We serviced a
WHIRLPOOL FREEZER
Model KBFN502ESS02
Near Norfolk, VA 23507
Carl A.
Job Details: 07/14/2022
"cx complaint of unit not making ice checkedu nit to find that water fliter is bad and needs replacing,jumpered out icemaker to tested works as designed cx owes for service call"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Felton, PA 17322
Drew B.
Job Details: 07/14/2022
"cx complaint that unit is icing up under the icebucket again. i found the unit to have full operations, and good ice production and seperator is good. i foudn the unit to need the front lifted up so the angle of the water in icemker doesnt run out and cause ice forming. cx is within grace window of wrrnty unit checks good"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Chantilly, VA 20151
Carl R.
Job Details: 07/14/2022
"overhead light is broken. Replaced control board from previous technician diagnose. Lowered microwave to gain access to screws. Removed vent and control panel. Removed wire harness connections and ground. Removed control and seen damage to control board. Installed new control board and installed all other parts and put microwave in original position. Turned on light to microwave, Unit working properly. Used control"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Yorktown, VA 23692
Lucas R.
Job Details: 07/14/2022
"cx complaint unit not making ice, checked unit found temps at 5 and 40, unit set to 2 and 40, icemaker cycling and filling, per cx if they reset unit icemaker begins working again, found door moolding bowed at door switch causing intermittent ice making, possible issue with icemaker hanging up.; ordrng 1 W11435353 (door) and 1 W11548540 (icemaker) and 1 WPW10221048 (spacer), used 1 WPW10221048 (spacer) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near York Haven, PA 17370
Marc M.
Job Details: 07/14/2022
cx complaint unit is prompting an error code during cycle. found f7e1 but the repair attempts were limited due to the infestation of spiders and other bugs completely surrounding the appliance and cx home. tried to continue foward with repair but found that the belt had also been removed by a mouse also present amongst the infestation. took pics and attached to file of where the mouse was wedged between the belt and the motor pulley and had been crushed. explianed to cx that the unit was not in a sanitary environment for service and no further action would be performed at its present location.
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Yorktown, VA 23690
Lucas R.
Job Details: 07/14/2022
"rent a center add'l 1 year warranty, cx complaint unit not heating, checked unit found open thermostat, replaced thrmostat, tested, element cycling at 130 degrees, normal for 120 vac dryer, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near West York, PA 17404
Marc M.
Job Details: 07/14/2022
cx complaint ice bin was seized in the ice container area and could not be removed by hand. inspected and found that the cover to the ice bin required being removed and the lever releasing the ice bin required a pry tool to disengage from the container. once removing the bin found several ice cubes that had obrstucted the path of the ejector teeth on the icemaker which ultimately caused the seizure in the compartment altogether. was able to clear all excess ice and wipe area of any mositure and unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frederick, MD 21703
Ricky E.
Job Details: 07/14/2022
ck fnd door screws stripped and causing the door to wobble and be out of square... need parts...; ordrng 6 WPW10348409 (screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Spring Grove, PA 17362
Marc M.
Job Details: 07/14/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Enola, PA 17025
Andrew S.
Job Details: 07/14/2022
Cx complaint is that the unit is making a buzzing noise and not cooling. Upon arrival I found that the compressor was not starting. I tested the compressor and found that it is reading inrange. I found that it is seized up. I called MM to verify the diag. I am ordering a ss repair with a 3 call count. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler (Suction-Cond.)) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler (chrg tube to comp)) and 1 W11506635 (Valve) and 1 W11598434 (Evap) and 1 W11506620 (Cap tube to evap) and 1 W11504450 (Cap to evap) and 1 W11109499 (Drier) and 1 3callcount (3 call count SS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Chantilly, VA 20152
Carl R.
Job Details: 07/14/2022
"There is continous noice coming from the Fresh Flow filter and I am not able to remove the . . .filter cover. Inspected unitband can hear dampened not operating correctly. Unplugged unit, removed cover and removed original dampened and installed new dampened. Unit working properly."
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Lebanon, PA 17042
Fred G.
Job Details: 07/14/2022
"cx complaint unit door glass broken. inspected unit in the back of the receiving room and found the front glass is broken, trim vent is broken, handle is bent. ordeing 1 (WPW10310922), 1 (W11214475), 1 (WPW10144883), 2 (WP3196175). please call and schedule cx once parts are in.; ordrng 1 WPW10310922 (trim-vent) and 1 W11214475 (glass-door) and 1 WPW10144883 (hndle-door) and 2 WP3196175 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS
Near Alexandria, VA 22302
Eric W.
Job Details: 07/14/2022
cx complant of unit ui has a chip in it inspected found the chip replaced the unit unit now working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Chesapeake, VA 23321
Branden R.
Job Details: 07/14/2022
"cx complaint will not drain. no physical damage. checked unit drain pump ohmed good , found damaged door , along with bent support and a cracked tub , also will replace sump and pump cause i cant test unit and there is alot of damge around sump and pump . dent goes all the way to control on top i do not know if control is damage from door . ordering all parts for repair .; ordrng 1 W10909756 (tub) and 1 WPW10304231 (support) and 1 W11174870 (door) and 1 W11305308 (control) and 1 W11085683 (sump and pump)"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0AS05
Near Ashburn, VA 20148
Daniel J.
Job Details: 07/14/2022
per notes replaced control and both temp senor after tested by preheating both ovens reached 350f no errors occured
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Portsmouth, VA 23701
Branden R.
Job Details: 07/14/2022
cx stated unit was past 21 days waiting for repair and they 'credited it out ' they advised they got rid of it .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Silver Spring, MD 20904
Roberto I.
Job Details: 07/14/2022
"CX complaint noisy water dispenser and water drops dripping down from dispenser.Tested dispenser, confirmed both complaints. Disconnected water line from valve, no leaks. Inspected connections near the hinge and on the spigot, found them ok. Replaced water line and spigot, the noise stopped and the water drip too. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE01
Near Sandy Hook, VA 23153
Jerod R.
Job Details: 07/14/2022
"tested unit found unit has bad compressor due to leak at ff evap, put in for 3 count do to limited space; ordrng 1 W10276644 (compressor) and 1 W11492867 (evap)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Rockville, MD 20852
Julian H.
Job Details: 07/14/2022
replaced sump asm tested and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Crozet, VA 22932
Eric F.
Job Details: 07/14/2022
"Confirmed cx complaint unit dripping water from ice chute. Found ice clumped up in chute, causing dripping/blockage. Removed blockage, tested unit, unit working as desined."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Aldie, VA 20105
Richard B.
Job Details: 07/14/2022
"CX complant. Still making noise. Prior diagnosis found unit needs motor and blower wheel, When trying to remove , Wheel will have to be cut off , Ordering blower wheel housing also. Further work needed. RB; ordrng 1 WPW10211911 (blower housing)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Palmyra, VA 22963
Eric F.
Job Details: 07/14/2022
"Confirmed cx complaint unit not agitating. Found damage to splutch assembley, replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505EWH01
Near Ocean City, MD 21842
Frederick R.
Job Details: 07/14/2022
"CX complaint is no cool in both sections. Verified complaint. Checked power to compressor and got 120vac and 5vdc from signal wire. Compressor was running good. Evacd unit and found no regrigerant. Pulled both evap covers and saw what appeared to be leak at RC evap. Installed process stub and UV drier. Ordering RC evap, 3way valve, drier, coupler and returning with compresor. Cannot reschedule because 3way valve is FBO. 3 CT SS; ordrng 1 WPW10643261 (evaporator) and 1 W11590197 (3way valve) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mechanicsburg, PA 17055
Sal R.
Job Details: 07/14/2022
"Per the previouse tech, I was able to access and replace the gearcase and splutch. I then recalibrated the unit and ran a auto test. UNit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near ,
Andrew W.
Job Details: 07/14/2022
"Cx complaint is water leaking from under the unit. inspected and verified complaint. unit drain from fc evap is clogged and water is freezing in the bottom of the freezer and leaking out to the floor at the corners of the unit. removed drain tube and drain tube was not clogged. clog is in the cabinet of the unit between the evap and the drain tube. called WPTl and spoke to Andrew. This is a non serviceable area, unit has been deemed non repairable. Informed cx to contact WP CS with SR# for further actions. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Lancaster, PA 17603
Justin L.
Job Details: 07/14/2022
Cx complaint unit stopped making ice again 2 weeks after previous visit. Was able to access and found icemaker on with ice in the mold. Jumped the icemaker and it hesitated in several spots during rotation and took longer than normal to harvest but eventually harvested and filled. Changed temp to -2 in freezer to help with ice production but unit will need icemaker for repair. Once in office will need to contact cx to set return; ordrng 1 W11548540 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFE01
Near Woodbridge, VA 22191
Tanner B.
Job Details: 07/14/2022
Cc the units fc frosted up bad. the rc door had gap in seal.. cleared frost and applied heat to rc door seal at the bottom left.. adheared to cabinet . job complete
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Harrisburg, PA 17109
Andrew S.
Job Details: 07/14/2022
Cx complaint is that the unit is leaving wet clothes at the end of cycles. Upon arrival I found no error codes. I then ran test 12 and found that the unit was able to complete the test without any errors. I found that the drain pump is evacuating the water without any restrictions. I was unable to replicate and issues that would cause wet clothes at the end of the cycles. I found that the unit is functioning as intended. I called TL and spoke Chris with and informed them of my findings. I informed the cx of things to look for if the issue continues per TL. I also pulled the drain hose out of the stand pipe a few inches. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM05
Near Culpeper, VA 22701
Thomas B.
Job Details: 07/14/2022
Cx complaint unit is not working properly inspected unit found the right hand door where the door seats on hinge bottom of door has come apart causing door to move on hinge unit will need new door also gasket on same door is fraying qouted 837.19 cx paid 120.00 service call by CC; ordrng 1 LW10413519 (dor-fip ms)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Felton, PA 17322
Drew B.
Job Details: 07/14/2022
cx complaint that unit is somtimes not making ice at times. i found the error code e2 nd when testing in test 57 the harvest cycle did complete. and then ran tes t45 and fill no issues and also then tried ice box fan on test 36 and no issues the icemsker and chute gasket been replced about 2-3 months ago... no issues with water nor ice dispencing. ... had called techline spoke to andy WPW10553630 3-5 hrs in between checkd airways ordering heater nd icemaker ...; ordrng 1 WPW10553630 (face icemaker) and 1 W11579560 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Woodbridge, VA 22191
Tanner B.
Job Details: 07/14/2022
"Cc the unit not cooling well/ not making ice. unit was set to coldest.. Completley missed the rc evap frozen over, started defrosting and found the thermisitor dark/ corroded .. also the mastic on hign side line on evap pitting and falling part .. unit needs ff fan and housing for evap and evap swapped out.. cx paid for parts , owes 500 ss labor on return ..; ordrng 1 W11492867 (rc evap) and 1 W11435997 (rc evap housing) and 1 W11457241 (rc drip pan) and 1 3ct (3ct)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dover, DE 19904
Taylor F.
Job Details: 07/14/2022
Cx complaint is unit making a scraping sound. Tested inspected and verified complaint. Found a button stuck in the felt strip. Removed object and unit is now working as designed. Job is complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Baltimore, MD 21215
Milton J.
Job Details: 07/14/2022
Conplaint control panel coming off. Inspected and found the top of the console was pealing and had waves. Installed new Console as sent by Pre-ID. Unit is now functioning properly. -MJrob
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Red Lion, PA 17356
Marc M.
Job Details: 07/14/2022
"installed parts and tested unit. cycled both tes 57, 56, and 45. unit now checks good."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Manassas, VA 20111
Demonte S.
Job Details: 07/14/2022
"Installed the Inner Basket, Washplate & Drive Hub. Tested the unit. No Leaks / No Noise. Unit is working as Designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354EBS3
Near Columbia, PA 17512
Marc M.
Job Details: 07/14/2022
"cx complaint unit prompting error and not proceedign thru cycle. inspected unit and foud stored errors f6e1 and f6e4. tested float switch for continuity and found switch to check good. also observed the float cup rise as the water level of the unit increased. noticed however after the cycle began the sump assembly could be heard humming and attempting to run but not pumping water. ran auto test cycle to attempt to force the unit past the float rerlated errors and still pump not pumping. found failed sump assembly and control not recognizing float switch signal. quoted cx for repair. control CBE, all other costs OOW. cx will owe 135 labor on return.; ordrng 1 W10805015 (sump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Berlin, MD 21811
Michael E.
Job Details: 07/14/2022
"This was not intended to be another job. CX had contacted us to let us know they had moved the unit. This unit is from job 598857 needing sealed system service with compressor. No service done due to it was previously diagnosed under 598857. Model and serial i input where generic, not from unit"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Louisa, VA 23093
Eric F.
Job Details: 07/14/2022
"Confirmed cx complaint unit stuck in drain loop. Manually reset unit by holding cancel, tested unit, unit working as designed. If cx calls back pre-id W11210463 (valve) for return visit."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Manassas, VA 20110
Demonte S.
Job Details: 07/14/2022
Inspected the unit. Found that the cx is saying that the Oven / Cooktop will not Heat. I then checked the power to the unit. I'm getting 122.1 Volts. Checked the Gas flow at the gas line by disconnecting the Gas Line at the regulator side. No Gas flow on the On position / Off position. Advised the cx to call the gas company to make sure they didn't turn the gas Off / call builder to have this investigated. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 07/14/2022
Cx complaint unit is not working properly inspected unit found compressor is buzzing and making a whine noise checked all available connections no leaks pressurized with nitrogen no leaks however believe there to be a restriction due to readings on guages ordering compressor and lockrings. ; ordrng 1 W11580057 (Compressor) and 2 W11504415 (Coupler)s and 2 W11504431 (Coupler high side)s and 2 W11506619 (Coupler low)s and 3 W11506635 (Coupler adaptor)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Columbia, MD 21045
Robert L.
Job Details: 07/14/2022
"cx complaint screetch in clockwise agitate , confirmed complaint noise from cam teeth scrapping, with belt and shifter off cam quiet, once shifter added, teeth not clearing, shaft has play, ordering transmissionand wash plate ...will use cam and shifter on return....2 count transmission; ordrng 1 W11510461 (washplate) and 1 W11449840 (transmission)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Keswick, VA 22947
Eric F.
Job Details: 07/14/2022
Installed temp sensor.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Keswick, VA 22947
Eric F.
Job Details: 07/14/2022
Installed temp sensor.
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL01
Near Boyds, MD 20841
Ricardo S.
Job Details: 07/14/2022
"Cx complains that the display not working at all, but when we push the left side of the panel the display light up, so i took the console out and found one of the wires was pinch , now the display is working fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/14/2022
"CX Complaint is there is an error code. Inspected unit and found error flashing F6E1 UI error UI not responding, Also found this unit falls in Scode for element replacement CX states they have extended warranty on unit. But element needs to be replaced. Ordering Element; ordrng 1 W11537778 (Element)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Woodbridge, VA 22191
Tanner B.
Job Details: 07/14/2022
"Cc the unit making banging noise / just very loud noise.. No errors , ran diag and completed cycled.. the gearcase / clutch made a very slight rubbing sound , cx states it doesnt happen all the time. i went over loading w/ cx to make sure that wasnt the issue .. no rubbing on bottom .. ordering gearcase to return with . 2ct gearcase; ordrng 1 W11454734 (gearcase) and 1 2ct (2ct)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Pasadena, MD 21122
Andrew H.
Job Details: 07/14/2022
Customers complaint is the units on draining and also special recall for heater element. I placed heater element I checked for error codes I found f10e1 vent wax motor failure and f9e1 long drain. After replacing element I checked drain pump and found that the housing was pitted from when the chopper blade came off the drain pump causing it to score the drain pump housing this is reducing the pressure that it can build to drain the water. Unit will need new sump assembly and vent wax motor ordering parts; ordrng 1 W11416362 (Sump asm) and 1 W11416460 (Vent wax)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/14/2022
cx has door seal right rc door replaced and heated the sealand unit checked good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Warrenton, VA 20186
Richard B.
Job Details: 07/14/2022
Doors are warped and not even . Bottom of left fridge door is further in than right and top of right door is further in than left. Ordering both doors. CX will inspect and call for service RBB; ordrng 1 W11610996 (door stainless) and 1 W11449026 (door stainless.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Midlothian, VA 23113
John P.
Job Details: 07/14/2022
"CX complaint door wouldn't open, opened door advised doors are tight and is normal tested unit found no errors unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW0
Near Lancaster, PA 17603
Justin L.
Job Details: 07/14/2022
Cx complaint unit takes multiple cycles. Was able to access unit and verify model and serial. Ran unit and found it to heat when checking airflow found it vents through a screen which was restricting airflow causing the issues. Cx will need to address venting. Unit now operating as designed no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXSS5
Near Richmond, VA 23236
John P.
Job Details: 07/14/2022
"9-1, 9-2.CX complaint unit leaking water confirm CX complaint also found signs of water leaking from heater can see enamel on heater has raised inside unit seals are drying out ordering some assembly and heater also heard drain pump surging; ordrng 1 WPW10531320 (Drain pump) and 1 W10703867 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW1
Near Lewisberry, PA 17339
Sal R.
Job Details: 07/14/2022
CX complaint was that the icebin cracked due to a jamed auger. I was able to access and replace the icebin. Unit test good.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Germantown, MD 20874
Ricardo S.
Job Details: 07/14/2022
NO ONE IS HERE TO MAKE THE PAYMENT
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Riviera Beach, MD 21226
Kevin P.
Job Details: 07/14/2022
"unit is in warranty per sb web p.o.p. saved to quik pics. cx complaint lid lock not working, found strike is broken, replaced strike and unit tests good. job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Richmond, VA 23235
Joseph D.
Job Details: 07/14/2022
unit with faulty latch. must replace to enable door closure and operation.; ordrng 1 W11545309 (strike)
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Dunkirk, MD 20754
David J.
Job Details: 07/14/2022
Cx complaint the drying is very inconsistent. Inspected unit and found no error codes. Tested unit and everything worked as it needed to. Going to order an airflow test for return visit as well as call Techline. ; ordrng 1 Airflowtester(TS) (Air flow tester (TS))
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Washington, DC 20011
Samuel R.
Job Details: 07/14/2022
replaced part and tested unit through service mood.also tested in quick cycle unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Milford, DE 19963
Andrew W.
Job Details: 07/14/2022
Cx complaint is oven not working. tested and verified complaint. cx was unable to see the broil flames were lighting on the top of the inner cabinet. had the door open long enough the flames went out. tested the unit 10 times and the unit igniting perfectly every time. also tested bake which ignited perfectly. checked burners and adjusted the flames. unit is working as designed. job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Spotsylvania Courthouse, VA 22553
Thomas B.
Job Details: 07/14/2022
cx complaint unit is not working properly inspected unit found flaking from the top of liner went to apply touch up paint cx states this is not a good enough solution called whirlpool was instructed to refer cx back to whirlpool cx service stated only approved solution for liner is the touch up paint states cx will need to contact whirlpool cx service for further assistance
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Chestertown, MD 21620
Alexander W.
Job Details: 07/14/2022
Cx stated door is falling too fast tested inspected and verified cx complaint found hinge locker came out of place fixed hinge also replaced special project heater from pre-id parts and tested unit unit is working as designed job is complete.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS01
Near Midlothian, VA 23114
John P.
Job Details: 07/14/2022
"CX complaint LEDs on top of unit and in the freezer flashing off and on checked unit found top back left LED in ice maker box assembly out replaced LED, leds now functioning as designed; ordrng 1 W11462342 (Led), used 1 W11462342 (Led) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Glen Arm, MD 21057
Milton J.
Job Details: 07/14/2022
"Cx complaint leaking and ice build up still happening in ice maker/bin compartment. Held whole ice maker assembly with auger, fan and all whill jumped valve with cup under fill tube. Water coming out the fill tube squirting to the left and missing the fill shut. Thawed with steam and did same test but still happening. Unit needs new Ice Maker Fill Tube. -MJrob; ordrng 1 W11415785 (Ice Maker Fill Tube)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/14/2022
Cx complaint unit is not working properly inspected unit removed and replaced the thermostat tested unit now functions normally qouted 432.02 for repair cx paid by CC
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Frederick, MD 21702
Ricky E.
Job Details: 07/14/2022
"customer stated that the units upper rack was falling.. verified issue and fnd upper rack adjusters faulty.. replaced with the updtae kit, unit cks ok... 2 year costco warranty"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/14/2022
"tested unit found unit heater is losing signal from control, replaced control and tested unit is now fully functional"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW5
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/14/2022
"cx complaint unit not advancing cycles, checked unit, unit displaying f7e5 shifter fault. tested shifter, shifter ohmed out good. but not getting proper voltage from control, tested control, control has 121vac but not sending voltage to shifter, quoted cx, $120 service call, $110 labor, $15.00 shipping. W11400681 $222.14, tax $13.33, total 480.47. cx paid $120 service call. advised cx ticket open for 30 days. if cx calls back please send with W11400681"
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near Richmond, VA 23236
Chris B.
Job Details: 07/14/2022
cx complaint unit works sparaticly inspected unit confirmed cx complaint apon arrival door opens and closed very crooked alighned unit with cabinet tested unit working as desighned door was not engaing door switch unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Hampton, VA 23661
Justin W.
Job Details: 07/14/2022
cx complaint fabric softener not dispensing. checked unit to find cold water valve not actuating. found connector loose reseated and tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near Bristow, VA 20136
Demonte S.
Job Details: 07/14/2022
Inspected the unit. Found that the cx is saying that the Dishwasher is giving an Error Code. Ran Service Diagnostics on the unit. Error Codes are F8E4 = Float Switch Open. Checked the Float Switch. Found Water is in the Tray. Checked the Heater Element. Heater has Silver Bushings. Heater Element is tight. Lower kick plate wasn't sitting properly. Fixed lower kick plate. Went over loading instructions with the cx about the lower rack. Cleared error codes. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Hockessin, DE 19707
Alexander W.
Job Details: 07/14/2022
Cx stated loud clicking noise inspected tested and verified cx complaint found clicking noise coming from splutch but splutch is working as designed cx instruct on how the splutch works unit is working as designed job is complete.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMHA9019HZ4
Near Martinsburg, WV 25403
Danny R.
Job Details: 07/14/2022
door wasnt respounsive the hoile time will need door replaced checksok
We serviced a
KITCHENAID RANGE
Model KICU500XSS
Near Newark, DE 19711
Alexander W.
Job Details: 07/14/2022
Cx stated unit is giving F1E0 error code. Tested inspected and verified cx complaint reset power at breaker for 3 minutes turned back on and tested unit. Unit is working as designed job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ05
Near Aberdeen, MD 21001
Neil H.
Job Details: 07/14/2022
cx complaint frost in the fc heated up the fc door gasket and leveled the doors unit checked good
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22314
Eric W.
Job Details: 07/14/2022
send back as shop job; saved tckt
We serviced a
JENN-AIR RANGE
Model JES1450DS1
Near Norfolk, VA 23509
Carl A.
Job Details: 07/14/2022
checked unit to find the bake element is open and will be need to complete job orderpart needed for repairs; ordrng 1 W10779716 (Bake Element)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/14/2022
Cx complaint unit is not working properly inspected unit found squealing at idler removed and replaced the idler tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Great Mills, MD 20634
Robert A.
Job Details: 07/14/2022
Cx complaint that the unit is not draining. I inspected the unit and confirmed the complaint. I found drain pump would hum but the water is not draining. I removed the drain pump and found nothing obstructing the drain pump. I replaced the drain pump and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Dallastown, PA 17313
Drew B.
Job Details: 07/14/2022
"cx complaint that unit is not closing correctly... found the handle is lose because the holes is stripped.. needed trim vent replaced, and replaced and now closes and checks good"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Silver Spring, MD 20904
Roberto I.
Job Details: 07/14/2022
Replaced parts and ran a timed dry cycle. The timer ran ok and unit worked as designed
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Lancaster, PA 17602
Justin L.
Job Details: 07/14/2022
Cx complaint unit runs for 10 seconds then shuts off. Was able to access unit and during testing found that the unit would run for 10 seconds then shut off then turn back on again by itself. Found motor to be overheating causing the overload switch to trip. Replaced motor and blower wheel with preid and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DRYER
Model MED5500FW2
Near Salisbury, MD 21804
Frederick R.
Job Details: 07/14/2022
CX rescheduled for tomorrow 7/15. See sticky notesblower wheel(WPW10211915) being sent to JC tonight from OS; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Smyrna, DE 19977
Taylor F.
Job Details: 07/14/2022
Cx complaint is unit not washing. tested inspected and verifed complaint. Found the sump to be defective. Replaced sump from pre ID. Tested unit and unit is now working as designed. Job is complete.
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Richmond, VA 23236
Chris B.
Job Details: 07/14/2022
cx complaint unit will not start cycle inspected unit confirmed cx complaint found no power at light blue wire found belt and thermal fuse good found open therister ordering thermister and control; ordrng 1 W11526004 (control) and 1 WP8577274 (thermister)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Phoenix, MD 21131
Neil H.
Job Details: 07/14/2022
cx complaint replaced the panel unit checked good.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23224
Chris B.
Job Details: 07/14/2022
cx complaint unti will heat inspected unit confirmed cx complaint found open tco replaced tco tested unit working as desigthned
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Gum Spring, VA 23065
Jerod R.
Job Details: 07/14/2022
"tested unit found unit sump is laboring due to colaspped feed tube assm.and cracked manifold unit will need sump and feed tube , and will need heater swapped as it has not been done; ordrng 1 W10872558 (feed tube) and 1 W11545334 (manifold)"
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW3
Near Baltimore, MD 21229
Milton J.
Job Details: 07/14/2022
Complaint unit not spinning. Installed new Shifter as ordered by previous tech. Calibrated. Auto tested and unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYW01
Near Charlottesville, VA 22911
Eric F.
Job Details: 07/14/2022
"Confirmed cx complaint unit not dispensing ice. Found auger motor receiving voltage but not functional. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Richmond, VA 23221
Chris B.
Job Details: 07/14/2022
replaced motor and cap tested unit working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Cambridge, MD 21613
Jonathon C.
Job Details: 07/14/2022
"cx complaint, display non functional. tested, inpected, verified complaint. found ui non functioning and suface lamp not operating. replaced ui and control from pre id. tested unit, job is complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW2
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 07/14/2022
Cx complaint unit is not working properly inspected unit found terminal block blown unit will need new terminal block ordering parts ; ordrng 1 W11122557 (cntrl-elec) and 1 WPW10245259 (block-term) and 1 WPW10281322 (connector)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22911
Eric F.
Job Details: 07/14/2022
"Confirmed cx complaint unit not operating. Found unit unable to lock properly. Installed pre-i'd lid latch, unit still not operational. Ordering control.; ordrng 1 W11170319 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model FDGGGG
Near Chantilly, VA 20152
Carl R.
Job Details: 07/14/2022
"Arrived at cx home, no answer at the door. Called office called cx. Waited 10min. Needs to reschedule."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near York, PA 17402
Drew B.
Job Details: 07/14/2022
cx cancelled after calling hiusband about qoute
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Trent Woods, NC 28562
Ronnie B.
Job Details: 07/14/2022
"cx complaint of unit not drying clothing. checked unit and tested, found that the ouotlet thermistor is reading open. removed and replaced outlet thermistor, tested, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Wilmington, DE 19809
Taylor F.
Job Details: 07/14/2022
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the unit to be powering itself off every 2-3mins. No lights, no fans, no compressor. It would turn itself back on after 5-10 seconds. Verifed power supply board and main control both have 120VAC when unit turns off. Found FC evap heavily frozen but found no evidence of why this would happen other than the PO failure. Heater fuses had condinuity and thermistor read in range. Ordering power supply board. Called the office and rescheduled for 7/21/22. Cx paid in full 463.77 in cash.; ordrng 1 WPW10624574 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Centreville, VA 20120
Richard B.
Job Details: 07/14/2022
"CX complant. Washer leaking after repair. CX stated washer leaked after washing a load of blankets, Found units are stacked. Ordering a bellow and valve assemblys. Will need two techsto access valve assemblys and hoses, Inside . Found no evidence of leaking at drain pump area, Ordering valves and bellow, Two tech further work needed. RB; ordrng 1 W11314648 (bellow) and 1 W11316255 (valve) and 1 W11316256 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/14/2022
"cx complaint not making ice, found tray in twist position, reset would nto return to home, replaced icemaker from pre-id tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Moseley, VA 23120
John P.
Job Details: 07/14/2022
"Installed compressor vacuum charge tested working as designed; ordrng 2 W11506619 (Coupler)s, used 2 W11506619 (Coupler) from stock"