Service History 499 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Potomac, MD 20854

Dustin F.

Job Details: 05/22/2023

"Upon arrival, CX stated i was at the wrong house, contacted office spoke to ML. Was told to go ahead and move on.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Gettysburg, PA 17325

Drew B.

Job Details: 05/22/2023

replaced belt and cam pulley and motor and no noise from prior diag bck on 4/15.. unit chdecks good

We serviced a

MAYTAG DRYER

Model MEDB755DW2

Near Bowie, MD 20721

Dustin F.

Job Details: 05/22/2023

"CX complaint unit wont workInspected unit, confirmed CX complaint. when trying to start unit i could hear a relay shorting out. pulled facia off and checked control, relay had shorted and burnt board. Unit needs new control. CX doesnt wanna repair at this time. saved and left him quote. CX paid svc fee in cash."

We serviced a

KITCHENAID RANGE

Model KSIB900ESS3

Near Carlisle, PA 17013

Fred G.

Job Details: 05/22/2023

"cx complaint unit is displaying error codes. inspected unit and found f2e1, and F40. found wiring to module was good. ordering module, once in please reach out to cx and set up a return visit.; ordrng 1 W10886867 (module)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Odenton, MD 21113

Israel R.

Job Details: 05/22/2023

cx complained dryer wasnt spinning. after testing unit i confirmed drum wasnt spinning. replaced belt and unit now working as should.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arlington, VA 22201

Leon

Job Details: 05/22/2023

replaced the dw dispenser because the old dispenser was missing it door replaced it tested unit everything worked like it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Laurel, MD 20724

Emmanuel R.

Job Details: 05/22/2023

"Cs unit is leaking from Fc into Rc. Confirmed complaint. I found the unit was leaning forward, not leveled so when it goes into defrost water would drip into rc. Tilted unit back so when it defreezes the water would flow into drain.Also installed heater clip to keep drain hole free of ice. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Williamsburg, VA 23185

Lucas R.

Job Details: 05/22/2023

"upon arrival unit in defrost heater on, air temp with no product 26 degrees icemaker cavity 30 degrees, fc thermistor 8.2k ohms p5 1-2,, icebox thermistor 8.6k ohms p8 1-2, powered up compressor came on pulling .9 amps, evap fully frosted after accessing, found bimetal on cap tube side of evap, called techline spoke with chris advised placement should not have changed, and to replace icemaker, replaced fan harness secured bimetal to suction line, advised cx to allow 24 hours to resume normal operation, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 05/22/2023

"cx complaint unit not cooling properly and not making ice. fz cools okay but rc only gets cold when max cool is turned on. inspected unit and verified complaint. found evap fan not running. replaced evap fan, tested unit. fan is now running good. tested icemaker, it harvests and fills good but has E5 timed icemaking error. advised cx this may be from fan not running and he may want to wait a week to see if its still an issue now that the fan is running again. cx understands. quoted 379.48, paid in full with c/c. if cx calls back, preid icemaker(W11658802)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Petersburg, VA 23805

Zachery R.

Job Details: 05/22/2023

"replaced thermistor, advised cx to allow unit to cool for atleast 24 hours."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Baltimore, MD 21209

Brian R.

Job Details: 05/22/2023

came out to replace parts. broke unit down and went to replace pantry slides first and left side was ordered and not right from the start. was able to install some of the parts and we will need one more part. cx has been waiting awhile and has been having part issues since first trip. advised office will try and rush them back on the schedule with a tech down this far. part ordered.; ordrng 1 WPW10498902 (Pantry Slide Right Side)

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/22/2023

"Cx complained of a noise. Inspected the unit and found a bad roller. Installed new roller and tested and it is now quiet as normal. Job complete; ordrng 1 WPW10314173 (roller), used 1 WPW10314173 (ROLLER) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near New Castle, DE 19720

Taylor F.

Job Details: 05/22/2023

Cx complaint is unit not powering on. No power at console. Found the console to be defective. Certain buttons not working as random lights on. Replaced console and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID COOKTOP

Model KSEG950ESS2

Near Madison, VA 22727

Danny R.

Job Details: 05/22/2023

I HAD no cell service i couldnt find directions till i left the area very rual area will have to try and load direction befpore we go next time couldnt call bc of no serivce also and after 5 pm; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Parkville, MD 21234

Shane M.

Job Details: 05/22/2023

installed all parts. calibrated the unit. unit working properly.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Barboursville, VA 22923

Eric F.

Job Details: 05/22/2023

"Confirmed cx complaint unit not advancing cycles. Found drain pump non functional, capacitor 'buzzing'. replaced pump, ordering capacitor.; ordrng 1 W11428524 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Pasadena, MD 21122

Alexander D.

Job Details: 05/22/2023

"cx complaint unit not making ice. inspected unit and verified complaint. temp is cooler than harvest temp. icemaker started to harvest but stopped while upside down and wouldnt go back, test came back showing 23 for switch/motor faulty. noticed icemaker motor will move a little if move door a little(while holding door switch by hand). found red wire has no continuity inside door and yellow wire has intermittent continuity. unit will need fz door and 2nd tech to hold door up while feeding harness and waterline thru hinge. quoted 1,084.66. cx paid 120 service call with c/c and wants to try calling cx service for courtesy coverage first considering cost of repair. if cx calls back without additional coverage, they will owe 964.66; ordrng 1 LW11037733 (fz door stainless)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Fairfield, PA 17320

Andrew S.

Job Details: 05/22/2023

Cx complaint is that the unit had ran without any water in it and the cx had a burning smell. Upon arrival I found that the instalation company did not turn the water on and the cx didn't see it unitl after the cycle was running. I found that the unit had no error codes. I then ran the diag test and found that the unit is functioning as intended. I also found that there are no leaks present. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Tappahannock, VA 22560

Thomas B.

Job Details: 05/22/2023

Cx complaint unit is not working properly inspected unit found glass inside the drain tube inspected further found a whole pane of glass in the rear compartment of the freezer section no idea how it got there but vacuumed it all up and removed and replaced the tube tested unit now functions Normally

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near York, PA 17403

Sal R.

Job Details: 05/22/2023

"CX compolai t is that the oven will not heat. I found that the harness had a dead short on the sheet metel of the unit. I am orderign 1 main harness(W11532661 0. Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11532661 (main wiring harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Silver Spring, MD 20905

Robert L.

Job Details: 05/22/2023

"upon arrival unit had been disconnected and stored, installed new harness, no pump activation, pump ohmed at 22 ohms, no voltage off control, diag and start of cycle not working, ordering control, lid lock, and pump, please order all parts and send RL only back; ordrng 1 W11513246 (main control) and 1 W11513248 (lid lock) and 1 W11399437 (pump)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/22/2023

"Cx complained of it wobbling and of a smell. Inspected the unit and found there are no error codes and the underside is clean as a whistle (which what does that even mean, how is a whistle clean if your mouth goes on it) and the unit passed each test in diagnostics."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Emmanuel R.

Job Details: 05/22/2023

"Replaced freezer door, tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model MET3800TW1

Near Alexandria, VA 22303

Lloyd B.

Job Details: 05/22/2023

"Cx complained the unit did not advance. Inspected the unit and found a broken door switch. I was able to remove the switch and keep it closed so when the latch was down, was able to hit the switch and advance. Job complete"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430WP01

Near Upper Marlboro, MD 20772

Samuel R.

Job Details: 05/22/2023

cx complaint unit keeps going on and off.inspected unit and got error code f6e8 for no communication with control.all connection are good.reset power to unit and could no recreate problem cx is describing.unit will need a new control and cx will advise if they want to go with repair.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/22/2023

"CX complaint water leak.Found water in the drip pan. Ran test mode, found F0E2, F5E3 and F9E1 errors. Ran a test cycle, the door lock worked ok and the unit drained ok Removed bellow clamp and inspected the unit inside, found no marks of water leak. Bellow and dispenser ok. Unable to continue with diagnostic since the unit is stacked. Please schedule return with **2 TECH**. Collected $120, cx will pay $90 on return. If possible, please pre id water valve W11316255 and water valve W11316256, we will charge if needed; ordrng 1 2nd tech"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Baltimore, MD 21209

Brian R.

Job Details: 05/22/2023

cx complaint is theres ice building up on the top of freezer door. tested and checked over unit. both evaps clear and no water on the bottom of either section. only 2 spots of frozen water and ice build up. top left and top right of door. at time door closes and seals. small trac of ice on right slide rail. unit is packed. went over unit with cx and advised i will order parts needed and as soon as parts are in office will schedule.; ordrng 1 W10625067 (Door Slide Left) and 1 W10625068 (Door Slide Right) and 1 W10407216 (Freezer Door Gasket)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Walkersville, MD 21793

Marc M.

Job Details: 05/22/2023

"cx complaint is unit works fine initially but on a typically busy day of laundry where multiple cycles will be run consecutively, the unit will stop heating after about the 3rd or 4th cycle. unit has had element, tco, motor, blower wheel, and control replaced to this point. found no saved errors in system. contacted techline to further diag. found shorted high limit thermostat as well as damaged harness. was able to replace high limit with pre id parts and cut and splice new factory connections to the unit using components from and equivalent whirlpool dryer. tested and unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Hanover, MD 21076

Emmanuel R.

Job Details: 05/22/2023

"Cs unit is not making ice, confirmed complaint. Diagnotics cycle revealed icemaker motor failed and not cycling. Replaced icemaker and tested it. Icemaker now cycles and fills. Advised allow 24hrs for icemaker to cycle on its own. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Frederick, MD 21701

Marc M.

Job Details: 05/22/2023

cx compalint unit buzzing loudly and not cooling. inspected and found that the compressor is locked. unit will require sealed system repair. 3 call count sealed system tech only.; ordrng 1 W11370574 (compressor) and 1 W11504419 (lokring) and 1 W11504420 (lokring) and 1 W11490399 (drier) and 1 W11506623 (lokring) and 1 W11504448 (lokring) and 1 W11368877 (evap) and 1 W11504449 (lokring) and 1 W11225184 (tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Arlington, VA 22206

Leon

Job Details: 05/22/2023

cx complaint was unit didnt start confirmed issue start device would cut the unit on then it would click and cut right off checked amp of compressor when you was on and the amps was way to high ordering new compressor need sst for job; ordrng 1 W11370574 (compressor) and 2 W11676464 (stubs)s and 2 W11504415 (couplers)s and 2 W11504431 (couplers)s and 2 W11506619 (couplers)s and 1 W11109499 (drier) and 2 W11504445 (couplers)s and 2 W11504449 (couplers)s and 2 W11506635 (couplers)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Towson, MD 21204

Neil H.

Job Details: 05/22/2023

REPLACED THE CONTROL HEATER AND VALVE FOUND I/M NOT PASSING WATER ORDERING I/M; ordrng 1 W11546935 (Whirlpool Refrigerator Ice Maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Dover, DE 19904

Taylor F.

Job Details: 05/22/2023

Cx complaint is unit makes noise when you open the door. Found cx was referring to the damper opening and closing. Damper is normal sound and operation. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Middle River, MD 21220

Neil H.

Job Details: 05/22/2023

REPLACED THE CONTROL RAN RECALB AND TEST UNIT TESTED GOOD.

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS3

Near Rosedale, MD 21237

Justin S.

Job Details: 05/22/2023

"cx says they think the temps are off in the unit and they keep hearing things with it. started the cycle and the ignition of the gas is what they were concerned about. inform,ed them that was normal. average temp reading is 353f when set to 350f. the unit is now good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFZ09

Near Aberdeen, MD 21001

Neil H.

Job Details: 05/22/2023

COMPLAINT UNIT NOT COOLING FOUND THE TOP OF THE EVAP HAS HEAVY FROST PATTERN AND NOT GOING DOWN EVAP. S.S. REPAIR NEEDED RESTRICTION .57 AMP DRAW; ordrng 1 W11562258 (EVAPORATOR) and 1 W11504419 (COUPLER) and 1 W11504449 (COUPLER) and 1 W11582579 (COMPRESSOR)

We serviced a

KITCHENAID OVEN

Model KEBK206SSS04

Near Fulton, MD 20759

Robert L.

Job Details: 05/22/2023

"installed broil element per previous, tested all ops ok"

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Dale City, VA 22193

Robert W.

Job Details: 05/22/2023

Replaced nut cant fully test unit because unit doesnt have a drain hose on it but lid is locking properly no error. Unit seems to be working properly.

We serviced a

JENN-AIR ICE MAKER

Model JUIFX15HX01

Near Crownsville, MD 21032

Israel R.

Job Details: 05/22/2023

"cx complained that ice maker was making counter tops hot. cx also said the ice is melting to fast. inspected unit found that compressor was really hot. removed cover , waited about 20 mins and compressor was still hot. also found that the water line had a restriction. after removing restriction water line still wasnt as strong. ordring drier, compressor and water inlet. will call cx when parts are avaiable.; ordrng 1 WPW10605286WPW10605286 (compressor) and 1 W10897719 (valve) and 1 WPW10200037 (drier-tube) and 1 W11506635 (Coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW01

Near Sterling, VA 20166

Jason A.

Job Details: 05/22/2023

CX complaint FRIDGE not making ice. Test harvest & icemaker does not rotate. Replaced icemaker & start harvest. IM fills with water. CX will toss out 1st batch of ice. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Baltimore, MD 21239

Shane M.

Job Details: 05/22/2023

"cx complaint the unit still isnt making ice, found the bail arm bent ,smacking icecube holder, replaced icemaker. unit working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Keswick, VA 22947

Kyle A.

Job Details: 05/22/2023

Changed out parts and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Fairfax, VA 22030

Richard B.

Job Details: 05/22/2023

"CX complant. Not cooling , Prior diagnosis found unit needs heater element due to not defrosting correctly. Defrosted evaperator , SD pics. and istalled heater element . Reassembled unit and cycled power to unit, Starting to cool , Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Woodbridge, VA 22191

Robert W.

Job Details: 05/22/2023

Installesd filler and tested unit is working properly.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Nottingham, MD 21236

Shane M.

Job Details: 05/22/2023

left all parts w cx. washplate completely seized onto gear case. basket & outertub w hub. 2ct 2 tech needed; ordrng 1 W10528947 (hub) and 1 W11219115 (outer tub) and 1 W10752719 (basket)

We serviced a

MAYTAG WASHER

Model MVWC416FW1

Near Millers, MD 21102

Bernard M.

Job Details: 05/22/2023

"While removing parts, found the capacitor leaking grease and the washplate is worn down. Both parts are in stock and set return for 5/26. Office will notify cx with time frame. Parts listed for return are on site and repair still needs 2 call count; ordrng 1 W11395618 (capacitor) and 1 W10846191 (washplate)"

We serviced a

WHIRLPOOL WASHER

Model LAT8405AAE

Near Falls Church, VA 22046

Lloyd B.

Job Details: 05/22/2023

Cx complained the unit would not advance. Installed new timer and tested and it now advances as designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Manassas, VA 20110

Richard B.

Job Details: 05/22/2023

"CX complant. Burner not working Inspected unit and found RF burner dosent work. Only on high , Will not cycle . ordering switch and burner. Further work needed, RB; ordrng 1 WP3149400 (witch) and 1 w11047722 (burner)"

We serviced a

KITCHENAID RANGE

Model KGST307HBS5

Near Washington, DC 20008

Sherwood

Job Details: 05/22/2023

cx compliant oven clicking. arrived and found bake ignitor not glowing. did amp reading on ignitor and the bake ignitor dint read any cx will need a need bake ignitor. cx wants to think about repairing.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ4

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 05/22/2023

"Damages microwave door bent and warped also missing turntable plate, ring, and coupler. Upper interlock plastic cracked ordering parts ; ordrng 1 W11173823 (door/mw) and 1 W11367904 (Tray) and 1 W11252182 (Turntable ring) and 1 W11245707 (support coupler) and 1 W11551761 (Interlock MW) and 1 W11551558 (Interlock upper)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Washington, DC 20016

Shawn D.

Job Details: 05/22/2023

room number 721 cx complaint cx just moved in and she said unit is loud. inspected unit and ran unit and has a loud rattle sound to it. took unit apart and inspected blower wheel are and all rollers and all seem good nothing rubbing. put unit back together and vibrating noise seems to be coming from inside from exhaust tube area. marking pre id part use on return just incase and im ordering 3 noise pads for return unit is stacked so 2nd tech is needed; ordrng 3 W11113654 (noise pads)s

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 05/22/2023

Unable to locate Unit Spoke With RTM who Stated she will keep an eye out for it.; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model WDTA50SAKZ0

Near Upper Marlboro, MD 20772

Samuel R.

Job Details: 05/22/2023

cx complaint unit is leaking.inspected uit and could confirm cx complaint.tested unit and found tray filled with water.cleared water and cleaned float switch and will stil not let me start a cycle.float switch is not working properly.further inspection found drops of water comomg from front of sump.will also need sump on retrun visit as unit will not work without new float switch.W11545764; ordrng 1 W11545764 (float switch)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 05/22/2023

Did Not Make it to This Store Today.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Chesterfield, VA 23832

John P.

Job Details: 05/22/2023

CX complaint unit not spinning check unit found spin turned off on towel cycle turned on spin tested working as design explained to the CX cycle selection and operation unit currently working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Stafford, VA 22556

Thomas B.

Job Details: 05/22/2023

"Units top console damaged ordering the console, knobs, and end caps; ordrng 1 W10877390 (panel-cntl) and 1 WPW10520782 (End cap left) and 1 WPW10520780 (End Cap right) and 2 W11176265 (knob)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Upper Marlboro, MD 20774

Samuel R.

Job Details: 05/22/2023

unit was deemed unrepairbale with previous tech.did not chagre service call per office.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Centreville, VA 20120

Richard B.

Job Details: 05/22/2023

"CX refused service at door, Stated unit started working a few days ago , RB"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Quinton, VA 23141

Chris B.

Job Details: 05/22/2023

cx denied service ststaed unit is being replaced

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Culpeper, VA 22701

Danny R.

Job Details: 05/22/2023

installed parts chedcksok

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Millville, DE 19967

Michael E.

Job Details: 05/22/2023

Replaced the cab wrapper as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Ashburn, VA 20148

Demonte S.

Job Details: 05/22/2023

"inspected unit, found out light switch arm snapped off. interior light not working. installed new light switch tested unit and now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsville, VA 23111

Chris B.

Job Details: 05/22/2023

replaced im and auger motor tested unit working as desighned

We serviced a

IKEA MICROWAVE

Model IMBS104GSS02

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/22/2023

Replaced parts. Unit worked as designed.

We serviced a

WHIRLPOOL WASHER

Model WDTA50SAHZ0

Near Mechanicsville, VA 23116

Chris B.

Job Details: 05/22/2023

f5e1 door switch door stuck open f1e2 stcuk key found screw holes in dw cabinite at both top corners mounting unit advised cx unit was installed very wrong not allowing door to shut and engage latch did show cx where the side holes are and how it should be mounted called tech line spoke with adrain

We serviced a

WHIRLPOOL STACKABLE

Model WETLV27HW2

Near Poolesville, MD 20837

Ricardo S.

Job Details: 05/22/2023

Replaced motor .. unti tested .. dryer sound better..

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Glen Allen, VA 23060

Joseph D.

Job Details: 05/22/2023

Replaced failed baffle motor that was grinding and not shutting properly unit now cooling properly and silently

We serviced a

MAYTAG FREEZER

Model MZF34X16DW01

Near Frederick, MD 21704

Marc M.

Job Details: 05/22/2023

"inspected unit prior to opening system. cx had unit unplugged for several hours. removed evap cover and found minimal ice remaining from previosu techs description. when testing evap thermistor (3.2k ohms at roughly room temp) i was shocked by the evap. found evap to ground was showing residual voltage (60v,68v,71v, etc) checked and found this is due to a severely shorted start device at the compressor (the arcing of the start device also caused the compressor to be extremely hot, contributing to the coolign concerns). changed start device w/ VS and observed full frost pattern and normal temps at the compressor. contacted techline to document. collected for labor, parts (not cbe) and tax.; used 1 WPW10350564 (RUN CAPACITOR), and 1 W11092533 (START DEVICE) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Gainesville, VA 20155

Daniel J.

Job Details: 05/22/2023

cabinet heating up when in use this vist used vent tester tested three times on air only all three test came back with poor all dryers light up informed customer took pic of vent appears to have blockage unable to verify if top is opening during checked checked while running and off no change in appearance

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23661

Justin W.

Job Details: 05/22/2023

cx complaint unit not spinning. checked unit to find actuator not shifting and splutch worn due to improper shifting. replaced actuator and splutch. tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Richmond, VA 23222

Chris B.

Job Details: 05/22/2023

cx comp unit frost over in fc insp unit conf cx comp found wire not seated in harness ordering heater harness to complete repair; ordrng 1 W11650661 (heater harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, DC 20017

Sherwood

Job Details: 05/22/2023

cx compliant not cooling. arrived and found evap with ice build up check heater connection were good ordering W11650660 to fix the defrost issue; ordrng 1 W11650660 (heater harness)

We serviced a

KITCHENAID FREEZER

Model KBBR306ESS00

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/22/2023

Cx asked me to teach him how to remove the freezer door and basket. Removed and reinstalled door and basket for the cx. Also reinstalled icemaker shutoff extension (found it out of place). Collected $120

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Chantilly, VA 20151

Richard B.

Job Details: 05/22/2023

"CX complant. Fresh food not cold. Inspected unit and found fresh food warmer than it should be. Found return vents clogged with ice. Cleared ice clogg with steam and cycled power to unit, Unit is cooling as designed. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, VA 23223

Chris B.

Job Details: 05/22/2023

cx denied serveice

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Sterling, VA 20164

Jason A.

Job Details: 05/22/2023

CX complaint FRIDGE water leak behind unit. Replace CX supplied part. Turned on water . NO leaks. Cycle icemaker . Unit fills at icemalker> JJ

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Chesterfield, VA 23832

John P.

Job Details: 05/22/2023

CX complaint unit making noise check unit found noise coming from blower wheel on housing ordering wheel and motor; ordrng 1 WP697772 (Blower wheel) and 1 W11364931 (Motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, VA 23464

Branden R.

Job Details: 05/22/2023

"cx complaint unit making loud noise when doors are open , checked unit and found in test 3 damper makes loud noise . replaced with pre damper and found new damper makes even louder chattering noise when in test 3 . re ordering new damper for repair . all other major componets checked good all fans running as designed with no viberation . all valves sound good also when dispensing water . reordering damper; ordrng 1 wpw10479155 (damper)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Richmond, VA 23236

John P.

Job Details: 05/22/2023

Confirm CX is complaint of handle separated also found trim separated ordering trim installed handle to keep glass in place; ordrng 1 W10761018 (Trim) and 1 W10761014 (Trim)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Severn, MD 21144

Dustin F.

Job Details: 05/22/2023

"CX Complaint: unit wont spin or workInspected unit, confirmed CX complaint found tension pulley slung across unit, pulley had belt marks from belt rubbing. Readjusted belt and resecured pulley. ordering dryer repair kit to replace belt, pulley, and rollers.; ordrng 1 4392065 (Dryer repair kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Richmond, VA 23225

Chris B.

Job Details: 05/22/2023

cx comp unit leaks insp unit conf cx comp found when water is on to unit found constant stream coming into cabinet valve is stuck open ordering valve to complete repair; ordrng 1 W11175771 (valve)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Woodbridge, VA 22191

Robert W.

Job Details: 05/22/2023

"C xcomplaint is the unit is making alot of noise. Inspected unit and found the gearcase making alot of noise the shaft is loose causing the splutch to grind aswell, Ordering Gearcase and will use splutch on return and 1 W11449840 (Gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Suffolk, VA 23435

Justin W.

Job Details: 05/22/2023

cx complaint door gasket tearing and ice maker not working properly. confirmed complaint ordering ice maker and right door gasket to complete repair.; ordrng 1 W11548540 (ice maker) and 2 W10830274 (gasket)s

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Georgetown, DE 19947

Michael E.

Job Details: 05/22/2023

"CX complaint: lights flickering. Tested and verified complaint. I found it was the FC LED causing the problem. I replaced the FC LED, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Suffolk, VA 23435

Justin W.

Job Details: 05/22/2023

cx complaint unit door falls down when not latched. checked unit to find door parts on left side bad. ordering parts needed to fix unit.; ordrng 2 wp8268961 (friction sleeve)s and 2 wp8268990 (spring bushing)s and 2 wpw10337934 (spring)s

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Sterling, VA 20164

Jason A.

Job Details: 05/22/2023

CX complaint DRYER cannot sensor dry. Keeps running even after load is dry & load is very hot. CX has to run timed dry - CX will try a senosr dry. Test tub temp cycles on / off. Unable to check outside vent for airflow > JJ; ordrng 1 WPW10414398 (temp encode) and 1 WP3977767 (hi limit) and 1 WP8577274 (thermostat) and 1 W11627508 (ACU +10 at WP)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Newport News, VA 23607

Justin W.

Job Details: 05/22/2023

cx complaint after self clean unit not heating properly. checked unit to find bake element reading open. found thermal event occurred on cooktop. ordering cooktop to be shipped direct to cx. replaced bake element and tested unit heated to 350. unit workking as designed; ordrng 1 W11156895 (cooktop)

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near College Park, MD 20740

Samuel R.

Job Details: 05/22/2023

cx complaint unit is not closing door.inspected unit and could confrim.changed striker and catch still had issues opening.unit will need hinges.bringing door incase.W11371722 W11376139 ; ordrng 1 W11371722 (left hinge) and 1 W11376139 (right hinge)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glen Allen, VA 23060

Joseph D.

Job Details: 05/22/2023

"Found unit with clogged drain tube, clear ff drain and unit now draining properly"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/22/2023

"cx complaint unit making alot of noise , checkd unit and found when started loud noise coming from high side on unit . unit will need 2nd tch to properly remove unit with out damage to house or injury to tech . ordering all parts and 2nd tech; ordrng 1 W11545871 (TRANSFORMR) and 1 WPW10574736 (cap) and 1 W11256462 (High-Voltage Diode)"

We serviced a

MAYTAG WASHER

Model MVW7232HWO

Near Richmond, VA 23235

John P.

Job Details: 05/22/2023

"CX complaint unit not spinning, checked unit found error f7e4, checked unit found rotor bolt backed out tightened calibrated tested working as designed."

We serviced a

MAYTAG DRYER

Model MEDX500XW0

Near Vienna, VA 22182

Simon

Job Details: 05/22/2023

"CX complaints dryer squeaking noise.UNIT checkes .needs new rolles,tensioner and belt.SZ; ordrng 1 MEDX500XW0 (idler pully) and 1 WPW10112954 (belt) and 1 WPW10446781 (idler spring) and 4 WPW10314173 (drayer drum roller)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Ranson, WV 25438

Ezra M.

Job Details: 05/22/2023

"loud humming noise when trying to dispense ice. found noise coming from auger motor, but also only getting crushed ice, found dispenser solenoid failed as well. ordering auger motor and dispenser solenoid.; ordrng 1 W11310391 (motor, dispenser) and 1 WP2152713 (solenoid)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hampton, VA 23664

Carl A.

Job Details: 05/22/2023

"cx complaint of unit making noise and shaking,checked unit to find no error codes at this time,test ran unit to find some shaking and noise, checked unit over to find unit leaking oil and drive hub making nosie causing tub to wabble suspetion weak as well ordeirn part needed fore repairs as oil all over bottom of unit and part neat gear case covered as well in it cx dose not have email; ordrng 1 W10752187 (Washplate Screw) and 1 W11550891 (Whirlpool Washer Agitator) and 1 W11454734 (Gearcase) and 1 W11283592 (Drive Motor) and 1 WPW10006384 (Drive Belt) and 1 W10913953 (actuator) and 1 W11395618 (Capacitor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23229

Joseph D.

Job Details: 05/22/2023

customer complaint unit will not spin confirmed complaint found bad capacitor replacd capacitor with van stock and unit working properly. ordrng 1 W11395618 (Cap for van stock) and 1 W11395618 (Cap for van stock)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Havre de Grace, MD 21078

Neil H.

Job Details: 05/22/2023

REPLACED THE CONTROL AND RAN DIA ALL GOOD

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Baltimore, MD 21206

Justin S.

Job Details: 05/22/2023

auger yoke stripped when removing auger. replaced the seperator. the unit needs the divider; ordrng 1 WPW10309864 (divider)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Aldie, VA 20105

Ricky E.

Job Details: 05/22/2023

"installed parts, un it cks ok.."

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Richmond, VA 23230

Joseph D.

Job Details: 05/22/2023

Replaced cntrl and interlock and unit no longer producing errors. Unit working properly heating as designed

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS01

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/22/2023

"cx complaint unit not making ice and smells like spray paint . checked unit and found compressor kicks on and nothing gets cold . checked over all major componets and inlet valve with rec pump are running as designed . unit has leak and will need SS repair .; ordrng 1 WPW10218037 (evap) and 1 WPW10605286 (compressor) and 1 WP2313624 (Condenser) and 1 WPW10200037 (dryer) and 1 WPW10534030 (Valve, Hot Gas) and 1 SSTECH (SS TECH)"

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