We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chesterfield, VA 23832
Chris B.
Job Details: 02/20/2023
cx conp unit make loud screeching sound insp unit found unit making loud grinding sound from gear case ordering gear case ; ordrng 1 W11454741 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt)
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Frederick, MD 21702
Ricardo S.
Job Details: 02/20/2023
"Replaced parts, unit tested, water level and water pressure is good, unit works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Ashburn, VA 20148
Ricky E.
Job Details: 02/20/2023
compressor shipped unpressurized.. will reorder.. also the customer stated that the unit looses cooling in the fzr before ice stops being made.. will order the ff evap also...; ordrng 1 W10832994 (compressor) and 1 w11492867 (ff evap) and 1 WPW10608485 (evaporator) and 1 look/look (look/look)
We serviced a
WHIRLPOOL DRYER
Model MED3500FW
Near Laurel, MD 20723
Dustin F.
Job Details: 02/20/2023
"upon Arrival, CX was under impression she was under third party warranty. I explained it wasnt dispatched over as such so shes gonna get it sorted out and dispatched correctly. no work was done no charges made."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Arlington, VA 22207
David J.
Job Details: 02/20/2023
"Cx complaint unit will not go passed sensing. Arrived and inspected unit. Found no error codes. Tested unit and belt is just spinning. Turned off unit and lifted up unit. Found pulley on cam the nut came loose and belt popped off. Causing it to burn hole through cover. Removed cover and cleaned under unit. Replaced belt and cam with van stock. Tested unit and now works as intended. Could here a small clicking start to happen. Found small sign of gear case oil. Asked Cx and he had stated its been doing that for a while. Possible gear failure in future. Made sure customer was aware. Unit is working as intended. Job complete ; ordrng 1 W10721967 (Cam VS) and 1 W11239857 (Belt VS), used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/20/2023
"upon arrival cx informed me unit started making ice 2 days after tech left and at arrival bin was full, possible harness issue at hinge, no signs of sleeve breakeage but pobbible internal stress on wires, if cx calls back need continutity check of harness in door and voltage checks to icemaker and off control.........tested all ops ok............ warranty extended 30 days from today"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Oak Hill, VA 20171
Richard B.
Job Details: 02/20/2023
"CX complant. Door broken. Inspected unit and found outer door glass needed as well as inner glass pack. Outer door glass on site , Cleaned up risidual broken glass. Ordered glass pack. Further work needed, RB; ordrng 1 W11455086 (glass pack middle) and 1 W10884775 (badge)"
We serviced a
MAYTAG ICE MAKER
Model MFI2570FEZ08
Near Millers, MD 21102
Justin S.
Job Details: 02/20/2023
replaced the ice maker and the mold filled. the mold is not leaking. reset power to the unit and leveled the unit. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Callaway, MD 20620
Robert A.
Job Details: 02/20/2023
Cx was not home and did not answer the phone (office called). I did not diagnose the unit.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Laurel, MD 20723
Dustin F.
Job Details: 02/20/2023
"CX complaint: Frost buildup in FC on shelves.Inspected unit, found FC door was loose. Resecured FC door to seal airgap. Unit working as intended."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Front Royal, VA 22630
Ezra M.
Job Details: 02/20/2023
"Found F8E1error. Cold water valve is not opening. Replaced inlet valve. Tested for proper operation.; ordrng 1 W11038689 (water inlet em vs), used 1 W11038689 (water inlet) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near ,
John P.
Job Details: 02/20/2023
Installed new grill fan motor fan blade installed foam insulation between grill and evap cover along with fan housing to the cabinet to try to reduce vibrations unit appears to be working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Rockville, MD 20853
Julian H.
Job Details: 02/20/2023
"CX complaint about unit not cooling inspected & found room temp on both cavities no frost pattern went to the back & compressor not turning on just buzzes checked resistnace 5,6, 11oh but also goes all over the place issue with compressor MUST BE A SEALED SYS TECH 2 COUNTS R600A LOKRING KIT NEEDED PLSUPDATE CONTACT INFO; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11370574 (COMPRESSOR) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Midlothian, VA 23113
John P.
Job Details: 02/20/2023
Installed dispenser tested working as designed.
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS5
Near Kensington, MD 20895
Roberto I.
Job Details: 02/20/2023
"CX complaint open/close door message on display, but now doesn't even turn on.Confirmed no power, found open 20A fuse. Unit needs interlock assy per sp W11245251. Ordering door interlock W11244490 and fuse W10138793. Collected $167.27, balance $110. TReturn visit 3/1/23; ordrng 1 W11244490 (door interlock) and 1 W10138793 (fuse)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Richmond, VA 23235
Chris B.
Job Details: 02/20/2023
replaced control and ui tested unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Harrisburg, PA 17109
Drew B.
Job Details: 02/20/2023
"cx complaint that unit is not turning dryer drum and when arrived foudn the issue was the belt had defintley broken off the motor and drum you can spin the drum very easily and foudn the issue to require 2 tech and remove access to unit also being the location of the unit look into the sd mibile and will require 2 tech assitstance to gain access to unit and do repaiur. call to reschd,; ordrng 1 3394652 (belt 34@trb) and 1 LOOK (LOOK) and 1 2TECH (2 TECH) and 1 WP691366 (pulley 36@trb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Randallstown, MD 21133
Robert L.
Job Details: 02/20/2023
"installed evap harness with new bi metal, new harness had differant motor connecvtion, so sliced in bimetal harness , tested all ops ok, collected $140 visa"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW05
Near Joppatowne, MD 21085
Emmanuel R.
Job Details: 02/20/2023
"Cs unit is not cooling properly, confirmed complaint. I found temps in fc 37 degrees. Removed evap cover and found no frost pattern. Evap fan, cond. fan and compressor running ok. .97amp 103watts. Looked for dye but i didnt spot any, used mega bubbles and found the evap is leaking right where the thermistor was mounted. See pics. Unit needs a sealed system tech with a evap.; ordrng 1 W11407409 (evap) and 1 lockringkit (lockring kit)"
We serviced a
MAYTAG DISHWASHER
Model MDB5969SDM0
Near Chesterfield, VA 23838
John P.
Job Details: 02/20/2023
"CX Complaint can smell burning rubber smell, checked wire connections at junction box, checked control and harness, didn't see nor smell any burning smells. Ran test cycle was unable to duplicate issue. Called techline talked to Scott he documented and stated no known issues."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Silver Spring, MD 20902
Roberto I.
Job Details: 02/20/2023
"CX complaint wet clothes at the end of the cycle.Ran test mode, found F9E1 error. The unit didn't drain. Removed front, found pump filter ok, but impeller separated from shaft. Replaced pump using v/s part. Cleared error and ran a complete test cycle. The unit worked as designed; ordrng 1 W11458345 (drain pump (RI van stock)), used 1 W11458345 (drain pump) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2557HEQ
Near Petersburg, VA 23803
John P.
Job Details: 02/20/2023
CX complaint unit leaking water checked unit found drain line stopped up cleared tested working as designed.
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Rockville, MD 20852
Roberto I.
Job Details: 02/20/2023
"CX complaint dryer not starting.Tested unit, it didn't start. Power supply ok, found bad door switch. Replaced door switch using v/s part. Unit tested ok.; ordrng 1 WP3406107 (door switch (RI van stock)), used 1 WP3406107 (door switch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Washington, DC
Samuel R.
Job Details: 02/20/2023
cx complaint unit is cooling.inspected unit and could confirm.found evap to only frost pattern on top two rows.checked amp draw got 0.29amp called techline and advised changing compressor.gave cx a qoute
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Waldorf, MD 20603
Robert A.
Job Details: 02/20/2023
Cx complaint that the unit is making a rattling sound when the unit drains. I inspected the unit to confirm the complaint. I found an error code: f2e1. I ran manual drain test and heard the noise. I removed the drain pump and did not fine anything inside near the impeller. I ran the pump detached from the hoses and did not hear the noise. I put the pump back in place and heard the noise again. The unit needs a new drain pump to resolve the issue. I left the cx with a quote and collected the service call fee. Please schedule for friday 2/24 if they call in and pay today.; ordrng 1 W11396717 (drain pump 179.27)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Toano, VA 23168
Justin W.
Job Details: 02/20/2023
cx complaint valves leaking into unit. checked unit to find no error codes. found valves dripping slightly. removed valve to find debri in valve. cleaned valve and tested unit working as designed
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Baltimore, MD 21215
Shane M.
Job Details: 02/20/2023
"cx complaint the unit oven isnt getting hot & no sparks on cooktop. can confirmed both complaints. 120v at both harness & ignitor. found no glow on ignitor. ordering cooktop harness, spark module, 2 screws, tubing 4 oven burner, bring back ignitor, control board.; ordrng 1 WP6610341 (spark module) and 1 WPW10548355 (harness) and 1 W11220387 (tubing) and 2 98005659 (screws)s and 1 WPW10556708 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Frederick, MD 21702
Ricardo S.
Job Details: 02/20/2023
"Cx complains that the water filter stuck, inspected unit, the line is frozen... rc temp read 38 degrees, ok. i remove the filter, cx has a new filter. rpelaced.. unti tested and water pressure from water dispenser is good."
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Accokeek, MD 20607
Robert A.
Job Details: 02/20/2023
Cx complaint that the fan makes a rattling noise while it runs. I inspected the unit and confirmed the complaint. The MW heats fine but when the fan runs it rattles loudly. The unit will need a new fan assembly to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11441128 (fan motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chester, VA 23836
Chris B.
Job Details: 02/20/2023
real address is biulding 12201 apt 302 cx comp unit will not run cycle insp unit found f2e1 stuck key and f8e1 low flow found hot water not flowing out of wall at all advised apt maintence adivesed cx to ude tap cold till plumbing is fixed
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Joppatowne, MD 21085
Emmanuel R.
Job Details: 02/20/2023
"Installed 3rd row spray arm and middle row spray arm. The retainer wasnt in my bin, ordering lower spray arm and retainer.; ordrng 1 W11101428 (arm-spray)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Lewes, DE 19958
Michael E.
Job Details: 02/20/2023
"CX complaint: unit leaking same place but only half the time. Tested and verified complaint. I found the upper left corner of the new gasket is slanted inwards as the original gasket did. I replaced the door gasket, tested unit and it is now working properly. Job is comple"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Potomac, MD 20854
Roberto I.
Job Details: 02/20/2023
"Cx complaint right rc gasket broken, freezer handle came out.Attempted to reinstalled the handle, but the hole on the door was stripped and I was unable to tight the stud. Quoted repair $974.34 with %125 labor for rc door gasket W10830162, freezer door 12977880SQ and name plate W10876598 replacement. Cx declined. Collected $120; ordrng 1 12977880SQ (freezer door) and 1 W10876598 (nameplate) and 1 W10830162 (Rc door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ashburn, VA 20147
Ricky E.
Job Details: 02/20/2023
"installed part, unit cks ok."
We serviced a
WHIRLPOOL O.T.R Microwave
Model WMH32519HZ07
Near Little River, SC 29566
Paul F.
Job Details: 02/20/2023
"Tried to take the unit down by myself but it was stuck and I didnt feel comfortable putting any more force on the unit then I was, by myself. NTO 2 man.; ordrng 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Ashburn, VA 20147
Ricky E.
Job Details: 02/20/2023
"installed part, unit cks ok..."
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XSS
Near Oak Hill, VA 20171
Richard B.
Job Details: 02/20/2023
"CX complant. Cooktop dosent work. Inspected unit and coktop unresponsive . Cycled breaker and checked connection.Good connections. ordering UI and power module. Further work needed, RB; ordrng 1 WPW10396615 (UI) and 1 W10857232 (POWER MODULE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 02/20/2023
Installed the Freezer Door. Heated Door Gasket with Heat Gun. Door is sealed. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Potomac, MD 20854
Roberto I.
Job Details: 02/20/2023
"Cx complaint broken lid.Inspected unit, confirmed broken lid around left hinge. Ordering lid W11259006. Collected in full ($484.22); ordrng 1 W11259006 (lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Chesapeake, VA 23320
Zachery R.
Job Details: 02/20/2023
"cx complaint filter stuck, checked unit, verified issue, tried removing filter, was not able to remove filter from housing. quoted cx for new filter housing, cx unsure about repair. advised cx ticket is open for 30 day, cx paid $120 service call."
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/20/2023
"cx compalint stoping mid cycle, as if door opened, and can restart, replaced upper rails per S-22916, found 6-2 valve error, replaced valve from truck stock, control wont advance in diag, replaced control from pre-id, still wont enter diag, cycle started cx to call if doesnt complete, reorder for truck stock; ordrng 1 W10648041 (DW valve RL VS), used 1 W10648041 (valve RL VS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Virginia Beach, VA 23456
Branden R.
Job Details: 02/20/2023
cx complaint dw door falls checked unit and found spring had come unseated causing plastic rings around spring to splintered not allowing spring to reseat properly on unit installed new hinge on unit . tested and doors now working as designed and doesnt fall anymore . tested all major componets and everything tested good unit running as designed
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23452
Branden R.
Job Details: 02/20/2023
cx complaint unit leaking checked unit and found hotwater valve stuck open whenever hot valves on units putting in to much water allowing water to build up on basket ring thing leaking over the top over time . replaced with pre id part and found pre id inlet valve once valve has pressure found new valve also leaking from cold valve around connetion will need to ordering a inlet valve for proper repair .; ordrng 1 W11210463 (inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Carlisle, PA 17015
Fred G.
Job Details: 02/20/2023
"cx complaint unit worked for 2 weeks and then stopped. then unit began to work again. inspected unit and first took temps, I found 7 degrees FC, 28 degrees RC. cx stated unit lights worked, fans were on. but lost cooling. removed back cover and checked compressor connections. all were good. remnoved control and found all connection tight. today unit is working as designed. uni checks good."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Richmond, VA 23235
Chris B.
Job Details: 02/20/2023
cx comp unit lid latches will not stay in lid and not allowing lid to alighn with latch unit will need lid and hinges and bushing to comp repair; ordrng 1 W11259006 (lid) and 1 WP8563965 (hinge) and 1 WP8572974 (hinge) and 2 W11404293 (screws)s and 2 W11168238 (bushings)s
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20003
Samuel R.
Job Details: 02/20/2023
cx infirmed that whirlpool said unit is still in warranty.cx will call whirlpool no service was performed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Bucksport, SC 29527
Jason T.
Job Details: 02/20/2023
"Cx complaint, lower cavity light not operating, found bulb seized to the socket, removed the bulb, verified 120 vac at the socket. Installed bulb from van stock, verified bulb operation...working as designed.; ordrng 1 8206232A (lamp 40 watt JT VS) and 1 LOOK (LOOK), used 1 8206232A (40 WATT BULB) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Westminster, MD 21158
Justin S.
Job Details: 02/20/2023
replaced the control ui and damper assembly. the unit is now good
We serviced a
AMANA DRYER
Model NED4655EW1
Near College Park, MD 20740
Andrew H.
Job Details: 02/20/2023
"American plane is a unit's not heating. Inspected unit found high limit thermal cut off open. I checked and found the thermal cut off was open I replaced with the thermal kit. Unit has two year builder warranty. Unit is now heating and working properly.; ordrng 1 279816 (Thermal cut off kit AH VS) and 1 Look (Look), used 1 279816 (Thermal cut off ki AH VS) from stock"
We serviced a
JENNAIR COOKTOP
Model JED8430BDF
Near Washington, DC 20015
Brian F.
Job Details: 02/20/2023
"Cx states cooktop burners not working, cx states while cleaning cooktop they heard a pop and the breaker flipped. Reset breaker, tested burners, all burners are now heating. Unit is now working properly."
We serviced a
JENNAIR DISHWASHER
Model JDB9800CWP2
Near Richmond, VA 23235
Joseph D.
Job Details: 02/20/2023
Part not on truck or at cx house. Must reorder valve. ; ordrng 1 W10859298 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WGD9750WR1
Near Washington, DC 20015
Brian F.
Job Details: 02/20/2023
"Cx states unit making noise, tested and confirmed. Unstacked dryer and entered unit. Replaced worn idler pulley and rollers. Reassembled and reinstalled unit, tested, unit is now working properly. Advised cx to call vent company to fully secure dryer vent."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Taneytown, MD 21787
Ricardo S.
Job Details: 02/20/2023
"Cx complains that the unit shakes too much.. inspected unit, no error codes found, i ran drain/spin and unti shakes too much, unit is level ..the unit has a weak suspension.. re-order part.. missing one shock; ordrng 1 w11396716 (suspension)"
We serviced a
JENN-AIR COFFEE-MAKER
Model JBC7624BS00
Near Bethesda, MD 20814
Brian F.
Job Details: 02/20/2023
"Cx states grinder making noise, tested and confirmed. Installed new grinder, called tech line for setup assistance"
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Fairfax, VA 22030
Demonte S.
Job Details: 02/20/2023
Inspected the unit. Found that the cx is saying that the Dryer isn't Heating. Checked power from L1 to N = 124.0 Volts. L2 to N = 124.4 Volts. L1 to L2 = 248.6 volts. I then started the Dryer. No Heat. Checked the Tco. Tco is reading 0.1 Ohms. I then checked the Heater Element. I'm getting 9.2 Ohms. Checked for power at the Heating Element. I'm getting 124.1 Volts. Red Wire to the Tco I'm getting 124.0 Volts. Purple Wire to the Tco . I'm getting 0.23 Volts. Unit will need the Control Board. ; ordrng 1 W11481117 (CNTRL-ELEC)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Williamsburg, VA 23185
Lucas R.
Job Details: 02/20/2023
"cx complaint ice in ff, checked unit found drain clogged, removed extension, checked good, thawed ice in ff to remove drawer, cleared drain drain with steamer, verrified water in pan, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Georgetown, SC 29440
Rolf K.
Job Details: 02/20/2023
Cx states no cool. Found bad compressor. Whirlpool has sent the cx a compressor. I can not do sealed system work . Jt will have to do this one. Another company diagnosed this. Verified compressor is needed.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHV01
Near Williamsburg, VA 23188
Lucas R.
Job Details: 02/20/2023
"cx complaint frost in fc, checked unit found door slides intermittently jamming, replaced drawer slides, tested, unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM00
Near Union Bridge, MD 21791
Marc M.
Job Details: 02/20/2023
"upon arrival cx stated the unit is cooling fine in the fc however items in the rc are freezing. this is not a complaint typically consistent with a sealed system issue, so immediately recorded temp readings. found fc showing -4 degrees, which is affimatively NOT a SS leak. rc is showing 19 degrees so checked values at rc thermistor. rc thermistor read 5k ohms. which would be about 52 degrees and clearly the point of failure within the temp concerns. per techline pervious parts replaced are ui, evap harness, damper, and control, which of course would not include the rc thermistor. unit will need rc thermistor; ordrng 1 WPW10224292 (harns-wire)"
We serviced a
JENNAIR OVEN
Model JMW2430WS02
Near Williamsburg, VA 23185
Justin W.
Job Details: 02/20/2023
helped lr remove unit and install interlock switches
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 02/20/2023
CX Concern the unit not drying .. found the units tco loose .. reconnected and tested unit. Now heating and working as designed ..; ordrng 1 look (look)
We serviced a
KITCHENAID OVEN
Model KMBP100ESS20
Near Poquoson, VA 23662
Justin W.
Job Details: 02/20/2023
replaced lamp and transformer. tested unit working as designed
We serviced a
WHIRLPOOL FREEZER
Model WRF990SLAM02
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 02/20/2023
"Installed new coupler and uv drier , flushed the system w/ nitrogen to verify there were no restrictions .. then pressurized system w/ 140psi of nitrogen to make sure unit doesnt drop pressure, couldnt find a pressure drop / leak .. vac unit down to 30in vac and held vaccum .. refilled unit in test 4, allow 24hrs too cool correctly and make ice .. Need to return to check system for uv dye ..; ordrng 1 look (look) and 1 3ct (3ct)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HBS00
Near Yorktown, VA 23692
Justin W.
Job Details: 02/20/2023
replaced recirculation pump. ran through auto test successfully and manually tested pump to find unit working as designed. drained reservoir and removed from diagnostics. witnessed unit filling properly and starting ice harvest.
We serviced a
WHIRLPOOL RANGE
Model WCG97US0HS
Near Frederick, MD 21702
Ricardo S.
Job Details: 02/20/2023
"Cx complains about a missing part, the cooktop missing the RR burner head.. I tried to call the number that is on the ticket but no one answers the phone to explain the charges for the repair.burner head part# WP8286813 $74.42 .. Labor $110.00 shipping $15,00 taxes $4.47 total $203.89; ordrng 1 WP8286813 (burnr-head)"
We serviced a
JENNAIR OVEN
Model JMW2430WS02
Near Williamsburg, VA 23185
Lucas R.
Job Details: 02/20/2023
"pulled unit found bake element at 21 ohms, verrified 240 vac to element in diagnostics., replaced intrerlock, tested, reassembled and reinstalled, heated oven to 350, verrified microwave function, unit working as designed. called office spoke with HM advised balance due of $168.96"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Frederick, MD 21702
Ricardo S.
Job Details: 02/20/2023
"Cx complains that the unit not dispensing ice. inspected unit, the motor shaft is bad and yoke wont move, order diveder, motor and yoke; ordrng 1 WPW10309864 (divider)"
We serviced a
KITCHENAID OVEN
Model KMBP100ESS20
Near Poquoson, VA 23662
Lucas R.
Job Details: 02/20/2023
assisted JW
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Sterling, VA 20164
Richard B.
Job Details: 02/20/2023
"Cx complant. Grinding noise when dryer starts. Inspected unit and found when dryer starts the sounds are coming from the rear of unit. . found units blower wheel is hitting on chute area. Ordering chute , and two seals; ordrng 1 347139 (dryer seal) and 1 WP339956 (foam seal) and 1 279505 (chute)"
We serviced a
KITCHENAID REFRIGERATOR
Model KURR114KSB00
Near Great Falls, VA 22066
Richard B.
Job Details: 02/20/2023
"CX complant. Door damaged. Inspected unit and found door is defective. Reordering door assembly due to replacement door that was sent is also damaged, Further work needed, RB; ordrng 1 W11546134 (door) and 1 looklook (look look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near North Potomac, MD 20878
Julian H.
Job Details: 02/20/2023
CX complaint about unit not making ice checked temps on arrival FC-4* RC34* icebox 5* test 56E5 = Ice maker thermistor is bad. Ice storage temperaturesatisfied but ice mold in frozenstate too long. Possible ice mold thermistor issue.test 57 passed issue with icemaker; ordrng 1 W11579560 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Millsboro, DE 19966
Frederick R.
Job Details: 02/20/2023
Replaced patry drawer cover per prior diagnosis. That issue is resolved. CX is still having issues with FC frosting up. One issue is them opening it improperly from left corner which I explained to them was not the correct way. The right side of FC door is not sealing against body of unit. I tried to heat the seal and reform it but othing worked. Ordering new FC door in case the liner is warped as well as reordering gasket. Put foam tape on unit to limit gap. Door being shipped direct to CX. When part arrives they know to call in to set up return appt.; ordrng 1 12977880SQ (dor-fip ss) and 1 W10571967 (frz door gasket (gr)) and 2 W10876598 (nameplate)s
We serviced a
WHIRLPOOL STACKABLE
Model wet4027HW1
Near York, PA 17401
Bernard M.
Job Details: 02/20/2023
"Cx complaint the door won't shut to start cycles. Inspected and found the door switch had fragmented and doesn't recognize when door is closed to start. Ordering door switch and found in stock. Rescheduled cx for Wednesday 2/22, office will contact with time frame; ordrng 1 W11189162 (door switch)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23664
Carl A.
Job Details: 02/20/2023
"cx complaint of unit not working,checked unit to find power coming to the unit on the board,found no power leaving board will need to be replaced break down as follows 1/W11419171service call call break down as follows service call 120.00 part 222.14shipping 15.00sub total 467.14tax 13.33grand total 480.47deposit 370.47balance due 110.00labor due on return visit ; ordrng 1 W11419171 (Control Board)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRW00
Near Richmond, VA 23236
John P.
Job Details: 02/20/2023
CX complaint unit not making ice checked unit found bad ice maker ordering ice maker.; ordrng 1 WPW10300024 (Icemaker)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0HS20
Near Ashburn, VA 20148
Daniel J.
Job Details: 02/20/2023
went to install new inner door glass after trying to removed glue from tape found two air pockets in new glass customer has been dealing with this since past nov reordering inner door glass none in stock in UM; ordrng 1 wpw10618107 (door glass)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Frederick, MD 21702
Ricardo S.
Job Details: 02/20/2023
"Cx complains that the unit not working at all, inspected unit, the lid lock makes a clicking noise, i ran diagnostic test mode, no error codes.. now the unit is dead, main board receives 120vac, all connecitons cks ok, order parts; ordrng 1 W11307244 (latch) and 1 W11038689 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Arlington, VA 22209
David J.
Job Details: 02/20/2023
Arrived with no pre ids. Cx gave impression he was not wanting to repair unit after last visit. Marked parts as a simple Miss diagnosis. Cx did not want to take unit down to have to put back up without installing parts. Re ordering pre ids and will arrive as scheduled by office with 2nd tech. ; ordrng 1 WPW10212596 (Cold water inlet valve) and 1 WPW10212598 (Hot water inlet valve) and 1 2ndtech (2nd tech)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lewes, DE 19958
Frederick R.
Job Details: 02/20/2023
"CX complaint is unit always off balance. Inspected unit and found defective levelers have become worn and defective which was causing WM to never be able to balance properly. Installed new levelers from VS. Ran unit and relevelled and the unit is now working proerply. Job is complete; ordrng 4 WPW10687506 (leveling leg (FRVS))s and 1 look (look), used 4 WPW10687506 (legs (FRVS)) from stock"
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20010
Brian F.
Job Details: 02/20/2023
"Cx states unit making noise while drying, confirmed complaint. Installed new motor, reassembled and tested, drum not spinning with new motor. Ordering new motor, cx calling office to schedule return.; ordrng 1 W11519731 (motor)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Hampstead, MD 21074
Justin S.
Job Details: 02/20/2023
called parts and left 2 parts with the cx; schdld next appmnt for 2/22 WED !
We serviced a
WHIRLPOOL WASHER
Model wtw5057lw0
Near Hanover, PA 17331
Sal R.
Job Details: 02/20/2023
I called CX and set a return date for 2/22; ordrng 1 W11395618 (Run Cap)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Hanover, PA 17331
Sal R.
Job Details: 02/20/2023
"C complaint was that the utni would nto dry the dishes. I found that heating element had the harness not connected on the left side of the element. I secured that harness and unit test good.; (created new UIS, deleted prior attachment to UisID 428445), ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details: 02/20/2023
"cx complaint unit is not washing the dishes said it gets hot thats it. inspected unit then checked for errors and had 6-4 4-3. let service cycle run and no water, found float stuck up so fixed that and untit filled with water then leaked right away through the motor so canceled cycle right away. sump is bad ordering sump assem and control parts are instock so resceduled for 2/23/23; ordrng 1 W11025157 (sump assem) and 1 W11087226 (control)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE550S0HW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 02/20/2023
"cx complaint rf burner only working on high, checked unit found no decrease in amerage from switch, called office scheduled for friday.; ordrng 1 WPW10434452 (switch-inf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 02/20/2023
"Cx complaint, no-cool installed parts, used coupler from van stock to complete the repair. Vacuumed and charged with 4.2 Oz. of R134A. Verified a frost pattern proper air flow, cooling-freezing, unit is working as designed.; used 1 W10913906 (COUPLER (CBE)) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 02/20/2023
"CX Concern the units burner flames were not adjusting .. Found flames too big on 'lo' setting , adjusted flames / burners and tested unit . Job complete; ordrng 1 look (look)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model UMV1160CS9
Near Dundalk, MD 21222
Emmanuel R.
Job Details: 02/20/2023
"Cs unit is making a rattling noise, couldnt confirm complaint. I ran unit for 5mins and the only noise i heard was the glass plate roller wheels and the side panel. I was able to tighten up the screws to the side panels and clean off debri from the floor of mw. I quitted it down alot. Asked customer if she hears the noise and she said not at this time. Unit is now working properly. POP on file."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ruckersville, VA 22968
Eric F.
Job Details: 02/20/2023
"Confirmed cx complaint unit leaking. Found excessive suds build up. Ran unit through multiple fill, wash, drain cycles. Unit is full of suds, more suds in unit after the last wash than the the first three attempts. Found unit filter partially clogged, possible soap backing up into unit. Advised cx to run unit empty and check it mid cycle for suds and to run unit as many times as necessary to clear out suds. Advised cx use liquid cascade to the half mark in the dispenser. Pictures enclosed of suds."
We serviced a
AMANA RANGE
Model AER6603SFS5
Near Stanardsville, VA 22973
Eric F.
Job Details: 02/20/2023
"Installed switch, tested unit, unit working as designed."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Woodford, VA 22580
Thomas B.
Job Details: 02/20/2023
Cx complaint unit is not working properly inspected unit removed front panels found dent on right hand side panel causing tub to rub removed dent and tested unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Tappahannock, VA 22560
Thomas B.
Job Details: 02/20/2023
Removed and replaced the heat pump tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 02/20/2023
"Installed new coupler , tested unit. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Stafford, VA 22556
Robert W.
Job Details: 02/20/2023
Replace control and lid lock unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Stafford, VA 22554
Robert W.
Job Details: 02/20/2023
Replaced FC door witch and tested unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Haymarket, VA 20169
Daniel J.
Job Details: 02/20/2023
installed dain pan also reseated icemkaer air getting into the back side of icemaker e2 error for icemaker icemaker temp out of stock ran test 57 passed harvest test
We serviced a
KITCHENAID MICROWAVE BLT IN
Model KMBP100ESS20
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 02/20/2023
spoke with customer builder is in contact with jb hunt attemping to get them to send part or have reinstalled correctly
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Woodbine, MD 21797
Marc M.
Job Details: 02/20/2023
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Frederick, MD 21701
Marc M.
Job Details: 02/20/2023
"evacuated system and found no leak, unit did have full charge present. regardless, did installed drier, compressor and condenser. pulled unit into 30 inch vacuum and held with no leaks. charged unit with 134a and tested. unit developed full frost pattern on evap and now checks good."
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Strasburg, VA 22657
Danny R.
Job Details: 02/20/2023
i found the run sensor has lose conection not running right it would cycyle weird reinsdtalled harness now sense dry works fine also told cx to clear out vents