Service History 497 - VIA Appliance

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Waldorf, MD 20602

Shane B.

Job Details: 05/26/2023

"installed control board and restored power. ran drain pump with no issues. started a normal wash cycle. unit drained, filled and began washing. i let the unit run untill it drained an refilled. cancelled cycle. checked for codes and found none sasved. unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hanover, MD 21076

Alexander D.

Job Details: 05/26/2023

"cx complaint unit leaking from underneath. inspected unit and verified complaint. didnt see any drips on first test cycle. on 2nd test cycle found unit dripping from drain pump. drain pump is on straight. removed drain pump, dont see any cracks in sump asm. ordering drain pump, in stock. scheduled return visit for 6/1; ordrng 1 W11412291 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLW00

Near Poolesville, MD 20837

Julian H.

Job Details: 05/26/2023

CX complaint about RC not cooling from time to time found that FC will stay cold but overforsted checked temps on arrival FC0* RC38*seems like an intermitent defrost remove evap cover went to test mode confirmed operation of compressor & fan good frost pattern tested defrost heater & melted frost issue with control not sending unit to defrost every 8 hrs need part CX PIF FOR SVC CALL ONLY THRU APP DONT WANT TO PROCEED JUST YET; ordrng 1 W11446726 (control elec)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Gore, VA 22637

Ezra M.

Job Details: 05/26/2023

"installed parts, ran test 96 and 97, verified water to ice maker."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Poolesville, MD 20837

Julian H.

Job Details: 05/26/2023

replaced control tested dispenser & working

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 05/26/2023

"cx complaint unit not advancing thru cycles, will start and not do anything during sensing then skip to done. inspected unit and verified complaint. f6e3 communication, f7e7 motor unable to reach target rpm, f7e3 basket engaged during wash. ran autotest and lid locked fine, water filled and drained fine. motor just hums during agitate and spin. found alot of play in gearcase and found oil inside the rotor, pic saved. removed washplate and found a huge ball of hair wrapped around gearcase shaft. also noticed basket wobbles a little but spanner nut is tight. ordering fasica and returning with control for f6e3 error that keeps coming back. also ordering gearcase, rotor, stator, clutch, slider and basket. advised cx to call office after inspecting basket for damages. 2ct gearcase; ordrng 1 W11478525 (fascia) and 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11178227 (basket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Ashburn, VA 20147

Ken M.

Job Details: 05/26/2023

"Customer complaint is that the door is not closing properly. Found that the insulation was binding in the left side hinge. Insulation moved out of the way of the hinge and spring. Unit reinstalled and is working properly. Does not line up straight with the counter, counter is not sitting straight compared to the cabinet."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Bumpass, VA 23024

Thomas B.

Job Details: 05/26/2023

Cx complaint unit is not working properly inspected unit removed and replaced the door assy tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20ECMS00

Near Arlington, VA 22201

David J.

Job Details: 05/26/2023

"Cx complaint water stream is very weak. Arrived to unit and verified complaint, removed filter and tested with bypass cap. Stream is now good. Found Cx is using a aftermarket water filter. Purchased off Amazon. When I remove the filter I had a new water drip from filter head. Customer stated once filter was installed the stream had changed. Quoted customer for filter, head and water filter. Customer has stated they will possibly change to correct filter on their own but if that is not properly repaired, they would give us a call within 30 days to replace the filter head. Collected $90 for second appliance. ; ordrng 1 W11346623 (Filter head) and 1 EDR4RXD1 (Water filter)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Chevy Chase, MD 20815

Marc M.

Job Details: 05/26/2023

cx complaint third level rack not closing. inspected and found that somehow the right side front adjuster wheel had come out of alignment with the upper level track. was able to remove rack entiely and place it back into the tracks properly. unit now checks good.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS3

Near Bowie, MD 20716

Israel R.

Job Details: 05/26/2023

Customer complaint unit is not has part that need to be installed and the unit needs to be converted to LP. I repalce the orifice holders to Lp and the downdraft was not installed so i installed the new downdraft the custoemr still has to get a contractor to installed a vent to the outside of the house. The custoemr did not had POP but the ticket was made 5/22/24 actual good date is 5/24/22 unit still in warranty. Customer is calling kitchen aid to get the actual POP.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Suffolk, VA 23434

Justin W.

Job Details: 05/26/2023

"cx complaint noisy in back of rc.confirmed complaint checked to find temps at 47.2 rc and 14.8 fc. test 1-42, test2-23, test 3-32, test4-16, test 5-37, test14- 32, test16-32, test23, 75, test 24-64, test25- 77, test 26-73, test28-37, test29=0, test30= 32, test31= 7, test33=31, test34= -20, test35= 27, test36=-11, called techline spoke to Derek. called tradescare spoke to Barbie advised to order control and rc evap cover with thermistors. removed right door and thawed evap removed ice from fan. ordering parts needed for repair control getting stuck in defrost mode; ordrng 1 W11610999 (rc evap cover with thermistor) and 1 W11574770 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Elizabethtown, PA 17022

Justin L.

Job Details: 05/26/2023

As per previous tech was able to access unit and replace ice maker. Found broken wire in harness and auger stripped. Ordering parts for repair and once approved office will need to set return; ordrng 1 W10884720 (harness) and 1 WPW10317991 (auger) and 1 WP63052-2 (yolk) and 3 67006425 (screw)s

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Rockville, MD 20853

Roberto I.

Job Details: 05/26/2023

"CX complaint noise during cycle. Tested unit, heard a noise/vibration coming from blower and wheel. Ordering blower wheel WP697772, motor W11549461and 2 sound pads wp8564458 to be installed under blower and duct. Pre id rollers and pulley to be used on return.; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor) and 2 wp8564458 (sound pads)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Ashburn, VA 20148

Christian C.

Job Details: 05/26/2023

Installed evap harness and evap thermistor. No issues. Unit is working as designed. Left parts with cx.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Owings Mills, MD 21117

Justin S.

Job Details: 05/26/2023

cx says the unit is starting to warm up. found temps of 11f in the freezer and 38f in the refrigerator when both set to recommended. pressurized thesystem with nitrogen to 140psi and found leak. repaired and vacuummed the system down. filled to weight and checked for leaks again with bubbles. the unit is now cooling good. the unit is good

We serviced a

KITCHENAID WALL OVEN COMBO

Model KOCE500ESS20

Near Ocean View, DE 19970

Michael E.

Job Details: 05/26/2023

CX complaint: MW may have not heated once and may have not maintained oven temp once. Tested but failed to verify complaint. MW worked properly for 6 consecutive attempts. Oven reached and maintained temp properly for 30 min. No error codes. Unit is working properly. Job is complete

We serviced a

JENNAIR RANGE

Model JGS9900CDF01

Near Laurel, MD 20707

Dustin F.

Job Details: 05/26/2023

"cx complaint: burner not working, cooktop cracked, oven not reaching temps.Inspected unit, confirmed CX complaint. found burner head screws corroded and rusted, will have to be drilled out to access. Looked at unit found cooktop N/A. gave info to cx and she doesnt want to continue with repair. paid svc fee."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/26/2023

"unit not cooling again but now the compressor make a humming noise, replaced start device, same issue, faulty compressor, sealed system repair, 2 counts job .. order parts; ordrng 1 W11109499 (drier-tube) and 1 w11504445 (coupler) and 1 w11504447 (coupler) and 1 w11574734 (compressor) and 1 w11504431 (coupler) and 1 w11506635 (valve) and 1 lokringtool (tool) and 2 countsjob (2 counts job)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Newark, DE 19713

Taylor F.

Job Details: 05/26/2023

Cx complaint is unit not making ice. Found the IM tray to be defective. Replaced the IM from VS and unit is now working as designed. Job is complete

We serviced a

MAYTAG DRYER

Model MEd6630hw0

Near Falls Church, VA 22043

Leon

Job Details: 05/26/2023

cx complaint was unit didnt heat replaced the heating element and tested the unit everything worked great after

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 05/26/2023

"cx complaint unit hasnt been able to complete a cycle since day1, keeps giving f9e1 error but doesnt leave water in unit. inspected unit and verified complaint. only have f9e1 long drain error stored. tested valves in component activation and it ran the drain pump for a long time before it ran the valves. all valves working and unit pumped water out fine. pressure hose is clear. drain pump reads 19ohms, should be good. test cycle runs fine it except it ran drain pump longer than usual, ran drain pump again after recirculation pump and wouldnt stop running drain pump at end of cycle. ordering control and pressure switch. call cx to schedule return visit once we have eta on parts; ordrng 1 W11550649 (control) and 1 W11316246 (pressure switch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Martinsburg, WV 25401

Ezra M.

Job Details: 05/26/2023

"lower harness failed, unit not draining. ordering lower harness.; ordrng 1 W11643701 (lower harness)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Ashburn, VA 20147

Ken M.

Job Details: 05/26/2023

Customer complaint is that the microwave is not heating consistantly or properly. Checked for stored error codes and found F1E5. Unit needs a new magnetron and inverter.; ordrng 1 W11346197 (magnetron) and 1 W11325604 (inverter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charles Town, WV 25414

Ken M.

Job Details: 05/26/2023

"Unit tested on bypass and pressure is good, but with filter installed, pressure drops drastically. Filter head replaced and unit retested. Again, with filter installed, pressure drops, but with the bypass installed, pressure returns to normal. Valve and water lines are good. Customer needs a new filter."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Culpeper, VA 22701

Robert W.

Job Details: 05/26/2023

"Cx complaint is giving sensor code. Inspected unit supplied power and unit is giving drain error, Pulled unit and found the drain pump connector has failed and pump isnt getting power, Ordering lower harness.; ordrng 1 W11643701 (Lower harness)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Charles Town, WV 25414

Ken M.

Job Details: 05/26/2023

"Customer complaint is that the terminal block broke during installation. Found that the nut for L1 was not properly threaded and the screw caught, causing the terminal block to twist and snap. Terminals are still good. Ordering terminal block and nut/screw set.; ordrng 1 279393 (terminal block kit) and 1 WP3397659 (terminal block)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYB05

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 05/26/2023

"cx complaint unit not making ice. inspected unit and verified complaint. found icemaker stalling. replaced icemaker. tested unit. icemaker cycled and filled correctly unit is now working properly. quoted 363.06, paid in full with c/c"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Silver Spring, MD 20906

Roberto I.

Job Details: 05/26/2023

"Replaced parts. Damper control tested ok, water dispenser tested ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Washington, DC 20011

Marc M.

Job Details: 05/26/2023

cx complaint not light in bottom of deli drawers. inspected and found led harness from back of drawer/shelf assembly not connected to rc evap cover. was able to simply plug harness in and test. unit now checks good.; saved tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Suffolk, VA 23435

Justin W.

Job Details: 05/26/2023

replaced filter board and tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 05/26/2023

"cx complaint unit is rusting on both rc doors, verified issue. cx is using affresh cleaner, ordering doors to complete repair. advised cx doors will be shipped directly here and may take 6-8 weeks.; ordrng 1 W11661560 (door) and 1 13107887SQ (dor-fip ss)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Lewes, DE 19958

Michael E.

Job Details: 05/26/2023

"CX complaint: not cooling. Tested and verified complaint. FC at 70 degrees, RC at 60. No frost at all on FC evap. This seems related to the previous visit so i did not charge the 120.00 service fee but i did make CX aware that i may be wrong about not needing to charge so i prepared him for the posability that i may need to call him next week to collect payment if i am wrong. Both issues are with the sealed system and the leaking may have been caused by extra water flow into a slightly restricted drain tube from a freezing capilary tube. Per TF, I quoted CX price to pressurize system and find leak and quote for repair. CX declined the service at this time. Saved this under Quote2 using parts WPW10143759 service drier and W11506635 coupler. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Potomac Falls, VA 20165

Jason A.

Job Details: 05/26/2023

CX complaint FRIDGE water leaks. Replaced coupler & test water dispense & icemaker harvest & fills. RC door has rust. CX has not moved in yet. I turned off icemaker & showed CX how to turn it back on. CX will turn on icemaker when they are in the home to monitorfor leaks. NO LEAKS > JJ; ordrng 1 LW10912075 (RC LEFT DOOR SS) and 1 W11223753 (ameplate)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Fairfax, VA 22030

Jason A.

Job Details: 05/26/2023

M177JO0APL1 - CX complaint DW has power but buttons not responding & unit wont start cycles.. Found Console is delaminated again. Unable to start test cycle. See SDpics. Tried resetting breaker but same results > JJ; ordrng 1 W11412696 (seal console) and 1 W11413963 (console) and 1 W11414079 (UI control board) and 1 W11410070 (acu)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Smyrna, DE 19977

Taylor F.

Job Details: 05/26/2023

"Cx complaint is unit not powering on. Tested inspected and verified complaint. Found the console getting 5VDC but not responding. Replaced console from pre id and unit is now working as designed., Job is complete."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Charles Town, WV 25414

Ken M.

Job Details: 05/26/2023

Customer complaint is that the drum does not turn. Unit tested and the drum does not start turning at all. Thermal fuse tested good. Found the door switch connector not fully seated. Door switch connector reseated and unit retested. Unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Laurel, MD 20707

Dustin F.

Job Details: 05/26/2023

"CX complaint: icemaker not making ice fast enoughInspected unit, could not confirm complaint. Full ice bin upon arrival, and ran diag on icemaker, icemaker cycles good and fills with perfect water pressure. CX will call back if any other issues arise."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fairfax, VA 22033

Jason A.

Job Details: 05/26/2023

CX complaint WASHER not advancing. Found F3E3 valve/thermistor F1E1 ACUerrors. Tried to run a test cycle but no advance. Drain & spin not locking doors. Was able to get tub to turn in test mode but no other components active. S17538 & S153AWB See TSP W11632927 Rev C & W11624962 Rév. C. parts in stock > JJ; ordrng 1 W11556725 (ACU) and 1 W11395618 (capacitor)

We serviced a

JENN-AIR RANGE

Model JGRP536HL05

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/26/2023

replaced griddle control & ovens bottom tested griddle when preheats CX thinks still not on accurate temp tried to use a laser gun used my thermocouple & temp range between 360*-345* on 400* setting called TL states that checked resistance on thermostat which it has states if this was like that (& it was) then is working as designed temperature staying within 10% of temperature range

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ02

Near Front Royal, VA 22630

Daniel J.

Job Details: 05/26/2023

frost in freezer more so right side found right side of door sticking out further than the left removed rails and reinstalled now door closing evenly

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 05/26/2023

"cx complaint unit not drying clothes, takes 2 cycles to get clothes dry. cx had vent cleaning company clean vent and they said the vent is good now. inspected unit, no errors stored. unit is heating good and i have lint on back side of lint screen. airflow coming out of vent feels weaker than coming out back of dryer. cx said its new hard pipe after the vent goes into the wall and its a straight run after that to the outlet. cx did mention it is a long run. im suspecting the run may be too long for this unit. ordering vent test kit and cycling thermostat scheduled return visit for 6/1; ordrng 1 WP8577274 (cycling thermostat) and 1 W11224254 (vent test kit)"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Westminster, MD 21158

Brian R.

Job Details: 05/26/2023

cx complaint is this unit is the one that replaced other one for issues and unit always throws the suds code and unit is still wet and not draining. she tried a few loads with smaller ammounts of soap and still same issue. found code F0E2 Over Suds F5E4.door not open error cleared codes and tested unit. ran drain and spin. unit drained a bit then started cycle. went over soap and water temp and how clean things are going in with cx. very low stream of water coming into unit. dispencer had small leak at hose fitting. pushed hose on more. was able to blow through pressure hose. broke unit down and found 3 baby wash rags in screen. removed and checked over and put unit back together. tested again and unit drained and ran as it should now. unit checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Shiloh, NC 27974

Branden R.

Job Details: 05/26/2023

came out for heating element - special project - heater bushing. replace heating element and tested unit is running as designed with no leaks .

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stafford, VA 22556

Tanner B.

Job Details: 05/26/2023

"unable to locate unit , searched for unit and couldnt find it; saved tckt"

We serviced a

AMANA COOKTOP

Model AKDG2E

Near Bowie, MD 20716

Israel R.

Job Details: 05/26/2023

Got to the unit and did not get an answer at the door. called office waited tena nd moved on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 05/26/2023

"need to reschedule appt , need r600a; ordrng 1 2ct (2ct)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Laurel, MD 20707

Dustin F.

Job Details: 05/26/2023

"Upon arrival, found CX had FC door ready to be installed but no second tech. Contacted Office, spoke to HM and shes going to get auth for 2nd tech and reschedule cx.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Charles Town, WV 25414

Ken M.

Job Details: 05/26/2023

"Customer complaint is that the unit is not locking. Unit inspected and found that the lid is not closing all the way, preventing the strike from fully entering the latch. no obstructions found betweem the lid and top. Inspection of the hinges found no obstructions. Issue is either in the lid or the hinges. Ordering both.; ordrng 1 W11413336 (lid) and 1 W11551369 (hinge - l) and 1 W11551376 (hinge - r)"

We serviced a

WHIRLPOOL WASHER

Model WFW9400SW02

Near Beltsville, MD 20705

Dustin F.

Job Details: 05/26/2023

"upon arrival, CX appologized and stated they tried to cancel thier appointment. allowed me to take pics before leaving. no charges required no work done"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 05/26/2023

"loose connection at valve, reseated and tested unit."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Westminster, MD 21158

Brian R.

Job Details: 05/26/2023

cx complaint is when baking chicken the other day there was a lot of water and moisture in lower left corner. tested and checked unit. no codes in unit. door closes good and even. did find 2 spots where gasket lock pins wont stay in and gasket lose and 2 dimples where maybe a air leak. asked if pan chicken was in was leaking or anything. lights and fans check and both sections heat well and oven in range. will order new gasket and office will schedule when parts in.; ordrng 1 W11676903 (Gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 05/26/2023

Unit leaking where sump/ drain pump connect.. ordering sump and pump..; ordrng 1 W11613479 (sump) and 1 W10876537 (pump)

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDC0

Near Gambrills, MD 21054

Israel R.

Job Details: 05/26/2023

Got to the hosue and he said he called it in for an error code but now is worse and tried to call to cancel when i called ahead. He tbe whole unit broke apart so he is just getting a new one.

We serviced a

JENNAIR RANGE

Model JDS1750FS1

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 05/26/2023

"cx concern the unit leaking gas.. cx stated she had gas company doing work on outside of house running gas line and moving meter on outside .. company also tried to light the gas water heater in crawl space under house . water heater wasnt lighting , the next day she had water heater replaced .. i pulled unit, turned the gas on and used leak detector and soapy bubbles .. no leak detected w/ meter and no sign of leak w/ bubbles .. no smell with gas on for 30+ mins .. contatcted wpl techline and informed them what happened/ i cant find leak or smell any gas.. placed meter above all burners , no leaks"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Vienna, VA 22180

Simon

Job Details: 05/26/2023

CX complaints refrigrator build ice and noisey .replaced the control checked unit works properly.CX paid i ALL n advance .SZ

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 05/26/2023

"CX Concern the unit noisy during operation , ordering drive mechinism parts to correct issue . 2ct gearacse; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Staunton, VA 24401

Danny R.

Job Details: 05/26/2023

cx states unit wasnt turning on found thermal fuse open and also hpouse power not working right . replaced fuse now unit is good cx will fix power issues

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Alexandria, VA 22301

David J.

Job Details: 05/26/2023

CX complaint unit keeps throwing F9 E1 error code. After previous text visit they had found this unit needed a new control a new inverter and Magnatron arrive today and turn power off. Removed unit from wall and remove lids. Removed all parts and replaced with all new Turned unit back on no error codes present tested unit microwave is now working as designed tested oven and also was working. Found microwave lightbulb inside is out ordering light bulb for a return visit and will repair once parts come in. ; ordrng 1 W10886919 (Interior bulb)

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FKSS02

Near Gambrills, MD 21054

Israel R.

Job Details: 05/26/2023

Customer complaint unit is not making ice. I tested unit and unit is getting 120. Jumped ice maker and never moved. Quoted for ice maker and went to get it to the warehouse. $363.06

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Martinsburg, WV 25405

Ezra M.

Job Details: 05/26/2023

"ice not dispensing due to auger stuck, pulled ice bucket, removed ice, lodged in auger. reassembled and tested, ice dispensing normally"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Severna Park, MD 21146

Israel R.

Job Details: 05/26/2023

Customer complaint unit lid is not locking. I found the unit is not unlucking. I replaced the lid lock and now the unit is locking and unlocking. Unit is back to normal operations. Disrigard the POP picture is the wrong POP we could not find the receipot but the unit is under warranty from entilement.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Martinsburg, WV 25401

Ezra M.

Job Details: 05/26/2023

"door not holding gasket in place, ordering rc door, black; ordrng 1 LW10668874 (rc door, black)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Parkville, MD 21234

Shane M.

Job Details: 05/26/2023

"cx complaint the unit leaking from front left corner. found F0E5 F0E3 errors in system found spannerloose. tested unit couldnt duplicate leak but saw water signs inside cabients towards the left corner. ordering new spannernut, & dispenser w bezel. ordrng 1 W11551646 (nutspanner) and 1 W11569112 (dispenser) and 1 W11550898 (bezel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/26/2023

"new unit, the middle rack broken, inspected unit, the adjuster wheel in the middle rack is out of the track.. rack cks ok"

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Aldie, VA 20105

Richard B.

Job Details: 05/26/2023

"CX complant. Door falling off.rior diagnosis found unit needs himge screw and inner door. Installed and realigned door skin as best we could . Old screw holes are stripped out, Made new screw holes and unsed extra screws to secure. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrt148fzdm04

Near Suffolk, VA 23435

Justin W.

Job Details: 05/26/2023

Arrived to find AR repaired on 5/25/23

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Gainesville, VA 20155

Richard B.

Job Details: 05/26/2023

"CX compllant. Center burner sparks, Inspected unit and could not replicate issue, Turned units burners on to ignite then rotated to desired flame heights, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Elkridge, MD 21075

Justin S.

Job Details: 05/26/2023

the glass shelf and 2 small shelves are shattered and need to be replaced; ordrng 1 W11033333 (shelf-glas) and 2 W11483210 (shelf)s

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Harrisonburg, VA 22801

Danny R.

Job Details: 05/26/2023

will need gasket still reorder gasket; ordrng 1 w11676493 (gasket)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Gettysburg, PA 17325

Sal R.

Job Details: 05/26/2023

I was able to access and replace all parts. I tehn tested unit and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Silver Spring, MD 20906

Roberto I.

Job Details: 05/26/2023

"Replaced parts. Damper control tested ok, water dispenser tested ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Chantilly, VA 20151

Christian C.

Job Details: 05/26/2023

Cx complaint unit is not cooling. Inspected unit found gap from bottom right of liner. Called techline unit is being sent for review.

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Rockville, MD 20853

Roberto I.

Job Details: 05/26/2023

Replaced parts and ran a high heat timed dry cycle. The temperature at the exhaust constantly cycled between 118F and 174F. The unit worked as designed

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/26/2023

"CX complained the unit did not dispense ice all the time. Inspected the unit and found a few cubes would dispense but none after. The motor could be heard and if you remove the ice bin, you can see the motor spinning bur its hard to know whats going on becauase once the ice bucket is in, its impossible to see. Unit needs new ice bucket and ice bin; ordrng 1 W11671282 (auger motor) and 1 W11185686 (ice bin)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hampton, VA 23666

Carl A.

Job Details: 05/26/2023

"cx complaint of unit not cleaning well, checked unit to find no error codes, checked unit to find connector on control board not fully seated for heater,reseated harness on control baord ,tested unit and works as designed"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW07

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 05/26/2023

"Replaced compressor, refilled unit. allow 24hrs too cool"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Shiloh, NC 27974

Branden R.

Job Details: 05/26/2023

"came out to replace parts on unit , disassembled and replaced all parts unit still making a loud pop noise when turning off . called techline and was advised that they are sending video over to engineering to review . send ticket over to me to call and checked on update tuesday . all parts have been changed and unit still popping loud when turning off; saved tckt"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Alexandria, VA 22305

David J.

Job Details: 05/26/2023

"CX complaint unit keeps throwing error code for temp sensor after previous text visit. He had found this unit needed a new temperature sensor to properly fix unit arrived today and disconnected power from unit. Slid unit out to get behind. Remove back panel and removed old temp sensor, replaced with new powered unit back on and check for hair codes and had none Ran normal cycle for 10 minutes. Unit had no more air codes. Unit is now working as designed job complete CX paid 110 for labor."

We serviced a

WHIRLPOOL WASHER

Model WFW8740DW0

Near Linden, VA 22642

Daniel J.

Job Details: 05/26/2023

washer locked door during cycle and went into flood mood door was unlocked and unplugged on arrival plugged unit back in and entered diag stopped draining was able to start wash cycle unit draining normal water entering tub normal diag complete no errors drain fine water flow into tub good

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Carlisle, PA 17013

Fred G.

Job Details: 05/26/2023

i was able to access unit and replace the heating element . I tested unit for leaks and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampton, VA 23661

Carl A.

Job Details: 05/26/2023

"cx complaint of unit not cooling took temp readings pof30 in fc, -3 in ff , omed thermistor at 6.87 ohms, also found brown connector that feeds heater to have sut on it ordering heater and harness for repairs; ordrng 1 W11650660 (Assembly, Defrost Heater And Evaporator Fan Harness (includes Thermal Fuse)) and 1 W10384183 (thermistor CA / VS), used 1 W10384183 (thermistor CA / VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Carlisle, PA 17013

Fred G.

Job Details: 05/26/2023

"cx complaint unit still left called clothes wet at end of cycle twice since we were last here. Inspected unit and found 0 saved error codes saved. ran test 12 and found unit completed cycle without issue. I asked cx what setting is used when unit is used and was told regular, cold wash. I turned unit on and found it saved last setting and units spin was in the off postion. called TL was told if unit is finished with spin in the off postion that unit will save that. cx is turning unit on and just hitting start. I ran a quick wash with a high speed spin and found unit finished with no issue. cx needs to run cycle with spin on high and unit will then save that setting. unit checks good."

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Parkville, MD 21234

Shane M.

Job Details: 05/26/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near White Post, VA 22663

Daniel J.

Job Details: 05/26/2023

fridge knocking in fridge section entered serivce mode test 121 damper opening and closing noise present ordering damper 22 in stock; schdld next appmnt for 6/1 THU !

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Baltimore, MD 21215

Emmanuel R.

Job Details: 05/26/2023

"Replaced front glass on oven door, unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SLYM2

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 05/26/2023

Cx complaint unit is not working properly inspected unit removed and replaced the adjusters tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Baltimore, MD 21215

Emmanuel R.

Job Details: 05/26/2023

Upon arrival customer stated he wasnt aware we were coming todaya and would like to reschedule. Scheduled customer 6/5/23; schdld next appmnt for 6/5 MON !

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Woodlawn, MD 21244

Robert L.

Job Details: 05/26/2023

"cx complaint grinding noise 10 minutes in, found no errors, ran diagnostics, no noise, ran 20 minutes of normal no noise, possible over loading, agitator skipping or pulley not engaging fully, no access with out removing doors(see pic') strong language barrier.... asked for cx to record noises, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hertford, NC 27944

Branden R.

Job Details: 05/26/2023

"cx complaint unit doors not shutting properly , checked over unit and found all major componets running as designed , found freezer door warped at the top right allowing warm air into unit and cause frost on top of freezer . steamed fridge gasket out and now its shutting as should . tryed to steam out freezer gasket at the top and was unable too . unit will need a new door for repair . advised cx door will be shipped to address and to check for damage . call us out when door comes in . cx agreed; ordrng 1 W11467398 (door)"

We serviced a

KITCHENAID ALL IN ONE W/D

Model KDFM404KPS1

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/26/2023

cx complaint unit is leaking from the left front side. inspected unit and found 0 error codes stored. ran auto test and found unit finished auto test without issue. I found water stains on left side of door. ran a normal cycle and found water is leaking from door seal. unit needs door seal to correct issue.; ordrng 1 W11483553 (door seal)

We serviced a

WHIRLPOOL WASHER

Model MHWC7500YW0

Near Bethesda, MD 20816

Brian F.

Job Details: 05/26/2023

"Cx states door locked, tested and confirmed. Unplugged unit, door unlocked. Found drain filter clogged, cleared filter, drain pump attempted to run, impeller was not spinning smoothly at first then it stopped completely. Unit needs new drain pump. Unit is part of stacked washer dryer, called office scheduled 2 tech for 6/1."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Harrisburg, PA 17111

Fred G.

Job Details: 05/26/2023

"arrived at cx home and advised cx they have no warrenty on unit. I advised cx for me to look at unit it would cost $120, parts and labor, taxes are on top. cx said nvm im buying a new unit. i moved on"

We serviced a

KITCHENAID FREEZER

Model KRMF706Ess05

Near Ashburn, VA 20147

Christian C.

Job Details: 05/26/2023

Cx complaint unit is making a rattling noise and top of ice bin is defrosting. Inspected unit found while compressor is on there is a rattling noise. Leveled unit and raised feet no more rattling. Sounds like IM is filling whenever dispensing water. Secured connections to water valve. Unit is working as designed.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Harrisburg, PA 17112

Cody H.

Job Details: 05/26/2023

"CX complains unit is making a squeeling noise, Found unit idler to be siezed causing the noise as well as wear on the belt. Was able to replace 2 rear rollers and idler with pre I.D. parts as well as 2 front rollers and belt with VS. Tested unit and found unit also had noise from drum fins, was able to remove drum fins and clean out. Unit now works as designed no further work needed. CX EMAIL CONFIRMED.; ordrng 1 W11162091 (belt CH VS) and 2 wpw10314173 (rollers CH VS)s, used 1 W11162091 (belt CH VS), and 2 wpw10314173 (Rollers CH VS) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model KEMS309BSS01

Near Alexandria, VA 22301

Lloyd B.

Job Details: 05/26/2023

"Cx complained that for years, the unit did not heat correctly. Inspected the unit and found that the bake, broil and convect elements all have resistence. The sensor was around 1100 ohms after running for 2 min. Explained to the cx that it may be 1 or all of 3 parts, the control, user interface and sensor. Cx says she wants to roll the dice and do all 3. Unit needs new control, sensor and user interface; ordrng 1 WP74008369 (sensor 136.99) and 1 W10570025 (user interface 395.10) and 1 WPW10317343 (control 252.09)"

We serviced a

KITCHENAID OVEN

Model KOCE500ESS04

Near Chambersburg, PA 17202

Andrew S.

Job Details: 05/26/2023

Upon arrival I was able to get the unit out far enough to replace the control. I however was unable to get the cart under the back of the unit safely to get the unit out completely to replace the inverter. I am ordering a second tech to return and assist in removal of the unit.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Owings Mills, MD 21117

Emmanuel R.

Job Details: 05/26/2023

"Cs unit is leaking gas, confirmed complaint.I found a loose connection at the manifold. Secured connections and tested unit.Unit is now working properly."

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Vienna, VA 22180

Simon

Job Details: 05/26/2023

CX complaints ice maker not making ice .UNIT checkes replaced icemaker test unit 120 .unit works .CX advased to wait 24 hours .SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Owings Mills, MD 21117

Emmanuel R.

Job Details: 05/26/2023

"Cs unit stopped cooling , confirmed complaint.I found the evap fan test3 not activating, good frost pattern. Replaced evap fan and tested unit. Unit is now working properly. Also the right rail has a broken gear and customer wasnt to replace it. Ordering RH rail for FC. Customer paid in full.; ordrng 1 W10625068 (rail RH)"

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