Service History 505 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW862CHC4

Near Bethesda, MD 20814

Brian F.

Job Details: 05/31/2023

"Cx states unit too close to hoses, causing f8e1 (long fill) error. Entered diagnostic mode, found saved f8e1, cleared code, ran auto test cycle, unit completed multiple auto cycles with no errors. Cx provided clothes, started normal cycle, made it to spin with no errors. Unit is working properly."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Falls Church, VA 22043

Jason A.

Job Details: 05/31/2023

CX complaint RANGE cooktop popped during cooking & when pan was moved out of the way there was a glass section broken off. Not an impact damage. Possible debris got into glass during manufacturing & when heated gassed off. See SDpics > JJ; ordrng 1 W11175877 (Cooktop glass WHITE)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Greenwood, DE 19950

Michael E.

Job Details: 05/31/2023

CX complaint: unit tripping breaker. Tested and verified complaint. Terminal block and wires looked to be in good working order. Heating element was what was tripping breaker but the problem was not readily visible. Element even passed resistance test and had no continuity to frame. Its like this happens once element gets hot. I replaced element and tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG DISHWASHER

Model MDB4010AWB

Near Woodbridge, VA 22193

Demonte S.

Job Details: 05/31/2023

Inspected the unit. Found that the cx is saying that the Dishwasher Door isn't latching. Checked the Door Latch. Found that the Door Latch is good. I then checked the Striker. Striker isn't clamping down because of the pin got loose. Fixed the pin / spring. Tested the door. Door is now locking. Unit is working as Designed.

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HB01

Near Point of Rocks, MD 21777

Ricky E.

Job Details: 05/31/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8969SDM3

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/31/2023

Cx complaint is that the unit is leaking from the bottom LH side of the door. Upon arrival I found that the gasket is not seated against the door properly. I then removed the outer door and verified that the dispenser is not leaking. I then ran the diag test and found that the door is only leaking at the LH portion of the seal. I quoted the cx for the cost of the repair. THe gasket was previously replaced in October and is less than a year. Cx paid for the service and labor. I was able to set the return visit for Friday 6/2 anytime.; ordrng 1 W11177741 (Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Baltimore, MD 21206

Dustin F.

Job Details: 05/31/2023

CX complaint: unit wont dispense ice good or waterInspected filter and head. found black and brown gunk around filter head. did not have bypass on hand. at very least cx needs new filter head. setting valve for return as well. CX paid in full via CC; ordrng 1 W11346623 (filter head)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near New Oxford, PA 17350

Andrew S.

Job Details: 05/31/2023

Cx complaint is that the unit is still shutting off with 10 minutes left. Upon arrival I found no error codes. I then ran the diag cycle and found that the unit is finisihing the cycle as intended. Cx stated that the clothes are not wet after it finishes. I called TL and documented with them. Unit is functioning as intended and the time remaining is just an estimate. Job complete.

We serviced a

WHIRLPOOL ICE MAKER

Model MFI2570FEZ12

Near Alexandria, VA 22314

Lloyd B.

Job Details: 05/31/2023

"Cx complained the unit did not make ice. Inspected the unit and found that the ice bin was empty. When cycling the ice maker, the unit filled with water, with the door closed indicating a good door, icew maker, fill tube, filter head and valve. If cx calls back, order 1 ice maker. Job complete; ordrng 1 W11548540 (ice maker)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXPAA

Near Littlestown, PA 17340

Sal R.

Job Details: 05/31/2023

CX complaint was that the top rack was not secure in the tracks. I found that the top rack was not secure. I was able to reinstall the top rack and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bridgeville, DE 19933

Michael E.

Job Details: 05/31/2023

Replaced the left RC door under one stop program. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Manchester, PA 17345

Sal R.

Job Details: 05/31/2023

CX complai t is that after repair the LED 's are still flickering in both the RC and FC. I found that the RC LED MOD is faulty . I was able to capture origonal FC LED. I removed the newly installed FC LED MOD and replaced it with the origonal. I am ordering 1 RC LED. CX was oring. charged $68.15 for FC LED and $4.09 taxes for total of $72.24 . The amount of $72.24 has bee applied to new total of $243.67 with a diiferance of $171.43. I collected the differance of $171.43 via credit card. CX is paid in full . I spoke to Keyon in office about charges. Return date set for 6/2; ordrng 1 WPW10515058 (RC LED MOD 22)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Nottingham, MD 21236

Dustin F.

Job Details: 05/31/2023

"CX complaint: ice keeps freezing in a sheet at bottom of FC compartmentInspected unit, confirmed CX complaint. unit cools and defrosts good but cant drain. Found drain line clogged and heat probe moved out of drain hole in pan. readjusted heat probe position and cleared drain in drain hole. unit now drains good. unit now working as intended."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Palmyra, PA 17078

Cody H.

Job Details: 05/31/2023

Was able to access unit and replace parts per previous visit. tested unit and unit is now working as designed. no further work needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 05/31/2023

"cx complaint is the unit not making ice. cx said it only made a few cubes since IM was replaced on last visit. i found unit is set to 37/0. prob shows 41/-6. all thermistors pass, all fans run. IM shows E2, E3 error codes. ran harvest cycle. IM moved a small amount while displaying 20 then changed to 02. harvest not complete. i inspected IM and found it is full of ice. all connections are good. i called techline, verified IM is getting 12vdc. advised to replace IM. ordering ice maker and control board for return visit.; ordrng 1 W11658802 (ice maker) and 1 W11224256 (control)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Washington, DC 20018

Samuel R.

Job Details: 05/31/2023

cx complaint unit is banging.inspected unit and found suspension bent.replaced suspension.tested unit and through various cycles and uit is now working.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Yorktown, VA 23692

Lucas R.

Job Details: 05/31/2023

"cx complaint no operation, checked unit found open L1 wire at terminal, repaired wire with terminal kit, block and cord checked good, tested operation, unit working as designed.; ordrng 1 279318 (terminal lr/vs), used 1 279318 (TERM WIRE lr/vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Upper Leacock Township, PA 17540

Justin L.

Job Details: 05/31/2023

As per previous visit was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FTS08

Near Washington, DC 20007

Samuel R.

Job Details: 05/31/2023

replaced part and tested unit now working properly

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Red Lion, PA 17356

Sal R.

Job Details: 05/31/2023

I called and documented data logger results with WP Tech Line. TL agrees that there are no repairs to be made at this time with average temps between 36-38 degrees.

We serviced a

KITCHENAID ICE MAKER

Model KUID508HWH00

Near Phoenix, MD 21131

Bernard M.

Job Details: 05/31/2023

"Cx compaint unit doesn't make ice. Attempted to run unit and found the recirculation pump wouldn't run. Accessed the thermistor and had reading of OL. Ordering thermistor, and will use pump on return. Set return for 6/7, office will contact cx with time frame; ordrng 1 WPW10511923 (thermistor)"

We serviced a

KITCHENAID OVEN

Model KSGG700ESS2

Near Arlington, VA 22205

Demonte S.

Job Details: 05/31/2023

Inspected the unit. Found that the cx is saying that the Oven is giving a error code. Ran Service Diagnostics on the unit. Error codes are F8E1 = Cooling Fan Motor. Checked the Cooling Fan Motor. Harness is fully connected. ( Cx states another company put in the Fan Motor and tested unit. Still same error codes popped up.) F2E1 = Stuck Key Checked all the keys to the unit. All Keys are working. Oven lights are not working. We will need to replace the main Control Board = W11034208 & Fan Motor = W11107275. If the cx calls back order these parts. Don't go without parts. Cx paid for the service call only by Card.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Odenton, MD 21113

Emmanuel R.

Job Details: 05/31/2023

"Replaced lower door seal, tested for leaks , no leaks found at this time. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near New Oxford, PA 17350

Andrew S.

Job Details: 05/31/2023

Cx complaint is that they cannot get the unit level. Upon arrival I found that the unit is level side to side but is high in the front. I attempted to adjust the leveling legs but found that the rollers were holding the unit and the legs were loose. I found that the floor is lower under the back of the units. Cx will need to install shims under the rear rollers to level the unit. Job complete

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Annapolis, MD 21403

Alexander D.

Job Details: 05/31/2023

"found a resistor and capacitor blown on spark module, pic saved. replaced spark module, tested unit. unit finished preheating to 350 within 10min. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Hampton, VA 23651

Carl A.

Job Details: 05/31/2023

"cx complaint of unit not working ,cwas unable to checked for error codes at this time replaced lid lock failer foound issue to be with control board relays as they have failed ordering parts needed for repairs; ordrng 1 wpw104482836 (lid latch) and 1 W11298479 (Control Unit Assembly,)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Richmond, VA 23235

John P.

Job Details: 05/31/2023

Replaced compressor pressure tested in 100 PSI for 20 minutes with no change vacuum charged tested working as designed

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Boiling Springs, PA 17007

Fred G.

Job Details: 05/31/2023

"cx complaint burners work but nothing in the oven works. inspected unit and found a thermal event at the terminal block. unit needs main harness, and noise supressor to correct issue. once parts are in please contact cx and set up a return visit.; ordrng 1 W11454505 (main harness) and 1 W11175842 (noise supressor)"

We serviced a

MAYTAG FREEZER

Model MFT2772HEZ00

Near Perry Hall, MD 21128

Dustin F.

Job Details: 05/31/2023

"CX complaint: 2 LEDS went out then all the rest didInspected unit, confirmed CX complaint. replaced FC LED and Back LED under icemaker. Still had issues so tested and found module also went up. replaced module, and 2 LEDS with pre id and tested unit, unit now working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near Chambersburg, PA 17202

Fred G.

Job Details: 05/31/2023

"i was able to access unit and replace the compressor, filter/dryer, FC heater and harness as per previous tech. I pulled unit into a 30 in vacuum and found it to hold for 20 mins. I then charged system with 56g of R600A and found unit began to build a frost pattern. advised cx 24 hrs for cooling and 48 for ice. unit now checks good."

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model WET4027HW1

Near Randallstown, MD 21133

Justin S.

Job Details: 05/31/2023

replaced the valve and calibrated. tested and the unit is now filling good with hot and cold water. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Newport News, VA 23606

Justin W.

Job Details: 05/31/2023

cx complaint no cool. confirmed complaint. checked unit to find compressor not running. while checking start device found connector loose. reseated and tested compressor kicked on. confirmed correct information on control. confirmed updated heater on evap. unit starting to form frost pattern. advised cx to give 24 hours prior to putting food in unit. advised to start with unimportant cold foor for first day. then to start around 3rd day with important food if temp is holding cx agreed. unit working as designed

We serviced a

MAYTAG WASHER

Model MHW8630HC1

Near Providence Forge, VA 23140

Orbie

Job Details: 05/31/2023

"cx complaint unit not spinning water from clothes. checked unit found F0E1. drain pump functioning as designed. put 3 towels in unit on bulky, waited till agitation and canceled. put unit on drain and spin. unit spun towels as designed. advised cx to monitor unit for next 30 days and if they have an issue to call back. also advised to properly load unit to prevent issues"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Yorktown, VA 23693

Lucas R.

Job Details: 05/31/2023

"replaced hose and pump, tested, no leaks unit drained, working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rockville, VA 23146

Thomas B.

Job Details: 05/31/2023

"Cx complaint of a grinding noise during operation ram diagnostics I do not hear any grinding cx states it's only with heavier loads tried this do hear some grinding ordering gearcase, rotor, stator, and Control. Documented with Whirlpool; ordrng 1 W11449841 (Gearcase) and 1 W11419171 (Control) and 1 W10915700 (stator) and 1 W10915701 (rotor)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fairfax, VA 22032

Simon

Job Details: 05/31/2023

"CX complaints DW door latch not working UNIT checked ,unit levelved properly .checked door latch works unit tested for leak no leak.SZ"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 05/31/2023

"Cx complaint unit is not working properly and is leaking water onto the floor from the door ordering gaskets and lower spray arm; ordrng 1 W11177741 (gasket) and 1 W10837249 (spray arm lower) and 1 W10909089 (lower seal,bottom)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Clear Spring, MD 21722

Ken M.

Job Details: 05/31/2023

"Customer complaint is that the unit is unresponsive. Unit plugged in and tried to see if the unit would power on or enter diagnostics. Unit did not respond. Checked power to the control and confirmed 120VAc, but the diagnostic LED is out. Unit powered down and UI disconnected. Power restored, but the diagnostic LED is still off. Found no Dc voltage between J14-1 and J14-4. Unit needs a new control. Tried replacing only the control, but with the console plugged in, the control diagnostic LED would go out. Unit needs both the fascia and control. Customer does not want to move forward with the repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Richmond, VA 23235

John P.

Job Details: 05/31/2023

CX complaint unit not making ice checked unit found error E5 ordering icemaker. ; ordrng 1 W11658802 (Ice maker)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fredericksburg, VA 22405

Robert W.

Job Details: 05/31/2023

"CX Complaint is unit isnt drying, Inspected unit and found moisture sensor failed and isnt staying in place also found harness not working. Ordering Sensor and harness; ordrng 2 WP3387223 (Sensor)s and 1 WPW10298258 (Harness)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Midlothian, VA 23114

John P.

Job Details: 05/31/2023

Found wire not seated on stem for back left burner seated harness on stem tested now working as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 05/31/2023

"Cx complained the unit would skip to done. Installed new capacitor and tested and it now locks, fills, washes and drains. Job complete"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Bowie, MD 20716

Shane B.

Job Details: 05/31/2023

installed all ordered parts. restored power. ran IM and it competed cycle with no issues. ran fillt test and it got good flow. unit is working as desgined.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Virginia Beach, VA 23452

Carl A.

Job Details: 05/31/2023

"cx complaint of unit making noise and shaking,found no error code at this time ran unit with same load that was in the unit went it was making the noise and banning ran unit without a load and with load called techline spoke with ED advise no parts at this time as loading issue ,explained to cx on how to porperly load the unit"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Woodbridge, VA 22193

Demonte S.

Job Details: 05/31/2023

Inspected the unit. Found that the cx is saying that the Washer isn't Agitating. Checked the Washplate. Found that the splines to the Washplate and Gearcase is gone. Unit will need the Washplate = W10902814 & Gearcase = W11454734. Cx paid for the Service Call Only by Card. Cx is paid in full. If the cx calls back order these parts. Don't go without parts.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Carlisle, PA 17015

Fred G.

Job Details: 05/31/2023

cx complaint food is thawing. inspected unit and first took a temp and found 22 degrees.found frost build up on outside of evap cover. removed cover and found defrost defect. I found heater harness was not conneted. connected harness and entered diag and found heater now comes on. defrosted evap and found unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Richmond, VA 23226

Joseph D.

Job Details: 05/31/2023

Replaced noisy dual valve unit now working properly advise customer to have separate valve installed for fridge

We serviced a

KITCHENAID ALL IN ONE W/D

Model KDFM404KPS1

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/31/2023

i was able to access unit and replace the door seal as per previous visit. I tested unit for leaks and found unit now checks good. =

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Midlothian, VA 23114

John P.

Job Details: 05/31/2023

"CX complaint unit making noise checked unit found noise coming from left roller replaced left roller CX did not want seal replaced on door, seal is separating, replaced roller tested working as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 05/31/2023

cx complaint unit makes noise when filling. inspected unit and found 0 saved error codes. ran auto test and found no noise. placed 5 towels in unit and ran a quick wash and found unit is working as design. I think cx is overloading unit. advised cx to cut load in half. charged cx only for service call $120.00

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Middle River, MD 21220

Dustin F.

Job Details: 05/31/2023

"Replaced diffuser, upon arrival, cx informed me that since last visit the icemaker has been making ice but only 3-4 small cubes at a time. inspected filter housing and tested by removing filter. found significant water pressure increase. tried with new filter and units water pressure dropped again. unit needs new filter housing; ordrng 1 W11162041 (filter housing)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Lancaster, PA 17602

Justin L.

Job Details: 05/31/2023

Cx complaint of cracks on coolktop. Was able to access unit and found surface scratches under certain light. Removed cooktop to verify and no damage underneath. Contacted techline to document and spoke to Rich. Issue is strictly cosmetic and cx doesnt want to pay. Refering cx to cx service no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Midlothian, VA 23112

John P.

Job Details: 05/31/2023

"1 46, 2 -11, 3 -2, 4 -20, 5 op, 8 op, 12 73, 14 2, 16 29, 17 op, 23 62, 24 55, 28 46, 29 -11, 30 32, 31 0, 33 31, found fresh food evap covered in Ice fan not working ordering cover; ordrng 1 W11610999 (Cover)"

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB03

Near Willow Street, PA 17584

Justin L.

Job Details: 05/31/2023

Cx complaint unit no cool after repair. Arrived to find fans and lights running along with compressor. Pulled evap cover to find no frost pattern. Unit will need 3 call count sealed system repair. Once parts are in office will need to contact cx to set return; ordrng 1 W11572047 (evaporator) and 1 W11578209 (compressor) and 1 W11109499 (drier) and 3 W11506635 (process stub)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Midlothian, VA 23112

John P.

Job Details: 05/31/2023

Installed parts still found gap called techline talked to Rob said to order a door.; ordrng 1 W11435344 (Door shp2cx)

We serviced a

MAYTAG WASHER

Model WTW5010LW0

Near Millersville, PA 17551

Justin L.

Job Details: 05/31/2023

Cx complaint unit makes grinding noise. Was able to access unit and found no saved codes. Ran auto test and could make out noise. Removed wash plate to find obstruction that was causing friction along with the noise. Removed and tested unit and can hear internal noise from gearcase ordering parts spoke to HM and setting return for 6/2/23 with a 2 call count; ordrng 1 W11449840 (gearcase) and 1 W10721967 (splutch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Richmond, VA 23222

Joseph D.

Job Details: 05/31/2023

eplaced freezer a d fridge doors levelled and aligned. Sealing properly

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM02

Near Lancaster, PA 17601

Justin L.

Job Details: 05/31/2023

"Cx complaint not making ice and lights out. Was able to access unit and witnessed it harvest and fill. Pulled down ice box and verified connections are good and added tape to heater to keep down. Found fridge led out. Quoted cx for repair and collected full amount via card. Replaced led and unit now checks good no further work needed; ordrng 1 W10695459 (led (JL VS)), used 1 W10695459 (led (JL VS)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Richmond, VA 23223

Joseph D.

Job Details: 05/31/2023

Custom complaint unit won't start confirm complaint found 120 from the wall but wall has no ground advise customer to have outlet repaired and must replace console and/or user interface to technicians to remove dryer from top of unit; ordrng 1 W11591400 (Console) and 1 W11583890 (Cntrl)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Cumberland, PA 17070

Fred G.

Job Details: 05/31/2023

"cx complaint clothes are wet at end of cycle. entered daig and found f0e2, f9e1, f7e7 f7e6. cleared codes and ran auto test and found unit did finish with out issue besides a lot of water was left in tub. when unit spun I could hear water still inside. I found cx is using a drain hose that is smaller in size. I found the oem hose and placed it on unit. retested and found unit now checks good. charged cx only for service call $120.00 paid in check #1458"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 05/31/2023

Unit with ice ball at cap tube low on charge quarter customer for compressor and evaporator customer declined THREE COUN T; ordrng 1 W11492867 (Evap) and 1 W10276644 (Compressor) and 3 3count (3 count)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Westminster, MD 21158

Bernard M.

Job Details: 05/31/2023

Cx complaint unit isn't cooling. Inspected and found unit's temp was at 50 degrees. Accessed evap and found no frost pattern. The evap isn't cooling at all and is at room temp. Found ball of ice at the top left corner. Unit will need sealed system repair with 3 call count. Once approved contact cx to reschedule; ordrng 1 W11507067 (evaporator) and 1 WPW10143759 (drier) and 1 W10140971 (compressor) and 2 W10913906 (coupler)s

We serviced a

AMANA DRYER

Model NED4655EW1

Near Havre de Grace, MD 21078

Neil H.

Job Details: 05/31/2023

CX COMPLAINT THE UNIT MAKING NOISE FOUND CLOTH IN THE BLOWER REMOVED THE REAR COVER AND BLOWER HOUSING UNIT TESTED GOOD.

We serviced a

WHIRLPOOL RANGE

Model JDRP536WP02

Near Timonium, MD 21093

Bernard M.

Job Details: 05/31/2023

"Replaced valve, and all burners ignite. Found the light housing clip was fragmented during repair and the lens was cracked. Ordering both parts, once parts are in contact cx to reschedule; ordrng 1 W10294500 (indicator lens) and 1 W10116151 (light housing)"

We serviced a

KITCHENAID ICE MAKER

Model KFCS22EVMS7

Near Washington, DC 20037

Samuel R.

Job Details: 05/31/2023

cx complaint unit is leaking.inspected unit and found unit to leak from the front left corner further inspections found unit drain tube to cause leaks.found a service pointer involving issue.which scode covers part.cx owes labor 116.60 W10619951; ordrng 1 W10619951 (draintube)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Williamsburg, VA 23185

Orbie

Job Details: 05/31/2023

upon arrival cx explained he fixed issue and never got notifcation we were coming today.

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Washington, DC 20003

Samuel R.

Job Details: 05/31/2023

cx complaint unit is making loud noise.inspected unit and could confrim cx problem.found rollers to be bad.gave cx qoutes on both just rollers or dryer repair kit.cx will like repair kit.cx paid in full 4392067; ordrng 1 4392067 (dryer repair kit)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Waldorf, MD 20603

David J.

Job Details: 05/31/2023

"F6e2 miss communication F6e3 miss communication F2e1 Stuck key CX complaint unit will not turn on arrived today and verified complaint found 120 V AC at wall. Remove consul and found 120 V going to control board. Found when trying to turn Consol on it would not power on. I was able to place unit into diagnostic mode and found both error codes above. When attempting to erase codes, it would not allow me. Separated consul from trim piece and found there has been water damage on control due to moisture. Attempted to clean control and consul would still not power on. Was able to tap the power button a lot and it finally powered on and then would start draining and display error code above. Unit is still currently not working CX paid $120 service. Call and will let us know within 30 days. ; ordrng 1 W10838672 (Control panel) and 1 W10812418 (Control board)"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Bethesda, MD 20817

Brian F.

Job Details: 05/31/2023

"Installed new bellow, ran auto test, no leaks found, unit is now working properly."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW09

Near Waldorf, MD 20601

David J.

Job Details: 05/31/2023

"CX complaint control is hanging from top of unit. Arrive today and inspected unit and verified complaint pulled unit over to outlet and plugged unit in checked all features and made sure everything was working properly which it is evaporator fan is blowing and LED lights come on have power at control, but bracket holding control to ceiling had come apart, ordering new user interface for return visit could not reschedule appointment due to part being temporary out of stock. Will return when part arrives. ; ordrng 1 W11648345 (Control/UI)"

We serviced a

WHIRLPOOL OVEN

Model KSDB900ESS3

Near Washington, DC 20002

Samuel R.

Job Details: 05/31/2023

tested unit and gas meter picked up no leaks.checked co meter and never went past 2ppm.unit is checking out good.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Airville, PA 17302

Sal R.

Job Details: 05/31/2023

CX complai t is that the oven door is not opening all the way and will not close completly on the left side. I found that the left hand hinge is binding up causing the door to not to not seal on the left side when closed. I am ordering 2 L&R hand hinge (W10857234). I have set a return date for 6/2; ordrng 2 W10857234 (hinge)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/31/2023

"Called construction josh, and he said the door was SS. Reordering door; ordrng 1 Lw10912374 (door black)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Williamsburg, VA 23185

Orbie

Job Details: 05/31/2023

cx complaint unit making weird noise. checked unit to find blower wheel stripped on motor. unit needs blower wheel and motor to complete repair.; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Chesterfield, VA 23832

John P.

Job Details: 05/31/2023

Installed ACU tested working as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Williamsburg, VA 23185

Orbie

Job Details: 05/31/2023

cx complaint unit not latching. checked unit found lid latch faulty and strike is hard to move causing strike to not latch. unit needs latch and strike to complete repair. Ordering (W11394572) latch and ( W11457841) strike via office.; ordrng 1 W11457841 (strike)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Middletown, MD 21769

Drew B.

Job Details: 05/31/2023

cx complaint that unit is leaking gas when not in use i found a strong smell of gas and hairline crack on tube of burner and will need the required prts to complete repair.. being oow i called safety Lisa. auth # off per sfty team.and got prts lbr auth schd 4 the 2nd; ordrng 1 WPW10333842 (igntr) and 1 WPW10324262 (igntr) and 1 W10764654 (burner)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Hampton, VA 23664

Lucas R.

Job Details: 05/31/2023

"replaced motor, all pully's belt and wheel checked good, ran for 10 min. unit did not shut down, working as designed."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Berkeley Springs, WV 25411

Ken M.

Job Details: 05/31/2023

"Customer complaint is that the door will not unlock, is giving draining error codes. Manually unlocked the door to remove the load stuck in the unit and then restored power. Drain pump did not turn on, even in diagnostics. Inspection of the drain pump found the connector loose. Connector reseated and unit retested. Unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Aldie, VA 20105

Ezra M.

Job Details: 05/31/2023

"unit locked, showing error, checked errors, unit storing errors f3e1, f8e1, f803, f5e2. cleared errors, ran diag cycle, completed normally, no errors. possible error with control and water level sensor. cust needs to discuss with spouse."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Berkeley Springs, WV 25411

Ken M.

Job Details: 05/31/2023

"Gearcase, actuator, splutch, capacitor, belt, and lower wiring harness replaced and calibrated. Unit tested and is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUDR204ESB00

Near Aldie, VA 20105

Ezra M.

Job Details: 05/31/2023

"found console not responding due to failure in wire harness at cabinet connection. replaced harness, tested unit, all features working properly"

We serviced a

WHIRLPOOL DRYER

Model WED7590FW1

Near Hampstead, MD 21074

Bernard M.

Job Details: 05/31/2023

"Replaced all parts, ran unit and heatedon all cycles. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Mineral, VA 23117

Eric F.

Job Details: 05/31/2023

"Confirmed cx complaint unit leaking. Found door gasket concave in top corners, letting water pass. Replaced with pre-id'd gasket, tested unit, unit working as designed."

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Manheim Township, PA 17543

Justin L.

Job Details: 05/31/2023

"Cx complaint unit making noise. Found no saved codes. Ran diag cycle and found noise from premature belt and splutch wear. Replaced parts with van stock and tested unit now checks good no further work needed; ordrng 1 WPW10006384 (belt (JL VS)) and 1 W10721967 (clutch kit (JL VS)), used 1 WPW10006384 (belt (JL VS)), and 1 W10721967 (clutch kit (JL VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Louisa, VA 23093

Eric F.

Job Details: 05/31/2023

"Confirmed cx complaint unit not cooling. Cx states freezer went out, then fridge, then compressor stopped running all together. Ordering sealed system job, sealed system repair covered by extended warranty. Requesting 3 count sealed system + 1 component.; ordrng 1 W11550396 (evap) and 1 W11557425 (compressor) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 look"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Boonsboro, MD 21713

Drew B.

Job Details: 05/31/2023

replaced allp arts and tested no issues full functional and also cut the drain hose down to far in the pipe cut about 12 inches out to help with drainage. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRTX5028PB00

Near Chesapeake, VA 23325

Zachery R.

Job Details: 05/31/2023

"cx complaint rc lights not illuminating rc at 38, fc at -1 degrees. come to find door was not hitting switch, added pad, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Waynesboro, PA 17268

Drew B.

Job Details: 05/31/2023

replaced door testedn o leaks xhecks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSC23C8EYY02

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 05/31/2023

"replaced parts, advised cx to allow unit to cool for atleast 24 hours. left old parts with cx."

We serviced a

KITCHENAID ICE MAKER

Model KUIC18NNZS0

Near Lusby, MD 20657

David J.

Job Details: 05/31/2023

CX was a no-show. Arrived and knocked on door no answer. Had Office call and she had stated she texted the office and needed to reschedule. Moving on.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Leesburg, VA 20175

Ezra M.

Job Details: 05/31/2023

"nstalled parts, ran test cycle. noise normal"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Eldersburg, MD 21784

Brian R.

Job Details: 05/31/2023

cx complaint is units cooling shut down. said a whirlpool contractor she knows came out and said compressor is over heated and not working. she called into report and got the run arounds and she lost a ton of things she said. checked unit. power at wall and unit checks. lights and fan check. units hot in both sections. pulled unit and compressor hot and buzzing at times. not running as it should. unit needs compressor. shes going off bad about unit. went over everything and said everythings covered and she will need to pay service call and advised we will see what we can do to rush her back on the schedule.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11504433 (Heat Loop) and 1 W11504447 (Coupler)

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Fairfax, VA 22032

Simon

Job Details: 05/31/2023

CX complaints washer noise.UNIT CHECKES FOR 15 MIN QUICK WASH MODE .NO LOUD SOUND.UNIT WORKS AS DESIGNED.UNIT DOUBLE STACK.SZ

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB00

Near Manchester, MD 21102

Bernard M.

Job Details: 05/31/2023

"Replaced pedal, the door opens when pressing down. Unit opens and closes properly. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 05/31/2023

came out to replace parts on unit disassembled and replace all parts needed for repair . tested unit is running as designed .

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Chesterfield, VA 23838

John P.

Job Details: 05/31/2023

"Found left two burners and center burner orifices in wrong place, reinstalled orifices tested working as designed."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fredericksburg, VA 22407

Robert W.

Job Details: 05/31/2023

CX Complaint is the only way unit shuts off is if unit door is open. Inspected unit and found the timer isnt advancing and the heating element is also grounded Ordering Timer and element; ordrng 1 W10857612 (Timer) and 1 279838 (Element)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Crozet, VA 22932

Kyle A.

Job Details: 05/31/2023

Installed emblem and unit is now as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Leesburg, VA 20175

Ezra M.

Job Details: 05/31/2023

microwave broil element support failed during shipping. ordering support; ordrng 1 W10909479 (support)

Contact Us

About Us