Service History 51 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21224

Eric W.

Job Details: 03/01/2023

installed new door valve and filrter housing tested unit no leaks

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 03/01/2023

Installed second control. And light is working again. Not sure how the brand new board went bad. All check ok.

We serviced a

JENNAIR OVEN

Model JJW2430DP03

Near Annandale, VA 22003

Jason A.

Job Details: 03/01/2023

Called office. IN WARRANTY: CX complaint stuck shorted key kitchen Single WALL OVEN. Replaced console. Set time & date. Preheated oven. Checked error codes. No error codes returned > SZ / JJCX called as we were driving away. Reported balck smoke.& fire from left side of oven cavity. CX stopped preheat & opened doors & ran vent Found scorched carbon & burnt BROILER. element & CONVECTION.fan & element discolored. See SDpics. BROILER > JJ; ordrng 1 W10860984 (motor-fan CONVECT) and 1 W10804429 (elmnt- BROIL) and 1 W11290999 (shield)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Baltimore, MD 21214

Shane M.

Job Details: 03/01/2023

installed control. restart power to unit. unit working properly.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Hagerstown, MD 21742

Ken M.

Job Details: 03/01/2023

Console and lid lock replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near Fort Washington, MD 20744

Robert A.

Job Details: 03/01/2023

"Cx complaint that food is still freezing in the RC. I inspected the unit to confirm the complaint. I found the RC temp is 32 but it's set to 38. I took photos of multiple frozen items. The damper is working fine. I checked the thermistor reading at the control (con3 1&4), it read 5.6k ohms. I called techline to document the issue, they recommended replacing the RC thermistor. I'm ordering the part for the return visit.sr7735845234; ordrng 1 WPW10317076 (control board) and 1 WPW10224292 (harness w/sensor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Owings Mills, MD 21117

Emmanuel R.

Job Details: 03/01/2023

"Replaced control board and UI,Tested unit.Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 03/01/2023

Customers complaint is unit not draining. Found and error code for an inlet valve electrical problem. Found loose harness reinstalled all check ok.

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit making horrible noise in spin every cycle ..water hazrd error in diag , no other errors .. unit completed a diag cycle, couldnt replicate issue. cx had video of unit and it screams.. there is some plastic shavings/ finer pieces on clutch .. unit needs new gearacse, clutch and valve .; ordrng 1 look (look) and 1 2ct (2ct) and 1 w11449840 (gearacse) and 1 w10721967 (clutch) and 1 W11513255 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23231

Chris B.

Job Details: 03/01/2023

replaced IM found unit working as desighned but cx still complains of food freezing in fridge water dispencer leaking and still dropping advised cx to leave cup under dispencer for at least 3 seconds before removing cup cx was not agreeing that would solve issue also found rc temp 37 degrees and fc at -1 called tech line spoke with chris stated unit is funtioning as desighned

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Smithfield, VA 23430

Justin W.

Job Details: 03/01/2023

replaced ui and tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 03/01/2023

"CX Concern thre unit not spinning out clothes. no errors in diag and went through diag cycle.. found no noise in spin, but noticed the bellow w/ abrasion and a tear .. statcked unit , needs two techs ..; ordrng 1 W11314648 (bellow) and 1 W11322905 (acu) and 1 look (look) and 1 secondtech (second tech)"

We serviced a

MAYTAG WASHER

Model MVWC415EW2

Near Baltimore, MD 21230

Eric W.

Job Details: 03/01/2023

cx complant of unit unit making noise found bearing going bad gave cx quote he is not fixing unit

We serviced a

WHIRLPOOL OVEN

Model KEMS378SBL05

Near Williamsburg, VA 23185

Lucas R.

Job Details: 03/01/2023

"cx complaint f6e0 code, checked unit found f6e0 communication code, unit high in cabinet in corner making dolly inusable, per tech sheet replace loweer oven u.i if both panels are showing code, cycled power, cleared code, heated both ovens code did not reappear, quoted cx parts WPW10312206 control $284.75, labor $200.00 (includes 2nd tech), shipping $15.00, tax $17.09, total $636.84, advised id micro u.i is causing issue, part is NLA, and could not guarantee repair, cx unsure if repair at this time"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Providence Forge, VA 23140

Orbie

Job Details: 03/01/2023

cx complaint unit has intermittent problem controlling top and bottom ovens. no codes present. ordering control and console to complete repair. ordering another tech just to be safe as well.; ordrng 1 W11297709 (console) and 1 W11261167 (control) and 1 look (look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Midlothian, VA 23112

John P.

Job Details: 03/01/2023

Installed console tested working as designed

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Winchester, VA 22603

Ezra M.

Job Details: 03/01/2023

"spin issue - checked errors, none stored. tested unit, found front right foot not installed properly. reinstalled, tested, spinning normally."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Bethesda, MD 20814

Roberto I.

Job Details: 03/01/2023

"Cx complaint no wash.Ran diag, found 4-3 and 7-1 errors. Ran a test cycle, the wash motor didn't run, the unit drained and the heater worked ok. Confirmed 120V supplied to the wash motor. Ordering sump/motor assy W11025157; ordrng 1 W11025157 (sump/motor assy)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Baltimore, MD 21239

Shane M.

Job Details: 03/01/2023

installed all parts. calibrated the unit. unit workig properly.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Hyattsville, MD 20785

Shane B.

Job Details: 03/01/2023

"cx complaint is another bulb inside the unit blowing. bulb has been replaced 3 times already, the socket and wiring harness have also been replaced. i found bulb broken with the metal part remaining in the socket. i called techline to documet as this is a repeat issue. they had me verify the outlet is wired properly, had me verify door is not being slammed/kids arent running around causing vibration issues. outlet is fine, cx is not abusing unit. techline said there is nothing else to try besides replacing the bulb again. replaced bulb with preIDed part. light is now working. gave cx SR#. they are not happy with the unit and dont believe this bulb is going to last any longer than the other 3."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Silver Spring, MD 20902

Roberto I.

Job Details: 03/01/2023

"CX complaint right door not closing properly. Inspected unit, found right door broken at the bottom hinge. Quoted repair $715.84 with $110 labor for right door LW10413519, nameplate W11178521 and cam WPW10470155 rteplacement. Cx declined. Collected $120; ordrng 1 LW10413519 (right door fip) and 1 W11178521 (nameplate) and 1 WPW10470155 (cam)"

We serviced a

WHIRLPOOL OVEN

Model WEE730H0DB0

Near ,

Eric W.

Job Details: 03/01/2023

nstalled new cooling fan and tested unit no more erro code

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Middletown, PA 17057

Fred G.

Job Details: 03/01/2023

"cx complaint unit is not cleaning dishes. inspected unit and entered diag and found f4e3. cleared code and ran auto test and found wash motor was only humming. removed front door panel and found 8.5ohms from wash motor, I found 122.8vac to wash motor. unit needs sump to correct issue qouted cx for repair and cx declined. charged cx only for service call $120"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Falls Church, VA 22043

David J.

Job Details: 03/01/2023

Cx complaint unit leaking. Arrived and inspected unit. Found drops off water coming from front left of outer door. Pulled outer door skin off and found When unit washes water splashes out of inner door. Ordering inner door and inner door gasket for return visit. Changed tub seal just in case. Will return when parts arrive. No leaks under unit or at valve. ; ordrng 1 W11559689 (Innerdoor panel) and 1 W11606677 (Lower door seal)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Cartersville, VA 23027

John P.

Job Details: 03/01/2023

CX complaint unit not working check unit found bad cold valve replaced tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/01/2023

"Customer complaint is that the unit is leaking. Inspection of the unit found dry water runs from the inlet assembly on the side. Nut securing the assembly from the inside was loose. Nut tightened down and ran test cycle. Unit is working properly, no leaks."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Clarksburg, MD 20871

Julian H.

Job Details: 03/01/2023

CX complaiint about door opening by itself & condensation running out door inspected & found that seal is tearing (not caused by CX) & catch has difficulty to stay close sometimes need parts also complaint about discoloration of heater exhaust & back explained to her that is normal wear & tear need parts; ordrng 1 WPW10610880 (catch) and 1 WP3403431 (strike) and 1 W10861521 (seal-door) and 1 WP279368 (adhesive)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Glen Burnie, MD 21061

Eric W.

Job Details: 03/01/2023

installed new wheels and shafts and tested unit unit is now quiet

We serviced a

WHIRLPOOL DRYER

Model MEDC215EW0

Near Round Hill, VA 20141

Ezra M.

Job Details: 03/01/2023

"marks on cloths due to frozen roller. adviced cx to replace drum, rollers and roller stafts. cx declined repair. looking at getting new drier."

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Germantown, MD 20874

Julian H.

Job Details: 03/01/2023

2 YR WARRANTY COTSCO CX complaint about unit not drying on sensor dry stops several times & had to keep pressing button to start cycle checked test mode no errors found an issue with sensor harness not sendng signal to board need part; ordrng 1 WPW10298258 (harns-wire)

We serviced a

WHIRLPOOL DISHWASHER

Model WRS315SDHM08

Near Hanover, PA 17331

Bernard M.

Job Details: 03/01/2023

"Replaced valve, turned on the water and dispensed, no leaks were found and water has steady flow from dispenser. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Purcellville, VA 20132

Ezra M.

Job Details: 03/01/2023

"Replaced control, valve assy, tested, working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying that the Refrigerator right Door Seal is ripping. Checked the Door Seal. Door Seal is ripping. Unit will need the Door Seal. ; ordrng 1 W10830274 (Whirlpool Refrigerator Door Gasket)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near New Kent, VA 23124

Orbie

Job Details: 03/01/2023

cx complaint unit may not be running through full cycle. no codes present at this time. noticed intermitent vibration during spin in test. advised cx to monitor operation and to call back if unit gets worse.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stafford, VA 22556

Tanner B.

Job Details: 03/01/2023

"Nut for drive pulley came loose , tightened nut to shaft really good . tested unit. unit sounds good and completing diag cycle. Job complete"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Rosedale, MD 21237

Eric W.

Job Details: 03/01/2023

cx complant of unit not working inspected unit found when unit tryes to move shifter it shuts down and then comes back on on both spin and adjutate unit will need new control and shifter; ordrng 1 W11481722 (shifter)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Manakin-Sabot, VA 23103

John P.

Job Details: 03/01/2023

Installed sump tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Culpeper, VA 22701

Danny R.

Job Details: 03/01/2023

found pipe touching condesor fan adjusted this and now no noise checksok

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFB01

Near Stafford, VA 22554

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit not cooling well, freezing everything in rc.. found the temp at 35 but actual temps were 24.5 degrees F . RC thermisitor open and the unit defrost heater wasnt getting voltage in diag mode, but there was no deforst issue . unit needs new control , harness and rc thermisitor / cover . cover tabs failed , not properly securing the rc thermisitor to read temp correctly ..; ordrng 1 W11035841 (control) and 1 W10316760 (thermisitor) and 1 W11551372 (harness) and 1 WPW10425252 (cover) and 1 look (look)"

We serviced a

JENN-AIR FREEZER

Model JBSS48E22L00

Near Richmond, VA 23226

Chris B.

Job Details: 03/01/2023

cx comp unit will smoke insp unit conf cx comp found steam coming from heater when unit defrost inspected heater and evap unit is working as desighned called safety spoke with eric unit working as desighned

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS00

Near Keswick, VA 22947

Eric F.

Job Details: 03/01/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Darnestown, MD 20874

Julian H.

Job Details: 03/01/2023

Cx complaint about unit not cooling as well on RC checked temps found 40@ 35 set notice drip pan starting to bowed as well water accumulating under drawer need to replace drip pan as well optimize sensor to suction line evapcover missing tabs sS16360 scode will cover labor seals are tearing (not caused by Cx) causing a bad sealing ui digits really hard to see temp set missing digits fading away frost acummulating on FC & behind adapter need parts ; ordrng 2 W10846057 (gasket-fip)s and 1 W10864518 (adapter) and 1 W11084807 (extension drain tube) and 1 W10789393 (cntrl-elec ui) and 1 W11188493 (cover-evap)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Locust Grove, VA 22508

Thomas B.

Job Details: 03/01/2023

Cx complaint unit not working properly inspected unit found drain line installed incorrectly reseated and installed correctly unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ0

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 03/01/2023

replaced motor and timer. tested unit. unit is now working properly

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Fredericksburg, VA 22405

Thomas B.

Job Details: 03/01/2023

Cx states unit doesn't heat every time ran a cup of water 5 times for 3 mins each time changing out water each time. unit heated every time ordering a capacitor and diode did notice the diode is very warm almost hot ordering parts; ordrng 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg)

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Toano, VA 23168

Orbie

Job Details: 03/01/2023

cx complaint unit not locking. verified cx complaint. found malfunctioning strike. replaced strike. tested unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Charlottesville, VA 22901

Kyle A.

Job Details: 02/27/2023

Cx complaint of unit not making ice. Did confirm frozen fill tube. Cleared tube with steam gun and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Brandywine, MD 20613

Robert A.

Job Details: 02/27/2023

"Cx complaint that the unit locks the door after starting a cycle. I inspected the unit and confirmed the complaint. I found the door lock with wet clothes inside. I removed the water and checked for error codes (f9e1 f3e1 f5e2). I checked the drain pump ohms (17.5ohms). The door unlocked when I removed the water, when the drain pump ran the sound was very low as if the impeller was not rotating. The unit needs a new drain pump, pressure switch and control board to resolve the issue. I quoted the cx and collected the service call fee by CC.; ordrng 1 W10864049 (control board 75.69)"

We serviced a

MAYTAG WASHER

Model MVWC200XW2

Near Portsmouth, VA 23703

Justin W.

Job Details: 02/27/2023

replaced suspension tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 02/27/2023

Cx complaint is that the unit is not making ice. Upon arival I found that the ice maker is completing the harvest cycle but is not filling. I can hea the valve activate but no water is coming out. I removed the ice maker and found that one of the wires in the heater harness has separated and failed. The fill tube is frozen. I quoted the cx for the cost of the repair. Cx paid in full. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11230096 (FIll tube/ Heater)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Yorktown, VA 23693

Lucas R.

Job Details: 02/27/2023

"cx complaint unit not dispensing ice or water, checked unit found ice chute offset from door, causing door switch not to make contact adjusted ice chute, tested, advised cx to change filter every 6 months or dont use, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Virginia Beach, VA 23455

Carl A.

Job Details: 02/27/2023

"cx complaint of unit not finish,checked unit to find the following error codes F5E4,was checked unit to find that the unit starts ran through and found unit just stopped and never finshed cycle ordering control board; ordrng 1 W11544680 (CNTRLELEC)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Charlottesville, VA 22901

Kyle A.

Job Details: 02/27/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Stewartstown, PA 17363

Drew B.

Job Details: 02/27/2023

"cx complaint that unit is not working when arrived powered on and went to auto test and found the unit to make a loud grinding screeching noise when agitation and spinning and when loooked underneath, found cam pulley nut is backed out again and belt is fraying and slipping off.. schd for the 1st call for time on the 28th; ordrng 1 W10721967 (cam pulley 49@trb) and 1 W11239857 (belt 67@trb) and 1 W11409708 (shiled 10@trb)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Wilmington, DE 19809

Taylor F.

Job Details: 02/27/2023

"Cx complaint is unit leaking. Tested inspected and could not verify complaint. Cx explained the company that installed the dishwasher came back out and leveled the unit. After they had been there, the cx has ran multiple cycles and unit never leaked again. Unit is working as designed. Job is complete."

We serviced a

JENNAIR OVEN

Model JJW2827DS00

Near Falls Church, VA 22042

Lloyd B.

Job Details: 02/27/2023

Cx complained the unit did not work. Inspected the unit and found a stuck key error. Unit needs new console. Service declined for now. Job complete; ordrng 1 W11236899 (console)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Ashland, VA 23005

Thomas B.

Job Details: 02/27/2023

Cx complaint unit is not working properly inspected unit found unit stuck in feedback loop cleared up and tested unit runs Normally no error codes store except for a stuck key verified key is working properly unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Fairfax Station, VA 22039

Jason A.

Job Details: 02/27/2023

M160TS1APL1 = CX complaint WASHER F2E2 error code & cannot clear. Verifed error code. Measured 120VAC at outlet & checked good polarity. Error persists when plugged back in & drain pump runs. Unplugged unit & removed non-essential loads with same results. Place CX on cancellation list if part becomes avail > JJ; ordrng 1 W11478524 (CONSOLE UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Locust Grove, VA 22508

Robert W.

Job Details: 02/27/2023

"Replaced Heater, Control, Harness unit is working properly."

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Washington, DC 20037

Shawn D.

Job Details: 02/27/2023

"cx complaint unit is not washing the clothes, inspected unti then ran unit door locks but will not spin looks to be trying but will not. pulled unit apart and checked control and had weird marks on it so replaced it and retetsed and still same issue. checked motor from control and is 8.5 on yellow wire and 8.4 on red wire i think it was. motor and harness are good. i did find actuator wire on top of plate under unit and is tight and could be stressing wires so moved that and retested and finally got unit to spin and is really really loud. unit seems to have a gearcase issue. ordering gearcase,shifter,capacitor for return needs to be a 2 count job on return and psssible we might need to check under tub so will need second tech to lift dryer off.; ordrng 1 W10883783 (gearcase) and 1 W11614637 (shifter) and 1 W11176560 (capacitor) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Virginia Beach, VA 23455

Carl A.

Job Details: 02/27/2023

replaced harness tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Mineral, VA 23117

Kyle A.

Job Details: 02/27/2023

Cx was unavailable ; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ00

Near Baltimore, MD 21207

Eric W.

Job Details: 02/27/2023

installed new evap and filled unit tested no leaks found unitstarting to cool and no water to unit cx is going to fix

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Baltimore, MD 21209

Shane M.

Job Details: 02/27/2023

"installed door, found leds lights on filter cover are out. also found warped drainpan, this caused the front cover on bottom shelf to crack due to the warpped pan. this caused ice built up under the bin. ordering parts.; ordrng 1 WPW10277799 (harness) and 1 W11457241 (drain pan) and 1 W11034025 (front cover) and 1 W11203918 (leds)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, VA 22602

Ezra M.

Job Details: 02/27/2023

"cust stating lint on clothes when coming out of washer. no errors, filling washing and draining normally. spoke to rob w/techline - , normal operation,no lint filter in washer, cust is hanging them to dry, cust not putting clothes in dryer to remove lint. advised putting clothes in dryer on air fluff after drying to remove lint."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Rhoadesville, VA 22542

Robert W.

Job Details: 02/27/2023

"Cx Complaint is the unit is making a burning smell. ran diag and unit has no error codes pulled unit out unit hasnt been ran since earley morning and motor is still very hot smell is coming from motor.Motor is testing a little out of range, Called safety; ordrng 1 W10890624 (Motor)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Charles Town, WV 25414

Ezra M.

Job Details: 02/27/2023

"Replaced motor, belt, and pulley. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20003

Shawn D.

Job Details: 02/27/2023

arrived found i do not have dispenser maintance guy ask if we can ship it here he will slide it in. replaced the maincontrol then ran serviuce cycle and unti spins good drains good and door unlocked at the end. reordering disepnser and if possible ship it to building it just slides in; ordrng 1 W10868281 (dispenser) and 1 look (look)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/27/2023

Cx complained the unit has its insulation showing. INspected the unit and found the door insulation was too low. Removed front cover and adjusted the insulation higher. Put door back together and the insulation can no longer been seen. Job complete

We serviced a

JENNAIR COOKTOP

Model CVG4280W

Near Bowie, MD 20721

Shane B.

Job Details: 02/27/2023

"cx complaint is the right 2 burners not igniting, the grill over the downdraft being discolored and cx wants a new filter for the downdraft. grill is no longer available. i found both ignitors are very worn and left ignitor is damaged. the rest of the burner assembly looks to be in good shape. i could get all burners to ignite eventually. unit will need new ignitors and screen. informed cx the grill is no longer available. they paid service call and are going to shop around before they decide to fix this unit or not.; ordrng 1 WP707929 (filter- gr) and 2 WP71002179 (igntr-surf)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near McLean, VA 22102

Christian C.

Job Details: 02/27/2023

Installed right RC gasket. Heated gasket to form to liner.

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS4

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 02/27/2023

"cx compliant is the door falling off the unit. confirmed complait. cx removed door completly when she opened it leaving only the wiring holding the door on. 1 orange wire on the door near the bottom hinge is already broken. top tab with the post holding the door to the cabinet is missing/broken off. tabs that hold the inner door to outer doo are also cracked, they will fall apart when door is disassembled. unit will need inner door, screw, and 6 spacers. cx said display/keypad worked fine dispite broken wire. quoted cx for door parts i know it needs and explained these old doors crack apart when disassembled, more parts may be needed once we start taking it apart. cx paid service call and said she will shop around for a new unit before deciding if she wants this one fixed or not.; ordrng 1 W10112215 (door/mw) and 1 W10565483 (screw) and 6 8206525 (spacer)s"

We serviced a

WHIRLPOOL WASHER

Model WFW87HEDW0

Near Falls Church, VA 22046

Leon

Job Details: 02/27/2023

cx said unit was working and didnt want to pay to get unit looked at if it working now cx said that he'll call back if anything happens again

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Alexandria, VA 22306

David J.

Job Details: 02/27/2023

"F7e5 shifter fault ; ordrng 1 W11502823 (Control) and 1 W11212745 (Actuator) and 1 W11227944 (Capacitor) and 1 W10721967 (Clutch kit) and 1 W11213879 (Belt) and 1 W10913953 (Actuator VS), used 1 W10913953 (Actuator VS) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/27/2023

"cx complaint plastic sticking out in drum, front front plastic bearing strip had come off drum, removed drum and reinstalled bearings, reassembled and tested all ops ok, no visible damage to anything possible cliothing snagged and pulled thru"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Pawleys Island, SC 29585

Paul F.

Job Details: 02/27/2023

Installed new parts. All check ok. Found the tub ring needs to be updated to prevent water splashing from the softner disepnser.; ordrng 1 W11094304 (tub ring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bel Air, MD 21014

Emmanuel R.

Job Details: 02/27/2023

Replaced resevior and tested unit. Unit is now working properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Reston, VA 20194

Christian C.

Job Details: 02/27/2023

Installed gasket. Heated to form to liner. Cx complaint door does not stop opening. Found door stop and screws defective and not stopping door. Closer 3 at upper marlboro and 10+ at whirlpool.; ordrng 1 WP12028505AP (closer cam) and 1 WPW10120097 (door stop) and 2 WP67006908 (screw)s

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0DS00

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/27/2023

"cx complaint LR not turning at all, found knob stripped , swapped knobs to test all burners working fine, moved broken knob to center burner (they dont use), gave cx part #WPW10594481for knobs to order online, tested all ops ok collected $120 visa"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Alexandria, VA 22306

David J.

Job Details: 02/27/2023

Cx complaint unit is not cooling as it should. Arrived to unit and inspected found unit is frosting on back wall of FC. Found both RC and FC set to 5 on temp settings. RC was at 50 degrees and FC was at 37 degrees. Inspected harness in FC and found all wires seated correctly. Found FC door gasket to not be sealing in top right corner. Tried using heat gun to soften but still will not seat to cabinet. Found no physical damage. This unit is I very tight space. And will need to be very careful when working on unit. Ordering parts for return visit. ; ordrng 1 LW11026355 (Fc door stainless) and 1 W11650659 (Heater w/harness) and 1 W11518204 (User interface)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Rixeyville, VA 22737

Eric F.

Job Details: 02/27/2023

"Confirmed cx complaint unit not filling properly. Inspected inline water flow, found cold water flow to unit restricted from house. Advised cx to have plumbing checked."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Ashburn, VA 20147

Ricky E.

Job Details: 02/27/2023

incorrect icemaker sent.. reordering.. the units upper icemaker was fully functional and shows no errors and the icemaker fan is fully operational... need parts...; ordrng 1 w11579560 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Kearneysville, WV 25430

Ezra M.

Job Details: 02/27/2023

found that the fill hose for the ice maker misaligned. Corrected and verified hose had proper placement

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Winchester, VA 22603

Ezra M.

Job Details: 02/27/2023

"no operation. power to unit. reset at breaker, control panel lights flashed, unit still unresponsive. verified voltage into control. ordering control; ordrng 1 W10906426 (cntrl-elec)"

We serviced a

WHIRLPOOL OVEN

Model WFE550S0LZ2

Near Martinsburg, WV 25405

Ezra M.

Job Details: 02/27/2023

"oven light not turning off, not heating to set temps. found wire harness not fully seated in connector for door switch, unit not reading switch. reinstalled wire into connector, verified light working properly and preheated oven to 375."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, VA 22601

Ezra M.

Job Details: 02/27/2023

installed new parts. belt slipping when testing. ordering belt.; ordrng 1 W11239857 (belt)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Nokesville, VA 20181

Demonte S.

Job Details: 02/27/2023

Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Checked the Tub to the unit found a hole in the Tub at the right front. Hole is two inches away from the front Door. Cx doesn't want us to just replace the Tub. Cx wants a new unit. Called Whirlpool Techline to document.If the cx calls back order the Tub = W11409865.

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Springfield, VA 22152

David J.

Job Details: 02/27/2023

Cx complaint of broken lid latch bezel. Arrived today and inspected found white locking bezel tabs had broken off along with lid latch tabs. Ordering bezel for return visit and will replaced lid latch assembly once we return. Was able to latch bezel lock for unit to work properly. Re return once part arrives ; ordrng 1 W11545554 (Latch lock bezel)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Myrtle Beach, SC

Rolf K.

Job Details: 02/27/2023

Cx complains noise during spin. Ran diagnostics. Found no error codes. Ran factory calibration. Found no out of balance noises or issues after recalibration. Operating as designed. all is ok

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Springfield, VA 22152

David J.

Job Details: 02/27/2023

Cx complaint dryer does not heat. Inspected unit and found F4E4 error for bad l2. Inspected outlet and found outlet to be completely frayed and improperly connected. Cut power at breaker immediately in case we had any kind of ark. Cx needs to have electrician come out and repair 240vac outlet before able to properly diagnose. Cx paid for service call and will give us a call once outlet is repaired if still not working. Cx needs to have receipt for repair before we can properly diagnose.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Pasadena, MD 21122

Dustin F.

Job Details: 02/27/2023

Upon arrival found the following codesf9e2f8e4f9e1Replaced Drain pump per previous tech then tested unit for leaks and functions. Unit now working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waldorf, MD 20603

Robert A.

Job Details: 02/27/2023

"Cx complaint that the unit is not dispensing water or making ice. I inspected the unit to confirm the complaint. I pressed the paddle to dispense water, only a small amount came out. I checked the IM and found the fill tube clogged with ice. I removed the ice and ran a harvest cycle. The harvest cycle completed but a very small amount of water was inserted. I check the water supply to the unit, it was fully turned on. I removed the water tube connector to the door near the water filter and dispensed water, and still little to no water was coming out. In all test I can hear the valve engaging. The unit needs a new dual valve to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11546685 (dual valve)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chambersburg, PA 17202

Andrew S.

Job Details: 02/27/2023

Cx complaint is that the dryer is taking several cycles to dry clothes. Upon arrival I found that the dryer is heating. I checked the ventilation at the lint trap and found that it is blowing air out when I removed the trap. I went to the exit point of the vent outside the house and found that no air is making outside. I then removed the vent hose from the dryer and found that the unit is not clogged. I recommended the cx have their vents cleaned. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Falls Church, VA 22046

Leon

Job Details: 02/27/2023

the ring around the knob was missing; ordrng 1 461960204731 (ring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Conway, SC 29527

Jason T.

Job Details: 02/27/2023

"Installed Freezer door assembly, ran factory test to verify unit functions, also water from the dispenser, icemaker fill-harvest...working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/27/2023

CX complains chrome coming off oven door. Verified complaint. Cx states builder is responsible for repair. Cosmetic out of 30 day warranty. Tried calling builder. No answer. Collected service call. Balance needs collected before ordering parts.; ordrng 1 W11176456 (oven door)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Martinsburg, WV 25405

Ezra M.

Job Details: 02/27/2023

"replaced control, verified cooling"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/27/2023

CX complains noisey operation. Found bad evap fan creating noise and air diffusser not operating properly . Ordered evap fan and air diffusser.; ordrng 1 WP2315549 (evap fan motor) and 1 W11236851 (air damper diffusser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZD809

Near Crozet, VA 22932

Danny R.

Job Details: 02/27/2023

cx stated unit will not make ice found conection at water vavle off reinstalled harness now checkok

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near Myrtle Beach, SC 29588

Rolf K.

Job Details: 02/27/2023

CX states unit going out balance terribly.Found no error codes but did find oil leak from gearcase. Ordering gearcase clutch kit and washer brake actuator.; ordrng 1 W11454372 (gearcase) and 1 W10913953 (washer brake acuator) and 1 W10721967 (drive clutch)

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