We serviced a
WHIRLPOOL DRYER
Model WGD7120HC1
Near Baltimore, MD 21212
Shane M.
Job Details: 11/14/2023
cx complaint the unit isnt drying. could confirmed. found no glow on ignitor. found 120v to ignitor. replaced ignitor. ignitor now glows but not flame. confirmed gas to burner asm. ordering burner asm.; ordrng 1 280119 (burner asm)
We serviced a
WHIRLPOOL WASHER
Model LSQ9560PW2
Near Upper Marlboro, MD 20774
David J.
Job Details: 11/14/2023
"Customer complaint unit will fill but not wash arrive today and inspected unit and verified complaint found when I arrived. Water was inside of unit placed unit onto rinse and spin and shut lid and unit spun and drained. Started new cycle unit filled all the way and then did not start washing, push down on lid and unit started agitating inspected lid latch and found it to be defective and needing to be replaced after lid was pressed down. Unit started to wash and everything was working properly ordering lid switch for return visit and will replace when part arrives.; ordrng 1 WP8318084 (Lid switch)"
We serviced a
KITCHENAID ICE MAKER
Model KUI018NNZS1
Near Fairfax Station, VA 22039
Tanner B.
Job Details: 11/14/2023
Installed new inlet valve and tested unit.. recirculation pump on and moving water across the evap tray .. waited 10-15 mins to observe the tray to verify ice sheet starting to form .. need to refund the cx the cost of pump.. Job complete;
We serviced a
WHIRLPOOL WASHER
Model WRQA59CNKZ
Near Arlington, VA 22201
Jason A.
Job Details: 11/14/2023
CX complaint FRIDGE LED flickered & not working. RC LED is out. Measured 12VDC & test with a spare LED. Part OOS. Upload POP > JJ; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Gaithersburg, MD 20886
Roberto I.
Job Details: 11/14/2023
"CX complaint upper rach fell.Inspected unit, confirmed right track separated, rack fell down and damaged the adjusters. Ordering 2 adjusters WPW10546503, left track W11259785 and right track W11259786. Thr 2 tracks were pre id on the p/o but I didn't receive them. Tracks covered. (sp W11296667). Return visit 11/22/23; ordrng 2 WPW10546503 (adjuster)s and 1 W11259785 (left track) and 1 W11259786 (right track)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Gaithersburg, MD 20877
Roberto I.
Job Details: 11/14/2023
"Ran test mode, found F7E5 error ( shifter fault). Teplaced shifter together with the lower harness. Ran a calibration cycle and then a test cycle. The unit worked as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Moseley, VA 23120
Joseph D.
Job Details: 11/14/2023
customer complaint unit leaking from front left corner confirm complaint customer had replaced gaskets already found unit leaking from being crooked in tight cabinet with unlevel feet level and unit no longer leaking no other issues detected no damage noted
We serviced a
WHIRLPOOL WASHER
Model WFW97HEDW0
Near Arlington, VA 22207
Jason A.
Job Details: 11/14/2023
CX complaint WASHER display & console not responding. After unplugging CX states works ok. Checked for error codes. Left quote to replace console. CX will call if they decide to replace > JJ
We serviced a
WHIRLPOOL DRYER
Model WED8500DW4
Near Arlington, VA 22207
Jason A.
Job Details: 11/14/2023
CX complaint DRYER squeals. Replaced locked up idler. Checked all rollers are in good shape. Test dryer heats & is quiet. Advised CX update vent hose to semiigid type > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Martinsburg, WV 25405
Ezra M.
Job Details: 11/14/2023
"no cool, both compartments starting low temp is 5psi, high side 245, pressures equalizing in 3 minutes at around 40 psi, same issues as previous visits. called techline, spoke with Chris, stated submitting unit for review."
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 11/14/2023
"CX complait control pane not turning on after a power outage.Confirmed unresponsive control panel, display an cavity light not turning on. Confirmed 123Vac supplied to the control board. Quoted repair $503.21, with $110 labor for control board W11034208 replacement. Cx will call office to pay for the part. Collected $139 with check; ordrng 1 W11034208 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRSF4036PZ00
Near Moseley, VA 23120
Joseph D.
Job Details: 11/14/2023
"Customer complaint no ice found loose connection at water valve and unit filling properly, no other issues detected"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704LPA0
Near Washington, DC 20007
Sherwood
Job Details: 11/14/2023
cx complaint not closing. arrived found dw leaning to left side so door would not close. made adjustments to leveling legs and now dw is closing as designed repair is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Shrewsbury, PA 17361
Bernard M.
Job Details: 11/14/2023
"Cx complaint unit doesn't wash dishes. Entered diag and found error code F4E3 motor fault. Attempted to run test and unit would fill but no activation from motor. Replaced sump using pre-id parts, ran test and unit completed test without any further issues. Cx paid $546.94 for full repair. Unit checks good"
We serviced a
KITCHENAID OVEN
Model KGRS303BSS1
Near Silver Spring, MD 20905
Brian F.
Job Details: 11/14/2023
"Cx states oven temps too low. Entered diagnostic mode, no saved errors, ran auto test, completed with no errors. Ran 350* bake with thermocouple in oven. Oven heat to temp, began cycling from 330-360, added +5 tem offset, tested, oven now heating properly. Cx also mentioned burner grates not sitting flush when fully installed, causing items on middle burner to wobble, inspected and confirmed. Ordering burner grate.; ordrng 1 WPW10509552 (grate-kit)"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Beltsville, MD 20705
Shawn D.
Job Details: 11/14/2023
replaced valve and tested oven and reached 350 within 10 minutes. unit is good to go
We serviced a
JENN-AIR OVEN
Model JMW2430DP02
Near Millersville, MD 21108
Alexander D.
Job Details: 11/14/2023
"cx complaint unit giving f2e1 error. cx said they tried cycling power and that got unit to work for a couple days but now that stopped working and error keeps coming back. inspected unit and verified complaint. f2e1 stuck key error showing upon arrival. replaced console. tested unit, no errors, MW and oven working good now. unit is now working properly. made sure theres no core charge included in cost of console. quoted 940.51, paid in full with c/c"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near White Plains, MD 20695
Shane B.
Job Details: 11/14/2023
installed IM and restoed power. cycled IM and it worked properly. unit is workign as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near College Park, MD 20740
Shawn D.
Job Details: 11/14/2023
"opened system and wa slow on freon, rpelaced the ordered parts then vacumed system down then filed to 47g and started cooling. unit is good to go; ordrng 2 w11504434 (coupler SD V/S)s and 1 w10143759 (uv drier SD V/S), used 2 w11504434 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Upper Marlboro, MD 20772
David J.
Job Details: 11/14/2023
"Customer complaint unit is making a noise when using the unit. Arrived today and verified complaint. Tested unit found it tumbles correctly and heats properly. While running found parts worn out due to time causing noises through out the unit. Belt looks worn down as well possibly due to idler pulley and spring, returning with blower wheel just in case i find any issues with current one. Did not see anything but when unit is completely apart and cleaned possible may see something that needs to be replaced. Will return when all parts arrive. ; ordrng 1 W10837240 (Idler pulley) and 1 661570V (Belt) and 1 WPW10446781 (Idler spring) and 3 Wpw10314173 (Roller)s"
We serviced a
MAYTAG WASHER
Model MEDB835DW4
Near Waldorf, MD 20603
Shane B.
Job Details: 11/14/2023
cx complaint is the unit running but not heating. confirmed complaint. terminal block has 248vac. found element is OL. ordering new element.; ordrng 1 WP3387747 (element)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Hampton, VA
Ken M.
Job Details: 11/14/2023
Customer complaint is that the unit is giving an error code. Checked for stored error codes and found F9E1. Unit has standing water in the sump. Found that the knockout in the disposal is still in place and the hose is not clamped to the disposal. Unit is also not mounted to the cabinet. Knockout removed and drain line secured. Unit tested and is now draining properly.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Leesburg, VA 20175
Ken M.
Job Details: 11/14/2023
UI and seal replaced. Unit is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Troy, VA 22974
Eric F.
Job Details: 11/14/2023
"Confirmed cx complaint unit not advancing cycles. Found capacitor non functional, unit not able to agitate or spin. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Eldersburg, MD 21784
Brian R.
Job Details: 11/14/2023
cx complaint is mullon heater started to split and crack on the top. saw issue and replaced mullion. unit now checks. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Indian Head, MD 20640
Shane B.
Job Details: 11/14/2023
"cx complaint is a burning lint odor when unit is running. inspected unit and found noting out of place, no thermal damage. found duct was not attached in the back causing lin to pile up behind unit and give off a smell. put duct back on properly and cleaned up the lint. unit is workign as deisnged."
We serviced a
JENNAIR COOKTOP
Model JGD3430GS00
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/14/2023
"cx complaint is the rear left and front right burners clicking constantly when on. cx said it happens everytime unit is used. i tested each burner. all worked correctly. inspected burner head/caps/orifice holders. found 1 very loose screw on RL burner and 1 missing screw on FL. no damage to orifice holders, orifices or ignitors. ordering screw, cap kit and burner heads. schedule when all parts are available.; ordrng 2 W11084065 (burnr-head)s and 1 W11084066 (burnr-head) and 1 W11084064 (burnr-head) and 1 W11579391 (cap kit) and 1 WP90767 (screw)"
We serviced a
WHIRLPOOL RANGE
Model WGG555S0BS03
Near Stephenson, VA 22656
Ezra M.
Job Details: 11/14/2023
"installed spark module, tested all burners, working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Kensington, MD 20895
Brian F.
Job Details: 11/14/2023
"Cx states lid strike defective, inspected and confirmed. Installed new lid strike, ran auto test, completed with no errors. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Laurel, MD 20707
Israel R.
Job Details: 11/14/2023
"cx complained the fridge is not cooling. tested unit noticed frost build up on the back of the freezer.pulled the back off and thawed all ice on evaporator.tested thermister 2.7k ohm .bad thermistor.replaced thermister .cleared all vents and ducts .back to normal air flow and unit back to normal.; ordrng 1 WPW10384183 (thermistor IR vs), used 1 WPW10384183 (THERMISTOR IR VS) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/14/2023
replaced moisture sensor strips and harness. tested unit. unit is now working properly
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Selbyville, DE 19975
Michael E.
Job Details: 11/14/2023
CX complaint: very slow ice. Tested and verified complaint. I found that part of the cutter grid cuts slowly and this is causing there to be some of previous sheet left on grid when new sheet slides down. Ordering cutter grid. Cannot reschedule due to AIG; ordrng 1 W10919199 (grid-cuttr)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH00
Near Washington, DC 20008
Sherwood
Job Details: 11/14/2023
cx complaint freezing food. arrived installed 1 logger in rc and 1 in fc. schedule pick up 1week from install.; schdld next appmnt for 11/21 TUE !
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Rockville, MD 20853
Israel R.
Job Details: 11/14/2023
"cx complained that unit is intermittently not making ice .make one batch of ice and stop for days. tested unit unit is comming on and harvesting ,bin is not full cx stated that it hasnt made ice since service call was made .when ice maker was harvesting it was slow and motor was noisey .unit will need new ice maker ,75 in stock call cx when part is avalible .; ordrng 1 W11546935 (Icemaker)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near North Potomac, MD 20878
Roberto I.
Job Details: 11/14/2023
"CX complaint noise during cycle.Ran the unit and left it on for about 30 minutes, and then te blower area became noisy. Used a sound pad from v/s 8564458 to shim the blower. Ran the unit again, it worked as designed.; ordrng 1 W8564458 (pad (RI van stock)), used 1 W8564458 (pad) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Frankford, DE 19945
Michael E.
Job Details: 11/14/2023
"CX complaint: unit not powering up. Tested and verified complaint. I had 120vqac into contrrol and 12vdc into console but not getting 5vdc to UI. Replaced ACU, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hagerstown, MD 21740
Ricky E.
Job Details: 11/14/2023
"unit not calibrated after last service. fnd no errors stored. recalibrated the unit, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hagerstown, MD 21740
Ricky E.
Job Details: 11/14/2023
metering pump not with dispenser assy. will need to order seperate..unit will need pump and drawer; ordrng 1 w11413340 (drawer) and 1 w11596130 (metering pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hagerstown, MD 21740
Ricky E.
Job Details: 11/14/2023
"installed part, unit cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Myersville, MD 21773
Ricky E.
Job Details: 11/14/2023
"tech line ed, contacted tech line, and tech line stated that the unit could have a leak, or a low charge or a defrost issue. fnd no defrost issue, but the unit since install has shown the same temps.. fnd unit low on charge. installed a drier and valve pulled a vacuum and recharged, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Brunswick, MD 21758
Ricky E.
Job Details: 11/14/2023
"customer stated that the units ff door wasnt closing correctly. verified issue and adjusted the unit and door, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details: 11/14/2023
Replace drawer slides and ice maker cycled ice maker unit working properly no other issues detected
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Glenarden, MD 20706
Shawn D.
Job Details: 11/14/2023
"replaced switch harness then tested and all buners work, then used oven and cooktop together and is working good. collected for labor unit is goood to go"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Fallston, MD 21047
Neil H.
Job Details: 11/14/2023
ALL THE SEALS ARE COMING APART AND NOT KEEPING WARM AIR OUT OF UNIT CAUSED FROST IN THE FC AND FAN TO MAKE NOISE CLEARED NOW AND SOUNDS NORMAL; ordrng 1 W10571967 (Whirlpool Refrigerator Freezer Door Gasket) and 2 W10830162 (gasket-fip)s
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Virginia Beach, VA 23456
Austin D.
Job Details: 11/14/2023
replaced the panel. tested operation. unit is running as desigend.
We serviced a
KITCHENAID DISHWASHER
Model KUDI02FRBL1
Near Timonium, MD 21093
Shane M.
Job Details: 11/14/2023
cx complaint the unit door keeps falling. found both ropes just snapped. quote for the repairs $294.81 cx paid in full by card after replacing parts. found copper line leaking right at valve. sdpics. showed cx and advised she needs a plumber asap.
We serviced a
KITCHENAID HOOD
Model KVWB606DSS3
Near Bel Air, MD 21014
Neil H.
Job Details: 11/14/2023
"INSULATION CAUSING GREASE LEAK AND CAUSING CX ISSUE WHEN COOKING; ordrng 1 W11684803 ( Insulation, Back (36' Model Only))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMz0
Near Bel Air, MD 21015
Neil H.
Job Details: 11/14/2023
STRIKE ADJUSTED CAME LOOSE UNIT COULDN'T START UNIT CHECKED GOOD.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Brookeville, MD 20833
Israel R.
Job Details: 11/14/2023
Installed new console and tested. all buttons are working and unit is back to normal operations.
We serviced a
KITCHENAID ICE MAKER
Model KRFF507HPS04
Near Brookeville, MD 20833
Israel R.
Job Details: 11/14/2023
Customer complaint unit door is leaking arounf the dispenser cut out. I found the door is rusting under the dispenser tray and is rusting. I tried to wipe it with stainless and i not coming off and the finger print resistnace film is peeling and rust has gotten to the dispenser tray. The unit will needs new door and tray unt is with in a year warranty.; ordrng 1 W11518741 (Left RC door) and 1 WPW10400887 (tray-drip)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bethesda, MD 20817
Davonte
Job Details: 11/14/2023
"cx complained dw isnt cleaning dishes, congirmed cx complaint. got error code f4e3, replaced sump, checked for leaks, unit now working as should"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Hanover, PA 17331
Bernard M.
Job Details: 11/14/2023
"Steamed out all ice and replaced drain tube, poured hot water through tube and it went through tube and into pan. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethesda, MD 20817
Davonte
Job Details: 11/14/2023
"cx complained lights were out in the rc and fc side. confirmed cx complaint. installed new led lights, unit now working as should"
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS1
Near Ashton-Sandy Spring, MD 20860
Israel R.
Job Details: 11/14/2023
Installed new rec pump and drain pump and the unit is leaking from the water pan. Collected for water pan. Schedule with office for Monday.; ordrng 1 W11614100 (Water Pan 34.16)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Rockville, MD 20852
Brian F.
Job Details: 11/14/2023
"Cx states 'replace filter' light still on after replacing filter. Reset filter timer, 'replace filter' light turned off, stayed off. Showed cx how to reset filter timer. Unit is working properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Winchester, VA 22602
Ezra M.
Job Details: 11/14/2023
"installed timer, tested, working"
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Bethesda, MD 20817
Davonte
Job Details: 11/14/2023
"cx complained unit wasnt making ice, confirmed cx complaint. installed new fill tube heater, advised cx to wait a 48hrs to make sure icemaker is amking solid ice"
We serviced a
WHIRLPOOL DRYER
Model LEQ9508PW0
Near Manassas, VA 20110
Richard B.
Job Details: 11/14/2023
"CX complant. Dryer dosent work. Inspected unit and door switch broken. Jumpered door switch and dryer heating . Sceduled return visit , prt in stock , RB; ordrng 1 WP3406107 (switc 16.55)"
We serviced a
JENN-AIR MICROWAVE
Model JMW8527DAS
Near Alexandria, VA 22310
Jason A.
Job Details: 11/14/2023
CX complaint MW+OVEN wire nut at conduit box below unit burnt up & was repaired but now OVEN has no display. Found no oven display & oven light doesnt turn on when door is opened. Unable to pull out unit safely. Bottom of oven is not fully supported & leaning to the right. Sunk in to wood panel & could crash coming out or going back in to cabinet. See SDpics. Called safety. CX will have cabinet reworked to have full support. If CX calls back pre-id 20A circuit breaker & hi-limit > JJ; ordrng 1 WP71002286 (20A circuit breaker) and 1 WP7403P89960 (hi limit)
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Centreville, VA 20121
Christian C.
Job Details: 11/14/2023
Cx complaint dishes arent drying. Inspected unit no errors stored. Ran through diag cycle no issues. Heater came on at end of cycle. No rinse aid in dispenser. Advised cx to try cycle with rinse aid.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE01
Near Washington, DC 20008
Sherwood
Job Details: 11/14/2023
cx complaint not cooling. arrived picked up loggers.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Penn Laird, VA 22846
Danny R.
Job Details: 11/14/2023
found baffle sticking and making noise repleced checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near North Potomac, MD 20878
Roberto I.
Job Details: 11/14/2023
"CX complaint Rc light not working, right door gasket broken.Confirmed both complaint. Quoted repair $555.85 with $110 labor for right door gasket W10830274 and Rc lie module W11527432 replacement. Cx needs mre time to make a decision. Collected $139; ordrng 1 W10830274 (door gasket) and 1 W11527432 (led module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Sykesville, MD 21784
Justin S.
Job Details: 11/14/2023
replaced e compressor and vacuummed the unit down. filled to weight and checked for leaks. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE01
Near Sandy Hook, VA 23153
Eric F.
Job Details: 11/14/2023
"Installed ice maker, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Dover, DE 19904
Taylor F.
Job Details: 11/14/2023
Replaced housing from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Glen Allen, VA 23060
Thomas B.
Job Details: 11/14/2023
Cx complaint unit is not working properly inspected unit found the door gasket seal has dents in both corners also the vent has seeping water ordering the vent assy and the door seal ; ordrng 1 W11649995 (Fan assy) and 1 W11483553 (Door seal)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Dover, DE 19904
Taylor F.
Job Details: 11/14/2023
Cx complaint is oven light staying on. Tested inspected and verfied complaint. Found the door latch on the lower oven to be bent causing it to not make contact with the inner door. Corrected latch and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Staunton, VA 24401
Danny R.
Job Details: 11/14/2023
unit is leaking from sump will need new sump; ordrng 1 W11460945 (sump assy)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hampton, VA 23661
Carl A.
Job Details: 11/14/2023
replaced control board tested and calibrated unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS10
Near Bethesda, MD 20816
Davonte
Job Details: 11/14/2023
"cx complaint unit wasnt dispensing water, confirmed cx complaint. replaced water valve, tested unit, unit now dispensing water as should."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Norfolk, VA 23551
Carl A.
Job Details: 11/14/2023
"cx complaint of unit taking too long to dry ,checked unit to find 240 coming to unit found that the wire on the heating element not fully seated causeing the lement not to fully heat ,reseated wire on element tested works as designed also advise the cx to have vent clean as it will help dryer dry better ."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Bel Air, MD 21015
Neil H.
Job Details: 11/14/2023
CX COMPLAINT THE UNIT WON'T START ROTOR WAS LOOSE AND I GOT THE DRUM AND AGITATOR TO MOVE ALL AT ONCE LIKE IT SHOULD BECAUSE AT FIRST BOTH MOVING SEPERATE NEW CLUTCH NEEDED AND HARNESS JUST IN CASE NEEDED ALSO; ordrng 1 W10754448 (Whirlpool Washer Clutch) and 1 W10734521 (slider) and 1 W11568984 (HARNS-WIRE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Midlothian, VA 23112
Joseph D.
Job Details: 11/14/2023
customer complaint frosting and freezer confirmed complaint found freezer nails rails not ceiling freezer door replace rails and unit working properly
We serviced a
MAYTAG WASHER
Model MVWC400XW2
Near Abingdon, MD 21009
Neil H.
Job Details: 11/14/2023
COMPLAINT WAS UNIT NOT DRAINING I PUT UNIT INTO DRAIN AND SPIN THE PUMP CAME ON AND STARTED I FILLED UNIT AND THAN CANCELLED IT DRAIN NO ERRORS AND RECALB WASHER FOUND 1 DETERGENT THAT WASN'T HE BUT OTHER THAN THAT UNIT STARTED WASH AND SPIN AND DRAIN
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBB00
Near Moyock, NC 27958
Austin D.
Job Details: 11/14/2023
checked unit and found an error code e5. checked freezer temps and it was 4 degrees. checked the ice box fan and it is working. ss was done recently so i verified pressures. same pressures as last time. not sure how the e5 was stored. tested ice maker and it passed test. advsied cx that the e5 may have beeen stored from previously. reset the unit and unit is good to go. any issues advised cx to contact the office. cx agreed.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Belcamp, MD 21017
Neil H.
Job Details: 11/14/2023
CX COMPLAINT UNIT MAKING KNOCKING NOISE TURNED DRUM AND THE KNOCKING IS FROM THE THE DRUM BEARINGS AND ROLLERS ORDERING PULLEY ALSO; ordrng 1 W10899578 (Whirlpool Dryer Drum) and 1 341241 (Whirlpool Dryer Drum Belt) and 1 WP691366 (pulley-idr)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Frederick, MD 21701
Ricardo S.
Job Details: 11/14/2023
"Cx complains that the unit was not making ice for couple days, inspected unit Fc temp 3 degrees,Rc temp 39 degrees, .. the evaporator fan motor works fine. fill tube cks. ran test mode and ice maker works ok.,. also the water pressure from supply valve is good, order ice maker assy; ordrng 1 w11557001 (ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Belcamp, MD 21017
Neil H.
Job Details: 11/14/2023
REPLACED THE COOLING FAN UNIT TESTED GOOD $130 COLLECTED
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 11/14/2023
"Cx complains that the oven not heaating properly, inspected unit, no error codes, cks power on terminal block 240vac.. bake and broil element cks ok, all connecitons on main baord cks ok, temp sensor read 1068 ohms ok..oven not holdin temp, cks temp reach 372 H / 321 L / 402 H / 334 L / 352 H / 319 L / 343 H control board problem.. order parts; ordrng 1 WPW10586737 (cntrl-elec) and 1 W10833885 (sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/14/2023
PUSHED TEST BUTTON ON I/M IT CYCLED BUT WAS TWISTING SLOWLY LIKE IT GOT CAUGHT WHILE CYCLING ORDERING NEW I/M; ordrng 1 W11546935 (ICE MAKER)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Chambersburg, PA 17201
Andrew S.
Job Details: 11/14/2023
Per previous tech I was able to access and replace the timer. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Bowie, MD 20720
Shawn D.
Job Details: 11/14/2023
"cx complaint unit started beeping and temps are off. inspected unit and found temps are off and evaporator is frozen over bad evap fan is hitting ice. ran test 6 and shows 01 so took freezer apart and ran test 38 activated derost tested power to heater and we have none, checked power at control p1-2 p2-3 and have 0 volts. unti has a bad control so rpelaced control and ran test again and now we have 120 at control. started clearing ice to find the heater is not turning on. test 6 is still showung 01 when bimetal is hot. ohms out bimeal and 56k room temp. went back to test 6 and now shows 02 i think bi metal is also a issue. so cleared all ice infomred cx we need another part and gave her price and she ok it. i already replaced the control cleared ice ordering bimetal harness part is instoc; ordrng 1 W11334745 (evap harness 120.85)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Germantown, MD 20874
Roberto I.
Job Details: 11/14/2023
"Cx complaint door broke, oven preheating but not holding the temperature.Noticed of outer door coming separated from the bottom, found 3 mounting screws out of place. Installed 3 spare larger screws to properly re-install the outer door. Tested oven, found weak igniter dragging 2.7A. Ordering igniter W11176454. Return visit 11/28/23; ordrng 1 W11176454 (igniter)"
We serviced a
MAYTAG STACKABLE
Model MVW7232HW0
Near Chester, VA 23836
Chris B.
Job Details: 11/14/2023
replaced control and UI harness found mod and ser saved tested unit on qw found unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Virginia Beach, VA 23455
Carl A.
Job Details: 11/14/2023
"cx complaint of frost forming in unit and consatastion ,checked unit to find door seals not making contacted with cabinet heated door seals up and reseated them tested unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Columbia, MD 21046
Israel R.
Job Details: 11/14/2023
Customer complaint unit was diplaying errror cod and now is just frozen and blank. Found Control panel separating and the ui is unresponsive. The unit will need new UI and control panel. Ordering control panel and UI. Call customer when part is available. Costco unit still in warranty.; ordrng 1 W11460908 (Panel) and 1 W11505225 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Smyrna, DE 19977
Taylor F.
Job Details: 11/14/2023
Cx complaint is frost build up in the FC. Found the gasket not sealing in the top left corner due to a defective door. The gasket is not staying in the liner of the door causing an air leak. Ordering door to resolve issue. Cannot reschedule at this time.; ordrng 1 W11661186 (gasket) and 1 W11178521 (nameplate) and 1 LW10803965 (dor-fip)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rockville, MD 20852
Brian F.
Job Details: 11/14/2023
"Installed gasket and door seal, entered diagnostic mode, cleared saved F10E2, ran service test, completed with no errors. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Virginia Beach, VA 23454
Carl A.
Job Details: 11/14/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Chevy Chase, MD 20815
Davonte
Job Details: 11/14/2023
"cx complained that dryer gasket had came off, confirmed cx complaint. replaced dryer gasket, unit is now working as should. cx had the part already. cx paid for labor and service call"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Silver Spring, MD 20906
Brian F.
Job Details: 11/14/2023
"Cx states unit still not making ice. Inspected, ice bin empty, ice in mold. Bail arm was in on position, cycled it off and back on, IM then started harvest cycle on its own. Harvest was very slow, but it did eject cubes into bin and filled with water. Called MR, told me to check if bail arm was loose, found bail arm not fully installed into module side of IM. Reinstalled bail arm, advised cx to monitor ice production over next 24 hours, please pre id ice maker if cx calls back."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Potomac, MD 20854
Brian F.
Job Details: 11/14/2023
"Cx states LED's out in RC and FC, inspected and confirmed. All LED connections secure, lights recieving voltage. Ordering LED service kit. Called trade care, was told coverage was declined. Cx called WPL, was told unit would be covered by s code.; ordrng 1 W11683244 (led service kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Smyrna, DE 19977
Taylor F.
Job Details: 11/14/2023
Cx complaint is unit not washing properly. Replaced the sump and inlet valve. unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW2
Near Chevy Chase, MD 20815
Davonte
Job Details: 11/14/2023
"cx complained washer drum was loose, andhitting against the side of the unit. confirmed cx complaint. replaced washer basket, tested unit. unit no longer knocking against the unit. unit now working as should"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Sparks Glencoe, MD 21152
Brian R.
Job Details: 11/14/2023
cx complaint is they think unit does not get water and soap still in unit and unit wont run. fload clear. tested unit and unit does fill butt sits. unit drains well. also soap lid it broke. cx rescheduled for 11/21; ordrng 1 W10671905 (DISPENSER)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near North Potomac, MD 20850
Brian F.
Job Details: 11/14/2023
"Cx states unit turns on by itself, has to unplug to power off. Plugged in unit, drain pump started running, UI started flashing F3E2 (pressure system fault) error code. Blew into hose to clear debris, removed from tub side, plugged end, blew into hose, no hose leaks, no kinks in hose when installed. Reassembled and powered on, unit still giving F3E2. Ordering control board. Emailed safety report to safety; ordrng 1 W11633359 (control)"
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Hampton, VA 23666
Lucas R.
Job Details: 11/14/2023
"replaced door hinge, tested, unit working as designed."
We serviced a
JENN-AIR OVEN
Model JJW2427IL01
Near Chevy Chase, MD 20815
Davonte
Job Details: 11/14/2023
"cx complained unit was displaying f2e1 error code, confirmed cx complaint. unit has a stuck button key. unit will need new control panel. control panel is on special order.; ordrng 1 W11453852 (control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/14/2023
came out to resolve the issue. disassembled as needed. replaced all parts and put te unit back together. tested the fc door and the ice dispenser. unit is running as designed.