Service History 501 - VIA Appliance

We serviced a

MAYTAG REFRIGERATOR

Model MFT2574DEM01

Near Upper Marlboro, MD 20772

Leon

Job Details: 06/01/2023

cx complaint is unit is not making ice confirmed issue seen the evap cover was cover in snow and the IM is giving us a E5 error code removed some ice off evap cover cx would need new evap fan and IM cx said they would call back if they want to do install on unit; ordrng 1 w11577195 (Ice maker)

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Towson, MD 21286

Neil H.

Job Details: 06/01/2023

REPLACED THE GEARCASE ROTOR STATOR CLUTCH RECALB UNIT AND TESTED GOOD.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Upper Marlboro, MD 20772

Leon

Job Details: 06/01/2023

cx complaint was unit had a hole in the basket confirmed the hole in the basket ordering new tub; ordrng 1 W11178227 (backet) and 1 W11510461 (washplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Parkville, MD 21234

Neil H.

Job Details: 06/01/2023

CX COMPLAINT UNIT NOT DISPENSING WATER OR MAKING ICE FOUND THE TANK IN THE RC FROZEN TOLD CX TO AVOID PLACING ITEMS TOO HIGH COVERING VENTS AND BLOCKING THERMISTOR UNIT WILL RUN TOO LONG BECAUSE THE SENSOR ISN'T SENSING COLD AIR AND AIR WILL FALL CAUSING THIS ISSUE UNIT TESTED GOOD NOW.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Upper Marlboro, MD 20772

Leon

Job Details: 06/01/2023

cx complaint was IM didnt work confirmed issue IM filled with water and when i tested T and H unit was getting power tested thermister from harness IM was reading about 66 cx would need a new IM cx said they would call back if they want work donr

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/01/2023

"installed parts, unit xks ok.."

We serviced a

WHIRLPOOL DRYER

Model Wed9151yw0

Near Richmond, VA 23238

Joseph D.

Job Details: 06/01/2023

Replaced failed thermal fuse unit working properly airflow good working as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/01/2023

"ck fnd unit stuck in rince.. reset power and recalibrated in diag, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS01

Near Alexandria, VA 22314

Demonte S.

Job Details: 06/01/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I then checked the Freezer Door Harness. Harness had broken Wires at the Lower Door Hinge. Unit will need a new Freezer Door ( Black Stainless.) ( Any questions please check Sd Pictures.) ; ordrng 1 LW10864696 (DOR-FIP ( Black Stainless ))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ

Near Bel Air, MD 21015

Neil H.

Job Details: 06/01/2023

CX COMPLAINT LIGHTS STROBING IN RC REPLACED MODULE UNIT CHECKED GOOD

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LS00

Near Culpeper, VA 22701

Danny R.

Job Details: 06/01/2023

cx states while cooking with the cook top under unit and cooking miocrowave at the same time unit caught fire . i found unit covere dinside and out with oil and the under neith started to burn then meltes spinadle and wharped and burnt paint off bottom of microwave and turn table is damaged as well. called tech line and safy teams for further idea how they want to take it from here called tech line got sr. called cx and leftmeassage to have them call wp for help with unit its none repairable cx useage issues not unit

We serviced a

KITCHENAID COMBO

Model KEMS378GSS2

Near Potomac, MD 20854

Roberto I.

Job Details: 06/01/2023

"Cx complaint mw door falling down.Inspected/tested door, found brokem torsion springs. Ordering torsion spring WP4451008, called office and ordered. The pre id spring to be installed on return. Collected $306.41, balance $145; ordrng 1 WP4451008 (torsion spring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Culpeper, VA 22701

Danny R.

Job Details: 06/01/2023

cx stated unit isnt cooling i found unit dead no compressor or fans silent put in diag and compressor came on and fans did yoo cx said unit had all ice melted and pantry control was wet will need control door and harness also found the freezer door switch broken i think door switch broke and stopped cooling and melted ice .; ordrng 1 W10843055 (main control) and 1 W11170612 (harness) and 1 WPW10503833 (control pantry) and 1 W11384469 (frezewr door switch)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Washington, DC

Samuel R.

Job Details: 06/01/2023

"cx complaint unit is making sound,isnepcteed unit and did not make noise.will need to use clear door to make sure arms are working.spoke with pwh to order clear door.; schdld next appmnt for 6/9 FRI !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/01/2023

"cx complaint unit freezing food in rc, and warm water from dispenser. checked unit, rc thermistor reading open, replaced diffuser, also cx has tall juice blocking airflow, advised cx of airflow, and rearranged food so cx has good idea how unit should be loaded."

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Vienna, VA 22182

Christian C.

Job Details: 06/01/2023

Installed pressure sensor hose. Tested unit. Cleared error. Ran through diag cycle no issues. Cx paid for labor.

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Spring Grove, PA 17362

Drew B.

Job Details: 06/01/2023

cx complaint that unit is completing cycles but the cycles are taking longer than expections.... and when in testing only found 2 codes.. stored is f5e2 and f3e1 the unit does lock.. and drains and spins and freely and have good water pressure.. and level.. the pressure switch is only and dispsncer housing for clogged ports of water puring through.. in stock call to reschd accordinlgy when approved by lowes; ordrng 1 W11524103 (dispencer 9) and 1 W11316246 (pres swtich)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, VA 22312

Lloyd B.

Job Details: 06/01/2023

Cx complained of damage. Installed new door panel and cabinet but there is still damage thats on the top. Unit needs new top; ordrng 1 WPW10208373 (top)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Frederick, MD 21703

Ricardo S.

Job Details: 06/01/2023

"Replaced parts, unit tested and washer machine works fine"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Annandale, VA 22003

Lloyd B.

Job Details: 06/01/2023

Cx complained the unit was coming apart. Inspected the unit and found the drum seal was coming off. Installed new drum seal and tested and it now works as designed. Job complete

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Charlottesville, VA 22911

Eric F.

Job Details: 06/01/2023

"Confirmed cx complaint unit not advancing cycles, not draining. Found inline power to drain pump backed out from pump. Reseated line, tested unit, unit working as designed.; saved tckt"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/01/2023

"installed parts, unit cks ok.."

We serviced a

JENN-AIR OVEN

Model JJW2727DS01

Near Lititz, PA 17543

Justin L.

Job Details: 06/01/2023

Cx complaint unit displaying F2E1 error code. Was able to access unit and verify concern. Unit will need console for repair. Quoted cx and collected for service only as part is on back order and cx is gonna reach out to Jennair.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Saluda, VA 23149

Lucas R.

Job Details: 06/01/2023

"cx complaint door not sealing, checked unit found door seal not holding to inner door, inner door warped causing door not to properly seal.; ordrng 1 W10906683 (seal-door) and 1 WP695737 (door) and 1 WP279368 (adhesive)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS42E22L00

Near Herndon, VA 20170

Jason A.

Job Details: 06/01/2023

CX complaint FRIDGE FC warm ice cream is melting set to 0. Hearing sizzling noise & dripping from FC. Found FC walls & ice bin is frosting - likely to excessive defrost activity. FC fan is not running. Tech sheet & manual troubleshooting guide lacking in info. No chart to indicate what test steps function. Test 00 & cubed ice for FC thermistor takes you out of test menu. Called techline test 56 for FC evap fan. Fan runs in test mode but not normal cooling or when set to max freeze or -2 or lower temps. CX is very unhappy about unit not working since new & arrived with a defective defrost heater. UI is nonresponsive. Several tries to get into diagnostic modes or select temps. Test 56 FC evap fan > JJ; ordrng 1 WP2188820 (FC thermistor (item 37)) and 1 W11626109 (ACU (item 11)) and 1 W11618271 (FC evap fan) and 1 W11626108 (User interface Dispenser)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Columbia, MD 21045

Robert L.

Job Details: 06/01/2023

"cx complaint buttons became none responsive, 3/6/9/ would nt work ....found several f2e0 (key pad unplugged), but at arrival all buttons working, cleaned ribbon, nad reset fualts, and cycled power, quoted $578 for console, but unit working fine, tested all ops ok, collected $120 visa .....cx to get extended waranty"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Vienna, VA 22181

Jason A.

Job Details: 06/01/2023

CX complaint FRIDGE RC temps warm - stays avg 41F. Dataloggers show same. Record thermistors & 6hr Max/AVG/Min. See SDpics. Removed RC evap & noticed 14pin connector does not match. Called office to get history of parts replaced. Test 01+03+05 thermistors read by control with old part & new part. Reset breaker between reads. Replaced evap cover. Called techline to report. Schedule datalogger pickup (doesnt have to be JJ) 7 days 6/08/23. If CX not home will put dataloggers behind column front porch > JJ; schdld next appmnt for 6/8 THU !

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Manassas, VA 20112

Robert W.

Job Details: 06/01/2023

"Cx complaint is the clothes arent getting dry. Inspected unit and found the unit is heating vent is good unit is cycling, CX is having issue when unit is ran on sensor dry signal from sensor not working properly sensor is cleaned. Ordering Harness.; ordrng 1 WPW10298258 (sensor harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Seaford, DE 19973

Michael E.

Job Details: 06/01/2023

CX complaint: no cool. Tested and verified complaint. Evap frosted over. I defrosted evap. Thermistor tested at 3.6 kolms at 54 degrees which is incorrect. I replaced the thermistor. Evap harness wire to heater backed out of the plug. Ordering heater Cannot reschedule due to AIG and SO part; ordrng 1 W11650662 (heater)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Vienna, VA 22180

Christian C.

Job Details: 06/01/2023

Installed drain pump. Tested unit no errors. Ran through diag cycle no issues.

We serviced a

JENN-AIR RANGE

Model jdrp436hl

Near Great Falls, VA 22066

Simon

Job Details: 06/01/2023

CX complaints range not ignited.UNIT checks low flame and high flame not right orderd orfice.CX paid service call .SZ; ordrng 1 W10892422 (orifice left front right front) and 1 W10892418 (orfice left rear right rear front center) and 1 W10892440 (orfice center rear)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Barhamsville, VA 23011

Justin W.

Job Details: 06/01/2023

cx comaplint f6e1 error code. confirmed complaint. ui unresponsive. had cx remove power to unit. checked connections. powered unit back on. ui working enough to use. buttons not working everytime. ordering ui to complete repair; ordrng 1 W11625194 (door panel with ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Great Falls, VA 22066

Simon

Job Details: 06/01/2023

CX complaints DW not working UNIT checks unit motor and control fail .replace sump motor and control .UNIT tested unit works as designed.SZ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Edgewater, MD 21037

David J.

Job Details: 06/01/2023

"F6e4 CX complaint unit is not draining properly. After previous text visit they had installed new parts from a previous tax visit. Arrived today and inspected unit. Found unit fills and starts washing but then when forcing a drain drain pump comes on but no water gets pressed through drain line. Unit has a clog And needs to be replaced to properly allow water to leave unit. Explain to customer that they need to have the entire area clean before we can do repair. I explained that we cannot work in certain environments, and that certain things would not be covered calls by an outside source. Ordering drain line for return visit ; ordrng 1 8269144A (Drain hose)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Maurertown, VA 22644

Ezra M.

Job Details: 06/01/2023

"f8e4, verified water in leak tray. leveled unit,ran diag cycle. door seal mis-shapen. ordering door seal, leaving door gasket on ticket in case it's needed.; ordrng 1 W11664713 (door seal)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Winchester, VA 22601

Daniel J.

Job Details: 06/01/2023

unit not draining or didnt drain once conserns with splashing when tub is shook informed formula incased in wash basket has liquid inside no water in tub drain pump on drain stopped but motor still going replaced drain pump vaccumed out drain hose test no smell or water in tub informed customer to use clean cycle as there was no build upp on bottom of outter tub no faults stored

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Chester, VA 23836

Chris B.

Job Details: 06/01/2023

cx stated they have aig ext warranty advised cx to call ext warranty company

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Glen Arm, MD 21057

Sal R.

Job Details: 06/01/2023

"CX complai t is that the unti is not completing wash cycle. I foudn that the utni has several error codes to include F0E5, F2E1 and F5E4. I found that the lid is fragmenting on the left side. I am ordering 1 LH hinge (WP8563965), 1 RH hinge (WP8572974), and 4 Screw (WP489069), Lid will be used on return visit. Please have somoene formt heoffice call to set a retun date. I was able to run several test cuycle to include 2 auto test , 1 recalibration, and several manuel test cycles. I found the unit tobe opperating as designed with out issues. I called WP Tech Line and spoke to Chris . TL agrees with no parts needing to be replace for funtional concerns other then above mentioned lid parts; ordrng 1 W10810403 (LId lock) and 1 WP8563965 (left hinge) and 1 WP8572974 (Righ hinge) and 4 WP489069 (hinge screw 5)s"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Richmond, VA 23233

Joseph D.

Job Details: 06/01/2023

Replaced faulty lid latch and unit now starting properly also noted water valves were turned off . Unit now working properly

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Chesapeake, VA 23325

Branden R.

Job Details: 06/01/2023

"came out and replace all parts on unit , disassembled and replace all parts tested and unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Richmond, VA 23233

Joseph D.

Job Details: 06/01/2023

"Replaced failed icemaker, unit now filling dispensing properly. Working as designed no other issues found"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hershey, PA 17033

Cody H.

Job Details: 06/01/2023

"CX complains unit is not starting cycle. While examining the unit the LEDs flickered faintly then shut off. Tried pushing power button but no response. Tried to put unit into diagnostic test but unit is not responding. Unit will need Encoder control and hmi for return visit. Return to be scheduled by office when all parts arrive. CX EMAIL CONFIRMED, BUT CX STATES THEY NEVER USE EMAIL.; ordrng 1 W11626077 (hmi) and 1 W11626074 (control) and 1 W11626075 (encoder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Fairfax, VA 22030

Christian C.

Job Details: 06/01/2023

Cx complaint RC led assembly is out. Inspected unit found led is dim. Ordering led module.; ordrng 1 W11527432 (led module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manassas, VA 20110

Robert W.

Job Details: 06/01/2023

Arr at CX and inspected new door and found the new door is damaged scratches dent and IM in door is completely broken looks like door was handled ruff. Reordering Door; ordrng 1 LW11037733 (Door)

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Lovettsville, VA 20180

Ricky E.

Job Details: 06/01/2023

"703-927-9196... installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Stephens City, VA 22655

Daniel J.

Job Details: 06/01/2023

washer walking during spin cycle unit worked its way unlevel leveled feet removed bottom cover slight grease on cam belt marks on puley noise during spin qouted for belt cam motor cbe declined

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/01/2023

"cx complaint unit does work but doesnt heat. inspected unit and first checked voltage and found unit has 247.5vac. entered diag and found f2e1. cleared codes and found some buttons on UI are not working. I also found idler was seized. I found heating element is faulty. unit needs UI, idler, heating element to correct issue. unit also needs a good vacuum and rollers cleaned. once parts are approved and in please call cx and set up a return visit.; ordrng 1 W11158457 (panel UI) and 1 W10837240 (idler) and 1 WP3387747 (element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Manassas, VA 20110

Robert W.

Job Details: 06/01/2023

"Cx Complaint is the unit isnt dispensing water. Inspected unit and found the unit is getting good water unit is making ice, Toggled on water pad and nothing is happening checked pad and its good then went to change valve but connectors on new valve different did find on the connector at valve insulation all in the connector cleaned and made sure valve is getting good signal toggled on pad and water valve is now working didnt need new valve. unit is fixed"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Baltimore, MD 21215

Shane M.

Job Details: 06/01/2023

"installed parts, calibrated unit. unit working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Washington, DC 20009

Samuel R.

Job Details: 06/01/2023

cx complaint unit is leaking.inspected unit and got no signs of leaking.inspected unit throgh a cycle and neber got any leaks.unit checks out good.no leaks found

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ04

Near Baltimore, MD 21216

Shane M.

Job Details: 06/01/2023

cx complaint the unit isnt heating. found capacitor OL. SDPICS ordering all hot side of unit. 2nd tech needed for over an oven; ordrng 1 W10836753 (trans) and 1 W10850446 (cap) and 1 W11256462 (diode) and 1 W10754299 (mag)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Ocean View, DE 19967

Frederick R.

Job Details: 06/01/2023

"CX complaint is range leak discovered by sharp energy. Inspected/tested unit thoroughly several times in from of CX representative using gas leak setector and found no signs of any leaks anywehre, Checked yellow supply line, regulator, all orfices and valves and no sign at all. Rep put CX on phone and said sharp tech fixed supposedly leak on unit but told her he had to take the unit because it was unsafe to which CX declined. I verified proper LP conversion and adjusted flames for CX. Unit is working as designed and safely. SPoke to sheena at WP safety to report findings"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 06/01/2023

"upon arrival harness not in van, called ps advised scheduled for mon. 6/5 with office stock, cx unhappy, confirmed harness is needed, unable to locate break on pk wire.; ordrng 1 W11568984 (harnes lower)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Lancaster, PA 17603

Justin L.

Job Details: 06/01/2023

Cx complaint unit not making ice but then started again today. Was able to access unit and found no error in 56. Harvested in 57 and filled in 45. Unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Columbia, MD 21044

Robert L.

Job Details: 06/01/2023

"cx complaint excessice frost in Fc, found Fc door not closing fully gasket on left has gap, found screw mounts in door over foamed and pushed out, torqued door and holders are loose, door closing for now, ordering FC door stainless and will use left rail on return.....cx aware of timer frame, to inspect and no haul away; ordrng 1 LW10858419 (Fc door stainless)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Virginia Beach, VA 23462

Carl A.

Job Details: 06/01/2023

"replaced control board and hanress and clutch as it was grinding tested and calibrated unit works as designed; ordrng 1 W10721967 (Drive Clutch Kit CA / VS), used 1 W10721967 (Drive Clutch Kit CA / VS) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hummelstown, PA 17036

Cody H.

Job Details: 06/01/2023

"CX complains unit is leaking and beeping but wont start cycle. Found unit to be throwing an error code for float switch, unit drain pan is full on arrival. Was able to empty drain pan and reset unit so it would stop beeping. Unit shows signs of water failure. Ran unit through diagnostic test to try to locate failure point, unit did not fail during diagnostic test, ran unit through normal cycle to try to replicate issue again, unit did not fail again. Called techline to document findings, spoke to Brandon who said if unit is not currently having issue after testing CX is going to have to keep an eye on it and report if any other issues occure. No further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Chantilly, VA 20152

Richard B.

Job Details: 06/01/2023

"CX complant. Doors dented. Prior diagnosis found unit needs right door and freezer door. Installed both and used existing hardware and handles. Job completed, RB"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 06/01/2023

"installed drum per previous, tested all ops ok ,collected $110 amex cx paid in full"

We serviced a

JENNAIR OVEN

Model JJW2430DS01

Near Williamsburg, VA 23188

Justin W.

Job Details: 06/01/2023

cx complaint f2e1. confirmed complaint checked unit to find fault to be in ui. called jennair cx service spoke to Amy received authorization for parts and labor; ordrng 1 W11236887 (console)

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS04

Near Lancaster, PA 17601

Justin L.

Job Details: 06/01/2023

Cx complaint unit not heating. Was able to access unit and went into diag and found f6e0 communication issue and f1e5 inverter failure. Found glass fuse OL. Cavity and mag thermostat both had continuity. Quoted cx for repair and they only wanted to pay for service as they will replace unit. Collected for service via check no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE404DSS0

Near Woodbine, MD 21797

Robert L.

Job Details: 06/01/2023

"cx complaint lower rack not going in fully, found lower left rail bent and support tabs broken off, found lower right rail bearings falling out, quoted $480 labor for all 4 rails w/labor covered under s-22916.....refered cx back to customer care for possible concessons, TSP only covered upper rails, collected $120 visa; ordrng 1 W10822165 (lower track left) and 1 W10822166 (lower track right) and 1 WPW10473807 (support left) and 1 WPW10473809 (support right) and 1 W11259785 (upper track left s-22916) and 1 W11259786 (upper track right s-22916)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Sykesville, MD 21784

Robert L.

Job Details: 06/01/2023

"installed cx supplied sump assy per previous, tested all ops ok ,collected $115 ch#3635"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334DSS0

Near Upper Marlboro, MD 20774

Leon

Job Details: 06/01/2023

installed new screws for the kick plate cx also wanted a new handle for dw ordering new handle for unit; ordrng 1 W10195738A (handle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Harrisburg, PA 17110

Cody H.

Job Details: 06/01/2023

"CX complains unit is not making ice. Found unit to have icemaker in off position on arrival. Turned icemaker on and unit began to rotate and dumped ice that was in icemaker. unit then began to fill with water. Unit is working as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Newport News, VA 23608

Lucas R.

Job Details: 06/01/2023

"cx complaint drippiong from dispenser, checked unit found temps at 2 and 35, found sweat on water line behind u.i, added permagum to help insulate, dispensed water, water dripped 2 drips, called techline spoke with travis, advised of nothing that would cause water to rendomly drip, possibly cube got stuck in seperator and caused puddle of water on floor, no parts needed, refered cx to customer service, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Ocean View, DE 19967

Frederick R.

Job Details: 06/01/2023

Replaced ice container per prior diagnosis. Upon inspection found the ice door is not sealing properly and appears to be warped and allowing warm ari in a melting bottom of ice container. Reoroder ice door. Cannot reschedule due to part availabilty; ordrng 1 W11268536 (door-ice)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW02

Near Rixeyville, VA 22737

Danny R.

Job Details: 06/01/2023

cx states unit is buzzing /rattling found ice on fan blade cleared and resealed door gasket it wasnt sealin g at the top heated it up now seals well checksok

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW4

Near Falls Church, VA 22042

Lloyd B.

Job Details: 06/01/2023

"Cx complained the unit did not start. Inspefcted the unit and found there is a stuck key error and none of the buttons work but, it did enter diagnostics for the error code, just would not complete any tasks. Cleaned off some marks on the ui and tested and it now powers on, enters diagnostics and completes each task. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Faber, VA 22938

Eric F.

Job Details: 06/01/2023

"Confirmed cx complaint unit agitator assembley coming apart. Replaced with pre-id'd agitator components, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Palmyra, VA 22963

Thomas B.

Job Details: 06/01/2023

Cx complaint dent in front panel of door removed and replaced tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model wtw5100hc0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 06/01/2023

cx reschuchel for both unit for tomrrow spoke with DA at office cx had called to have it for tomrrow; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Annandale, VA 22003

Lloyd B.

Job Details: 06/01/2023

Cx complained the unit did not lock. Installed new lid lock and door latch and tested and it now operates as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/01/2023

Cx complaint dishes aren't getting clean. Entered diag and found no error codes. Ran normal cycle and found the sump runs and the bottom spray arm rotates but top doesn't. Top is getting water but not enough pressure to rotate. The sump sounds weak the bottom arm rotates slowly. Sump isn't getting enough power. Ordering control and will use sump on return. Once approved contact cx to reschedule; ordrng 1 W11087226 (control)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Sykesville, MD 21784

Brian R.

Job Details: 06/01/2023

"cx has a few issues with unit. says long time to dry, back vent looks burnt and thinks get dark burnt or rust stains on them and unit makes a bunch of noise. tested and checked unit.found F2E1for UI stuck button. ran unit and it was quiet. units heating and running. in this work place all they wash is whitel towels and rags. inside unit clean and clear. air duck cover is the only thing miss colored and looks burnt. went over load sizes making sure things are hitting sensors in front. kinda hard to speak with them and go over things. advised we will order parts to correct issues there having. as soon as parts are in office will schedule.; ordrng 1 W11104018 (DUCTAIR) and 1 WP3387747 (Element) and 1 WPW10298258 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Halethorpe, MD 21227

Alexander D.

Job Details: 06/01/2023

"replaced divider, auger motor and yoke. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Williamsburg, VA 23185

Justin W.

Job Details: 06/01/2023

cx complaint unusual noise. checked unit to find nut on pulley backing off. replaced splutch and nut reseated belt. tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Newport News, VA 23606

Justin W.

Job Details: 06/01/2023

cx complaint unit not draining properly. checked unit to find error codes f8e6 and f9e1. found intemrittent failure with pressure relay on control. replaced control from pre id. drain hose installed properly. water pressure from valve good.. found drain pan bowing upwards advised cx to replace with metal pan or find a way to keep pan from rubbing rotor. cx agreed to screw pan down or replace with metal. unit working as designed placed control in bin for core

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near York, PA 17402

Drew B.

Job Details: 06/01/2023

replaced all parts and defrosted unit and now checks good. and no issues after repair.

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258VEB4

Near York, PA

Drew B.

Job Details: 06/01/2023

cx complaint that doesnt appear to be cooling the rc section alot in the unit and the fc unit is still cold.. i found the damper to be open and no issue with the unit door closure and has alot of ice build up on the cover of the evap staging a defrosting issue.. ordering the following prts call to reschd when in and approved to rteturnr.; ordrng 1 12002355 (thermister) and 1 W11260592 (harness evap) and 1 WPW10128551 (fan motor)

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS00

Near Harwood, MD 20776

David J.

Job Details: 06/01/2023

"CX complaint unit is not producing ice. After previous tech visit he had found after repairing the unit it was working properly. I arrived today and inspected and found recirculation pump to not be running. Installed new recirculation pump and tested unit, unit is now working correctly Tested max ice and found water continues to fill reservoir to the point of overflowing into ice bin. Called Techline and spoke with them. Found that programming on main control board is bad for max ice which is telling it to continue to fill water reservoir. Normal mode works properly stayed at home until ice was being produced And never overflowing reservoir. Ordering main control for return visit and will test max ice again to verify that it was fixed properly. ; ordrng 1 W11034363 (Main control)"

We serviced a

JENNAIR DISHWASHER

Model JDB1250AWS

Near Washington, DC 20001

Samuel R.

Job Details: 06/01/2023

cx complaint unit is not cleaning didshed good.inspected unti and found unit to be filled with food debris.also found tenats to be using unit with pods.unit needs to be cleaned by cx unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Woodbridge, VA 22191

Demonte S.

Job Details: 06/01/2023

Installed the Condenser Fan Motor. Tested the unit. No noise. Also checked the pulley Wheel & Roller Wheels. All Wheels are good. Tested the unit. No noise. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Aldie, VA 20105

Richard B.

Job Details: 06/01/2023

"CX complant. Leaking after repair. Inspected unit and found feet all the way up allowing fridge to lean forward. Found evap tied back but sealent was not installed all the way around the drip tray , SD pics. Installed new drip tray with sealent sealing the drain to the drip tray as well as the liner of fridge. Insured evap is tied back and reassembled unit after clearing residual ice. . Job completed. RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Stone Ridge, VA 20105

Richard B.

Job Details: 06/01/2023

"CX complant. Not cooling. Inspected unit and found unit is not cooling. Found when compressor trys to start it buzzez for a second and then shuts off again. Ordering sealed system work, Not in stock Further work needed. RB; ordrng 1 W11574734 (compressor) and 1 W11504431 (tube) and 1 W11504415 (tube) and 1 W11506621 (tube) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer) and 1 lockring (lock ring)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Aldie, VA 20105

Richard B.

Job Details: 06/01/2023

"CX compllant. Unit filled with water once and would not start , Prior diag found unit needs drain pump and fill vave. With the error codes given FA,E2 unit also needs control and vent wax motor with bezel. Ordering additional parts , RB; ordrng 1 W11545290 (deflector) and 1 W11649995 (vent) and 1 W11462459 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lorton, VA 22079

Demonte S.

Job Details: 06/01/2023

Inspected the unit. Found that the cx is saying that the Dishwasher is making a loud grinding noise. Ran Service Diagnostics on the unit. F7E1 = Motor Failure. I then started a Service Test on the unit. Motor is making a loud grinding noise. Installed new Sump Motor. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, VA 22315

Demonte S.

Job Details: 06/01/2023

Installed the Filter Head Housing. Testing the unit. No leaks. Unit is working as Designed.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Woodbine, MD 21797

Ricardo S.

Job Details: 06/01/2023

"Cx complains that the microwave door not closing properly, inspected unit, the door is uneven, installation problem, the wood cabinet is too small and don't let close the door well, the contractor need to fix the wood cabinet"

We serviced a

KITCHENAID REFRIGERATOR

Model KURR314KSS00

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 06/01/2023

"Missing switch again.. re-order part, please MR ck part; ordrng 1 w11359433 (switch assy box MR ck Part)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUBL214KSB00

Near Ashburn, VA 20148

Jason A.

Job Details: 06/01/2023

CX complaint BEV CTR door dented. Outside of 3oday cosmetic. Tool Bros will pay for repair. Ship door to warehouse & insepct before scheduling. Part is not packeaged with much padding. Rebox if needed. left voicemail; ordrng 1 W11644056 (SS door LEFT hinge $591.80) and - ship door to warehouse)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23454

Austin D.

Job Details: 06/01/2023

"cx complaint the unit is causing an error code f8e4 and f9e2. therefore, i checked the float switch and no water is present. the drain pump is working but with that error code f9e2 it may be over heating after a full cycle. therefore, ordering a new control and drain pump to resolve the issue. will return once the parts come in. also noticed that the drain should be ran at the bottom of the cabinet but it is at the top. advised cx to have whoever installed correct the installation mistake. cx agreed. will return once the parts come in.; ordrng 1 W11506011 (control) and 1 W11412291 (drain pump) and 1 W11545764 (float switch)"

We serviced a

KITCHENAID COMBO

Model KOCE507ESS22

Near Winchester, VA 22601

Ezra M.

Job Details: 06/01/2023

installed outer door assy.

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Washington, DC 20010

Sherwood

Job Details: 06/01/2023

cx complaint unit still leaking. arrived installed mastic tape. unit was not leaking while i was there or after installing part. repair complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 06/01/2023

"the client complains about an error code f0e5 unbalance load detected when she wash some rugs, inspected unit, suspension are fine.i ran test mode and works fine. unti is level.. the client has to distribute the clothes better"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Newport News, VA 23608

Lucas R.

Job Details: 06/01/2023

"cx complaint unit not completing cycle., checked unit found f9e1 drain code, pulled drain pump, chopper in tact, motor filter in tact, found 12 ft drain hose shoved behind unit, adjusted hose to allow proper drain, tested, unit working as designed, unit within 30 days of goods date"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Winchester, VA 22601

Ezra M.

Job Details: 06/01/2023

installed new pump and motor assembly

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Winchester, VA 22603

Ezra M.

Job Details: 06/01/2023

"unit storing error f7-e4. basket reengagement error. found wire harness to shifter disconnected at motor bracket. reconnected, tested, spinning normally"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Woodstock, VA 22664

Ezra M.

Job Details: 06/01/2023

"unit has been returned, no longer on site for repair."

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Goochland, VA 23063

Thomas B.

Job Details: 06/01/2023

Cx complaint unit is not working properly inspected unit found cx is not loading unit properly educated cx on proper use and care as well as loading procedures. Tested and inspected for proper use unit now functions Normally

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