We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Cockeysville, MD 21030
Brian R.
Job Details:
05/23/2023
cx complaint is unit bounces around and doesnt matter what size load is in there as well as things dont get clean and unit wont fill enough to get everything wet and things still smell dirty. she said she watched a load and things just swish around and dont mix up and unit wont wash right. tested and checked unit. went over load size and running issues with unit. will order parts needed and office will schedule.; ordrng 1 W11627413 (Control) and 1 W11513255 (Water Valve Assembly) and 1 W11396716 (Suspension Rod Kit)
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDE01
Near McLean, VA 22102
Brian F.
Job Details:
05/23/2023
"Cx states doors not level, inspected and confirmed. Adjusted doors, cx verified doors now level."
We serviced a
WHIRLPOOL COOKTOP
Model WFE510S0AS0
Near Silver Spring, MD 20901
Alexander D.
Job Details:
05/23/2023
"cx complaint both front burners cooking too hot, stays on high even when turning knob to low. inspected unit and verified complaint. can hear RF switch sparking while in use. advised cx LF burner is cycling good at this time and theres no good way to test temp sensor in elements and cant see a clear issue with LF switch but i would recommend replacing the switch first. quoted cx 415.11 for replacing both front burner switches, paid in full with c/c. replaced both front switches from v/s. RF burner is clearly working better now. advised cx to monitor LF burner and call back if issues persist.; ordrng 1 WP3149400 (switch RF(AD v/s)) and 1 WPW10434452 (switch LF(AD v/s)), used 1 WPW10434452 (switch(AD v/s)), and 1 WP3149400 (SWITCH(AD v/s)) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fredericksburg, VA 22407
Robert W.
Job Details:
05/23/2023
Replace idler and rollers uniyt tested an d is working properly.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Deltaville, VA 23043
Lucas R.
Job Details:
05/23/2023
"cx complaint unit not completing cycle, checked unit found f8e1 long fill code, valve clogged with debris, replaced valve. advised cx to contact plumber/ well servicer to address water supply, and not to use until corrected, or will have to charge, cx agreed, calibrated and tested, unit working as designed.; ordrng 1 W11210459 (valve LR/VS), used 1 W11210459 (VALVE LR/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23454
Carl A.
Job Details:
05/23/2023
cx complaint of door making noise checked unit to find nosie coming from door gasket as if the door was over fill in the build of it causeing wear on door gasket ordering door for repairs; ordrng 1 LW10913407 (dor-fip) and 1 W11223753 (Nameplate)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Woodbridge, VA 22193
Richard B.
Job Details:
05/23/2023
"CX complant. Washer dosent wash. Inspected unit and found long fill error code in diagnostics, After clearing , found supply lines both almost shut off . Turned water on fully and tested unit by running a normal wash cycle. Unit is working as designed. Getting plenty of water , Valves both cycling. . Job completed, RB"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GP0
Near Frederick, MD 21704
Ricardo S.
Job Details:
05/23/2023
"Cx complains that the display on contol panel not working, inspected unit, display is dead, replaced console, reset power, now the panel works fine .. unit tested ok"
We serviced a
MAYTAG FREEZER
Model MFI2569YEB0
Near Baltimore, MD 21213
Shane M.
Job Details:
05/23/2023
service pointer on freezing on bottom of fz. ordering drain tube. also found not correct parts ordered. ordering rails. left all parts w cx.; ordrng 1 W10619951 (draintube) and 1 WPW10330995 and 1 WPW10330994 and 1 WPW10120018
We serviced a
WHIRLPOOL FREEZER
Model KSRK25FVMK01
Near Rockville, MD 20852
Roberto I.
Job Details:
05/23/2023
"CX complaint water leak from freezer.Inspected freezer, found clogged defrost drain and water overflowing, formong ice and leaking from the door. Removed all the ice and unclogged the drain. Unit good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Alexandria, VA 22311
Leon
Job Details:
05/23/2023
cx complaint was unit IM was leaking confirmed issue seen that the fill tube wasnt all the way in the IM and some was going into the ice and some was leaking under it moved the im back and rised the tube to fit perfectly in the water catcher
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Virginia Beach, VA 23454
Carl A.
Job Details:
05/23/2023
"cx complaint of unit shutting down,called techline spoke with Steve was advise to have outlet checked and break as possible a lose connection was advise no parts at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Richmond, VA 23226
Chris B.
Job Details:
05/23/2023
cx comp unit will not cool insp unit conf cx comp found compressor running but no frost on evap at all unit will need evap and compressor r600 due to sealed system leak; ordrng 1 W11370574 (compressor) and 1 W11504419 (coupler) and 1 W11504420 (coupler) and 1 W11368877 (evap) and 2 W11504449 (coupler)s and 1 W11225184 (tube)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Virginia Beach, VA 23454
Carl A.
Job Details:
05/23/2023
"cx complaint of unit not working,ran unit in tested mode to find the following error codes F4E3,F5E2,F7E1,found motor to be completely dead ordering sump and motro needed for repairs; ordrng 1 W11025157 (Dishwasher Pump & Motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lebanon, PA 17042
Cody H.
Job Details:
05/23/2023
"CX complains unit is not spinning, cx states it wobbles but doesnt seem to spin. CX also states they found screws in wash basket after use. Unit was unplugged on arrival. Ran unit through diagnostic test, unit went through test and showed f7e7-motor cannot reach desired speed error. checked unit suspension, which seems fine. Ensured all screws were in proper place and not loose. Ran unit through quick cycle with load unit bottomed out on floor due to being over loaded. Was able to pause unit and remove some clothing and unit was able to balance itself. CX is putting items that absorb alot of water with items that absorb little water and its causing unit to be unbalanced as well. Unit is working as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Manassas, VA 20112
Tanner B.
Job Details:
05/23/2023
"Installed new heater , tested unit. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Richmond, VA 23238
Thomas B.
Job Details:
05/23/2023
Cx complaint unit is not working properly inspected unit found led module out removed and replaced tested for proper use unit now functions Normally
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Boyds, MD 20841
Ricardo S.
Job Details:
05/23/2023
"Cx complains that the unit turn off in middle of the cycle and beeps, i ran tst mode fond 2 error codes, f9e1 and f8e4 flow switch overfill, ran normal cycle water level cks ok, unit draining fine.. float switch tray cks ok, order parts; ordrng 1 w11535094 (water inlet)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Richmond, VA 23226
Chris B.
Job Details:
05/23/2023
replaced valve and fill tube tested unit insp for leaks unit working but still leaking unit will need water inlet line replaced advised cx will need to call plumber cx refused to sighn ticket
We serviced a
JENNAIR OVEN
Model S125
Near Rockville, MD 20852
Roberto I.
Job Details:
05/23/2023
"Replaced LF switch, unit tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Powhatan, VA 23139
Joseph D.
Job Details:
05/23/2023
customer complaint unit not draining confirmed complaint found break in lower harness warrant suspension failing control board and lid latch not reporting latch as locked; ordrng 1 W11396716 (Suspension) and 1 W11643701 (Lower harness) and 1 W11513246 (Cntrl) and 1 W11513248 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN602EPA01
Near Great Falls, VA 22066
Christian C.
Job Details:
05/23/2023
Installed leds. All lights are now working. Unit is working as designed.
We serviced a
GLADIATOR COMPACTOR
Model GACP15XXMG4 IT
Near Powhatan, VA 23139
Joseph D.
Job Details:
05/23/2023
customer can place unit squealing confirmed complaint applied lithium grease to all drive and gear sliders and unit now quiet working as designs
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
05/23/2023
"cx complaint unit not spinning, checked unit, coem to find defective cap, replaced cap, tested, unit working as designed."
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Moseley, VA 23120
Joseph D.
Job Details:
05/23/2023
Replaced conversion kit and unit now igniting properly. No issues found after valve adjustmentb
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS06
Near Virginia Beach, VA 23451
Carl A.
Job Details:
05/23/2023
replaced control board tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS05
Near Baltimore, MD 21211
Justin S.
Job Details:
05/23/2023
"the unit was pulled out and unplugged when i arrived. the water connection has a wet spot under it. informed the cx. when pierced the unit had positive pressure. replaced the compressor and vacuummed down the system. filled to weight and checked for leaks. tested and the unit is cooling good. the unit is now good; ordrng 1 W10143759 (drier (service) (js vs)) and 2 w11504436 (coupler (js vs))s, used 1 w10143759 (filter (js vs)), and 2 W11504436 (COUPLER (js vs)) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Manassas, VA 20112
Tanner B.
Job Details:
05/23/2023
"CX concern the unit starting on its own. f2 error in diag, it will start and keep adding 1min. f2 is a keyboard error. contatcted wpl saftey unit needs console to correct issue; ordrng 1 W11197501 (console cbe)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Baltimore, MD 21218
Justin S.
Job Details:
05/23/2023
cx says the un it is still burning their food. replaced the control and prteheated to 350f. waited for another 10 minutes and the temp is still at 350f. the unit is now good
We serviced a
KITCHENAID FREEZER
Model KRSC703HPS00
Near New Market, MD 21774
Bernard M.
Job Details:
05/23/2023
"Cx complaint ubnit leaks water in RC. Inspected and found the drain below RC evap is clogged. Steamed drain and pushed water through, poured water through drain and it wouldn't go down. Found the grommet inside drain is pinched. Contacted TL and reported findings and theyre deeming non-repairable due unable to access. No parts to replace, gave cx care number to cx. Cx paid $170 for service and labor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ070
Near Richmond, VA 23238
Thomas B.
Job Details:
05/23/2023
Cx complaint unit is not working properly inspected unit removed and replaced the water valve assy tested for proper use unit now functions Normally
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245lx
Near Washington, DC 20015
Sherwood
Job Details:
05/23/2023
cx f7e2. arrived found same error code installed new sump. check for error codes none were found. also stay awhile to check for leaks. no leaks were found unit is now working as designed. this repair is complete.
We serviced a
KITCHENAID FREEZER
Model KRSC700HPS04
Near Reisterstown, MD 21136
Brian R.
Job Details:
05/23/2023
cx complaint is when sh wakes up in the morning and theres a small puddle on the floor. nothing in drip dan or running down door. temps in range and all lights and fans check. took kick plate off and got a few cups of water and ran ice maker to cycle wate to check fior a drip or leak. found water feed line not pushed in all the way in fitting and white line was out. pushed in and felt click. got multpile cups of water and no drips seen this time. unit now checks. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Bethesda, MD 20816
Sherwood
Job Details:
05/23/2023
cx compliant lights failing. arrived found all lights in fc out and only 2 on in rc. quoted cx installed led kit. all light rc & fc are now operating correctly. this repair is complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Midlothian, VA 23112
Joseph D.
Job Details:
05/23/2023
"Cx complaint unit with burning smell, remove key from under wash plate. Unit now working properly ."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Montclair, VA 22025
Tanner B.
Job Details:
05/23/2023
1-W10528947 hub 1-W10902814 washplate IF cx calls back . hub stripped and washplate seized to shaft . cx paid svc call ..
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Upper Marlboro, MD 20774
Shawn D.
Job Details:
05/23/2023
cx complaint unit is not turning on anymore. inspected unit and confoimred it wil not turn on. removed kickplate and checked incoming power and i only have 74v. cx brought me to breaker and she said unit is on this big breaker. i inormed her to get electrician out to put unit on its own circuit and agreed. i went over use and care on dishwasher on rinse aid use and cx understands. cx called electrican while i was in home. told cx to call us back if still issue after power gets fixed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Leesburg, VA 20176
Ken M.
Job Details:
05/23/2023
Customer complaint is that the unit started to run noisy. Inspection of the drive system found the splutch nut has come loose. Loctite applied to the threads and nut reinstalled. Unit tested and is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Baltimore, MD 21239
Justin S.
Job Details:
05/23/2023
replaced the harness and calibrated. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Ashburn, VA 20147
Ken M.
Job Details:
05/23/2023
Customer complaint is that the unit is running noisy. Unit tested and found no stored error codes. Ran test cycle and the unit started to make noises in agitate. Inspection of the drive system found the splutch pulley nut loose. Nut resecured with Loctite and unit retested. Unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Baltimore, MD 21208
Justin S.
Job Details:
05/23/2023
cx says the unit has not made a lot of ice and is not dispensing ice at all. found the dispenser is not activating but does open the seperator. the ice maker has been making some ice. temps are 5f in the freezer and 33f in the refrigerator when i arrived. the auger motor was covered under ice. removed the ice and found the auger motor is getting 13vac at all times and when the paddle is pressed the voltage jumps all around without stopping at any number. same voltage at control p3 7-8. door harness is good. test 4 step 1 pressures equilize to 25psi. step 4 low side pressure is 4psi and high side pressure is 160psi. step 5 low side pressure is 2psi and high side pressure is 200psi. called tech support and spoke with a derick. replaiced main control.; ordrng 1 W10873791 (icemaker) and 1 W11202789 (motor) and 1 W11504919 (ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Chesapeake, VA 23321
Austin D.
Job Details:
05/23/2023
came out to resolve hte issue. disassembled the unit as needed. repalced all parts and put the unit back togehter. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Glen Allen, VA 23060
Thomas B.
Job Details:
05/23/2023
Cx complaint unit is not working properly inspected unit found ice maker is not cycling ordering the ice maker assy charged 231.26 ordering parts ; ordrng 1 W11455232 (Ice maker assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near South Mills, NC 27976
Branden R.
Job Details:
05/23/2023
came out to replace parts on unit disassembled and replace all parts needed tested unit and everything tested good units running as designed .
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ506
Near Glen Allen, VA 23060
Chris B.
Job Details:
05/23/2023
helped tom
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bridgeville, DE 19933
Michael E.
Job Details:
05/23/2023
CX complaint: lid not latching. Tested and verified complaint. Lid latch had visibly failed. Ordering lid latch. Scheduled return visit for 5/31 PM; ordrng 1 W11513248 (lid latch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
05/23/2023
Cx complaint of broken adjuster and of door sagging. Did confirm bent hinges on door and broken adjuster. Changed adjuster but will need to return with hinges and inner door.; ordrng 1 W11612302 (Left hinge) and 1 W11612303 (Hinge) and 1 W11174980 (Inner door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Hershey, PA 17033
Fred G.
Job Details:
05/23/2023
"i was able to access unit and replace the compressor, dryer, evap as per previous tech. I pulled unit into a 30 in vacuum, which held for 20 mins. I then filled unit with 4.3oz of R134A. I found unit began to build a frost pattern. unit now checks good.; ordrng 1 876765 (tube-kit (FG VS)), used 1 876765 (TUBING KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details:
05/23/2023
"cx complained regfrigerator was making loud noises still . damper door and evap making the noise. installed new damper and evap fan motor. also applied silicone around unit because gaps in the liner. unit is working properly; ordrng 1 482338 (silicone), used 1 482338 (silicone) from stock"
We serviced a
WHIRLPOOL FREEZER
Model wrs588fihz04
Near Finksburg, MD 21048
Sal R.
Job Details:
05/23/2023
"CX compolai t is that the unti will not cool. I foudns that the evap fan motor is running , but no forst pattern. I fou d that rthe comporessor is not running. I inspected the compressor and found no movment. I was able to access the control board and found that the the boad was hot to the touch. i unplugged the unit and plugged it back in . I found the control to be buzzing . Unit needs 1 control board (W11595219). I qiuoted CX for the cost of repair. CX is calling WP . CX will call back into office if a repair is wanted. I collected 120.00 for serivce charges via credit card."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hamilton, VA 20158
Ken M.
Job Details:
05/23/2023
"Customer complaint is that part of the UI display is out. Inspection of the console found that the overlay of the console is separating from the reset of it, allowing moisture to get to the UI. Confirmed corrosion on the UI with no other source of moisture found inside the door. Console and UI replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS11
Near Herndon, VA 20171
Christian C.
Job Details:
05/23/2023
"Installed mag, cap, and diode. Tested unit. Issue still persists. Tested transformer. Primary winding reading .1ohms. Secondary winding reading 122ohms. Filament windings reading .1ohms. Primary to ground is inf, and filament to ground is also inf. Ordering transformer.; ordrng 1 W11540981 (transformer)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ506
Near Glen Allen, VA 23060
Thomas B.
Job Details:
05/23/2023
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details:
05/23/2023
"Installed sump, calibrated unit, tested unit, unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ1
Near Glen Burnie, MD 21060
Dustin F.
Job Details:
05/23/2023
"CX complaint: first time using DW and it keeps throwing F8E4 code.Inspected unit, confirmed CX complaint. found float tray dirty, causing the float switch to alert the unit. cleaned tray and ran 3 test cycles, unit now working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
05/23/2023
"replaced all parts, tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EW0
Near Richmond, VA 23228
Chris B.
Job Details:
05/23/2023
replaced switches tested unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs588fihz00
Near Hollywood, MD 20636
David J.
Job Details:
05/23/2023
CX complaint unit is not dispensing ice arrive today. Inspected unit and verify complaint found anytime you press the ice dispenser. The door opens but auger motor does not turn. Went to bottom of unit and inspected harness and found blue wire to be broken. Freezer door needs to be replaced to properly repair quoted customer for repair and collected $120 for service call CX will let us know within 30 days if he would like to do the repair. Job complete. ; ordrng 1 LW11037733 (Stainless freezer door)
We serviced a
WHIRLPOOL WASHER
Model WTW6800WW1
Near Mechanicsville, VA 23116
Chris B.
Job Details:
05/23/2023
cx comp unit is very loud and will not complete cycle insp unit conf cx comp found tub and gear case splines stripped unit will need tun witch is N/A collected 120 sc cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near West Springfield, VA 22152
Jason A.
Job Details:
05/23/2023
CX complaint FRIDGE doesnt make ice & lights are not working. Replaced harness & FC bulb. Icemaker harvest & fills. NO LEAKS. FC light working > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Washington, DC 20009
Samuel R.
Job Details:
05/23/2023
cx wanted unit checked over.checled unit and found unit needing new filter and gaskets cleaned.besides that unit is good.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Leonardtown, MD 20650
David J.
Job Details:
05/23/2023
CX complaint unit is not working arrived to customers home and had nobody here. Called customer on ticket and he had stated his wife mustve been out walking the dog customer stated that he wanted to cancel todays. Appointment and would give us a call back once somebody was home. No work was performed at this job. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Ellicott City, MD 21042
Robert L.
Job Details:
05/23/2023
"cx complaint loud rumbling noise, found left rear roller blown out, replaced rollers from truck stock, tested all ops ok, collected $190 amex, cx paid in full; used 1 349241 (rollers) from stock"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Bowie, MD 20716
Shawn D.
Job Details:
05/23/2023
"pujllled unit down and found magnetron is the issue snapped pic of it, opened new mag box and is banged up some but installed any ways and tested and unit nwo heats good. reinstalled unit and tested again and still heating good. cx does not have email unit is good"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EWH11
Near Fredericksburg, VA 22405
Robert W.
Job Details:
05/23/2023
CX Complaint is the mw cook glass is un even. Inspected unit and found the turn table motor no seatted properly fixed motor and tested unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Culpeper, VA 22701
Danny R.
Job Details:
05/23/2023
installed partrs checksok
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Stafford, VA 22554
Robert W.
Job Details:
05/23/2023
Replaced element and rollers unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charles Town, WV 25414
Daniel J.
Job Details:
05/23/2023
fridge weak cool freezer no cool fridge removed bottom freezer drawer found frost built up on evap cover no damage to door seal steamed off coild and checked harness connections for defrost ordering defrost harness showing sp order; ordrng 1 W11650660 (defrost harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Allen, VA 23059
Thomas B.
Job Details:
05/23/2023
Cx complaint unit is not working properly inspected unit removed and replaced the harness and thermistor tested for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42MDX05
Near Reisterstown, MD 21136
Sal R.
Job Details:
05/23/2023
"CX complai t is that the unit had lost cooling in the RC. I found temps to be at 42 with a thermacoupling reading. I foun d the evap wall frozen over. I was able to use a steamer and steamed out the iceblockage. I found that tghe bi-metal has a resistanse reading of 0.0 OHM's ready for a defrost. I too a reistasne reading of the defrost heater and found it to not stablize with a M-OHM reading. Defrost heater has failed. i am ordeirng 1 drefrost heater (WP2000631) and 1 Deforst timer (WP2183400). Once the parts are avalible, please have somoene form teh office call to set a retun date. I collected $318.45 for service , parts, shipping , and taxes via credit card. CX owes $150.00 for labor charges once the reapair is completed.; ordrng 1 WP2000631 (defrost heater) and 1 WP2183400 (defrost timer 12)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Laurel, MD 20723
Alexander D.
Job Details:
05/23/2023
"cx complaint unit dripping from vent tube and indicator light on front of door misaligned. inspected unit and verified complaint. realigned status indicator light pipe and thats lined up properly now. found drips coming from vent. ordering vent, in stock. scheduled return visit for 5/26; ordrng 1 WPW10469574 (vent)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Dillsburg, PA 17019
Andrew S.
Job Details:
05/23/2023
Cx complaint is that the unit is not igniting in the bake cycle. Upon arrivla I found that the bottom drawer was full of metal pans/racks. they were able to rest against the ignitor and ground it out thru them and the dawer. I started a cycle with the drawer pulled out and it ignited immediately. Unit is functioning as intended. Job complete
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB00
Near Manchester, MD 21102
Sal R.
Job Details:
05/23/2023
"Pedal assm was not delivered to tech or CX. I am re Ordering 1 pedal assm(W11199807). Once the part is avalible, please have someone form the office call CX to set a return date. I spoke to Alli in parts wearhouse.; ordrng 1 W11199807 (pedal assm.)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Vienna, VA 22182
Brian F.
Job Details:
05/23/2023
"Installed left pantry adapter (came w/ pantry harness), IM adapter, IM air duct gaskets, used perma gum to seal gaps on back wall, installed right door hinge. Noticed RC evap drip pan is bowed, ordering drip pan.; ordrng 1 W11457241 (drip pan)"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Ellicott City, MD 21043
Robert L.
Job Details:
05/23/2023
"installed main control and both oven sensors, prehated both to 350 both heated same and to corrrect temp, tested all ops ok....cx also had breaker replaced"
We serviced a
WHIRLPOOL MICROWAVE
Model NED4655DW1
Near Williamsburg, VA 23185
Orbie
Job Details:
05/23/2023
cx complaint light staying on. verified complaint. unit needs control due to light not turning off. ordering bulb as well just incase.; ordrng 1 W11552018 (control) and 1 8206232A (lamp 40 watt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCP22EXMP1
Near Glen Allen, VA 23059
Thomas B.
Job Details:
05/23/2023
Cx complaint unit is not working properly inspected unit found rails are rusting making it hard to pull out qouted cx 657.02 cx paid in full By Check 5678 removed and replaced the rails tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Frederick, MD 21701
Bernard M.
Job Details:
05/23/2023
"Cx complaint the temp setting button won't change. Inspected and found the button stuck. Removed cover and pressed button back out, placed back onto liner and it presses in and out and is able to change temp settings. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near York, PA 17402
Drew B.
Job Details:
05/23/2023
cx complaint that unit is not cooling well and didnt fromn the weeks ago they first got unit.. and also the bin teeth auger shaft in icemakjer is stripped casuing issues dispencing ice. will need ice bucket and heater for defrost pins issue.. the unit also had air gap giving condensation on upper fc section of the freezer and heated the gasket seals closed. call cx to reschd soon as possible for rerturn repair; ordrng 1 W11650661 (heater with fuse) and 1 WPW10558423 (ice bucket)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Reisterstown, MD 21136
Sal R.
Job Details:
05/23/2023
"CX compolai t was that after the last service , screws where not secure on control access panale in the reart. I was able to secure 2 screws. Unit test good."
We serviced a
JENNAIR REFRIGERATOR
Model jfc2290vem8
Near Washington, DC 20007
Sherwood
Job Details:
05/23/2023
cx compliant not making ice. arrived installed IM advised cx allow 24 hrs for IM to reach temp & drop ice. repair complete.
We serviced a
KITCHENAID OVEN
Model KESA907PSS02
Near Falls Church, VA 22041
Lloyd B.
Job Details:
05/23/2023
Cx complained the off button did not work. Installed new switch membrane and tested and all the buttons now work . Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Seven Valleys, PA 17360
Drew B.
Job Details:
05/23/2023
x complaint that unit is making a sound when spinning. the squeeling when mid spin and does complete cycle.. the unit legs needed rasied up which i did but still proceeding to make noise will need the following parts.. call to reschd cx left for work and daughter was in room( of age) but call number (motjher) to reschd all in stock and per the POP says its as is.. but the decsribtion does say including man warrnty included; ordrng 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W10754448 (clutch) and 1 WPW10687506 (leg)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Richmond, VA 23237
John P.
Job Details:
05/23/2023
Repaired sealed system tested working as designed.
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Maple, NC 27956
Austin D.
Job Details:
05/23/2023
came out to resolve the issiue. disassembled the unit as needed. found an open tstat on the lower voen. replaced and tested. unit is now heating up in all modes. fixed 24 hour clock and set it to 12 hour clock. if issue persists i advised cx to contact us. cx agreed.
We serviced a
WHIRLPOOL WASHER
Model wet4027hw2
Near Arlington, VA 22202
Leon
Job Details:
05/23/2023
cx complaint was unit didnt cut on confirmed issue replaced control everything worked great after while i was there cx showed me rust in a brand new unit ordering new basket; ordrng 1 W10554251 (basket)
We serviced a
JENN-AIR COOKTOP
Model JIC4430XB00
Near Fairfax, VA 22031
Christian C.
Job Details:
05/23/2023
Cx complaint of an F47 error. Inspected unit found both right burners have F47 control communication error. Checked fuses and one is open. Quoted cx and they said they will try to get board fixed and will call us back. If cx calls us back cx will owe 120 in labor to reinstall board. Cx paid for service call.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Ashburn, VA 20147
Ken M.
Job Details:
05/23/2023
Customer complaint is that the unit's door gasket is coming apart. Unit inspected and found that the gasket in the lower right corner is coming apart. Gasket replaced. Door left open to give the adhesive time to set. Unit is working properly. Old parts left with customer.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Silver Spring, MD 20906
Julian H.
Job Details:
05/23/2023
CX complaint about unit not turning on correctly on LF burner found that burner cap for simmering was installed on this burner ask for an extra cap & CX have it place it in position & explained difference working properly
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW5
Near Annapolis, MD 21409
Israel R.
Job Details:
05/23/2023
"Customer complaint unit is lid is separating. I found the door has failed and is coming apart from the hinge. Unit will needs new lid, hinges and screws. This unit is from CPS so it needs to be approved before intalling or ordering parts. Service call PRe paid. Parts 301.58 shipping 15. Labor 110. Tax 18.09. Total 444.67. Call customer when ticket is approved.; ordrng 1 W11102314 (lid 229.82) and 1 WP8563965 (lid hinge 18.11) and 1 WP8572974 (lid hinge 17.85) and 4 W11404293 (Screw 8.95)s"
We serviced a
WHIRLPOOL DRYER
Model WGT4027HW1
Near Aspen Hill, MD 20906
Julian H.
Job Details:
05/23/2023
replaced dryer's harness & working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS04
Near Newport News, VA 23601
Justin W.
Job Details:
05/23/2023
cx complaint fc door needs installing. door shipped from whirlpool. confirmed door damaged. replaced door and tested unit working as designed ordering name plate to be shipped to cx.; ordrng 1 W10876598 (nameplate)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM00
Near Silver Spring, MD 20906
Julian H.
Job Details:
05/23/2023
CX complaint about unit not cooling enough temp on arrival FC39* RC48* went to the back compressor running all the time warm to the touch found dye all over pan issue with sealed system leak on evap will need dryer &compressor (CBE) as well GAVE CX A QUOTE & DECIDE NOT TO CONTINUE PAID FOR SVC CALL THRU APP; ordrng 1 W10314606 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor) and 1 W11506635 (process coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Newport News, VA 23608
Justin W.
Job Details:
05/23/2023
cx complaint noisy compressor. checked unit to find temps at 38rc and -1fc. called techline spoke to Chris advised to order compressor. advised cx that there is no sure way to say that the unit will work after new part advised cx of potential for no cool after compressor replacement cx still wants compressor replaced. techline advised order compressor.; ordrng 1 W11557671 (compressor) and 1 W11109499 (drier)
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Washington, DC 20001
Samuel R.
Job Details:
05/23/2023
cx complaint unit is not powering on.inspected unit and coudl confirm cx complaint.unit is 120v and 120v to control.control would not power on.unit needs a new control.gave cx a qoute and will just replace unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Williamsburg, VA 23188
Justin W.
Job Details:
05/23/2023
replaced valve and tested unit working as designed confirmed 8 oz of water being dispatched in 8 seconds.
We serviced a
MAYTAG RANGE
Model MER6555AAW
Near Potomac, MD 20854
Julian H.
Job Details:
05/23/2023
GOT HERE CX states that she wants bake element on bottom oven to be replaced I ask why she said because she thought that was what was wrong with unit couldnt see any thermal events on element looked fine confirmed 240vac to unit pulled unit out & found not enough power from control to element 7vac issue with control gave her a quote CX PIF FOR SVC CALL ONLY THRU APP DONT WANT TO PROCEED W REPAIR; ordrng 1 W10769079 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Williamsburg, VA 23188
Justin W.
Job Details:
05/23/2023
cx complaint unit not locking. checked unit to find no error codes. ohmed out lid to find lid ohming open. ohmed out drain pump at pin1 and 2 of j15 at control to find 27.7 ohms ohmed out drain pump at pump at 22.7 drain pump ohming good. found latch to be defective. replaced latch and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Baltimore, MD 21229
Shane M.
Job Details:
05/23/2023
"cx complaint the unit kept showing lid? only found error code F2E1, passed calibration mode, passed test cycle 51. started a quick wash cycle. advised cx she has 30days on svc. quote cx for control board $491.38 cx paid svc by card. W11130238"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Warrenton, VA 20186
Ezra M.
Job Details:
05/23/2023
"replaced gearcase and splutch, ran diag cycle, sounds normal."