Service History 491 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW04

Near Sykesville, MD 21784

Sal R.

Job Details: 06/06/2023

"CX complaint is that the unit is not dispensing water or making ice. I foundn that the damper motor is stuck open causing constant cold air in and freezing the water res causing it to crack. I am ordering 1 damoer motor (W11087463) and 1 water res (W10801011). Once the parts are avalioble, please have someoen form teh office cal to set a return date. I collected $476.00 for complete payment for repair. CX is paid in full as of 6/6/23; ordrng 1 W10801011 (water res.) and 1 W11087463 (damper motor)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Washington, DC 20002

Emmanuel R.

Job Details: 06/06/2023

Rescheduled 6/14/23 .F2e0 keypad disconnected. Call ahead 45mins.Customer doesnt live in D.C and needs a heads up.; schdld next appmnt for 6/14 WED !

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rochelle, VA 22738

Eric F.

Job Details: 06/06/2023

"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly, unit not filling properly. Ordering valve.; ordrng 1 W11210463 (valve)"

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW2

Near Monrovia, MD 21770

Sal R.

Job Details: 06/06/2023

"CX complaint was that the unit was making a squeeling sound anf that the unit had too long of dry times. I found that the unit is squeeling witch is coming from the idler pulley. I am ordering 1 dryer kit (4392067) due to sounds (rubber ) from the rollers as well. Dry times are fine. CX is advised to have the venting inspected by a licensed vent cleaning company. Once the parts are avalible , please have someone form the office to call and set a return date.; ordrng 1 4392067 (dryer kit 100)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/06/2023

"Cx complained the unit did not make ice. Inspected the unit and found there is an error in step 56 of an E5 for bad thermistor. The ice maker completed a harvest. The fill tube was frozen. Installed new fill tube and tested for power in step 19 01 and there is 115vac. If cx calls back, order 1 ice maker. Job complete; ordrng 1 W11658802 (ice maker)"

We serviced a

JENN-AIR OVEN

Model JJW2830IM01

Near Bowie, MD 20721

Leon

Job Details: 06/06/2023

CX complaint is clean on the unit button would stick confirmed issue when i went into clean fir both upper and lower oven some times the clean button would work most of the times it wouldnt took ui off checked to make sure everything was connected right which it was ordering a new UI; ordrng 1 W11451409 (UI)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/06/2023

"Attempted to replace front panel and found scratches on the front. Re-ordering panel, contact cx when available; ordrng 1 279443 (front panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Severna Park, MD 21146

Israel R.

Job Details: 06/06/2023

"Cx complained door handle was loose and also door was very squeaky.. after inspecting the unit. i noticed the handle screw was on the door was loose. restead the handle and tighten screw. found no lube on bottom hinge of door. removed door and applied lube on hinges. unit is now working as should.; ordrng 1 WP99003172 (silicone l), used 1 WP99003172 (SILICONE) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Sykesville, MD 21784

Sal R.

Job Details: 06/06/2023

"Per the previouse tech, I attempted to replace the door panel and found that the new door panel is dented. i am reordering 1 door panel (W11416785). Once the panel is avalible, please have someone form the office call to set a return date.; ordrng 1 W11416785 (front panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Hagerstown, MD 21742

Andrew S.

Job Details: 06/06/2023

"Cx complaint is that the unit is not making ice. Upon arrival I ran test 56 and found no errors. I then ran test 57 and 45 and found that the ice maker is harvesting and filling. I then ran test 36 and found that the ice box fan is pulsing when starting and struggling to run. I also noticed that the UI is dim/out in some segments. I am ordering the ice box fan, UI and dc power board. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10830288 (DC Board) and 1 W11387386 (UI) and 1 W10846539 (Ice box fan)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Bridgeville, DE 19933

Michael E.

Job Details: 06/06/2023

CX complaint: not heating and timer not counting down. Tested and verified complaint. I found we are getting 120vac and 20vac. 1 leg at receptacle is only getting 20vac. I informed CX of my findings and recommended they have a licensed electrician look at this. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Ocean View, DE 19970

Frederick R.

Job Details: 06/06/2023

Replaced all parts per prior diagnosis. Pressure tested with nitrogen and no leaks. Vac'd down to 30in for 15mins and filled with 6oz of R134a. RC press was at 18 LS and FC was at 8 LS. Informed CX 24-36 hrs for unit to get to temps.. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Lanham, MD 20706

Leon

Job Details: 06/06/2023

cx complaint was unit didnt cut on confirmed the issue heard the start run device cut off and on did a amp draw when unit was on and it went to almost 9 amps replaced start run device with one i had in my van unit still didnt work ordering new compressor with couplers; ordrng 1 W11370574 (compressor) and 2 W11504415 (couplers)s and 2 W11504431 (couplers)s and 2 W11506619 (couplers)s and 2 W11676464 (tube)s and 2 W11504445 (couplers)s and 2 W11504449 (couplers)s and 2 W11109499 (drier)s

We serviced a

MAYTAG FREEZER

Model MZD2667HES

Near York, PA 17403

Drew B.

Job Details: 06/06/2023

"cx complaint that unit is leaking water everywhere after trying to replace the filter couldnt getout and what happened the filter wasnt seating in correctly and when water is dispenced through door or icemaker when filling sprayed nd i was able to remove and install their new filter purge water , jump icemaker and check seals no issues after running water nad jumping icemajker appears to now check good."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW2

Near Bowie, MD 20721

Leon

Job Details: 06/06/2023

cx refused service at the door

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Greencastle, PA 17225

Andrew S.

Job Details: 06/06/2023

"Cx complaint is that the unit is not heating. Upon arrivai I found that the ventilation is good. I then tested the terminal block and found that the incoming voltage is correct. i then removed the rear cover and tested the TCO, thermal fuse, thermostat and element. All tested within range. I then checked the connections at the motor and found that the they are secure. I found that the timer is not allowing voltage to the element. I am ordering the timer. please contact cx when the parts are available to schedule the return visit; ordrng 1 WPW10185982 (Timer)"

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Towson, MD 21286

Neil H.

Job Details: 06/06/2023

replaced the module-control-hotplates programmed and unit tested good.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Greencastle, PA 17225

Andrew S.

Job Details: 06/06/2023

Cx complaint is that the unit is making a loud noise when it is running. Upon arrival I found that the unit is making a loud vibration/rubbing noise when the drum is spinning. I found that the noise is present even turning the drum by hand. I removed the drum and cover for the blower wheel and found debris stuck in the housing causing the noise. I cleared the debris and inspected the motor and other componants and found that the unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL FREEZER

Model MZF34X20DW00

Near Winchester, VA 22602

Danny R.

Job Details: 06/06/2023

cx states unit is at 20 in freezer i found it at 22 and frosted upo rwally bad it was over stuffed and gasket wasnt sealling and when food was taken out door sealed . i will give cx a estement for defrost issues and he wll wait to call back if temps dont go to 0 to 10 after thawed out; ordrng 1 W11382527 (control) and 1 WPW10383615 (sensor)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Leonardtown, MD 20650

David J.

Job Details: 06/06/2023

F7e4 basket re-engagement error F6e3 communication error CX complaint unit is leaving close soaking wet arrive today. Inspected unit and found two error codes above. ran test cycle and unit completed cycle with no issues but F6 E3 error code came back up. Customer stated when it has a load it does not spin. Leaving clothes wet at end of cycle. Went under unit and inspected removed rotor and found teeth on rotor were a little rounded Inspected clutch assembly and found the metal friction part has separated from the plastic which is causing it not to re-engage. Customer would like to repair mechanical parts before electrical parts. Will return on scheduled date. Customer will owe $110 for labor on return visit.; ordrng 1 W10734521 (Clutch) and 1 W10915701 (Rotor)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stafford, VA 22556

Ezra M.

Job Details: 06/06/2023

"unable to locate unit, spoke w/ store employee, unit no longer on site for service. closing ticket"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 06/06/2023

"Confirmed cx complaint unit F7E1 error code. Cx says they reset unit and it has been working again since the code displayed. Ran unit through diagnostic, no issues, advised cx to call back if issue reoccurs.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Milford, DE 19963

Frederick R.

Job Details: 06/06/2023

CX complaint is lid wont lock. Inspected/tested and found lid latch is defective so it will not lock. Ordering latch. CX POP is 10/20/22. Rescheduled for friday 6/9/23; ordrng 1 W11513248 (latch)

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near East York, PA 17402

Drew B.

Job Details: 06/06/2023

cx complaint that unit didnt close and when finding the issue with the unit not closing was the balck piece that goes aroufn the top see pics and ordering 2 trecch when return for repair of possible door removal.. call to reschd accodingly for 2 tech assistance...; ordrng 1 2TECH (2 TCH)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Fairfax, VA 22032

Jason A.

Job Details: 06/06/2023

Different model/SN. KRMF706ESS01 > KRMF706ESS04 / K80800252 > KA2812400. CX complaint FRIDGE doors not closing. Light/LEDs not working & no ice. Found Pantry UI corroded in water - Left unplugged & lights came back. Cycled icemaker & fill. Test water & ice dispense. Door skins are rusting = ALL 5. Lower kickplate. Advised doors are long lead times. Office will call CX when doors are ready > JJ; ordrng 1 W11518699 (RC DOOR LEFT SS) and 1 W10815687 (RC DOOR RIGHT SS) and 1 W10815701 (FC DOOR SS) and 1 W10815669 (PANTRY DOOR LEFT SS ui) and 1 W10815678 (PANTRY DOOR RIGHT SS) and 1 W11126052 (HINGE SCREW) and 1 W10854958 (HINGE COVER SCREW) and 1 W10911309 (GRILLE)

We serviced a

MAYTAG WASHER

Model MHW8630HC1

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/06/2023

cx complaint unit makes noise when when cycle is finished. I found unit has vent fan that comes on when moisture is detected in unit. i removed top and found fan is the noise they are hearing. unit is working as design.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Yorktown, VA 23692

Orbie

Job Details: 06/06/2023

"cx complaint unit intermittent ice production. checked unit. test 15, 02 test 56 E2. test 57 - 02. never heard icemaker turn. found light in bottom of fridge flickering from door switch being faulty. pulled evap cover as saw some frost on back panel. evap looked okay. IM temp out of stock unable to reschedule.; ordrng 1 W11291142 (switch) and 1 W11658802 (icemaker)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KBS0

Near Front Royal, VA 22630

Danny R.

Job Details: 06/06/2023

iu found unit has a lots of soap in unit ran 5 times and suds every time they are unsing dawn altra soak soap prewash this causes suds and also the cx make hand soap in home for sale and is cleaning thier equipment in sink per her father . and no high loop called tech line made report he put report under last sr code unit check ok cx issues with unit unit is ok

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Jefferson, MD 21755

Ricardo S.

Job Details: 06/06/2023

"Cx complains about a banging noise, inspected unit, test mode, no error codes, when the unit go to spin, the pulley or belt make noises, suspension cks ok. gearcase cks ok.. order motor, belt and pulley assy; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 06/06/2023

"CX Concern the unit giving f0e7 error , service pointer has 2019-2021 serial numbers listed for issue. this unit is 2022, ordering control to try to correct issue , cx doesnt want to connect to wifi.. also the unit makes a loud clank / clunk noise when starting intermittently .. also goes off balance and shakes alot. suspension is good and units feet level .. no play in unit.. ordering gearcase, slider and clutch to fix issue 2ct gearcase; ordrng 1 W11624943 (control) and 1 W10754448 (clutch) and 1 2ctt (2ct) "

We serviced a

WHIRLPOOL WASHER

Model WTW7600XW1

Near Arlington, VA 22207

Simon

Job Details: 06/06/2023

CX complaints washer didn run a full cycle .UNIT checkes .unit runs at first and stops .main drive motor fail too greasy and noise .CX wats to buy new UNIT instead to replace main motor.SZ

We serviced a

WHIRLPOOL RANGE

Model WFG525S0HZ1

Near York, PA 17402

Drew B.

Job Details: 06/06/2023

cx said at door they called to cancel?? found pan underneath was hitting ignitor.. no work again..

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Arlington, VA 22201

Simon

Job Details: 06/06/2023

CX complaints Door seal off unit checkes refrigrator door gasket not sealing properly.new seal orderd .note appartment only allowed CONTRACTORS AFTER 9AM.SZ; ordrng 1 W11030683 (door gasket (gray))

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Hardyville, VA 23070

Justin W.

Job Details: 06/06/2023

replaced heater tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 06/06/2023

"maintence needs to find out what unit its in, 259 is not it .. he said hes going to call back once he finds it; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 06/06/2023

"Arrived to cx home and cx stated the temps have been up and down in both sections .. found unit at -18in vac and 70psi.. equalized to 5/5 psi.. cleared ice ball on evap and pressurized the unit w/ 140psi .. used bubbles to find leak , no sign of leak .. contatcted wpl techline before i checked w/ bubbles and told them all thats happened . tech said if no bubbles found when preswsurizing unit, potentail leak in cabinet .. i checked and couldnt find any and called back.. other tech stated to replace shratters and refill unit .. i installed new shratters and deep vac system and refilled . got low side to -4in vac / 70psi.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Washington, DC 20001

Emmanuel R.

Job Details: 06/06/2023

"Replaced control board and tested unit, Control board wont let you into diagnotics and only fills none stop and ramdomly agiates for a few seconds. Also when you turn unit off it wont start back up unless you inplugg it back in. Customer mention he had work done to the outlet due some concerns they had. This unit is having a electrical issue. Orderging wiring harnesses, control, capacitor and returning with actuator.; ordrng 1 w11629601 (control) and 1 W11158830 (capacitor) and 1 W11417071 (lower harness) and 1 W11662155 (washer harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Linthicum Heights, MD 21090

Alexander D.

Job Details: 06/06/2023

"cx complaint fz door not sealing. inspected unit and verified complaint. found gap in fz gasket on left side and top. fluffed gasket with heatgun and that helped but have to lift up on door to get gasket to grab cabinet all the way around. added washer to hinge and door is closing and sealing good now. unit is now working properly. if cx calls back, unit will need new fz door."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Virginia Beach, VA 23452

Austin D.

Job Details: 06/06/2023

cx complaint the unit is leaking at the ice maker creating a block of ice in the bin. checked the unit and found that the ice maker was not aligned properly. realigned the ice maker and water line so that the unit will now dispense water into the ice maker only. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAB00

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/06/2023

"cx complaint no cool, upon arrival checked unit, fc at 8 degrees, rc at 40 degrees, evap frost pattern looks good, thermistor is within range. spoke with AR, was advised evap looks good and to let unit ride, and if issues persist we can follow up from there. advised cx to monitor unit and ticket is open for 30 days. cx paid $120 service call via card."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Germantown, MD 20876

Ricardo S.

Job Details: 06/06/2023

"Cx complains that the unit not working properly, not filled with enough water, i ran test mode, no error codes found, test mode works fine, I explain to the client that this unit does not fill with a lot of water, she will put the right amount of water in each cycle according to the sensor.. unit cks and works fine"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Richmond, VA 23224

Chris B.

Job Details: 06/06/2023

cx comp unit will not go threw cycles as before insp unit conf cx comp found obstruction in cold valve and very slow flow repalce valve collceted 120 sc 121.16 valve 15 ship 110 labor 7.27 tax cx paid in full total collceted 373.43 cx paid in full

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Vienna, VA 22182

Jason A.

Job Details: 06/06/2023

CX complaint DW door rust & display dim. Replaced console & outer door. Test display & ran test wash. NO LEAKS > JJ

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Hanover, MD 21076

Alexander D.

Job Details: 06/06/2023

"upon arrival found LR orifice bag empty, pic saved. also LF and RF burners take same orifice and only 1 was ordered. replaced RR, RF and center orifice. advised cx to clean burner heads and let us know when we come back if theyre still sooting up. ordering LF orifice and LR orifice and regulator in case right side is still sooting. advised cx if its still sooting after we replaced all orifice and regulator than issue is more than likely in gas supply. call cx to schedule return visit once we have eta on parts; ordrng 1 W11485872 (LF orifice) and 1 W11485873 (LR orifice(REORDER)) and 1 W11449506 (regulator)"

We serviced a

MAYTAG WASHER

Model MVWB765FW

Near Alexandria, VA 22303

Lloyd B.

Job Details: 06/06/2023

Cx complained the unit did not start. Inspected the unit and found the lid was warping. Installed new lid and tested and it now starts. Job complete

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Alexandria, VA 22305

Lloyd B.

Job Details: 06/06/2023

Cx complained the fan made noise. Inspected the unit and found the nut was loose and very easy to tighten as long as its on straight and turned the right way. Tightened the nut and turned on a convect bake and there is no noise. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Gatesville, NC 27938

Branden R.

Job Details: 06/06/2023

"cx complaint complaintnote:freezer drawer won't open/close properly and seal coming apart., checked unit and found door gasket not properly seated into frame . ordering new gasket for repair . was able to get it to stick a little for the time being . also found door flip not molded properly causing it to stick up and not allow the fridge door to full shut causing warm air into unit tryed to adjust it but will end up breaking it sense the mold is warped not lining up . ordering all parts for repair . cx agreed; ordrng 1 W11030683 (grey gasket) and 1 W11675283 (DOOR-COMP)

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Annapolis, MD 21401

Israel R.

Job Details: 06/06/2023

cx complained that knob popped up. after inspecting the unit. noticed that one of the screws were missing at the bezzle. used a spare screw to replace thew old one. unit is now working properly.

We serviced a

MAYTAG DRYER

Model MEDX500XW0

Near Vienna, VA 22182

Jason A.

Job Details: 06/06/2023

CX complaint DRYER noisey. Replaced idler wheel - original has separated. Check all 4 rollers & spring are in good condition. Test dryer heats & noise level normal > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Poolesville, MD 20837

Julian H.

Job Details: 06/06/2023

replaced parts tested dispenser motor & working test 57 pass test 45 filled MUST WAIT 24 TO 48 HRS TO SEE ICE

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Rockville, MD 20850

Ricardo S.

Job Details: 06/06/2023

"Replaced parts, reset power, ran test mode unit works fine"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Kearneysville, WV 25430

Ricky E.

Job Details: 06/06/2023

"unit leaking from the hose end on the house fill line. secure line, unit cks ok.."

We serviced a

JENN-AIR MICROWAVE

Model JMV8208AAS

Near Rockville, MD 20855

Ricardo S.

Job Details: 06/06/2023

"Cx complains about a burning smell, inspected unit the magnatron is bad, main baord and transformer cks ok, board receives 120vac, unti need diode, capacitor and magnatron, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 WP59001168 (capacitor-)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lovettsville, VA 20180

Ricky E.

Job Details: 06/06/2023

customer stated that the unit wasnt making ice. verified issue and fnd unit will dump ice every few weeks.. the units fill line seemed clear of ice.. unit needs the icemaker and control; ordrng 1 W10873791 (icemaker) and 1 w11566891 (control)

We serviced a

JENNAIR OVEN

Model JMW2430LL02

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 06/06/2023

cx complaint unit is not heating properly.inspected unit and got no error codes.tested unit and found unit to be off by 40 degrees.calibrated unit and unit still didnt change.will need a control and 2nd tech to make repair.W11448962; ordrng 1 W11448962 (control) and 1 2ndtech (2nd tech)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Ellicott City, MD 21042

Brian R.

Job Details: 06/06/2023

came out to replace parts. ice maker not in yet. melted down fridge evap and replaced parts and pulled unit and replaced control then UI. reset temps and unit. advised house sitter unit needs the next few days to comp temps and get back in range as well as office will call when other parts are in it looks like. office will reschedule.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Potomac, MD 20854

Julian H.

Job Details: 06/06/2023

CX complaint about unit not making ice accumulating ice on back of adapter checked temps on arrival found FC22* RC 43* checked frost pattern on Fc found it unit overfrosting issue with FC need to optimized sensor to suction line also fan not blowing air strongly need adapter to stop ice growing on the back & fill tube heater need extra time TO DO THIS CHARGE CX FOR IT CX PIF THRU APP MUST BE SET AS 2 COUNTS; ordrng 1 W10864518 (adapter) and 1 W11226501 (heater fill tube) and 1 W11109595 (motor-evap)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EWH3

Near Glenwood, MD 21738

Marc M.

Job Details: 06/06/2023

cx complaint unit not pumping water. inspected and found error f6e1. tested and ofund failed sump. replaced sump assembly and tested and unit now checks good. collected payment by calling into office (no service).

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Upper Marlboro, MD 20774

Marc M.

Job Details: 06/06/2023

installed compressor drier and rc evap and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 5.5oz of 134a and tested. unit developed full frost pattern on rc evap. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Hampton, VA 23666

Carl A.

Job Details: 06/06/2023

"cx complaint of unit making a squeeling noise with load in it,checked unit was unable to put unit in diag as board came on then shut down,ran unit in reg mode with a load in it and was unable to duplicate noise; ordrng 1 W11583883 ( CNTRLELEC)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7HS

Near Bowie, MD 20716

Leon

Job Details: 06/06/2023

"cx complaint was unit light didnt cut off confirmed the issue went into diag mode got a error code F6E4 error code which is User Interface/Appliance Manager state status mismatch ordering the ACU AND UI to fix the issue; ordrng 1 W11297725 (Assembly, Control Panel) and 1 W11261167L (Range Control Board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near York, PA 17404

Drew B.

Job Details: 06/06/2023

replaed parts and now checks good fiull ice and good temps.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near University Park, MD 20782

Sherwood

Job Details: 06/06/2023

cx complaint leaking under dw. arrived put dw into service diag and found leaking from one of the gaskets so sump is needed. gave cx quote but didnt want to go through with this repair. collected 120

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampton, VA 23666

Carl A.

Job Details: 06/06/2023

"cx complaint of consation in the inside of the fresh food compartment,checked unit to find the door gasket not making contacted with the cabinet,warmed up door gasket to conform to door and make contact with cabinet tested unit works as deisgned cx dose not have an email address"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near East Petersburg, PA 17520

Justin L.

Job Details: 06/06/2023

Cx complaint unit not making ice. Was able to access unit and found no ice production. Found adequite temperatures. Ran 56 and found E5 error no ice mold. 57 went through harvest. 45 attempterd fill but frozen fill tube due to failed heater. Replaced with pre-id and cleared ice. 45 to fill unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Bear, DE 19701

Taylor F.

Job Details: 06/06/2023

Cx complaint is unit not powering on. Tested inspected and verified complaint. Found the control not sending dc voltage to UI. Replaced control from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC.

We serviced a

KITCHENAID RANGE

Model Kgsk901sss02

Near Hyattsville, MD 20782

Sherwood

Job Details: 06/06/2023

"cx complaint not lighting and gas smell. arrived and found burner head and ignitor covered in food debris. so i use some sand paper to clean burner cap, burner head and ignitor off. smell of gas was because it was taking too long to light. but i did get the left burner too light alot better. repair is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KURR114KSB00

Near Great Falls, VA 22066

Simon

Job Details: 06/06/2023

CX complaints REF bootom door damaged.UNIT checked .REPLACED NEW DOOR .SZ

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL02

Near Arlington, VA 22202

Lloyd B.

Job Details: 06/06/2023

Cx complained the element in the microwave is hanging. Inspected the unit and found the clip was broken. Unit needs new support clip. Job complete; ordrng 2 W10909479 (clilp support)s

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Ashburn, VA 20147

Ken M.

Job Details: 06/06/2023

Customer complaint is that the turntable has started squealing again. Unit tested and issue confirmed. Removed the turntable ring and retested with a cup on water on top of the turntable and shaft for weight and balance. Noise went away. Ring reinstalled and unit retested and the noise returned. Issue is in the turntable ring. No obstructions found for the wheels to be getting caught on. Ordering ring.; ordrng 1 W11110134 (ring-turn)

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS00

Near Chantilly, VA 20152

Daniel J.

Job Details: 06/06/2023

correct part number per tech line sumbit to eng dept for further review knobs and manifold part numbers good gave tech line email address and phone number waiting on response; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/06/2023

"replaced all parts, calibrated, tested, unit would not reach target rpm during high speed spin, tested motor motor has proper voltage, motor readings out of range, reordering motor to complete repair. returning with acu.; ordrng 1 W10915700 (stator)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/06/2023

"cx complaint unit not completing cycles, checked unit, unit unresponsive, checked acu, wires not seated to acu, reseated wires, calibrated and tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Fallston, MD 21047

Justin S.

Job Details: 06/06/2023

"the freezer was at 19f and the refrigerator was at 37f when i arrived. hooked up guages and ran test 4 at step 1 pressures equilized to 30 psi in the system. step 4 low side pressure was 5psi and high side pressure was 155psi. step 5 low side pressure is -10psi and high side pressure is 155psi. checked for leaks with the blacklight on both evaporators and around the compressor. replaced the compressor and vacuummed the system down. unit held pressure for 10 minutes. filled to weight and checked for leaks. ran test 4 and the refrigerator evaporator is fully frosting over. the unit is cooling good. the unit is now good; ordrng 1 W10913906 (coupler(js vs)), used 1 w10913906 (coupler(js vs)) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Great Falls, VA 22066

Simon

Job Details: 06/06/2023

CX complaints loud hamming sound UNIT checkes componenet activation mode unit works properly .unit was unbalanced unit balanced checked NO SOUND.UNIT WORKS AS DESIGNED.SZ

We serviced a

KITCHENAID RANGE

Model KFGG500EWH7

Near Dumfries, VA 22026

Robert W.

Job Details: 06/06/2023

Replaced cooktop and tested unit unit is working properly.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hampton, VA 23666

Carl A.

Job Details: 06/06/2023

"cx complaint of unit randomly stopping and clothes coming out wet,checked unit to find the following error code F8E1,found drain hose in too far in the drain line,also found board to be fualty as try to calibrated unit and shut down ,replaced control board tested and calibrated works as deisgned"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Kingsville, MD 21087

Neil H.

Job Details: 06/06/2023

so i removed the console and disconnected from the control and plugged back in and tested unit came on and i reset it then heard a sizzling noise from gfi outlet cx said at one time they had to run cord to outlet in another room to use outlet needs to be checked out and made into a standard 120vac outlet unit working fine now if cx has trouble after outlet fixed control needed

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Alexandria, VA 22306

Demonte S.

Job Details: 06/06/2023

Inspected the unit. Found that the cx is saying that the Food is running to the right only on the right side while they are trying to cook food. Checked the grates. Found grate has Vent fingers which is causing this issue. ( Mail grate to the cx only. No need for a tech to do install. ; ordrng 2 WPW10578251 (GRATE-BRNR ( mail to the cx only))s

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near York, PA 17403

Drew B.

Job Details: 06/06/2023

replaced parts unit now functional but foudn the top vent to be sharp and causing damage to clothing hitting to edge of it.. and ordering trim vent and also the cx is getting unit pushed back in being issue with the anti tip bracket after removing for service.. they are aware.; ordrng 1 W11251351 (ss trim)

We serviced a

WHIRLPOOL REFRIGERATOR

Model kbsd608ess01

Near Falls Church, VA 22046

Lloyd B.

Job Details: 06/06/2023

Cx complained the unit has no lights. Inspected the unit and found one of the old style led's are out. Unit needs new led's. S84638 parts and labor; ordrng 4 W11632139 (led's)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Virginia Beach, VA 23455

Austin D.

Job Details: 06/06/2023

"came out to check the unit. found pressures at low side -18 and high side 50. therefore, the unit is low on refrigerant. added some to the sysyem and got th epressure to be -2 in low and high side 85. unit is good to go. advised cx to monitor for 24 hours and to call us if issue is still occuring."

We serviced a

WHIRLPOOL MICROWAVE

Model IBMS1455DS00

Near Ashburn, VA 20147

Ken M.

Job Details: 06/06/2023

Customer complaint is that the start button has stopped working again. Inspection of the buttons found one of the button holders broken.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Enola, PA 17025

Fred G.

Job Details: 06/06/2023

i was able to access unit and replace the IM as per previous tech. tested IM and found unit now checks good.

We serviced a

WHIRLPOOL FREEZER

Model evl202nxtn01

Near Carlisle, PA 17013

Fred G.

Job Details: 06/06/2023

cx complaint unit has frost build up on back wall. cx turned unit off. I found timer is working when turned on. I found no movement from timer otherwise. I found bimetal is showing open but unit is no longer cold. I turned defrost sensor on and found 124.5vac to element. I am unable to know for sure if bimetal is faulty or not. I qouted cx for both timer and bimetal and cx accepted. I replaced timer and cx paid in full. please call cx once part is in to set up a return visit; ordrng 1 WP181801-001 (bimetal)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Virginia Beach, VA 23451

Austin D.

Job Details: 06/06/2023

cx complaint unit is still leaking at the load and go. reordering the dispenser and tank. also the ui is intermittenly not responding to the cx trying to select the cycle. issue started once the ui was replaced. reordering ui. will return once the parts come in.; ordrng 1 W11319991 (ui) and 1 W11321036 (dispenser) and 1 W11568953 (dispenser tank)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Sterling, VA 20164

Christian C.

Job Details: 06/06/2023

Cx complaint of frost in FC section. Inspected unit found some frost in FC section. Ice buildup underneath ice bin. Gaskets are sealing fully. Tested ice chute door and intermittently does not close fully. Ordering ice chute door motor.; ordrng 1 W11098702 (ice chute door motor)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Williamsburg, VA 23185

Orbie

Job Details: 06/06/2023

replaced blower wheel and motor. unit working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Virginia Beach, VA 23451

Austin D.

Job Details: 06/06/2023

cx complaint the unit is not heating. checked the unit and found a loose connection at the element. fixed the issue so it is heating but the airflow is poor. advised them to get the exhausts cleared. cx agreed.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Rockville, MD 20853

Ricardo S.

Job Details: 06/06/2023

"I can't remove the blower wheel, the shaft is bad .. order housing and 3 screws; ordrng 1 W10888146 (housing) and 3 WP489463 (screw)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ

Near Culpeper, VA 22701

Eric F.

Job Details: 06/06/2023

"Confirmed cx complaint light stuck on. Found light relay seized on control. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS5

Near Bristow, VA 20136

Daniel J.

Job Details: 06/06/2023

complaint water not entering dishwashwer tub entered diag cycle water entering diverter motor moving no water being movoed by washer motor connections tight ordering sump covered by third party billing 46 in stock in warehouse; ordrng 1 W11085683 (sump)

We serviced a

WHIRLPOOL WASHER

Model CET9100GQ2

Near Washington, DC 20009

Emmanuel R.

Job Details: 06/06/2023

"Replaced control board for both washer and dryer.Tested unit, unit is working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Baltimore, MD 21224

Alexander D.

Job Details: 06/06/2023

"cx complaint received letter saying unit needs service, dispatch came over with service pointer and Scode s17304 for heater replacement so dont need to charge service call. inspected unit and verified complaint. found serial# in range of service pointer. heater bushings are still in tact and no signs unit has leaked. replaced heater. tested unit, no leaks. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Newark, DE 19711

Taylor F.

Job Details: 06/06/2023

Replaced heater from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Silver Spring, MD 20906

Ricardo S.

Job Details: 06/06/2023

"Cx complains about frost on freezer section, inspected unit the freezer door not closing properly the liner is bad, 2 gaps on each corner, unit need freezer door assy .. order parts; ordrng 1 12977880SQ (dor-fip ss) and 1 W10876598 (nameplate)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Silver Spring, MD 20902

Brian F.

Job Details: 06/06/2023

"Cx states unit is leaking, inspected and confirmed. Found leak coming from hot valve. Turned off water supply to stop leak while wating for return job.; ordrng 1 W11038689 (valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302EBL01

Near Washington, DC 20011

Sherwood

Job Details: 06/06/2023

cx complaint vibrating when dispensing. arrived and found filter head vibrating after closer inspection. installed part and checked for leaks. vibrating sound when dispensing is now gone. repair complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Glen Allen, VA 23060

Kyle A.

Job Details: 06/06/2023

Cx complaint of unit not making ice. Did confirm f2 error. Will need to replace icemaker.; ordrng 1 W11658802 (Icemaker)

We serviced a

KITCHENAID OVEN

Model kebs179bss00

Near Silver Spring, MD 20902

Brian F.

Job Details: 06/06/2023

"Cx states oven getting too hot, F6E1 error. Confirmed saved F6E1, oven sensor tested good. Wall oven higher than the range of oven dolley,returning with 2nd tech and control board.; ordrng 1 WPW10317343 (cntrl-elec)"

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