We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Westminster, MD 21158
Drew B.
Job Details: 02/21/2023
cx complaint they fall under the the heating element.. and replaced and tested now checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bel Air, MD 21015
Neil H.
Job Details: 02/21/2023
ORDERING THE SUMP WITH MOTOR; ordrng 1 W11164469 (Sump & Motor Assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 02/21/2023
"Replaced control, sump assy, and valve assy. verified proper operation."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 02/21/2023
"cx complaint is the unit leaving clothes soaking wet. cx said unit has been worked on twice but repair didnt last long, issue returned. cx says she has to run drain and spin after cycle completes to get clothes dry. checked for codes and found F5E4 lid not opened between cycles, F0E3 overload, F2E1 stuck key. cleared codes, ran service cycle. unit completed cycle with no issues. ran high speed spin. spun smoothly. checked suspension. it feels worn, pushes down easily and spings back up higher than its resting point. pressure hose was not clogged. ran calibration. no signs of damage or wear on the stator, clutch or any other part under unit. ordering suspension and control baord for return visit. schedule when approved/parts available.; ordrng 1 W11130359 (suspension) and 1 W10920541 (control board)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Winchester, VA 22601
Ezra M.
Job Details: 02/21/2023
Replaced right front element and infinite switch. Verified proper operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fairfax, VA 22031
Jason A.
Job Details: 02/21/2023
CX complaint DW not drying. Ran test wash. NO ERROR codes. Test wash complete. Unit drains & element heats. Rinse AID in dispenser. DW has new floor higher than unit & cannot pull out. Unable to install kickplate. Started Sensor wash+ Heated Dry + Hi Temp Wash with added rinseaid & Cascade detergent. > JJ; ordrng 1 W11116422 (UI console Touchpad) and 1 W11368911 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Winchester, VA 22602
Ezra M.
Job Details: 02/21/2023
found that unit was not level. raised front feet and leveled unit. ran test cycle and found no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Little River, SC 29566
Jason T.
Job Details: 02/21/2023
"Cx complaint, ice freezes together inside the ice bucket, found ice door not closing properly causing warm air to migrate and freeze the ice in the bucket. Removed the ice and tested the ice bucket, found drag in the auger arm causing the ice bucket to shift offset from the casing. Advised cx parts on order, contact VIA dispatch to schedule a return visit once parts are received, cx agreed.; ordrng 1 WPW10558424 (ice-contnr) and 1 W11423781 (ice-door chute)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Winchester, VA 22602
Ezra M.
Job Details: 02/21/2023
Replace ice maker. verified operation.
We serviced a
KITCHENAID OVEN
Model KODE507EBS02
Near Fairfax, VA
Demonte S.
Job Details: 02/21/2023
Inspected the unit. Found that the cx is saying that the Oven is giving an Error Code. Ran Service Diagnostics on the unit. Error Codes are F2E1 = Stuck Key. Checked all Keys to the Console. The Upper Oven Bake Key isn't working at all. F2E2 = Console Board is disconnected. All connections are fully inserted. Cx paid all but the labor. Cx will need to pay the labor on the return visit. Cx paid by check. Check is in the Blue money bag. ; ordrng 1 W10916763 (SWTCH-MEMB ( Black Stainless))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Dumfries, VA 22026
Demonte S.
Job Details: 02/21/2023
Inspected the unit. Found that the cx is saying that the Refrigerator Section isn't cooling properly. Checked the Refrigerator Section. Found that when the Refrigerator goes into a Defrost. The water cannot go down to the Drain Pan. The drain hole has collapsed and plastic is melted around it. ( Please see Sd Pictures if any questions.) CX paid for service call only by card. CX is paid in full.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Norfolk, VA 23513
Carl A.
Job Details: 02/21/2023
"cx complaint of oven not heatinig,checked unit ,found power to glow bar,but no amp being pass,unit needs new glow bar break down as follows ,1/W11176454/Igniterservicce call break down as followsservice call 120.00parts 76.40shipping 15.00labor 110.00sub total 321.40tax 4.58grand total 325.98; ordrng 1 W11176454 (Igniter)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lincoln, DE 19960
Michael E.
Job Details: 02/21/2023
Replaced the lower harness and drain pump as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Harrington, DE 19952
Frederick R.
Job Details: 02/21/2023
"CX complaint is no cool. Inspected/tested and found compressor to be siezed up. This is an R600 unit. Ordering compressor, drier and coupler. 2ct SS job on return.100 in stock at Truibles UM. Office to reschedule SS job; ordrng 1 W11370574 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 02/21/2023
Removed and replaced the water valve assy tested for proper use unit now functions Normally.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Ashburn, VA 20147
Ricky E.
Job Details: 02/21/2023
customer stated that the units door was leaking... verified issue and fnd units door gasket leaking... need part...; ordrng 1 w11483553
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Stafford, VA 22554
Tanner B.
Job Details: 02/21/2023
Ice on FC section floor and drain pan. cleared ice and cleared clog in fc drain .. unit now draining water correctly . Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ashburn, VA 20147
Ricky E.
Job Details: 02/21/2023
customer stated that the unit wasnt making it past sensing. verified issue and fnd errors for no fill long fill and a lid latch fault.. fnd faulty inlet valve and the lid latch is not locking eveytime the unit is ran... need parts...; ordrng 1 W11210463 (valve) and 1 W11307244 (latch)
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/21/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Waynesboro, PA 17268
Andrew S.
Job Details: 02/21/2023
"Cx complaint is that the center burner has gotten higher than it was. Upon arrival I verified that the unit is using natural gas. I verified that the orifices were correct. I found that the cap and spreader has suet built up on them. I was unable to adjust the burner. I am ordering the valve assembly, cap and spreader. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W10594395 (Manifold) and 1 W10833886 (Cap Kit) and 1 W10811599 (Flame Speader)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Stafford, VA 22556
Robert W.
Job Details: 02/21/2023
Cx Complaiont is the unit is giving check vent code and is making noise. Inspected unit and found the venting is brand new and is correct lenth per intalation found the motor has failed and is causing the noise the thermistor is miss reading causing the error for vent. Ordering thermistor and will use motor and blower on return.; ordrng 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 02/21/2023
"Cx complaint, outer door is seperated from the console assembly, pics on SD. Advised cx parts needed are on a factory back order, contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W11613486 (OUTER-DOOR PANEL) and 1 W11613564 (CONSOLE)"
We serviced a
WHIRLPOOL OVEN
Model KSEB900EWH0
Near Leonardtown, MD 20650
David J.
Job Details: 02/21/2023
F8e0 cooling fan F1e0 internal Cx complaint unit keeps displaying error message when baking. Also found when cooking it was burning stuff. Arrived today and installed unit. Found error codes above. Cleared error codes and tested unit. Cooling fan never came on and at about 170 degrees unit displayed cooling fan error again. Unit needs to have cooling fan replaced. Quoted Cx for repair and they will let us know within 30 days Cx paid 120.00 for service call; ordrng 1 W11107275 (Cooling fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Little River, SC 29566
Rolf K.
Job Details: 02/21/2023
Cx complains of noise. Caught it on video. Damper diffuser motor running longer than normal. Ordering 1 damper diffuser and 1 electronic control. Cx also complained of fridge being too cold at times.; ordrng 1 W11236851 (damper diffuser) and 1 W11595219 (electric control)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Georgetown, DE 19947
Michael E.
Job Details: 02/21/2023
"CX complaint: low fill and valve leaking. Tested and verified complaint. F8E3, F7E5, F8E1 error codes. Valve is allowing water to pass through when its closed. Overflow condition does not appear to be from any kind of hose problem. Shifter is working properly. Replaced control. Ordering inlet valve. Scheduled return visit for 2/27 AM; ordrng 1 W11210463 (valve)"
We serviced a
WHIRLPOOL HOOD
Model KXD4636YSS0
Near Baltimore, MD 21212
Andrew H.
Job Details: 02/21/2023
The customers complaint is that the units downdraft is going up and then going down after the button is pressed. Found no screw and bottom of pendulum. I replaced pendulum screw and tested unit. Unit went up and sounded like it locked into the rear pendulum locking spring tab. But then began to fall down without the motor energized the same way that it went up. I confirmed with Mike Renner that this sounds like the pendulums are not binding together and that the rear pendulum is worn where the spring and the clip meet the front pendulum arm. If I hold down the button the downdraft will go up and down and the motor will bring the downdraft back down with the motor energize. I found that the issue is with the rear pendulum arm. When replacing this pendulum arm the cooktop will have to be removed. Did not use push button switch. Push button switch is working properly. Returning push button switch and using money towards pendulum arm. Customer still may need to be refunded about $20 or so after the; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Silver Spring, MD 20902
Roberto I.
Job Details: 02/21/2023
"CX complaint keys and display not working properly.Found display fading, control panel overlay detached allowing steam to damage the UI. Ordering control panel W11460908. Pre id UI to be used on return. Teturn visit 3/2/23; ordrng 1 W11460908 (control panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Ashburn, VA 20148
Ricky E.
Job Details: 02/21/2023
10-4 5-1 ... customer stated that the unit wasnt going into wash and shutting down. verified issue and fnd a 10-4 diverter error.. the unit will need the sump assy to correct the issue...; ordrng 1 w11460946 (sump assy)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Waldorf, MD 20601
Robert A.
Job Details: 02/21/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. I found an error code: f1e1. I tried to start a service cycle, it did not working. I cycled power multiple times, still the same issue. The display continues to flash the f1e1 error code. The unit needs a new control board to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11633359 (control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 02/21/2023
"while installing grill noticed evap fan was not seated, had to use 5/16 screws to get evap fan to seat properly. grille tabs defective due to evap fan not being seated in proper position. tried using zip ties to secure grille, no success. ordering grill to complete repair.; ordrng 1 WPW10175909 (grille)"
We serviced a
WHIRLPOOL WASHER
Model MVWB865GC0
Near Severn, MD 21144
Israel R.
Job Details: 02/21/2023
Got to the home and the customer asked me if we had the door. And she said that she dont want to pay for anything until we get the door. She wants to wait to pay for everything i quoted 230 for labor and service call. Door is with in a year. ORdeirng lid. Customer told me she will pay for everything when we come back with the part.; ordrng 1 W11256781 (lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY02
Near Springfield, VA 22152
Jason A.
Job Details: 02/21/2023
CX complaint FRIDGE stopped cooling. Unit was plugged in on arrival. Unplugged unit & checked current draw. When plugged in relay clicked & compressor started. Measured FC temp from 72F to 49F. Unit is cooling > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS1
Near York, PA 17402
Sal R.
Job Details: 02/21/2023
CX complaint is that the unit is intermitsantly leaking in the left front cornner. I ran 2 auto test cycles and could not recrate the leak. I advised CX to run clean cycles with white vinagar. CX will call office if leak happens again.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Broadway, VA 22815
Danny R.
Job Details: 02/21/2023
insrtalled partrs check sok
We serviced a
WHIRLPOOL OVEN
Model WFC315S0JW3
Near Camp Hill, PA 17011
Fred G.
Job Details: 02/21/2023
cx complaint when closing door the left side makes a knocking noise. inspected unit and found left side hinge is causing the knocking noise. I found all screw were tight in left hinge. unit needs hinge to correct issue. scheduled cx for 2/24/23.; ordrng 1 WPW10299227 (hinge-door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Conway, SC 29526
Rolf K.
Job Details: 02/21/2023
CX complains no ice. Reset control by powering down. Icemaker cycled and filled after power up. Operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Millersville, MD 21108
Israel R.
Job Details: 02/21/2023
Customer complaint unit is not cooling. I tested the unit and found fans working and the compressor is not turning on. I ran rampo test and on lo ran the compressor only gets about 20 watts. and on ful speed the fastes is about 50 watts. Unit has bad compressor. Ordering compressor dryer and coupler all partrs covered for 120 month customer is paying 350 for new compressor.; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Poolesville, MD 20837
Julian H.
Job Details: 02/21/2023
CX complaint about unit running all the time inspected temps on arrival RC36* Fc-2* tested all componenets & working properly on test mode CX hearing fans I explained how unit operates sounds that Cx are hearing are within this model fan runs constantlyalso turned icemaker off CX doesnt have it hook up working properly
We serviced a
JENNAIR RANGE
Model JES1450FS
Near McLean, VA 22101
Leon
Job Details: 02/21/2023
cx complaint was unit wouldnt bake confirmed issue seen that the broil works great but bake elment was broken ordering new element; ordrng 1 W10779716 (bake)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Chesapeake, VA 23322
Zachery R.
Job Details: 02/21/2023
"replaced lid latch, tested, unit working as designed."
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Gaithersburg, MD 20882
Julian H.
Job Details: 02/21/2023
CX complaint about not able to turn fan off inspected & found stem separated from switch also bezels are not staying in position causing difficukty with turning on burners need parts; ordrng 1 W11240529 (bezel-knob) and 1 W10866564 (swtch-fan)
We serviced a
JENNAIR DISHWASHER
Model JDB9000CWS1
Near University Park, MD 20782
Emmanuel R.
Job Details: 02/21/2023
"Replaced sump and motor, tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Ashburn, VA 20148
Richard B.
Job Details: 02/21/2023
"CX complant. Fridge not cooling good. Inspected unit and found ice build up on evap lines . Indicating a low referigerant issue. temps in freezer are 40 . icecream is soft. quoting CX price for sealed system , CX will call once they decide. RB; ordrng 1 W10507884 (Compressor 493.54) and 1 wpw10514110 (fan 233.54) and 1 w10913906 (stup 20.50) and 1 WPW10143759 (dryer 19.10)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH04
Near Middletown, PA 17057
Marc M.
Job Details: 02/21/2023
cx complaint unit thawing items in the fc and freezing items in the rc. based on cx description began inspecting for a sealed system failure. immediately checked temps and found unit operating around 4-6 dergrees. however after removing the evap cover found a large accumulatio of ice on the evap at the capilary tube. unit has ss failure. quoted for repair but cx does not want to proceed. collected only for service call.
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Vienna, VA 22181
Jason A.
Job Details: 02/21/2023
CX complaint WASHER noise. Check motor area has a slight oil leak from gearcase. Washplate tight & no foreign objects. Level unit. CX did not want to service unit > JJ; ordrng 1 W11393685 (gearcase 263.77)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Harrisburg, PA 17109
Marc M.
Job Details: 02/21/2023
"installed parts and tested unit. unit began quick wash cycle, filled, drained, no issues. unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Millsboro, DE 19966
Michael E.
Job Details: 02/21/2023
CX complaint: RC lights flickering. Tested and verified complaint. RC LED module is the only one flickering. Ordering LED module. Cannot reschedule due to AIG; ordrng 1 W11527432 (LED module)
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW2
Near Washington, DC 20016
Emmanuel R.
Job Details: 02/21/2023
Replaced idler pulley and tested unit. Unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW05
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 02/21/2023
"cx complaint unit making humming sound. and unit runs majority of the day. advised cx long compressor times are normal with r600. come to find humming coming from condenser, installed styrofaom and zipties to muffle humming. no luck, advised cx i will be ordering a 2nd tech to get a better look/access to condenser. and via office will contact for return visit.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Washington, DC 20002
Emmanuel R.
Job Details: 02/21/2023
"Cs top rack is falling off, confirmed complaint. Left side adjuster has broken off. Quoted customer $217.30 for both adjusters but he will be talking with the landlord about. adjuster WPW10546503 x2. Collected for svc call. Advised quoted is good for 30days."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ0
Near Bowie, MD 20720
Shawn D.
Job Details: 02/21/2023
"installed part has a hairline crack in the element but is fine cx saw it and thinks its bad, then lens covers and then found the screws that connect the console cover the gramments fell apart they are plastic and a screw goes into then they are nto strong. i tested new element and i think it works good. cx said its not bright enough and will not get hot enough. i informed her it working how its suppose to. cx wants to rpelace it again since it came cracked and also ordering 3 gromments for return; ordrng 1 W11563195 (element) and 3 W10645947 (gromment)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Chesapeake, VA 23322
Zachery R.
Job Details: 02/21/2023
"replaced parts, unit was constantly trying to drain, come to find new acu is defective, installed old acu, tested, no faults after test, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Lanham, MD 20706
Shawn D.
Job Details: 02/21/2023
"opened system and was low on froen. no signs of leak near compressor, checked evap and i think we have a pin hole leak at the top of evap. replaced the evaporator, compressor used coupler and drier from v/s then vacumed unit down and filled to 5.5. oz and started cooling. unit is good; ordrng 1 w10913906 (coupler SD V/S) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Newport News, VA 23607
Lucas R.
Job Details: 02/21/2023
"upon arrival mod/ser. rubbed off, spoke with cx advised could not move forward w/o correct mod/ser."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Parkville, MD 21234
Shane M.
Job Details: 02/21/2023
cx complaint the upper & lower racks are showing rust. can confirmed. ordeirng upper lower racks w wheels.; ordrng 1 W10909088 (upper rack) and 4 W10888592 (upper wheels)s and 1 W10161215 (lower rack) and 4 WP8268645 (lower wheels)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM03
Near Suffolk, VA 23435
Lucas R.
Job Details: 02/21/2023
"replaced compressor and drier, vacuumed, charged, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Lititz, PA 17543
Cody H.
Job Details: 02/21/2023
"CX complains unit Icemaker is not working, Found that the FC door harness has failed and unit will need new FC door. CX quoted for repair and has agreed on amount for repair. CX to call office when parts arrive to schedule return visit.; ordrng 1 W11390104 (door (stainless))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Delmar, DE 19940
Frederick R.
Job Details: 02/21/2023
"CX complaint is no cool. Verified prior techs diagosis. Replaced compressor, drier and installed coupler. Pressure tested with 140psi of nitrogen. Vac'd down to 30in for 15mins. Filled with 56g of R600a. Compressor, fans and all components working. Informed CX 24-36hrs for unit to get to temps"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Longs, SC 29568
Jason T.
Job Details: 02/21/2023
"Cx complaint, no-cool installed compressor kit, vacuumed and charged with 68 grams of R600A. Verified proper air flow, cooling-freezing...unit is working as designed.; ordrng 1 RTKR600A8 (R600A JT VS), used 1 W10913906 (COUPLER), and 1 RTKR600A8 (R600A) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Seaford, DE 19973
Michael E.
Job Details: 02/21/2023
"Replaced the element, operating thermostat, and tco as per previous diagnosis. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 02/21/2023
"Cx complaint unit doesn't shut off after turning switch. Ran unit on timed dry and after running few minutes turned switch to off and unit still ran. Unit shuts off when opening door. Ordering switch, once approved contact cx to reschedule; ordrng 1 WPW10117655 (start switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Gloucester, VA 23061
Justin W.
Job Details: 02/21/2023
cx complaint unit leaking from left side. checked unit to find excessive suds. cleared out suds and leveled unit back by lowering front legs. unable to get unit to leak. ran 3 diagnostics cycles. advised cx to not pre wash dishes
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE00
Near Towson, MD 21286
Justin S.
Job Details: 02/21/2023
cx says the unit is not cooling in the freezer and now the refrigerator is starting to warm up. both refrigerator and freezer temp is 50f. compressor condencer and evaporator fans are active. compressor pulling .5aac. very little cooling off the discharge tube. cx is going to call in if they want to proceed with the repair; ordrng 1 W10276644 (compressor) and 1 W10720079 (tube) and 1 W10735008 (heater-pan) and 1 W11553229 (evaporator) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Conway, SC 29527
Jason T.
Job Details: 02/21/2023
"Installed updated tub-ring, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Williamsburg, VA 23188
Orbie
Job Details: 02/21/2023
"replaced sump, tested unit. thought I had a leak from bushings after sump replacement. pulled heater element from VS. put unit back, tested unit again. found small leak at rear seam of cabinet causing leak from both sides. Ordering Tub. Ship tub directly to CX; ordrng 1 W11537778 (heater OA/VS) and 1 W11409866 (Tub)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Berlin, MD 21811
Frederick R.
Job Details: 02/21/2023
Replaced co0ntrol and temp sensor per prior techs diagnosis. Tested unit after repair and it preheated to 350deg per normal operation. Working properly. Job is complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Springfield, VA 22153
Demonte S.
Job Details: 02/21/2023
Inspected the unit. Found that the cx is saying that the Top to the User Interface is peeling. Checked the User Interface. The Panel is peeling really bad which is going to allow moisture into the User Interface and have the Boards die. Ordering the User Interface / Console. ( Any questions please check Sd Pictures.); ordrng 1 W11413963 (PANEL-CNTL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Boonsboro, MD 21713
Ken M.
Job Details: 02/21/2023
Old auger motor and yoke cut out and replaced. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Abingdon, MD 21009
Neil H.
Job Details: 02/21/2023
CX COMPLAINT UNIT NOT COOLING COMPRESSOR RUNNING BUT NO COOLING AND VISIBLY YOU CAN SEE THE COMPRESSOR WAS HIT WITH WHAT I GUESS WAS A FORK LIFT AND NOW THE COMPRESSER IS LEANING AND HAS LARGE DENT IN IT .3 AMP DRAW. S.S. TECH NEEDED; ordrng 1 W11580057 (COMPRESSOR) and 1 W11504445 (Whirlpool Refrigerator Coupler) and 1 W11504415 (Whirlpool Refrigerator Coupler) and 1 W11504450 (4/1.8 Nr Ms 00 (capillary Tube To Evaporator))
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Brightwood, VA 22715
Eric F.
Job Details: 02/21/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 02/21/2023
"cx complaint is the unit not cooling properly. cx has a thermometer in the unit that gets up to 41degrees when set to 35. cx says food is expiring to fast. when i arrived unit was set to recomeneded and had been for the last 24hr. my prob shows 31 on top shelf, inside top bin shows 32. bottom bin shows 30 degrees. called techline to document. they advised putting data logger on the top shelf and 1 in the bin and record temps. ordering data loggers.; ordrng 2 datalogger (data logger)s"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Williamsburg, VA 23185
Justin W.
Job Details: 02/21/2023
"replaced cam, motor, washplate, belt, gearcase. calibrated and tested unit working as designed"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Gerrardstown, WV 25420
Ken M.
Job Details: 02/21/2023
"Customer complaint is that the unit fills when not in use. Unplugged the unit and turned the supply valves on. Unit started filling from both hot and cold. Unit needs new valves. Checked for stored error codes and found F8E6, F3E3, F0E7, and F0E3. Ran test cycle and the unit started leaking onto the floor. Further inspection of the valves found the one furthest right has ruptured. Unit tested without water to ensure the rest of the unit is still working properly. Rest of the unit is still working properly. Valve replaced and unit retested.; ordrng 1 W11165546 (valve(KM VS)), used 1 W11165546 (valve) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Waldorf, MD 20601
David J.
Job Details: 02/21/2023
CX complaint user interface with separating and cause moisture inside display and would not show display. After previous text visit he had found this unit needed a new user interface arrive today to cut power. Remove door skin and replaced touch panel reinstalled all parts powered unit on tested unit is now working as designed job
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Washington, DC 20012
Brian F.
Job Details: 02/21/2023
"Cx states water coming out of dispenser very slowly, tested and confirmed. Same results with new and old filter, installed filter bypass cap, water dispensing normally. Tested dual valve, ice maker valve read 196ohm, water valve read 2.05Kohms, water valve out of spec.; ordrng 1 WPW10420083 (valve)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Lebanon, PA 17042
Cody H.
Job Details: 02/21/2023
"CX complains unit front right burner got very hot and would not stop. CX also complains unit right rear burner is not working. Confirmed Unit front right burner is either all the way on or all the way off and right read burner has no reaction.Found right rear burner to have failed, and found right front and rear infinate switches to be failing. Quoted cx for parts and CX does not want further work done at this time. Collected for service call. No further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Columbia, MD 21045
Robert L.
Job Details: 02/21/2023
"cx complant stopped making ice and not cooling well, found FC evap completely frosted over and FC over packed with food, found open thermistor in diag, ordering evap heater harness, thermistor and will use icemaker on return; ordrng 1 WPW10384183 (thermistor) and 1 W11650662 (heater harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Elizabethtown, PA 17022
Cody H.
Job Details: 02/21/2023
Was able to access unit and replace parts. Unit now works as designed. No further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Clarksville, MD 21029
Robert L.
Job Details: 02/21/2023
"cx complaint not cooling in RC, found evap frozen over, per TSP W11512766 Rev. C.......... needs updated ui control and thermistor optimization, quoted $550 for repair, cx wants to call kitchenaid, collected $120 visa; ordrng 1 W11509095 (ui control per TSP) and 1 W10316760 (thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Clarksburg, MD 20871
Julian H.
Job Details: 02/21/2023
replaced parts MUST WAIT 72 HRS FOR TEMP TO ADJUST
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Newport News, VA 23606
Justin W.
Job Details: 02/21/2023
cx complaint unit not cooling properly. checked unit to find temps at -13.3fc and 34.3 rc. fc thermistor ohmed at 24.41 k ohms between p5-3 and p5-4 connector.rc thermistor ohmed between p5-1 and p5-2 at 7k ohms. found unit getting stuck in defrost mode and found fc thermistor reading 0 degrees yet temperature in fc is 13 degrees. ordering control and thermistor to complete repair.; ordrng 1 W11556910 (ui) and 1 W11548534 (control) and 2 W10316760 (thermistor)s and 1 W11548536 (evap harness with bi metal)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Virginia Beach, VA 23453
Carl A.
Job Details: 02/21/2023
replaced switch tested unit works as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Laurel, MD 20723
Shawn D.
Job Details: 02/21/2023
cx complaint bulb blew out again so changed it and now light wont turn off. inspeted unit and confirmed light will not turn off even when panel says light is off. relay is bad on the control. ordering control and bulb for return; ordrng 1 W11342846 (control) and 1 8206232A (bulb)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Baltimore, MD 21207
Andrew H.
Job Details: 02/21/2023
Customer complaint is at the unit would not spin out a rug. Customer stated she was washing a rug by itself. And when washing the rug it was saturated and very wet. The customer stated that when she was watching this rug it would never ring out and kept auto-sensing. Customer had the rug there and I advised her that when washing that rug she might need to have more items in the unit will like towels. Customer stated she ran other cycles and those cycles were fine with just regular clothes in the unit. The customer just had this problem during that one cycle. Inspected unit found unit did not have any error codes stored. I ran auto test mode and all functions worked properly. I then advise customer on when watching that item she will need to have more items inside of the unit. Unit is draining and did not require any parts at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Laurel, MD 20707
Shawn D.
Job Details: 02/21/2023
cx c omplaint freezer section is acting like the fridge its not cold and fridge side is warm. inspected unit and found the evaporator is frozrn over snapped pics. thermister in that ice was 40k all thermisters pass in diag and heater works good. called techline spoke to chris and he recomended replacing control. CLEARED ALL ICE pulled unit out to check wires on control to find cx has roaches snapped pics. this is a brand new house. infomred cx he needs exterminator with recipt i wrote on thank youcard. ordering control for return and informed cx if theres a moving roaches on return we wont be able to do repair until bugs are gone; ordrng 1 W11558182 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Linglestown, PA 17112
Marc M.
Job Details: 02/21/2023
inspected unit upon arrival and found temps hovering within the 50's. confirmed no frost pattern on evap. evacuated system to find full charge of 134a still present. replaced compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 4.8oz of 134a and tested. unti developed full frost pattern on evap and is now cooling effectively. unit now checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRT519SZDB02
Near Manassas, VA 20109
Daniel J.
Job Details: 02/21/2023
called number on workorder landlord informed its was purchased in oct 2018 indformed customer that it was out of warranty and there would be a charge of 120 for diag stated there should be no fee explained the 5 year coverage was for the sealed systems not whole unit called back into offfice and confirmed called landlord back already on phone with office was on hold; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Middletown, VA 22645
Daniel J.
Job Details: 02/21/2023
treplaced light all lights now working
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC1
Near Bristow, VA 20136
Daniel J.
Job Details: 02/21/2023
washer not always locking inspected unit round left side failing unable to maintain structure around hinge ordering new lid (5)and hinges (0) lid switch shouldnt be needed unless something happens before return; ordrng 1 W11102314 (lid) and 1 WP8563965 (left hinge) and 1 WP8572974 (right hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Haymarket, VA 20169
Daniel J.
Job Details: 02/21/2023
per notes replaced water tube line tested now dispesning water
We serviced a
WHIRLPOOL DRYER
Model WGD92HEFW1
Near Shiloh, PA 17408
Sal R.
Job Details: 02/21/2023
CX complaint was that the unit had a thermal event of lint / pet hair accmulation. Apon arrivel I found the iiunit to be partly disassembled by CX. I inspoected teh unuit and found the CX has cleaned / vacumed out the burnt lint/ pet hair (please see SDQP's ). I tested the unit and foun d the unit to be opperating as designed. I reffered CX to page 13 of the owners manuel 'REMOVING ACCUMULATED LINT'. CX declined servgice to disassemble the unit and clean . I called WP Saftey team and discussed my finds..; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Boonsboro, MD 21713
Ken M.
Job Details: 02/21/2023
Customer complaint is that the unit started to run noisy again after the last visit. Unit tested and issue confirmed. Inspection of the blower wheel found no obstructions or broken fins. Inspection of the cabinet found the screw supporting the left support roller was loose at the floor of the cabinet. Screw tightened down and unit retested. Unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near York, PA 17408
Sal R.
Job Details: 02/21/2023
"CX complaint is that the unit will not opperate. I found that when started the motor hums , biut no movment . I inspected the incoming power supply at the term block and found the propper 240V's for opperatiion. I inspected the motor and found the harness secure . I am ordering 1 motor (279827) and 1 blower wheel (WP694089). Once the parts are avalible, please have someone form the office call to set a return visit. CX must have dog in a in crate or in seperate room at time of service or CX will be rescheduled until arrangements can be made to have dog secured.; ordrng 1 279827 (motor TOS) and 1 WP694089 (blower wheel 36 @ tribs) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Williamsburg, VA 23185
Justin W.
Job Details: 02/21/2023
cx complaint noise from compressor. verified sound is refrigerant passing through system. temps at arrival 37.8 rc and 1.1 fc. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near Waynesboro, PA 17268
Andrew S.
Job Details: 02/21/2023
Cx complaint is that the light is out in the FC section. Upon arrival I found that the light is mudule is out in the FC. I am ordering the Module. please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11602886 (Module)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Winchester, VA 22601
Ezra M.
Job Details: 02/21/2023
Replaced console.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Rockville, MD 20852
Roberto I.
Job Details: 02/21/2023
"CX complaint mw door not closing properly.Inspected door, found left interlock not working properly. the part was replaced few months ago. Possible issue with hinges. Ordering 2 hinges W10874474 and harness W10874474 (Rop1y) again just in case.; ordrng 1 W11449277 (harness (Rop1y)) and 2 W10874474 (mw door hinge)s"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ0
Near Bear, DE 19701
Taylor F.
Job Details: 02/21/2023
Cx complaint is unit making a loud buzzing noise. Tested inspected and verifed complaint. Found the trandformer to be defective. Quoted cx for repair which they declined. Cx is buying a new unit. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Selbyville, DE 19975
Michael E.
Job Details: 02/21/2023
CX complaint: ice under bin and water preceeds ice on ice dispense. Tested and verified complaint. The only problem i found is that the ice chute seal is not connecting to IB and when i put flashlight in ice chute and close door switch to turn lights out i am seeing a 1/16' gap all the way around the seal. The seal is mounted properly. CX had previously replaced the dual valve and also i confirmed that the inlet tube is not leaking from above. Ordering ice chute seal. CX was not able to reschedule at this time due to uncertain schedule; ordrng 1 WPW10287601 (seal)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Dumfries, VA
Demonte S.
Job Details: 02/21/2023
Inspected the unit. Found that the cx is saying that the Dishwasher isn't Draining properly. Water is Draining just really slow. Checked the Drain Hose. Found that the Drain Hose has Food in the Line. Cleared a lot of Food out of the line. Tested the unit. No leaks. Water is flowing normal. U it is working as Designed. Cx paid for the Service Call by Card. If the cx calls back order the Drain Lines WPW10545278 & 8269144A. Don't go without parts.