Service History 501 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Fairfax, VA 22032

Christian C.

Job Details: 05/22/2023

"Installed control, and bulb. Tested unit. Light turns on different settings and turns off. Unit is heating. Unit is working as designed."

We serviced a

MAYTAG DRYER

Model PYE1000AYW

Near Denver, PA 17517

Justin L.

Job Details: 05/22/2023

As per previous tech was able to access unit and replace part. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HV0

Near Virginia Beach, VA 23456

Carl A.

Job Details: 05/22/2023

"cx complaint of unit diplaying F2E1error code even when not in use,was unable to duplicate issue but advsie cx that the door would need replacing for that error code break as follows 1/W11188091,door/mwservice call break down as follows service call 120.00parts 236.67shipping 15.00labor 110.00sub total 481.67tax 14.20grand total 495.87deposit 120.00cx will call back if moving forward with repairs; ordrng 1 W11188091 (door/mw)"

We serviced a

WHIRLPOOL WASHER

Model Wtw7120hw1

Near Fairfax, VA 22032

Lloyd B.

Job Details: 05/21/2023

Cx complained of damage. Inspected the unit and found the fascia was damaged. Installed new fascia and there are no longer damages. Job compete

We serviced a

JENN-AIR COOKTOP

Model JGCP548HL00

Near Fairfax, VA 22030

Lloyd B.

Job Details: 05/21/2023

"Cx complained of a slow ignition and of a crooked knob. Inspected the unit and found that some of the ignitors light faster then others and tehat the valve doesn't allow enough gas for a proper flame and 2 of the panels need updating. Unit needs new manifold w/switches, burner heads and panels; ordrng 1 W11316696 (panel left) and 1 W11316698 (right center) and 1 W11333175 (manifold rr) and 1 W11338090 (manifold left side) and 3 W11319683 (burner heads)s"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near McLean, VA 22101

Lloyd B.

Job Details: 05/21/2023

"Cx complained the unit would shake accross the floor. Inspected the unit and found no error codes, the shipping bolts removed and it spinning normal with normal tub bouncing when pressed. Informed the couple that if they wash a blanket or small loads, the unit will gegt off balance. The unit is working as designed, door included. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Alexandria, VA 22305

Lloyd B.

Job Details: 05/21/2023

Cx complained the unit did not heat. Inspected the unit and found that it recevies a proper 240vac and heats. the thermostats may be failing intermittently. Installed new thermostats and tested and it remains to heat. Job completee

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Alexandria, VA 22301

Lloyd B.

Job Details: 05/21/2023

Cx complained the unit goes off balance. Inspected the unit and found that it is sitting on an uneven floor and would teeter. Lowered the rear right leg to raise the right rear and tested and it no longer teeters. Job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Alexandria, VA 22315

Lloyd B.

Job Details: 05/21/2023

"Cx complained the unit had an LF error. Inspected the unit and found after husband changed water valve, the pressure hose was knocked off. Reinstalled hose and tested and it now advances in diagnostics with no errors. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Brambleton, VA 20148

Jason A.

Job Details: 05/20/2023

"CX complaint FRIDGE never got cold after last service. Found compressor not running. Tried to run test 5. Checked voltage at inverter has 120VAC & 6.5VDC. Hooked up gauges & hi side is over 250psi & would not equalise. Replaced UV drier = blocked. Checked system now equalise. Ran test 4 to fill 5.75 OZ R134a. Unit is having a hard time starting the compressor. Ran test 4 cooling test 2X. RC evap was NOT replaced. Unplugged unit & compressor runs along with fans Checked thermistor conditions / location. Can see UV dye at RC evap joint even w/o UV light. See SDpics. See TSPs> JJ; ordrng 1 - 2CountSealSyst) and 1 W10143759 (UV drier, JJ/VS) and 1 W11505166 (RC evap) and 1 W11590197 (3way valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Woodbridge, VA 22193

Robert W.

Job Details: 05/20/2023

"Went to replace rail and found the frame is bent to much cant get new rail to bolt up unit will also need the frame aswell, Second tech needed; ordrng 1 W10905880 (Frame)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Herndon, VA 20171

Jason A.

Job Details: 05/20/2023

"CX complaint DW not cleaning. loud noise & burning smell. Found suds bottom of tub. See SDpics. FAE2 vent F7E1 wash motor F8E2inlet valve F8E4 overflow. Water full drain pan. Checked for any burning components at control & vent. Possible suds over HTR caused burning smell. Added oil to tub to cancel suds. Filled start wash & drain 3X to clear residue. Tried to run test wash 3X but towards the end unit shuts down. No lights, doesnt drain no beeping to indicate test wash complete. Wash motor runs during test - good wash pressures. Push cancel & drain pump runs like normal. Start express wash. CX states before DW would stop before 5 minutes. CX will watch DW & see if it completes the 1:43 express cycle & report to returning tech > JJ; ordrng 1 W11410062 (CONTROL) and 1 W11414073 (vent assym) and 1 W11545290 (deflector)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Herndon, VA 20171

Jason A.

Job Details: 05/20/2023

CX complaint DW doesnt start or run cycle. Ran test cycle 3 times. Display test all selections illuminate. Test cycle 3X & start wash cycle. Start normal cycle. Unit is advancing. No error codes > JJ

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Reston, VA 20191

Jason A.

Job Details: 05/20/2023

CX complaint DRYER doesnt run. Replace parts. Measure motor resistance per tech sheet. Dryer drum now spins. Unit heats. Good airlflow

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Harrington, DE 19952

Frederick R.

Job Details: 05/20/2023

CX complaint is WM not working. Inspected unit nd found no blinking green ligh. Unit has 120vac coming into control but no power coming out. Ordering control and drain pump and returning with UI and harness.. Cnnot reschedule at this time due to needing auth from AIG; ordrng 1 W11417461 (control) and 1 W10876600 (drain pump)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Bridgeville, DE 19933

Frederick R.

Job Details: 05/20/2023

CX complaint is loud noises in WM. Inspected/tested and releveled unit. I could not duplicate noise. CX showed me video and emailed it to me and if it wasnt for that I would honestly say there is nothing wrong with the machine. CX is adamant about washing comfoters and big blankets in unit. In fact I believe the video she sent me shows this and the unit is making a loud squealing noise. I explained to them that the WM is not designed to handle a soaked comforter. I saw no signs of oil leak from gearcase or anything. Calling WPTL on monday to report findings;

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Tysons, VA 22102

Jason A.

Job Details: 05/20/2023

CX complaint WASHER shakes during hi spin. Leveled unit & calibrate. Secure loose panel screw at rear. Calibrate & ran test wash. Loaded 7-8 towels & got them wet. Water almost covering towels & did a drain & spin. Normal washer movement > JJ

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Seaford, DE 19973

Frederick R.

Job Details: 05/20/2023

"CX complaint was no actuate. Inspected/tested and found unit had a defective slider where the ring had broke loose. Replaced slider from VS. Recalibrated and tested and the WM is now working properly. Job is complete; ordrng 2 W10734521 (slider FRVS)s, used 2 W10734521 (SLIDER FRVS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Woodbridge, VA 22193

Robert W.

Job Details: 05/20/2023

"Inspected unit and found motor working properly not issue, Replaced heater and the unit is working properly."

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Manassas, VA 20112

Robert W.

Job Details: 05/20/2023

Replaced hinges inner door transformer appliance manger interlock and arm.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Princess Anne, MD 21853

Frederick R.

Job Details: 05/20/2023

Replaced all parts per prior diagnosis. Tested after repair and the ice maker is now working and dispensing properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM05

Near Tysons, VA 22102

Jason A.

Job Details: 05/20/2023

CX complaint FRIDGE makes ice but does not dispense. Replaced parts. Found auger motor only getting 30 VAC (needs 120VAC - 90OHMs on the windings) > JJ; ordrng 1 W11089236 (Mimotaur ACU)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Delmar, MD 21875

Frederick R.

Job Details: 05/20/2023

CX complaint is water drops on FC seal. Inspected and found Mulliion heater set to 01. Set to 02 for 100% heater. CX also has issue with lights taking 10 seconds to go on and off. Not a switch issue because its all doors. Ordering LED driver board. Also levelled unit for CX. 12 in stock. Reschedued CX for thursday 5/25..; ordrng 1 W10830288 (cntrl-elec)

We serviced a

MAYTAG DRYER

Model MGD6230HW1

Near McLean, VA 22101

Jason A.

Job Details: 05/20/2023

"CX complaint DRYER stops cycle before load is dry.New 'whooshing' noise after previous tech left. Has to run another new timed dry cycle to dry load. Previous tech stated not getting voltage to ignitor - but ignitor is glowing & flame is present at sight hole. Measured igntrs new 81 OHMs vs old 90 OHMs. Replaced part anyway& measured thermal sensors. Checked outside vent = good airflow. Shortened flexible semi rigid hose. Rebuilt idler, rollers & blower. Ran a small load to test noise eliminated. Measured drum temp only goes up to 181F > JJ; ordrng 1 W11525994 (ACU) and 1 WP8577274 (therrmistor (item 35)) and 1 WP8573713 (thermal cutoff) and 1 WP338906 (flame sensor) and 1 WP3391912 (therm hi limit)"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Millsboro, DE 19966

Frederick R.

Job Details: 05/20/2023

CX com-laintis bake blows fuse and 2 burners hard to ignite. Inspected/tested and found left and right front power burners take awhile to ignite. Once they do the flames are really high. Technical Service Pointer #: W11643965 .. Adjusted heads to left and still issue. Ordering noe heads and burner caps. As far as the nuisance tripping when in bake refer to Technical Service Pointer #: W11525530 Rev C... Oven works perfectly in every option other than bake. When both broil and bake elements are activated its pulling too much current and tripping breaker. Informed CX to contact manufacturer to have this inspected properly or to see if the builder will put a bigger breaker in the box.; ordrng 2 W11344539 (burner head high Front)s and 1 W11344538 (burner caps)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Georgetown, DE 19947

Frederick R.

Job Details: 05/20/2023

"CX complaint is WM loud noise. inspected/tested and verified complaint. First time I tested spin I heard noise. Found black wear marks on splutch pulley as well as motor pulley grooves being noticeably worn and black. Didnt have motor in VS so have to order along with capacitor. Replaced splutch and belt from pre id and actuator from VS. Cannot reschedule due to part availability; ordrng 1 W11481722 (actuator FRVS) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor), used 1 W11481722 (ACTUATOR FRVS) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Fairfax Station, VA 22039

Robert W.

Job Details: 05/20/2023

Replaced gearcase and slider unit calibrated and tested unit is working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Milton, DE 19968

Frederick R.

Job Details: 05/20/2023

CX complaint is drying issues. Upon arrival CX stated that she had cleaned the venting out and was no longer having issues. Tested with airflow meter and it passed on green 3 consecutive times. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, VA 22153

Robert W.

Job Details: 05/20/2023

Replaced heater and unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW3

Near Fairfax Station, VA 22039

Robert W.

Job Details: 05/20/2023

Replaced Control and valve tested unit and unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Dunn Loring, VA 22027

Jason A.

Job Details: 05/20/2023

CX complant WASHER squaling noise. Replaced gearcase & splutch & actuator. Level unit & calibrate DLMS. Test wash pass. Start a QUICK WASH. NO LEAKS > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Georgetown, DE 19947

Frederick R.

Job Details: 05/20/2023

Replaced vent motor per prior diagnosists. Found CX not using rinse aid. Leveled unit for CX because DW was sitting well over 2 inches under counter. Found console defective and starting to cause issues with the function of DW. Ordering console and UI. Cannot reschedule because needs AIG auth plus UI is FBO; ordrng 1 W11460908 (console) and 1 W11460962 (UI)

We serviced a

KITCHENAID DISHWASHER

Model KDPM354GPS0

Near Sterling, VA 20165

Simon

Job Details: 05/19/2023

CX complaints DWnot desole the pod .UNIT checkes ERROR code FOUND f7 e1 and f6e1.ordered inlet valve .CX will call plumber to check the water heater.CX got the upper rack bracket left and right. Requested to install for next vist.CX paid for service call.; ordrng 1 W10648041 (inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED22RFXFW01

Near Rockville, MD 20850

Julian H.

Job Details: 05/19/2023

replaced bracket both water & ice working @ dispenser

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRW08

Near North Potomac, MD 20878

Julian H.

Job Details: 05/19/2023

"Cx complaint about shelves supports breaking replaced from preid also ask to see if there was a way to made bins slide better apply silicone grease from VS moving in/out smothly; ordrng 1 350849 (grease FOR RESTOCK JH VS), used 1 350849 (GREASE FOR RESTOCK JH VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ00

Near Mechanicsville, MD 20659

Shawn D.

Job Details: 05/19/2023

"cx complaint unit is dispensing water slow and slow/hollaow ice cubes, fridge bins fall and fridge door bins fall. inspected unit and found lower bins in fridge hanging there drawer holders had failed and also found the bins on door no longer locking into place. checked water problem and found when filter is removed filter head leaks. filter head is the problem for that. ordering parts for return; ordrng 1 W11162042 (filter housing) and 2 W11368751 (drawer holders)s and 3 W11239961 (bins)s and 1 WP2256101 (compartment)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/19/2023

"cx complaint not washing, found f6e1,f10e1, found sump humming but not moving any water, unit filled and drained fine, quoted $557 for sump cx declined reapir will buy new unit, collected $120 visa"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/19/2023

Cx complained of frost. Installed new door and damper and set unit to factory settings. Job complete

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/19/2023

"Replaced parts molded to position w/ heat gun used an extra silicone tube to attached both gaskets in position MUST WAIT 24 HRS FOR GASKETS TO STICK; ordrng 1 W10841140 (adhesive FOR JH VS RESTOCK), used 1 W10841140 (SILICONE SEAL WHITE FOR JH VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Stephenson, VA 22656

Ezra M.

Job Details: 05/19/2023

"newly delivered unit, dent in right rc door.; ordrng 1 W11223753 (nameplate) and 1 W11435343 (right rc door stainless)"

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Winchester, VA 22602

Ezra M.

Job Details: 05/19/2023

"installed new pump and motor assy, ran full diag cycle, verified no leaks and no error."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB01

Near Stephens City, VA 22655

Ezra M.

Job Details: 05/19/2023

"installed filter housing, verified water dispensing"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Middletown, VA 22645

Ezra M.

Job Details: 05/19/2023

"no ice. verified water dispenser working. tried cycling ice maker, will not cycle. getting power. will need ice maker. ; ordrng 1 W10884390 (icemaker)"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB00

Near Virginia Beach, VA 23454

Carl A.

Job Details: 05/19/2023

cx complaint of burners spraking while in use checked unit to find the following the electrodes have sperated from tthe cermice causeing is to ground out ordring parts needed for repairs; ordrng 1 W10862325 ( FSPW10862325) and 1 W10862326 (Electrode (left Rear)) and 1 W10862323 ( Electrode (right Front)) and 1 W10862324 (Electrode (right Rear))

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/19/2023

water in tub when not using diahwsher replaced valve and drain checked for blockages

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Bethesda, MD 20817

Brian F.

Job Details: 05/19/2023

"Cx states control panel not working, tested and confirmed. Installed new control panel, ran service test, completed with no errors, water leaking during test, found detergent dispenser loose, reinstalled dispenser, tested, unit is now working properly. Payment was processed online but I do not see it on SD mobile"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Hagerstown, MD 21740

Ken M.

Job Details: 05/19/2023

"Customer complaint is that the unit is not cooling properly. Found frost all over the inside of the freezer compartment. Inspection of the gaskets found no air gaps. Inspection of the cabinet liner found that the bottom of the fresh food liner has a very large gap at the bottom, can see inside the frame, too large to close with silicone. Contacted Whirlpool tech support with findings. Sent photos of the issue. Unit deemed not field repairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/19/2023

Cx complained the door did not close. There is a dent on the new door. Ordering new door; ordrng 1 LW10803941 (DOOR)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Hollywood, MD 20636

Shawn D.

Job Details: 05/19/2023

"cx compaint freezer section is not freezing like it did stays around 25 degrees. inspected unit and found freezer evap frozen over all thernmisters pass in diag pantry ui works, ran short defrostg heater works just fine. checked sensor in ice water and is 6k thermister is the issue. gave cx quote and he agreed. cleared all ice and replaced fan with thermister turned powee on and unit started cooling. colllected payment unit is good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Perry Hall, MD 21128

Neil H.

Job Details: 05/19/2023

CX COMPLAINT SHEET OF ICE IN FC AND WATER IN THE RC FOUND THE DRAIN IS BLOCKED WITH FOAM STEAMMED THE DRAIN PUT WIRE DOWN DRAIN AND FOAM FLOWING BACK UP NEED TO CALL TECH LINE MONDAY TO CALL LET THEM KNOW UNIT NON REPAIRABLE.; (NEED TO CALL TL UNIT NON REPAIRABLE) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/19/2023

"replaced both parts, tested, no signs of any leaks, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Chesapeake, VA 23322

Branden R.

Job Details: 05/19/2023

"cx complaint unit leaking , checked unit and found filter housing has signs of water on it .Found inlet valve checked good on unit and doesnt seem to be leaking . was going to replaced filter housing/reservior and found it was not in my bin . ordering a new one for repair and marking inlet valve will us on return just incase . while checking unit out found freezer door wont shut fully on the left side allowing warm air into unit . checked gasket and door both seem to be okay found rail on left side wont fully seat into unit allowing door to shut . has moisture build up . ordering both to be replaced for door to shut properly . was advised by cx that house has big house filter and not to sure if water filter will be needed . advised il order a bypass for unit so they dont have to use filter; ordrng 1 W11395888 (Refrigerator Filter Bypass) and 1 WPW10284682 (Adapter, Side (left Hand)) and 1 WPW10284683 (Adapter, Side (right Hand)) and 1 w11346622 (Water Reservior)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Front Royal, VA 22630

Ezra M.

Job Details: 05/19/2023

"not cooling. compressor knocking when starting, runs for short period, shuts off with a loud click. will need compressor.; ordrng 1 W11582579 (compressor) and 1 W11504415 (comp coupler a) and 1 W11504431 (comp coupler b) and 1 W11506619 (comp coupler c) and 1 W11506635 (process stub) and 1 WP978025 (valve) and 1 W11109499 (drier-tube) and 1 W11504445 (drier coupler a) and 1 W11504449 (drier coupler b)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Timonium, MD 21093

Justin S.

Job Details: 05/19/2023

cx showed me a video of the unit making noise. put the unit into a spin and confirmed the noise. found the shield is cracked removed the shield and the noise still remains. the unit needs parts; ordrng 1 W11409708 (shield) and 1 W11454372 (gearcase) and 2 WP22001995 (screw)s and 1 W11497303 (motor) and 1 W11611297 (belt)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HBS04

Near Falls Church, VA 22044

Leon

Job Details: 05/19/2023

"cx complaint was unit wasnt making ice confirmed issue cx ice maker was turned off, i turned the im back on then tested that the im fills with water and drops the water with np also checked temps everything passed"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mount Wolf, PA 17347

Sal R.

Job Details: 05/19/2023

"CX complaint is that the unti is tripping the breaker. I found that the heating element is in working order with no dead grounds. I ran unit and found that the element is not cycling . I am ordering 1 cycling thermastat (WP3387134), 1 heating element (279838), and will return with motor and blower wheel. Once the contract is apporved, please have someone formt eh office call to set a return date.; ordrng 1 WP3387134 (cycling thermastat) and 1 279838 (element)"

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/19/2023

CX complaint about unable to select cycle inspected & found that control panel is cancelling cycle confirmed power 120vac connection on ui looks fine issue with control panel CX PAID FOR SVC CALL ONLY THRU APP DONT WANT TO CONTINUE WITH REPAIR; ordrng 1 W10911042 (panel-cntl)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Reston, VA 20191

Jason A.

Job Details: 05/19/2023

CX complaint WASHER doesnt turn on. Unit has 120VAC going to & out of line filter Found J2 barely locked in. See SDpics. Checked other connectors are all tight. Checked cold & hot water connections. Ran test wash. Start QUICK wash. Unit is advancing > JJ

We serviced a

KITCHENAID HOOD

Model KVUB600DSS5

Near Vienna, VA 22182

Christian C.

Job Details: 05/19/2023

Cx complaint rattling noise. Inspected unit found wires not secure near motor. Secured wiring. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, DC 20003

Sherwood

Job Details: 05/19/2023

cx compliant no cool arrive found unit unplug plug unit in compressor clicked on and off. removed start dev. ohm out compressor checks out good. ordering start dev and capacitor.; ordrng 1 W11643623 (start device) and 1 W11652060 (capcitor)

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near Eden, MD 21822

Michael E.

Job Details: 05/19/2023

CX complaint: thumping sound. Tested and verified complaint. I found the sound was coming from the blower wheel. The blower wheel fan has either detached from the center piece that screws on the motor or the threads on motor or blower are stripped. Ordering blower wheel and motor (just in case). Cannot reschedule due to NW part; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bethesda, MD 20816

Brian F.

Job Details: 05/19/2023

"Installed new UI, entered service mode, found saved FAE2, cleared error, ran service test, test completed with no errors. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Brandywine, MD 20613

Shane B.

Job Details: 05/19/2023

installed inner basket. checked for codes and found none saved. ran calibration and servie cycle with no issues. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDW03

Near Charlottesville, VA 22903

Eric F.

Job Details: 05/19/2023

"Confirmed cx complaint unit freezing up on the inside. Found fridge door gasket partially unseated, letting humidity into unit. Reseated gasket, cleared ice, tested unit, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Lexington Park, MD 20653

Shawn D.

Job Details: 05/19/2023

cx complaint a smell and noise when using lower oven. inspected unit and rmeove rear panel everything looks good all connection are tihgt good power to unit. pushed unit back in place and heated and i have a knocking sound coming from convection fan area when it comes on and sometimes when i open the door i get a noise.i heated unit for 30 minutes and noise went away and smell seems to be going away. called techline spoke to nate documented noise sounds like cabinet needed to flex for some reason and smell is normal first couple uses and he put in notes for safety. unit is good

We serviced a

WHIRLPOOL DISHWASHER

Model wdt730pahz0

Near Rockville, MD 20855

Marc M.

Job Details: 05/19/2023

cx complaint unit not draining. inspected unit and found that drain hose has a clogged right nehind the check valve. was able to force clog thru and successfuly run two drain cycles. unit now checks good.

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Herndon, VA 20170

Simon

Job Details: 05/19/2023

CX complaints ICE maker not working .unt replaced new control and power supply.all wires checkes .unit works as designed.SZ

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Goochland, VA 23063

Kyle A.

Job Details: 05/19/2023

Cx complaint of unit violently shaking at high speed. Did confirm units drum has a bad bearing causing a roaring and shaking at high speed.; ordrng 1 W11460604 (Drum) and 1 2count (2 count) and 4 W11545322 (Suspension rod)s

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Lusby, MD 20657

Shawn D.

Job Details: 05/19/2023

"cx complaint unit is no longer heating. inspected unit and ran it and no heat. checked incoming power and is good, took unit apart and moisture harness is unplugged so plugged back in and tested still no heat. checked element and is oepn all fuses good. gave cx quote and she agreed. replaced element and tested and now heats good. collected payment unit is good"

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near McLean, VA 22102

Christian C.

Job Details: 05/19/2023

Installed console and acu. Tested unit no issues. Unit is heating. No gaps in cover. Vent secured.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near ,

Danny R.

Job Details: 05/19/2023

cx staes unit isnt cooling found unit at room temp with compressor siezed this unit has a 5 year labor parts on compressor repair ordering part; ordrng 1 W11574734 (comprressor) and 1 W11506635 (coupler) and 1 W11109499 (filter dryier) and 2callcount (sealed sytem 2 call count)s

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GBL

Near Newport News, VA 23606

Justin W.

Job Details: 05/19/2023

cx complaint unit not washing. checked to find error code f4e3 sump not working. replaced sump from pre id and tested unit working as designed unused parts never removed from bin

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Laurel, MD 20708

Dustin F.

Job Details: 05/19/2023

"cx complaint: unit making loud thumping noiseInspected unit, confirmed cx complaint. found unit off balance, leveled unit and went over proper load settings. tested unit, unit now working as intended. charged CX svc fee."

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Annapolis, MD 21409

Alexander D.

Job Details: 05/19/2023

cx complaint leds on left side and one on bottom right are out. inspected unit and verified complaint. replaced all leds with updated triple point leds per service pointer. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Glen Allen, VA 23060

Thomas B.

Job Details: 05/19/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the auger motor, divider, washer, and impeller"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Great Falls, VA 22066

Jason A.

Job Details: 05/19/2023

CX complaint FRIDGE compressor noise. RC door seal loose. Repalced compressor & install couplers & drier. Check for leaks. Run vac & filled with 1.6 OZ R600. System has good running & equalise pressures. Pulls 0.99 A. RC gasket loose. Reseat gasket into groove all around. Doors have good seal > JJ

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS0

Near Gaithersburg, MD 20877

Marc M.

Job Details: 05/19/2023

cx complaint unit smells like electrical burning when cooking. inspected unit and found that the cavity thermostat is shorted and failed. will need new cavity thermostat as well as unit harness to repair damaged wiring. very unusual install where unit is rater higih off the ground (pics taken). will require two tech to safely remove the unit from its installation. quoted cx for services. informed cx unit is not presently safe for use. cx will owe 260 labor on return.; ordrng 1 W11157180 (main harness) and 1 W11568584 (cavity thermostat)

We serviced a

WHIRLPOOL RANGE

Model WRS321SDHZ08

Near Rockville, MD 20852

Roberto I.

Job Details: 05/19/2023

"CX complaint unit not cooling and not making ice.Found frost buil up on evep, Fc at 15F and Rc at 54F. Forced defrost, it didn't work. Removed cover and defrosted evap, found loose connection on heater. Pushed connector all the way in and ran forced the defrost again. The heater turned on, unit good to go."

We serviced a

JENNAIR COOKTOP

Model CVG4380P

Near Columbia, VA 23038

Kyle A.

Job Details: 05/19/2023

Cx complaint of downdraft not working and unit needing to be converted. Lp conversion kit and blower motor nla. Informed cx.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near McLean, VA 22102

Christian C.

Job Details: 05/19/2023

instal new (heating element support) tested the unit all aworking as design.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Arlington, VA 22206

Leon

Job Details: 05/19/2023

cx complaint is water leaking from ice maker confiremd issue water to the unit was cut off pulled ice door off seen water got into the bin and turned into ice then seen the ice maker was broken and when ever the unit filled with water it wasnt going into the ice tray it was going right into the ice bin cx needs new ice maker; ordrng 1 W10873791 (ice maker)

We serviced a

JENNAIR OVEN

Model JDS9860CDW01

Near Bethesda, MD 20816

Brian F.

Job Details: 05/19/2023

"Installed new control panel, tested touch panel, all keys responding to keypress. Unit is now working properly."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Fort Washington, MD 20744

Shane B.

Job Details: 05/19/2023

"complaint is the unit not cooling at all. confirmed complaint, units room temp. found compressor comes on pulls 3-10amps which then drops to .98-1amps then stops running after a few minutes. found corrosion on evap and thermistor, control is hard to change settings. found corrosion on board as well. techline advised replacing board. replaced with preIDed part and restored power. compressor stopped running again after a few min. called techline back and they said thats normal to stop running at the 5min mark then start again. evap developed no frost. they advised issue is SS and said to return with compressor and evap. put original control back in and quoted cx for repair. couldnt get hold of cx. called office and they are going to collect for service call.; ordrng 1 W10750851 (compressor) and 1 W11507067 (evaporator)"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Richmond, VA 23231

Chris B.

Job Details: 05/19/2023

"cx comp unit makes loud noise apon arrival cx unit was in spin cycle fisishing load unit was very leveled and not wobbling but can hear loud grinding noise replaced slider from vs W10734521 tested unit can still heaer loud grind sound ordering gear case to complete repair; ordrng 1 W11449841 (gear case) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W10734521 (slider), used 1 W10734521 (slider) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Annapolis, MD 21401

Alexander D.

Job Details: 05/19/2023

"cx complaint unit not draining and giving f9e1 error. inspected unit and verified complaint. found chopper blade on drain pump broke, recovered all pieces. also found unit still has defective heating element, bushings are still intact and no signs it has leaked yet. replaced element from v/s and drain pump. tested unit, no leaks. unit is now working properly; ordrng 1 W11537778 (heater(AD v/s)), used 1 W11537778 (ELEMENT(AD v/s)) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Reisterstown, MD 21136

Justin S.

Job Details: 05/19/2023

cx showed me they have no water or ice. found the unit has a good water supply. water before and after the filter. the reservoir was frozen over. the refrigerator sesor had a container pushed up next to it. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502EPA02

Near Reston, VA 20194

Jason A.

Job Details: 05/19/2023

CX did not want to pay for service call. She is calling KA regarding the failed LEDs and the money she has paid to repair past LEDs. Unit falls under TSP #: W11606409 Rev E / / / S84638. IF CX calls back order LEDs > JJ; ordrng 4 W11632139 (3point LEDs)s

We serviced a

JENN-AIR OVEN

Model JMW9527DAB

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 05/19/2023

"Cx complained the unit did not cook correctly. Inspected the unit and found that the bake and broil elements both come on but the preheat is slow. Unit needs new control, convect fan and bake element; ordrng 1 WP7406P322-60 (element) and 1 74009713 (convect fan motor) and 1 WP74009716 (control) and 1 WP74008369 (temp sensor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Clarksburg, MD 20871

Marc M.

Job Details: 05/19/2023

"cx complaint 10-15 seconds into the cycle the unit will stop the TT and any heat, but leave interior light and contacted techlione before installing interlocks. 0v at p354 and 355 (monitor switch is good). based on voltage checks (also described by previous tech) the 4903 relay is opening mid cycle, despite no action from door switches/harness. per techline the only possible answer is the MW control. Techline recommended replacing the control once more but if issue persists to cal it back in again, as it will be deemed non-repairable (per Derek @ Techline); ordrng 1 WPW10586836 (cntrl-elec (reorder))"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS0

Near Fairfax, VA 22032

Christian C.

Job Details: 05/19/2023

Cx complaint of an F8E4 error. Inspected unit found F8E4 float switch open error. Inspected drip tray and there is water. Dumped water. Ran unit through diag cycle twice no leaks found. Raised front feet of unit to level unit. Ran through diag cycle again still no leaks.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlottesville, VA 22911

Eric F.

Job Details: 05/19/2023

"Confirmed cx complaint unit not heating properly. Found TCO without continuity. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Moyock, NC 27958

Austin D.

Job Details: 05/19/2023

cx complaint the is not dispensing water like it hsould. unit is constantly shutting down at half a cup of fill everytime. checked unit on test 46 and it works the whole time. ordering controls and the paddle just incase. will return once the parts come in.; ordrng 1 W11579559 (ui) and 1 W10853387 (assembly pad) and 1 W11224256 (main control)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Manchester, PA 17345

Sal R.

Job Details: 05/19/2023

CX compolai t is that the unit is making a grinding / clicking sound . I found that the splutch was gringing and that the console is not displaying due to bad display. I am ordering 1 control console (W11478519) and 1 splutch (W10721967). I have set a return date for 5/24; ordrng 1 W11478519 (control console 15) and 1 W10721967 (splutch 100)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Brunswick, MD 21716

Ricky E.

Job Details: 05/19/2023

"customer stated that the door wasnt closing. verified issue and fnd latch hook dislodged.. replaced the latch assy, unit cks ok.."

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ04

Near Beltsville, MD 20705

Dustin F.

Job Details: 05/19/2023

"CX complaint: unit not cooling after 3 months of repairs from another company.Confirmed CX complaint 72 degrees in FC and RC. went to compressor, found dye all over the back compartment where the welds are at the dryer. spoke to SS tech DS and ordered parts for return. 3c SS job. 1 nitrogen (nitrogen) and 1 WPW10507886 (compressor) and 1 WPW10143759 (drier) and 1 W11459354 (evap) and 1 w11506635 (coupler) and 1 R134A (R134A)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Carlisle, PA 17015

Andrew S.

Job Details: 05/19/2023

Per previous diag I was able to access and replace the agitator. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS11

Near Annapolis, MD 21403

Alexander D.

Job Details: 05/19/2023

"cx complaint unit not making ice. inspected unit and verified complaint. found icemaker lost home position, cycles nonstop and never calls for water. jumped valve and it filled with water. also noticed line of frost from bottom of fz door not sealing. replaced icemaker and fluffed fz gasket with heatgun. tested unit. icemaker harvested and filled correctly, fz door now sealing good. unit is now working properly. quoted 339.27, paid in full with check#2798; ordrng 1 W10884390 (icemaker(AD v/s)), used 1 W10884390 (ICEMAKER(AD v/s)) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Hanover, PA 17331

Sal R.

Job Details: 05/19/2023

"CX complaint is that the unit is not lighting. I found that the counter light socket sorted and caused the harness to melt after the connector. i am ordering 1 socket (WPW10210878), 2 bulbs (8206232A), and 1 main harness (W11350916). Once the contract is apporved, please have soemone form the office call to set a return date.; ordrng 1 WPW10210878 (socket) and 2 8206232A (bulb)s and 1 W11350916 (main harness)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Elizabeth City, NC 27909

Austin D.

Job Details: 05/19/2023

cx complaint the uint is not turning on. checked the unit and found an open thermal fuse. checked the unit and found that the thermal fuse was open. repalced thermal fuse. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ4

Near Felton, DE 19943

Frederick R.

Job Details: 05/19/2023

CX complaint is screws wont come out. INspected and found screws to bake pan would not come out. CX paid for new pan not knowing they were under warranty. Removed screws and replaced pan and secured with new screws. CX POP is verified as 12/22/2022. Unit is repaired and is working properly. Job is complete

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