Service History 512 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near ,

Ken M.

Job Details: 05/09/2023

Customer complaint is that the unit is not working properly. Unit tested and found the console unresponsive. Console is peeling away. Inspection of the UI found the Ui corroded. No evidence of moisture found inside the door. Moisture got under the section of the console that is peeling away. Unit needs a new cap and UI.; ordrng 1 W11460908 (cap) and 1 W11460962 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21224

Shane M.

Job Details: 05/09/2023

cx complaint condensation in fz. & loud noise. couldnt found noise issue. found frost towards middle inside FZ. looks to be from too many items. advised cx to leave some room for door to shut completely.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Essex, MD 21221

Alexander D.

Job Details: 05/09/2023

"cx complaint unit not heating. inspected unit and verified complaint. found L2 terminal on power cord broken off at terminal block, pic saved. outlet tests good. advised cx to have electrician replace power cord and call back if issues persist."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Alexandria, VA 22301

Lloyd B.

Job Details: 05/09/2023

"Cx complained the fabric softner leaks out. Inspected the unit and found that if the cx puts too much, when pushed back, rocks the liquid over the back and down into the bin. Informed cx to use less and not push so hard. Job complete"

We serviced a

JENNAIR ICE MAKER

Model JIM158XYRS0

Near Washington, DC 20016

Dustin F.

Job Details: 05/09/2023

"Replaced Inlet water valve, tested unit. unit now working as intended."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Aberdeen, MD 21001

Neil H.

Job Details: 05/09/2023

REPLACED THE MAIN WIRE HARNESS TESTED UNIT ALL GOOD.

We serviced a

WHIRLPOOL RANGE

Model WFC310S0EW0

Near Richmond, VA 23228

Chris B.

Job Details: 05/09/2023

cx comp unit elm will stick on high in unit conf cx comp unit will need both samll elm swicthes replaced and r/r switch switch due to sticky switches; ordrng 1 wp314900 (large switch) and 2 WP3148952 (small switch)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Manassas, VA 20112

Jason A.

Job Details: 05/09/2023

CX complaint FRIDGE FC items are soft & slow ice production. Looked in both evaps for UV dye & check frost pattern test 4 & 5. Found FC has iceball on cover & a large section covering cap tube & return. Hooked up gauges & lo side over 18 psi & hisidel 190PSI. Likely air has got in system through a leak in cabinet. CX did not want to repair unit. CX paid for SC. > JJ

We serviced a

WHIRLPOOL DRYER

Model WED4800XQ3

Near Dundalk, MD 21222

Alexander D.

Job Details: 05/09/2023

"cx complaint unit giving burning smell and motor just hums. inspected unit and verified complaint. found motor seized and starts giving off burning smell shortly. found charger cord wrapped inside of motor. found support roller worn flat causing gap in rear drum seal. also found belt frayed. noticed alot of burnt lint inside cabinet. found vent crushed behind unit. called safety to document. was advised to have cx call safety for resolution. left cx with number for safety team and sr# to reference and gave cx quoted for replacing motor, belt and roller kit totaling 254.72; ordrng 1 341241 (belt) and 1 349241T (roller kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBRO36FMX01

Near Gibson Island, MD 21056

Shawn D.

Job Details: 05/09/2023

cx complaint unit is no longer making ice. inspected unit and conifmred no ice and ice maker is on freezer is at 2 degrees fan is running. checked ice maker and feels jammed. removed ice maker and confimred its jammed so cleared icce reinstalled ice maker it cycled and filled with water just fine. collected for serviuce fee unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Gettysburg, PA 17325

Bernard M.

Job Details: 05/09/2023

"Replaced valve per previous tech, was unable to test due water line from house not hooked up. Cx is waiting for the floor to be finished before moving unit back into area. If leak is found when water line is re-connected cx will call back"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Vienna, VA 22181

Jason A.

Job Details: 05/09/2023

CX leaving for vacation 5/10 returning 6/01 - - - do not close job! Schedule any day after CX complaint FRIDGE RC temps staying above & avg low 40sF. Today read thermistors + record 6hr temps. See SDpics. Pulled dataloggers 509/2023 ~9:00 AM > JJ; schdld next appmnt for 6/5 MON !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM00

Near Huntingtown, MD 20639

David J.

Job Details: 05/09/2023

"6.5 side one 10.2 side two 16.7 ohms together CX complaint unit is not cooling arrive today and inspected unit. Verified complaint found cooling function was turned off when I arrived. Removed evaporator cover and turned cooling on well. Cooling was on. I inspected evaporator and found no frost pattern. Build within 10 minutes. Pulled unit out And while compressor was running, I was reading 0.60 Amps. called Techline SR number above. They had determined the unit needed a sealed system repair. Quoted customer for sealed system repair and they will let us know within 30 days.; ordrng 1 W11507067 (Evap) and 1 W10140971 (Compressor) and 1 WPW10350564 (Run capacitor) and 1 Sealedsystemtech (Ss tech) and 1 Nitrogen (Nitrogen)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Parkville, MD 21234

Marc M.

Job Details: 05/09/2023

cx complaint unit not cleaning dishes. inspected unit and found no water enetring unit at begining of cycle. checked water supply and found waterr pressure turned off under the sink. supplied water and unit now checks good. collected only for service call.

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Midlothian, VA 23112

John P.

Job Details: 05/09/2023

CX complaint unit not heating checked unit found open thermal fuse replaced tested working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Columbia, MD 21045

Robert L.

Job Details: 05/09/2023

"installed motor control per previous, ran diagnostics , tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 05/09/2023

Unit with failed lid latch strike set up return visit but customer asked that strike be shipped to them as they can install it themselves; ordrng 1 W11457841 (Latch)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Kingsville, MD 21087

Neil H.

Job Details: 05/09/2023

F6E3-ACU-MCU COMMUNICATION ERRORF7EA-MOTOR PHASE LOSTF7E9-LOCKED ROTOR. REPLACED THE U.I. UNIT WAS WORKING ON QUICK WASH I THEN TRIED TO RUN UNIT IN DIA TEST AND THESE ERRORS WHERE NOW STORED AND THE UNIT NOT MOVING CALLED TECH LINE EXPLAINED THE ISSUE ON GOING WITH THE UNIT AND EVERYTIME REPAIR DONE UNIT WORKS FOR US OR WE FIND THE UNIT HAVING SAME PARTS FAIL OR NEWER ISSUES CX WILL CALL CUSTOMER SERVICE TOLD US TO CALL TECH LINE WHICH I'VE DONE UNIT NONE REPAIRABLE.

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Chester, VA 23836

Chris B.

Job Details: 05/09/2023

cx comp unit cook top has scratches insp unit found extremly minor scratches that only un der certain light at a certain angle can see cannot get clear pic of scratches did have new cooktop on van did insp with cx and did find same type scratches in glass called techline spoke with nate 6364745 stated to reorder cooktop if new cooktop arrives in same condition to call back into techline; ordrng 1 w11476176 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBE01

Near Sandy Hook, VA 23153

Kyle A.

Job Details: 05/09/2023

Cx complaint of unit leaking out of the front. Did confirm and found drain clogged with mold. Cleared blockage and ice and unit is now as designed.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Chesapeake, VA 23320

Austin D.

Job Details: 05/09/2023

came out to resolve the issue. disassembled the unit as needed. replaced the latch motorized. once replaced i put the unit back together. tested operation. unit is running as designed. heated up to 350 degrees with no issues. cx still not satisfied with the unit and believes it will mess up again. advsied them if they are still not satisfied to contact the manufacturer.

We serviced a

WHIRLPOOL ICE MAKER

Model WRS32SSDHW05

Near Fort Loudon, PA 17224

Andrew S.

Job Details: 05/09/2023

Per previous diag I was able to access and replace the ice maker. i then ran the harvest test and the unit was able to complete and fill. Unit is now functioning as intended. Job complete

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS2

Near Bethesda, MD 20816

Dustin F.

Job Details: 05/09/2023

"CX complaint: unit door is hard to pull out.Inspected unit, confirmed complaint. Found unit unleveled not allowing door to come out. CX insisted its like her old unit and the drawer is hands free. I tried releveling unit,(front left leg is stripped) got door to come out then easily get pulled out rest of way. when i pulled unit out i found possible frame damage and CX stated 'they had to push frame in on both sides to get it into cabinet.' contacted WP TL, spoke to rich. He said the frame was ok and suggested ordering a new container, also said unit isnt hands free. supposed to pop out a tad then open all the way by hand.CX is upset, i gave her the SR number and CS WP number. ordering toe guard,leveling foot, container assembly, and foot plate for repair.; ordrng 1 WPW10451276 (Container Assembly) and 1 W11304291 (foot plate) and 1 WP777328 (toe guard) and 1 WPW10001130 (leveling foot) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Chester, VA 23831

John P.

Job Details: 05/09/2023

CX complaint unit not draining checked unit and found wire separated at pump replaced connector secured wire to pump tested working as designed

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Hobbsville, NC 27946

Branden R.

Job Details: 05/09/2023

"cx complaint unit not running , checked unit and found unit will turn on and heat up but will not spin . disassembled unit and found thermal fuse has OL , also found connetor to motor unseated not allowing 120 to flow . reseated and replaced thermal fuse tested unit and unit is running as designed advised cx to have vents cleaned for good air flow cx agreed ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Baltimore, MD 21224

Shane M.

Job Details: 05/09/2023

found 4-3. replaced sump cleared codes. working properly.

We serviced a

MAYTAG DRYER

Model MED6630HW2

Near Fulton, MD 20759

Ricardo S.

Job Details: 05/09/2023

"Cx complains that the unit not heating at all, inspected unit, terminal block cks ok. 240vac, heater and thermal fuse cks good, the cut off thermostat is bad.. replaced part from V/S LOOK LOOK W11050897 unit tested and dryer works ok; ordrng 1 W11050897 (cutoff-tml v/s rs), used 1 w11050897 (cut off v/s rs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Jacobus, PA 17407

Sal R.

Job Details: 05/09/2023

"Per the previouse tech, I was able to access and replace all 3 parts. I was able to dispense water and icemaker filled."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near White Plains, MD 20695

David J.

Job Details: 05/09/2023

"CX complaint unit would not drain. Arrive today and inspected unit. Verified complaint and found water inside of tub. Lifted unit and found harness pulled out of connector. Going to drain pump. Attempted to reconnect wires to connector but was unsuccessful. Ordering a lower harness for return visit. Temporary fixed, so customer could use the unit while we return with part. Tested unit and started a quick wash. Cycle unit is working and will properly repair on return visit. ; ordrng 1 W11643701 (Lower harness)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Essex, MD 21221

Alexander D.

Job Details: 05/09/2023

"upon arrival cx said he did not get an exterminator yet because he cannot afford it at this time since his father just passed. advised cx we cannot service unit with live infestation. cx said hes going to try to get unit replaced and if he cant get it replaced then he may try replacing switches on his own. advised if we do need to come back to repair unit, then we will need copy exterminator receipt before we can service unit. cx understands; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Pasadena, MD 21122

Shawn D.

Job Details: 05/09/2023

"cx complaint unit is leaking from right side but not every cycle. inspected unit and checked for errors and had f0e5 cleared code and ran diag cycle and no leaks. ran valve and dispenser test no leaks. clips for bezel on left side is not locking so dispenser could slide down and maybe leak or the bleech is missing the tub ring when going in. ordering both dispensers,bezel and tub ring for return; ordrng 1 W11550898 (bezel) and 1 W11569112 (FS dispenser) and 1 W11662175 (bleach dispenser) and 1 W11662156 (tubring)"

We serviced a

CROSLEY WASHER

Model VAW3584GW2

Near Goochland, VA 23063

Kyle A.

Job Details: 05/09/2023

Cx complaint of unit not completing cycle. Did confirm capacitor barely connected. Reseated connector and unit is now as designed.

We serviced a

JENNAIR OVEN

Model JJW2827DS01

Near Reston, VA 20194

Jason A.

Job Details: 05/09/2023

CX complaint DBL oven stuck shorted key error. Verified complaint. Error persistent & cannot clear. Part OOS. Left quote &v CX will call if they decide to proceed with repair. Part OOS > JJ; ordrng 1 W11236899 (Console UI $919.52)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Edenton, NC 27932

Branden R.

Job Details: 05/09/2023

"came out to replace parts on unit , disassembled and replaced all parts needed for repair . tested unit and everything tested good ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Washington, DC 20036

Sherwood

Job Details: 05/09/2023

cx compliant rc light cuts off after 3min called tech support unit is working as designed sr# 7736362925. will need screw for hinge are stripped out and will not seat properly; ordrng 4 WP489497 (screw)s

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Columbia, MD 21045

Robert L.

Job Details: 05/09/2023

"cx complaint leaking when in use, no errors stored, ran diagnostics, when hit drain stand pipe back filled and leaked onto floor , cx needs plumber to clear drain"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Midlothian, VA 23112

John P.

Job Details: 05/09/2023

Found wire not seated on icemaker seated wire tested working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Powhatan, VA 23139

John P.

Job Details: 05/09/2023

Installed sump tested working as designed

We serviced a

MAYTAG DRYER

Model MDE3500AYW

Near Reading, PA 19608

Justin L.

Job Details: 05/09/2023

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Hartfield, VA 23071

Lucas R.

Job Details: 05/09/2023

"replaced door, leveled, tested dispenser, ice harves and fill, unit working as designed.; ordrng 1 WPW10271540 (fitting lr/vs), used 1 WPW10271540 (fitting lr/vs) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Falling Waters, WV 25419

Ken M.

Job Details: 05/09/2023

"Customer complaint is that the unit is not cooling properly. Inspection of the evaporator found a good frost pattern, not a sealed system or defrost issue. Found a large gap in the fresh food door gasket. Gasket heated to close the gap. Customer to give the unit 24 hours to correct temperatures. Settings returned to factory defaults."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Richmond, VA 23227

Chris B.

Job Details: 05/09/2023

cx comp unit makes a loud screeching sound insp unit found f0e9 off balance pause ran threw test mode can hear teeth on splutch slipping replaced splurtch tested unit

We serviced a

WHIRLPOOL FREEZER

Model MFI2665XEM7

Near Upper Marlboro, MD 20772

Samuel R.

Job Details: 05/09/2023

cx complaint unit is not making ice.inspected unit and could confirm.further inspection i found unit to not be getting waster from the home.cx advised they dont know where the valve is.cx will need a plumber

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Washington, DC 20002

Emmanuel R.

Job Details: 05/09/2023

"Cs unit is leaking water, confirmed complaint.I found the water is coming from the freezer being 50degress and ice is melting. Pulled unit out and found compressor is cold as ice , hasnt ran in a while. Also found start/run device has a burn mark. Replaced start device and as soon as compressor came on the start device burnt up.Tried a second start device and burn that one too. Unit has a internal short in compressor.Ordering compressor.; ordrng 1 W11580057 (compressor) and 1 W10858105 (tube) and 1 W11506623 (coupler), rqstng P&A on 1 W11504445 (coupler), ordrng 1 W11504447 (coupler) and 1 W11109499 (drier-tube)"

We serviced a

KITCHENAID RANGE

Model KFGC500JSS05

Near Waynesboro, VA 22980

Danny R.

Job Details: 05/09/2023

w11643965 6227483 adjusted the burners again per wp seems to work but stil want to order switch harness aand spark mod cxc said it it works he will cancle apt; ordrng 1 W11319687 (spark mod) and 1 W11344433 (switch harness)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Frederick, MD 21701

Ricky E.

Job Details: 05/09/2023

"customer stated that the unit wouldnt start a clean cycle. verified issue. reset power and recalibrated the unit, unit cks ok.."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SFZ4

Near Washington, DC 20010

Sherwood

Job Details: 05/09/2023

found corrosion in console and control

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Cockeysville, MD 21030

Marc M.

Job Details: 05/09/2023

installed condenser and pulled unit into 30 incgh vacuum. unit held vacuum with no leaks. charged withn 5.75 oz 134a and tested. unit developed frost on evap plate and had dropped one tray of ice by the conclusion of repair. unti now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 05/09/2023

"cx complaint unit not draining, checked uint, unit displayimg f9e1, checked garbage disposal, plug has been punched on disposal, drained into bucket, come to find debris in drain hose, removed debris, tested, unit working as designed. advised cx to have drain hose routed along bottom of cabinet then come up directly into disposal. also advised to use affresh tabs to clean unit."

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB05

Near Bowie, MD 20721

Shawn D.

Job Details: 05/09/2023

cx complaint cooktop is pealing by knob and another spot by knob loks to be bubbling unit is brand new barley used she said. inspected unit and confimred finish to the black cooktop is defective and needs to be replaced before more starts chippping. ordering black cooktop and 5 black bezels for return; ordrng 5 W11544657 (bezel)s and 1 W11476216 (cooktop)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Lewes, DE 19958

Frederick R.

Job Details: 05/09/2023

CX complaint is MW sparked. Inspected/tested and found marks on the right side of the upper rack supports. CX has not settled on house yet and whoever tested unit did not pull the rack out first. Called and spoke to Adrian at WPTL. There is no grey interior paint for MW's. . Left not for homeowner to not use metal rack unless there is something on it to prevent this issue. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model WUB50X24HZ02

Near Lewes, DE 19958

Michael E.

Job Details: 05/09/2023

CX complaint: warm in RC. Tested and verified complaint. I found the problem is the door switch not being depressed. There is a tab on the bottom of the door that has been getting hung up on the kick plate and not hitting switch plate. Upon closer inspection i found that the screw holes in the door have stripped out from hitting the kick plate and pulling tab down. Ordering door and 2 washers to raise door if needed. Cannot reschedule due to SO part.; ordrng 1 W11369466 (door assembly) and 2 W11265406 (washer)s

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDM01

Near ,

Ken M.

Job Details: 05/09/2023

"Customer thought the unit was still under warranty, did not want to pay out of pocket for repair. Appointment canceled."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Silver Spring, MD 20906

Ricardo S.

Job Details: 05/09/2023

"the client complains that the door gaskets come off .. inspected unit and confirm problem. order adhesive to hold the gasket in place, door gaskets cks ok; ordrng 1 WP4317852 (adhesive)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 05/09/2023

Customer complaint unit screeching confirmed complaintlaint. Replaced slider yet unit screeching from main bearing. Two count gearcase job; ordrng 1 W11449841 (Gearcase)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Fredericksburg, VA 22407

Robert W.

Job Details: 05/09/2023

"CX complaint is the unit isnt heating, Inspected unit and found the unit is power and operating just not heating pulled unit and found the element is testing open, Replaced and tested unit is working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZO

Near Lancaster, PA 17602

Justin L.

Job Details: 05/09/2023

"As per previous visit was able to access unit and replace sump assembly. During testing found failed rack adjuster. Replaced with van stock and Tested unit and unit now checks good no further work needed; ordrng 1 W10712395 (Adjuster kit (JL VS)), used 1 W10712395 (Adjuster Kit (JL VS)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 05/09/2023

"Cs unit is going off balance and walking around the floor. Confirmed complaint. I found the unit is going off balance empty. Found unit way off level, so i leveled it. Still walking around, suspension is tight but I cant get it to stop walking around . Unit must have a bent gearcse shaft. Ordering gearcase,also washplate incase and hub if needed.; ordrng 1 W10528947 (hub) and 1 W10752283 (washplate) and 1 W11454734 (gearcase)"

We serviced a

KITCHENAID ICE MAKER

Model KUIO18NNZS1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 05/09/2023

"replaced recirc pump, tested, unit would not fill, tested inlet valve, valve is defective now allowing solenoid to open enough for efficient water supply. called pwh was asvised job can be scheduled for thursday 5/11 advised cx they would be contacted for time frame; ordrng 1 W10881366 (valve)"

We serviced a

WHIRLPOOL FREEZER

Model Wrs315sdhz08

Near Waynesboro, PA 17268

Andrew S.

Job Details: 05/09/2023

Cx complaint is that the unit frame at the bottom is bent and the FC door will not close with the grill on. Upon arrival I found that the bottom frame is bent out in the front and in in the back. I found that the unit is still cooling. I called TL and documented the damage with them. They had me refer the cx to customer care as the unit is past 30 days old. Job complete

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Manassas, VA 20112

Jason A.

Job Details: 05/09/2023

CX complaint MW doesnt hea until door is pushed in. Found Left hinge is poking thru inner door. Can get unit to heat so HV components working. Bulb is out due to staying on > JJ; ordrng 1 WPW10128850 (interlock arm) and 1 W10886919 (lamp) and 1 W11238401 (transformer) and 1 W10737653 (inner door) and 2 W10874474 (L & R hinges)s and 2 W10920281 (L & Rdoor hinge screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lewes, DE 19958

Frederick R.

Job Details: 05/09/2023

Upon arrival i pulled unit out and back of unit had a strong odor of burnt oil. I thenpulled cap of process stub on compressor and it was caked with black thick gritty oil. Removed drier and put nitrogen through system and there was barely anything coming out. Isolated condenser to steel line going into cabinet. Hooked procees stub up and put nitrogen through it and black oil started squirting out of steel line to drier. Spoke to Brandon at WPTL and discussed my findings. Unit being put up for review for Non repairable designation. Unit has full sealed system entitlements and prior sealed system work. Informed CX of my conversation with tech line and let them know that Ill be in contact with them when I hear back from WP.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Camp Hill, PA 17011

Fred G.

Job Details: 05/09/2023

"cx complaint unit isnt getting to temp. inspected unit and took temps and found 29 degrees FC, 40 degrees RC. removed evap cover to find ice formation at cap tube. pulled unit out and took a pressure reading and found 20 in vacuum low side and 50 psi high side. purged system and pulled unit into vacuum and filled unit with 140psi of nitrogen. used maga bubbles and wipped all joints down that i can get to and did not find a leak. after about 20 mins I found the psi dropped around 1-2psi. called TL (6361473) and was told unit is being set for review. i would hear back with results in 2-3 days.; saved tckt"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290REM00

Near Vienna, VA 22180

Christian C.

Job Details: 05/09/2023

Cx complaint unit was not cooling properly. Cx said 2 weeks ago food in FC section were not freezing properly. Said possibly had too much food. Inspected unit tested temps reading avg 2 in FC section and avg 37in RC section. Compressor is pulling 1.15 amps. Condensor fan is working strong. FC evap fan is working good. Gaskets sealing properly. Advised cx to check if door fully seals if it happens again.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Newport News, VA 23601

Orbie

Job Details: 05/09/2023

"replaced facia and control. tested unit. unit had F6E1 code after test. calibrated unit and tested unit in regular cycle to get water in drum and make sure drain pump isn't taking out control. let unit fill 1/4 of the way and agitation began, hit the power and unit drained with no issues. checked unit again in auto test mode to verify no codes being thrown. unit went through test cycle sucessfully with no codes. unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Washington, DC 20011

Sherwood

Job Details: 05/09/2023

cx compliant buzzing noise could not duplicate issue cx states its coming from back of fc and stops when door is open. orderingW11578030fan motor.w11159728 foam strips &WP67006337 fan blade; ordrng 1 W11578030 (fan motor) and 1 w11159728 (foam strips) and 1 WP67006337 (fan blade)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Falls Church, VA 22043

Christian C.

Job Details: 05/09/2023

Cx complaint FC section is not sealing and frost in FC. Inspected unit found gasket is not fully sealing on top left of unit. Found outside of unit warped. Called techline.Unit non-repairable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFMOO

Near Charlottesville, VA 22901

Eric F.

Job Details: 05/09/2023

"Cx refused service, thought she had extended coverage. Explained that extended coverage is only partial and mostly expired. Cx going to reach out to whirlpool and ask for concession."

We serviced a

WHIRLPOOL DRYER

Model wed5050lw0

Near Cooksville, MD 21723

Brian R.

Job Details: 05/09/2023

cx complaint is units start a slight squeek at times when starting unit and now does it more and during cycle lit a bird chirp. ran unit and herd noise.unit will need idler replaced and when unit apart we will clean unit out and lube rollers as well. as soon as part is in office will schedule.; ordrng 1 WP691366 (Idler Pulley)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Georgetown, DE 19947

Michael E.

Job Details: 05/09/2023

"CX complaint: when light went out and CX tried to replace, the bulb came loose from the socket which CX was unable to remove. Replaced socket and bulb. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Hagerstown, MD 21740

Ken M.

Job Details: 05/09/2023

Console and controls replaced and power restored. Unit set up and is working properly. Left wifi setup for customer to perform at their convenience.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Richmond, VA 23229

Chris B.

Job Details: 05/09/2023

cx comp unit will not cool insp unit conf cx comp called dj sated compressor should be running between .8 to 1.2 amp found compressor running at well over 2 amps and holding found compressor hot to touch and condensor fan running insp fc evap found ice ball in top right coner and no frost unit will need sealed system repair 134a collected 120 sc check 3130; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (fc evap) and 1 W11492867 (rc evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Houston, DE 19954

Frederick R.

Job Details: 05/09/2023

"CX complaint is fridge tipping over. Inspected and found both front roler cabs to be defective and nothing stabilizing the unit from tipping over onto CX. Replaced both roller cabs from VS. Unit is now leveled, secured and is working properly. Job is complete.; ordrng 1 WPW10304659 (roller-cab FRVS) and 1 WPW10304660 (roller-cab FRVS) and 2 WP2179826 (rivet FRVS)s and 1 look (look), used 2 WP2179826 (rivet FRVS), 1 WPW10304660 (roller FRVS), and 1 WPW10304659 (roller FRVS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDW00

Near Waynesboro, PA 17268

Andrew S.

Job Details: 05/09/2023

Cx complaint is that the light is out inthe FC section. Upon arrival I verified that the door switch is functioning as intended. I then found that the socket has the proper voltage going the socket when the door is open. I am ordering the bulb. I was able to set the return visit for Thursday 5/11 AM preference.; ordrng 1 W11518235 (Bulb)

We serviced a

JENN-AIR OVEN

Model JJW2730DS01

Near Leesburg, VA 20175

Richard B.

Job Details: 05/09/2023

"CX complant. Oven dosent work. Inspected unit and found screen non responsive . Cycled power for two minuets and F2E1 error code returned. Quoting CX price to replace Consol assembly. Further work needed. CX owes labor on return , RB; ordrng 1 W11236888 (console 885.33)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Red Lion, PA 17356

Sal R.

Job Details: 05/09/2023

Unit located on a show room floor in appliance retailer. I found that the power cord was faulty. I was able to access and replace the power cord. Unit test good.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Harrisburg, PA 17112

Cody H.

Job Details: 05/09/2023

"CX complains unit is making noise while opperation. Confirmed noise. While disassembling unit and inspecting, found dryer sheet and blockage in the blower wheel causing blower wheel to be unbalanced. Also found rollers to be slightly worn, *was able to replace rollers with pre i.d parts* and removed blockage from blower wheel, tested unit, and unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Virginia Beach, VA 23453

Zachery R.

Job Details: 05/09/2023

"cx complaint metal on metal like sound, checked unit, no faults stored, come to find oil leaking from bearings onto clutch. ordering gearcase to complete repair. called office had job scheduled for friday 5/12. 2COUNT; ordrng 1 W11454372 (gearcase) and 1 W11217817 (suspension rods)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Herndon, VA 20171

Simon

Job Details: 05/09/2023

CX COMPLAINTS washer not diong cycle.unit checkes BAD capacitor OL.replaced new Capacitor 3.78 omhs.unit tested .UNIT WORKS AS DISIGNED.SZ

We serviced a

WHIRLPOOL STACKABLE

Model WTW5010LW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/09/2023

"cx complaint excessive shaking, no errors stored, verified unusually shaky in spin when empty, found basket wobbles side to side, not spinning true, ordering basket and washplate; (created new UIS, deleted prior attachment to UisID 490345), ordrng 1 W11513244 (basket) and 1 W10752283 (washplate) and 1 W11481722 (shifter)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW0

Near Lewes, DE 19958

Frederick R.

Job Details: 05/09/2023

"Verified continuity from J13 to end of harness. Tested end of harness connector and got OL. Tested thermistor and 11.617 kohms. Replaced exhaust thermistor, control and moisture harness per prior diagnosis. Unit is now repaired. Job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Forest Hill, MD 21050

Neil H.

Job Details: 05/09/2023

CX COMPLAINT LEAKING FROM ICE DOOR FOUND THE UNIT WAS DOWN IN THE FRONT SO I RAISED THE UNIT AND TOLD CX TO SEE IF THAT FIXES THE ISSUE IF NOT REPLACING I/M AND FILL VALVE TOGETHER; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker)

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Winchester, VA 22602

Daniel J.

Job Details: 05/09/2023

dishwashwer able to start cycles fills with water diverter making noise no movement from spray arms connections good voltage being sent nothing from wash motor sugguesting sump 57 in stock lowes contract; ordrng 1 W11085683 (pump and motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Whiteford, MD 21160

Neil H.

Job Details: 05/09/2023

REPLACED THE SUMP WASH MOTOR UNIT TESTED GOOD. 120V TO SUMP NO WATER MOVEMENT UNIT GOOD NOW.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Laurel, MD 20707

Brian F.

Job Details: 05/09/2023

"Cx states cooktop lamp won't turn off, tested and confirmed. Installed new control and bulb, tested, cooktop lamp now working properly."

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES0

Near Reading, PA 19609

Justin L.

Job Details: 05/09/2023

Cx complaint was cooking and heard pop and unit stopped heating. Was able to access unit and ohmed out bake element to find OL. Quoted cx for repair and collected full amount via check. Replaced part and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW07

Near Portsmouth, VA 23704

Austin D.

Job Details: 05/09/2023

came out to resolve the issue. resolve the issue by replacing the gasekt. advsied cx the gasket may take some time to form and to make sure it is closed all the way the first 24 hours. cx agreed.

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LS00

Near Perryville, MD 21903

Taylor F.

Job Details: 05/09/2023

"Cx complaint is light staying on over the range. Tested inspected and verified complaint. Ordering control, cannot reschedule at this time.; ordrng 1 W11552018 (control)"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Frederick, MD 21704

Ricky E.

Job Details: 05/09/2023

customer stated that the lower oven was smoking. verified issue and fnd units convection element blown and had burned a hole in the element cover... need parts...; ordrng 1 WPW10260248 (element) and 1 W10359278 (cover)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Kent, VA 23124

Orbie

Job Details: 05/09/2023

"cx complaint unit not heating. verified 243vac at terminal and 122 per leg. found open TCO, replaced tco verified unit heating properly. could not get exhaust vent hooked to unit, cx said it was okay and they'll install it. advised cx to have vent cleaning company to come in and clean vents from wall to outside to prevent future issues from happening. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD25SFXHS05

Near Woodbridge, VA 22193

Robert W.

Job Details: 05/08/2023

CX Complaint is the unit stoped making ice. Inspected unit and found the ice chute has froze up further inspection the new IM is a little different then old IM the chute is sitting against the IM so when unit goes to fill its not allowing water to drain into IM fast enough had to fix chute so when unit fills water drains in IM without freezing up. Unit is working properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ4

Near Arlington, VA 22207

Lloyd B.

Job Details: 05/08/2023

Cx complained the unit did not operate all the time. Installed new control and door and tested and it now operates on each attempt. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Mount Gretna, PA

Fred G.

Job Details: 05/08/2023

i was able to access unit and replace the compressor and filter/dryer as per previous tech. I pulled unit into a 30 in vacuum and found it held for 20 mins. i then charged system with 5.5oz of R134A. found unit began to build a frost pattern. I found unit did not need evap and evap fan. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Mount Airy, MD 21771

Marc M.

Job Details: 05/08/2023

cx complaint unit not supporting top rack. inspected unit and found right side top rack adjuster fractured at the front wheel. replaced with pre id parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near York, PA 17404

Bernard M.

Job Details: 05/08/2023

"Cx complaint unit doesn't make ice. When arrived found 1 tray of ice in the bin and ice in tray. Removed cover and inspected assembly, found ice building up inside fill tube. Cx stated unit doesn't produce full bin in 3 day period. Removed kickplate and found the fill tube heater at fault. Ordering FC door and is to be shipped to cx address. ONce door arrives and cx inspects, they'll contact office to set return; ordrng 1 W11551458 (FC door)"

We serviced a

WHIRLPOOL OVEN

Model KFDC506JSS01

Near Aldie, VA 20105

Daniel J.

Job Details: 05/08/2023

front burners not igniting found center burner head with wrong cap changed center now ignites and changed front right and fornt left burner caps tested had customer test also now igniting

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Nottingham, MD 21236

Dustin F.

Job Details: 05/08/2023

"CX complaint: washer not spinning water out of clothes.Inspected unit. confirmed complaint. During Test unit sounded like airplane. When spinning by hand unit makes grinding noise. Inspected shield found gearcase oil everywhere. Washplate ceased. Unit needs new gearcase,belt,clutch,washplate,washplate screw, shifter, and belt. 2 count gearcase; ordrng 1 W10902814 (washplate) and 1 W107521871 (washplate screw) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (clutch)"

We serviced a

KITCHENAID HOOD

Model KVUB600DSS5

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 05/08/2023

before installing motor spun by hand found blades hitting housing removed cover tried to straighten out housing no change to sound reordering motor; ordrng 1 W11035826 (fan motor)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Littlestown, PA 17340

Drew B.

Job Details: 05/08/2023

cx complaint that unit is not going through cycle and found the unitt o jhave the long fill no fill and foudn cold psi is weak and screen is clogged and issues with the incoming water causing process advancement issues. and cleaned and now checks good.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Kensington, MD 20895

Brian F.

Job Details: 05/08/2023

"Cx states unit leaking from door, found outer bellows clamp missing. Installed new clamp, tested, unit is now working properly."

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