Service History 517 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Ellicott City, MD 21043

Robert L.

Job Details: 05/05/2023

"cx complaint badge folded and RF not working, was able to remove badge from glass, cx ok with not replacing, found switch had afallen loose into console causing stem to put pressure on knob cracking internal mount holder, resecured switch and replaced knob from pre-id, tested all ops ok; ordrng 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Camden, NC 27921

Austin D.

Job Details: 05/05/2023

cx complaint the unit is loud during operation. checkeed the unit and found the blower wheel cracked. this canc ause abnormal vibration noises when it heats up. tried to remove from motor but it is seized. ordering motor and blower wheel to resovle the issue.; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Pikesville, MD 21208

Shane M.

Job Details: 05/05/2023

cx complaint the rc isnt cooling. found vents frozen over. removed evap cover. cleared all ice. advised cx 24hrs for proper temps.

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 05/05/2023

"Shifter failed, replaced belt, shifter and splutch . tested unit. Job complete; ordrng 1 W10721967 (cam bt/vs), used 1 W10721967 (CAM) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Mountville, PA 17554

Justin L.

Job Details: 05/05/2023

As per previous tech was able to access unit and replace part. Unit now checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model KMLS311HSS0

Near Fairfax, VA 22031

Jason A.

Job Details: 05/05/2023

CX complaint OTR slim line MW doesnt move air. Found cannot hear damper opening. Only single blower cage wheel is moving. Unplugged connector to see if i can hear or get air get dual wheel blower or blow air. Something jammed iup wheel. Adjust mounting screw & blower moves + damper opens & closes. Test MW heats & good airflow > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Fishersville, VA 22939

Kyle A.

Job Details: 05/05/2023

Replaced compressor and drier and charged unit with r600 and unit is now as designed.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Potomac, MD 20854

Roberto I.

Job Details: 05/05/2023

Replaced parts. Bake and broil tested ok

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Mechanicsville, VA 23116

Chris B.

Job Details: 05/05/2023

cx comp mw bake elm will n ot stay up insp unit found support broken and not holding elm up to roof of unit unit will need w10909479 support; ordrng 1 w10909479 (support)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHB0

Near Harrisburg, PA 17104

Fred G.

Job Details: 05/05/2023

cx complaint when opening left RC door lights dont come on. I found left side door switch was faulty. replace door switch and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Newport News, VA 23602

Justin W.

Job Details: 05/05/2023

"cx complaint unit not spinning out clothes properly. checked unit found error codes f9e1, f8e3, f0e2, f8e1. found drain clogged. removed debri from screen. leveled unit. advised cx run clean wash cycle. performed test 12 unit working as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Gaithersburg, MD 20882

Justin S.

Job Details: 05/05/2023

cx says the unit is not filling. started a cycle and the unit is draining filling but not washing. put the unit into diagnostics and found f10e2(vent) f7e1(motor) f9e1(drain) f8e4(overfill) f8e2(inlet) error codes in memory. ran the diagnostic and the unit is draining but gives the drain error code. retried diagnostics and the unit is now draining and filling but gets the motor error. the unit needs the sump and control; ordrng 1 W11416362 (pump)

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW1

Near Henrico, VA 23238

Thomas B.

Job Details: 05/05/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHW01

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/05/2023

"replaced gasket, used heat gun to fluff gasket, door is sealing good, unit working as designed. left old part with cx."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Charlotte Hall, MD 20622

Shawn D.

Job Details: 05/05/2023

"replaced control, rans service cycle and completed, calibrated new control unit is good"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Bel Air, MD 21015

Neil H.

Job Details: 05/05/2023

"7736123060THE TUB ORDERED AGAIN DAMAGED CALLED TECH LINE THAT'S WHAT CUSTOMER SERVICE SAID DO CX UPSET THAT TUBS KEEP COMING IN DAMAGED; ordrng 1 W11409866 (TUB), used 2 LOOK (2COUNT NEEDED) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS5

Near Burke, VA 22015

Lloyd B.

Job Details: 05/05/2023

"Cx complained the unit would leak. Inspected the unit and found the drain line was clogged. Removed ice and debris, installed new drain tube kit and made sure water could drain to the pan. S38253 for parts. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW1

Near Bowie, MD 20720

David J.

Job Details: 05/05/2023

F9e1 long drainF8e3 over suds. CX complaint unit will not drain. Leaving clothes wet and throwing error codes. Arrive today and inspected unit and found door open. Put unit into diagnostic mode and found error codes above. Remove front panel using vacuum carefully removed cap on drain pump removed all water and found catch in drain pump to be completely full of trash Lint brawl pads. This will definitely cause this unit to not drain. Cleaned out unit reassembled and tested unit now. Drains correctly. Unit is now working as designed job complete Cx paid in full

We serviced a

MAYTAG DISHWASHER

Model MUB7749AWM1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 05/05/2023

"replaced control, unit still unresponsive, unit falls under service pointer W11513902 stating if unit is dead to replace console. ordering console to complete repair. am apt only; ordrng 1 W10811151 (panel-cntl)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Staunton, VA 24401

Kyle A.

Job Details: 05/05/2023

Cx complaint of unit having poor wash quality. Did confirm certain settings in diagnostic would not activate. Unit will go through diagnostoc cycle just fine. Ordering control.; ordrng 1 W11621180 (Control) and 1 Note (Note)

We serviced a

MAYTAG OVEN

Model MER8600DS0

Near New Windsor, MD 21776

Marc M.

Job Details: 05/05/2023

cx complaint unit not heating properly. inspected unit and found that the bake element was fully shirted out and showed clear breaks in the element. quoted cx and replaced with parts being CBE. collected 240 for service call and labor. unti now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Stafford, VA 22554

Robert W.

Job Details: 05/05/2023

"Cx complaint is the unit isnt dispensing water well, Inspected unit and found the unit isnt dispensing water very well slow rate IM is working properly pulled filter and water didnt change, ohm out valve they apear to be in range pulled supply line and checked pressure and found pressure is good reseatted supply and pulled line from inlet valve and found the inlet valve is misting not working properly, Open valve box i had a relized its not the right valve ordering Inlet valve..; ordrng 1 W11512399 (Valve inlet)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRV22FVBL01

Near Jefferson, MD 21755

Ricardo S.

Job Details: 05/05/2023

"Replaced valve, unit tested.. water dispenser works fine, no leaks"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Arlington, VA 22205

Christian C.

Job Details: 05/05/2023

"Cx complaint soap does not dispense. Inspected unit found F0E5 unbalanced load. Ran through diag cycle. we quoted CX they do not,want to fix,CX payed the cervise call."

We serviced a

WHIRLPOOL MICROWAVE

Model MMV1175JZ00

Near Waldorf, MD 20603

Shane B.

Job Details: 05/05/2023

installed ordered part and restored power. light did not come on. unplugged unit and inspected bulb. i found cx had loosened the bulb so it wouldnt be stuck on. tightened bulb and restored power. light is stuck on again. board either got damaged by loose bulb when i powered it up originally or is damaged from the bulb being an LED bulb instead of the correct bulb. ordering another control board and bulb for the unit. schedule when parts are avilable.; ordrng 1 W11552021 (control board) and 1 8206232A (lamp 40 watt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21221

Dustin F.

Job Details: 05/05/2023

"CX complaint: unit making noisesInspected unit, was able to move unit and confirm complaint. heard condenser fan getting caught. pulled back cover and found cabinet is bent. pinching the fan housing. contacted WP TL spoke to Rich and sent him pictures, he gave me 6336305 and advised me to order and replace bracket and condenser fan blade.; ordrng 1 WPW10570380 (fan scroll) and 1 W11204896 (Fan Blade)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Frederick, MD 21701

Ricardo S.

Job Details: 05/05/2023

"unti still not working, f9e0 error code miswired inspected unit again, electrical box receives 240vac, microwave or oven not working at all.. so i call TL, found a bad connection on AM oven board, Reset power, unit tested and now the micrwave and oven works fine"

We serviced a

WHIRLPOOL FREEZER

Model Wrs325sdhz08

Near Clarksburg, MD 20871

Justin S.

Job Details: 05/05/2023

cx says the unit is starting to warm up in both compartments. found the freezer is extremely packed. there is a lot of frost on the evaporator cover. test 1 and 3 pass but test 5 shows open. ran test 13 and the defrost heater is not activating. the control is sending 120vac to the heater. sensor tests 46k. the unit needs the sensor and heater.; ordrng 1 W11650662 (heater(108.53))

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Edgewater, MD 21037

Israel R.

Job Details: 05/05/2023

Customer complaint unit is not filling or wawshing. I tested the unit and found the unit is filling but is not washing. I ran test and tested motor and wehn i remvoed the front panel i notice the connector for the motor is loose and when i pushed it back on the motor stated working. I secured the connector and ran test cycle and the unit completed test unit is back to normal operations.

We serviced a

MAYTAG DISHWASHER

Model MFW2055FRZ00

Near College Park, MD 20740

Brian F.

Job Details: 05/05/2023

"Cx states no cool in RC, inspected and confirmed. Found ice building in FC, installed thermistor kit in proper location. Cleared clogged drain tube. Reassembled unit, found evap fan getting voltage but not spinning, bottom hinge on right RC door broken. Ordering door, fan motor, and drain tube, advised cx door is a special order part and may take longer to arrive.; ordrng 1 W11190084 (tube-drain) and 1 W11177620 (motor-cond) and 1 LW10858417 (right door)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near ,

Ken M.

Job Details: 05/05/2023

"Customer complaint is that the unit is still leaking. Unit tested and didn't leak, but found that the door gasket is warped in the upper right corner, so water was getting past the gasket. Gasket replaced and unit retested. Unit is working properly, no longer leaking. Old part left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near New Castle, DE 19720

Taylor F.

Job Details: 05/05/2023

Replaced control and thawed evap. Unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL OVEN

Model WOS11EM4EB02

Near Hanover, PA 17331

Drew B.

Job Details: 05/05/2023

cx complaint that unit is making loud noise when running the unit will heat and have no issues.. but the noise is from the start they said and the noise is coming from the blower when runnning due the to the height will need 2 tech cant gewt cart up safely that high.. call to rechd on return.; ordrng 1 LOOK (LOOK) and 1 2TECH (2 TECH)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near White Hall, MD 21161

Bernard M.

Job Details: 05/05/2023

"Replaced both parts, ran test unit completed test without issues and all buttons function. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Bristow, VA 20136

Richard B.

Job Details: 05/05/2023

"CX complant. Dryer shuts off sometims and wont start unless breaker is cycled or unit unplugged. Found unit pulled out from wall , Vent tube crunched in two places SDpics. prior to services, Found no error codes stored, Changed facia and cycled power 5 times so unit could synch with control . Advised CX buttons on console are not push buttons but touch sensors, Possibally a stuck key . Advised CX to CX support to synch unit with wifi . Job completed, RB"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Kents Store, VA 23084

Eric F.

Job Details: 05/05/2023

"Confirmed cx complaint dishwasher element broken. Found part of element broken off and melted into tub. Ordering tub job, will install element on new tub, will use control if there are any issues. Requesting 2 count tub job on return visit.; ordrng 1 W11513977 (tub) and 1 look"

We serviced a

JENN-AIR OVEN

Model JJW2827DS01

Near Alexandria, VA 22314

Simon

Job Details: 05/05/2023

CX complaints oven bulb not working .oven bulb replaced UNIT CHECKED unit working properly CX needs 3 more lights to replaced .light ordered.SZ; ordrng 3 WPW10519866 (OVEN LIGHTS)s

We serviced a

WHIRLPOOL DRYER

Model WED8127LC

Near Elkridge, MD 21075

Robert L.

Job Details: 05/05/2023

"cx complaint not drying clothes long dry times, found heater short cycleing, not holding heat, found vent crushed behind unit, pulled out air flow improved found f3e2 reseated connections onto sensor bars, error went away, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MAH6700AWW

Near Crofton, MD 21114

Israel R.

Job Details: 05/05/2023

"Customer complaint unit has wet cloth at the end and the unit is not draining and getting ND error. Inspected unit and the ND means no drain. I ran quick cycle and the unit filled, washed, spin but not drining. I tested voltage to th drain pump and only getting 15 vAC. the control is clicking eventually the pump turned on but after that no power and unit completed the cycle and the pump did not turn on again did not get 120 to the pump. Pump is testi 13.9 in range. Control not sending power to the pump all the time. Unit needs control no longer available. collected 120.; ordrng 1 34001479 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Hedgesville, WV 25427

Ken M.

Job Details: 05/05/2023

"Customer complaint is that the unit is not dispensing ice. Found some ice in the bin, but the bin was not full. Unit can dispense the ice that is in there. Ice bin area below 10 degrees. Possible issue with the ice maker or the bail arm may have simply gotten stuck on the side of the bin after dispensing ice. Quoting customer for the ice maker, but going to have the customer monitor the unit for now to see if production returns to normal.; ordrng 1 W11548540 (ice maker)"

We serviced a

WHIRLPOOL DISHWASHER

Model Jdb8200aws0

Near Falls Church, VA 22042

Christian C.

Job Details: 05/05/2023

Cx complaint dispenser is not working. Inspected unit found dispenser not opening in diag cycle. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Woodside East, DE 19962

Frederick R.

Job Details: 05/05/2023

cx complaint is console dented. Inspected and verified. Replaced panel from pre-id. Unit is now repaired. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF04

Near Columbia, MD 21044

Robert L.

Job Details: 05/05/2023

"cx complaint not making ice, found module stuck half way to popping cubes with cubes stuck, replaced icemaker from pre-id, module cycled and called for water tested all ops ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Linthicum Heights, MD 21090

Alexander D.

Job Details: 05/05/2023

cx complaint hood light burned out and after he replaced it wont turn off or change brightness. he also noticed the bulb gets very hot quickly and it looks like something melted onto the bulb. inspected unit and verified complaint. looked behind hood light cover and dont see anything melted. ordering control and bulb. call cx to schedule return visit once we have eta on parts; ordrng 1 W11552018 (control) and 1 8206232A (bulb)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Suffolk, VA 23438

Zachery R.

Job Details: 05/05/2023

"replaced suspension and motor, calibrated and tested, no faults after auto test cycle, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Woodbridge, VA 22192

Demonte S.

Job Details: 05/05/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't Dispensing Water. Checked the Filter Head Housing. Took the Water Filter out. Tested the Dispenser. Water is Dispensing. Installed new Water Filter Housing. Put the the filter back into the Water Filter Housing. Tested the Dispenser. No Water. Cx will need to replace the Water Filter. Unit is working as Designed.

We serviced a

WHIRLPOOL RANGE

Model WMH32519HT06

Near Glenville, PA 17329

Bernard M.

Job Details: 05/05/2023

Replaced control and heated glass of water under the preheat option. Ran each option and the unit didn't shut off and heated water. Unit checks good

We serviced a

WHIRLPOOL FREEZER

Model MFX2570AEM3

Near Collinsville, VA 24078

John P.

Job Details: 05/05/2023

"CX complaint unit building ice in bottom, installed ptrap. Per pointer.; ordrng 1 W10619951 (Ptrap JPV/S) and 1 W10619951 (Ptrap JPV/S)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Virginia Beach, VA 23454

Branden R.

Job Details: 05/05/2023

cx complaint unit frosting up and ice maker not working . checked unit and found unit frosted up . checked over all major componets and everything tested good . replaced evap harness sense cx stated dr johnnys have replaced a bunch of parts . checked heater and its ohms out good at 120 ohms . once i replaced the evap harness while i was on hold with techline the unit went into defrost and started to melt coil . ordering ice maker for repair also will use control on return just incase in is kicking out of defrost to soon . unit was in defrost when i left; ordrng 1 W10873791 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Elizabethtown, PA 17022

Justin L.

Job Details: 05/05/2023

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Unionville, VA 22567

Eric F.

Job Details: 05/05/2023

"Installed control, tested unit, unit working as designed.; ordrng 1 look"

We serviced a

JENNAIR MICROWAVE

Model JMW2430IM03

Near Springfield, VA 22153

Lloyd B.

Job Details: 05/05/2023

"Cx complained the door would not close. Installed new door, hinges and screw but the arm was defective. Ordering 2 arms; ordrng 2 WPW10128850 (arm)s"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HES

Near Fairfax, VA 22032

Christian C.

Job Details: 05/05/2023

Installed control. Set temps to recommended. Cx will monitor temps.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21224

Dustin F.

Job Details: 05/05/2023

"CX complaint: RC not coolingInspected unit, confirmed CX complaint. Found in block of ice Thermistor at evap reading 29k ohms. Full frost pattern with over frosting. Found brown wire backed out of connector. Resecured wire and connector then tested unit with forced defrost. units defrost now works. Unit needs new updated evap harnass and sending Thermistor to be replaced at same time as well.; ordrng 1 W11650660 (Heater Harnass) and 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Bethesda, MD 20814

Samuel R.

Job Details: 05/05/2023

cx complaint unit has frost build up.inspected unit and could confirm.tried heating and molding gasket into shape but would not mold into place.unit will need a new freezer gasket.W10571967; ordrng 1 W10571967 (freezer gasket)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS1

Near Fairfax, VA 22032

Christian C.

Job Details: 05/05/2023

"Cx complaint of a leak from underneath unit. Inspected unit found F6E1 low water, F8E1 slow drain, and F9E1 diverter cant find position. Ran through diag cycle and unit started leaking from diverter motor. Quoted cx and they will not be going through with repair. Cx paid for service call."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waldorf, MD 20601

Shane B.

Job Details: 05/05/2023

"cx complaint is the unit not running cycles. cx says it just has the sensor light flashing but never starts. i plugged unit in. pressed power then held start and it started working. stopped cycle and checked for codes. found none saved. ran service cycle. unit completed cycle with no issues. i blew through the pressure hose, it may have been clogged from the feel of it. i calibrated unit. levled feet. told cx to make sure start button is held, not just pressed. unit is working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Jessup, MD 20794

Robert L.

Job Details: 05/05/2023

"cx complaint f8e0, confirmed issue, tested an cooling fan just hums, due to location could not remove unit without uninstalling microwave (see pic) and unwiring fuse breaker, cx to have unit disconnected on return, will use fan on return; schdld next appmnt for 5/9 TUE !"

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ04

Near Georgetown, DE 19947

Michael E.

Job Details: 05/05/2023

"CX complaint: MW control losing time. Tested and verified complaint. Unit randomly changes time. Even though there was no servfice pointer on this exact issue, the wall oven is doing exactly the same thing, is the same UI and wall oven service pointer described this exact problem. Just as with the wall oven, i advised CX to get this connected to wifi, connected toi the app and to download the available updates to see if this corrects the problem. Unit is working as designed. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC70FPS06

Near Richmond, VA 23221

Joseph D.

Job Details: 05/05/2023

custom complaint water valve buzzing on refrigerator confirmed complaint single valve making gravel noise must replace to ensure proper function; ordrng 1 W11567335 (Valve)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Glen Allen, VA 23059

Thomas B.

Job Details: 05/05/2023

Found capacitor leaking fluid removed and replaced tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Georgetown, DE 19947

Michael E.

Job Details: 05/05/2023

CX complaint: not drying. Tested and verified complaint. FAE2 error code. Ordering vent wax motor. Cannot reschedule due to AIG.; ordrng 1 W11649995 (vent motor)

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC1

Near Annapolis, MD 21401

Israel R.

Job Details: 05/05/2023

Customer complaint unit is displaying check vent light. I tested the unit and im getting bad airflow. I removed the hose and found lint in it. The cusotmer stated that after we were here she got a vent cleaner and the light was still there. I clear the lint. and tested with the hose disconnected and the light did not come on. I then installed the vent and tested and go check vent. I vacumed the catched case and tested again and this time the unit sensed correctly and lower time and did not displayed check vent. I adviced the customer if they keep getting the error to call the vent cleaner again.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0-

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/05/2023

"i was able to access unit and replace the sump assy, lower and upper spray arms. I found glass and other debris in drain pump. tested unit for leaks and found unit now checks good."

We serviced a

WHIRLPOOL RANGE

Model WOD77EC0HS02

Near Georgetown, DE 19947

Michael E.

Job Details: 05/05/2023

CX complaint: unit randomly changes to incorrect time. Tested and verified complaint. I found a service pointer on this. CX took pics of instructions for this but CX will need to do this when she has family tech support on site (she doesnt know her wifi password). CX took pictures of the instructions that i brought up on screen along with a WP tech support number. Unit is working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 05/05/2023

"installed new gearcase, clutch and agitator . tested unit. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Warrenton, VA 20187

Daniel J.

Job Details: 05/05/2023

noise during cycle entered diag noise present when going into spin replaced belt and clutch tested still present ordering motor 0 in um; ordrng 1 W11283592 (motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Monrovia, MD 21770

Ricardo S.

Job Details: 05/05/2023

"Cx complains about the same error codes f8e4 and f9e1 cks drip pan, no water, tub seal cks ok, water level is good, so i call TL. explained what is happening with the dishwasher and apparently it is a problem with the maini board and flow switch, order parts THE CLIENT DOES NOT WANT MORE REPAIRS IN THE UNIT HE PREFERS A NEW UNIT; ordrng 1 w11506012 (cntrl elec) and 1 w11545764 (switch)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Edenton, NC 27932

Austin D.

Job Details: 05/05/2023

cx complaint top rack getting stuck. checked the unit and found taht the tub was warped down letting spray arm caatch shelf. popped tub back out into place. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model MHW6000AW2

Near New Providence, PA 17560

Bernard M.

Job Details: 05/05/2023

"Cx complaint unit doesn't run. Restored power and found the stator in the back making buzzing noise. Entered diag and found error code F7E8 motor over temp. Also found the stator screws to be worn. Gave cx quote for full repair and he paid the $274.49 for screws,shipping taxes,service and labor. Ordering parts, once part in contact cx to reschedule; ordrng 1 WPW10657810 (stator motor) and 3 WPW10253476 (screws)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Portsmouth, VA 23704

Zachery R.

Job Details: 05/05/2023

"replaced gearcase, belt, motor, clutch and suspension, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Alexandria, VA 22306

Lloyd B.

Job Details: 05/05/2023

Cx complained the unit doesn't finish a cycle. Inspected the unit and found that there are no error codes and the unit completes a diagnsotics cycle. We can try a control.; ordrng 1 W11513246 (control)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Mechanicsville, VA 23116

Chris B.

Job Details: 05/05/2023

n cx comp unit will not heat inps unit found apon arrival unit would not turn on oven burners found when open and close door unit does work as desighned and unit is very consistant ordering UI and control; ordrng 1 W11339755 (console) and 1 W11205353 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Fort Washington, MD 20744

Shane B.

Job Details: 05/05/2023

cx complaint is the unit not dispensing ice. cx said water dispenses fine. i found bin has ice in it. auger sounds normal but no ice comes out. i found the yoke is stripped. i replaced parts with all preIDed part and tested dispensor. unit is working as designed.

We serviced a

JENNAIR DBL WALL OVEN

Model JJW2730DS00

Near Reisterstown, MD 21136

Brian R.

Job Details: 05/05/2023

2nd control was not sent or ordered and cx said when she called us back she asked for 3 parts and paid. 2nd control not ordered or sent and cx wants all 3 replaced. she said she was to pay labor when we come back. parts said 1 control was canceled as they thought it was a double part. called parts auth to go over. cx had invoice for 1354.74 of what he paid and 130 to be paid on return. the difference of 143.53 will be paid on return. office getting control. and will schedule.; ordrng 1 W11179310 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Arlington, VA 22202

Leon

Job Details: 05/05/2023

cx complaint was unit some times would drain if its not they get a f9e1 code confirmed when i was in the home the unkt drained everytime with no issue but cx had a video of it not working checked the drain pump everything had the right readings called MR went over findings the sump pumps is the issue cx said he would call back if he wants the work done; ordrng 1 W11416362 (sump pump)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Catlett, VA 20119

Richard B.

Job Details: 05/05/2023

"CX complant , Clothes dont get clean. Inspected unit and found no error codes . found unit tests fine. CX stated she fills unit close to top of tub. Advised CX to cut back on amount of clothes by half and do a couple loads and call us back if issue persists. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Norfolk, VA 23513

Orbie

Job Details: 05/05/2023

took pictures of everything. cx said her friend was here during other tech visit and tech turned water valves on and pushed unit back to wall. but also advised RAC installed unit/drain hose into pipe but never sercured it. tested unit. unit working as designed w/ no leaks.

We serviced a

MAYTAG WASHER

Model MHW6630HWO

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 05/05/2023

"Installed new dispenser and ran diag test , no leaks . Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/05/2023

"Replaced valve, unit tested and middle burner simmer works fine, but now the rf burner ignitor not working, order part; ordrng 1 w11507531 (electrode rf)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Parkville, MD 21234

Brian R.

Job Details: 05/05/2023

came out to replace control. maintenance said when last tech left he did something and put unit in test mode and unit kept filling and flooded room replaced control and tested and unit flooded room again. checked unit more as best i could without causing more floor damage. will order parts as well as put in for 2nd man to help with moving unit and repair as its a combo unit. as soon as parts are in office will schedule last tech to come back and repair unit. ordered parts to have on hand. office will schedule tech back.; ordrng 1 W10919003 (Drain Pump) and 1 W11222849 (Water Valve)

We serviced a

MAYTAG DRYER

Model MED6630HC

Near Bel Air, MD 21015

Neil H.

Job Details: 05/05/2023

CX HAD VENT CLEANED AND NEEDS A NEW VENT ELBOW SO NO WORK NEEDED CX WILL CALL IF ANY OTHER ISSUES

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Waldorf, MD 20601

Shane B.

Job Details: 05/05/2023

isntalled ordered part. the cover below the console still hangs down on the left side. i adjsuted the metal clip on the console but it still will not hold tight. not sure is cover is misshappen or if the console has a broken clip so im ordering both parts. scheudle when available.; ordrng 1 W11564645 (console) and 1 W11218703 (brkt-mntg)

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHW02

Near Nottingham, MD 21236

Neil H.

Job Details: 05/05/2023

CX COMPLAINT THE AUGER MOTOR KEEPS RUNNING WHEN FC DOOR CLOSED REMOVED THE CONSOLE NO FRAYED WIRES AND THE AND REMOVED THE FC DOOR SWITCH CHECKED GOOD PUT EVERYTHING BACK TOGETHER UNIT NOW WORKING I/M WORKING ALSO I'M THINKING STUCK SWITCH BEHIND THE CONSOLE $120 COLECTED

We serviced a

WHIRLPOOL RANGE

Model KXD4636YSS0

Near Glenn Dale, MD 20769

Sherwood

Job Details: 05/05/2023

part was damaged when i opened the box; ordrng 1 wpw10398274 (motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 05/05/2023

installed thermistor control and damper

We serviced a

WHIRLPOOL DISHWASHER

Model kdfe204kps0

Near Alexandria, VA 22312

Christian C.

Job Details: 05/05/2023

"Cx complaint motor is not running. Inspected unit found F7E2 variable speed wash motor error, and F9E4 tub light failure. Ran through diagnostic mode. No issues. Tested motor reading 15ohms. Ran through diag cycle mode again no issues."

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Wilmington, DE 19807

Taylor F.

Job Details: 05/05/2023

Replaced piston from previous diagnosis. Tested unit several times and it worked everytime. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1.

Near Schuyler, VA 22969

Kyle A.

Job Details: 05/05/2023

Upon taking unit apart unit found new bulk head is cut through and would shave off new felt on new drum. Will need to return with new bulkhead for almost complete rebuild.; ordrng 1 W11162465 (Bulkhead) and 1 Note (Note)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Bear, DE 19701

Frederick R.

Job Details: 05/05/2023

CX complaint is Microwave error. Inspected/tested and pulled F1E6 error code for magnetron failure. MW runs and lights work properly. Followed steps in service matters. Ordering thermostat and returning with pre-id magnetron. Quoted CX cost for repair as $625.18 which landlord paid in full by CC. Cannot reschedule due to part availability; ordrng 1 W11233913 (sensor)

We serviced a

KITCHENAID RANGE

Model KFEG500ESS6

Near Gaithersburg, MD 20886

Justin S.

Job Details: 05/05/2023

cx says the cooktop has holes in it. found i can feel the texture they are indicating. was able to show the cx the unit just needs to be cleaned. the unit is now good

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS04

Near Timonium, MD 21093

Brian R.

Job Details: 05/05/2023

cx complaint is he lost the light in the unit but everything works. checked for codes and found a F1E1 for relay board. F1E1 Display Board tried turning light on through tests and nothing. tested and checked unit. relay bad and microwave control needed. will bring bulb back just in case as well. went over unit and quote with cx. cx wants to talk it over and will call us back incase they decide to just replace. cx paid 120 service. he said hes going out of town for a bit and might be back after his 30 days but will call office to go over.; ordrng 1 W10915648 (Control 155.28)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Owings Mills, MD 21117

Marc M.

Job Details: 05/05/2023

"cx complaint unit produces ice and then it thaws and refreezes, impacting tne auger and all other parts of the bin. checked and cx had icemaker turned off before time of service. did however find that the door chute was completely blocked with thawed a refrozen ice. found mildew on the gasket of the door chute as well. likely warm air leak on door chute. entered diag and ran test 59- fan turns on, test 14- 11 degrees (after having door open a few minutes), test 120 showed no error codes and full cycle function of the icemaker. unit will need parts.; ordrng 1 W11204892 (door-ice)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Abingdon, MD 21009

Neil H.

Job Details: 05/05/2023

"CX COMPLAINT NOT COOLING EITHER SECTION FOUND THE COMPRESSOR BUZZING AND RELAY CLICK 9.3 AMP DRAW S.S. REPAIR NEEDED; ordrng 1 W11574734 (Whirlpool Refrigerator Compressor) and 1 W11598434 (EVAP REPAR) and 1 W11504450 ( 4/1.8 Nr Ms 00 (capillary Tube To Evaporator)) and 1 W11504445 (Whirlpool Refrigerator Coupler) and 1 W11504431 (Whirlpool Refrigerator Coupler) and 1 W11504447 (Whirlpool Refrigerator Coupler), used 3 LOOK (S.S. 3COUNT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Centreville, VA 20121

Demonte S.

Job Details: 05/05/2023

Inspected the unit. Found that the cx is saying that it takes multiple cycles for the unit to Dry clothes. I then checked the power to the unit. L1 to N = 122.0 volts. L2 to N = 121.8 volts. L1 to L2 = 243.9 Volts. I then checked the Heating Element. I'm getting 11.4 Ohms. Heater Element is Heating. Tco is reading 0.1 ohms. Cycling Thermostat is getting 120 volts. Heater Element is cycling. Made sure that the Fan Motor is spinning. I then. Checked the Vent with Meter. Meter is saying poor Drying. Checked the Vent. Damper isn't Opening when the unit is running. Cx will need to have a Vent Company to check Vent / Clean / replace the Damper. Unit is working as Designed. ( Please see Sd Pictures if any questions.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Franklin, VA 23851

Zachery R.

Job Details: 05/05/2023

"cx complaint unable to roll unit out, checked unit, come to find defective roller, ordering parts needed to complete repair; ordrng 1 WPW10304660 (roller-cab) and 1 W11594405 (axle)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089WEM11

Near Hampton, VA 23664

Orbie

Job Details: 05/05/2023

cx complaint door will not open. verified cx complaint. freezer door will not open with force. called techline to document before trying to pull door too hard. called techline spoke with Chris to document. advised to let unit thaw to be able to open door as door is NLA. pulled unit out to verify drain was good. found warped gasket causing unit not to seal as well. ordering parts needed for repair.; ordrng 1 WPW10420083 (valve) and 1 W10571967 (gasket)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Newport News, VA 23608

Justin W.

Job Details: 05/05/2023

cx complaint unit not spinning out clothes properly and spins to long. checked unit to find error code f0e9. calibrated and tested unable to replicate issue. went over proper loading and detergent use in case that was issue. advised cx to video anything that can help us in future with issues. cx agreed. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Waldorf, MD 20601

Shane B.

Job Details: 05/05/2023

installed all ordered parts. tested damper and its running quietly. ran several cups of water throught unit. no leaks. new filter is easy to instal/remove. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/05/2023

cx complaint unit shaking bad . checked unit and found unit will need a new wash basket . when spinning the tub it has about 2 inches of play from the tub ring . when the basket should spin flush with tub ring . ordering new basket for repair to unit . also ordering Suspension Rod Kit just in case .; ordrng 1 W10554251 (basket) and 1 W10780045 (Suspension Rod Kit)

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