Important Service Call Pricing Update
Effective October 1, 2023
$139 for MD, VA, WVA, DE, PA, NC, SC
$175 + tax for Washington, DC
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
02/22/2023
Installed new valve but that did not fix the unit. We have run into this issue alot not and what fixes it is usually the spark module and switch harness. NTO parts.; ordrng 1 WPW10475149 (spark module) and 1 W11561449 (switch harness)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chesapeake, VA 23322
Zachery R.
Job Details:
02/22/2023
"replaced parts, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Williamsburg, VA 23188
Lucas R.
Job Details:
02/22/2023
"cx complaint unit not filling, checked unit found open cold solenoid, replaced valve, calibrated, tested, unit working as designed.; ordrng 1 W11210463 (valve lr/vs), used 1 W11210463 (valve lr/vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gordonsville, VA 22942
Thomas B.
Job Details:
02/22/2023
Removed and replaced the water valve assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hughesville, MD 20637
Shawn D.
Job Details:
02/22/2023
"arrived to find new compressor is outside on the tech so brought compressor inside to find it upside down in box 1 plug missing and no oil in the compressor. cx said unit never worked from day 1. opened system and was low so added coupler to compressor then vacumed unit down and replaced the clip for thermister and control then filled to unit to recomended and styarted cooling good. told cx to give it 24 hours to see if unit works and if it doesnt we need to reorder compressor. unit is good; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Gordonsville, VA 22942
Thomas B.
Job Details:
02/22/2023
Found the compressor unplugged reseated connection tested for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Washington, DC 20011
Samuel R.
Job Details:
02/22/2023
replaced ice maker and tested ice maker.now working properly.checked top panel and panel dented will need to reorder.W10873128 special order; ordrng 1 W10873128 (top panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Taneytown, MD 21787
Bernard M.
Job Details:
02/22/2023
"Replaced damper, restored power and it opened allowing air to enter. Informed cx to allow 24hrs before placing items in RC. Unit checks good"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Catonsville, MD 21228
Robert L.
Job Details:
02/22/2023
"installed humidity sensor per previous, unit instantly error on popcorn f4e4, called tech line(forgot to get SR#), ohmed sensor from control 14.5k within range, they said replace control, ordering control; ordrng 1 W11342846 (main control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Chesapeake, VA 23323
Zachery R.
Job Details:
02/22/2023
"cx complaint ice box fan making noise, checked unit, no ice build up atm, ran all fans, all fans are good, set unit to 8 hour defrost, documented on service matters app, provided sr# to cx."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Arlington, VA 22207
David J.
Job Details:
02/22/2023
CX complaint unit is leaking water underneath of unit. This unit is at an appliance store that has no way of testing the unit. Inspected unit the best I could and found that tub has damage at the back right corner you can see were there is an old waterline leaking from where the tub damage is pulled back of motor off and water poured out of the motor unit is going to need a new tub and sump and motor to properly repair. Explain to customer if I have no way of testing after we repair I cannot guarantee the repair. Customer said there is a hose Spicket outside that he will make sure to have a hose to test once repair is done. Customer will give us a call. Once tub arrives.; ordrng 1 W11409866 (Tub) and 1 W11416362 (Pump / motor)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Leesburg, VA 20175
Ricky E.
Job Details:
02/22/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model LLR6144BW0
Near Georgetown, SC 29440
Jason T.
Job Details:
02/22/2023
"Installed agitator and cap, lid hinge screws are seized, unable to remove to install the lid. Advised cx parts will direct ship to his house, contact VIA dispatch to schedule a return visit once parts are received, cx agreed.; ordrng 4 WPW10119828 (screw)s and 2 WP21097 (pad)s and 1 WP54584 (hinge) and 1 WP54583 (hinge)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Aldie, VA 20105
Daniel J.
Job Details:
02/22/2023
replaced tub seal again and bottom door seal customer loaded up dishwasher and started cycle ran for about 40 mins no leaks present
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
02/22/2023
Cx complaint is that the unit is leaking. Upon arrival I found that the unit leveling legs have failed and the cabinet is sitting directly on the floor. I found that the outer tub is seperated at the drain pump. I am ordering the outer tub and levleling legs and drain pump. Cx will inspect and inform the office when the tub arrives.; ordrng 1 W11219115 (Outer tub) and 4 W11213957 (Leveling legs)s and 1 W11399437 (Drain Pump)
We serviced a
AMANA WASHER
Model NTW4516FW
Near Norfolk, VA 23502
Austin D.
Job Details:
02/22/2023
cannot locate the unit in the store. was able to find 3 of 4. this was is nowhere to be found. i checked down each bay and all sections of the back area. will need to relocate before rescheduling.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Washington, DC 20007
Samuel R.
Job Details:
02/22/2023
cx complaint unit is not making ice or any water is coming out.inspected unit and could confirm.removed filter and tested unit.got good water flow with out filter.unit will need a new filter head W10862460 8 tribles; ordrng 1 W10862460 (filter housing)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Suffolk, VA 23434
Zachery R.
Job Details:
02/22/2023
"replaced all parts, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Gordonsville, VA 22942
Thomas B.
Job Details:
02/22/2023
Unable to locate Unit RTM states she will look into it 1st Attempt; saved tckt
We serviced a
MAYTAG WASHER
Model Mvwb835dw3
Near Annandale, VA 22003
Richard B.
Job Details:
02/22/2023
"CX complant. Washer dosent work. Prior diagnosis found unit needs a lid assembly. Installed lid and tested unit. By running a cycle. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Centreville, VA 20120
Demonte S.
Job Details:
02/22/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Ran Service Diagnostics on the unit. Ran Service Test 15 - Ice Levels Sensor Test. Ice Level Sensor is switching from 02 to 01 once finger is over the Switch. Ran Service Test 36 - Ice Box Fan Motor. Ice Box Fan Motor is running. Ran Service Test 56 - Ice Maker Error Codes. I'm getting E5 = Ice Maker Thermistor isn't satisfied. Ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. I then ran Service Test 45 - Ice Maker Fill Test. Ice Maker Filled. Unit will need Ice Maker. ; ordrng 1 W11579560 (Whirlpool Refrigerator Ice Maker)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dover, PA 17315
Sal R.
Job Details:
02/22/2023
"I was able to access and replace both parts,. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SDRXXY07
Near Suffolk, VA 23434
Zachery R.
Job Details:
02/22/2023
"replaced evap fan motor and blade, tested, unit has proper voltage supplied, advised cx to monitor unit for 24-48 hours before loading with product. while packing up cx pointed out defective drawer rail, quoted cx, cx paid in full; ordrng 1 W10874836 (end cap)"
We serviced a
MAYTAG DRYER
Model MEDP576KW0
Near New Oxford, PA 17350
Bernard M.
Job Details:
02/22/2023
"Cx complaint unit doesn't heat. Started on normal high heat and unit didn't heat up. Accessed the heater box and found no continuity at the element. All other components checked good. Replaced element using pre-id parts, unit now heats as designed. Cx paid $345.82 for full repair"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Wolf, PA 17347
Sal R.
Job Details:
02/22/2023
"CX complaint is that the unit is givinh a electrical burning smell. that the outlet/power supply is experianceing a thermal event. I powered the breaker off and advised CX to have a licensed electrican come into the home and inspect the pwer supply. I alos unplugged the unit and informed CX to not use or power unit on until a licensed electrican inspects the power supply. I contacted WP saftey team and explained my findings I informed CX that if called service is called for the same reason, a receipet form a licensed electrican will be needed before service is provided.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL RANGE
Model KCGS556ESS02
Near Aldie, VA 20105
Daniel J.
Job Details:
02/22/2023
spoke with wife about burner was unsure she tested called husband who came home while i was working on fridge both tested and burner working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Columbia, MD 21046
Andrew H.
Job Details:
02/22/2023
"c xcomplaint is the unit is not cooling. i checked and found leak at the discharge line. compressor is in working condiction and not over heating, i replaced the coupler, drier and high side line leak. i pulled unit into a vac and filled to 68g, unit is now working proiperly; ordrng 1 look (look) and 1 w11506635 (coupler), used 1 w11506635 (coupler AH VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Charlottesville, VA 22902
Eric F.
Job Details:
02/22/2023
"Could not confirm cx complaint unit leaking from door, unable to replicate leak. Instructed cx to run unit and call back if issue reoccurs."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, VA 23188
Lucas R.
Job Details:
02/22/2023
"cx complaint water not pumping, checked unit found 7-2 wash motor failure, 120 vac to motor, motor not turning.; ordrng 1 W11460946 (pump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Westminster, MD 21158
Justin S.
Job Details:
02/22/2023
finished adding the refrigerant. the unit is now beginning to cool down. the unit is nwo good
We serviced a
KITCHENAID OVEN
Model KSDB900ESS2
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
02/22/2023
Cx complaint bake not working. Found thermal event on bake element and control board sending128V to the element. Quoted repair $566.71 with $125 labor for control board W11099784 and bake element W10779716 replacement. Cx needs mor time to make a decision. Collected $120 with check ; ordrng 1 W11099784 (main control) and 1 W10779716 (bake element)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM00
Near Union Bridge, MD 21791
Justin S.
Job Details:
02/22/2023
replaced the harness and reset power to the unit. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Silver Spring, MD 20902
Roberto I.
Job Details:
02/22/2023
Cx complaint no ice. found frozen fill tube again. Ran test 45 no fill. Ran test 19 and left heatrr on for few minutes and then the icemaker fill worked. The heater is fine and gets the power but seems like the control board is not activeting it during normal operations. ordering control board W11224256. Return visit 3/2/23; ordrng 1 W11224256 (main control)
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Baltimore, MD 21206
Neil H.
Job Details:
02/22/2023
REPLACED THE MOTOR TESTED AND CHECKED GOOD.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Lewisberry, PA 17339
Sal R.
Job Details:
02/22/2023
CX complaint is that the unit is making a grinding noise during opperation. I quoted CX for the cost of repair in the amount of $240.00 for service and labor charges. Part is covered under a 1 year warraty. CX is calling WP for P&L.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Stephenson, VA 22656
Ken M.
Job Details:
02/22/2023
Customer stated that the error code came back after the last visit. Found no standing water in the unit on arrival. Started a quick wash cycle and monitored the unit. Unit is draining very slowly again. Confirm poor flow to the drain pump. Inspection of the drain hose found torn underwear blocking the intake. Obstruction removed and unit retested. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ellicott City, MD 21042
Robert L.
Job Details:
02/22/2023
"cx complaint just stopped coling, fans running, both compartments room temp, no frost pattern, compressor overheat and clicking of instantly, ordering compressor and fitting .........2 count sealed system; ordrng 1 W11580057 (compressor) and 1 W11504415 (fitting 28A) and 1 W11504431 (fitting 28B) and 1 W11506619 (fitting 28C) and 1 W11109499 (drier-tube) and 1 W11504433 (fitting 32A) and 1 W11504447 (fitting 32B)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Hyattsville, MD 20784
Shawn D.
Job Details:
02/22/2023
replaced front left element and tested and now works good on both settings. unit is good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Vienna, VA 22181
Richard B.
Job Details:
02/22/2023
"CX complant Fridge not cooling. Inspected unit and found fresh food evap iced over , Found drip pan is warped and cracked. Unit will need thawed out and pan replaced per service pointer Tying back evap against back wall . Quoting CX price to replace fan with thermisters and drip tray. CX owes 200 labor on return, RB; ordrng 1 W11457241 (drain pan kit 77.34) and 1 w11087438 (evap fan 126.87)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Harrisburg, PA 17109
Cody H.
Job Details:
02/22/2023
"CX complains everytime unit goes through drying cycle unit kicks breaker. Ran unit through diagnostic cycle with amp clamp to see amp readings. during wash cycle unit is pulling 1.35 amps, during drain cycle unit is pulling .235 amps. Unit did not kick breaker in diagnostic cycle nor did it get close to max amp draw. Put unit into pro wash with heated dry to replicate what CX normally does and watched amp draws. high limit thermostat reads 0.0 ohms during normal cycle, heater element shows 11 ohms. CX claims unit would have kicked breaker by now into the cycle, was unable to replicate issue CX was having. Instructed CX that it could have something to do with breaker being shared with basement receptical, but at this time unit is working as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Jason A.
Job Details:
02/22/2023
CX complaint MW+O MW light is out & door error message when using MW/ Verified complaint. Inspect MW door liner & cavity for flatness & gaps. Door doesnt hold position when partial open. Pushing in top right corner closes switch & relay & MW heats. Schedule same day as FRIDGE 661628 & MW+O 662928. CX request JJ to return > JJ; ordrng 1 W11578578 (harness interlock incl switches) and 1 W10886919 (lamp-MW) and 1 W11238401 (transformr light) and 1 W11325786 (MW Apl Mgr) and 1 W11598178 (MW door Hinge RIGHT) and 1 WPW10128850 (arm) and 2 461967825781 (shoulder screw / hinge)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDW10
Near Salisbury, MD 21804
Frederick R.
Job Details:
02/22/2023
Arrived at job and upon visual inspection saw black oil all inside drain pan under condenser.. Installed coupler and filled with nitrogen. Black oil started coming out of condeser. Cut drier and found black sludge oil all inside. Spoke to Robert at WPTL. Sent pics of total SS contamination via text. Unit is being submitted for in warranty non-repairable designation. Informed CX of WP's decision. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Shrewsbury, PA 17361
Bernard M.
Job Details:
02/22/2023
"Used water pressure gauge and had 75psi from supply. Contacted TL, reported findings and was told pressure is in the proper specs. TL suggested placing regulator on the supply valve side using pex tubing to reduce pressure. Cx is having licensed plumber replace the copper line feeding from valve to unit. Cx will contact office when this is done. Ordering kit and tubing, once in reschedule; ordrng 1 W10786952 (regulator kit) and 1 8212547RP (tubing)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Scottsville, VA 24590
Eric F.
Job Details:
02/22/2023
"Called techline, techline determined that all the parts that can be replaced to affect intermittent cooling issues have been replaced, determined that unit is non repairable. Informed cx of techlines decision, gave cx reference number. Cx going to reach out to whirlpool customer support for documentation of unit condemnation. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Suffolk, VA 23435
Zachery R.
Job Details:
02/22/2023
"cx complaint right door not sealing. checked unit, come to find defective stopper. lubricated stopper, door still has to be forced shut. ordering right rc door to complete repair. advised cx part could take up to 6-8 weeks and will be sent directly to their home and to inspect part; ordrng 1 W10782299 (dor-fip)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frankford, DE 19945
Michael E.
Job Details:
02/22/2023
Replaced tun assembly as per previuous diagnosis. Could not test unit due to it being in garage with no power or water to test with. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hanover, PA 17331
Bernard M.
Job Details:
02/22/2023
"Cx complaint unit won't start cycles. Entered into diag and found error code F5E4. Ran test and unit completed test without issue. Had cx add clothes and start normal cycle and the it would lock, unlock, sense then say done. Inspected underneath and found oil leaking from gear case. Referenced SP#11632927, ordering parts and 2 call count, once all are in contact cx to reschedule.; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W11395618 (capacitor) and 1 W10721967 (clutch) and 1 W11481722 (actuator)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Virginia Beach, VA 23454
Carl A.
Job Details:
02/22/2023
"cx complaint of not being able to start unit ,checked unit to find that the strick on lid had fallen out, try to reseated strick on lid and glass lid sperated,replced lid from pre id tested and claibrted unit works as designed"
We serviced a
JENN-AIR OVEN
Model JJW6024HL0
Near North Bethesda, MD 20852
Roberto I.
Job Details:
02/22/2023
"VCx complaint descale cycle ran for over an hour without finishing. Cx cancelled cycle.Ran diag, found F6E4 error. Called tech line, spoke to Nate. He advised to replace UI and main control and to tell the cx to let the descale cycle run for more time iuntil it finish. Ordering control panel W11354234 and appliance manager W11353849.; ordrng 1 W11354234 (control panel) and 1 W11353849 (appliance manager)"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ1
Near Waynesboro, VA 22980
Danny R.
Job Details:
02/22/2023
installed part cx had plumber hook unit up do to gas pipe was used to install unit not athe gas hose nipples . unit checksok
We serviced a
WHIRLPOOL DRYER
Model WGD70HEBW0
Near Washington, DC 20015
Brian F.
Job Details:
02/22/2023
"Cx states lint trap broke when forced into filter housing facing wrong direction. Inspected unit, found lint trap ok, but filter housing is broken. Ordering filter housing, cx PIF.; ordrng 1 W10906551 (Filter housing)"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Virginia Beach, VA 23462
Branden R.
Job Details:
02/22/2023
"cx complaint grinding or rubbing noise - top load washer checked uint and found no error codes stored to unit , tested all major componets found when in drain and spin rubbing noise happens disasembled to find cap halfway unseated allowing it to clip that holds it on to rub on housing of belt causing loud noise when spinning. seated properly and tested unit . everything now checks good and unit is running as designed"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
02/22/2023
Cx complaint is that the control is not displaying. Upon arrival I found that the burners all work properly but the control board is unresponsive. I verified the incoming voltage. I checked the ribbon cable and found that it is secure. I am ordering the control board. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11567368 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Hanover, PA 17331
Bernard M.
Job Details:
02/22/2023
"Replaced LED, RC fully illuminates. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fairfax, VA 22033
Jason A.
Job Details:
02/22/2023
"CX compliant DW spray arm not moving and melted during dry heat cycle. i check lower sprsy arm is secure.used sand papper to remove melt plastic .run test wash verified wash arms was moving .unit completed test wash drain,heated no smell. SZ/JJ; ordrng 1 WPW10491331 (spray arm lower)"
We serviced a
WHIRLPOOL STACKABLE
Model wet4027HW1
Near York, PA 17401
Sal R.
Job Details:
02/22/2023
"Per the previouse tech, I was able to access and replace the dryer door switch,. I then tested on a timed dry cycle and found the unit tobe opperating as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Rockville, MD 20850
Andrew H.
Job Details:
02/22/2023
"cx complaint is the unit is not working properly. i found control not responding properly when in maunal test mode, when i activated the water valves the drain pump came on only for both cold water and hot water. i found f7e1 tach not reading or missing signal. i replaced control and actuator. i then checked suspension and found it is working poperly. one bounces once when pushing down on basket. i ran calibration. then manual high speed test. i had to adjust front right leg. when in high speed test unit was making sound coming from pulley and bottom of unit. also basket is out of balance. no oil from gearcase. unit has bent gearcase shaft. unit will need new gearcase, pulley and belt. parts in stock; ordrng 1 W11449840 (gearcase) and 1 W10721967 (pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Winchester, VA 22603
Ezra M.
Job Details:
02/22/2023
"doors not stable. found installers used incorrect hardware to attach top door hinge, stripped out holes. unit not repairable."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Williamsburg, VA 23185
Orbie
Job Details:
02/22/2023
cx complaint unit not making ice. verified cx complaint. IM not moving in test 29. removed panel to find stuck icemaker and seperated red wire going into door from icemaker. unit needs door to complete repair. called techline spoke with Rich to document; ordrng 1 W11551458 (door-fip)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Faber, VA 22938
Danny R.
Job Details:
02/22/2023
installed door cx had from wp there was marring on door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Clinton, MD 20735
Shane B.
Job Details:
02/22/2023
"cx complaint is the unit not dispensing ice. cx said they had some small parts fall out from under ice bin. i inspected and found the coupler on the bin is missing, teeth from it are on the chute bellow the bin. part of the chute is damged as well. unit will need a new bin and chute. schedule when available.; ordrng 1 W11347840 (ice bin) and 1 W11573761 (chute) and 1 WP2220458 (coupling)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Winchester, VA 22601
Ezra M.
Job Details:
02/22/2023
Replaced name plate.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB05
Near Indian Head, MD 20640
Robert A.
Job Details:
02/22/2023
"Cx complaint that the cooktop knobs are bent to the right, and the LR knob does not rotate to turn on. I inspected the unit and confirmed the complaint. I found the entire manifold is bent to the right. The LR knob does not rotate because it's making contact with the bezel from being bent. The unit will need a new manifold to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11512355 (manifold assembly)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Arlington, VA 22207
David J.
Job Details:
02/22/2023
CX complaint unit gave an F to E2. Error code. Arrived today and inspected unit found in the fault history the F2 E2 error code performed an HMI test and checked all features. Everything worked properly cleared air codes and ran a diagnostic cycle. Unit completed cycle re-checked for error codes and had none Found that unit was not level. Re-leveled unit ran factory calibration cycle checked for error codes one more time and had none unit is working as intended. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Warrenton, VA 20186
Tanner B.
Job Details:
02/22/2023
"CX Concern the unit freezing items in rc w/ temps set too warm .. units thermistors in diag passed , unit needs ui and diffuser to correct freezing temps in rcand check valve for dripping..; ordrng 2 WP2314271 (check valve)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Reinholds, PA 17569
Drew B.
Job Details:
02/22/2023
called TL spoke to andy infromed stub length and not long enough for proper repair... non repairbale and pics will be attached to the app and now will be contact by wp nd instructed with next steps
We serviced a
MAYTAG WASHER
Model MHWE300VF00
Near Selbyville, DE 19975
Michael E.
Job Details:
02/22/2023
CX complaint: not draining or unlocking. Tested and verified complaint. I vacuumed the water out and inspected drain pump from both ends. No obstruction but the impeller is moving all over inside drain pump. Ordering drain pump. Authorization code for labor only on job details page. CX paid for part and S&H. Cannot reschedule due to NW part. CX paid in full.; ordrng 1 WPW10730972 (pump-water)
We serviced a
JENNAIR WINE CELLAR
Model JUW248RBRS00
Near Virginia Beach, VA 23454
Carl A.
Job Details:
02/22/2023
"cx complaint of unit not cooling,checked unit to fin temps at 75 in cabinet, got behind unit to take an amp draw,compressor pulling .4 of an amp spoke with LR about unit was advise is cx want to confrim problem at evap that it would be for 350 for die dryer and charge advise cx that evap is non serviceable checked for other parts to find part are NLA"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Fairfax, VA 22030
Demonte S.
Job Details:
02/22/2023
Inspected the unit. Found that the cx is saying that the Dishwasher isn't Washing Dishes. Ran Service Diagnostics on the unit. Error Codes are F4E3 = Sump Motor will not run. Checked to make sure Sump Motor is fully plugged in. Sump Motor is plugged in. Unit will need Sump Motor. ; ordrng 1 W11613480 (PUMP MOTOR)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Suffolk, VA 23434
Zachery R.
Job Details:
02/22/2023
"cx complaint unit constantly sparking, checked unit, hot and neutral are reversed, used extension cord on different outlet, unit working as designed. advised cx to contact electrician"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Smyrna, DE 19977
Taylor F.
Job Details:
02/22/2023
"Cx complaint is grinding noise. Tested inspected and verifed complaint. Found the gearcase had leaked all of the oil out and made all componants defective. Ordering clutch, slider, rotor, stator, gearcase. Cannot reschedule at this time.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Virginia Beach, VA 23451
Carl A.
Job Details:
02/22/2023
"cx complaint of unit not filling with water on certian cycles ,tested unit to find no error codes at this time called techline spoke with Steve , found kink in pressure hose ajust hose tested and calibrated unit works as designed"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near North Myrtle Beach, SC 29582
Rolf K.
Job Details:
02/22/2023
cx says display not working correctly. Unable to enter into diagnostics keys unresponsive. Tried powering down to reset control. Did not work. Control and UI issue. Ordering 1 UI and 1 control.; ordrng 1 W11410063 (cntrl electric) and 1 W11413965 (cntrl panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Virginia Beach, VA 23451
Carl A.
Job Details:
02/22/2023
"cx complaint of unit leaing ,put unit in diag found the following error codes F8E4,F9E2,FAE2,tested ran unit after clearing codes did not reappeair, ran unit mulitply time and found no leaks at this time made sure to check everything over and was unable to dulplicate leak from unit"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ1
Near Mechanicsburg, PA 17050
Sal R.
Job Details:
02/22/2023
"CX complaint is that the unit does not reach desired temps when temp is set. I found thatbthe bake element has a blistered / fragmented corrner. I am orderign 1 bake element. Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W10779716 (bake element)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Portsmouth, VA 23704
Justin W.
Job Details:
02/22/2023
replaced control performed automatic test unit working as designed tested unit outside of diagnostics to find unit working as designed. put old control in bin for core charge
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hampden Township, PA 17050
Sal R.
Job Details:
02/22/2023
"CX has 2 complaints. First is that the unit is leaking water when the filter is removed. I found that the pressurized seals on the filter housing have failed when the filter is removed causing water to shoot out of the housing. I am ordering 1 filter housing (W11162042). Second concern is that the RC has lost cooling. I found that the evap harness has fragmented and not making a soild connection from the harness to the defrost heater. I was able to temp secure the harness. I am ordering 1 defrost heater with harness (W11650660). Once the contract is apporved, pleaase have someone form the office call to set a retun date.; ordrng 1 W11650660 (defrost heater with harness) and 1 W11162042 (filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Little River, SC 29566
Rolf K.
Job Details:
02/22/2023
Replaced all parts. Operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Gambrills, MD 21054
Israel R.
Job Details:
02/22/2023
"SR// 7735357029. F0E2 Sudsing, F5E4 Door not open between cycles. I ran a cycle with detergent and Lysol and it started a quick cycle and when the unit dispensed the detergent the unit was not suding that bad. When dispensed thje lyson the unit started having a lot of suds. Also i foiund the suspension is weak and is shaking a lot. I clear washer from suds by running water a lot of times. Called customer and added even less detergent with out Lysol and the unit was still sudsing but it was not that much. CAlled techline and adviced toi stop using addetives lysol and only use detergent. And less detergent becaseu of the house using well water. I told the customer to do a cleaning with affresh and only use detergent and call back if they have issues. Ordering shocks.; ordrng 4 W11316766 (Suspension.)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, SC 29440
Jason T.
Job Details:
02/22/2023
"Installed parts to complete the repair, ran factory test to calibrate, test for leaks and verify unit operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Carlisle, PA 17015
Andrew S.
Job Details:
02/22/2023
Cx complaint is that the unit is freezing items in the RC section. Upon arrival I found that the damper is not opening and closing properly. I also found that the thermistor was reading 5.7 K Ohms and the rc temp is 25 degrees. I am ordering the damper and thermistor. I was able to set the return for Monday 2/27 Am preference.; ordrng 1 WPW10196393 (Damper) and 1 W10316760 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Cheverly, MD 20785
Shawn D.
Job Details:
02/22/2023
cx complaint unit still making little no ice after ice maker was replaced. inspected unit and confimred almost no ice and ice maker has e5 error code. found some ice in fill tube. rpelaced ice maker and fill tube heater then reset breaker to clear error and ran test 57 and pssed 56 shows e0 now and 45 filled ice maker with water. unit is good
We serviced a
AMANA RANGE
Model ACR4303MFB7
Near Afton, VA 22920
Danny R.
Job Details:
02/22/2023
"cx stated ujit wont heat found broil elelemnt shorted and melted replaced and called safty got sr number repleced broil but control is bad also will need new control elele,mnt took out control; ordrng 1 W11536794 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Earlysville, VA 22936
Eric F.
Job Details:
02/22/2023
"Confirmed cx complaint unit making banging noise. Found suspension rod unseated from cabinet. Reseated rod, tested unit, unit working as designed. If cx calls back pre-id W10780045 (suspension) for return visit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLS22KWMS5
Near Ellicott City, MD 21042
Robert L.
Job Details:
02/22/2023
"cx complaint thaws randomly and not making ice, found icemaker harvested and called for water , found temps 42 RC, 28 Fc, all food in freezer soft and wet, found ball of ice top right of evap, no frost pattern, sealed system leak, quoted $1170, cx declined repair, collected $120 visa; ordrng 1 W10233960 (compressor) and 1 WPW10143759 (dryer) and 1 W11459354 (Fc evap)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
02/22/2023
Found harness on the high temp fuse loose. Reinstalled all check ok.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Richmond, VA 23236
Joseph D.
Job Details:
02/22/2023
"Actuator failed, cam gear faulty. Ordering control , control board losing power and resetting over and over again. Caused shifter and cam failure ; ordrng 1 W10721967 (Cam JP/VS) and 1 W11481722 (Shifter JP/VS) and 1 W11608058 (Cntrl), used 1 W11481722 (Shifter JP/VS), and 1 W10721967 (Cam JP/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
02/22/2023
cx complaint is the unit not makign ice since last repair. confirmed complaint. bin is empty. unit is set to recomended temps and my prob shows 38/1. i found IM was not turned on. i turned it on. cycled power to the unit. the IM filled on its own. advised cx to leave it alone for the day and dump out whatever ice is in the IM tomrorow. unit is workign as designed.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Laurel, MD 20707
Israel R.
Job Details:
02/22/2023
F8E1 no fill long fill. Customer complaint unit is filling and draining in the middle of the cycle and the unit says DONE but the cloth are not washed. Customer stated the house was in a fire and was rebuilt. Closing dociments from 1/27/23. RAn test and completed the test. I ran a quick cycle anc completed. Ran a normal cycle with towells and the unit took a really long timne sensing. but then completed the cycle. The cusotmer stated at one point it was more thatn 30 min on the sense loght. Unit is working but sensing is very slow and long time. Ordering control board.; ordrng 1 W11481725 (Control)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Washington, DC 20005
Shawn D.
Job Details:
02/22/2023
"cx complaint unit is still not making ice. inspected unit and was on and running loud, the compressor is whats loud and evap plate is not getting cold enough to freeze the water to make ice unit is running non stop either compressor is only bad or a freon leak caused the compressor to go bad. customer wants a new unit. called techline spoke to chris i then started replacing compressor to notice a extra thermister was added in the back so called techline again spoke to robert and told him i removed it. finished compressor then vacumed unit down and filled to 5.75 and had full frost pattern. pushed unit back on and ran it no water leaks and compressor came back on with condenser fan and now sounds good. unit is godc"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Virginia Beach, VA 23455
Carl A.
Job Details:
02/22/2023
"cx complaint of unit freezing food in fc,checked unit ,pulled evap cover to find ice ball in right hand coner indicating either low charge or leak in system spoke with LR and was advise to orderup parts for repairs unit covered under entitlemnts colleceted service call; ordrng 1 W11407409 (Assembly, Evaporator) and 1 W11512423 (Condenser) and 1 W11480426 ( COMPRESSOR) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar) and 1 look/look"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Virginia Beach, VA 23452
Austin D.
Job Details:
02/22/2023
cx complaint unit not draining and filling correctly. checked the drain pump and it came on and drainned. checked the valves and both valves were energized. found a loose pressure hose on the tub. reseated the pressure hose to the tub and tested operation. unit is good to go. ready for resale.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Richmond, VA 23235
Joseph D.
Job Details:
02/22/2023
Unit pulls 9 amps and start device cuts off. Compressor with failed valve. Must replace compressor and drier. Cbe; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Drier) and 1 Look3count (Look 3 count)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW
Near Williamsburg, VA 23188
Orbie
Job Details:
02/22/2023
"upon arrival cx's daughter (under 18) answered the door, No parent home. Daughter called parent and informed me that she canceled apptmnt."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mechanicsville, VA 23111
Chris B.
Job Details:
02/22/2023
"replaced cap from vs tested unit working as desighned; ordrng 1 w11428524 (cap), used 1 w1142852 (cap) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hanover, PA 17331
Bernard M.
Job Details:
02/22/2023
"Cx complaint unit makes noise. Entered diag and found no error codes. Ran test and heard screeching noise when agitating and spinning. Inspected underneath and found the clutch bolt loose and was spinning onto shield. Tightened bolt, ran test and unit no longer makes noise. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Chesterfield, VA 23832
John P.
Job Details:
02/22/2023
CX complaint unit leaking water found water leaking from seam at bottom. Ordering tub.; ordrng 1 W11409865 (Tub shp2cx) and 1 2ct (2ct)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lititz, PA 17543
Drew B.
Job Details:
02/22/2023
cx complaint that unit is folded onthe the outter seal of the unit i found the cosemtic selai s foldwithout installing the unit to release pressure on the fold instrcuted cx thats not seal worried part. cx doesnt want moved and checks good
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Enola, PA 17025
Cody H.
Job Details:
02/22/2023
When inspecting new tub it was discovered the new part had been damaged in shipping and will need replaced with a new tub. CX to call into office to reschedule when new tub arrives and is inspected.; ordrng 1 w11409865
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Lower Paxton Township, PA 17112
Cody H.
Job Details:
02/22/2023
"Was able to access unit and replace parts per previous visit. Unit is working as designed, no further work needed"