We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Lewes, DE 19958
Michael E.
Job Details: 07/07/2022
CX complaint: not washing. Tested and verified complaint. Unit fills and drains but does not wash. Ordering pump and motor. Scheduled next visit for 7/15 PM; ordrng 1 W10888591 (pump and motor)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Wyoming, DE 19934
Jonathon C.
Job Details: 07/07/2022
"cx complaint, food thawing in freezer. tested, inspected, verified complaint. found evap frozen over. checked thermistors, Unit thermistor reading 3.1k at around 50-60* defrost thermistor was reading OL when cased in ice. replaced thermistor and also moved in off of the rubber cover it was located on and onto an actual line. cx wanted to leave unit open to defrost so she can clean it. instructed her to plug it in in around 48 hours to allow for defrost and to keep an eye on temp. spoke to renner and we both agreed that the evap harness and control should also be ordered. control is SO, so the customer is going to attempt to use the freezer in the meantime sothat we have a better understanding of issue on return visit. un able to resched. parts break down not clear on wire harness ordr both; ordrng 1 W11496873 (control) and 1 W11293512 (wire harness) and 1 W11324678 (wire harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Chantilly, VA 20151
Carl R.
Job Details: 07/07/2022
Oven Not Heating - Combination Wall Oven. Talked either cx and he says that the unit has always worked. He came done stairs one day and the console wasn't working. Turned off circuit breaker to unit. Unit never turned off. Console did nothing. Cx needs a electrician first then a console and possibly fuse.; ordrng 1 W11428561 (Console) and 1 W11188752 (Fuse)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Ocean City, MD 21842
Frederick R.
Job Details: 07/07/2022
CX complaint is WM stuck in spin. Replaced Control and lid lock per prior diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB01
Near Haymarket, VA 20169
Demonte S.
Job Details: 07/07/2022
Inspected the unit. Found that the cx is saying that the Refrigerator Door isn't Sealing at the Top. I then checked the Seal. Found that the Refrigerator top right Door Seal isn't Sealing. Heated the Door Seal with Heat Gun. Door is now Sealed. Unit is working as Designed. Cx paid for the Service Call by Card. Cx is paid in full.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, DE 19947
Frederick R.
Job Details: 07/07/2022
CX complaint is rust. Falls under 1yr warranty for rust. Replaced inner door and panel per last diagnosis. Unit is now repaired. Tested unit and it is working as designed. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Chantilly, VA 20151
Carl R.
Job Details: 07/07/2022
"Takes a very long time to dry clothes, sensor says they're dry even when they're not and . .stops cycle. Back left of dryer is tilted up. Seems noisy.. no fault codes. Proper heat is blowing and air is proper. No problem found with unit.used moisture sensor harness removed front cover and moisture sensor. Reinstalled all parts. Unit working properly."
We serviced a
KITCHENAID RANGE
Model KFGD500ESS03
Near Rising Sun, MD 21911
Alexander W.
Job Details: 07/07/2022
Cx stated upper oven not working on bake and lower oven creates soot inspected tested and verified cx complaint found lower oven office still has natural gas office and found upper oven has defective bake igniter gave cx quote for igniter and office kit cx accepted installed pre-id bake igniter ordering office kit cannot reached at this time due to SO part. ; ordrng 1 WPW10591270 (lp kit)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KWH0
Near Manassas, VA 20109
Demonte S.
Job Details: 07/07/2022
Inspected the unit. Found that the cx is saying that the Dishwasher keeps beeping and was making a grinding noise. Ran Service Diagnostics on the unit. Error Codes are F8E4 = Float Switch Open. Checked the Float Switch. Found Float Switch is filled with Water. ( The Water looks to be really old and has Mold / Mildew. Please check Sd Pictures if any questions.) Removed all Water from Float Switch. Cleared error code. Tested the unit on Service Test. No Leaks. Unit is working as Designed. ( Advised that the customer reads Use and Care Guide on Loading instructions. Also went over the loading instructions with the cx. )
We serviced a
WHIRLPOOL OVEN
Model KDRS467VSS04
Near Wilmington, DE 19803
Taylor F.
Job Details: 07/07/2022
"Cx complaint is unit not keeping temp intermittenly. Cx stated unit will preheat to 400, stay at temp for awhile and then go all the way down to 250 and stay there. Cx said unit does is it more on convection roast and convection bake but has done it on regular bake. Issue is intermitten and could not duplicate. Found convection fan working, cooling fan working, and oven was running about 20 degrees hot which the cx wanted me to leave how it was. Unit maintained temp for 20 mins. Found no error codes. Ordering main control. Cx paid in full by CC. Rescheduled for 7/20/22.; ordrng 1 W10852104 (cntrl-elec)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Carlisle, PA 17013
Andrew S.
Job Details: 07/07/2022
Per previous diag I was able to access and replace the belt and Idler pulley. I then tested the unit and found that it is functioning as intended. Job complete.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Seaford, DE 19973
Andrew W.
Job Details: 07/07/2022
"Cx complaint is gasket on fridge and freezer not sealing properly/falling off. inspected and verified complaint. freezer gasket was defective barely hanging on the door, fridge gasket was also defective. replaced RC gasket from pre id and heated to form. RC door gasket is now properly sealing. FC door gasket was reapplied and heated to form as a temporary fix. ordering FC door gasket to fix correctly. Rescheduled for 7/14/22 AM requested.; ordrng 1 W10861499 (gasket-dor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Silver Spring, MD 20904
Israel R.
Job Details: 07/07/2022
Installed new sumpo and arm. Unit is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near McLean, VA 22101
David J.
Job Details: 07/07/2022
F9E4 tub light failure F7e2 variable motor failure Cx complaint dispenser door not opening. Inspected unit and found 2 codes above Ran unit and unit stopped and displayed same code. Replaced control board and sump. Tested unit and checked for leaks. Completed cycle and no more error codes present. Unit now working as intended.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23462
Carl A.
Job Details: 07/07/2022
replaced all parts tested and calibrated unit works as designed
We serviced a
JENNAIR OVEN
Model JJW2827IL01
Near Fairfax, VA 22031
Jason A.
Job Details: 07/07/2022
CX complaint DBL OVEN LWR throws error code & doesnt get to setpoint. Verified error F6E3 06/19/22. UPR oven no issues since last service. Verified cooling fans upr & lower works & read oven sensors. Monitor temp in lwr oven with typeK probe. Unit chimed ready 19minutes later but internal read is 299F. ACU needed to be replaced on return > JJ; ordrng 1 W10804429 (elmnt-BROIL) and 1 W11545804 (elmnt-BAKE) and 1 W10546519 (element CONVECTION)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMHA9019HZ4
Near Purcellville, VA 20132
Ezra M.
Job Details: 07/07/2022
"cust states unit intermittently resets, with a long reboot time, when cycles started. checked errors, none stored, started unit for 20 cycles of varying lengths, no resets, no errors. unit heating normally. advised cust cannot troubleshoot when working properly. cust will try to get a recording to verify issue."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Bern, NC 28562
Ronnie B.
Job Details: 07/07/2022
"removed and replaced heater element and tub seal, tested, verified no leaks currently, unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Waynesboro, PA 17268
Bernard M.
Job Details: 07/07/2022
"Cx complaint unit stops mid-cycle. Entered into diag and found error code F5E3 lid lock fault. Ran manuel lock test and the lock would just click and the lid would remain open. Replaced lid latch using pre-id parts, ran manuel lock and the lid now locks. ran auto test and unit completed test without further issues. Cx paid $165 for service and labor, part covered due to inside 1 year part warranty. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Trent Woods, NC 28562
Ronnie B.
Job Details: 07/07/2022
"cx complaint of door not staying closed. Checked unit and found catch had popped out of housing and needs repalcement. quoted 120 service call, 65 labor, 15 shipping, 2.83 in tax, 243.28. cx paid 178.28 and owes 65 for labor upon return; ordrng 1 WPW10208254 (catch)"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Baltimore, MD 21224
Shane M.
Job Details: 07/07/2022
"cx complaint the unit isnt starting cycle. found error code F5E2. pulled drainpump filter. found hair in filter. found 5 holes clogged wiht hair. raned test cycle. unit passed cycle. tried quick wash. console shut off. push powered button. unit powered on. only gave me this error 1 time. gave cx a quote for the repairs W11218392 . 614.76. stackable 2nd tech needed. cx mentioned his beyond on bills, card will declined. raned card anyways. declined.called office, cx will pay svc bill next day."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFC022EVBL5
Near Arlington, VA 22205
Eric W.
Job Details: 07/07/2022
cx complant of unit frosting in freezer inspected unit found the top left corner not sealing also found fridge door gasket ripped unit will need new door gaskets cx will owe 110.00 on return; ordrng 1 W10436252 (Freezer Door Gasket) and 2 W10830047 (RC Door Gasket)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fallston, MD 21047
Neil H.
Job Details: 07/07/2022
cx complaint ice coming out in row of 3-4 ordering new ice maker u.i. and bin because cx said bin gets jammed at times.; ordrng 1 WPW10300024 (icemaker) and 1 W11185686 (ice-contnr) and 1 W11542754 (Whirlpool Refrigerator Dispenser Control Borad)
We serviced a
MAYTAG DRYER
Model MGDB880BW0
Near Hanover, MD 21076
Alexander D.
Job Details: 07/07/2022
"arrived at cx house to install thermal fuse. cx answered door and checked with her husband said they didnt schedule an appointment for the dryer. advised this is a return visit so we were here before and ordered the part, had cx verify name and address is correct. she double checked with husband and said they are getting basement worked on and unit is inaccessible at this time and asked if i can leave thermal fuse with them since they already paid for it. called office and was told i can leave them with part. if cx calls back for us to install thermal fuse, they will owe 130.00 labor"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL01
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/07/2022
"cx complaint unit n ot making ice, found fill tube heater wiring broken and valve energizing in test 97 but not filling. ordering fill tube heater assembly. 339.11 total collected by cc. 8 @ trbls. cx requesting first or last stop 7/13 return visit so he can either go to work late or leave early; ordrng 1 W11366500 (fill tube heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Bern, NC 28560
Ronnie B.
Job Details: 07/07/2022
"cx complaint of unit not filling or washing. checked unit and found the following codes f4-e3,f7-e1. Ran auto test and found wash motor not running with voltage present. removed and replaced sump and pump, tested, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Stephenson, VA 22656
Daniel J.
Job Details: 07/07/2022
complaint unit not dispensing ice removed icemaker cover found it is making ice and sending water checked yoke found yoke stripped on splines ordering yoke plate and auger motor; ordrng 1 W11310391 (motor) and 1 WP63052-2 (yoke) and 1 W11378860 (washer) and 1 WPW10309864 (dividfer) and 1 WP67006341 (gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Silver Spring, MD 20910
Ricardo S.
Job Details: 07/07/2022
"Cx complains that the unit not cooling, inspected unit, the evaporator cover is full of frost, defrost sensor fault, replaced thermistor, the evaporator fan working ok"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Clear Brook, VA 22624
Daniel J.
Job Details: 07/07/2022
replaced spark module and test confirmed heating up to 105 f on thermal cup and on display
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Parkville, MD 21234
Shane M.
Job Details: 07/07/2022
"cx complaint the lid isnt shutting proper anymore, found left hinge busted which caused the glass to pop out of lid. ordering left hinge w lid.; ordrng 1 W11470212 (lid) and 1 W11551369 (left hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS02
Near Rixeyville, VA 22737
Eric F.
Job Details: 07/07/2022
"Confirmed cx complaint unit not producing ice. Found ice maker not filling, ice maker fill tube frozen over, could not verify dc voltage at door. Found Ice maker non responsive. Quoted cx for ice maker and ice maker fill tube but advised her that there may be additional issues with the door harness and control, cx going to take 30 days on quote, paid 120 diagnostic."
We serviced a
WHIRLPOOL OVEN
Model GBD307PDB3
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/07/2022
"cx complaint after self clean unit dead, foujnd blown control fuse , quoted $191 to install fuse but more may be needed, retro fitted fuse from pre-id, power returned to control , tested all ops ok, all elementsa and fans working, cx to not self clean any more, collected $191 visa cx paid in full"
We serviced a
WHIRLPOOL RANGE
Model KGST307HBS4
Near Annandale, VA 22003
Richard B.
Job Details: 07/07/2022
"CX complant. Heard a sizzeling sound , Inspected unit and found control board dosent respond , Found harness burnt up and in need of harness and control , Control no longer available. Collected 120 service call. RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Wilmington, DE 19806
Taylor F.
Job Details: 07/07/2022
"Cx complaint is dent on door. Tested inspected and verifed complaint. Found the unit delivered with a dent on the right door. Ordering right door, cannot reschedule at this time. Cx will check the door for damage when he receives it and call us to come out and put it on. Also ordering the center track and divider for the right pantry drawer. Right pantry drawer is not closing properly.; ordrng 1 W11436604 (door fip) and 1 W10530307 (track) and 1 W11225684 (drawer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Virginia Beach, VA 23452
Carl A.
Job Details: 07/07/2022
"cx complaint of unit not working,checked unit to find that the fan had taken out the control board break deposit 120.00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near ,
Gill G.
Job Details: 07/07/2022
"replaced dual valve and installed regulator. found evap fan not running. found top half of freezer had warmed up due to fan not running and ice from bin melted and drained water onto shelves and froze on shelves. ordered control, thermistors, evap fan motor and harness.; ordrng 1 W11558182 (control) and 1 WPW10384183 (thermistor) and 1 W11559968 (evap fan motor) and 1 W11581973 (evap fan motor harness) and 1 W11317276 (diffuser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Ashburn, VA 20147
Ezra M.
Job Details: 07/07/2022
"pierced dryer, low pressure. installed new dryer. removed compressor, compressor still had pressure coming out to condenser when line was cut, and still held a vacuum. realized compressor sent is not the correct compressor for this unit. ordering compressor, advised cust compressor not currently showing available.; ordrng 1 W10896678 (coupler) and 1 W11504433 (coupler) and 1 W11557671 (compressor), used 1 W10896678 (coupler), and 1 W11504433 (coupler) from stock"
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Kilmarnock, VA 22482
Gill G.
Job Details: 07/07/2022
cx complaint: unit is not heating. cx was not using the correct power cord. tested unit. unit is working as designed. cx is going to purchase correct power cord.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Hampstead, MD 21074
Marc M.
Job Details: 07/07/2022
cx complaint unit still experiencing the same issues as detailed on previous service visit. unit will go off balance and walk under heavy loads of blanket/towels/comforters. unit does not fill to a high enough water level to meet cx satisfaction. checked for error codes and found f0e5 present in diag which was also the case during service on 06/15. found no new bulletins that would pertain to this specific failure. issue appears to be use and care related. contacted techline to document. determined via techline review that the unit is opperating as designed and issue is simply a cx instruct.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Richmond, VA 23227
Chris B.
Job Details: 07/07/2022
helpped tom
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 07/07/2022
CX Complaint is the IM is really loud. Inspected unit and found the IM is not making a normal sound IM is very loud when cycling sounds like motor is going bad. Ordering IM to correct issue; ordrng 1 W11546935 (IM)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Gordonsville, VA 22942
Kyle A.
Job Details: 07/07/2022
Cx complaint of unit not cooling. Did confirm compressor winding are reading right and inverter is recieving power but is not sending power. Ordering compressor and dryer and inverter; ordrng 1 R600 (R600) and 1 Lockringkit (Lockring kit) and 1 W11578208 (Compresor) and 3 W11504420 (Coupler)s and 3 W11504431 (Discharge to compressor)s and 3 W11506622 (Charging to compressor)s and 2 W11506635 (Access coupler)s and 1 W11461102 (Inverter) and 2 W11109499 (Drier)s and 2 W11506623 (Drier to condenser)s and 3 W11504448 (Cap to drier)s
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Chantilly, VA 20151
Carl R.
Job Details: 07/07/2022
"Clunk or Clunking Noise - Top Load Washer. Inspected unit, turned unit, turned unit on. F7e1 tachometer, and f7e7 motor not reaching speed. Lifted unit, seen black grease and rust water at the bottom of the unit and cover. Hand spun basket can hear the roar of the bearings, and can spin the agitator separately from basket. Needs gear case, capacitor, motor, splutch kite, belt bolt, agitator, lock nut, ; ordrng 1 W10752187 (Bolt) and 1 W11550891 (Agitator) and 1 W11551646 (Lock nut) and 1 W11283592 (Motor) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Charlottesville, VA 22911
Kyle A.
Job Details: 07/07/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Charlottesville, VA 22911
Kyle A.
Job Details: 07/07/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID RANGE
Model KGRS303BSS
Near Germantown, MD 20876
Ricardo S.
Job Details: 07/07/2022
"Cx complains that the bake not working, inspected unit, broil cks ok, but the bake not wotking at all, spark modudle cks ok,, replaced ingitor and harness, reset power, oven heating fine now"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Fairfax, VA 22031
Jason A.
Job Details: 07/07/2022
CX complaint DW insulation mold & doesnt keep heat during wash & dry. Dishwasher is noisy from insulation banket decay. Updated MS. COSTCO WARRANTY > JJ; ordrng 1 W11573700 (shield insulation #8) and 1 W11573704 (shield insulation #9)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FNAM01
Near Winterville, NC 28590
Ronnie B.
Job Details: 07/07/2022
"cx complaint of unit not cooling. Upon arrival compressor not running. Checked windings start winding at 4.2, run winding fluctuating between 3.2 and 7.8. compressor needs replaced. Unable to find any obvious leaks. Ordering compressor.; ordrng 1 WPW10463858 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Martinsburg, WV 25404
Danny R.
Job Details: 07/07/2022
unit had vobration in condesor adusted condesor noiuse seemed to stop unti checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Bethany Beach, DE 19930
Michael E.
Job Details: 07/07/2022
"CX complaint: warm in RC and FC. Tested and verified complaint. 60 in RC and 30 in FC. Watt meter was reading 114 watts and we had 120vac coming into orion board. Per FR, ordering RC evap WPW10608485, coupler W11506635 compressor W10832994 and dye drier W10143759, SS tech and 3 count needed.; ordrng 1 WPW10608485 (evaporator) and 1 W10832994 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Poquoson, VA 23662
Lucas R.
Job Details: 07/07/2022
"cx complaint unit not making ice, checked unit found fc temp at 5 degrees, icemaker arm stuck in down position, harvest and fill passed, replaced icemaker, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model MED5500FW2
Near Salisbury, MD 21804
Frederick R.
Job Details: 07/07/2022
CX complaint is Dryer making loud noise. Inspected/tested and verified CX complaint. Found blower wheel and motor to bedefective. Motor isCBE(part only). CX quoted price of $318.98 and Paide 208.98 at time of appt. They owe the $110 labor upong completion of job. Motor is in stock at Tribles(37) and return with pre-id blower wheel. Rescheduled for Thurs 7/14/22; ordrng 1 W11086656 (motor-drve)
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Locust Hill, VA 23092
Gill G.
Job Details: 07/07/2022
cx complaint: unit ice maker will stop producing. no fault codes on ice maker. ice bin 3/3 full. freezer temp at 12 degrees. replaced freezer evap fan with harness and thermistors. tested. unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS1
Near Ashland, VA 23005
Thomas B.
Job Details: 07/07/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and bulb tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Germantown, MD 20874
Julian H.
Job Details: 07/07/2022
CX complaint about Rc not cooling inspected and found an overfrost on evap cover checked temp FC 0* tested on test 4 3way valve switching found service pointer W11512766C that states to replace ui to increase fan running time for a better airflow also thermistor needs to be optimized to suction line need scroll for proper sealing increased temp to 42* on RC setting to help with defrost also set unit on test 7 to defrost every 8 hrs CX OWES LABOR $135 PAID CASH $594.50; ordrng 1 W11509096 (ui) and 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Mechanicsville, MD 20659
Shawn D.
Job Details: 07/07/2022
"cx complaint unit is noisey and ice stinks. inspectedunit confimred noise and ice smells and i think the water smells also. found noisey coming from condenser so adjusted that and now no more noise. i then checked water line its braided and was brand new when fridge was installed. removed line to find it stinks so bad. told cx he needs a new water line. he asked if i had one so went to van grabbed water line from v/s gave him price for it and agreed so replaced the water line for him and tested and now the water stinks so bad so removed filter and smell went away. cx is getting new filter now. unit is good; ordrng 1 W10267701RP (waterline 22.39 sd v/s), used 1 W10267701RP (waterline) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Mount Airy, MD 21771
Justin S.
Job Details: 07/07/2022
replaced the modules and all the modules now illuminate. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 07/07/2022
"Cx complains that the display not working properly, inspected unt,the chime not working.. also some buttons wont respond,, replaced Ui assy, unit tested and working ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Perry Hall, MD 21128
Shane M.
Job Details: 07/07/2022
"cx complaint the unit throwing F8E4. cx said he cleared float switch pan. then raned another cycle, found leaking from left black tube. i tried to start a cycle. water filled then unit sat. no actions. unit needs sump,control, element for SP; ordrng 1 W11416362 (sump) and 1 W11410066 (control) and 1 W11537778 (element)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Bethany Beach, DE 19930
Andrew W.
Job Details: 07/06/2022
"cx complaint is lights flash and unit does not start. tested and verified complaint. pulled F8E1 error code (no water). water valve was not on. turned water valve fully open and tested unit. unit is working as designed, job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FZEH00
Near Ocean View, DE 19970
Andrew W.
Job Details: 07/06/2022
"per prior tech, control was ordered for repair on return visit. upon arrival found that connector for new control does not work for the original wire harness. called Tim/Renner and got the correct part in the office pulled aside for rescheduled return visit on 7/13/22. returning with new control and office is ordering new wire harness.; schdld next appmnt for 7/13 WED !"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Midlothian, VA 23112
John P.
Job Details: 07/06/2022
Upon arrival CX declined service said unit started working and his dried last three loads fine
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 07/06/2022
"replaced pedal, tested, unit working as designed, left old pedal with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ocean City, MD 21842
Michael E.
Job Details: 07/06/2022
"Replaced the aIM as per previous diagnosis. Additional complaint: flipper mullion sweating. IM cycled and filled. Reading previous description gives me the impression that the control may have been the IM problem and also could cause mullion to not cycle properly. Ordering flipper mullion W11035836 and ACU WPW10624450. On repair visit, replace both parts.; ordrng 1 WPW10624450 (rail-mulln) and 1 W11035836 (ACU)"
We serviced a
JENNAIR MICROWAVE
Model JMW3430WP02
Near Fairfax, VA 22030
Demonte S.
Job Details: 07/06/2022
Installed the User Interface and Appliances Manager Board. Tested the unit. Microwave is Heating & Oven is Heating. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Stevensville, MD 21666
Jonathon C.
Job Details: 07/06/2022
"cx complaint, condensation. inspected unit, verified complaint. found moisture building up on mullion. found mullion heater OL. ordering mullion. unable to resched due to so part; ordrng 1 W11455378 (mullion)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Stevensville, MD 21666
Jonathon C.
Job Details: 07/06/2022
"cx complaint, upper manifold broken. replaced parts per prior diag. tested unit, working as designed. job is complete."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Centreville, MD 21617
Jonathon C.
Job Details: 07/06/2022
"cx complaint, unit will not run cycle. tested, inspected, verified complaint. found lidstirke broken. ordering lid strike.; ordrng 1 W11457841 (lid strike)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 07/06/2022
"Installed new gearcase/ clutch , recalibrated and ran diag .. tested unit.. job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/06/2022
"cx complaint unit not cooling properly, checked unit temps at 10 and 45 upon arrival, unit resting or in defost, ran diagnostics, all thermistors reading in range, all fans operational, unit passed test 40, avg temp in rc 37, average temp in fc -1, set unit back to global defrost, verrified all connnections on board kit, advised cx to monitor, called techline spoke with bruce to document, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Falls Church, VA 22043
Christian C.
Job Details: 07/06/2022
Cx complaint unit is not drying clothes completely and clothes have a damp smell to them. Tested unit no errors. Unit heats up. Getting 240VAC to unit. Cx says they have had vents cleaned recently. Ordering control.; ordrng 1 W11512506 (control)
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM02
Near Washington, DC 20011
Roberto I.
Job Details: 07/06/2022
"CX complaint no ice.Cycled icemaker, it made a loud noise and then stopped. Removed icemaker, found ice cubes stuck inside, looked like the heater didn't work. Called tech line, spoke to Scott, he advised to replace the icemaker. Replaced and tested icemaker, it cycled and filled ok."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Windsor, VA 23487
Anthony D.
Job Details: 07/06/2022
replaced drive system inlet valve and control calibrated tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 07/06/2022
the client complains that when she pull the lower drawer the plastic piece came out .. defective piece.. ship part to cxs house please; ordrng 1 WP2256271 (front-bskt) and 1 shipparttocxhouse (please)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KMHC319ESS4
Near Boiling Springs, PA 17007
Andrew S.
Job Details: 07/06/2022
Cx complaint is that the light doesn't always come on and sometimes you have to mess with the door to get it to heat. Upon arrivla i found that the interlock switches are only working intermittently. I quoted the cx for the cost of the repair. Cx paid in full. I was able to schedule the retrun for Monday 7/11 anytime.; ordrng 2 W11197766 (Interlock)s
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Winterville, NC 28590
Ronnie B.
Job Details: 07/06/2022
cx complaint of unit not drying. checked unit and found airflow bad. Verified heater function and cycles. Lint trap cannot be installed properly. removed back of unit and lint trap housing and found a ball of lint blocking airflow and lint traps from being installed. removed ball of lint and re-assembled unit. Advised cx to call for a vent cleaning service as soon as possible as is possible fire hazard and recommend cleaning once per year. Also recommended to clean lint trap after every use.
We serviced a
WHIRLPOOL REFRIGERATOR
Model IX5BBEXDS01
Near ,
Mitchell H.
Job Details: 07/06/2022
cx complaint unit is making too much ice and leaking out bottom of freezser. confirmed complaint units drain is clogged with ice and ice maker arm was off. arm is bent up from door being pushed back on it and bending. ordering ice maker and bail arm as ice maker is not holding the arm well. ordering drain tube kit for return visit as well.; ordrng 1 W11190084 (drain tube kit) and 1 4317943 (ice maker) and 1 WPW10474785 (shut off arm)
We serviced a
WHIRLPOOL DRYER
Model MEDB755DW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/06/2022
"WP3392519 thermal fuse 9.98WP694089 blower wheel 26.89cx complaint the unit is not finishing any cycles on high heat. the cx will have to wait ateast 10 minutes to allow it to 'cool' down before workikng again. checked the vent and have proper airflow. checked error codes and had an error f4e4. losing L2. tried to verify the loss of L2 by running the unit in high heat time dry for 20 minutes. finally the unit shut down. unit still had 240 vac just the motor and the element not running. checked my voltage from control and have 120 vac being sent to motor. therefore, the motor should be running but is overheated. unit will need a new motor to resolve the issue.; ordrng 1 WP694089 (blower wheel) and 1 WP3392519 (thermal fuse)"
We serviced a
WHIRLPOOL MICROWAVE
Model MH1160XSQ4
Near Littlestown, PA 17340
Sal R.
Job Details: 07/06/2022
CX complaint is thath the display will not dispaly and the utni will not start a cycle as weeel as the interier light not turning off. I found several burnt out marks o the control the unit has stuck relays. Unit will need 1 new control board (W10197763). Part is no longer avalible.; ordrng 1 W10197763 (control board)
We serviced a
WHIRLPOOL FREEZER
Model KRSC703HPS01
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 07/06/2022
freezer cold but not freezing competely around 17 to 25 f tested throught ui thermister passed checked for ice build up none present ordering control and thermistor; ordrng 1 W10316760 (thermistor) and 1 W11620204 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL206EPA01
Near Lititz, PA 17543
Justin L.
Job Details: 07/06/2022
Cx complaint of light issues. Was able to access unit and in accordance with Technical Service Pointer #: W11606409 Rev C and S-code S84638 was able to replace and upon replacing right side freezer led connector came apart and unable to get them together and theres not enough wire to correct the issue. Contacted techline and spoke to Sterling SR#7734048537 unit is unrepairable attempted to call tradecare but they were out for the day please send shop job in the morning to reach out.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS2
Near Aldie, VA 20105
Daniel J.
Job Details: 07/06/2022
unit leaking from behind icemaker removed front panel no drain pump hoses attached to house p;ummbing removed top hose ffrom icemaker found hose attached to house drain loose removed checked for damage to hose none but there is mold behind unit reattached made sure was tight reconnected icemaker let unit rubnn checked for leaks none present
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near York, PA 17402
Bernard M.
Job Details: 07/06/2022
Cx complaint the RC section isn't cooling. Inspected FC and found the evap cover to be frosted over. Accessed the damper and found no air coming through. Steamed through air channel to ensure there aren't any clogs. Ordering parts for repair once all parts are in contact cx to reschedule; ordrng 1 W11380595 (diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ER8GHKXMS00
Near Washington, DC 20017
Samuel R.
Job Details: 07/06/2022
replace parts ordered and unit is now working properly
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Hanover, PA 17331
Sal R.
Job Details: 07/06/2022
CX complaint was that thenutni would not opperate. I found that the lid lock was non responsive. I replaced the lid lock and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Washington, DC 20010
Samuel R.
Job Details: 07/06/2022
replaced parts ordered.testeed unit and now working properly
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Gardners, PA 17324
Andrew S.
Job Details: 07/06/2022
Per previous diag I was able to accesss and repalce the control and light bulb. I then tested the unit and the light is now functioning as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Sykesville, MD 21784
Justin S.
Job Details: 07/06/2022
replaced element per Technical Service Pointer #: W11540964. tested and the unit is not leaking
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Salisbury, MD 21801
Jonathon C.
Job Details: 07/06/2022
"cx complaint, not heting. replaced parts per prior diag. tested unit, unit working as designed, job is complete. cx had the dryer in the hallway on arrival and said not to push it back on departure."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/06/2022
cx complaint unit not drying on first load found the vent was not fully open installers pushed back and restricted vent but checked errors f2 stuck key cleared and unit now working good.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Millington, MD 21651
Alexander W.
Job Details: 07/06/2022
Cx stated unit will not start installed parts per previous diag tested unit unit still not coming on tested power coming to motor motor is getting 120VAC motor is defective ordering motor and blower cannot reached at this time due to SO part. ; ordrng 1 WP697772 (Blower) and 1 W11364931 (Motor)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Sykesville, MD 21784
Justin S.
Job Details: 07/06/2022
cx says the unit never spins the clothes out. the unit has an f6e3(communication) and a f0e5(balance) error code in memory. in component activation the unit does not go into a high speed spin but is agitating good. the second time the unit went into a high speed spin but i hear odd noises while spinning. unit is not leaking oil. reset power to the unit and calibrated. ran the diagnostic cycle and completed with the same error codes f6e3 ad f0e5.; ordrng 1 W11449841 (gearcase)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Frederick, MD 21703
Ricky E.
Job Details: 07/06/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4EW02
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/06/2022
repalced all parts tested cx happy
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Frederick, MD 21702
Ricky E.
Job Details: 07/06/2022
"f19 ck fnd load error stored and clothing stuck in the washer... reset power and removed clothing from the unit.. reset control and instructed customer, unit cks ok.; (created new UIS, deleted prior attachment to UisID 9597)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/06/2022
"cx complaint unit not spinning, checked unit found f7e4, basket rengagement, f6e3 communication f0e5 off balance, and f0e3 overload codes, unit not spoinning or agitating, rotor bolt siezed to gearcase, unable to remove rotor to check clutch, ran shifter test, o-w wires 4 vac, o to direct neutral in 120 vac, called techline spoke with austin sr7734042352, advised to replace main control as well.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 6 W11027980 (screw)s and 1 W11419171 (control) and 1 W11260238 (rotor)"
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Frederick, MD 21702
Ricky E.
Job Details: 07/06/2022
43.78 110.68..... ck fnd units filter is fauly and the inside area where the coils are are filled with lint.. the filter needs replaced and the coils need to be cleaned... need part...; ordrng 1 W11382898 (FILTER FOAM)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Reston, VA 20191
Carl R.
Job Details: 07/06/2022
"Visibly Failed, Broken or Missing Parts. Opened dishwasher and seen lower spray arm had came dislocated from the cover. Needs new spray arm and cover. Spray arm fell on heater element. ; ordrng 1 WPW10455271 (Cover) and 1 WPW10491331 (Spray arm)"
We serviced a
JENN-AIR MICROWAVE
Model JMDFS30HL
Near Springfield, VA 22153
Demonte S.
Job Details: 07/06/2022
Arrived at the cx house. Cx opened the garage. Found that the Unit hasn't been taken out of the box yet. No Model / Serial number on the unit. Called Jenn - Air. Per Jenn - Air. Cx is to call the distributor / who they bought it from and have them call Jenn - Air so the unit can get replaced.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Severn, MD 21144
Eric W.
Job Details: 07/06/2022
cx complant of unit lid not locking inspected unit found smoke under the lid foudn lock burned up installed new lid lock and tested unit unit now working properly