Service History 509 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Chesapeake, VA 23320

Zachery R.

Job Details: 05/30/2023

"cx complaint unit not cooling, checked unit. come to find block of solid ice on cap tube, spoke with AR, was asdvised unit needs new evap. quoted cx, cx unsure for repair atm, advised cx ticket is open for 30 days/"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/30/2023

"cx complaint not starting, found display shorted, not showing full numbers and not responsive to tough, ordering console and ui housing; ordrng 1 W11460908 (console) and 1 W11505225 (ui housing)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Richmond, VA 23234

John P.

Job Details: 05/30/2023

CX complaint unit not working checked unit found bad lid latch ordering latch ; ordrng 1 W11513248 (Latch)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Silver Spring, MD 20906

Brian F.

Job Details: 05/30/2023

"Cx states unit not turning off properly. According to service pointer Rev C issue can be caused by software bug. Found unit not connected to wifi, does not have latest software installed. Connected unit to network, OTA update was pushed to oven automatically, spoke with connected team, software is now fully up to date. Called tech line and safety to document. Ran 350* bake on both ovens, both preheated and turned off normally, checked with probe to assure temps were dropping after oven is off. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Newport News, VA 23606

Justin W.

Job Details: 05/30/2023

cx complaint ice maker not working. checked unit to find open wire in door harness. ordering fc door to complete repair. advised cx door will be shipped to cx and to call us when it arrives.; ordrng 1 LW11037733 (fc door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bladensburg, MD 20710

Samuel R.

Job Details: 05/30/2023

cx complaint unit is leaking.inspected unti and found unit to leak from ice dispenser.unit would not seal correctly.unit will need a new ice dispenser.W11423781; ordrng 1 W11423781 (ice chute)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Glen Allen, VA 23059

Thomas B.

Job Details: 05/30/2023

Cx complaint unit is not working properly inspected unit found thermistor in wrong spot redirected to more adequate spot for optimal proficiency. Also raised temps couple degrees the dampner door is opening and closing properly checked where cx states things were freezing however there isn't any frost or frozen items in said location believe with the thermostat adjustment unit should now function normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Cartersville, VA 23027

Kyle A.

Job Details: 05/30/2023

Cx rescheduled with office.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Harrisonburg, VA 22802

Danny R.

Job Details: 05/30/2023

cx states unit ios noisy i found gear case is grining bad will need gear case pully; ordrng 1 W11449840 (gear case) and 1 W11481722 (shifter) and 1 W10721967 (pully) (2 call count gear case)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Lewes, DE 19958

Frederick R.

Job Details: 05/30/2023

CX complaint is loud buzzing noise. Inspected and found unit not levelled properly. Left side leg was raised all the way up and right leg not at all which was twisting unit and causing vibration and the RC door to swing open so hard and no close without alot of effort. I properly levleled and adjusted top hinged to even gap between doors. CX has rust on FC door which falls under 1yr rust warranty. Ordering FC door. Cannot reschedule. Door being shipped direct to CX. CX knows to inspect door for any damage upon arrival before contacting VIA.. 2 tech on return; ordrng 1 W11566705 (FC door)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Ocean City, MD 21842

Michael E.

Job Details: 05/30/2023

"CX complaint: oven not getting to temp and oven light stays on. Tested and verified complaint. Light button would not turn off light., Both bake and broil heat but only at low temp be;low 200 degrees. Replaced control and tested and light still on. Ordering main harness. Scheduled return visit for 6/7 any time; ordrng 1 W11529071 (main wire harness)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Alexandria, VA 22305

Lloyd B.

Job Details: 05/30/2023

Cx complained that the unit did not heat. Installed new element and thermostat and tested and it now heats and cycles. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Ocean City, MD 21842

Michael E.

Job Details: 05/30/2023

"CX complaint: unit leaking from RC cieling. Tested and verified complaint. I found the dual valve is leaking from the body/ Ordering inlet valve. On return visit call CX upon arrival so he can unlock door for you (house is a beach rental). When finished, call CX to let know job is done and so he can lock door. Scheduled return visit for 6/8 any time; ordrng 1 W11482383 (dual valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVD1

Near Lewisberry, PA 17339

Fred G.

Job Details: 05/30/2023

i was able to access unit and replace the thermal fuse and drain pump as per previous visit. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Brambleton, VA 20148

Daniel J.

Job Details: 05/30/2023

fridge nolonger making ice bin empty test 15 02 not full test 19 turned on icemaker test 45 no water entering test 56 e5 36 for fan fan came on and working test 57 01 passed for harvest ran test 19 a couple more times water entered on test 45 temps good ordering fill tube heater and also icemaker while in test 57 louder when rotating; ordrng 1 W11658802 (icemaker) and 1 W11087201 (fill tube heater)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Delta, PA 17314

Sal R.

Job Details: 05/30/2023

CX complai t is that the unit is leaking from the rear. I found that the heating element had a thermal event and hot section of the element fell and melted in to the plastic tub assmebly. UNit will need 1 new tub assembly (W11513977) and 1 heating element (W10518394). I quoted CX for the cost of the repair. CX informed me that he intends on buying new unit. I collected $120.00 for serivcecharges via check #4469. I had CX turn power to unit off untill repaired or replaced.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Leesburg, VA 20175

Ken M.

Job Details: 05/30/2023

"Customer complaint is that the unit is filling, but not washing. Checked for stored error codes and found F7E1. Ran test cycle and the wash motor did not turn on. Confirmed 120VAc from the control. Wash motor tested open, wiring is good. Unit needs a new wash motor. Ordering sump assembly.; ordrng 1 WPW10591570 (pump&motor)"

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Washington, DC 20016

Christian C.

Job Details: 05/30/2023

Installed IM. IM cycled. Unit is working as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Odenton, MD 21113

Justin S.

Job Details: 05/30/2023

the unit was unplugged when i arrived. when pierced the unit had positive pressure. replaced the compressor and vacuummed down the system. filled to weight and checked for leaks. the unit is now cooling good. the unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW6

Near Vienna, VA 22180

Jason A.

Job Details: 05/30/2023

CX complaint WASHER LID came off hinges. Verified complaint. Set hinge arm & 2 screws aside so they dont fall into tub. Lid still locks & able to function test. Part in stock. PLS ADD TO CANCEL LIST > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Fairfax, VA 22031

Jason A.

Job Details: 05/30/2023

CX complaint WASHER wont spin. Unlevel. Replaced capacitor. Level unit & calibrate. Ran test wash. > JJ; ordrng 1 W11217817 (suspension (set of 4))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Bryans Road, MD 20616

Shane B.

Job Details: 05/30/2023

installed all ordered parts. vacuumed unit down and it held pressure. charged unit with 4.27 oz of 134a. frost pattern developed. unit is workign as designed. advised cx to give it 24hr to reach set temp.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 05/30/2023

".replaced compressor, vacuumed sys, verified pressure held, filled sys with r600a, verified steady pressures and good frost pattern. unit cooling."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Kearneysville, WV 25430

Ezra M.

Job Details: 05/30/2023

installed control and calibrated unit. working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Virginia Beach, VA 23455

Carl A.

Job Details: 05/30/2023

"cx complaint of unit not making ice,checked unit to find little bit of ice build up on fill tube,tested icemaker cycle well temps were un sure as unit was in a defrsot mode pior to tech arrival pulled amp draw tested good spoke with LR ,tested unit works as designed"

We serviced a

WHIRLPOOL DRYER

Model NED4655DW1

Near Midlothian, VA 23113

John P.

Job Details: 05/30/2023

"CX complaint unit not working checked unit found black wire at terminal block separated, repaired wire, tested working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Cartersville, VA 23027

Kyle A.

Job Details: 05/30/2023

Cx complaint of unit not making ice. Did confirm and found unit not recognizing freezer door opening or being shut. Found wore came loose of harness connector. Reseated wire and unit is now as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX11

Near Charlottesville, VA 22911

Eric F.

Job Details: 05/30/2023

"Installed control, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ocean City, MD 21842

Michael E.

Job Details: 05/30/2023

CX complaint: both doors rusting. Inspected and verified complaint. I documented the door rust in pics. Ordering RC and FC doors. Cannot rescheddukle due to direct to CX shipping.; ordrng 1 LW11037738 (dor-fip) and 1 W11566705 (dor fip) and 1 W11223753 (nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Germantown, MD 20874

Ricardo S.

Job Details: 05/30/2023

"Replaced parts reset power, ran defrost cycle, heater circuit works fine"

We serviced a

WHIRLPOOL HOOD

Model UXT4130ADS

Near Fairfax, VA 22030

Jason A.

Job Details: 05/30/2023

CX complaint RANGE hood light works but vent motor does not. Checked unit has 120VAC in. See ADA install instructions. https://s3.amazonaws.com/sm-backend-production-attachments/installation-instructions-w11108368-revc.pdf Parts OOS > JJ; ordrng 1 W10394521 (fan sw) and 1 W11105126 (fan & motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/30/2023

"replaced handle, tested, unit working as designed. left old handle with cx."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Bear, DE 19701

Taylor F.

Job Details: 05/30/2023

"Cx complaint is unit not rinding clothes properly. Tested inspected and verifed complaint. Cx had pictures of white residue on clothing after a cycle had been completed. Found cx using the correct amount of detergant but using detergant that had softener in it, and only having the unit set to 1 rinse without softener. Checked all functions of the washer and unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW0

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/30/2023

"CX complaint cycle stops before spin.Ran test mode, found F7E1 error. Tested basket, it was free. Ran a test cycle, agitation ok but no spin. Also heard a light buzzing noise coming from the lid lock. Ordering shifter W11212745 (Rop1y). Pre id lid lock to be installed on return.; ordrng 1 W11212745 (shifter (Rop1y))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Germantown, MD 20874

Julian H.

Job Details: 05/30/2023

"GOT HERE installed compressor & drier noticed that door switch was never ordered replaced from VS pulled unit into a 30' vacuum & held for several minutes with no leaks charge unit with 48gr of R600a compressor runs & frost patter start to develop on evaporator MUST WAIT 24 HRS TO SEE UNIT COOL DOWN; ordrng 1 W11396033 (SWITCH FOR RESTOCK JH VS) and 1 W11506635 (COUPLER FOR RESTOCK JH VS), used 1 W11396033 (SWITCH FOR RESTOCK JH VS), and 1 W11506635 (COUPLER FOR RESTOCK JH VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Hagerstown, MD 21742

Ricky E.

Job Details: 05/30/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Brentwood, MD 20722

Samuel R.

Job Details: 05/30/2023

cx complaint unit is not working.inspected unit and found unit barely draining.unit is stacked so will need a 2nd tech to unstack dryer.will bring pre id drain pump incase needed.called office to schedule; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Union Bridge, MD 21791

Bernard M.

Job Details: 05/30/2023

"Cx complaint unit would click and not wash clothes. Entered diag and found no error codes. Ran test and found unit didn't shift into agitation, but went into spin. Replaced actuator using pre-id parts, ran test and unit completed test without further issues. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Mount Airy, MD 21771

Bernard M.

Job Details: 05/30/2023

"Cx complaint the light is out in RC and fan makes noise in FC. Inspected and found 1 of the lights on harness is out all other lights fully illuminate. Ran test 3 and founf the evap fan makes low pitch humming noise. Fan blade is hitting anything. Ordering harness and fan motor, once approved contact cx to reschedule; ordrng 1 W11224591 (fan motor)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Union Bridge, MD 21791

Bernard M.

Job Details: 05/30/2023

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB1

Near Middletown, DE 19709

Taylor F.

Job Details: 05/30/2023

"Cx complaint is unit giving an f8e4 error code. Tested inspected and verified complaint. Found the bottom 3inches of the door gasket on the right side not installed properly. Corrected door gasket and tested unit, unit is now working as designed. Job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS06

Near Virginia Beach, VA 23451

Lucas R.

Job Details: 05/30/2023

"cx complaint unit not cooling, checked unit found both compartments at 70 degrees, compressor and all fans running, after 10 min, of run time still not frost at all on evap, and discharge line cool to touch, unit needs sealed system repair, parts CBE, quoted $1200. labor 2 techs needed for repair built in fridge, called techline with findingw, steve,; ordrng 1 W10841139 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10427992 (evaporator) and 1 W10591457 (condenser)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW1

Near Washington, DC 20003

Christian C.

Job Details: 05/30/2023

Cx complaint unit does not advance in cycle. Inspected unit found F01 no water detected during cycle. Ran through diag cycle no issues. Power cycled unit. Ran through quick cycle no issues. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Palmyra, PA 17078

Cody H.

Job Details: 05/30/2023

"f4e3 f7e1 CX complains unit is not running cycle. Unit shows errors f4e3-wash motor not running, and f7e1-not heating. Found unit sump to have failed and shorted out unit control. Unit will need sump and control for repair, quoted cx for repair to which cx could not make a decision at this time. Cx wishes to pay service fee only at this time and discuss options with family memebers. CX paid service fee with cash. No further work needed unless cx states they want repair done. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL WASHER

Model MVWB865GC0

Near Severn, MD 21144

Alexander D.

Job Details: 05/30/2023

"cx within 30days of previous visit and within 1 year of replacing lid. cx complaint after replacing lid last visit, unit worked for one cycle then the next cycle it failed to unlock lid. inspected unit and verified complaint. plugged unit in and it kept trying to unlock lid continuously and flashing f5 briefly on display. cx mentioned they had to push down on lid to get it to lock for cycle to start. was able to get lid unlocked by pushing down on lid and pressing power button. found front corners of lid were touching but middle is crowning at the strike so it couldnt unlock lid. tested lid several more times after getting it unlocked and its working everytime at this time but cx still wants lid replaced again. ordering lid, call cx to schedule return visit once we have eta on part; ordrng 1 W11256781 (lid(REORDER))"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Severn, MD 21144

Alexander D.

Job Details: 05/30/2023

replaced belt rollers and pulley. cx mentioned a loud buzzing noise every 10min when timer is at a certain part of cycle and pointed to wrinkle shield on the knob. found cx is talking about end of cycle signal and advised that its normal because wrinkle shield will turn the unit back on to fluff the clothes back out to prevent wrinkles and will buzz again each time it turns off again. cx understands. tested unit. unit is now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hanover, MD 21076

Alexander D.

Job Details: 05/30/2023

cx complaint front panel dented. unit came with newly built house. cx mentioned tomorrow is 1 year since they closed on the house. advised cx cosmetic issues are only covered in first 30days. cx said they told the builder but they never ordered a new panel. advised cx they can call the builder and have them call into office to pay for repair or have them call whirlpool to try and get concessions to cover repair. cx understands. gave cx quote to give builder totaling 433.75; ordrng 1 W11461694 (front panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Gettysburg, PA 17325

Bernard M.

Job Details: 05/30/2023

"Cx complaint ice builds up inside bin and unable to dispense. Removed bin and found the ice in bin has been frozen together. Found the icemaker is leaking into bin. Ordering icemaker, once approved contact cx to reschedule; ordrng 1 WPW10300024 (icemaker)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near College Park, MD 20740

Samuel R.

Job Details: 05/30/2023

replaced parts tested unit building frost pattern unit is now good

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20003

Christian C.

Job Details: 05/30/2023

Cx complaint unit locks and doesnt fill with water. Inspected unit found F11 F43 F89(not in manual). Ran through diag cycle no issues. Ran through normal cycle and unit locks and timer goes down but does not fill. Ordering control; ordrng 1 W11334214 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Nokesville, VA 20181

Richard B.

Job Details: 05/30/2023

"CX complant. No ice dispensed after last diagnosis , Installed ALL parts and tested unit. Working as designed. Job completed, RB M"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Charlotte Hall, MD 20622

Leon

Job Details: 05/30/2023

cx complaint is unit didnt spin confirmed issue seen the error code was f7e1 replaced the shifter when back into the diag mode unit still didnt spin checked harness no cut everything looked great then i ohmes the shifter from the control it was reading OL tested unit again nothing worked ordering new control for unit; ordrng 1 W11556728 (control) and 1 W11591637 (harness)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20003

Christian C.

Job Details: 05/30/2023

"Cx complaint unit is not working. Inspected unit found F11(not in manuel). Ran through diag cycle. No issues. Tried to run regular cycle and time goes down but unit does not do anything. Cx says unit is in warranty but is not at building to provide proof of purchase. If cx calls back order W11616491-console, and W11367297-control. 2 Tech.; saved tckt"

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Great Falls, VA 22066

Simon

Job Details: 05/30/2023

CX complaints dryer squeaking noise .UNIT checks .orderded parts .SZ; ordrng 1 W10547287 (pully assembley) and 1 W10446781 (pully spring) and 1 3387610 (belt drive) and 2 WPW10314173 (drum rollers)s and 1 280114 (drum seal kit)

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IM02

Near Great Falls, VA 22066

Simon

Job Details: 05/30/2023

CX complaints console not responding .console replaced .UNIT checked .no error code .unit works as designed CX PAID IN ADVACE service call and labor. SZ

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Germantown, MD 20876

Ricardo S.

Job Details: 05/30/2023

issing control board part w11410062 reschedule; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXNS00

Near Upper Marlboro, MD 20772

David J.

Job Details: 05/30/2023

"CX complaint unit is making lots of ice inside freezer due to torn freezer door gasket. Arrived today and inspected unit and verified complaint found freezer door gasket to be ripped causing an improper seal unit is going to need a new freezer door to properly fix, we have attempted to glue door gasket previously and is not working. Ordering door for return visit and will return one part arrived at customers house.; ordrng 1 L2305505SS (Stainless freezer door)"

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS4

Near Alexandria, VA 22301

Lloyd B.

Job Details: 05/30/2023

"Cx complained the units door did not shut. Inspected the unit and found that the bottom door switch holder, was in the closed position. Fixed that issue and tested and it does not start nor does the light go off, due to a bad door switch. Unit needs new door switches; ordrng 1 W10211972 (switch 50.20) and 1 W10269458 (switch 30.88) and 1 W10211974 (switch 45.23)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/30/2023

"replaced both parts, unit still leaked, lowered rear feet and raised front feet, tested, no signs of any leaks. unit working as designed. advised cx to monitor unit first couple of cycles."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Virginia Beach, VA 23462

Carl A.

Job Details: 05/30/2023

"REPLACED ALL PARTS TESTED UNIT WORKS AS designed; ordrng 1 WP279368 (adhesive CA/VS), used 1 WP279368 (AHHESIVE CA/VS) from stock"

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near College Park, MD 20740

Samuel R.

Job Details: 05/30/2023

cx complaint unit is not cooking food in oven.inspected unit and found bake ignitor to not come on.checked ignitor and got 120.checked ignitor itself and got OL.will need ignitor.will bring board incase its needed after testing with new ignitor W11176454; ordrng 1 W11176454 (ignitor)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 05/30/2023

Inspected the unit. Found that the cx is saying that the Dryer isn't powering on. Checked the voltage at the Terminal Block. L1 to N =123.6 volts. L2 to N = 123.4 volts. L1 to L2 = 247.1 volts. I then checked the Thermo Fuse. Thermo Fuse is reading Open. Installed new Thermo Fuse. Tested the unit. Unit is working. Unit is Heating. Unit is working as Designed. ( Any questions please check Sd Pictures. ) ( Cx will also need to have there vents cleaned. Gave the cx a certified Vent company to try out.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Austin D.

Job Details: 05/30/2023

could not located the unit on site or get ahold of the manager to ask for help. tried bobby twice and received no answer. mailbox is full at the time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Inwood, WV 25428

Ezra M.

Job Details: 05/30/2023

"bzzing noise caused by air deflector in freezer not fully clipped in place, vibrating against evap cover. reinstalled properly, noise gone."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Columbia, MD 21044

Robert L.

Job Details: 05/30/2023

"installed main control and ui in kit ending in 3213, set 126 to 02 for 8 hour defrost, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near ,

Marc M.

Job Details: 05/30/2023

installed compressor and drier and pulled unit into a 30inch vacuum and held. unit held with no leaks. charged with 47g of r600a and tested. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 05/30/2023

complaint water at bottom of tub when cycle is over before testing found no water inside of tub replaced both sections of hose build up again near dispoal after replacing drain diag cycle completed and no standing water in tub

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Fairfax, VA 22032

Jason A.

Job Details: 05/30/2023

CX complaint MW+O no display. Found 3pin bulkhead yellow pin was not clicked in. Pushed in pin & checked org & brn wires are secure. Test display / fans / door switches & lights. Test MW & oven heats > JJ

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Chesapeake, VA 23323

Zachery R.

Job Details: 05/30/2023

"cx complaint unit not dispensing fabric softener. checked unit, unit is properly installed. valves are reading 122vac. calibrated and tested, could not duplicate issue, but did hear belt slipping on pulley. checked belt and gearcase, no oil leaking and no play in shaft, signs of belt slipping on pulley, ordering acu, belt, and pulley to complete repair.; ordrng 1 W11543994 (acu) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/30/2023

"Inspected unit, confirmed orange bushings on heater. Ran diag, no errors.Replaced heater per sp W11540964. Part and labor covered by sp. Ran a test cycle, the heater worked ok and didn't leak"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23452

Carl A.

Job Details: 05/30/2023

repalced all parts tested and calibrated unit works as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA 23435

Austin D.

Job Details: 05/30/2023

the unit located in the apartment does not match the serial and also the surface light is working. not sure if we need to close this ticket out or if the manager on site can locate it. called bobby the property manager twice and recevied no answer. his mailbox is full aswell.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Harrisburg, PA 17104

Justin L.

Job Details: 05/30/2023

Cx complaint unit not cooling after previous repair. Was able to access unit and found unplugged. Plugged unit in and found it would only form frost on first rung of evap. Found failed Sealed system repair. Will need 3 call count to repair. Reccomend compressor and drier first and pull unit into vaccum then charge with nitrogen in order to rule out cabinet leak and evap in case ok leak from it. Once parts are in office will need to set return; ordrng 1 W11546692 (evaporator) and 1 W11109499 (drier) and 1 W11370574 (compressor) and 3 w11506635 (process stuib)s

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Harrisburg, PA 17109

Justin L.

Job Details: 05/30/2023

Cx complaint unit wasnt drying. Was able to access unit and found cx had cleaned out vents after making service call. Ran unit and found it to heat and cycle and have good air flow. Found unit wobbled while spinning and leveled legs to help. Unit checks good at time of visit no further work needed

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Virginia Beach, VA 23456

Carl A.

Job Details: 05/30/2023

replaced all parts tested and calibrated unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Baltimore, MD 21218

Shane M.

Job Details: 05/30/2023

cx complaint the unit isnt filling w water. found no water on c1 c2. stackable. cant determind voltage. gave quote for cold/hot valve & control 2nd tech needed. $837.30. cx paid svc by card.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Clarksville, MD 21029

Robert L.

Job Details: 05/30/2023

"cx complaint when opens doors heres noise from unit, confirmed issue noise coming from damper area, ordering damper; ordrng 1 WPW10479155 (damper)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Manakin-Sabot, VA 23103

Kyle A.

Job Details: 05/30/2023

Cx complaint of unit leaking from rc compartment. Did confirm drain is pinched shut by foam. Called techline and they said unit is unrepairable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV00

Near West Springfield, VA 22152

Demonte S.

Job Details: 05/30/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator is making a loud vibration noise. Checked the Freezer. Found that the Fan Motor is hitting Ice. Removed all Ice from the unit. Installed new Fan Motor & Thermistor. Noticed that the Freezer Left Door isn't closing. Unit will also need the Door Slides ; ordrng 1 WPW10397636 (Whirlpool Refrigerator Freezer Drawer Slide Rail, Left) and 1 WPW10397635 (Whirlpool Refrigerator Freezer Drawer Slide Rail, Right)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near North Potomac, MD 20878

Julian H.

Job Details: 05/30/2023

CX complaint about unit making loud grinding sounds when on spin & agitation confirmed no errors within unit test on factory cycle & found grinding noises from gearcase test suspension not bouncing back right away need parts; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Burtonsville, MD 20866

Robert L.

Job Details: 05/30/2023

"cx complaint nto cooling properly found evap frozen over, found heater not activating, harness shorted, ordering updated harness,, will use thermistor on return.; ordrng 1 W11650660 (updated heater harness)"

We serviced a

KITCHENAID FREEZER

Model KBSD612ESS01

Near York, PA 17402

Drew B.

Job Details: 05/30/2023

replaced door dwitch tested and appears to be propelry functinoal after repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Silver Spring, MD 20906

Brian F.

Job Details: 05/30/2023

"Cx states water leaking into FC, inspected and confirmed. Found drain tube blocked, cleared ice from FC and from drain tube, tube still blocked with foam, unable to unblock drain tube with steam or fish tape. Called tech line, unit is under review for potential exchange."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Rosedale, MD 21237

Neil H.

Job Details: 05/30/2023

8-49-2CX COMPLAINT UNIT LEAKING FOUND STAINS ON INSULATION AT THE BOTTOM REMOVED PANEL NO LEAKING IN DOOR SEEN RESIDUE AT THE BOTOM LIP OF D/W POWDER AND NO LOOP ON UNIT UNDER SINK CX WILL LOOP DRAIN HOSE AND IF ANY PROBLEMS WILL CALL BACK BUT OTHER THAN THAT UNIT CHECKED GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rockville, MD 20850

Julian H.

Job Details: 05/30/2023

parts not with me again need parts called CX to cancel; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 05/30/2023

"Cx complains that the unit not filling with too much water, inspected unit, i ran test mode, fonud an error code f8e1 lon fill/no fill, the cold valve makes a humming noise, slow fill, the filter is full of dirt, i clean the filter, reset power, now the unit works fine .."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Montpelier, VA 23192

Thomas B.

Job Details: 05/30/2023

Removed and replaced the lower harness assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Carl A.

Job Details: 05/30/2023

"cx complaint of unit not making ice checked,found the icemaker to find it stopped in the middile of a harvest for no reason advise replaceing icemaker; ordrng 1 W11546935 (Refrigerator Ice Maker)"

We serviced a

IKEA OVEN

Model IBS550PWS00

Near Silver Spring, MD 20906

Brian F.

Job Details: 05/30/2023

"Cx states oven door stuck, tested and confirmed. Found oven not turning on, control fuse and high limit thermostat blown, unit needs IKEA thermofuse service kit W10625528. Quoted cx for repair, declined further service at this time."

We serviced a

KITCHENAID DISHWASHER

Model KUDS40FVSS4

Near Baltimore, MD 21218

Shane M.

Job Details: 05/30/2023

"cx complaint the unit is leaking from right side of unit, took panel off, watch unit, couldnt duplicate issue. gave quote for lower sprayarm w door seal. $444.48 cx paid svc by card."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X18DW01

Near Remington, VA 22734

Robert W.

Job Details: 05/30/2023

"CX Complaint is the unti isnt cooling, Inspected unti and found the unit is cooling some pulled unit and amp tested compressor and its pulling a little low and is very hot, Pulled Evap cover and found ball of ice on captube and mastic is falling apart Ordering Compressor, dryer, coupler and evap; ordrng 1 W11174634 (Compressor) and 1 WPW10143759 (Drier) and 1 W11507067 (Evap) and 1 W10913906 (Coupler)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Aldie, VA 20105

Daniel J.

Job Details: 05/30/2023

dishwasher f8 e4 error happened at night when not in use checked faults f8 e4 f9 e2 fa e2 error water in tub and also in tray replaced float switch ordering valve and also drain pump; ordrng 1 W11434044 (valve) and 1 W11497943 (drain pump)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Williamsburg, VA 23185

Orbie

Job Details: 05/30/2023

cx complaint unit lights not illuminating bright. checked unit verified cx complaint. P+L covered under S Code (S84638).; schdld next appmnt for 6/1 THU !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Manchester, PA 17345

Drew B.

Job Details: 05/30/2023

replaced fc light and now full light prodctuction cx was PIF previously .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Laurel, MD 20708

Robert L.

Job Details: 05/30/2023

"cx complaint not cooling both compartments, confirmed issue, temps 70 +both compartments, fans and compressor runing, no frost pattern (see pic), sealed system leak, ordering compressor, evap drier and fittings........3 count sealed system; ordrng 1 W11582579 (compressor) and 1 W11504415 (fitting 28A) and 1 W11504431 (fitting 28B) and 1 W11506619 (fitting 28C) and 1 W11506635 (fitting 28D) and 1 W11562258 (evap) and 1 W11504419 (fitting 5A) and 1 W11504449 (fitting 5B) and 1 W11109499 (drier-tube) and 1 W11504445 (fitting 24A) and 1 W11504449 (fitting 24B) and 1 locring (locring) and 1 r600 (r600)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Ruckersville, VA 22968

Eric F.

Job Details: 05/30/2023

"Confirmed cx complaint no power to unit. Cx states that unit was heating and the power went out once, they reset breaker, unit worked for a couple of weeks then went out again when using microwave, would not turn back on. Confirmed 120 to unit, unit has partial parts coverage on UI, CPU, and what looks to be microwave cpu. Ordering parts, ordering noise filter and fuse, will charge in the event that they are needed. Cx owes for any non covered parts + labor on return visit.; ordrng 1 W11093254 (panl-cntrl) and 1 W11179310 (control) and 1 W11325786 (microwave cpu) and 1 W11398764 (noise filter) and 1 W11188752 (fuse)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Annapolis, MD 21409

Israel R.

Job Details: 05/30/2023

Customer complaint unit is not starting. Tested uinit adn the unit is not starting. GEtting 240. I remvoed the back cover and tested fuses. Found Thermal fuse is OL. Repalce and collected in full. Unit is back to normal operations.

We serviced a

KITCHENAID OVEN

Model KODE507ESS02

Near Bowie, MD 20720

Israel R.

Job Details: 05/30/2023

"cx complained bith oven werent working. tested power and got 240 volts. thermal fuse and thermistor also working properly. changed control board. called techline, at first we were getting 240 volts but once bake cycle started loss L2 to neutral 20 volts. cx needs electrcain"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120EWH1

Near Alexandria, VA 22307

Lloyd B.

Job Details: 05/30/2023

"Cx complained the unit did not start. Installed new door and switches and tested and it now starts but, some of the buttons now do not work. Unit needs new control panel; ordrng 1 w10727605 (control panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Middletown, DE 19709

Taylor F.

Job Details: 05/30/2023

Cx complaint is unit not dispensing ice. Tested inspected and verified complaint. Found the yoke to be stripped on the shaft of the auger motor. Tried to remove yoke and could not. Divider and washer needed to be replaced to complete repair. Unit is now working as designed. Job is complete.

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