Service History 518 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/25/2023

"cx complaint not making ice, found harness broken at hinge, quoted $1200+ to replace door, refered cx to customer care, collected $120 visa.............. quoted $200 labor for 2 techs if given part concession; ordrng 1 LW10669496 (dor-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, VA 22102

Christian C.

Job Details: 05/25/2023

Cx complaint of frosting in back of FC section. Inspected unit found frost on evap cover. Defrosted evap. Found connection to heater not secure. Secured connection. Ordering heater assembly.; ordrng 1 W11650661 (heater assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, VA 22102

Christian C.

Job Details: 05/25/2023

Cx complaint of frosting in FC section. Inspected unit found FC evap frozen over. Defrosted evap. Connector to heater is loose. Secured connection. Ordering heater.; ordrng 1 W11650661 (heater assembly)

We serviced a

KITCHENAID ICE MAKER

Model Kuix535hpa00

Near Timonium, MD 21093

Justin S.

Job Details: 05/25/2023

the beverage cooler has not been removed. talked to the cx and the contractor is going to install it later. the unit was unplugged when i arrived. when pierced the unit had a lot of pressure in the system. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good and passed diagnostics. the unit is now good. left the unit pulled out and unplugged so the unit would not be turned on

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Arlington, VA 22202

Jason A.

Job Details: 05/25/2023

CX complaint RANGE controls non-responsive. START & 5 not working. Cooling fan noisey & cooktop valves are sticking not turning. Found F8E0 fan low speed. Verified issue & persists after breakar reset. Parts OOS; ordrng 1 W10911397 (Console SS) and 1 W11107275 (cooling fan) and 1 W10790618 (manifold)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Bethesda, MD 20816

Julian H.

Job Details: 05/25/2023

GOT HERE compressor really hot not running cut into system I was able to dump all charge replaced parts pulled system to 30' vacuum & holding filled unit with 49gr of R600A unit started to cool MUST WAIT 24 HRS TO SEE TEMPS

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near New Market, MD 21774

Ricardo S.

Job Details: 05/25/2023

"Replaced parts, unit tested and dispenser works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/25/2023

Per previous diag I was able to access and replace the ice maker. I then found that the ice maker harvested after being repowered. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXPA8

Near Bethesda, MD 20817

Julian H.

Job Details: 05/25/2023

CX complaint about unit leaking from both sides had insulation from the bottom soaking wet inspected seal with a paper test on top of both sides & not holding anything at all not enough pressure between seal & frame noticed that unit had old adjusters plastic this can cause top rack to stay out & pushed door out causing a leak followed svc pointerW10756177A s codeS23010 covers P&L for this also found that unit has a heavy custom panel causing hinges to slightly bend over the time need parts CX PIF; ordrng 1 WP8534854 (door hinge lh) and 1 WP8534853 (door hinge rh) and 1 W10712394 (adjuster)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Hampstead, MD 21074

Bernard M.

Job Details: 05/25/2023

Replaced gasket and then leveled unit. Ran normal cycle for 10 min and found no leaks. Unit checks good

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, VA 22312

Lloyd B.

Job Details: 05/25/2023

No 2 tech was scheduled. Needed to be rescheduled; ordrng 1 2ndtech (2 tech)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM01

Near Silver Spring, MD 20905

Dustin F.

Job Details: 05/25/2023

"thawed out unit, replaced fan and cleared clog in drain hose. tested unit. unit working as intended"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Unionville, VA 22567

Eric F.

Job Details: 05/25/2023

"Could not replicate Cx issue. Cx states it's intermittent, hasn't happened the last few days. Possible ice build up that has resolved itself causing fan to clip ice block. Unit is currently working as designed. Advised cx to record issue and call back if it reoccurs."

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Alexandria, VA 22305

Lloyd B.

Job Details: 05/25/2023

"Cx complained the unit had wet clothes. Inspected the unit and found a code of F3E2 for temp sensor. At the sensor, it tests open. Cx also wants bellow changed. Unit needs new bellow and temp sensor. Service declined for now. Job complete; ordrng 1 WPW10237499 (bellow 255.55) and 1 WPW10467289 (temp sensor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Manheim Township, PA 17540

Justin L.

Job Details: 05/25/2023

As per previous visit was able to access unit and replace pump. Only needed pump as impeller had seperated causing issue and control was good. Tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAM02

Near Huntingtown, MD 20639

Shane B.

Job Details: 05/25/2023

"cx complaint is the unit not making any ice. confirmed complaint. when i arrived the bin was empty. unit is set to recomended temps. prob shows FC is -3. the optics for IM are flashing twice then pause, then twice again. i called techline and they confirmed that is an error for bad optics. recomended replacing sending unit and reciever. quoted cx for repair. cx paid in full for repair.; ordrng 1 W10757851 (optics control)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 05/25/2023

"Cx complaint is that the unit is making a loud squeeling noise when it is running. Upon arrvial I found that the motor is also shifting at the start. The motorbushings have worn allowing play in the clamps. I am ordering the motor, blower, and clamps. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WPW10508324 (Motor) and 1 W10837240 (Idler Pulley) and 1 WPW10349492 (Blower wheel) and 2 WPW10121316 (Clamp)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Millersville, MD 21108

Alexander D.

Job Details: 05/25/2023

cx complaint compressor making high pitched noise all the time and running all the time. sometimes when compressor turns off it comes back on 20min later. also inconsistent temps in both sections. cx thermometers will read anywhere from -20 to 20 in fz and 28-45 in rc. i feel the noise is a little louder than usual. called SS techline and was advised sometimes the r600a compressors run louder than r134a. compressor is pulling 0.94A. compressor feels hot but not scalding. rc thermistor reading 8.4k in ice water. i advised cx we can try replacing compressor but cant guarantee it will be any quieter. cx still wants it replaced. also advised the thermometers hes using are not accurate. he still insists the fluctuation shouldnt be as big. cont in sticky notes.; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (high side to compressor) and 1 W11506619 (coupler) and 1 WPW10143759 (uv dye drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11594670 (control box) and 1 WPW10384183 (rc thermistor) and 1 W11506635 (process stub)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Millersville, MD 21108

Alexander D.

Job Details: 05/25/2023

cx complaint unit doesnt run thru cycles. motor makes humming noise then skips to done. inspected unit and verified complaint. found capacitor leaking oil. replaced capacitor. tested unit. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Clayton, DE 19938

Taylor F.

Job Details: 05/25/2023

"Cx complaint is unit leaking water out of the IM. Tested inspected and verifed complaint. Found unit to be leaning forward almost an entire bubble with very uneven ice. Leveling legs were up in the front, i think unit was not leveled after previous visits. Leveled unit and unit is now working as designed. Temps were in range, no IM error codes, ice bin was full. Job is complete. Cx did say the LED's went out again and unit stopped cooling again but did not have pictures or videos of event and can not diagnosis issue with everything working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Indian Head, MD 20640

David J.

Job Details: 05/25/2023

"CX complaint icemaker is dumping water directly into bin. Customer had noticed thermistor on bottom of icemaker was hanging an ice bin. Which then made icemaker think it was cold enough to dump ice. Customer turned off icemaker to stop water from leaking arrive today and inspected unit and verified complaint unit needs a new icemaker due to prematurely, letting water go into ice been due to bad thermistor on icemaker. Ordering part for return visit is scheduled with Office will return on schedule date.; ordrng 1 W10873791 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Waldorf, MD 20603

David J.

Job Details: 05/25/2023

Cx complaint unit is not cooling. Arrived and verified complaint. Found back wall of freezer was frosted over. Melted ice and removed cover. Found a frosted over evap melted away ice with steam and found heater harness disconnected. Reconnected and routed correctly. As well as used electrical tape to hold connections together. Evap fan was working properly but never going in to defrost. Replaced thermistor and reinstalled all parts. Unit defrost is now working properly. Unit is now working as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glen Allen, VA 23060

Thomas B.

Job Details: 05/25/2023

Cx complaint unit is not working properly inspected unit removed and replaced the drain pump tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Gloucester, VA 23061

Justin W.

Job Details: 05/25/2023

cx complaint unit noisy on start up. could not replicate noise. pulled back panel to compressor cleaned condenser coils and tried again. unable to replicate noise. advised cx to try to catch on video if it happens again then to call us back cx agreed unit temps at arrival 0 fc and 38 rc. unit working as designed

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Gloucester, VA 23061

Justin W.

Job Details: 05/25/2023

cx complaint unit full of water and not working. removed water 8 buckets. ohmed out pump at pump 24 ohms. ohmed out at control to find harness reading open. control non responsive. ordering parts needed for repair.; ordrng 1 W11394572 (latch) and 1 W11568984 (main harness)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Gloucester, VA 23061

Justin W.

Job Details: 05/25/2023

"cx complaint lid not locking. checked unit to find error code f8e1. found latch functioning properly. found cold water valve had debri in line. replaced from v/s while replacing found v/s valve bad. used back up v/s and tested unit working as designed; ordrng 2 W11210463 (valve jw vs)s, used 2 W11210463 (valve jw vs) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Hardyville, VA 23070

Justin W.

Job Details: 05/25/2023

cx complaint unit not heater. checked to find 240vac between l1 and l2. found heater reading open ordering parts needed for repair. called office spoke to Tori schedule for 5/31/23; ordrng 1 WP3387747 (heater) and 1 280148 (tco)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Alfonso, VA 22503

Justin W.

Job Details: 05/25/2023

"replaced gearcase, washplate, slider, absorbers. performed dlms calibration and diagnostics. unit working as designed; ordrng 1 w10752187 (screw jw vs), used 1 w10752187 (screw jw vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Port Haywood, VA 23138

Justin W.

Job Details: 05/25/2023

replaced control and ice box fan. tested unit working as designed left old parts with cx to dispose of due to no core.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Yorktown, VA 23692

Justin W.

Job Details: 05/25/2023

"cx complaint unit off balance. checked suspension to find bad. replaced from v/s and tested unit working as designed.; ordrng 1 W11130362 (suspension jw vs), used 1 W11130362 (suspension jw vs) from stock"

We serviced a

AMANA RANGE

Model AGR6603SFS3

Near Germantown, MD 20874

Julian H.

Job Details: 05/25/2023

CX complaint about difficulty with LF burner inspected & found a weak spark from ignitor need parts; ordrng 1 W11453940 (electrode LF)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Bolivar, WV 25425

Ezra M.

Job Details: 05/25/2023

"not completing cycle. showing error f7-e1 for no heat. ran diag cycle, unit fills then does not spray water. ordering control and wash motor.; ordrng 1 W10906426 (cntrl-elec) and 1 W11025157 (pump&motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Barboursville, VA 22923

Eric F.

Job Details: 05/25/2023

"Confirmed cx complaint ice maker not working. Ice maker produced two trays of ice after being turned on then stopped working. Tested ice maker, motor not turning over. Confirmed voltage to ice maker. Replaced with pre-id'd part, tested unit, ice maker motor turning over properly. Confirmed function of fill valve. Unit working as designed. Documented with techline."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES7JS21

Near Elkridge, MD 21075

Alexander D.

Job Details: 05/25/2023

"cx complaint unit not heating. inspected unit and verified complaint. found L2 connection in Jbox keeps backing out of wire nut. resecured connection, had to replace wire nut to get it to bite. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Halethorpe, MD 21227

Alexander D.

Job Details: 05/25/2023

cx complaint control is locked(not the door) and dispenser leaking. inspected unit and verified complaint. cx couldnt get control unlocked because he was letting go of button when it displayed 1 and not waiting the extra second for it to actually unlock. unlocked control. ordering dispenser. call cx to schedule return visit once we have eta on part; ordrng 1 W11524105 (dispenser)

We serviced a

WHIRLPOOL OVEN

Model WFG520S0FS0

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 05/25/2023

replaced control. tested unit. working properly at this time. advised cx to monitor and call back if issue persists.

We serviced a

JENNAIR OVEN

Model JJW2830LL00

Near Pasadena, MD 21122

Alexander D.

Job Details: 05/25/2023

"upon arrival found part#(W11600608) on box still wrong, not either of the part#s ordered. found the part# cx got is an old part# of the one i ordered, in service parts it gets substituted to the part# i ordered(W11598133). both MA and MR said it should be good to install anyway. replaced console. tested unit. advised cx to monitor and call back if any issues arise. unit is working properly at this time;"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Pasadena, MD 21122

Alexander D.

Job Details: 05/25/2023

"cx complaint control unresponsive and drain pump running nonstop. inspected unit an verified complaint. unit in pump out mode, held cancel and it stopped. f0e5 off balance load error stored. cx said she was washing only a pair of coveralls. advised cx to not wash a single item because it can get off balance and to add more items in to balance load out. cx said other people in the house may be using too much detergent. cx also hasnt run cleaning cycle yet. advised cx that this issue usually happens because too much detergent is being used or not running cleaning cycle. calibration and autotest ran correctly. advised cx control may need replaced but to try running cleaning cycle with affresh. quoted 526.92 for control. cx paid 120 service call with c/c and will call back if issues persist.;"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near York, PA 17404

Sal R.

Job Details: 05/25/2023

CX complaint is that when the unit is agitating it is making a loud grinding noise. I was able to enter diag and foudn a F7E7 error code. I cleared the code and inspected under the unit. I found that the splutch was grinding causing white dust covering the gearcase and the under side parts. I removed the spluthc and found the teeth ground down. I replaced the splutch and ran a recalibration and a auto test. Unit test good.

We serviced a

JENN-AIR OVEN

Model JJW3430LL00

Near Edgewater, MD 21037

Israel R.

Job Details: 05/25/2023

installed ui board.unit is now working good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV03

Near Middletown, DE 19709

Taylor F.

Job Details: 05/25/2023

"Cx complaint is unit leaking water from IM. Tested inspected and verified complaint. Found the unit to be leaking water from the RC IM. Water was in excess, not a drip. Found everything working as designed test 45, 56 and 57 as well as the ice door. When i exited test mode i found the IM filled for a second time without harvesting. Called WPTL and they reccomended replacing the UI due to a programming issue on the UI. After talking to techline i found that when you dispense water, the IM leaks as well. Ordering lower harness due to diode leaking voltage to multiple valves.; ordrng 1 W11579559 (UI) and 1 W11579561 (triple valve) and 1 W11614808 (harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Olney, MD 20832

Dustin F.

Job Details: 05/25/2023

"CX complaint: lights not working and icemaker wont workInspected unit, confirmed CX complaint. found unit to have parts and labor covered for LED replacement per SP : W11606409 Rev G. Replaced All LEDS with pre id and unit is now lighting great. also inspected icemaker and found icemaker was accidently turned off. no charges needed with that. CX paid svc fee via CC."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near Glen Allen, VA 23060

Kyle A.

Job Details: 05/25/2023

Changed compressor and drier after blowing out loop full of oil. When leak checking i found hole in evap. Ordering evap.could not schedule as personel had left.; ordrng 1 W11579351 (Evap)

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Petersburg, VA 23803

Zachery R.

Job Details: 05/25/2023

"replaced all parts, calibrated and tested, no faults after test cycle, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Glen Allen, VA 23059

Kyle A.

Job Details: 05/25/2023

Cx complaint of unit not cooling. Did confirm and founs both sectiong at 50f with minimal to no frost patterns. Unit has leak that would need to be isolated and compressor is scalding hot.unit would need compressor replaced and most likely a evap.cx denied repair due to cost.; ordrng 1 W10832994 (Compressor kit) and 1 WPW10608485 (Fc evap) and 1 W11492867 (Rc evap) and 2 W11506635 (Coupler)s

We serviced a

AMANA MICROWAVE

Model AMV2307PFS0

Near Germantown, MD 20874

Julian H.

Job Details: 05/25/2023

CX complaint about unit splattered oil from the front of the grill unit is vented outside advised CX that this is normal operation I did taped top grill to block air going towards front unit from tool bag working as designed

We serviced a

WHIRLPOOL OVEN

Model GBD277PDB7

Near Fairfax, VA 22033

Demonte S.

Job Details: 05/25/2023

Inspected the unit. Found that the cx is saying that the Oven keeping giving a error code when Upper Oven Door is open. F2E6 = Key Pad line is reading Open. Checked the ribbon to the key Pad . Key Pad is fully in. Unit will need the Console = 8300433 & Control Board = 4452890 . Parts are no long available. Cx paid for the Service Call Only by Card.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Fairfax, VA 22030

Demonte S.

Job Details: 05/25/2023

Inspected the unit. Found that the cx is saying that the Washer is making a clunking noise. Ran Service Diagnostics on the unit. No error codes. I then ran a Service Diagnostics Test on the unit. No abnormal noises. Ran a quick Wash on the unit without clothes. No clunking noise. Ran unit with a load of clothes then ran Drain & Spin on the unit. Washer is off balanced with a load because in the Washer Room there is squishy carpet on the whole floor. Cx will need a hard surface for it not to get off balanced. Unit is working as Designed. ( Please see Sd Pictures if any questions.)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glen Allen, VA 23059

Kyle A.

Job Details: 05/25/2023

Cx complaint of unit grinding. Did confirm gearcase is leaking oil and on down spin is eating the splutch. Ordering gearcase and will use splutch and actuator on return.; ordrng 1 W11449840 (Gearcase) and 1 2count (2count) and 1 Note (Note)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Lititz, PA 17543

Justin L.

Job Details: 05/25/2023

Cx unable to provide proof of purchase. Verified model and serial and nothing came up in entitlements. Contacted tradecare and they couldnt provide one. Cx will contact lowes for a receipt then email it to us to set up an appointment or please send JL and I will contact tradecare for a P&L. As for now closing ticket as they cant pay for service

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKW0

Near Baltimore, MD 21230

Shane M.

Job Details: 05/25/2023

installed sump. unit working properly.

We serviced a

WHIRLPOOL OVEN

Model WMH78019HW06

Near Disputanta, VA 23842

Zachery R.

Job Details: 05/25/2023

"replaced fan and tstats, tested, no response from unit, unit has 121vac supplied to acu, acu not sending voltage to components, ordering acu to complete repair.; ordrng 1 W11487484 (acu)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23235

Joseph D.

Job Details: 05/25/2023

"Replaced cntrl and harness ,levelled calibrated cleared errors and unit working properly. No other issues noted working as designed . Cx declined email."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Richmond, VA 23225

Joseph D.

Job Details: 05/25/2023

custom complaint you do not turning on confirm complaint replaced console and unit working properly no issues found cleared errors running

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ04

Near Richmond, VA 23224

Joseph D.

Job Details: 05/25/2023

Customer complaint you're not cooling properly confirmed complaint found freezer fan not running must replace freezer fan must reschedule when available; ordrng 1 W11024089 (Fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Chambersburg, PA 17202

Andrew S.

Job Details: 05/25/2023

Cx complaint is that the unit has not made ice since the last repair. Upon arrival I found that the unit didnt have and error code. I then ran test 57 and 45 and it harvested and filled. I then ran test 36 and found that the ice box fan is pulsing when it starts and take time to get up to speed. I checked the incoming voltage when in test 36 and found 14.2 VDC. I then exited diag and verified that the voltage did not return when the FC evap fan came on. The control is not sending voltage to the fan in normal operation. I am ordering the control and reordering the fan. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W10843055 (Control) and 1 W10846539 (Fan (REORDER))

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Henrico, VA 23231

Chris B.

Job Details: 05/25/2023

replaced suspention tested working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Richmond, VA 23228

Joseph D.

Job Details: 05/25/2023

customer complaint freezer door not shutting probably confirm complaint found hands without grease and unit leaning forward adjusted and outdoor shutting properly

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW05

Near Baltimore, MD 21231

Shane M.

Job Details: 05/25/2023

cx complaint of mold in gasket. quote for the repairs #393.33 cx paid in full by card.

We serviced a

WHIRLPOOL OVEN

Model WFG535S0LZ4

Near Baltimore, MD 21239

Shane M.

Job Details: 05/25/2023

cx complaint of gas smell. gas turned off unit. return w all pre id parts. ordering gas sniffer; ordrng 1 gassniffer

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Frederick, MD 21702

Ricardo S.

Job Details: 05/25/2023

"Cx complains that the unit not cooling properly, inspected unit, the Rc temp is at 43 degrees, Fc temp is at 6 degrees, frost pattern is good, but the unit is not cooling properly.. order parts; ordrng 2 WPW10384183 (thermistor)s and 1 w11558182 (cntrl elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Owings Mills, MD 21117

Justin S.

Job Details: 05/25/2023

cx says the unit had stopped making ice for a day but since then the unit has been working good. checked over unit and everything is working correctly in diagnostics. cannot duplicate fault

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Frederick, MD 21701

Ricardo S.

Job Details: 05/25/2023

order parts 2 coutns job; ordrng 1 w11409866 (tub assy) and 1 w11416362 (pump motor) and 1 w11553484 (third level rack) and 2 W11545286 (mouting lock)s and 2 countsjobs

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Harbeson, DE 19951

Frederick R.

Job Details: 05/25/2023

"CX complaint is WM loud noise and banging. Inspected/tested and found CX using big scoops of non HE bulk powder detergent. Its obvious theyve been dumping the detergent everywhere including the bleach dispenser. The CX is also washing load of thick gloves and hand towels that are filled completely to the top of washer. They have been told on previous visits the proper way of loading machine. Spoke to Butch at WPTL. Recommends replacing gearcase. Ordering gearcase, motor and returning with splutch and shifter and belt. 2 ct gearcase; ordrng 1 W11454738 (gearcase) and 1 W11222082 (motor-drve) and 1 W11213879 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Hagerstown, MD 21742

Ken M.

Job Details: 05/25/2023

Customer complaint is that the unit is not cooling properly. Unit inspected and found the evaporator frozen over. Evaporator thawed off and wiring inspected. Found the brown wire for the heater was not fully seated in the connector. Wire reseated and heaterr tested. Heater circuit works properly. Ordering updated heater and harness assembly.; ordrng 1 W11650662 (heater and harness)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Middletown, DE 19709

Taylor F.

Job Details: 05/25/2023

Cx complaint is unit not lighting up until she turns the knob. explained to cx the power button is used to turn on display and then the play button is used to start the cycle. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL OVEN

Model KSDB900ESS3

Near Washington, DC 20002

Samuel R.

Job Details: 05/25/2023

cx complaint unit has a gas leak.tested unit and could not find a leak.will return with gas sniffer and co meter to better inspected unit.called pwh for parts; ordrng 1 cometer and 1 gassniffer

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bear, DE 19701

Taylor F.

Job Details: 05/25/2023

Cx complaint is unit leaking water. Found the water coming from the top right corner. Found a defect in the gasket causing the leak. Replaced tub from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Dillsburg, PA 17019

Fred G.

Job Details: 05/25/2023

"i was able to access unit and replace the drive motor, both rollers, and blower wheel as per previous visit. I found unit still makes a metal on metal noise, not all the time. comes and goes. removed drum and jumped door switch and found heating element was making noise. I replaced the element and found unit now checks good. called TL to just put it on file. unit now checks good.; ordrng 1 279838 (element (FG VS)), used 1 279838 (ELEMENT) from stock"

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS02

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 05/25/2023

"Cx complains that the middle burner igniter will randomly click while the burner flame is on. inspecrted unit .. the igniter,spart switches and wires cks ok, the middle cap is faulty.. order parts; ordrng 1 W10831828 (cap-burner)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Yorktown, VA 23693

Lucas R.

Job Details: 05/25/2023

"cx complaint unit not draining, checked unit found f9e1 long drain code, check valve on drain hose stuck in middle position, restricting flow and allowing water to come back into unit, also found drain pump running loud resistance high at 8 ohms.; ordrng 1 WPW10545278 (drain hose) and 1 W11219380 (pump-drain)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Woodbridge, VA 22193

Robert W.

Job Details: 05/25/2023

CX Complaint is the unit isnt making ice. Inspected unit and found the IM is getting power but not making ice jumper switch isnt cycliong IM . Ordering IM; ordrng 1 W11455232 (IM)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Richmond, VA 23237

Chris B.

Job Details: 05/25/2023

cx comp unit freezes food in fc apon arrival found fc set to 3 and rc set to 38 i set perma gun in vent behind veg draw did test damper and therm and set unit to long defrost unit working as desighned

We serviced a

MAYTAG WASHER

Model MHW5630MBK0

Near Fredericksburg, VA 22401

Robert W.

Job Details: 05/25/2023

"Arr at Cx and inspected new tub and found the new tub damaged, leaving front panel with CX reordering tub; ordrng 1 W11460604 (Tub assembly)"

We serviced a

WHIRLPOOL WASHER

Model NED4655EW1

Near Ruckersville, VA 22968

Eric F.

Job Details: 05/25/2023

Confirmed cx complaint unit not heating. Found timer not advancing time. Ordering timer.; ordrng 1 W10857612 (timer)

We serviced a

KITCHENAID OVEN

Model KOSE500ESS04

Near Great Falls, VA 22066

Simon

Job Details: 05/25/2023

CX complaints foven fan not cooling .UNIT marked as Field Scrap.unable to service.SZ

We serviced a

WHIRLPOOL DRYER

Model MH3310995

Near Glen Rock, PA 17327

Sal R.

Job Details: 05/25/2023

"CX complai t is that the utni is not opperating. I was able to start the unti multipul times and found the unit to light and heat with out issues. CX informed me thatb she smells a burnign smell . I found that the belt will at times slide off of the idler pulley and get caught , possilbly causing aburning smell. I am ordering 1 set od rollers (349241T), 1 belt (341241), 1 idler pulley (WP691366), and 1 set of gas coils(279834). Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 279834 (coils 100) and 1 349241T (roller supports) and 1 341241 (belt 100) and 1 WP691366 (idler pulley)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Rockville, MD 20853

Dustin F.

Job Details: 05/25/2023

"CX concern: unit not cooling in FC past 32 degreesInspected unit, confirmed FC sitting at 34degrees. CX took of evap and took pics for me and showed me picture of iceblock in top right corner near suction line. indicating low charge/SS leak. I checked unit and informed CX due to age of unit it was completely out of warranty and had no entitlements. CX understood and figured it would be a SS repair. Doesnt want to repair and will replace unit. CX paid svc fee via CC."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 05/25/2023

cx complaint front panel is sticking out and vent wont line up. inspected unit and found front panel was slightly bent where screw hold it at top. I was able to adjust the panel and front panel to fit as designed. I was also able to get exhaust vent hooked up and now unit checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Alexandria, VA 22301

Lloyd B.

Job Details: 05/25/2023

"Went to install new door but there is a dent on the new panel, see sd pics. Reordering door; ordrng 1 w11625194 (door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 05/25/2023

"cx complaint unit is not producing ice. Inspected unit and first took a FC temp and found 22 degrees. RC was 38 degrees. 01=01, 02=01, 03=both fans worked and baffle opened and closed. I no issues with pantry harness or UI. test 56 shows E5, test 36 ice box fan works. I removed FC evap cover and found ice build up on cap tube and no frost pattern. unit has a leak. unit needs compressor, dryer, RC evap, lockrings, 3 call count to correct issue. once parts are in please contact cx and set up a return visit.; ordrng 1 W11578205 (compressor) and 1 W11504431 (lockring, comp) and 1 W11504415 (lockring, comp) and 1 W11506621 (lockring, comp) and 3 W11506635 (process stub)s and 1 W11109499 (filter/dryer) and 1 W11504445 (lockring, dryer) and 1 W11506623 (lockring, dryer) and 1 W11578026 (RC evap) and 1 W11504450 (lockring, evap) and 1 W11506619 (lockring, evap)"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Washington, DC 20001

Sherwood

Job Details: 05/25/2023

ccx complaint lid not staying up. installed part lid is now staying up repair complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near York Haven, PA 17370

Fred G.

Job Details: 05/25/2023

cx complaint unit is not moving spray arms. I found wash motor to have 7.8ohms. I found no voltage from control. unit needs sump and control to correct issue. called office and got the good ahead with sump. scheduled cx for 5/31/23; ordrng 1 W11305308 (control) and 1 W11665769 (sump&pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Richmond, VA 23228

Joseph D.

Job Details: 05/25/2023

"custom complaint freezer door switch faulty confirmed complaint replace freezer door switch and tightened handles unit now working properly no other issues found working as designed; ordrng 1 W11384469 (Switch van stock djvs, used 1 W11384469 ( Switch) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Manchester, PA 17345

Fred G.

Job Details: 05/25/2023

cx complaint units lights are flashing in both sections. inspected unit and found 1 out of 4 leds in the FC are out. unit needs FC led to correct issue. qouted cx for repair and cx accepted. cx paid in full. scheduled cx for 5/30/23; ordrng 1 WPW10515057 (FC LED)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Centreville, VA 20121

Richard B.

Job Details: 05/25/2023

"CX complant. Dishwasher dosent work, Inspected unit and found console not responding. Found UI connections corodded, Changed console , control and UI, Found dispenser dosent latch closed, Ordering dispenser assembly. Further work needed, 3 in stock,Advised CX needs to keep top panel dry and free of water to prevent in future. RB; ordrng 1 WPW10671905 (dispenser)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Portsmouth, VA 23703

Carl A.

Job Details: 05/25/2023

"cx complaint of unit not working,was unable to tested and look for error codes as board is dead,checked drain pump read at 15 ohms out of rang ordering board and drain pump; ordrng 1 W11396717 (Drain Pump and Motor) and 1 w1141917 (control) and 1 w11394572 (lid lock)"

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX335HPS01

Near York, PA 17404

Sal R.

Job Details: 05/25/2023

CX complai t was that teh unti would not make ice. I foundnthat the the unit would fill and drain but never send water over evap plate. I was abel to take a resistanse reading of the Recir pump and foud the reading to not stablize. I replaced the pump and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, PA 17402

Sal R.

Job Details: 05/25/2023

CX was concerned after last visit that the unit has not filled the unit. I was able to jump the unit and show CX that ice in mold harvested and fill with water. I found the unit to be opperating as designed. I advised CX to replace the water filter due to indecater light being on. UNit is opperating as designed. Service covered under 30 day return.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Baltimore, MD 21239

Shane M.

Job Details: 05/25/2023

cx complaint the door arent aligned. fixed right door to match left.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Red Lion, PA 17356

Sal R.

Job Details: 05/25/2023

CX complai t is that the unti has a F8E4 error code. I found the unti to be powered off at the breaker. I had CX turn power back on. I accessed the float tray and found water. i was able to remove the tray and cleaned out . I reinstalled and entered idag. I found the F8E4 and cleared it. I then ran a test cycle and found evidance of suds . CX informed me that he uses soap / spung to clean before dishes are loaded. I edjucated CX on the effects of suds and how to remove with cleancycles using White vinagr. Unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Norfolk, VA 23505

Carl A.

Job Details: 05/25/2023

"cx complaint of unit making a clicking noise coming from unit ,checked unit to fin the following error code F5E1 tested unit to find the lid switch had failed ordeirng parts needed for repairs; ordrng 1 W11513248 (Lid Lock Latch)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Hanover, PA 17331

Bernard M.

Job Details: 05/25/2023

"Cx complaint unit doesn't heat. Checked and found proper voltage at terminal. Ran unit and no heat is being produced. Accessed the element and found no continuity. TCO and thermostat checked good. Ordering element, once part is available contact cx to reschedule. Cx paid $345.82 for full repair.; ordrng 1 WP3387747 (element)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Norfolk, VA 23503

Carl A.

Job Details: 05/25/2023

"cx complaint you taking took long to dry clothes checked unit to find power to be correct coming to unit ,found connector on heating element not fully seated resated and made sure all connect were fully seated tested unit works as dsigned"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Front Royal, VA 22630

Daniel J.

Job Details: 05/25/2023

replaced switch and element tested

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Hampton, VA 23669

Carl A.

Job Details: 05/25/2023

replaced inline fuse tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Annapolis, MD 21401

Israel R.

Job Details: 05/25/2023

Customer complaint unit is not cooling. I inspected the unit and i found unit is not defrosting. I thawed all the unit tested heater and is not turning on. I went to test the heater and found the ground wire was loose. I reseated the the connector and heater turned on. Unit is back to normal operations. Collected 120.

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Richmond, VA 23223

Chris B.

Job Details: 05/25/2023

replaced gear case and ordered parts tested unit wroking as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Charlottesville, VA 22911

Eric F.

Job Details: 05/25/2023

"Confirmed cx complaint unit not rinsing properly. Ran unit empty, found excessive suds buildup, unit not able to rinse all the soap down the drain. Started cycle with nothing in it, added vinegar to help cut down excessive soap. Advised cx to run unit again after cycle to see if suds buildup and to run as many empty cycles as necessary to clear all excess soap from unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFZ09

Near Aberdeen, MD 21001

Emmanuel R.

Job Details: 05/25/2023

"Cs unit is not cooling confirmed complaint. Upon arrival I cut into the system and system was pressurized , I added 140psi of nitrogen and it held it for 20mins, vaccummed unit down and held vaccum for over 10 minutes. Replaced compressor vaccumed and filled with 50g r600, ,unit started building a frost pattern. Advised customer to let unit runs for 2-3days. Unit is now working properly."

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