We serviced a
JENNAIR DISHWASHER
Model JDPSS244LM1
Near Haymarket, VA 20169
Daniel J.
Job Details: 03/01/2023
dishwasher unit giving f9 e1 error vacummed out drain hose removed drain pump from sump checked for debris reinstalled tested unit through diag no errors after tested again no errors no water remaining after drain normal operation
We serviced a
KITCHENAID OVEN
Model KSEG700ESS6
Near Earlysville, VA 22936
Kyle A.
Job Details: 03/01/2023
Replaced cooktop and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Charlottesville, VA 22901
Kyle A.
Job Details: 03/01/2023
Cx cancelled with office.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model LEQ9508PW1
Near Herndon, VA 20170
Christian C.
Job Details: 03/01/2023
Cx complaint unit is not heating. Inspected unit getting 250VAC from outlet. Getting 250VAC at terminal block. Tested thermal fuse reading closed. Tested element reading open. Installed new element. Tested unit. Unit is now heating. Unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 03/01/2023
Customers complaint is not drying properly. Found loose blower wheel. Reinstalled all check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Baltimore, MD 21209
Shane M.
Job Details: 03/01/2023
took all pictures i could. please order parts that are needed on previous visit. will take more pictures of back of unit on return visit to repair unit.; saved tckt
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS5
Near Kensington, MD 20895
Brian F.
Job Details: 03/01/2023
"Cx states MW not powering on, tested and confirmed. Installed new interlock and line fuse. Powered on unit and tested cook cycle, MW is heating. Unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Chesapeake, VA 23323
Zachery R.
Job Details: 03/01/2023
"upon arrival called techline, spoke with Butch. informed butch of issues. was advised that unit info will be sent over for review, provided sr# and advised cx they will be contacted in a few days."
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near McLean, VA 22102
Leon
Job Details: 03/01/2023
cx complaint was unit was making a loud noise when washing confirmed complaint went in diag mode seen the cold water valve was making a sound when ever its used also seen the the rotor was rubbing onthe bottom on the drain pan removed the pan tested unit didnt hear the sound ordering new water valve; ordrng 1 W11165546 (VALVE)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23452
Austin D.
Job Details: 03/01/2023
came out and replaced sump and pump. disassembled thte unit as needed replaced the parts. could not test due to the unit not nbeing installed yet by contractor. cx agreed.
We serviced a
KITCHENAID FREEZER
Model KFIV29PCMS03
Near Williamsburg, VA 23188
Orbie
Job Details: 03/01/2023
"replaced clip, UI and rear board. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charles Town, WV 25414
Ken M.
Job Details: 03/01/2023
Customer complaint is that the unit is running noisy. Unit tested and determined that the noise is coming from the damper. Ordering damper.; ordrng 1 WPW10196393 (damper control assy)
We serviced a
MAYTAG WASHER
Model MVWB955FC0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 03/01/2023
"CX Concern the unit leaking. no errors. ran diag and found back right coner leaking, clothing in tub ring, removed debris and tested unit. NO leaks . Job complete"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Yorktown, VA 23692
Lucas R.
Job Details: 03/01/2023
"cx complaint unit not draining, checked unit found f3e1water level fault, 120 vac to drain pump, pump not turning, replaced drain pump, tested, unit working as designed."
We serviced a
JENNAIR MICROWAVE
Model JMW2430DS1
Near Suffolk, VA 23435
Zachery R.
Job Details: 03/01/2023
"upon arrival waited on ac, spoke with office, was advised to wait until 9 am then contact ac, no answer from ac, called office, was advised to move on.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Bethesda, MD 20814
Dustin F.
Job Details: 03/01/2023
"replaced icemaker per previous tech, tested unit, unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WED5010LW
Near Ruckersville, VA 22968
Eric F.
Job Details: 03/01/2023
"Confirmed cx complaint unit power cord mounting nut not seated in terminal block. Found nut in bottom of cabinet, reseated in block. Unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model MED5630HW2
Near Germantown, MD 20874
Julian H.
Job Details: 03/01/2023
"CX complaint about flapper from filter housing just fell inside CX seems to be very careful with unit found that flapper just got stuck on blower wheel Cx was able to take it out but wheel separated causing a noise when using for a long time replaced hosuing from preid & wheel from VS tested & working; ordrng 1 WP697772 (blower wheel FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 wp697772 (blower FOR RESTOCK JH VS) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Derwood, MD 20855
Justin S.
Job Details: 03/01/2023
cx says the unit is not spinning. found the unit has a f8e1(fill). found the unit has the water supply hooked up wrong. reconnected and the unit is now filling agitating spinning and draining good. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Smithfield, VA 23430
Justin W.
Job Details: 03/01/2023
cx complaint unit noisy and water collecting at bottom of rc. confirmed complaint of noise and water in rc. checked unit to find at time of visit obstruction in rc drain line. evap tray not warped. attempted to clear drain to no success. called techline spoke to Nate unit submitted for review for PEX
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Potomac, MD 20854
Roberto I.
Job Details: 03/01/2023
"CX complaint washer not draining. Ran terst mode, found F9E1 error. Inspectred unit, found both drain pump wires broken for the third time in a year. Repaired wires as cx can use the washer until we go back. Called tech line spoke to Chris (sr # 7735851101), they are not aware of any particular issue with this part. Marked pre id (not yet received, no eta) lower harness to be installed on return.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Sykesville, MD 21784
Justin S.
Job Details: 03/01/2023
the cx says the unit is going out of balance and makes a grinding noise. put the unit into component activation and the unit is agitating spinning draining and filling good. no error codes stored. calibrated the unit. ran the spin a few more times and the unit isnt making any odd noises. had the cx get a few towels and ran a rinse and spin. the unit didnt make any odd noises or go out of balance3
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 03/01/2023
"cx compalint unit made 1 batch of ice after repair, inspected unit and confimred no ice temps are good ice maker arm is up so pushed it down and ice maker cycled and arm did not fall back down it stayed up. ica maker arm not falling down is the issue, adjusted arm and now falls down good. pulled kice maker out and dumped water and cycled it again and ice maker did everything perfect. unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Bethesda, MD 20817
Roberto I.
Job Details: 03/01/2023
"CX complaint after the sealed system repair, the unit has stopped cooling few times for 12 to 24 hours, and then back to normal.Temp check with thermocouple showed 3F In the Fc and 35F in the Rc. Fans and compressor running ok. Called tech line, spoke to Joe (sr #7735849713) and explained the situation. He advised to fush the sealed system with nitrogen to eliminate possible moisture and then to replace the drier. Spoke to SD. Called office and scheduled return with **SEALED SYSTEM TECH** and **2 COUNTS** for the day 3/8/23. Parts and labor CBE. Collected $120; ordrng 1 WPW10143759 (UV drier) and 1 sealed system tech and 1 2 counts and 1 nitrogen"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYM01
Near Columbia, MD 21045
Robert L.
Job Details: 03/01/2023
"cx complaint still freezing in RC found temp 35 RC 10 FC, and constantly running, found mullion between secti0on hot, found condensor fan not running, found plug had fallen out, reconneced fan working, frost pattern weak due to compressor being hot, blocked half the return vents and adjusted temp down to 1*, cx to adjust as needed, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DBL0
Near Norfolk, VA 23508
Carl A.
Job Details: 03/01/2023
cx complaint of ball bearings all over in side of unit checked unit to find that the rails had sperated and the ball bearings fell out causeing the upper rack to fall also the ajusters had failed replaced both parts tested unit works as designed
We serviced a
KITCHENAID OVEN
Model KFGC558JSS05
Near Charles City, VA 23030
Orbie
Job Details: 03/01/2023
"cx complaint unit has no ignition in smaller oven as well as one of the burners. found burner head not lined up correctly, fixed burner. found small door hinge causing misalignment of door during closing. called techline for oven spoke with adrian. SR # 7735849602. advised to check control harness. control harness good. spoke to MR was advised to 2 tech and return to check for loose wire to igniter. unit is a professional 48' unit, need 2 tech to remove safely.; ordrng 1 W11643896 (hinge) and 1 W11643900 (hinge) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Lanham, MD 20706
Shawn D.
Job Details: 03/01/2023
cx complaint unti stopped cooling again inspected unit and confimred both section room temp unit is 26inch vacumed unit barley building pressure. cant find any uv dye but factory fitting for condenser to cabinet is very oily and went i used soapy water on connection i beleieve i see uv dye. used nitrogen and nitrogen never changed pressure but i can see i have to have a leak. cut fitting out and fixed that and then changed line going through drip pan the coating it popping off as if the line could be rusting out then insatleld drier to it vacumed unit down and filled to 5.5. oz and started cooling. told cx do not pack fridge wait a week again.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Virginia Beach, VA 23456
Austin D.
Job Details: 03/01/2023
checked unit and found a loose connection at the drain pump. reseated the connection and tested the drain pump. will send back pump since it is not needed. unit is running as designed.
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Prince Frederick, MD 20678
Robert A.
Job Details: 03/01/2023
"I installed the ordered parts and tested the unit for the cx. The LF burner is still sputtering when transitioning from simmer to the regular burner area. I tightened and loosen the screws on the burner head. It works sparingly then goes back to sputtering. I checked the orifice, it's the right size and seemed clear. All other burners work fine. I'm ordering a new orifice kit for the return. Maybe the orifice is defected or clogged. I'll call techline on the next visit if the issue continues.; ordrng 1 W11436985 (LP conversion kit)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Bethesda, MD 20814
Brian F.
Job Details: 03/01/2023
"Cx states oven not displaying correct temp, tested and confirmed. Installed new temp sensor, compared reported temps to temp on meter. Unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Chesapeake, VA 23320
Zachery R.
Job Details: 03/01/2023
"replaced gaskets, used heat gun to form gaskets, advised cx to allow gasket to form to cabinet. unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20170
Christian C.
Job Details: 03/01/2023
"F8E2 fill valve electrical problem, F9E1 not draining, and F10E2 vent electrical problem. Called techline. SR#7735850165 Advised errors are found to be when a problem happens with water inlet flow meter. Advised to replace water inlet. SWPR334653811 K165KE0APL1. Was able to get parts and labor covered. Installed control. Recieved only deflector. Ordering Vent assembly and water valve. Water valve none in stock at upper marlboro and whirlpool.; ordrng 1 W11535094 (water inlet) and 1 W11416460 (vent assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Silver Spring, MD 20902
Roberto I.
Job Details: 03/01/2023
"Cx wanted the refrigerator leveled on the back, but there is a depression on the floor. Sdvised cx to call a handyman or a floor expert to solve the issue with the floor. Service cancelled"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Virginia Beach, VA 23456
Branden R.
Job Details: 03/01/2023
came out to replace parts on unit disasembled and replace all parts needed for repair. tested unit and all major componets tested good and unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Jason A.
Job Details: 03/01/2023
CX complaint FRIDGE RC warm temps FC temps are OK. Found ice sections bottom of evap cover & ice clump on cap tube of RC evap. Mastic is breaking up indicating low & refrigerant leak. Icemaker & ice bin is full. Cubes are solid. See SDpics. 3CountSealSyst > JJ; ordrng 1 W11109499 (drier NON UV) and 1 A31005 (coupler) and 1 W11548259 (condenser) and 1 W11291123 (RC evap) and 1 3CountSealSyst (3CountSealSyst) and 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Nokesville, VA 20181
Robert W.
Job Details: 03/01/2023
Replaced evap fan motor with harness.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Carlisle, PA 17013
Fred G.
Job Details: 03/01/2023
i was able to access unit and replace the drum as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Alexandria, VA 22312
Lloyd B.
Job Details: 03/01/2023
"Cx complained that after the repair, there is still damage. Inspected the unit in the warehouse and there are 5 of the same model, 3 of them have the same ripples on the left and right side and 2 new panels in the box have the same. Explained to the cx we can order 1 more but if it comes as the other 5, then thats just how its designed. Unit needs new panel; ordrng 1 W11325579 (panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Bethesda, MD 20814
Brian F.
Job Details: 03/01/2023
"Cx states lights burned out in RC and FC, confirmed complaint. Installed new led lights. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Harrisburg, PA 17109
Fred G.
Job Details: 03/01/2023
"cx complaint unit is making a grinding, humming noise. inspected unit and entered diag and found f10e2, f8e2. cleared code and ran auto test and found when wash pump came on it was making loud noise. replaced sump with motor and retested unit. unit now checks good."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Bel Air, MD 21014
Eric W.
Job Details: 03/01/2023
cx complant of unit not working inspected unit found when you try to adjutate unit cuts off unit needs new control shifter and motor; ordrng 1 W11481722 (shifter) and 1 W10890624 (motor) and 1 W11603811 (control)
We serviced a
JENNAIR OVEN
Model JMW2427IM03
Near Chevy Chase, MD 20815
Brian F.
Job Details: 03/01/2023
"Cx states door latch still not functioning properly, tested and confirmed. Inspected unit, found one of the wires on the door latch harness was cut by a panel. Installed new harness, tested, unit is now working properly."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gordonsville, VA 22942
Eric F.
Job Details: 03/01/2023
"Confirmed cx complaint unit not heating properly. Found inline power to heating element unseated. Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Arlington, VA 22204
David J.
Job Details: 03/01/2023
Arrived to building and spoke with front desk. They do not have key or code. Please have owner of unit reschedule and give us the code to enter the unit. Front desk computer is down and cannot read any notes if there were any in the system.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/01/2023
"installed new control and inverter, replaced supply line to icemaker per previous, compressor and all fans came on, tested all ops ok.... beeps from ver temp will stop once reaches temp"
We serviced a
KITCHENAID OVEN
Model KSEG700ESS6
Near Earlysville, VA 22936
Kyle A.
Job Details: 03/01/2023
Replaced cooktop and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Alexandria, VA 22304
Lloyd B.
Job Details: 03/01/2023
"Cx complained the unit made noise and of cooling issues. Inspected the unit and found in diagnosttics, the damper was noisy and may be getting stuck open allowing things to freeze and temps in the freezer to not be normal bur currently the temps are good. Unit needs new damper; ordrng 1 WPW10594329 (damper)"
We serviced a
WHIRLPOOL RANGE
Model MGR5755QBD
Near Rockville, MD 20852
Roberto I.
Job Details: 03/01/2023
"CX complaint all 4 burners spark once the unit is plugged in.Confirmed complaint, found LR ignition switch shorted. In order to replace the switch hearness assy, the top most to be lifted, but all the burner screw are rusted/stuck in place and must to be drilled. Orifice holders are NLA and the unit cannot be repaired. Called Whirlpool Safety and documented."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 03/01/2023
"Installed control and UI-Panel, verified all unit functions for proper operation...working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Little River, SC 29566
Jason T.
Job Details: 03/01/2023
"Cx complaint, clothes getting tore up during any wash cycle, found drive motor slipping during manual load test, gear case slipping during agitation test. Installed parts from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W11449840 (GEAR CASE JT VS) and 1 W10721967 (drive pulley JT VS) and 1 W11283592 (motor-drve JT VS) and 1 WPW10006384 (drive belt JT VS) and 1 LOOK (LOOK), used 1 W11449840 (GEAR CASE), 1 W10721967 (CAM-KIT), 1 W11293592 (DRIVE-MOTOR), and 1 WPW10006384 (DRIVE-BELT) from stock"
We serviced a
WHIRLPOOL RANGE
Model IES900DS02
Near Poolesville, MD 20837
Julian H.
Job Details: 03/01/2023
replaced parts & working
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Marietta, PA 17547
Drew B.
Job Details: 03/01/2023
"cx complaint that unit is making loud shaking and vibrating when arrived i did power on and run a spin test to see if anything can be determinded, foun issues with lock shifting from ag to spin, i found unit to have no suspennion issues and also is leveled asked cx for couple towels to run and see if i could duplicate what happened bc other wise the functions of the washer check good....showed cx with wet towels in that unit is working as deisgned with normal vibrations.."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Vienna, VA 22180
Jason A.
Job Details: 03/01/2023
Model # is not the same. Updated MS. Job called in 2/21/23 POP 2/26/22. CX complaint WASHER does NOT hi spin. Load is wet at end of cycle. Checked NO ERROR Codes. Confirmed cold & hot water connections. Drain pump & hi/lo spin & agitate in maual component activation. Tub grinds when spinning. Found oil spun out of gearcase to belt housing. See SDpics. 2CountTub > JJ; ordrng 1 LOOK (LOOK) and 1 2CountTub (2CountTub) and 1 W11454741 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Forest Hill, MD 21050
Neil H.
Job Details: 03/01/2023
CX COMPLAINT EVERY MORNING FROST IN FC AND THAN SHORT TIME LATER IT'S GONE UNIT SOUNDS LIKE IT TAKING OFF CX DESCRIPTION THAN SHE TOLD ME AFTER MY LAST VISIT ICE MAKER DIDN'T WORK FOR 2 DAYS BUT ARRVIED TODAY EVERYTHING IS FINE I CALLED T.L. TO DOC THIS IS A REPLACEMENT UNIT CX STILL HAS PROBLEMS WITH UNIT SHE SAYS
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Georgetown, DE 19947
Michael E.
Job Details: 03/01/2023
Replaced panel as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS04
Near Bel Alton, MD 20611
Robert A.
Job Details: 03/01/2023
Cx complaint that the unit is still not dispensing water. I inspected the unit to confirm the complaint. I found the reservior is frozen again. I thawed the reservior and water dispensed fine again. I called techline to document the issue. They recommended sealing the duct tower near the foam evap cover. I'm ordering the part for the return visit. sr7735848905; ordrng 3 w10684392 (gasket)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ07
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 03/01/2023
Cx complaint unit is not working properly inspected unit removed filter installed bypass no issues during filling and water returned to normal rate filled several cups no issues reinstalled filter filled serveral cups no issues after the 4th fill that's when the line start to jump and had a issue removed filter and reinstalled fixed the issue filled again to the same result recommended replacing filter possible dud filter charged 120.00 service call cx paid by CC
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Glenn Dale, MD 20769
Shane B.
Job Details: 03/01/2023
installed both ordered parts. restored power and ran calibration and service cycle. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Providence Forge, VA 23140
Orbie
Job Details: 03/01/2023
cx complaint unit door warped. went to replace door and noticed new door was wrongly packaged. ordering new door. spoke with parts to try to expidite new door with no luck.; ordrng 1 W11461694 (panel) and 2 W11157086 (stud)s and 2 W10826179 (screw)s
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kensington, MD 20895
Roberto I.
Job Details: 03/01/2023
"CX complaint softner dispenser not working.Ran test mode, no errors. Ran hot, cold and spftner dispenser test, everything worked as designed. Seems like the cx didn't know about the softner dispenser on/off feature, and it was turned off."
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Orrstown, PA 17244
Andrew S.
Job Details: 03/01/2023
Cx complaint is that the unit is going from sense to done and not starting a cycle. Upon arrival I found that the unit is just humming when the cycle is started. I found that the capacitor has failed and is leaking oil. I was able to access and replace the capacitor. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Silver Spring, MD 20901
Israel R.
Job Details: 03/01/2023
"F0E5 Off balance load. Customer complaint unit was not turning on, I ran test and the unit is turening on but she said sometimes will come on and someties will be dead. Also the unit is hsaking a lot and steam was not working. I ran a cycle with steam and the steam is working.. The unit is staked and need second tech to remove the dryer. I tested load and go and is working good. Ordering control, UI suspension and dispenser to get the unit up to date with the service pointer. Call customer when parts are available.; ordrng 4 W11316766 (Suspension)s and 1 W11524105 (Dispenser) and 1 look (look 2 tech)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near Mechanicsville, VA 23111
Joseph D.
Job Details: 03/01/2023
Levelled calibrated spinning properly
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Littlestown, PA 17340
Bernard M.
Job Details: 03/01/2023
"Replaced splutch per previous tech, ran auto test and unit no longer makes noise. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WGD560LHW3
Near Silver Spring, MD 20901
Israel R.
Job Details: 03/01/2023
Installed new parts nad tested. Tested coild and they are slightly out of range. Ordering coil pack.; ordrng 1 279834 (2 coil gas valve set)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Richmond, VA 23231
Joseph D.
Job Details: 03/01/2023
Replaced motor and blower
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Williamsburg, VA 23185
Orbie
Job Details: 03/01/2023
replaced icemaker. advised cx to dump first few batches and monitor ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 03/01/2023
Customers complaint is unit not running or cooling at all. Customer had the unit unplugged when I arrived but when I plugged it in the unit the compressor is locked up. NTO compressor kit.; ordrng 1 W11100924 (compressor) and 1 876764 (access valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Richmond, VA 23220
Joseph D.
Job Details: 03/01/2023
Tightened cam gear unit working properly
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM4
Near Herndon, VA 20171
Christian C.
Job Details: 03/01/2023
"Installed filltube, door gasket, valve, ice maker, and seal. Found RC section temps set to 33. Set temps back to recommended. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20010
Samuel R.
Job Details: 03/01/2023
cx complaint unit will not start a cycle.inpsected unit and found unit stucl on drain.replaced control and unit will not register door is closed and door lock is good.all connections are good as well.reset power and tried again unit will still start a cycle.will order control and door in case.unit is also stacked will need a 2nd tech W11574590 5 tribles W11035628 10 tribles; ordrng 1 W11035628 (door lock) and 1 W11574590 (control) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dickerson, MD 20842
Ricardo S.
Job Details: 03/01/2023
"Cx complains that the unit stopped in middle of the cycle i ran diagnostic test mode.. found error f8e1 long fill, the cold valve makes a humming noise, cks water pressure from supply valve and is bad, cx need a plumber .. washer machine cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JCD2389GES
Near Washington, DC 20009
Samuel R.
Job Details: 03/01/2023
cx complaint unit is not closing dispenser door.inspected unot and could confirm.replaced dispenser assemebly and unit is all good.tested unit a few times and now sealing properly
We serviced a
JENN-AIR OVEN
Model JMW2427LL00
Near McLean, VA 22102
Leon
Job Details: 03/01/2023
cx complaint is unit MW door dont stay closed cx had to put plasic stoppers to make door touch the switches and the when meat probe hit a temp the whole unit cuts off confirmed complaint ording interlock harness and new meat probe jack when the unit hits the temp for the prob a message pops up telling you to take the food out. if you dont open the door the unit would cut off cx said the food isnt at the temp the prob says it is called tech line SR#7735848463; ordrng 1 W11033422 (Interlock Harness) and 1 W11252826 (PROB JACK) and 1 W11598167 (UI)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Pikesville, MD 21208
Emmanuel R.
Job Details: 03/01/2023
"Cs unit is not washing clothes, confirmed complaint. I found the control is unresponive in select cycles.Replaced control and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Norfolk, VA 23518
Carl A.
Job Details: 03/01/2023
replaced lid strike tested works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS00
Near Arlington, VA 22201
David J.
Job Details: 03/01/2023
RC 63� FC 64� CX complaint unit just stopped cooling. Customer had another service company come out and inspect unit and they found that the system was not cooling. Arrive today to check temperatures in both temperatures above. Unit was running when I arrived inspected evaporator had no frost pattern. Used UV light to inspect and found no leaks. Pulled unit out. Compressor is running as well as condenser fan. Compressor is warm and not boiling. Evaporator fan is working as well called EW and was told to order a sealed system repair for this unit will return once parts arrive. ; ordrng 1 WPW10507886 (Compressor kit) and 1 W11256565 (Evap) and 1 876764 (Coupler) and 1 WPW10143759 (Dryer) and 1 Sstech (Ss tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Washington, DC 20015
Brian F.
Job Details: 03/01/2023
"Cx has 5 year Bray & Scarff warranty, spoke to MR, explained to cx job must be called in and dispatched correctly for proper coverage."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS1
Near Fishersville, VA 22939
Kyle A.
Job Details: 03/01/2023
Cx complaint of burners being too high. Did confirm and adjusted valves to customers preferences and unit is now as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Perry Hall, MD 21128
Neil H.
Job Details: 03/01/2023
"cx complaint unit making sqealing noise need rollers,pulley,and belt told cx no danger using unit they where scared it would spark and catch fire; ordrng 5 WPW10314173 (support)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Millersville, MD 21108
Dustin F.
Job Details: 03/01/2023
"Replaced RC door and shelf, tested function. Unit works as intended."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Virginia Beach, VA 23462
Branden R.
Job Details: 03/01/2023
"came out ot replace parts on unit , disasmebled and replaced all parts needed for repair, tested unit and everything is now running as deisnged. pre heated oven to 350 and all surface elements are cycling as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Derwood, MD 20855
Justin S.
Job Details: 03/01/2023
"the unit was off when i arrived. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. th eunit is now good; ordrng 1 W10913906 (coupler (js vs)), used 1 w10913906 (coupler (js vs)) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF990SLAM02
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 03/01/2023
Cx complaint unit is not working properly inspected unit ran a dye light all over couldn't find any issues unit is maintaining proper temperature in both refrigerator and freezer cx states it can get too cold sometimes educated cx on proper loading tips to avoid blocking the vents. verified no leaking unit is working as designed
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Virginia Beach, VA 23462
Branden R.
Job Details: 03/01/2023
came out to replace parts on unit disasembled and replace all parts needed for repair . tested and unit is running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Conway, SC 29527
Jason T.
Job Details: 03/01/2023
"Cx complaint, will not finish a wash cycle, no error codes found, during agitation test, gear case slipping, drive motor slipping during manual test. Wash plate seized to the gear case, drive belt is slipping on the cam, unit needs a rebuild, ordering all parts to complete the repair, direct ship parts to her house, advised cx to contact VIA dispatch once all parts are received, cx agreed.; ordrng 1 W11454734 (GEAR CASE) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W11283592 (motor-drve) and 1 W10752283 (washplate) and 1 W10752187 (screw) and 1 W10528947 (drive hub kit) and 1 LOOK (LOOK)"
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPDUDB01
Near Sterling, VA 20164
Christian C.
Job Details: 03/01/2023
Installed inverter board. Powered back on unit. Compressor kicked on. Can feel cold air from fans inside FC section. Set temps to recommended. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23320
Branden R.
Job Details: 03/01/2023
"cx complaint clicking or clacking noise - top load washer - pre-id intermittent sound checked unit and found clutch coming unseated from gearcase causing it to make loud noise on pully . reseated nut with small amount of blue loktight , tested all other major componets and everything checked good , tested unit and unit is running as designed ."
We serviced a
MAYTAG WASHER
Model MHW8000AW0
Near Pikesville, MD 21208
Emmanuel R.
Job Details: 03/01/2023
"Cs unit is leaking water , confirmed complaint. I found the diverter valve is leaking at the hose clamps (see pics) . Ordering replacement clamps, the screw types to ensure good seal. The old clamp are the pressure type and they are not sealing around the hose. Customer paid in full.; ordrng 2 WP596669 (clamp)s"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS00
Near Potomac, MD 20854
Julian H.
Job Details: 03/01/2023
replaced pump & working MUST WAIT 24 HRS TO SEE ICE
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 03/01/2023
"Cx complained of a drip. Installed new water valve, turned water on and there is no longer a drip. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Virginia Beach, VA 23452
Austin D.
Job Details: 03/01/2023
"cx complaint the unit is makiing abnormal noises during the spin cycle. checked the unit and let the unit run through a drain and spin. did hear some abnormal grinding throught the cycle. other than that no issues found. no oil located on gearcase. issue is interntal. ordering new gearcase, belt, pulley and motor. will return once the parts come in.; ordrng 1 W11454372 (transmission) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Richmond, VA 23220
Joseph D.
Job Details: 03/01/2023
Replaced valve and filterhead
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Glen Burnie, MD 21060
Alexander D.
Job Details: 03/01/2023
"cx complaint fz light out, unit not making ice and fz not cooling. inspected unit and verified complaint. test56 E0 no errors. icemaker harvests and fills correctly. found evap overfrosted and bimetal is reading open. found fz light out. my steamer stopped heating so i couldnt fully defrost unit. had to clear frost around wires with heatgun. i was very careful to not melt anything. replaced fz led and fz evap fan with harness. tested unit. unit is now working properly. quoted 454.34, paid in full with c/c. advised cx since i cant fully defrost unit at this time, he needs to leave cooling turned off for 2 days so rest of frost can melt so unit can cool properly. advised cx of leak potential and to put towels behind fz drawer. cx understands"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Frederick, MD 21703
Ricardo S.
Job Details: 03/01/2023
one of the copper lines on the compressor has become disconnected.. order coupler. sealed system repair LOOK LOOK; ordrng 2 w11504431 (coupler)s and 2 w11506619 (coupler)s and 2 W10913906 (coupler)s and 2 w11504415 (coupler)s and 1 sealedsystem (repair LOOK LOOK) and 2 countsjob (counts job)s and 1 W11109499 (drier-tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21224
Eric W.
Job Details: 03/01/2023
installed new door valve and filrter housing tested unit no leaks
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 03/01/2023
Installed second control. And light is working again. Not sure how the brand new board went bad. All check ok.
We serviced a
JENNAIR OVEN
Model JJW2430DP03
Near Annandale, VA 22003
Jason A.
Job Details: 03/01/2023
Called office. IN WARRANTY: CX complaint stuck shorted key kitchen Single WALL OVEN. Replaced console. Set time & date. Preheated oven. Checked error codes. No error codes returned > SZ / JJCX called as we were driving away. Reported balck smoke.& fire from left side of oven cavity. CX stopped preheat & opened doors & ran vent Found scorched carbon & burnt BROILER. element & CONVECTION.fan & element discolored. See SDpics. BROILER > JJ; ordrng 1 W10860984 (motor-fan CONVECT) and 1 W10804429 (elmnt- BROIL) and 1 W11290999 (shield)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Baltimore, MD 21214
Shane M.
Job Details: 03/01/2023
installed control. restart power to unit. unit working properly.