"Replaced Motor and belt per SM, Found capacitor broken. Unit still wont aggitate or spin. Ohmed out motor circuit at control, found both windings reading open indicating issue with harnass. ORdering new Lower Harnass and capacitor for return visit. CX will have unit accessable for returning tech.; ordrng 1 W11158830 (capacitor) and 1 W11417071 (lower Harness)"

Cx complaint is that the unit is making a loud noise. Upon arrival I found that the FC evap was frosted over and the fan is hitting the frost making the noise. Cx stated that the fan has been replaced twice before by another service company. I checked the pantry harness and UI and verified that both are serviceable. I then entered into diag and ran test 3 and 36 and found that the fans are all running smoothly. I then entered test 38 and found that the Ui is not allowing the long forced defrost option. I entered it into short cycle and found that the unit is not entering into defrost. I quoted the cx for the cost of the repair. Cx paid the service call and is deciding on the repair. Cx is also looking into getting and extended waranty.

CX complaint unit is not cooling completely in refrigerator after my previous visit. I had found evaporator fan in RC section was not turning on arrived today and removed inside of unit. Removed evaporator cover and found fan blocked of ice. removed evaporator cover and cleared all ice in unit installed new evaporator cover tested unit fan are now blowing unit is now working as designed job complete

cx complaint unit is not closing properly.isnpected unti and could confirm.found hinge bolts loose causing door to move.tightend boltts and tested unit now closing properly.also tightend door handles

"cx complaint unit is making noise,inspected unit and could not hear no strange sounds.tested unit with no clothes and with clothes.never got any other strange noise.unit is working as designed.advised cx to record if any strange sounds happen.unit is good"

cx complaint unit is displaying f6e1.tested unit and could confrim.found ui board to be bad from moisture got in due to console peeling back.need ui and console W11660284 special order W11632709 special order; ordrng 1 W11660284 (console) and 1 W11632709 (ui board)

opened the box to the outer panel and the door is dented. the unit needs a new outer panel; ordrng 1 W11416785 (panel)

instaLLED PARTS CHECKS OK

"CX complaint: makes loud noises when spinningInspected unit, confirmed CX complaint during drain and spin cycle. Loud high pitched squeel. found rub marks on boot. could hear clicking and airplane noise. COntacted Senior tech and confirmed diag. Unit needs all 3 tubs, boot, tub clamp. Drive belt, pulley, and nut. 2 count 2 tech; ordrng 1 WPW10283361 (whirlpool nut) and 1 WP8182650 (pulley) and 1 WPW10388414 (drive belt) and 1 W10772619 (outer tub) and 1 WP8181673 (tub gasket) and 1 WPW10283352 (basket) and 20 WP8540092 (tub clamps)s and 1 W10772613 (front tub) and 1 WP8182119 (boot)"

"CX complaint: unit keeps draining and not completing cycles.Inspected unit, confirmed CX complaint. pulled F6E4and F5E1 fault codes off control. inspected door latch and found the white reciever binding up, throwing dooor latch code. inspected float, found even when jumping the switch the switch is not working. hat not making good contact and not pressing switch. ordering new float, float switch, float lever, and door latch for return visit.; ordrng 1 WPW10195039 (float switch) and 1 WPW10653840 (door latch) and 1 WPW10195036 (float) and 1 WPW10195037 (float level)"

cx complaint that unit is leaking when running i found the water to be lwaking from the underneth.. i tilted the unit up and found a possible crack/hole in bottom of unit of tub will need a new tub for 2 twch and 2 count for repair. cx will call when they recieve the tub.; ordrng 1 2TECH (2 TECH) and 1 W11460604 (TUB FRONTLOADER) and 1 2COUNT (2 COUNT FRONT) and 1 W11545322 (SHOCK absorbers)

"i was able to access unit and replace the control, temp sensor, bezels and knobs as per previous visit. tested unit and found unit now checks good."

"cx complaint unit not working. checked unit. test one, solid, test 2 solid, test 3 solid. found water not dispensing in tests. verified water turned on at valve but not entering unit. water valve humming during fill and humming during recirculation. cx advised me she had american homeshield. called office for assistance with that. collected $120 service charge and advised cx to call warranty company and have us sent back out under warranty and we will refund $120 after that. after cx gets warranty to send us back send tech with (W11542867) recirc pump and (WPW10217918) water valve"

Customer complaint is that the unit is running loud. Power applied to the unit and there is an unusual buzzing noise coming from the compressor. Ordering compressor and drier.; ordrng 1 W11580057 (compressor) and 1 W11506619 (lokring) and 1 W11578570 (lokring) and 1 W11506619 (lokring) and 1 W11109499 (drier-tube) and 1 W11504445 (lokring) and 1 W11504447 (lokring) and 1 W11506635 (coupler)

"Customer complaint is that the unit is noisy when running. Unit tested and ran normally. Had the customer add a load to the unit to see how it handled the added weight. Unit ran properly. Did notice that the padding around the UI wire hole was folded over and contacting the drum. Padding pushed back into place. Suspect something may have gotten stuck between the felt and bulkhead or between the blower wheel and housing, but had since cleared itself."

I was able to assist BM and unit test good.

"Cx complains that the unit make a clicking noise, inspected unit, no leaks but the lower srpay arm make nosies, is out of place, unit tested several times with cx and works fine"

"Customer complaint is that the unit is giving random error codes and got an error using the upper oven meat probe. Found the upper oven gasket is compressed in the upper right corner, needs a new gasket. Checked for stored error codes and found none, which did not match up with what the customer and prior tech was seeing. Ordering console, upper and lower oven controls, upper oven meat probe jack, and upper oven gasket.; ordrng 1 W11598200 (lower oven control) and 1 W11252826 (jack-probe) and 1 W11676903 (gasket)"

"replaced compressor and drier, pressurized, no visible leaks, vacuumed to -30'hg 20 min. charged, low pressure -3', .8 amp draw, advised cx to monitor, unit working as designed.; ordrng 1 W11506635 (coupler lr/vsreplaced compressor and drier,), used 1 W11506635 (COUPLER lr/vs) from stock"

"Arrived to find the box had not been opened and the cardboard showed evidence of being waterlogged. Box opened and found water in the bag containing the door, door was starting to rust in several places. Reordering door. Arranged for defective door and the other door to be collected.; ordrng 1 13094739SQ (dor-fip ss)"

"Cx complaint water filter stuck in the housing. Unit has 3yr warranty (2 from Jennair + 1 additional ELW).Confirmed complaint, I was unable to remove filter by hand, it was stuck, and the cap came out of place during every single attempt. Used channellock to remove the filter and installed new filter provided by the cx. Removed and reistalled the new filter several times with no issues."

"CX complaint every time they use water dispenser. It makes a loud banging noise. Arrived today and verified complaint found filter had to be defective or clogged. Customer is on a well which always causes a possibility of sediment to get into watering system, ordering filter, head and water filter for return visit, CX placed new filter on filter head which could have caused filter to go bad. Customer paid in full and scheduled for follow-up visit.; ordrng 1 EDR4RXD1 (Water filter)"

cx complaint that unit timer is not tunring and wilil not start i found stem issue with the timer and that not going through the console overlay and the knob shaft. will need the knob and timer once removed knob and consoel unit did start up call to reschgd when in; ordrng 1 W11566735 (timer speical ordr) and 1 W11675852 (large konb)

"Cs unit wont finish cycle, confirmed complaint. I found error code f7e4 basket reengagement failure. Diagniotics cycle wouldnt complete. removed rotor and inspected slider, Slider has separated from hub.Replaced slider and tested unit. Unit is now working properly. Collected 266.20 CC.; used 1 W10734521 (slider) from stock"

"cx complained unit wasnt finishing wash cycle. after testing unit in diagnostic mode i got error f8e1. long fill no fill. afte further inspection unit needed a new inlet water valve because water wasnt coming into unit. replaced water valve. advised cx to get a plumber because of the water issues. unit is now working properly. cx didnt have pop , added 8 weeks to actual good date; ordrng 1 W11210459 (valve), used 1 W11210459 (valve vs ir) from stock"

"cx complaint the unit isnt dispensing water & isnt making ice. can confirmed. found a glitch with valve system. put unt into test mode. activated 96, water dispensed. took unit out of test mode, unit dispenses water. took icemaker out, found broken wires to unit. gave cx a quote for the repairs. $838.00 cx paid in full by card. ordering door.; ordrng 1 LW11034290 (door)"

"Customer complaint is that the unit is cutting out during the drain cycle, giving an F9E1 error code. Unit was completely empty on arrival. Drain catch is clear, pump is not obstructed. Ran test cycle and the unit just keeps running the drain pump, will not fill. Air trap is not clogged, pressure hose is good. Reran the test cycle and the drain pump ran for a very long time, but did finally start running the test cycle. Suspect an issue with the pressure switch. Ordering switch.; ordrng 1 W11316246 (pressure switch)"

"CX complaint unit was not drying dishes as they once were. After a previous text visit, he had found the heating element was disconnected from sump assembly. Causing heating element to not heat and dry dishes. After previous tech visit, he had thought that unit may need a new sump assembly, which was causing the issue. Arrive today and inspected unit checked for error codes and had none present. Ran a test cycle unit completed cycle with no issues all functions worked properly inspected inside unit and found middle spray arm to be completely clogged, which could be the reason why nothing was getting washed in the middle of the unit. Removed spray arm and cleared debris. Retested spray arm is moving and is clear of any debris. Speaking with customer he has stated since last text visit everything has been working fine and dishes have been drying, he has stated he did not want to replace sump because it is working. He has stated if this continues to happen again, he would give us a call. But at this time does not want to do any further work. I explained if this happens again and he gives us a call. We will come back out with a clear door but it would be a new service call. Unit is working as designed job complete."

cx complaint was foam was coming out doors in rc confirmed issue seen the foam coming out the doors and is very visibe ordering new doors for cx and the drawn track also didnt stay on line; ordrng 1 LW10858417 (right door) and 1 W11623349 (left door) and 1 LW10858419 (fc door) and 1 W11178521 (nameplate) and 1 WPW10468556 (track)

"cx complaint is a banging noise. cx said noise happens during spin and now says its happening during agitation as well. i found no saved codes. cx had unit loaded with towels so i started a bulky/heavy duty cycle. unit filled and began agitating. it started making a chirping/rubbing noise when turning in 1 direction. cancelled cycle and ran drain and spin cycle. inspected under unit and found drive pulley only hand tight. nothing else out of place. tighened and ran bulky cycle again. noise did not return. documented with techline beings cx wants unit replaced. they advised if noise returns to replace gearcase, drive motor and belt. unit is currently working as designed."

cx complaint was unit would leak water when using ice maker and water vavle confirmed issue went into the diag mode went to tesdt 45 tested water fill and unit started to leak from the water vavle took cover off ran tested again see watr was leaking from cracks in the water valve ordering new vavle turned IM off and locked water dispening; ordrng 1 W11482383 (water valve)

cx complaint was unit want drying confirmed issue replaced the control and HM tested unit everything was heating fine cx also got vents cleaned before we came out

"replaced compressor, pressure checked sys with 125 psi nitrogen, vacuumed to -29, pressures held. filled with r600, verified stable pressures and full frost pattern."

"intermittent no cool, no fans or noises when not cooling. testing indicates thermostat likely failing. ordering thermostat.; ordrng 1 WP2198202 (thermostat)"

"cx complaint interior light comes on and off, unit doesnt start sometimes. inspected unit and found interlock switches are faulty. found unit falls under Technical Service Pointer #: W11245251 rev B. ordering interlock switches. scheduled cx for 6/1/23 cx paid in full; ordrng 1 W11244490 (interlock)"

CX complaint unit displaying f1e0 confirmed complaint ordering control; ordrng 1 W11583303 (Control)

"cx complaint not cooling properly, found temps 45 RC, 25 Fc, fans and compressor running, found only 2 rungs of frost pattern on evap(see pic), unit low on refrigerant, sealed system leak, ordering compressor, evap, drier and fittings..........3 coutn sealed system......... must also level unit for shelving not to roll out; ordrng 1 W11574734 (compressor kit) and 1 W11598434 (fc evap) and 1 W11506620 (fitting 20A) and 1 W11504450 (fitting 20B) and 1 W11109499 (drier-tube) and 1 W11504445 (fitting 25A) and 1 W11504447 (fitting 25B)"

"replaced valve, tested, unit working as designed."

cx complaint unit not powering on. inspected unit and found power at respective outlet. determined unit to have failed external drain pump. replaced with pre id parts and tested unit. unit now checks good.

"Per the previouse tech ,I was able to access and replace all parts. I tehn recalibrated the unit and ran a auto test. I found the unit to be opperating as designed. Unit test good."

Cx complaint F1-E4 removed and replaced the interlock kit and tested for proper use unit now functions Normally

"cx complaint was IM wasnt working confirmed the issue first took a look at evap forst pattern looked great then check test 15, 45, 56, and 57 everything passed with no issue ordering new ice bc the thermister was reading warmer then it should; ordrng 1 W11658802 (ICE MAKER)"

GOT HERE did a nitro flush low side -13 high side 0 calle TL states that is a restriction on capillary tube out from drier states to replaced or redo connection replaced drier again pulled system to 30 inch vacuum filled unit with 55oz of refrigerant pressure reading now was 5psi on low side & 230 on high side called TL again Robert ask me to unplugged unit to see if pressures equalized did that & got 55on low side & 70 on high side TL states that is a restriction on cabinet liner unit is not repaiarable documented call w SR above

Cooktop arrived with scratches on edges and on corner. Leon; ordrng 1 w11476176 (Cooktop)

"cx complaint unit intermittent agitation. checked unit found F7E5. checked under unit found oil leaking at gearcase, worn belt and cam. found intermittent shifting at shifter. also ordering capacitor just to be safe. also found worn suspension causing basket to bounce after testing.; ordrng 1 W11454741 (gearcase) and 1 WPW10006384 (drive belt) and 1 W10913953 (actuator) and 1 W10721967 (drive pulley) and 1 W11158830 (capacitor) and 1 285565 (agitator assy,comp) and 1 W10780045 (suspension)"

"cx complaint unit wont run , checked unit and found when testing unit it will not go passed sense . found bad cap on unit not allowing unit to sense . replaced cap and calibrated unit is running as designed ."

inspected unit and found parts not needed. security pin simply not in place in front right suspension arm. was able to reassemble existing suspension and tested unit. unit now checks good.

"CX complaint: IM bailer arm wont stay on. Tested and verified complaint. The rear mount for arm broke off. Ordering IM. CX paid for service, labor, S&H and part by CC. CX paid in full. No money owed on repair visit. Scheduled return visit for 6/5 any time.; ordrng 1 D7824706Q (ice maker)"

Changed parts and tested unit and unit is now as designed

"CX complaint unit not working verified complaint, found strike and latch not working, replaced tested working as designed; ordrng 1 W11457841 (Strike JP/VS), used 1 W11457841 (STRIKE JP/VS) from stock"

"Replaced Acu, tested unit. Unit is now working properly.No error codes present, ran diagnostics , diagnotics cycle completed.No error codes present."

"Upon arrival I noticed the new cover is too small 30' , measured downdraft and found its the 36' model and the motor doesnt carry the sticky button. Reodering correct sized cover and button.; ordrng 1 W10798400 (36' cover stainless) and 1 W11230930 (switch-pb)"

"Cs unot doesnt want to start, confirmed complaint. I found the unit wont start and shows f11 for mcu lost comm with acu. Verified acu ok, but MCU has failed.Quoted customer for mcu and bellow(super moldy) but she denied repairs. Collected $120 cash for svc call."

"installed parts, unit cks ok.."

"tech line kurt. customer stated that the unit was showing a clogged vent error on the ui.. verified issue and ran a dryer vent test kit, unit failed the vent test... filed with wpl and explained to the customer that the unit is sensitive to vent lengths. the vent is close to 50ft... unit is operating as designed..."

"installed parts, unit cks ok.."

"Replaced parts and tested unit, unit now working as intended."

"Cx complaint unit is not working properly inspected unit found refrigerator section works properly however the freezer is not freezing however ice is being made ordering the fan motor with blade, also ordering controls and thermostat ; ordrng 1 WP2169142 (evaporator fan blade) and 1 W11642241 (Control) and 1 WPW10317076 (cntrl-elec) and 1 W10316760 (thermistor)"

cx complaint right light not working. found loose connection to right light. verified harness connected. tested unit working as designed.

"cx complaint: RC not cooling rightInspected unit, confirmed complaint.Found RC sitting around 34-37 degress per UI and FC sitting at 5 degrees. Checked units thermistors via test mode and found the following.test 3 - 89 degrees(bad)test 27- avg temp- 35 degreestest 28 - max temp reached 77 degreestest 128 - reading version 1.0.0.0 ( not 7.0 confirmed with DS from SS Line)CX paid svc fee, wants to think about going ahead with repair.; ordrng 1 W11533213 (control)"

REPLACED THE HEATER UNIT CHECKED GOOD.

Cx complaint of squeaking noise. Did confirm that the cx counter mount is loose and is rubbing on stone. Informed cx they can remount or seal the mount to the stone with silicone. No ms picture due to no sticker. Informed cx they need to call whirlpool for the sticker.

"cx complaint all 3 lights flickering again. inspected unit and verified complaint. seems the bad fz led from previous visit damaged main led in rc ceiling. replaced rc ceiling led and fz led at same time. unit is now working properly. if cx calls back, send tech with harness(W10417930) and leds(WPW10515057)(WPW10515058)"

Cx complaint is that the unit is not igniting the LF burner. Upon arrival I found that the burner is not igniting consistantly. I removed the burner head and inspected the burner head and found some rough edges in the simmer port. I then attempted to remove the orifices to verify they are the proper ones and found that both are cross threaded and tight. I am ordering the orifice holder and burner head and orifices. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11378584 (Orifice Holder) and 1 W11643164 (Spud orifice) and 1 W11661909 (Spud Orifice) and 1 W11344539 (Burner Head)

Replaced control per prior diagnosis. Tested after repair and the dryer is now working properly. Job is complete

CX complaint is no ice. Inspected/tested and found IM motor defective and stripped so bail arm doesnt move and harvest IM. Ordering IM and return with pre-id valve. Cannot reschedule due to part availabilty; ordrng 1 W11542654 (ice maker)

"CX complaint is FC light not working. Inspected.tested and found FC switch was defective. CX had condensation from mullion stip dripping down to FC gasket and into liner causeing midlle of drawer to freeze up. The moisture cause to switch to visibly stick in the closed position. Replaced switch from VS and set humidity control to on to keep mullion from sweating so much. Unit is now working properly. Job is complete; ordrng 1 W11396033 (switch FRVS), used 1 W11396033 (SWITCH FRVS) from stock"

CX complaint is dent on door. Inspected and verified. Builder receipt is from jan 2023 but CX just settled two weeks ago so is under to 30day cosmetic warranty. CX will be emailing the closing paperwork to the VIA email address as proof.. Ordering left RC door. CX is aware once the door is ordered it will be shipped directly to them; ordrng 1 W11477025 (left RC door)

"Cx complaint unit dodn't spin clothes out and water was left in basket. Entered diag and found error codes F8E6 water hazard and F7E9 locked rotor. Ran test cycle and found the unit had a slow fill. Unit completed test without any other issues. Inspected underneath and unit was leaking oil. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11449841 (gear case) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W11165546 (inlet valve)"

Installed ACU drain pump and door lock tested working as designed

"cx complaint dryer timer not turning correctly and unit not heating properly. inspected unit and verified complaint. found have to turn timer extra to get it out of off position so its pointing halfway thru the cycle in order for unit to start. for heat, unit is a 120v dryer and is getting proper power supply. element and thermostats test good. found element not getting any power from timer. ordering timer, call cx to schedule return visit once we have eta on part; ordrng 1 W11409801 (timer)"

REPLACED THE CONTROL AND TESTED UNIT CHECKED GOOD.

cx complaint the unit is leaking. found water supply hose to hot valve is leaking. advised cx not an item we can order. local supply store can help. SDPICS of unit.

cx complaint is when door opens all the way and then closes there a pop and loud saound. tested and checked over unit. saw unit has vent bklow out piece at bottom of the door that hits botton of cabnit since units built into counter and does not have all the floor roon as a normal install. was able to adjust vext and adjust but unit set to top. went over everything with cx and shower her as well. advised cx if sound comes back they will need to remove lower wook kickplate and shave down some. she was not happy and old unit didnt make sound or have issue but old unit may not of had vent. unit checks and runs as it should. job complete.

cx complaint the icicles on back of wall in RC & doors arent shutting proper. damper & insultation not sealing to back wall. ordering damper w insultation. adjusted front legs to have door shut more firmly.; ordrng 1 WP13012402 (damper insultation) and 1 WPW10594330 (damper)

installed all parts. unit working properly.

CX complaint unit not heating checked unit found heater open. Along with lint duck blocked tempted to call CX no answer tenant as well tried to reach out no answerQuoted CX279838 $62.10110 labor$15

CX COMPLAINT UNIT STARTS THAN GOES TO DONE CAP AND MOTOR NEEDED; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (Whirlpool Washer Capacitor)

"cx complaint the leaving gas smell. found gas still on unit, no smells on arrival. used C0 leak tester. found no leaks."

Cx complained the unit did not spin. Inspected the unit and found that it just hums when trying to agitate or spin due to a bad capacitor. Unit needs new capacitor; ordrng 1 w11227944 (capacitor)

"replaced auger motor, yoke and divider. tested unit. unit is now working properly. cx left without telling me, called for him several times and didnt hear any responses or see him outside. decided to move on then saw him walking from his car toward house. advised cx unit should be good to go and to call back if theres any issues."

"the client purchase a 5 year extended warranty, wrong info .. unit needs inlet vavle; ordrng 1 W11165546 (valve)"

"cx complaint unit may be leaking, not sure if its unit or utility sink next to unit. inspected unit, no leaks coming from unit. found utility sink is dripping from drain pipe and also from crack on bottom of sink, pic saved. ran test cycle, no leaks from unit. advised cx to call plumber to correct leaks at sink. unit is operating as designed."

"cx complaint the unit isnt cooling proper. found when showing up unit barley cooling. took evap cover off, founnd unit cooling then hear compressor shutting off & on. windings screwed up on compressor. seal system issue. cx paid svc by card. cx will be buying new unit."

"cx complained unit wasnt making ice. tested ice maker and it was getting 120volts. jumped ice maker stil wasnt working. ice maker isbad, quoted for new ice maker. collected 120 for service call, cx said they will call if they want to move forward with the repair.; ordrng 1 W10886931 (icemaker 152.16)"

Cx complaint is ignitor getting stuck on. Only happens with the front left burner. If you turn the burner off and back on it does not correct it. Only way to correct it is to nudge the burner heard with something. Does it with no pot/pan and the downdraft off so eliminated them being an issue. Ordering the burnerhead and ignitor and spark moudle. Cannot rescheudle at this time. Job is complete.; ordrng 1 W10815355 (burnr-head) and 1 W10862323 (igntr-surf)

"cx complaint vibration during cycle - top load washer checked unit and found no error codes stored . ran unit in normal and all major componets checked good , found when in drain and sppin unit shakes pretty bad . disassembled the top of unit and found suspension rod on the back righr unseated allowing unit to shake when spinning . reseated and tested unit is now running as designed ."

"installed right front inf switch, tested, working properly"

cx complaint is large and uneven flames. cx said all burners are having the issue but the rear right is not as bad. unit is on natural gas. tested each burner and confirmed the complaint. flames look good but are still large when set to low. i adjusted flame height. all burners now look good. cx is happy with unit.

cx complaint cracking noise. arrived and found no cracks but did notice door hinge when opening was binding with cabinet. made adjustments to install and now there is no crack sound and dw is opening correctly now. repair complete

Cx complaint all the lghts are not working.Confirmed all the lights off. Replaced all the led modules per sp W11606409 Rev G. S-code S84638 covers parts and labor. All the ligts turnen on and worked as designed. Collected $120

"CX complaint convection fan sometime doesn't work.Ran test mode, no errors. Tested convection fan several times on and off in diagnostic with no issues. Turned on and off several times concection bake cycles, the fan turned on and worked avery time. Ran a concection bake cycle, the fan worked as designed. I was unable to replicate any issue with the convection fan."

"Cx complaint lower oven self clean not working, lower oven door noisy, both cavity lights not working.Confirmed lower oven self clean not starting, control not sensing door closed. Found loose door switch, tightened part, self clean worked ok. Uniit needs lower hinges and recepte le and 2 light bulbs. Ordrring 2 light bulbs WP74009925 and 2 receptacles WP74011337. Pre id hinges to be installed on return. Collected in full, $525.81 with check # 3057; ordrng 2 WP74009925 (light bulb)s and 2 WP74011337 (receptacle)s"

"Cx complaint poor wash.Ran diag, found F5E1and FcE2. The door latch worked ok. Ran the complate test cycle with a bowl on the top rack. Spray arms turned, but the bowl took long time to get filled by the water. The water pressure created by the wash motor seemed to be low. Hot water temp from the sink faucet 119F. Ordering sump/motor assy. Return visit 6/1/23; ordrng 1 W11178672 (sump/motor assy)"

"Cx states lint accumulating in corner of trap, inspected and confirmed. Used dryer vent test kit to test air flow, card would not fall off hanger with vent connected, disconnected vent, card came off immediately. Informed cx there is restriction in vent, advised cx to hire vent cleaner. Unit is working properly."

"CX complaint: sometimes unit doesnt spin water out and unit movesInspected unit, confirmed unit movement, releveled and tested unit. went over proper loading of unit. unit now working as intended."

"cx complaint: dishes not dryingInspected unit, found broken damper laying under unit and F7E1 for no heat. replaced heating element with pre id due to rust marks around element. tested unit, still wont heat. checked for voltage and voltage would cut in and out. ordering new control and damper for unit.; ordrng 1 W11305297 (control) and 1 W10350335 (damper)"

CX complaint: after repair unit was leakinginspected unit confirmed drasin hose came lose resecured drain hose and tested unit. unit now working as intended.

cx complaint is the breaker tripping randomly. when i arrived breaker was off to unit. i turned breaker on. it is a GFCI breaker. i tested unit multiple times and found it did not trip. tested amp draw and it never went over 14amps. i advised cx breaker is the issue and gave her contact number for eaton electrical from service pointer. unit is working as desgined.

"replaced door ,. tested unit."