Service History 512 - VIA Appliance

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Perry Hall, MD 21128

Shane M.

Job Details: 05/26/2023

installed all parts. .unit working properly.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FV2

Near Baldwin, MD 21013

Neil H.

Job Details: 05/26/2023

CX HAD WARRANTY EXT BY WHIRLPOOL BUT THE CALL WAS MADE ONLINE/PHONE SO INFO DIDN'T COME OVER CX WILL CALL AND HAVE TICKET RESEND IN WARR. ON RETURN THOUGH CONTROL NEED CX SAID UNIT CHANGING TEMP AND BEEPING AT RANDOM TIMES W10894098; ordrng 1 W10894098 (Whirlpool Range Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Centreville, VA 20120

Richard B.

Job Details: 05/26/2023

"CX complant, Water flow restricted. Prior diagnosis found unit needs filter head and valve/ Installed and tested . Working as designed. Job completed, RB"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Rhoadesville, VA 22542

Robert W.

Job Details: 05/26/2023

Replaced terminal block and wires unit is working properly.

We serviced a

KITCHEN AID MICROWAVE

Model KBHS179SSS05

Near Potomac, MD 20854

Julian H.

Job Details: 05/26/2023

replaced display & working properly

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Hampton, VA 23666

Carl A.

Job Details: 05/26/2023

"cx complaint of unit not making ice,checked unit to find thermistor to be out of range replaced thermistor ,also found that the icemaker was not fully seated in wire harness reseated and tested unit works as dsigned"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFT2574DEM00

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 05/26/2023

I was able to access unit and replace the water line as per previous tech. Bled system and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS00

Near Hockessin, DE 19707

Frederick R.

Job Details: 05/26/2023

"Replaced Compressor, RC evap and installed UV drier. Pressure trsted all joints and found no leaks. Vac'd down to 30in for 15 mins. Vac held. Filled with 5.75oz of R134a. Final pressure at RC was 18 at FC 7psi. Informed CX 24-36 hrs for unit to get to temps. Unit is working properly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYMS02

Near Washington, DC 20037

Samuel R.

Job Details: 05/26/2023

cx complaint unit is leaking.inspected unit and found draintube clogged.clear tube and unit is now working as it should

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Wilmington, DE 19805

Frederick R.

Job Details: 05/26/2023

"CX complaint is WM bangs. Inspected/tested found entire floor under washer covered with rodent feeces. Requested CX at least sweep for me to continue service which he did. In spin unit does bang all over. Checked suspension and it appeared ok. Attempted to level unit several times but WM still rocked and banged in spin. Was hesitent to dig further into unit because of the amount of feeces on the floor. CX is aware and signed that area will be cleaned prior to our tech returning. Based off of what I can tell I am ordering parts. Gearcase, splutch, belt and suspension. 2ct gearcase. Cannot reschedule at this time; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW02

Near Bear, DE 19701

Taylor F.

Job Details: 05/26/2023

Cx complaint is door not sealing creating frost on ceiling of FC. Tested inspected and verifed complaint. Found the door to be defective in the center on the top of the door causing the gasket to sag and not make contact with the frame of unit. Ordering door to correct issue. Cx is to inspect the door when it arrives and check for damages. Cannot rescheudle at this time.; ordrng 1 W10746789 (door fip) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Newark, DE 19711

Taylor F.

Job Details: 05/26/2023

Cx complaint is loud noise coming from the RC. Tested inspected and veried complaint. Found the damper to be defective makign a very loud grinding noise while operating. Replaced the damper from pre id. Unit is now working as deisgned. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Spring Grove, PA 17362

Sal R.

Job Details: 05/26/2023

"CX complaint is that the utni is loosing cooling in both FC complart ment . I found that the FC Ecap coil has only 1 line of frost and the tempos in the FC are 11 degrees set @0 (temps taken with thermacoupling). 1 Sealed system repair is needed. I am ordering all SS componaints (per DB). Return visit will need a 4 call count pon return due to the unit being a Bella model and RC door will need to be removed. I collect4d $120.00 for service charges via credit card. 5 year limited warraty covers parts and labor charges until 6/1/26. Once all parts and a SS tech are avalible, please have somoene form tehn office call to set a return date.; ordrng 1 W11336578 (suction tube) and 1 W11109499 (direr filter 15) and 1 W11592010 (compressor) and 1 W11548259 (condensor coil) and 1 W11291123 (RC Evap coil 12) and 1 W11099748 (FC Evap coil 7) and 1 4CALLCOUNT (4 CALL COUNT)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Tappahannock, VA 22560

Thomas B.

Job Details: 05/26/2023

Cleared drain of debris tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Linthicum Heights, MD 21090

Alexander D.

Job Details: 05/26/2023

"upon arrival found cx pop shows sale date of 06/11/21 and invoice date of 8/8/22 because unit took over a year to arrive, doesnt say 'delivery date'. calle office to see if we can use 'invoice date', was advised it should be good because the actual goods issue date shows 7/28/22 and door was already shipped to cx. cx complaint fz door rusting. replaced fz door. tested unit. unit is now working properly"

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS00

Near Harwood, MD 20776

Israel R.

Job Details: 05/26/2023

Installed new parts and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW1

Near Baltimore, MD

Emmanuel R.

Job Details: 05/26/2023

"Replaced control and tested unit, unit is now workin properly."

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Baltimore, MD

Emmanuel R.

Job Details: 05/26/2023

Replaced ignitor and tested unit. Unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS00

Near Moyock, NC 27958

Branden R.

Job Details: 05/26/2023

"cx complaint ref is not cooling checked unit and found in evap fan test , fridge fan not running , also found serivce pointer for main control unit will need evap cover/fan along with main control . cx paid service call and i was advised they have a warrenty company cover all the parts . advised cx ticket will stay open for 30 days to call back if they cover unit . CX PAID SERVICE CALL"

We serviced a

KITCHENAID RANGE

Model KFEG500ESS6

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 05/26/2023

"cx complaint unit rusting on door and cooktop, tried using affresh cleaner. no luck, replaced door, ordering cooktop to complete repair.; ordrng 1 W10804319 (cooktop)"

We serviced a

WHIRLPOOL RANGE

Model KSGB900ESS0

Near ,

Eric F.

Job Details: 05/26/2023

"Confirmed cx complaint unit not igniting properly. Found burner cap maligned, ignition not sparking properly against cap. Aligned cap, tested unit, unit working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Leesburg, VA 20176

Ken M.

Job Details: 05/26/2023

"Customer complaint is that the door is not closing properly. Also found that when the door is opened, the cavity light is not turning on. Door is not pulling in tightly to the cabinet. Found no issues with the inner door liner. Unit needs new hinges. Unit also needs a new cavity light, light likely burnt out from the door not closing properly and the light being stuck on. 2nd tech needed to disconnect and bring the unit down, unit is up to high for the rolling rack.; ordrng 1 W10886919 (bulb)"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Winchester, VA 22603

Ezra M.

Job Details: 05/26/2023

"installed ACU, no change, tested wire harness, no continuity from motor to acu, found wire harness connection loose between upper and lower harness, clipped connector, reassembled and tested unit. working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Newark, DE 19711

Taylor F.

Job Details: 05/26/2023

Cx complaint is unit not cooling. Vacumed down systme and refilled with 68g of r600a and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Linthicum Heights, MD 21090

Alexander D.

Job Details: 05/26/2023

"cx complaint everything thawed out in fz and ice melted, rc was still cold. then next day unit started working again and hasnt had issue since. inspected unit. unit in defrost upon arrival, can hear frost dripping onto element and sizzling. temps are good, 41 in rc and 9 in fz. ice container is full and ice isnt clumped and isnt clear like its not cold enough. noticed ice droplets on back wall of fz as if warm air got in. all doors sealing good at this time. ran thru service tests, everything passed. advised cx unit is operating as designed at this time so i cant find the problem, may have been door left open or a control glitch. advised cx to monitor and call back if issue happens again. if cx calls back, send tech with control(W11035836)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SSWHZ01

Near Arlington, VA 22207

Leon

Job Details: 05/26/2023

cx complaint wasnot receiving water to dispenser. inspected and found water was coming in but saw a cracked water valve. client may purchase part on his own and have contractor install but if he changes his mind he will contact us for labor.; ordrng 1 WP12544124 (water valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Halethorpe, MD 21227

Alexander D.

Job Details: 05/26/2023

"replaced control, suspension, lid latch and bezel. tested unit. unit is now working properly"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/26/2023

"2 YR WARRANTY JA PRODUCTCX complaint about having difficulty to start a cycle showing opne/close error often found that unit was installed properly on rails interior light not coming on found an issue with primary switch replaced interlock asm from preid resume power unit start properly but light not on found a bad lamp replaced from VS interior light works also greased (used from VS) interlock rod to move in/out quickly for better response on switches tested several times & working properly now; ordrng 1 W10886919 (LAMP BASLES FOR RESTOCK JH VS) and 1 350849 (GREASE FOR RESTOCK JH VS), used 1 w10886919 (lamp basl FOR RESTOCK JH VS), and 1 350849 (GREASE FOR RESTOCK JH VS) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model MMV1175JZ00

Near Waldorf, MD 20603

Shane B.

Job Details: 05/26/2023

spoke with cx through the door bell camera. cx said she had already called the office earlier today and told them she would not be home until after 3 and the appointment had already been rescehduled. marking parts for use on return.; saved tckt

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Waldorf, MD 20602

Shane B.

Job Details: 05/26/2023

"installed control board and restored power. ran drain pump with no issues. started a normal wash cycle. unit drained, filled and began washing. i let the unit run untill it drained an refilled. cancelled cycle. checked for codes and found none sasved. unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hanover, MD 21076

Alexander D.

Job Details: 05/26/2023

"cx complaint unit leaking from underneath. inspected unit and verified complaint. didnt see any drips on first test cycle. on 2nd test cycle found unit dripping from drain pump. drain pump is on straight. removed drain pump, dont see any cracks in sump asm. ordering drain pump, in stock. scheduled return visit for 6/1; ordrng 1 W11412291 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLW00

Near Poolesville, MD 20837

Julian H.

Job Details: 05/26/2023

CX complaint about RC not cooling from time to time found that FC will stay cold but overforsted checked temps on arrival FC0* RC38*seems like an intermitent defrost remove evap cover went to test mode confirmed operation of compressor & fan good frost pattern tested defrost heater & melted frost issue with control not sending unit to defrost every 8 hrs need part CX PIF FOR SVC CALL ONLY THRU APP DONT WANT TO PROCEED JUST YET; ordrng 1 W11446726 (control elec)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Gore, VA 22637

Ezra M.

Job Details: 05/26/2023

"installed parts, ran test 96 and 97, verified water to ice maker."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Poolesville, MD 20837

Julian H.

Job Details: 05/26/2023

replaced control tested dispenser & working

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 05/26/2023

"cx complaint unit not advancing thru cycles, will start and not do anything during sensing then skip to done. inspected unit and verified complaint. f6e3 communication, f7e7 motor unable to reach target rpm, f7e3 basket engaged during wash. ran autotest and lid locked fine, water filled and drained fine. motor just hums during agitate and spin. found alot of play in gearcase and found oil inside the rotor, pic saved. removed washplate and found a huge ball of hair wrapped around gearcase shaft. also noticed basket wobbles a little but spanner nut is tight. ordering fasica and returning with control for f6e3 error that keeps coming back. also ordering gearcase, rotor, stator, clutch, slider and basket. advised cx to call office after inspecting basket for damages. 2ct gearcase; ordrng 1 W11478525 (fascia) and 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11178227 (basket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Ashburn, VA 20147

Ken M.

Job Details: 05/26/2023

"Customer complaint is that the door is not closing properly. Found that the insulation was binding in the left side hinge. Insulation moved out of the way of the hinge and spring. Unit reinstalled and is working properly. Does not line up straight with the counter, counter is not sitting straight compared to the cabinet."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Bumpass, VA 23024

Thomas B.

Job Details: 05/26/2023

Cx complaint unit is not working properly inspected unit removed and replaced the door assy tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20ECMS00

Near Arlington, VA 22201

David J.

Job Details: 05/26/2023

"Cx complaint water stream is very weak. Arrived to unit and verified complaint, removed filter and tested with bypass cap. Stream is now good. Found Cx is using a aftermarket water filter. Purchased off Amazon. When I remove the filter I had a new water drip from filter head. Customer stated once filter was installed the stream had changed. Quoted customer for filter, head and water filter. Customer has stated they will possibly change to correct filter on their own but if that is not properly repaired, they would give us a call within 30 days to replace the filter head. Collected $90 for second appliance. ; ordrng 1 W11346623 (Filter head) and 1 EDR4RXD1 (Water filter)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Chevy Chase, MD 20815

Marc M.

Job Details: 05/26/2023

cx complaint third level rack not closing. inspected and found that somehow the right side front adjuster wheel had come out of alignment with the upper level track. was able to remove rack entiely and place it back into the tracks properly. unit now checks good.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS3

Near Bowie, MD 20716

Israel R.

Job Details: 05/26/2023

Customer complaint unit is not has part that need to be installed and the unit needs to be converted to LP. I repalce the orifice holders to Lp and the downdraft was not installed so i installed the new downdraft the custoemr still has to get a contractor to installed a vent to the outside of the house. The custoemr did not had POP but the ticket was made 5/22/24 actual good date is 5/24/22 unit still in warranty. Customer is calling kitchen aid to get the actual POP.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Suffolk, VA 23434

Justin W.

Job Details: 05/26/2023

"cx complaint noisy in back of rc.confirmed complaint checked to find temps at 47.2 rc and 14.8 fc. test 1-42, test2-23, test 3-32, test4-16, test 5-37, test14- 32, test16-32, test23, 75, test 24-64, test25- 77, test 26-73, test28-37, test29=0, test30= 32, test31= 7, test33=31, test34= -20, test35= 27, test36=-11, called techline spoke to Derek. called tradescare spoke to Barbie advised to order control and rc evap cover with thermistors. removed right door and thawed evap removed ice from fan. ordering parts needed for repair control getting stuck in defrost mode; ordrng 1 W11610999 (rc evap cover with thermistor) and 1 W11574770 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Elizabethtown, PA 17022

Justin L.

Job Details: 05/26/2023

As per previous tech was able to access unit and replace ice maker. Found broken wire in harness and auger stripped. Ordering parts for repair and once approved office will need to set return; ordrng 1 W10884720 (harness) and 1 WPW10317991 (auger) and 1 WP63052-2 (yolk) and 3 67006425 (screw)s

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Rockville, MD 20853

Roberto I.

Job Details: 05/26/2023

"CX complaint noise during cycle. Tested unit, heard a noise/vibration coming from blower and wheel. Ordering blower wheel WP697772, motor W11549461and 2 sound pads wp8564458 to be installed under blower and duct. Pre id rollers and pulley to be used on return.; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor) and 2 wp8564458 (sound pads)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Ashburn, VA 20148

Christian C.

Job Details: 05/26/2023

Installed evap harness and evap thermistor. No issues. Unit is working as designed. Left parts with cx.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Owings Mills, MD 21117

Justin S.

Job Details: 05/26/2023

cx says the unit is starting to warm up. found temps of 11f in the freezer and 38f in the refrigerator when both set to recommended. pressurized thesystem with nitrogen to 140psi and found leak. repaired and vacuummed the system down. filled to weight and checked for leaks again with bubbles. the unit is now cooling good. the unit is good

We serviced a

KITCHENAID WALL OVEN COMBO

Model KOCE500ESS20

Near Ocean View, DE 19970

Michael E.

Job Details: 05/26/2023

CX complaint: MW may have not heated once and may have not maintained oven temp once. Tested but failed to verify complaint. MW worked properly for 6 consecutive attempts. Oven reached and maintained temp properly for 30 min. No error codes. Unit is working properly. Job is complete

We serviced a

JENNAIR RANGE

Model JGS9900CDF01

Near Laurel, MD 20707

Dustin F.

Job Details: 05/26/2023

"cx complaint: burner not working, cooktop cracked, oven not reaching temps.Inspected unit, confirmed CX complaint. found burner head screws corroded and rusted, will have to be drilled out to access. Looked at unit found cooktop N/A. gave info to cx and she doesnt want to continue with repair. paid svc fee."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/26/2023

"unit not cooling again but now the compressor make a humming noise, replaced start device, same issue, faulty compressor, sealed system repair, 2 counts job .. order parts; ordrng 1 W11109499 (drier-tube) and 1 w11504445 (coupler) and 1 w11504447 (coupler) and 1 w11574734 (compressor) and 1 w11504431 (coupler) and 1 w11506635 (valve) and 1 lokringtool (tool) and 2 countsjob (2 counts job)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Newark, DE 19713

Taylor F.

Job Details: 05/26/2023

Cx complaint is unit not making ice. Found the IM tray to be defective. Replaced the IM from VS and unit is now working as designed. Job is complete

We serviced a

MAYTAG DRYER

Model MEd6630hw0

Near Falls Church, VA 22043

Leon

Job Details: 05/26/2023

cx complaint was unit didnt heat replaced the heating element and tested the unit everything worked great after

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 05/26/2023

"cx complaint unit hasnt been able to complete a cycle since day1, keeps giving f9e1 error but doesnt leave water in unit. inspected unit and verified complaint. only have f9e1 long drain error stored. tested valves in component activation and it ran the drain pump for a long time before it ran the valves. all valves working and unit pumped water out fine. pressure hose is clear. drain pump reads 19ohms, should be good. test cycle runs fine it except it ran drain pump longer than usual, ran drain pump again after recirculation pump and wouldnt stop running drain pump at end of cycle. ordering control and pressure switch. call cx to schedule return visit once we have eta on parts; ordrng 1 W11550649 (control) and 1 W11316246 (pressure switch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Martinsburg, WV 25401

Ezra M.

Job Details: 05/26/2023

"lower harness failed, unit not draining. ordering lower harness.; ordrng 1 W11643701 (lower harness)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Ashburn, VA 20147

Ken M.

Job Details: 05/26/2023

Customer complaint is that the microwave is not heating consistantly or properly. Checked for stored error codes and found F1E5. Unit needs a new magnetron and inverter.; ordrng 1 W11346197 (magnetron) and 1 W11325604 (inverter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charles Town, WV 25414

Ken M.

Job Details: 05/26/2023

"Unit tested on bypass and pressure is good, but with filter installed, pressure drops drastically. Filter head replaced and unit retested. Again, with filter installed, pressure drops, but with the bypass installed, pressure returns to normal. Valve and water lines are good. Customer needs a new filter."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Culpeper, VA 22701

Robert W.

Job Details: 05/26/2023

"Cx complaint is giving sensor code. Inspected unit supplied power and unit is giving drain error, Pulled unit and found the drain pump connector has failed and pump isnt getting power, Ordering lower harness.; ordrng 1 W11643701 (Lower harness)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Charles Town, WV 25414

Ken M.

Job Details: 05/26/2023

"Customer complaint is that the terminal block broke during installation. Found that the nut for L1 was not properly threaded and the screw caught, causing the terminal block to twist and snap. Terminals are still good. Ordering terminal block and nut/screw set.; ordrng 1 279393 (terminal block kit) and 1 WP3397659 (terminal block)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYB05

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 05/26/2023

"cx complaint unit not making ice. inspected unit and verified complaint. found icemaker stalling. replaced icemaker. tested unit. icemaker cycled and filled correctly unit is now working properly. quoted 363.06, paid in full with c/c"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Silver Spring, MD 20906

Roberto I.

Job Details: 05/26/2023

"Replaced parts. Damper control tested ok, water dispenser tested ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Washington, DC 20011

Marc M.

Job Details: 05/26/2023

cx complaint not light in bottom of deli drawers. inspected and found led harness from back of drawer/shelf assembly not connected to rc evap cover. was able to simply plug harness in and test. unit now checks good.; saved tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Suffolk, VA 23435

Justin W.

Job Details: 05/26/2023

replaced filter board and tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 05/26/2023

"cx complaint unit is rusting on both rc doors, verified issue. cx is using affresh cleaner, ordering doors to complete repair. advised cx doors will be shipped directly here and may take 6-8 weeks.; ordrng 1 W11661560 (door) and 1 13107887SQ (dor-fip ss)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Lewes, DE 19958

Michael E.

Job Details: 05/26/2023

"CX complaint: not cooling. Tested and verified complaint. FC at 70 degrees, RC at 60. No frost at all on FC evap. This seems related to the previous visit so i did not charge the 120.00 service fee but i did make CX aware that i may be wrong about not needing to charge so i prepared him for the posability that i may need to call him next week to collect payment if i am wrong. Both issues are with the sealed system and the leaking may have been caused by extra water flow into a slightly restricted drain tube from a freezing capilary tube. Per TF, I quoted CX price to pressurize system and find leak and quote for repair. CX declined the service at this time. Saved this under Quote2 using parts WPW10143759 service drier and W11506635 coupler. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Potomac Falls, VA 20165

Jason A.

Job Details: 05/26/2023

CX complaint FRIDGE water leaks. Replaced coupler & test water dispense & icemaker harvest & fills. RC door has rust. CX has not moved in yet. I turned off icemaker & showed CX how to turn it back on. CX will turn on icemaker when they are in the home to monitorfor leaks. NO LEAKS > JJ; ordrng 1 LW10912075 (RC LEFT DOOR SS) and 1 W11223753 (ameplate)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Fairfax, VA 22030

Jason A.

Job Details: 05/26/2023

M177JO0APL1 - CX complaint DW has power but buttons not responding & unit wont start cycles.. Found Console is delaminated again. Unable to start test cycle. See SDpics. Tried resetting breaker but same results > JJ; ordrng 1 W11412696 (seal console) and 1 W11413963 (console) and 1 W11414079 (UI control board) and 1 W11410070 (acu)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Smyrna, DE 19977

Taylor F.

Job Details: 05/26/2023

"Cx complaint is unit not powering on. Tested inspected and verified complaint. Found the console getting 5VDC but not responding. Replaced console from pre id and unit is now working as designed., Job is complete."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Charles Town, WV 25414

Ken M.

Job Details: 05/26/2023

Customer complaint is that the drum does not turn. Unit tested and the drum does not start turning at all. Thermal fuse tested good. Found the door switch connector not fully seated. Door switch connector reseated and unit retested. Unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Laurel, MD 20707

Dustin F.

Job Details: 05/26/2023

"CX complaint: icemaker not making ice fast enoughInspected unit, could not confirm complaint. Full ice bin upon arrival, and ran diag on icemaker, icemaker cycles good and fills with perfect water pressure. CX will call back if any other issues arise."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fairfax, VA 22033

Jason A.

Job Details: 05/26/2023

CX complaint WASHER not advancing. Found F3E3 valve/thermistor F1E1 ACUerrors. Tried to run a test cycle but no advance. Drain & spin not locking doors. Was able to get tub to turn in test mode but no other components active. S17538 & S153AWB See TSP W11632927 Rev C & W11624962 Rév. C. parts in stock > JJ; ordrng 1 W11556725 (ACU) and 1 W11395618 (capacitor)

We serviced a

JENN-AIR RANGE

Model JGRP536HL05

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/26/2023

replaced griddle control & ovens bottom tested griddle when preheats CX thinks still not on accurate temp tried to use a laser gun used my thermocouple & temp range between 360*-345* on 400* setting called TL states that checked resistance on thermostat which it has states if this was like that (& it was) then is working as designed temperature staying within 10% of temperature range

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ02

Near Front Royal, VA 22630

Daniel J.

Job Details: 05/26/2023

frost in freezer more so right side found right side of door sticking out further than the left removed rails and reinstalled now door closing evenly

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 05/26/2023

"cx complaint unit not drying clothes, takes 2 cycles to get clothes dry. cx had vent cleaning company clean vent and they said the vent is good now. inspected unit, no errors stored. unit is heating good and i have lint on back side of lint screen. airflow coming out of vent feels weaker than coming out back of dryer. cx said its new hard pipe after the vent goes into the wall and its a straight run after that to the outlet. cx did mention it is a long run. im suspecting the run may be too long for this unit. ordering vent test kit and cycling thermostat scheduled return visit for 6/1; ordrng 1 WP8577274 (cycling thermostat) and 1 W11224254 (vent test kit)"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Westminster, MD 21158

Brian R.

Job Details: 05/26/2023

cx complaint is this unit is the one that replaced other one for issues and unit always throws the suds code and unit is still wet and not draining. she tried a few loads with smaller ammounts of soap and still same issue. found code F0E2 Over Suds F5E4.door not open error cleared codes and tested unit. ran drain and spin. unit drained a bit then started cycle. went over soap and water temp and how clean things are going in with cx. very low stream of water coming into unit. dispencer had small leak at hose fitting. pushed hose on more. was able to blow through pressure hose. broke unit down and found 3 baby wash rags in screen. removed and checked over and put unit back together. tested again and unit drained and ran as it should now. unit checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Shiloh, NC 27974

Branden R.

Job Details: 05/26/2023

came out for heating element - special project - heater bushing. replace heating element and tested unit is running as designed with no leaks .

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stafford, VA 22556

Tanner B.

Job Details: 05/26/2023

"unable to locate unit , searched for unit and couldnt find it; saved tckt"

We serviced a

AMANA COOKTOP

Model AKDG2E

Near Bowie, MD 20716

Israel R.

Job Details: 05/26/2023

Got to the unit and did not get an answer at the door. called office waited tena nd moved on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 05/26/2023

"need to reschedule appt , need r600a; ordrng 1 2ct (2ct)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Laurel, MD 20707

Dustin F.

Job Details: 05/26/2023

"Upon arrival, found CX had FC door ready to be installed but no second tech. Contacted Office, spoke to HM and shes going to get auth for 2nd tech and reschedule cx.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Charles Town, WV 25414

Ken M.

Job Details: 05/26/2023

"Customer complaint is that the unit is not locking. Unit inspected and found that the lid is not closing all the way, preventing the strike from fully entering the latch. no obstructions found betweem the lid and top. Inspection of the hinges found no obstructions. Issue is either in the lid or the hinges. Ordering both.; ordrng 1 W11413336 (lid) and 1 W11551369 (hinge - l) and 1 W11551376 (hinge - r)"

We serviced a

WHIRLPOOL WASHER

Model WFW9400SW02

Near Beltsville, MD 20705

Dustin F.

Job Details: 05/26/2023

"upon arrival, CX appologized and stated they tried to cancel thier appointment. allowed me to take pics before leaving. no charges required no work done"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 05/26/2023

"loose connection at valve, reseated and tested unit."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Westminster, MD 21158

Brian R.

Job Details: 05/26/2023

cx complaint is when baking chicken the other day there was a lot of water and moisture in lower left corner. tested and checked unit. no codes in unit. door closes good and even. did find 2 spots where gasket lock pins wont stay in and gasket lose and 2 dimples where maybe a air leak. asked if pan chicken was in was leaking or anything. lights and fans check and both sections heat well and oven in range. will order new gasket and office will schedule when parts in.; ordrng 1 W11676903 (Gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 05/26/2023

Unit leaking where sump/ drain pump connect.. ordering sump and pump..; ordrng 1 W11613479 (sump) and 1 W10876537 (pump)

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDC0

Near Gambrills, MD 21054

Israel R.

Job Details: 05/26/2023

Got to the hosue and he said he called it in for an error code but now is worse and tried to call to cancel when i called ahead. He tbe whole unit broke apart so he is just getting a new one.

We serviced a

JENNAIR RANGE

Model JDS1750FS1

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 05/26/2023

"cx concern the unit leaking gas.. cx stated she had gas company doing work on outside of house running gas line and moving meter on outside .. company also tried to light the gas water heater in crawl space under house . water heater wasnt lighting , the next day she had water heater replaced .. i pulled unit, turned the gas on and used leak detector and soapy bubbles .. no leak detected w/ meter and no sign of leak w/ bubbles .. no smell with gas on for 30+ mins .. contatcted wpl techline and informed them what happened/ i cant find leak or smell any gas.. placed meter above all burners , no leaks"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Vienna, VA 22180

Simon

Job Details: 05/26/2023

CX complaints refrigrator build ice and noisey .replaced the control checked unit works properly.CX paid i ALL n advance .SZ

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 05/26/2023

"CX Concern the unit noisy during operation , ordering drive mechinism parts to correct issue . 2ct gearacse; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Staunton, VA 24401

Danny R.

Job Details: 05/26/2023

cx states unit wasnt turning on found thermal fuse open and also hpouse power not working right . replaced fuse now unit is good cx will fix power issues

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Alexandria, VA 22301

David J.

Job Details: 05/26/2023

CX complaint unit keeps throwing F9 E1 error code. After previous text visit they had found this unit needed a new control a new inverter and Magnatron arrive today and turn power off. Removed unit from wall and remove lids. Removed all parts and replaced with all new Turned unit back on no error codes present tested unit microwave is now working as designed tested oven and also was working. Found microwave lightbulb inside is out ordering light bulb for a return visit and will repair once parts come in. ; ordrng 1 W10886919 (Interior bulb)

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FKSS02

Near Gambrills, MD 21054

Israel R.

Job Details: 05/26/2023

Customer complaint unit is not making ice. I tested unit and unit is getting 120. Jumped ice maker and never moved. Quoted for ice maker and went to get it to the warehouse. $363.06

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Martinsburg, WV 25405

Ezra M.

Job Details: 05/26/2023

"ice not dispensing due to auger stuck, pulled ice bucket, removed ice, lodged in auger. reassembled and tested, ice dispensing normally"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Severna Park, MD 21146

Israel R.

Job Details: 05/26/2023

Customer complaint unit lid is not locking. I found the unit is not unlucking. I replaced the lid lock and now the unit is locking and unlocking. Unit is back to normal operations. Disrigard the POP picture is the wrong POP we could not find the receipot but the unit is under warranty from entilement.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Martinsburg, WV 25401

Ezra M.

Job Details: 05/26/2023

"door not holding gasket in place, ordering rc door, black; ordrng 1 LW10668874 (rc door, black)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Parkville, MD 21234

Shane M.

Job Details: 05/26/2023

"cx complaint the unit leaking from front left corner. found F0E5 F0E3 errors in system found spannerloose. tested unit couldnt duplicate leak but saw water signs inside cabients towards the left corner. ordering new spannernut, & dispenser w bezel. ordrng 1 W11551646 (nutspanner) and 1 W11569112 (dispenser) and 1 W11550898 (bezel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/26/2023

"new unit, the middle rack broken, inspected unit, the adjuster wheel in the middle rack is out of the track.. rack cks ok"

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Aldie, VA 20105

Richard B.

Job Details: 05/26/2023

"CX complant. Door falling off.rior diagnosis found unit needs himge screw and inner door. Installed and realigned door skin as best we could . Old screw holes are stripped out, Made new screw holes and unsed extra screws to secure. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrt148fzdm04

Near Suffolk, VA 23435

Justin W.

Job Details: 05/26/2023

Arrived to find AR repaired on 5/25/23

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Gainesville, VA 20155

Richard B.

Job Details: 05/26/2023

"CX compllant. Center burner sparks, Inspected unit and could not replicate issue, Turned units burners on to ignite then rotated to desired flame heights, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Elkridge, MD 21075

Justin S.

Job Details: 05/26/2023

the glass shelf and 2 small shelves are shattered and need to be replaced; ordrng 1 W11033333 (shelf-glas) and 2 W11483210 (shelf)s

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Harrisonburg, VA 22801

Danny R.

Job Details: 05/26/2023

will need gasket still reorder gasket; ordrng 1 w11676493 (gasket)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Gettysburg, PA 17325

Sal R.

Job Details: 05/26/2023

I was able to access and replace all parts. I tehn tested unit and unit test good.

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