"Cs icemaker stopped making ice, confirmed complaint. I found the icemaker got stuck upside down and wont move. Icemaker has a bad motor, replaced icemaker and ran test 120, icemaker test passed. Tried to fill with water test 97 and water valve activate and fills but intermintently. Sometime in test 97 water valve activates for a second the shows FF. I reset unit by turning it off at the breaker and got unit to work properly. Advised customer to keep and eye on it and allow 24hrs for icemaker to make ice. Unit is now working properly."

"CX complaint is that the unti would intermitantly no opperate. and that the unit makes a squeeling sound when the spin cycle starts. I found no errors stored in diag. I inspected the run cap, harness to runcap, and control board and foun d no pyshical damaged or concern. I ran a auto test and unit unit completed the test with out issue. I also recalibrated and ran a 2nd auto test. I found the unit tobe opperating as desoigned. I did hear the squeeling sound in bioth auto tests run. I am ordering 1 motor (W11283592) and 1 belt (W11239857). Return date set for 2/28/23; ordrng 1 W11283592 (motor 21 @ tribs) and 1 W11239857 (belt 71 @ tribs)"

"replaced parts, tested, unit working as designed."

"CX complaint isnoise coming from under WM. Inspected/tested and found the belt was no longer good and had caused the motor and pulley to become defective. Replaced belt and splutch from pre-id and also replaced motor from VS. Calibrated and retested and the WM is now working properly. Job is complete; ordrng 1 W11497303 (motor (FR VS)), used 1 W11497303 (motor (FRVS)) from stock"

CX complaint DW not cleaning. No water pressure. Found F4 error. Unit fills but wash motor hums / diverter clicks. Replaced wash motor assym & ran test wash. Unit completed test. Start Sensor wash & unit is advancing. NO LEAKS > JJ

Cx complaint of vibration in unit. Arrived today and tested unit. Found blower wheel is clogged of lint causing to be off balance and make vibration noise. Unit is stacked and bolt in back. Cannot get behind or on top to remove parts to get front panel off. Will need 2nd tech to remove and clear blower wheel. Cx paid in full and will arrive once 2nd tech is available. Cx paid in full ; ordrng 1 2ndtech (2 tech)

CX complaint MW+O MW F12 E5 error code. Verified complaint. Replaced mag & inspect invrtr. Set clock & MW for 2:00 minutes a bowl with icewater. MW heated & no error. Test OVEN heats > JJ

cx complaint cooktop cracked while using it. inspected unit and confirmed hairline cracks and finsish is bubbling and should not do that. the cooktop is defective. part is covered for 5 year collected for service fee and labor. ordering cooktop for return; ordrng 1 W11051486 (top CBE)

"was running way ahead so called to come early, cx said she needed to cancel appointment she was 'good to go at this time', canceling call"

"New door arrive damaged, ordering new door for use on return visit. also ordering water fitting that will be needed for new door. Cx to reschedule with office when new door arrives.; ordrng 1 lw10918659 (SS FC door) and 1 w10271540 (water fitting)"

"was running ahead, so called, spoke to cx he was asking if i was repairing unit today, he said he already had it diagnosed and didnt like the price by someone else, explained $120 service fee and he said he didnt want to pay again, he said he would call back to schedule if needed"

"Cx complaint is unit leaking and giving f8e4 error code. Tested inspected and verifed complaint. Found the unit leaking from the front left and right corners. Observed this with the front panel off door. Found the spray arm to be split on the end causing water to shoot directly onto the gasket and causing it to leak. Ordering spray arm, rescheduled for 3/1/23.; ordrng 1 W11550888 (spray arm)"

"Cx complaint that the unit is knocking while running. I inspected the unit to confirm the complaint. The unit started fine. It tumbled, heated and has good airflow. After letting the unit run for 5 min the noise appeared. It's coming from the blower wheel. I removed the blower wheel and found it cracked. I replaced the blower wheel and tested the unit for the cx. The unit is working as designed."

fridge not dispensing water side by side removed evap steamed out tank unit now dispensing water ordering evap insulatiuon and gasket showing sp order; ordrng 1 W11608966 (EVAP WITH INSULATION) and 1 W10394945 (gsaket) and 4 W10387387 (gasket)s

Installed new pulley and idlers. Unit is back to normal operations.

"Cx complaint that the MW is not heating at all. I inspected the unit to confirm the complaint. I checked for error codes in diagnostics (f1e1). The lower oven works fine with no issues. All buttons are working fine on the UI panel. I tested the MW and it did not heat, the MW turns on just no heat. The unit needs a new inverter and magnatron. I gave the cx a quote and collected the service call fee by CC.; ordrng 1 WPW10286791 (MW control board 162.29)"

"Cs unit stopped making ice, confirmed complaint. I found the recirculation time is not working. Its getting voltage but nothing. Removed recirc pump and found it has 210ohms, way too high tech sheet states it should be 3.6ohms. Also found the harness is heavly corroded. Unit needs recir.pump. resevior pump and harness. Quoted customer 551.53 but they denied repairs. Quote is good for 30days. Collected for svc call."

CX complaint is unit fills with water when off. Inspected/tested unit several times and first thing I found drain hose improperly installed and corrected issue. Ran daignotics and quick wash twice and door wouldnt unlock. After all tested I witnessed unit begin to fill with water while turned off. Ordering door lock and inlet valves. Cannot reschedule due to part availability of cold water valve; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11316250 (latch)

"Replaced hood fan and tested unit , unit is now working as designed. After removing fan i found a walnut in the fan. Im assuming that was the noise. Collected $110.00 for labor."

Cx complaint unit is not working properly inspected unit found fan not coming on nor is the freezer light believe rocker arm issue ordering fan motor and led light modules Incase needed; ordrng 1 W11396033 (Rocker switch) and 1 W11559968 (Fan motor) and 1 W11602886 (Led module)

"Cs unit is making a noise, confirmed complaint. Test cycle completed no error codes. I found the noise was coming from the drain pump activating. I was able to clean off fan blades and adjust the hose to quite it down. Unit is now working as deisgned"

"Unit started making the buzzing noise while working on the microwave. Noise seemed to be coming from behind the unit, but settled out and stopped before I could get to it. Damper replaced and tested. Noise from damper is resolved. Could not duplicate the noise again, but ruled out the condenser and evaporator fans. Ordering insulation.; ordrng 2 W11553819 (insulation)s and 1 look (look)"

"The customer complains that when he uses any of the burners, all the igniters click, so I explain that this is normal because the igniters are connected in sequence... unti tested and wotks fine"

Cx complains making lots of noise and not getting clothes clean like it used to. Ran all factory diagnostics and found no error codes. Upon inspection of clutch and gearcase found oil. Ordering 1 W10905022 clutch and 1 Gearcase W11449841; ordrng 1 W11449841 (gearcase) and 1 W10905022 (clutch)

Cx complaint unit is not working properly inspected unit found cx not using rinse aid and not preheating water at the sink tested element works properly educated cx on proper use and care tips

CX COMPLAINT ICE MAKER WORKED FOR A FEW DAYS THAN STOPPED FOUND THE I/M CYCLING AND CHECKED VOLTAGE 120 BUT VALVE ONLY HUMMS LOUD; ordrng 1 W11129435 (valve)

"CX cmplaint water and ice in the the freezer. Inspected unit, found clogged drain and water overflowing out the pan. unclogged drain, found a couple of coffee bins in there. Tested drain with water, it worked as designed. Collected $120"

Customers complaint is unit going from sensing to done. Found the capacitor is bad. NTO part.; ordrng 1 W11395618 (capacitor)

Cx complaint broken glass top.Confirmed glass top broken in 2 dipperent points. Replaced part using pre id. All elements tedted ok.

Cx complaint unit is not cooking well when using bake. Inspected unit found cx had foil covers on bottom of unit. Advised cx that it would block heat. Set oven to 300 bake. Tested temps with thermocouple. When unit finished preheating reading 300 at thermocouple. Ordering control. Control 0 at upper marlboro and 4 at whirlpool.; ordrng 1 W11448962 (oven appliance manager)

"cx complaint loose handles, and leak from door. tightened handles. found signs of leak from door. couple at bottom of door checked good. unable to repeat issue. adjusted water line from behind ui. advised cx to monitor by placing cup to isolate leak location. cx agreed. unit currently working as designed found slight water damage to floor. pic included. cx to contact builder since issue was happening since move in."

CX complaint WASHER will not start a cycle. Found unit turns on. Error code F5E1latch & F2E1 stuck key. Cleared codes & tried manual component enable. No response from latch. Can fill cold & hot water & drain. Pre-ID latch & console parts not with me. Job was added on this day. Will use on return. 1st appountment set for 2/28 > JJ; schdld next appmnt for 2/28 TUE !

replaced door and handle. tested door sealing properly. no visible frost on evap cover. temperatures good. unit working as designed

CX complaint COOKTOP GAS - uneven or high flames CX stated house is on LP.. Nat Gas line stops a few houses away. Verified spud installed are for NatGas > JJ; ordrng 1 W11173306 (spud-orfce LP kit)

Replaced suspension working properly

cx complaint unit not cooling correctly. checked unit to find temps at 42 rc and -6.5 fc. called techline spoke Chris. advised to install rc thermistors and control then use data loggers to confirm issue was addressed. sr 7735815249; ordrng 1 dataloggers (data loggers) and 1 WP2188820 (thermistor)

Replaced door and handle trim . Unit now sealing properly.

"cx complaint: icemaker not workingInspected unit, could not confirm complaint. Ice maker cycles good. Checked waterline going to fridge and found it empty. CX stated the installers had issues with the shutoff valve going to fridge. i made sure to take pictures but did NOT mess with the valve. Advised CX to get plummer and installers to get it checked out. Ice maker works but doesnt get any water to unit.; ordrng 1 Look (Look)"

Found unit with worn pulley rattling replaced and cleaned and unit working properly.

"Customer complaint is that the light will not turn on after replacing the bulb. Found constant power to the socket, but the bulb is off. Ordering control and socket.; ordrng 1 W11342846 (control) and 1 W10210871 (holder,lamp)"

Installed new parts. All check ok.

Cx complaint is unit not heating on the front left burner. Tested inspected and verifed complaint. Found the front left element to be defective. Ordering element and rescheduled for 3/1/23.; ordrng 1 W11171119 (elmnt-surf)

installed new gear case and shifter and clutch tested unit unit now wokring properly

Replaced sensor and control panel. LF infinite switch was wrong. Ordering correct one W10857622. Control board to be installed on return. Return visit 3/3/23; ordrng 1 W10857622 (LF infinite switch)

Customers complaint is the ice and water did not work.Found the harness' at the bottom of the door were reveresed. Reinstalled properly and all check ok.

Customer complaint is at the units not working properly. User interface shows f 2 e 1. Customer has reset the power multiple times and still no change. Unit will not allow me to get past this screen. I found the unit has a stuck or short of key on the user interface and the user interface will need to be replaced. I found part is not in stock at tribbles or world pool at this time. I then go to the customer for replacing user interface. Customer stated they just want to pay the service call and we'll call us back after talking to whirlpool; ordrng 1 W11087468 (User interface)

"Cx states unit has F2E1 error, tested and confirmed. Installed new console, powered on unit, tested all buttons and activated all relays, ran bake cycle on both ovens. Unit is now working properly."

Schedule RANGE 657402 & FRIDGE 657409 same day. CX request JJ to return > JJ; saved tckt

Filled the Drain Pan up with Water. No leaks found. Drain Pan isn't the issue. Please see Sd Pictures. ( Water Marks running down the Doors.)

"cx complaint light dim and not cooling RC, found temps 55 RC, 7 FC , found evap fan motor running, defrost works, compressor and condensor fan running and full frost pattern, found FC LED out, replaced LED from truck stock (parts and labor S-191AQ). ordering evap fan motor harness , collected $379 visa cx paid in full..........reordering LED for truck stock; ordrng 1 W11224591 (motor-evap) and 1 W11601310 (LED 3 dot RL VS), used 1 W11601310 (LED 3 dot RL VS) from stock"

"Replaced hot and cold water valves, dispenser assembly. Tested unit. Unit is now working properly."

cx complant of unit not draing all the water out inspected unit found no erro codes filed unit and it draind but nonly for a few sec did drain and spin and it pumped out the water good flow unit will need new controland pressure switch; ordrng 1 W11550649 (control) and 1 W11316246 (pressure switch)

Installed heater per pointer tested working as designed.

"cx complaint not cooling properly, found temps 48 Rc , 28 FC, fans and compressor running, ball of ice top right of evap and no frost pattern, compressor loud, per TSP W10666205E , parts and labor covered under S-71233 , ordering compressor, RC evap and drier....collected $120 visa cx paid in full.........3 count sealed system; ordrng 1 W10276644 (compressor S-71233) and 1 WPW10143759 (dryer S-71233) and 1 W10687098 (evaporator S-71233)"

Replaced bins that were under cosmetic warranty. Job is complete

Customer complaint unit is stops cooling and she has to flip the breaker when breaker comes on the unit is displaying warmer temps and takes a few hours to come back down and refrigerator is warm and freezer items are thawed. Ice cream is soft. I tested temps and found the temps in the freezer is 2 and refrigerator is 36 after reseting the temps went to FC 8 degrees and RC 46. The unit is cooling and is making ice so if seems like is beeing affected by run times. Usually witht this issue is the UI at the front. I collected in full for the front control i did tell the customer that if the issue persist the rear control needs to be replaced. Quoted 253.90. Run times are more with the front control. Collecteed in full for repair 341.28.; saved tckt

replaced suspention tested unit working as desighned

CX complaint RANGE blower runs many hours after oven is cancelled. In test mode temp displayed 84F even though unit has not been used today. Replaced sensorwith same result. Sensor measures 1.09 K OHMs at connector & control. Schedule RANGE 657402 & FRIDGE 657409 same day. CX request JJ to return > JJ; ordrng 1 W11082269 (OVEN ACU)

installed epoxy to crack unit is sealed and working as desighned

"Cx complaint no cool.Inspected unit, found frost biuld up on evap and fan not running. Removed evap cover, noticied of a thick frost build up on upper part of evap and no frost pattern on the lower part. Compressor amp draw 1.1A. Removed frost, the fan started. Called seal system tech support, vas told me to order evap and compressor. The call dropped and I was unable to ack for tech ID. Quoted repair $1418.38 with $500 labor for compressor WPW10507886, drier W10143759 and evaporator WPW10321158. Cx declined repair. Collected $120. **SEALED SYSTEM TECH** and **3 COUNTS**; ordrng 1 WPW10507886 (compressor) and 1 W10143759 (UV drier) and 1 WPW10321158 (evaporator) and 1 sealed system tech and 1 3 counts"

Customer complaint unit is not making ice. I tested the unit and ice maker lost home position. Intalled new ice maker and collected in full. Unit is back to normal operations.

CX complaint of an exploded inside. Arrive to unit and inspected and found whole burnt through bottom oven cover removed oven cover found bake element had ignited. Removed back panel to inspect terminal block and found to be properly secure found broiler element to ohm out correctly. Called whirlpool safety and explain the situation and my findings SR number is above. Customer is going to call whirlpool safety to figure out what to do next. Whirlpool offered to pay for parts but customer does not feel safe with unit and home whirlpool will contact us once they come to a conclusion. Unit does not work and its unplugged from power.; ordrng 1 W10777210 (Bottom of oven) and 1 W10779716 (Bake element) and 1 W10884488 (Control)

unit is now working and was bale to finally free filter.unit is now working propr;y called office to refund for parts

"cx complaint of water constane flowing checked unit to find that the water valve stuck open ,ordering parts needed for repairs; ordrng 1 W11513255 ( Water Inlet Assembly (complete)) and 1 W11513246 (CNTRL-ELEC)"

CX COMPLAINT WAS THE WATER FROM STEAM FUNCTION I ASKED CX HOW MUCH WAS IN THE DRYER DURING STEAM CYCLING AFTER TESTING IN DIA VALVE SHUTS OFF CX SAID 1 PAIR OF PANTS TO TRY IT OUT I EXPLAINED IT NEEDS TO BE A FULL LOAD OF CLOTHES FOR MIST TO SPRAY ON AND IF NOT IT WILL SPRAY ON DOOR DIRECTLY AND OUT TO FLOOR SO UNIT GOOD

"cx complaint of unit randonly shutting down temp ranges mostly on higher temps last time it shut down at 250 unit was still very warm to be able to pull out and completely diag called techline spoke with Leon ran diag to find F2E1 was advise to replaced consule break down as follows 1/W11086141,Control Panel, Stainlesssevice call break down as follows service call 120.00parts 423.58shipping 15.00labor 110.00sub total 668.58tax 25.41grand total 693.99deposit 693.99; ordrng 1 W11086141 (Control Panel, Stainless)"

"Replaced blower assy, unit tested and hood works fine"

cx complaint unit is still not making ice.inspected unit and could confirm cx complaint.ran serval test per techline and found bad pump. W11542867 0 tribles; ordrng 1 W11542867 (pump)

"Cx complains about a water leak, inspected unit .. the drain tube on freezer section is clogged with insolation. i use the steam gun. unti tested and water drain fine"

"CX complains that the unit not making ice, inspected unit, i ran test mode .. error e2 motor lost positon, ran test# 59 .. ice maker motor not working at all. fill tube and dual valve cks ok, test#36 fan box motor is working.. ran test#57, 58 and 59 ice maker nto working at all.. order part; ordrng 1 w11579560 (ice maker)"

"Cx complains that the fan not working properly, inkspected unit, power cks ok, unit tested on low, med and high speed and works ok, run a test with a paper towel, hood works fine"

CX complaint is the unit isnt drying properly. Inspected unit and found unit is heating but element isnt cycling properly not cutting back after first start up. Ordering Thermostat and blower; ordrng 1 WP8557403 (thermostat) and 1 WP697772 (Blower)

"installed new vent fan assy, found FA2.FA3 stored cleared ran diagnostics, went all the way thru with no errors , filled rinse aid and started cycle for cx to monitor, tested all ops ok"

Cx complaint unit is not working properly inspected unit found center draw rivet broke loose also gasket is torn in top corner one sent is damaged ; ordrng 1 W10917313 (gasket-dor) and 1 W10794565 (support)

replaced timer and allow 24 hourrs to unit to work as designed if not cx will call back in on monday

"Confirmed cx complaint unit not cleaning properly. Found F6E1 error, F5E1 error, F9E4 error codes, low water flow, door stuck, lower spray arm diverter failure. Confirmed water flow to unit, heard diverter clicking, wash motor trying to engage but seized and humming. Ordering sump assembley.; ordrng 1 W10861526 (pump&motor) and 1 look"

"CX complains unit will start cycle and shut off right away. Confirmed, unit will power on and start a cycle but shut off right away. unit shows f2e1-stuck button error. thermal fuse reads 0 ohms, thermistor reads 14.8kohms, element reads 9.4 ohms, Tco reads 0 ohms. high limit thermo reads 0 ohms. Unit is recieving 238vac from outlet. Called techline and spoke to Chris who says because unit is showing a stuck button and 'pause' on display user interface reccomended to be replaced. Quoted for cost of repair to which he declined. Charged CX for service fee, CX paid in full. No further work needed at this time"

"CX complaint: dryer working but keeps throwing 'clean vent' error, inspected unti, found no faults stored. however did find that when Vent cleaners cleaned out vents and resecured new vent to unit they kinked the dryer vent. i unkinked dryer and pulled dryer out a tad to get rid of some slack in vent ran dryer for 20 min empty and 20 min with a load in it. Error never poppped up againCx is going to either leave unit out like so or get vent people to make the proper length vent for dryer.; ordrng 1 Look (Look)"

cx complaint unit frosting in back and front. confirmed complaint. checked to find liner warped. temps at arrival 39.4 rc -1 fc. called techline spoke to Butch deemed unrepairable due to warped liner

"Cx states freezing at bottom of RC, confirmed complaint. Ran test 1, 2, and 39, all thermistors passed, checked resistances at control, all thermistors in spec. Defrosted evap, found evap supports expanded, preventing evap cover from installing fully, ordering evap supports.; ordrng 1 W11028224 (support) and 1 W10837626 (support)"

"installed new capacitor and shifter per previous, calibrated and test thru diag and drain and spin, tested all ops ok"

"Confirm builders complaint of Dent on handle, ordering handle; ordrng 1 W11110499 (Handle)"

replaced heater per svc pointer w11540964 s17304 cover p&l working fine now

noise from fridge tested unit test three and four slight noise from compressor removed power worked on a different unit while plugged in after 15 mins louder whine from compressot ordering compresor; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 WPW10143759 (uv drier) and 1 w11506635 (process stub)

replaced sump/motor & working

u nit isnt defrosting again will need control harness fan and sensor; ordrng 1 W11546690 (control) and 1 WP2315549 (fan) and 1 W11218402 (harness)

CX complaint about unit not working confirmed circuit breaker on wires ok found unit unplugged from back outlet plugged unit back & working properly

"F7E8MOTOR OVER TEMP ERROR AND THE CX SAID WHEN HE UNPLUGS UNIT IT WORKS BUT OTHER TIMES GETS STUCK AND JUST BLINKS TIME AND LID LOCKED UNTIL HE UNPLUGS FOR FEW MINS.MOTOR AND MOTOR CONTROL ISSUE; ordrng 1 W11195971 (Whirlpool Washer Stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11624943 (Control Unit Assembly, Machine And Motor)"

installed coil working as designed now

cx complaint thjat unit is not agitating nd makes noise they claim the unit was schd for a gearcase replacment again back in october but no notes past 8/2 and that note was the tranmssion was replaced although when arrived the unit is in the garage and unhooked.. i was able to run a cord to it to run it to verify the issue possible and see if another trnamsison is needed or not and or see what else would be needed ... did find noise when turning very loud like dstripped bearings. will need follow prts for complete repair.. cx will call when basket asrrives well bring bck rest of prts. all in stock.; ordrng 1 look (look) and 1 2tech (2 TECH) and 1 2COUNT (2 COUNT) and 1 W11454741Q (TRANS 7@TRB) and 1 W10721967 (CAM 56@TRB) and 1 W10913953 (shifter 59@trb) and 1 W10554251 (spin basket 5@trb) and 1 WP389140 (drive block 5@trb) and 1 WP21366 (spanner nut)

Cx complaint of unit bottoming out. Did confirm and found one suspension arm not seated properly and unit not level. Reseated suspension and leveled unit and unit is now as designed.

cx complaint unit not spinning out clothes. checked unit to find error code f8e1. checked to find cx on well water and cold water valve clogged. ordering valve to complete repair. cx pif as of 2/24/23; ordrng 1 W11168740 (cold valve134.49) and 1 look (look)

"Cx complaint the lower rack falls when pulling out. Inspected rack and found the left lower rack wheel had fragmented into the tub. Replaced wheels using pre-id parts, the rack is level when pulling out. Unit checks good"

I arrived at location. I could not find room 108 in the call box so I called the number on file. The customer stated that he was unaware of today's appointment. And advised me that there was nobody there to let me in. Customer stated that he would have to reschedule. I called the office and spoke with Ethan. Ethan stated he will reach out to the customer.; saved tckt

cx stated unit ois making noise i heard this its the condesor fan making noise found it loode reinstalled it tpoo braket leveled unit not it checks okno noise

"8-4 5-1 10-2.. ck fnd units element needs the rework, the lower gasket is leaking water the vent assy is giving a wax motor error... need parts...; ordrng 1 w11606677 (door seal) and 1 w11416460 (vent assy) and 1 w11537778 (element assy) and 2 WP8269145 (brckt-mtg)s"

"Cx complained the unit has a gas odor. Using bubbles, took the unit apart and wasn't able to get an odor or bubbles from any of the connections at the manifold or regulator, nor with the gas detector. Explained all to safety. Job complete."

"Replaced part, the clamp was wrong, used clamp from v/s. Unit tested ok, no leaks.; ordrng 1 W10789434 (clamp (RI van stock)), used 1 W10789434 (clamp) from stock"

cx wanted gasket installed.installed gaslet and tested unit.now sealing properlyadvised cx give unit 24hrs for gasket to mold into shape

"Customer complaint is a unit is not making ice. I first put unit into manual diagnostic test mode. The first four tests everything passed recirculating pump turned on and water was pumped across the evaporator plate. The next test was reservoir drain pump. I checked and found that the drain pump is not removing water from the reservoir. I have 123 volts ac at the drain pump wires going to the drain pump. I then select the next manual test which is compressor and condenser fan test. I inspected evaporator plate I could see that it was frosting over like it should I checked the condenser fan at this time and found condenser fan is not moving. I found condenser fan plugged in. I then checked for voltage and had 121 volts ac to condenser fan motor. I selected gas valve operation and compressor and and gas valve was energizing. I explained to the customer the reason why the unit was not making ice at this time was due to the compressor and condenser overheating because of fan is not pushing air across the condenser. Even though the new fan was replaced I'm not sure if it was operating at the time that it was replaced. I advise customer that compressor was most likely overheating and shutting down and or the condenser was overheating and not allowing thermal dynamic transfer of liquid refrigerant changing to a gas refrigerant. Customer would like a brand new compressor now because of the circumstances. Unit will now need another compressor, another condenser fan and now reservoir drain pump. Ordering parts. I spoke with keon in the office he sched"