Service History 506 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB07

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 05/31/2023

"Cs unit not cooling couldnt confirmed complaint. Temp in fc 5degrees 39 in RC. Good frost pattern no dye on evap. I did find some dye on the process stub but nowhere else. Evacuated system and charged system with 120psi of nitrogen, Held 120psi for over 30mins, vaccummed unit down and held a vaccum for over 20mins. No leaks detected. Replaced compressor ,vaccumed and filled with 45oz r-600. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Chesapeake, VA 23320

Branden R.

Job Details: 05/31/2023

"came out to replace parts on unit , disassembled and replace all parts needed. tested and unit still not spinning , checked over unit and found OL on shifter circit not allowing unit to do passed sensing . called techline to doc ordering lower harness and shifter just incase .; ordrng 1 W11652038 (harness) and 1 W10913953 (shifter)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Lusby, MD 20657

David J.

Job Details: 05/31/2023

"CX complaint unit is not working as designed. After previous text visit, he had found the shoot need a new sump assembly and waterline. Arrive today and cut power to unit. Remove unit from cabinet and removed old sample assembly. Installed new sump and reconnected harness. Went to the left side of unit and removed old line and replaced with new. Reinstalled unit to countertop And tested inspected for leaks had no leaks. Unit was working and had no error codes. Present unit is now working as designed job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM02

Near Washington, DC 20011

Samuel R.

Job Details: 05/31/2023

cx complaint unit is leaking.inspected unti and found floor to be caving in badlt and causing unti to lean forward.cx will need to get floor fixed.turned ice maker off.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Portsmouth, VA 23701

Zachery R.

Job Details: 05/31/2023

"cx complaint melt burners not working, checked unit, come to find wires not secured to right rear burner, seated connection, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near York Springs, PA 17372

Andrew S.

Job Details: 05/31/2023

Cx complaint is that the unit is leaking from the front left side. Upon arrival I found that the unit has no error codes. I entered diag and started a cycle and found that the the dispenser is not dispensing the water. It is overfilling and running out of the housing. I am ordering the dispenser. i was able to set the return visit for Friday 6/2.; ordrng 1 W11524106 (Dispenser)

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Vienna, VA 22180

Christian C.

Job Details: 05/31/2023

Cx complaint IM is not working. Inspected unit temps in FC are avg -1. Ran test 120 and IM did not cycle. Ordering IM.; ordrng 1 W11646196 (ice maker)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fredericksburg, VA 22407

Robert W.

Job Details: 05/31/2023

CX Complaint is the unit isnt heating. Inspected unit and found the unit isnt heating pulled rear panel and found element testing open replaced and unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Sykesville, MD 21784

Brian R.

Job Details: 05/31/2023

cx complaint is with temps in fridge as well as unit leaks water out ice maker and forms a puddle on bottom and ice is all stuck together and drips out door at times. units O-O-W and she knows and didnt think she needed a warrenty on a new fridge. took temp readings first of 0 in freezer 40 in fridge 22 through ice maker. unit set to 33 and 0. tested and checked unit and went over unit with her. shes very upset with unit and not working already. found freezer evap clear and fridge evap frozen over. no fan in ice maker as well as different size cubes and high spots. went over unit and parts and gave her quote. shes very upset and said no shes calling kitchec=n aid about this. she was told unit was covered for 10 years and now finding out its not and having to pay that much. needs defrosting; ordrng 1 W11658802 (Ice Maker 152.16) and 1 W10846539 (Ice Maker Fan 188.83) and 1 W11087438 (FF Evap Fan 126.87)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW04

Near McLean, VA 22102

Christian C.

Job Details: 05/31/2023

Cx complaint unit water is dispensing slowly and water leaks from filter housing. Inspected unit and water is dispensing slowly. When filter is not in housing housing is leaking water. Installed new filter housing. Tested water. Water is now dispensing normally. Cx paid in full.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Bethesda, MD 20817

Julian H.

Job Details: 05/31/2023

"replaced parts pulled system to vacuum 30' filled with refrigerant low side too low found restriction on capillary tube from drier replaced with VS pulled sys to vacuum again 30' filled unit to 55gr of R600a started to developed frost pattern on evap; ordrng 1 W11109499 (drier-tube FOR RESTOCK JH VS), used 1 W11109499 (DRIER FOR RESTOCK JH VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Austin D.

Job Details: 05/31/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts. put the unit abck together. vac the system and pressure held. unit is running at -2 on low and .85 amp draw. unit is good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Austin D.

Job Details: 05/31/2023

cx complaint unit not cooling. checked the unit and found unit in a vaccum while running. unit plugged in so been running for awhile with a restriciton. will need to replaced compressor and any other major components needed to clear the restriction. returning with all parts and a sealed system tech. parts on order.; ordrng 1 W11578004 (evap) and 1 W11109499 (drier) and 1 W11370574 (compressor) and 1 sstech (ss tech)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Austin D.

Job Details: 05/31/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Littlestown, PA 17340

Bernard M.

Job Details: 05/31/2023

"Replaced parts, ran tests and no noises or leaks occured. Cx had new complaint that unit makes griding noise. Ran test 3 and found noise happens when damper opens and closes. Ordering damper, and set return for 6/14. Office will contact cx with time frame; ordrng 1 WPW10479155 (damper)"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2570AEM4

Near Herndon, VA 20171

Christian C.

Job Details: 05/31/2023

Installed bail arm extension and filter housing. Tested water and IM. Water is dispensing and IM filled.

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Edgewood, MD 21040

Neil H.

Job Details: 05/31/2023

replaced the door switch unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Virginia Beach, VA 23454

Zachery R.

Job Details: 05/31/2023

"cx complaint unit not cooling. checked unit, come to find wires not secured to start device on compressor, secured wires to start device. waited about 15 mins for frost to form. verified unit is starting to form frost pattern, unit working as designed."

We serviced a

KITCHENAID RANGE

Model KODE500ESS20

Near Charlottesville, VA 22901

Eric F.

Job Details: 05/31/2023

Confirmed cx complaint unit glass door broken on microwave. Ordering door components.; ordrng 1 W11600222 (door assembley) and 1 WPW10618107 (glass-door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EHL02

Near Potomac, MD 20854

Roberto I.

Job Details: 05/31/2023

"CX complaint cluped ice in the bin, ice dispenser not dispensing.Inspected icemaker, found a crack on the mold. Ran test 97, found the water sprying in diagonal outside the icemaker. Ordering fill tube W11596134. Pre id icemaker to be installed on return. Collected in full ($470.74).; ordrng 1 W11596134 (icemaker fill tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Vienna, VA 22180

Christian C.

Job Details: 05/31/2023

Cx complaint unit is freezing food in RC section. Inspected unit damper opens and closes normally. Tested RC thermisor reading 12kohms. Ordering RC thermistor.; ordrng 1 12002355 (RC thermistor)

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Ellicott City, MD 21042

Justin S.

Job Details: 05/31/2023

cx says the unit is making noise in the wash cycle. cx showed me a video of the unit making noise in agitate. found no error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning good without any noises. ran the component activation fast agitate and the unit is making a little noise. calibrated. checked the gearcase and found; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Arlington, VA 22207

Jason A.

Job Details: 05/31/2023

CX complaint FRIDGE stopped cooling. Both sections. Chemical - oil smell when it stopped cooling completely. Found NO UV dye both evaps. Heavy oil smell in RC. No pressure in system - no traces of R134a. Inverter has 6VD & AC at blk white harness. Compressor would not run to test. Tried another inverter = no go. Replaced compressor & turned on dark brown oil came out. Called techline. NON-REPAIRABLE > JJ

We serviced a

WHIRLPOOL FREEZER

Model WED9450WW1

Near Fredericksburg, VA 22407

Robert W.

Job Details: 05/31/2023

"CX Complaint is the unit isnt tumbling. Inspected unit and found the unit is operating but drum isnt spinning with a load, Pulled front panel and found idler pulley is stuck and is causing damage to belt so its slipping on motor, Ordering Idler and belt; ordrng 1 W10837240 (Idler)"

We serviced a

WHIRLPOOL DRYER

Model MED6630HC2

Near Suffolk, VA 23435

Austin D.

Job Details: 05/31/2023

"cx complaint the unit is not finishing cycles and makes a funny noise. checked the unit and found that the steam valve was not inserted properly. allowing water to seep in and rewet the clothes. therefore, i fixed the valve positioning and tested again. unit is running as designed. also explained to cx what reduced static does and how the unit operates."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMHZ02

Near Newport News, VA 23606

Justin W.

Job Details: 05/31/2023

replaced control and programmed new control for code 02 per mod serial sticker. unit working as designed currently. placed old part in bin for core charge

We serviced a

KITCHENAID OVEN

Model KEMS378SSS05

Near Arlington, VA 22207

Jason A.

Job Details: 05/31/2023

CX complaint MW+O not heating / turntable not turning / etc. CX states after repair F3E0. Found sensor not connected. SeeSDpics. Plug conns in & read at Apl Mgr. Test bake element heats in diagnostics. Preheat oven to 350F & test MW heats + turntable moving. Called office to figute out notes & payment. Per RJ CX PIF > JJ

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near Carrollton, VA 23314

Justin W.

Job Details: 05/31/2023

arrived to find cx has new concern. cx complaint unit making noise during use that is not normal. confirmed complaint. checked unit to find tub warped.ordering tub to be replaced with side panel.; ordrng 1 W10541657 (drum)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUIC18NNZS0

Near Rockville, MD 20852

Roberto I.

Job Details: 05/31/2023

"Replaced part, unit good to go."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Bristow, VA 20136

Richard B.

Job Details: 05/31/2023

"CX complant. Finish coming off graates . Prior diagnosis fund finish coming off cooktop grates , Installed new grate kit, Advised CX to REFER TO USE AND CARE to prevent rusting. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Charlottesville, VA 22901

Eric F.

Job Details: 05/31/2023

"Confirmed cx complaint noisy operation. Found harness buzzing against fan assembley. Secured harness, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Chantilly, VA 20152

Richard B.

Job Details: 05/31/2023

"CX complant. Washer dosent work. Inspected unit and found comms error cin diagnostics along with stuck key/ Cycled breaker and checked control for correct power. Found stuck key returns. Will need console assembly . CX paying 120 service call ,And will let us know. RB; ordrng 1 W11135391 (console 282.48)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Magnolia, DE 19962

Frederick R.

Job Details: 05/31/2023

CX complaint is lid will not lock. Replaced control and lid lock per prior techs diagnosis. calibrated and retested and the WM is now working as designed. Job is complete. Spoke to CX about her excessive use of pods and fabric softener and the damage it coud cause. She is now aware of the proper use and care of WM

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Broadlands, VA 20148

Richard B.

Job Details: 05/31/2023

"CX complant. Washer making clanking noises. Inspected unit and found when unit shifts the clutch is making unusuall noises , Ordering slider clutch assembly. Found no error codes in diagnostics, Not in stock , Further work needed. RB; ordrng 1 W10734521 (slider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrx735sdhz04

Near Fredericksburg, VA 22408

Robert W.

Job Details: 05/31/2023

"CX Complaint is the unit isnt dispensing ice, Inspected unit and found the IM bin is stuck was able to get bin out and found the bin has failed also found the IM leaking when it fills. Also found the right RC door gasket not sealing. Ordering IM, Bin and door gasket; ordrng 1 W11185686 (BIn) and 1 WPW10300024 (IM) and 1 W10830274 (Right door gasket)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Fairfax, VA 22030

Simon

Job Details: 05/31/2023

"CX complaints DW not running full cycle .UNIT checks .replace CONSOLE ,SEAL CONSOLE,UI CONTROL BOARD and ACU.unit tested works full cycle as designed.SZ"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Spring Grove, PA 17362

Sal R.

Job Details: 05/31/2023

CX compolai t is that the unit was making a grindoing noise. I found that the splutch and the shifter failed. I replaced parts and unit test good.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fairfax, VA 22033

Christian C.

Job Details: 05/31/2023

Installed acu. Tested unit to drain water and nothing. Found connection to drain pump defective. Spliced wire for temp fix. Unit started to drain but unable to unlock lid. Drain pump reading 21ohms. Reordering control. Ordering drain pump and main harness.; ordrng 1 W11556725 (acu reorder) and 1 W11399437 (drain pump) and 1 W11590868 (main harness)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Fredericksburg, VA 22405

Robert W.

Job Details: 05/31/2023

"Cx Complaint is the unit isnt powering on, Inspected unit and found unit is getting good power tested fuse and thermostats all good found door switch not working jumped door switch and unit starts up, Unit needs door switch; ordrng 1 WPW10237959 (Door switch)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Frederick, MD 21703

Ricardo S.

Job Details: 05/31/2023

"Cx complains about a leak, inspected unit again, i ran normal cycle, valve, hoses, sump pump, drain pump, drain hose and tub cks ok. no leaks, but the lower spray arm makes a clciking noise sometimes, unit working ok, no leaks, order spray arm and float switch assy; ordrng 1 W10648041 (valve-inlt) and 1 W10873429 (housing) and 1 WP8531743 (gasket) and 1 WPW10195038 (nut) and 1 W11170316 (cover) and 1 W10860176 (arm-spray)"

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Stafford, VA 22554

Robert W.

Job Details: 05/31/2023

Installed restrictor plate unit is working properly.

We serviced a

AMANA RANGE

Model AGR6603SFS3

Near Germantown, MD 20874

Ricardo S.

Job Details: 05/31/2023

"Replaced parts, unit tested and works ok"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waynesboro, PA 17268

Drew B.

Job Details: 05/31/2023

cx complaint that unit is not going through the cycle i found no issue with the water incmonming to the unit even removed screen and veirifed cleanliness and also the psi and when in testing found the unit had bad W11428524 when testing in stock and schd for the 2nd; ordrng 1 W11428524 (cap)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Staunton, VA 24401

Kyle A.

Job Details: 05/31/2023

Changed Control and tested unit and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Gettysburg, PA 17325

Drew B.

Job Details: 05/31/2023

cx complaint that unit i not going through the cycle and has issues with the unit draining and also have screeching noise when spinning.... the unit needs motore pulleyb elt for noise. and found no 120 @ the pump when tested.. the unit will need those parts to repair unit.; ordrng 1 W11399437 (drain pump) and 1 W11590868 (harness) and 1 W11567712 (acu) and 1 W11283592 (motor) and 1 W10721967 (pulley) and 1 W11239857 (belt)

We serviced a

KITCHENAID OVEN

Model KOSE500EBL00

Near Leesburg, VA 20176

Richard B.

Job Details: 05/31/2023

"CX complant. Fan runs constintaly. Inspected unit and found cooling fan running.Found stuck key error code. Measured sensor and measures 28.5 ohms. Called techline and Techline advised changing temp sensor due to reading way out of range and to replace console if error returned. Quoting CX price to repair. Further work needed, RB. CX owes 110 labor on return. RB; ordrng 1 W10916750 (console switch , 291.31) and 1 w10859573 (sensor 129.19)"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Saint Leonard, MD

David J.

Job Details: 05/31/2023

CX complaint when using steam option and dryer water leaks out front of door. Arrived today and verified complaint. Once steam option started while running water was leaking out the front of the door. Inspected door and found seal to be properly installed used a little adhesive at bottom of gasket just in case. Inspected nozzle and found nothing blocking or making it spray in a direction. Its possible that the inlet valve is letting too much water through. Ordering inlet valve and nozzle for return visit and will replace when parts arrive. ; ordrng 1 W11230609 (Nozzle) and 1 W11267102 (Valve and hose assemb)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/31/2023

"cx complaint unit wont lock , checked unit and found lidlock not engaging when testing , also found strike not properly molded causing it to not properly sit inside lock . tryed to uninstall and reinstall it thinking it was just sideways but even when properly installed mold of strike is off not allowing it to shut and start cycle installed small strike that i test units with and all other major componets checked good valves, motor etc . ordering strike and will use lidlock on return vist. gearcase checked out good with no oil .; ordrng 1 W11457841 (strike)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Chester, VA 23836

Chris B.

Job Details: 05/31/2023

replaced door tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Rockville, MD 20854

Roberto I.

Job Details: 05/31/2023

"CX complaint no cool.Found unit at room temp, compressor hot, dragging 6A and tripping overload in a loop again. Called tech line, spoke to Nate. He advised to replace the compressor again and to flush well the system to eleminate any possible contamination from compressor burning. Ordering compressor W11557425, drier W11109499 and all the couplers on PL. **SEALED SYSTEM TECH** and **2 COUNTS**; ordrng 1 W11557425 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler), rqstng P&A on 1 W11504447 (coupler) and 1 sealed system tech, ordrng 1 2 counts"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVQ01

Near Richmond, VA 23231

Chris B.

Job Details: 05/31/2023

cx comp unit leaks insp unit found water dripping from im fill tube cut tube straigh with razor then seated tested unit insp for leaks working as desighned found no valve behind unit to cut water off water valve to unit is under house in crawl space

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Broadway, VA 22815

Danny R.

Job Details: 05/31/2023

installed parts checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Richmond, VA 23231

Chris B.

Job Details: 05/31/2023

replaced ordered parts tested unit wroking as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Finksburg, MD 21048

Brian R.

Job Details: 05/31/2023

replaced parts and checked unit. unit now checks. job complete.

We serviced a

MAYTAG WASHER

Model Mvwb865gw0

Near Richmond, VA 23231

Chris B.

Job Details: 05/31/2023

CX COMP unit lid latch acts funny and will have to press on lid to get latch to work insp unit could not duplicate cx comp found foe3 overload stored f5e1lid error f5e2 lid error unit will need lid lock W10810403 collceted 120 sc cc cx owes 110 labor 15 ship 102.13 part 6.13 tax cx owes 233.26

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waynesboro, VA 22980

Kyle A.

Job Details: 05/31/2023

"Cx complaint of unit not spinning out clothes. Did confirm oblong coin binding up agitator. Also found lots of soap build-up. Cleared pressure tube and removed coin, and unit now tests fine. Unit is now as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Sandston, VA 23150

Chris B.

Job Details: 05/31/2023

cx comp unit will freeze food in rc insp unit found fc empty with only a therm on wall cx states by end of day rc temp will be around 55 found fc set to -2 advised cx of recomen setting cx stated unit will not get to 0 on her fc wall thermometer advised cx they are not accureate and air temp is diff from product temp called tech line spoke with chris stated to order data logger ; ordrng 2 datalogger (data logger)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Front Royal, VA 22630

Daniel J.

Job Details: 05/31/2023

per notes replaced sump and ran diag no leaks no errors while testing

We serviced a

WHIRLPOOL OVEN

Model WOS11EM4EW01

Near Sandston, VA 23150

Chris B.

Job Details: 05/31/2023

replaced cooling fan tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Ashburn, VA 20147

Richard B.

Job Details: 05/31/2023

"CX complant. Ice maker not working good. Inspected unit and found ice maker not ejecting full cubes. Installed new ice maker , Cycled power and advised CX to discard first few batches. J0b completed, RB"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Chester, VA 23836

Chris B.

Job Details: 05/31/2023

replaced door tested unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Sterling, VA 20165

Richard B.

Job Details: 05/31/2023

"CX complant. Dishwasher not working. Found motor failure in diag. Replaced sump and tested . Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL RANGE

Model KFDC558JSS01

Near Richmond, VA 23236

Chris B.

Job Details: 05/31/2023

replaced term block due to stipped l2 and replaced ground strap and ignitors tested unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Clarksburg, MD 20871

Julian H.

Job Details: 05/31/2023

CX complaint about after repair unit not cooling on FC checked temps on arrival FC30* RC45* tested fans & working checked unit on test 4 valve is switching between RC & FC no dye detected anywher compressor warm to touch compressor not efficient to cool down both compartments this will need a sealed sys repair 3 COUNTS PARTS ARE CBE QUOTE CX $515 FOR EXTRA LABOR DECIDED NOT TO CONTINUE YET WILL CALL KA TO SEE IF THEY HELP; ordrng 1 W11492867 (evaporator RC) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer)

We serviced a

MAYTAG WASHER

Model MVWB765FC1

Near Prince George, VA 23875

Chris B.

Job Details: 05/31/2023

cx comp unit leaks insp unit conf cx comp found drain pipe overflowing when unit is draining advised cx to call plumber alwso found yellow ion on gear case advised cx of issue unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 05/31/2023

Cx complained of broken parts. Inspected the unit and found that the adjuster is broken. Unit needs new adjuster; ordrng 1 W11551541 (adjuster right)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Arnold, MD 21012

Alexander D.

Job Details: 05/31/2023

"cx complaint unit dropping ice on floor and freezing items in rc intermittently. inspected unit and verified complaint. cx said freezing issue has happened twice, last time unit was set to 40 in rc and he bumped temp setting up to 42 and nothing has frozen in past 2weeks. unit set to 42 in rc and 4 in fz. ran thru service tests. rc thermistor 44, fz thermistor 4, rc max 48, avg 39, min 33. noticed ice container was a little frosty and ice at top of container was clumping a little. noticed light frost on ice door gasket and condensation on ice duct gaskets. ordering gaskets and ice container and ice door to see if that helps with cubes falling out. advised cx there may be no change to cubes falling out because if theres any left in chute it will eventually melt and fall out.; ordrng 1 W11574764 (ice container) and 1 W11189145 (ice door) and 2 W11227369 (ice duct gasket)s and 1 W11625086 (ice door gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALZ0

Near Silver Spring, MD 20910

Brian F.

Job Details: 05/31/2023

"Installed new middle, lower spray arms, and control panel. Ran auto test, completed with no errors, started normal cycle, wash motor sounds good, spray arms are moving. Unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFE500M4HS

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 05/31/2023

cx complaint front panel glass broken. inspected unit and verified complaint. cx called in complaint on 5/18 and provided pop with date of 4/19/23 making unit within 30day cosmetic warranty. ordering outer panel. call cx to schedule return visit once we have eta on part; ordrng 1 W11662210 (outer panel)

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXBL4

Near Arlington, VA 22206

Lloyd B.

Job Details: 05/31/2023

Cx complained the unit made noise. Inspected the unit and found the sump was noisy but not really need to be replaced. Unit would need a new sump. Service declined. Job complete

We serviced a

KITCHENAID FREEZER

Model KSC24C8EYY02

Near Bethesda, MD 20817

Brian F.

Job Details: 05/31/2023

"Cx states low cool in FC, temps were 50* in FC and RC. RC and FC thermistor pass test 1 and 2, both evap fans spinning, found weak frost pattern on FC evap. Called MM, recommended compressor, drier, and evap. Scheduled ss 3 count for 6/6.; ordrng 1 W10309988 (compressor) and 1 WPW10643261 (evaporator) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL DRYER

Model MED6630HC2

Near Arlington, VA 22207

Demonte S.

Job Details: 05/31/2023

Inspected the unit. Found that the cx is saying that the Dryer is taking multiple times for the clothes to Dry. I then ran Service Diagnostics on the unit. Error Codes are 8:88 = no errors. I then checked the Blower Wheel. Blower is packed with Lint. Installed moisture sensor. Removed all Lint. Tested the unit with meter. Dryer is showing pPoor Dry. ( Cx will need to have the Vent Cleaned. ) Unit is heating. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Washington, DC 20011

Sherwood

Job Details: 05/31/2023

cx complaint leaking. arrived and found leak at valve installed water line and IM. tested and checked for leaks. no leaks were found and i advised cx allow 24hr for IM to drop ice

We serviced a

MAYTAG WASHER

Model PAV2360AWW

Near Rockville, MD 20852

Ricardo S.

Job Details: 05/31/2023

wrong part again.. re -order part; ordrng 1 WP35-2044 (hinge- lid mr ck part) and 1 WP35-2045 (pin- hinge mr ck part)

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Wilmington, DE 19805

Taylor F.

Job Details: 05/31/2023

Cx complaint is unit not powering on. On arrival found drain pump running as soon as the unit was plugged in. Went into diagnsotics and unit had an f3e1 error code for pressure systme fault. Took off top panel and found the pressure hose had rubbed through on the back of the tub. This caused an air leak and pressure fault. Ordering hose and rescheduled for 6/5/23. Cx paid in full by CC.; ordrng 1 W11044559 (hose)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Falling Waters, WV 25419

Ken M.

Job Details: 05/31/2023

"Customer complaint is that the unit is not draining. Unit tested and the drain pump does not appear to be turning on. Inspection of the pump found that the pump is running, but nothing is being drained. Water removed manually and drain pump taken down. Found a piece of ceramic stuck in the drain pump. Obstruction removed and unit retested. Unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model Wfw5620hw0

Near New Castle, DE 19720

Taylor F.

Job Details: 05/31/2023

Cx complaint is unit not turning on. TEsted inspected and verified complaint. Found the console not turning on unkless harness is held a certain way back near the control. Verifed connections are tight going into the control. Cx said unit used to power on and run but then during the spin cycle it would turn off once the wires would shake. Got unit to turn on and Ui apeared to be functioning properly. Ordering harness and rescheduled for 6/5/23. Cx paid in full by card; ordrng 1 W11449075 (harness)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 05/31/2023

"cx complaint loud operation. checked unit, verified issue, come to find defective motor. ordering motor and blower wheel to complete repair.; ordrng 1 WP694089 (wheel) and 1 279827 (motor!dryer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Smyrna, DE 19977

Taylor F.

Job Details: 05/31/2023

"Cx complaint is unit n ot dispensing ice. Tested inspected and verified complaint. Replaced the auger motor, chute and coupler and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL RANGE

Model ACR4303MMS0

Near Martinsburg, WV 25404

Ken M.

Job Details: 05/31/2023

"Customer complaint is that the cooktop burners are not staying hot enough to fry on. UL has restricted the burners constant run time, so they do not run the same way that the customer is used to. There is an updated burner set for this unit. Ordering burner set.; ordrng 2 W11396790 (coil)s and 2 W11396792 (coil)s"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Clayton, DE 19938

Taylor F.

Job Details: 05/31/2023

Helped FR with job

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Alexandria, VA 22304

Lloyd B.

Job Details: 05/31/2023

Cx complained of broken parts. Installed new door and tested and it now operates as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Magnolia, DE 19962

Frederick R.

Job Details: 05/31/2023

"CX complaint is no power to dryer. Inspected/tested and found PTS switch defective and unit would not start. Replaced thermal fuse prior to finding issue. Replaced switch from VS. After repair I retested and the dryer is now working properly. Job is complete; ordrng 1 WPW10446920 (switch-pts FRVS), used 1 WPW10446920 (PTS switch FRVS) from stock"

We serviced a

JENNAIR ICE MAKER

Model JIM158XYRS1

Near Alexandria, VA 22304

Lloyd B.

Job Details: 05/31/2023

Cx complained the unit did not make ice. Inspected the unit and found no water going to the unit. Installed new valve and tested and it now fills and recirculates. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Dover, DE 19904

Frederick R.

Job Details: 05/31/2023

CX complaint no agitate or spin. Tested/inspected and verified faulty capacitor. Replaced capacitor from preior diagnosis. Calibrated and retested and WM in now working properly. Job is complete

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS05

Near Fairfax, VA 22033

Christian C.

Job Details: 05/31/2023

Cx complaint unit front burners take a while to ignite. Inspected unit found front burners take a little while to ignite. Called techline. Acceptable ignition times are up to 4-5sec. Is igniting around that time. Advised to replace igniters.; ordrng 1 W10862325 (LF igniter) and 1 W10862323 (RF igniter)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Dover, DE 19904

Frederick R.

Job Details: 05/31/2023

Replaced MW door per prior diagnosis. Unit is now repaired and working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS

Near Virginia Beach, VA 23454

Carl A.

Job Details: 05/31/2023

replaced ignitor tested unit works as designed

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Dover, DE 19904

Frederick R.

Job Details: 05/31/2023

Upon arrival CX stated the dryer got super hot and wouldnt cycle heat on and off. Inspected tested and no heat. Found bra wire melted across element. Replaced element and all other parts from prior diagnosis. Tested after repair and the dryer is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model Krsc500ess00

Near Spotsylvania Courthouse, VA 22551

Robert W.

Job Details: 05/31/2023

Replaced fitting and light in FC unit is now working properly.

We serviced a

MAYTAG WASHER

Model WTW5000DW3

Near Dover, DE 19904

Frederick R.

Job Details: 05/31/2023

"CX complook unit aprt and had a hard time removing washplate which caused it to become defective. went to put gearcase in basket and found the groves in basket were completely worn off and non existent. Unit needs new basket, washplate and hub. Left gearcase, splutch and belt on site because I had already removed them from package. Had CX sign for them and notified Jada at warehouse. Returing with all other parts on a 2 ct gearcase job. Cannot reschedule at this time due to direct shipment of basket; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit) and 1 W10752719 (basket)"

We serviced a

JENN-AIR MICROWAVE

Model JMC3415ES01

Near Clarksburg, MD 20871

Julian H.

Job Details: 05/31/2023

"CX complaint about unit not operating display is dead pulled unit out confirmed proper power from outlet remove outer case checked switches & found primary switch tripped caused fuse to go out & no feeding power to display replaced switch & fuse with VS tested & working properly; ordrng 1 4392027 (switch,micro FOR RESTOCK JH VS) and 1 W11188752 (fuse FOR RESTOCK JH VS), used 1 4392027 (switch micro FOR RESTOCK JH VS), and 1 W11188752 (FUSE FOR RESTOCK JH VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Spring Grove, PA 17362

Sal R.

Job Details: 05/31/2023

"CX complaint is that the unti does not complete a wash cycle. I found that the the control board is not responding to a diag entery. I am ordering 1 control board (W11399433) and 1 water inlet valve (W11038689). Once the contrarct is approved, please ahve someone frorm the office call to set a return date.; ordrng 1 W11399433 (control) and 1 W11038689 (water inlet valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waldorf, MD 20601

Shane B.

Job Details: 05/31/2023

"installed capacitor and restored power. tried running service cycle but unit does nothing. tried starting a normal wash cycle but unit does nothing. cycles can be changed, faucet button works but nothing else. no codes saved. called techline again. they had me test drain pump, drive motor and lid latch. they now say to replace the lid latch. ordering part.; ordrng 1 W11513248 (lid latch)"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Clayton, DE 19938

Frederick R.

Job Details: 05/31/2023

CX complaint is no water. FOund both cold and hot inlet valve inoperable due to hard water having hard water sediment blocking waterflow. Replace both hot and cold valve and retested. WM is now working properly. Job is complete

We serviced a

KITCHENAID HOOD

Model KVWB606DSS2

Near Virginia Beach, VA 23454

Carl A.

Job Details: 05/31/2023

reordering board as defective called techline spoke with Drew; ordrng 1 w112933971 (cntrol board)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Kensington, MD 20895

Leon

Job Details: 05/31/2023

replaced gasket on washer tested unit no leaks found

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Virginia Beach, VA 23456

Carl A.

Job Details: 05/31/2023

"cx complaint of unit making noise,checked unit to find noise sounds like a timer ,makes noise whike running ,but stops when door is open called techline spoke with Chris put mast on cap tub entering in to evap,and then bend drie to horoznal postion when we do that ordeing mastit; ordrng 4 W11197416 (absorber)s"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Newport News, VA 23602

Orbie

Job Details: 05/31/2023

"cx complaint unit not unlocking. found faulty lid latch and drain pump causing unit not to turn on. tested unit, working as designed.;"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hampton, VA 23666

Lucas R.

Job Details: 05/31/2023

"replaced drain pump and filter, tested drain and spin, unable to fully test without water supply, physical damage to cabinet advised sell as is."

Contact Us

About Us