We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Bristow, VA 20136
Richard B.
Job Details: 06/02/2023
"CX complant. Washer is loud when spinning. screaches at begining of cycle. Inspected unit and found no error codes , Found screw for the motor is loose and backing off , Tightened screw and ran a drain and spin cycle , Unit did not make noise empty but with a load in it. it does. site unavailable to look up parts . Please call CX when drive is available, RB; ordrng 1 W11185701 (drive assembly)"
We serviced a
WHIRLPOOL ICE MAKER
Model mfi2269drm01
Near Woodbridge, VA 22192
Richard B.
Job Details: 06/02/2023
"CX complant. No ice. Inspected unit and found ice maker getting power but not working. Installed new ice maker. Unit filled , Advised CX to pitch first few batches. Job completed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Silver Spring, MD 20906
Marc M.
Job Details: 06/02/2023
"cx complains that slight water pooling on freezer side bottom. The refrigerator side is also condensating but not as bad. Inspected seal and getting an unremarkable seal. No tears no gaps in liner. contacted techline and was recommended to seal BOTH compartment liners witgh food grade silicone, then disconnect the condenser fan for 10-15 minutes and observe mulllion. if mullion gets hot, replace both doors/door gaskets for insufficient foam. if mullion DOES NOT get hot, there is a break in the heat exchanger and unit will be deemed non-repairable. ordrng 1 WP482338 (adhesive)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Portsmouth, VA 23704
Branden R.
Job Details: 06/02/2023
"cx complaint wsr not engaging / to cycle - customer is school teacher will avail m-f after 3pm. checked unit and found unit DOA , found heavy amount of bugs inside unit on control and UI . advised cx to have pest control come service and send in receipt of service . cx agreed . if cx calls back unit will need W11524825 control and W11112918 UI"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Clinton, MD 20735
Shane B.
Job Details: 06/02/2023
"cx complaint is the unit not powering on or starting. only thing working is the interior light, it turns on when door is opened. confirmed complaint. unit will not go into diagnostics, display wont light up at all. terminal block is properly wired and supplying 245vac. inspected control and LED on control and UI are both on. board is getting 122vac. UI is getting 13.2vdc. i reseated all conections on board and restored power. unit powered on and showed no error codes saved. an a normal cycle. unit ran and heated. sound from speaker in UI is crackling. issue is most likely in the UI or harness to UI. ordering console assembly. schedule when part is available.; ordrng 1 W11164011 (assembly console)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL3
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/02/2023
replaced heater tested & working CX PIF THRU APP FOR LABOR
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Washington, DC 20015
Roberto I.
Job Details: 06/02/2023
"CX complaint no heat.Tested unit, heard noise from blower. Removed front, found blower wheel separated from shaft (thread separated frommthe wheel). Ordering blower wheel 697772 and motor W11322192. web site was down, and I was unable to check parts availability and schedule the return.; ordrng 1 697772 (blower wheel) and 1 W11322192 (motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Bowie, MD 20721
Leon
Job Details: 06/02/2023
cx complaint was unit didnt work on some cyclces confirmed issue when into diag mode seen the error code f7e5 which is shifter failure took rotor off the shifter didnt moved freely and nothing was stuck inside or around it ordering new shifter and control'; ordrng 1 w10754448 (clutch) and 1 W10625549 (control)
We serviced a
JENNAIR COOKTOP
Model JED3430GB01
Near Chesapeake, VA 23320
Branden R.
Job Details: 06/02/2023
"cx under impression WP/jenair will be helping with unit , advised cx i dont see any type of auth # and unit is no longer in warrenty . advised cx service will be due of 120 no including parts or labor . was advised by cx they will contact wp for auth cause they were told they will be helped advised cx theres nothing i can do but charge for oow cx refused service at this time ."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Newport News, VA 23601
Carl A.
Job Details: 06/02/2023
"cx complaint of unit making noise, was unble to duplicated noise,but found the following error codes F3E2,F0E4,F0E3.F2E1,unit needs water vavles as thermistor is not regastering temp of water and thoughing erro code,found gear case leaking oil 2 ct as gear job needs to be done; ordrng 1 W11096285 (Assembly, Housing) and 1 W10625252 (Screw) and 1 W10834917 (washplate) and 1 W10868473 (Assembly, Drive) and 1 W10447975 (slider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs571cihz01
Near Moyock, NC 27958
Branden R.
Job Details: 06/02/2023
"cx complaint the hinge on top of fridge door popped uprf door issue., checked unit and ofund weld broken on hinge causing door to fall when open . replaced with new hinge and tested unit is now running as designed and door checked good . cx paid in full with service and labor ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hampstead, MD 21074
Sal R.
Job Details: 06/02/2023
"CX complai t iwas that the unit was not making ice. I found that the icemaker was powered off at the IM switch. I was able to power on the Im and jumped it. I found that the IM harvested and called for water. I edjucated CX on how to propperly troubleshoot the icemaker . CX also complaint is that the RC door swings/slams open. i am ordering 1 Door cam (W10900464). Once the part is avalible, please have someone from the office call to set a return date.; ordrng 1 W10900464 (RC cam)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Louisa, VA 23093
Kyle A.
Job Details: 06/02/2023
Installed parts and tested unit and unit is now as designed .
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 06/02/2023
"Cx compalins that the unit not drying properly, no air flow outside, inspected unit, the blower housing is full of lints, removed lints from housing, unit tested and now works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Reston, VA 20191
Christian C.
Job Details: 06/02/2023
"Cx says unit started to work since last visit and did not want to install parts. If cx calls back order W10495967-heater, and W10242409-evap harness."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Charles Town, WV 25414
Ken M.
Job Details: 06/02/2023
"Customer complaint is that the unit started making unusual noises when trying to run a cleaning cycle. Power restored and unit checked for stored error codes. Found none. Ran test cycle and the moment the unit started to fill it also started spinning and went to a full spin speed while filling. Unit unplugged and motor connector disconnected. Power restored and with the unit in standby, checked for power to the motor. Found 120VAc to the CW motor J6-4. Contacted Whirlpool tech support with findings. Determined that the shifter needs to be replaced and calibration needs to be run afterwards. Unit is trying to brake even though the drum isn't turning. Ordering actuator. Inspection of the lower harness found no other issues.; ordrng 1 W11481722 (actuator)"
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS02
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/02/2023
"cx complaint rf burner not igniting, checked unit found ignitor sunk into burner head adjusted ignitor with pliers, tested several times, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Ashburn, VA 20148
Daniel J.
Job Details: 06/02/2023
fridge noise when running stops when door closed loud when dispesing water and right and left door gap heat gun broke blowing cold air gasket will need to be heated removed freezer evep cover housing tight test 3 with cover off normal sound reinstalled drawer and door normal old unit had a regulator attacth to supply line ordering pex line and regulator; ordrng 1 W11578030 (evap motor) and 1 8212547rp (water line) and 1 w10786952 (regulator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model Krfc302ess00
Near Riva, MD 21140
Israel R.
Job Details: 06/02/2023
"installed filter and filter. didnt reciceve filter head in my bin. used one from van stock. tested unit now working as should.; ordrng 1 W11346623 (Filter head), used 1 W10609243 (Filter head) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Falling Waters, WV 25419
Andrew S.
Job Details: 06/02/2023
Cx complaint is that the unit is not turning on and the drain pump is running constantly. Upon arrival I found that the unit was unplugged. i plugged the unit in and the drain pump activated. i was able to clear the drain cycle and ran a calibration test. I found that the unit is now functioning as intended. Job complete.
We serviced a
WHIRLPOOL DRYER
Model wed8500dca
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/02/2023
Replaced failed steam valve leaking on floor. No longer leaking working as designed
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Woodbridge, VA 22192
Demonte S.
Job Details: 06/02/2023
Inspected the unit. Found that the cx is saying that the Cooktop arrived with a chip in it. Checked the Cooktop. Found that the chip in the Cooktop is in the center front of the Cooktop. ( Cx reported issue with the first 30 days.) Installed new Cooktop. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Silver Spring, MD 20906
Marc M.
Job Details: 06/02/2023
CX complains of gas smell. After speaking with cx the smells of gas are generally only while cooking. Used gas detector on all leak points and determined there are no leaks. Educated customer that it is normal to have a slight gas smell while in operation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near East Berlin, PA 17316
Justin L.
Job Details: 06/02/2023
Cx complaint unit not dispensing ice. Was able to access unit and found auger motor stripped. Was able to remove and replace with pre-id and test unit now operates as designed no further work needed
We serviced a
KITCHENAID RANGE
Model KFEG504KPS3
Near Sandy Hook, VA 23153
Kyle A.
Job Details: 06/02/2023
Cx complaint of rf element only staying on high. Did confirm and replaced inf switch and unit now operates as designed.
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Vienna, VA 22180
Simon
Job Details: 06/02/2023
CX complaints berner has gas odor.UNIT checkes .replaced left MAINFOLD unit tested gas detector NO GAS LEAK .UNIT works as designed.SZ
We serviced a
JENNAIR COMBO
Model JMW2430DS01
Near Rockville, MD 20852
Julian H.
Job Details: 06/02/2023
CX complaint about unit not heating up well inspected diagnostics for errors none on system did a components acivation test & elements are heating up selected a bake cycle 350* & cheked temperature with thermocouple checked temps 370-350-362-355-365-347 gives an overall of 357* temperature is working well recommend CX to watch rack positions & pans that are used that can affect time on recipes CX PIF THRU APP
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/02/2023
"Cx complaint unit wouldn't start cycle. Entered diag and found error code F7E1 tachometer missing. Per SP#11652927, inspected underneath and found the capacitor connection not secured. Reconnected capacitor and all other connections checked good, ran test cycle and unit completed cycle without any further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Powhatan, VA 23139
Kyle A.
Job Details: 06/02/2023
Cx complaint of rc not cooling. Did confirm thermistor is reading out of range. Replaced cover and thermistor and unit is now as designed as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Manchester, MD 21102
Sal R.
Job Details: 06/02/2023
"CX complaint is that the unti is not starting a wash cycle. I foun d that the unit had F6E1& F6E4 stored in diag. I cleared the codes and ran a auto test. I found that the unit fills with water , but no movment form the motor. I drained the unit and accessed the kick plate and the control. I found no voltage form the control to the motor. I am orderign 1 control board (W10838694) and will return with sump & motor on return visit. Once the parts are avalible and the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W10838694 (Control board)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Rockville, MD 20852
Roberto I.
Job Details: 06/02/2023
"Cx complaint surface burners not working properly, oven takes long time to preheat. Ran test mode, no errprs. Power supply 212Vac (little low). Ran a 350F bake cycle using thermocouple. The oven preheated in 14 minute and the temperature was correct. Tested all the surface burners, they worked and cycled as designed. I was unable to replicate any issue."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near College Park, MD 20740
Brian F.
Job Details: 06/02/2023
"Cx states unit not getting water, inspected, water supply is turned on, both filter screens were blocked with debris, cleared screens, unit is now receiving water. Found dispenser drawer bezel warped, causing water to flow out from top of dispenser, ordering new bezel.; ordrng 1 W10601845 (bezel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Ocean View, DE 19967
Michael E.
Job Details: 06/02/2023
"CX complaint: door switch not working. Tested and verified complaint. Door switches were not turning lights on and UI showing open door. Twice whil working on unit i did get functioning door switches. Both times it was while i had left RC door switch out. Once placed back in it stopped working and i was careful not to unplug switch as placing it back in. At this point i cannot rule out the posabilty that this may be a wiring problem. Ordering other RC swicth, FC switch, control and UI. Upon return visit try replacing control board first, then test. At this point, if still not working, call TL. UI and RC and FC door switches could come into play but not necesarily. I want all possible parts on hand, unit might be unrepairable. Could not reschedule due to sight temporarily unavailabl; ordrng 1 W11396033 (RC switch) and 1 W10847849 (switch) and 1 W11161172 (cntrl-elec) and 1 W11324183 (UI)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Toano, VA 23168
Lucas R.
Job Details: 06/02/2023
"replaced harness and tco, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Annapolis, MD 21403
Israel R.
Job Details: 06/02/2023
"F5E1, F5E2, F5E3, F0E4 cx complained unit was getting lid latch error code. after running unit in diag mode i got the error codes above. quoteds cx for replacing lid latch. paid in full. unit is now working good"
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Fredericksburg, VA 22401
Robert W.
Job Details: 06/02/2023
Replaced tub and front panel unit tested and is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/02/2023
installed grometts anywhere posibbly touching condenser left two in rear of cabinet incase noise still present used foil tape from repair kit to hold down cardboard near compressor reinstalled leveled doors with out raising feet so high
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Hanover, PA 17331
Justin L.
Job Details: 06/02/2023
"Cx complaint led out in unit. Was able to access unit and verify concern. As per Technical Service Pointer #: W11460554 Rev I replaced the freezer led and unit now operates as designed no further work needed; ordrng 1 W11601310 (freezer led (JL VS)), used 1 W11601310 (freezer led (JL VS)) from stock"
We serviced a
KITCHENAID OVEN
Model KOSC504ESS01
Near Waverly, VA 23890
Zachery R.
Job Details: 06/02/2023
"cx complaint unit unresponsive, checked unit, come to find open thermal fuse and tstat, quoted cx, replaced parts, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/02/2023
"Confirmed cx complaint unit lid strike non functional. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/02/2023
"cx complaint is the noise returning. cx said they got 1 load done then the noise came back. i found no saved codes. unit had a load in it when i arrived. load looked sorted and not to large. again found nothing out of place. ordering gearcase, drive motor and drive pulley. schedule when available.; ordrng 1 W11164183 (gearcase) and 1 W10677723 (motor-drve) and 1 W10721967 (drive pulley)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rochelle, VA 22738
Eric F.
Job Details: 06/02/2023
"Confirmed cx complaint unit not spinning out. Found gearcase not engaging spin mode for entire basket, basket likely stripped but unable to confirm because wash plate is rusted/seized onto shaft. Cx not pursuing repair due to cost, charged 120 diagnostic."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Midlothian, VA 23114
Joseph D.
Job Details: 06/02/2023
"Replaced faulty tub, unit working properly. No issues found after calibration"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Barboursville, VA 22923
Eric F.
Job Details: 06/02/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC 20011
Sherwood
Job Details: 06/02/2023
cx complaint leaking underneath. arrived installed part. tested unit for any leaks none were found repair complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS01
Near Barboursville, VA 22923
Eric F.
Job Details: 06/02/2023
Confirmed cx complaint LEDs out. Found service pointer pertaining to issue. Ordering updated LED kit.; ordrng 4 W11632139 (LED kit)s
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Havre de Grace, MD 21078
Neil H.
Job Details: 06/02/2023
"F7E1-Tachometer Missing or Wrong SignalF7E6-Motor Circuit OpenNEW MOTOR AND CAP NEEDED UNIT HUMMS WHEN SHOLD BE MOVING THE DRUM; ordrng 1 W11162560 (Capacitor, Motor Run) and 1 W10677723 (motor-drve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlottesville, VA 22911
Eric F.
Job Details: 06/02/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rockville, MD 20853
Marc M.
Job Details: 06/02/2023
"cx complaint was a squeek during spin and drain, Tested all cycles and could not recreate the issue. Did a high spin only and still not recreate. Documented the issue and if problem continues cx will call in the future."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Centreville, VA 20120
Richard B.
Job Details: 06/02/2023
"CX complant. No water dispensed , Inspected unit and believe the resivoir is frozen , Using steam gun thawed out resivoir , found after thawing the dual valve was not letting water to flow. Replaced dual valve and now dospensing as designed. Job completed,Returning dual valve for QRR.. RB"
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Gaithersburg, MD 20882
Marc M.
Job Details: 06/02/2023
cx very confused about services. cx was under the impression he was going to have the option to purchase and entire new appliance. cx wished to cancel call upon arrival.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS09
Near Alexandria, VA 22314
Lloyd B.
Job Details: 06/02/2023
"Cx complained the unit did not heat. Inspected the unit and found a code for inverter failure. The tube on the magnetron is broken. Unit needs new magnetron, controls and wave guide covers. Cx owes for the wave guide cover; ordrng 1 W11226473 (magnetron) and 1 W11289998 (appliance manager) and 1 W11237240 (inverter) and 2 461967451001 (wave guide cover)s"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Powhatan, VA 23139
Kyle A.
Job Details: 06/02/2023
Cx complaint of unit not turning on. Did confirm unresponsive ui. Replaced ui and unit not operates as designed.
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Centreville, VA 20120
Richard B.
Job Details: 06/02/2023
"CX complant, Two big burners dont ignite as quick as the rest. Inspected unit and found two lg burners dont ignite as fast as the rest. Adjusted burner bases where igniter sits, Replaced burner caps and now both burners ignite within 5 clicks. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Silver Spring, MD 20910
Brian F.
Job Details: 06/02/2023
"Cx states burning smell. entered diagnostic mode, no saved errors, ran auto test, completed without errors. Ran quick wash and drain & spin with bed sheets, no abnormal smells coming from unit, unit is working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT01
Near Charlottesville, VA 22911
Eric F.
Job Details: 06/02/2023
"Confirmed cx complaint unit not cooling. Found compressor failed, receiving voltage but not functional. Ordering sealed system job and compressor replacement, rescheduling for monday to order parts."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/02/2023
Cx complaint of unit not spinning. Did confirm lf error. Found loose wire on hot valve and cold valve screen clogged with sediment. Reseated wire and cleaned screan and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Suffolk, VA 23435
Branden R.
Job Details: 06/02/2023
cx complaint ice bin will not come out . checked unit and found ice bin warped causing plastic to get stuck when trying to remove bin cause of it splintering .also unit not making ice . unit will need new bin for repair unable to remove bin tryed to steam it out and pull and im moving the whole unit and ice bin still not coming all the way out . To be able to replace ice maker we will most likely have to break ice bin to be able to remove it completely ordering ice bin and marking ice maker will us on return . ; ordrng 1 W11097357 (ice bin)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/02/2023
Removed evap and installed new one. Leak check with nitro and it held 120 psi. Pulled unit into a vacuum and charge it with 134a. Unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 06/02/2023
"Cx complaint is the clothes arent getting clean. Inspected unit and found no error codes ran diag and found the unit not filling well checked water pressure and its good, Also found the unit is making noise during agitate, Ordering Valve and clutch; ordrng 1 W10905025 (Slider) and 1 W11096267 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/02/2023
dishwasher not draining at end of cycle during testing found drain pump overheating and nolonger pumping out water let pump cool down and started draining again this vist replaced pump diag cycle checked for leaks none present
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Ashburn, VA 20148
Daniel J.
Job Details: 06/02/2023
cook top left front burner valve locked in place also complaint of chrome chipping off bezel right side grate cracked nolonger supporting the weight of cook ware; ordrng 1 W11369700 (grate kit) and 1 W10844343 (left front burner valve) and 1 W11240529 (bezel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Alexandria, VA 22315
Demonte S.
Job Details: 06/02/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. Checked the Refrigerator Evaporator section. Ice is completely covered the Evaporator. I then noticed loud noise coming from the Freezer Section. Checked the Freezer Evaporator. Ice / Frost on the Freezer Evaporator. Unit will need the Control Board = Wpw10675033, User Interface = W11330971, Refrigerator Fan Motor = W11330971 & Freezer Evaporator Fan Motor = W11249952 & Refrigerator Evaporator Fan Motor with Harness = W11087438. Cx paid for the Service Call Only by Card. If the cx calls back order all parts. Don't go without parts. ( Any questions please check Sd Pictures.)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Winchester, VA 22603
Ken M.
Job Details: 06/02/2023
Customer complaint is that the unit is screeching in agitate and during the rinse cycle. Inspection of the drive system found the splutch pulley nut loose. Pulley and nut removed and Loctite applied to the gearcase threads. Pulley and nut reinstalled and unit retested. Unit is working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Alexandria, VA 22309
Demonte S.
Job Details: 06/02/2023
"Inspected the unit. Found that the cx is saying that the Microwave isn't powering on. Checked power to the wall outlet. I'm getting 12.89 Volts. I then plugged the microwave into another outlet with with 120 Volts . No power. Checked the Fuse. I'm getting Open Line. Installed Fuse. Tested unit still not power. Checked the Thermostat under the Fan housing. I'm getting Open Line. No power is coming out of the Noise Filter as well. Unit will need the Main Control Board, Noise Filter and Thermostat.; ordrng 1 W10849829 (Microcomputer) and 1 W11224856 (THRMSTFIX) and 1 W10422269 (Whirlpool Microwave Noise Filter)"
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Bethesda, MD 20814
Roberto I.
Job Details: 06/02/2023
Replaced parts and ran a calibration cycle. Ran a test cycle and then a spin and drain cycle. The unit worked as designed.
We serviced a
JENN-AIR RANGE
Model JDRP436HM01
Near McLean, VA 22102
Jason A.
Job Details: 06/02/2023
CX complaint RANGE oven temps low - have to add +25 degrees. Replaced UI per techline.Test UI & oven functions. Bake element might be underperforming > JJ; ordrng 1 JDRP436HM01 (Bake element)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near ,
Carl A.
Job Details: 06/02/2023
"cx complinat of not being able to turn light off on unit,found that the triac on control board to have failed ordering part needed for repair; ordrng 1 W11221415 (Pcba, Appliance Control Unit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Annapolis, MD 21403
Israel R.
Job Details: 06/02/2023
"cx complained unit isnt cooling down properly. after checking temps. Rc is 38 degreees and fc is 10 degrees, matching the thermostat cx had in the unit. piulled unit out , checked compressor and it was hot. checked for ampage and got .5 amps. should be between .7-1 amps. unit needs compressor, drier, couplers.; ordrng 1 W11369198 (Compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W10805035 (drier-tube) and 1 W11504433 (Coupler) and 1 W11504447 (coupler) and 1 lockring (lock ring) and 1 W10913906 (coupler)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Portsmouth, VA 23703
Carl A.
Job Details: 06/02/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Baltimore, MD 21231
Shane M.
Job Details: 06/02/2023
installed parts. unit working properly.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Chambersburg, PA 17201
Bernard M.
Job Details: 06/02/2023
"Replaced all parts per previous tech, recalibrated and ran test, unit completed test without any further issues. Unit checks good"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS05
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/02/2023
"cx complaint no operation, checked unit DOA, p1 control 0 vac br-w, 120 vac br-g, neutral missing at control, @ filter board 120 vac B-W 120 vac B-BU BU @ filter - p1 W at control reading open indicating open cavity thermostat, quoted cx Labor $200.00 (includes second tech) shipping $15.00 website down advised cx would contact with price for part and and tax when available."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details: 06/02/2023
"Cx complaint unit is not working properly inspected unit removed and replaced the valve still receiveing valve chatter ordering inlet and tubing from valve to the dispenser. Removed Hinge cover and checked the line however I'm not seeing any damage to line but I do see a bubble of seepage. Ordering the tubing, the inlet valve is only as Needed. Cx states it doesn't do that noise when ice maker fills; ordrng 1 W10833705 (Inlet valve) and 1 W10394073 (tube-water) and 1 W10674102 (tube-water)"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHW01
Near Nottingham, MD 21236
Sal R.
Job Details: 06/02/2023
"CX compolai t is that the auger motor is constintly running. I was able to inspect the auger motor, door harness , Ui control and harness , and door switch. I folund the unit to be opperating as designed. Thge Icemaker is producing good ice as well as the auger motor is dispensing cubed and curshed ice . I found no concerns with the auger motor and temps in the unit are at 38 in the RC and 1 in the FC temps taken with thermacoupling). I advised CX that if the noise happens again to captuer on visied with FC door closesd and opened for 10 -15 sec and send vidoe to office. Service charges are covered under 30 day call back."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/02/2023
Cx complaint unit is not working properly inspected unit went to remove the agitator plate however it is stuck fast tried PB Blaster To Break Loose Will Not Break Loose Tried Several Times will not Removed Will Need to Return With Agitator plate and Break off Old One informed cx if I Do It Now They Will Not Be Able To Use Until New One Arrives Cx Requested I Leave Gearcase With Cx To Avoid Losing Or Misplacement ; ordrng 1 W11308900 (Wash Plate/ Agitator)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Arlington, VA 22203
Christian C.
Job Details: 06/02/2023
Cx complaint unit console does not come on. Inspected unit power cycled unit. Console does not turn on. Light in MW. Tested power at getting 120VAC to MW control. Ordering console and controls. Cx paid in full.; ordrng 1 W11196780 (console) and 1 W11281213 (oven control) and 1 W11289988 (MW control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near West Point, VA 23181
Lucas R.
Job Details: 06/02/2023
"replaced icemaker and valve, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Inwood, WV 25428
Ken M.
Job Details: 06/02/2023
Control and sensor replaced. Unit is working properly. Old sensor left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Chambersburg, PA 17202
Bernard M.
Job Details: 06/02/2023
"Cx complaint the door deosn't seal. Inspected RC door and found when opening the gasket comes out of the liner at the top left corner. Pressed gasket back into place, closed then opened door and gasket comes back out. The liner is defective and doesn't allow the gasket to stay in place. Ordering RC door and is to be shipped to cx address. Cx will inspect and call office when door arrives.; ordrng 1 W10636410 (RC door (white))"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/02/2023
Inspected the unit. Found that the cx is saying that the Dishwasher will not Drain Water. Ran Service Diagnostics on the unit. Error codes of F9E1 = Products not Draining. Checked the Drain Pump by hitting the Cancel button. Drain Pump activated. I then checked the Drain Hose by disconnecting the Garbage Disposal. Garbage Disposal is backed up with food. Dishwasher will not Drain because of this. ( Please see Sd Pictures. ) Cx will need a plumber to resolve the plumbing issue. Ran a service Test on the unit. Unit is Draining Water into my 5 gallon bucket. Showed the cx this as well. Unit is working as Designed. ( Advised the cx that the unit is not a garbage disposal to Rinse all food into the sink. Even had the cx sign on the tyc card stating this.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near New Market, MD 21774
Drew B.
Job Details: 06/02/2023
cx complaint that unit is not making ice and when discussing wrrnty info with them found cut wires under fc door causing ice production failuyre.. showed cx and they have extendedwrrnty and need to call that number not website through whirlpool to set it up correctly for correct auth dispatch when its set up correctly will need W11572303 ordered..; ordrng 1 W11572303 (white fc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near North Beach, MD 20714
David J.
Job Details: 06/02/2023
Cx complaint unit is not cooling properly. Inspected unit and found temps at 45 in RC and 38 in FC. Cx states its cooling a little better now. Unit is making ice. Evap fan is blowing and air baffle is allowing air to go through. Found frost on back wall. Ordering parts for return visit. Will return when parts arrive. ; ordrng 1 12791417SP (Thermistor) and 1 w11050969 (Evap harness with thermistor)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Frederick, MD 21704
Drew B.
Job Details: 06/02/2023
replaced the parts and ran heated and checks good .
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/02/2023
"Installed new gearacse, slider and rotor . recalibaretd unit and ran diag.. completed all functions.. Job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/02/2023
CX complaint about cosmetic defect on ss door from mw confirmed issue unit is over 30 days CX states builder has avoid them for too long & finally took action on problem explained to call JA for an autho on repair; saved tckt
We serviced a
WHIRLPOOL OVEN
Model KSGB900ESS5
Near Towson, MD 21286
Sal R.
Job Details: 06/02/2023
"Per the previouse tech, I was able to acces an dreplace the burner head / cap assmbley. I was able to to also adjust the flame hight through the valve steem. Unit test good."
We serviced a
KITCHENAID ICE MAKER
Model KFCS22EVMS7
Near Washington, DC 20037
Sherwood
Job Details: 06/02/2023
cx complaint water coming out from bottom of refrigerator. as i was taking old drain tube off the pan was brittle and cracked. inform cx about the crack and she wants to go thur with repair. i put vent tape over crack foir a temporary fix.. cx paid for labor for this visit.; ordrng 1 WPW10655368 (drip pan)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Frederick, MD 21702
Drew B.
Job Details: 06/02/2023
"replaced all parts and tested 350 and preheated accuratety, and the unit now appears to be fully functional."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/02/2023
"cx complaint of unit making a clicking noise and light going out,ran unit through tested 4 of diag, was unable to duplicate at that time ,unit made it out of test mode and it started the clicking noise but lights still on called techline spoke with Chris was unable to duplicated with him as went through complete dc voltage side with no problems cx owes for service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Rockville, MD 20852
Julian H.
Job Details: 06/02/2023
CX complaint about unit not making ice inspected unit on test mode kept showing 23 icemaker not moving found wires broken at hinge will need to replace FC door system is down at this moment I couldnt give CX a full quote CX PIF FOR SVC CALL THRU APP; ordrng 1 W11037733 (dor-fip ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near York, PA 17403
Justin L.
Job Details: 06/02/2023
Cx complaint unit making noise. Verified proof of purchase and cx provided a video showing noise. Ran 56 E3 57 went through no issues.45 filled. 3 and 36 all fans and dampers work with no noise. Ran test 5 and found the noise is compressor running at max speed. Ordering thermal mastic to be placed on lines and compressor to help quiet down. If returning tech is unsure contact ss tech but ss tech not needed No issues with cooling or lights or other operation. Once parts are in office will need to set return; ordrng 6 4318168 (thermal mastic)s
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Manassas, VA 20110
Richard B.
Job Details: 06/02/2023
"CX complant Oven dosent get hot. CX stated they calibrated. Inspected unit and found 2 layers of foil in bottom of oven ,Found CX is using a spring type thermometer. No error codes in diagnostics. Did a 350 preheat at 8.20 and oven reached 402 taking 14 minuets. CX Oven thermometer reached 325. and was steadily climbing. Advised CX nothing to be put n bottom oven cavity. Calibrated back to factory settings. RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Pasadena, MD 21122
Emmanuel R.
Job Details: 06/02/2023
"Cs unit is leaking from left hand corner and UI display is going bad.Confirmed complaint.I found alot of drip marks going passed the door seal.Vent and dispenser not leaking. Also unit was out of level and Ui has a failing display.Leveled unit ,ordergin door gasket and UI.; ordrng 1 W11440170 (console) and 1 W11131368 (UI) and 1 W11165091 (Gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near McLean, VA 22101
Jason A.
Job Details: 06/02/2023
"CX complaint DRYER noisey & burning smell after laast tech left. Inspect unit & found dryer vent hose crimped & partially connected. Taped no hose clamp. UI harness not secured & laying on drum. 2 extra screws dropped at factory. 2 rollers in back grinding - replaced. Idler is good. Replaced blower whell - cracked in places. Heater housing is clean & element 9.9 OHMs no short. Checked terminal wires tight. Plug & outlet good. Level feet. Secure vent. Tet timed dry hi heat for 15 minutes, CX there to check for smell & noise.> JJ"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rockville, MD 20852
Marc M.
Job Details: 06/02/2023
"cx complaint unit will progress in the cycle to the 1-5 minutes remaining marker, at which point the unit will at times run as much as 25 minutes longer than the '1 minute remaining'. checked in diagnostic entry for any fault/error codes. found none stored in diagnostic and cx stated this issue has occured over the ownership of multiple exchanges of this unit. contacted Techline and unit is be decidedly deemed operating as designed. with the unit not displaying any errors and seemingly cannot be correctedd acrossed mutliple iterations of the unit as a whole, the conclusion is that it must then be either load or detegent influenced. documented with Techline."
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHV01
Near Baltimore, MD 21230
Shane M.
Job Details: 06/02/2023
"cx complaint the unit isnt cooling proper. took evap cover off, found no frost. SDPICS. sealed system cover P/L for 5yrs. ss work needed. 3ct.; ordrng 1 W11322225 (compressor) and 1 W10771114 (drier) and 1 2188823 (evap)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Dillsburg, PA 17019
Fred G.
Job Details: 06/02/2023
cx complaint now unit isnt dispensing enough water. inspected unit and entered diag and found 0 saved error codes. I ran auto test and found unit finished with out issue. I then manually dispensed water and found both valves are opening and dispensing as designed. I then ran a normal cycle and found unit is working as design. called TL, TL agrees unit is working as design. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21230
Shane M.
Job Details: 06/02/2023
"cx complaint the unit isnt cooling. took evap cover off, found no frost onne evap SDPICS. 5yrs coverage on P/L 3 count needed.; ordrng 1 W10570565 (evap) and 1 W10575980 (compressor) and 1 W10669573 (drier)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waynesboro, VA 22980
Danny R.
Job Details: 06/02/2023
found harness to timer not seated the hole way down reseated harness at timer now it comes on chedcksok