We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Arlington, VA 22207
David J.
Job Details: 02/20/2023
"Cx complaint unit wont power on. Arrived today and inspected. Had 120vac at wall. And nothing at control. Disconnected power and removed control. Replaced with new control. Removed old ui and replaced with new. Plugged up power and still nothing going to UI. Called Techline SR number above. Speaking with them its possible to have bad parts but also possible to have a bad part thats ran off of DC voltage. Possible pressure switch, light, fan motor, dispenser. Ordering new control and UI and will test again once parts arrive. Ordering extra parts just in case so job is complete next visit. ; ordrng 1 W11583890 (Control) and 1 W11316252 (Upper harness) and 1 W11591400 (Console white) and 1 W11316246 (Pressure switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Owings Mills, MD 21117
Shane M.
Job Details: 02/20/2023
cx complaint the panel is peeling. can confirmed. replaced panel.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Virginia Beach, VA 23462
Branden R.
Job Details: 02/20/2023
"came out to replace parts on unit , disasembled and replaced all parts needed , found ice maker in freezer has splinterd allowing water to drinp out of ice maker and cause ice bin to fill with water , ordering new ice maker and valve just in case; ordrng 1 W11482025 (inlet valve) and 1 W11578780 (icemaker)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Aldie, VA 20105
Daniel J.
Job Details: 02/20/2023
per notes replaced left rear ignitor tested now lighting as normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS03
Near Vienna, VA 22180
Jason A.
Job Details: 02/20/2023
CX complaint FRIDGE no cool. Found compressor is running but warm temps. Opened evap & found leak at joint on evap. See SDpics. Unplugged power & signal connectors to inverter so compressor doesnt run. 3CountSealSystem. 2TECH. SEALED SYST PARTS COVERED UNTIL 2024 > JJ; ordrng 1 LOOK (LOOK) and 1 3CountSealSystem.2TECH (3CountSealSystem. 2TECH) and 1 WPW10427993 (evaporator) and 1 W10841139 (compressor) and 1 W10913906 (coupler) and 1 W10143759 (UV DRIER)
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC
Near North Myrtle Beach, SC 29582
Paul F.
Job Details: 02/20/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL RANGE
Model JGD3536BW00
Near Arlington, VA 22207
David J.
Job Details: 02/20/2023
"Cx complaint unit knob does not turn. Arrived today and inspected unit and found valve to be seized. To fix issue we will need to removed all burner heads. Inspected all burner heads and found all screws are rusted and unable to be removed without drilling out. Unit will need new burner heads and screws. Ordering new burner heads and screws for return visit as well as manifold. Cx paid in full and will schedule once all parts arrive. ; ordrng 1 74007734 (LR burner head) and 2 74007735 (LF, CR Burner heads)s and 2 74007736 (RR, CF Burner head)s and 10 WP90767 (Screw For Burner Head)s and 1 W10467732 (Manifold)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS3
Near Washington, DC 20037
Samuel R.
Job Details: 02/20/2023
cx complaint unit is not closing properly.inspected unit and could confirm cx complaint.foiund intyerlock to be lined out of place.realigned interlocks and tested unit.now closing good and smooth.unit is now working properly
We serviced a
WHIRLPOOL DRYER
Model Med8200fw1
Near Beaverdam, VA 23015
Thomas B.
Job Details: 02/20/2023
Cx complaint unit is not working properly inspected unit found thermal fuse blown removed and replaced tested for proper use unit now functions Normally ; ordrng 1 W10909685 (fuse-thrml) and 1 W10909685 (Thermal fuse van stock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Little River, SC 29566
Paul F.
Job Details: 02/20/2023
Installed new maker. All check ok.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HV07
Near Ocean Pines, MD 21811
Michael E.
Job Details: 02/20/2023
"CX complaint: F4E$ error code. In diagnostic the moisture sensor reading is incorrect. Also, control lost time from going into diagnostic. I had to reset the time. On return visit, replaced both parts. Ordering humidity sensor and control. Cannot reschedule due to SO part. CX would prefer ME for return visit if possible.; ordrng 1 W11590866 (humidity sensor) and 1 W11342846 (ACU)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Taneytown, MD 21787
Ricardo S.
Job Details: 02/20/2023
"Wrong ice maker, but the cx has the Refrigerator ice maker .. she receive the part directly for whirlpool.. replaced i/m i ran test#57, 58 and 59 and works great"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Arlington, VA 22207
David J.
Job Details: 02/20/2023
No answer at door called Cx and they stated they will not be Available until Wednesday. Spoke with office and they are rescheduling. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Richmond, VA 23235
Chris B.
Job Details: 02/20/2023
replaced control ui and vent tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model GHW9400PW0
Near York, PA 17404
Bernard M.
Job Details: 02/20/2023
"Cx complaint the door doesn't close properly and unit shakes. Ran drain spin cycle and found the basket assembly shakes during high speed spin. Removed bottom access panel and found front right absorber not secured to tub, resecured absorber. Inspected door and found hinge coroded and moving up and down. Found hinge to be no longer available. Warranty company will contact cx if hinger can't be found; ordrng 1 8181843 (hinge)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17111
Drew B.
Job Details: 02/20/2023
"cx complaint that unit is intermittingly draining. at times it wont when arrived i checked for codes found none stored and when checking the drain hose install no issues there. and when checking the harness for any lose connections since seen in past with issues. no signs of lose connections in pump connector or in harness that could be seen, able to run auto test and manual checks and recalibrated unit and is also leveled ... informed cx to attemp to run load now and see if issue arrives again . pre W11513246 if cx calls back"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Waldorf, MD 20601
Shawn D.
Job Details: 02/20/2023
"opened system and seemed full of 134a but was pretty stinky like compresor burnt out. replaced the compressor used coupler from v/s then added uv drier installed harness then vacumed unit down and filled to recomended and started cooling. unit is good; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Timonium, MD 21093
Shane M.
Job Details: 02/20/2023
cx complaint of a ripped gasket. can confirmed. left door gasket ripped. this affecting temps within RC. replaced gasket. unit working properlly.
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ0
Near Hollywood, MD 20636
Robert A.
Job Details: 02/20/2023
"I installed the ordered parts and tested the unit for the cx. The unit is not heating, I checked the components and found the element is reading OL. The other fuses are good to go. The unit needs a new element to resolve the new heating issue. I collected the payment in full by CC.; ordrng 1 WP8544771 (element 117.04)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Earlysville, VA 22936
Eric F.
Job Details: 02/20/2023
"Intalled pivot block, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Conway, SC 29526
Jason T.
Job Details: 02/20/2023
"Installed parts ordered, also used capacitor from van stock to complete the repair. Ran factory test to calibrate and verify unit operation...working as designed.; ordrng 1 W11158830 (capacitor JT VS) and 1 LOOK (LOOK), used 1 W11158830 (CAPACITOR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS
Near Chantilly, VA 20151
Demonte S.
Job Details: 02/20/2023
Installed the Deli Drawer & Harness. Tested the unit. Unit is working as Designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, VA 22401
Robert W.
Job Details: 02/20/2023
"CX cpomplaint is the unit isnt heating. Checkedc element and all thermostats and thermal fuse all is good pulled cover and found terminal block burnt up. Ordering terminal block, Block harness and nuts; ordrng 1 WP3397659 (Therminal block) and 1 279318 (Therminal block harness) and 1 279393 (Terminal nuts)"
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Rockville, MD 20852
Roberto I.
Job Details: 02/20/2023
"Cx complaint washer not working.Ran test mode, no errors. Ran a test cycle, the unit did everything right. Fill ok, agitation ok, spin ok, drain ok. Unable to replicate any issue. Ra a calibration cycle just in case"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 02/20/2023
Customers complaint is water backup into the unit when she is not using it. It is smelly water so it is coming through the check valve. Also error code for electical issue on the control. NTO parts.; ordrng 1 WPW10545278 (drain hose w/ check valve) and 1 8269144A (drain hose) and 1 W11306302 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf995fifz00
Near Chantilly, VA 20151
Demonte S.
Job Details: 02/20/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Freezer Section. I'm getting 62 Degrees with Meter. Checked the Compressor Section. Compressor is running. Drier is cool. Condenser pipe at the compressor is warm. Unit will need the Compressor =W10903341 , Condenser = W11548259 & Drier = W10843121. ( Access Valve comes in the box with the compressor.) If the cx calls back Order all three parts. Don't go without parts. Cx paid for the Service Call Only by Card."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Perry Hall, MD 21128
Emmanuel R.
Job Details: 02/20/2023
"Cs unit is not heating it just clicks and wont respond, found error code f4e1 cavity temp sensor. I tried resetting unit by turning the breaker off but unit is still unresponsive . When you hit start it relay clicks over and over again. Called techline. Replace Mw acu and cavity temp sensor not ohmming out. Customer paid in full.; ordrng 1 W11325603 (control MW acu) and 1 W11568584 (cavity temp sensor)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Timonium, MD 21093
Shane M.
Job Details: 02/20/2023
installed new sump w motor. unit working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mount Joy, PA 17552
Fred G.
Job Details: 02/20/2023
"cx complaint unit is not cooling. inspected unit and found frost building up on outside of evap cover. entered daiga and ran test 5 for defrost sensor and found it to show open. ran test 13 and found the heater is not heating. took evap cover off and defrosted evap. replaced thermistor and found heater was unplugged. plugged in. found thermistor now shows good and unit is working as designed.; ordrng 1 WPW10384183 (thermistor (FG VS)), used 1 wpw10384183 (thermistor) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near North Bethesda, MD 20852
Roberto I.
Job Details: 02/20/2023
Cx just asked me to show her how to replace the water filter. Cx instructed.ollected $120
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Mount Joy, PA 17552
Fred G.
Job Details: 02/20/2023
"cx complaint unit is not making ice. inspected unit and found ice maker will harvest but when calling for water i can hear water valve but no water is getting to ice maker. removed IM cover and found fill tube was frozen. this is the 4th time now unit needs steamed. I found the fill tube heater is faulty. unit needs FC door and water fitting, 2 tech to correct issue. was able to steam fill tube out to get cx some ice while waiting for door. advised cx door takes 8-10 weeks and ships to them. once in they will call and set up a return visit.; ordrng 1 LW11026429 (freezer door) and 1 W10271540 (fitting)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Lorton, VA 22079
Leon
Job Details: 02/20/2023
cx complaint was gasket was ripped and the unit would have to much water in disp confirmed complaint replaced gasket tested unit everything worked like it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Harrisburg, PA 17110
Cody H.
Job Details: 02/20/2023
"CX complains unit light switch is not working, found switch to have failed and needs replaced. CX tried to fix themselves, voiding warranty. Quoted CX for repair, to which CX agreed. Ordering door switch for return visit. CX paid in full.; ordrng 1 W11384469 (door switch)"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Falls Church, VA 22046
Jason A.
Job Details: 02/20/2023
CX complaint induction cook top f47 error code.verified error code replaced module.test all element heat.JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Elizabethtown, PA 17022
Fred G.
Job Details: 02/20/2023
"cx complaint dishes are not getting clean. f2e1, f5e1, f4e3. cleared codes and ran auto test. found wash motor is not coming on. removed front panel and found 122.4vac to wash motor. i also found lower and middle spray arms were clogged. unit needs sump&pump and both spray arms to correct issue. once parts are in please call cx and set up a return visit.; ordrng 1 W11087376 (pump&motor) and 1 W10837249 (spray arm lower) and 1 WPW10498900 (spray arm)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Bowie, MD 20721
Shane B.
Job Details: 02/20/2023
"cx complaint is the unit not collecting lint on the screen, having to run loads several times to get them dry. cx said the vent was cleaned a month ago. temp prob shows unit is heating, it quickly reached 200 degrees inside the drum. my air flow meter doesnt register that any air is moving at all. removd duct from rear of unit and ran air flow meter again. meter shows good air flow with duct removed. issue is in the duct. i advised cx have it cleaned again. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Chambersburg, PA 17201
Andrew S.
Job Details: 02/20/2023
"Cx complaint is that the unit is not defrosting again. Upon arrvial I found that the evap cover has frost built up on it. I entered diag mode and ran the forced deforst, test 38. I found that the unit began defrosting. I then tested the voltage to the element at the P2 connector and found 89.4 V. I also tested the FC thermistor at the P5 connector and found 7.10K Ohms. The FC temp was at 28 degrees when I tested the thermistor. I am ordering the control and FC thermistor. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11567495 (Control) and 1 W10316760 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Columbia, MD 21044
Robert L.
Job Details: 02/20/2023
"installed evap harness, heater , thermistor, control per previous, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Milton, DE 19968
Frederick R.
Job Details: 02/20/2023
CX complaint is no cool. Upon arival with parts I found unit starting to lose its temps. Inspected for leak with UV light and found refrigerant leak at evaporator. Pulled unit apart and removed current evap. Went to install new evapa and found it was defective and would just end u leaking.Ordering evaporator assembly to correct all issues. CX is aware they owe the labor upon completion of job. Cannot reschedule due to part availability. Spoke to CE and asked her to put CX on cancellation list when part becomes available; ordrng 1 W11457263 (evap assembly)
We serviced a
KITCHENAID ICE MAKER
Model KUIO18NNVS2
Near Mechanicsville, VA 23116
Joseph D.
Job Details: 02/20/2023
Replaced faulty drain pimp and unit cycling correctly. Verified frost on plate. Valves pumps working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 02/20/2023
had to reschedule cx due to low nitrogen and braze rods ..reached out and rescheduled w/ office . informed cx of reschedule date. need to tap system / pressurize and check for leaks.. unit is starting to not cool in ff section / doesnt make ice ..; ordrng 1 look (look)
We serviced a
WHIRLPOOL DRYER
Model WDT970SAKZ0
Near Fairfax, VA 22030
Demonte S.
Job Details: 02/20/2023
Inspected the unit. Found that the cx is saying that the Dishwasher isn't Drying Dishes. Ran Service Diagnostics on the unit. F4E3 = Heater Element reading Open. Checked the Heater Element to the unit. Found that the Blue with Red Tracer Harness is unplugged. Plugged in Heater Element. Cleared the Error Code. Unit is working as Designed. ( Advised that the cx needs to Use Rinse Aid. I also advised that all Plastics don't Dry. Advised to the Cx to read Use and Care Guide.)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Felton, PA 17322
Bernard M.
Job Details: 02/20/2023
"Cx complaint unit won't start. Entered diag and found error code F1E1 tachometer missing. Ran test cycle and found after agitation the unit shifts to spin but doesn't. Unit flashes error code and stops. Inspected underneath and found no damage to harness, but the screws that hold shield have been stripped out. Ordering actuator and screws, set return for 2/24. Office will contact cx with time frame; ordrng 1 W11481722 (actuator) and 2 WP22001995 (screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Woodbridge, VA 22192
Leon
Job Details: 02/20/2023
"cx complaint was unit make a loud noise sometime confirmed complaint but didnt hear the nosie put uniy into diag mode tested the dammper door open and close cx said thats not the nosie then cut the compressor on with fan cx said that wasnt the nosie, then we cut on the evap fan no nosi found cx said they would video it next time its happens the give us a cALL back"
We serviced a
WHIRLPOOL WASHER
Model WTW6800WW1
Near Yorkana, PA 17406
Bernard M.
Job Details: 02/20/2023
Assisted SR please notes provided;
We serviced a
WHIRLPOOL FREEZER
Model GB2FHDXWS07
Near Reston, VA 20190
Richard B.
Job Details: 02/20/2023
Office called and canceledappointment. RB
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Vienna, VA 22180
Jason A.
Job Details: 02/20/2023
CX complaint WASHER does not always do hi-spin. Found F5E2 door lock failure. F0E2 oversuds. Test door lock & cold & hot water fills. No suds. Good drain. Ran test wash no leaks. Tied down drain hose & cleaned glass > JJ; ordrng 1 W11322883 (Washer ACU)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Essex, MD 21221
Emmanuel R.
Job Details: 02/20/2023
"Cs he found water on the floor one night and thinks fridge is leaking, I could not confirm complaint. I checked water valve ,water lines, filter head , dispenser, icemaker and evap drain. No leaks found at this time. Customer is baffled. Advised to keep an eye on it and if leaks to call us back, Pre-id, icemaker, filter head, water valve. Collected for svc call $120.00"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Ruckersville, VA 22968
Eric F.
Job Details: 02/20/2023
"Confirmed cx complaint unit making grinding noise. Found gearcase failing, grinding when unit is decelerating. Ordering gearcase, requesting 2 count gearcase job; ordrng 1 W11454372 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 look"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW3
Near Potomac, MD 20854
Roberto I.
Job Details: 02/20/2023
"CX complaint noise during cuycle on high heat.Tersted and inspected unit, found broken blower wheel. Replaced part using pre id. Unit testec ok. Collected $258.80"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Suffolk, VA 23437
Zachery R.
Job Details: 02/20/2023
"cx complaint water leaking from dispenser, checked unit, come to find seal on ice shute door is not seated properly, tried to reseat, no luck reseating. also come to find defective valve. slodenois is not closing as it should, turned water pressure down, unit still leaking, ordering valve and ice chute to complete repair.; ordrng 1 W11546685 (valve) and 1 W11423781 (ice chute)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Fredericksburg, VA 22401
Robert W.
Job Details: 02/20/2023
Replaced Valve and Control unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5520SQ0
Near Elizabethtown, PA 17022
Fred G.
Job Details: 02/20/2023
"cx complaint unit does not turn on. inspected unit and found 247.2vac to unit. removed back cover and found thermal fuse was faulty. I got the dryer running and found noise from the rollers. i took front panel off and found both rear drum rollers bushings to be fualty and the belt was also faulty. replace all parts with van stock. tested unit and found unit now checks good.; ordrng 1 349241T (support,roller (FG VS)) and 1 WP3392519VP (fuse-thrml (FG VS)) and 1 341241 (belt,drive (FG VS)), used 1 349241t (support, roller), 1 wp3392519 (thermal fuse), and 1 341241 (belt, drive) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Fredericksburg, VA 22406
Robert W.
Job Details: 02/20/2023
CX complaint is the unit light for oven not turning off. Inspected unit and found the oven light is staying on the latch has failed and is keeping the light from turning off when door is closed. Replaced door latch and unit tested and is now working properly.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Hartly, DE 19953
Taylor F.
Job Details: 02/20/2023
Checked parts in the AM and found part was defective in bin. Reordering part and rescheudled for 2/22/23. Called parts warehouse; ordrng 2 WPW10618239 (hndle-door)s
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Bethesda, MD 20817
Roberto I.
Job Details: 02/20/2023
"Replaced parts, unit tested ok. Unable to push unit in place. The floor installer is going to cut part of the floor tiles in order to fit the front legs."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 02/20/2023
Customers complaint is microwave sometimes is very steamy inside and other times its fine. Found an error code for a bad microwave temp sensor. Also I cannot turn on and off the components in the diagnostic menu. NTO parts.; ordrng 1 W11568584 (micro thermostat) and 1 W11600321 (UI) and 1 W11325603 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Silver Spring, MD 20904
Dustin F.
Job Details: 02/20/2023
"Upon Arrival, Was informed by CX she replaced her fridge and now has an LG fridge. No charges needed no work done."
We serviced a
WHIRLPOOL COOKTOP
Model KGCU467VSS00
Near Herndon, VA 20171
Richard B.
Job Details: 02/20/2023
"CX complant. LF burner dosent act right. Inspected unit and found something burnt on LF burner head , base and possibally orriface holder. Ordering holder , base cap and screws to rebuild. Further work needed,CX owes 150 labor on return. RB RB; ordrng 1 WPW10160187 (lf orriface holder 48.54) and 1 WPW10320937 (lf base 78.03) and 1 WPW10250459 (LF burner head 66.09) and 2 W11404293 (screw 8.95)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA00
Near Washington, DC 20007
Samuel R.
Job Details: 02/20/2023
cx complaint unit is is not dispensing water.inspected unti and could confirm cx complaint.bypassed filter and found filter head to be bad.replaced filter head and tested unit.now working properly
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Frankford, DE 19945
Michael E.
Job Details: 02/20/2023
CX complaint: cooling fan clicking sound. Tested andf ve4rified comp
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Silver Spring, MD 20904
Dustin F.
Job Details: 02/20/2023
"Cx complaint: Unit turns off after closing door halfwayInspected unit, found power wire pinched during install on right side spring. After i freed the wire from the spring. not getting voltage from house side. Advised CX to contact plummer/electrician."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Fort Washington, MD 20744
Shawn D.
Job Details: 02/20/2023
"replaced ui panel and display control and same issue. power is to the filter borad. pulled unit down and looked for thermastat and couldnt find. called for help and was infomred where it is and thermostat is open. went to van searched for one and found one. installed it and now unit turns on. reinstalled unit and tested and heats good. unit is good to go; ordrng 1 W11224856 (thermstfix SD V/S), used 1 W11224856 (thermstfix SD V/S) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near College Park, MD 20740
Andrew H.
Job Details: 02/20/2023
Customers complaint is a unit's cold water is not working. Inspected unit found f8e1. Went to manual test and found cold water valve has 122 volts but no water is entering. Hot water is working properly. I found valve solenoid not opening but getting voltage. I then replace inlet water valve and tested unit again and unit is not working properly.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Suffolk, VA 23434
Zachery R.
Job Details: 02/20/2023
"cx complaint unit not spinning. checked unit, lid would not lock, checked latch, come to find defective latch reading open, replaced latched, tested, still not latching. checked voltage at acu, acu sending 124vac to latch but is not locking, reordering latch and acu to complete repair.; ordrng 1 W11307244 (latch) and 1 W11611306 (acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Richmond, VA 23294
Joseph D.
Job Details: 02/20/2023
Vhscarecrow@hotmail.com replaced control and cam gear. Units noise ceased. Cam gear not engaging.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Linglestown, PA 17112
Cody H.
Job Details: 02/20/2023
"Was able to access unit and replace parts per previous visit. Tested unit, unit went through diagnostic test with no issues. Ran unit through quick wash with load, Unit made squeel sound when slowing down and spins like its out of balance. Called techline and spoke to Andrew who said to replace the spin basket. CX to reach out to office when parts arrive to set up follow up visit.; ordrng 1 W11513244 (spin basket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Chesapeake, VA 23320
Zachery R.
Job Details: 02/20/2023
"cx complaint unit displaying f2e2 communication fault. tried clearing fault, unit not allowing me into service mode. checked voltage, unit is being supplied with 122vac, checked control. signs of infestation, advised cx to contact exterminator, and quoted W10917737 ui $229.22, W11413274 acu $97.84. cx unsure about repair atm, cx paid $120 service call, advised ticket is open for 30 days."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Bethesda, MD 20814
Brian F.
Job Details: 02/20/2023
"Cx states unit not making ice, tested and confirmed complaint. Ice maker bail arm not going all the way down to activate IM. Ordering new IM.; ordrng 1 W11556926 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Rockville, VA 23146
John P.
Job Details: 02/20/2023
Installed cam belt suspension hub calibrated tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW1
Near Bowie, MD 20720
Shane B.
Job Details: 02/20/2023
arrived to instal new part. inspected new part before taking unit apart i found bottom of the basket is damaged. showed cx and she did not want this basket installed in her washer. ordering new basket. called office to schedule pick up of defective basket for 2/21. cx will call when new basket is delivered.; ordrng 1 W11178227 (spin basket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bealeton, VA 22712
Robert W.
Job Details: 02/20/2023
Cx complaint is the diplay isnt working. Inspected unit and found unit is getting good power display not responding at all and is getting hot. Cycled power and display still not working all connections are good. Replaced Ui and tested unit is now working properly.
We serviced a
KITCHENAID DISHWASHER
Model KUDC10IXBL4
Near Denver, PA 17517
Justin L.
Job Details: 02/20/2023
As per previous visit was able to access unit and replace parts. Found thermal fuse reading OL. Contacted parts and ordered from lancaster tribles. Going to pick up and will return later to install; saved tckt
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Lorton, VA 22079
Leon
Job Details: 02/20/2023
cx complaint was unit door wouldnt close confirmed complaint seen it was a AAA battery blocking the the door remove the battery unit door closed like it shoild after it
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near McLean, VA 22102
Jason A.
Job Details: 02/20/2023
CX complaint OVEN trim damaged. Assisted cooking ends after starting. Verify error codes F6E4 Replaced UI console sent by WP. Replaced lower oven door trim. Left side arrived damaged. See SDpics. Unit reached preheat & checked for error. No errors returned > JJ; ordrng 1 W11235457 (Left side trim)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Sterling, VA 20164
Richard B.
Job Details: 02/20/2023
"CX complant , Dishwasher trips breaker ten minuets into cycle , Inspected unit and found no error codes , Ran a testwash cycle . CX has two plugs under sink . one for dishwasher and one for garbage disponal , garbage disposal outlet is messed up tried dishwasher in other outlet and no power, Tried disposer in dishwasher outlet and always on. Needs electrican. , GFIc circuits. BOTH. when cycling breaker for dishwasher , unit washed. changed out control and tested unit on a normal cycle. starting at 10.48 . Ran for 10 minuets plus and unit functioning as designed. Advised CX to seek electrican for garbage disposer issue and if dishwasher issue persists . Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Leonardtown, MD 20650
Robert A.
Job Details: 02/20/2023
"Cx complaint that the unit is making a strange noise. I inspected the unit to confirm the complaint. I found error codes: f3e2 f8e3. I cleared the codes and ran manual drain first to make sure the pump is working. I then ran a service cycle, all components passed with no issues. I checked under the unit and the water valve connectors, all looks good. The unit will need a new control board, the pressure transducer is faulty. I'm ordering the part for the return visit.; ordrng 1 W11543996 (control board)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1174FZ0
Near Baltimore, MD 21202
Shane M.
Job Details: 02/20/2023
cx complaint the unit isnt heating. found unit to be humming very loudly. unit will need all hot side. gave cx a quote for the repairs. magatron is covered for 10yrs. $649.50 cx paid svc by card.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Newport News, VA 23608
Justin W.
Job Details: 02/20/2023
"cx complaint unit not locking properly. checked unit to find error codes f5e1, f0e5. found lock working intermittently. found slight oil leak showing on drain pump ordering parts needed for repair.; ordrng 1 look (look) and 1 W10775188 (washplate) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W11130356 (suspension) and 1 W10810403 (lid latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Bethesda, MD 20817
Roberto I.
Job Details: 02/20/2023
Replaced part and ran a test cycle. The unit worked as designed.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Columbia, MD 21044
Robert L.
Job Details: 02/20/2023
"cx complaint at times screen and touch pad become unresponsive, cx had video showing issue, cx said at random times it will start itself, no diagnostics i could find, console/control issue, ordering console and control; ordrng 1 W11486764 (control) and 1 W11486769 (control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Sparrows Point, MD 21219
Emmanuel R.
Job Details: 02/20/2023
"Replaced auger motor and tested unit, Unit is now working properly. Collected $110 for labor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Pawleys Island, SC 29585
Rolf K.
Job Details: 02/20/2023
cx complains water under drawers in ff compartment and water on floor. Found leaking water valve. All other issues resolved. Ordering 1 water valve W11548535 and 1 water tank with valve W10334463; ordrng 1 W11548535 (water valve) and 1 W10334463 (water tank and valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Andrew H.
Job Details: 02/20/2023
Customer complaint is a unit not going due to a locked up compressor. I replace the compressor couplers and dryer. I pulled you into a 30 inch vacuum and filter 48 grams of our 600. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Atlantic Beach, SC 29582
Paul F.
Job Details: 02/20/2023
Customer complaint is noise in the FF compartment when the door is opened. Found the damper door is chattering. NTO part.; ordrng 1 W11236851 (damper door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Laurel, MD 20723
Dustin F.
Job Details: 02/20/2023
"CX complaint: noise from fridge and FC door handle looseInspected unit, confirmed CX complaint. Tightened FC door handle and found FC door was really loose, allowing the air baffle to sound louder when opening and closing. Resecurred FC door and tested unit, unit working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Gainesville, VA 20155
Ezra M.
Job Details: 02/20/2023
"both door are damaged. ordering both doors.; ordrng 1 W11566703 (Door, Freeze) and 1 LW11038910 (Door, Refrigerator)"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ15
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 02/20/2023
"CX Concern the unit not cooling ion both sections , found compressor and condensor fan not comimng on, no 120vac going to components .. found loose connection on control, reseated and tested unit. comp/ cond now coming on.. allow24hrs too cool and make ice"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near McLean, VA 22102
Jason A.
Job Details: 02/20/2023
CX complaint FRIDGE RC door does not seal after it was replaced. Checked door is not grabbing magnet to door frame. Gap on the top right corner. Heated to soften gasket & remove flat spots but gap remains. CX going to lean a chair on door so cold air doesnt escape > JJ; ordrng 1 LW10912075 (dor-fip SS RC)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Baltimore, MD 21229
Shane M.
Job Details: 02/20/2023
cx complaint of a line inside the tub. could confirmed her complaint. looks like a dirtyline of substance like residue.. cx could wipe away line by hand. cx mentioned the unit came to her like this. tub can be clean w affresh and manual labor w a rag. cx is not happy. advised cx to contact wpl to get tub approved to replacement. W11178227
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near McLean, VA 22101
Jason A.
Job Details: 02/20/2023
CX complaint FRIDGE no ice. Found ice bin housing stuck cleared ice. Found htr wire disconnected. HTR element measures 61 OHMs. Test 66 HTR works & 120 PA. 97 fills. 128 6.0.0 (7.0.0 or newer required) S27311 covers labor & evap cover. CX has RC set to 34 & FC -5. Record temp AVGs.CX paid in full. 3CountSealSyst > JJ; ordrng 1 W11548259 (CONDENSER) and 1 W11592009 (COMPRESSOR) and 1 W11533213 (CONTROL KIT - S27311) and 1 W10889360 (cover-evap S27311) and 1 W10865322 (evaporator RC) and 1 LOOK (LOOK) and 1 CXpaidinfull.3CountSealSyst (CX paid in full. 3CountSealSyst)
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Richmond, VA 23235
Chris B.
Job Details: 02/20/2023
replaced pulley tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Georgetown, SC 29440
Rolf K.
Job Details: 02/20/2023
CX states not draining. Ran diagnostics found no error codes. Drain pump working. Cx also complains hanging in cycles. Reset control board worked temporarily. Needs new control board.; ordrng 1 W11608058 (control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 02/20/2023
GOT HERE replaced door by myself no 2nd tech needed test 44 22 test 45 fill CX MUST WAIT 24 HRS TO SEE ICE COLLECTED $125 LABOR THRU APP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Olney, MD 20832
Dustin F.
Job Details: 02/20/2023
"Rang doorbell twice on arrival, Called and left voicemail explaining i could wait up to 10 mins. contacted office, spoke to sharita, she called and left a voicemail as well. waited 10 min then moved on.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Havre de Grace, MD 21078
Neil H.
Job Details: 02/20/2023
CX COMPLAINT I/M HAD STOPPED WORKING BUT STARTED AGAIN FOUND THE ZIPTIES THAT HOLD I/M SENSOR CAME LOOSE REPLACED THE I/M UNIT TESTED GOOD.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Damascus, MD 20872
Julian H.
Job Details: 02/20/2023
CX complaint about unit staying on high when selecting low on RF burner inspected wiring looked good issue with burner & switch correct power 240vac need parts; ordrng 1 W11517959 (dual element RF) and 1 W10857622 (switch-inf)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Frederick, MD 21702
Ricardo S.
Job Details: 02/20/2023
"Cx complains that the basket is broken, inspected unit, the left read suspension is out of place.. spring back in place, suspension cks ok. unit tested and washer wotks fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Gaithersburg, MD 20882
Julian H.
Job Details: 02/20/2023
"CX complaint about unit getting error F8E4 overflow condition constantly inspected unit on test mode got errors f9e2 drain electrical issue F8e4 overflow condition noticed that unit has a brass colored bushing on heater checked svc pointer & according to this doesnt qualifies but they have signs of deterioration can cause a leak replaced drain pump & heater from VS tested & working; ordrng 1 W11412291 (drain pump FOR RESTOCK JH VS) and 1 W11537778 (heater FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 W11412291 (drain pump FOR RESTOCK JH VS), and 1 W11537778 (heater FOR RESTOCK JH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Mount Airy, MD 21771
Marc M.
Job Details: 02/20/2023
installed new ui and had to thaw the fill tubes for both the dispenser line and the icemaker fill tube. tested both dispenser and test 45 and unit now checks good.