We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Huntingtown, MD 20639
David J.
Job Details:
05/09/2023
"CX complaint icemaker is not making ice and plastic is coming out of icemaker. Arrived today and verified complaint found when resetting icemaker, icemaker does not complete a full harvest. ice tray does not go all the way to empty the ice. Ice cubes are in tray and have been for a couple weeks and have not dispensed them. Found small pieces of plastic inside ice bin that are coming from a defective auger motor in a spin. dispenser is working properly and dispensing water. temperatures Were at 40� in our rc and 9 in FC. Doors had been open to inspect. Explain to customer to keep things off back wall to allow proper airflow for unit to call properly. Ordering parts for return visit and will repair once they arrive. ; ordrng 1 WPW10558423 (Ice bucket assembly) and 1 W11546935 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Norfolk, VA 23518
Carl A.
Job Details:
05/09/2023
"cx complaint of unit not turning on,checked to find the following error code F5E1 found that lid lock had failed replace lid lock tested unit works as designed break down as follows 1/W11307244,Lid Latch Lid Latch service call break down as follows service call 120.00parts 131.75shipping 15.00labor 110.00sub total 376.75tax 7.91grand total 384.66depsosit 384.66 ; ordrng 1 W11307244 (Lid Latch CA / VS), used 1 W11307244 (Lid Latch CA / VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QTB04
Near McLean, VA 22101
Lloyd B.
Job Details:
05/09/2023
"Cx complained the panel was coming off. There is custom cabinetry on the doors of the unit and cabinets in the kitchen, the needs the maker of the cabinets or a carpenter, not an appliance repair. Service decline"
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near Fayetteville, PA 17222
Andrew S.
Job Details:
05/09/2023
Cx complaint is that the unit is not drying clothes properly. Upon arrival I found that the unit is not igniting. The ignitor glows and the valve activated but did not ignite. I found that the supply line valve is not fully opened. I opened the valve some and found that the unit then ignited. I then opened the valve the whole way and it shut back off. The valve is only letting gas in at a very small window in its rotation. I informed the cx that the valve would need to be replaced. Unit is functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KUIS15NRXB0
Near Centreville, VA 20120
Demonte S.
Job Details:
05/09/2023
"Inspected the unit. Found that the cx is saying that the Free standing Ice Maker isn't Cool. Per last tech notes, to check for a leak. Ran nitrogen through the system at 140 Psi. You can hear air coming from the lower section. Found that the Condenser leaking air. 3rd Coil from the top on the left side is leaking. Used soup & bubbles to find it. ( Please see Sd Pictures if any questions. Unit will need the Condenser. ; ordrng 1 WP2313624 (CONDENSER)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Chambersburg, PA 17201
Andrew S.
Job Details:
05/09/2023
Per previous diag I was able to access and replace the control and lid lock. I then ran the diag test and found that the bearings have also failed in the gearcase. I am ordering the gearcase and related parts. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11454372 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Splutch) and 1 W10528947 (Hub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17402
Sal R.
Job Details:
05/09/2023
"CX complai t is that the RC has lost cooling as well as no ice production. I found that the FC evap was frozen over. I was able to access and steam out the ice blockage . I found that the defrost heater connection is pulled form the connector. I was able to temp resecure then harness. I am ordering 1 defrost heater with evap harness (W11650660). Once the part is avalible, please have someone form the office call to set a retun date.; ordrng 1 W11650660 (defrosat heater with harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Palmyra, VA 22963
Kyle A.
Job Details:
05/09/2023
Cx complaint of unit leaking from front left of the washer. Did confirm and changed tub ring as per service notice. Tested unit and unit is now as designed.
We serviced a
JENNAIR DBL WALL OVEN
Model JJW3830DS
Near Germantown, MD 20874
Roberto I.
Job Details:
05/09/2023
"Cx complaint control panel not responding, F2E1 error.Confirmed error, unable to run test mode, keys didn't respond. Connections on control panel ok. The unit doesn'r have m/s # tag, the cx has a model number but without engeneering numbers. Looked on Pl, all the engeneering numbers use the same part as control panel. Ordering control panel W11232121. Cx paid in full ($1,681.63); ordrng 1 W11232121 (control panel)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Jessup, MD 20794
Brian F.
Job Details:
05/09/2023
"Installed new cooling fan, ran auto test. Cooling fan was working properly during test."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20003
Emmanuel R.
Job Details:
05/09/2023
"Replaced pressure switch , tested unit. Unit is now working properly. Control not needed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW0
Near Falls Church, VA 22041
Lloyd B.
Job Details:
05/09/2023
Cx complained the unit did not dry. Inspected the unit and found no error codes in diagnostics and the heater came on. Explained to the cx to use rinse aid and run the water at the sink prior. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Knoxville, MD 21758
Ricky E.
Job Details:
05/09/2023
"customer stated that the unit wasnt spinning. fnd no errors stored, recalibrated tha controls and tested, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near York, PA 17404
Drew B.
Job Details:
05/09/2023
cx complaint that nit is is cloggred drain and freezing bottom on the unit.. removed ice.. and unlcoged dano port with new kit and now checks good
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Springfield, VA 22153
Tanner B.
Job Details:
05/09/2023
CX Concern the unit making noise.. the motor is making a strainning noise .. replaced motor and tetsed unit .. no leaks/ no errors .. the installers never installed the insulation on the unit .. all of insulation is gone .. Unit is now working as designed .. Job complete
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Oakton, VA 22124
Simon
Job Details:
05/09/2023
X complaints dryer not dry no heating .UNIT tested .heating element not heating .Heating element replaced.unit tested.unit works as designed.SZ
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Pasadena, MD 21122
Shawn D.
Job Details:
05/09/2023
"cx complaint unit is working said it keeps filling when using normal cycle and wont complate the cycle and said drain and spin will spin the clothes dry. inspected unit then checked for errrors and had f7e5 so ran diag cycle and unit shut down when agitating, tried again and same issue. grabbed shifter from v/s and installed and tried again and same issue unit shuts down. replaced the control and capacitor and unit shut down again. grabbed clutch from v/s amd installed it and retested and now unit completed the servic cycle with no issues. unit is good; ordrng 1 W11481722 (shifter SD V/S) and 1 W10721967 (clutch SD V/S), used 1 W11481722 (shifter SD V/S), and 1 W10721967 (clutch SD V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WFG320M0BS4
Near New Freedom, PA 17349
Sal R.
Job Details:
05/09/2023
CX compolai t was that the units inner glass poped duri g a preheat cycle. I was able to access and replace the inner glass and unit test good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Upper Marlboro, MD 20772
Leon
Job Details:
05/09/2023
cx complaint was unit would give a error code when they pop popcorn confirmed issue replaced the control on unit tested unit by popping a bag of popcorn no errors didnt instill the sensor because the part was missing but without it installed unit still worked
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Columbia, MD 21044
Robert L.
Job Details:
05/09/2023
"cx complaint not cooling RC, cx had defrosted for bray ad scarf whom replaced main control, found no fan movement and bimetal open, replaced evap fan motor harness from pre-id, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Middle River, MD 21220
Alexander D.
Job Details:
05/09/2023
"cx complaint unit keeps becoming unlevel. cx said her husband keeps having to unscrew back left foot. inspected unit and verified complaint. screwed in feet all the way so unit will be level until return visit but its not perfectly level. calibration and autotest run good, no errors. preid feet didnt arrive in time, reordering but only need 4. 13 in stock @tribles. scheduled return visit for 5/18; ordrng 4 WPW10687506 (feet)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Fredericksburg, VA 22408
Robert W.
Job Details:
05/09/2023
CX Complaint is the unit isnt cooling in either section. Inspected unit and found unit is running no frost pattern on evap pulled unit and foiund compressor is on but not cooling at all. Ordering compressor dryer and coupler and inverter; ordrng 1 LOOK (LOOK) and 1 W11557671 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Baltimore, MD 21206
Marc M.
Job Details:
05/09/2023
cx complaint unit not producing ice. inspected unit and found ice bin empty. checked in diag and found bin switch operational. ran test 44 and unit ended with a 23 designation indicating failed icemaker motor. however checked bottom left door hinge and found the wire harness to the hinge to be broken. unit would now need a fc door to repair. quoted cx but with price being so prohibitive the cx will not proceed. collected 120 service call in CASH (5-20 dollar bills)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Millville, DE 19967
Frederick R.
Job Details:
05/09/2023
Replaced heater per prior diagnosis. Tested defrost after repair and the unit is working as designed. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Millersville, PA 17551
Justin L.
Job Details:
05/09/2023
Cx complaint rf burner not working properly. Was able to access unit and tested to find that the switch was getting power and sending out to turn on element but the switch wasnt cycling. Ordering rf infinite switch and once in office will need to set return; ordrng 1 WPW10434452 (rf infinite switch)
We serviced a
WHIRLPOOL ICE MAKER
Model WRS965CIAH00
Near Damascus, MD 20872
Brian R.
Job Details:
05/09/2023
cx complaint is no ice out door. said they had someone out and they replaced motor as well as control and said no power to motor and might be broken wire in door. units O-O-W and he knows. tested power at motor and didnt get any. tested power at plug and had power but nothing to motor. cx will replace one day and will pay 120 service.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JWO
Near Washington, DC 20003
Emmanuel R.
Job Details:
05/09/2023
"Cs unit will count down the timer but never start the cycle, confirmed complaint.I found the control board is unresponsive. Replaced control and tested unit.Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Rockville, MD 20852
Roberto I.
Job Details:
05/09/2023
"Cx complaint washer not turning on.Confirmed unresponsive console. Removed part, confirmed 13.5Vdc supplied by the control board. Replaced part using pre id, ran diag, no errors. Ran UI test and then a test cycle. The unit worked as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Nottingham, MD 21236
Neil H.
Job Details:
05/09/2023
REPLACED BOTH RC AND FC BULB LIGHTS BOTH ON
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Yorktown, VA 23693
Justin W.
Job Details:
05/09/2023
cx complaint unit not heating. checked to find 240 vac between l1 and l2. checked to find heater ohming open. replaced heater from pre id. tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Upper Marlboro, MD 20772
Leon
Job Details:
05/09/2023
cx complaint was unit had a smell when drying i didnt smell anything but i did see the some type of mildo on the blower wheel housing cx dont like that he could see that so we are ordering a new blowing housing parts warehouse hav the part in stock; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KUBL314KSS00
Near Rockville, MD 20850
Roberto I.
Job Details:
05/09/2023
"Cx doesn't have pop to prove the purchase date on the p/o, The unit is not registered and based on the serial # iot seems to be oow. Cx is calling Kitchenaid. If we go back, the unit needs new door assy W11644056. The door is warped."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Annapolis, MD 21409
Shawn D.
Job Details:
05/09/2023
"cx complaint unti is rattling wall behind unit and causing alot of noise. inspected unit and seems level, checked for errors and had f7e1 f7e7 so cleard them and ran service cycle and went trhough just fine with no errors retunring but when you want spinning rear panel is rattling an drain lines are againt the wall. tighten rear panel and rattle noise went away. i then instructed cx to get a plumber to install a new pan for washer and move it away from the wall. unit is good to go"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Newport News, VA 23608
Justin W.
Job Details:
05/09/2023
while swapping tub screw head broke off in left middle front rack holder. put aluminum tape over hole until new rack roller support and screw can be installed spoke to MA he is pulling screw for job.; ordrng 2 W11614118 (wheel tub)s and 2 wheelmountscrew (see MA)s and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Christian C.
Job Details:
05/09/2023
Arrived at building talked with maintenance and explained unit is out of warranty. They said they will look for proof of purchase or get it covered.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Thomasville, PA 17364
Bernard M.
Job Details:
05/09/2023
Cx complaint unit won't complete cycles. Entered diag and found error code F8E1 long fill. Removed top and found the connection to hot valve wasn't secure. Reconnected wire to valve and secured with zip tye. Ran test cycle and unit completed cycle without any further issues. Unit checks good
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Charles City, VA 23030
Orbie
Job Details:
05/09/2023
"cx complaint unit not going through cycles. checked unit found F9E1. checked hot and cold valve in test mode, cold valve sounds weak. checked drain pump. drain pump draining water. spin/agitate functioning. unit needs water valve to complete repair. send tech with drain pump as well just to be sure though. called office to schedule for sooner date.; ordrng 1 W11210459 (valve) and 1 W10919003 (pump-water)"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Virginia Beach, VA 23462
Zachery R.
Job Details:
05/09/2023
"cx complaint no cool, checked unit, come to find brown wire not seated to heater, used steamer to clear frost build, replaced harness, verified frost pattern is forming, and heater is responding, advised cx to monitor unit for atleast 24hrs."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Lancaster, PA 17603
Justin L.
Job Details:
05/09/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22032
Simon
Job Details:
05/09/2023
CX complaints water despensing not working .check water pressure .change filter housing .water FLOW 8 oz in 12 sec.SZ; snapped 5 QuickPics
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
05/09/2023
"replaced both parts, while testing unit noticed insulation is soaked, tried ringing out insulation, insulation is still very wet and will need to dry out before installing. cx has insulation hung up and will be returning 5/15; schdld next appmnt for 5/15 MON !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Washington, DC 20017
Sherwood
Job Details:
05/09/2023
cx compliant compressor blow up. found filter drier not attached. unit needs filter W11109499 and recharge; ordrng 1 W11109499 (filter drier)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Yorktown, VA 23692
Lucas R.
Job Details:
05/09/2023
"cx complaint unit not starting, checked unit found button on encoder no making contact to console"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Lewes, DE 19958
Frederick R.
Job Details:
05/09/2023
"Found prior tech misdiagnosis. All this unit needed was a belt. CX paid $263.77 for gearcase which is not needed. Cost of belt is $54.88 difference of $208.89. Labor and shipping is $125.00 which leaves a credit due back to CX of $83.89. Calibrated unit after repair and tested all spin speeds and diagnostic cycle and the WM in now working as designed. Job is complete.; ordrng 1 W11239857 (belt FRVS) and 1 look (look), used 1 W11239857 (BELT FRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Williamsburg, VA 23188
Justin W.
Job Details:
05/09/2023
cx complaint unit leaking from back valve. checked unit to find valve leaking. replaced valvev to find new valve leaking slower the old but still leaking. ordering new valve and fill line just in case for return. sending old valve back due to defective and leaking; ordrng 1 W11524655 (inlet valve)
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Severn, MD 21144
Justin S.
Job Details:
05/09/2023
the unit is just locking and unlocking the lid. replaced the lock with vs and retested. the unit si now draining and spinning good. the unit is now ready; ordrng 1 WPW10482836 (latch)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dover, DE 19904
Taylor F.
Job Details:
05/09/2023
"Cx complaint is unit off balance, making a vibrating noise. Tested unit and could not verify complaint. DId a load of wet towels on spin as well as regular clothes and unit is working as designed. What cx is hearing is the hoses hitting the wall or back of unit. Unit is working as designed. Job is complete."
We serviced a
JENNAIR MICROWAVE
Model JMC2430LL00
Near Great Falls, VA 22066
Jason A.
Job Details:
05/09/2023
CX compaint MW doesnt heat. Found cavity light out when testing. Adjusted installation of rails per service pointer. See SDpics. MW now heats w/o pushing in door > JJ; ordrng 1 W10886919 (lamp cavity) and 1 W11238401 (transformer light) and 1 W11325784 (MW apl mgr) and 1 2Tech (2tech) and 1 LOOk (LOOK)
We serviced a
WHIRLPOOL FREEZER
Model KBSD602ESS01
Near McLean, VA 22101
Lloyd B.
Job Details:
05/09/2023
Cx complained of dim and no lights. Installed new led's and tested and all lights now work. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Severn, MD 21144
Justin S.
Job Details:
05/09/2023
the unit is not filling with cold water. found the valve is open. replaced the valve with vs and retested. the unit is now spinning and draining good. the unit is nwo ready; ordrng 1 W11513255 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Emmitsburg, MD 21727
Bernard M.
Job Details:
05/09/2023
"Cx complaint the RC doors areen't sealing and FC handle is loose. Inspected RC and found both gasket beginning to tear. Also found the FC door handle loose. Using allen key, its unable to tighten and the screws are all the way up inside. Ordering gasket and will use the other gasket and handle on return. Set return for 5/12 and office will contact cx with time frame; ordrng 1 W10830274 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Washington, DC 20017
Sherwood
Job Details:
05/09/2023
cx compliant not makin ice and rc not cooling. fou nd heater not working. orderingW11650661heater; ordrng 1 W11650661 (heater)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Boonsboro, MD 21713
Ken M.
Job Details:
05/09/2023
Capacitor and actuator replaced and tested. Unit managed to agitate once before starting to click again. Issue is either in a weak point in the harness or a chattering relay on the control. Ordering control and lower harness.; ordrng 1 W11643701 (lower harness) and 1 W11513246 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Woodbridge, VA 22193
Tanner B.
Job Details:
05/09/2023
"CX Concern the unit not cooling, found frosted up fc evap. cleared ice, replaced fc evap thermisitor and placed in correct location .. ordering updated defrost heater w/ harness to prevent future defrost issues ..; ordrng 1 W11650662 (heater) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near East Berlin, PA 17316
Bernard M.
Job Details:
05/09/2023
"Cx complaint unit doesn't cool properly. Inspected RC and temps were normal. In the FC found items weren't frozen. Removed the evap cover and found the evap beginning to build up frost. Evap isn't defrosting. The wire for the defrost heater is disconnected from the mullex Unit will need defrosted, ordering harness, once approved contact cx to reschedule; ordrng 1 W11650660 (harness)"
We serviced a
WHIRLPOOL HOOD
Model WVW53UC0LS
Near Clinton, MD 20735
Shane B.
Job Details:
05/09/2023
"when i arrived unit was put back together and unit had power. i found the controls board sitting loose in the unit so the buttons were flush with front of unit. tested all functions and they all seem to be working fine. fan is not needed. new control board is damaged, box was open when i arrived and the fan button is broken off the control. tried to reinstall original board but there are no mouting holes, no clips, nothing to hold the board in place. parts diagram doesnt show any missing parts. called techline, they couldnt find any info. they had me send pictures so they could have engineering figure it out. left TY card on unit. no one is here, house is new contruction so no one to sign card. whirlpool will be in contact to figure out next step.; saved tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Burtonsville, MD 20866
Ricardo S.
Job Details:
05/09/2023
"customer complains unit does not heat from day 1, unit inspected, power good, 120 VAC, interlock switches work ok, main board receives 120 VAC, high side problem, main board receives 120 VAC unit needs parts, but the customer does not want any repairs, so they will return it to the store..; ordrng 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Laurel, MD 20723
Ricardo S.
Job Details:
05/09/2023
"Cx complans that the unit wont drain, inspected unit, i ran test mode, found an error code f9e1 long drain.. i try to ran a cycle but the unit wont respond.. the wire on drain pump looks bad .. when i move the wires the unit starts to drain order parts; ordrng 1 w11590868 (harness) and 1 w11399437 (drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Upper Marlboro, MD 20772
Samuel R.
Job Details:
05/09/2023
replaced parts and tested unit.no loud noises.unit working properly.calibrated unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Silver Spring, MD 20910
Dustin F.
Job Details:
05/09/2023
"CX complaint: RC door not sealingInspected unit, found waves in door frame. Door is bowed and is not sealing properly at times. gasket looks great. Ordering new White RC door. oversized part. ship to cx; ordrng 1 W11023679 (RC door (White))"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Reston, VA 20191
Jason A.
Job Details:
05/09/2023
CX complaint WASHER doesnt hi spin. Replaced complete splutch assym. Used red locktite on nut. Level unit & calibrate.Ran test wash &vtest spins hi > JJ
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Fort Washington, MD 20744
Leon
Job Details:
05/09/2023
"cx complaint was unit didnt heat confirmed issue tested the tco everything tested 0,.3 ohmes then i tested the heater element i got OL replaced the element let the unit run for about 5 mins everything was heating like it should"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22032
Demonte S.
Job Details:
05/09/2023
Inspected the unit. Found that the cx is saying that Refrigerator isn't Dispensing Water. Checked the Water Reservoir. Found that the L joint is frozen. Heated a cup of water to remove ice in Water Tube. All Ice is removed. Installed Perma Gum to the Water Tube. Tested the unit. Unit is now Dispensing Water. Unit is working as Designed.( Cx had the refrigerator section set to 33 Degrees. I advised to the cx to keep the refrigerator set to recommend settings. Any questions please check Sd Pictures.) ; used 1 WP505587 ( SEALER DS / Vs) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Harrisburg, PA 17104
Fred G.
Job Details:
05/09/2023
i was able to access unit and found i recieved 2 left sliders and the cx also was shipped a left slider. I found left slider was the faulty part and was able to replace just left side and found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Monrovia, MD 21770
Ricky E.
Job Details:
05/09/2023
ckd unit at service and fnd water in the units motor. the seal between shafts is leaking.. the units gearcase is seizing due to this.. need parts...; ordrng 1 w11393685 (gearcase) and 2 2callcount (2 call count)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23238
Joseph D.
Job Details:
05/09/2023
"Arrived and do not have filter in Van, reordering cover. ; ordrng 1 WPW10457603 (Filter cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Reston, VA 20191
Jason A.
Job Details:
05/09/2023
CX complaint WASHER shakes & dances on floor during hi spin. Replaced wash motor & control. Unit drains well. Advised CX washer need a dedicated outlet with no shared loads. Level unit & calibrate. Ran quick wash with 6 to 7 towels Unit still shaking CX not avail until after June 4 . JJ; ordrng 1 W11497303 (Control) and 1 W11217817 (suspension kit incl 4)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Silver Spring, MD 20906
Ricardo S.
Job Details:
05/09/2023
"Cx complains that behind the deli drawer is a big block of ice, inspected unit, defrost thermistor not working, also the drip pan is bad, water leaks on side, sheet of ice under the deli drawer, unit need parts CX WILL CONTACT THE MANUFACTURER TO SEE IF HE CAN BUY A SERVICE PLAN; ordrng 1 W11033168 (harns-wire) and 1 w11457241 (service kit)"
We serviced a
WHIRLPOOL WASHER
Model WED5605MW0
Near Owings Mills, MD 21117
Justin S.
Job Details:
05/09/2023
the unit is spinning and blowing but not heating. the element is getting voltage. replaced the element with vs and retested. the unit is now spinning blowing and heating correctly. the unti is now ready; ordrng 1 WP3387747 (element)
We serviced a
KITCHENAID FREEZER
Model KFIS29PBMS02
Near Fairfax, VA 22030
Simon
Job Details:
05/09/2023
"CX COMPLIANTS refrigrator not cooling and no ice .unit check found drier LEAK .ORDER DRIER AND comprossor need seal system TECH. 2 count .SZ; ordrng 1 W10276644 (COMPROSSOR ,DRIER AND START DIIVICE)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rosedale, MD 21237
Alexander D.
Job Details:
05/09/2023
"cx complaint unit getting stuck with rinse light flashing, pressing start to resume or holding start to cancel doesnt do anything. cx said she selects 2 rinses with softener and thinks it pauses in between rinses. circuit breaker turned off upon arrival. turned power back on and rinse light started flashing. was able to cancel cycle. ran diagnostics, no errors stored. autotest completes properly. everything testing good at this time. cx is using correct amount of detergent. cx said she hasnt run cleaning cycle yet. advised cx it may need cleaning cycle run so it can sense water level accurately or just be having a control glitch. recalibrated unit. cx is going to try running cleaning cycle and will call back if issues persist. cx paid 120 service call with c/c.; ordrng 1 LOOK (LOOK)"
We serviced a
MAYTAG RANGE
Model WFE775H0HZ4
Near Bunker Hill, WV 25413
Ken M.
Job Details:
05/09/2023
Customer complaint is that the range drawer is dented at the handle is loose. Visual inspection confirmed issue. Ordering panel.; ordrng 1 W11291078 (panel-drwr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Elizabeth City, NC 27909
Branden R.
Job Details:
05/09/2023
"cx complaint unit not cooling , checked unit and found no frost pattern on evap . also found compressor running at .39 amps . all fans running as designed . unit will need sealed systeam repair ordering all parts for proper repair .; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (dryer) and 1 W11579351 (evap) and 1 W11504450 ((capillary Tube To Evaporator)) and 1 SSTECH (SS TECH)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bunker Hill, WV 25413
Ken M.
Job Details:
05/09/2023
Customer complaint is that the right side door is dented. Visual inspection confirmed issue. Unit needs a new door and badge.; ordrng 1 LW11037738 (dor-fip) and 1 W11223753 (nameplate)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Providence Forge, VA 23140
Orbie
Job Details:
05/09/2023
"upon arrival, manifold damaged. installed all other parts but need new manifold to complete repair.reordering manifold. called office to reschedule for date cx requested.; ordrng 1 W10594394 (manifold) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Frankford, DE 19945
Michael E.
Job Details:
05/09/2023
Replaced bake orfice as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near Woodbine, MD 21797
Brian R.
Job Details:
05/09/2023
cx complaint is they get ice out door but auger freezes up. units O-O-W and cx knows. found fill bowl froze and had froze all ice and when getting ice out door it stripped threads on motor. unit will need motor and yoke and washer replaced as well as cut the shaft to replace parts. went over unit and repair and cx said thats to much for that repair and is a welder and wanted to tac weld yoke to shaft. advised its his unit and he could do as he wants and we would just charge for service. cleaned and cleared is and unit now checks.
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958XEB1
Near Germantown, MD 20874
Roberto I.
Job Details:
05/09/2023
"CX complaintwater leak from thr freezer.Inspected unit, found clogged drain. Replaced drain tube, cx had the part. Removed all the ice from the freezer, defrosted drip pan. Colled $230"
We serviced a
MAYTAG DRYER
Model MED8000AW0
Near Potomac, MD 20854
Roberto I.
Job Details:
05/09/2023
"Cx complaint no heat.Tested unit, confirmed no heat. Power supply ok. Removed front, found open heater. Replaced part using pre id. Unit tested ok, collected $369.66"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ01
Near Parkville, MD 21234
Marc M.
Job Details:
05/09/2023
installed icemaker and tested unit. unit cycled and filled. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Dagsboro, DE 19939
Michael E.
Job Details:
05/09/2023
"CX complaint: water in IB. Tested and verified complaiont. I found the IM inlet tube was only partially in the IM trough. I corrected the fill tube, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID HOOD
Model KVWB406DSS3
Near Ashland, VA 23005
Joseph D.
Job Details:
05/09/2023
Unit with failed panel thing won't shut properly must order and replace when available; ordrng 1 W10735352 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Elkton, MD 21921
Taylor F.
Job Details:
05/09/2023
"Cx complaint is unit not making ice. Found the IM had an e5 error code as well as a frozen fill tube. I believe the fill tube was frozen due to the IM not working. Ordering IM, cannot reschedule at this time. Job is complete.; ordrng 1 W11658802 (ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Ashland, VA 23005
Joseph D.
Job Details:
05/09/2023
"Cx complaint filter squeeling. Confirmed complaint. Noise is almost normal for this unit but possible to be quieter with new filter, and housing. Requires second man to remove fridge from wall. ; ordrng 1 F2WC9I1 (Filter) and 1 WPW10121140 (Filter housing)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hummelstown, PA 17036
Cody H.
Job Details:
05/09/2023
"CX complains unit is not heating properly. Found unit to be heating, but had no air flow. Showed CX lack of airflow, adjusted dryer vent for better air flow. Retested vent flow and unit now is recieving better air flow, Unit is now working as designed, no further work needed."
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ05
Near Tappahannock, VA 22560
Thomas B.
Job Details:
05/09/2023
Cx complaint unit is not working properly inspected unit removed and replaced the led module. Tested unit now functions Normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT02
Near Newport News, VA 23607
Carl A.
Job Details:
05/09/2023
"replaced both doors tested unit works as designed,cx did not have an email to list at this itme"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Harrisburg, PA 17110
Fred G.
Job Details:
05/09/2023
cx complaint unit makes ice then sometimes doesnt. inspected unit and first took a FC temp and found -2 degrees. i jumped IM and found it top mid cycle. replaced IM and found IM now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVB01
Near Laurel, MD 20707
Brian F.
Job Details:
05/09/2023
"Cx states crisper drawer not sliding in and out smoothly, tested and confirmed, ordering new crisper drawer.; ordrng 1 WP2188656 (pan-crispr)"
We serviced a
WHIRLPOOL DRYER
Model WED7300DW0
Near Upper Marlboro, MD 20772
Leon
Job Details:
05/09/2023
cx said they wanted to scheduled when they get a warranty told me at the door
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Stone Ridge, VA 20105
Richard B.
Job Details:
05/09/2023
"CX complant. Fridge doors dont close all the way, Inspected unit and found mullion strip dosent fully engage the top catch , Orderuing mullion strip . Found freezer door gasket dosent catch the door frame fully on the top. Needs parts research, Gasket sent is not correct. Gasket sent is slip in behind door liner and push into gap is type needed. , called to document . SR736361635 . Further work needed. RB; ordrng 1 W11177238 (mullion strip) and 1 W10571967 (gasket,) and 1 looklook (look look parts research)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near Fairfax, VA 22032
Simon
Job Details:
05/09/2023
CX compliants range not heating and some times.temp goes up and down .Replaced valve and ignitor .Unit tested 350F (Bake) UNIT works as designed .SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Hanover, PA 17331
Bernard M.
Job Details:
05/09/2023
Cx complaint unit doesn't make ice. Inspected and found the icemaker isn't making ice on regular basis. Cx stated it makes 1-2 batches a day. Refered to SP#11566182 and ordering updated icemaker. Foujnd in stock and set return for 5/15. Office will contact cx with time frame; snapped 6 QuickPics
We serviced a
AMANA FREEZER
Model ASI2175GRS07
Near Myersville, MD 21773
Ricky E.
Job Details:
05/09/2023
unit has had no issues since last servie. the customer stated that the unit takes 4-6 hours to make ice.. unit has the correct temps.. ordering the icemaker..; ordrng 1 w11546935 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Glen Allen, VA 23059
Joseph D.
Job Details:
05/09/2023
"Cx complaint that unit is freezing in fridge compartment, found air baffle extraordinarily loud and not shutting properly . Replaced and unit working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Ashburn, VA 20148
Richard B.
Job Details:
05/09/2023
"CX complant. Water leaking. Inspected unit and found freezer producing frost. Unit will need service kit and drain tube. Also found fresh food evap tray is warped and will need the service kit for that . Also found both drawer fronts for deli are deterorating, Will need both drawer fronts. Quoting CX price to thaw out , Install drain tube , install both service kits and both drawer fronts. . CX paying the 120 service call and will notify us once he compares replacement costs. RB; ordrng 1 W11457241 (drip kit 7.34) and 1 W10864519 (service kit 261.78) and 1 W10815669 (drawer front 416.01) and 1 W10738904 (drawer front 416.01) and 1 w11084807 (drain extension 21.67)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hanover, PA 17331
Bernard M.
Job Details:
05/09/2023
"CX complaint unit's door falls when opening. When arrived, opened door and found the door didn't have any tension and would open fast. Pulled unit and found the friction sleeve out of place on the hinge. There's no damage to sleeve and was able to adjust. The door opens with tension and no longer falls. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Elizabeth City, NC 27909
Branden R.
Job Details:
05/09/2023
"came out to replace parts on unit , disassembled and replace all parts needed tested unit is good to go"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Barboursville, VA 22923
Eric F.
Job Details:
05/09/2023
"Confirmed cx complaint unit still not cooling properly. Found evap thermistor reading out of range, ordering evap thermistor. Cx to have unit thawed before we return, please remind her when rescheduling to have unit thawed out and ready.; ordrng 1 W11087438 (motor-evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Joppatowne, MD 21085
Neil H.
Job Details:
05/09/2023
E2-LOST HOME POS.CX COMPLAINT I/M STOPPED WORKING I RAN 45-57-58 ALL TESTED GOOD ICE BOX FAN WORKING GOOD ALSO AND FILL VALVE/TUBE GOOD TOLD CX TO USE UNIT AND SEE IF IT WORKS BECAUSE AT THE MOMENT NO ICE NEEDED BUT IF STOPS AGAIN I QUOTED HIM FOR IT. $120 COLLECTED; ordrng 1 W11577195 (Whirlpool Refrigerator Ice Maker Assembly)