We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS0
Near Ocean View, DE 19970
Michael E.
Job Details:
06/02/2023
CX complaint: stops in first 2 min. Tested and verufed complaint. F8E4 before diagnostic cycle and F8E1 after diag cycle. Drain pump is visibly running very slow. Ordering drain pump. Could not reschedule due to site unavailable when i try to see availability. House is a beach rental. Call CX upon arrival anbd he will remotely open door.; ordrng 1 W10531320 (pump-drain)
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KBS0
Near Front Royal, VA 22630
Ezra M.
Job Details:
06/02/2023
"steve w/ techline. suggested cust reduces detergent, suspects sudsing causing slow leak."
We serviced a
AMANA DRYER
Model NGD4655EW4
Near Baltimore, MD 21216
Shane M.
Job Details:
06/02/2023
cx complaint the unit isnt drying. found unit to be heating. but found issue with the timer. when 1st testing unit wouldnt heat but turned timer 3 times all the way around now heating? ordering timer.; ordrng 1 W10857611 (timer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Harrisburg, PA 17112
Cody H.
Job Details:
06/02/2023
CX complains unit FC drawer is not working. Found the sliders for the drawer are binding and will need replaced. ordering both slides for FC top drawer. Office to schedule with CX when all parts arrive. CX EMAIL CONFIRMED; ordrng 1 W11131390 (FC top rail) and 1 W11161915 (FC top rail (right))
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Elkton, MD 21921
Frederick R.
Job Details:
06/02/2023
upon arrival I took pressure readings in test 40. Step3 was LS-3 HS-75. Step4 LS-5 HS-85. Step 5 LS-9 HS-85. Watt draw in Test 39 100% went up to 157 for 5secs and down to 74.4 before shutting compressor off. FC was working good. RC was no cool. steve at wptl. Wants compressor and control kit replaced.; ordrng 1 W11592009 (compressor) and 1 W11333076 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Keymar, MD 21757
Drew B.
Job Details:
06/02/2023
cx complaint that unit is leaking when its washing the clothing it spits out the lid on the left side. i found no signs of leaking from naything under tub ring or by agitator.. they do hve mesh screen spitting was water out.. they were instructed by myself to remove mesh screen one time see if anything leaks if so they will get video and call back and we will return see video and CALL TL..
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Dover, DE 19904
Frederick R.
Job Details:
06/02/2023
"Replaced FC door and fitting was incorrected used fittings from VS. After replacement I checked all settings and verified unit and IM were working properly. No leaks. Job is comnplete; ordrng 3 WP2300868 (fitting frvs)s, used 3 WP2300868 (FITTING FR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEH00
Near Palmyra, PA 17078
Cody H.
Job Details:
06/02/2023
"cx complains shortly after service unit stopped dispensing water and unit stopped cooling. unit shows 47*F in RC and 3*F in FC. Found loose connection on rear control, reseated all connections and plugged unit back in. unit RC is now cooling to 41*F and dropping. Reordering user interface due to FC not reaching temp after repair, Office to reach out to CX when parts arrive to schedule.; ordrng 1 W10864269 (user interface)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Dover, DE 19901
Frederick R.
Job Details:
06/02/2023
Replaced ice box and insulation per prior diagnosis. Sealed all openings with insulated perma tape. After repair I tested all functions and they are all working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Hershey, PA 17033
Cody H.
Job Details:
06/02/2023
Was able to replace parts per previous visit. Unit is still making chattering noise from relay. Found door interlocks are not closing the whole way because of door being misaligned. Ordering door and interlocks for return visit. Return to be scheduled by office when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11173823 (door SS) and 1 W11433682 (interlock upper) and 1 W11433683 (interlock lower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Frederica, DE 19946
Frederick R.
Job Details:
06/02/2023
"CX complaint is no water or ice. Inspected/tested and found installers had set RC temps to coldest setting. Checked filter and lines. Resevoir appears to be frozen from cold temps. Ordering inlet valve for return but make sure unit isnt working properly before installing. Set temps to warmest setting to thaw resevoir. no eta on part; ordrng 1 W10498992 (valve,inlet)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hummelstown, PA 17036
Cody H.
Job Details:
06/02/2023
"CX complains unit outter door was off ceneter. Was able to realign outer door to get door more cenetered. Unit works as designed, no further work needed."
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNZS0
Near Lusby, MD 20657
David J.
Job Details:
06/02/2023
"CX complaint icemaker is not making ice arrived today and verified complaint place unit into diagnostic mode. All three thermistors are passed. Water fills recirculation pump works drain pump is working cooling plate frosted over gas valve removed frost placed unit into a normal cycle and when unit was filling with water, it continued to fill and did nothing else. On both normal and max ice mode this happened. Unit needs a new water level sensor inspected harness, and all wires were intact. CX paid in full and will return when the part arrives. ; ordrng 1 Wpw10485962 (Water level sensor)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hagerstown, MD 21742
Andrew S.
Job Details:
06/02/2023
"Per previous tech I attempted to replace the gearcase and spin basket. However I found that the agitator tower was seized to the shaft. I am unable to remove the tower. i am ordering the outer tub, agitator as well as other related parts. I informed the cx that the tub would ship directly to the cx. Cx will inspect and inform the office when it arrives.; ordrng 1 W11219115 (Outer Tub) and 1 W11089264 (Filter) and 1 8533928 (Screw) and 1 W10821990 (Agitator) and 1 W11284133 (Clip)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near College Park, MD 20740
Samuel R.
Job Details:
06/02/2023
replaced ignitor and tested unit.now workin g properly
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
06/02/2023
cx complaint once cycle is finished and unit says end on screen that unit keeps making some kind of noise till door is opened. I arrived and cx had a cycle going that only had 5 mins left. I waited till it was over and unit said end and unit did not make any noise. entered diag and found 0 saved error codes. ran test 12 and found unit finished without issue. ran a quick wash to see if i could duplicate noise. I found no nosie. i advised cx to video record noise and call back in with that evidence. unit for now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Waldorf, MD 20601
Shane B.
Job Details:
06/02/2023
cx complaint is the unit making a burning smell and a flash of light form behind unit. pulled unit out and found the terminal block has had a thermal event. the installers did not tighen the power cord down. i found all loose and the L1 burnt up. damage was to power cord and terminal block. replaced block with rpeIDed part. used bare wire adaptor to fix power cord. restored power and tested unit. workign as designed. documented with safety dept.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Purcellville, VA 20132
Ezra M.
Job Details:
06/02/2023
"high side - 145, low - -5. compressor hot. pressures equalizing normally, .039 amp draw. called techline, spoke w/ rob deemed unit has leak in cabinet, not repairable."
We serviced a
WHIRLPOOL ICE MAKER
Model WRX735SDHZ03
Near Baltimore, MD 21239
Alexander D.
Job Details:
06/02/2023
"cx complaint unit intermittently not making ice. upon arrival, cx said he heard it drop ice about 30min ago. inspected unit, container has about 6 batches of ice in it. held door switches by hand and icemaker didnt start. ice is frozen in icemaker. ran test 25 and jumped T and H, IM harvested and filled with water correctly. pulled IM out, no ice in fill tube or funnel on icemaker. normally if fill tube was freezing and IM started working, there would still be ice in the funnel so i think valve is good. advised cx ive seen these icemaker stall and start working, fill up container, then stop working again. quoted 516.04 for replacing icemaker. cx paid 120 service call and wants to see if it will start acting up again so we can be more sure. if cx calls back, send tech with icemaker"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Winchester, VA 22602
Ezra M.
Job Details:
06/02/2023
"installed all parts, verified closing properly"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Leesburg, VA 20176
Christian C.
Job Details:
06/02/2023
"Installed hinges, bulb, and arm. Tested unit. Door fully closes when unit is not fully into cabinet. When in cabinet unit does not hit switches. Cx will try to get builders to adjust cabinet."
We serviced a
WHIRLPOOL OVEN
Model KODE500EBS00
Near Winchester, VA 22602
Ezra M.
Job Details:
06/02/2023
"no operation. display dead, no lights inside. unit not getting any power at junction box in cabinet above unit. advised cust to contact electrician."
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHW04
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details:
06/02/2023
"Cs unit is not making ice and frost under icebin, Confirmed complaint. Entered diag and activated the icemaker, icemaker cycled half way and stopped, when you hit the icebin switch she will go in reverse and viseversa when you let go the switch never cycled completely. Replaced icemaker and cycled ok, and filled, advised allow 24hrs for it to make is. I have seen the issue before with the switch, lower door harness may be questionable. Also found the icedoor seperator to be leaking air causing the frost under the icebin. Ordering seperator.; ordrng 1 W10781994 (Seperator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Stephens City, VA 22655
Ezra M.
Job Details:
06/02/2023
"cust purchased extended warranty thru Lowe's, advised would need to call them to have ticked dispatched properlyy"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Rosedale, MD 21237
Alexander D.
Job Details:
06/02/2023
"arrived to replace lid latch, wrong latch in the box. reordering lid latch, unable to check if part is in stock because internet issues. call cx to schedule return visit once we have eta on part.; ordrng 1 W11513248 (lid latch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Harrisonburg, VA 22802
Danny R.
Job Details:
06/02/2023
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Richmond, VA 23236
Joseph D.
Job Details:
06/02/2023
Unit on drain lockout worn suspension worn drive block and seized wash plate. Unable to look up pricing. Rescheduling for Monday to give customer proper quote. Reported to tech line ; ordrng 1 W10396887 (Hub) and 1 W10748956 (Suspension) and 1 W10609476 (Wash plate.)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Baltimore, MD 21214
Alexander D.
Job Details:
06/02/2023
"cx complaint unit not spinning clothes out. inspected unit and verified complaint. ran diagnostics and have f8e1 long fill, f3e1 pressure system fault errors stored. test cycle completed properly, good flow coming in valves. control must not be sensing water level correctly. ordering control. call cx to schedule return visit once we have eta on part, DO NOT SHIP TO CX. quoted 480.47, paid in full with c/c; ordrng 1 W11116592 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Baltimore, MD
Shane M.
Job Details:
06/02/2023
no show. called number provided 3 times. sdpic of front door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
06/02/2023
"cx complaint is water leaking into the RC section from the FC section. when i arrived unit had puddles of water in the RC section and some ice on the floor of the FC section. i found the drain pan had ice build up accross the entire evap pan to the bottom of the evap. removed all ice and blew steam through the drain line, water drained into the pan behind unit. i pushed a long water line through the drain tube, it is clear and not collapsed. tested the heater. it is getting 118vac, running at .98 amps and reached 135 degrees. heater was not secured to the evap drain pan with the metal tabs. i secured it so it sits lower in the pan near the drian hole. documeted with techline, they advised unit is working as designed now and advised making no other changes. cx paid service ca"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Baltimore, MD 21215
Shane M.
Job Details:
06/02/2023
cx complaint the unit isnt drying & 1 screws hold the panel is loose. found screw mount stripped. used a larger screw. tighten. found no error codes. heater activated in test mode.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Hyattsville, MD 20784
Samuel R.
Job Details:
06/02/2023
cx complaint unit is not making ice.inspeted unit and found ice maker to not rotate.replaced ice maker and started ice maker.advised cx give unit 24hrs to make ice.unit is now good
We serviced a
MAYTAG WASHER
Model mvwb835dc3
Near Norfolk, VA 23509
Carl A.
Job Details:
06/02/2023
"cx complaint of unit not working,checked unit to find the following error F5E3,F7E0,F8E6.F9E1,found lid lock had failed,drain pump failed as well unit locked, following parts are needed for repairs may need a control board as well 1/W10876600,drain pump,1/W10861642,latch, service call break down as follows service call 120.00parts 289.53shipping 15.00labor 110.00sub total 534.53tax 17.37grasnd total 551.90deposit 120.00cx will call back if moving forward with repairs collected payment by FE in office; ordrng 1 W10876600 (drain pump) and 1 W10861642 (latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bladensburg, MD 20710
Samuel R.
Job Details:
06/02/2023
replaced part and checked unit and unit is sealing
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Joppatowne, MD 21085
Alexander D.
Job Details:
06/02/2023
"cx complaint unit was stuck on rinse and spin forever. inspected unit, no errors stored. autotest completed properly. pressure hose is clear. dont see any holes. unable to recreate issue at this time. found cx is using too much detergent, usually using between half a cap and a whole capful and shes also using fabric softener. advised cx to run cleaning cycle with afftresh and start using less detergent, 1 on cap. adivsed cx to monitor and call back if issues persist."
We serviced a
MAYTAG DRYER
Model MGD5030MW1
Near Catonsville, MD 21228
Robert L.
Job Details:
06/02/2023
"prior to arrival called techline for explaination of NEW F1e1 error, they said its related to cetrifical switch or motor failure cutting power for heat source, also said to check encoder connections, same SR# as before, reseated all encoded connections and replaced motor, unit ran 20 minutes and cycled about 15 times, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Sykesville, MD 21784
Brian R.
Job Details:
06/02/2023
replaced parts ordered and tested unit. then did drain and spin and started a cycle a bit. unit checks. job complete.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Hagerstown, MD 21742
Andrew S.
Job Details:
06/02/2023
Cx complaint is that the broiler is only igniting on one side of the burner tube. Upon arrival I verified the issue. Unit is getting sufficient gas. I found that the entire RH side of the tube is igniting but the LH side is not. I was unable to see any visual defects. I am ordering the broiler tube and fitting. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10439242 (Broil Tube) and 1 W10776437 (Broil fitting)
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Baltimore, MD 21210
Shane M.
Job Details:
06/02/2023
cx complaintt he unit making to much ice. found extension missing from icemaker. arm. gave cx the part #. cx paid svc a check.
We serviced a
WHIRLPOOL COOKTOP
Model WEG750H0HZ5
Near Charlottesville, VA 22901
Kyle A.
Job Details:
06/02/2023
Lp bake bag was empty. Called cx and left message canceling the appointment. Called office to get it reordered.; saved tckt
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Richmond, VA 23226
Chris B.
Job Details:
06/02/2023
cx comp unit states f8e4 insp unit found water in drip tray rich stated to insp for leaks around seams witch had been done on prevoise visit when tech installed valve did remove and replace unit looking for leaks whikle unit was running with load and detergent in unit for well over 30 mins no leaks detected but apon arrival drip tray did have water also no service in home to work on computer or call for assistance must go outside for phone calls
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ5
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
06/02/2023
cx complaint units door gasket is ripped. inspected unit and found right side RC door gasket has failed. i was able to replace the gasket and use a heat gun to form gasket to body of unit. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Richmond, VA 23236
Chris B.
Job Details:
06/02/2023
cx comp unit will not start insp unit found latch not engaing door cx had wire switch up to still work advised cx that this is not correct ordering latch to complete repair; ordrng 2 w11307244 (latch)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, MD 21076
Robert L.
Job Details:
06/02/2023
"cx complaint noisy from rear, found condensor tubing vibrating, relocated tubing and noise stopped, tested all ops ok"
We serviced a
JENN-AIR RANGE
Model JDSP548HL01
Near Richmond, VA 23226
Chris B.
Job Details:
06/02/2023
cxc comp unit steams up and will drip water onto floor cx did have video insp unit found unit is working as desighned it does have stream feature in witch cx was using at the time called tech line spoke with kirk stated he will be filling a product report and will need further inspection; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Westminster, MD 21157
Sal R.
Job Details:
06/02/2023
"CX complaint was that the unit was making a vibration noise. I found that the the complressor tubing was vibrating againsed the sheet metal. i was able to corect the conserns with ,astic. Unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Charlottesville, VA 22902
Eric F.
Job Details:
06/02/2023
Assisted KA
We serviced a
MAYTAG DRYER
Model MGD6200KW1
Near Gettysburg, PA 17325
Bernard M.
Job Details:
06/02/2023
"Cx complaint unit was not heating. Ran unit on normal cycle and unit wouldn't heat. Found very little gas entering through the line. The ignitor wouldn't ignite due to lack of gas. Disconnected gas line in the back and found slight clog in bumer assembly line. Removed debris, reconnected line and started normal cycle. The unit ignited and began to heat Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Glen Allen, VA 23060
Thomas B.
Job Details:
06/02/2023
Removed and replaced the door gasket good to go as is
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Virginia Beach, VA 23464
Branden R.
Job Details:
06/02/2023
cx complaint constantly clicking during use checked unit and found no errors stored to unit . called techline and was advised all test checked good and unit is running as desinged . left cx with sr # and advised cx unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near ,
Zachery R.
Job Details:
06/02/2023
"replaced door, used heat gun to fluff gasket, tested, unit working as designed. left old door with cx. having badge sent directly to cx. ordrng 1 W10884775 (nameplate)"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Chesapeake, VA 23324
Branden R.
Job Details:
06/02/2023
"cx under impression unit has 10 year warrenty , advised cx unit is no longer under 1 year warrenty and service of 120 will be due not including parts or labor . cx refused service at this time show cx that 10 years only on 2 parts . cx still refused service ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Glen Allen, VA 23060
Thomas B.
Job Details:
06/02/2023
Cx complaint unit is not working properly inspected unit found evap fan motor is hitting ice build up cleared ic ordering the fan motor and support ; ordrng 1 W10799016 (motor-evap) and 1 W10389152 (support)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Martinsburg, WV
Ken M.
Job Details:
06/02/2023
"Customer complaint is that the unit stopped making ice. Ran test 56 and got error code E5(Bad Ice Mold Thermistor). Ran test 57 and the ice maker cycled, but produced no ice. Test 58 reported warmer than harvest temperature. Ran test 45 and the ice maker did not fill. Ran test 19 for a few minutes and then reran test 45. Ice maker filled properly. Freezer compartment temperature is below ice production temps and the ice box fan is working properly. Ordering ice maker.; ordrng 1 W11658802 (ice maker)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Centreville, VA 20120
Richard B.
Job Details:
06/02/2023
"CX complant, Dryer dosent work right , Inspected unit and found when drying a small load on regular setting the damp clothes dont hit the sensors and unit shuts down , Dampened sensor with water , Set normal regular , started at 126. Counted down to 51 , then shut down shortly after that . Advised CX loads should be larger of timed dry should be used. leveled loose leg on left front to stabilize unit. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Frederick, MD 21701
Drew B.
Job Details:
06/02/2023
replaced all parts tested and checks good
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Damascus, MD 20872
Ricardo S.
Job Details:
06/02/2023
"replaced parts, unit tested.. test mode works fine"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8969SDM3
Near Gettysburg, PA 17325
Bernard M.
Job Details:
06/02/2023
Replaced gasket and ran test cycle and no leaks were found. Unit checks good
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
06/02/2023
"Cx complains that the tunrtable plate not working proeprly, inspected unit, the plate is too big, support cks ok. order parts; ordrng 1 w11358813 (turntable plate) and 1 W11193601 (ring-turn)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Kearneysville, WV 25430
Ken M.
Job Details:
06/02/2023
"Customer complaint is that the unit will not complete a cycle. Checked for stored error codes and found F7E1, F7E6, and F7E7. Ran test cycle and the cycle ran properly, but the unit is draining slowly because the standpipe for the unit is higher than the unit is designed for. Inspection of the drive system found no obvious issues. Possible wiring harness issue, causing the motor and speed error faults or an issue with the capacitor or actuator. Ordering lower harness, capacitor, and actuator.; ordrng 1 W10815026 (actuator) and 1 W11162560 (capacitor) and 1 W11183910 (lower harness)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Silver Spring, MD 20902
Brian F.
Job Details:
06/02/2023
"Installed new console, preheat oven to 350, checked all buttons and relays. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5CHQXKB05
Near Martinsburg, WV 25405
Ken M.
Job Details:
06/02/2023
Thermostat replaced and power restored. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20010
Sherwood
Job Details:
06/02/2023
cx complaint no drainimng arrived and installed both part. plug unit in and it did not power on only power button was lit call tech support comnfrimed bad con trol and recommended order sensor. reordering control and order sensor; ordrng 1 w11164669 (sensor) and 1 w11527562 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22554
Robert W.
Job Details:
06/02/2023
"CX Complaint is the washer is making noise. Inspected unit and found no eroor codes ran diag and found unit is filling good during agitate pulled unit and found the splutch has failed causing belt to shread on over, Replaced belt and splutch unit is working prioperly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Richmond, VA 23226
Joseph D.
Job Details:
06/02/2023
No email address. Found unit with kink drain hose gray coupler not allowing flow through receded and rerouted hosing properly and unit now draining as designed; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT02
Near Harrisonburg, VA 22802
Danny R.
Job Details:
06/02/2023
i found freezer not sealling found screws stripped from installers door cant sealland falls off. cant be fixed and not covered
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Baltimore, MD 21218
Shane M.
Job Details:
06/02/2023
POP shows 3/21/23. cx complaint the bottom oven isnt working & smell slight gas smell. found glow igntor glows but no spark. bring back gas sniffer & ordering glow igntor & gas valve & regluator w gas sniffer; ordrng 1 W11208965 (ignitor) and 1 W11449991 (gas valve) and 1 W11466755 (regluator) and 1 gassniffer
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
06/02/2023
"cx complaint unit is making noise. inspected unit and entered daig and found 0 error codes. ran auto test and found loud noise when unit was agitating. lifted unit and found splutch nut came loose. I replaced splutch with van stock and retested unit. unit now checks good.; ordrng 1 w10721967 (cam (FG VS)), used 1 W10721967 (CAM) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near ,
Zachery R.
Job Details:
06/02/2023
"cx complaint unit not drying. checked unit, come to find heater was disabled. ran test cycle, unit working as designed. advised cx to prime hot water at sink before using dishwasher."
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
06/02/2023
"cx complaint unit top burners are not getting hot enough. tested voltage voltage from each infinite switches and found 246.5vac. I found all 4 burners are heating up and cycling. called TL was told unit is working as designed, burners are designed to not get as hot in todays world. that helps reduce grease fires. I advised cx to get a gas range to help get more heat that they want. unit checks good. cx refused to sign thank you card"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Chesterfield, VA 23832
John P.
Job Details:
06/02/2023
Installed blower wheel tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
06/02/2023
cx complaint unit makes noise while in a spin cycle. inspected unit and entered daig and found 0 saved error codes. ran auto test and found no issues. lifted unit and found dran pan drain was not in drain in floor. center was sticking up. I fixed drip pan and raise units feet. unit checks good.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Leesburg, VA 20176
Christian C.
Job Details:
06/02/2023
Installed console. Tested unit oven is heating. MW button goes to tools menu. Only oven buttons are correct. MW side go to different menus. Reordering console. Part ordered is subsitute will order original.; ordrng 1 W11428925 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Elizabethtown, PA 17022
Cody H.
Job Details:
06/02/2023
"CX complains unit is not cooling. Found RC to be 58*F and FC to be 42*F. FOund evap fan to not be running as well as Evap to be covered in ice. Also found drain tube to be clogged causing water to build up in FC. Unit will need heater, evap motor harness, and drain tube for return. Return to be scheduled by office when all parts arrive. Called tradecare and spoke to Latoya and recieved auth # CX EMAIL ADDED IN NOTES.; ordrng 1 W11314510 (freezer wire harness) and 1 W10464673 (evap fan motor) and 1 W10384183 (thermistor) and 1 W11340898 (defrost heater) and 1 W10619951 (drain tube kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Brandywine, MD 20613
Shane B.
Job Details:
06/02/2023
"cx complaint is the unit not cooling. cx said both sections are not cooling when i arrived unit was set to coldest settings in both sections. my prob shows 60 in RC and 59 in FC. evap cover has no frost build up on it. i inspected evap and found no frost on evap, only a small amount at the beginning of evap. i found compressor pulling .66amps. unit has a SS issue. ordering compressor and evap. parts and labor CBE. schedule with SS tech when parts are available. cx paid service call.; ordrng 1 2188823 (evaporator) and 1 W11322225 (compressor)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near ,
Robert L.
Job Details:
06/02/2023
"cx complaint unit doesnt go all the way back and drawer even, found anti-top brackrt in wrong place hitting foot, referd cx back to builder, found slight damage to right side panel, pushed rail in, was able to relocate and secure, and realign drawer to rail and lock into place, noticed door off about 1/8'to right but not affecting operation, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
06/02/2023
Cx complaint unit is not working properly inspected unit found oil on floor from capacitor cleaned and removed and replaced the capacitor tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Ashburn, VA 20148
Daniel J.
Job Details:
06/02/2023
cook top sent with outter grate and center grate found center grate onsite cracked unit will need another center grate adjusted right front flame; ordrng 1 W10861522 (grate)
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Edgewood, MD 21040
Alexander D.
Job Details:
06/02/2023
cx complaint unit not draining and left door locked. cx unplugged unit and plugged it back in to get door to unlock. ran diagnostics and have f8e3 overflow error stored. ran drain pump and water is trickling out. found drain filter completely clogged with just lint because unit is also a heat pump dryer. unclogged filter. tested unit. unit is now working properly;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Stafford, VA 22554
Tanner B.
Job Details:
06/02/2023
adjusted door seal on rc door . job compoleet
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Essex, MD 21221
Alexander D.
Job Details:
06/02/2023
"unit having issue upon arrival, opened and closed door, no change. pressed door switch by hand and dispenser started working. replaced door switch installed plastic shim on door from v/s so door will contact switch better. tested unit. several times. unit is now working properly; ordrng 1 WP12177331 (shim(AD v/s)), used 1 WP12177331 (shim(AD v/s)) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waldorf, MD 20601
David J.
Job Details:
06/02/2023
CX complaint unit will not start cycle after previous text Many visits he had found he needed to replace the lid latch arrived today and verified complaint. Disconnected power and removed lid. Swapped out lid latch with new part tested unit unit is not working properly. Waited for unit to agitate and spin Unit is not working as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Essex, MD 21221
Alexander D.
Job Details:
06/02/2023
replaced LH door and valve. tested unit. dispenser is working icemaker harvested but couldnt get it to fill. think its just the software issue that doesnt let it fill in test mode but works fine in normal operation. advised cx to monitor and allow 2 days for unit to make ice and call back if theres any issues.
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW0
Near Dover, PA 17315
Justin L.
Job Details:
06/02/2023
Cx complaint unit intermittantly shows F3E3. Was able to access unit and verify concern. Ordering parts detailed in Technical Service Pointer #: W11395626A which is a console and control along with will use the thermistor. Due to unit being stacked will need a second tech to help with unstacking for repair. Once approved office will need to set return; ordrng 1 W11417084 (console control kit)
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4ES02
Near Richmond, VA 23225
Joseph D.
Job Details:
06/02/2023
Sound faulty thermal fuse ordering thermal fuse to enable use of unit. unable to reschedule due to not being able to see charged Whirlpool parts price; ordrng 1 W10794084 (Fuse)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
06/02/2023
instsalled new switch. tested unit. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6605MW0
Near Columbia, MD 21044
Robert L.
Job Details:
06/02/2023
"cx complaint console goes dead, found moisture all on console, unit was running when door opened steam bellowed out, vent completely blocked, allowing excess steam to get thru seal and affect console, cx to have vent fixed"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near ,
Andrew S.
Job Details:
06/02/2023
Cx complaint is that the unit would not start a cycle. Upon arrival I found that the unit has been functioning correctly for a couple loads. Cx had unplugged the unit and it started working. I entered diag and found that there are no error codes. i then cleared the diag cycle and cycled power. i then started a normal cycle and found that the unit was able to start a cycle. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Laurel, MD 20723
Robert L.
Job Details:
06/02/2023
"cx complaint not coming on and 2 flashes on console, found when plugged in diverter constantly rotating and consoel flashing 2 times, found 5 vdc to console, and 120v into control, console none responsive and control shorted sending power to diverter, quoted $500-$750 for repair , cx declined at this time, collected $120 visa"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Charlottesville, VA 22903
Kyle A.
Job Details:
06/02/2023
Cx complaint of unit not washing. Did confirm and found sump reading 6million ohm. Also found owi out of range. Cx denied repair and paid diagnostic.; ordrng 1 WPW10705575 (Owi)
We serviced a
MAYTAG REFRIGERATOR
Model MSF22D4XAB01
Near Norfolk, VA 23509
Carl A.
Job Details:
06/02/2023
"cx complaint of lights in in unit flickering,checked unit to find Led modules failing,replaced both fc, ff tested unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Stuarts Draft, VA 24477
Danny R.
Job Details:
06/02/2023
installed parts checksaok
We serviced a
MAYTAG DISHWASHER
Model MDB4709PAM2
Near Clinton, MD 20735
Shane B.
Job Details:
06/02/2023
"cx complaint is the unit leaking during the cycle. cx said it happens every few loads. cx just moved in to the house and doesnt know much else about the unit. they are using cascade detergent pods and rinse aid dispensor is empty. cx has picture of suds leaking from unit and unit filled with suds. i checked for codes and found F6E4 float switch open, F10E1 dispensor problem. cleared codes and ran service cycle. with no detergent added the unit still suds up. i ran service cycle again and again it suds up. i believe dispensor is leaking or dispensing to much rinse aid. quoted cx for new dispensor. cx paid service call and will call office if issue returns.; ordrng 1 W10428217 (dispenser assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Fredericksburg, VA 22406
Robert W.
Job Details:
06/02/2023
"CX Complaint is the unit isnt cooling in the RC, Inspected unit and found the RC evap frosted over defrosted and checked 3way its working properly found thermistor has come off evap from ice build up secured and sealed up gap in fan scroll unit is working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Catonsville, MD 21228
Robert L.
Job Details:
06/02/2023
"cx comolaint front glass loose on oven door, found bottom not attached, removed door, went to chang eglass and found wrong part sent, removed all pieces and found right side screws loose and brackets at base bent, was able to straighten brackets and reassemble door with glass secure. tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Newport News, VA 23605
Carl A.
Job Details:
06/02/2023
"cx complaint of unit not working ,checked unit to find the following error code F2E1, replaced actuator just to have unit fail again ordering add parts needed for repairs; ordrng 1 W10919003 (pump-water) and 1 W10890624 (Drive Motor) and 1 W11652038 ( HARNSWIRE) and 1 W11603810 (Control Unit Assembly, Machine And Motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Westminster, MD 21158
Brian R.
Job Details:
06/02/2023
cx not home again. had scheduling issues before and they casnt be home early and has to be afternoons. all vehicals gone. no answer at door or phone. waited 25 min and moved on. cx will need to reschedule for late afternoon or have someone here.; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Clarksburg, MD 20871
Marc M.
Job Details:
06/02/2023
installed new control and tested unit. unit still experiencing same issue. contacted whirlpool techline and determined unti to be non-repairable.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
06/02/2023
"CX complaint noise from icemaker.Ran test 44, the icemaker stopped during harvesting, and then restarted after a minute making noise. Ordering icemaker W11130444. web site unavailable. I was unable to check part avialability and schedule return.; ordrng 1 W11130444 (icemaker)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
06/02/2023
"CX Concern the unit not powering on, found no response from unit .. pulled console and found acu light out w/ 120vac going to acu. replaced the acu and recalibrated unit and ran diag.. before that i did test drain pump at 20.2 ohms , not shorted .. unit completing diag cycle .. Jopb complete"