We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Arlington, VA 22207
Samuel R.
Job Details: 06/06/2023
cx complsaint unit is not dispensing soap.inspected unit and found dispenser door to have popped out of place.popped door in place and set spring correctly.tested unit a couple of times and unit open and closes properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hancock, MD 21750
Andrew S.
Job Details: 06/06/2023
Cx complaint is that the unit is not turning on. Upon arrival I found that the unit is unresponsive. I tested the outlet and found that it has 122v and is wired correctly. I then removed the panel and found that the control is getting 122v. The light on the control is illuminated. I found that the encoder is unresponsive. I was able to replace the encoder. i then repowered the unit and found that it is now responding. i was able to start a cycle. Unit is functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bel Air, MD 21015
Neil H.
Job Details: 06/06/2023
cx called because the fc fan was making noise she went online found how to force defrost but she didn't go through with forced defrost but the unit started working and now after the last time i was here the i/m has been working but it seems like now control maybe causing issues with the unit but it's been working and is currently working
We serviced a
MAYTAG WASHER
Model Mhw6000xw2
Near McLean, VA 22102
Simon
Job Details: 06/06/2023
CX complaints water comeing from bottom washer UNIT checks found error code LONG DRAIN .error code cleared drain pump and filter cleaned UNITED TESTED works properly.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Abingdon, MD 21009
Justin S.
Job Details: 06/06/2023
cx says the unit cooled for 2 weeks before starting to warm back up. .the compressor is not active but the condencer fan is. found the compressor is pulling 7.6aac before the overload trips. pressure still in the system. replaced the compressor and vacuummed down the system. pressure held for 10 minutes. filled to weight and checked fo leaks. the unit is now cooling good.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/06/2023
Replaced gearcase and splutch unit calibrated and tested and is now working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near White Plains, MD 20695
Shane B.
Job Details: 06/06/2023
"cx complaint is the unit not spinning. cx said she hears it buzzing but nothing moves. confirmed complaint. i found if i start turing the drum while unit it trying to run it will start turning on its own. checked for codes, F2E1. cleared code. i found nothing jamming drum in place. unit needs new drive motor. i could not remove the blower fan, cracked 1 fan blade trying to remove it. unit will need a new blower fan to be installed with the drive motor. ordering fan. please 2ct if possible. fan will have to be cut/broken apart to replace it.; ordrng 1 WP697772 (blower wheel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Manassas, VA 20112
Richard B.
Job Details: 06/06/2023
"CX complant. No ice . Inspected unit and found no ice being produced , E5 error code , Ordering ice maker , fill tube heater and dual valve. Further work needed. RB; ordrng 1 W11482383 (valve) and 1 W11658802 (ice maker) and 1 w11226501 (heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Towson, MD 21204
Shane M.
Job Details: 06/06/2023
installed parts. unit working properly. 24/48 making ice.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36QTX04
Near Herndon, VA 20171
Christian C.
Job Details: 06/06/2023
Cx complaint unit is not cooling. Inspected unit found both sections warm. Checked evap and found uv dye from copper tubing. Evap no longer being made. Cx paid for service call.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ocean Pines, MD 21811
Frederick R.
Job Details: 06/06/2023
Replaced drum and installed dryer repair kit per prior diagnosis. Ran unit for a good 20 mins after repair and heard absolutely no noises. Dryer is working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/06/2023
"Installed new pulley, pulley was seized. tested unit. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Washington, DC 20007
Emmanuel R.
Job Details: 06/06/2023
"Cs unit is not turning on, couldnt confirm complaint. Unit heats ,blows and tumbles. Found error message f6e1 HMi/Acu comm error. Which makes sense since customer had trouble powering unit on and also display with go out. Unit will need a New UI. quoted customer but he needs time to think about it. Collected $120 for svc call."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 06/06/2023
"Cs unit wont power on, confirmed complaint. Found error codes f6e2 HMi losrt comms with ACU f0e3 overload. Advised customer UI is having comm issues. Quoted for UI but customer denoed repairs. Collected for svc call $120"
We serviced a
MAYTAG DRYER
Model MDB9959SKZ0
Near Williamsburg, VA
Orbie
Job Details: 06/06/2023
installed all parts. tested unit. working as designed.
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Leesburg, VA 20176
Ken M.
Job Details: 06/06/2023
"Fill tube and heater replaced. During replacement, pulled ice out of the chute for the fill tube line. Ice maker turned back on. Customer to monitor for any further issues."
We serviced a
JENNAIR MICROWAVE
Model JMW2430DP03
Near Washington, DC 20002
Emmanuel R.
Job Details: 06/06/2023
"Cs unit showing error message, f2e0 stuck/shorted keypad.Confirmed complaint.I foudn the UI is unrespsonive and has a shorted or stuck keypad, will need to replaced Ui.Ordering Ui. Advised of long wait for special orders.; ordrng 1 W10887855 (panl-cntrl)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Leesburg, VA 20175
Ken M.
Job Details: 06/06/2023
"Customer complaint is that the F9E1 error code returned. Ran test cycle and confirmed error code stored. Cleared error and ran test cycle. Cycled turned the drain pump for a long time before starting the cycle, but the pump was at neutral drain. Cycle ran properly, but again ran the pump for a long time at the end of the spin cycle. Unit unplugged and drain hose and catch inspected. Found no obstructions. Unit reassembled and started a quick wash cycle to see how quickly the unit was emptying. Drain pump turned on with no water left in the unit, but did eventually start the cycle. Contacted tech support with findings. Determined issues is with the ACU. Refunding for cost of the pressure switch and returning part to stock.; ordrng 1 W11322903 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20003
Emmanuel R.
Job Details: 06/06/2023
Replaced control board and tested unit.Unit is now working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Charlottesville, VA 22902
Eric F.
Job Details: 06/06/2023
"Confirmed cx complaint unit not turning on. Found inline power to timer unseated. Reseated line, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near White Plains, MD 20695
Shane B.
Job Details: 06/06/2023
installed all ordered parts. calibrated and tested unit. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlottesville, VA 22902
Eric F.
Job Details: 06/06/2023
"Confirmed cx complaint unit leaking. Found inline hose to drain paritally unseated from pump, water coming around connection. Fully seated drain line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/06/2023
complaint right side door chrome strip at bottom handle noise when attempting to open new door same issuse but worst bowed so when grabbed popping noise attempted to removed and reset strip same issuse reordering right side door strip avail for lelft not right side; ordrng 1 w11477021 (right side door)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Berkeley Springs, WV 25411
Ricky E.
Job Details: 06/06/2023
customer stted that the dryer had no power. ckd incoming power and fnd 95vac L1 to N and 144vac from N to L2. 240vac from L1 to L2... the customer will need an electritian
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Baltimore, MD 21209
Shane M.
Job Details: 06/06/2023
cx complaint the unit isnt starting cycles. found unit stuck in drainmode. corrupted board from pump. lidlock locked. gave cx a quote for the repairs $710.66 cx did not pay svc
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Ruther Glen, VA 22546
Tanner B.
Job Details: 06/06/2023
"Reconnected the units exhaust thermistor , tested unit .."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Baltimore, MD 21215
Shane M.
Job Details: 06/06/2023
"cx complaint of bad noise. found F7E1. actuator. also found stripped teeth on cam. advised do not overload machine. replaced cap,cam,act. calibrated the unit. unit working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/06/2023
cx complaint the unit is not working everytime. checked the unit and found that the issue is intermitten. ordering all high sides parts to resolve the issue. unit over top of a glass cooktop with a tight area. possible potentional damage to unit or tech. ordering second tech.; ordrng 1 W11391712 (magnetron) and 1 W10832024 (mag tstat) and 1 WPW10574736 (mag cap) and 1 W10138793 (fuse)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Richmond, VA 23229
Joseph D.
Job Details: 06/06/2023
Unit with freezer fan not running and unable to get voltage to ice maker heater wire ordering control and freezer fan; ordrng 1 W11575358 (Freezer fan) and 1 W11577100 (Ui) and 1 FSPWPW10675033 (Cntrl)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Manassas, VA 20111
Richard B.
Job Details: 06/06/2023
"CX complant. Water in machine. Inspected unit and fofund water inside . Removed water and checked for blocked drain pump. Found no restrictions. Put water in unit and did not drain. CX paid in full , Ordering both drain hoses and drain pump. No high loop installed, Not in stock. RB; ordrng 1 W11084165 (hose 65.27) and 1 8269144A (hose 16.72) and 1 w10914557 (pump 114.12)"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS00
Near Chester, VA 23831
John P.
Job Details: 06/06/2023
"CX complaint left front element going straight to high, replaced infinite switch tested working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Moyock, NC 27958
Branden R.
Job Details: 06/06/2023
"cx complaint wash not getting any water checked unit and found no error codes . disassembled and found slider coming unseated from metal ring not allowing unit to go back sensing , gearcase checked good along with both hot and cold valves , no oil on rotor . ordering slider for repair . make sure to use side door on return .; ordrng 1 W10734521 (slider)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHV0
Near Richmond, VA 23228
Chris B.
Job Details: 06/06/2023
cx comp unit will not start but has power insp unit conf cx comp found ui is locked out all lights work insp unit found when unlocking unit from control unit will still be locked out ordering control and UI; ordrng 1 W11219637 (console) and 1 W11087208 (control)
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ
Near Owings, MD 20736
David J.
Job Details: 06/06/2023
CX complaint unit stopped cooling. Arrived today and found unit has been unplugged for a few weeks. Customer stated when she made the appointment the insurance company told them to disconnect the power plug unit in and turn cooling on. compressor kicked on as well as condenser fan. waited 10 minutes and evaporator fan was running and cold air was being pushed in freezer and refrigerator. Explained to CX to properly diagnose the issue. We have to be having the issue. Explain to customer to leave this unit plugged in and we rescheduled a follow up visit for this Friday. The unit as of right now is working as intended. Will return on schedule date. ; O-emld tckt
We serviced a
KITCHENAID ICE MAKER
Model KUID508HBL00
Near Glen Allen, VA 23060
Kyle A.
Job Details: 06/06/2023
Installed drier and condenser. Vacuumed unit and unit held Vacuum for 15 mins. Charged unit and unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model mvw4505mw0
Near Frederick, MD 21701
Sal R.
Job Details: 06/06/2023
"CX complai t is that the unti is not starting a wash cycle. I found that the the unti has a F7E1 and a F7E2 error code. I found nthat the shifter has failed. i am orderign 1 shifter (W11481722) and 1 run capacitor (W11395618). Once the parts are avalible, please ahve swomeoen form the office call to set a return date.; ordrng 1 W11481722 (shifter 45) and 1 W11395618 (run capacitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glen Allen, VA 23059
Kyle A.
Job Details: 06/06/2023
Cx worried after coming home to pf error. Let cx know this error was to show the power went out. Also checked over unit and unit is as designed.
We serviced a
WHIRLPOOL DRYER
Model MED5500FW2
Near Ellicott City, MD 21042
Brian R.
Job Details: 06/06/2023
cx complaint is things are getting snagged and torn on back air duct vent and it looks damaged and bent and burned up and feels rough to her. she wants it replaced. tested and checked unit and unit also O-O-W and she knows. went over unit and she said thts fine and just order part. as soon as part is in office will schedule. cx will pay labor of 115 on return.; ordrng 1 W11677720 (DUCTAIR 116.24)
We serviced a
MAYTAG DRYER
Model MED6000AW0
Near Oakton, VA 22124
Jason A.
Job Details: 06/06/2023
CX complaint DRYER wont start or run. Found unit control lock. Released control lock & test dryer display test & dryer functions > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Culpeper, VA 22701
Ezra M.
Job Details: 06/06/2023
"verified unit getting full frost pattern, not a sealed system error, replaced control."
We serviced a
JENNAIR OVEN
Model JMC2430IL03
Near Dayton, MD 21036
Marc M.
Job Details: 06/06/2023
cx compaint unit will beep constantly when powered on. cx supplied power to unit via the circuit breaker and unit immediately flashed F2e1 error. attempted to enter diag but unit will not stop beeping the error long enough to successfully enter diag. at minimum the unit will need the user interface repalced. cbe. collected for service call and labor. cx pif.; ordrng 1 W11451816 (user interface)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Fredericksburg, VA 22401
Ezra M.
Job Details: 06/06/2023
"ice dispenser paddle not assembled correctly,pcb in paddle not in position/ button not being pushed. disassembled paddle and reassembled all pieces correctly, paddle working properly"
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Gloucester, VA 23061
Justin W.
Job Details: 06/06/2023
cx complaint f3e0. confirmed complaint. ohmed sensor to find reading open intermittently. replaced control and sensor. tested unit heated to 350. unit working as designed placed control in bin for core.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, VA 22407
Ezra M.
Job Details: 06/06/2023
"installed timer and element, tested, not heating. found tco failed. ordering tco; ordrng 1 279816 (thermal cut off hi)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM00
Near Newport News, VA 23602
Justin W.
Job Details: 06/06/2023
cx complaint no cool. upon arrival. cx stated unit started working after they unplugged unit and let sit for 5 hours. found no signs of defrost issue. ohmed out thermistors on p5 connector. thermistors ohmed at 25kfc and 6.64krc temps at arrival were 40 rc and -2 fc. control reading thermistors as passed in test 1 and 2. unit working as designed
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Ellicott City, MD 21042
Brian R.
Job Details: 06/06/2023
cx complaint is unit wont wash of run right and flashes codes. units O-o-W and she knows. found codes F3E1 water level system error F8E1 long fill F8E3 over flow condition F9E1 long drain. tested and checked unit. unit filled and did whats needed. canceled and drained fast and strong. per codes will replace pressure switch as unit checks. cx has 2 tickets and paying together. other is 687701 job complete.;
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRW01
Near Baltimore, MD 21224
Alexander D.
Job Details: 06/06/2023
"cx complaint door on filter housing broke off and filter wont come out. inspected unit and verified complaint. replaced filter housing. tested unit. unit is now working properly. quoted 383.17, paid in full with c/c"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Frederick, MD 21701
Sal R.
Job Details: 06/06/2023
CX complaint is that the RC door insulation is comeing throught the top right hand cornner where the liner and stailess steal door meet. CX thought this was lime and calseum deposits. I edjucted CX on how the door is manufatured by filling it with insulation. UNit is opperating sa mdesigned. Install and insturct completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Richmond, VA 23229
Joseph D.
Job Details: 06/06/2023
"Replaced drier, compressor and valve. Unit cooling properly. Working as designed. No issues noted. Full frost pattern."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Middletown, PA 17057
Justin L.
Job Details: 06/06/2023
Cx complaint unit not cleaning dishes. Was able to access unit and found F4E3 failed motor and F7E1 no heat. Ran diag and found unit fill and control sent voltage but motor didnt wash. Unit drained and heater turned on. Unit will need sump assembly for repair spoke to VL and setting return for Thur 6/8/23; ordrng 1 W11025157 (sump assembly qrr)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near ,
John P.
Job Details: 06/06/2023
Found error code f8e1 found wire not seated on cold valve seated wire tested working as designed
We serviced a
KITCHENAID COOKTOP
Model KFGS306VSS02
Near Herndon, VA 20171
Christian C.
Job Details: 06/06/2023
Cx complaint unit is leaking gas. Inspected unit found strongest signal is right underneath regulator. Called safety. Quoted cx and they will not be going through with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model PBB2255GW
Near Edenton, NC 27932
Branden R.
Job Details: 06/06/2023
"cx under impression unit has warrenty on SS , advised cx that i dont see any type of warrenty unit is out of all warrenty at this time advised cx of service call . not including parts or labor . cx refused service at this time ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW00
Near Middletown, PA 17057
Justin L.
Job Details: 06/06/2023
As per previous visit was able to access unit and replace door. Unit now checks good no further work needed
We serviced a
WHIRLPOOL RANGE
Model WDE350LVQ1
Near Richmond, VA 23236
John P.
Job Details: 06/06/2023
"CX complaint stem on switch broke off, replaced switch tested working as designed.; ordrng 1 WPW10441696 (Infinite switch JP/VS), used 1 WPW10441696 (Infinite switch JP/VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near Elizabethtown, PA 17022
Justin L.
Job Details: 06/06/2023
Cx complaint no heat. Was able to access unit and entered diag to find F7E1 no heat. Ran test and found heater activated. Ohmed out heater and found 16 Ohms and found continuity in thermostat. At time of visit unit is now operating as designed no further work needed
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Rosedale, MD 21237
Alexander D.
Job Details: 06/06/2023
"replaced lid latch and bezel. tested unit. unit locked lid and filled with water but wouldnt run drain pump and kept lid locked. found black wire to drain pump broken. repaired wire, tested unit. autotest completed properly this time. ordering lower harness, call cx to schedule return visit once we have eta on part; ordrng 1 W11643701 (lower harness)"
We serviced a
WHIRLPOOL COOKTOP
Model GCI3061XB01
Near Ijamsville, MD 21754
Sal R.
Job Details: 06/06/2023
CX complaint was that the unit woud not power on. I found that the module had failed. I was abelto access and replace the mod. I recalibrated and unit test good. I collected $893.39 via credit card for completing on repair.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Baltimore, MD 21229
Shane M.
Job Details: 06/06/2023
cx complaint the unit isnt heating proper. found unit to be heat proper. preheat to 350F. unit reached & showed 357F actual temps. advised cx they can calibrate the temps -30/+30F. showed perfect flame to cx.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hedgesville, WV 25427
Ricky E.
Job Details: 06/06/2023
"installed parts, unit is doing the same thing. rechecked the pressure switch hose and fnd no visable issues, the drain pump is running and the water is on.. will order the pressure switch hose; ordrng 1 W10846364 (hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, DE 19947
Michael E.
Job Details: 06/06/2023
CX complaint: diffuser groaning again also dripping from dispenser. Tested and verified complaint. Diffuser is groaning so i replaced that part. Also the ice chute door is allowing air to pass which is causing condensation.dering ice door.; ordrng 1 W11098702 (door-ice)
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/06/2023
"CX Complaint is the unit isnt heating. Inspected unit and found unit is getting good power, Works but wont heat.Pulled rear cover and found the loose connection at cycling thermostat tested everything and all is testing good plugged connection back up and tested unit is heating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1145XTPBA
Near ,
Joseph D.
Job Details: 06/06/2023
Unit with intermittent continuity through latch must replace latch switch; ordrng 1 WP8269209 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Washington, DC 20010
Samuel R.
Job Details: 06/06/2023
replaced parts and found compressor to actually be bad.got 7ohms from pin 1 and 2 11ohms pins 1 and 3.then 21 ohms from pins 2 and 3 s;oe with MM to confirm bad compressor.W11557425 W11504416 W11504431 W11506621 W11506635 need two count seal system; ordrng 1 W11557425 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Ocean Pines, MD 21811
Frederick R.
Job Details: 06/06/2023
Replaced all parts per prior diagnosis. Also sealed vent body with silicone to avoid any leaking. Ran unit for over an hr while working on separate unit in home and there was no sign of dripping or leaking. DW is working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Washington, DC 20008
Samuel R.
Job Details: 06/06/2023
cx complaint unit is not washing dishes.inspected unit anf got erro code f4e3.checked all connections and were good.reset unit and no change unit needs a new motor.W11665769 special order; ordrng 1 W11665769 (sump assembly)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near La Plata, MD 20646
David J.
Job Details: 06/06/2023
CX complaint unit is no longer cooling or making ice arrived today and verified complaint inspected inside unit and both refrigerator and freezer are warm. Went behind unit and inspected compressor. Found start device continues to click every minute and compressor is boiling hot that you cant even touch it. Tested new start device in unit continue to do the same thing. Condenser fan is blowing as well as evaporator fan but unit will not cool. This unit is going to need a sealed system repair quoted customer for repair as parts are covered but labor is not CX stated she would let us know within 30 days job complete ; ordrng 1 W11209866 (Compressor kit) and 1 S.Stech (S.S tech) and 1 876764 (Service valve) and 1 WPW10143759 (Drier)
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Huntingtown, MD 20639
David J.
Job Details: 06/06/2023
"Cx complaint unit was not washing and then started again. Also dispenser does not put rinse aid. Its been full for 6 months. Arrived todays and placed unit into diagnostic mode. Found F1E2 and F4E3. Cleared codes and ran test cycle. Unit drained, filled and started washing. During cycle unit would stop wash and then would display error codes again in diag. Inspected harness and everything was connected correctly, Ordering parts for return visit. Scheduled follow up visit ; ordrng 1 WPW10428217 (Dispenser) and 1 W10906422 (Control)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Nottingham, MD 21236
Alexander D.
Job Details: 06/06/2023
"cx complaint check vent message keeps appearing even after getting vent cleaned twice, had a bird nest in vent. inspected unit, no errors stored. unit is heating good and airflow coming out of unit is good but feels weak coming out of vent. found flex vent behind unit coiled up adding 3 extra turns. theres a section of hard vent that has an unnecessary 45* turn then a section of flex hose after that, that is wavy and not straight at all. unit testing good at this time. advised cx to change vent to hard pipe for the whole run to eliminate alot of unecessary turns and call back if issue persists after. cx understands. if cx calls back, send tech with vent test kit(W11224254)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/06/2023
"cx complaint of unit laeking water,checked unit to find no error codes at this time,ran unit 3 times was unable to duplicated problem tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Fairfax, VA 22031
Jason A.
Job Details: 06/06/2023
CX complaint WASHER shaking - moves across floor. Checked = no error codes.Replaced all 4 suspension. Level unit. Feet are all evenly loaded. Calibrate & ran test wash. Start NORMAL cycle > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Robert W.
Job Details: 06/06/2023
"CX Complaint is the door uneven. Modle in home isnt same in ticket fixed and couldnt pull up service bench and CX couldnt provide POP, CX will reschedule appt when all doc can be located."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Baltimore, MD 21229
Shane M.
Job Details: 06/06/2023
cx complaint unit isnt starting. found start switch backed out of mount on panel. fix this issue. unit working properly
We serviced a
AMANA REFRIGERATOR
Model AGR6303MMS0
Near Ashland, VA 23005
Kyle A.
Job Details: 06/06/2023
Cx complaint of door not mounting. Did confirm mount on oven was loose. Reseated mount and reseated door and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HCO
Near Hertford, NC 27944
Branden R.
Job Details: 06/06/2023
"cx complaint washer spin cycle not working spin cycle clicks then shuts off checked unit and found slider unseated from metal ring . replaced with VS slider . tested unit and all major componets now check good . order a new slider for VS (1 w10734521 slider BX VS ); ordrng 1 W10734521 (slider / BX VS), used 1 W10734521 (slider) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/06/2023
"cx complaint unit not washing dishes. checked unit, come to find defective motor not pumping water, heater also needs to be updated due to brass bushings, replaced sump&pump also replaced heater, tested, unit working as deisgned."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW01
Near Richmond, VA 23236
John P.
Job Details: 06/06/2023
"CX complaint unit leaking water checked unit found drain line stopped up, cleared drain line, tested working as designed."
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Orange, VA 22960
Eric F.
Job Details: 06/06/2023
"Cx thought he had extended coverage, could not verify coverage. Found service pointer but no concession mentioned. Cx to reach out and have call properly dispatched. Must return with pre-id'd parts."
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Richmond, VA 23236
John P.
Job Details: 06/06/2023
Found open thermal replaced tested working as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD8500BC0
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 06/06/2023
cx complaint unit is not heating properly.inspectedunit and found vent to be good.ran numerous cycles and unit would not come up to temps.unit would reach 150 on high.unit needs a tco kit.3398671; ordrng 1 3398671 (tco kit)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Midlothian, VA 23112
John P.
Job Details: 06/06/2023
"CX complaint unit not working checked unit found bad UI, replaced tested working as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Huntingtown, MD 20639
David J.
Job Details: 06/06/2023
CX complaint dishwasher Consol does not work on some buttons after a previous visit we had found consul had some kind of defective part which was causing some buttons not to be pressed. Arrived today with same complaint verified complaint cut power to unit and removed front panel inspected inside door and found no moisture or water inside door. Remove deflector on inner door and found gasket going to vent wax motor was pinched which could be leading an unusual amount of water to pass by and could have caused water damage to Consol. Replaced gasket and Re-ordering Consol as well as harness gasket in deflector. Will return with all parts arrive.; ordrng 1 W11622500 (Console) and 1 W11336943 (Console harness) and 1 W11545290 (Deflector) and 1 W11545539 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WED5100HW3
Near Chesterfield, VA 23832
John P.
Job Details: 06/06/2023
CX complaint unit made horrible noise found seal inside drum checked unit found roller had moved on sleeve pulling drum into the rear bulkhead causing drum to cut through rear bulkhead and remove seal ordering rear bulkhead drum and roller; ordrng 1 W11299301 (Rear bulk head) and 1 W10545923 (Drum shp2cx) and 2 WPW10314173 (Wheels)s
We serviced a
WHIRLPOOL FREEZER
Model WRT318Fzdm09
Near Baltimore, MD 21213
Shane M.
Job Details: 06/06/2023
cx complaint the unit door gasket keeps pulling out.. can confirmed. groove for gasket too large on door. will not hold gasket. orderng door name plate & washer.; ordrng 1 LW10638683 (door) and 1 wp489467 (washer) and 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/06/2023
"cx complaint other.dishwasher tries to start cycle, but water is not pumped in. checked unit and found sump and pump has proper vac but not pumping when called for . was going to replace with pre id sump and pump but once i has new pump in the house i notice the metal rings holding the rubber boot one . one of the metal rings came undone and i tryed to reseat it with my flat head and needle nose but i couldnt get a good seal ordering new pump and valve just in case .; ordrng 1 w11025157 (sump pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Silver Spring, MD 20901
Brian F.
Job Details: 06/06/2023
"Cx states door switch not working, tested and confirmed. Unit needs new door switch, removed old switch to make sure it was not stuck in liner.; ordrng 1 W11384469 (switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Middle River, MD 21220
Alexander D.
Job Details: 06/06/2023
"replaced fc evap fan and fan blade. tested unit, no noise. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Purcellville, VA 20132
Danny R.
Job Details: 06/06/2023
found bail arm stuck freed up checksok covered cocso unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/06/2023
"Cx complaint unit is not working properly inspected unit removed and replaced the evaporator and drier added a coupler to compressor filled and tested unit now functions Normally ; ordrng 1 W11506635 (Coupler Replenish Van Stock) and 1 WPW10143759 (Drier Replenish Van Stock), ordrd 1 W11506635 (Coupler Van Stock) and 1 WPW10143759 (Drier Van Stock)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/06/2023
washer not adding softner found f8 e1 stored replaced cold water valve tested not adding replaced drawer tested through quick wash unit now adding softner
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Dundalk, MD 21222
Alexander D.
Job Details: 06/06/2023
"cx complaint unit not draining. inspected unit and verified complaint. unit empty upon arrival. ran diagnostics, f0e5 off balance load, f9e1 long drain. test cycle completed properly but draining a little slow. found sock caught in drain filter. removed sock. ran calibration and autotest. unit is now working properly"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Aldie, VA 20105
Daniel J.
Job Details: 06/06/2023
fridge in second kitchen has never made ice found valve behind fridge no water line connected informed customer
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Newport News, VA 23601
Justin W.
Job Details: 06/06/2023
"cx complaint unit not working. checked unit to find open element and thermal fuse. replaced parts from v/s reordering to replenish v/s. used repair kit on unit. tested unit working as designed; ordrng 1 wp3387747 (elememnt jw vs) and 1 W10909685 (fuse jw vs), used 1 wp3387747 (element jw vs), and 1 W10909685 (fuse jw vs) from stock"
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Newport News, VA 23606
Justin W.
Job Details: 06/06/2023
arrived to find parts have not arrived yet advised cx to call office if part does not arrive by friday. once part arrives advised cx to call in and notify office parts arrived cx agreed; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW5
Near Randallstown, MD 21133
Brian R.
Job Details: 06/06/2023
cx complaint is unit will run with door open some and not shut all the way. checked that and door is closing switch enout and telling unit the door is shut so it will run. advised cx this is the way units made and parts wont fix that and to make sure door is shut all the way when closing is all. he also has a heating and running issue where things are never dry and has to run longer. said vents are clean and replaced not to long ago. tested and ran unit. unit was set to med heat. unit heated and ran well. will order parts needed and office will schedule.; ordrng 1 W11050897 (TCO Kit) and 1 WP338906 (Radiant Sensor)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Ronks, PA 17572
Justin L.
Job Details: 06/06/2023
Cx complaint front left dispenser not working properly. Was able to access unit and found no saved codes. Ran diagnostic and found when fabric softener fills it leaks out. Ordering parts needed for repair and setting return for Thursday 6/8/23; ordrng 1 W11550898 (bezel) and 1 W11569112 (front dispenser)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/06/2023
"cx complaint f9 e1 error code, getting stuck locked even after trouble shooting not draining properly, . . . checked unit and found unit will not drain , drain pump has proper vac goung to it but will not pump water out . orderin drain pump and 2nd tech sense unit is stacked and still most likly need to be removed to beable to replace drainpump ordering all parts along with 2nd tech so no damage to house or tech .also ordering doorlock just incase; ordrng 1 W11565030 (doorlock)"
We serviced a
WHIRLPOOL UNKNOWN
Model WRF535SMBM00
Near Hanover, PA 17331
Drew B.
Job Details: 06/06/2023
cx complaint that unit door on the freezer.. is bowed cauing air gap.. and they had the handle is also sagging and cant tightened.. and will need handle bolt and door call to rschd once door arrives; ordrng 1 12977864SQ (fc door ss) and 1 12977864SQ (fc door handle) and 2 WPW10661886 (mounting bolts)s and 4 67006425 (screws)s
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Richmond, VA 23235
Joseph D.
Job Details: 06/06/2023
customer complaint Frost and freezer found packing tape over center heated Mooney on and all gaskets also found unit is installed without soffit above it insulation guide specifically requires a ceiling be pressed against the foam separator between the compressor and the condenser coil working as designed no issue found
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Carlisle, PA 17015
Fred G.
Job Details: 06/06/2023
cx complaint unit stopped draining. inspected unit and found unit unplugged. plugged unit in and found 0 saved error codes. found standing water inside unit. lifted unit and found drain harness severed. replaced lower harness and found unit now drains but doesnt stop draining and throws a f3e2. unit needs control to correct issue. once part is approved please call cx and set up a return visit.; ordrng 1 W11519742 (control)