Service History 503 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS6

Near Towson, MD 21204

Shane M.

Job Details: 06/01/2023

"installed console. now getting F1E1. bake 1,2,3 itermittent. worked only couple times. gonna order harnesses to console & display w control board.; ordrng 1 W11025616 (harness) and 1 W11226772 (harness) and 1 W11226773 (harness) and 1 W11082269 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Frederick, MD 21702

Ricardo S.

Job Details: 06/01/2023

"Cx complains that the unit not working properly, normal cycle run for 2 hours, explained that it is normal but now she said the one hour cycle runs for more than 2 hours.. order cntel elec; ordrng 1 w1187226 (cntrl elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Waldorf, MD 20601

Shane B.

Job Details: 06/01/2023

"cx complaint is a loud noise from the FC section. cx had video of the unit making the noise. sounds like a fan rattling. inspected evap fan. fan is running quietly but evap is frosting up. frost pattern is heavier than normal accross most of the evap. inspected rear of unit and found noise is from the compressor. condensor fan is quiet. if i touch compressor noise goes away. i tried loosening and tightening the feet and adjusting the copper lines to get noise to stop but it continues as soon as i stop touching the compressor. ordering compressor, couplers and stub. schedule with SS tech when parts are avialble. cx is going to call whirlpool because they want unit replaced not fixed.; ordrng 1 W11578205 (compssor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (stub)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HWH00

Near New Freedom, PA 17349

Sal R.

Job Details: 06/01/2023

"CX complai t is that the unti is not cooling in the RC I found that the evap is frosted ovever. I am orderign 1 evap fan motor (W1124256) and 1 fan blade (WP67006337). Once the contract is appoorved, please ahve someone form the office call to set a return date.; ordrng 1 WP67006337 (fan blade)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Derwood, MD 20855

Julian H.

Job Details: 06/01/2023

replaced dispenser & apply silicone tsted & working

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Upper Frankford Township, PA 17241

Fred G.

Job Details: 06/01/2023

"cx complaint unit is not turning on. inspected unit and found neutral wire came out of wing nut at termal block. I was able to redo both neutral, L1 and ground. I then founbd unit was stickint out from cabinet. i was able to readjust power wire and drain hose to get unit to sit flush in cabinet. tested unit and found unit now checks good."

We serviced a

KITCHENAID OVEN

Model KEBS209BSS00

Near Severna Park, MD 21146

Emmanuel R.

Job Details: 06/01/2023

"Cs unit is showing error message, confirmed complaint. I found error message.f2e1 stuck/shorted keypad. Unit needs a new UI.Quoted customer but they need time to think about it.Collected $120 for svc call."

We serviced a

WHIRLPOOL WASHER

Model Wfw72hedw0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/01/2023

"cx complaint unit is displaying error codes and wont drain. inspected unit and entered daig and found f9e1, f0e1, f5e4, f8e3. cleared codes and no obstructions in draib pump or tub. I did clean out hair from front drain holes. I the reassembled unit and ran the auto test and found drain pump was making noise. sounds like propeller is loose on shaft. unit needs drain pump to correct issue. qouted cx for repair and cx accepted. replaced pump and tested unit. unit now checks good."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Richmond, VA 23234

John P.

Job Details: 06/01/2023

"CX complaint unit tore throw pillow and was shacking badly. Tested unit for error code F5E3 , tested lock no issue with lock, ran test cycle found no abnormal noise or shacking of unit called tech line talked to Austin stated that most likely be a loading issue and advised to be sure items are put all the way in the back of the unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Denver, PA 17517

Justin L.

Job Details: 06/01/2023

Cx complaint unit not cooling. Arrived to find all lights and fan on and no frost pattern. Removed back cover and found start device disconnected from compressor. Secured and plugged in and compressor began to run and develope frost pattern. Unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Moseley, VA 23120

John P.

Job Details: 06/01/2023

"Removed necklace from under wash plate tested unit explained to CX cycle selection and loading, calibrated tested working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 06/01/2023

"cx complaint is the unit not washing. i checked for codes and found F4E3,F7E1. cleared codes and ran service cycle. wash motor did not run. no damgae to harness. board is sending 117vac. i replaced the sump with preIDed part and tested again. unit is workign as desinged"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Columbia, MD 21045

Justin S.

Job Details: 06/01/2023

replaced the sump and dispenser. ran the test cycle and the unit is not leaking. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near New Freedom, PA 17349

Sal R.

Job Details: 06/01/2023

I was able to access and replace the damper motor. I found the unit tobe opperating as designed with out any further noise.. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 06/01/2023

"Unit not cooling now, inspected unit again, i ran test#4 triple valve cks ok, but not frost on any evaporator, i call TL.. condenser temp cold, room temp, per tl the unit has a sealed system issue now. CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE REPAIR."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near New Market, MD 21774

Bernard M.

Job Details: 06/01/2023

"Replaced harness, set preheat to 350, unit reached temp without any error codes displaying. Unit checks good"

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ05

Near Middletown, DE 19709

Taylor F.

Job Details: 06/01/2023

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Replaced compressor drier and coupler. Vacumed down and refilled with 55g of r600a. Unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Monkton, MD 21111

Sal R.

Job Details: 06/01/2023

CX complai t is that the unti is tearing cloathing and leaving lint . I advised CX to run monthly clean cycles with white viangar. I am also ordering 1 basket (W11178227) due to rust marks and torn cloathing . CX will call office once basket direct ships to home.; ordrng 1 W11178227 (basket)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Charlottesville, VA 22901

Eric F.

Job Details: 06/01/2023

"Installed control, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE234GPS0

Near Falls Church, VA 22042

Christian C.

Job Details: 06/01/2023

"Cx complaint unit is not cleaning dishes. Inspected unit F2E1 stuck key, F3E3 thermistor failed calibration, and F6E4 float switch open. Quoted cx and they will not be going through with repair. Cx paid for service call."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Ellicott City, MD 21042

Robert L.

Job Details: 06/01/2023

"cx complaint ot making ice and ice bin stuck,could not remove ice bin because icemaker had come loose and was wedged, was able to get bin out, found bin was turned off icemaker, resecured icemaker to side wall, ran diagnostics, rotated and filled properly, reinserted bin, now bin moves freely, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Gloucester, VA 23061

Lucas R.

Job Details: 06/01/2023

"upon arrival ff evap covered in ice, thawed evap, replaced ff evap fan harness, reassembled, replaced fc fan haeness, reassembled, tested, operation, advised cx 24-48 hours to resume normal operation, unit working as designed."

We serviced a

IKEA MICROWAVE

Model IMH172FS1

Near Silver Spring, MD 20902

Dustin F.

Job Details: 06/01/2023

"CX complaint: unit keeps saying ' door open' is alot louder then usual and makes a slight burning smellInspected unit, confirmed CX complaint. For safety unit will need 2 techs to bring down and fully diagnose. ordering interlocks and diode for return visit.; ordrng 1 W11256462 (diode) and 1 W11182140 (interlock) and 1 W11182141 (interlock)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Broadway, VA 22815

Danny R.

Job Details: 06/01/2023

cx states it heat off and on i found terminal block with line 2 loose not heating all the time reinstalled conections now heats fine checksok

We serviced a

KITCHENAID RANGE

Model KFGG500EBS4

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/01/2023

"cx complaint while baking smelled gas and cakess falling flat, upon arrival gas has been on constant, gas leak detected, connection/regulator/ burner heads and valves, NO LEAKS, found multispark electrode, found bracket warped away from burner tube, readjusted electrode close to tube, preheated to 350 and 400 , one click ignition and temps acurate, tested all ops ok......... safety not open til 9am this was regular warranty call"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS

Near Virginia Beach, VA 23462

Austin D.

Job Details: 06/01/2023

cx complaint the unit is leaking.checked teh uint and found it leaking from underneath around the drain pump whenever is called for drain. also found a very noisy motor on the sump and pump. the pump is not able to create enough force to move the spray arms. therefore ordering a sump and pump as well. also the element is warped and out of shape. this can cause the rack to get caught when the cx tries to empty the dishes. will return once the parts come in.; ordrng 1 W10914557 (drain pump) and 1 W10703867 (element)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Joppatowne, MD 21085

Neil H.

Job Details: 06/01/2023

ARRIVED CX INFORMED ME THAT UNIT IS BEING EXCHANGED FROM WARRANTY NO WORK NEEDED OR PERFORMED

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Silver Spring, MD 20901

Dustin F.

Job Details: 06/01/2023

"Cx complaint: ice in bottom of FCInspected unit, confirmed complaint found icemaker leaking and making an ice waterfall, covering the bottom of FC. Cycled icemaker. confirmed it leaks.cleared all ice. ordering ice maker assembly for return visit. also adjusted and confirmed fill tube was flush with wall and not cracked.; ordrng 1 W11592795 (Icemaker assembly)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Hampstead, MD 21074

Sal R.

Job Details: 06/01/2023

CX complaint was that the unti would not complete a wash cycle and a LF error would display. I found in diag a stored F8E1& F3E2 . I cleared the codes and ran a amnuel test 2 and found no water to flow during the test on the hot side of the valve. I was able to replace the Inlet valve (W11165546) form van stock and unit test good.; used 1 W11165546 (valve) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Virginia Beach, VA 23452

Austin D.

Job Details: 06/01/2023

"cx complaint the unit is making a loud noise during operation. checked the unit and found no abnormal noises. lefveled the unit the best ic an since the leveling leg is pressed all the way up. therefore, the unit is as level as it can be. added insulation to the condenser underneath. no issues at this time. advised cx to monitor the unit and let us know if the issue persists. cx may need to add blocks under the unit to get it level since the floor is so unlevel. documneted with techline."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Ampthill, VA 23234

John P.

Job Details: 06/01/2023

Upon arrival CX stated unit stopped clicking after a couple of days checked unit and harness was unable to determine what caused it to spark all the time found door not sealing was able to reset door on receivers now door sealing properly for oven tested unit working as designed

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL01

Near Reston, VA 20194

Simon

Job Details: 06/01/2023

CX complaints ice maker not working .UNIT checkes .replace ICE MAKER .water despencer low water .orderd dual water valve . ice maker works tested SZ; ordrng 1 W10908836 (dual water valve)

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Annapolis, MD 21401

Israel R.

Job Details: 06/01/2023

cx complained freezer and refrig lights arent turning on anymore. found freezer is out. completed Technical Service Pointer #: W11460554. used Special project # to cover for pRTS AND LABOR. INSTALLED NEW FREEZER LIGHTS AND REGRIG lights come ion now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Hampton, VA 23664

Carl A.

Job Details: 06/01/2023

"cx complaint of unit not cooling checked unit to find 55 in fc,20.2 ,called techline spoke with Austin, having a deforst problem was advise to replaced ui and bi metal with harness; ordrng 1 W11567938 (Assembly, Stealth User Interface) and 1 W11566475 (Assembly, Evaporator Fan Wire (includes Bi-metal Defrost))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Waldorf, MD 20603

Shane B.

Job Details: 06/01/2023

cx complaint is the unit not dispensing water. i tested dispensor and it trickeld for a second then stopped. unit is set to recomended temps. prob shows RC is 40. i removed filter and put bypass in place and flow was still the same. ice bin is less than half full and cubes are small. supplyl has good pressure. ordering reserrvior and dual valve for return visit. schedule when parts are avialalbe.; ordrng 1 W11346622 (Reservior) and 1 W11548535 (dual valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake, VA 23322

Branden R.

Job Details: 06/01/2023

cx complaint unit frosting up checked unit and defrosted found thermistor on rubber and not copper . called techline and went threw a few test was advised to replaced thermistor and place it in proper spot . replaced and taped it along with ziptie. advised cx to monitor unit . unit is running as designed.

We serviced a

JENNAIR REFRIGERATOR

Model JB36NXFXLE01

Near Chevy Chase, MD 20815

Brian F.

Job Details: 06/01/2023

"Cx states lights out in cabinet, inspected and confirmed. Ordering led kits.; ordrng 4 W11632139 (led kit)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Crimora, VA 24431

Eric F.

Job Details: 06/01/2023

"Confirmed cx complaint unit not advancing cycles. Found pressure line kinked, air unable to pass through, unit unable to read water level. Straigthened line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Annapolis, MD 21403

Israel R.

Job Details: 06/01/2023

cx complained unit wasnt turning on. after inpsecting the unit and going in diag mode. i got error code f6e2. communication error. quoted cx for replacement on the ui cx denied repairs. collected service call fee

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Takoma Park, MD 20912

Brian F.

Job Details: 06/01/2023

Cx states unit won't start cycle. Instructed cx they need to press start button a second time to start cycle. Unit is working properly.

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL

Near Annapolis, MD 21401

Israel R.

Job Details: 06/01/2023

"cx complained while cooking she heard a pop, lifted the pot to se that the cooktop was cracked at the burner. Found the glass cracked due to weak point on thre glass while getting hot.replaced cooktop and tested unit and now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/01/2023

"customer stated that the unit had lamps out. verified issue, replaced the fzr led, unit cks ok.."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Pasadena, MD 21122

Emmanuel R.

Job Details: 06/01/2023

"Upon arrival I noticed the box was crushed a bit so i opened it and found the blower wheel damaged. I will need to reorder it, set next appt for 6/6/23.; ordrng 1 WP697772 (blower wheel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Smithfield, VA 23430

Zachery R.

Job Details: 06/01/2023

"cx complaint no ice, checked unit, come to find defective dual valve also defective icemaker thermistor, ordering both parts to complete repair.; ordrng 1 W11482383 (valve) and 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM3

Near Chevy Chase, MD 20815

Brian F.

Job Details: 06/01/2023

"Cx states unit not washing, started service test, found saved f4e3 (wash motor failure). Wash motor is receiving 120VAC, but not running, quoted cx for sump replacement, cx is going to replace unit due to cost of repair."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Virginia Beach, VA 23456

Branden R.

Job Details: 06/01/2023

"cx complaint f1e0 , checked unit and found bugs on control causing it to fail . advised cx they will need to contact pest control and have house treated and send the office the receipt of service W/ job number so we can order control and have it replaced cx agreed ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 06/01/2023

"Cs dishwasher flashing error codes and wont do anything, confirmed complaint. I found error f6e1 Ui lost comm. Also UI is unresponsive and display is unlegiable at time. Unit needs a new UI. Ordering UI,advised of wait time since its Special order.; ordrng 1 W11660284 (UI)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRS19KTWH3

Near Chevy Chase, MD 20815

Dustin F.

Job Details: 06/01/2023

Replaced and programed control and replaced FC evap. Unit is now cooling. unit working as intended.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Richmond, VA 23231

Chris B.

Job Details: 06/01/2023

cx comp unit will not drain insp unit conf cx comp found wire shorted to dp replaced wire harness tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Centreville, VA 20120

Richard B.

Job Details: 06/01/2023

"CX complant. Ice is slow. Prior diag fond unit needs ice maker. Installed ice maker , Left old part with CX , Job completed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Annapolis, MD 21401

Israel R.

Job Details: 06/01/2023

"Installed new drain pan. I tested the unit unit is now draining correctly. Customer complaint unit is not cooling correctly. ios about 42s in the Rc and freezer is still freezing but is in the teens. I tested the compressor and on the techsheet is says the compressor should run at about 98 watts. The unit is reading 168watts. Compressor is really hiot. And no full frost pattern on evap. Unit needs enw compressor. The Custoemr needs the quote email so he can claim it with his insurance so we can do the job.lease make a quot and send it to his email. Unit needs compressor, dryer and coupler. 400 labor.; ordrng 1 W10779331 (compressor 537.82) and 1 WPW10143759 (dryer 19.10) and 1 W11506635 (Coupler 20.50)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Glenarden, MD 20774

Samuel R.

Job Details: 06/01/2023

cx complaint unit is not workimng.inspected unti and found screen frozen to ui.reset power to unit.tested unit and now working properly

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Washington, DC

Sherwood

Job Details: 06/01/2023

cx complaint light leak from underneath. arrived to location. installed dispenser and screws. tested unit for leaks. this repair is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Hyattsville, MD 20785

Samuel R.

Job Details: 06/01/2023

replaced parts and tested unit.no leaks

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290REP00

Near Alexandria, VA 22308

Demonte S.

Job Details: 06/01/2023

Installed the Water Filter Head. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM3

Near Falls Church, VA 22042

Christian C.

Job Details: 06/01/2023

Cx complanit unit is not draining. Inspected unit found sink disposal knockout is still there. Removed knockout. Unit is now draining. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Millville, DE 19967

Michael E.

Job Details: 06/01/2023

"CX complaint: groaning damper. Tested and verified complaint. I noticed condensation on the sides of the doors facing each other. I unplugged the condenser fan, waited 15 min and tested vertical mullion. Top of verticle mullion is 35 degrees cooler than rest of it except a small area near bottom. Called WPTL Unit is unrepairable. Advised CX that WP would contact them in 3-5 days or sooner. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Bowie, MD 20721

Leon

Job Details: 06/01/2023

cx complaint was unit didnt start confirmed issue check fuse got a OL reading on it tested the unit with my fuse switch the unit cut on ordering fuse and motor for unit; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WRF555SDFZ11

Near Selbyville, DE 19975

Michael E.

Job Details: 06/01/2023

Replaced the condenser fan motor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Ashburn, VA 20147

Ricky E.

Job Details: 06/01/2023

"customer stated that the unit has slow water and issues at the dispenser. verified issues unit needs the water tank, valve and spigot; ordrng 1 W11227371 (spigot)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Ocean City, MD 21842

Michael E.

Job Details: 06/01/2023

Replaced lower hinge and corre4cted bracket. Tested unit and it is now working properly. Job is complete

We serviced a

JENN-AIR OVEN

Model JJW3830WP02

Near Falls Church, VA 22046

Christian C.

Job Details: 06/01/2023

Cx complaint unit has an error. Inspected unit found F8E0 fan low speed. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Ocean City, MD 21842

Michael E.

Job Details: 06/01/2023

Replaced RC door as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Newport News, VA 23601

Justin W.

Job Details: 06/01/2023

cx complaint unit not working. checked unit to find outlet good. while checking fuse found internal damage to unit. called techline spoke to Robert advised unit unrepairable. advised to have cx call cx service at the 1800 number.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Timonium, MD 21093

Shane M.

Job Details: 06/01/2023

installed all leds. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHW02

Near Herndon, VA 20171

Jason A.

Job Details: 06/01/2023

CX complaint FRIDGE no cool. Replaced evap & UV drier. Check for leaks & run vac. Filled 5.30 OZ R134a. Good working & equalise pressures. Unit draws 1.0A with good frost pattern. Evap cover screws & FC LED missing. Previous tech did not note these are missing > JJ

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Waldorf, MD 20603

Shane B.

Job Details: 06/01/2023

"cx complaint is the unit banging around and making grinding noises. cx says it happens whenever anything other then small loads are run. i checked for codes and found F2E1. cleared code and ran service cycle. unit completed cycle with no issues. pushed basket down and it sunk easily. let it go and it sprung up and back. suspension is worn. inspected under unit and found scrap marks on rotor from hitting the pan under unit. removed rotor and found slide and clutch are rusted and binding which may be the cause of the noise. unit will need suspension, slide and clutch. i raised the feet and calibrated the unit. quoted cx for repair. she paid in full. schedule when parts are available.; ordrng 1 W11130356 (suspension) and 1 W10754448 (clutch) and 1 W10734521 (slider)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHb0

Near Windsor, VA 23487

Zachery R.

Job Details: 06/01/2023

"replaced sump&pump, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model kdte204kps1

Near Alexandria, VA 22314

Demonte S.

Job Details: 06/01/2023

Installed the Sump Motor. Tested the unit. Started to Drain then unit started to beep. Ran Service Diagnostics on the unit. Error Codes are F7E2 = Sump Motor Failure. Called Whirlpool Techline. Per whirlpool Techline the Control Board is bad. Ordering the Control Board. ; ordrng 1 W11629914 (CNTRL-ELEC)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Staunton, VA 24401

Eric F.

Job Details: 06/01/2023

"Confirmed cx complaint unit not advancing cylces, UI non responsive. Found unit going to 'drain' portion of cycle then becoming non responsive. Ordering control and drain.; ordrng 1 W11626074 (Control) and 1 W11399437 (Pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Middletown, DE 19709

Taylor F.

Job Details: 06/01/2023

Cx has an AIG warranty but it wasnt dispatched properly. Cx is going to call AIG and have us come back out under the warranty.

We serviced a

MAYTAG WASHER

Model MHWE300VF00

Near Washington, DC 20001

Sherwood

Job Details: 06/01/2023

"cx complaint vibration, walking or off balance - front load washer - during spin. arrived and found washer unleveled this is a basement floor where there is rocks, dirt and dry wall under washer and dryer. but i did level both units and they are leveled now. repair complete"

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Newport News, VA 23606

Justin W.

Job Details: 06/01/2023

replaced pedal tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Dumfries, VA 22026

Robert W.

Job Details: 06/01/2023

"Cx Complaint is the linner in RC is damaged. Inspected unit and found the linner at bottom of unit there is a chunk missing where the linner meets metal cabnet, Called whirpool to doc issue and techline said to use the apoxy to fix unit. Ordering apoxy; ordrng 1 8201700 (Repair kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Indian Head, MD 20640

Shane B.

Job Details: 06/01/2023

installed ordered part and restoed power. tested IM and ran fill test. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model mfw9700sq1

Near Frederick, MD 21701

Ricardo S.

Job Details: 06/01/2023

"cx complains that the drum is full of water, inspected unit, the dryer is on top of the washer machine,, the inlet valve is bad, 2 techs job, unti fill with water by itself, order parts,; ordrng 1 WP8182862 (valve) and 2 techsjob (2 techs job)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Ashburn, VA 20148

Richard B.

Job Details: 06/01/2023

"CX complant, Dishwasher has a clicking sound when opening and closing door. Found plastic deflector is loose in vent fan. Ordering vent fan,and bezel , Further work needed, RB; ordrng 1 W11414073 (vent fan.) and 1 W11545290 (deflector bezel)"

We serviced a

AMANA FREEZER

Model ART318FFDW10

Near Virginia Beach, VA 23452

Austin D.

Job Details: 06/01/2023

cx complaint the seal will not stay on.c hecked the unit and found half the seal on and the other off. tried to reseat with no luck. replaced with a new seal and tested operaiton. advised cx to try to make sure it is fully cosed for the next 24 hours to give the seal some time to form to shape. cx agreed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Ashburn, VA 20148

Richard B.

Job Details: 06/01/2023

CX complant. Dishwasher not draining. Inspected unit and found not draining error code. Found water in tub. CX stated unit did work ten times previously. Removed water from unit and found drain pump measures 1.65m ohms. Installed new drain pump and same results. Ordering drain hoses due to blockages. Further work needed. RB; ordrng 1 W11414944 (hose) and 1 W11614117 (hose)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Kensington, MD 20895

Dustin F.

Job Details: 06/01/2023

"Replaced front panel and had CX test units door closing in front of me. CX is happy, unit working as intended."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Baltimore, MD 21218

Alexander D.

Job Details: 06/01/2023

"cx complaint unit not washing dishes. inspected unit and verified complaint. f4e3 washmotor not running error stored. ran test cycle, found washmotor getting 120v but not running. replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Georgetown, DE 19947

Michael E.

Job Details: 06/01/2023

Replaced the IM as per previous diagnosis. Reset unit at breaker box. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Baltimore, MD 21218

Alexander D.

Job Details: 06/01/2023

replaced control and encoder. tested unit. completed autotest properly. started normal wash cycle and waited for it to advance to soak. unit is now working properly.

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Newport News, VA 23601

Justin W.

Job Details: 06/01/2023

arrived to find cx trying to get proper information on receipt so we can diagnose unit under warranty.waited till 10 minutes into window before rescheduling cx for tuesday 6th. cx to goto costco and get receipt or to call and cancel appointment if unable to get paperwork. cx complaint was tub not spinning. pre iding repair kit for best oportunity to fix unit on return visit. i did not examine unit due to no paperwork with correct info. that is why cx was not charged.; ordrng 1 4392067 (repair kit)

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Alexandria, VA 22314

Demonte S.

Job Details: 06/01/2023

Inspected the unit. Found that the cx is saying that the Microwave Tones are not loud. Checked the Tones in the settings. Adjusted the Tones to loud. I advised the cx that the Tones are not as loud as the old ones. ( Cx is comparing this unit to there old one.) I explained to the cx that they can't compare the new unit to there old unit. A lot of things have changed. Cx stated they understand. ( This is the cx one and only use and Care call. I explained this to the cx as well.) Unit is working as Designed.

We serviced a

JENN-AIR RANGE

Model JGRP436HL01

Near North Potomac, MD 20878

Julian H.

Job Details: 06/01/2023

CX complaint about after installation & conversion top burners not coming on CX bought unit almost a yr ago but just installed it 2 weeks ago found that orifices sizes were installed correctly on every burner but in the wrong position simmer has main orifice for burner & main had simmer relocate orificies on all burners bake & broil were fine tested & working

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near North Beach, MD 20714

David J.

Job Details: 06/01/2023

F9e1 drain issue F7e1 single speed failure Fae2 vent wax motor CX complaint unit every time tries to start. It trips the breaker. Arrived today and inspected unit placed unit into diagnostic mode and found three error codes above cleared error codes and ran a normal cycle unit ran for 10 minutes with no issues forced to drain and unit completed tested a few more times and never had any issues went to reinstall terminal block cover after checking voltage and found 122 V AC went to install cover and could feel electricity coming through my hand. Inspected harness and found no pinched wires or anything out of the ordinary. Started cycle and wiggled power cord coming into unit and unit tripped breaker. customer is going to need an electrician to come out and inspect. Possible power wire issue coming from house. Explain to customer he needs to get a receipt showing the electrician came out to inspect or repair. Unit is working as designed job complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Gloucester, VA 23061

Lucas R.

Job Details: 06/01/2023

"cx complaint no operation, checked unit found 12.6 vdc to u.i, u.i not accepting selections, replaced u.i found new panel damaged, reordering. expart; ordrng 1 W11319991 (console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Rockville, MD 20850

Roberto I.

Job Details: 06/01/2023

"CX complaint unit not turning on.Found control not responding and not powering on. Tested power supply, found loose connection on L1. Tightened connection, the unit turned on and worked as designed. Repair covered by first 30 daye installation issue."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CH4

Near Dover, PA 17315

Drew B.

Job Details: 06/01/2023

replced switches tested unit no issues with repair and now checks good cx already pif

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fairfax, VA 22033

Richard B.

Job Details: 06/01/2023

"CX complant. Washer dosent lock. Inspected unit and found lid lock dosent engage , motor dosent start . cap reads open , Ordering lid lock , motor and lower harness. Further work needed. RB; ordrng 1 W11513248 (lid lock) and 1 W11643701 (harness) and 1 W11395618 (cap) and 1 W10677723 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Hampton, VA 23666

Justin W.

Job Details: 06/01/2023

cx complaint rc gasket coming off in upper left corner of door. confirmed complaint. massaged gasket back into groove. rc gasket deformed ordering rc gasket to complete repair.; ordrng 1 W11240749 (gasket black)

We serviced a

MAYTAG REFRIGERATOR

Model MFT2574DEM01

Near Accokeek, MD 20607

Shane B.

Job Details: 06/01/2023

"when i arrived FC door had a gap along the left side. i removed bins and door, cleared all frost and installed ordered parts. put unit back together and gap is still the same. took it all back apart again and rechecked everything. rails slide smoothly and close fully with bins removed. when bins are in place the door will not close. lower bin is hitting the back of the cabinet when closed. bin are not overloaded but may be warpped. door may also be the issue. ordering bins and FC door.; ordrng 1 LW10695007 (dor-fip ss) and 1 W10590553 (bin-freezr)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Brandywine, MD 20613

Shane B.

Job Details: 06/01/2023

"cx complaint is the unit not washing dishes, only filling and draining. i checked for codes and found F4E3. cleared code and ran service cycle. unit filled but did not wash. control is sending 118vac and harness has continuity. unit will need sump assembly. ordering part. schedule when part is available.; ordrng 1 W10837401 (pump&motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM00

Near Richmond, VA 23223

Chris B.

Job Details: 06/01/2023

replaced ui and set unit to forced 8 hour defrost unit wroking as desighned collected 220 sc cc

We serviced a

JENNAIR OVEN

Model jmw3430il03

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/01/2023

"ck fnd poor connection at the junction.. secured the connection, unit xks ok.."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Willards, MD 21874

Michael E.

Job Details: 06/01/2023

"Replaced the rotor, stator and control as per previous diagnosis. Tested unit and it is now working properly. Note: in diag spin it did not get to 820 RPMs but it did in drain and spin cycle. Unit is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Ephrata, PA 17522

Justin L.

Job Details: 06/01/2023

As per previous visit was able to access unit and steam out ice. Replaced parts and tested. Unit now checks good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pasadena, MD 21122

Israel R.

Job Details: 06/01/2023

cx complained unit was never drained since being installed. inspected unit and it was fullof water. tested unit and didnt hear any humming from drain pump. pulled unit out and found loose connection on drain pump. reseated connection. drain pump now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Harrisburg, PA 17104

Fred G.

Job Details: 06/01/2023

"i was able to access unit and replace the compressor, filter/dryer. I pulled unit into a 30 in vacuum, and found unit held that vacuum for 30 mins. filled unit with 68gs of R600A. unit began to build a frost pattern. advised cx 24-48hrs for full cooling."

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