"cx complaint unit is not cleaning dishes. inspected unit and entered diag and found f7e1, f9e1. cleared codes and ran auto test and found units wash pump just hummed. i found no water movement. removed outer door panel and found 10.7ohms from wash pump. found 124.6vac to wash motor from the control. unit needs pump and motor to correct issue. once part is in please reach out to cx and set up a return visit.; ordering 1 W11416363 (pump and motor)"

"cx complaint of unit not working,checked unit to find the following error code F5E1,called techline spoke with Nate checked power to find that the door latech is out of speck reading 3.45 k ohms was at vise to replaced door lock; ordering 1 W11598123 ( Latch, Motorized)"

"cx complaint unit starts but as soon as the button is released unit stops. inspected unit and found pts relay is faulty. quoted cx for repair and cx accpeted. replaced PTS relay with van stock and found unit now checks good. cx paid in full; ordering 1 WPW10117655 (pts relay (FG VS)), used 1 WPW10117655 (pts relay) from stock"

"cx complaint is a screaching noise when unit is running. i started the unit and noise started right away. i inspected and found the noise is still present with the belt to the blower disconnected. i removed the drum and found the belt is fraying. idler is not spinning, it has black marks on it from belt sliding on it. unit will need new idler and belt. cx paid for everything but labor. will pay 110 on return.; ordering 1 WPW10547292 (pulley-idr) and 1 WP8547157 (belt)"

CX unable to locate electric and water shutoff which is needed to do job safely. Once CX locates both shut offs cx to call back into office to reschedule.; saved ticket

"Cx complaint is no cool both sections. Found FC around 15 degrees and RC at 60. Full frost pattern. Evap fan getting 120VAC when door switch is pushed in but fan not responding. Ordering evap fan, called office and rescheduled for 4/14/23; ordering 1 WP2315549 (evap fan motor)"

"customer stated that the unit would only fill the ice bucket 1/4 of the way.. ran diag and the ice maker pass the test cycle, also the ice maker fan is working.. fnd temps in the fzr at 0... unit needs control kit and ice maker...; ordering 1 w11533213 (control kit)"

Cx complaint is unit not making enough ice. Showed cx how much ice unit is designed to make in 24hrs and cx is not pleased with ice production. Unit is working as designed. Job is complete.

"Confirmed cx complaint unit not heating. Found F4E2, FAE2 error codes, heater relay open, vent max fan run issue. Ordering vent fan, possible that excess humidity damaged heater relay in unit. Will use control on return visit and heater if necessary.; ordering 1 W11649995 (vent)"

"found oven sensor out of range replaced and tested unit now works fine , there is frame and side damge it won't sit level cx said fix it anyways so i did .; ordering 1 WPW10181986 (sensor) and 1 lookloojk (look lokk dr vs), used 1 WPW10181986 (sensor) from stock"

Cx complaint is that the unit is not working. Upon arrival I found that the oven was turning on but the broil was coming on only. I found that the bake element is not functioning. I thentested the burners and found that they are all functioning as intended. I verified that the unit is getting the preoper voltage. I am ordering the bake element. I was able to set the return visit for Monday 4/17 anytime.; ordering 1 WPW10163272 (Element)

cx complaint unit squealing. checked unit verified complaint. found squealing noise from rollers. unit needs dryer repair kit to complete repair. quoted CX $275.35 for P+L. CX PIF. ordering part to complete repair.; ordering 1 4392067 (dryer repair kit)

Replaced damper control as per previous diagnosis. Tested unit and it is now working properly. Job is complete

"cx compalint front right burner doesn't turn on. verified cx complaint. 0 ohm at brown/brown blk going to heater. unit needs a heater, also ordering switch just in case.; ordering 1 WP8273993 (elmnt-surf) and 1 W11661906 (switch inf)"

"CX complaint is that the Rc lost cooling. I found thta the evap was frosted ove. I found that then fan motor was twitching. I am ordering 1 evap fan motor (WPW10128551) and will use harness on return visit. Once the contract is appoved, please ahev soemone form the office call to set a return visit.; ordering 1 WPW10128551 (vap fan motor)"

"Cx complaint F2E1 on display, keys not responding.Confirmed complaint and F2E1v error, keys not responding. Resetted power, unit worked ok. Seems like the cx spilled water on the keypad, wiped out the liquid and the error popped up. The unit is working as designed now."

i was able to access unit and replace the inlet valve as per previous tech. tested unit and found unit now checks good.

Replaced parts and ran a test cycle. The unit worked as designed.

Arrived at CX house and unit is working properly. Unit goes into defrost both manually and automatic. CX does not want to proceed at this time. Job is complete

"No error codes. Cx complaint unit sometimes will not proceed into certain cycle. As well as waterlines were installed incorrectly which caused issues with temps in the past. Arrived today and inspected unit. Ran diagnostic cycle and found no error codes. Ran diagnostic cycle and unit filled with hot and cold. Drained and then agitated. After started spinning. Cycle completed with no errors. Found unit was a tad off balance. Rebalanced unit. CX stated sometimes using heavy duty cycle. It won't go, but for a few minutes and stop. Also, sometimes the valves will not push the correct water. Shes asking for. I could not find this to be an issue. Ordering parts for return visit. ; ordering 1 W11556725 (Control) and 1 W11220230 (Inlet valve)"

"CX complaint is not draining and grinding noise. Inspected.tested and found about 15coins jammed under wash plate again. Removed wash plate and removed coing. CX also had improper draining so I reset that to correct the issue. Looked under unit and found gearcase oil all over sides of cabinet wall and components. Ordering gearcase, slider, clutch, rotor, stator and wash plate. Ticket needs AIG auth to continue. 2 ct gearcase job; ordering 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W10754161 (motor rotor) and 1 W10775188 (wash plate)"

replaced pump and pump went out.found recurculation pump to be drawing 4.29amps and burning out pump 1901a.odering parts per techline1901a 11 tribles W11542867 12 tribles; ordering 1 1901A (pump) and 1 W11542867 (recurlation pump)

CX compliant was that the unit would not start. I found that the thermal fuse was OL. I was able to replace the thermal fuse and unit test good. I advised CX to have the venting cleand and or replaced due to air flow concerns. I collected $190.58 via credit card. Unit test good.

"Installed bezel, seal, and vent. Tested unit no issues."

replaced right side door gasket due to failing at seam

Customer complaint unit is displaying suds error. I found the unit is not draining correctly. I removed the front cover and checked the pump and found it to be clogged up. Clear it and the unit started draining and did not display suds error anymore. Unit is back to normal operations.

"Customer complaint is that the door is not aligned after last repair. Inspected unit found that the oven door is sticking out on the top right side about 1/8 of an inch or a little more. And the door is sagging down on the right side. This is noticeable by looking at the front of the unit and seeing from left to right between the microwave door and oven door the Gap is larger on the right side. I inspected unit and found that the oven door is sticking out on the top right of the oven door. I documented it with pictures and quick picks. I inspected area and found Gap on the door between where it meets the inner door assembly. This Gap is on the right side but not on the left side. Where the door glass meets the inner door assembly on the left side is tight and on the right side has about a 16th of an inch. I believe this is where the door is defective and sticking out on the right side. I inspected door for sagging on the right side. I remove door and checked door hinges. I then inspected door receivers. I found that the right door receiver has an indent where the oven door hinge rests on it when the door is in the flat position. The left door receiver does not have this is a flat edge. I called Whirlpool documented what I found today and what I believe would fix the issue. Parts that are needed to be replaced are right door receiver, left or receiver, and door glass front. Some part show temporarily out of stock..; ordering 1 W11602612 (Door front) and 1 W11320231 (Nameplate) and 1 W11239070 (Door receiver) and 1 W11239072 (Hinge receiver right)"

Installed parts and whiel i was replaceing part i notice dy on the evaporator. THe unit is leaking from the evap weld. Unit will need new evap and dryer. ORdering evap and dryer.; ordering 1 W10836706 (evaporator) and 1 W10843121 (filter dryer)

"cx complaint cycles are longer than expected, unit was spinning all night. checked unit, no faults stored. checked cap, cap reading 50, actuator reading 53k, replaced actuator with v/s, tested, unit working as designed. advised cx to monitor unit next time they run a cycle.; ordering 1 w11481722 (actuator (zr v/s))"

"CX complaint. No ice. Prior diagnosis found unit needs valve. Installed valve , Cycled power and once fridge booted up. Ice maker called for water. CX will moniter . Job completed, RB"

I was able to access and replace all parts. I tehn dispensed water and found that once the res was full the unit dispensed at the Door. Unit test good.

"parts originally shipped to cx, however cx required assistance with bin install. installed ice bin and unit now checks good."

"Replaced ice maker, ran test 29 and it harvested and ran test 31 and it filled with water. Unit checks good"

"cx complaint no cool in upper rc. checked unit to find temp at 47.3 upper rc. 41 lower rc, -1 fc. checked unit to find rc evap freezing up and thermistor reading out of range. found evap fan not running efficiently. ordering the rc evap cover with fan and thermistor to complete repair. ordering control kit per service pointer for ice clumping intermittently. upon return to access rc evap right hand door gets removed.; ordering 1 W11395558 (rc evap cover with thermistor and fan motor)"

"no couplers were ordered diagram says to order them so had to use from v/s replaced compressor due to being locked up used uv drier from v/s and couplers then vacumed unit down and filled to recommended. unit is good; ordering 1 w10143759 (UV DRIER sd v/s) and 1 w10143759 (COUPLER sd v/s) and 1 W11504415 (coupler SD V/S) and 1 w11504431 (coupler SD V/S) and 1 w11504417 (coupler SD V/S) and 1 w11506623 (coupler SD V/S) and 2 w10896677 (COUPLER sd v/s)s, used 1 w10143759 (uv drier SD V/S), 1 W10913906 (COUPLER sd v/s), 1 W11504415 (coupler SD V/S), 1 w11504431 (coupler SD V/S), 1 w11504417 (coiupler SD V/S), 1 w11506623 (coupler SD V/S), and 2 w10896677 (coupler SD V/S) from stock"

Customer complaint unit is not washing. I tested the unit and found the unit is not turning on the sump. I tested power and the control is sending 120 to the sump. Sump tested 7.7 pms too low. Unit will needs new sump. 18 at tribles.; ordering 1 W11025157 (pump motor)

"cx complaint unit ismokes when using and part inside is burnt. inspected unit and confirmed issue wave guide cover is burnt up snapped pic, removed cover to find the wave guide chanel burnt up and messed up and cant be fixed. called safety documented issue and that it cant be fixed"

"replaced housing,auagr motor due the threads being stripped then washer coupling put unit back together and now unit dispenses cubes ice good and crushed. unit is good"

CX complains unit is running off balance. CX ststes other company serviced unit last week and replaced suspension and didn't fix the issue. Unit shows f0e5 and f0e3 errors. ran unit through diagnostic test unit was making a slight grinding noise when it was running through spin cycle. Lifted unit and inspected under unit and found gearcase had failed and will need replaced as well as components that got oil on them. Office to reach out to cx when all parts approved and are recieved.; ordering 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11550891 (agitator) and 1 W11551646 (spanner nut) and 1 W10752187 (wash plate screw)

I was able to access and replace the sump & motor assmebly . I then tested the unit and unit test good. No further evidance of leak.

Installed new door and tested. Unit is back to normal operations.

"Cx complaint unit doesn't heat. Checked and found unit has proper voltage coming into outlet. Placed mug of water in and set for 1min. After 1 min the water didn't heat. Ordering parts, and will use diode and mag on return. Once parts are in contact cx to reschedule; ordering 1 W10850446 (capacitor) and 1 W11545871 (transformer)"

"CX complaint Washer doesn't work, Inspected unit and found shifter fault. Found shifter plug could have not been fully seated , If CX calls back , order shifter and lower harness . Job completed, RB; ordering 1 W11481722 (shifter) and 1 W11545744 (harness)"

CX complaint was that the unit was not draining. I foun d that the unit drains into a bucekt. I foun d that the unit has a reduced extended line that lays flat under the kitchen cabs and comes up ti the garbage disposal. I removed the line from the GB and fou d the lins clogged with sludge. I advised CX to have the line replaced and possibly re run for better drain results. Unit is opperating as designed.

"CX complaint. No sound from dinger in microwave. Prior diagnosis found unit needs console, Installed console and tested unit by heating a wet towel. Microwave working as designed Job completed, RB"

"cx complaint is the unit not locking the lid, not filling with water, it starts and stops filling, cx says she has to open and close lid to get it to add small amounts of water and that the lid lock doesn't work yet said it will complete cycles. i found no saved codes. unit completed service cycle with no issues. cleared pressure hose, it didn't seem clogged. ran calibration. started a normal cycle, unit did everything it was supposed to. unit is working as designed. cx insist the unit has a problem. i called techline to document my findings. they said unit is working properly and said to replace no parts."

"CX complains unit is not drying correctly. Found unit is spinning and heating up, but unit has back pressure. Disconnected dryer vent and unit had suction as it is supposed to. Advised CX they have a blocked vent and will need to have it cleaned. Unit is working as designed, no further work needed."

cx complaint is poor drying. cx says dishes are soaked at end of cycle and unit is not hot. rinse aid dispenser had some rinse aid in it. i found no saved error codes. ran service cycle. heater did not get hot. inspected under unit and found blue/red wire to heater was not plugged in to the heater. cant pull unit out due to floor being high in front of unit than under it but i was able to get my arm under unit and plug in heater. once plugged in i ran service cycle again. heater is working. put toe panel back on and adjusted unit so it looks straight with the countertop. unit is working as desigend.

"went to install LED transformer and while moving harne light returned, found twist in harnessand loose connection, rerouted harness nad light stayed on, tested all ops ok, if problem returns need harness"

"cx complaint is the agitator breaking off. confirmed complaint, when i arrived agitator was off, cap was crooked and the wash plate was missing a chunk of its side. new agitator and cap will not stay in place with this broken wash plate. ordering wash plate and marking preID-ed parts for use on return to be installed with new wash plate. schedule when parts are available.; ordering 1 W11510461 (wash plate)"

"cx complaint g noise, found noise from plwer area, found layed on lint causing blower to wobble, cleared all lint, tested all ops ok....instructed cxnot to use eco boost timed dry, cx was drying towels to long........ costco 2 year warranty"

"CX complains unit won't stop spinning when in use.CX POP shows within manufacture warranty. Found unit to have f0e5-off balance error. Cleared error and calibrated unit. ran unit through diagnostic test cycle. Unit went through cycle with no issues. Checked and no codes came back. Ran unit through quick cycle with a load, unit went through cycle with no issues. CX complains unit does not do well with their blanket even in bulky setting. Advised cx about proper loading and how water absorbtion will effect the unit balancing. Unit is working as designed, no further work needed."

"cx complaint unit not dispensing water. upon arrival, cx said he did some research last night and found out about the pressure issue with this model and is considering installing his own pressure regulator because he found one online for $20. went over oow pricing and cx declined service. no service provided, no money collected"

"cx complaint start buttong not always responsive and sunking in, foudn plastic mounting ui cracked and not giving enough back pressure to activate switch, wedged cardbord under ui to secure to top plastic of console, cx willing to use as is, quoted $440 to replace console, tested all ops ok , collected $120 ch#1054; ordering 1 W10897043 (panel-cntl)"

"cx complaint still not making ice - refrigerator checked unit and found ice maker has lost home positon on unit not allowing proper testing . also found unit will need Triple Water valve not putting water into ice maker in test 45 , will use fill tube heater on return just in case . ice box fan tested good in test 35 ordering all parts for proper repair to be done .; ordering 1 W11482025 (valve inlet) and 1 W11579561 (Valve, Triple Water) and 1 W11658802 (ice maker)"

customer stted that the units time and date keeps resetting and it shows power outage... fnd no errors stored and the unit was working. the unit will not link to wifi... the unit will need the ui assy; ordering 1 w11600321 (ui assy)

complaint unit has noise. checked unit found F2E1. pulled unit apart found blower wheel spinning. unable to remove blower wheel without cutting motor. unit needs motor to complete repair.; ordering 1 W11549461 (motor) and 1 W10837625 (motor pulley) and 1 W11481730 (bracket)

"cx complaint vibration and tapping noise, found no errors stored, in diag on spin cx showed to vibration, tapping coming from hoses in rear, secured drain and supply lines, recalibrated and tested , unit spinning normally and vibration normal for this model, tested all ops ok"

"cx complaint not washing goes straight to done, found f7e4 re-engagement error, found slider metal ring seperated, replaced slider from pre-id, recalibrated and tested all ops ok, collected $186.14 visa cx paid in full"

Replaced console and tested unit unit is working properly.

CX Complaint is the unit isn't opeerating. Inspected unit and found unit not stating pulled lid and found door switch no connected reseatted and unit is working properly.

"Cx Complaint is the unit giving error codes, Inspected unit and foiund the door gasket on the left side is allowing water to leak giving the F8E4 error also found the console is seperating and will cause the UI to go out, Drain pump is ohming a little out of range. Ordering Door gasket, drain pump and console and UI to correct issue.; ordering 1 W11460908 (Console) and 1 W11460962 (UI)"

"cx complaint unit not spinning. inspected unit and found errors f0e5 only. ran auto test cycle to identify any other potential problems. unit filled, agitated, drained, lid locked, but upon spin attempt the unit clearly had stripped hub. was able to replace hub with pre id parts and tested unit. unit now checks good."

"installed all ordered parts. burner is working. cx said flame height was messed wit by last tech and flame goes out when on set to low. i tried adjusting flame height for a while but cant get any changes. on low flame is very low, unsteady and sometimes goes out. not sure if issue is with the valve or orfice holder. orderign both parts. schedule when available.; ordering 1 W11246817 (valve-brnr) and 1 W10639869 (holder-orf)"

cx complaint is the bake element breaking. cx said it had a small flash/sparks when it broke. i found damage to element near the rear. replaced with preIded part and tested unit. unit is working as designed.

Cx complained the outer ring did not work. Installed new element and switch and tested and all elements now works as designed. Job complete

cx complaint unit making loud clicking when rc doors are opened. inspected and found damper causing clicking sound. replaced damper with pre id parts and tested unit. unit now checks good.

"Replaced parts. Found clogged rc evap drain, unclogged it. Unit good to go."

"CX complaint is fan runs too long. Inspected/tested and found no error codes. Both coolong fans run on high and low as designed. CX does not have understanding that there is no set time on fan shutting and that it depends on the temp used, how long as well as the ambient tmep dictate how long the fan runsSpoke to Adrian at WPTL. Relayed to CX the DR# and what I was told by TL. Unit is working as designed. Job is complete"

Cx complaint no power and not working. Inspected and found 123vac at wall. Removed console and with unit plugged in had 123vac at input on control. No light illuminated and no response from dial. Disconnected power and removed control. Replaced with new one. Plugged power back in and now have a light. Re assembled unit and found unit was very in balanced. Balanced unit and ran diagnostic cycle. Completed with no errors. Re calibrated unit and now is working as intended.

"CX complaint: banging sound. Tested and verified complaint. I found it was the drain line tapping back of unit causing the sound. I secured the supply and drain lines, tested unit and it is now working properly. Job is complete"

"cx complaint unit stopped heating and stopped powering on. inspected unit and verified complaint. pulled unit out and found dead mouse on glue trap. found another dead mouse going into oven above terminal block, pic saved. found L1 on power cord shorted and broke wire. wire harness on unit looks good but screw on terminal block is loose and nuts are burnt. ordering 2 nuts and returning with preid terminal block. advised cx to buy new 3 wire power cord with L shaped neutral terminal and we can install it when we come back. also advised we need exterminator receipt emailed to us before we can repair unit. quoted 278.53, cx paid 168.53 with c/c and will owe 110.00 labor on return visit. call cx to schedule return visit after getting exterminator receipt.; ordering 2 WP3400029 (nut)s"

cx complaint the unit cooktop lights are staying on. can confirmed. replaced control board. unit working properly.

CX complaint about still getting off balance load F0E9 inspected all ops unit working properly checked memory for errors F0E9 F0E5 off balance errors CX having errors when washing large items explained to her about evenly load unit with alike clothing refer her to manual all feats working

"CX complaint is that the nunti will not recconize touch propmts. I foundn thatb the unit will not power on and will not enter service mode. I found the propper voltage at the control board. Unit will need 1 control console. i am orderign the console (W11370450). I have set a retun date for 4/14. i colected $494.29 for service , parts, shipping , labor , and taxes via credit card. CX is paid in full.; ordering 1 W11370450 (console caontrol 3 @ tribs) and 1 LOOK (LOOK)"

"Cx complaint unit doesn't complete cycles. Entered diag and found error code F7E4 basket re-engagement fault. Ran test and found the unit had a slow fill. The unit also hesitated when shifting from agitation to spin. Unit did get to high speed spin. Inspected underneath and everything checked ok. Ordering parts, once approved contact cx to reschedule; ordering 1 W10754448 (slider) and 1 W10734521 (clutch)"

Cx complaint unit has power but no power at unit. Arrived and cut power at breaker. Pulled unit from wall and inspected junction box and everything looked good. Removed top and inspected inside and found mouse fought fire on control causing a short in control board. Harness above board was discolored but not sure if it ruined harness. Ordering control and main harness just in case. Explained to Cx if not needed we could refund for harness. Will return when all parts arrive. Left side Beauty rails off per Cx. No need to put them on if they have to come back off. Screw are in bag in unit. Powered remained turned off at box. ; ordering 1 WPW10721210 (Control) and 1 W11157777 (Main harness)

"cx complaint of condensation build up on right corner of FZ. can confirmed. found corner gasket not sealing proper. bring back rails, ordering fz door gasket.; ordering 1 W10571967 (gasket) and 2 wp13055901 (slide rail)s"

customer sated that the unit will shut down at random. the customer said that after about 10 minutes it will completely shut off.. fnd no errors stored and the unit ran with no issues on a timed dry... humidity could be causing an issue.. will replace the ui and control...; ordering 1 w11347420 (ui assy) and 1 w11565029 (acu)

"Cs unit stopped working again. Confirmed complaint. Found the thermal fuse and TCO has tripped and opened, Also the door switch has failing in the closed position so you can start the unit even with the door open. Replaced TCO,Thermal fuse and door switch from Vanstock. Unit is now working properly. Checked to make sure it was blowing good with out the hose and it is, installed exhaust hose went outside and checked the vent and no air flow coming outside. Advised customer she will need to have her exhaust vent serviced because it is causing her issue with the drier. She agreed, collected $126.14 for parts.; used 1 WP3392519 (thermal fuse), 1 W10900067 (TCO), and 1 WPW10237959 (Door switch) from stock"

Cx complaint water is not dispensing and IM does not work. Inspected unit heard water valve energizing but no water is coming out. Reservoir is frozen. Cx had temps at 34. Adjusted temps to recommended and added gasket seals to evap foam.

"Cx states that unit is in warranty but does not have a POP. Instructed cx to find POP and call us back when they have obtained it. Please return with W11602886 (light) when cx calls. Ice maker on unit is notorious for low production, unit is likely making ice as fast as it can.; saved ticket"

Customer complaint is that the unit is frosting at the top right corner. Inspection of the door gasket found a small gap in that corner. Was able to pull the gasket free so that the gap is closed. Unit is now sealing properly.

"CX complaint. Soap not dispensing. Prior diagnosis found unit needs control and facia. Installed control and synched to old facia. installed new facia and unit will not go into diagnostics, Screen goes white, Installed old facia and calibrated unit, Reordering facia.not in stock. RB; ordering 1 w11478525 (facia)"

"Customer complaint is that the unit has stopped dispensing water again. Found that the water reservoir had frozen again. Customer again stated having no issue with items freezing in that compartment, just the reservoir. Cover removed and found a small air bleed around the top of the evaporator cover where it meets the tower on the right side. Gum sealer applied to the cover and cover reseated. Ran test 3 stage 3 to confirm that the air gap has been closed. Contacted Whirlpool Tech Support to document findings as the unit has been serviced multiple times for the same issue.; used 1 212643 (Sealer - Gum) from stock"

"Installed lower spray arm, upper spray arm, and manifold. Tested unit. Unit is working as designed."

"Cs unit is not cooling properly, confirmed complaint. Found Fc 22 and Rcn 32. Thermistor ohmed out in spec. Noticed neither fan running but damper door clickling and making noise. Diagnotics mode verified both evap fans are ok but not running. I unplugged unit and plugged it back in. Unit is now working properly besides the damper door has failed. Ordering damper door, customer paid in full . Also advised customer his control board is questionable but no longer availible. Just replacinbg damper door for now,; ordering 1 WPW10248595 (damper)"

CX Concern the unit givies an f9e1 error during operation .. CX had unit running w/ towels .. with water and items drain pump will not drain until unit is tilted back and water is out. after water is out the unit will drain fine .. 21.5ohms at pump and 21 ohms at harness at control .. not shorted .. has to be harness casuing the issue . contacted wpl techline needs harness; ordering 1 W11568984 (harness) and 1 W11396717 (drain pump) and 1 W11419171 (control)

Motor and blower wheel replaced and tested. Unit is working properly. Old parts left with customer.

"Cx states FC drawer glides stuck, tested and confirmed. Thawed rails, packed all rails with fresh grease. Advised cx if issue persists, unit would likely need glide rails replaced."

Cx complaint unit is not washing dishes. Inspected unit found F9E1 not draining. Ran through diag cycle and at the end there was still water in tub. Found drain tube was crimped. Tested through diag cycle. Unit drained normally. Unit is working as designed.

Installed console and both acus. Tested unit at 350 and it preheated to 350 on both ovens. Unit is working as designed.

Cx has a support bracket to install. Unit is right above a built in oven. Needs 2 tech. Cx still needs 1 more part that is cosmetic so advised cx to call us when they have the part from builder.; ordering 1 look (look)

"Cx complaint unit's RR burner sparked on its own without turning knob. Unit was unplugged and gas shut off when arrived. Gas company red tagged. Restored power and all burners ignited and flames were adjustable. The unit operates as designed. Contacted WP safety and reported the cx complaint and suggested the spark mod and control be replaced due to spark mod sending signal to control for burner to spark. Safety will cover parts but would like cx to contact them. Cx is skeptical about repairing. Ordering parts, once available, contact cx to reschedule; ordering 1 W11126814 (control)"

"Cx complaint unit makes noise when dispensing water. Dispensed water and could hear the triple valve in RC make vibrating noise. Accessed the valve and found it not secured to the plastic brackets. When filling ice maker and dispensing it would vibrate the panel. Resecured valve, filled ice maker and dispensed several cups of water and it no longer makes noise. Unit checks good"

Cx complaint unit is randomly cutting off and they see power outage on console. Inspected unit power cycled unit and reseated connections. Called techline. Advised to have unit connected to wifi for software updates. SP-W11525554.

Drain clogged on evap drain . clearewd drain . job complete

Replaced cover and screw as per previous dfiagnosis. Tested unit and it is now working properly. Job is complete

"CX complaint is F8E4 code. Inspected/tested and found water in drip tray up front tripping float switch. Found water leaking onto floor under right siade of unit. Further inspection revealed huge dent on bottom right side of tub, seam cracked and leaking in several places. Water dripping onto floor and also down plastic into drip tray causing the float switch to trip. Ordering tub. @ct tub job. Cannot reschedule due to direct shipment to CX. CX is aware to inspect tub upon arrival for any damages and then call VIA for return appt. Verified POP as 3/21/23; ordering 1 W11409866 (tub)"

Cx complaint unit is not working. Inspected unit console does not turn on. Getting 120VAC from outlet and to control. No led from control. Installed new control. Ran DLMS calibration cycle. Ran through diag cycle no issues. Unit is working as designed. Cx paid in full.