Service History 508 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Saint Thomas, PA 17252

Andrew S.

Job Details: 05/30/2023

Cx complaint is that the unit is not cooling in the RC. Upon arrival I found that the cx had defrosted the unit a few days before and it has been cooling properly since. I entered diag and tested the thermistors and damper. I then tested the defrost circuit and found that the defrost heater is not energizing. I found that the harness has separated. i am ordering the heater/harness assembly and the ice door. I found that the ice bin has frost built up and found that the door is not sealing when closed. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11650660 (Defrost heater/harness) and 1 W11423781 (Ice door)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Leesburg, VA 20175

Ken M.

Job Details: 05/30/2023

"Customer complaint is that the unit is cutting out during the drain cycle, giving an F9E1 error code. Unit was completely empty on arrival. Drain catch is clear, pump is not obstructed. Ran test cycle and the unit just keeps running the drain pump, will not fill. Air trap is not clogged, pressure hose is good. Reran the test cycle and the drain pump ran for a very long time, but did finally start running the test cycle. Suspect an issue with the pressure switch. Ordering switch.; ordrng 1 W11316246 (pressure switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Chesapeake, VA 23320

Zachery R.

Job Details: 05/30/2023

"upon arrival verified issue. called techline, spoke with Butch was advised to steam drain tube clear and see if any debris are blocking drain tube. did as instructed, no debris in drain tube. tested drain, unit is draining. removed ice build under deli drawer, advised cx to monitor unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Pikesville, MD 21208

Shane M.

Job Details: 05/30/2023

"cx complaint the unit isnt dispensing water & isnt making ice. can confirmed. found a glitch with valve system. put unt into test mode. activated 96, water dispensed. took unit out of test mode, unit dispenses water. took icemaker out, found broken wires to unit. gave cx a quote for the repairs. $838.00 cx paid in full by card. ordering door.; ordrng 1 LW11034290 (door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bridgeville, DE 19933

Michael E.

Job Details: 05/30/2023

CX complaiont: frost in FC and FC got warm. Tested but failed tyo verify complaint. Door gasket has a good seal. I had to defrost the door switch. Fans all running strong and temps are correct. think the FC door may have been left open or obstructed from closing when this happened due to CXs description of frost in the front. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Bowie, MD 20715

Israel R.

Job Details: 05/30/2023

"cx complained unit wasnt finishing wash cycle. after testing unit in diagnostic mode i got error f8e1. long fill no fill. afte further inspection unit needed a new inlet water valve because water wasnt coming into unit. replaced water valve. advised cx to get a plumber because of the water issues. unit is now working properly. cx didnt have pop , added 8 weeks to actual good date; ordrng 1 W11210459 (valve), used 1 W11210459 (valve vs ir) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Lancaster, PA 17603

Justin L.

Job Details: 05/30/2023

Cx complaint unit leaking. Was able to access unit and removed outer door to find the bottom lip of the tub warped so as to when the water fills it splashes right out. Also found that door slams down and up due to worn hinges and sprongs. Also found dispenser not holding soap and rinse aid. Ordering parts needed for repair and 2 call count. Once approved the tub will ship to cx who will contact for return; ordrng 1 W10909756 (tub assembly) and 2 W11174981 (spring)s and 2 WP8268990 (bushing)s and 1 W10861000 (dispenser)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gambrills, MD 21054

Emmanuel R.

Job Details: 05/30/2023

"Cs unit wont finish cycle, confirmed complaint. I found error code f7e4 basket reengagement failure. Diagniotics cycle wouldnt complete. removed rotor and inspected slider, Slider has separated from hub.Replaced slider and tested unit. Unit is now working properly. Collected 266.20 CC.; used 1 W10734521 (slider) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Upper Marlboro, MD 20772

David J.

Job Details: 05/30/2023

"CX complaint unit is not properly draining. Arrived today and verified complaint. Inspected unit and found filter to not be properly installed in some. Place unit into diagnostic mode and found no error codes. Tested unit in Cycle after correctly inserting filter unit filled and started washing after five minutes of washing I had forced unit into drain. Unit drain completely, and was able to visually see water flowing into garbage disposal, as well as looking from top of sink can see water flowing into disposal. After drain was finished, there was no more water inside unit. Unit had some smell inside caused by sitting dirty water. Explain to customer that he could get the afresh tablets from the grocery store or use white vinegar to help remove some of smell. Unit is working as designed customer paid for service call job complete."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near York, PA 17401

Drew B.

Job Details: 05/30/2023

cx complaint that unit timer is not tunring and wilil not start i found stem issue with the timer and that not going through the console overlay and the knob shaft. will need the knob and timer once removed knob and consoel unit did start up call to reschgd when in; ordrng 1 W11566735 (timer speical ordr) and 1 W11675852 (large konb)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Waynesboro, PA 17268

Andrew S.

Job Details: 05/30/2023

Per previous diag I was able to replace the lower spray arm. i then verified it was secure. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model Krfc302ess00

Near Riva, MD 21140

David J.

Job Details: 05/30/2023

"CX complaint every time they use water dispenser. It makes a loud banging noise. Arrived today and verified complaint found filter had to be defective or clogged. Customer is on a well which always causes a possibility of sediment to get into watering system, ordering filter, head and water filter for return visit, CX placed new filter on filter head which could have caused filter to go bad. Customer paid in full and scheduled for follow-up visit.; ordrng 1 EDR4RXD1 (Water filter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Fairfield, PA 17320

Andrew S.

Job Details: 05/30/2023

Cx complaint is that the ice maker is not making ice and the RC is not cooling evenly. Upon arrival I found that the FC was at -7 degrees. I then found that the ice maker was turned by ice jamming up at the front of the tray. I also found that the shelves have products sitting over the back edge of the shelf. I explained to the cx how the circulation works. Unit is functioning as intended. Job complete. I collected the service fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EFS04

Near Rockville, MD 20852

Roberto I.

Job Details: 05/30/2023

"Cx complaint water filter stuck in the housing. Unit has 3yr warranty (2 from Jennair + 1 additional ELW).Confirmed complaint, I was unable to remove filter by hand, it was stuck, and the cap came out of place during every single attempt. Used channellock to remove the filter and installed new filter provided by the cx. Removed and reistalled the new filter several times with no issues."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/30/2023

Per previous diag I was able to access and replace the lid latch and control. I then tested the unit and found that it is now functioning as intended. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Ken M.

Job Details: 05/30/2023

"Arrived to find the box had not been opened and the cardboard showed evidence of being waterlogged. Box opened and found water in the bag containing the door, door was starting to rust in several places. Reordering door. Arranged for defective door and the other door to be collected.; ordrng 1 13094739SQ (dor-fip ss)"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/30/2023

Cx complaint is that the oven is not preheating to temp. Upon arrival I found that the oven had no faults stored. i then ran the diag test and found that the bake relay failure showed at the end of the diag test. I also removed the cover and found that the bake relay had a thermal evant and failed. I am ordering the control and bake element. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11308431 (Control) and 1 W10779716 (Bake Element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chesapeake, VA 23320

Lucas R.

Job Details: 05/30/2023

"replaced compressor and drier, pressurized, no visible leaks, vacuumed to -30'hg 20 min. charged, low pressure -3', .8 amp draw, advised cx to monitor, unit working as designed.; ordrng 1 W11506635 (coupler lr/vsreplaced compressor and drier,), used 1 W11506635 (COUPLER lr/vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/30/2023

"cx complaint unit wont finish cycle sometimes wont even start a cycle. inspected unit and entered diag and fond f7e1, f7e6. lifted unit and found capacitor is showing O.L. replaced capacitor and found unit now checks good."

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS20

Near Leesburg, VA 20176

Ken M.

Job Details: 05/30/2023

"Customer complaint is that the unit is giving random error codes and got an error using the upper oven meat probe. Found the upper oven gasket is compressed in the upper right corner, needs a new gasket. Checked for stored error codes and found none, which did not match up with what the customer and prior tech was seeing. Ordering console, upper and lower oven controls, upper oven meat probe jack, and upper oven gasket.; ordrng 1 W11598200 (lower oven control) and 1 W11252826 (jack-probe) and 1 W11676903 (gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW4

Near Red Lion, PA 17356

Drew B.

Job Details: 05/30/2023

cx complaint that unit is causing issues going off balance again and when arrived i found unit to be leveled no issue ans also the unit to lock drain and engage shifting to agiatation nd spin no issues when cchecking shock absorbtion. the unit inner spin basket would just bounce several times after a heavy push downwards on drum indicating issues with suspension. unit is will nees W11130359 and in stock call to reschd when approved through lowes wrrnty for return repaiur.; ordrng 1 W11130359 (suspenion rod kit)

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Frederick, MD 21703

Ricardo S.

Job Details: 05/30/2023

"Cx complains that the unit make a clicking noise, inspected unit, no leaks but the lower srpay arm make nosies, is out of place, unit tested several times with cx and works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Lancaster, PA 17603

Justin L.

Job Details: 05/30/2023

Arrived to find new tub damaged. Reordering tub which will ship to cx house and they will inspect for damage. Installed rack stop will use console on return with 2 call count; ordrng 1 WPW10681506 (tub)

We serviced a

WHIRLPOOL OVEN

Model WOS11EM4EB02

Near Hanover, PA 17331

Sal R.

Job Details: 05/30/2023

I was able to assist BM and unit test good.

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Hopewell, VA 23860

Orbie

Job Details: 05/30/2023

upon arrival cx stated they thought they had warranty still. asked for PoP but they were unable to provide it and explained to them to call office if they find it. completing ticket unless they call back.

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Leesburg, VA 20176

Ken M.

Job Details: 05/30/2023

"Customer complaint is that the unit is noisy when running. Unit tested and ran normally. Had the customer add a load to the unit to see how it handled the added weight. Unit ran properly. Did notice that the padding around the UI wire hole was folded over and contacting the drum. Padding pushed back into place. Suspect something may have gotten stuck between the felt and bulkhead or between the blower wheel and housing, but had since cleared itself."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Newport News, VA 23603

Justin W.

Job Details: 05/30/2023

cx complaint unit not washing clothes. checked unit to find oil on gearcase ordering gearcase and parts to complete repair.; ordrng 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W10902814 (washplate) and 1 W10528947 (hub) and 1 W10752187 (screw) and 1 W11130362 (suspension)

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Lovettsville, VA 20180

Ken M.

Job Details: 05/30/2023

Customer complaint is that the unit is running loud. Power applied to the unit and there is an unusual buzzing noise coming from the compressor. Ordering compressor and drier.; ordrng 1 W11580057 (compressor) and 1 W11506619 (lokring) and 1 W11578570 (lokring) and 1 W11506619 (lokring) and 1 W11109499 (drier-tube) and 1 W11504445 (lokring) and 1 W11504447 (lokring) and 1 W11506635 (coupler)

We serviced a

JENN-AIR OVEN

Model JMW2430LL00

Near Finksburg, MD

Bernard M.

Job Details: 05/30/2023

"Cx complaint the UI wouldn't allow to use the microwave. Restored power to unit and found when pressing microwave button, the controls for the oven would display. Oven functions normal. Went into service mode and found the UI wasn't matched up to the correct model number. Scrolled and clicked on the correct number, saved and the unit displayed controls for microwave. Unit heats as designed. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model WUI75X15HZ00

Near Williamsburg, VA 23185

Orbie

Job Details: 05/30/2023

"cx complaint unit not working. checked unit. test one, solid, test 2 solid, test 3 solid. found water not dispensing in tests. verified water turned on at valve but not entering unit. water valve humming during fill and humming during recirculation. cx advised me she had american homeshield. called office for assistance with that. collected $120 service charge and advised cx to call warranty company and have us sent back out under warranty and we will refund $120 after that. after cx gets warranty to send us back send tech with (W11542867) recirc pump and (WPW10217918) water valve"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Newport News, VA 23604

Justin W.

Job Details: 05/30/2023

replaced basket and tested unit working as designed

We serviced a

KITCHENAID RANGE

Model KFGG500ESS2

Near York Springs, PA 17372

Fred G.

Job Details: 05/30/2023

"i was able to access unit and replace the control, temp sensor, bezels and knobs as per previous visit. tested unit and found unit now checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Dallastown, PA 17313

Drew B.

Job Details: 05/30/2023

"cx complaintrt hat unit is going through the cycle now issues nd makes a loud screeching noise for few seconds starting upper spin speed.. foudn the dated motor wheel causing screeching.. will need the following parts for complete proper repaior,. call to rschd and okay to use in meantime. ; ordrng 1 W11283592 (motor) and 1 W10721967 (splutch kit ) and 1 W11239857 (belt 8)"

We serviced a

MAYTAG WASHER

Model MHW5630HW

Near Abbottstown, PA 17301

Drew B.

Job Details: 05/30/2023

cx complaint that unit is leaking when running i found the water to be lwaking from the underneth.. i tilted the unit up and found a possible crack/hole in bottom of unit of tub will need a new tub for 2 twch and 2 count for repair. cx will call when they recieve the tub.; ordrng 1 2TECH (2 TECH) and 1 W11460604 (TUB FRONTLOADER) and 1 2COUNT (2 COUNT FRONT) and 1 W11545322 (SHOCK absorbers)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Woodbine, MD 21797

Marc M.

Job Details: 05/30/2023

"cx complaint unit was at one point thawing icecream and then began to freeze again. inspected unit and found no normal temps in fc and rc and full frost pattern on actively cooling fc evap. however did find what looked like the remnants of defrost failure on the fc evap. nearly all of the ice has since thawed but its possible there was a fialure within the themristor, bimetal, or control that led to issue. also found e5 error code in test 56. all icemaker diag tests checked good so its likely this was a result of the temp spike that occured for the cx over the weekend. unit will need parts.; ordrng 1 W11089931 (ui)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8989SHZ0

Near Cockeysville, MD 21030

Dustin F.

Job Details: 05/30/2023

"CX complaint: unit keeps draining and not completing cycles.Inspected unit, confirmed CX complaint. pulled F6E4and F5E1 fault codes off control. inspected door latch and found the white reciever binding up, throwing dooor latch code. inspected float, found even when jumping the switch the switch is not working. hat not making good contact and not pressing switch. ordering new float, float switch, float lever, and door latch for return visit.; ordrng 1 WPW10195039 (float switch) and 1 WPW10653840 (door latch) and 1 WPW10195036 (float) and 1 WPW10195037 (float level)"

We serviced a

MAYTAG REFRIGERATOR

Model MF12570FEZ12

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/30/2023

Cx complaint is that the filter cover does not latch and is causing the filter to hang. Upon arrival I found that the cover tab is weak and is needs to be pressed up to get it to seat in the base. I am ordering the cover and will use the base on return. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WP67006331 (Cover)

We serviced a

WHIRLPOOL WASHER

Model WFW9750WL01

Near Timonium, MD 21093

Dustin F.

Job Details: 05/30/2023

"CX complaint: makes loud noises when spinningInspected unit, confirmed CX complaint during drain and spin cycle. Loud high pitched squeel. found rub marks on boot. could hear clicking and airplane noise. COntacted Senior tech and confirmed diag. Unit needs all 3 tubs, boot, tub clamp. Drive belt, pulley, and nut. 2 count 2 tech; ordrng 1 WPW10283361 (whirlpool nut) and 1 WP8182650 (pulley) and 1 WPW10388414 (drive belt) and 1 W10772619 (outer tub) and 1 WP8181673 (tub gasket) and 1 WPW10283352 (basket) and 20 WP8540092 (tub clamps)s and 1 W10772613 (front tub) and 1 WP8182119 (boot)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near ,

Danny R.

Job Details: 05/30/2023

installed has good pressure chewcksok

We serviced a

MAYTAG REFRIGERATOR

Model MFF2558FEZ03

Near Timberville, VA 22853

Danny R.

Job Details: 05/30/2023

instaLLED PARTS CHECKS OK

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Richmond, VA 23294

Thomas B.

Job Details: 05/30/2023

Removed and replaced both controls sent the outer Ui and rear control main tested for proper use unit now functions Normally

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Sykesville, MD 21784

Justin S.

Job Details: 05/30/2023

opened the box to the outer panel and the door is dented. the unit needs a new outer panel; ordrng 1 W11416785 (panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Charlottesville, VA 22902

Eric F.

Job Details: 05/30/2023

"Went to do install, found crush damage to tub frame. Re-ordering tub. Requesting 2 count tub job.; ordrng 1 W11513977 (tub)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV1

Near Lanham, MD 20706

Samuel R.

Job Details: 05/30/2023

cx complaint unit is displaying f6e1.tested unit and could confrim.found ui board to be bad from moisture got in due to console peeling back.need ui and console W11660284 special order W11632709 special order; ordrng 1 W11660284 (console) and 1 W11632709 (ui board)

We serviced a

KITCHENAID FREEZER

Model KFIS29PBMS02

Near Richmond, VA 23233

Thomas B.

Job Details: 05/30/2023

Cx complaint build up of ice on bottom of drawers cleared ice ordering the drain hose extension ; ordrng 1 W11084807 (extension)

We serviced a

MAYTAG DRYER

Model MEDB765FC

Near Lanham, MD 20706

Samuel R.

Job Details: 05/30/2023

"cx complaint unit is making noise,inspected unit and could not hear no strange sounds.tested unit with no clothes and with clothes.never got any other strange noise.unit is working as designed.advised cx to record if any strange sounds happen.unit is good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Virginia Beach, VA 23454

Lucas R.

Job Details: 05/30/2023

"cx complaint up and down temps, checked unit found temps at 32 and 3, found heavy condensation on mullion bar, unpluuged condenser fan for 15 min, condensation did not go away, called techline spoke with Bruce unit sent for lead review, sealed system lines seperating from cabinet, advised cx w.p will contact them or me with next step."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Lanham, MD 20706

Samuel R.

Job Details: 05/30/2023

cx complaint unit is not closing properly.isnpected unti and could confirm.found hinge bolts loose causing door to move.tightend boltts and tested unit now closing properly.also tightend door handles

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Ellicott City, MD 21042

Justin S.

Job Details: 05/30/2023

cx says the freezer temps are swinging dramatically. freezer temp of 6f and refrigerator temp of 42f. temps set to 40f and 0f. compressor amp draw of .75aac. low side pressure is -14psi and high side pressure is 110psi. unplugged the unit and pressures equilized to 8psi. compressor replaced on 3/16. pressurized the unit to 140psi with nitrogen and waited 20 minutes. bubble checked for leaks and didnt find any. called tech support and spoke with a rob. he thinks there is a leak and told me to split the sides. did and repressurized. found small leak in the heat loop. 2 psi in 20 min. called tech support back and spoke with a steve. same file number unit under review.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Harwood, MD 20776

David J.

Job Details: 05/30/2023

CX complaint unit is not cooling completely in refrigerator after my previous visit. I had found evaporator fan in RC section was not turning on arrived today and removed inside of unit. Removed evaporator cover and found fan blocked of ice. removed evaporator cover and cleared all ice in unit installed new evaporator cover tested unit fan are now blowing unit is now working as designed job complete

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Springfield, VA 22151

Lloyd B.

Job Details: 05/30/2023

"Cx complained the unit did not dispense fabric softner. Installed new control, valve and tested the unit and it passed each test in diagnostics. Job complete"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/30/2023

Cx complaint is that the unit is making a loud noise. Upon arrival I found that the FC evap was frosted over and the fan is hitting the frost making the noise. Cx stated that the fan has been replaced twice before by another service company. I checked the pantry harness and UI and verified that both are serviceable. I then entered into diag and ran test 3 and 36 and found that the fans are all running smoothly. I then entered test 38 and found that the Ui is not allowing the long forced defrost option. I entered it into short cycle and found that the unit is not entering into defrost. I quoted the cx for the cost of the repair. Cx paid the service call and is deciding on the repair. Cx is also looking into getting and extended waranty.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Culpeper, VA 22701

Robert W.

Job Details: 05/30/2023

"Arr at CX and rediag unit and found unit not working at all lid not wanting to lock wont do diag cycle, Unit filled then stopped working drain pump didnt come on pulled unit out and with unit out toggled on pump and it drained, ohm out motor at control number are jumping around ohm out drain pump its not reading at all at control ohm out pump at drain pump and its testing 20k ohm its good Ordeing lower harness and will use other parts on return.; ordrng 1 W11568984 (lower harness)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Parkville, MD 21234

Dustin F.

Job Details: 05/30/2023

"Replaced Motor and belt per SM, Found capacitor broken. Unit still wont aggitate or spin. Ohmed out motor circuit at control, found both windings reading open indicating issue with harnass. ORdering new Lower Harnass and capacitor for return visit. CX will have unit accessable for returning tech.; ordrng 1 W11158830 (capacitor) and 1 W11417071 (lower Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Alexandria, VA 22304

Lloyd B.

Job Details: 05/30/2023

"Cx complained the unit did not cool. Inspected the unit and found with the compressor and fans running, there was no frost pattern, just on the bottom 2 coils of the evaporator. The bottom of the evap has kinks in it as well (see sd pic). Explained all to tech support and they suggest sealed system work. Unit needs new evap, drier, compressor and couplers. Sealed system tech required. 3 job count. Lokring parts; ordrng 1 W11546692 (evap) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504433 (coupler) and 1 W11504447 (coupler) and 1 lokring (lokring parts)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lake Frederick, VA 22663

Daniel J.

Job Details: 05/30/2023

dryer not powering on found harness thermal event to harness and one connector on power cord ordering harness and ground block; ordrng 1 279318 (terminal set) and 1 279393 (terminal block kit) and 1 W11556657 (main harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Ocean City, MD 21842

Michael E.

Job Details: 05/30/2023

Replaced the control and pump and motor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lebanon, PA 17042

Cody H.

Job Details: 05/30/2023

"CX complains unit will fill with water then just sit there and not run cycle for hours. then eventually it will run cycle. Unit is within manufacture warranty. Put unit through diagnostic cycle, unit filled with water then all lights went off and unit sat with water inside. Unit is showing no error codes, was able to manually run unit through spin, and drain. Unit will manually drain and spin with no issues. Found belt guard to be rubbing splutch area as well. Ordering control, splutch and belt guard for return visit. Return to be scheduled by office when all parts arrive.; ordrng 1 WPW10427633 (belt cover) and 1 W10721967 (splutch) and 1 W11603810 (control) and 1 W11481722 (actuator)"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/30/2023

"cx complaint unit is making a noise while in a spin. I found drive belt and cam were worn. I was able to replace both with van stock. tested unit and found unit now checks good.; ordrng 1 WPW10006384 (belt (FG VS)) and 1 W10721967 (cam (FG VS)), used 1 WPW10006384 (BELT), and 1 W10721967 (CAM) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319EBS4

Near Lincoln, DE 19960

Frederick R.

Job Details: 05/30/2023

CX complaint is MW door not working. CX had prior company from Ben Logan on first visit and said the tech was beeng very rough with her unit. Tried to test and inspect unit operation and found the entire eft hand side UI functions are inoperable. When trying to use the right side numbers to enter time the start function does not work at all which renders this entire unit inoperable. Unit needs new door... Ordering MW door Needs Lowes auth. Cannot reschedule at this time. Door is FBO; ordrng 1 W11205125 (door/mw)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Culpeper, VA 22701

Robert W.

Job Details: 05/30/2023

"CX Complaint is the unit isnt cooling. Inspected unit and found no frostt pattern on evap, Fans are working unit seems to have a low charge compresoor is very very hot cant touch it, Ordering compressor drier; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Drier.)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Millsboro, DE 19966

Michael E.

Job Details: 05/30/2023

"CX complaint: long dry times. Tested and verified complaint. Unit is heating and tumbling. Unit failed air flow test. I advised CX to have the venting cleaned out,. CX paid 120.00 for service by check. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Westminster, MD 21157

Bernard M.

Job Details: 05/30/2023

"Replaced damper per previous tech, ran test 3 and damper no longer makes noise when opening and closing. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Dover, DE 19904

Taylor F.

Job Details: 05/30/2023

"Cx complaint is unit not making ice. Found the door to be defective causing this issue. Went to install new door and realized a fitting is needed for the water line to complete the repair. Ordering fitting, rescheudled for 6/2/23.; ordrng 1 WP4373559 (fitting)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Manassas, VA 20112

Richard B.

Job Details: 05/30/2023

"CX complannt. No water through door , Found water supply is good , Resoivoir and or valve is frozen , Ordering valve and resivoir, not in stock. RB; ordrng 1 W11482383 (valve) and 1 W11482382 (resivoir)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 05/30/2023

"CX Concern the unit has randomly leaked at bottom left corner of door a few times, this last time it didnt. asked cx if anything was blocking spray arms.. cx stated no there was nothing blocking arms. no errors in unit.. removed front door and ran unit a coupler times , i did get a very little over spray from middle of door , not the spot where was has been dripping.. i was able to raise unit slightly, cleaned of tub seal of build up, but found bottom door seal w/ gaps in it allowing water to be sprayed inbetween when washing . ordering bottom seal; ordrng 1 W11664713 (bottom seal)"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Manassas, VA 20111

Richard B.

Job Details: 05/30/2023

"CX complant , Full of water , Inspected unit and found unit is full of water and shut off. Found unit is not draining through a drain hole in floor. . Could not locate area wherw unit drains into pipe in basement due to basement being finished. drain tube will not pull out of floor. Stuck on something. CX wanted unit turned on to prove to her unit still makes idce , Told her i would not do such a thing until we were assured unit is draining correctly. CX started getting irate and insisting it be done. I told her i would not turn the unit on to make ice until a positive drain could be established. CX consulting a plumber to assure unit drains. And will call back , RB; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS1

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 05/30/2023

"Reorder tub is dented on tub seam , potential leak if installed..reordering tub; ordrng 1 w11409866 (tub)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manassas, VA 20110

Richard B.

Job Details: 05/30/2023

"CX complant. Washer dosent work , Prior diagnosis found control sends signal to lock lid . Installed lid lock , control , actuater , motor and lower harness. Tested and working as designed. Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 05/30/2023

"Installed new LH/RH DOOR , LH UI and Icemaker , tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Manassas, VA 20110

Richard B.

Job Details: 05/30/2023

"Collected 90 extra tech moneys and sceduled for thursday , RB; saved tckt"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Harrisburg, PA 17112

Justin L.

Job Details: 05/30/2023

Cx complaint unit not cooling. Was able to access unit and removed evap cover to find ball of ice at the cap tube. Also found that the liner under the pan was melted along with the styrofoam. Quoted cx for repair and collected for service only as he doesnt want to repair. No further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Manassas, VA 20109

Richard B.

Job Details: 05/30/2023

CX complant. Dishwashe rnot heating. Inspected unit and found no heat error . Found when doing a test wash the unit did not heat. Measured heater and measuresmopen at terminals. Replaced heater and now working as designed. . Job completed. RB

We serviced a

WHIRLPOOL OVEN

Model WOS11EM4EB02

Near Hanover, PA 17331

Bernard M.

Job Details: 05/30/2023

"Replaced blower per previous tech, restored power, and unit preheated and blower fan no longer makes noise. Unit checks good"

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Fairfax, VA 22033

Richard B.

Job Details: 05/30/2023

"CX complant. Washer can be heard upstairs when adding water. Inspected unit and found hot water valve almost shut off. Opened valve and found no error codes in diagnostics. Tried a cold cycle and unit filled then washed , Drained that and tried a hot cycle , Unit filled and then washed. When trying a warm cycle the valve opening and closing to add hot and cold waters solinide opening and closing is concerning to the CX . advised when using warm settings the unit must cycle the valves to adjust temps . Pipes in walls and ceiling are glued to the holes they pass through causing abnormal sounds. Unit is working as designed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Hedgesville, WV 25427

Ricky E.

Job Details: 05/30/2023

installed the door lock and pressure switch.. the ui was a order mishap. ordering the correct part.. the drain pump is just in case; ordrng 1 W10911040 (panel-cntl)

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Owings Mills, MD 21117

Brian R.

Job Details: 05/30/2023

cx complaint is unit wont run like it should or start. tested and checked unit and started a quick wash. lid locked and unit filled and ran as it should. father was here and showing unit. dont think start was pressed and held long enough to start unit. no codes in unit at the time. canceled and drained and ran auto test. unit checks. job complete.

We serviced a

MAYTAG WASHER

Model WTW5010LW0

Near Martinsburg, WV 25403

Ricky E.

Job Details: 05/30/2023

"the customer stated that the unit makes noise and seems like it is missing a cycle.. ran diag and fnd no errors stored. ran the auto test and the unit ran with no issues, execpt on spin.. during spin the unit starts to make a squeeking sound... the unit will need the motor, belt and pully.. fnd no other issues with the unit. the house water is loud when dispensing, but has good pressure. the home is on a well...; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 w11513255 (inlet valve)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Alexandria, VA 22304

Lloyd B.

Job Details: 05/30/2023

"Cx had a concern about the fabric softner and why it did not exit. Inspected the unit and found no error codes and at the end of diagnostics, the fabric softner had dispensed. Cx instruct. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/30/2023

CX complaint about RC temps are warmer Fc-3* RC55* found Warm RC but FCis cold.Ice growth appears between evaporator cover and bottom of RC liner but FC is cold.Fast ticking or clipping noise coming from inside the RC and behind the crisper drawer found an issue with defrost cycle control & evap cover that holds thermistor need to be optimized need parts CX PIF FOR SVC CALL ONLY THRU APP; ordrng 1 W11533213 (control board)

We serviced a

JENN-AIR OVEN

Model JJW2727DS00

Near Tysons, VA 22182

Jason A.

Job Details: 05/30/2023

CX complaint DBL WALL OVEN F2E1 error code. Verified error. Left quote with CX. CX will call office if they decide to repair. Part OOS > JJ; ordrng 1 W11236899 (W11236899 Cosnsole UI SS $919.52 )

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Lorton, VA 22079

Demonte S.

Job Details: 05/30/2023

Inspected the unit. Found that the cx is saying any Wash cycle they run there is Water leaking from the front left corner of the unit. Checked the Tub Ring. Tub Ring is showing water leaking on the inner cabinet .Technical Service Pointer #: W11651001 Rev A. Unit needs Tub Ring. ; ordrng 1 W11590590 (RING-TUB)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 05/30/2023

"cx complaint unit not filling. checked unit, come to find float switch stuck up, come to find neutral wire not seated in box, box cover is missing, secured wires with e-tape. tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Norfolk, VA 23505

Lucas R.

Job Details: 05/30/2023

"upon arrival found latch defective, replaced latch from VS, calibrated, tested, unit working as designed.; ordrng 1 W11513248 (lid lock lr/vs), used 1 W11513248 (LID LOCK lr/vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Chesapeake, VA 23320

Zachery R.

Job Details: 05/30/2023

"cx complaint unit leaking, checked unit, come to find oil lekaing from bearings onto motor, clutch and belt. ordering all parts needed to complete repair. advised cx they will be contacted for return visit. 2 COUNT; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (cap) and 1 W11481722 (actuator) and 1 W11396716 (suspension rods)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, VA 23462

Carl A.

Job Details: 05/30/2023

"cx complaint of unit not heating,checked unit to find corrected power coming into unit,found connectors on back of unit and at theromsatat not fully seated causeing unit to heat intermittinly also advise cx that they will need there vent clean as there is air flow from unit tooutside ."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Haymarket, VA 20169

Richard B.

Job Details: 05/30/2023

"CX complant. Microwave dosent work , CX stated she was using unit and stopped it and stiopped working. Inspected unit and found control panel unresponsive. Cycled breaker for two minuets and et unit reboot. Set time and date to CX preferences . Tested unit and microwave is heating as well as oven. Job copleted, RB"

We serviced a

KITCHENAID RANGE

Model KGRS505XSS03

Near Chesapeake, VA 23322

Austin D.

Job Details: 05/30/2023

cx complaint the igniter is constantly igniting if plugged in. checked the unit and found that a switch on the harness is defective. this is causing the unit to spark all the time. replaced harness and tested operation. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Gainesville, VA 20155

Richard B.

Job Details: 05/30/2023

"CX complant. Washer dosent add water on all cycles , Clothes are above water level. Inspected unit and found no faults in diagnostics , Started A normal wash cycle on deep fill high and unit filled with about 6 inches of water . And washed normally. Advised CX not all cycles are able to add water above clothes and not all settings are able to add more water with the deep fill option. Advised CX to reference the quick start . During washers wash cycle when shifting the machine is making a horrable sound when shifting , Ordering clutch slider assembly. Not in stock. Will call techline on return visit. RB; ordrng 1 W10734521 (clutch)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Stafford, VA 22554

Tanner B.

Job Details: 05/30/2023

"Unit making noise during spin , a squeeking noise.. found f7e6 error .. unit makes a rubbing / squeek in spin.. coming from pulleys / belt .. ordering motor , belt and splutch; ordrng 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23602

Carl A.

Job Details: 05/30/2023

replaced harness tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Stafford, VA 22554

Tanner B.

Job Details: 05/30/2023

"CX Concern that the unit leaked on left side, she moved a laundry bin on that side and there was a little bit of water under it.. today there was a little water under left rear foot, i checked for errors , no errors . ran diag and inspected unit, no sign of leak.. let a normal cycle run and found no leak .. cx paid svc call and going to keep an eye on it . couldnt repliacte a leak . Job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Norfolk, VA 23518

Carl A.

Job Details: 05/30/2023

"cx complaint of unit not making ice,checked unit, to find on/off rocker tripping off on unit, tried to trun maker back on to find it would not allowed tech to turn back on,replaced icemaker tested unit works as designed; ordrng 1 W11546935 (Refrigerator Ice Maker CA /VS), used 1 W11546935 (Refrigerator Ice Maker CA /VS) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ02

Near Mount Joy, PA 17552

Justin L.

Job Details: 05/30/2023

Cx complaint ice freezing together in freezer and leds out. As per Technical Service Pointer #: W11460554 Rev I Special project #: S191AQ found that the freezer led was cause of lights out. Was able to replace from van stock. Tested icemaker and found leaking. Replaced with pre-id and watched harvest and fill. Unit now checks good no further work needed

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Dumfries, VA 22026

Demonte S.

Job Details: 05/30/2023

Installed inner Oven Glass. Tested the Door. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Mount Airy, MD 21771

Marc M.

Job Details: 05/30/2023

parts damaged. rescheduled with office and parts warehouse. contacted cx and notified her soonest appointment was for thursday 6/1/23; ordrng 1 W11394572 (lid lock)

We serviced a

WHIRLPOOL FREEZER

Model KSSS42QTB04

Near Clarksville, MD 21029

Marc M.

Job Details: 05/30/2023

"upon arrival 0 psi on both high and low sides of system. absolutely no charge in system as indicated by previous tech on 5/19. confirmed also no pressence of dye on compressor, drier, condenser and various piping in upper compartment. checked also evap and found no dye present. as requested in previous ticket, contacted techline. techline determined due to internal leak unit will be deemded non-repairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Elizabeth City, NC 27909

Branden R.

Job Details: 05/30/2023

"cx complaint unit not making ice , checked all wires to ice maker on door , everything checked good , found no water inside ice maker . ice maker tested good but no water being dispenced into ice maker . ordering valve and ice maker just incase . cx stated it will make a full bin and then stop for about a month and start making ice again .; ordrng 1 WPW10179146 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Chesapeake, VA 23320

Zachery R.

Job Details: 05/30/2023

"cx complaint doors not alligned. checked unit, added washer to fc door, tested, unit is closing and stopping like it should, advised cx if issue happens again call back for service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA

Austin D.

Job Details: 05/30/2023

the unit located in the apartment does not match the serial and also the surface light is working. not sure if we need to close this ticket out or if the manager on site can locate it. called bobby the property manager twice and recevied no answer. his mailbox is full aswell.; saved tckt

Contact Us

About Us