We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Richmond, VA 23221
Jerod R.
Job Details: 07/07/2022
"two men will be needed as top panel is not removeable due to the trim panel up top, slide will be needed(unit is a built in); saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Odenton, MD 21113
Alexander D.
Job Details: 07/07/2022
"cx complaint unit not washing, water fills and drains out but no water spraying around. inspected unit and verified complaint. ran diagnostics and have f7e1 no heat and f7e2 heater stuck on errors stored. ran test cycle and water fills, can hear wash motor hum but no water pumping out. tech sheet just says to replace control for f7e2 error. unit will need sump asm and control. control covered by entitlements. quoted 527.18 for repair, cx paid 120.00 service call with c/c and wants to try calling cx service for courtesy coverage before continuing with repair since unit is only 3years old. advised cx service call is covered for 30days. if cx calls back to repair unit without concessions they will owe 407.18"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Alexandria, VA 22303
Eric W.
Job Details: 07/07/2022
got to cx home no water removed filter and now water is comming threw he is not using factory filters he is gooing to tribles to get a filter and if that doesnt work he will need new filter head
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Williamsburg, VA 23185
Justin W.
Job Details: 07/07/2022
cx complaint of noise during use. disassembled unit to find lint on blower wheel removed lint to find sound slightly decreased further disassembled to find coin between tub and bulkhead further improving sound. unit still noisy removed tub and tested without to find noise coming from motor and blower. ordering seal and motor for repair. ordering seal to use as insulation for new motor on motor bracket to help alleviate vibrational noise upon return.; ordrng 1 W11364931 (dryer motor) and 1 w11401018 (seal)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Baltimore, MD 21213
Shane M.
Job Details: 07/07/2022
"cx complaint the front panel is rusted. found spots of surface rust. advised cx i cannot get this item covered, she will need to contact kitchenaid for auth of parts. cx mentioned the convect fan isnt working. put unit into test mode, activated convect fan, took convect panel off, showed cx fan is working proper. W10913685 panel if approved."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Nanjemoy, MD 20662
Shane B.
Job Details: 07/07/2022
cx complaint is the unit not draining and flashing lights. cx has to cycle power to get lid open. when i arrived unit was unplugged and empty. i powered unit on and found F9E1 long drain. ran cycle and drain pump made noise for a second or to but did not pump water. pump ohms out of spec. also found if harness is moved i loose my voltage at the pump. replaced pump and harness with preIDed parts and tested unit. unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Reisterstown, MD 21136
Brian R.
Job Details: 07/07/2022
cx complaint is upper oven heats and lower does not. she said she did a self clean on them both and then this happened. heated both ovens to 425 to check temps and elements. found codes F1E0 F2E1 F3E1F8E0. was able to get upper over to temp but lower satyed on 100 pre heat. fans she said has a sound coming from them when they turn on she said. like a rattle. believe issues came after self clean as she said she does it a lot. per codes and running issues will order parts needed. as soon as all parts are in office will schedule.; ordrng 2 W11248652 (Blower)s and 1 WP4449751 (Lower High Limit Thermostat)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Frederick, MD 21703
Ricky E.
Job Details: 07/07/2022
"ck fnd unit stuck in rince.. reset power and reset control in diag, unit cks ok..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWB00
Near La Plata, MD 20646
Shane B.
Job Details: 07/07/2022
"cx complaint is the unit still not making ice and leaking water from the IM area. when i arrived bin was empty. IM was full of ice. all fans and thermistors work in diagnostic mode. melted all ice and put IM back in. it began running a cycle. arm cycled around several times without stopping, heater kept running the entire time and fill valve did not activate. called techline and they had me check connections on IM. some are corroded. advised replacing IM. replaced with preIDed part. tested and it overfilled. replaced valve with preIDed part and tested. unit worked properly. cx said they didnt want to pay for new IM if the valve was the issue so i put old IM back. tested and it filled properly. clsoed doors to unit and it filled again spilling water. i drained IM tray ."
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Huntingtown, MD 20639
Shawn D.
Job Details: 07/07/2022
"cx complaint unit not working at all wont turn on. inspected unit we have the wrong model and serial and door is locked. got door open to find unit 2 months out of warrenty. called techline spoke to jr documented issue sent to check both pumps, valves and motor so checked them 1100 ,1350 for valves and cold is 1200k hot is 1198k 6 to 20 motor and motor would be 14.1 then pins 2 to 3 reading is all over the place ut does not go over 20k drain pump 18 to 22 ohms and is 20.3 recirculating pump 36 46 ohms and is 42.8 sr#7734057316 cx is on he phone with homedepot she has extended warrenty is why i stayed and finished the diag claim number for ticket 1666418973 and told the guy to send us another ticket. unit needs control and motor; ordrng 1 W11354542 (stator) and 1 W11314361 (rotor motor) and 1 W11322883 (control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waldorf, MD 20602
Shane B.
Job Details: 07/07/2022
"complaint is unit not going through the cycle. checked for codes and found F2E1 stuck key, F7E1 basket speed fault. ran tach test, it worked. ran service cycle. during agatation and spin the motor hummed but basket did not move. basket spun freely by hand during tach test. found no damage to wiring. outlet is wired properly, supplying 121vac to contorl. i found cap is reading OL. motor windings are in spec. called techline to document as motor and cap were just replaced. they said they have been having more capactor failures lately and advised replacing it again. SR#7734051408. ordering cap and control to address the F2E1 that keeps coming back. schedule when parts are available.; ordrng 1 W11428524 (capacitor) and 1 W11170317 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Manchester, PA 17345
Sal R.
Job Details: 07/07/2022
"Per the previouse tech, I was able to access and replace the icemaker. Unit test good."
We serviced a
MAYTAG REFRIGERATOR
Model MFT2672AEM11
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details: 07/07/2022
cx complaint units not making ice still. inspected uint and found dual valve not opening. water coming into unit. ordering valve for return visit. installed new panel in fridge. cx paid for valve. nothing else owed. rescheduled properly.; ordrng 1 WPW10341329 (inlet valve)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near York, PA 17408
Sal R.
Job Details: 07/07/2022
"CX complain t is that the unit is not opperating. I found that the lid lock and the bexel are both damaged. I am ordering 1 Lid lock (W11394572) and 1 bezel (W11545554). I was able to collected $404.97 for service , parts, shipping, taxes, and labor charges. CX is paid in full. I have set a retun date for 7/13.; ordrng 1 W11545554 (bezel 13 @ tribs)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSS
Near Washington, DC 20007
Ricardo S.
Job Details: 07/07/2022
"Cx complains that the unit not worknig on any cycle, inspected unit and motor makes a humming noise, the water pressure is bad, . order sump motor assy; ordrng 1 WPW10780877 (pump&motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL4
Near Fairfax Station, VA 22039
Richard B.
Job Details: 07/07/2022
"CX complant, Dishrack fell, Inspected unit and found left adjuster failed, Secured adjuster tempoarrly with ziptie until return. Not in stock Further work needed,CX paid in full RB; ordrng 1 WPW10546503 (adjuster 29.53)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Finksburg, MD 21048
Brian R.
Job Details: 07/07/2022
replaced parts ordered and checked unit. advised cx she should start to see ice in the next few hours. unit checks. j
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXSS03
Near Silver Spring, MD 20904
Israel R.
Job Details: 07/07/2022
"Customer complaint unit is not cooling. I tested the unit and found the unit is not defrsoting. I forced defrost and is not defrosting. I jumped the bimetal and nothing. Bad defrost board. Unit needs new ADC board and bimetal. Collected for parts owes 110.,; ordrng 1 WPW10366605 (cntrl-elec 194.53)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21239
Keith H.
Job Details: 07/07/2022
cx complaint is filter wont stay closed inpsected unit and found the spring in the filter housing had come out. i was able to reinstall spring tested it unit is working now
We serviced a
KITCHENAID DISHWASHER
Model KUDI24SEWH5
Near Dover, PA 17315
Sal R.
Job Details: 07/07/2022
CX complai t is that the dishwasher is leaking. I found that bthe the unit has not been shimed as advised on the previouse visit on 6/29. The unit is leaning foward due to flooring / sturctural damaged to the floor under the unit (please see SDQ Moble pic's). I informed CX to not run the unit until shimed correctly. no parts needed.
We serviced a
KITCHENAID DISHWASHER
Model KUDI24SEWH5
Near Dover, PA 17315
Sal R.
Job Details: 07/07/2022
CX complai t is that the dishwasher is leaking. I found that bthe the unit has not been shimed as advised on the previouse visit on 6/29. The unit is leaning foward due to flooring / sturctural damaged to the floor under the unit (please see SDQ Moble pic's). I informed CX to not run the unit until shimed correctly. no parts needed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB3
Near Gaithersburg, MD 20878
Israel R.
Job Details: 07/07/2022
Customer complaint unit is not starting the left rear burner and the front left is not heating correctly. I tested the rear bunere and is not turning on is getting 240. OL. Unit needs new burner ordering switch just in case is neeeded. I tested teh dual burner the burnere turned on and is heating correclty. I Showed the custoemr that she may have not be selcting the hottest temp or positiion with a dual for full power. I heated a piot with cold water and full high power and after 5 min it was alsready steaming. Ordering burner and sitch.; ordrng 1 W11171119 (elmnt-surf) and 1 WP3149404 (switch-inf)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Frederick, MD 21702
Bernard M.
Job Details: 07/07/2022
"Replaced heater per service pointer #11540964, ran auto test and the unit heated and no leaks were found. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES1
Near Hyattsville, MD 20783
Israel R.
Job Details: 07/07/2022
Customer complaint unit right rear burner is not turning pon. I pulled glass off and found the burner is open. Ordering new burner.; ordrng 1 W11171119 (elmnt-surf)
We serviced a
WHIRLPOOL DRYER
Model MGDC465HW1
Near Hummelstown, PA 17036
Justin L.
Job Details: 07/07/2022
Cx complaint felt sticking into drum. Was able to access unit and found the front felt had become loose. Was able to secure and test and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL WASHER
Model WFW9750WL00
Near Gaithersburg, MD 20882
Julian H.
Job Details: 07/07/2022
CX complaint about unit giving error F21 long drain removed toe kick found drain filter clogged removed all items tested and working advised CX to use clean washer and affresh
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Annapolis, MD 21403
Kevin P.
Job Details: 07/07/2022
"sr 7734053928 file number supplied by techline. cx complaint unit not cooling properly, called techline to diagnose and found frzr evap heavily overfrosted again, put unit in service mode and verified control sending voltage 113 vac in test and heater circuit ohms properly 128.6k and heater does activate in diagnostics but unit isnt defrosting. per techline the control doesnt seem to be forcing unit into defrost, ordering control per techlines recommendation. unit will need to be fully defrosted when control is installed and this will require additional time to defrost the evap fully also ordering evap harness and fan; ordrng 1 W11546609 (control) and 1 WP2315549 (evap fan motor) and 1 W11546681 (evap harness)"
We serviced a
WHIRLPOOL OVEN
Model WFG510S0AS2
Near Arlington, VA 22207
Emmanuel R.
Job Details: 07/07/2022
"Cs oven has a gas smell, tested unit and found ignitor not lighting. pulled the storage drawer out and found a few potnpans shoved touching the ignitor cable. Removed pots and pans and tested again. Ignitor now sparks and lights everytime. preheated to 350 good and cycles on and off good too. Unit is now working properly. Collected for svc call $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO42FMX01
Near Williamsburg, VA 23185
Justin W.
Job Details: 07/07/2022
cx complaint no cool. checked unit to find leak from evap. called and spoke to LR was informed to only charge for parts and requests 2 techs.; ordrng 1 WP2306093 (evap $227.52)
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Fort Washington, MD 20744
Robert A.
Job Details: 07/07/2022
"Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the compressor, valve, pump etc not working. I checked polarity at the wall and it was good. I checked the voltage at the compressor and it's getting 119v. I pressed the power button on the console and there was no reponse at all. The unit needs a new controls to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11034363 (main control) and 1 W11325205 (control assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 07/07/2022
"cx complaint lid not locking, checked unit, no faults present, come to find defective cap, unit lid is locking but will not agitate nor spin, spun motor by hand and unit started to agitate, ordering cap, motor, and returning with latch and control to complete repair.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (cap)"
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Chester, VA 23831
John P.
Job Details: 07/07/2022
Upon arrival CX declined service unit is in an apartment went to leasing office leasing office said they did not authorize us to come out to service and decline service at this time
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ0
Near Williamsburg, VA 23188
Justin W.
Job Details: 07/07/2022
cx complaint unit not washing. checked unit to find error code f6e4 float switch open. float switch tested good. motor ohmed out bad. verified 120 vac incoming to control and outgoing from control to motor sump not running. replaced sump. cx paid in full.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Elizabeth City, NC 27909
Branden R.
Job Details: 07/07/2022
"cx complaint unit not cooling , checked unit found compressor running as .5 amps found no frost pattern on unit , also found UV dye coming from evap . unit will need new evap and compressor for repair , ordering all parts for repair and 1 ss tech .; ordrng 1 W11507067 (evap) and 1 W11209866 (compressor) and 1 WPW10143759 (drier) and 1 sstech (ss tech)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Centreville, VA 20120
Carl R.
Job Details: 07/07/2022
"Electric dryer leaking water from bottom vent. Checked unit and found heater element not getting very hot. Removed unit from wall and pulled off lent tube, air is blowing out but heat is only 73 degrees. Needs heater element.; ordrng 1 WP3387747 (Heater element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Richmond, VA 23229
Thomas B.
Job Details: 07/07/2022
cx complaint unit is not working properly inspected unit found drain pan overfilled emptied tested unit now functions normally
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Annapolis, MD 21409
Kevin P.
Job Details: 07/07/2022
"installed new actuator and cam assembly, also ordering new gearcase as the noise is coming from play in the gearcase as the agitation switches direction form cw rotation ant ccw and vice versa. ordering gearcase.; ordrng 1 W11449840 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Waldorf, MD 20601
Shane B.
Job Details: 07/07/2022
"cx complaint is the dryer door being bent up. unit was delivered but not installed due to bad supply valves, cx had valves replaced and home dept came to install unit, unboxed it and found door bent. door is hard to open/close. i was able to bend the door so its easier to open but it will need to be replaced. unit is still sitting in the kitchen and not hooked up so i couldnt test anything else. ordering door parts. schedule when available.; ordrng 1 WP348205 (door) and 1 280077 (door) and 1 W10823581 (seal-door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Columbia, MD 21046
Robert L.
Job Details: 07/07/2022
"installed updated heater per TSP and S-17304, ran diagnostics, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Washington, DC 20016
Ricardo S.
Job Details: 07/07/2022
"the unit won't agitate because the shifter is out of place, services pointer about this issue, SP W11531483, replaced part from v/s unit tested and washer machine working ok; ordrng 1 W10913953 (actuator), used 1 w10913953 (actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near North Potomac, MD 20878
Julian H.
Job Details: 07/07/2022
ELW PROGRAM 2YR WARRANTYCX complaint about unit leaked on rh side put unit on test mode no errors found calibrated unit then remove back and tested on auto test no leaks set it on a normal cycle on deep water wash also no leaks ask CX about load and was uncertain about size the time it happens working properly as right now checked all water connections and looked good unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Richmond, VA 23229
Thomas B.
Job Details: 07/07/2022
Cx complaint unit is not working properly inspected unit found door gasket will not seat door warped ordering door assy; ordrng 1 W10668875 (dor-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sykesville, MD 21784
Justin S.
Job Details: 07/07/2022
replaced the control and the defrost thermistor and tested. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Aldie, VA 20105
Ezra M.
Job Details: 07/07/2022
"installed parts, working properly"
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW2
Near Wellsville, PA 17365
Sal R.
Job Details: 07/07/2022
"CX complaint was that the unit is making a loud noise when spining. I found that the unit will nned a new gearcase cdue to bad barrings . It will also need 1 splutch and a washplace due to the grear teeth being worn down. CX did not want a quote, she informed me that she will replace the unit. I collected $120.00 for service charges via Check #914."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Alexandria, VA 22306
Eric W.
Job Details: 07/07/2022
went to install part and found it was only the front pannel needs encoder encoder is chepper than console if encoder is the onl thing needed than cx will need refund; ordrng 1 W11481116 (encoder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near York Springs, PA 17372
Sal R.
Job Details: 07/07/2022
CX complai t was that the ice bion had cracked due to an Ice jam under the auger. I was able to replace the container. UNit test good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Centreville, VA 20120
Richard B.
Job Details: 07/07/2022
"CX complant. Washer stopped working. Inspected unit and contact service provider was on display along with F0E9 error code Off balance error code, cleared code and emptyed machine. Ran a calibration cycle and then loaded CX clothing and ran a wash cycle. Machine working as designed. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Kearneysville, WV 25430
Danny R.
Job Details: 07/07/2022
cx will need rto resch to tueasday; schdld next appmnt for 7/12 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Richmond, VA 23224
Jerod R.
Job Details: 07/07/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Williamsburg, VA 23188
Justin W.
Job Details: 07/07/2022
cx complaint lights flickering. checked unit to find rc module flickering. replaced module with pre id tested unit working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Alexandria, VA 22304
Eric W.
Job Details: 07/07/2022
P and L Auth # per Safety - W13FBF0WPL1 inspected unit found leak at regulator called safty they are paying for repair; ordrng 1 W11449506 (regulator)
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/07/2022
"arrived and went over out of warranty pricing, and cx declined service at this time. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23222
Chris B.
Job Details: 07/07/2022
replaced fc door unit needs 1/4 to 5/16 fitting for water dispencer; ordrng 1 wp4373559 (fitting)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Williamsburg, VA 23188
Justin W.
Job Details: 07/07/2022
arrived to find cx has 3 years extended warranty through home depot. cx to call home depot to dispatch us under warranty
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Reston, VA 20190
Christian C.
Job Details: 07/07/2022
Installed console ui. Issue still persists. Ordering control panel. Use control if needed.; ordrng 1 W10915031 (control panel) and 1 W11100513 (control)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Mountville, PA 17554
Drew B.
Job Details: 07/07/2022
replaced burner and switch tested no issues and checks good
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Crozet, VA 22932
Kyle A.
Job Details: 07/07/2022
Cx complaint of door falling and improper temps. Calibrated oven at 350 and came out with a average of 349.8f. Did find weak hinges and replaced them.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/07/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit not powering on, found power cord and terminal bar burnt up at L1 connection. ordering terminal bar and terminal wiring repair kit, cx will pick up a new cord prior to return visit all parts in stock @ trbls; ordrng 1 WP3397659 (block-term) and 1 279318 (terminal)"
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS04
Near Centreville, VA 20120
Richard B.
Job Details: 07/07/2022
"CX complant. Oven stopped working , Inspected unit and found thermal fuse is good, Found bake and broil elements good, Found TODs are good. Found electrical connection in connection box burnt up/ Advised CX to call electrican, Collected 120 service call, RB"
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ
Near Bristow, VA 20136
Demonte S.
Job Details: 07/07/2022
Inspected the unit. Found that the Cx is saying that the Bake & Broil isn't working on the Oven. I then checked the Voltage coming out of the Spark Module. J1 to Chase Ground. I'm getting 0.25 Volts. Installed new Spark Module. Tested the unit. Unit will not Spark while the unit is pushed in. I then installed the Spark Harness and Valve. Tested the unit while unit is pulled out. Unit started to Heat. Pushed the unit in. Unit will not Heat. Took the 3 Screw out on the Left side. Tested the unit again to see if the unit would Heat. Found that the Middle Screw is grounding the unit out some how. Removed Screw. Tested the unit. Unit is Heating will in Home Position. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Clarksburg, MD 20871
Julian H.
Job Details: 07/07/2022
Cx complaint about heating element rusting confirmed rust cover during 1st yr replaced and working
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Newport News, VA 23602
Justin W.
Job Details: 07/07/2022
cx complaint unit not washing. checked unit to find strike bad and needing replaced. replaced strike and tested unit working as designed
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Baltimore, MD 21206
Shane M.
Job Details: 07/07/2022
"cx complaint the unit isnt cooling. found no cool in FZ. pulled unit out, found open start device. replaced start device with capacitor from vanstock. compressor starts then pops shuts off. found open windings on compressor. seal system needed. ordering compressor 2ct; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (fitting) and 1 W11506619 (couple) and 1 W11109499 (drier) and 1 W11504433 (fitting) and 1 W11504447 (fitting) and 1 r600a, used 1 WPW10662129 (capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Fairfax Station, VA 22039
Richard B.
Job Details: 07/07/2022
"CX complant. Ice maker makes noise when it fills. Inspected unit and found after dispensing ice the ice maker harvested and then filled making normal sounds . Found when dispensing water the measured fill is off, Calibrated unit so it dispenses correct amounts now, Job completed, RB"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB06
Near Hopewell, VA 23860
John P.
Job Details: 07/07/2022
CX complaint unit not cooling checked unit found unit low on charge. Ordering sealed system parts.; ordrng 1 W11209866 (Compressor) and 1 W11407409 (Evap) and 1 W11490399 (Drier) and 1 4387444 (Repair kit) and 1 3ctss (3 ct ss) and 1 W11352623 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Newport News, VA 23601
Justin W.
Job Details: 07/07/2022
cx complaint unit not cleaning clothes properly. checked unit to find block actuator slipped off cam. replaced actuator and calibrated unit completed calibration. ran component activation cycle. unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Newport News, VA 23601
Justin W.
Job Details: 07/07/2022
cx complaint unit not cleaning clothes properly. checked unit to find block actuator slipped off cam. replaced actuator and calibrated unit completed calibration. ran component activation cycle. unit working as designed
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Petersburg, VA 23805
John P.
Job Details: 07/07/2022
"CX complaint unit not working checked unit found bad capacitor replaced tested working as designed.; ordrng 1 W11428524 (Capacitor), used 1 W11428524 (Capacitor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Moyock, NC 27958
Branden R.
Job Details: 07/07/2022
"came out to replace parts on unit , disassembled and replaced all parts needed for repair , tested unit and everything tested good . unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Moyock, NC 27958
Branden R.
Job Details: 07/07/2022
"came out to replace parts on unit , disassembled and replaced all parts needed for repair , tested unit and everything tested good . unit is running as designed ."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Tappahannock, VA 22560
Gill G.
Job Details: 07/07/2022
replaced front panel and door hinges. tested. unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Lancaster, PA 17602
Drew B.
Job Details: 07/07/2022
cx complaint that unit is not powering the motor to run and will turn on and will ountdown from 3-1 amd then clicks and the motor hums loudly then turns off=.. i was able to open door while holding door dwitch and when humming push the drum to get movement then the motor turns on and drum turns heats but is a weak motor and will need replaced .call to reschd once in and approved; ordrng 1 W11086656 (motor 1@trb) and 1 WP697772 (wheel 100@trb)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Westminster, MD 21158
Brian R.
Job Details: 07/07/2022
replaced parts and ran caslibration and then auto test. unit checks. cx is on well and does have issue with cold side to unit. she will call plummer today. unit checks as of now.job coplete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Lanham, MD 20706
Andrew H.
Job Details: 07/07/2022
Customers complaint is the unit is not dispensing ice. Inspected unit and tested ice dispenser. And found the motor is moving but no ice is coming out of the bin. Unit has a full bin of ice. I checked and found that the yoke is stripped out on the auger motor and spinning freely. This is causing the ice bin not to move ice out of the ice maker bin. Unit will need new yolk auger motor and divider plate. Parts are not in stock at tribbles at this time please reschedule with ETA on parts; ordrng 1 WP63052-2 (Yoke) and 1 W11310391 (Auger motor) and 1 WPW10309864 (Divider)
We serviced a
KITCHENAID COMPACTOR
Model KUCS03CTWH0
Near Baltimore, MD 21210
Keith H.
Job Details: 07/07/2022
cx complaint is unti not working inspecteds unti and found the start switch broken i replaced switch tested with cx unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Suffolk, VA 23434
Anthony D.
Job Details: 07/07/2022
cx complaint icemaker not working properly checked unit fc temp at 6 degrees tested icemaker test showed that thermistor was reading open indicating a bad ice maker ordering icemaker to complete repair; ordrng 1 W11546935 (icemaker)
We serviced a
MAYTAG WASHER
Model MVWC6ESWW1
Near Alexandria, VA 22304
Eric W.
Job Details: 07/07/2022
cx complant of unit leaking water found the unit drains into flor and is backing up from drain
We serviced a
MAYTAG WASHER
Model MVW6230RHW
Near Shepherdstown, WV 25443
Danny R.
Job Details: 07/07/2022
there was alose conection at the drain pump adjsuted that and also cleared the drain pump and under the tank from debrie checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Boyds, MD 20841
Julian H.
Job Details: 07/07/2022
"CX complaint about unit's lights are not working and leaking on the back of top lh shelf found an issue with drain frozen used steamer and cleared drain port, per svc pointer W11606409C all lights should be replaced scode S84638 for p&L need parts; ordrng 12 W11484836 (led module 3 point)s"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 07/07/2022
Per previous diag i was able to access and replace the timer. However I found that the timer I installed was not functioning. I reinstalled the old timer and the unit started. I am reordering the timer. I was able to achedule the return for Monday 7/11 AM preference.; ordrng 1 WPW10185982 (Timer)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near College Park, MD 20740
Israel R.
Job Details: 07/07/2022
Installed all parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Deltaville, VA 23043
Lucas R.
Job Details: 07/07/2022
"cx complaint panel lights out, ice bin stuck, checked unit found leds on user interface fading, ice bin hard to remove, fred up ice bin, replaced u.i, leveled unit to prevent moisture to enter ic bin, tested, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ01
Near Baltimore, MD 21209
Keith H.
Job Details: 07/07/2022
installed harness and icemaker jus contrinued to cycle without filling . i replaced icemaker and it doesnt call for water ordering new icemaker and valve; ordrng 1 WPW10300022 (icemaker) and 1 WPW10179146 (valve-inlt)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Washington, DC 20010
Samuel R.
Job Details: 07/07/2022
"cx complaint unit will leave dispenser full of water after each use.inspected unit and could confirm cx complaint.ran a service test.unit drained,spun and locked properly during test found unit cold water vavle to have a poor water flow.unit will need inlet valve and dispenser.cx paid in full W10599356 42 tribles; ordrng 1 W10599356 (inlet vavle)"
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ4
Near Nottingham, MD 21236
Shane M.
Job Details: 07/07/2022
cx complaint of noise issue. found 2 rear wheels causing issue. gave cx a quote for repairs. cx paid in full by card. $266.66
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Laurel, MD 20724
Alexander D.
Job Details: 07/07/2022
"cx complaint unit making ice very slowly and making slow clicking noise. only made a few batches over past 3 days. inspected unit and verified complaint. jumped icemaker and it started to cycle but cam inside is stripped out and icemaker is struggling to break ice free. clicking sounds is when it skips and cycle knob moves backwards slightly. ordering icemaker, instock at tribles. scheduled return visit for 7/11; ordrng 1 WPW10300024 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Baltimore, MD 21224
Milton J.
Job Details: 07/07/2022
CX complaint unit not spinning and gives error when cycle starts. Checked for errors and a F0E7(Load Detected While Clean Washer Cycle On) code stored. Inspected and found the clean washer option was on. Turned off and started cycle with small blanket in basket. Filled and advanced to wash part of the cycle. CX said further in cycle then was before. Unit is now functioning properly. -MJrob
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Laurel, MD 20723
Alexander D.
Job Details: 07/07/2022
"cx complaint slow ice production, would make a batch of ice then 20min later its all melted. cx ran cleaning cycle to trouble shoot and it seemed to help but still not enough ice. less than half full upon arrival with sheet of ice on cutting grid. have good water flow into reservoir. dont hear any unusual noises from recirculation pump but found recirculation pump stalled and water was trickling over evap plate then started running normally again after i removed cover to inspect pump. service pointer mentions loss of suction inside recirculation pump. seems to be issue even tho unit is not in serial# range. also noticed reservoir drain pump never ran. ordering recirculation pump and reservoir drain pump. call cx to schedule return visit once we have eta on part; ordrng 1 W11542867 (recirculation pump) and 1 W11542868 (reservoir drain pump)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Baltimore, MD 21230
Milton J.
Job Details: 07/07/2022
Complaint spinning off balance. Installed new Gearcase and Splutch as ordered by previous tech. Calibrated. Manually and auto tested unit. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Ashland, VA 23005
Thomas B.
Job Details: 07/07/2022
Cx complaint unit is not working properly inspected unit removed and replaced the spark module and the harness. Tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Sykesville, MD 21784
Marc M.
Job Details: 07/07/2022
"cx complaint unit immediately lost cooling following previous replacement of the rc evap cover, per techline instruction. contacted techline again. ran full diag with techline. performed service test 1- 77, test 2- 78, test 3- 73, test 4- 78, test 56- fan runs, test 57- fan runs, test 58- fan runs, test 38- compressor would not run under 99% run speed. exited service diag and performed software reset by entering and exiting showroom mode. condenser fan and FC evap fans run. per techline cx must monitor moving forward and contact if compressor/cooling is not restored, at which point main control W11533212 would be reccomended. "
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Dendron, VA 23839
Anthony D.
Job Details: 07/07/2022
cx complaint unit no operation checked unit all surface burners checked good both bake and broild elements checked good was advised by cx that a previous tech from a different company replaced user interface found power connector coming into board slightly unseated reseated connection tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Westminster, MD 21157
Marc M.
Job Details: 07/07/2022
cx complaint unit pooling water at front left corner of the unit at the conclusion of cycles. inspected unit and found water trailing from splash back occuring during fill thru the fabric softener cup. confirmed unit is on level surface and no parts have been changed. found no visible damage under the unit top to suggest leak elsewhere. no error codes found in diag. contacted techline and reviewed. techline determined unit to be sent for lead review.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Elizabethtown, PA 17022
Justin L.
Job Details: 07/07/2022
Cx complaint that the upper rack is hanging and dispenser not opening closing. Was able to access unit and found that the dispenser door is stuck half open/closed and unable to move. Found that the upper left side rack adjuster failed and will need replaced. Ordering the necessary parts for repair and once in office will need to call in and set return; ordrng 1 WPW10195840 (clip) and 1 WPW10195839 (adjuster clip) and 1 WPW10546503 (adjuster)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Stafford, VA 22554
Robert W.
Job Details: 07/07/2022
Installed mastic to quite condenser unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Upper Marlboro, MD 20774
Robert A.
Job Details: 07/07/2022
"Cx complaint that the unit is not cooling well. I inspected the unit and confirmed the complaint. I found the evap covered in ice. I tested the defrost heater and sensor, the heater came on and no errors appeared. I checked the defrost and sensor connector harness, they both were good. I noticed the FC thermistor position was wrong and it was slightly out of range. I replaced it and put it in the correct position. I'm also ordering a RC thermistor and a control because the control response is intermitent. I'm ordering the parts for the return visit.; ordrng 1 W11546609 (control) and 1 WPW10384183 (thermistor)"
We serviced a
MAYTAG DRYER
Model MED6400TQ0
Near Baltimore, MD 21217
Keith H.
Job Details: 07/07/2022
cx complaint is unit not working inspected unit verified 240v to unit. closed door pushed start and unit is tumbling and heating . tested it multiple times it worked every time unable to duplicate issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23464
Carl A.
Job Details: 07/07/2022
"cx complaint of right door fallening out of bracket,called techline spoke with BRUCE to find that the right hand coner of frame bent causeing door to sage was confrime that it was a frame bent issue advise cx to call customer service on issue as it is past the 30 day marks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Ellicott City, MD 21042
Milton J.
Job Details: 07/07/2022
CX is not longer at this address. Office calling to collect new information and reschedule. -MJrob; saved tckt