We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Williamsburg, VA 23188
Orbie
Job Details: 06/05/2023
"replaced harness and drain pump. installed control but unit wouldn't power on, 120vac coming into unit, no response from facia, no green light blinking. replaced control with old control. tested unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/05/2023
replaced parts tested & working
We serviced a
AMANA WASHER
Model NED4655EW
Near South Boston, VA 24592
Kyle A.
Job Details: 06/03/2023
Found belt not on pulley of tensioner but rubbing on the metal of it. Reseated belt and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Arlington, VA 22201
Lloyd B.
Job Details: 06/03/2023
"Cx complained the unit did not make ice. Inspected the unit and found that after trying to turn the wheel on the front, the unit did not cycle. Removed IMA and tested for voltage and there is no with the door closed and the wheel on the front turned. Unit needs new control. Could not call ts because it is SAT; ordrng 1 W11580234 (control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Falls Church, VA 22043
Lloyd B.
Job Details: 06/03/2023
"Freezer is 13 degrees when set to 0 and the rc is 44 degrees set to 39. At the control, p5 pin 1 to 2 fc thermistor the reading is 22k ohms @3 degrees. From p8 3 to 4, is 25k ohms @3 degrees. Pulled the unit out and had it sit in the kitchen for 60 min and the temp went from 13 to 3 and was dropping. The vent being covered may be an issue, or thermistor or control. Made sure the 3 way valve was connected. TECH SUPPORT NEEDS TO BE CALLED ON A WEEKDAY. Please explain notes to TS.; ordrng 1 W10316760 (thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704LPA0
Near Sparks Glencoe, MD 21152
Drew B.
Job Details: 06/03/2023
cx complaint that unit is not not turning and at times will beep and when i checked the unit in diag all the leds lit and ran though the cycle. but after completed try to hit start non respoisnvie and wont atart needs console for return. ; ordrng 1 W11493862 (console)
We serviced a
WHIRLPOOL WINE CELLAR
Model JUW248LWRS21
Near McLean, VA 22101
Lloyd B.
Job Details: 06/03/2023
Cx complained the unit did not cool properly. Installed new thermostat and set unit to factory settings. Job complete
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Towson, MD 21286
Drew B.
Job Details: 06/03/2023
cx complaint that unit had just killed power again and now nothing will operate.. when arrived i found the unt to have no power and never tripped breaker and breaker is operational this is the 3rd time this has happened to unit for cx they have A PL1.. So on return install parts and call sfty line and document for further records incase happens again maybe they could help with cx moving forward.; ordrng 1 W10857232 (mod 4) and 1 W11428265 (harness) and 1 WPW10396615 (control) and 2 WPW10396548 (hotplate)s and 1 WPW10396549 (hotplate)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Baltimore, MD 21206
Drew B.
Job Details: 06/03/2023
replaced all parts tested reset it and now checcks good no issues durning testing operations.
We serviced a
KITCHENAID FREEZER
Model KRSC503ESS01
Near Timonium, MD 21093
Drew B.
Job Details: 06/03/2023
cx complaint that unit is not leaking but the rc evap is completely iced over again and when arrived found the sterofoam to so iced it wilil start to break the fan scroll.. this will need replaced again and this happened back in decemeber and will need the following parts and after return to replace parts call WP TL for next steop pending isue comes back for possible non repairable if it gets that far or not. but today needs these parts...; ordrng 1 W11098695 (rc fan scroll) and 1 W10316760 (tjhermistor) and 1 W11467021 (ui per pointer again)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near South Boston, VA 24592
Kyle A.
Job Details: 06/03/2023
Unit has a leak on the evap. Ordering evap and driers.; ordrng 1 W11579351 (Evap) and 1 W11109499 (Drier) and 2 W11506635 (Coupler)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Danville, VA
Kyle A.
Job Details: 06/03/2023
Units right side at the seam is damaged. Causing it to leak. Ordering case.; ordrng 1 W11409866 (Dishwasher tub)
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Fredericksburg, VA 22406
Robert W.
Job Details: 06/03/2023
Replaced heater and added sealer to IM gaps unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Fredericksburg, VA 22406
Robert W.
Job Details: 06/03/2023
"CX Complaint is the door not sealing, Inspected unit and found the Right door gasket not sealing the magnet is coming out of gasket, Ordering door gasket; ordrng 1 W10830055 (Door gasket)"
We serviced a
WHIRLPOOL FREEZER
Model GS5SHAXSL01
Near Falls Church, VA 22043
Lloyd B.
Job Details: 06/03/2023
Cx complained of cooling issues. Installed new harness w/bi metal and set unit to factory settings. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBLS36FMX02
Near Vienna, VA 22182
Lloyd B.
Job Details: 06/03/2023
"Cx complained the unit did not cool. Inspected the unit and found the user interface flashing. In diagnostics, step 3, the fan motor did not run and shorts the control which causes the display to flash and the unit not to run A control board is being made, there is a pointer in servicematters that gives the correct part number per model, please check when diagnosing. Unit needs new controla nd evap fan motor. Cx owes 120 for labor on return; ordrng 1 W10818296 (control 263.5) and 1 W10822580 (fan motor 174)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Ellendale, DE 19941
Frederick R.
Job Details: 06/03/2023
CX complaint is WM no function. Inspected unit and found lid locks and basket full of water. F9E1 and F7E1 error codes. Could not verify MS in piccs because lid locked. Verified through Darien at Milford RAC and unit is OOW. Collected full payment via CC from Ryan. Cannot reschedule at this time. Only 2 drain pumps in stock; ordrng 1 W11543996 (control) and 1 W11399437 (drain pump)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Harbeson, DE 19951
Frederick R.
Job Details: 06/03/2023
"Replaced latch, strike and bezel per prior diagnosis. Unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lewes, DE 19958
Frederick R.
Job Details: 06/03/2023
Replaced control and diffuser per prior diagnosis. Unit is working properly after repair. Diffuser is not running non stop anymore. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, DE 19958
Frederick R.
Job Details: 06/03/2023
"CX complaint is WM does not work at all. Inspected/tested and verified. Unit will fill with water and the when it goes to shift it shuts down and turns off. Ordering control, motor, actuator, capacitor and splutch. Control is FBO so cannot reschedule; ordrng 1 W11607637 (control) and 1 W11497303 (motor) and 1 W10721967 (drive pulley) and 1 W11481722 (actuator) and 1 W11428524 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near King George, VA 22485
Robert W.
Job Details: 06/03/2023
CX Complaint is the unit isnt making ICE. Inspected unit and found unit not making ice found IM connector suppling power had come loose fixed and tested unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Lewes, DE 19958
Frederick R.
Job Details: 06/03/2023
CX complaint is DW not drying dishes. Inspected unit and found CX not using rinse aid. Verified heater working. Unit was not in the best shape. Informed CX how to properly care for unit and keeping screen and filters clean. Sump was litterly caked with food. Suggested replacing and CX didnt want to. Suggested cleaning methods to keep unit from no onger working. Charged CX $120 SC fee. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Timonium, MD 21093
Drew B.
Job Details: 06/03/2023
cx complaint that unit is shaking i foudn the shakingh was from the drain hose from back and banging and making onise secured showed cx propely expections and no issues with unit nd checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Vienna, VA 22181
Lloyd B.
Job Details: 06/03/2023
"Cx complained of a no cool. Installed new fan, made sure unit could drain and set to factory settings. Job complete"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 06/03/2023
"Replaced rusty spin basket per prior diagnosis. Went to test unit after repair and it would fill, attempt to shift and then shut off. Attempted several times and same reult. Ordering control board, motor, capacitor and actuator. All parts in stock. Any problem with getting capacitor I have it in my VS. See sticky note. Reschedule CX for next Saturday 6/10; ordrng 1 W11603811 (control) and 1 W10890624 (motor-drve) and 1 W11481722 (actuator) and 1 W11428524 (capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Owings Mills, MD 21117
Drew B.
Job Details: 06/03/2023
replaced parts and now checks good. cx already paid in full.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Owings Mills, MD 21117
Drew B.
Job Details: 06/03/2023
cx complaint that unit is not making ice and light is out in fc and also the unit started frosting again will need the harness and mod light and when reset icemsker and cleaned it found home postion then filled but appears to get stuck turning.. will need the following parts . call to reschd; ordrng 1 W11650660 (harness heater) and 1 W11602886 (light mod) and 1 W11546935 (icemaker)
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ05
Near Fredericksburg, VA 22407
Robert W.
Job Details: 06/03/2023
CX Complaint is the unit isnt cooling in RC. Inspected unit and found the FC evap is frosted over defrosted and found heater not getting proper power cleared ice and ordering harness and thermistor; ordrng 1 W11545823 (Harness) and 1 WPW10383615 (thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Locust Grove, VA 22508
Robert W.
Job Details: 06/03/2023
Cx Complaint is the upper rack. Inspected unit and found the upper rack adjuster has failed causing rack to fall on the lower rack. Replaced adjuster kit and unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reisterstown, MD 21136
Drew B.
Job Details: 06/03/2023
cx complaint that unit one day just stop having sound tone when pressing buttons or turning on and off.. i found in diag the tone test is silent. and when i unplugged for 3 mins replugged still nothing.. will need W11478526 and 13 in stock and schd for the 9th next friday; ordrng 1 W11478526 (console ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lewes, DE 19958
Frederick R.
Job Details: 06/03/2023
"Replaced both cabinet rollers per prior diagnosis. Leveled unit properly. CX said IM still not working. I believe I forgot to power cycle unit before I left my last visist. But evap fan and IB fan not running in diagnostics. Had CX reset breaker. and fans started working. Found escutcheon door deftive and wont stay seated and it had cause ice to stay trapped behind it. Ordering escutcheon, UI and control and fascia assy. Cannot rescedule.; ordrng 1 WPW10553630 (escutcheon) and 1 W11579559 (user interface) and 1 W11224256 (main control)"
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near Stafford, VA 22556
Robert W.
Job Details: 06/03/2023
"Replaced Control panel and found unit is trying to start but main control has failed, Unit needs main control which is NLA advised CX and CX will reach out to there warranty company."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Milford, DE 19963
Frederick R.
Job Details: 06/03/2023
CX complaint is WM not despensing detergent. Inspected/tested and found unit has a defective dispense drawer. Valave will not open in diagnostics and just humms... Ordering drawer and housing. Returning tech see sticky notes and map of house in pics. Cannot reschedule due to part availability. Verified POP as 7/8/22; 1 W11413407 (housing) and 1 W11413340 (drawer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ashton-Sandy Spring, MD 20861
Brian F.
Job Details: 06/02/2023
"Installed new sump assembly, ran service test cycle, completed with no errors, unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Brambleton, VA 20148
Jason A.
Job Details: 06/02/2023
CX complaint FRIDGE not cooling. Replaced leaking RC evap. Repair leat at UV drier. Check for leaks - FC evap no UV dye. Run vac & with test 4 filled 5.75 OZ R134a. Good running & equalise pressures. Good frost pattern. Advised CX to allow 48hrs for temps to reach setpoint 0FC / 38RC > JJ
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Culpeper, VA 22701
Robert W.
Job Details: 06/02/2023
Cx Complaint is the LR unirner not working properly. Inspected unit and found the LR burner not working properly pulled cooktop and checked wiring to burner and its good then checked switch and found the LR switch and RR switch is reversed switched them and tested unit is now working properly.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Culpeper, VA 22701
Robert W.
Job Details: 06/02/2023
Replaced one set or rollers and replaced drum tested unit and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Sterling, VA 20165
Jason A.
Job Details: 06/02/2023
CX complaint FRIDGE temps are warm & erratic. Install drier & couplers. Leak check 20minutes with 140PSI Nitrogen. No drop in pressure. Spray evap with soapy water & no signs of leak. Run vac & filled with 1.5 OZ R600. Good running & equalise pressures. Good frost pattern. Pulls 0.9A > JJ
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 06/02/2023
"CX complaint dryer not heating properly, start key not responding properly.Ran test mode, found F2E1 and F4E4 errors. Ran a UI test, found the start button with very low sensitivity. Ran the unit, found centrifugal switch randomly not sending power to the thermostat. Unit needs fascia assy W10913337, motor W10396038, blower wheel W10349492 and tco kit (pre id to be used on return). web site unavailable; ordrng 1 W10913337 (fascia assy) and 1 W10396038 (motor) and 1 W10349492 (blower wheel)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Washington, DC 20002
Samuel R.
Job Details: 06/02/2023
replaced control board and tested unit.unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near Washington, DC 20002
Samuel R.
Job Details: 06/02/2023
cx complaint unit is not making ice.inspected untu and could confirm.tested ice maker and got error code e5 and e2.unit would need a new ice maker.unit is getting proper water.W11485529; ordrng 1 W11485529 (ice maker)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20018
Samuel R.
Job Details: 06/02/2023
cx comlaint unit stopped working.inspected unit and could confrim.got error f9e2.was about to change drain pump and got a foul smell from sump.went to test sump and would not work.unit gave me error f7e1.cx no longer wants to just replace drain pump as sump assmebly comes with one; snapped 3 QuickPics
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Bel Air, MD 21015
Neil H.
Job Details: 06/02/2023
"CX COMPLAINT THE ELEMENT SUPPORT DROPPED UNIT WILL HAVE TO BE PULLED 2ND TECH NEEDED UNIT HIGH AND TO GET TO SUPPORT COMPLETELY OUT; ordrng 1 461967753871 (support), (2TECH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Potomac, MD 20854
Julian H.
Job Details: 06/02/2023
CX complaint about unit leaking states it wasnt use & still can see floor wet leak was over left side not tight on front or under how usually leaks are found tested unit on diagnostics & running fine front to back no leaks look over where leak was & found a home pipe leaking let CX know & showed to him wher leak is coming from
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Glenwood, MD 21738
Ricardo S.
Job Details: 06/02/2023
"Cx complains that some lights on rc not working, inspected unit and found a bad led on fc.. replaced part from v/s , reset power, all lights works fine; used 1 W11484836 (LED) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMBB00
Near Gaithersburg, MD 20879
Ricardo S.
Job Details: 06/02/2023
"Cx complains that the unit not making ice, inspected unit and found a bad heater circuit on ice module, replaced part from v/s reset power, unit tested and ice maker works fine; ordrng 1 W10884390 (icemaker Rs v/s), used 1 W10884390 (ICEMAKER) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB1
Near Odenton, MD 21113
Emmanuel R.
Job Details: 06/02/2023
"Cs unit is showing error codes f8e4 overfill. Confirmed complaint. I found the unit was out of level and not secured so water would run below the door on to the over fill.Secured and leveld unit,Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Ocean City, MD 21842
Michael E.
Job Details: 06/02/2023
CX complaint: no ice. Tested and verified complaint. 5 degrees in FC butr set on -5 and similar difference in RC. IB thermistor at 9.1kolms at 20 degrees. Called WPTL and on amp draw we found 6.7 amps. Per WPTL called TF and went over findings. Possible leak source spotted at drier. Ordering dye drier. 2 count and SS tech needed. CX paid 120.00 for service. SS service covered under entitlements. Cannot reschedukle due to SS tech needed and 2 count.; ordrng 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL RANGE
Model KCGD506GSS05
Near Annandale, VA 22003
Simon
Job Details: 06/02/2023
CX complaints fan knob not working fan running continuously.UNIT checkes .UNIT blower switch broken.orderd parts .SZ; ordrng 1 W10866564 (switch blower) and 1 W10673618 (screw)
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW0
Near Baltimore, MD 21239
Alexander D.
Job Details: 06/02/2023
"cx complaint unit not powering on. inspected unit and verified complaint. power supply is good. cant enter diagnostics and not even the control lock button will respond. found diagnostic led on control blinking abnormally. replaced control. tested unit. unit is now working properly. quoted 480.47, paid in full with c/c"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Falls Church, VA 22041
Lloyd B.
Job Details: 06/02/2023
Cx complained the unit did not start and would leak. Installed new control and tested and found the leak at the drain pump. Installed new drain pump and tested and it now operates as designed without leaking. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Arlington, VA 22201
Lloyd B.
Job Details: 06/02/2023
Cx complained the upper rack was falling. Inspected the unit and found broken adjusters. Installed new adjusters and tested and it no longer falls. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Alexandria, VA 22314
Lloyd B.
Job Details: 06/02/2023
Cx complained of JUST A NOISE. Installed new sump and tested and there is no longer a noise. Job complete
We serviced a
WHIRLPOOL DRYER
Model MEDB855DC4
Near Silver Spring, MD 20904
Brian F.
Job Details: 06/02/2023
"Cx states dryer squeaking while running, tested and confirmed. Found noise coming from worn idler bushing, installed new idler, tested, unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boyds, MD 20841
Ricardo S.
Job Details: 06/02/2023
"Replaced sump pump, unit tested ok. no leaks and motor sound good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ocean City, MD 21842
Michael E.
Job Details: 06/02/2023
Replaced IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/02/2023
"Installed new lid lock and bezel , tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Bowie, MD 20720
Israel R.
Job Details: 06/02/2023
"Customer complaint unit is not making ice. Customer did not have pop could was not registered could not prove warranty. The ice maker was off. Notice mold, rust could not tell what it was could of been fudge. The customer said was rust i though it was mold looked brown and came off with steam. Clean it off and collected 120 for cleaning the unit. Ice maker is comiong out."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Fort Meade, MD 20755
Emmanuel R.
Job Details: 06/02/2023
"Cs unit wont turn on or work and tripping the breaker. Upon arrival i found the unit unplugged ,no error codes and started right for me. Diagnotics cycle completed no error codes present again. Customer advised me they had some electrical issue with the couple outlets maybe that caused the complaint. Unit is now working properly.Also leaking from the front unit needed to be leveled."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Stephens City, VA
Ezra M.
Job Details: 06/02/2023
"installed retainer and seal, also found vent deflector not installed correctly, leaking. reinstalled, ran diag cycle, no leaks."
We serviced a
WHIRLPOOL ICE MAKER
Model WRS321SDHZ08
Near Gerrardstown, WV 25420
Ken M.
Job Details: 06/02/2023
"Customer complaint is that the unit is not making ice. Ice maker powered on and is a lot noisier than normal. Had to push the test cycle button 3 times before it finally ran a test cycle. Unit filled will no issue. Freezer temperature is good. Suspect the ice maker is stalling. Ice maker replaced. The new ice maker bail arm is twisted, causing it to hit the frame and jam. Bail arm from the old ice maker transferred to the new one. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Elkridge, MD 21075
Robert L.
Job Details: 06/02/2023
"cx comlaint not cooling properly, found evap frozen over again, thermistor reading open, and heater not activating, needs updated harness, could not use prior one year parts, called partner team and got autho W17AU41NPL1, ordering heater harness and control , will use thermistor on return; ordrng 1 w11650662 (heater harness) and 1 w11558182 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED6605MW0
Near Columbia, MD 21044
Robert L.
Job Details: 06/02/2023
"cx complaint console goes dead, found moisture all on console, unit was running when door opened steam bellowed out, vent completely blocked, allowing excess steam to get thru seal and affect console, cx to have vent fixed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Columbia, MD 21044
Robert L.
Job Details: 06/02/2023
"cx complaint freezer wont open, found ice in base, door stuck , was able to get open cleared all ice and steeamed drain clear, when attempting to put door on right tab came off, also found warp in bottom on liner, ordering FC door and badge; ordrng 1 W11377893 (FC door stainless) and 1 W10765861 (nameplate)"
We serviced a
WHIRLPOOL RANGE
Model WFC310S0ES3
Near Columbia, MD 21045
Robert L.
Job Details: 06/02/2023
"cx complaint left rear not working, verified LR not heating, removed and reseated all switch conncections, and burner came one, possible loose yellow connection to switch, tested all ops"
We serviced a
JENNAIR RANGE
Model JDS1750FB0
Near Columbia, MD 21045
Robert L.
Job Details: 06/02/2023
"cx complaint had f2e0 come while using cook top, found f2e0,f2e1 stored, found ui glass spotty, thurough cleaned console, and all buttons responsive, cx to monitor spillage, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/02/2023
"cx complaint is the ice maker not making ice. cx said it ran out and has not made any ice for 4-5 days. water dispensor is working. temps in both sections are good. 39 in RC, 3 in FC. i cycled IM and it dumped some cubes and refilled. i replaced IM with preIDed part and restored power. unit found home position. i ran a nother IM cycle and it completed it with no issues. advised cx to give it a couple days to make some ice and then dunp those cubes out. unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Rockville, MD 20852
Marc M.
Job Details: 06/02/2023
cx desrcibed issues as completely normal operation of the user interface lights. cx admitted issue is of her being hypersensitive due to concerns with other appliances in the apartment. contacted trade care team and this unit as well as the other tickets dispatched are all operating as designed and the cx has been informed as such. any further service will be strictly out of warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Fort Washington, MD
Shane B.
Job Details: 06/02/2023
"failed to bring the auger motor with me. called parts warehouse, they said to reorder part and they would reschedule cx. informed cx part was damaged and would be reordered.; ordrng 1 w11671282 (auger motor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Port Tobacco, MD 20677
Shane B.
Job Details: 06/02/2023
"cx complaint is the unit not filling with water. cx said it has happened on different cycles. i checked to see if the extra power feature was on, it was turned off on the cycles the cx said she uses most. i checked for codes and found F7E4, F6E3, F0E5. cleared codes, ran service cycle. unit filled and drained with no issues, lid latch worked, unit agitated fine but during spin made clicking noises and kept stopping. inspected under unit and found the slider is broken. the metal ring is seperating from the plastic gears so it will not stay engaged. pushed basket down and let it go. it bounces, unit needs suspension kit. ordering slider and suspension. schedule when part is available.; ordrng 1 W10905025 (slider) and 1 W11187091 (suspension kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Ellicott City, MD 21042
Brian R.
Job Details: 06/02/2023
cx complaint is with door gaskets and a shelf issue in door and coming apart and a sharp edge. units in the last few days of costco plan. went over and checked unit. cx said costco needede a report and parts needed so they can fix unit. parts ordered and office will schedule.; ordrng 1 W10830274 (gasket) and 1 W10355264 (Shelf)
We serviced a
KITCHENAID FREEZER
Model KRFF707ESS01
Near Waldorf, MD 20601
Shane B.
Job Details: 06/02/2023
installed orderd part. frost pattern on evap looked fine. cx said its been running better since last visit. unit is workign as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Ocean View, DE 19970
Michael E.
Job Details: 06/02/2023
Replaced terminal block and repaired wiring as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Takoma Park, MD 20912
Samuel R.
Job Details: 06/02/2023
cx complaint crush ice not coming out.inspected unti and could confirm.found ice conatiner not in correctly.readjusted ice bin and unit is noww orking prperly
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hyattsville, MD 20785
Leon
Job Details: 06/02/2023
cx complaint unit didnt spin confirmed issue in test mode the unit didnt spin and aguate with no issue but the it was time to working while in cycle nothing happen ordering new control to fix issue ; ordrng 1 w11170317 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Davidsonville, MD 21035
Israel R.
Job Details: 06/02/2023
"cx complained dishwasher was leaking from he corner of the unit. after inspecting unit i saw that there was condesation bulit up around the vent. removed vent and saw gsasket was pinched onside. replaced gasket , tested unit and didnt have water leaking out. used gasket from van stock; ordrng 1 W11545539 (gasket), used 1 W11545539 (GASKET vs ir) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED9620HC2
Near McLean, VA 22102
Jason A.
Job Details: 06/02/2023
CX complaint DRYER controls are not responsive. Selections lag. Replace outer door & configure. Test dryer heats. Now HOME selectin doesnt work. Can go to settings & click back arrow to get to home screen. Re-ordering door + ACU Parts OOS; ordrng 1 W11512757 (ACU (item36) 10+ WP) and 1 W11619798 (Control panel door) and 1 W11338345 (harness com)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Woodstock, VA 22664
Ezra M.
Job Details: 06/02/2023
"found splutch installed on last visit failed, melted to itself. replaced splutch and tested, working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23224
Chris B.
Job Details: 06/02/2023
replaced valve tested unit wroking as desighned
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Herndon, VA 20170
Christian C.
Job Details: 06/02/2023
Cx complaint unit comes on intermittently by itself. Inspected unit no errros stored. After plugging back in unit it started a cycle. Quoted cx and they will not be going through with the repair. Cx paid for service call.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Petersburg, VA 23805
Zachery R.
Job Details: 06/02/2023
"cx complaint unit making intermittent sound. checked unit, no faults stored. calibrated and tested, verified issue. replaced rotor and clutch, calibrated and tested, issue not resolved per cx. rick was advised sound is normal, and no parts needed at this time."
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Petersburg, VA 23803
Zachery R.
Job Details: 06/02/2023
"replaced parts, tested, unit working as designed. secured motor in bin."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Sterling, VA 20166
Justin S.
Job Details: 06/02/2023
the frame is very badly damaged(pic). the unit needs parts to test the unit; ordrng 1 W10677266 (cabinet) and 1 W11219115 (tub) and 1 W11178227 (basket) and 1 W11185701 (gearcase)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chantilly, VA 20151
Justin S.
Job Details: 06/02/2023
lowered rear feet and raised the front. checked the seals and all look good. the unit is now ready
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Manassas, VA 20109
Justin S.
Job Details: 06/02/2023
the unit needs the liner sealed to the cabinet. the unit needs parts; ordrng 1 8201711 (adhesive)
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Woodbridge, VA 22192
Justin S.
Job Details: 06/02/2023
the unit is not locking the lid. found the lid lock is open. replaced the lid lock with vs and retested. the unit is now draining and spinning good. the unit is now ready; ordrng 1 W10482836 (latch)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Baltimore, MD 21230
Shane M.
Job Details: 06/02/2023
"cx complaint the unit isnt starting cycles. put unit into test mode, found F11? code not in techsheet. showed cx this. raned test cycle c0-c5, unit passed. gave a quote for control board $491.38 cx paid svc by card. W11616491"
We serviced a
WHIRLPOOL WASHER
Model DU1055XTVT8
Near Aberdeen, MD 21001
Neil H.
Job Details: 06/02/2023
CX COMPLAINT UNIT NOT WORKING/POWERING ON FOUND THERMAL FUSE BLOWN REPLACED AND UNIT CHECKED GOOD.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Potomac Falls, VA
Christian C.
Job Details: 06/02/2023
Cx complaint of pantry ui is not working. Inspected unit found pantry ui leds not all working. Reseated connections and same issue. Ordering pantry assembly. Cx owes 120 in labor on return visit.; ordrng 1 W10668855 (pantry cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Alexandria, VA 22306
Justin S.
Job Details: 06/02/2023
the unit is not cooling but the compressor and fans are active. the unit needs the compressor and evaporator; ordrng 1 W11332033 (compressor) and 1 W11282685 (evaporator) and 1 W10143759 (drier (service))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hopewell, VA 23860
Zachery R.
Job Details: 06/02/2023
"cx complaint no cool, checked unit, come to find heater wires not secured, secured wires, tested, unit working as designed. advised cx to monitor unit for next 48 hrs.cx paid $165 cash in bag"
We serviced a
WHIRLPOOL DRYER
Model WED9620HC2
Near McLean, VA 22102
Jason A.
Job Details: 06/02/2023
CX complaint DRYER controls are not responsive. Selections lag. Replace outer door & configure. Test dryer heats. Now HOME selectin doesnt work. Can go to settings & click back arrow to get to home screen. Re-ordering door + ACU Parts OOS; ordrng 1 W11512757 (ACU (item36) 10+ WP) and 1 W11619798 (Control panel door) and 1 W11338345 (harness com)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lexington Park, MD 20653
David J.
Job Details: 06/02/2023
"F7e4 basket re-engagement failure F6e3 acu connection issue CX complaint unit will not complete cycle arrive today. Inspected unit and found two air codes above ran diagnostic cycle and found when unit goes from agitate. The spin, spin will barely move. After about two minutes it catches up with itself and then it roars really loud. Removed wash plate and it came off very easy. Found nothing under wash plate to cause issues. Inspected underneath unit and found gear case oil Around the bottom of unit and on parts ordering parts for return visit, and will fix when parts arrive ; ordrng 1 W11185701 (Gear case) and 1 W10905025 (Slider) and 1 W10905022 (Clutch) and 1 W10006483 (Stator) and 1 W10006482 (Rotor) and 1 W11266006 (Control)"
We serviced a
MAYTAG DRYER
Model MED7230HW2.
Near Louisa, VA 23093
Kyle A.
Job Details: 06/02/2023
Cx complaint of unit saying clean venting. Unit has proper airflow. Ordering controp and thermistors.; ordrng 1 W11618917 (Control) and 1 WP8577274 (Thermistor) and 1 WP8557403 (Inlet thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ellicott City, MD 21042
Brian R.
Job Details: 06/02/2023
cx complaint is this is the 2nd time of having ice issues and not making ice. tested and checked unit. checked temps first. unit set to 34 and -5. tested 0 in freezer 35 in fridge 19 through ice maker and damper makes loud clicking. test 56 E5 test 57 motor ran and 45 unit filled. all light and fans check. adjusted temps as they were to low. will order parts needed and as soon as everything goes through office will schedule.; ordrng 1 W10833801 (Ice Maker Fan) and 1 W11109572 (Ice Maker) and 1 W10479155 (Damper)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Glenelg, MD 21737
Marc M.
Job Details: 06/02/2023
cx complaint rack wasnt rolling out. Found the right wheel popped off track. Reinstalled all 4 wheels on track aqnd tested
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Baltimore, MD 21218
Alexander D.
Job Details: 06/02/2023
"cx complaint unit not heating. inspected unit and verified complaint. dryer pulled out prior to arrival. found L2 at terminal block shorted from loose connections. advised cx he needs to buy new 4wire power cord and we can install it when we come back to replace parts. ordering terminal block, wire repair kit; ordrng 1 279393 (terminal block kit) and 1 3397659 (terminal block) and 1 279318 (wire repair kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Wolf, PA 17347
Justin L.
Job Details: 06/02/2023
Cx complaint unit not starting cycle. Was able to access unit and found failed latch. Ordering latch and bezel and once parts are in office will need to set return; ordrng 1 W11403468 (bezel) and 1 W11414731 (lid lock)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Ocean View, DE 19970
Michael E.
Job Details: 06/02/2023
"CX complaint: grinding noise. Tested and verified complaint. I found the sound is from the drive pulley. I replaced the drive pulley and actuator, tested unit and it is now working properly. Job is complete; ordrng 1 W10913953 (actuator van stock) and 1 W10721967 (drive pulley van stock), used 1 W10913953 (ACTUATOR van stock), and 1 W10721967 (CAM van stock) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Seaford, DE 19973
Michael E.
Job Details: 06/02/2023
"CX complaint: loud ratcheting sound. Tested and verified complaint. I found the drive pulley is not engaging spin as easily as it should. Also, the drive belt feels a little loose. Replaced drive pulley and drive belt. If this problem returns please preID actuator. Calibrated and tested unit and it is now working properly. Job is complete; ordrng 1 W11239857 (belt van stock) and 1 W10721967 (drive pulley van stock), used 1 W11239857 (BELT van stock), and 1 W10721967 (CAM van stock) from stock"