Service History 517 - VIA Appliance

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Falls Church, VA 22043

Leon

Job Details: 05/25/2023

cx complaint was unit was making a nosie confirmed the issuechecked each fan RC and FC no nosie came from them checked rc and fc evap no ice build up on them so i checkec the 3 way valve cx said that wasnt the sound then lastly we checked the damper door test 44 and they cx heared the sound ordering evap cover to replace the damper; ordrng 1 W11610998 (evap cover)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Leesburg, VA 20148

Richard B.

Job Details: 05/25/2023

"CX complant. Clothes wrinkled after cycle. Prior diagnosis found unit needs motor and belt , Installed both and tested unit in automatic test mode. Working as designed. Job completed, RB ."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Chesapeake, VA 23321

Austin D.

Job Details: 05/25/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. once together calibrated/tested the unit. unit is running as designed. no issues with the unit. cx not happy with the unit but i advied them that the unit is good to go and that if they do small loads with only 2-4 items they will have to make sure it is balanced load or it may happen again. cx agred.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Austin D.

Job Details: 05/25/2023

came out to resolve the issue. disassembled as needed. repalced all parts. put unit into a vac. pressure held. added r600 to the system. pressue was -5 when leaving. amp draw .9. unit is good to go.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/25/2023

"cx complaint unit leaking, checked unit, come to find leak coming from inside door panel, insulation is wet but cannot pinpoint leak, ordering dispenser and vent wax motor to complete repair.; ordrng 1 W10861000 (detergent dispenser) and 1 W11649995 (vent wax motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Austin D.

Job Details: 05/25/2023

came out to resolve the issue. disassembled as needed. repalced all parts. put unit into a vac. pressure held. added r600 to the system. pressue was -5 when leaving. amp draw .9. unit is good to go.

We serviced a

KITCHENAID ICE MAKER

Model KUIS18PNZB1

Near Hampton, VA 23669

Carl A.

Job Details: 05/25/2023

"cx complaint of unit not making ice,checked unit to find that the unit needed water vavles,recur pump and compressor as unit is slow filling ,recuri grinding, and leak and failed compressor cx declined EST at this time as it would exced the cost of a new unit"

We serviced a

KITCHENAID REFRIGERATOR

Model Kscs25fkss02

Near Silver Spring, MD 20904

Roberto I.

Job Details: 05/25/2023

"CX complaint icemaker not working, water leak from the back, Rc dppr not self closing.Tested acemaker, no fill. Found fill tube frozen and water leaking from the back. Defrosted fill tube, the icemaker worked and filled ok, and the leak stopped. Found worn cams on Rc door. Replaced uppewr and lower cams using pre id parts. door tested ok. Collected $254.67 with check 3 15746"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Millsboro, DE 19966

Michael E.

Job Details: 05/25/2023

"CX complaint: basket not turning. Tested and verified complaint. F5E4 and F7E1 error codes. When motor activates im getting a loud humming. Replaced the capacitor, tested unit and it is now working proeprly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Herndon, VA 20171

Demonte S.

Job Details: 05/25/2023

Installed the Sump Motor & Heater Element. Tested the unit. No Leaks. Unit is working as Designed. ( Cx is loading the dishwasher with whole foods. I advised to the cx not to load dishwasher with whole foods. Advised that the cx Rinse all food off in the sink before loading Dishwasher. Told cx this isn't a garbage disposal. This only is a sanitizer. )

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chambersburg, PA

Andrew S.

Job Details: 05/25/2023

Cx complaint is that the dryer is not shutting off and the timer is not moving. Upon arrival I found that the timer is not advancing in any cycle. I am ordering the timer. please contact cx when the part is available to schedule the return visit.; ordrng 1 WPW10185982 (Timer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Virginia Beach, VA 23462

Carl A.

Job Details: 05/25/2023

"cx complaint of unit not turning,checked unit to find cx has a floating nutral called techline spoke with Bandon checked unit to find G to cabinet 0 avac, from N to Cabinet have 124. vac,from L1 to cabinet have 120 vac, across L1 to N got 18 vac advise the cx needing a electrian"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Laurel, MD 20707

Dustin F.

Job Details: 05/25/2023

"Replaced console and control then tested unit, unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22033

Demonte S.

Job Details: 05/25/2023

"Installed the Compressor, Couplers & Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 2.3 Oz's. Unit is starting to Cool. Unit is working as Designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Laurel, MD

Dustin F.

Job Details: 05/25/2023

"CX complaint: upon deliver outer door dented. Inspected unit, confirmed CX complaint and pop. unit is within 30 days. replaced outer door with Pre id stainless panel"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near La Plata, MD 20646

Shane B.

Job Details: 05/25/2023

"complaint is the outer cabinet being dented. confirmed complaint. replaced cabinet with preIDed part. unit now looks and functions as designed. no one lives in this house, new construction so no one was here to sign TY card. left card on island."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Potomac, MD 20854

Roberto I.

Job Details: 05/25/2023

"CX complaint washer not draining.Ran test mode, found F9E1, F0e2 and F0E5 errors. The unit drained very slow during test cycle.Removed bellow clamp and inspected drain pump filter, found it clean. I had a 2nd tech with me since the prev. job. Removed the stacked dryer and replaced the drain pump using pre id part. Cleared errors and ran a new test cycle, the unit worked and drained ok. Collected $531.84"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hampton, VA 23666

Lucas R.

Job Details: 05/25/2023

did not make door time please reschedule.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/25/2023

"Replaced both doora and the right handle, installed nameplate from v/s. Unit good to go; ordrng 1 W11223753 (nameplate (RI van stock)), used 1 W11223753 (nameplate) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Virginia Beach, VA 23455

Lucas R.

Job Details: 05/25/2023

picked up tub.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Richmond, VA 23238

Joseph D.

Job Details: 05/25/2023

"you knew with compressor pulling 8 amps on startup unable to start new start device does not alleviate the problem must replace compressor as per service pointer; ordrng 1 W11574734 (Compressor, drier) and 1 4387444 (Repair kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Virginia Beach, VA 23452

Lucas R.

Job Details: 05/25/2023

"cx complaint low ice production, ice on back wall, checked unit found fc temp at 13 degrees, ice buildup on top row of evap indicating partial defrost, removed ice buldup set unit to fixed defrost, leveled unit for better door closure, unit working as designed."

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Adamstown, MD 21710

Ken M.

Job Details: 05/25/2023

"Customer complaint is that there is a burning plastic odor when in use and the cooktop has scratches. Ordering cooktop to address scratches. Inspection of the junction box found no issues. Unit taken apart and wiring and switches inspected. Found the odor coming from the switch area, but the issue appears to be internal to one of the switches, no obvious melting and no damage to the wiring. Recommend replacement of all 5 switches. Contacted Whirlpool safety with findings; ordrng 2 W10917724 (switch-inf)s and 1 W10911303 (switch-inf) and 1 W10857622 (switch-inf) and 1 W10866567 (switch-fan) and 1 W11476176 (cooktop)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Monkton, MD 21111

Bernard M.

Job Details: 05/25/2023

"Cx complaint the door doesn't open properly. Inspected andm found the right hinge comes off outer bracket when opening. Removed unit from under counter and found the metal button the hinge sits on is fragmented. This is part of the tub assembly. Ordering tub and is to be shipped to cx address and have 2 call count. Tub is covered under extended warranty. Cx paid $320 for service and labor. Once tub arrives, cx will call office to set up return; ordrng 1 WPW10681507 (tub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Lovettsville, VA 20180

Ricky E.

Job Details: 05/25/2023

compressor shipped damaged and unpressurized.. reordering parts...; ordrng 1 W10276644 (compressor)

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Perry Hall, MD 21128

Neil H.

Job Details: 05/25/2023

REPLACED THE LID UNIT TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Lewes, DE 19958

Frederick R.

Job Details: 05/25/2023

"CX complaint is rattling noise on bottom of fridge. Inspected unit and leveled unit and still the buzzing noise. Placed 8 shims under the 4 corners of unit to life off floor and rattling then ceased. Unit is now working properly. ordrng 8 4387828A (shim FRVS)s, used 8 4387828A (SHIM FRVS) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Ashburn, VA 20147

Ken M.

Job Details: 05/25/2023

Customer complaint is that the unit has to run multiple cycles to dry. Unit tested and found that the element is not cycling properly. Thermostats tested good. Found a loose connection on the back of the timer. Connection seated and unit retested. Unit is working properly.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Ashburn, VA 20147

Ken M.

Job Details: 05/25/2023

"Customer complaint is that the unit dries intermittantly. Unit tested and the element cycled on once, but then didn't turn back on again. Thermostats tested good. Found a loose connection at the back of the timer. Connection resecured and unit retested. Unit is working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Washington, DC 20011

Brian F.

Job Details: 05/25/2023

"Cx states makes buzzing noise, cx showed video of noise, noise is from compressor rattling against cabinet. Ran test 4, buzzing noise started. Removed RC and FC doors to allow unit to be pulled from cabinet, removed and remounted compressor, made sure lines weren't rubbing anywhere. Reassembled and reinstalled unit, ran test 4, buzzing noise is gone. Unit is now working properly."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Washington, DC 20020

Samuel R.

Job Details: 05/25/2023

cx complaint unit is not heating.inspected unti and found unit getting 240v.further test found thermofuse to be OL.replaced tco kit and tested unit.now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, PA 17403

Sal R.

Job Details: 05/25/2023

"Per the previouse tech, I was able to access and repalce the icemaker. I then jumpoed the icem aker and unit harnvested and then filled with water. I informed CX to discard the 1st 2 batches of ice made and begian to use on 3rd. Unit test good."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Washington, DC 20009

Samuel R.

Job Details: 05/25/2023

cx complaint unit is not finishing cycle.inspected unti and got error code f8e1.tested unit and found hot water valve not fisnihing.also unit would freeze at times.time will go down but unit will not do anythinhg.unit will need a new control unit is also stacked will need a 2nd tech W11316255; ordrng 1 W11316255 (hot valve) and 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530hamm0

Near Lewes, DE 19958

Frederick R.

Job Details: 05/25/2023

unit does not need to be serviced. Microwave does. CX has to call back to one stop

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X16DW09

Near Frederick, MD 21701

Ricardo S.

Job Details: 05/25/2023

"new freezer, complaint is unit doesn't cool at all, freezer is in reception area and unplugged so plug it in, i wait 5 minutes, compressor click on ,, evaporator fan motor runs fine, so i took the evaporator cover and i see frost pattern on the evaporator coils .. unit started to cold"

We serviced a

KITCHENAID FREEZER

Model KRFF507HWH00

Near Leesburg, VA 20176

Ken M.

Job Details: 05/25/2023

"Customer complaint is that the freezer LED and top fresh food LEDs are out. Per SP W11460554I, replaced the freezer LED. All lights are now working properly. Old part left with customer. Bill parts and labor to S191AQ."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Virginia Beach, VA 23454

Lucas R.

Job Details: 05/25/2023

"replaced control, switch, and valve, calibrated, tested, unit working as designed."

We serviced a

AMANA DRYER

Model NED5800HW1

Near Sterling, VA 20165

Simon

Job Details: 05/25/2023

CX complaints long dry time UNIT checks diagnostic mode .no error code .not heats properly .i run unit for about 15 min .ordered Wire harness and heating element.UNIT DOUBLE STUCK NEED 2ND TECH.SZ; ordrng 1 W11344457 (ELEMENT HEATER) and 1 WPW10298258 (DRYER WIRE HARNESS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Silver Spring, MD 20906

Roberto I.

Job Details: 05/25/2023

"I didn't receivr the diffuser. Called pw, the part was there. Called the cx and rescheduled service for tomorrow 5/26. I'm keeping the filter housing with me for tomorrow.; schdld next appmnt for 5/26 FRI !"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Glen Arm, MD 21057

Neil H.

Job Details: 05/25/2023

ARRIVED CX THOUGHT UNIT WAS STILL UNDER 1 YEAR WARRANTY BUT NOT SHE COULDN'T FIND P.O.P. NO WORK PERFORMED

We serviced a

KITCHENAID RANGE

Model KFDC500JBK01

Near Churchville, MD 21028

Neil H.

Job Details: 05/25/2023

"CX COMPLAINT TAKES BURNERS A WHILE TO LIGHT ORDERING ALL THE CAPS AND BURNER HEADS THEN IF STILL A ISSUE GAS PRESSURE NEEDS TO BE CHECKED TO MAKE SURE IT'S WITHIN SPECS; ordrng 2 W11344539 (Spreader, Flame (high) (left Front, Right Front))s and 1 W11344742 (Spreader, Flame (low) (left Rear)) and 1 W11344746 (BURNRHEAD) and 1 W11380174 (Cap, Burner (black (set Of 4)))"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Aberdeen, MD 21001

Neil H.

Job Details: 05/25/2023

REPLACED GEARCASE MOTOR SPLUTCH WASHPLATE RECALB WASHER UNIT TESTED GOOD.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Colonial Heights, VA 23834

Zachery R.

Job Details: 05/25/2023

"cx complaint unit not powering on, checked unit, come to find defective power cord and terminal block. advised cx to purchase new power cord and parts on order. cx is leaving out the door now to get power cord. advised cx to call office to confirm she had power cord.; ordrng 1 WP3397659 (block-term) and 1 279393 (screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Columbia, MD 21044

Robert L.

Job Details: 05/25/2023

"was running early, called ahead , cx said they couldnt be home til 2pm, they were scheduled 12-3, cx requested reschedule for tues 5/30.......... confirmed part number ending in 3213 contains front ui and main control, will only need one on return; schdld next appmnt for 5/30 TUE !"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Washington, DC 20002

Brian F.

Job Details: 05/25/2023

"Cx states unit not draining, tested and confirmed. Removed pump, found guitar pick stuck in impeller, removed pick and reinstalled pump. Completed service test cycle with no errors. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs321sdhw08

Near Virginia Beach, VA 23451

Lucas R.

Job Details: 05/25/2023

"replaced evap motor, installed insualation and gasket to help with noise, tested, unit working as designed.; ordrng 1 W11159728 (gasket lr/vs) and 2 W11553819 (insulation lr/vs)s, used 1 W11159728 (GASKET lr/vs), and 2 W11553819 (insulation lr/vs) from stock"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VTB4

Near Virginia Beach, VA 23451

Lucas R.

Job Details: 05/25/2023

"cx complaint unit not making ice, checked unit found fc temp at -2, 120 vac to icemaker, icemaker cycled did not fill, 0 vac n-v at fill, valve 193 ohms from icemaker, jumpered L-V valve opened, bad contact in icemaker timer, expart. cx owes $110.00 labor on return visit; ordrng 1 W10884390 (icemaker)"

We serviced a

MAYTAG FREEZER

Model mzf34x20dw03

Near Aldie, VA 20105

Richard B.

Job Details: 05/25/2023

"CX complant. Freezer not freezing, Inspected unit and found start device trys to start compressor but fails . Fans blowing but no referigerant circulated. Will need compressor. Quoting CX price . CX paying 120 service call only , And will call if needed. RB; ordrng 1 W10750851 (compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FTS08

Near Washington, DC 20007

Brian F.

Job Details: 05/25/2023

"Cx states lights not turning on, tested and confirmed. Found bad switch, RC bulbs burnt out. Installed new switch and bulbs, switch functioning properly, lights still not coming on. Called MR, after testing, determined bad control board.; ordrng 1 WPW10427079 (cntrl-elec) and 3 WPA3073101 (bulb-light)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Aldie, VA 20105

Richard B.

Job Details: 05/25/2023

"CX complant. Fridge leaks, Inspected unit and found evap drip tray in fresh food compartment good. Found drain tube in back of unit clogged with debris . Cleared debris from fridge cavity and replaced drain tube due to being clogged with lots of slimey debris. Cx paid in full Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Stephenson, VA 22656

Ezra M.

Job Details: 05/25/2023

installed right rc door and nameplate.

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Washington, DC 20007

Brian F.

Job Details: 05/25/2023

"Cx states door opening too quickly. Leveled unit slightly, advised cx that door cams are working as designed, pulled fridge out of cabinet slightly so RC door clears countertop and drawer handles. Unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 05/25/2023

Cx complaint unit is not working properly inspected unit found the water inlet making buzzing sound ordering parts ; ordrng 1 W11412291 (Drain pump)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 05/25/2023

Cx complaint unit is not working properly inspected unit found dryer alarm is not sounding ordering the console assy; ordrng 1 W11561663 (Console)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 05/25/2023

"cx complaint is a metal on metal scrapping noise. checked for codes and found F3E3. cleared code and ran service cycle. unit completed cycle with no issues. inspected drive motor, no signs of wear or damage. ran agitation and high speed spin with no issues. ran drain pump and it startedd making a loud rattling noise. cx said thats the noise. found 3 nails in the drain pump. inspected water valves and found the black wire on temp sensor had backed out of the connector so it was not sending temp info to the board. once inserted the sensor worked and error did not return. unit is now working as designed."

We serviced a

WHIRLPOOL WASHER

Model wfw70hebw1

Near Charlottesville, VA 22902

Eric F.

Job Details: 05/25/2023

"Confirmed cx complaint that lip of bellows unseated from bottom of cabinet. Inspected unit, bellow still intact, no leaking. Bellow is in need of cleaning, mold buildup making it slick, unable to properly grip onto tub. Unit is double stack, will require a second man to service. Quoted cx on replacing bellows, cx going to attempt to clean unit before committing to work.;"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Rockville, MD 20850

Roberto I.

Job Details: 05/25/2023

"Cx complaint no wash.Ran diag, found 6-1 error. The wash motor didn't run and made a humming noise. Confirmed 120V supplied to the motor during wash. Quoted repair $527.78 with $110 labor for sump/motor assy W10805015 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W10805015 (sump/motor assy)"

We serviced a

WHIRLPOOL DRYER

Model CGT9100GQ1

Near College Park, MD 20740

Sherwood

Job Details: 05/25/2023

cx f27. arrived today installed part and now unit does not fill in any other cycle but permpress call tech support advised changing the ui board; ordrng 1 w11475812 (user interface) and 1 w11475813 (atlas board)

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Manassas, VA 20112

Robert W.

Job Details: 05/25/2023

"Cx Complaint is the unit not starting. Inspected unit and found unit is getting good power but not starting up, Pulled lid and found loose connection at door switch reseatted and tested unit is working propetly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 05/25/2023

Reconnected the valve and tested unit unit. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Rixeyville, VA 22737

Daniel J.

Job Details: 05/25/2023

dishwasher rust on door with then the first three weeks after purchase replaced inner door daig no leaks no errors

We serviced a

KITCHENAID RANGE

Model KSEG700ESS4

Near Gerrardstown, WV 25420

Ezra M.

Job Details: 05/25/2023

"control panel received is a used part, trash in box, smudges, scratches and finger prints on part. reordering; ordrng 1 W10915661 (panl-cntrl - reorder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Gordonsville, VA 22942

Kyle A.

Job Details: 05/25/2023

Met cx at door and was informed both parts are missing the clip. Will need to a parts research for the clip.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Reinholds, PA 17569

Cody H.

Job Details: 05/25/2023

"CX complains unit is acting like its being unplugged and plugged back in. Unit is unplugged on arrival. Plugged unit in and found unit condenser fan is coming on and off as if it gets power and loses it right away. called tradecare and got Auth #. Replaced control due to power surging, condenser fan and compressor now have constant power but evap fan is still surging. Found evap fan bi metal to be open and fan motor to be shorted. Unit will need evap fan motor and harness for return. return to be scheduled by office when all parts arrive. CX COULD NOT GIVE EMAIL.; ordrng 1 W11578030 (evap motor and harness.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYBL02

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/25/2023

"Cx complained the unit did not drain. Inspected the unit and found the drain line was clogged again. Removed ice and debris, cut the drain line higher and reinstalled, cut the duck bill and tested and it can be heard loudly draining. Explained all to tech support and they believe the fan motor is stalling. Also, cx states the bail arm gets stuck on the ice bucket. Unit needs new fan motor, blade, ice maker and bail arm; ordrng 1 WPW10464673 (fan) and 1 WP2163777 (fan blade) and 1 WPW10474785 (bail arm) and 1 4317943 (ice maker)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Ocean View, DE 19970

Michael E.

Job Details: 05/25/2023

"CX complaint: unit not running. Tested and verified complaint. I found a loose connection at terminal block has damaged a wireon power cord and 1 on unit side. Only getting 100vac on that leg due to damaged wire. Ordering terminal block and terminal wire repair kit. CX paid for service, S&H and part by check. CX will owe 110.00 for labor on repair visit. Cannot reschedule due to CX not sure when he will be back to this house at this time.; ordrng 1 279318 (terminal) and 1 WP3397659 (block-term)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS01

Near Arlington, VA 22207

Leon

Job Details: 05/25/2023

replaced all part in unit tested the unit for ice and wate reverythiong worked like it should only this the logo wasnt order for the door but cx said he didnt care about it

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Springfield, VA 22150

Lloyd B.

Job Details: 05/25/2023

Cx complained the unit did not dry. Inspected the unit and found no error codes. The heating element has 9ohms and is not shorted to ground. There is continuity in the heater circuit from the control. The unit is working as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bolivar, WV 25425

Ezra M.

Job Details: 05/25/2023

"replaced compressor and drier, vacuumed sys, filled with r600, verified cooling, pressures steady"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hampstead, MD 21074

Bernard M.

Job Details: 05/25/2023

"Cx complaint unit leaks. When arrived cx had unit outside. Inspected and found water marks down the back panel caused from potential leaks. Hooked up hoses and ran test, removed back panel and cound see water drops coming down back of outer tub. The leak comes from inlet valve. Ordering valve, once approved contact cx to reschedule; ordrng 1 W11038689 (inlet valve)"

We serviced a

MAYTAG WASHER

Model MVWB835DW

Near Pasadena, MD 21122

Alexander D.

Job Details: 05/25/2023

"cx complaint unit not spinning clothes out well, seems off balance and clothes are dripping wet. found m/s sticker is unreadable, pic saved. cx doesnt have anything that shows the full model# and theres 6 different engineering codes this model can end in. called office, was advised i can diagnose unit but have cx contact lowes or maytag and try to get a new sticker or some kind of documentation from whirlpool that has model and serial#. advised cx of this and she is contacting them. f0e5 and f0e3 errors stored. suspension is good, autotest runs good. a little shaking in hi speed spin. found play in gearcase and its starting to leak oil, pic saved. order gearcase and slider once we get new m/s sticker and 2ct return visit. send me shop job to order parts if needed; saved tckt"

We serviced a

WHIRLPOOL MICROWAVE

Model JMC2430LL00

Near Dayton, MD 21036

Robert L.

Job Details: 05/25/2023

"cx complaint broiler fell down, found support bracket seperated, ordering support brackets; ordrng 2 W10909479 (support)s"

We serviced a

WHIRLPOOL RANGE

Model WFG520S0AW1

Near Washington, DC 20002

Sherwood

Job Details: 05/25/2023

cx complaint control lights not working oven light stays on. arrived and i could confrim complaint. did hard reset on unit everything powered up and light in oven went out. tested oven everything is working as designed. oven light can now be turned on or off from control board.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Frederick, MD 21701

Ricardo S.

Job Details: 05/25/2023

"the client complains that one of the drawer get stuck and sometimes the fridge door wont close all the way, inspected unit, the drawer get stuck wheel and slide are fine, nothing is broken, but the the drawer wont fit properly . unit need parts; ordrng 1 WPW10508334 (cover) and 1 WPW10292504 (pan-crispr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM

Near Silver Spring, MD 20904

Dustin F.

Job Details: 05/25/2023

upon arrival went over oow pricing. she very nicely refused service no charges needed.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 05/25/2023

"CX Concern the unit making a knock noise during agitation, replaced slider and found gearoil seapping from gearacse .. tested unit.. unit needs new gearcase assembly . 2ct job; ordrng 1 2ct (2ct)"

We serviced a

MAYTAG WASHER

Model MHW5630MBK0

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 05/25/2023

"tub damaged reordering tub , wr submitting notes; saved tckt"

We serviced a

MAYTAG WASHER

Model MVW5035MW0

Near Fort Washington, MD 20744

David J.

Job Details: 05/25/2023

"F5e3 lid latch failure CX complaint unit will not start cycle. Arrived today and verified complaint and found any time we start any cycle the lid latch turns on and then turns off every second for about 10 seconds. Placed unit into diagnostic mode and found error code above, Disconnected power and reset unit and its continuing to do the same thing cannot find any physical damage to lid latch and believe to be defective part. Ordering lid latch and control for return visit and will repair when parts arrive. ; ordrng 1 W11513248 (Lid latch) and 1 W11513250 (Stike) and 1 W11627413 (Control)"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Lancaster, PA 17603

Justin L.

Job Details: 05/25/2023

Cx complaint unit hasnt worked since they got it. Was able to access unit and checked incoming voltage. L1 to N 8VAC . N to G 0VAC. L2 to N 243VAC and L1 to L2 248VAC. Cx will need a licensed electrician to correct the problem. No further work needed

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lancaster, PA 17602

Justin L.

Job Details: 05/25/2023

"Cx complaint unit not cleaning clothes. Was able to access unit and found F7E4 basket reengagement failure. Checked under unit and found slider failed. Replaced with one from van stock, calibrated and tested unit now checks good no further work needed; ordrng 1 W10734521 (slider (JL VS)), used 1 W10734521 (slider (JL VS)) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Dayton, MD 21036

Robert L.

Job Details: 05/25/2023

"cx complaint not washing, dishes dry, found f8e1, stored, ran diag and water trickling in never filled above screen, removed line and valve screen clear in valve, reassembled, house valve initial wouldnt turn but hten finally opened fully, full pressure to unit, and now filling properly, not sure where blockage was, but water flowing free now, tested all ops ok....costco"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/25/2023

"cx complaint instant error 1e2, found f1e2, f3e2 stored, unit scratch and dent, reseated all connections on main control, cleared and chacked pressure switch, leaned unit and checked all lower connections, ran diagnostics mode and DLms calibration, all passed, started laod of towels and loaded soap and programmed for cx, tested all ops ok....possible multiple plugs in outlet interfereing with control"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Poquoson, VA 23662

Orbie

Job Details: 05/25/2023

"replaced gasket, unit working as designed. advised cx to keep door closed for proper sealing."

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Hampton, VA 23664

Orbie

Job Details: 05/25/2023

"cx complaint unit not running full cycle. checked unit found no codes present. checked cycling temp. 141*F element kicks off, 125*F element kicks on. unit shut down on me and wouldn't start back up. motor shutting down. ordering motor, blower wheel and dryer repair kit. control not in stock so not ordering that but if problem persists after repair send tech w/ control.; ordrng 1 4392067 (dryer repair kit) and 1 WP697772 (blower wheel) and 1 W11364931 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hampton, VA 23666

Orbie

Job Details: 05/25/2023

"cx complaint unit has high temps in fridge. checked unit temps. 52* in RC, 10*FC. found loose connector at defrost heater. tried reseating connector but connector keeps pulling out and not latching even after adjusting clip. defrosted evap and resecured connector w/ tape so it doesn't back out as a temporary fix. ordering heater harness to repair unit.; ordrng 1 W11650661 (heater)"

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS8

Near Fairfax, VA 22033

Demonte S.

Job Details: 05/25/2023

Installed the Main Harness. Tested the unit. Unit is Heating. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Carlisle, PA 17015

Fred G.

Job Details: 05/25/2023

i was able to access unit and replace the control as per previous tech. programmed unit and found unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDPM804KPS0

Near Bethesda, MD 20814

Julian H.

Job Details: 05/25/2023

CX complaint about unit smelling inspected & found drain loop was made but partial lenght of drain line was hanging behind unit retaining water from on between cycles reroute drain line to maintained straight as much as possible recommend CX to use rinse cycle if not using dw as much also keep using affresh & disposal cleaner deodorizer CX PIF THRU APP

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Virginia Beach, VA 23464

Branden R.

Job Details: 05/25/2023

"cx complaint unit making loud noise , found when spinning you can hear grinding noise , replaced belt just to see if that was the proplem and still making loud grinding noise . cx will need full gearcase repair bearing bad on gearcase allowing unit to make grinding noise .; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11550891 (agitator)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Reisterstown, MD 21136

Justin S.

Job Details: 05/25/2023

replaced the parts and ran the automatic test cycle. the unit is filling draining agitating and spinning good. ran the drain and spin and the unit is spinning good and will cancel the cycle unlike before the parts were replaced per the cx. the unit is now good

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Manassas, VA 20112

Robert W.

Job Details: 05/25/2023

"CX Complaint is the unit is giving error for no water, Ran diag and found unit not filling pulled lower panel and found the wire to the inlet valve has been chewed through unit is going to need harness.; ordrng 1 W11568793 (harness)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fort Washington, MD 20744

David J.

Job Details: 05/25/2023

"CX complaint water is getting put into dryer with unit not running. Arrive today and verify complaint found water valve on dryer is letting water pass by without being turned on explain to customer this unit we need a new valve to properly repair issue. Customer would like to call whirlpool to see if they would cover the cost of parts and labor to properly repair. Customer had asked for me to remove T line, connecting washer, and dryer together that way temporary they could use dryer Until they wanted to steam option repaired. I explain to customer the unit will work with no issues and they can decide within 30 days if they would like us to come back."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Washington, DC 20036

Samuel R.

Job Details: 05/25/2023

cx complaint unit knob is loose to adjust freezer temp.checked evap cover and found evap cover to have failed and not let knob sit correctly.will need new evap cover.used new knob as old one would splintered from removing off cover.W11288284; ordrng 1 W11288284 (evap cover)

We serviced a

MAYTAG OVEN

Model MGR8674AW0

Near Springfield, VA 22151

Lloyd B.

Job Details: 05/25/2023

"Cx complained the unit ddi not heat above 100 degrees. Inspected the unit and found that there is a flame, bur then goes out. At the spark module, the brown wire was disconnected. Pushed the wire into the connector and on to the module and tested and it now lights and heats to 350 degrees. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS

Near Virginia Beach, VA 23454

Branden R.

Job Details: 05/25/2023

cx complaint oven wont heat up . checked unit and found ignitor has proper vac going to it but has OL when ohming ignitor out . grabbed pre id ignitor to come to find connetion on ignitor looks to have been pushed down on ignitor . ignitor defective out of the box . sending back and ordering new one for repair . will use valve just in case .; ordrng 1 w11176454 (ignitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Annandale, VA 22003

Lloyd B.

Job Details: 05/25/2023

"Cx complained of cooling and leaking. Installed new covers, fan motor and melted ice. Set unit to factory settings. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Washington, DC 20001

Samuel R.

Job Details: 05/25/2023

cx complaint unit is not stasrting cycle.inspected unit and found unit getting 240v.found washer not coming on.follwed test #1 on tech sheet.got control getting 122v checked j12 pins 1 and 4 got +12vdc.per test tech sheet says replace shifter and board.W11629601 W10913953; ordrng 1 W11629601 (control) and 1 W10913953 (shifter)

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Springfield, VA 22151

Lloyd B.

Job Details: 05/25/2023

"Cx complained the unit did not dispense fabric softner after repair. Spoke to tech support and while testing, water got on the control causing damage. With the advice of TS, he had me pull the line off of the dispenser assy that was too short to reach the port on the disp assy and so when filling, water got on the control. They gave an SR and so I spoke with trade care for coverage; ordrng 1 W11316256 (valve)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Middle River, MD 21220

Emmanuel R.

Job Details: 05/25/2023

"Cs oven not heating on baker, confirmed complaint. I found the unit wouldnt preheat past 195 degrees. Bake element ohmed out 25k, getting good volatge at the elements and at the terminal block. Wiring harness has continuity. Control board is clicking the bake element every 30seconds.Replaced control board and tested it again. This time the unit preheated to 350 in under 8 mins. Unit is now working properly."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Vienna, VA 22180

Christian C.

Job Details: 05/25/2023

"Cx complaint unit is not draining. Inspected unit found F9E1 unit not draining, and F9E2 drain pump electrical problem. Ran through diag cycle Unit filled and washed but did not drain. Tested drain pump reading 29ohms. Removed drain pump some debris found. Removed debris and drain pump still struggles to drain properly. Ordering drain pump.; ordrng 1 W11497943 (drain pump)"

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