Service History 517 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Washington, DC 20017

Samuel R.

Job Details: 07/05/2022

construction site is closed.no one onsite.; snapped 1 QuickPics

We serviced a

KITCHENAID COOKTOP

Model KCES950HSS00

Near Ocean City, MD 21842

Taylor F.

Job Details: 07/05/2022

"Was sent out by kitchenaid to document the opening of the counter for a replacement cooktop. Called kitchenaid and documented measurments with them, job is complete."

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Ephrata, PA 17522

Justin L.

Job Details: 07/05/2022

Cx complaint unit not working or powering on. Was able to access unit and found that the unit was getting 120.4VAC but wouldnt power on. Entered into diagnostic and found codes F6E2 UI cant hear ACU and F2E1 Stuck Button.Attemped diagnostic cycle but unit unresponsive. Quoted cx for repair and collected for service call only as cx wants to buy a new unit. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/05/2022

"cust states unit still dripping, but not until time has passed after dispensing. saw water drops in drip tray under dispenser. reordering valve, also ordering seperator and fitting.; ordrng 1 W11546685 (valve) and 1 W11423787 (seperator) and 1 W11163765 (fitting)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GP0

Near New Market, MD 21774

Brian R.

Job Details: 07/05/2022

cx complaint is rail on right came apart and rack was falling and pieces are broke and rack was showiung rust spots. new rack was sent and he threw out old rach with adjuster things on it. per s code rail part and labor to do job and rack covered and cx will pay for other parts. gave cx quote for today as hes calling in about unit.; ordrng 1 W11259786 (Right Rail) and 1 WPW10588164 (Adjuster Housing 7.67) and 1 WPW10588165 (Adjuster 48.59) and 2 WPW10250160 (Clip 42.27)s and 2 WPW10546503 (Rack Adjuster 29.53)s and 2 WPW10195839 (Rack Adjuster 36.04)s and 2 WPW10195840 (Clip 33.01)s and 2 WPW10250162 (Cover 4.85)s and 1 WPW10340542 (Spray Arm Manifold 80.82) and 1 WPW10448645 (Spray Arm 42.29)

We serviced a

IKEA RANGE

Model IEL730CS2

Near Fairfax, VA 22031

Christian C.

Job Details: 07/05/2022

Cx complaint front right burner does not turn off at any dial. Unable to replicate issue. Called safety. SR#7733965894. Ordering switches for both front burners. W10857622-none in stock at both upper marlboro and whirlpool. Cx paid in full. Unit has 5 year manufacture warranty through Ikea.; ordrng 1 W11162115 (RF burner switch) and 1 W10857622 (LF burner switch) and 1 W11116868 (knob)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS

Near Fairfax, VA 22030

Richard B.

Job Details: 07/05/2022

"CX complant. Got a notification about a issue. Inspected unit and found unit needs heater installed due to brass grommetts, Installed new upgraded heater assembly and tested unit , No leaks , good wash pressure good drain , good heat. Job completed, RB"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 07/05/2022

Cx doesn't have a second dishwasher

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW04

Near Selbyville, DE 19975

Taylor F.

Job Details: 07/05/2022

Cx complaint is unit not cooling. Tested inspected and verified complaint. Replaced the control and start device from previous diagnosis. Tested unit and compressor/fans still did not come on. Found thermostat to be defective and reading OL. Called parts spoecalist and rescheduled for 7/11/22 to return with the thermostat.; saved tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mechanicsville, VA 23111

Gill G.

Job Details: 07/05/2022

verified cx complaint of unit cooktop light not working. found failed bulb. replaced bulb. tested. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Ocean City, MD 21842

Taylor F.

Job Details: 07/05/2022

"Cx complaint is unit making a scraping noise. Tested inspected and verifed complaint. Found the noise coming from inside the dryer, and got worse when wet clothes were added. Noise seems to change when pushing/pulling on the outlet vent but its hard to tell. Called off and rescheduled a 2 tech to pull unit down and properly diagnosis/repair. Returning with supports and idler. Rescheduled for 7/8/22.; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Charlotte Hall, MD 20622

Shawn D.

Job Details: 07/05/2022

replaced control and preheated to 350 and unit reached it with no issues. unit is good

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Middle River, MD 21220

Milton J.

Job Details: 07/05/2022

"Cx complaint unit not draining. Checked for errors and a F6E1(No Communication From The HMI), F8E3(Overflow) and a F9E1(Long Drain) codes stored. Unit in middle of finished basement away from water supply and drain. Unit in laundry room on use. Checked pump screen and free from any obstructions. Felt hoses when leaned back and no obstructions in hoses felt. Ordering new Drain Pump, Pressure Switch, Control and Consol to ensure repair on return. **Told CX that we will need to move unit to spot of house unit on return to thoroughly test after repair on return!** -MJrob; ordrng 1 W11458345 (Drain Pump) and 1 W11316246 (Pressure Switch) and 1 W11319991 (Console) and 1 W11322905 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake, VA 23320

Austin D.

Job Details: 07/05/2022

"cx complaint the unit is not level and making a terrible noise. checked tghe unit and found a damaged right wheel. the wheel pin has broken out of place. therefore, the wheel needs to be replaced to level and remove the abnormal noise the unit is making. part on order.; ordrng 1 WPW10304659 (wheel right) and 1 WP2179826 (pin)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/05/2022

came out and replaced parts and checked door with cx and she said nume better and good as new. unit checks. job complete.

We serviced a

JENNAIR OVEN

Model JJW3830WP00

Near Chesterfield, VA 23838

John P.

Job Details: 07/05/2022

"CX complaint unit will not come back on after a power flicker or outage, and CX has to power cycle unit several times before unit will reboot. Called techline talked to Austin stated that any of the boards could create issue and with it working hard to say which one is causing it.Austin SR#7734026481Power went out, found UI getting 14vdc and UI not coming on verified with Curt at techline UI is NLA."

We serviced a

WHIRLPOOL OVEN

Model WEC310S0FW3

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/05/2022

"cx complaint is oven does not work as it should but all burners heat well. says ovens oven heats to a point and shuts down or stops. tested all burners and they heat well. cx said she knows unit is O-O-W. found F2E1 code for shorted key pad. tested bake and broil. broil element did not get hot on broil. bake did not check either. , checked power and had 120 n 120 and 240 across. checked term block to find red blown off. fixed and secured wire and tested unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Richmond, VA 23223

Gill G.

Job Details: 07/05/2022

replaced triple valve. cycled freezer ice maker. checked for leaks. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Hume, VA 22639

Daniel J.

Job Details: 07/05/2022

installed control thermistor and evap harness per notes moved over the drain heater over top and in drain

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Edenton, NC 27932

Austin D.

Job Details: 07/05/2022

"came out to replace the gearfcase. disassembled the unit as needed. repalced all parts and put the unit back together. calibrated, tested tghe unit. unit is running as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Edenton, NC 27932

Austin D.

Job Details: 07/05/2022

"came out to replace the gearfcase. disassembled the unit as needed. repalced all parts and put the unit back together. calibrated, tested tghe unit. unit is running as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Bear, DE 19701

Alexander W.

Job Details: 07/05/2022

Cx stated unit smells like a fish tank inspected tested but cant verify cx complaint checked drip tray no signs of standing water or anything in the tray itself checked water coming out of dispenser and no funny smell coming that either checked over unit with no smells. Unit is working as designed job is complete. Cx paid in full by check.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Fort Washington, MD 20744

Robert A.

Job Details: 07/05/2022

Cx complaint that the unit is not sealing well and the doors are uneven. I inspected the unit and confirmed the complaint. I found the unit rocks side to side. I leveled the feet to let it sit steady which also even the doors. I used a heat gun to help the gasket mold to the cabinet better. The unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Middle River, MD 21220

Milton J.

Job Details: 07/05/2022

"CX complaint rack not staying up. Installed new Right Side Adjuster, Adjuster Covers and Adjuster Handles. Tested. Unit is now functioning properly. -MJrob"

We serviced a

WHIRLPOOL ICE MAKER

Model WRF555SDFZ11

Near Abingdon, MD 21009

Neil H.

Job Details: 07/05/2022

CX COMPLAINT UNIT NOT DISPENSING WATER REMOVED BACK COVER OF RC AND REMOVED THE TUBE AND DISPENSED WATER FLOWED SO I RAN WATER THROUGH THE TUBE AND THEN REINSTALLED UNIT DISPENSING NOW.

We serviced a

JENNAIR OVEN

Model JMW2427DS03

Near Reston, VA 20190

Carl R.

Job Details: 07/05/2022

"AIG-MW error code F1E6. Inspected unit, checked that the lights turn on and off when door is open and closed. Lights work properly. Checked power at p1 3 and 4, 121vac. Reordering mag and inverter. ; ordrng 1 W10217711 (Inverter) and 1 W11346197 (Mag)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Bel Air, MD 21015

Neil H.

Job Details: 07/05/2022

CX COMPLAINT UNIT MAKING LOUD NOISE AND BANGING REPLACED THE BROKEN DRUM AND RELATED PARTS UNIT TESTED GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Westminster, MD 21157

Marc M.

Job Details: 07/05/2022

installed parts and tested unit. ran test 57 and force cycled the icemaker finishing with an 01 designation. ran also test 45 which succesfully filled and tes 36 which did run the fan. unit now checks good.

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Abingdon, MD 21009

Neil H.

Job Details: 07/05/2022

COMPLAINT THE DOOR DROPPING FOUND SPRING CAME OFF ON RIGHT SIDE PUT BACK ON AND INSTALLED THE SLEEVES ORDERING CONTROL CX SAID STILL NOT DRYING BUT CX MENTIONED THIS TIME DISHWASHER DOESN'T ALWAYS COMPLETE CYCLE WHICH WOULD CAUSE UNIT FREEZING AND NOT EVEN GETTING TO THE DRYING CYCLE.; ordrng 1 W10906422 (Whirlpool Dishwasher Electronic Control Board) and 1 W10854044 ( Button Tree)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Lebanon, PA 17042

Justin L.

Job Details: 07/05/2022

Cx complaint unit not draining. Was able to access unit and found obstruction in drain hose. Was able to clear and test unit now operates as designed no further work needed.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Manakin-Sabot, VA 23103

Jerod R.

Job Details: 07/05/2022

"unit is fully functional on arrival , cx stated they seen no reason to change out parts since unit is fully functional and has been since last visit"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Fallston, MD 21047

Neil H.

Job Details: 07/05/2022

"CX COMPLAINT THE UNIT LEAKING UNDER THE DOOR LOWER GASKET SEAL CALCIUM EATING THROUGH AND ALLOWING WATER UNDER AND THEN OVER THE LOWER PART OF THE TUB 621.84120 COLLECTED.; ordrng 1 W11035418 (DOOR-INNER) and 1 W10909089 (lower seal,bottom) and 4 WP8281217 (screw)s"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 07/05/2022

Per previous diag I was able to access and replace the timer. I then attempted to test the unit and found that it was not starting. I put the old timer back in and the unit started as intended. I am reordering the timer. I was able to schedule the retrun visit for Thursday 7/7 AM preference.; ordrng 1 WPW10185982 (Timer)

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Lucama, NC 27851

Ronnie B.

Job Details: 07/05/2022

cx complaint of long dry times. cx stated just moved into this home and havent used unit here yet. At previous home would take up to 5 cycles to dry. tested unit and verified heater function and airflow is good at this location. Heater is cycling on and off as it should. Advised cx to clean vents once per year.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Elizabethtown, PA 17022

Justin L.

Job Details: 07/05/2022

No one over the age of 18 was at the residence. Contacted the office who attempted to call cx but no answer. Left thank you card and they will need to call back in to reschedule.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Severn, MD 21144

Andrew H.

Job Details: 07/05/2022

"Customer complaint is a unit is not cooling. Inspected unit and I found that the compressor is locked up.i replaced the compressor, drier and coupler from v/s. I pulled unit into a 30-in vacuum and filled to 4.25oz. Unit is now working properly ; used 1 WPW10507886 (Compressor), and 1 W11506635 (Coupler) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ12

Near Bridgeville, DE 19933

Andrew W.

Job Details: 07/05/2022

Cx complaint was unit freezer light was out and chime for open door was going off. inspected and could not verify complaint. cx stated that the issue had gone away on its own. physically tested door switches to make sure they were not stuck and tested them in diag mode and they read correctly during the test. freezer light was on. unit is working as designed. job complete

We serviced a

WHIRLPOOL COOKTOP

Model JGD3430GS00

Near Boonsboro, MD 21713

Danny R.

Job Details: 07/05/2022

cx isnt here her sister is here but doesnt have pop . said unit is 2 weeks old and i reschg apt for monday whencx will be here with pop to install bezel other wise they will have to pay; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Alexandria, VA 22302

Eric W.

Job Details: 07/05/2022

cx complant of the dryer not spining inspected unit found the motor for the dryer just humms removed the belt and the motor is very hard to move checked the blower wheel it is not hitting anything and nouthing stuck in it need new motor and blower wheel just in case it breaks trying to get it off unit is removed from the closet by maitance; ordrng 1 W11094983 (motor) and 1 WPW10349492 (blower wheel)

We serviced a

WHIRLPOOL MICROWAVE

Model WOCA7EC0HN00

Near Waldorf, MD 20601

Robert A.

Job Details: 07/05/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed. I found multiple error codes: f6e0 f1e4 f1e6 f4e4 f4e2 f4e1. I cleared the codes and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Cobb Island, MD 20625

Shawn D.

Job Details: 07/05/2022

cx complaint unit is no longer cooling and was making a clicking noise all the time so unplugged unit. inspected unit then plugged it in and compressor wont run i have a click. removed starter to find it shorted snapped pic so put a new one on and compressor only buzzes.ohms out compressor and is 11.1 then 5.5 and 5.6 on otherside called techline documented issue spoke to andrian sr#7734027933 recomende ordering evaporator also incase leak when system is open. ordering s..s parts for return needs to be 3 count job but maybe 4 count due to the drive to get here.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504433 (coupler) and 1 W11504447 (coupler) and 1 W10913906 (coupler) and 1 W11546692 (evaporator) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 nitrogen (nitrogen) and 1 s.stech (s.s. tech) and 1 4countjob (4 count job)

We serviced a

MAYTAG DRYER

Model MED8835DW

Near Littlestown, PA 17340

Bernard M.

Job Details: 07/05/2022

Cx complaint unit would make noise. Cx placed several pieces of laundry in unit and ran normal cycle. Whukle spinning noticed thumping sound that would get louder the longer it ran. Inspected inside unit and found the belt not connected to the pulley. The thumping came from pulley bouncing up and down. Placed belt back on pulley and motor and spun manually to ensure it would stay on. Ran normal cycle with clothes and the noise is no longer there. Unit checks good

We serviced a

JENNAIR RANGE

Model JGD3430BS00

Near Dunn Loring, VA 22027

Christian C.

Job Details: 07/05/2022

Went to install parts. Unable to remove manifold from gas regulator. Quoted cx for gas regulator and they will discuss with husband if they want to go through with repair. If they call back order W11087445- gas regulator.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Williamsburg, VA 23185

Justin W.

Job Details: 07/05/2022

cx complaint oily spots on clothes. checked unit to find f8e1 error code. found cold water connector loose causing unit not to wash properly. reseated and tested unit working as designed

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBS1

Near Baltimore, MD 21212

Shane M.

Job Details: 07/05/2022

"cx complaint the upper rails falling apart. found rails broken, this caused left adjuster to break.lower rack wheels are all broken, dragging on sump spray arm. Scode 2296667 covers P/L collected svc by check #261; ordrng 1 WPW10546503 (upper adjuster) and 1 W11259786 (rail) and 1 W11259785 (rail) and 4 W10195416V (lower rack wheels)s"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near York, PA 17402

Drew B.

Job Details: 07/05/2022

cx complaint that unit is not going through cycles and has appear to be a lid locking issue. i foudn the code f5e1 whn arrived was able to luckly run calibration and test 51 auto test to see other componets operate which all do and appears rto be intermittingly not engaging the lock will need the lid lock for return repair call when in and approved to return for service.; ordrng 1 W10810403 (lid latch 14@tribles)

We serviced a

MAYTAG DRYER

Model MEDX655DW0

Near Accokeek, MD 20607

Robert A.

Job Details: 07/05/2022

Cx complaint that the unit is making loud during cycles. I inspected the unit and confirmed the complaint. I found a zipper stuck in the drum seal causing the noise. The rollers and idler are very worn out and need to be replaced as well. I'm ordering the parts for the return visit.; ordrng 2 WPW10314173 (drum roller)s and 1 WP691366 (idler pulley)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Parkville, MD 21234

Shane M.

Job Details: 07/05/2022

defrosted unit. replaced harness. unit working properly

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Alexandria, VA 22306

David J.

Job Details: 07/05/2022

F8E4 overfill/ float switch F9E2 draining problem Cx complaint error code f8e3 kept popping up and would not let her wash dishes. Inspected unit and checked for error codes. F8E3 was not stored but did find other two above. Cleared error codes and ran diagnostic cycle. Check for error codes after cycle and nothing came back. Did find suds but added no soap. Cleared the suds out and drained. Found zero error codes after 10 minutes. Checked the float switch for food or trash. Inspected float switch in pan and no standing water or wet insulation. From what I can see everything is running as intended. No parts are needed at this time. If problem re occurs I would suggest a control board.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Ocean View, DE 19970

Michael E.

Job Details: 07/05/2022

"CX complaint: finish is getting cloudy. Inspected and verified complaint. Unit is beyond the 30 days for appearance issues. CX told me she had called this into the place she bought unit in the first 30n days but there is no documentation present to show this. I advised CX to contact WP to request a concession. I left customer service number on TY card for CX. I did document the finish issue in pics. If approved by WP, order FC door LW11258473 and RC door LW11258450 and ship directly to CX.; ordrng 1 LW11258450 (dor-fip) and 1 LW11258473 (FC door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Edgewood, MD 21040

Neil H.

Job Details: 07/05/2022

CX COMPLAINT THE UNIT FREEZING FOOD IN THE RC FREEZING THE DIFFUSER LOUD AND OPEN AND CLOSING IT WOULD START MAKING LOUD NOISE AND WHEN UNIT WAS NOT RUNNING THE DAMPER STILL MOVING LIKE MOTOR STUCK; ordrng 1 W11164593 (diffuser) and 1 W10316760 (thermistor)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Randallstown, MD 21133

Dustin F.

Job Details: 07/05/2022

"CX complaint: Unit Not washingInspected unit, found broken hook on acuator, replaced with PRE IDed part. Rand recalibration, then test cycle, During manual test cycle discovered cold water inlet valve is unresponsive. While calling for it, i checked voltage and had between 119-121 going to the valve from the board. ORdering 1 Inlet Valve Assembly W11127357. CX is going to use hot water cycles in the meantime.; ordrng 1 W11127357 (Inlet Valve Assembly)"

We serviced a

JENN-AIR REFRIGERATOR

Model JUD24FCERS00

Near Ocean City, MD 21842

Taylor F.

Job Details: 07/05/2022

Cx complaint is hi temp alarm going off. Tested inspected and verifed complaint. Found the RC set at 38 and was 38.2 degress. Found the FC set at 0 and was 1 degree. Found that right next to the hi temp alarm there is a button to 'reset temp alarm' and below it it says 'hold 3 seconds'. Reset temp alarm and unit is working as designed. Relayed information to owner. Job is complete.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HB07

Near Hanover, MD 21076

Andrew H.

Job Details: 07/05/2022

"Customers complaint is the inside of the unit store classic is not secured to the door and open close door button not responding. I found the open closed door working intermittently due to a failed key on the user interface. I inspected door found the inside of the door is coming apart and is not secured to the outer housing of the door. I found the unit will need new door, name badge and user interface. Ordering parts rescheduled for 7/12; ordrng 1 W11206159 (Door) and 1 W11178521 (Badge) and 1 W11206155 (Ui)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Accokeek, MD 20607

Robert A.

Job Details: 07/05/2022

"Cx complaint that the unit is flashing a 'check vent' error code. I inspected the unit to confirm the complaint. I found that the unit is tumbling and heating, but has poor airflow. The unit needs it's duct cleaned. The message is a reminder not an error message. The unit is working as designed, I recommended cleaning the duct."

We serviced a

KITCHENAID OVEN

Model KODC304ESS01

Near Laurel, MD 20723

Robert L.

Job Details: 07/05/2022

"cx complaint not holding temps , some itmes takes twice as long to cook, found no errors, ran full 1 hour cycling test to temp, cycled 3 times average temp was 376 when set at 350, called tech line, they said cx must preheat for 30-40 minutes no rush food in when beeps, cx heard convo with tech line, cx to perform biscuit test per tech line, cx also will contact customer care"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS10

Near La Plata, MD 20646

Shawn D.

Job Details: 07/05/2022

cx complaint unit shows open close door when door is closed and said sometimes you open the door and the light will not come on. inspected unit and unit is working fine at this time but cx gave me some good info and has to be a door switch issue. took unit apart and checked door switches and top right switch looks like its seperating. ave cx quote for interlock kit and she agreed. replaced interlocks upper and lower and unit is still working. collected payment unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Fort Washington, MD 20744

Shane B.

Job Details: 07/05/2022

cx complaint is the unit freezing food in the fridge sections. when i arrived unit was set to 37/0. prob shows 31 on top shelf of fridge. cx has multiple frozen bottles of water on small shelf right beside the ice box. i advised her not to block that vent as thats right where the cold air is blowing into the unit. i moved items away from air vent. verified the baffle is opening and closing. my prob shows bottom shelves at 31 degrees as well and i found frozen veggies in lower bin. adjusted fridge temp up 2 degrees. ordering thermistor and UI for return visit to be installed with new door thats already been ordered.; ordrng 1 W10316760 (thermistor) and 1 W11542754 (user interface)

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Dumfries, VA 22026

Robert W.

Job Details: 07/05/2022

"CX states the unit is under extended warranty did see anything in service bench or in ticket, Advise cx to contact warranty company to have ticket dispatched properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Baltimore, MD 21215

Keith H.

Job Details: 07/05/2022

ccx complaint is no cool in both compartments inspected unti found compressor adn fans running but unit is warm inside no forst on either evap also as a result of the ice in bin melting the ui on panrty door is shorted will need multiple parts ss tech needed 3 count job; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11575003 (3 way) and 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Georgetown, DE 19947

Andrew W.

Job Details: 07/05/2022

Cx complaint is filter stuck in filter housing. inspected and verified complaint. found new filter was slightly off alignment and was stuck. removed filter and properly aligned and filter went in and housing closed as designed. tested opening and closing the filter door 15-20 times to make sure it would not get stuck again. Also walked cx through how to reset filter on ui. unit is working as designed. job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Winchester, VA 22602

Ezra M.

Job Details: 07/05/2022

"strike failed, replaced strike, tested, working properly; ordrng 1 W11457841 (strike), used 1 W11457841 (strike) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, MD 21229

Shane M.

Job Details: 07/05/2022

another damage tub. sdpics. reordering another tub. bring back ALL PARTS. 2nd tech needed.; ordrng 1 w10371566 (tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newark, DE 19702

Alexander W.

Job Details: 07/05/2022

Cx stated unit not making ice inspected tested and verified cx complaint found Ice maker unresponsive will not cycle or find home position installed new ice maker from pre-id parts tested unit ice maker cycled and filled with water unit is working as designed job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBB01

Near Elkton, MD 21921

Alexander W.

Job Details: 07/05/2022

Cx canceled at door said I was just some ice on door switch

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Washington, DC 20017

Samuel R.

Job Details: 07/05/2022

replaced parts orderd.tested unit and unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Elkton, MD 21921

Alexander W.

Job Details: 07/05/2022

Cx stated unit is not cooling properly inspected tested and verified cx complaint found unit is cooling then not cooling and temps are drastic. Tested thermistors on diffuser and both thermistor tested good. Found control defective ordering control and defrost thermistor just in case. Cannot reached at this time due to SO part. ; ordrng 1 W11566851 (Control) and 1 WPW10384183 (Thermistor)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Hampton, VA 23669

Carl A.

Job Details: 07/05/2022

cx complaint of unit not working checkewdu nit to find that the belt is broken due to pulley on motro had failed ordering parts needed for repairs; ordrng 1 W11239857 (Drive Belt) and 1 W11497303 ( MOTOR-DRVE)

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Wilmington Manor, DE 19720

Frederick R.

Job Details: 07/05/2022

CX complaint is F9E1. I was unable to diagnose this unit because it is a stacked washer and dryer and in a very tight space. Need 2nd tech. CX is aware of additional charge. Please reschedule. SPoke to CE and included pics; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Haymarket, VA 20169

Demonte S.

Job Details: 07/05/2022

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Freezer Evaporator. Found that the Evaporator I frosted Over because the right Harness isn't plugged into the Heater Harness. Removed all Frost. Checked the Voltage to the Heater. I'm getting 114.3 Volts. Heater Element ohmed out to be 35.6 Ohms. Ran Service Test 6 - Bi Metal / Heater Element Test. Heater is getting hot. Unit is starting to Cool. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Wilmington, DE 19803

Frederick R.

Job Details: 07/05/2022

CX complaint is dispenser not opening. Inspected/tested and verified complaint. Pulled FaE1 error code for power issue with dispenser. Voltage to control got 120vac. Power not getting to dispenser. Replaced control and dispenser from pre-id. Retested unit and all functions are now working properly. Job is completeCX email address is tpls3903@comcast.net

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC2

Near Winchester, VA 22602

Ezra M.

Job Details: 07/05/2022

"installed parts, ran test cycle, working normally"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Lincoln, DE 19960

Andrew W.

Job Details: 07/05/2022

Cx complaint is not cooling in fridge. inspected and verified complaint. unit was over packed in the freezer and had frost build up from door not closing fully. air vent from freezer to fridge was blocked with ice. removed ice blockage and had cold air flow from freezer. unit is working as designed. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Williamsburg, VA 23188

Justin W.

Job Details: 07/05/2022

cx complaint no cool. checked unit to find temps at 41rc and -3.5 fc. verified ice is being made and no visible defrost issue. answered all questions asked by cx to best of ability. unit is working as designed

We serviced a

WHIRLPOOL WASHER

Model WFW9400VE01

Near Richmond, VA 23223

Gill G.

Job Details: 07/05/2022

cx declined service at the door. she said she had cancelled appointment. no service provided.

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Chesapeake, VA 23322

Austin D.

Job Details: 07/05/2022

" 4392065 dryer repair kit 47.83W10894766 timer 193.80WP3387134 thermostat 16.73cx complaint the unit is not heating properly. checked the unit and found that the timer was not always sending voltage to the element. unit will need a new timer, thermostat, and also a dryer repair kit. quoted cx and cx unsure at this time. advised cx that the quote stays open for thirty dayas. cx agreed."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS0

Near Brooklyn Park, MD 21225

Dustin F.

Job Details: 07/05/2022

"CX complaint: oven not preheatingMAde CX aware of Out of Warranty fees prior to looking at unit. She was extreamly concerned of the amount.Upon Inspection, Found unit not opening Gas valve during Oven/preheat process. GLow Igniter glows red but gas valve doesnt open. Pulled amp draw on Igniter, got .8 AMPS. causing Gas igniter to NOT open gas valve. Went over pricing of replacing igniter, CX not happy with pricing, wants to replace unit instead. Charged CX $120.00 service fee via Credit Card."

We serviced a

IKEA DISHWASHER

Model IUD8555DX3

Near Washington, DC 20036

Mitchell H.

Job Details: 07/05/2022

cx complaint units leaking out of door. installed new tub gasket as old one was torn. installed control and tested. unit is now working as desinged.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Dumfries, VA 22026

Robert W.

Job Details: 07/05/2022

Inspected new tub and found dent at seam and also where inlet water comes in the tub is dented. Reordering tub; ordrng 1 W11409866 (TUB)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Williamsburg, VA 23188

Justin W.

Job Details: 07/05/2022

"cx complaint no cool. used watt meter and put in test 39 found compressor using 31 watts and sounding bad. verified no frost pattern. called and spoke to lr and advised me on parts to order. ordering compressor kit, condenser, and evap.; ordrng 1 W11336586 (orion board) and 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 W11291123 (rc evap) and 1 W11548259 (condenser) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Wilmington, DE 19803

Frederick R.

Job Details: 07/05/2022

"CX complaint is noise in WM. Inspected unit and could not verify that complaint, however I tried to run a test cycle and because the lid lock was caked with detergent residue it would not allow unit to advance into any cycle. Itrie to clean it and it did not help. Ordering lid lock(in stock at tribles 100+) Quotes CX price for repair of $368.12. She paid $258.12 by CC and owes $100 upon completion of jobRescheduled for 7/18/22 PM only; ordrng 1 W11307244 (latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Charles Town, WV 25414

Ezra M.

Job Details: 07/05/2022

"rc no cool, fc cold. evap frozen overnat top. ordering evap harness and control; ordrng 1 WPW10487766 (harns-wire) and 1 W11035836 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Richmond, VA 23236

Joseph D.

Job Details: 07/05/2022

"unit with failed button on bin, cannot remove bin easily. must replace please.; ordrng 1 W11185686 (bin)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS02

Near Fairfax, VA 22030

Richard B.

Job Details: 07/05/2022

"CX complant. Console is not responsive, Inspeted unit and found F6E4 error code for mismatched acu ui After cyclinng breaker error remained off and unit is working correctly. If CX calls back unit will need ACU and UI assemblys . Quoted CX price , CX paid 120 service call , RB; ordrng 1 W11261167 (ACU 265.44) and 1 W11297728 (ui 461.50)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Elkton, MD 21921

Alexander W.

Job Details: 07/05/2022

"Cx stated unit not spinning. Inspected tested and verified cx complaint. Found F7E1 and F7E3 error codes inspected unit found actuator and gearcase are defective. Ordering gear case actuator and splutch cannot reached at this time due to SO parts.; ordrng 1 W10721967 (Splutch) and 1 W11481722 (Actuator), used 1 W11449840 (Gearcase) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newport News, VA 23607

Carl A.

Job Details: 07/05/2022

"cx complaint of unit dripping water after getting water out of dipencer,confrimed it was only 3 dripps after dispencing water called techline spoke with Austin SR#7734036131, made sure all connectors and tubes are tight tested unit works as designed"

We serviced a

KITCHENAID RANGE

Model KDRS467VSS04

Near Chestertown, MD 21620

Alexander W.

Job Details: 07/05/2022

"Cx stated F8E0 error code inspected tested and verified cx complaint installed part per previous diag tested unit, unit is working as designed job is complete. Cx paid in full by check."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Rockville, MD 20852

Roberto I.

Job Details: 07/05/2022

"CX complaint temperature too warm.Inspected unit, found frost buil up on evaporator and cover. Removed cover and defrosted evaporator. Heater ok. Unable to test sensor in icy water since ice was not available. Replaced defrost thermistor using v/s part, control board and evap harness using pre id part. Unit good to go; ordrng 1 WPW10384183 (thermistor (RI van stock)), used 1 wpw10384183 (thermistor) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Lucama, NC 27851

Ronnie B.

Job Details: 07/05/2022

"cx complaint of burnt wires on back of unit. checked unit and found thermal event at L1 on therminal block. quoted cx 110 labor, 21.93 terminal block 6.05 for bare wire adapter set. cx declined repair. called safety to document s/r 7734007781."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Williamsburg, VA 23188

Justin W.

Job Details: 07/05/2022

replaced sump leveled unit back and advised cx againt prewashing dishes. advised cx to scrape solids and load dishes as is to prevent over sudsing cx agreed. tested unit is working as designed

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near Wilmington, DE 19802

Frederick R.

Job Details: 07/05/2022

CX complaint is FC leaking water into RC. Inspected unit and verified complaint. During inspection I found a 1/4in screw wedged into the top of the drain at the drip pan restriction drainage when unit defrosts and the ice was building up and dripping into passagegoing to RC. Also leveled fridge for CX. Unit is now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Clinton, MD 20735

Shane B.

Job Details: 07/05/2022

"cx complaint is the unit not draining. no saved codes, ran service cycle. unit completed cycle with no issues. everything is the same as the last few visits. drain pump is in spec, drain line is not clogged. ordering control board. quoted cx for repair. they once again paid the service call and said they will call back if issue returns again.; ordrng 1 W10854215 (cntrl-elec)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Salisbury, MD 21804

Michael E.

Job Details: 07/05/2022

"CX complaint: nom heat. Tested and verified complaint. Element at 10 olms, Thermoststs passed except the operating thermostat did not have continuity. Ordering operating thermostat WP8318268. Rescheduled for 7/12 am.; ordrng 1 WP8318268 (thermostat)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 07/05/2022

installed both ordered parts and restored power. ran a service cycle and quick wash. valves have good flow. unit completed quick wash with no issues. working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/05/2022

"cx complaint the unit is leaking from the dispenser. checked the unit and found that the seperator door is leaking air. this is casuing the moisture to form on the door and then drip down. therefore, ordering a new seperator to resovle the issue. will return on friday.; ordrng 1 W11423784 (seperator)"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW1

Near Hampton, VA 23666

Carl A.

Job Details: 07/05/2022

"cx complaint of unit not working checkedu nit to find the following error codes F7E1, checkedu nit to find that the screw that hold the splutch on backed itself off the shaft,tighen screw back on to shaft tested and calibrated unit works as desigbned"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Millsboro, DE 19966

Taylor F.

Job Details: 07/05/2022

Cx complaint is unit not turning on. Tested inspected and could not verify complaint. Found the unit working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Newport News, VA 23607

Carl A.

Job Details: 07/05/2022

cx cancelled at door

We serviced a

WHIRLPOOL FREEZER

Model KRMF706EBS01

Near Manassas, VA 20110

Richard B.

Job Details: 07/05/2022

"CX complant, Fridge not working right , Prior diagnosis found unit needs main board as well as pantry UI , After installing both boards , found unit also needs pantry drawer front ,due to connections also being corroded and not making good contact. Further work needed, RB; ordrng 1 W10815668 (PANTRY DRAWER ui 397.44)"

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Alexandria, VA 22315

David J.

Job Details: 07/05/2022

Cx complaint unit squeaks. Inspected unit and found once unit heats up it starts making a very loud squeal. Going to order all moving parts that could be worn since we will be in it already. Cx paid 120.00 for service call and will be calling it within 30 days from today to schedule appointment and pay for parts and labor. ; ordrng 2 Wpw10314173 (Roller wheel)s and 1 661570v (Dryer belt) and 1 279640 (Idler pulley) and 1 W10837240 (Idler pulley w/ arm)

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