Service History 507 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 05/31/2023

"cx complaint unit wont lock , checked unit and found lidlock not engaging when testing , also found strike not properly molded causing it to not properly sit inside lock . tryed to uninstall and reinstall it thinking it was just sideways but even when properly installed mold of strike is off not allowing it to shut and start cycle installed small strike that i test units with and all other major componets checked good valves, motor etc . ordering strike and will use lidlock on return vist. gearcase checked out good with no oil .; ordrng 1 W11457841 (strike)"

We serviced a

KITCHENAID OVEN

Model KOSE500EBL00

Near Leesburg, Virginia 20176

Richard B.

Job Details: 05/31/2023

"CX complant. Fan runs constintaly. Inspected unit and found cooling fan running.Found stuck key error code. Measured sensor and measures 28.5 ohms. Called techline and Techline advised changing temp sensor due to reading way out of range and to replace console if error returned. Quoting CX price to repair. Further work needed, RB. CX owes 110 labor on return. RB; ordrng 1 W10916750 (console switch , 291.31) and 1 w10859573 (sensor 129.19)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Staunton, Virginia 24401

Kyle A.

Job Details: 05/31/2023

Changed Control and tested unit and unit is now as designed.

We serviced a

AMANA RANGE

Model AGR6603SFS3

Near Germantown, Maryland 20874

Ricardo S.

Job Details: 05/31/2023

"Replaced parts, unit tested and works ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Frederick, Maryland 21703

Ricardo S.

Job Details: 05/31/2023

"Cx complains about a leak, inspected unit again, i ran normal cycle, valve, hoses, sump pump, drain pump, drain hose and tub cks ok. no leaks, but the lower spray arm makes a clciking noise sometimes, unit working ok, no leaks, order spray arm and float switch assy; ordrng 1 W10648041 (valve-inlt) and 1 W10873429 (housing) and 1 WP8531743 (gasket) and 1 WPW10195038 (nut) and 1 W11170316 (cover) and 1 W10860176 (arm-spray)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fairfax, Virginia 22033

Christian C.

Job Details: 05/31/2023

Installed acu. Tested unit to drain water and nothing. Found connection to drain pump defective. Spliced wire for temp fix. Unit started to drain but unable to unlock lid. Drain pump reading 21ohms. Reordering control. Ordering drain pump and main harness.; ordrng 1 W11556725 (acu reorder) and 1 W11399437 (drain pump) and 1 W11590868 (main harness)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Fairfax, Virginia 22030

Simon

Job Details: 05/31/2023

"CX complaints DW not running full cycle .UNIT checks .replace CONSOLE ,SEAL CONSOLE,UI CONTROL BOARD and ACU.unit tested works full cycle as designed.SZ"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Broadlands, Virginia 20148

Richard B.

Job Details: 05/31/2023

"CX complant. Washer making clanking noises. Inspected unit and found when unit shifts the clutch is making unusuall noises , Ordering slider clutch assembly. Found no error codes in diagnostics, Not in stock , Further work needed. RB; ordrng 1 W10734521 (slider)"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Chantilly, Virginia 20152

Richard B.

Job Details: 05/31/2023

"CX complant. Washer dosent work. Inspected unit and found comms error cin diagnostics along with stuck key/ Cycled breaker and checked control for correct power. Found stuck key returns. Will need console assembly . CX paying 120 service call ,And will let us know. RB; ordrng 1 W11135391 (console 282.48)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Bristow, Virginia 20136

Richard B.

Job Details: 05/31/2023

"CX complant. Finish coming off graates . Prior diagnosis fund finish coming off cooktop grates , Installed new grate kit, Advised CX to REFER TO USE AND CARE to prevent rusting. Job completed, RB"

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near Carrollton, Virginia 23314

Justin W.

Job Details: 05/31/2023

arrived to find cx has new concern. cx complaint unit making noise during use that is not normal. confirmed complaint. checked unit to find tub warped.ordering tub to be replaced with side panel.; ordrng 1 W10541657 (drum)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMHZ02

Near Newport News, Virginia 23606

Justin W.

Job Details: 05/31/2023

replaced control and programmed new control for code 02 per mod serial sticker. unit working as designed currently. placed old part in bin for core charge

We serviced a

WHIRLPOOL FREEZER

Model WED9450WW1

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 05/31/2023

"CX Complaint is the unit isnt tumbling. Inspected unit and found the unit is operating but drum isnt spinning with a load, Pulled front panel and found idler pulley is stuck and is causing damage to belt so its slipping on motor, Ordering Idler and belt; ordrng 1 W10837240 (Idler)"

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Ellicott City, Maryland 21042

Justin S.

Job Details: 05/31/2023

cx says the unit is making noise in the wash cycle. cx showed me a video of the unit making noise in agitate. found no error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning good without any noises. ran the component activation fast agitate and the unit is making a little noise. calibrated. checked the gearcase and found; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EHL02

Near Potomac, Maryland 20854

Roberto I.

Job Details: 05/31/2023

"CX complaint cluped ice in the bin, ice dispenser not dispensing.Inspected icemaker, found a crack on the mold. Ran test 97, found the water sprying in diagonal outside the icemaker. Ordering fill tube W11596134. Pre id icemaker to be installed on return. Collected in full ($470.74).; ordrng 1 W11596134 (icemaker fill tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Virginia Beach, Virginia 23454

Zachery R.

Job Details: 05/31/2023

"cx complaint unit not cooling. checked unit, come to find wires not secured to start device on compressor, secured wires to start device. waited about 15 mins for frost to form. verified unit is starting to form frost pattern, unit working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MFX2570AEM4

Near Herndon, Virginia 20171

Christian C.

Job Details: 05/31/2023

Installed bail arm extension and filter housing. Tested water and IM. Water is dispensing and IM filled.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, Virginia 23435

Austin D.

Job Details: 05/31/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts. put the unit abck together. vac the system and pressure held. unit is running at -2 on low and .85 amp draw. unit is good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, Virginia 23435

Austin D.

Job Details: 05/31/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW04

Near McLean, Virginia 22102

Christian C.

Job Details: 05/31/2023

Cx complaint unit water is dispensing slowly and water leaks from filter housing. Inspected unit and water is dispensing slowly. When filter is not in housing housing is leaking water. Installed new filter housing. Tested water. Water is now dispensing normally. Cx paid in full.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 05/31/2023

CX Complaint is the unit isnt heating. Inspected unit and found the unit isnt heating pulled rear panel and found element testing open replaced and unit is working properly.

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near York Springs, Pennsylvania 17372

Andrew S.

Job Details: 05/31/2023

Cx complaint is that the unit is leaking from the front left side. Upon arrival I found that the unit has no error codes. I entered diag and started a cycle and found that the the dispenser is not dispensing the water. It is overfilling and running out of the housing. I am ordering the dispenser. i was able to set the return visit for Friday 6/2.; ordrng 1 W11524106 (Dispenser)

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM02

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 05/31/2023

cx complaint unit is leaking.inspected unti and found floor to be caving in badlt and causing unti to lean forward.cx will need to get floor fixed.turned ice maker off.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Chesapeake, Virginia 23320

Branden R.

Job Details: 05/31/2023

"came out to replace parts on unit , disassembled and replace all parts needed. tested and unit still not spinning , checked over unit and found OL on shifter circit not allowing unit to do passed sensing . called techline to doc ordering lower harness and shifter just incase .; ordrng 1 W11652038 (harness) and 1 W10913953 (shifter)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Leesburg, Virginia 20175

Ezra M.

Job Details: 05/31/2023

microwave broil element support failed during shipping. ordering support; ordrng 1 W10909479 (support)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 05/31/2023

CX Complaint is the only way unit shuts off is if unit door is open. Inspected unit and found the timer isnt advancing and the heating element is also grounded Ordering Timer and element; ordrng 1 W10857612 (Timer) and 1 279838 (Element)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 05/31/2023

came out to replace parts on unit disassembled and replace all parts needed for repair . tested unit is running as designed .

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Fairfax, Virginia 22032

Simon

Job Details: 05/31/2023

CX complaints washer noise.UNIT CHECKES FOR 15 MIN QUICK WASH MODE .NO LOUD SOUND.UNIT WORKS AS DESIGNED.UNIT DOUBLE STACK.SZ

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Leesburg, Virginia 20175

Ezra M.

Job Details: 05/31/2023

"nstalled parts, ran test cycle. noise normal"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSC23C8EYY02

Near Virginia Beach, Virginia 23452

Zachery R.

Job Details: 05/31/2023

"replaced parts, advised cx to allow unit to cool for atleast 24 hours. left old parts with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRTX5028PB00

Near Chesapeake, Virginia 23325

Zachery R.

Job Details: 05/31/2023

"cx complaint rc lights not illuminating rc at 38, fc at -1 degrees. come to find door was not hitting switch, added pad, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Louisa, Virginia 23093

Eric F.

Job Details: 05/31/2023

"Confirmed cx complaint unit not cooling. Cx states freezer went out, then fridge, then compressor stopped running all together. Ordering sealed system job, sealed system repair covered by extended warranty. Requesting 3 count sealed system + 1 component.; ordrng 1 W11550396 (evap) and 1 W11557425 (compressor) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 look"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Mineral, Virginia 23117

Eric F.

Job Details: 05/31/2023

"Confirmed cx complaint unit leaking. Found door gasket concave in top corners, letting water pass. Replaced with pre-id'd gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUDR204ESB00

Near Aldie, Virginia 20105

Ezra M.

Job Details: 05/31/2023

"found console not responding due to failure in wire harness at cabinet connection. replaced harness, tested unit, all features working properly"

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Aldie, Virginia 20105

Ezra M.

Job Details: 05/31/2023

"unit locked, showing error, checked errors, unit storing errors f3e1, f8e1, f803, f5e2. cleared errors, ran diag cycle, completed normally, no errors. possible error with control and water level sensor. cust needs to discuss with spouse."

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Hampton, Virginia 23664

Lucas R.

Job Details: 05/31/2023

"replaced motor, all pully's belt and wheel checked good, ran for 10 min. unit did not shut down, working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Williamsburg, Virginia 23185

Orbie

Job Details: 05/31/2023

cx complaint unit not latching. checked unit found lid latch faulty and strike is hard to move causing strike to not latch. unit needs latch and strike to complete repair. Ordering (W11394572) latch and ( W11457841) strike via office.; ordrng 1 W11457841 (strike)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Williamsburg, Virginia 23185

Orbie

Job Details: 05/31/2023

cx complaint unit making weird noise. checked unit to find blower wheel stripped on motor. unit needs blower wheel and motor to complete repair.; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor)

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Airville, Pennsylvania 17302

Sal R.

Job Details: 05/31/2023

CX complai t is that the oven door is not opening all the way and will not close completly on the left side. I found that the left hand hinge is binding up causing the door to not to not seal on the left side when closed. I am ordering 2 L&R hand hinge (W10857234). I have set a return date for 6/2; ordrng 2 W10857234 (hinge)s

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW09

Near Waldorf, Maryland 20601

David J.

Job Details: 05/31/2023

"CX complaint control is hanging from top of unit. Arrive today and inspected unit and verified complaint pulled unit over to outlet and plugged unit in checked all features and made sure everything was working properly which it is evaporator fan is blowing and LED lights come on have power at control, but bracket holding control to ceiling had come apart, ordering new user interface for return visit could not reschedule appointment due to part being temporary out of stock. Will return when part arrives. ; ordrng 1 W11648345 (Control/UI)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Waldorf, Maryland 20603

David J.

Job Details: 05/31/2023

"F6e2 miss communication F6e3 miss communication F2e1 Stuck key CX complaint unit will not turn on arrived today and verified complaint found 120 V AC at wall. Remove consul and found 120 V going to control board. Found when trying to turn Consol on it would not power on. I was able to place unit into diagnostic mode and found both error codes above. When attempting to erase codes, it would not allow me. Separated consul from trim piece and found there has been water damage on control due to moisture. Attempted to clean control and consul would still not power on. Was able to tap the power button a lot and it finally powered on and then would start draining and display error code above. Unit is still currently not working CX paid $120 service. Call and will let us know within 30 days. ; ordrng 1 W10838672 (Control panel) and 1 W10812418 (Control board)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Williamsburg, Virginia 23185

Orbie

Job Details: 05/31/2023

upon arrival cx explained he fixed issue and never got notifcation we were coming today.

We serviced a

WHIRLPOOL RANGE

Model JDRP536WP02

Near Timonium, Maryland 21093

Bernard M.

Job Details: 05/31/2023

"Replaced valve, and all burners ignite. Found the light housing clip was fragmented during repair and the lens was cracked. Ordering both parts, once parts are in contact cx to reschedule; ordrng 1 W10294500 (indicator lens) and 1 W10116151 (light housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Westminster, Maryland 21158

Bernard M.

Job Details: 05/31/2023

Cx complaint unit isn't cooling. Inspected and found unit's temp was at 50 degrees. Accessed evap and found no frost pattern. The evap isn't cooling at all and is at room temp. Found ball of ice at the top left corner. Unit will need sealed system repair with 3 call count. Once approved contact cx to reschedule; ordrng 1 W11507067 (evaporator) and 1 WPW10143759 (drier) and 1 W10140971 (compressor) and 2 W10913906 (coupler)s

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 05/31/2023

"cx complaint clothes are wet at end of cycle. entered daig and found f0e2, f9e1, f7e7 f7e6. cleared codes and ran auto test and found unit did finish with out issue besides a lot of water was left in tub. when unit spun I could hear water still inside. I found cx is using a drain hose that is smaller in size. I found the oem hose and placed it on unit. retested and found unit now checks good. charged cx only for service call $120.00 paid in check #1458"

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM02

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 05/31/2023

"Cx complaint not making ice and lights out. Was able to access unit and witnessed it harvest and fill. Pulled down ice box and verified connections are good and added tape to heater to keep down. Found fridge led out. Quoted cx for repair and collected full amount via card. Replaced led and unit now checks good no further work needed; ordrng 1 W10695459 (led (JL VS)), used 1 W10695459 (led (JL VS)) from stock"

We serviced a

MAYTAG WASHER

Model WTW5010LW0

Near Millersville, Pennsylvania 17551

Justin L.

Job Details: 05/31/2023

Cx complaint unit makes grinding noise. Was able to access unit and found no saved codes. Ran auto test and could make out noise. Removed wash plate to find obstruction that was causing friction along with the noise. Removed and tested unit and can hear internal noise from gearcase ordering parts spoke to HM and setting return for 6/2/23 with a 2 call count; ordrng 1 W11449840 (gearcase) and 1 W10721967 (splutch)

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB03

Near Willow Street, Pennsylvania 17584

Justin L.

Job Details: 05/31/2023

Cx complaint unit no cool after repair. Arrived to find fans and lights running along with compressor. Pulled evap cover to find no frost pattern. Unit will need 3 call count sealed system repair. Once parts are in office will need to contact cx to set return; ordrng 1 W11572047 (evaporator) and 1 W11578209 (compressor) and 1 W11109499 (drier) and 3 W11506635 (process stub)s

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 05/31/2023

Cx complaint of cracks on coolktop. Was able to access unit and found surface scratches under certain light. Removed cooktop to verify and no damage underneath. Contacted techline to document and spoke to Rich. Issue is strictly cosmetic and cx doesnt want to pay. Refering cx to cx service no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 05/31/2023

cx complaint unit makes noise when filling. inspected unit and found 0 saved error codes. ran auto test and found no noise. placed 5 towels in unit and ran a quick wash and found unit is working as design. I think cx is overloading unit. advised cx to cut load in half. charged cx only for service call $120.00

We serviced a

KITCHENAID ALL IN ONE W/D

Model KDFM404KPS1

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 05/31/2023

i was able to access unit and replace the door seal as per previous visit. I tested unit for leaks and found unit now checks good. =

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Carlisle, Pennsylvania 17015

Fred G.

Job Details: 05/31/2023

cx complaint food is thawing. inspected unit and first took a temp and found 22 degrees.found frost build up on outside of evap cover. removed cover and found defrost defect. I found heater harness was not conneted. connected harness and entered diag and found heater now comes on. defrosted evap and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 05/31/2023

"cx complaint of unit making noise and shaking,found no error code at this time ran unit with same load that was in the unit went it was making the noise and banning ran unit without a load and with load called techline spoke with ED advise no parts at this time as loading issue ,explained to cx on how to porperly load the unit"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fairfax Station, Virginia 22039

Lloyd B.

Job Details: 05/31/2023

"Cx complained the unit would skip to done. Installed new capacitor and tested and it now locks, fills, washes and drains. Job complete"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fredericksburg, Virginia 22405

Robert W.

Job Details: 05/31/2023

"CX Complaint is unit isnt drying, Inspected unit and found moisture sensor failed and isnt staying in place also found harness not working. Ordering Sensor and harness; ordrng 2 WP3387223 (Sensor)s and 1 WPW10298258 (Harness)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Clear Spring, Maryland 21722

Ken M.

Job Details: 05/31/2023

"Customer complaint is that the unit is unresponsive. Unit plugged in and tried to see if the unit would power on or enter diagnostics. Unit did not respond. Checked power to the control and confirmed 120VAc, but the diagnostic LED is out. Unit powered down and UI disconnected. Power restored, but the diagnostic LED is still off. Found no Dc voltage between J14-1 and J14-4. Unit needs a new control. Tried replacing only the control, but with the console plugged in, the control diagnostic LED would go out. Unit needs both the fascia and control. Customer does not want to move forward with the repair."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fairfax, Virginia 22032

Simon

Job Details: 05/31/2023

"CX complaints DW door latch not working UNIT checked ,unit levelved properly .checked door latch works unit tested for leak no leak.SZ"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Yorktown, Virginia 23693

Lucas R.

Job Details: 05/31/2023

"replaced hose and pump, tested, no leaks unit drained, working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Newport News, Virginia 23606

Justin W.

Job Details: 05/31/2023

cx complaint no cool. confirmed complaint. checked unit to find compressor not running. while checking start device found connector loose. reseated and tested compressor kicked on. confirmed correct information on control. confirmed updated heater on evap. unit starting to form frost pattern. advised cx to give 24 hours prior to putting food in unit. advised to start with unimportant cold foor for first day. then to start around 3rd day with important food if temp is holding cx agreed. unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near Chambersburg, Pennsylvania 17202

Fred G.

Job Details: 05/31/2023

"i was able to access unit and replace the compressor, filter/dryer, FC heater and harness as per previous tech. I pulled unit into a 30 in vacuum and found it to hold for 20 mins. I then charged system with 56g of R600A and found unit began to build a frost pattern. advised cx 24 hrs for cooling and 48 for ice. unit now checks good."

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Boiling Springs, Pennsylvania 17007

Fred G.

Job Details: 05/31/2023

"cx complaint burners work but nothing in the oven works. inspected unit and found a thermal event at the terminal block. unit needs main harness, and noise supressor to correct issue. once parts are in please contact cx and set up a return visit.; ordrng 1 W11454505 (main harness) and 1 W11175842 (noise supressor)"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Hampton, Virginia 23651

Carl A.

Job Details: 05/31/2023

"cx complaint of unit not working ,cwas unable to checked for error codes at this time replaced lid lock failer foound issue to be with control board relays as they have failed ordering parts needed for repairs; ordrng 1 wpw104482836 (lid latch) and 1 W11298479 (Control Unit Assembly,)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near New Oxford, Pennsylvania 17350

Andrew S.

Job Details: 05/31/2023

Cx complaint is that they cannot get the unit level. Upon arrival I found that the unit is level side to side but is high in the front. I attempted to adjust the leveling legs but found that the rollers were holding the unit and the legs were loose. I found that the floor is lower under the back of the units. Cx will need to install shims under the rear rollers to level the unit. Job complete

We serviced a

KITCHENAID OVEN

Model KSGG700ESS2

Near Arlington, Virginia 22205

Demonte S.

Job Details: 05/31/2023

Inspected the unit. Found that the cx is saying that the Oven is giving a error code. Ran Service Diagnostics on the unit. Error codes are F8E1 = Cooling Fan Motor. Checked the Cooling Fan Motor. Harness is fully connected. ( Cx states another company put in the Fan Motor and tested unit. Still same error codes popped up.) F2E1 = Stuck Key Checked all the keys to the unit. All Keys are working. Oven lights are not working. We will need to replace the main Control Board = W11034208 & Fan Motor = W11107275. If the cx calls back order these parts. Don't go without parts. Cx paid for the service call only by Card.

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Red Lion, Pennsylvania 17356

Sal R.

Job Details: 05/31/2023

I called and documented data logger results with WP Tech Line. TL agrees that there are no repairs to be made at this time with average temps between 36-38 degrees.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Upper Leacock Township, Pennsylvania 17540

Justin L.

Job Details: 05/31/2023

As per previous visit was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Washington, District of Columbia 20018

Samuel R.

Job Details: 05/31/2023

cx complaint unit is banging.inspected unit and found suspension bent.replaced suspension.tested unit and through various cycles and uit is now working.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Palmyra, Pennsylvania 17078

Cody H.

Job Details: 05/31/2023

Was able to access unit and replace parts per previous visit. tested unit and unit is now working as designed. no further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Manchester, Pennsylvania 17345

Sal R.

Job Details: 05/31/2023

CX complai t is that after repair the LED 's are still flickering in both the RC and FC. I found that the RC LED MOD is faulty . I was able to capture origonal FC LED. I removed the newly installed FC LED MOD and replaced it with the origonal. I am ordering 1 RC LED. CX was oring. charged $68.15 for FC LED and $4.09 taxes for total of $72.24 . The amount of $72.24 has bee applied to new total of $243.67 with a diiferance of $171.43. I collected the differance of $171.43 via credit card. CX is paid in full . I spoke to Keyon in office about charges. Return date set for 6/2; ordrng 1 WPW10515058 (RC LED MOD 22)

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXPAA

Near Littlestown, Pennsylvania 17340

Sal R.

Job Details: 05/31/2023

CX complaint was that the top rack was not secure in the tracks. I found that the top rack was not secure. I was able to reinstall the top rack and unit test good.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near New Oxford, Pennsylvania 17350

Andrew S.

Job Details: 05/31/2023

Cx complaint is that the unit is still shutting off with 10 minutes left. Upon arrival I found no error codes. I then ran the diag cycle and found that the unit is finisihing the cycle as intended. Cx stated that the clothes are not wet after it finishes. I called TL and documented with them. Unit is functioning as intended and the time remaining is just an estimate. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8969SDM3

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 05/31/2023

Cx complaint is that the unit is leaking from the bottom LH side of the door. Upon arrival I found that the gasket is not seated against the door properly. I then removed the outer door and verified that the dispenser is not leaking. I then ran the diag test and found that the door is only leaking at the LH portion of the seal. I quoted the cx for the cost of the repair. THe gasket was previously replaced in October and is less than a year. Cx paid for the service and labor. I was able to set the return visit for Friday 6/2 anytime.; ordrng 1 W11177741 (Gasket)

We serviced a

MAYTAG DISHWASHER

Model MDB4010AWB

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 05/31/2023

Inspected the unit. Found that the cx is saying that the Dishwasher Door isn't latching. Checked the Door Latch. Found that the Door Latch is good. I then checked the Striker. Striker isn't clamping down because of the pin got loose. Fixed the pin / spring. Tested the door. Door is now locking. Unit is working as Designed.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Falls Church, Virginia 22043

Jason A.

Job Details: 05/31/2023

CX complaint RANGE cooktop popped during cooking & when pan was moved out of the way there was a glass section broken off. Not an impact damage. Possible debris got into glass during manufacturing & when heated gassed off. See SDpics > JJ; ordrng 1 W11175877 (Cooktop glass WHITE)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW0

Near Lebanon, Pennsylvania 17046

Justin L.

Job Details: 05/31/2023

As per previous tech was able to access unit and replace parts. Tested good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 05/31/2023

"Cx complains that the unit tunr off in middle of the cycle, inspected unit, i ran test mode, no error codes .. so i ran normal cycle and unti turn off by itself, cks beaker ok.. the terminal block has a bad neutral wire conneiont, burnt wire, i fix the problem, reset power, unit tested and dw works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Lovettsville, Virginia 20180

Ricky E.

Job Details: 05/31/2023

"installed part, unit cks ok..."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Crownsville, Maryland 21032

Israel R.

Job Details: 05/31/2023

Customer complaint unit Rc is cooling but the FC is not cooling. I found the unit is not cooling correctly. 38 in the refrigeraror and the frezzer is in the teens. I tested watts to the compressor and on low speed is reading 65w on hig is going to 150. TEchsheet is from 80 to 140. So is going too low and a bit higer that normal. No frost complete frost patter on both evaps. Custoemr could not produce POP theyh are going to look for it becasue the unit is going back to 2016 and entitlement is already pass but they said they bought it like 3 or 4 years ago. The fergusion guy told me they are going to look for the receipt and will send it to the email on the receipt or call the office. Quoted for complete repair. collected 120. Owes $1201.43. OF less than 5y parts and labor are covered.; ordrng 1 W11492867 (Evaporator 154.48) and 1 W10832994 (compressor 453.50) and 1 WPW10143759 (dryer 19.10) and 1 W11506635 (coupler 20.50)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, Virginia 23435

Austin D.

Job Details: 05/31/2023

replaced the freezer door that i noticed was dented. looked over the fridge door and could not find any issues. unit is good to go.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Gaithersburg, Maryland 20878

Roberto I.

Job Details: 05/31/2023

"Cx complaint water too hot.Inspected unit, found hot and cold water supply reversed. Swappewd hoses and tested unit. The hot water valve didn't work. Ordering inlet valve W10906602 and control board W11189137 just in case. Return visit 6/5/23; ordrng 1 W10906602 (inlet valve) and 1 W11189137 (control board)"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ02

Near Mount Joy, Pennsylvania 17552

Justin L.

Job Details: 05/30/2023

Cx complaint ice freezing together in freezer and leds out. As per Technical Service Pointer #: W11460554 Rev I Special project #: S191AQ found that the freezer led was cause of lights out. Was able to replace from van stock. Tested icemaker and found leaking. Replaced with pre-id and watched harvest and fill. Unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Stafford, Virginia 22554

Tanner B.

Job Details: 05/30/2023

"CX Concern that the unit leaked on left side, she moved a laundry bin on that side and there was a little bit of water under it.. today there was a little water under left rear foot, i checked for errors , no errors . ran diag and inspected unit, no sign of leak.. let a normal cycle run and found no leak .. cx paid svc call and going to keep an eye on it . couldnt repliacte a leak . Job complete"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Stafford, Virginia 22554

Tanner B.

Job Details: 05/30/2023

"Unit making noise during spin , a squeeking noise.. found f7e6 error .. unit makes a rubbing / squeek in spin.. coming from pulleys / belt .. ordering motor , belt and splutch; ordrng 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt)"

We serviced a

KITCHENAID RANGE

Model KGRS505XSS03

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 05/30/2023

cx complaint the igniter is constantly igniting if plugged in. checked the unit and found that a switch on the harness is defective. this is causing the unit to spark all the time. replaced harness and tested operation. unit is running as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 05/30/2023

"cx complaint of unit not heating,checked unit to find corrected power coming into unit,found connectors on back of unit and at theromsatat not fully seated causeing unit to heat intermittinly also advise cx that they will need there vent clean as there is air flow from unit tooutside ."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Norfolk, Virginia 23505

Lucas R.

Job Details: 05/30/2023

"upon arrival found latch defective, replaced latch from VS, calibrated, tested, unit working as designed.; ordrng 1 W11513248 (lid lock lr/vs), used 1 W11513248 (LID LOCK lr/vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Lorton, Virginia 22079

Demonte S.

Job Details: 05/30/2023

Inspected the unit. Found that the cx is saying any Wash cycle they run there is Water leaking from the front left corner of the unit. Checked the Tub Ring. Tub Ring is showing water leaking on the inner cabinet .Technical Service Pointer #: W11651001 Rev A. Unit needs Tub Ring. ; ordrng 1 W11590590 (RING-TUB)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 05/30/2023

CX complaint about RC temps are warmer Fc-3* RC55* found Warm RC but FCis cold.Ice growth appears between evaporator cover and bottom of RC liner but FC is cold.Fast ticking or clipping noise coming from inside the RC and behind the crisper drawer found an issue with defrost cycle control & evap cover that holds thermistor need to be optimized need parts CX PIF FOR SVC CALL ONLY THRU APP; ordrng 1 W11533213 (control board)

We serviced a

MAYTAG WASHER

Model WTW5010LW0

Near Martinsburg, West Virginia 25403

Ricky E.

Job Details: 05/30/2023

"the customer stated that the unit makes noise and seems like it is missing a cycle.. ran diag and fnd no errors stored. ran the auto test and the unit ran with no issues, execpt on spin.. during spin the unit starts to make a squeeking sound... the unit will need the motor, belt and pully.. fnd no other issues with the unit. the house water is loud when dispensing, but has good pressure. the home is on a well...; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 w11513255 (inlet valve)"

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Hedgesville, West Virginia 25427

Ricky E.

Job Details: 05/30/2023

installed the door lock and pressure switch.. the ui was a order mishap. ordering the correct part.. the drain pump is just in case; ordrng 1 W10911040 (panel-cntl)

We serviced a

WHIRLPOOL OVEN

Model WOS11EM4EB02

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 05/30/2023

"Replaced blower per previous tech, restored power, and unit preheated and blower fan no longer makes noise. Unit checks good"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Harrisburg, Pennsylvania 17112

Justin L.

Job Details: 05/30/2023

Cx complaint unit not cooling. Was able to access unit and removed evap cover to find ball of ice at the cap tube. Also found that the liner under the pan was melted along with the styrofoam. Quoted cx for repair and collected for service only as he doesnt want to repair. No further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 05/30/2023

"Installed new LH/RH DOOR , LH UI and Icemaker , tested unit. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS1

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 05/30/2023

"Reorder tub is dented on tub seam , potential leak if installed..reordering tub; ordrng 1 w11409866 (tub)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 05/30/2023

"CX Concern the unit has randomly leaked at bottom left corner of door a few times, this last time it didnt. asked cx if anything was blocking spray arms.. cx stated no there was nothing blocking arms. no errors in unit.. removed front door and ran unit a coupler times , i did get a very little over spray from middle of door , not the spot where was has been dripping.. i was able to raise unit slightly, cleaned of tub seal of build up, but found bottom door seal w/ gaps in it allowing water to be sprayed inbetween when washing . ordering bottom seal; ordrng 1 W11664713 (bottom seal)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Dover, Delaware 19904

Taylor F.

Job Details: 05/30/2023

"Cx complaint is unit not making ice. Found the door to be defective causing this issue. Went to install new door and realized a fitting is needed for the water line to complete the repair. Ordering fitting, rescheudled for 6/2/23.; ordrng 1 WP4373559 (fitting)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Millsboro, Delaware 19966

Michael E.

Job Details: 05/30/2023

"CX complaint: long dry times. Tested and verified complaint. Unit is heating and tumbling. Unit failed air flow test. I advised CX to have the venting cleaned out,. CX paid 120.00 for service by check. Job is complete"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319EBS4

Near Lincoln, Delaware 19960

Frederick R.

Job Details: 05/30/2023

CX complaint is MW door not working. CX had prior company from Ben Logan on first visit and said the tech was beeng very rough with her unit. Tried to test and inspect unit operation and found the entire eft hand side UI functions are inoperable. When trying to use the right side numbers to enter time the start function does not work at all which renders this entire unit inoperable. Unit needs new door... Ordering MW door Needs Lowes auth. Cannot reschedule at this time. Door is FBO; ordrng 1 W11205125 (door/mw)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 05/30/2023

"CX complains unit will fill with water then just sit there and not run cycle for hours. then eventually it will run cycle. Unit is within manufacture warranty. Put unit through diagnostic cycle, unit filled with water then all lights went off and unit sat with water inside. Unit is showing no error codes, was able to manually run unit through spin, and drain. Unit will manually drain and spin with no issues. Found belt guard to be rubbing splutch area as well. Ordering control, splutch and belt guard for return visit. Return to be scheduled by office when all parts arrive.; ordrng 1 WPW10427633 (belt cover) and 1 W10721967 (splutch) and 1 W11603810 (control) and 1 W11481722 (actuator)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lake Frederick, Virginia 22663

Daniel J.

Job Details: 05/30/2023

dryer not powering on found harness thermal event to harness and one connector on power cord ordering harness and ground block; ordrng 1 279318 (terminal set) and 1 279393 (terminal block kit) and 1 W11556657 (main harness)

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