We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Millersville, MD 21108
Alexander D.
Job Details: 09/13/2023
cx complaint unit making loud grinding noise. inspected unit and verified complaint. found blower wheel cracked. replaced blower wheel. tested unit. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Williamsburg, VA 23185
Orbie
Job Details: 09/13/2023
replaced hanger and manifold. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Martinsburg, WV 25405
Ken M.
Job Details: 09/13/2023
"Customer complaint is that the unit is not dispensing water. Unit tested and can hear clicking from the back of the unit, but no water is moving. Unit is making ice. Inspection of the dual valve found a cut mark in the white wire. Checked power to the valve and found the valve is only getting about 6VAc. Confirmed 120VAc from the control. White wire to the valve is broken through. Harness is not a replacable part and is in a location that cannot be spliced. Contacted Whirlpool Tech Support with findings. Unit is not field repairable."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Ashburn, VA 20147
Simon
Job Details: 09/13/2023
CX complaints refrigrator lights almost went out .INspected unit and found the freezer light off .replaced freezer light .unit good to go. CX paid in full SZ
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Arlington, VA 22205
Jason A.
Job Details: 09/13/2023
CX complaint RANGE CTR RR burner damaged. Repalced LEFT manifold assym. Test all burners working. NO GAS LEAK > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22407
Robert W.
Job Details: 09/13/2023
"CX complaint is the unit isnt cooling at all. Inspected unit and found unit is unplugged plugged unit in and found the start device is working and is toggling on the compressor can hear compressor starting up the locks up buzzing for a few seconds then cuts off. Start device is working and good unit has bad compressor, Special Project. Compressor kit with new start device and cap; ordrng 1 W11370574 (kit compressor) and 1 W10197428 (Start device) and 1 W10590083 (Cap) and 1 W10174384 (Strap) "
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Broad Run, VA 20137
Daniel J.
Job Details: 09/13/2023
combi microwave support holding element failed ordering support 0 in warehouse; ordrng 1 w10909479 (support)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Hampton, VA 23666
Justin W.
Job Details: 09/13/2023
replaced harness tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Middletown, MD 21769
Ricardo S.
Job Details: 09/13/2023
"Cx complains that the unit make noises, inspected unit, ran test mode found an error code f7e9 .. the rotor has a descoloration, the gearcase leaks.. unit wont drain. nothing stuck on drain pump.. order parts, 2 counts job.; ordrng 1 W11130356 (suspension) and 1 W11393685 (gearcase) and 1 W10915701 (rotor) and 1 W10876600 (drain pump) and 2 countsjob (2 counts job)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Martinsburg, WV 25404
Ken M.
Job Details: 09/13/2023
Gasket replaced and heat applied to close air gaps. Door is sealing properly. Old part left with customer.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Edgewater, MD 21037
Emmanuel R.
Job Details: 09/13/2023
"Inspected unit found the shield and splutch took some damage from bolts backing off, Also found the actuator is slow to shift. Ordering actuator. Callback from previous visit.; ordrng 1 W11481722 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Arlington, VA 22207
Jason A.
Job Details: 09/13/2023
CX complaint FRIDGE RC bin broken. Heavy item fell on base. See SD pics. Called techline. Damage non-repairable. Ordering parts in case unit is not replaced > JJ; ordrng 2 WPW10710203 (Door bin)s and 1 W11236851 (damper control)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Purcellville, VA 20132
Ricky E.
Job Details: 09/13/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Columbia, MD 21045
Alexander D.
Job Details: 09/13/2023
replaced control. ran calibration and autotest. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Centreville, VA 20120
Demonte S.
Job Details: 09/13/2023
Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error codes are F8E1= Long Fill. Checked the water inlet valve. The cold water Valve is dribbling when trying to fill. Installed new Water inlet valve. Tested the unit. No leaks. Unit is working as Designed. Cx paid by check. Check is in the blue money bag.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Suffolk, VA 23435
Lucas R.
Job Details: 09/13/2023
"cx complaint exhaust fan running loud, checked unit found bad bushing in fan motor causing unit to sound like jet, cx uninstalled unit, tech replaced fan, cx reinstalled, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model JFX2897DRP00
Near Arlington, VA 22202
Lloyd B.
Job Details: 09/13/2023
Cx complained the unit did not make ice. There is a full bucket of ice currently. Installed new ice maker and the unit shall continue to make ice. Job complete
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Salisbury, MD 21804
Michael E.
Job Details: 09/13/2023
"CX complaint: loud humming sound when running. Tested and verifieed complaint. I found motor, with drum out, makes a very loud humming or screaming sound. Motor listed on parts is not on van. Marking as failed to bring and ordering motor. Scheduled return visit for 9/19 any time; ordrng 1 279827 (motor!dryer)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JW0
Near Columbia, VA 23038
Eric F.
Job Details: 09/13/2023
"Confirmed cx complaint unit broil element not heating. Found harness partially unseated from broil element. Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Newark, DE 19711
Frederick R.
Job Details: 09/13/2023
CX complaint is no cool. Inspected unit upon arrival and found 120vac to inverter and now no DC power coming out to comprtessor. Returning compressor that was ordered. CX keeping inverter board. Ordering unit harness. CX refunded $325 of original $825 he paid so he has paid $500 cash toward this ticket. He will owe $64.41 for remainer of labor upon return. Only 1 harness I/S. Spoke to VL and harness not in OS. Cannot reschedule due to part availability.; ordrng 1 W11189618 (harns-wire)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Columbia, MD 21045
Alexander D.
Job Details: 09/13/2023
"cx complaint insulation getting in the way of door opening all the way. inspected unit and verified complaint. cx said this happened before 2weeks after install so installers came back and reinstalled it and now it popped out again. found its the bottom sound insulation that came out and installers weaved it thru door cross bar. had to take door apart to get it out so it can be installed properly. while i had door open, noticed dispenser leaking rinseaid, pic saved. ordering dispenser, in stock. scheduled return visit for 9/21, requesting pm if possible; ordrng 1 W11412300 (dispenser)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS08
Near Columbia, MD 21046
Alexander D.
Job Details: 09/13/2023
cx complaint hood bulb wont turn on after replacing it. inspected unit and verified complaint. found bad triac on control. preid bulb is for cavity light. ordering hood bulb and control. call cx to schedule return visit once we have eta on parts; ordrng 1 8206232A (bulb) and 1 W11545876 (control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Staunton, VA 24401
Kyle A.
Job Details: 09/13/2023
Cx complaint of squeak. Did confirm and found idler and support sticking. Replaced both and unit is now as designed..
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near ,
Eric F.
Job Details: 09/13/2023
"Confirmed cx complaint unit door not closing properly, mullion sweating. Found gasket malformed, mullion heater not working properly. Replaced with pre-id'd parts, tested unit, unit working as designed."
We serviced a
KITCHENAID COMPACTOR
Model KTTS505EPA0
Near Keswick, VA 22947
Eric F.
Job Details: 09/13/2023
"Confirmed cx complaint unit bound up, door not opening. Unit is underneath counter top, unable to access screws to take it off of mounts due to door being wedged shut. Advised cx to have unit professionally removed and call back when unit is accessible. Charged 120 diagnostic.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Laurel, MD 20707
Israel R.
Job Details: 09/13/2023
Installed new filter head. filter is clogged. ADvice customer to replace filter. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newark, DE 19702
Taylor F.
Job Details: 09/13/2023
Cx complaint is unit not making ice or dispensing water. Tested inspected and verfied complaint. Foudn the cx using off brand filters and filter was blcoked. Removed filter and restored water flow. Thawed fill tube for IM so when cx replaces filter ice function will be restored. Unit is otherwise working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Hockessin, DE 19707
Frederick R.
Job Details: 09/13/2023
"CX complaint is WM not draining. Inspected/tested and found no error codes and drain pump activates and drains in test, diagnostics and drain and spin with no issues. CX is claiming it only happens at end of cycle and she has to activate drain and sping. CX claims she does not mix laundry or wash heavy blankets and this happens with any and all loads. Did notice leveling leg sits on AC vent and even empty the unit bounces. Suggested them move unit forwar. Unit had a hug heavy shelf on top that needs to be removed by CX before further service. Returning tech drain pump may not be needed but check pump and drain line as well as unit balance. Please call cx to reschedule. Part in stock; ordrng 1 W11458345 (drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near White Plains, MD 20695
Shane B.
Job Details: 09/13/2023
"cx complaint is the unit not making ice. when i arrived bin was empty. unit is set to 33/0. prob shows 30/-2. found E5 ice maker error code. ran harvest cycle. IM completed the cycle. i ran the fill test, valve buzzed but no water flowed. water dispensor works. ran fill tube heater. heater is getting 123vac. i ran test 45 with water line diconnected. water flows. ordering ice maker and fill tube heater. schedule when parts are available.; ordrng 1 W11658802 (ice maker) and 1 W11087201 (heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Towson, MD 21204
Justin S.
Job Details: 09/13/2023
cx says the unit still has never made ice. 24f in the freezer and refrigerator is at 37f. set temps of -5f and 37f. no excess frost on the evaporator. low side pressure is -11psi and high side pressure is 90psi. pressures equilized quickly to 5psi in 5 minutes. filled the unit to 140psi and waited 20 minutes. bubble checked and didnt find any leaks. the unit is dropping 2 psi in 20 min. called tech support and spoke with a john who put the unit under review.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Baltimore, MD 21205
Shane M.
Job Details: 09/13/2023
installed all but motor and washplate. calibrated the unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Reading, PA 19608
Justin L.
Job Details: 09/13/2023
As per previous visit was able to access unit and replaced parts. Pulled unit into a 30 inch vacuum which held for 33 minutes. Charged with 4.5 Oz of R134A and watched as freezer built frost pattern. Unit now checks good infromed cx to give 24 hrs for cooling 48 hrs for ice no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs555sihz00
Near Bowie, MD 20715
Leon
Job Details: 09/13/2023
replaced valve and tested unit everything as it should
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Wyomissing, PA 19610
Justin L.
Job Details: 09/13/2023
Cx complaint unit not heating. Was able to access unit and verify concern. Found 242.3 VAC incoming into unit no heat. Checked unit and found element shorted taking out tco. Replaced parts with pre-ids and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS00
Near Wyomissing, PA 19610
Justin L.
Job Details: 09/13/2023
As per previous visit was able to access unit and replace part. Tested good no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Richmond, VA 23234
Chris B.
Job Details: 09/13/2023
replaced fr elm and rr elm tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Staunton, VA 24401
Kyle A.
Job Details: 09/13/2023
Unit has stripped washplate. Cx denied any additional repairs.; ordrng 1 W10752283 (Washplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Ashburn, VA 20147
Ricky E.
Job Details: 09/13/2023
"the icemaker wasnt installed at the last service.. installed the icemaker, ran test 57 and a fill cycle. both ck as good. unit cks ok.. the unit may need the controls if customer calls back in"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Bear, DE 19701
Taylor F.
Job Details: 09/13/2023
Cx complaint is unit has long dry times ever since installed. Found unit has no airflow at all with vent hooked up. Removed vent and unit passed airflow test. Unit is working as designed. Cx needs to have vent cleaned for unit to work properly. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Newark, DE 19702
Taylor F.
Job Details: 09/13/2023
Cx complaint is unit has flashing lights on the display. Found unit was is fast cooling mode. Changed unit back to reccomended and explained use and care to the cx. Unit is working as designed. Job is complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Arlington, VA 22202
Lloyd B.
Job Details: 09/13/2023
Cx complained the door fell. Inspected the unit and found the hinge came apart. Installed new hinge and tested and it now operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Fort Washington, MD 20744
Shawn D.
Job Details: 09/13/2023
"opened system and was full of r600. replaced the compressor stub harnes and used uv drier from v/s then vacumed system down and filled to 53g and started cooling. cx asked if i had filter. cx is purchasing new filter and cant replace filter its to hard for her so if she call might be calling us back to swing by and put filter in real fast. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
MAYTAG RANGE
Model MES8800FZ5
Near Laurel, MD 20723
Israel R.
Job Details: 09/13/2023
Installed new control panel and display. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21218
Shane M.
Job Details: 09/13/2023
"cx complaint the isnt making ice and isnt dispensing water, cx said she just replaced filter & still isnt dispensing water. found filter housing nipple not engaging when filter in placed. found icemaker snapped at shaft. quote for the repairs $487.14 cxpaid svc by card. WPW10394053 W10873791"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Yorktown, VA 23692
Justin W.
Job Details: 09/13/2023
cut spanner nut off replaced all parts ordered tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Chesapeake, VA 23323
Zachery R.
Job Details: 09/13/2023
"cx complaint unit not heating and squeeling, checked unit, come to find defective idler pulley, replaced belt and applied grease to idler pulley, tested, called safety. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Gordonsville, VA 22942
Eric F.
Job Details: 09/13/2023
"Installed part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model wrs315sdhm01
Near Edgewater, MD 21037
Emmanuel R.
Job Details: 09/13/2023
"Cs unit is leaking in the fc, confirmed complaint .I found the drain restricted by a pea. Removed debri and used my steam gun to defreeze the drain. Tested drain wit a cup of water. Unit is now working properly. Collected $120 for svc call."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Annapolis, MD 21401
Emmanuel R.
Job Details: 09/13/2023
Replaced rc evap fan w/harness and drip tray. Un it is now working properly. Advised allow 24hrs for temps to normalize.
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX10
Near Vienna, VA 22180
Christian C.
Job Details: 09/13/2023
cx complaint fridge dispensing water slowly. confirmed issue found weak water flow from dispenser. checked with and without filter no change to waterflow. tested thermistor it read bad at 4.2kohms. this was causing water line to freeze and create slow flow. ordering thermistor; ordrng 1 W11234826 (thermistor)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waynesboro, VA 22980
Kyle A.
Job Details: 09/13/2023
Cx complaint of unit not completing cycle. Found shifter connector not completely seated. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Washington, DC 20010
Samuel R.
Job Details: 09/13/2023
cx complaint unit is not washing.inspected uit and got error code f4e3.found motor to be bad.replaced motor and when testing unit after a several minutes new sump started leaking.will need to reorder sump.W11025157; ordrng 1 W11025157 (sump)
We serviced a
WHIRLPOOL RANGE
Model IGS900DS04
Near Washington, DC 20002
Samuel R.
Job Details: 09/13/2023
cx complaint unit is not baking in the upper oven.inspeced unit and could confirm.tested unit and found upper bake ignitor to not come.it was OL.unit will need a new bake ignitor.W11596211 cx pif; ordrng 1 W11596211 (ignitor)
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Washington, DC 20010
Sherwood
Job Details: 09/13/2023
"cx complaint not lighting everytime. arrived and confirm bake and boil doesnt cycle during preheat. check tech sheet page 13 both boil and bake should be on during preheat. called TL to document. adviseed replacing control. gave cx qoute and when im opened the part it was defective wil,l have to reorder.; ordrng 1 W11034208 (contr5ol)"
We serviced a
MAYTAG DRYER
Model MEDB955FW2
Near Huntingtown, MD 20639
Davonte
Job Details: 09/13/2023
"cx complained unit was making loud rattling sound, confirmed cx complaint. after replacing motor mount and idler. notice unit blower wheel had a crack on one of the fins. unit will also need blower wheel; ordrng 1 WP697772 (blower)"
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Wilmington, DE 19808
Frederick R.
Job Details: 09/13/2023
Replaced control per prior diagnois. CX stated unit has been working with no issues since prior tech was here. After replacement I calibrated and tested and the WM is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/13/2023
"Cx complaint loud noise and vibration during cycle.Ran test mode, no errors. Ran manual spin, found etremely noisy gearcase. Suspension ok. Ordering gearcase W11449841 pre id slider to be used on return. Called office and scheduled return for 9/20/23 with **2 COUNTS** per gearcase replacement; ordrng 1 W11449841 (gearcase) and 1 2 counts"
We serviced a
JENN-AIR RANGE
Model JGS9900CDS02
Near Silver Spring, MD 20910
Brian F.
Job Details: 09/13/2023
"Cx states RF burner takes a long time to light, oven takes a long time to heat. Found spark jumping to outer edges of burner instead of burner cap or gas ports, attempted to remove burner head, screws are rusted in place, would need new burner head, orifice holder, and screws. Found door hinges deformed, preventing door from closing fully, gasket is starting to disintegrate. Ran a 350* bake while holding door closed, burner lights but it takes a couple minutes for bake valve to open, oven heat to temps in under 10 minutes. Quoted cx for repair, they will call back if they want oven repaired."
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/13/2023
"CX complaint sensor dry not working, cycle stops too soon.Ran diag, found F3E2 error. Ran asensor dry cycle with a piece of wet paper towel on sensor bars. The cycle ended after few minutes, and the paper was wet. Inspected connections and control, removed front, found moisture harness disconnected from bars. Reconnected harnes and ran a new cycle with wet paper towel. The cycle ended after about 20 minutes, and the paper was completely dry"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Silver Spring, MD 20904
Brian F.
Job Details: 09/13/2023
"Cx states unit not cooling, unplugged when I arrived. Plugged in unit, compressor and condenser fan turned on, evap fan not spinning. Tested, fan is receiving 120VAC. Tested defrost sensor and heater, sensor measured 2.55 kohm at 75*, much higher than it should be, heater measured 90 ohms. Installed new sensor, new heater measured 86 ohms, should be 105 plus/minus 5% (98-111). Ordering evap fan, reordering heater harness.; ordrng 1 WP2315549 (evap fan motor) and 1 W11650661 (heater harness REORDER)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/13/2023
washer complaint noise during spin cycle ran quick wash inspected and replaced cam and belt moved motor no adnormal noises from motor ran diag good than quick wash sounded normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Silver Spring, MD 20904
Brian F.
Job Details: 09/13/2023
"Cx states unit not cooling. Unit unplugged when I arrived. Plugged in unit, compressor, condenser fan, and evap fan running, frost pattern is good. Tested defrost sensor and heater. Sensor measured 2.5 kohm at 75*, should be much lower, measured heater at 90 ohm, should be 105 plus/minus 5% (98-111). Installed new sensor, new heater measured 86 ohms. Also found FC door switch defective. Ordering door switch, reordering heater.; ordrng 1 W11650661 (heater harness REORDER) and 1 W11384469 (switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Silver Spring, MD 20906
Brian F.
Job Details: 09/13/2023
"Cx states low cool at top of RC, inspected and confirmed. Found Rc evap fan not spinning during test 3, tested connector, fan is recieving 14VDC. Quoted cx for fan replacement, cx declined service."
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMK03
Near Falls Church, VA 22043
Jason A.
Job Details: 09/13/2023
CX complaint FRIDGE RC doors not aligned & gasket torn. Gave CX quote but declined repair. Adding part # in case they changed their mind > JJ; ordrng 1 W10136737 (Gasket RC RIGHT $221.00)
We serviced a
JENN-AIR COOKTOP
Model JED3430GS01
Near McLean, VA 22101
Jason A.
Job Details: 09/13/2023
CX complaint COOKTOP surface defective. Replaced cooktop + bezels. Test blower & elements all work > JJ
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Yorktown, VA 23692
Justin W.
Job Details: 09/13/2023
cx complaint noise during use. checked unit to find no error codes. found unit funtioning during dlms calibration and component activation. found no oil showing on gearcase. used 4 towels on heavy duty. unable to duplicate sound at this time advised cx to record issue and call us back. unit currently working as designed
We serviced a
WHIRLPOOL DRYER
Model WED5010L0
Near Bear, DE 19701
Taylor F.
Job Details: 09/13/2023
Replaced door and gasket per prior diagnosis and unit is now working as designed. Job is complete.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Williamsburg, VA 23185
Orbie
Job Details: 09/13/2023
cx complaint unit will not start with screw in cabinet. confirmed complaint. called techline spoke with Derek advised to replace spacers as spacers were not installed by installers and to get turntable motor just in case. called tradecare to get 2 tech. tradecare transfered me to Jennair. advised cx we will call her when we have parts. marking preid parts use on return visit just in case.; ordrng 1 W11676904 (bottom trim) and 2 W11673269 (bottom spacer)s and 1 W11598162 (hardware bag) and 1 W10911403 (motor-turn)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Ashburn, VA 20147
Simon
Job Details: 09/13/2023
CX complaints ref door dented .checkd unit and ref door has a dent in bottom left side .ordered new door .SZ; ordrng 1 LW10646224 (refrigrator door/ white)
We serviced a
WHIRLPOOL WASHER
Model WHD560CHW2
Near Washington, DC 20008
Sherwood
Job Details: 09/13/2023
cx complaint noise and also unit cutting off mid cycle. arrived and confirm issue. sesal in back of drum need to be repositioned. found that when i put unit into a service diag no error codes found but also when i tried start the test the display went blank. call TL advised the unit was stacked and will need a 2nd tech to drop dryer and complete testing. advised having both control and drum seal on hand when we return.; ordrng 1 W11565028 (control) and 1 W11331944 (console) and 1 280114 (seal)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Washington, DC 20016
Sherwood
Job Details: 09/13/2023
cx complaint gsasket off. arrived and confirm both gaskets are defective. and needs to be replaced; ordrng 1 W10512745 (gasket) and 1 W10512745 (gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Timonium, MD 21093
Justin S.
Job Details: 09/13/2023
CX complaint not dispensing ice and lesser water pressure dispenser-not/slowly dispensing water. Used warter dispenser and noticed a slow flow. Removed water filter and flow became normal. Removed ice bin and ice being produce was veery small and stuvk together. Removed ice container housing and found a big piece of ice blocking the ice chut. Also the end of the water fill tube was frozen. Removed all ice and tested ice maker cycles. All of which pasted. Ice tyray filled to normal capicatly. Ice maker works as it should
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Wilmington, DE 19803
Frederick R.
Job Details: 09/13/2023
CX complaint is DW spray arms not working. Inspeved/tested and pulled FAE2 code for vent motor. Unit spray arms were working on and off. Checked power from control to sump and had 120vac.. Unit is working sporatically. Ordering control and sump/motor(just in case. CX is aware both barts may not be needed. Cannot reschedule due to FBO parts needed; ordrng 1 W11660283 (control) and 1 W11416363 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bear, DE 19701
Taylor F.
Job Details: 09/13/2023
Replaced all parts from previous diagnosis and unit is now working as designed. Tested unit for several minutes and got 4 large cups out of dispenser with no leaks from fitting. Job is complete.
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Middletown, DE 19709
Taylor F.
Job Details: 09/13/2023
"Cx complaint is oven not getting hot. Tested inspected and verifed complaint. Found L2 defective at the terminal block. Ordering harness, terminal block and nuts to resolve issue. Cannot reschedule at this time.; ordrng 1 W11454490 (harness) and 2 WP3400029 (nut)s and 1 WPW10245259 (block-term)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Potomac, MD 20854
Julian H.
Job Details: 09/13/2023
replaced control calibrated & test on factory test working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Virginia Beach, VA 23462
Carl A.
Job Details: 09/13/2023
replaced basket tested and calibrated unit works as deisgned
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Stafford, VA 22554
Robert W.
Job Details: 09/13/2023
"CX Complaint the washer wasnt filling, Inspected unit and found no error codes ran a diag cycle did find softner dispenser isnt working. will need new dispenser; ordrng 1 W11569112 (Dispener)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Prince Frederick, MD 20678
Davonte
Job Details: 09/13/2023
cx complained frost was building up in fc. confirmed cx complaint. installed new fc door gasket. used heat gun on gasket. unit now sealing as should
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRE00
Near Lusby, MD 20657
Davonte
Job Details: 09/13/2023
"cx complained ice making was making ice, confirmed cx complaint. after running IM 45 test, water filled into im, but after service test 57 im didnt harvest. im maker never came pn. unit will need new im. quoteed cx for repair. cx paid in full. IM on special order; ordrng 1 W11577195 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Virginia Beach, VA 23461
Zachery R.
Job Details: 09/13/2023
"replaced gearcase, clutch and acu, calibrated and tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL DRYER
Model GEW9868KQ2
Near Leesburg, VA 20176
Ricky E.
Job Details: 09/13/2023
"customer stated that only one cycle can be selected and the unit cant be shut down... verified issue and tried to reset power, but the unit still did the same thing... unit would need the ui and control. both parts listed as no longer avalable; ordrng 1 3980061 (control board) and 1 3978826 (control panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23451
Zachery R.
Job Details: 09/13/2023
"cx complaint unit not starting cycles, unit will act as if it is starting, but unit will not start cycle, just says cycle is complete. unit is under service pointer W11632927 stating if cx experience this issue and if so replace harness, cap, or motor, motor is within range, cap is within range, ordering all parts needed to complete repair.; ordrng 1 W11643701 (harness) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 09/13/2023
replaced suspension tested & working
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ04
Near Glenn Dale, MD 20769
Leon
Job Details: 09/13/2023
"cx complaint that lightbulb needs to be replaced, wrong lightbulb was sent out, ordered correct lightbul to be installed in unit; ordrng 1 W10709921 (Halogen Light Bulb)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Fulton, MD 20759
Israel R.
Job Details: 09/13/2023
Customer complaint unit is still has moiture on the FC gasket. I found the unit is sealing and is not leaking air but the gasket still has moiture. No moisture on the mullion or around the door no frost. I called techline and they adviced to order a gasket Part number provived by TL. And they will send me an email on installation instructions. Order part Keep with IR. Email not yet recieved is going though Enginieering.; ordrng 1 W11159728 (gasket)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Waynesboro, VA 22980
Kyle A.
Job Details: 09/13/2023
Cx complaint of poor dry quality. Found moisture harness out of range and moisture censor oily from dryer sheets. Cleaned sensor and replaced harness and it now registers in diagnostic and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXPA3
Near Crozet, VA 22932
Kyle A.
Job Details: 09/13/2023
Cx complaint of unit not washing. Did confirm unit not getting water. Found valve not actuating. Ordering inlet.; ordrng 1 W10648041 (Inlet)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Charlottesville, VA 22903
Kyle A.
Job Details: 09/13/2023
Cx complaint of unit not making ice. Did confirm and found icemaker would not progress. Changed icemaker and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6200VW0
Near Portsmouth, VA 23703
Lucas R.
Job Details: 09/13/2023
"extracted water, replaced drain pump, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Wilmington, DE 19802
Frederick R.
Job Details: 09/13/2023
CX complaint is WM off balance. Inspected/tested and found unit left front side sitting on raised matal floor trim. Also found floor itself to be uneven and showed this to CX. CX removed metal trim and it resolved the issue slightly. LEveled all legs and placed shims under front of unit to help and the CX appeared to be satidfied. Replaced defctive splutch from pre-id. Unit itself is working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 09/13/2023
"cx complaint after preheat errors f6e1, found several f6e1 run-away temp stored, preheated to 350, actual 370, diag showed 355, up it to 400 , actual 420, diag 412, possible stuck relay or corrupted board mis calculating temps, ordering main board and temp sensor; ordrng 1 W11050557 (control) and 1 W10833885 (sensor)"
We serviced a
JENNAIR DISHWASHER
Model JDTSS245GX0
Near Washington, DC 20016
Sherwood
Job Details: 09/13/2023
cx complaint door not opening properly. asrrived confirm issue. found right side door cable defective which allows the door to drop alil faster than normal. ordering parts.; ordrng 1 8194001 (door cable)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Williamsburg, VA 23185
Orbie
Job Details: 09/13/2023
cx complaint rack fell down. confirmed complaint. unit needs adjusters to complete repair. quoted cx for repair. cx agreed. cx PIF. unable to reschedule but advised cx we would contact them when we had part.; ordrng 1 W10712395 (adjuster)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS6
Near Fulton, MD 20759
Israel R.
Job Details: 09/13/2023
Custommer complaint oven is not heating to 350 and the two front burner are not turning on correctly. Tested oven and found the oven is heating to 350 unit was not reaching 350 it was stopping the heating before reaching 350. Calibrated unit and now unit is heating up to 350 and keeping 350. Tested burners and found the burner had good spark good gas but it takes a few sparks to get it to start and then it just lights up with a big ball of fire. Ordering two front bunrers.; ordrng 2 WPW10515454 (burnr-head)s
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Pikesville, MD 21208
Dustin F.
Job Details: 09/13/2023
"went to replace unit, found gearcase ruptured with oil leaking behind splutch. informed cx id have to order more parts and charge more labor. he said no thanks and wants to replace unit. left him with quote with increased labor."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Chantilly, VA 20152
Demonte S.
Job Details: 09/13/2023
Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water from the Door. Call Whirlpool Techline. Per Whirlpool Techline to order the Inner Door & Control Board. ; ordrng 1 W11559689 (Whirlpool Dishwasher Inner Panel) and 1 W11646927 (CNTRL-ELEC)
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Chantilly, VA 20151
Demonte S.
Job Details: 09/13/2023
Installed the Console & Control Board. Tested the unit. Unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Centreville, VA 20120
Demonte S.
Job Details: 09/13/2023
Installed the Float Switch. Tested the unit. Unit keeps saying F8E4 = Float Switch is reading Open. After new float switch installed. When the unit is starting to fill this code is popping up and no water is in the Float Switch Trey. Reordering Control Board. ; ordrng 1 W11410066 (Whirlpool Dishwasher Control Board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Centreville, VA 20120
Demonte S.
Job Details: 09/13/2023
Installed the Funnels and Tub Gasket. Tested the unit. Unit is still Leaking Water. Tub is leaking Water from the seems of the Tub. Ordering Tub & Nuts for upper Rack . ; ordrng 1 W11409866 (Whirlpool Dishwasher Tub) and 4 W11545286 (NUT)s