We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Beaverdam, VA 23015
Thomas B.
Job Details:
05/25/2023
Lower d legs to avoid console tub replaced the console tested for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Aldie, VA 20105
Richard B.
Job Details:
05/25/2023
"CX complant. Water still leaking . Inspected unit and found water around dual valve , Dispensd water through dispenser and no additional water leaked , Water leaking whem ice maker calls for water , Ordering dual valve and ice maker fill tube, Further work needed , Will need two matts and will need to pull fridge from cabinet with two techs. Several drip areas under the unit. ordering water lines and dual valve. Further work needed TWO tech. Reported findings to techline. not in stock.RB; ordrng 1 W11212166 (tube inlet. Ice maker fill tube) and 1 wpw10279866 (dual valve) and 1 W11634223 (water line) and 1 W11634221 (water line) and 1 W11663448 (tube water) and 3 W10357286 (fitting)s"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Beaverdam, VA 23015
Thomas B.
Job Details:
05/25/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control and the fascia tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Leesburg, VA 20175
Richard B.
Job Details:
05/25/2023
"CX complant. Microwave bulb dosent work. Prior diagnosis found unit needs control , bulb and socket. Found socket not needed. Installed control board and new bulb and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Dover, PA 17315
Sal R.
Job Details:
05/25/2023
I was able to access and replace all parts . I tehn ran test for icebox fan motor and fill tube heater and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Harrisburg, PA 17102
Fred G.
Job Details:
05/25/2023
cx stated at door that they decided to buy a new unit. i moved on
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Manakin-Sabot, VA 23103
Kyle A.
Job Details:
05/25/2023
Cx complaint of a loud rattle. Found compressor hitting the back of the case and condenser hitting case as well. Used compressor shoes to buffer them from the case but will need to return to replace chattering dual valve in the roof of the rc.; ordrng 1 WPW10341329 (Valve)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Manassas, VA 20112
Robert W.
Job Details:
05/25/2023
Cx complaint is the unit is making noise. Inspected unit and found the blower wheel making a tone of noise. Found blower freee spinning on motor shaft. Replaced motor and blower unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Bear, DE 19701
Taylor F.
Job Details:
05/25/2023
Replaced FC door from previous diagnosis and unit is now working as designed. Job is complete. Cx paid 110 labor by CC.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Shane B.
Job Details:
05/25/2023
swapped FC door with FC door. restored power. unit is working as desgined. `
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Alexandria, VA 22305
Jason A.
Job Details:
05/25/2023
CX complaint DRYER tumbles but heats intermittently. All voltages good. Checked all heating components. Found thermostat open. red to red/whi open. Called techline. CX request JJ to return; ordrng 1 WP8318268 (thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newport News, VA 23602
Orbie
Job Details:
05/25/2023
"upon arrival evap frozen over. steamed evap. replaced heater. checked defrost heater in test 13, relay clicks but no power going through it. unit needs control to complete repair. ordering ui too just in case. left cx with tradecares phone number as cx is unhappy with unit not being fixed after second time tech has been out.; ordrng 1 W11558182 (control) and 1 W11518204 (UI)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Washington, DC 20009
Sherwood
Job Details:
05/25/2023
cx takes too long to dry. arrived and could not duplicate cx issue vent is free and clear no codes found. unit was adding time when wet clothes were put in. advised cx to use and monitor.
We serviced a
MAYTAG DRYER
Model MDB9959SKZ0
Near Williamsburg, VA
Orbie
Job Details:
05/25/2023
cx complaint unit not washing. checked unit found sump not running after unit filled. drain sounded a little louder than normal. unit needs. sump and drain pump CBE. quoted cx for repair. cx agreed. as per service pointer (W11540964) unit also needs element replacement (S Code S17304) ordering that as well. advised cx we will call when we have all parts in stock. CX pif; ordrng 1 W11416363 (sump) and 1 W11497943 (drain pump) and 1 W11537778 (element)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Baltimore, MD 21229
Shane M.
Job Details:
05/25/2023
installed part. unit worki ng properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Smithfield, VA 23430
Zachery R.
Job Details:
05/25/2023
"cx complaint no operation, checked unit, unit is being supplied with 123vac, correct polarity, checked voltage at acu, service matter states is voltage is not present at p4-1&p4-4 when p8 is unplugged to replace acu, ordering acu to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11556912 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Richmond, VA 23227
Chris B.
Job Details:
05/25/2023
replaced dispencer and vent tested unit insp for leaks found tub warped in front causing water to drip from under door unit will need tub W10909756; ordrng 1 W10909756 (tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Lebanon, PA 17046
Cody H.
Job Details:
05/25/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed. CX DECLINED EMAIL."
We serviced a
MAYTAG FREEZER
Model MBF1958FEZ01
Near Washington, DC 20015
Brian F.
Job Details:
05/25/2023
"Cx states unit not cooling, inspected and confirmed, both compartments not cooling at all. Called MR and MM, windings slightly above spec, ordering compressor. Called office, scheduled SS 2 count job for 6/5; ordrng 1 W10507884 (compressor)"
We serviced a
WHIRLPOOL FREEZER
Model GZ25FSRXYY0
Near Hampden Township, PA 17050
Fred G.
Job Details:
05/25/2023
i was able to access unit and replace the FC gasket and water reservoir as per previou tech. I found FC drain tube was clogged again. I was able to steam it out and found pee trap was clogged as well. got both steamed out and found unit now drains as designed. unit now checks good. collected $120 labor in check #1308
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Abingdon, MD 21009
Neil H.
Job Details:
05/25/2023
"CX COMPLAINT UNIT TEMP AT 50 THEN YESTERDAY UNIT GOT DOWN TO 42 FOUND THE RC EVAP FAN STARTS STRONG AND RAN AT THE START OF DIA THEN LATER WHILE TESTING IT WAS STARTING AND STOPPING THEN RAN AND STOPPED U.I. DIMMING IN SOME AREAS ORDERING NEW CONTROL-EVAP RC FAN-U.I. PANEL; ordrng 1 W10843055 (Whirlpool Refrigerator Main Control Board) and 1 W11634312 (Assembly, User Interface (black))"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Manheim, PA 17545
Justin L.
Job Details:
05/25/2023
Cx complaint unit had water left inside after going off balance. Was able to access unit and leveled unit. Calibrated and tested unit operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Richmond, VA 23222
Chris B.
Job Details:
05/25/2023
cx comp unit will not defrost insp unit conf cx comp found evap in block of ice thawed found wire not seated in brown wire seated wire tested for heater heater working ordering heater harness thawed evap 100 collceted 120 sc 110 labor 15 ship 108.65 part 6.52 tax cx paid in full toatal collected 360.15 cc; ordrng 1 W11650661 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Elizabethtown, PA 17022
Justin L.
Job Details:
05/25/2023
As per previous tech was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model Krff507hps03
Near ,
Frederick R.
Job Details:
05/25/2023
"CX complaint is no cool. Verified siezed compressor. Replaced compressor, stub and installed UV drier. Pressure tested with 140psi of nitrogen and no leaks. Vac'd down to 30in for 10mins. Vac held. Filled with 56g of R600a. Final low sid pressure was 12in vac.. Explained to CX 24-36hrs for unit to get to temps. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Palmyra, PA 17078
Cody H.
Job Details:
05/25/2023
"CX complains unit is making noise and not filling with water as it should sometimes. CX states when unit is unplugged and plugged back in it will work right for a while. CX showed technician video of what unit is doing, unit adds about a cup or 2 of water and then runs cycle as if unit has water in it, but clothing is not even getting wet. Unit was unplugged after incident and is currently running as designed. Spoke to MM about replacement of control due to ongoing issues, to which he agreed. Ordering control for use on return visit. Office to reach out to cx when parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11624943 (control)"
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS05
Near Leesburg, VA 20176
Ken M.
Job Details:
05/25/2023
Caps and burner head replaced and tested. Unit is working properly. Old parts left with customer.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Hanover, PA 17331
Bernard M.
Job Details:
05/25/2023
"Cx complaint unit doesn't power on. Checked and found proper voltage getting to unit. Accessed control and found no volltage getting to the console. Noticed the control has defective components. Ordering console and control, once parts are in contact cx to reschedule.; ordrng 1 W11413567 (console) and 1 W11618917 (control)"
We serviced a
MAYTAG RANGE
Model WFG714HLAS1
Near Alexandria, VA 22303
Lloyd B.
Job Details:
05/25/2023
Cx complained the unit did not bake. Installed new ignitor and spark module and tested and it now bakes to temp. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Takoma Park, MD 20912
Brian F.
Job Details:
05/25/2023
"Cx states ice not dispensing, tested and confirmed. Found threads on yoke and auger motor shaft stripped, unable to remove yoke. Installed new divider, auger motor, yoke, and washer. Tested, ice now dispensing, jumped ice maker fill. Unit is now working properly. Cx declined to provide an email address."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Abingdon, MD 21009
Neil H.
Job Details:
05/25/2023
C X COMPLAINT UNIT NOT DRAINING THE HOSES HAS BUILD UP AND SMELLED BAD CLEARED AND TOLD CX TO RUN D/W CLEANER ONCE A MONTH AND TO RUN HOT WATER TO KEEP EVERYTHING CLEAR UNIT WORKING NOW
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Ashburn, VA 20147
Ken M.
Job Details:
05/25/2023
"Customer complaint is that the water dispenser intermittantly locks up. Unit tested and is currently working properly, but water pressure is a little high, which could be causing the valve to intermittantly lock up. Ordering regulator and water line. Customer also had the fresh food compartment set to 35 which could have also been causing issues with the reservoir freezing and thawing. Unit reset to 37.; ordrng 1 W10786952 (regulator) and 1 8212547RP (tube-water)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Sykesville, MD 21784
Justin S.
Job Details:
05/25/2023
cx says the unit is not spinning. when i arrived i found a f7e1(tach). checked error codes and found a f0e5(balance) ran the automatic test and the unit is filling draining agitating and spinning but does not go into a fast spin. called tech support and spoker with a robert. tech says replace the motor acu and cap; ordrng 1 W11626074 (acu) and 1 W11283592 (motor-drve) and 1 W11395618 (cap)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Ashburn, VA 20147
Ken M.
Job Details:
05/25/2023
"Customer complaint is that the unit is not drying properly. Unit tested and the unit heats, but runs very noisy. Airtflow from the unit is deminished. Inspection of the blower wheel found the wheel is loose, so it is not exhausting properly. Blower wheel resecured with Loctite and unit retested. Proper airflow restored, unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, DE 19947
Frederick R.
Job Details:
05/25/2023
CX complaint is DW not working. Inspected/tested and found unit fills and drains but sump will not activate. Float switch is clear. 120vac to unit. Ordering sumpand returning with pre-id parts. Spoke to Ethan and CX is rescheduled for 6/1/23; ordrng 1 W11665769 (sump)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Chesapeake, VA 23322
Branden R.
Job Details:
05/25/2023
"came out and replace parts on unit , tested and unit is now running as designed ."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hedgesville, WV 25427
Ricky E.
Job Details:
05/25/2023
"the unit is giving errors for a faulty pressure system, faulty control and valve... unable to make contact with the customer to verify anything else... need parts..; ordrng 1 W11170317 (cntrl-elec)"
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Salunga-Landisville, PA 17538
Justin L.
Job Details:
05/25/2023
"As per previous visit was able to access unit and cut into system and replace compressor and drier. Pulled unit into a 30 inch vacuum which held for 23 minutes. Charged system with 68G of R600 and watched as unit built full frost pattern. Unit now checks good no further work needed; ordrng 1 876765 (tubing kit (JL VS)), used 1 876765 (tubing kit (JL VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, DE 19947
Frederick R.
Job Details:
05/25/2023
CX complaint is fridge tripping breaker and IM not working. Inspected/tested and found unit on 20amp arc fault breaker. The unit is nuisance tripping according to service matters. Spoke to CX about options and contact info for manufacturer of breakers. Also CX has an IM with a burnt out motor. Ordering IM.. Seven in staock. Spoke to Ethan and rescheduled for 6/1/23; ordrng 1 WPW10300024 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesapeake, VA 23323
Branden R.
Job Details:
05/25/2023
cx complaint unit not cooling checked unit and found compressor locked up starting at 20 amps and shutting down unit will need SS repair all other major componets checked good .; ordrng 1 W11547313 (compressor) and 1 W11504416 (8.5/6 Nr Ms 00) and 1 W11504431 (Refrigerator Coupler) and 1 W11506621 (6 Nk Ms 00) and 1 W11506635 (Access Valve Coupler) and 1 W11598433 (Evaporator) and 1 W11504415 (Refrigerator Coupler) and 1 SStech (SS tech)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Alexandria, VA 22314
Jason A.
Job Details:
05/25/2023
CX complaint FRIDGE cooled for 24hrs water in FC frozen then got warm. Checked static & running pressures. UV dye was installed. Checked evap + condenser & evap for UV dye. Run vac + closed gauges test for 20+minutes = no change. Pic of before and after. Called office to schedule. 3CountSealSyst + Nitrogen test > JJ; and 1 3CountSealSyst (3CountSealSyst + Nitrogen test)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23462
Carl A.
Job Details:
05/25/2023
"cx complaint of unit going off blance when when laod is completely blance,checked uni to find no error codes at this time, found wash plate to have play in it,checked underside of unit to find screw had backed out but also had pulled rotor down to find unit leaking oil,oil all over plastic clutch ordering parts needed for repairs 2 ct as gear case job; ordrng 1 W10752187 (screw) and 1 W10902814 (Washplate) and 1 W11449841 (Gearcase) and 1 W10734521 (slider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Arlington, VA 22207
Leon
Job Details:
05/25/2023
cx complaint was unit was clogged and froze over confirmed issue when i got there cx already unclogged the unit and it been good for about 2 weeks already ran water down the the drain the flow come out great evrything seems to be working fine now
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Kensington, MD 20895
Roberto I.
Job Details:
05/25/2023
"Cx complaint buzzing noise from compressor.At the arrival, the compressor was running quiet. Ran test 5 and tested the compressor on min and max speed for several times, it worked and sounded ok. I was unable to replicate any noise"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boyds, MD 20841
Julian H.
Job Details:
05/25/2023
replaced heater per service pointer w11540964 scode S17304 tested & found that motor wasnt running found power to it 120vac motor just buzzes heater leak on top of the motor causing motor to stopped working need part; ordrng 1 W11416362 (sump motor)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Williamsburg, VA 23188
Orbie
Job Details:
05/25/2023
complaint door broken. verified complaint. replaced door assembly. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAM01
Near Baltimore, MD 21229
Shane M.
Job Details:
05/25/2023
"cx complaint the unit not making ice & ice being thrown all over place when dispensed. (own ice). found chute missing that leads ice to cup. found icemaker stuck in rotation. found blk to wht wires gettting 12v. 12v at icemakerharness. took bottom cover, at connector. showing 12v+ again. control issue. quote for repairs 253.50 cx paid in full; ordrng 1 WPW10435760 (chute) and 1 W11088499 (control)"
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HS20
Near Culpeper, VA 22701
Daniel J.
Job Details:
05/25/2023
combi oven unit brand new f8 e0 error for upper blower fan under speed cooling fan turns on and moves air error for underseed sugguesting blower and ordering acu also; ordrng 1 W11261165 (control) and 1 W11598119 (blower)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Washington, DC 20002
Samuel R.
Job Details:
05/25/2023
cx complaint unit is not starting cycel.inspected unit and could confrim.found unit to be full of suds.cleaned unit out and calibrated unit.tested unit and now working properly
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Culpeper, VA 22701
Daniel J.
Job Details:
05/25/2023
washer not spinning during cycle checked fault f8 e1 error in history diag noise when cold water valve is activated replaced inlet tested water entering normal and no longer noise when in use
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS4
Near Hyattsville, MD 20784
Samuel R.
Job Details:
05/25/2023
cx complaint unit glass failed.insoected unit and could confirm cx complaint.replaced glass and cleasned all shattered glass.unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Lancaster, PA 17601
Justin L.
Job Details:
05/25/2023
As per previous tech was able to access unit and replace parts. Unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Greenbelt, MD 20770
Sherwood
Job Details:
05/25/2023
cx complaint not powering on. arrived and found unit plug in but not powering on. removed toe kick & cover box and notice terminal block was burnt out. ordering 1 terminal box & 1power cord. other connection can be spliced and reconnect; ordrng 1 W11573809 (terminal block) and 1 W11365014 (power cord)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Yorktown, VA 23692
Orbie
Job Details:
05/25/2023
"replaced UI. still not working. called techline spoke with Chris. unplugged J3 connector and tested unit again, unit working other than left hand side buttons. unit needs left hand control to complete repair but unit working temporarily until we return.; ordrng 1 W11220420 (panl-cntrl)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Odenton, MD 21113
Israel R.
Job Details:
05/25/2023
cx complained unit was takinfg 4 hours for a cylce to complete. also clothes were still wet after cycle was done. after inspecting unit i got error codes f7e1 and f8e1. noticed that then hot water valve was turnt off. turned valve before runnning diag cycle. ran diag cycle and unit completed . cx showed video of humming noise. replaced capacitor.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Laurel, MD 20708
Dustin F.
Job Details:
05/25/2023
"CX complaint: unit still banging crazy and violently.Inspected unit again, confirmed CX complaint. rechecked suspension rods(looked good) tried to take washplate off. Washplate ceased to gearcase. Went over possible options with cx and at this time he doesnt want to continue with any repairs."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Odenton, MD 21113
Israel R.
Job Details:
05/25/2023
"installed ui, control board and mositure sensor. tested unit. unit is now working normal."
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Ellicott City, MD 21043
Robert L.
Job Details:
05/25/2023
"cx complaint washer not finishing cycles stalls and readjusted fro a while, found f7e0(voltage loss) and f2e1 stored, passed diag but once tilted back found rotor screw backed out and neon fluid in rotor (see pic), replaced slider from truck stock w/fresh screw with loctite, recalibrated and tested all ops ok, quoted $515 additional for transmisson and refered cx back to customer care for possible concession (3 years old), collected $186.14 MC for slider repair,cx paid in full, quoted $180 labor for transmission, reorder slider for van stock, trans in ticket if gets concession; ordrng 1 W10734521 (slider RL VS) and 1 W11393685 (transmission), used 1 W10734521 (slider RL VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Annapolis, MD 21401
Israel R.
Job Details:
05/25/2023
"S-Code to cover Labor only. Cx complained that the refrigerator wasnt cooling. acter inspecting unit, we saw over frosting on the evap. need to preform service pointer. drain pan is bowing and need to bne replaced. cx is going to defrost unit. collected service call fee in full.; ordrng 1 W11457241 (Drain pan 77. 34)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Colonial Heights, VA 23834
Zachery R.
Job Details:
05/25/2023
"cx complaint unit not draining, checked unit, come to find defective lower harness, also drain pump measuring out of range, replaced drain pump and harness, calibrated and tested, unit working as designed."
We serviced a
JENNAIR MICROWAVE
Model JMW2430LL00
Near Annapolis, MD 21409
Israel R.
Job Details:
05/25/2023
"Customer complaint unit is displayiong f6e8 error code (communication error). tested unit microwave wasnt working at all. pulled unit out , tested line fuse, switches and block fuse. found block fuse with OL. to get fuse. i nstalled fuse , tested unit and now working properly."
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Ephrata, PA 17522
Cody H.
Job Details:
05/25/2023
"CX complains unit is taking too lomng to reach temp/ not reaching temp at all. Found unit to be recieving 240Vac, as well as putting 240Vac to the bake element, but bake element is reading O.L. thermistor is reading 1kohms. Was able to replace bake element with pre i.d part, pictures of old element on file. Retested unit, unit now heats up as designed, no further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near Wilmington, DE 19803
Taylor F.
Job Details:
05/25/2023
"Replaced FC door from previous diagnosis and unit is now working as designed., Job is complete."
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Glen Allen, VA 23059
Thomas B.
Job Details:
05/25/2023
Cx complaint unit is not working properly inspected unit found grinding when blower winds down inspected house couldn't find anything inside it removed and replaced the blower tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stafford, VA 22556
Tanner B.
Job Details:
05/25/2023
"Installed new gearcase and slider, recalibrated unit and ran diag. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL3
Near Gaithersburg, MD 20878
Julian H.
Job Details:
05/25/2023
CX complaint about sediments heater bending up door dropping handle not ins position tightened handle & found rh spring out of place causing door to drop back together & working explained to CX to do white vinegar baths dishwasher cleaner & change soap to cascade using an echo brand that is not strong enough to get sediments out also to use rinse aid quote CX for heater replacement DECIDED TO PAY FOR SVC CALL ONLY THRU APP WILL CALL US IF MOVE FWD; ordrng 1 W10703867 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDK03ITBS3
Near Washington, DC 20015
Brian F.
Job Details:
05/25/2023
"Cx states unit won't turn on. Found board and ui are receiving power, but the cycle select, start/resume, and cancel buttons are not responding. Unit would need new control panel. Quoted cx for repair, advised cx part is temporarily on backorder, cx declined further service at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Arlington, VA 22201
Jason A.
Job Details:
05/25/2023
CX complaint FRIDGE not cooling. Then temps got warm & all ice melted &water leaked. Found unit pulled out of cabinet & plugged in that morning. Shelves are very cold & condensation. Water in bins & floor of RC. Called office. CX OOW. Did not want to pay for SC > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Shillington, PA 19607
Cody H.
Job Details:
05/25/2023
"CX complains unit is not cooling. Found unit to be warm in both FC and RC. Unit shows no frost pattern but compressor is humming. Compressor is drawing .27 amps. Called FG with findings who said to order compressor, drier, and evap as well as 3XL. Office to reach out to CX when all parts arrive.; ordrng 1 W11578004 (evap) and 1 W11504450 (cap to vap lockring) and 2 W11506619 (evap lock ring)s and 1 W11580057 (compressor) and 2 W11506619 (compressor lock ring)s and 1 W11578570 (high to condenser lockring) and 2 W11109499 (drier)s and 1 W11504445 (drier lock ring 1) and 1 W11504447 (drier lock ring 2)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Chesapeake, VA 23320
Branden R.
Job Details:
05/25/2023
"cx complaint unit not making ice , checked unit and found compressor running at 3 amps . units going to need SS repair . ordering all parts called techline to doc; ordrng 1 WPW10605286 (compressor) and 1 WP2313624 (Condenser) and 1 WPW10218037 (evap plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Claymont, DE 19703
Taylor F.
Job Details:
05/25/2023
"Cx complaint is IM not making ice. Tested inspected and verified complaint. Found the IM that was previously replaced to be defective. The plastic bail arm was twisted and would catch on the tray on the way down, making the IM think the bin was full. Replaced IM from pre id and unit is now working as designed. Job is complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Virginia Beach, VA 23464
Carl A.
Job Details:
05/25/2023
"cx complaint of uinnt making noise,checkedu nit to find no error codes at tthis itme,found the splutch causing the grinding noise,also could hear unit slipping,unit will needed a gear case job break down as follows 1/W10752187,screw,1/W11550891,Washer Agitator,1/W11449840,Gearcase,1/W10721967,Drive Clutch Kit,1/W11239857,Drive Beltservice call break down as follows serivce call120.00parts 443.67shipping15.00labor 250.00tax 26.62grand total 855.29 deposit 120.00cx will call back if moving forward with repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Woodstock, VA 22664
Danny R.
Job Details:
05/25/2023
cx says over ui does keep time and goes blank . replaced unitss ui checks ok
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704LPA0
Near Lothian, MD 20711
David J.
Job Details:
05/25/2023
"CX complaint consul on top this came apart. Arrived and inspected unit and found. In fact, the consul is defective and had came apart, which is a potential problem if water gets into it. While inspecting also found a Innerdoor is defective and is not sealing properly, which could cause leaks onto the floor and ruined customers property. Ordering both parts for a return visit and will return when parts arrive.; ordrng 1 W11559689 (Inner door) and 1 W11493862 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Harpers Ferry, WV 25425
Ezra M.
Job Details:
05/25/2023
"installed control, ran diag cycle, no errors, ran drain and spin, verified unit spinning smoothly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Elkridge, MD 21075
Robert L.
Job Details:
05/25/2023
"started with rear single valve, confirmed when paddle activated water thru filter and reservior to dual valve, replaced dual valve, confirmed water to door, but when activated water went to icemaker, replaced rear cavity harness, thsi corrected valve activation issue, t56 E0, T57 passed 01, T45 icemkaer filled properly, tested all ops ok........ all parts were prior 1 year"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Middletown, MD 21769
Ricardo S.
Job Details:
05/25/2023
"Cx complains about a noise and freezer door handle hit the frdige door handle so i made an adjuster on freezer door.. the noise is normal, fans and compressor works fine"
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Silver Spring, MD 20901
Roberto I.
Job Details:
05/25/2023
"CX complaint bad odor from dw.Ran diag, no errors found. The unit washed, drained ok, and the heatrer turned on. No water backflowing trough check valve. Drain loop ok. The unit is working as designed. Instructed cx about clean cycle with Affresh."
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Sharpsburg, MD 21782
Ricky E.
Job Details:
05/25/2023
"customer stated that the unit wasnt spinning. verified issue and the unit showed no errors. ran diag and the unit wouldnt run any agitation or spin. reset the power and ran a drain and spin. the unit sounded like it was agitating in spin, but the motor was pulsating. the unit then gave an error for a faulty shifter.. will need control and shifter assy...; ordrng 1 w11411581 (control)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Clinton, MD 20735
David J.
Job Details:
05/25/2023
Cx complaint microwave light does not come on. Arrived and verified complaint. Cut power to unit and pulled half way out on cart. Removed both top panels to assess under control. Replaced bulb and fuse. Re installed all parts and cut power on. Light now works. Reinstalled unit into cabinet and secured. Set time and tested. Unit is now working as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rixeyville, VA 22737
Daniel J.
Job Details:
05/25/2023
washer banging cabinet sides when in spin cycle found left front foot lower than the rest raised foot pressed down on basket few hops sugguest new suspension rods none in UM; ordrng 1 w11130362 (suspension rods)
We serviced a
MAYTAG DRYER
Model MEDX700XL0
Near Clinton, MD 20735
David J.
Job Details:
05/25/2023
"Cx complaint unit will come on but not heat. Arrived today and verified complaint. Found unit powers on and tumbles. But no heat is in unit. Removed front panel and tested thermal fuse had 0.00, tested heater and had OL. Heating element needs to be replaced. Ordering part for return visit. And scheduled with office. Cx paid in full with debit. ; ordrng 1 WP3387747 (Heating element)"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2778EEZ00
Near Marshall, VA 20115
Daniel J.
Job Details:
05/25/2023
no cool fridge both sections compressor cuts on and os running 2.5 amp draw let unit run no frost forming on coils enterd diag comfirmed fans spinning no frost on coils sugguest compressor covered under entitlements for ten years frost formed uneven cooled down than stopped sugguest compressor labor due on return; ordrng 1 W10276644 (compressor) and 1 WPW10143759 (uv dryer) and 1 W11506635 (process stub)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Chambersburg, PA 17201
Andrew S.
Job Details:
05/25/2023
Per previous diag I was able to access and replace the drain pump and control. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Front Royal, VA 22630
Daniel J.
Job Details:
05/25/2023
installed freezer door and nameplate shelf wasnt ordered ordering shelf; ordrng 1 W10807832 (shelf)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Columbia, MD 21045
Robert L.
Job Details:
05/25/2023
"cx complaint not washing, found f4e3 stored, replaced sump motor from pre-id, reset heater thru diag, tested all ops ok....costco"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near York, PA 17408
Sal R.
Job Details:
05/25/2023
"CX complaint is that the unit is loosing temps in the nFC. I found that with a thermacoupling the temops in the FC are at 25 dergrres set for -4 . I was able to access the FC Evap and found no forst pattern and a large ball of ice over the top RH conner. I called WP Tech Line to document. I am ordering 1 Sealed System repair. TL line woth like a SS tech to run test 4 & 5 while having presure gages hooked up and called back to document . I am ordering all SS parts needed. Return date will need to be 3 call caounted. Once the contract is approved, please have someoen form thenoffice call to set a return date.; ordrng 1 WPW10608485 (FC Evap) and 1 W11429989 (3 way Solenoid) and 1 W10832994 (compressor) and 1 W11580434 (3 way valve) and 1 W11492867 (RC Evap) and 1 WPW10143759 (UV direr filter) and 1 3callcount (3 call count) and 1 Nitro (Nitro)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADW1
Near Lewes, DE 19958
Frederick R.
Job Details:
05/25/2023
"CX complaint is DW still leaking. Verified leak for first time coming from bottom left corner. Door closing issues were never an issue on prior visits from me but now the hinges seem to be bentSpoke to Rich at WPTL Ordfering tub, hinges and friction sleeves. 2 ct tub job. Cannot reschedule due to needing AIG authk; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge) and 1 WPW10681507 (tub-dishwr) and 6 WP8268961 (pad)s and 2 WP8270020 (door spring)s and 1 8194001 (mount,door balance)"
We serviced a
KITCHENAID COOKTOP
Model KECC567RSS02
Near Upper Marlboro, MD 20774
Shawn D.
Job Details:
05/25/2023
cx complaint front left element is not working. inspected unit and confimred element not working all others work fine. rmeoved top and checked element and found its its good no power is being sent to element. gave cx quote for new switch and he agreed and paid in full. only 1 instock; ordrng 1 WP9763765 (switch 226.65)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Herndon, VA 20171
Demonte S.
Job Details:
05/25/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making a chatter noise while Dispensing Water. I then took the Water Filter out and tested the unit. No noise . I then put the Water Filter in and tested the unit. Unit is chattering. Checked the house Water shut off to the refrigerator. Cx has a Seattle Valve that isn't open all the way because if it is open all the way it will leak water. Cx will need to replace Water Filter & Water Valve to house. (Please see Sd Pictures if any questions.) Per whirlpool Techline. Cx is to replace the Water Filter & to replace House Water shut off .
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details:
05/25/2023
"replaced drain hose and ran unit and no leaks, told cx to download the app and update the control per Technical Service Pointer #: W11560447. unit is good"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Red Lion, PA 17356
Sal R.
Job Details:
05/25/2023
I was able to access and repick up the data logger. Informed CX that office will review and call with results.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Dunn Loring, VA 22027
Christian C.
Job Details:
05/25/2023
"Installed gearcase, splutch, and belt. Calibrated unit. Ran through diag cycle no issues. No more squeeking. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS23INSS00
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details:
05/25/2023
Replaced evap fan motor per prior diagnosis. Reset control boardand fan came on. Unit is now working properly. CX already paid in full.. Job complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Falls Church, VA 22043
Leon
Job Details:
05/25/2023
"cx complaint was unit smelled like it was burning and the heater box was beat up confirmed the issue turned unit on and didnt smell any burning let it run for about 20-30 mins still no burning smell so i went to check the vent seen the vent had NO air flow outside cx sad they got the vent cleaned but when i went to look inside i seen only half the vent was being vented outside and the brick to the house was in the way, cx said the old unit was removed because it wasnt drying the clothes all the way and this one was doing the same the discoloration is coming from the dye of the clothes being dried over and over again because its not drying like it should the first time cx want the heater box and dryer front but want the vents fixed first"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Richmond, VA 23234
Chris B.
Job Details:
05/25/2023
cx comp unit will only work in certian cycles and will not start or hard to respond insp unit conf cx comp found unit will not go into diag mode and or test mode stuck key must be pressent in UI and unit will start door will lock water come in drum moves unit does drain but just not consistant; ordrng 1 W11201286 (control) and 1 W10911042 (ui)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near McLean, VA 22102
Leon
Job Details:
05/25/2023
cx complaint was unit didnt start at all confirmed the issue replaced all the part then tested unit seen a f3e1 error code which is the pressure switch PS holes wasnt clogged ordering new PS; ordrng 1 W11316246 (pressure switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Ashburn, VA 20147
Ken M.
Job Details:
05/25/2023
"Customer complaint is that the unit is noisy in rinse. Ran test cycle and the unit ran through all parts of the cycle, but there was a lot of wiggle during spin for an empty drum. Inspection of the drive system found no obvious issues. Washplate is secure. Suspension tested good and the cabinet is level. Had the customer grab a load of towels and ran a quick wash cycle to try to duplicate the issue. There is a dragging noise coming from the gearcase in spin. When the unit went to slow down, it did not sound like the splutch was fully engaged, make a loud knock. Ordering actuator, splutch, and gearcase.; ordrng 1 W11454372 (gearcase) and 1 W11481722 (actuator)"
We serviced a
WHIRLPOOL FREEZER
Model GS5SHAXSL01
Near Falls Church, VA 22043
Leon
Job Details:
05/25/2023
cx complaint was fc wasnt cooling when i got into the home unit was cooling great evap had great frost pattern the fan motor was powerful the harness was very beat up with wires showing ordering new harness; ordrng 1 W10129821 (harns-wire)
We serviced a
WHIRLPOOL DRYER
Model WED9270XW1
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
05/25/2023
cx complaint unit turns on but wont start. inspected unit and found 247.3vac to unit. found f1e1 error code. I found unit control has failed. qouted cx for repair and cx declined. charged cx only for service call $120