Service History 510 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WFW9600TA01

Near Bowie, MD 20720

Israel R.

Job Details: 05/30/2023

"cx complained unit was displaying area coses when started. ran a test cylce and unit didnt drain. remioved debry from drain pump, ran another test cycle and unit now works as should. collected 120 from cx; (created new UIS, deleted prior attachment to UisID 235407)"

We serviced a

WHIRLPOOL FREEZER

Model wrs325sdhz08

Near Monrovia, MD 21770

Ricardo S.

Job Details: 05/30/2023

"Cx complains about frost on fc , inpected unit, the evapraotor cover is full of ifrost, the defrost wire is loose, i fix the connector, reset powr, ran test mode, defrost heater works ok"

We serviced a

IKEA MICROWAVE

Model IBMS1455WS0

Near Silver Spring, MD 20906

Brian F.

Job Details: 05/30/2023

"Cx states start button not working found button holder broken. Quoted cx for repair, declined further service at this time. Requested I leave side plates off."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Laurel, MD 20707

Robert L.

Job Details: 05/30/2023

"cx complaint display stuck on with 'A' and cant read numbers, confirmed issue, ui defective, called techline discussed multiple times same issue, moisture getting in doorthey recommended replacing vent fan, and ui....ordering ui housing, vent fan,deflector and will use console on return; ordrng 1 W11460962 (ui housing) and 1 W11649995 (vent fan) and 1 W11545290 (deflector)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Linthicum Heights, MD 21090

Alexander D.

Job Details: 05/30/2023

"cx provided pop showing unit was delivered less than 1year ago so unit is still in warranty. cx complaint unit not powering on. no cooling, no lights. inspected unit and verified complaint. found power cord harness came unplugged inside unit. resecured connection. tested unit, compressor, fans and lights all started running. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Middle River, MD 21220

Neil H.

Job Details: 05/30/2023

CX COMPLAINT UNIT MAKING HUMMING SOUND SEEMS TO BETHE FC FAN RETURNING WITH FC FAN AND EVAP FAN BLADE; ordrng 1 WP67006337 (Whirlpool Refrigerator Evaporator Fan Blade)

We serviced a

WHIRLPOOL WASHER

Model Mvwb835dw4

Near Lexington Park, MD 20653

Leon

Job Details: 05/30/2023

cx complaint was unit lid was broken confirmed issue when going over the price with cx cx said they didnt want to pay that much and said he'll go over the price with his wife and give us a call if he wants to do it

We serviced a

KITCHENAID HOOD

Model KXD4630YSS0

Near Eldersburg, MD 21784

Justin S.

Job Details: 05/30/2023

cx says they saw a spark at the retrating switch and then the unit wouldnt work. the cx has tried taking the unit apart to work on it already. found 120vac to the unit. the switch is getting 0vac. found the bolt is sheared off in the arm. called tech support and spoke with a steve.; ordrng 1 WPW10421280 (arm-motor(58)) and 1 WPW10422764 (screw(17.28)) and 2 WPW10398341 (switch lower(45.71))s

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW1

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 05/30/2023

Replaced all parts per dryer repair kit from prior diagnosis. Tested after repair and unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Mechanicsville, VA 23116

John P.

Job Details: 05/30/2023

CX complaint unit not cooling checked unit found what feels like oil on EVAP. Ordering ss repair.; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evap) and 1 4387444 (Evap repair kit) and 1 3ctss (3ct ss)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ocean City, MD 21842

Michael E.

Job Details: 05/30/2023

Unit 307. Replaced the inlet valve as per previoius diagnosis. Defrosted inlet tube. Tested unit and IM stopped 1/2 way through cycle. Ordering IM. Cannot reschedule due to lowes; ordrng 1 W11556926 (IM)

We serviced a

JENN-AIR RANGE

Model JGRP436HM01

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/30/2023

"Cx complaint oven light not turning off with the door closed.Inspected unit, found the door not closing properly. Removed and reinstalled the door, it closed ok and the light turned off. Found also incorrectly installed oven bottom. Corrected part installation. Unit good to go."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ashton-Sandy Spring, MD 20861

Brian F.

Job Details: 05/30/2023

"Cx states dishes not washing fully. Entered diagnostic mode, found no saved error codes, ran service test cycle, completed with no errors. Wash motor sounds weak during wash. Filters are clean, diverter working properly.; ordrng 1 W11460945 (sump assembly)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Odenton, MD 21113

Israel R.

Job Details: 05/30/2023

Customer complaint unit cookto light is staying on and flickering. I tested unit and found the unit is flickering when is on. I can hear clicking fromt he board. Relay board is failing and relay is getting stuck. Ordering new control.; ordrng 1 W11600321 (control board)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Odenton, MD 21113

Israel R.

Job Details: 05/30/2023

"cx complained unit is showing error when cooking with the microwave.f1 e6 (magnetron) while in diagnostics i got f4e1(cavitiy sensor temp). checked harness in unit , and it wasnt burnt out. unit needs magnetron, inverter and interlock harness; ordrng 1 W11578959 (magnetron) and 1 W11033422 (interlock) and 1 W11578579 (inverter)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Townsend, DE 19734

Taylor F.

Job Details: 05/30/2023

Cx cancled at the door. Cx no longer needs service

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Edenton, NC 27932

Branden R.

Job Details: 05/30/2023

"cx complaint unit not heating checked unit and found all major componets checked good other then heating element , heater has OL replaced with pre id element and tested unit is now running as designed and all major componets checked good . advised cx to have vents cleaned on unit to allowing proper air flow ."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Lewisberry, PA 17339

Fred G.

Job Details: 05/30/2023

i was able to access unit and replace the control as per previous tech. I tested unit and found inlet valve was not fully closing. unit needs inlet valve to correct issue. I also found control was used. new control was faulty. once part is in please cantact cx and set up a return visit. i advised cx to keep water shut inbetween using unit.; ordrng 1 W11614515 (inlet valve) and 1 W11624943 (control)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DS03

Near Silver Spring, MD 20904

Brian F.

Job Details: 05/30/2023

"Cx states F2E1 error, tested and confirmed. Installed new console and control, ran MW cook cycle, preheat oven to 350, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAW00

Near Richmond, VA 23220

John P.

Job Details: 05/30/2023

Installed valve tested working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Harpers Ferry, WV 25425

Ken M.

Job Details: 05/30/2023

"Customer complaint is that the door is not staying on, left hinge is loose. Inspection of the door found that the receiver on the left side has collapsed, allowing the hinge to completely disengage and putting all the strain on the right side. Ordering hinges and receivers.; ordrng 2 W11161898 (hinge-recv)s and 2 WP98008545 (screw)s and 2 W10857234 (hinge-door)s"

We serviced a

WHIRLPOOL RANGE

Model JES9860AAB

Near Richmond, VA 23225

John P.

Job Details: 05/30/2023

"CX complaint unit not working and beeping F1E7 checked unit confirmed error code, key paid failure. Unable to test without keypad advised CX of issue.Part 74005747 NLA"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Newport News, VA 23602

Orbie

Job Details: 05/30/2023

found gearcase was damaged after installed spin basket. unit needs another gearcase. cx requests OA.and 1 W11393685 (gearcase) and 1 W10752283 (washplate) and 1 W10752187 (screw)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Dover, DE 19904

Taylor F.

Job Details: 05/30/2023

"Cx complaint is unit not cooling. Replaced compressor from previous diagnosis, pressure tested and refilled with 68g of r600a. Unit is now working as designed. Informed cx to give unit 24hrs to cool. Job is complete."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Alexandria, VA 22315

Lloyd B.

Job Details: 05/30/2023

"Cx complained the unit did not wash. Inspected the unit and found no error codes. The unit fills, washes and drains, the disp assy opens and there is a hi loop. Could not find any issues at this tme. Informed the cx to run hot water and the sink prior. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW00

Near Elkridge, MD 21075

Robert L.

Job Details: 05/30/2023

"cx complaint nto cooling found temps 20, found evap frozen over, steamed clear evap, replaced control and thermistor, adjusted and rinstalled top of door gasket, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JBSS48E22L00

Near McLean, VA 22101

Jason A.

Job Details: 05/30/2023

CX complaint BI FRIDGE coise & RC items are freezing. Found temps set to -6 FC & 33RC. Showed CX how to adjust temp settings. Noise is coming from upper compressor sections. Panel is rattling against switch panel Bent panel slightly to avoid contact when vibration from compressor. Unit is sticking out about 1/4' Cabinet depth is less than 24-5/8 dimension 'I' & would need to have the cabinet depth added. > JJ.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Edenton, NC 27932

Branden R.

Job Details: 05/30/2023

"cx complaint its keeps going off balance , checked unit and found no error codes stored , found when pushing basket down basket will bounce a few times and stop . suspension on unit is bad causing it to go off balance . replaced suspension rods and calibrated unit everything now checks good and unit is running as designed ."

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Stafford, VA 22556

Robert W.

Job Details: 05/30/2023

Replaced Controls and IM unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Virginia Beach, VA 23456

Lucas R.

Job Details: 05/30/2023

"cx conplaint unit not making ice, checked unit found temps at -3 fc, 36 ff door switches, optics, fans etc. checked good, found e2 icemaker motor code, 11.5 vdc at reservoir molex br-w, 11.5 vdc p7 br-w 12.6 vdc out put from power supply, called techline spoke with ed 7736518402, advised 11.5 vdc is sufficient and to replace icemaker, call ed ps VL, advised icemaker covered under 1 year, service call under 30 days, cx owes $110.00 labor on return visit, expart; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Arlington, VA 22201

Christian C.

Job Details: 05/30/2023

Cx complaint unit water is not dispensing. Inspected unit pressed water pad and water is not dispensing. IM is working. Found connector to ui not secure. Secured connection. Water is now dispensing.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS2

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/30/2023

"Cx complaint the door is not aligned.Inspected unit, found broken tub pin and hinge out of place on the left side. Found also left adjuster broken. Ordering tub WPW10681514 (CBE) and 1 adjuster WPW10546503. Collectede $166.30, balance $275.00. **2 COUNTS** per tub replacement.; ordrng 1 WPW10681514 (tub (CBE)) and 1 WPW10546503 (adjuster) and 1 2 counts"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Fredericksburg, VA 22406

Robert W.

Job Details: 05/30/2023

Replaced Console and latch unit is working properly.

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Potomac, MD 20854

Julian H.

Job Details: 05/30/2023

CX complaint about dryer overheating put unit on test mode no errors checked temperature on all settings high not passing 150* working as designed confirmed duct crushed on the back reaccomodate duct attached to the back properly CX will need a clean duct services COLLECTED PAYMENT THRU APP ON TICKET 684394

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS2

Near Woodbridge, VA 22193

Demonte S.

Job Details: 05/30/2023

Installed all parts. Tested the unit. No leaks. Unit is working as Designed. ( Please see Sd Pictures if any questions. )

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hartly, DE 19953

Taylor F.

Job Details: 05/30/2023

"Cx complaint is unit not completing cycles. Tested inspected and verified complaint. Found the inlet valve blocked with sediment causing an f8e1 error code. Replaced inlet valve from VS and instructed cx to get screens for hoses. Also leveled unit for cx. Unit is now working as designed. Job is complete.; ordrng 1 W11210463 (valve TF VAN STOCK), used 1 W11210463 (valve TF VAN STOCK) from stock"

We serviced a

ROPER DRYER

Model RED4516FW0

Near Bealeton, VA 22712

Robert W.

Job Details: 05/30/2023

"CX Complaint is the unit isnt working. Inspected unit and found unit is getting good power unit not operating. thermal fuse is blown everything else is testing good replaced thermal fuse from vanstock and unig is working properly.; ordrng 1 WP3392519 (Fuse), used 1 WP3392519 (Fuse) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Baltimore, MD 21217

Alexander D.

Job Details: 05/30/2023

"cx complaint unit only makes very small cubes and leaks all over fz. inspected unit and verified complaint. found icemaker module full of ice. jumped valve so i could watch it leak but it sparked when i put my jumper wire in. assumed it sparked because it was full of ice. replaced icemaker, kit ordered didnt come with correct harness, had to reuse old one. tested unit. icemaker harvested but didnt call for water. tried jumping valve again but it sparked when i put my wire in again. reordering correct icemaker that should come with harness. call cx to schedule return visit once we have eta on part; ordrng 1 W11517113 (icemaker kit)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Rixeyville, VA 22737

Robert W.

Job Details: 05/30/2023

Replaced drain pump and tested unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model LHW0050PQ0

Near Ocean City, MD 21842

Michael E.

Job Details: 05/30/2023

CX complaint: drum wont turn. Tested and verified complaint. Basket turns by hand. When motor tries to run it makes noise but does not turn. Belt is still firm. At one point while testing. Motor went OL for 30 seconds. Quoted CX price to replace the drive motor WP8182447. Saved quote. CX declined repair at this time. CX paid 120.00 for service on CC. Job is complete

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Sinking Spring, PA 19608

Cody H.

Job Details: 05/30/2023

"CX complains unit is not powering on. Touch panel is not responding. Cx thought unit was covered by 10 year warranty, informed CX about the manufacture warranty and what would be owed for todays visit. Cx declined further service. No further work needed unless CX decides they want service done. EMAIL CONFIRMED."

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Stafford, VA 22556

Tanner B.

Job Details: 05/30/2023

"replaced door ,. tested unit."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Ashburn, VA 20147

Simon

Job Details: 05/30/2023

CX complaints freezer and refrigrator not working properly UNIT checks found leak drier .CX paid service call .parts covered .labor will pay on next visit.need SEAL SYSTEM TECH.ORDERED drier.SZ; ordrng 1 WPW10143759 (filter drier)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Brandywine, MD 20613

Shane B.

Job Details: 05/30/2023

cx complaint is the breaker tripping randomly. when i arrived breaker was off to unit. i turned breaker on. it is a GFCI breaker. i tested unit multiple times and found it did not trip. tested amp draw and it never went over 14amps. i advised cx breaker is the issue and gave her contact number for eaton electrical from service pointer. unit is working as desgined.

We serviced a

MAYTAG DISHWASHER

Model MDB8979SFZ2

Near Sterling, VA 20165

Simon

Job Details: 05/30/2023

CX rackes rail fail.UNIT CHECKES REPLACED left rail .and orderd right and left adjuster and adjuster cover.SZ; ordrng 1 WPW10740408 (left adjuster) and 1 WPW10740410 (right adjuster) and 2 WPW10251047 (rack adjuster cover)s

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW

Near Towson, MD 21204

Dustin F.

Job Details: 05/30/2023

CX complaint: after repair unit was leakinginspected unit confirmed drasin hose came lose resecured drain hose and tested unit. unit now working as intended.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Hanover, PA 17331

Drew B.

Job Details: 05/30/2023

replaced sump and ran wahsed and appears to be functional.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ

Near Towson, MD 21204

Dustin F.

Job Details: 05/30/2023

"cx complaint: dishes not dryingInspected unit, found broken damper laying under unit and F7E1 for no heat. replaced heating element with pre id due to rust marks around element. tested unit, still wont heat. checked for voltage and voltage would cut in and out. ordering new control and damper for unit.; ordrng 1 W11305297 (control) and 1 W10350335 (damper)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Hagerstown, MD 21742

Ricky E.

Job Details: 05/30/2023

"customer stated that the unit was making a noise.. unable to recreate issue, but the unit seemed to not be heating well.. fnd loose connection at the terminal block.. secured connection, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Timonium, MD 21093

Dustin F.

Job Details: 05/30/2023

"CX complaint: sometimes unit doesnt spin water out and unit movesInspected unit, confirmed unit movement, releveled and tested unit. went over proper loading of unit. unit now working as intended."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Great Falls, VA 22066

Simon

Job Details: 05/30/2023

CX complaints dish washer leaking UNIT checks .replaced door gasket .unit tested diag cycle NO LEAK .SZ

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Silver Spring, MD 20901

Brian F.

Job Details: 05/30/2023

"Cx states lint accumulating in corner of trap, inspected and confirmed. Used dryer vent test kit to test air flow, card would not fall off hanger with vent connected, disconnected vent, card came off immediately. Informed cx there is restriction in vent, advised cx to hire vent cleaner. Unit is working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Yorktown, VA 23692

Justin W.

Job Details: 05/30/2023

replaced left side control and tested unit working as designed

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Potomac, MD 20854

Roberto I.

Job Details: 05/30/2023

"Cx complaint poor wash.Ran diag, found F5E1and FcE2. The door latch worked ok. Ran the complate test cycle with a bowl on the top rack. Spray arms turned, but the bowl took long time to get filled by the water. The water pressure created by the wash motor seemed to be low. Hot water temp from the sink faucet 119F. Ordering sump/motor assy. Return visit 6/1/23; ordrng 1 W11178672 (sump/motor assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Gloucester Point, VA 23072

Justin W.

Job Details: 05/30/2023

cx complaint unit not cooling. checked unit to find unit not defrosting. found brown wire loose not making good connection. reseated and taped together. thawed evap. unit working as designed until heater is installed. ordering heater to complete repair.; ordrng 1 W11650662 (heater)

We serviced a

JENNAIR DBL WALL OVEN

Model JJW9827DDB

Near Potomac, MD 20854

Roberto I.

Job Details: 05/30/2023

"Cx complaint lower oven self clean not working, lower oven door noisy, both cavity lights not working.Confirmed lower oven self clean not starting, control not sensing door closed. Found loose door switch, tightened part, self clean worked ok. Uniit needs lower hinges and recepte le and 2 light bulbs. Ordrring 2 light bulbs WP74009925 and 2 receptacles WP74011337. Pre id hinges to be installed on return. Collected in full, $525.81 with check # 3057; ordrng 2 WP74009925 (light bulb)s and 2 WP74011337 (receptacle)s"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Barhamsville, VA 23011

Orbie

Job Details: 05/30/2023

cx complaint unit making noise. verified cx complaint. found blower wheel stripped from motor. quoted cx for blower wheel/motor repair along with dryer repair kit. cx agreed. cx paid service charge and parts and will pay labor on return visit. (motor CBE); ordrng 1 WP697772 (blower wheel) and 1 279787 (motor) and 1 4392067 (dryer repair kit)

We serviced a

JENNAIR OVEN

Model JJW2427DS03

Near Potomac, MD 20854

Roberto I.

Job Details: 05/30/2023

"CX complaint convection fan sometime doesn't work.Ran test mode, no errors. Tested convection fan several times on and off in diagnostic with no issues. Turned on and off several times concection bake cycles, the fan turned on and worked avery time. Ran a concection bake cycle, the fan worked as designed. I was unable to replicate any issue with the convection fan."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 05/30/2023

Cx complaint ice maker not working found plastic connector miseated reseated properly tested for proper use unit now functions Normally

We serviced a

JENNAIR REFRIGERATOR

Model JF36NXFXDE01

Near Potomac, MD 20854

Roberto I.

Job Details: 05/30/2023

Cx complaint all the lghts are not working.Confirmed all the lights off. Replaced all the led modules per sp W11606409 Rev G. S-code S84638 covers parts and labor. All the ligts turnen on and worked as designed. Collected $120

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW

Near Stephens City, VA 22655

Daniel J.

Job Details: 05/30/2023

freezer tripped breaker and than started cooling again but kept jumping to max freeze noise from fan hitting ice removed and replaced thermistor plugged back in no noise from fan and moving cool air

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Silver Spring, MD 20904

Sherwood

Job Details: 05/30/2023

cx complaint cracking noise. arrived and found no cracks but did notice door hinge when opening was binding with cabinet. made adjustments to install and now there is no crack sound and dw is opening correctly now. repair complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Stanley, VA 22851

Danny R.

Job Details: 05/30/2023

installed parts checksok

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Brandywine, MD 20613

Shane B.

Job Details: 05/30/2023

cx complaint is large and uneven flames. cx said all burners are having the issue but the rear right is not as bad. unit is on natural gas. tested each burner and confirmed the complaint. flames look good but are still large when set to low. i adjusted flame height. all burners now look good. cx is happy with unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Broadlands, VA 20148

Daniel J.

Job Details: 05/30/2023

fridge water dripping from dispenser e5 error on icemaker passed harvest currnet temp in ice room 30 f fam moving air removed freezer evap cover large ice ball on inlet line to evap frost only on first bar sealed system covered under entiltements; ordrng 1 WPW10608485 (evap) and 1 W10276644 (compressor) and 1 WPW10143759 (uv dryer) and 1 w11506635 (process stub)

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HS01

Near Gerrardstown, WV 25420

Ezra M.

Job Details: 05/30/2023

"installed right front inf switch, tested, working properly"

We serviced a

MAYTAG WASHER

Model MHW5630HW1

Near Madison, VA 22727

Danny R.

Job Details: 05/30/2023

cx stated water in bellow i found clog in weep holes cleared it out checks ok now

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Elizabeth City, NC 27909

Branden R.

Job Details: 05/30/2023

"cx complaint vibration during cycle - top load washer checked unit and found no error codes stored . ran unit in normal and all major componets checked good , found when in drain and sppin unit shakes pretty bad . disassembled the top of unit and found suspension rod on the back righr unseated allowing unit to shake when spinning . reseated and tested unit is now running as designed ."

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Chesapeake, VA 23322

Austin D.

Job Details: 05/30/2023

replaced the ice maker. put it back together. tested ice maker. started to cycle and then filled the ice tray. unit is good to go. advised cx to expect ice production in 12-24 hours.

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB05

Near Dover, DE 19904

Taylor F.

Job Details: 05/30/2023

Cx complaint is ignitor getting stuck on. Only happens with the front left burner. If you turn the burner off and back on it does not correct it. Only way to correct it is to nudge the burner heard with something. Does it with no pot/pan and the downdraft off so eliminated them being an issue. Ordering the burnerhead and ignitor and spark moudle. Cannot rescheudle at this time. Job is complete.; ordrng 1 W10815355 (burnr-head) and 1 W10862323 (igntr-surf)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Austin D.

Job Details: 05/30/2023

could not locate the unit. manager is not on site and i not answering my calls. tried twice and couldnt leave a message due to the mailbox being full. manger will need to relocate the unit before rescheduling.

We serviced a

WHIRLPOOL ICE MAKER

Model KRFC302ESS00

Near Crofton, MD 21114

Israel R.

Job Details: 05/30/2023

"cx complained unit wasnt making ice. tested ice maker and it was getting 120volts. jumped ice maker stil wasnt working. ice maker isbad, quoted for new ice maker. collected 120 for service call, cx said they will call if they want to move forward with the repair.; ordrng 1 W10886931 (icemaker 152.16)"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Finksburg, MD 21048

Brian R.

Job Details: 05/30/2023

replaced parts and tested and checked unit. unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSD2274VEM00

Near Baltimore, MD 21239

Shane M.

Job Details: 05/30/2023

"cx complaint the unit isnt cooling proper. found when showing up unit barley cooling. took evap cover off, founnd unit cooling then hear compressor shutting off & on. windings screwed up on compressor. seal system issue. cx paid svc by card. cx will be buying new unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Hanover, VA 23069

Thomas B.

Job Details: 05/30/2023

Cx complaint door is not closing properly removed and replaced the rails tested and inspected for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Baltimore, MD 21214

Alexander D.

Job Details: 05/30/2023

"cx complaint unit may be leaking, not sure if its unit or utility sink next to unit. inspected unit, no leaks coming from unit. found utility sink is dripping from drain pipe and also from crack on bottom of sink, pic saved. ran test cycle, no leaks from unit. advised cx to call plumber to correct leaks at sink. unit is operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Harpers Ferry, WV 25425

Ken M.

Job Details: 05/30/2023

Customer complaint is that the freezer door will not open all the way. Found that the left side rail jams mid way. Rails replaced and door retested. Unit is working properly. old parts left with customer.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/30/2023

"the client purchase a 5 year extended warranty, wrong info .. unit needs inlet vavle; ordrng 1 W11165546 (valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Littlestown, PA 17340

Sal R.

Job Details: 05/30/2023

"CX complaint is that the unit will not power on. I found that the unit has the propper 120V's. I inspected the control and found that the unit also has the propper voltage as well as the green indecater light lite. I Ohmed out the drain pump at the J6 connector and found it to have 20 OHM's of resitainse. I am ordering 1 control console (W11478523). Once the contrecr is apporved, please have someone form the office call to set a return date.; ordrng 1 W11478523 (control console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Baltimore, MD 21206

Alexander D.

Job Details: 05/30/2023

"replaced auger motor, yoke and divider. tested unit. unit is now working properly. cx left without telling me, called for him several times and didnt hear any responses or see him outside. decided to move on then saw him walking from his car toward house. advised cx unit should be good to go and to call back if theres any issues."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Manchester, MD 21102

Sal R.

Job Details: 05/30/2023

"I foun d the unit to be heating as designed. I found that the unit has a possible airflow blockage in the venting. I started teh unit on a sensing cycle and tehn inspected teh venting louvered venting on the outside of the home and found little to no airflow. I was able to expolain and edjucate CX on how to check propper air flow by removing lint trap and then the ventin behind the unit eliminating the venting though the wall as well as airflow blockage. I found 35 ft of ventring from unit to outside with 5, 90 degree joints. I advised CX to call a licensed vent cleaning Company to inspect and clean venting. No parts where replaced."

We serviced a

WHIRLPOOL WASHER

Model MVWP576KW1

Near Alexandria, VA 22306

Lloyd B.

Job Details: 05/30/2023

Cx complained the unit did not spin. Inspected the unit and found that it just hums when trying to agitate or spin due to a bad capacitor. Unit needs new capacitor; ordrng 1 w11227944 (capacitor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ashburn, VA 20148

Daniel J.

Job Details: 05/30/2023

washer knocking during cycle roind basket more to the right than centered adjusted feet basket centered in cabinet now

We serviced a

AMANA DRYER

Model NGD4655EW4

Near Baltimore, MD 21239

Shane M.

Job Details: 05/30/2023

"cx complaint the leaving gas smell. found gas still on unit, no smells on arrival. used C0 leak tester. found no leaks."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Woodbridge, VA 22193

Demonte S.

Job Details: 05/30/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. Checked the Refrigerator Evaporator. Found that the Refrigerator Evaporator is Iced / Frosted over. Started to remove Frost from the Evaporator. Noticed a lot of stuff is cracked / Splitting. Evaporator Cover = W11211387, Evaporator housing = WPW10469927, Drain Pan = W11457241, Fan Motor with Thermistor = W11033168 & Liner Base is really damaged = Non repairable. Cx stated they will buy another unit. Cx paid for the Service Call Only by Card. ( Any questions please check Sd Pictures.)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bel Air, MD 21014

Neil H.

Job Details: 05/30/2023

CX COMPLAINT UNIT STARTS THAN GOES TO DONE CAP AND MOTOR NEEDED; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (Whirlpool Washer Capacitor)

We serviced a

JENNAIR REFRIGERATOR

Model JS42PPDUDB16

Near Bethesda, MD 20814

Sherwood

Job Details: 05/30/2023

"cx complaint is water leaking from filter. arrived and found filter head spraying water when i removed filter. i was trying to install new filter head and was not able to remove wateer connection to filter housing. i called cx back with new quote for 2techs, we will have to pull this unit out and disconnect filter housing from back of unit. left water off. cx has to pay labor on return visit. (2 tech)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, VA 23223

John P.

Job Details: 05/30/2023

CX complaint unit not heating checked unit found heater open. Along with lint duck blocked tempted to call CX no answer tenant as well tried to reach out no answerQuoted CX279838 $62.10110 labor$15

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Millersville, MD 21108

Emmanuel R.

Job Details: 05/30/2023

"Cs unit stopped making ice, confirmed complaint. I found the IM is getting good voltage and power on switch is activated but it wont cycle. Temps are good. Motor in icemaker is ticking and trying to move but it wont do anything.Replaced icemaker and tested unit. IM no cycled and fills. Advised allow 24hrs for icemaker to start making ice. Unit is now working properly."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Baltimore, MD 21239

Shane M.

Job Details: 05/30/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Austin D.

Job Details: 05/30/2023

no parts shipped in van for this call. called office to update was told to add notes.; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM03

Near Baltimore, MD 21209

Shane M.

Job Details: 05/30/2023

cx complaint the icicles on back of wall in RC & doors arent shutting proper. damper & insultation not sealing to back wall. ordering damper w insultation. adjusted front legs to have door shut more firmly.; ordrng 1 WP13012402 (damper insultation) and 1 WPW10594330 (damper)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Eldersburg, MD 21784

Justin S.

Job Details: 05/30/2023

cx says the unit is still ocassionally getting a f8e1(fill) error code. confirmed the f8e1 error code and cleared. ran the diagnostic cycle and the unit is filling draining agitating and spinning good. in spin the unit started squealing loudly. ran diagnostic and component activation and unit is filling good with all valves. drain hose installed good. pressure hose is not clogged. called tech support and spoke with a steve. double checked everything and everytheing is correct at this time. tech thinks there is a supply issue with the water to the unit since the control was just replaced and there was no change to the issue. cx to monitor the unit while washing. unable to duplicate the fault

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Monkton, MD 21111

Brian R.

Job Details: 05/30/2023

cx complaint is when door opens all the way and then closes there a pop and loud saound. tested and checked over unit. saw unit has vent bklow out piece at bottom of the door that hits botton of cabnit since units built into counter and does not have all the floor roon as a normal install. was able to adjust vext and adjust but unit set to top. went over everything with cx and shower her as well. advised cx if sound comes back they will need to remove lower wook kickplate and shave down some. she was not happy and old unit didnt make sound or have issue but old unit may not of had vent. unit checks and runs as it should. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Jacobus, PA 17407

Drew B.

Job Details: 05/30/2023

repolaced parts and ran servcie test and no issues and checks good. when running no noise and full operations.

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Baltimore, MD 21209

Shane M.

Job Details: 05/30/2023

cx complaint the unit is leaking. found water supply hose to hot valve is leaking. advised cx not an item we can order. local supply store can help. SDPICS of unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Stanardsville, VA 22973

Danny R.

Job Details: 05/30/2023

cxstated unit is making noise i found diffuser is making noise and gears are giving out i replaced diffuser no more noise checksok

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FV2

Near Baldwin, MD 21013

Neil H.

Job Details: 05/30/2023

REPLACED THE CONTROL AND TESTED UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Kbfs22ewms3

Near Kensington, MD 20895

Sherwood

Job Details: 05/30/2023

cx complaint knocking sound and not making ice. i arrived and found IM seized up and the knocking noise is from the IM trying to rotate. cx will need a new IM to fix. ordering d7824706q IM.; ordrng 1 D7824706Q (IM)

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Baltimore, MD 21224

Alexander D.

Job Details: 05/30/2023

"cx complaint dryer timer not turning correctly and unit not heating properly. inspected unit and verified complaint. found have to turn timer extra to get it out of off position so its pointing halfway thru the cycle in order for unit to start. for heat, unit is a 120v dryer and is getting proper power supply. element and thermostats test good. found element not getting any power from timer. ordering timer, call cx to schedule return visit once we have eta on part; ordrng 1 W11409801 (timer)"

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