Service History 5 - VIA Appliance

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Round Hill, VA 20141

Ricky E.

Job Details: 12/04/2023

"safty team samantha... customer stated that when the units valves are turned on by accedent, when the valve is pushed the igniter will spark... this is normal operation for a gas cooktop. i explained that when ever the gas is loading like that, that shutting the gas down on the house side is what is supposed to happen."

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Hanover, PA 17331

Bernard M.

Job Details: 12/04/2023

"Cx complaint unit doesn't wash dishes. Entered diag and found error code F7E1 motor fault. Attempted to run test and there was no activation from sump. Also found the console beginning to peel along the top. Ordering console and will use sump on return, once available contact cx to reschedule; ordrng 1 W11660284 (console)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dagsboro, DE 19939

Frederick R.

Job Details: 12/04/2023

"CX complaint is WM loud. Inspected/tested and no codes. All functions working properly. However there was a loud noise coming from under unit that I could not pinpoint. Ordering motor, splutch, belt and capacitor. All parts in stock so I rescheduled CX for Monday 12/11/23 am preferred. CX provided receipt of delivery for 11/25/22 and this ticket was created on 11/21/23 so it is under warranty for this repair.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W10721967 (splutch) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Finksburg, MD 21048

Brian R.

Job Details: 12/04/2023

replaced parts ordered and tested unit. tested first empty and unit ran a few min then went on cool down. put a wet towel over bars and unit ran then switched over to drying. unit now checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS1

Near Chesapeake, VA 23320

Branden R.

Job Details: 12/04/2023

"cx complaint light wont come on , checked unit and found door warped on the bottom also found door latch snapping shut causing unit to think door it shut . tryed to reseat and was unable to fix it . ordering all parts for repair to unit .; ordrng 1 W11416785 (outter door) and 1 W11412299 (door latch)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS2

Near Charlottesville, VA 22903

Kyle A.

Job Details: 12/04/2023

Installed element but units control is only sending 120. Control will need to be replaced. Cx to think over estimate for control.; ordrng 1 W11099784 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB7759AWW0

Near Bowie, MD 20715

Davonte

Job Details: 12/04/2023

"cx complained door was free falling, confirmed cx compliant. after inspecting unit, notice that door hinge wasnt connected to door spring, reseated door hinge into spring, unit working as should"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Louisa, VA 23093

Thomas B.

Job Details: 12/04/2023

Removed and replaced the timer tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL DRYER

Model LSE7804ACE

Near Alexandria, VA 22302

Lloyd B.

Job Details: 12/04/2023

Cx complained the unit did not tumble. Installed new blet and pulley and tested and it now heats and tumbles. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Falls Church, VA 22046

Lloyd B.

Job Details: 12/04/2023

"Cx complained of no water. Inspected the unit and found the reservoir is frozen. Air could be seeping from the evap, to the reservoir. Unit needs new gasket. Instructions could be found from pointer W10687916; ordrng 2 W10684392 (gasket)s"

We serviced a

WHIRLPOOL COOKTOP

Model WFE515S0JS4

Near Charles Town, WV 25414

Ezra M.

Job Details: 12/04/2023

cooktop came with insufficient sealant between glass and frame. ordering cooktop; ordrng 1 W11178791 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charles Town, WV 25414

Ezra M.

Job Details: 12/04/2023

"valve failed, ordering valve; ordrng 1 WPW10279909 (valve-inlt)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Arlington, VA 22213

Lloyd B.

Job Details: 12/04/2023

"Cx complained the unit did not dispense ice Inspected the unit and found that in step 97m the unit recognized the bin present and not present. The switch for the dispenser opens and closes. At the auger motor, there is no power. At the control, p3 7-8, there is no power going to the motor. Unit needs new control.; ordrng 1 W11533211 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Ashburn, VA 20148

Demonte S.

Job Details: 12/04/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I then checked the power to the Ice Maker. I'm getting 120.2 volts. Tried to jump the Ice Maker with button underneath being pressed. Ice Maker will not Harvest. Installed new Ice Maker. Tested the unit. Ice Maker Harvested & Filled. No leaks. Cx then pointes out that the Arm for crutched & cubes ice isn't moving to allow these options. I put grease on the shaft. Tested the Dispenser. Dispenser is now Dispensing Crushed Ice Cubed Ice. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Clifton, VA 20124

Daniel J.

Job Details: 12/04/2023

fridge constant noise from behind unit and also dent in right side door within thirty days of purchase removed back panel wobble from condenser fan attempted to straighten out shround no change; ordrng 1 W10815687 (door right side) and 1 W11127829 (condener fan) and 1 WPW10406719 (shround) and 1 WP2188935 (fan blade)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Stanley, VA 22851

Danny R.

Job Details: 12/04/2023

i found unit giving soak codes and doing things not programmed will need control als temp sensor seems out of range wi; ordrng 1 W11419171 (control) and 1 W11165546 (water vavle)

We serviced a

WHIRLPOOL FREEZER

Model WRT541SZDM01

Near Charles Town, WV 25414

Ezra M.

Job Details: 12/04/2023

"when door hinges were reversed to left side, lower rc door hinge area damaged, bolt cross threaded and cabinet seperated from liner, bolt hole threads damaged, advised cust contact who delivered and installed."

We serviced a

KITCHENAID DISHWASHER

Model KDPM354GBS0

Near Odenton, MD 21113

Emmanuel R.

Job Details: 12/04/2023

Replaced sump and tested unit. Unit is now working properly. No leaks detected.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC0

Near Parkville, MD 21234

Alexander D.

Job Details: 12/04/2023

"replaced lower harness. found white wire from J3-4 to shifter open. ran calibration and autotest. both completed properly, no errors came back. even waited thru a drain and spin cycle to be sure unit is good now and that completed too. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INBL01

Near Clifton, VA 20124

Daniel J.

Job Details: 12/04/2023

tested unit no change issue in control customer paying the difference in price for control will return with evap fan if needed after control replacement customer aware if need its would be more than already paid collected 174.12 for the control; ordrng 1 w10823804 (control)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Greencastle, PA 17225

Andrew S.

Job Details: 12/04/2023

Cx complaint is that the unit is not turning on but has power. Upon arrival I verified that the unit is getting the proper voltage. I then accessed the rear of the unit and tested the element and thermostats/thermal fuses. I found that all of the componants tested good. I then inspected the timer and found that the knob is not turning the timer. i am ordering the timer and knob. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near Brambleton, VA 20148

Demonte S.

Job Details: 12/04/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling again. Checked the compressor. Pins 1 & 2 = 8.2 Ohms. Pins 2 - 3 = 15.2 Ohms. Pins 3 & 1 = 7.6 Ohms. I then checked the Start Device. I'm getting Open Line on the start Device & Capacitor. Filled the unit with 140 Psi of Nitrogen. Unit is leaking at the Drier. Installed new Compressor, Access Valve & Drier. Filled the unit again with 140 Psi of Nitrogen. I then let the unit sit for 20 mins. No leaks. Filled the unit with 1.9 Ozs. Unit is starting to Cool. Unit is working as Designed. ; ordrng 1 W10843121 (Whirlpool Refrigerator Filter Drier), used 1 W11506635 ( Access Valve ( DS / Vs )) from stock"

We serviced a

JENN-AIR HOOD

Model JXW8536HS1

Near Harrisburg, PA 17110

Cody H.

Job Details: 12/04/2023

"Was able to access unit and replace parts per previous visit. Tested unit and unit is working as designed, no further work needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Washington, DC 20017

Sherwood

Job Details: 12/04/2023

cx complaint not cycling. arrived and found 120vac going to motor but motor is not coming on. ordering pump and motor; ordrng 1 W11025157 (pump and motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Washington, DC 20001

Samuel R.

Job Details: 12/04/2023

cx complaint unit is not washing dishes.inspected unit and found no error codes.ran service test and past all test.will need clear door to make sure spray arms are spraying properly; ordrng 1 cleardoor (clear door)

We serviced a

WHIRLPOOL WASHER

Model CET9100GQ2

Near Washington, DC 20009

Samuel R.

Job Details: 12/04/2023

replaced parts and tested unti now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 12/04/2023

"cx complaint unit dripping from ice chute, verified issue, ran test 3, come to find ice box fan acting sluggish, also ice chute door is not sealing as designed. ordering ice box fan and ice chute to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10577864 (door-ice)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near York, PA 17406

Sal R.

Job Details: 12/04/2023

"I was able to access and replace the door lock. I then tested the unti and fou d that the unit would enter diag and then kick me out several times. I fou d all funtions of the control console are preseant , but opperation is intermitant. I am ordering 1 control board (W11583890). Return is set for 12/6; ordrng 1 W11583890 (control bord)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Spring Grove, PA 17362

Sal R.

Job Details: 12/04/2023

"CX has 2 compaints, 1st is that the Evap grill/fan cover has fallen off. I found that the left side clip is fragmented and not staying secure to theFC rear wall. CX also has coolingt concern. I foun d that the temp is 1 when set to zero in the FC , however the evap fan motor is no turning. I am ordeirng 1 FC evap fan motor (W11578030) and 1 grille (W10871842). Once the parts are avalible, please have someone for the office call to set a return date.; ordrng 1 W10871842 (grille) and 1 W11578030 (Evap fan motor)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Germantown, MD 20876

Julian H.

Job Details: 12/04/2023

CX complaint about unit not recognizing door close tested & found that harness switch asm is not closing everytime that door is being pushed checked door looked fine as well hinges need part; ordrng 1 W11578578 (harness switch)

We serviced a

WHIRLPOOL DRYER

Model SDE515DAYW

Near Hyattsville, MD 20783

Shawn D.

Job Details: 12/04/2023

cx complaint unit is not heating like it used said it taks 4 plus cycles to dry clothes. inspected unit then ran unit and was heating checked flow outside we have good flow no vent cover. i then opened door to dryer and its warm inside not hot at all. checked all fuses and heater and checked out good. ran unit again and is heating good we have good power to thermostats heater clicked off and never came back on. checked cycling thermostst and is open still and after everything cooled i got a nice click from the thermostst and now tests good. thermostst is going bad i dont have one in v/s gave cx quote and she agreed and paid in full call customer when part comes in; ordrng 1 WP503979 (thermostat 57.21)

We serviced a

WHIRLPOOL RANGE

Model KSDB900ESS8

Near Gordonsville, VA 22942

Thomas B.

Job Details: 12/04/2023

"Cx complaint unit is not working properly inspected unit found the front left valve stem will not turn completely only 3/4 of the way. Oddly looks like all the knobs are the same on the unit. this is a power burner usually has a different knob / settings unable to verify if the correct knob is in place. the knobs appear all the same, however dist states there is 2 different types of knobs ordering as well incase wrong knob is used on the burner.; ordrng 1 W11679667 (Manifold) and 1 W10872668 (knob/bezel) and 1 W10872674 (knob/beezel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 12/04/2023

"Tub seal failed, allowing water to drip down left side of door panel onto floor . Ordering tub seal; ordrng 1 W11483553 (tub seal)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near McLean, VA 22101

Lloyd B.

Job Details: 12/04/2023

"Cx complained of residue on the clothing, says she cannot add extra water. Inspected the unit and found the button that adds water, was stuck so could not be pressed to allow more water. Removed button/switch and adjusted so it can now be pressed. Reinstalled and tested and more water can now be added. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Lucas R.

Job Details: 12/04/2023

"upon arrival pressures running, -20 L 40 H pressurized 120 psi nitrogen, sprayed all joints, no visible leaks, flushed all lines, and replaced all parts, vacuumed and charged, running pressures -5 L and 75 H, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Sykesville, MD 21784

Brian R.

Job Details: 12/04/2023

cx complaint is lid broke again and this is the 2nd lid that broke. replaced the lid and tested and checked over unit. unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Nottingham, MD 21236

Alexander D.

Job Details: 12/04/2023

replaced icemaker. tested unit. icemaker started to move but tray only turned 1/4 turn then made a clunk and went back to home position and never called for water. icemaker defective. reordering icemaker. called office because parts in stock and saw theres an opening for tomorrow. spoke with LW who is ordering icemaker and scheduled return visit for tomorrow 12/5; saved tckt

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Washington, DC 20005

Samuel R.

Job Details: 12/04/2023

cx complaint unit is not making iuce.inspected unit and could comfirm found unit to have poor water flow.bypassed filter and no change.unit will need a new water valve W10897719; ordrng 1 W10897719 (water valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Chesapeake, VA 23322

Zachery R.

Job Details: 12/04/2023

"cx complaint unit leaking and ice randomly being dispensed. checked unit, verified leak issue, come to find poor seal on seperator, ordering water line and seperator to complete repair.; ordrng 1 W11680400 (water line) and 1 W11616802 (dispenser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Virginia Beach, VA 23453

Zachery R.

Job Details: 12/04/2023

"cx complaint unit cooling intermittently, checked unit, rc at 39 degrees, fc at -1 degrees, evap has good frost pattern and thermistor reading 18k ohms, spoke with LR, was advised to order ss components to complete repair. cx paid service fee, check in bag.; ordrng 1 W11580057 (compressor) and 1 W11109499 (drier-tube) and 1 W11625643 (evap)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Gordonsville, VA 22942

Thomas B.

Job Details: 12/04/2023

"Cx complaint unit kept getting stuck on 23 mins also on 17 mins ran error codes none detected automatically test no issues, took apart the rotor and stator checked the slider all in good condition no issues reassembled and replaced the control board ran autotest cycle and Inspected for proper use unit now functions normally"

We serviced a

JENN-AIR HOOD

Model JXD7036YS5

Near Elkridge, MD 21075

Robert L.

Job Details: 12/04/2023

"cx complaint foam strip stuck in periscope vent, found cooktop foam had come loose and stuck to periscope, was able to pull out in one piece, cooktop extremely tight in counter, installer added foamfor spacing in rear became detattched over time, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model krsf705hps01

Near Nanjemoy, MD 20662

Leon

Job Details: 12/04/2023

Cx complaint was unit wasn't cooling confirmed issue The thermostat was reading about 36°. The unit was set to 36 Biggest issue i've seen in client's unit was that he was blocking a lot of the air vents in the refrigerator with food Client said he will adjust the temperature and clear the back wall some Check Evaporator evaporator had a great frost pattern Everything with the unit was working great while I was in the home

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 12/04/2023

"Cx complains that the ice maker leaks and make nosies, inspected unit, ran test mode, the ice maker motor cks ok, but the test#44 bucket switch not working,.. the ice maker overfilled.. order parts; ordrng 1 W10873791 (icemaker) and 1 W10918003 (switch-rkr) and 1 WPW10341320 (valve-inlt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Pasadena, MD 21122

Dustin F.

Job Details: 12/04/2023

"Inspected unit, Found the rails were frosted from air leak in gasket and unit not leveled creating gap in door. releveled fridge, adjusted door and thawed out rails. Unit now works as intended. cx happy."

We serviced a

JENNAIR OVEN

Model JGRP548HM05

Near McLean, VA 22101

Lloyd B.

Job Details: 12/04/2023

Cx complained the units rack could not pull out. Inspected the unit and found the clip from the light was coming off and hitting the rack. Removed the clip and tightened it so it held the lens and did not interfere with the rack installation/removal. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505EWH01

Near Ocean View, DE 19970

Frederick R.

Job Details: 12/04/2023

CX complaint is lights dim. Inspected and verified. The FC diamond light shows 2 diaodes and the strip light shows one. The RC diamond light shows 2 diodes. All other lights in unit are working properly. Accordering to ScodeSPoke to Leon at WPTL. This is a SXS and has only one. The rest are strip and diamond LEDS but they all run in series. Called WPTC and spoke to Amir. WP is sending 2 (W11226500) and 2 (W10876365) direct to VIA for this ticket. Also ordering LED kit W11683241 per service pointer. .CX charged $139 SC fee which was paid by CCCannot reschedule at this time; ordrng 1 W11683241 (led kit)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Wilmington, DE 19808

Taylor F.

Job Details: 12/04/2023

"Cx complaint is unable to turn know. Tested inspected and verifed complaint. Found unit falls under SP for knob and timer. Ordering knob and timer, cannot reschedule at this time.; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Phoenix, MD 21131

Neil H.

Job Details: 12/04/2023

replaced the rc handle unit checked good.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Chesapeake, VA 23322

Branden R.

Job Details: 12/04/2023

cx complaint unit not heating checked unit and found OL heating element . advised cx to have vents cleaned and i will be ordering new element for repair . while testing unit found extra power not allowing to be pressed . ordering new UI and heating element for repair .; ordrng 1 WP3387747 (heater) and 1 W11413566 (UI)

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Boyce, VA 22620

Danny R.

Job Details: 12/04/2023

installed parts checks ok

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL03

Near Tysons, VA 22102

Lloyd B.

Job Details: 12/04/2023

"Cx complained the unit had an error; Inspected the unit and the error was for stuck key, F2E1. The connections are all secure. Installed new console and after programming tested and the unit now operates as designed. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Falls Church, VA 22043

Lloyd B.

Job Details: 12/04/2023

Cx complained of long dry times. Inspected the unit and found no error codes and it heats and tumbles but no air goes outside. The vent in the rear is kinked. Made it straight and tested and still no air came outside. Removed vent and there is great air coming from the unit. Cx needs duct cleaning co. Install and instruct. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 12/04/2023

"cx complaint unit isnt keeping temp in FC. i took a FC temp and found 22 degrees. checked pressures and found 20in vacuum, 48psi high side. compressor amped at .50amps. dumped system and charged with 140psi of nitrogen. I waited about 20mins and found needle moved maybe about 1psi. tried to find leak with soapy bubbles and found no results. I called TL unit to be sent in for review. results will get sent to me.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Purcellville, VA 20132

Ricky E.

Job Details: 12/04/2023

customer stated that the unit stopped cooling again. verified issue and fnd unit at room temp and running. unit has a leak.. need parts..; ordrng 1 WPW10239732 (evaporator) and 1 w11505166 (evap) and 1 w11590197 (3 way ref valve) and 1 W10779331 (compressor) and 3 3callcount (3 call count)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Bristow, VA 20136

Daniel J.

Job Details: 12/04/2023

installed new drain pan and evap fan with harness made sure drain was clear and tested drain pan by pouring hot water into tray water went down drain also installed clips and zip ties to back wall to secure evap

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 12/04/2023

"Cx complains that the unit stopped making ice or dispensing water, inspected unit, filter cks ok, good water pressure from supply hose. no water on filter housing, problem with water inlet valve. order parts; ordrng 1 w11512399 (valve inlet) and 1 WPW10341320 (valve-inlt)"

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUDR204ESB00

Near Vienna, VA 22181

Jason A.

Job Details: 12/04/2023

CX complaint FRIDGE - BEV CTR not cooling. Cut into system. Very little refrigerant. Install coupler & UV drier. Run vac & closed manifold. Waited 15 minutes = No change. Filled with R134a & waited for temp change. Advised CX possible refrigerant leak & to keep checking temps. Evap not replaceable - CX placed a digital thermometer in upr section. If CX calls back send shopjob & send tech to check for UV dye > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Bowie, MD 20720

Davonte

Job Details: 12/04/2023

"cx complained unit wasnt cooling in the rc and fc side. confirmed cx complaint. temps in the rc are 66 degrees and 59 degrees in the fc. while inspecting unit mcould hear compressor making a loud buzzing now .checked compressor. unit is hot to the touch. no frost pattern on evap.. called ss tech sd. he advised to order compressor, evap and drier. parts are covered under 5 yeat warranty., cxc paid scf.; ordrng 1 W11598433 (evap) and 1 W11504423 and 1 W11504415 (coupler) and 1 W11109499 (drier) and 1 W11504445 and 1 W11504447 and 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 and 1 W11506621 and 1 W11506635"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near New Market, MD 21774

Ricardo S.

Job Details: 12/04/2023

"Cx complains about a frost on Rc. inspected unit, the evaporator cover is full of ice.. defrsot problem.. the defrsto sensor is bad, also the drip panl is bad and water leaks on both corners. order services kit and fan assy with thermistor..; ordrng 1 w11457241 (service kit) and 1 W11033168 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Bowie, MD 20720

Davonte

Job Details: 12/04/2023

"cx complained unit food was freexing in the rc side. confirmed cx complaint. eggs and milk were frozen. unit reading at 35 degrees. freezer reading at 2 degrees. freezer i working as should. while inspecting unit i could see front right wheel was crac ked and coming apart. unit will need control box, and wheel.; ordrng 1 W11353813 (control box) and 1 WPW10475495 (wheel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charles Town, WV 25414

Ezra M.

Job Details: 12/04/2023

"water valve failed, ordering valve.; ordrng 1 WPW10279909 (valve-inlt)"

We serviced a

WHIRLPOOL FREEZER

Model WRT134TFDB01

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 12/04/2023

"CX Concern the unit not cooling in RC well / noise in FC.. unit was unplugged , but has been running for about 3days .. arrived and found the fans working and compressor .. .3amps on compressor , lower than normal .. found a slightly heavier frost on high side line coming into evap , finger will not stick .. sign of low charge or insufficent compressor. ordering evap/ compressor . returning w/ fan / harness to be safe.. needs to be taped into and verifed compressor and leak check system ..; ordrng 1 W11579351 (evap) and 1 W11580057 (compressor) and 2 W11109499 (filter)s and 1 W11577969 (fc fan harness) and 1 WP2315539 (fan) and 2 W11506635 (coupler)s"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 12/04/2023

"Concern the units vent guard wasnt operating , found the spring failed .. Reattached spring and tested unit. Job complete"

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near Arnold, MD 21012

Dustin F.

Job Details: 12/04/2023

"Upon arrival, CX brought to our attention of dents inside unit as well. Inspected unit, confirmed cx complaint. Found Dryer drum warped and dented. Went to install front panel and found panel dented on bottom right corner with deep scratches. Reordering Panel and ordering drum.; ordrng 1 W10541657 (drum) and 1 W11491471 (Front panel ( reorder))"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS

Near Annapolis, MD 21403

Dustin F.

Job Details: 12/04/2023

cx complaint unit control stopped workinginspected unti confirmed complaintfound L1 terminal loose at powerblockresecured power wire and tested unitunit now working as intended

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW00

Near Hollywood, MD 20636

David J.

Job Details: 12/04/2023

Customer complaint right side RC door gasket is defective. Arrived today and inspected unit and verified complaint found on right side door gasket should be coming off inspected everything else on unit and everything is working properly ordering white door gasket for return visit and will replace when part arrives.; ordrng 1 W10830189 (White door gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Wilmington, DE 19808

Taylor F.

Job Details: 12/04/2023

"Cx complaint is rust on the from panel. Unit is within 1 year warranty. Ordering door panel, cannot reschedule at this time.; ordrng 1 W11461694 (panel)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Newark, DE 19711

Taylor F.

Job Details: 12/04/2023

"Cx complaint is unit leaks water. After talking to the cx it has only happened twice in the last 6 months and both times were bedding. The cx came into the laundry room to find a bunch of water on the floor and didnt know where is came from. Inspected outer tub, gearcase, inlet valve, drain hose and all other water connections and places the unit could leak from and found no signs of water or that there ever was water coming from unit. Cx is not using to much detergant and not over filling the unit. Informed cx that it is possible the water is coming from an outside source other than the washer. Unit is working as designed. Job is complete."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Aldie, VA 20105

Ricky E.

Job Details: 12/04/2023

"tech line steve, start time 12:10, 377 12:31.... customer tated that the unit will not stay hot after preheat, and the unit will not reach full temp during preheat. verified issue and fnd no errors. ran a cycle on the upper oven and out of preheat the unit was at 377 when set to 400, and never cycled back on after that. both ovens are reacting the same... once restarting the unit, the temps come back up.. unit will need the ui assy and will have a harness just in case; ordrng 1 w11600643 (control panel) and 1 w11245674 (main harness)"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS4

Near Bowie, MD 20720

Davonte

Job Details: 12/04/2023

"cx complained that the microwave display wasnt working and turn table is broken. after inspecting unit confirmed cx complaint. installed new MW door , display is working as should. odering turn table for cx. cxc paid in full for everything, 0 turntables in stock; ordrng 1 W11402532 (turntable)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Harrisburg, PA 17112

Cody H.

Job Details: 12/04/2023

"Cx complains unit is making loud chattering noise randomly during opperation. CX showed tech video of complaint. Unit is not making noise on arrival. Was able to put unit into diagnostic mode and manually move damper and noise began but faded out. cx said that was the noise but lesser of so. Also found condenser to be rubbing on mounting bracket causing vibration. Unit will need diffuser and mastic for repair. CX also complains unit has issues dispensing water, found water not coming out of dispenser, traced waterlines back to filter housing, unit has water going into as well as out of filter housing, icemaker as well is pulling water with no issues. found waterline in door to be at a hard bend not allowing water to pass through. Office to schedule with cx when all parts arrive.; ordrng 1 W11645127 (diffuser) and 3 4318168 (mastic)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 12/04/2023

"Cx complans about a water leak, inspected unit.. ran normal cycle, sump pump, drain pump, tub seal and hoses cks ok, unit cks and works fine, no leaks"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Annapolis, MD 21403

Dustin F.

Job Details: 12/04/2023

"cx complaint dishwasher door would fall openInspected unit, confirmed complaint. Found Left Side Door hinge came unsecured. Reseated Door hinge spring and latch then tested unit. unit now working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Silver Spring, MD 20906

Israel R.

Job Details: 12/04/2023

"Customer complaint unit is not cooling still after replacing part. I tested the unit and found the unit is not cooling fans are blowing warm air. i pulled unit out and installed watt meter and found the compressor on low speed is reading 24 watts and the high speed is only reading 78 watts. The unti has a bad compressor or completly empty. I quoted 500 dollars for SS work replacing the compressor, Dryer, coupler and evaporator. owes 500 labor.; ordrng 1 WPW10143759 (Dryer) and 1 W10832994 (compressor) and 1 W11506635 (Coupler) and 1 W11492867 (Evaporator)"

We serviced a

WHIRLPOOL WASHER

Model wfw70HEBW1

Near Brentwood, MD 20722

Shawn D.

Job Details: 12/04/2023

cx complaint unit is not filling with water. inspected unit then checked for errors and had f8e1 f6e3 so cleared codes and ran diag cycle and had no water flow so canceled cycle and checked water valves to see if on found hot falve leaking some from house supply and cold valve off. turned valve on and ran diag cycle again and this time unit filled with cold and hot water cycled completed. i started a quick wash cycle and unit seems good to go then opened door and noticed standing water in front of bellow gasket. found holes clogged with dog hair from prev owner and now is draining good. i then gave cx qiote for new gasket incase wants in replaced. collected fo service fee; ordrng 1 W11106747 (bellow 196.60)

We serviced a

JENN-AIR RANGE

Model JGRP430HL

Near Washington, DC 20024

Samuel R.

Job Details: 12/04/2023

cx complaint unit door is not unlocking.inpected unit and could confirm.found latch to be seated in the wrong spot.lined up latch properly and unit is no working properly

We serviced a

WHIRLPOOL DISHWASHER

Model KUDD210T0

Near Alexandria, VA 22302

Christian C.

Job Details: 12/04/2023

Cx complaint unit panel is falling off. Inspected unit found kick plate not secure. Secured kick plate.

We serviced a

JENNAIR RANGE

Model JDRP536WP01

Near Wilmington, DE 19807

Taylor F.

Job Details: 12/04/2023

"Replaced control from previous diagnosis and unit is now working as designed., Job is complete."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Ashburn, VA 20148

Demonte S.

Job Details: 12/04/2023

"Installed the Control Board, Upper Harness & Lower Harness. Tested the unit. Unit is working as Designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Washington, DC 20024

Samuel R.

Job Details: 12/04/2023

cx complaint unit is not cooling in fridge section.inspected uniut and got 68 degress in fridge section and 2 in freezer section.found rc thermister to be shorted.unit will need anew evap thermister.cx owes 110 on return visit and will have fridge cleared.W10871610; ordrng 1 W10871610 (harness)

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Wilmington, DE 19805

Taylor F.

Job Details: 12/04/2023

Replaced all parts from previous diagnosis and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Claymont, DE 19703

Taylor F.

Job Details: 12/04/2023

"Cx complaint is lights out in the RC and FC. Tested inspected and verifed complaint. Found there to be a service pointer regarding this issue. SP covers the lights and labor to repalce them. Cx paid for SC by CC. Ordering lights, cannot rescheudle at this time.; ordrng 1 W11683243 (module)"

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near California, MD 20619

David J.

Job Details: 12/04/2023

F7e5 shifter faultCustomer complaint unit is not spinning clothes arrived today and inspected unit and verified complaint found shifter fault error code cleared error and ran test cycle unit filled agitated twice drain and spun. Checked under unit and found parts to have rust on them due to possible moisture on the floor found tub to have a little wobble. Inspected under agitator and found worn out hub. Ordering parts for return visit and ordering extras. Just in case that way on return visit job is complete. This is a daycare and do not want to have to come back more than one time will return when all parts arrive.; ordrng 1 W11212745 (Actuator) and 1 W11213879 (Belt) and 1 W10721967 (Splutch) and 1 W11222082 (Motor) and 1 W10528947 (Hub) and 1 W11418231 (Agitator) and 1 W11502823 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Dunn Loring, VA 22027

Lloyd B.

Job Details: 12/04/2023

"Cx complained the unit squeaked. Inspected the unit and found that in med and high spin,there was a noise. Removed the rotor and clutch and there is no damage but there is oil coming from the gearcase. Unit needs new gearcase. Service declined for now. Job complete; ordrng 1 W11393685 (gearcase)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Midlothian, VA 23113

John P.

Job Details: 12/04/2023

CX complaint unit not working and flashing 91 checked the unit and found brown wire on drain pump not seated seated wire tested working as designed

We serviced a

WHIRLPOOL OVEN

Model WEE515S0LS2

Near Fairfax, VA 22031

Richard B.

Job Details: 12/04/2023

"CX complant. oven dosent heat. Inspected unit and found no error codes , After removing rear cover , found found one lead to bake element totally disconnected and had made contact with the oven chassis melting part of the plug connection . Ordering main harness . Burnt connection is taped off with red electrical tape.Harness not in stock , Further work needed. RB; ordrng 1 W11453734 (harness)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Oakton, VA 22124

Richard B.

Job Details: 12/04/2023

"CX complant. Dishwasher dosent work. Prior diagnosis found unit needs sump assembly and water valve. Installed both parts and tested unit . Found water supply line from house as a water check valve and was installed backwards notallowing water to get to dishwasher , After test wash the units plumbing uder the sink strted leaking water and flooding kitchen, Advised CX call plumber back since this is a new build . Unit is working as designed , Advised CX to not use until plumbing is corrected. RB"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Herndon, VA 20171

Richard B.

Job Details: 12/04/2023

"CX complant Knob spins. Inspected unit and confermed issue. Timer shaft and knob shaft are worn not allowing timer to be selected different settings. . ordering timer knob and timer. Not in stock, Further work needed. RB; ordrng 1 W11675852 (knob) and 1 W11685947 (timer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Aldie, VA 20105

Ricky E.

Job Details: 12/04/2023

"customer stated that there was ice under the pantry drawer. verified issues, unit will need the drain line and the upper ff drain will need steamed...; ordrng 1 W11252097 (extension)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Hamilton, VA 20158

Ricky E.

Job Details: 12/04/2023

customer stated that a noise was coming from the ff section... verified issue and fnd units damper is making noise... need parts...; ordrng 1 WPW10479155 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Bowie, MD 20715

Davonte

Job Details: 12/04/2023

"cx complained unit wasnt draining and not cleaning dishes. confirmed cx complaint after inspecting unit . got error code f6e4. inlet water float switch open. unit was filled with water. ohmed out drained pump got 39.6k ohms. checked drain pump for any cloggs didnt have any. also notice that unit would fill with water but botttom spray arm sdtayed in the same postion after running it it for 15 mins. quoted cx for repair, cx paid for service call. cx stated they will be getting new unit"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Alexandria, VA 22302

Christian C.

Job Details: 12/04/2023

Installed control. Tested oven and burners no issues.

We serviced a

MAYTAG DRYER

Model MEDE300VF1

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 12/04/2023

"cx complaint unit not starting, checked unit, unit displaying f01, unit is supplied with 243vac, acu reading 121vac, tech sheet states to replace acu, ordering acu to complete repair. advised cx part is on fbo and they will be contacted for return visit.; ordrng 1 WPW10174745 (elect control board)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/04/2023

"cx complaint unit not able to start due to timer being stiff. checked unit, verified issue, swapped knob so cx could use unit. advised cx to have power supply replaced. ordering timer and knob to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11685947 (timer) and 1 W11625514 (knob)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54ECOHS03

Near Odenton, MD 21113

Davonte

Job Details: 12/04/2023

cx complained unit stopped heating. confirmed cx complaint after putting glass of water in microwave for 30 seconds. checked unit for error codes. got error code f4e2 magnetron temp sensor failure. checked connections to make sure there werent any loose wires. ohmed out connector p 21 got 9.7k ohms. should be reading at 10k ohms. unit will need control and temp sensor.; ordrng 1 W11233913 (sensor) and 1 W11325603 (control)

We serviced a

KITCHENAID DBL WALL OVEN

Model KEBC208KSS03

Near Hamilton, VA 20158

Ricky E.

Job Details: 12/04/2023

"customer stated that the unit had a run away temp episode, the blowers are squeeling aswell.. the touch pad has stuck keys and the control has faulty relays. control and ui are no longer avalable...; saved tckt"

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Newark, DE 19702

Michael E.

Job Details: 12/04/2023

"CX complaint: cooktop flames too high. Tested and verified complaint. I adjusted the cooktop flames, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Elkridge, MD 21075

Robert L.

Job Details: 12/04/2023

"cx complaint loud metal scrapping, cx had video, found f0e7,f6e3, stored, found rotor screw had backed out, replaced slider from trucktock,with new bolt, recalibrated, tested all ops ok; ordrng 1 W10734521 (slider RL VS), used 1 W10734521 (SLIDER RL vS) from stock"

We serviced a

MAYTAG DRYER

Model MGDP575GW0

Near Bethesda, MD 20817

Brian F.

Job Details: 12/04/2023

"Installed new operating thermostat, thermostat, and radiant sensor. Tested, flame cycling on and off as expected. Unit is now working properly."

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