We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Alexandria, VA 22315
Demonte S.
Job Details: 08/29/2023
Couplers will not fit on to the compressor. Ordering the right Couplers. Please check to see if the Couplers will fit the compressor before rescheduling. What is listed on Tribles is not the correct information for the parts. ; ordrng 2 W11504415 (Whirlpool Refrigerator Coupler)s and 2 W11504431 (Whirlpool Refrigerator Coupler)s and 2 W11506635 (Whirlpool Refrigerator Access Valve Coupler)s
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Severn, MD 21144
Israel R.
Job Details: 08/29/2023
Installed parts and tested unit is back to normal operations.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Dundalk, MD 21222
Shane M.
Job Details: 08/29/2023
"cx complaint the unit working & stop mid cycle. found unit turned off at wall outlet. powered unit on. found an issue with start button. went to drained unit. drain hole is clogged, started to leak onto flooring. cx will need a plumber. tried fixing push button issue but nothing working. ordering all parts. ordering control & valve just in case to have on return.; ordrng 1 W11603811 and 1 W10888103 and 1 W11210463 and 1 WP8536939"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Madison Heights, VA 24572
Kyle A.
Job Details: 08/29/2023
Strike is sheered and lock will not operate. Ordering both.; ordrng 1 W11457841 (Lock) and 1 W11394572 (Lock)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Madison Heights, VA 24572
Kyle A.
Job Details: 08/29/2023
Found unit splutch retaining nut was loose. Reseated nut and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model JDS9860AAP
Near Lexington Park, MD 20653
Shawn D.
Job Details: 08/29/2023
cx complaint issue returned panel went out so he said he turned breaker off went on vaca came back and tunred power back on and display now works but wanted us to check unit. inpsected unit and display is on. checked all connection and relay and looks good i did pich 2 connectors tighter. put unit back together and heated oven to 350 and let it cycle used burners while oven is heating and no issues. i then noticed control panel is getting really hot to where i cant touch it. the oven door is not closing all the way the hinges are warn. told cx would could try hinges but control could be on its last leg from the heat and control is no longer available. cx agreed its time for a new unit. collected for service fee
We serviced a
KITCHENAID REFRIGERATOR
Model KUDS01ILWH6
Near Rockville, MD 20850
Julian H.
Job Details: 08/29/2023
Cx complaint about 3rd level spray arm became loose tried to put old piece back but nipple pc that holds it in position not working replaced with preid & working CX PIF THRU APP
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Beltsville, MD 20705
Ricardo S.
Job Details: 08/29/2023
"Cx complains about a noise, inspected unit, the noise comes from the idler pulley, replaced parts, reset power.. unit tested and dryer works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Martinsburg, WV 25404
Ken M.
Job Details: 08/29/2023
"Customer complaint is that the right door gasket is torn, magnetic strip is falling out. Visual inspection confirmed issue. Unit needs a new gasket.; ordrng 1 W10830055 (gasket-fip)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Salisbury, MD 21804
Michael E.
Job Details: 08/29/2023
"CX complaint: noise problem. Testeed and verified complaint. I found the blower wheel had a defect...a break in the outer ring. When unit gets hot, wheel starts rubbing housing. Replaced blower wheel, tested unit and it is now working properly. Job is complete; ordrng 1 WP697772 (blower wheel van stock), used 1 WP697772 (blower wheel van stock) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Bethesda, MD 20816
Roberto I.
Job Details: 08/29/2023
"Cx complaint unit shakes during spin cycle.Ran test mode, found F0E5 error. Cleared it. Ran a spin cycle, confirmed heavy sheking. Found bad suspension. Replaced suspension using pre id part. Ran a calibration cycle, a test cycle and then a drain and spin cycle. The unit worked as designed. Collected $369.20 with check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rosedale, MD 21237
Shane M.
Job Details: 08/29/2023
cx complaint the unit door is swinging open. advised cx this normal for this style of fridge. showed cx by pictures. cx understands.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Alexandria, VA 22306
Demonte S.
Job Details: 08/29/2023
Installed Access Valve & Compressor. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 1.7 ozs. Unit is starting to Cool. Unit is working as Designed. ; used 1 W11506635 ( Access Valve ( Vs / DS.)) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Bristow, VA 20136
Ezra M.
Job Details: 08/29/2023
"not dispensing ice. found auger coupler failed. replaced coupler, tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Street, MD 21154
Bernard M.
Job Details: 08/29/2023
"Cx complaint unit doesn't make enough ice. When arrived the bin was 3/4 full. Informed cx the ice mold makes 8 cubes at a time. Pressed reset and it harvested, then filled with water.Informed cx the ice must be frozen in order for it to harvest. Icemaker works as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Cabin John, MD 20818
Roberto I.
Job Details: 08/29/2023
"CX stated the unit is IW but she didn't have ani valid POP. Sha also said the POP was submitted, but I called our office and we didn't have any POP. The cx chose to pay in order to get faster service.Cx complaint unit too warm. Confirmed 55F in the Rc and 16F in the Fc. Found evaporator not defrosting. Forced defrost didn't work. Ordering gemini board WPW10200659 and bi-metal WPW10160570. Cx paid in full ($587.39). Return visit 9/1/23; ordrng 1 WPW10160570 (bi-metal) and 1 WPW10200659 (gemini board)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near Boonsboro, MD 21713
Ken M.
Job Details: 08/29/2023
"Customer complaint is that the oven is not heating properly. Visual inspection confirmed that the bake element is burnt out, needs a new element. During breakdown of the unit to determine if power was still getting to the element, found that the fan scroll was eaten up, vent air under the unit. Unit needs a new fan scroll. Power tested to the bake element and only got 108VAc. Control relay is fused open, needs a new control.; ordrng 1 W11129407 (scroll-fan) and 1 W11100515 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDB01
Near Alexandria, VA 22306
Demonte S.
Job Details: 08/29/2023
"Installed the Compressor, Access Valve & Couplers. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 1.7 Oz's. Unit is starting to Cool. Unit is working as Designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HES
Near Smithfield, VA 23430
Justin W.
Job Details: 08/29/2023
cx complaint ice maker not working. checked unit to find ice maker lost home position. ordering ice maker to complete repair. advised cx they would be called when part comes in to schedule return.; ordrng 1 D7824706Q (ice maker) and 1 WPD7813010 (ice maker harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Rehoboth Beach, DE 19971
Taylor F.
Job Details: 08/29/2023
Cx complaint is unit not dispensing ice. Tested inspected and verifed complaint. Found the ice bin skipping and coupler not engaging with ice bin when dispensing. Removed all ice from bin and made sure no ice was preventing bin from sitting down all the way. Issue still persits. Replaced ice bin and coupler from pre id and unit is now working as designed. Verified unit dispenses crushed and cubed ice with a full bin. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 08/29/2023
"cx complaint unit unresponsive, checked unit, come to find encoder not seated all the way to console, reseated encoder, tested, no faults after test cycle, unit working as designed. collected $120 service fee. check in bag"
We serviced a
KITCHENAID HOOD
Model KXD4630YSS6
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/29/2023
"CX complaint retractable doen't move up and down automatically, but I have to hold the button down.Tested unit , confirmed retractable moving only if the button is held down. Ordering switch cover assy W11666423. Return visit 9/5/23.; ordrng 1 W10833182 (switch cover assy)"
We serviced a
KITCHENAID HOOD
Model KXD4636YSS0
Near Silver Spring, MD 20906
Ricardo S.
Job Details: 08/29/2023
"Cx complains about a noise when the brlower is on, insepcted unit, the blower fan blade its bad and hit the metal cover, order blower fan motor; ordrng 1 W10849492 (blower-fan)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mattaponi, VA 23110
Lucas R.
Job Details: 08/29/2023
"replaced dispenser, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Alexandria, VA 22308
Demonte S.
Job Details: 08/29/2023
Installed the Damper Control. Tested the unit. No noise. Unit is working as Designed.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Alexandria, VA 22306
Demonte S.
Job Details: 08/29/2023
Inspected the unit. Found that the cx is saying that the Turntable Motor isn't spinning. I then checked the Turntable Motor. Found that the gears are no good. Installed new Turntable Motor. Tested the unit. Unit is working as Designed. Cx paid in full by Card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Princess Anne, MD 21853
Michael E.
Job Details: 08/29/2023
Evap frosdted up. Documented evap in pics. Heater tested at 31 olms. Thick ball of ice on capilary. Amp draw at 1.58 amps. Quoted CX price to replace the evap harness W11260592 and main control WPW10503278. Saved quote. CX paid 120.00 for service by check. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fruitland, MD 21826
Michael E.
Job Details: 08/29/2023
"Replaced the diffuser and evap harness as per previous diagnosis. Tested unit and it is now working properly. I asked CX to call unit back in if it kicks breaker again. If problem persists, please PreID W11293381 unit wire assembly. Job is complete"
We serviced a
JENN-AIR COOKTOP
Model JGCP536WP01
Near Potomac, MD 20854
Roberto I.
Job Details: 08/29/2023
"CX complaint all electrodes spark together during cooking, when any of the 4 burners is on.Tested burners, I was able to replicate the issue only once. Switches seem to be ok Ordering spark module WPW10475147. Return visit 9/6/23; schdld next appmnt for 9/6 WED !"
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Arlington, VA 22204
Lloyd B.
Job Details: 08/28/2023
"Cx complained ALL the burners were loose and had slow ignition. In accordance with pointer, the otp prt of the flame spreader needed to be misaligned to the left withere the top aprt of the base over hanges the bottom. Did so for all 6 burners and tested and there is now quick ignition. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400EWH00
Near Arlington, VA 22203
Lloyd B.
Job Details: 08/28/2023
Cx complained the unit leaked with ice maker on. Inspected the unit and found there is a drip from the front of the icemaker. Service declined. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Ashburn, VA 20148
Richard B.
Job Details: 08/28/2023
"CX complant. No ice dispensed. Inspected unit and found ice bin full. Water dispenses , Ice door opens but no auger motor. Checked auger motor , Good ohms. 2.1/ At motor, Checked ice maker harness and 2,1 ohms at white and red auger motor wires at connection. Found red wire coming from fridge to ice maker , red wire pulled loose from harness connection, Tried reseating by shoving back into harness connection , Not working, . Called tech support to report findings. TECHLINE DEEMED unit unrepairable. CX will be contacted about replacement. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Yorktown, VA 23693
Lucas R.
Job Details: 08/28/2023
"cx complaint unit not making ice, checked unit founs temps at 3 and 36, all loads passed, found e5v icemaker code, thermistor seemed good at 7.8k ohms, 35 degrees, replaced icemaker to be safe, also found moisture on fc gasket, added foam gaskets under gasket, turned mullion heater on full time, raised door and front of unit to allow better seal, tested, unit working as desiged; ordrng 2 W11159728 (gasket lrvscx)s, used 2 W11159728 (GASKET lrvs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Severn, MD 21144
Israel R.
Job Details: 08/28/2023
Customer complaint after the unit had problems starting. The light cycle light was flashing they did a bunch reseting and finally the unit started but now the cycle light is flashing. IS completing a cycle now but since it was having issues with UI the cycle light is flashing. Called techline and they could not tell me for certain if that was normal or something is wrong with the Ui flashing during cycle. TEchline said is probably working as designed. Since they had issues with the unit not starting and lgiht cycle light was flshing during the issue. Unit may need new UI. Ordering UI to see if that changes anything.; ordrng 1 W11677714 (UI)
We serviced a
KITCHENAID OVEN
Model KODE507ESS20
Near Columbia, MD 21044
Dustin F.
Job Details: 08/28/2023
"cx complaint: unit making burn smell. inspected unit, could not confirm smell. Found elements to be warped and wavy. Want to replace both Broil elements in unit. double wall oven needs 2 people to pull out.; ordrng 2 W11598122 (broil elents)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Catonsville, MD 21228
Dustin F.
Job Details: 08/28/2023
"CX complaint: after getting new fridge, water stopped working and no iceInspected unit, confirmed CX complaint. pulled loosened copper line and confirmed water flow to fridge into the inlet valve, found lines empty going to dual valve, and found solenoids on top of dual valve loose and had play. both read between 245 and 255 ohms. replaced Dual valve with pre id and tested unit, unit still not dispensing water OR making ice. inspected Filter housing and found black gunk in intake lines. Also replaced filter housing with pre id and tested unit. UNIT still not working as intended. Checked Ohms for Inlet water valve, got 259 ohms. water is getting into the inlet valve and can hear the unit calling for water and energizing valve. Unit needs new inlet water valve.; ordrng 1 WPW10238100 (inlet water valve) and 1 WPW10238100 (inlet Water valve(VS))"
We serviced a
WHIRLPOOL HOOD
Model WMH31017HZ09
Near Ellicott City, MD 21163
Marc M.
Job Details: 08/28/2023
cx complaint unit not operating fan on high speed. inspected and found fan will activate on the low speed setting. replaced fan motor with pre id parts and tested unit. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near McLean, VA 22102
Demonte S.
Job Details: 08/28/2023
Picked up the Data Loggers from the cx. Data Loggers are in the parts bin.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Fairfax, VA 22030
Robert W.
Job Details: 08/28/2023
CX Complaint is there is moisture in the RC. Inspected unit and found the RC door gasket is ripped causing air to get in RC. Ordering RH gasket RC; ordrng 1 WPW10460580 (RC gasket)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Germantown, MD 20876
Ricardo S.
Job Details: 08/28/2023
"Cx complains that the burners not working properly, They take a long time to heat up after being heated up the first time, inspected unit, power cks ok, 240vac, all connections cks ok,I explain to the client that the burners work like this since they have a temperature sensor.. CX WANST A NEW UNIT, IS NOT HAPPY WITH THIS ONE .. UNIT RUNS AS DESIGNED"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Arlington, VA 22201
Lloyd B.
Job Details: 08/28/2023
"Cx complained the unit did not wash. Inspected the unit and found that it fills snd drains, but does not circulate water and there is an error of F4E3 for motor failure. Installed new sump and it now fills, washes and drains. No leasks. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Brambleton, VA 20148
Richard B.
Job Details: 08/28/2023
"CX complant. No ice after last visit. Inspected unit and in test 36 , No air movement from ice box fan in step 1 or 2 . Test 56 ice maker is making timed ice indicating ice maker working but not cold enough. CX also discrunteled over quality of fridge. Deli drawer front falling off. , told cx part is considered cosmetic. They are calling for parts and labor concession . Further work needed. RB; ordrng 1 W10846539 (FAN) and 1 WPW10688114 (DRAWER FRONT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near University Park, MD 20782
Davonte
Job Details: 08/28/2023
cx complained fc door was warped. confirmed cx complaint. installed new fc door. used heat gun on seal. door sealing as should.
We serviced a
JENNAIR OVEN
Model JDS1750ML0
Near Arlington, VA 22207
Lloyd B.
Job Details: 08/28/2023
Cx complained the handle and panel would get too hot. Inspected the unit and found the top of the door does not close fully. Opened the door and it hangs past 90 degrees so I do believe heat is escaping from the top. Explained all to tech support and they concur.; ordrng 2 W11647009 (hinge)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Germantown, MD 20874
Julian H.
Job Details: 08/28/2023
"CX complaint about unit not locking inspected & found pc of strike fragmented causing lid lock not to catch properly replaced from VS calibrated unit & working; ordrng 1 W11457841 (strike for restock JH VS), used 1 W11457841 (STRIKE for restock JH VS) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Norfolk, VA 23505
Carl A.
Job Details: 08/28/2023
reoerdering ui baird as it was bad replaced control through so unit could be used; ordrng 1 w11413566 (ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22032
Robert W.
Job Details: 08/28/2023
CX Complaint is the FC is frosting. Inspected unit and found the FC door not sealing heated gasket and sealed door unit is working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Smithfield, VA 23430
Justin W.
Job Details: 08/28/2023
cx complaint cooktop issue. checked unit to find cooktop not sealed correctly allowing it to lift. replaced cooktop and tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Annapolis, MD 21403
Emmanuel R.
Job Details: 08/28/2023
"Replaced control board , tested unit. Unit is working properly but the main connector to the control is burnt. Its working ok for now but i advised her to replace it before it damages the new board. Ordering wiring harness. Custome paid in full.; ordrng 1 W10566915 (harns-wire)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charles Town, WV 25414
Ezra M.
Job Details: 08/28/2023
"not starting cycle. found wire harness pulled from connector at drain pump. reinserted loose pin, tested unit. working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Frederica, DE 19946
Frederick R.
Job Details: 08/28/2023
CX complaint is handles loose. Inspected and found set screw keeps coming out of handle. Replaced both door studs and set screws for handle. Handle is secure. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Arlington, VA 22207
Lloyd B.
Job Details: 08/28/2023
Cx complained the unit has an error. Inspected the unit and found the float was getting water duew to a crack in the tub behind the left hinge. Unit needs new tub. 2 job count.; ordrng 1 W11409866 (tub)
We serviced a
JENNAIR DBL WALL OVEN
Model JMW3430DP02
Near Alexandria, VA 22308
Christian C.
Job Details: 08/28/2023
Installed console. Tested MW and oven. Both are heating.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Silver Spring, MD 20902
Brian F.
Job Details: 08/28/2023
"Installed new tub, tested, no leaks found, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Severn, MD 21144
Israel R.
Job Details: 08/28/2023
Customer complaint unit is not cooling the refrigerator. Freezer is good. I tested the unit and the freezer is about 15 degrees and refrigerator is reading 50 degreees. I found the fan is not moving due to extra frost. I thawed looks like is defrosting and the heater is turning on. I clear frost notice the gasket not sealing correctly. Adjusted gasket and tested. Unit is back to normal operations. No pop added 8 week.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Camp Hill, PA 17011
Fred G.
Job Details: 08/28/2023
"cx complaint unit just stopped working and door is locked. inspected unit and found lid was locked. I entered diag and found f9e1, f5e3, f2e1, f0e8. lifted unit and found drain pump has 124.5vac to it but pump is not running. tested pump and found it to be showing O.L. unit needs drain pump but might need more. I qouted cx and cx declined. cx paid service call fee $120 in check #664"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Arlington, VA 22205
Lloyd B.
Job Details: 08/28/2023
"Cx complained of a noise. Inspected the unit and found 2 error codes, F7E5 for shifter failure and F2E1 for stuck key. Cx says there is no water entering the tub but in step 1 and 2, water entered. Removed the rotor and there is oil and grease on all parts and inner cabinet. The ring for the slider was corroded and hard to move and the slider could not slide. Unit needs new gearcase and slider. Cx owes 180 on return; ordrng 1 W11393685 (gearcase)"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Odenton, MD 21113
Israel R.
Job Details: 08/28/2023
Installed new fan and repair kit. Unit is quite and is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Williamsburg, VA 23188
Orbie
Job Details: 08/28/2023
cx complaint door handle fell off unit and hit her in the head. checked unit verified complaint of handle fell off. noticed doors are damaged from loose handles. called safety spoke with Kent. advised to advise cx to call safety and give SR# to whom she speaks with to offer solution to.; ordrng 1 13107888SQ (dor-fip ss)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRW07
Near Virginia Beach, VA 23455
Carl A.
Job Details: 08/28/2023
"cx complaint of unit not cooling,found unit to be unplugged when tech arrived,plugged unit in to find a click but no engage of compressor ,unit will need a seal system as compressor is locked up ordeirng parts needed for repairs; ordrng 1 W11546605 ( Evaporator) and 2 W11504449 (COUPLER)s and 2 W11506619 (Refrigerator Coupler)s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504433 ( 6/4 Nr Ms 00 (heat Loop To Drier))s and 2 W11504447 (Refrigerator Coupler)s and 1 W11580057 (COMPRESSOR) and 2 W11504415 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506619 (Refrigerator Coupler)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Virginia Beach, VA 23455
Carl A.
Job Details: 08/28/2023
"cx complaint of unit not making ice checked unit to find temps good,tested ice mkaer in tested mode to find that icemaker cant find home posioiton ordering parts needed for repairs; ordrng 1 WPW10179146 (Water Inlet Valve) and 1 LW11026425 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Virginia Beach, VA 23464
Carl A.
Job Details: 08/28/2023
cx complaint of door not flush with each other found that the left side door had been over filled with foam ordering part needed for repairs; ordrng 1 W11518736 (DOR-FIP)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM2
Near Virginia Beach, VA 23464
Carl A.
Job Details: 08/28/2023
"cx complaint of freezer frosting up on left side checked unit to find that door not fully retracking back into cabinet ,also found air leaking into unit from door seal that are toren ordeirng parts needed for repairs; ordrng 1 WPW10714545 (Freezer Door Gasket) and 2 WPW10235367 ( Glide, Upper)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Fallston, MD 21047
Justin S.
Job Details: 08/28/2023
"cx says the unit cooled for 2 months and has startyed warming up. the compressor and evaporator have previously been replaced. refrigerator temp was 46f and freezer temp is 16f when i arrived. test 4 step 1 pressures equilize to 40psi in 45 seconds. step 4 low side pressure is 15psi to +20psi and high side pressure is 230psi and rising to +250psi. test 5 low side pressure is 5psi and high side pressure is 320psi. pressurized the unit to 140psi with nitrogen and found a leak with bubbles at the refrigerator evaporator. leak at the copper to copper connection so repaired the connection and vaccuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. called tech support to document and spoke with a derrick. unit is good; ordrng 1 W11130208 (LED), used 1 W11130208 (LED) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329LFBM03
Near Chesapeake, VA 23322
Zachery R.
Job Details: 08/28/2023
"cx complaint fc door not sealing, also rc left drawer not sliding out of shelf like its designed. tried adjusting shelf, no luck. replaced gasket, tested. feels as if door slides are not retracting. ordering rail slides, drawer, and shelf to complete repair. advised cx they will be contacted for return visit.; ordrng 2 WPW10120018 (slide rail (frz))s and 1 W11402543 (shelf) and 1 WP67001308 (pan- deli)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Thurmont, MD 21788
Brian R.
Job Details: 08/28/2023
came out and replaced start device and plugged unit in and unit started. checked over and reset everything. advised cx to give unit the next 24 hours to ge back to norm temps. unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Chesapeake, VA 23320
Carl A.
Job Details: 08/28/2023
"cx complaint of unit not starting ,checked unit to find no error codes at this time,found that it was cx was not holding the start button long enough to engage unit teasted and calibrated unit works as designed"
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Chesapeake, VA 23322
Zachery R.
Job Details: 08/28/2023
"cx complaint defective console, verified issue, quoted for repair, cx paid in full, advised cx they will be contacted for return visit.; ordrng 1 w11335274 (console)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Chesapeake, VA 23322
Zachery R.
Job Details: 08/28/2023
"cx complaint unit leaking from bellow, checked unit, come to find defective bellow, quoted cx, cx approved repair, replaced bellow, tested, no signs of any leaks, collected $392.35. advised ticket is open for 30 days. secured old bellow in bin."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21230
Shane M.
Job Details: 08/28/2023
installed control. calibrated the unit. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Baltimore, MD 21230
Shane M.
Job Details: 08/28/2023
"cx complaint the unit keeps beeping and isnt starting cycles. when powering unit on, found DEN, cant found any info on the code. unit not switching settings on console. cant get unit into test mode. stackable. ordering console & control boards. 2nd tech needed.; ordrng 1 W11367297 (control) and 1 W11616491 (CONTROL)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Baltimore, MD 21224
Shane M.
Job Details: 08/28/2023
"cx complaint of a loud skipping noise. cx showed another video clip. sounds like ice built up evap skipping on evap fan. put unit back into test mode, sounded normal but to avoid another call back, ordering rc evap cover. unit custom built into floor & cabients. cx to get contractor to removed unit far enough to removed right door for repairs. 2ct needed. please save part for return; ordrng 1 w11610998 (rc evap cover)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ3
Near Gaithersburg, MD 20878
Julian H.
Job Details: 08/28/2023
CX complaint about unit smelling like burned inspected & found a thermal event on cap report findings to safety. GAVE CX AN ESTIMATE DECIDED TO THINK ABOUT IT IF CALLS BACK MUST CHARGE FOR EVERYTHING
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Wilmington, DE 19808
Taylor F.
Job Details: 08/28/2023
"Cx complaint is unit will randomly power off and not power back on for days at a time. When the unit works, everything works properly. Ordering control, cannot reschedule at this time.; ordrng 1 W10582042 (control)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Fairfax, VA 22032
Robert W.
Job Details: 08/28/2023
"CX Complaint is the unit isnt starting. Inspected unit and found the hinges not pulling door closed to ingage interlock switches and unit wont start have to hold door closed for unit to run. Ordering Hinges, Arm and interlock; ordrng 1 WPW10128850 (Arm) and 2 W11598178 (Hinge)s and 1 W11578578 (Interlock)"
We serviced a
KITCHENAID REFRIGERATOR
Model Krmf706ebs01
Near Vienna, VA 22182
Jason A.
Job Details: 08/28/2023
"Refund for PWR SUPPLY WPW10624574. CX complaint FRIDGE warm RC temps & PO pwer outage message every few minutes. Replaced evap RC, evpa harness fan + thermistors, RC evap pan. Install UV dryer & coupler. Check for leaks & run vac. Filled with R134a 6.00 OZ. Good running & equalise pressures. 156W at 100% & good frost pattern > JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Nokesville, VA 20181
Richard B.
Job Details: 08/28/2023
CX complant. No water or ice. Inspected unit and believe the Inlet valve is havinng issues. Ordering valve. Will use housing on return if needed. RB; ordrng 1 W11546685 (valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Takoma Park, MD 20912
Sherwood
Job Details: 08/28/2023
cx complaint broken or missing poarts. arrived and found top rack was leaning. with further inspection found the two plastic pieces that keep the top rack in has come off which cause the rack to come out of rail. reassembled top rack and rail. dw is now working coirrectly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Smithfield, VA 23430
Justin W.
Job Details: 08/28/2023
cx complaintg filter not staying in. checked unit to find filter door not closed. inserted filter and ran 32 oz of water. filter stayed in. checked to find no service pointers. prior to leaving checked again. filter stayed in for me. advised if it happens again to call us back. unit working as designed. advised cx not to block vent in fc compartment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Chesapeake, VA 23325
Carl A.
Job Details: 08/28/2023
"cx complaint of unit not cooling in either compartment ,checkedu nit to find unit over 60 degrees in cabinet,checked back side of unit to find what appears like oil leaking from dryer and cap tube called techline spoke with Rick unit will need a seal sytem job; ordrng 2 WPW10475495 (Refrigerator Roller)s and 1 W11562258 ( EVAPORATOR) and 2 W11504419 (Refrigerator Coupler)s and 2 W11504449 (COUPLER)s and 1 W11109499 (drier-tube) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504449 (COUPLER)s and 1 W11582579 ( COMPRESSOR) and 2 W11504415 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506619 (Refrigerator Coupler)s and 1 W11506635 (Refrigerator Access Valve Coupler)"
We serviced a
JENN-AIR OVEN
Model JES1750FS1
Near Carrollton, VA 23314
Justin W.
Job Details: 08/28/2023
cx complaint of chirping noise. cx had video of issue. sound in video resonating either from bake element or blower fan ordering both bake and element to complete repair. unit heating slowly ordering sensor and control to be swapped for temperature readings. unit took roughly 15 minutes to heat to 350.; ordrng 1 W11107275 (fan-blwr) and 1 W10833885 (sensor) and 1 W10779716 (bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Burke, VA 22015
Robert W.
Job Details: 08/28/2023
CX Complaint is the FC door not sealing. Inspected unit and foujnd the FC rails are keeping FC door from closing replaced rails and tested unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Virginia Beach, VA 23453
Branden R.
Job Details: 08/28/2023
"cx complaint unit making loud noise , checked unit and found clutch unseated causing it to rub on pully sheild . reseated and checked over all other major comonets everything checked good and unit is running as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Newport News, VA 23601
Justin W.
Job Details: 08/28/2023
replaced sump and heater tested prior to reinstalling. unit working as designed
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Waldorf, MD 20601
Leon
Job Details: 08/28/2023
cx complaint was unit wasnt heating confirmed issue with cx but the unit was heating great went to the dryer vents and felt no air coming from unit while it was on cx is calling a dry vent clearer to clean vents
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS
Near Chesapeake, VA 23322
Zachery R.
Job Details: 08/28/2023
"replaced cooktop, burner, and switch, tested, unit working as designed. left old parts with cx."
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEW5
Near Annandale, VA 22003
Christian C.
Job Details: 08/28/2023
Installed IM and FC door switch. IM filled. No leaks found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/28/2023
"CX complaint low ice production, icemaker not filling ice container.Inspected unit, unable to confirm complaint. Found ice in the container, tested the icemaker, it worked as designed and the arm touched the top of the ice in the container. Removed container, the icemaker harvested and filled ok. I was inable to replicate any issue with the ice production"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Henrico, VA 23238
Thomas B.
Job Details: 08/28/2023
Cx complaint unit is not working properly inspected unit found unit is working properly heats and drys properly cx states unit stops on its own ran unit in timed dry after 9 mins units motor shut off and would not come back on. The timer however continued to count down ordering the control and the motor assy exited out and attempt to start would not start ordering parts; ordrng 1 WPW10298258 (harns-wire) and 1 W11618917 (Electriconic control) and 1 W11549461 (Motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Richmond, VA 23233
Thomas B.
Job Details: 08/28/2023
Cx complaint of clear plastic at bottom of the door it was left over plastic from when the plastic was removed from the stainless steel removed tested and inspected for proper use unit now functions Normally
We serviced a
JENN-AIR RANGE
Model JGRP436WP02
Near Washington, DC 20002
Shawn D.
Job Details: 08/28/2023
job was made before 5 years contols are covered for 5 years. cx complaint the oven does not work. i tested oven bake doesnt work at all broil says were at temp. i then checked connection everywhere found bake wire was not igniter but made no difference. i then wentinto diag no errors and tried running diag but wont let you activate enything so i called techline spoke to brandon told him what i found nd we both think the ui is the issue due to not showing any poarts to activate in diag. we then checked model number in diag its correct techline wants me to change it then change it back but when you go to changge moidel number shows nothing. ui is covered for 5 years so part should be covered. ordering ui and reordering control incase send me back only; ordrng 1 WPW10464535 (control ui) and 1 W10888661 (control incas)
We serviced a
WHIRLPOOL REFRIGERATOR
Model Gb2fhdxws06
Near Odenton, MD 21113
Israel R.
Job Details: 08/28/2023
Service Pointer. Customer complaint unit is leaking from the freezer. I tested the unit and found the unit is leaking due to the defrost is not draining correctly. I replced the drain tube and collected in full collected 230. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Germantown, MD 20876
Ricardo S.
Job Details: 08/28/2023
"Cx compains about a noise, inspecte dunit, blower wheel cks ok, the noise comes from the left bottom side of the unit, also the panel wont respond sometimes,.. the unit runs for a least 4 minutes then started to make the noise .. order parts; ordrng 1 W10837240 (idler pulley) and 1 w11626080 (console) and 1 w11549461 (motor j/k) and 3 WP8564458 (absorber)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chesapeake, VA 23322
Zachery R.
Job Details: 08/28/2023
"replaced evap fan, tested, collected $110. check in bag."
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Catonsville, MD 21228
Dustin F.
Job Details: 08/28/2023
"replaced parts n tested unit. Unit still throws F3E1 code right out the gate for bad/shorted exhaust thermistor.cheked exhaust thermistor and got 11.1k then checked it at control(red white to red white) and got 11.3k (good)then checked outlet thermistor and got 52.3k at the thermistor but have thermistor reading OPEN (red to red) on same connector. COntacted WP TL and spoke to TJ, Techline and i agree the unit needs a new main wiring harnass; ordrng 1 W11157863 (Main Harnass) and 1 W11364931 (motor)"
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Virginia Beach, VA 23454
Branden R.
Job Details: 08/28/2023
"cx complaint loud noise during agitation. drain and spin cycles don't seem to complete draining, spinning checked unit and found no error codes stored to unit . checked gearcase and found oiling spun onto wire shield and oil on rotor . ordering full gearcase repair.; ordrng 1 W11449841 (gearccase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11550891 (Agitator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Silver Spring, MD 20901
Brian F.
Job Details: 08/28/2023
"Cx states outer door dented, inspected and confirmed. Installed door that was shipped to cx, did not use pre id door. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254EBL2
Near North Potomac, MD 20878
Julian H.
Job Details: 08/28/2023
CX complaint about unit not going sometimes to end of the cycle put unit on test mode found errors9-2 diverter stuck 9-1divereter cant find pos 6-4related to leak 6-3 related to leak went to the bottom diverter really loud rotating but staying stuck & slow leaking issue with sump/motor asm since seals can't be replaced from diverter CX PAID FOR SVC CALL ONLY THRU APP IF CALLS BACK MUST COLLECT EVERYTHING ELSE; ordrng 1 W10902372 (pump&motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Washington, DC 20008
Samuel R.
Job Details: 08/28/2023
"cx complaint unit light is out inspoected unit and coudl confirm,found freezer light connection had been loose,connected properly and unit light came on.cx will owe labor once door comes.service call is still good.; snapped 1 QuickPics"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Mount Airy, MD 21771
Brian R.
Job Details: 08/28/2023
cx complaint is no ice and problems with water out door. says and he showed me with ice maker on water comes out door for a sec then stops and unit beeps and lights flash. turned ice maker off and gets water just fine. units O-O-W and he knows. checked over unit. took temp readings of 5 in freezer 39 in fridge. ice mold spun around and stuck unit only has issues with ice maker on. removed nd unit works. will order new ice maker and test unit again. will bring back valve just in case. as soon as part is in office will schedule. cx wanted to pay in full.; ordrng 1 W10908391 (Ice Maker 152.16)