We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lewes, DE 19958
Michael E.
Job Details:
05/24/2023
CX complaint: No ice. Tested and verified complaint. I found that the wiring from bottom of FC door is broken or nicked on 3 wires. Quoted CX price to replace FC door but CX declined repair at this time. FC door LW11202405 with 2 tech to fish wiring through bottom hinge and saved quote. CX paid 120.00 for service on CC. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near McLean, VA 22101
Jason A.
Job Details:
05/24/2023
CX complaint FRIDGE RC gets warm. Found RC evap has frosted up. Checked defrost heater & bimetal working. Unit is working properly > JJ
We serviced a
WHIRLPOOL DRYER
Model WED4900XW2
Near Chesapeake, VA 23320
Zachery R.
Job Details:
05/24/2023
"cx complaint no tumble. checked unit, come to find open thermal fuse, replaced fuse, tested, unit super loud. come to find defective rollers and shafts are defective. ordering shafts and rollers to complete repair.; ordrng 1 WPW10359270 (roller shaft,support) and 1 WPW10359269 (shaft) and 1 349241T (shaft)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Bethesda, MD 20817
Roberto I.
Job Details:
05/24/2023
"CX complaint unit not drainung.Found water in the tub. Ran diag, found F2E1 and F6E4 errors. The drain pump ran but the waterr remained in the tub. Inspected drain hose, found a clogg on the connection with the disposer. Removed clog, the unit worked and drained ok. Cleared errors. Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Bethesda, MD 20814
Roberto I.
Job Details:
05/24/2023
"Cx complaint temperature floctuates from too cold to too warm.Temp check with thermocouple showed 40F in the Rc (38F set) and 5F in the Fc (0F set). Thermistors reading from control Rc (P5-1 P5-2) 7.1Kohm and Fc (P53-P54) 2.1Kohm. Called tech line, spoke to Joe, He advised that the unit is working as designed, and with all the parts we already have replaced it shuld. P51-P5-2 7.1Kohm 42F"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH1
Near Derwood, MD 20855
Ricardo S.
Job Details:
05/24/2023
"Replaced main harness, unit tested ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Essex, MD 21221
Alexander D.
Job Details:
05/24/2023
"cx complaint unit giving suds error and f9e1 error. inspected unit and verified complaint. f0e2, f9e1 errors stored. found cx is putting powder detergent directly into drum and not in dispenser. cx said her manual said to put powder detergent there. showed cx manual from service matters showing to put it in dispenser and to lift divider to up position. found unit is draining slowly. found filter clogged up with lint. unclogged filter. tested unit. unit is now working properly"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Chantilly, VA 20152
Richard B.
Job Details:
05/24/2023
CX requestst JJ to return . CX also stated they will be out of town starting on the 7th of june. .; ordrng 1 W11545764 (float switch)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Germantown, MD 20876
Ricardo S.
Job Details:
05/24/2023
"Cx complains that the unit not washing dishes, inspected unit, i ran tesst mode found some error code fa, f9e1, f7e1 i ran normal cycle and unit get stuk on drain, all connections on main board cks ok, the test mode did not work.. order parts; ordrng 1 w11410062 (cntrl elec) and 1 w11410464 (owi)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Stone Ridge, VA 20105
Ezra M.
Job Details:
05/24/2023
"unit is draining, check valve in drain hose not sealing, water backflowing into unit. ordering drain hose. cust will call back to schedule next visit.; ordrng 1 WPW10545278 (drain hose) and 1 8269144A (drain hose)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Bel Air, MD 21014
Neil H.
Job Details:
05/24/2023
door out on the left like the door might be warpped replacing door and rails at this point; ordrng 2 WP13055901 (Whirlpool Refrigerator Drawer Slide Rail)s and 1 12977880SQ (dor-fip ss) and 1 W10571967 (Whirlpool Refrigerator Freezer Door Gasket)
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM02
Near Baltimore, MD 21220
Neil H.
Job Details:
05/24/2023
cx complaint leaking in the fc found under i/m ice from the mold leaking anf freezing new ice maker needed; ordrng 1 WPW10300022 (icemaker)
We serviced a
KITCHENAID FREEZER
Model KFIS29PBMS02
Near Fairfax, VA 22030
Demonte S.
Job Details:
05/24/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. ( Cx states that the Refrigerator is showing P.o. at times.) Checked the refrigerator section.( Unit has had the s - code used already be the unit has a black Evaporator. Serial has to fall from 217- 335. Unit is 337.) Evaporator is Iced over in the refrigerator section . Checked the Thermistor. I'm getting 7.81 K Ohms. Checked the Freezer Section. I'm getting 7.9 Degrees with Ice on the back wall. ( Went over all information with the cx. Cx states he is not gonna pay us for any work. Talked with office about this issue. ) Parts that will be need are Main Control Board = W11380560, Power supply Board = WPW10453401 , Refrigerator Evaporator Thermistor = WPW10277799 & Freezer Evaporator Fan Motor = W11452196"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Rosedale, MD 21237
Neil H.
Job Details:
05/24/2023
CX COMPLAINT UNIT WAS SHAKING AND GRINDING NOISE FOUND THE DRAIN TO THE PAN IS UP HIGHT THROUGH THE FLOOR CAUSING IT TO RUB THE COVER OF GEARCASE AND THE PAN IS MAKING UNIT BOUNCE AND UNIT IS ON THE 2ND FLOOR RECOMMEND VIBRATION PADS AND POSSIBLY THE DRAIN SHAVED OR LOWER TO ALLOW CLEARANCE OF SHIELD
We serviced a
MAYTAG WASHER
Model MTW5620TQ2
Near Washington, DC 20012
Brian F.
Job Details:
05/24/2023
"Installed new agitator and screw. Unit still not spinning, found sock stuck in drain pump, preventing motor from spinning. Removed sock and tested, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Ken M.
Job Details:
05/24/2023
Valve pulled out of the unit and water turned on. Found the water is seeping at the compression fitting on the valve. Valve replaced and water turned back on and tested. Unit is no longer leaking. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Louisa, VA 23093
Eric F.
Job Details:
05/24/2023
"Confirmed cx complaint unit ice maker non functional. Found E5 error code, ice maker thermistor bad. Confirmed valve, fan function. Confirmed power to ice maker, cycled ice maker motor. Ordering Ice maker.; ordrng 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Chesapeake, VA 23322
Branden R.
Job Details:
05/24/2023
"came out to replace parts on unit , disassembled and replace filter head . tested unit and unit is still leaking , called techline and was advised unit might have air leak . checked over unit for air leaks and everything checked good . was advised water pressure will be the only thing left . checked water pressure on low , med and high unit still leaks . tech from wp was brandon wp doesnt has any recommendation . advised cx to reach out to wp and lowes at this time ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near McLean, VA 22101
Lloyd B.
Job Details:
05/24/2023
Cx complained the doors wouldn't close. Inspected the unit and found they were not level. Leveled the doors and now there are no gaps and the door closes evenly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Virginia Beach, VA 23452
Carl A.
Job Details:
05/24/2023
replaced both parts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Williamsburg, VA 23188
Orbie
Job Details:
05/24/2023
cx complaint light not staying on. checked unit found bulb faulty. replaced bulb. verified unit working as designed. advised cx to monitor future operation in case control took bulb out.
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Virginia Beach, VA 23454
Carl A.
Job Details:
05/24/2023
"cx complaint of unit not cooling,,checked unit to find freezer evap cover in frost, pulled cover to find brown wire that feed the heated not in connector ,reseated wire in connecter tested unti works as designed"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Williamsburg, VA 23188
Orbie
Job Details:
05/24/2023
cx complaint unit not going through sensor cycles. checked unit found faulty control. replaced control board. tested unit currently working as designed. if cx calls back send tech back out with timer (WPW10185992)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Virginia Beach, VA 23451
Carl A.
Job Details:
05/24/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DRYER
Model MGD7230HC1
Near Harbeson, DE 19951
Michael E.
Job Details:
05/24/2023
"CX complaint: unit pauses or stops at unusual times in middle of cycle and then resumes on its own. Tested and verified complaint. No error codes. Unit seems to be working properly but CX has been having a lot of difficuklty getting clothes dry. Replaced control, tested unit and it is now working properly. If this problem persists, it could possible be a burner problem. I did not smell any gas and burner was working but there were a couple moments that the burner sound was different than normal. This may be nothing or maybe related to uniut cutting off. But there were no error codes to indicate a problem there. Job is complete"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Mechanicsburg, PA 17050
Bernard M.
Job Details:
05/24/2023
"Replaced both controls and thermostat, set preheat and unit reached temp without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Lebanon, PA 17042
Cody H.
Job Details:
05/24/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Gaithersburg, MD 20878
Julian H.
Job Details:
05/24/2023
CX complaint about toe kick getting on the way of closure of the door causing problems when opening door all the way CX having difficulty when unload dishes found screw not on properly tightened screws & working
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HV1
Near White Post, VA 22663
Daniel J.
Job Details:
05/24/2023
replaced door confirmed heating
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL4
Near Frederick, MD 21701
Ricky E.
Job Details:
05/24/2023
"customer stted that there was ice at the bottom of the fzr. verified issue and fnd drain clogged. replaced drain with update and cleared ice, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Leesburg, VA 20176
Ken M.
Job Details:
05/24/2023
LED replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Frederick, MD 21702
Ricky E.
Job Details:
05/24/2023
"installed parts, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW8230HC0
Near East York, PA 17402
Sal R.
Job Details:
05/24/2023
"CX complaint was that the unit stop mid cycle and door is locked. I found that the unit was DOA. I was able to access the control and inspected teh cpontrol board. I found that propper 120V's at the control , but no flashing indecator light was lite . I was able to take a reistanse reading of the drain pump for the J15 connector pins 1&2 (white / pink) and foud 19.7 OHM's of resistanse witch is in spect. I was abel to inspect the underside of the unti and found oil dripping form the gearcase and rotor cover. I also foun d that the rear panel in the area of the inlet valve as weel as the inleft valve harnss are rusted and corroded. I am orderign all parts needed for repair. Return will need to be 2 call counted due to tihe time to replace the gearcase and complete a full repair.; ordrng 1 W11478527 (panel UI) and 1 W11426291 (main control board) and 1 W11449841 (gearcase) and 1 W10734521 (clutch) and 1 W11260238 (rotor cover) and 1 W11165546 (water inlet valve) and 1 W11676811 (valve harness) and 1 2callcount (2 call count) and 1 W11457841 (lid strike)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near New Salem Borough, PA
Sal R.
Job Details:
05/24/2023
CX complai t was that the unit would tumble but not heat. I foud that the TCO was Ol. I was able to replace from pre ID'ed parts I advised CX to replace clogged dryer venting and to have a licensed vent cleaning company come to the home and inspect the venting from the wall to the outside for possible air flow blockage. UNit test good.;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Rockville, MD 20852
Roberto I.
Job Details:
05/24/2023
Replaced part and resumed power. Compressor and fan started
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Delaplane, VA 20144
Ezra M.
Job Details:
05/24/2023
"installed new valve due to failed valve,tested,working properly,no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Rockville, MD 20851
Ricardo S.
Job Details:
05/24/2023
"Cx compalins that the fridge making humming noise but is a normal sound but the client does not like the sound, the fridge cooling fine, fans and compressor works fine. is nothing that i can do about that .. normal operation CX WANTS A NEW UNIT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Montclair, VA 22025
Tanner B.
Job Details:
05/24/2023
"CX Concern the unit would leak water from icemaker when using water dispenser , dual valve/ IM valve coil failed allolwing water to pass .. Installed new dual valve and tested unit .. Job complete; ordrng 1 WPW10341329 (valve vs/bt), used 1 WPW10341329 (VALVE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near Aberdeen, MD 21001
Neil H.
Job Details:
05/24/2023
replaced the sump motor d/w tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Shenandoah, VA 22849
Danny R.
Job Details:
05/24/2023
cx complaint is moisture and not cool . found defrost issues and linner failure . called tech line made report wp will contact cx thier isnt a repair for uniut
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Norfolk, VA 23513
Carl A.
Job Details:
05/24/2023
"cx complaint of agatior fell apart in unit,checked unit to find no error codes at this time ,found agatior had split on side of it causing it to compeltely break aprat replaced agatior tested and calibrated unit works as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near La Plata, MD 20646
Leon
Job Details:
05/24/2023
cx complaint was something was leaking from the WM confirmed issue seen the hot water valve from the wall loose and dripping water and a fast pace tighten up the valve from the wall then reran the hot water seen no more leaks after that i looked around seen no damage from anywhere check all valves checked the drain pump and holes no leaks found
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Manassas, VA 20112
Tanner B.
Job Details:
05/24/2023
"CX Concern the unit making noise , found dampner rubbing insulation on air tower assembly .. unit needs dampner and air tower ..; ordrng 1 W11373777 (air tower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Waldorf, MD 20601
Leon
Job Details:
05/24/2023
cx complaint was unit IM wasnt working confirmed issue seen that the RC temp was much lower than it should of been which made the ice cubes in the stuck together and clog up the ice bin set rc temp to 38 and unclogged the bin tested unit everything worked like it should
We serviced a
MAYTAG WASHER
Model mvwb450wq2
Near Bethany Beach, DE 19930
Michael E.
Job Details:
05/24/2023
CX complaint: unit leaking. Tested but failed to verify complaint. There is a posability that this could have been from too much detergent foaming over the basket. I informed CX that the service fee covers the next 30 days and to watch and call in if leak returns. Unit is working properly. CX paid 120.00 on CC for service. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Upper Marlboro, MD 20772
Leon
Job Details:
05/24/2023
"cx complaint was water was slemping out of the water dispenser confirmed issue when to replace the part, the part was defective ordering new dispenser; ordrng 1 w11413407 (dispenser (reorder))"
We serviced a
MAYTAG DRYER
Model MVWC565FW2
Near Fayetteville, PA 17222
Andrew S.
Job Details:
05/24/2023
Cx complaint is that the unit is leaving clothes wet at the end of cycles. Upon arrival I found an F0E5. I then cleared the error and ran the diag test. The unit is filling and draining properly but the spin is off balance. I then ran the manual high speed spin and found that the gearcase shaft is bent causing it to spin off balance. I am ordering the gearcase and related parts. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11454734 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Enola, PA 17025
Cody H.
Job Details:
05/24/2023
CX complains ice is not breaking up enough when ejecting from ice maker and is getting stuck in icemaker. Found icemaker to be making ice but seems unit is not dumping ice well. Ordering icemaker for use on return visit. Return to be scheduled by office when all parts arrive and are approved. CX EMAIL IS CONFIRMED; ordrng 1 WPW10300022 (ice maker)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Chesapeake, VA 23322
Zachery R.
Job Details:
05/24/2023
"cx complaint unit not completing cycles, checked unit, come to find oil leaking from bearings onto slider, quoted cx, cx unsure about repair atm, advised ticket is open for 30 days. cx paid $120 service fee"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Alexandria, VA 22305
Simon
Job Details:
05/24/2023
CX complaints fan blade makig noise sound .unit checkes fan blade nuts too hard to tighten to the treads .ordered new fan motor and ACORN nut.SZ; ordrng 1 W10631506 (convection fan motor) and 1 W10631504 (nut Acorn LH)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22407
Robert W.
Job Details:
05/24/2023
"Cx Complaint is the unit isnt cooling. Inspected unit and found unit is runnng compressor is on but is hot no frost pattern on either evap didnt see dye pushed on stub and no refrig in unit, Ordering dryer and sealed system tech.;"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Annapolis, MD 21409
Israel R.
Job Details:
05/24/2023
"installed bezel,cx also complained about the burn spots on the cooktop.. advised cx to get cooktop cleaner. used cleaner on cooktop to ckean stains."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFZ02
Near Lancaster, PA 17601
Justin L.
Job Details:
05/24/2023
Cx complaint unit freezing items in rc. Was able to access unit and verify concern. Found temps of 34F at regular setting. Removed evap cover and verifed good frost pattern and fc thermistor read 24k ohms.Ohmed out Rc thermistor and found it read 6.7k ohms. Replaced thermistor with pre-id and informed cx to give 48 hours. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
05/24/2023
"Replaced cntrl board, unit tested and fridge works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Manchester, PA 17345
Fred G.
Job Details:
05/24/2023
i was able to access unit and replace the console and splutch as per previous tech. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model MVWB750WQ0
Near Leesburg, VA 20175
Ken M.
Job Details:
05/24/2023
"Latch replaced. Tried to run diagnostics, but the unit would not do anything. Basket was sluggish to turn. Visual inspection found no obstructions to the basket. Contacted tech support with findings. Determined unit has a control issue, recommended replacement of the control; ordrng 1 WPW10253697 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Virginia Beach, VA 23453
Branden R.
Job Details:
05/24/2023
cx complaint unit is still leaking- 2 different areas on the inside checked unit and found drain didnt have any type of drain heater . added one to unit so drain dont freeze up . also added permagum to evap drain pan around the edge to stop unit from leaking inside of fridge . tested with cup of water everything checked good and unit is now running as designed advised cx to monitor unit .
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Columbia, MD 21045
Robert L.
Job Details:
05/24/2023
"cx complaint tough and normal cycles cant be activated, confirmed issue, all other buttons on console responsive, ordering console; ordrng 1 W11622490 (console)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Ellicott City, MD 21042
Robert L.
Job Details:
05/24/2023
"cx complaint after 42 minutes console dead, tried again and same result, found f6e4,f6e3,f9e1 stored, ran diag and end errored f9e1 even tho drain was complete, called tech line they said short in DC voltage curcuit , said to replace OWI sensor, ordering OWI, collected $68.51 for part service and labor prior 30 RL only 1st call tues 5/30; ordrng 1 W11084121 (sensor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Columbia, MD 21045
Robert L.
Job Details:
05/24/2023
"installed new vent fan and front panel per techline, documented requested photos thru service matters,...filled rinse aid and tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC2
Near West Friendship, MD 21794
Robert L.
Job Details:
05/24/2023
"installed lid per previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Pasadena, MD 21122
Emmanuel R.
Job Details:
05/24/2023
"Replaced valve assy, dispenser and tub ring, Bezel is defective the tabs are deformed and wont stay in place.Reordering bezel.; ordrng 1 W11550898 (bezel)"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Louisa, VA 23093
Eric F.
Job Details:
05/24/2023
"Installed harness, tested uniit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Fredericksburg, VA 22406
Robert W.
Job Details:
05/24/2023
CX Complaint is the upper IM not making ice. Inspected unit found no error codes on IM ran harvest test and IM is working properly water dispenser is working found fill tube frozen ordering heater and sealer to seal air bleed in IM.; ordrng 1 W11087201 (Heater IM) and 1 212643 (sealer)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Fredericksburg, VA 22407
Robert W.
Job Details:
05/24/2023
"CX Complaint is the unit is making noise. Inspected unti and found the rollers making a thumping noise and the idler is starting to squeek, Ordering Idler and will use rollers on return.; ordrng 2 WPW10314173 (Rollers)s and 1 W10837240 (Idler)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Virginia Beach, VA 23455
Austin D.
Job Details:
05/24/2023
came out to replace the tub. disassembled as needed. repalced the tub. noticed a defective motor as well. went to a parts distributor to pick up part. installed both parts and put the unit back together. unit is running as designed. cx wanted me to take tub. i advised her that is our policy not too and i physically do not have the room and to contact the office. cx agreed;; used 1 W11354541 (stator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ocean View, DE 19970
Michael E.
Job Details:
05/24/2023
CX complaint: frost in FC and FC light not coming on. Tested and verified complaint. I heated and reshaped the gasket. Then i defrosted the door switch. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Virginia Beach, VA 23452
Carl A.
Job Details:
05/24/2023
replaced tub and shocks tested and caibrated unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Ashburn, VA 20148
Ezra M.
Job Details:
05/24/2023
"all lights out. replaced led mod control, all lights working."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Virginia Beach, VA 23455
Carl A.
Job Details:
05/24/2023
helped AR
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rhoadesville, VA 22542
Eric F.
Job Details:
05/24/2023
"Confirmed cx complaint terminal burnt out in rear of unit. Pre-id'd terminal repair kit not in bin, ordering part, will use terminal block on return.; ordrng 1 279318 (terminal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Cockeysville, MD 21030
Justin S.
Job Details:
05/24/2023
the ui is not a ui when i was getting the parts. part number is different. called ps and spoke with the cx; ordrng 1 W11567938 (ui)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Washington, DC 20015
Brian F.
Job Details:
05/24/2023
"Cx states unit leaks during drain, tested and confirmed. Found hole in drain hose between drain pump and back panel. Replaced drain hose and tested. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Timonium, MD 21093
Justin S.
Job Details:
05/24/2023
cx says the unit is making a thumping noise at the end of getting water. the noise is the water valve shutting. cx didnt want the legs to be lowered so raised them back up. went over the unit with the cx and they understand it better
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ01
Near Ashburn, VA 20147
Ken M.
Job Details:
05/24/2023
Reservoir replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW
Near Towson, MD 21204
Justin S.
Job Details:
05/24/2023
cx says they ared getting a f9e1 error code. found the unit has a f8e3 at the moment i arrived. the door is locked on the unit and the unit is full of clothes and water. saw the unit has a rubber backed rug in it. was able to get the water out and found the drain tube from the tub to the drain hose was clogged. removed the clog and ran diagnostic cycle. the unit is now filling draining and spinning good. th eunit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near College Park, MD 20740
Samuel R.
Job Details:
05/24/2023
cx complaint unit is making noise.inspected unit and found no error codes.tested unit with a load and found cx loading unit uneven.unit checks out good
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS1
Near Reisterstown, MD 21136
Justin S.
Job Details:
05/24/2023
cx says the unit is not illuminating the display. the unit does not do anything when buttons are pushed. found the unit is supplied with 120vac. 120vac at the control. reset power to the unit and the unit is now illuminating the display. no error codes in memory. ran the diagnostic cycle and the unit is filling washing and draining good. cx sink is slowly draining. the unit is now good
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Fulton, MD 20759
Robert L.
Job Details:
05/24/2023
"cx complaint constant f2e1, cleaned and reset power several times, still stuck on error, ordering console, collected $921.51 visa cx paid in full; ordrng 1 W10887855 (panl-cntrl)"
We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Hampton, VA 23664
Orbie
Job Details:
05/24/2023
cx complaint from right burner not working. verified cx complaint. found 0 ohm at violet/brown wire from switch to element. element open. replaced element. tested unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Laurel, MD 20723
Robert L.
Job Details:
05/24/2023
"cx complaint temps back to 60+, found no cooling ,fans and compressor running, SEE pics, black light FC evap which had no frost pattern, RC evap had dye under cap tube and no frost, compressor area no dye . popped shredder out of refrigetant, this is 3 rd time in 18 months, possible internal leak also, need nitrogen test for internal leak, before repairing Rc evap issue, ordering compressor , Rc evap , drier and nitrogen....3 count sealed system , called office and scheduled for thurs. june 1st, no charge today leak from prior techs work 49 days ago.......P&L CBE; ordrng 1 WPW10143759 (dryer CBE) and 1 WPW10643261 (evaporator CBE) and 1 W10779331 (compressor CBE) and 1 nitrogen (nitrogen CBE)"
We serviced a
WHIRLPOOL WASHER
Model WTW81V27LC1
Near Hampton, VA 23669
Orbie
Job Details:
05/24/2023
cx complaint unit had water at front right leg. checked unit for leaks. found no current leaks at this time. leveled legs to stabalize unit during operation. tightened all fittings at rear of unit and split going over to dryer. advised cx to monitor unit for future operation and to call us back if problem persists
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Clarksville, MD 21029
Robert L.
Job Details:
05/24/2023
"cx complaint not washing and noise from wash plate, found f8e1, found vale screens clogged( cleared screens), removed wash plate and found 8 coins, told cx to empty pockets and have well serviced, tested all ops ok"
We serviced a
WHIRLPOOL COOKTOP
Model WEG750H0HZ5
Near Charlottesville, VA 22901
Kyle A.
Job Details:
05/24/2023
Cx complaint of sooting on pan and of high yellow flames. Did confirm unit need to be converted to lp. Ordering conversion spuds.; ordrng 1 W11548768 (Lp kit) and 1 WPW10400494 (Lp bake) and 1 W11216991 (Lp broil)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Reston, VA 20194
Jason A.
Job Details:
05/24/2023
CX complaint DW door defect. Wrong part ordered. Confirmed with CX & called office to schedule > JJ; ordrng 1 W11559689 (inner door)
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Charlottesville, VA 22901
Kyle A.
Job Details:
05/24/2023
Service pointer Cx complaint of f2e1 error and element staying on. Did confirm and replaced control as per service notice. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Ocean City, MD 21842
Michael E.
Job Details:
05/24/2023
Replaced the IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW02
Near Chambersburg, PA 17202
Andrew S.
Job Details:
05/24/2023
Cx complaint is that the unit is not cooling like it should. Upon arrival I found that the evap cover has frost built up on it. I tested the thermistor and found it to read 5.95 K Ohms while encased in ice. I was able to access the evap and defrost using my steamer. i then replaced the thermistor. Unit is now functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Sparks Glencoe, MD 21152
Justin S.
Job Details:
05/24/2023
the cx says the freezer has been building up frost in the freezer. the cx has recently defrosted the entire unit. cx has recently replaced the main control per another companys recommendation. double checked part number. says he has felt the heat coming out of the element when he put it into defrost. door gaskets look fine. test 1 and 2 pass. test 3 both fans are blowing good. test 38 the unit went into a defrost and the element didnt heat. found 31vac going to the element when isolated. resistance of element is 30ohms. p2-7 to . called tech support and spoke with an ed. cx does not wish to proceed at this time; ordrng 1 W11089931 (ui(195.68))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Dover, DE 19904
Frederick R.
Job Details:
05/24/2023
"CX complaint is not dispensing ice. Inspected/tested unit and found two possible issues. IM was frozen solid and auger could not turn blades in bin it is however making ice at this point. Broke up ice in bin and when dispensing it was dispensing crushed and cubed ice at same time. Ice dispenser dripping because warm air is getting up inside bin. I couldnt see any defect in ice door and explained to CX the need to make sure chute is clear after dispensing by holding cup under for a few seconds. When I dumped ice out it appeared the blades were almost stripped which could be causing the mixed ice issue. Ordering ice bin, ice door and new coupler to make sure of proper seating betweeen bin and auger. Cannot reschedule due to lowes contract. Also ordering ice door in case returning (cont); ordrng 1 W11244434 (ice-contnr) and 1 WP2220458 (coupling) and 1 W11423781 (ice door)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Woodbine, MD 21797
Brian R.
Job Details:
05/24/2023
came out to replace all paerts. removed bolt and sprayed in washplate bolt hole and let sit a few min and tapped a few times and it came right out. replaced everything and recalibrated unit as well as auto test. unit now checks job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Newport News, VA
Lucas R.
Job Details:
05/24/2023
"cx complaint loud noise, no water dispensing, checked unit found air pocket in water line, cleared air, replaced filter per cx request, flushed 4 gallons through dispenser to test, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Winchester, VA 22603
Daniel J.
Job Details:
05/24/2023
dryer complaint not heating clothing wet at end of cycle tested with thermocoupler let unit run checked venting n air out of venting from the outside of home removed venting behind dryer found large amounts of lint informed customer venting needs to be cleaned restricting air flow from dryer
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
05/24/2023
Arrived at cx home part not on truck called parts warehouse and rescheduled ; saved tckt
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Hedgesville, WV 25427
Daniel J.
Job Details:
05/24/2023
washer stuck in flood mode happened during cycle customer assisted with removing dryer opened door tested drian pump draining sugguest pressure switch and conosle buttons not always responding; ordrng 1 wpw10448876 (pressure switch) and 1 W11218377 (conosle)
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Midlothian, VA 23113
Joseph D.
Job Details:
05/24/2023
Custom complaint unit not spitting out confirmed complaint on able to unlock door to get serial number unit will not spin or unlock door service pointer for unresponsive ACU suggests replacing control board ordering latch as latch cannot unlock. Two tech needed to remove dryer from top of uniti; ordrng 1 W11550649 (Cntrl) and 1 W11316250 (Latch) and 1 W11322901 (Cntrl 1)
We serviced a
JENN-AIR MICROWAVE
Model JMC2427LM00
Near McLean, VA 22101
Lloyd B.
Job Details:
05/24/2023
Cx complained the door did not close. Inspected the unit and found the bottm of the hinge and sits on the cabinet not allowing the door to close. Unit needs new bracket. 2 techs required; ordrng 1 2ndtech (2 tech) and 1 w11312201 (bottom trim) and 2 w10420960 (bottom spacer)s and 1 w11394925 (hardware bag)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Kensington, MD 20895
Brian F.
Job Details:
05/24/2023
"Please pre id door bellows (W11314648), and inner bellows clamp (W11314649), parts not madatory for return;"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Wolf, PA 17347
Fred G.
Job Details:
05/24/2023
"i was able to access unit and replace the cycling thermistat, drive motor, blower wheel, element as per previous tech. tested unit and found unit now checks good."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Harrisburg, PA 17113
Fred G.
Job Details:
05/24/2023
"cx compaint unit makes noise. I found idler and one drum roller was seized. replaced both with van stock and found unit now checks good.; ordrng 1 W10837240 (idler (FG VS)) and 1 WPW10314173 (roller (FG VS)), used 1 W10837240 (idler), and 1 WPW10314173 (ROLLER) from stock"