Service History 512 - VIA Appliance

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ02

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 05/26/2023

Inspected the unit. Found that the cx is saying the Refrigerator isn't making Ice. Tried to Dispense Water. No Water Flow. Noticed that the back water Inlet valve isn't humming. Checked the Water Inlet Valve. Found Harness not hooked to the Water Inlet Valve. Hooked Harness to the Water Inlet Valve. Tested the unit. Unit is now Dispensing Water and Filled Ice Maker on service test 45 - Ice Maker Fill Test. Unit is working as Designed.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Woodbine, Maryland 21797

Marc M.

Job Details: 05/26/2023

installed parts and tested unit. unitnow checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hyattsville, Maryland 20784

Samuel R.

Job Details: 05/26/2023

cx advises now unit is not starting cycle.tested unt and could confirm.reset power and calibrated unit and had no chasnge.unit will need a new control will install tub in return visit W11513246; ordrng 1 W11513246 (control)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 05/26/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waldorf, Maryland 20601

Shane B.

Job Details: 05/26/2023

"installed both parts. restored power and lights came on. unit will not start a cycle. checked for codes and found none saved. tried to run service cycle but unit wont do anything but flash all LEDs. called techline, found capacitor reading OL. unit needs capacitor. scheudled return with office cor 5/31; ordrng 1 W11395618 (capacitor)"

We serviced a

WHIRLPOOL ICE MAKER

Model WSF26C2EXY02

Near Bristow, Virginia 20136

Richard B.

Job Details: 05/26/2023

"CX complant. Ice works sporadicly. Inspected unit and found harness that goes through door has been repaired before and has again started to fail. Quoting CX price to replace door assembly.CX paying 120 service call and will decide what they want to do. Not in stock , further work needsed RB; ordrng 1 LW10365674 (door 1162.06)"

We serviced a

KITCHENAID DISHWASHER

Model kdtm604kbs1

Near Arnold, Maryland 21012

Israel R.

Job Details: 05/26/2023

Customer complaint unit is not draining. I found f9e1 error. I pulled unit and found installers did not removed old hose from the old dishwasher and just added the new hose on top of the old one and the hose got kink. Removed the kink and extrahose. I teste again and the pump was turning on and off. I check ohms and found the connector was loose. The hose was coild up under the unit it may have been pushed out when the unit was pushed in. Reseated the connector and locked it. Unit is now draining and is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Sinking Spring, Pennsylvania 19608

Cody H.

Job Details: 05/26/2023

"CX complains unit is not making ice. states unit has not made ice all week. Found unit produced ice over night, unit has good frost pattern and no ice buildup. FC shows 8.6*F. unit is within ice making temps and is currently making ice but unit is on the higher side of the spec. Found condesner to be clogged with hair, was able to clear condenser coil. Unit is making ice and is within temps, unit is working as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Carrollton, Virginia 23314

Justin W.

Job Details: 05/26/2023

cx complaint f2e1. checked unit to find error codes f2e1 and f9e0. ordering 2nd tech to assist in removal due to being double wall oven. per f9e0 wiring of unit needs to be confirmed for proper wiring. ordering 2nd tech and console to complete repair. ordering control as precaution.; ordrng 1 W11448962 (control) and 1 W11449303 (console)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Bealeton, Virginia 22712

Robert W.

Job Details: 05/26/2023

Replaced harness and sensor unit is working properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Washington, District of Columbia 20010

Brian F.

Job Details: 05/26/2023

"Cx states unit is leaking, inspected and found water leaking from bottom right of RC evap cover, removed cover, found mastic tape hanging down blocking drain, readjusted tape to clear from path of drain. Unit is now working properly. Collected service call fee, is not showing on SD."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Kents Store, Virginia 23084

Kyle A.

Job Details: 05/26/2023

"Changed parts and tested unit and unit is now as designed.; ordrng 1 W10734521 (Slider ka truck stock), used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US4HB00

Near Washington, District of Columbia 20005

Brian F.

Job Details: 05/26/2023

"Cx states cooktop loose in install, tested and confirmed. Called MA, to install properly we would need to order the proper mounting kit (8186533), cx declined service."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW2

Near Cockeysville, Maryland 21030

Brian R.

Job Details: 05/26/2023

replaced control and ran unit through auto test and made sure no codes in unit. unit went through all stages and ran as cx was beside me watching unit. unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Finksburg, Maryland 21048

Brian R.

Job Details: 05/26/2023

cx complaint is lights are flashing and out. units O-O-W and they know. checked unit to find back light under ice maker bad. replaced and now unit checks. cx paid in full. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrv986fdem01

Near Sinking Spring, Pennsylvania 19608

Cody H.

Job Details: 05/26/2023

"CX complains unit is melting ice in the door and unit seems to get warm in the FC. CX states they found frost buildup on evap cover few days ago and they melted it themselves. CX is out of warranty but has agreed to pay service fee for diagnostics. Foud unit to have a defrost failure, unit is showing 30*F. Found defrost thermistor was not reading correctly causing unit to frost up and lose temps. Quoted cx for repair, to which CX agreed. Was able to replace parts with pre i.d parts, unit is now working as designed. no further work needed. CX paid in full with card, CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Chesapeake, Virginia 23324

Zachery R.

Job Details: 05/26/2023

"cx complaint unit leaking. checked unit, come to find defective bellow, quoted cx, cx approved repair, replaced bellow, ran test 12, unit working as designed. cx paid in full via card"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 05/26/2023

wrong board was ordererd.cx advidsed to leave unit unstack and left on my mat.reschedule for next friday.W11322903; ordrng 1 W11322903 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 05/26/2023

defrosted unit and replace evap fan.set unit to correct temps.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Sandy Hook, Virginia 23153

Kyle A.

Job Details: 05/26/2023

Cx complaint of unit leaking from dispenser. Did confirm and found water line at the base of the door not seated properly in fitting. Reseated hosing and tested the dispenser and the dispenser is working as designed.

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EFP02

Near Glen Allen, Virginia 23059

Kyle A.

Job Details: 05/26/2023

Replaced evap cover and reseated wire that came out of the connector and units lights now work. Unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near New Castle, Delaware 19720

Frederick R.

Job Details: 05/26/2023

assisted AT on job;

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Frankford, Delaware 19945

Michael E.

Job Details: 05/26/2023

Replaced inlet valve W11210463 as per previous diagnosis. Valve is on my van and in description but does not show in the parts provided box here. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Frankford, Delaware 19945

Michael E.

Job Details: 05/26/2023

CX complaint: IM stops making ice intermitantly. Tested and verifiedf complaint. Ordering IM. Cannot reschedule due to CX not sure when he will be back to this house.; ordrng 1 W11546935 (IM)

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Newport News, Virginia 23608

Orbie

Job Details: 05/26/2023

"replaced gearcase, rotor, stator, clutch, washplate and slider. tested unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Severna Park, Maryland 21146

Israel R.

Job Details: 05/26/2023

Installed new control and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Virginia Beach, Virginia 23451

Austin D.

Job Details: 05/26/2023

came out to resolve the issue. disassemvled the unit as needed. repalced all parts and put the unit back together. tested operation. uint is running as designed. low side 7 and amp draw 1.1. advsied cx to monitor the unit for 24 hours prior to adding product. cx agreed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB7

Near Denver, Pennsylvania 17517

Cody H.

Job Details: 05/26/2023

"CX complains unit is not running correctly on 'normal cycle'. Cx states unit ran for about 3 hours and didnt use heater at the end of cycle like it should. Ran unit through diagnostic test/calibration. unit shows f7e1 error. Found heater to read O.L and not opperating as it should. Ordering control, element, and thermostat for use on return visit. Return to be scheduled by office when all parts are approved and arrive. CX EMAIL CONFIRMED.; ordrng 1 W10906426 (control) and 1 WP661566 (thermostat) and 1 W10518394 (element)"

We serviced a

WHIRLPOOL DISHWASHER

Model WED4815EW1

Near Toms Brook, Virginia 22660

Ezra M.

Job Details: 05/26/2023

"thumping noise during cycle. verified all parts installed correctly, nothing loose. wheels and pulley showing signs of wear. ordering support wheels and pulley; ordrng 2 WPW10314173 (support rollers)s and 1 WP691366 (idler pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Glen Burnie, Maryland 21060

Alexander D.

Job Details: 05/26/2023

cx complaint fz light not working. inspected unit and verified complaint. replaced fz led. tested unit. unit is now working properly

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Smithfield, Virginia 23430

Justin W.

Job Details: 05/26/2023

replaced switch and tested unit working as designed

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Glen Allen, Virginia 23059

Kyle A.

Job Details: 05/26/2023

Found leak at suction line a reflowed solder to seal leak. Brought unit into vacuum but pressure would not equalize. Called techline and was informed of liquid in the system and i need to blow unit out with nitrogen at 120 psi. Used last of nitrogen leak checking unit. Techline says after clear unit to change out compressor.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Glen Allen, Virginia 23059

Kyle A.

Job Details: 05/26/2023

Changed parts and tested unit and unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, Virginia 23233

Kyle A.

Job Details: 05/26/2023

Unit is leaking from inbetween inner door and door seal at the bottom. Ordering inner door and seal.; ordrng 1 W11559689 (Inner door) and 1 W11664713 (Door seal)

We serviced a

KITCHENAID OVEN

Model KFDC506JSS01

Near Henrico, Virginia 23233

Joseph D.

Job Details: 05/26/2023

Replacement door panel damaged must reorder. Be please check door panel at warehouse before scheduling cx again; rqstng P&A on 1 W11385801 (Door panel)

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Richmond, Virginia 23233

Joseph D.

Job Details: 05/26/2023

Replaced faulty lid. Unit now sealing properly. Working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Moyock, North Carolina 27958

Branden R.

Job Details: 05/26/2023

came out to replace parts on unit . replaced all parts needed for repair . tested unit is now running as designed .

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Harrisonburg, Virginia 22801

Danny R.

Job Details: 05/26/2023

cx compate noise while going to spin i found pully coming lose reinstaklled pully and bolt checks ok

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Fairfield, Pennsylvania 17320

Andrew S.

Job Details: 05/26/2023

"Per previous diag I was able to access and replace the bulkhead, duct and drum. i then tested the unit and found that it is now functioning as intended. job complete"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Moseley, Virginia 23120

John P.

Job Details: 05/26/2023

"CX complaint unit not working checked unit found bad lid latch, CX not sure if want to fix or replace.Quoted:W10810403 $102.13$110$15 shipping"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW08

Near Washington, District of Columbia 20008

Brian F.

Job Details: 05/26/2023

"Cx states unit not making ice, inspected and confirmed. Found gap in FC door gasket, causing frost buildup and high temps in FC, molded gasket with heat gun to seal. Found IM fill tube blocked with ice, cleared fill tube, jumped IM, IM filled. Unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model CEM2795JQ1

Near Saint Charles, Maryland 20602

Shane B.

Job Details: 05/26/2023

cx complaint is the unit not running. confirmed complaint. outlet is properly wired and supplying 240vac. i found door siwtch is broken. plastic tab is snapped off. when pushed back with my finger and start is pressed unit will run. ordering door switch. scheduled return for 5/31 with office.; ordrng 1 WPW10237959 (switch-dor)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Ocean View, Delaware 19970

Michael E.

Job Details: 05/26/2023

Replaced the lower harness and drain pump as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Harrisonburg, Virginia 22801

Danny R.

Job Details: 05/26/2023

cx states doesnt run i found cap and motor not working just hums and doesnt move cx will contact wp for repair cost; ordrng 1 W11283592 (motor) and 1 W11395618 (cap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, Maryland 21224

Shane M.

Job Details: 05/26/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Hertford, North Carolina 27944

Branden R.

Job Details: 05/26/2023

cx complaint sizzling or hissing noise - top freezer refrigerator - unable to tell where or when checked unit and found door hinge has hissing sound called techline to doc was advised they will be reaching out to cx.

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Sykesville, Maryland 21784

Marc M.

Job Details: 05/26/2023

"upon arrival unit was running drain pump, flashing lid lock, and constantly spinning. cx stated unit had been like that the enitre night. unplugged unit and allowed back to come to a stop. was able to hold cancel the cycle and lid lock unlocked on its own. however within about a minute the unit again locked completely unprompting and without even registering which cycle it was in, began to attempt spin cycle. unti will need multiple parts.; ordrng 1 W11502823 (control) and 1 W11212745 (actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near Glenwood, Maryland 21738

Marc M.

Job Details: 05/26/2023

installed compressor drier and evap and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged with 44g of r600a and tested. unit developed full frost pattern and now checks good.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Wilmington, Delaware 19805

Frederick R.

Job Details: 05/26/2023

Replaced lower harness per prior diangoisis. Tested after repair and the WM is now working properly. Job is complete.

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Richmond, Virginia 23238

Joseph D.

Job Details: 05/26/2023

customer complaint you're not working properly confirm complaint found loose connection at terminal block tightened wires unit not working properly did advise customer to have professional electrician check out outlet on wall. Producing proper power but terminals loose unit noy working as designed

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Chesapeake, Virginia 23325

Zachery R.

Job Details: 05/26/2023

"cx complaint unit not completing cycle after repair. checked unit, come to find clutch not seated to gearcase, ,reseated clutch applied locktite"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Midlothian, Virginia 23112

John P.

Job Details: 05/26/2023

"Found water selector knob recessed into control panel, reseated switch and knob tested working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS8

Near Washington, District of Columbia 20003

Samuel R.

Job Details: 05/26/2023

replaced parts and unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Chesterfield, Virginia 23832

John P.

Job Details: 05/26/2023

Found wire not seated on drain pump seated wire tested working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Richmond, Virginia 23234

John P.

Job Details: 05/26/2023

"Found bad purple wire in harness, ordering harness.; ordrng 1 W11529071 (Harness)"

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Glen Burnie, Maryland 21060

Alexander D.

Job Details: 05/26/2023

"cx complaint unit starts but wont run then gives L2 error. inspected unit and verified complaint. f4e4 L2 voltage error stored. power supply tests good. found thermal fuse open. replaced thermal fuse from v/s. tested unit. unit is now working properly. quoted 312.95, paid in full with c/c; ordrng 1 W10909685 (thermal fuse(AD v/s)), used 1 W10909685 (THERMAL FUSE(AD v/s)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Pikesville, Maryland 21208

Emmanuel R.

Job Details: 05/26/2023

"Cs unit is not cooling, confirmed complaint. Upon arrival i noticed compressor and evap fan not running. Entered diagnotics and verified cond. and evap fan are working but the compressor is getting super hot and shuts down. Compressor runs for about 30seconds pulls 489watts 2.5amps then shuts down and shakes the unit. Compressor too hot to touch. Unit needs a compressor, ordering compressor 2ct sealed system. Will return with thermistor and fan incase needed. Parts and lbaor covered under entitlements. Collected $120 for diag.; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (drier) and 1 WP978025 (svc valve) (Advised customer to leave unit unplugged to prevent any further repairs but they insisted to leave it plugged in.)"

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ04

Near Brunswick, Maryland 21716

Ricky E.

Job Details: 05/26/2023

"installed parts, unit cks ok"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Frederick, Maryland 21701

Ricky E.

Job Details: 05/26/2023

"cutomer stated that the unit wasnt cleaning.. verified issue fnd loose valve connection.. secured connection, unit cks ok.."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Walkersville, Maryland 21793

Ricky E.

Job Details: 05/26/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL MICROWAVE

Model Kems309bsp00

Near Richmond, Virginia 23221

Joseph D.

Job Details: 05/26/2023

Replaced 1 failed waveguide cover. Unit working properly. No longer arcing; ordrng 1 W10915651 (Wave guide x 1)

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Alexandria, Virginia 22301

Lloyd B.

Job Details: 05/26/2023

Cx complained the unit was not cooling. Inspected the unit and found the heater came on in step 38 and the thermistors passed in diagnostics. Unit needs new fan w/sensors.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Timonium, Maryland 21093

Shane M.

Job Details: 05/26/2023

cx complaintt unit making noises. found a frozen over evap. ordering evap fan w harness damper drippan & control. advised cx turn unit off 24hrs before returning.; ordrng 1 WPW10389152 (fan bracket) and 1 w10633627 (evap fan w harness) and 1 WPW10248595 (damper) and 1 WPW10537710 (drippan) and 1 W10581605 (control)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Virginia Beach, Virginia 23453

Austin D.

Job Details: 05/26/2023

came out to resolve the issue. disassembled the unit as needed. .replaced control and pressure switch. tested unit. unit passed all tests. ran a drain and spin. unit is runninga s designed. doncumenting with techline.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Ampthill, Virginia 23234

John P.

Job Details: 05/26/2023

Installed control tested working as designed

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Harrisonburg, Virginia

Danny R.

Job Details: 05/26/2023

installed part but when on return cx stated touch panel will not respond some times will need ui panel; ordrng 1 W11413566 (control panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Bethesda, Maryland 20816

Brian F.

Job Details: 05/26/2023

"Cx states right door making a knocking sound when closing, tested and confirmed. Found door coupler won't fully seat into hinge pin, ordering new door coupler.; ordrng 1 WPW10505294 (door coupler)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Kents Store, Virginia 23084

Eric F.

Job Details: 05/26/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 05/26/2023

CX complaint about unit dryer not starting pushed start button & can heard movement bypass door switch drum not rotating open front found that motor is overheating not rotating and tripping thermal need parts; ordrng 1 WPW10448901 (motor drive) and 1 WP696426 (blower wheel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ01

Near Haymarket, Virginia 20169

Richard B.

Job Details: 05/26/2023

"CX complant , No ice produced , Inspected unit and ice maker rotates , Also calls for water , Found fill tube frozen , Cleared fill tube of ice and unit rotated and did a fill. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Richmond, Virginia 23220

Joseph D.

Job Details: 05/26/2023

"Unit will need compressor. Tenant declined service call stating it was landlords fridge, do not reschedule until payment received. ; ordrng 1 W10913906 (Access valvev) and 1 W11370574 (Compressor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Chester, Virginia 23831

John P.

Job Details: 05/26/2023

CX complaint unit not working checked unit found bad drain pump. Replaced tested working as designed

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Finksburg, Maryland 21048

Brian R.

Job Details: 05/26/2023

"cx complaint is she believes she smells something burning when unit is running. tested and checked unit. cx said when unit started aggitating unit made loud screeching sound then didnt sound or run right and then she smelled something, she drained and unplugged unit and left it alone. pulled unit to find clutch nut off and belt slipped down and wore down outter lip of motor pully and burnes as it was rubbing. replaced motor and belt and tightened nut and recalibrated and ran auto test and unit now checks. called unit in to report and document. went over everything with cx. unit checks. job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model krmf706ess01

Near Eldersburg, Maryland 21784

Brian R.

Job Details: 05/26/2023

cx has a few issues with unit. says lights flash or are oiut at times and ice issues and a loud fan noise. units O-O-W and she knows. took temp readings first of 21 in freezer 39 in fridge 39 through ice maker and no fan. found freezer evap frozen over and flan blade hitting ice. also found no air through ice maker as well as right FF door gasket torn. no issues with lights or anything else. as of today unit will need freezer fan as well as icemaker fan replaced. went over unit and quote with them. shes not happy and calling Kitchenaid about this and will call back. she paid service and given quote. extra labor charged for defrost if needed.; ordrng 1 W10846539 (Icemaker Fan 188.83) and 1 W11249952 (Evap Fan 125.87)

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Spring Grove, Pennsylvania 17362

Sal R.

Job Details: 05/26/2023

"CX complaint is that the unit is again DOA. I found that the afgter the last service call the unit powered on and the lid locked. CX informed me that the unti powered off . I was able to inspect the uinti and found that the control has the propper 120V's , but no indecator light is lite. I was able to take a reistanse reading of the drain pump at J6 connecotr and founda resistanse reading of 1.5 OHM's out side of spect 17-21OHM's . I am orderign 1 drain pump (W11399437). I will use control , harness , and lid lock on return visit.; ordrng 1 W11399437 (drian pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Towson, Maryland 21204

Shane M.

Job Details: 05/26/2023

cx complaint the unit making icicles from icemaker causing ice to clunk together. took icemaker cover off & discover looked to be low water pressure or water left over from filling. believe water valve issue. ordering valve.; ordrng 1 WPW10341320 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Randallstown, Maryland 21133

Emmanuel R.

Job Details: 05/26/2023

"Cs unit stopped cooling confirmed complaint. I found the evap frozen over , defrosted evap and ohmed out heater .Heater checked out ok, themistomer ohmed ok. Put unit into diag and activated heater. Control is sending power but not getting to heater. The fuse on the brown wire has failed. Replaced harness and heater come on but then fuse failed again. Control board has a ticking relay. Ordering evap harness and control board.; ordrng 1 W11599786 (control) and 1 w11609822 (evap harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Gainesville, Virginia 20155

Richard B.

Job Details: 05/26/2023

"Removed door , removed pantry section . Changed dual valve , Reassembled unid .collected 110 labor. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Owings Mills, Maryland 21117

Emmanuel R.

Job Details: 05/26/2023

"Cs unit stopped cooling , confirmed complaint.I found the evap fan test3 not activating, good frost pattern. Replaced evap fan and tested unit. Unit is now working properly. Also the right rail has a broken gear and customer wasnt to replace it. Ordering RH rail for FC. Customer paid in full.; ordrng 1 W10625068 (rail RH)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Owings Mills, Maryland 21117

Emmanuel R.

Job Details: 05/26/2023

"Cs unit is leaking gas, confirmed complaint.I found a loose connection at the manifold. Secured connections and tested unit.Unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model KEMS309BSS01

Near Alexandria, Virginia 22301

Lloyd B.

Job Details: 05/26/2023

"Cx complained that for years, the unit did not heat correctly. Inspected the unit and found that the bake, broil and convect elements all have resistence. The sensor was around 1100 ohms after running for 2 min. Explained to the cx that it may be 1 or all of 3 parts, the control, user interface and sensor. Cx says she wants to roll the dice and do all 3. Unit needs new control, sensor and user interface; ordrng 1 WP74008369 (sensor 136.99) and 1 W10570025 (user interface 395.10) and 1 WPW10317343 (control 252.09)"

We serviced a

KITCHENAID FREEZER

Model KRMF706Ess05

Near Ashburn, Virginia 20147

Christian C.

Job Details: 05/26/2023

Cx complaint unit is making a rattling noise and top of ice bin is defrosting. Inspected unit found while compressor is on there is a rattling noise. Leveled unit and raised feet no more rattling. Sounds like IM is filling whenever dispensing water. Secured connections to water valve. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MHWC7500YW0

Near Bethesda, Maryland 20816

Brian F.

Job Details: 05/26/2023

"Cx states door locked, tested and confirmed. Unplugged unit, door unlocked. Found drain filter clogged, cleared filter, drain pump attempted to run, impeller was not spinning smoothly at first then it stopped completely. Unit needs new drain pump. Unit is part of stacked washer dryer, called office scheduled 2 tech for 6/1."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hertford, North Carolina 27944

Branden R.

Job Details: 05/26/2023

"cx complaint unit doors not shutting properly , checked over unit and found all major componets running as designed , found freezer door warped at the top right allowing warm air into unit and cause frost on top of freezer . steamed fridge gasket out and now its shutting as should . tryed to steam out freezer gasket at the top and was unable too . unit will need a new door for repair . advised cx door will be shipped to address and to check for damage . call us out when door comes in . cx agreed; ordrng 1 W11467398 (door)"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Baltimore, Maryland 21215

Emmanuel R.

Job Details: 05/26/2023

Upon arrival customer stated he wasnt aware we were coming todaya and would like to reschedule. Scheduled customer 6/5/23; schdld next appmnt for 6/5 MON !

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Baltimore, Maryland 21215

Emmanuel R.

Job Details: 05/26/2023

"Replaced front glass on oven door, unit is now working properly."

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Parkville, Maryland 21234

Shane M.

Job Details: 05/26/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampton, Virginia 23661

Carl A.

Job Details: 05/26/2023

"cx complaint of unit not cooling took temp readings pof30 in fc, -3 in ff , omed thermistor at 6.87 ohms, also found brown connector that feeds heater to have sut on it ordering heater and harness for repairs; ordrng 1 W11650660 (Assembly, Defrost Heater And Evaporator Fan Harness (includes Thermal Fuse)) and 1 W10384183 (thermistor CA / VS), used 1 W10384183 (thermistor CA / VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW8740DW0

Near Linden, Virginia 22642

Daniel J.

Job Details: 05/26/2023

washer locked door during cycle and went into flood mood door was unlocked and unplugged on arrival plugged unit back in and entered diag stopped draining was able to start wash cycle unit draining normal water entering tub normal diag complete no errors drain fine water flow into tub good

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Shiloh, North Carolina 27974

Branden R.

Job Details: 05/26/2023

"came out to replace parts on unit , disassembled and replaced all parts unit still making a loud pop noise when turning off . called techline and was advised that they are sending video over to engineering to review . send ticket over to me to call and checked on update tuesday . all parts have been changed and unit still popping loud when turning off; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hampton, Virginia 23666

Carl A.

Job Details: 05/26/2023

"cx complaint of unit not cleaning well, checked unit to find no error codes, checked unit to find connector on control board not fully seated for heater,reseated harness on control baord ,tested unit and works as designed"

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Rockville, Maryland 20853

Roberto I.

Job Details: 05/26/2023

Replaced parts and ran a high heat timed dry cycle. The temperature at the exhaust constantly cycled between 118F and 174F. The unit worked as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Silver Spring, Maryland 20906

Roberto I.

Job Details: 05/26/2023

"Replaced parts. Damper control tested ok, water dispenser tested ok"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Harrisonburg, Virginia 22801

Danny R.

Job Details: 05/26/2023

will need gasket still reorder gasket; ordrng 1 w11676493 (gasket)

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Gainesville, Virginia 20155

Richard B.

Job Details: 05/26/2023

"CX compllant. Center burner sparks, Inspected unit and could not replicate issue, Turned units burners on to ignite then rotated to desired flame heights, Job completed, RB"

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Aldie, Virginia 20105

Richard B.

Job Details: 05/26/2023

"CX complant. Door falling off.rior diagnosis found unit needs himge screw and inner door. Installed and realigned door skin as best we could . Old screw holes are stripped out, Made new screw holes and unsed extra screws to secure. RB"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Parkville, Maryland 21234

Shane M.

Job Details: 05/26/2023

"cx complaint the unit leaking from front left corner. found F0E5 F0E3 errors in system found spannerloose. tested unit couldnt duplicate leak but saw water signs inside cabients towards the left corner. ordering new spannernut, & dispenser w bezel. ordrng 1 W11551646 (nutspanner) and 1 W11569112 (dispenser) and 1 W11550898 (bezel)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Severna Park, Maryland 21146

Israel R.

Job Details: 05/26/2023

Customer complaint unit lid is not locking. I found the unit is not unlucking. I replaced the lid lock and now the unit is locking and unlocking. Unit is back to normal operations. Disrigard the POP picture is the wrong POP we could not find the receipot but the unit is under warranty from entilement.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FKSS02

Near Gambrills, Maryland 21054

Israel R.

Job Details: 05/26/2023

Customer complaint unit is not making ice. I tested unit and unit is getting 120. Jumped ice maker and never moved. Quoted for ice maker and went to get it to the warehouse. $363.06

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Staunton, Virginia 24401

Danny R.

Job Details: 05/26/2023

cx states unit wasnt turning on found thermal fuse open and also hpouse power not working right . replaced fuse now unit is good cx will fix power issues

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