We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Carlisle, PA 17013
Fred G.
Job Details: 03/01/2023
i was able to access unit and replace the drum as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Westminster, MD 21157
Bernard M.
Job Details: 03/01/2023
"Cx complaint unit doesn't dry dishes. Entered diag and found error code F7E1 no heat. Ran test cycle and found the element didn't heat at the conclusion of test. Ordering element and found in stock. Set return for 3/8, office will contact cx with time frame; ordrng 1 W10518394 (heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Wyomissing, PA 19610
Cody H.
Job Details: 03/01/2023
"CX states unit is flashing a 'clean' light and draining nonstop. will not run cycle. unit is unpowered on arrival, when CX powered unit on, unit began to work. Asked CX to provide POP due to unit showing as out of warranty, CX could not find POP and when CX was told unit would not be covered and they would be charged service fee, CX declined service. No further work needed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Harrisburg, PA 17109
Fred G.
Job Details: 03/01/2023
"cx complaint unit is making a grinding, humming noise. inspected unit and entered diag and found f10e2, f8e2. cleared code and ran auto test and found when wash pump came on it was making loud noise. replaced sump with motor and retested unit. unit now checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB2
Near Alexandria, VA 22301
David J.
Job Details: 03/01/2023
Cx complaint of smell when using unit. Arrived to home and Cx came to door wearing a mask. Cx told me he just tested positive for covid Sunday. Spoke with office and will reschedule appointment. I attached pop sent to me from landlord. Need to reschedule after Cx no longer test positive. ; saved tckt
We serviced a
AMANA DRYER
Model NED4655EW1
Near Norfolk, VA 23502
Zachery R.
Job Details: 03/01/2023
"replaced motor, tested, unit working as designed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gordonsville, VA 22942
Eric F.
Job Details: 03/01/2023
"Confirmed cx complaint unit not heating properly. Found inline power to heating element unseated. Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Woodbine, MD 21797
Justin S.
Job Details: 03/01/2023
cx says the unit is not washing. found the unit is filling and i hear the motor trying but no water circulation. the unirt needs the sump; ordrng 1 W11025157 (pump&motor)
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near Severna Park, MD 21146
Alexander D.
Job Details: 03/01/2023
replaced drain pump and all 3 hoses that came with it. hole in floor isnt big enough for correct drain pump. left unit half pulled out per cx request so he can drill bigger hole in floor for drain hose. tested unit. unit is now working properly
We serviced a
KITCHENAID OVEN
Model KSEG700ESS6
Near Earlysville, VA 22936
Kyle A.
Job Details: 03/01/2023
Replaced cooktop and unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0HS04
Near Waynesboro, VA 22980
Kyle A.
Job Details: 03/01/2023
"W165c20wpl1. Sr#7735816582Cx complaint of unit staying on after canceling and also reseting Did confirm and found service notice for unit reseting. Had cx connect unit to internet to update as per notice. Unit keeps reseting and reverting to factory settings. Found short on soldering for antenna. Ordering ui, antenna, and controls due to possible feedback. Will need to install ALL of these parts.; ordrng 1 W11261167 (Control) and 1 W11248075 (Antena) and 1 W11297728 (Console) and 1 W11325603 (Control) and 1 Note (Note)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Huntingtown, MD 20639
Shane B.
Job Details: 03/01/2023
"cx complaint is the unit leaking water from under unit and not washing the dishes. checked for codes and found F8E1 no fill. cleared code, turned water supply on and ran service cycle. unit did not leak. found no damage to cabinet, no gaps that would cause a leak. started a quick wash cycle and let it fill and wash for a little while. unit did not leak. i can not replicate any issues with this unit. advised cx for use unit like normal and call us back if issue returns."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 03/01/2023
"Installed control and UI-Panel, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model ASI2175GRS07
Near Dundalk, MD 21222
Eric W.
Job Details: 03/01/2023
cx complant of unit not making ice and not cooling enough icemaker will cycle but not fill also found unit not defrosting found dubble sticker on control unit will need new control installed ice maker and tested unit now filling; ordrng 1 W11546609 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25ILWH01
Near Pasadena, MD 21122
Alexander D.
Job Details: 03/01/2023
"cx complaint unit not making ice. inspected unit and verified complaint. optics pulsing twice and repeating when opening fz door. held flapper shut and optics led changed to solid on so optics should be good. found cycle knob on icemaker falling off. icemaker getting 120v and when i jump T and H it does nothing. replaced icemaker and tested. unit is now working properly. quoted 423.02, paid in full with c/c."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Marietta, PA 17547
Drew B.
Job Details: 03/01/2023
"cx complaint that unit is making loud shaking and vibrating when arrived i did power on and run a spin test to see if anything can be determinded, foun issues with lock shifting from ag to spin, i found unit to have no suspennion issues and also is leveled asked cx for couple towels to run and see if i could duplicate what happened bc other wise the functions of the washer check good....showed cx with wet towels in that unit is working as deisgned with normal vibrations.."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Chesapeake, VA 23322
Branden R.
Job Details: 03/01/2023
"cx complaint not draining - top load washer checked unit and found unit not cycling ,tryed to test unit and was unable too unit is DOA found drainpan fragmented from the drain took picture of it before Continuing found drainpump wire harness seperating from drainpump and connection . found drainpump wire harness seperating from drainpump and connection ordering new drainpump for repair . 1 LOOK LOOK; ordrng 1 W11399437 (drainpump) and 1 LOOKLOOK (LOOK LOOK)"
We serviced a
MAYTAG DRYER
Model MGDC465HW2
Near Huntingtown, MD 20639
Shane B.
Job Details: 03/01/2023
cx complaint is the unit not heating. i started the unit. air flow meter shows good air flow. my temp prob shows unit is not heating at all. i found the ignitor is glowing but no gas is flowing. i found a loose connection at the burner. once plugged in unit worked properly. unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Georgetown, DE 19947
Michael E.
Job Details: 03/01/2023
Replaced panel as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Shippensburg, PA 17257
Andrew S.
Job Details: 03/01/2023
Per previous diag I attempted remove the spin basket and gearcase. i found that the spin basket was seized to the gear case shaft. I was unable to separate the two. I am ordering the tub and spin basket as well as a 2 tech. I informed the cx that the tub a nd spin basket will be shipped directly to them. Cx will inspect and inform the office when the parts arrive.; ordrng 1 W10811960 (Spin Basket) and 1 WPW10215093 (Drain Filter) and 1 W11219115 (Outer Tub)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near East York, PA 17402
Sal R.
Job Details: 03/01/2023
CX compllaint is that the unit is making a loud noise during opperation and is not spining out the water. I found a F7E5 error code. I inspected under the unti and found it to be leaking oil. I quoted CX for the cost of repairs in the amount of $733.24. I collected $120.00 for serivce charges. CX informed me that she intends to replace the unit.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Glenn Dale, MD 20769
Shane B.
Job Details: 03/01/2023
installed both ordered parts. restored power and ran calibration and service cycle. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 03/01/2023
"CX Concern the unit not making ice. inspected fc door harness at botton and connections. no broken wires. ice in the tray , entered diag and unit wouldnt respond for im harvest .. could hear it move slightly then stop .. checked on/off button and door /bin switch.. unit needs new control. no power to im when harvesting .; ordrng 1 W11566891 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near York, PA 17404
Sal R.
Job Details: 03/01/2023
CX complaint is that the unit trips the breaker 1-2 hours during opperation. I was able to find that the unit has the propper voltage for opperation at the outlet and the term block. I was able to run a hevay duty opperation on high temp for 30 min with out issues. I found the unit tobe opperating as designed. CX informed me of desire to have the unit repalced. I called WP Tech Line and discussed my findings. I is advised by WP to have a licensed electricain come into the home and inspect the in coming power supply/ Unit is opperating as desigend.
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Orrstown, PA 17244
Andrew S.
Job Details: 03/01/2023
Cx complaint is that the unit is going from sense to done and not starting a cycle. Upon arrival I found that the unit is just humming when the cycle is started. I found that the capacitor has failed and is leaking oil. I was able to access and replace the capacitor. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Little River, SC 29566
Jason T.
Job Details: 03/01/2023
"Cx complaint, not cooling-freezing properly, found temps at 20 in the freezer 45 in the fridge, reset control to adaptive defrost control to allow the unit to cycle, found control not cycling defrost properly. Ordering control and UI-panel to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once parts are received, cx agreed.; ordrng 1 W11567938 (UI-PANEL) and 1 W11567495 (CONTROL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near York, PA 17408
Sal R.
Job Details: 03/01/2023
I was able to assiste DB in repair of the SS. Unit test good.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Littlestown, PA 17340
Bernard M.
Job Details: 03/01/2023
"Replaced splutch per previous tech, ran auto test and unit no longer makes noise. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near White Hall, MD 21161
Bernard M.
Job Details: 03/01/2023
"Cx complaint unit doesn't start. When arrived cx stated unit wpuld run periodically meaning it would shut off and cx would have to restart. Proper voltage received at terminal. All components behind back panel have continuity. Found unit was getting 95v at the timer. Ordering parts, once in contact cx to reschedule; ordrng 1 WPW10185982 (timer) and 1 279827 (motor)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Little River, SC 29566
Jason T.
Job Details: 03/01/2023
"Cx complaint, both upper-lower ovens will not bake-broil at set temperatures, installed all parts ordered, no operation. Called Tech Line and spoke with Leon to document REF. Tested incoming gas pressure at 35 PSI, unit only requires 5-7 PSI...too much gas pressure, unit tested ok. Advised cx to conact a certified gas tech to resolve the pressure issue, once corrected, the unit will work as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Williamsburg, VA 23185
Orbie
Job Details: 03/01/2023
replaced icemaker. advised cx to dump first few batches and monitor ice production.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Riva, MD 21140
Alexander D.
Job Details: 03/01/2023
"cx complaint unit making loud noise will washing. verified complaint. checked errors and have f8e2 valve electrical problem, f10e2 vent electrical problem. ran test cycle found noise coming from wash motor. ordering valve and sump asm. call cx to schedule return visit once we have eta on parts; ordrng 1 W11416362 (sump asm) and 1 W11434044 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Parkville, MD 21234
Neil H.
Job Details: 03/01/2023
cx mistakenly bought regular detergent tested washer no leaking and i leveled unit explained to cx to check that h.e. on the bottle before buying unit checked good.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM4
Near Herndon, VA 20171
Christian C.
Job Details: 03/01/2023
"Installed filltube, door gasket, valve, ice maker, and seal. Found RC section temps set to 33. Set temps back to recommended. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Annapolis, MD 21403
Alexander D.
Job Details: 03/01/2023
"cx complaint unit shaking and walking out of cutout. inspected unit and verified complaint cx showed me videos of shaking. cx said bray and scarff has already replace control, rotor and stator and its still shaking. ran diagnostics have f8e1 long fill error stored. first time i ran autotest, the unit filled then ran heater test then turned off. 2nd autotest cycle completed properly with no shaking at all. unit is level. inspected shock absorbers, rotor and basket, all check good. seems issue is still in control. ordering control, pressure switch and shock absorbers. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11316246 (pressure switch) and 1 W11583890 (acu) and 4 W11316766 (shock absorber)s"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Vienna, VA 22180
Jason A.
Job Details: 03/01/2023
CX complaints MW error code f2e1 the control panel is not working. Replaced CONSOLE. Set time & date. Test MW heats. Checked ERROR CODES. No error codes returned > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model JCD2389GES
Near Washington, DC 20009
Samuel R.
Job Details: 03/01/2023
cx complaint unit is not closing dispenser door.inspected unot and could confirm.replaced dispenser assemebly and unit is all good.tested unit a few times and now sealing properly
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Pequea, PA 17565
Justin L.
Job Details: 03/01/2023
Cx complaint unit has fan running continuously. Was able to access unit but unable enter diagnostic due to console unresponding. Found blower fan running continuously. Ordering console and control and once in office will need to set return.; ordrng 1 W11100513 (control) and 1 W10915031 (console)
We serviced a
KITCHENAID RANGE
Model KGST307HBL6
Near Bethesda, MD 20816
Dustin F.
Job Details: 03/01/2023
"CX took apart left front burner head to clean out orphas. couldint get it back togetherinspected unit, was able to put burner head back together and resecure orphas. CX asked me to unclog all orphases and make sure the flames were adjusted right. adjusted and unclogged all orphases and charged cx svc fee via check. unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Norfolk, VA 23518
Carl A.
Job Details: 03/01/2023
replaced lid strike tested works as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Gettysburg, PA 17325
Andrew S.
Job Details: 03/01/2023
Cx complaint is that the unit shuts off during bake cycles at various times. Upon arrival I found that the unit has many F6E0 error codes. I found that the unit is connected to wifi. I am ordering the control and console. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11261165 (Control) and 1 W11616683 (Console)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Baltimore, MD 21215
Shane M.
Job Details: 03/01/2023
installed all parts but spark module. also found a bad cooktop ignitor. unit working properly.; used 1 WPW10209656 (ignitor vs) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS1
Near Fishersville, VA 22939
Kyle A.
Job Details: 03/01/2023
Cx complaint of burners being too high. Did confirm and adjusted valves to customers preferences and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Virginia Beach, VA 23453
Austin D.
Job Details: 03/01/2023
ordering correct parts for the stator and rotor. called office to explain to them the situation. office said they will call cx and update him on the situation.; ordrng 1 W11314361 (rotor) and 1 W11354541 (stator)
We serviced a
WHIRLPOOL WASHER
Model WFW9470WW01
Near Washington, DC 20008
Samuel R.
Job Details: 03/01/2023
cx complaint plastic piece broke off washer.inspected unit and could confirm.found baffle to have failed.installed new baffle and unit is now good
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Virginia Beach, VA 23462
Branden R.
Job Details: 03/01/2023
"came out ot replace parts on unit , disasmebled and replaced all parts needed for repair, tested unit and everything is now running as deisnged. pre heated oven to 350 and all surface elements are cycling as designed ."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Lancaster, PA 17603
Justin L.
Job Details: 03/01/2023
Cx complaint unit not unlocking and not responding to buttons. Was able to access unit and found latch failure. Replaced with pre-id and tested. During testing found that the console doesnt always respond. Found control sending voltage consistantly to console. Ordering console and once approved office will need to set return; ordrng 1 W11319991 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY03
Near Elkton, MD 21921
Taylor F.
Job Details: 03/01/2023
Cx complaint is no cool. Tested inspected and verifed complaint. Was not able to verify where leak was coming from. Installed process stub and drier from previous diagnosis. Vacuumked down unit and refilled with 5.75oz of 134A. If unit stops cooling again cx will call us back and we should be able to determine where the unit is leaking from. Closing the ticket at this time.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Virginia Beach, VA 23462
Branden R.
Job Details: 03/01/2023
came out to replace parts on unit disasembled and replace all parts needed for repair . tested and unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Stafford, VA 22554
Robert W.
Job Details: 03/01/2023
"Cx Complaint is the unit isnt making ice. Inspected unit and found IM is getting good power but is stuck mid cycle motor is making noise, When to replace IM and New IM has male connector and needs to be female connector Ordering Correct IM.; ordrng 1 W11284458 (IM)"
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Silver Spring, MD 20904
Israel R.
Job Details: 03/01/2023
Isntalled new elemetn and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23320
Branden R.
Job Details: 03/01/2023
"cx complaint clicking or clacking noise - top load washer - pre-id intermittent sound checked unit and found clutch coming unseated from gearcase causing it to make loud noise on pully . reseated nut with small amount of blue loktight , tested all other major componets and everything checked good , tested unit and unit is running as designed ."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Woodside East, DE 19962
Michael E.
Job Details: 03/01/2023
"CX complaint: dent in top panel and door. Also, screetching sound when loaded and running. Tested and verified complaint. Documented the dented parts. CX played a video for me with the sound unit is making. It is screetching when loaded and running. Ordering top panel, outer door, support rollers, idler pulley and drive belt. Cannot reschedule due to SO part.; ordrng 1 WP8563663 (top) and 1 W10861223 (door) and 1 349241T (support,roller) and 1 WP691366 (pulley-idr) and 1 341241 (belt,drive)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Spring Grove, PA 17362
Sal R.
Job Details: 03/01/2023
"CX complaint was that the RC was not cooling. I found that the unit had a good frostpatter, In test 3 the damper would open and close , but no movment formt he evap fan motor. I accessed the Evap fasn motor and found good connctions. I replaced the fan motor and in stest 3 the fan is now running. I reassembled the unit and collected $389.48 for service, part, shipping, taxes, and labor charges. Informed CX to allow a min of 24hr's before cooling returns."
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 03/01/2023
"Cx complained of a drip. Installed new water valve, turned water on and there is no longer a drip. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near ,
Justin W.
Job Details: 03/01/2023
"cx complaint unit hums and cx wants to verify it is normal. checked unit to find error code f8e2. called techline spoke to Stirling fae2, f7e1. sr7735848739 advised to replace inlet valve and inlet water assembly first then control if needed. ordering parts needed for repair; ordrng 1 W11535094 (inlet water assembly) and 1 W11434044 (valve) and 1 W11410065 (control)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Parkville, MD 21234
Neil H.
Job Details: 03/01/2023
replaced the heater per sp and took photos of prior damage from defective hear leaking;ob Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Glen Burnie, MD 21060
Alexander D.
Job Details: 03/01/2023
"cx complaint fz light out, unit not making ice and fz not cooling. inspected unit and verified complaint. test56 E0 no errors. icemaker harvests and fills correctly. found evap overfrosted and bimetal is reading open. found fz light out. my steamer stopped heating so i couldnt fully defrost unit. had to clear frost around wires with heatgun. i was very careful to not melt anything. replaced fz led and fz evap fan with harness. tested unit. unit is now working properly. quoted 454.34, paid in full with c/c. advised cx since i cant fully defrost unit at this time, he needs to leave cooling turned off for 2 days so rest of frost can melt so unit can cool properly. advised cx of leak potential and to put towels behind fz drawer. cx understands"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lancaster, PA 17603
Justin L.
Job Details: 03/01/2023
"As per previous visit was able to access unit and replace part. During replacement found 1 roller worn and replaced with van stock. Noticed gap in back of cabinet where I could see behind. Pulled unit out and found that there was damage to back corner and back panel was bent. Tried to bend back but unable to. Informed cx and they will reach out to lowed to try and get covered Tested unit and unit now checks good no further work needed; ordrng 1 WPW10314173 (roller (JL VS)), used 1 WPW10314173 (roller (JL VS)) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near North East, MD 21901
Taylor F.
Job Details: 03/01/2023
Cx complaint is unit making a rattling noise. Tested inspected and verified complaint. Replaced all parts from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 03/01/2023
Installed second control. And light is working again. Not sure how the brand new board went bad. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Gaithersburg, MD 20882
Justin S.
Job Details: 03/01/2023
cx says the unit is making noise when the ice maker is being filled. the noise does not happen when the unit is despensing water. activated the harvest of the ice maker and the ice maker is taking a very long time trying to break the cubes free of the mold. had to remove the ice maker and the heater is not warming the mold. removed the ice manually and the ice maker then fills and the noise is coming from the valve. the unit needs the ice maker and valve; ordrng 1 W11548540 (ice maker) and 1 W11548535 (valve)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Columbia, MD 21045
Robert L.
Job Details: 03/01/2023
"cx complaint not spinning out, had large heavy load in, (4 pairs of pants, 3 lined flannel jackets), found f7e6, drain was syphoning back in, resecured drain, recalibrated and tested all ops ok, started load with just the 3 jackets, cx to monitor....if calls back order motor and shifter"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Hagerstown, MD 21742
Ken M.
Job Details: 03/01/2023
Console and lid lock replaced and tested. Unit is working properly. Old parts left with customer.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Elkridge, MD 21075
Robert L.
Job Details: 03/01/2023
"cx complaints lid seperated strike split, , shaking and quick wash gets stuck , cx saw f0e7, no errors stored, in diag , basket shakes empty, spun by hand and basket wobbles, lid glass sperated and stike split, replaced strike, ordering basket, washplate, slider and control fascia; ordrng 1 W11178227 (basket) and 1 W10902814 (washplate) and 1 W10734521 (slider) and 1 W11478526 (console fascia)"
We serviced a
JENNAIR DISHWASHER
Model JDB1080AWB
Near Gettysburg, PA 17325
Andrew S.
Job Details: 03/01/2023
Per previous tech I was able to access the door latch. I found that the tabs on the panel that the latch bolts to are sheared off. I looked the panel up and found that it is NLA. I informed the cx that the part is no longer available and that we will not be able to repair the unit. Cx will need to be reimbursed for the cost of the parts and any other fees neccessary. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 03/01/2023
Customers complaint is unit not draining. Found and error code for an inlet valve electrical problem. Found loose harness reinstalled all check ok.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ3
Near Washington, DC 20001
Shawn D.
Job Details: 03/01/2023
cx complaint unit is not working shows f1e4 and runs by itself. inspected unit and plugged in microwave and confirmed issue unit runs by itself as soon as you close the door. inspected switches and 1 is seperating so replaced switch assem and tested and same issue so reinstalled switches and plugged unit back in and now is working. gave cx quote for switches and control and paid for service since unit is now working; ordrng 1 W11244494 (interlock 21.07) and 1 W11342846 (control 179.05)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Manchester, PA 17345
Drew B.
Job Details: 03/01/2023
cx complaint that unit is not making ice and is taking long time to fill back the ice in long stretches. when arrived foudn the icemaker to not be rotating over and partillay froen over. was able to replace with pre id icemaker nd rotated and fill full tray and checks good
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Smithfield, VA 23430
Justin W.
Job Details: 03/01/2023
replaced ui and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Dallastown, PA 17313
Sal R.
Job Details: 03/01/2023
"CX complaint is that the unti will not respond to touch propmts. I found that the unti has a F2E1 error code. I was able to power the unit on , but no able to start or select any opptions. I am orderign 1 control console (W10858298). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W10858298 (console)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Yorktown, VA 23693
Justin W.
Job Details: 03/01/2023
installed all parts ordered tested unit working as designed
We serviced a
WHIRLPOOL OVEN
Model KEMS378SBL05
Near Williamsburg, VA 23185
Lucas R.
Job Details: 03/01/2023
"cx complaint f6e0 code, checked unit found f6e0 communication code, unit high in cabinet in corner making dolly inusable, per tech sheet replace loweer oven u.i if both panels are showing code, cycled power, cleared code, heated both ovens code did not reappear, quoted cx parts WPW10312206 control $284.75, labor $200.00 (includes 2nd tech), shipping $15.00, tax $17.09, total $636.84, advised id micro u.i is causing issue, part is NLA, and could not guarantee repair, cx unsure if repair at this time"
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Manassas, VA 20112
Robert W.
Job Details: 03/01/2023
CX Complaint is the burners not working properly and oven aswell. Inspected unit and found the burners are working on Hi coil stays on but only for a short time then cuts off burners arent working properly. Oven isnt cycling properly. Ordering Coil and Control; ordrng 1 W11536794 (Control) and 1 W11396792 (Coil) and 1 W11396790 (Coil)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QJX00
Near Bear, DE 19701
Taylor F.
Job Details: 03/01/2023
Helped FR with repair
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Winchester, VA 22603
Ezra M.
Job Details: 03/01/2023
"spin issue - checked errors, none stored. tested unit, found front right foot not installed properly. reinstalled, tested, spinning normally."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Shepherdstown, WV
Ken M.
Job Details: 03/01/2023
"Customer complaint is that the water dispenser is not dispensing. Unit tested and can hear the valve turn on, but no water is coming. Bottom of the fresh food compartment feels colder than it should be. Compartment temperature measured and found it to be 32. Ordering evaporator fan assembly and gaskets.; ordrng 1 W11608966 (evap fan assy) and 5 W11573592 (gasket)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Newark, DE 19702
Frederick R.
Job Details: 03/01/2023
Replaced heater element per special project s17304. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Hyattsville, MD 20785
Shane B.
Job Details: 03/01/2023
"cx complaint is another bulb inside the unit blowing. bulb has been replaced 3 times already, the socket and wiring harness have also been replaced. i found bulb broken with the metal part remaining in the socket. i called techline to documet as this is a repeat issue. they had me verify the outlet is wired properly, had me verify door is not being slammed/kids arent running around causing vibration issues. outlet is fine, cx is not abusing unit. techline said there is nothing else to try besides replacing the bulb again. replaced bulb with preIDed part. light is now working. gave cx SR#. they are not happy with the unit and dont believe this bulb is going to last any longer than the other 3."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 03/01/2023
"cx complaint unit not spinning, checked unit found f7e4 engagement fault, metal on slider seperated from plastic, replaced slider, calibrated, tested, unit working as designed.W10734521 slider 19.94; ordrng 1 W10734521 (slider lr/vs), used 1 W10734521 (slider lr/vs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Arlington, VA 22203
David J.
Job Details: 03/01/2023
Cx complaint 1st time tried to use and wont power on. Arrived today and inspected. Found breaker is on but is connected to wall outlets as well. The wall outlets are GFI. Found one outlet to have no power. Inspected power supply under unit and the wiring is all over the place and not properly done. Tested voltage going into unit and had .622vac. Spoke with landlord and she will have an electrician come and and make sure everything is properly done and will retain the paperwork explaining what was done. Cx will call if unit still does not power on after electrician is finished.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Middletown, PA 17057
Fred G.
Job Details: 03/01/2023
"cx complaint unit is not cleaning dishes. inspected unit and entered diag and found f4e3. cleared code and ran auto test and found wash motor was only humming. removed front door panel and found 8.5ohms from wash motor, I found 122.8vac to wash motor. unit needs sump to correct issue qouted cx for repair and cx declined. charged cx only for service call $120"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Conway, SC 29527
Paul F.
Job Details: 03/01/2023
Found unit shuts down during spin or agitate. The control just goes blank and then the unit restarts. When I checked the power going into the unit when it was running there was a loud pop and there was a short at the wall socket. It melted my tester leads. Not sure if its a power issue with the a weak breaker or a short in the control. NTO control and power cord.; ordrng 1 W11603810 (control) and 1 W10877409 (power cord)
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Alexandria, VA 22305
Lloyd B.
Job Details: 03/01/2023
Cx complained the unit did not heat. Inspected the unit and found a broken element. Installed new element and tested and it now heated to 350 degrees. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Hagerstown, MD 21740
Ken M.
Job Details: 03/01/2023
"Customer complaint is that the unit is leaking. Inspection of the unit found dry water runs from the inlet assembly on the side. Nut securing the assembly from the inside was loose. Nut tightened down and ran test cycle. Unit is working properly, no leaks."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Washington, DC 20012
Dustin F.
Job Details: 03/01/2023
"CX complaint: heard vibrating noise and unit stops sometimesInspected unit, checked suspension. suspension good.pulled these codes, cleared them, then ran calibration and test cycleF3E3 - Inlet Water Valve thermistor issueF0E9 - OB Pause ( confirmed good suspension)F0E5 - Off balance loadAfter calibration and test cycles only F3E3 code remained. Unit needs new inlet water valve, but during both cycles i heard grinding during aggitate. pulled washplate and found change under washplate. removed changed and ran test again. noise gone. Ordering new inlet water valve for return visit.; ordrng 1 W11595805 (inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lexington Park, MD 20653
Robert A.
Job Details: 03/01/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW0
Near Round Hill, VA 20141
Ezra M.
Job Details: 03/01/2023
"marks on cloths due to frozen roller. adviced cx to replace drum, rollers and roller stafts. cx declined repair. looking at getting new drier."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lorton, VA 22079
Lloyd B.
Job Details: 03/01/2023
"Cx complained the unit did not fill. Inspected the unit and found that it does fill, just does not lock. It drains as well. Unit needs new lid lock and control; ordrng 1 W11307244 (lid lock) and 1 W11399433 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Woodbridge, VA 22192
Demonte S.
Job Details: 03/01/2023
Inspected the unit. Found that the cx is saying that the Dishwasher will not start a Cycle. Hit the Drain / Cancel key. Drain Pump will not Activate. Cleared all water from the Tub / Filter Section. Checked the Drain Pump section. Found that the Cx has a mouse that has chewed on all the Wires. No voltage is coming to Drain Pump. Unit will need the Control Board = W11087226 & Harness Wire = W11242945. If the cx calls back order these parts. Don't go without parts.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Purcellville, VA 20132
Ezra M.
Job Details: 03/01/2023
"Replaced control, valve assy, tested, working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 03/01/2023
spoke with cx on the phone. she said she would not be home until 2pm. she explained that the bellows is needed (she said rubber boot around the door is torn and leaking water). i was not sent with the preIDed part. spoke with the office and they rescheduled visit for 3/3 and verified the bellows has been delivered to the shop. office contacted cx to reshedule.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFB00
Near Annandale, VA 22003
Demonte S.
Job Details: 03/01/2023
When cutting into the system. Unit had Freon in the system. Installed Coupler & Drier. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Pressures are 119 Psi & 1 Bar on the low side. Waited 30 mins. No change in the Pressures. Unit is working as Designed. If the cx calls back order the Evaporator = W10836706; used 2 Wpw10143759 ( Drier ( van stock)) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22556
Tanner B.
Job Details: 03/01/2023
"Nut for drive pulley came loose , tightened nut to shaft really good . tested unit. unit sounds good and completing diag cycle. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Fort Washington, MD 20744
Shane B.
Job Details: 03/01/2023
"cx complaint is the unit not running cycles. checked for codes and found F5E1 lid switch fault, F0E3 overload, F7E9 locked rotor, F2E1 stuck key. cleared codes. i tried locking the lid but display went blank, lid latch did not click at all. lid is starting to break at the left hinge. hinge looks fine but trim along back of lid is seperating and glass is pulling up away from the plastic underside of the lid when its being opened/closed. i found nothing out of place with drive motor. basket spins freely. ordering lid latch and control board for return visit. marking lid for use on return beings i wasent sent with it. schedule when approved.; ordrng 1 W10810403 (lid lock assy) and 1 W11182868 (control board)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Port Tobacco, MD 20677
Robert A.
Job Details: 03/01/2023
"Cx complaint that the unit is shaking violently. I inspected the unit to confirm the complaint. I found no error codes and ran a test cycle. All components passed with no issues. The unit does aggressively shake during the spin cycle, but it is within normal range. I explained that the unit is pretty light and spins at a high speed so vibration is normal during the spin cycle with clothes in them. I told him no parts replacement will aleviate the shaking. The unit is level and the suspension is good. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Culpeper, VA 22701
Danny R.
Job Details: 03/01/2023
found pipe touching condesor fan adjusted this and now no noise checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near McLean, VA 22102
Leon
Job Details: 03/01/2023
cx complaint was unit wouldnt cool confirmed complaint unit was turned off when i got into home compressor kept cutting off and on ran a amp draw when the compressor was on i got 3.1 amps called EW he told me what to order; ordrng 1 W11574734 (compressor) and 2 W11504445 (coupler)s and 2 W11504447 (coupler)s and 2 W11504431 (coupler)s and 2 W11504415 (coupler)s and 1 W11506635 (Valve Coupler) and 1 W11109499 (drier)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bel Air, MD 21014
Eric W.
Job Details: 03/01/2023
installled new compressor dryer fillled unit no leaks found
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS00
Near Keswick, VA 22947
Eric F.
Job Details: 03/01/2023
"Installed parts, tested unit, unit working as designed."