Service History 486 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Arnold, MD 21012

Lloyd B.

Job Details: 06/07/2023

Wrong address. Please pre id parts; ordrng 4 W11632139 (leds)s

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Washington, DC 20036

Samuel R.

Job Details: 06/07/2023

cx complaint unit is not completing cycle.inspected unt and got error code f6e1.ran a hmi test and passed all buttons function.due to ui checking good per tech sheet to replace acu.unti is stacedk and will need a 2nd tech.called off to schedule.cx pif; ordrng 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, VA 22312

Lloyd B.

Job Details: 06/07/2023

Cx compalined of damage. Installed new top. More damage. Unit needs new console and front panel; ordrng 1 W11325580 (console) and 1 W11325579 (front panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/07/2023

Replaced the compressor and refilled unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLW00

Near Annapolis, MD 21403

Alexander D.

Job Details: 06/07/2023

"cx complaint unit leaking from fz into rc again. inspected unit and verified complaint. doors are sealing good. found drain iced over. cleared ice and blew thru drain with steamer, draining good now. also ran 1/4' waterline thru drain to make sure its not collapsing. waterline went all they way thru. adjusted drip tray under evap to catch water better and make sure heater is close enough to drain. unit is now working properly"

We serviced a

WHIRLPOOL COMBO

Model CET9100GQ2

Near Woodbridge, VA 22191

Robert W.

Job Details: 06/07/2023

"Cx complaint is the unit isnt working. Inspected unit and found unit is getting good power diplay was showing F70 error not display is going crazy everthing is disturted and flashing, Unit will need Control, display and harness; ordrng 1 W10384849 (Control) and 1 W11282947 (Board) and 1 W10242897 (Harness)"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB05

Near Bowie, MD 20721

Leon

Job Details: 06/07/2023

cx complaint was frfont right kept clicking confirmed the issue replaced the spark module then tested unit 10 xs with no issue

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Williamsburg, VA 23185

Orbie

Job Details: 06/07/2023

cx complaint unit making humming noise. checked unit verified complaint compressor running slightly noisy. called techline to document and verify if normal condition. spoke to Steve. told to advise cx if we replace compressor noise could potentially be there as unit may be normally operating. left cx w/ tradecare phone number and advised her to call us back if she wanted to go forward with compressor replacement but no guarantee the noise won't return.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Williamsburg, VA 23185

Orbie

Job Details: 06/07/2023

"cx complaint unit making noise. verified cx complaint. test 56 no noise in FC, test 57 fan making loud noise from rear of unit. pulled RC evap cover to find ice built up on evap and fan. advised by SS tech appeared as a air leak and the evap cover being the issue due to missing gasket all the way around. was sent with wrong evap cover. ordering correct evap cover; ordrng 1 W11610999 (evap cover) and 1 dbllabor (dbl labor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Salisbury, MD 21804

Michael E.

Job Details: 06/07/2023

CX complaint: no ice. Tested and verified complaint. I found the IM toggle switch was in the off position. I showed CX where the switch is. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Washington, DC 20001

Samuel R.

Job Details: 06/07/2023

cx compolaint unit is leaking.imnspected unit and found drain tube clogged.cleared draintube anbd defrosted unit.now working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Laurel, MD 20707

Emmanuel R.

Job Details: 06/07/2023

"Cs unit is making a squealing noise and long dry times, confirmed complaint.I found the roller wheels and idler pulley are defective causing the unit to squeal. Unit heats tumbles and blows very well , Vent looks restricted advised to have exhuast vent cleared.Ordering idler,roller wheel and vent test kit.; ordrng 1 WP691366 (pulley-idr) and 2 WPW10314173 (support)s and 1 W11224254 (test kit)"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Ellicott City, MD 21042

Justin S.

Job Details: 06/07/2023

cx says the unit was filling then started making loud noises. f3e2(inlet) f0e4(water temp) f2e1(stuck button) error codes in memory. in manual test cycle the unit is filling draining spinning and agitating good. calibrated the unit. started a cycle and the unit is filling and starts washing without any problems. checked unit and cannot duplicate the fault at this time

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Potomac, MD 20854

Brian F.

Job Details: 06/07/2023

"Cx states unit will start cycle, stops after about a minute, tested and confirmed. Entered diagnostic mode, found saved F10E2, F8E1, and F8E2, cleared errors and ran service test, did not complete test, gave F8E1. Removed inlet hose, found inlet valve screen clogged, attempted to clear screen, reinstalled, ran service test, unit still giving F8E1, needs new inlet valve. Replaced old heating element.; ordrng 1 W11434044 (inlet valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Washington, DC 20001

Samuel R.

Job Details: 06/07/2023

inspected unti and is badly frozen over.advised cx unit will need to be deforsted for 24hrs so we can make repair.or charge extra hour of labor.cx will just deforst unit.callee office to reschedule for friday; snapped 1 QuickPics

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near York, PA 17403

Fred G.

Job Details: 06/07/2023

cx complaint RC lights out. I found RC door switch was faulty. replaced door switch and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Potomac, MD

Brian F.

Job Details: 06/07/2023

"Cx states IM leaking, inspected and confirmed. Installed new IM, jumped and filled. Unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model JMW2430DP03

Near Baltimore, MD 21230

Shane M.

Job Details: 06/07/2023

cx complaint of error code. found F9E0. restarted power at the breaker box. powered unit back on. tested unit. no errrors. cx paid svc by card.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW0

Near Moseley, VA 23120

John P.

Job Details: 06/07/2023

"CX complaint unit making noise checked unit found noise coming from belt replaced tested working as designed.; ordrng 1 WPW10006384 (Belt JP/VS), used 1 WPW10006384 (Belt JP/VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Richmond, VA 23234

Joseph D.

Job Details: 06/07/2023

Replaced lid latch and tested. Unit working as designed no further issues. Cx declined email.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hollywood, MD 20636

David J.

Job Details: 06/07/2023

"CX complaint unit is making a loud noise when running washing machine arrive today and verify complaint place unit enter diagnostic mode and found no error codes when unit is agitating unit makes a loud rumbling noise. After agitation unit goes into spin but while in spin cycle, theres also a rumble noise. Could not remove agitator to inspect hub, but that part was just replace two visits ago. Went under unit and removed shield remove splutch pulley, and found gearcase oil leaking through the center clean area and replaced splutch an actuator powered unit back up and tested again and noise is still there. Unit is going to need a new gear case and other drive components will replace when parts arrive. ; ordrng 1 W11454734 (Gear case) and 1 WPW10006384 (Belt) and 1 W11550891 (Agitator) and 1 W10528947 (Hub)"

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDH3

Near Rockville, MD 20850

Brian F.

Job Details: 06/07/2023

"Start and cancel buttons not working. Installed new control panel, tested all buttons, ran service test, completed with no errors. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Hummelstown, PA 17036

Justin L.

Job Details: 06/07/2023

As per previous tech was able to access unit and replace door. Heated gasket to sit unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near ,

Chris B.

Job Details: 06/07/2023

cx stated water valve is leaking insp unit conf cx comp ordering water valve; ordrng 1 wpw10279909 (valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Salisbury, MD 21801

Michael E.

Job Details: 06/07/2023

"CX complaint: Lid not latching. Tested and verified complaint. F2E1, F9E1 error codes. I found lid latch is not locking. I replaced lid latch and tested and found it is getting hung up on closing. Strike is in good working order. Latch is mounted properly and door is in alignment. Reordering lid latch and ordering bezel. Scheduled return visit for 6/15 any time.; ordrng 1 W11559688 (bezel) and 1 W11394572 (lid latch reorder)"

We serviced a

WHIRLPOOL WASHER

Model MVWC415EW1

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/07/2023

Cx Complaint is the unit is making grinding noise during spin. Inspected unit and found error for motor Sounds are coming from belt the belt is splitting causing unit to make noise also found splutch had damage to it. Need splutch and belt. CX declined repair paid SVC

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Wilmington, DE 19806

Taylor F.

Job Details: 06/07/2023

cx complaint is unit has frost build up in the FC. Tested inspected and verifed complaint. Found the door not closing properly causing warm air to get in. Adjusted track so door was closing evenly and heated gasket to seal. Informed cx how to open and close door so this does not happen again. Unit is now working as designed. Job is compete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Parkville, MD 21234

Neil H.

Job Details: 06/07/2023

replaced ordered parts recalb washer unit tested good.

We serviced a

WHIRLPOOL WASHER

Model Wtw5100hc2

Near Salisbury, MD 21801

Michael E.

Job Details: 06/07/2023

"CX complaint: not locking. Tested and verified complaint. F0E5 error code. Diag cycle not getting started. Replaced lid latch, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/07/2023

"Per previous diag i was able to access and repalce the icemaker. I then ran test 56, 57 and 45 and the ice maker was able to harvest and fill. Unit is now functioning as intneded. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Hanover, MD 21076

Emmanuel R.

Job Details: 06/07/2023

"Cs unit isnt making ice, couldnt confirm complaint.Test 25 icemaker cycled and filled, temps are good, icebin full of ice. Dispenser is dispensing, customer has no idea what happen unit is working at this time. Collected$120 for svc call, advised to monitor unit ,she doesnt want to fix something that we cant diagnose."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Frederick, MD 21702

Ricardo S.

Job Details: 06/07/2023

"Cx complains about an error code f1e0 fualty board.. cks connection ok.. per tech sheet the board is bad, replaced part, unit tested and control panel works fine .. oven reach temp.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Hampton, VA 23666

Justin W.

Job Details: 06/07/2023

cx complaint of moisture on mullion. confirmed complaint. turned humidity control on. mullion starting to warm. wiped away moisture and leveled unit. advised cx to call back if moisture returns.

We serviced a

KITCHENAID RANGE

Model KSGG700EBS1

Near Seven Valleys, PA 17360

Sal R.

Job Details: 06/07/2023

CX complaint was that then unti intermitantly displays a F2E0. I was able to replecate the code. I accessed and replace the control console. I collected $594.57 for completing of the repair. Unit test good.

We serviced a

JENN-AIR OVEN

Model JJW2830IM01

Near Oilville, VA 23129

John P.

Job Details: 06/07/2023

Installed UI tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXNL02

Near Catonsville, MD 21228

Robert L.

Job Details: 06/07/2023

"cx complaint ice maker leaked all pout on floor,water off on arrival, cx turned on dispenser working, icemkaer cycled but didnt call for water, jumped L to V no valve activity. ordering dual valve, left icemaker with cx since paid for, install both on return..... collected $464.13 ch#3380 cx paid in full; ordrng 1 W10408179 (water vavle asm)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Dutton, VA 23050

Lucas R.

Job Details: 06/07/2023

"cx complaint unit not starting, checked unit verrified 240 vac at terminal, 120 vac at pts switch, 30 vac output N-lbu wires, jumpered lbu wires motor still wouldnt start, called techline spoke with Bruce, verrified L1 voltage loss at timer. expart, reffered cx to maytag for part updates.; ordrng 1 W11625516 (pts switch) and 1 W11566735 (timer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Wyomissing, PA 19610

Cody H.

Job Details: 06/07/2023

CX complains unit FC door seal is peeling from the door. Found unit door seal groove is not tight enough to hold gasket in place. Unit will need new FC door SS and gasket for repair. Cx to contact office when door arrives.; ordrng 1 12977880SQ (FC door SS) and 1 W10571967 (gasket) and 1 W10876598 (name plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, DC 20008

Sherwood

Job Details: 06/07/2023

installed heater. tested heater. working corretly. repair complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Harrisonburg, VA 22801

Danny R.

Job Details: 06/07/2023

"cx states unit is leaking air i found door miss formed and not holding gasket will need door also found muiloon not sealed used silcon to fix this ordering doors; ordrng 1 482338 (adheisive) anddrvs dr vs) and 1 LW10636410 (freezer door) and 1 LW10636409 (fresh side diooor), used 1 482338 (adhesived), from stock"

We serviced a

WHIRLPOOL DRYER

Model MED7230HC1

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 06/07/2023

"cx complaint is the unit not running. unit powers up and screen counts down but unit does not start running. checked for codes and found F3E2. cleared code and inspected unit. i found thermal fuse is blown again. replaced part with preIDed part. i checked to see if the heater was in spec. heater is grounded to the chassis. unit will need new heater. service call paid within 30days, fuse replaced within the year. quoted cx for repair. they paid in full. scehdule when part is available.; ordrng 1 WP3387747 (element)"

We serviced a

MAYTAG MICROWAVE

Model MVWP586GW0

Near Lititz, PA 17543

Justin L.

Job Details: 06/07/2023

Cx complaint unit not completing cycles. Was able to access unit and found long fill error code. Found good incoming water flow but the drain hose is laying across the floor so self syphoning. Cx will need to correct the drain hose installation. No further work needed

We serviced a

JENNAIR RANGE

Model JES9860BAS

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/07/2023

"installed parts, unit cks ok."

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS02

Near East Petersburg, PA 17520

Justin L.

Job Details: 06/07/2023

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Ashburn, VA 20147

Ken M.

Job Details: 06/07/2023

"Customer complaint is that the unit is not level, doors are uneven, and the temperature in the fresh food compartment is off. Cabinet leveled and the doors leveled out on their own. Checked compartment min, max, and avg temperature and found them to be 32, 37, and 68. 32 is too low for the fresh food compartment, which is why the customer has had items freeze. Thermistor is reading properly. Ordering side UI.; ordrng 1 W11585971 (side UI)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near ,

Eric F.

Job Details: 06/07/2023

"Installed parts, tested unit, unit working as designed. Cabinet glued together, glued structure came apart upon reinstallation. Cx to have cabinet set up properly to hold the weight of installation."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Sterling, VA 20165

Ken M.

Job Details: 06/07/2023

"Customer complaint is that the unit tripped the breaker, something appears burnt out under the unit. Inspection of the unit found the L1 wire from the house had gotten pinched between the cover and case, overheating and eventually burning through. Wiring repaired and unit tested. Unit is working properly."

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Rochelle, VA 22738

Eric F.

Job Details: 06/07/2023

"Went to do install, could not locate motor among parts. Confirmed motor ordered, no motor in van, cx received bulkhead in mail but no motor. Checked part, 15 available locally. Rescheduled for friday 6/9, requesting 2 count job time. Please put job on me as last job, cx won't be home until the evening. Leaving other ordered parts with cx, confirmed all others parts necessary were in van.; ordrng 1 W11364931 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHB00

Near Mathews, VA 23109

Lucas R.

Job Details: 06/07/2023

"upon arrival compressor no longer running, replaced compressor pressurized nitrogen, found leak on ff evap, heavy corrosion on condenser from sitting in water, replaced condenser and drier, replaced ff evap, installed board kit, vacuumed to -30' hg, pressure held for 20 min, charged, low pressure at 0 while cooling fc, advised cx to monitor, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ruckersville, VA 22968

Eric F.

Job Details: 06/07/2023

"Confirmed cx complaint unit not advancing cycles. Found inline power to drain pump unseated. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Washington, DC 20003

Samuel R.

Job Details: 06/07/2023

replaced pump and tested unit and unit is now working properly

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Crozet, VA 22932

Eric F.

Job Details: 06/07/2023

"Notes indicate control sent out to cx, cx could not locate control. Re-ordering control. Unit not thawed out upon visit, please have cx ensure unit is totally thawed before return.; ordrng 1 W11566851 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Wilmington, DE 19806

Taylor F.

Job Details: 06/07/2023

"Cx complaint is unit not cooling. Freezing up. Thawed evap, called techline and cleqared all ice and moisture from every area around air channels and evap and heat sheild. Found the unit to be unlevel and leaning away from the drain. This is the cause of the drain freezing every 5-6 months. Cx must level unit for it to work properly. Cx paid in full by CC. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Wyomissing, PA 19610

Cody H.

Job Details: 06/07/2023

CX complains unit is leaking onto the floor. Found unit is not leaking but instead water is coming up from the floor from leaking septic. Unit is working as designed no further work needed. see pictures for details. CX EMAIL CONFIRMED.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Dundalk, MD 21222

Shane M.

Job Details: 06/07/2023

cx complaint the top rack is hanging down. can confirmed. quote for the repairs $296.18 cx paid in full by card. replaced adjusterkit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Frederick, MD 21702

Ricardo S.

Job Details: 06/07/2023

"the client does not have the purchase receipt, he wants to reschedule"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Abingdon, MD 21009

Neil H.

Job Details: 06/07/2023

"replaced the first five parts gearcase job and after replacing went to run recalb. and the basket can't engage threads gone ordering new basket and reordering prior parts replacing them all 2count gearcase job; ordrng 1 W11449841 (whirlpool washer transmission) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W11178227 ( Basket Assembly) and 1 W10902814 (Whirlpool Washer Washplate) and 1 W11050804 (cap) and 1 W11551646 (NUTSPANER), used (2count gearcase) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21701

Ricardo S.

Job Details: 06/07/2023

"Cx complains that the water pressure from dispenser is bad, isnpected unit, water supply valve cks ok, good water pressure, the filter housing is bad, order part; ordrng 1 W11162042 (housing)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Potomac, MD 20854

Julian H.

Job Details: 06/07/2023

replaced evap fan asm MUST WAIT 24 HRS TO COOL DOWN 48 TO 72HRS TO SEE ICE

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ04

Near Manassas, VA 20110

Richard B.

Job Details: 06/07/2023

"CX complant. Something stuck on door, Inspected unit and protective film Has left a sticky residue on stainess , Unable to remove , Ordering door. CX advised to inspect door before calling to scedule. . RB; ordrng 1 W11566705 (door)"

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Bethesda, MD 20817

Israel R.

Job Details: 06/07/2023

"Got to the unit and the custoem stated they have lowes extended warranty but they call MAytag. I adviced the customer to call Lowes. He tried to call lowes while i was there but no luck he is callling us back when he gets lowes to dispatch the ticket. Order control, motor and harness if we get lowes dispatch.; ordrng 1 W11222082 (motor-drve) and 1 W11502823 (Control) and 1 W11376227 (Harness)"

We serviced a

MAYTAG DRYER

Model MEDB835DC

Near Centreville, VA 20120

Richard B.

Job Details: 06/07/2023

"CX complant. No heat. Prior diag found unit needs heater , Installed heater element. Checked voltage at electric outlet. 123 and 123 volts with 246 across . Unit is heting now. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21213

Shane M.

Job Details: 06/07/2023

new control. unit wrking properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manchester, MD 21102

Bernard M.

Job Details: 06/07/2023

"Cx complaint unit makes noise while operating. Cx played video of unit making loud grinding noise. Ran test cycle and the would occur when unit was slowing down to stop. Inspected underneath and found the piece of the splutch that goes around the drive shaft had slipped off. Found white dust all over splutch, Replaced part using pre-id, ran test and unit no longer makes noise. Unit checks good"

We serviced a

AMANA RANGE

Model AGR5330BAW3

Near Baltimore, MD 21213

Shane M.

Job Details: 06/07/2023

cx complaint the right rear burner isnt igniting. & unit isnt going past 340F. can confirmed burner. unit needs a harness. found broke seal to door. unit reached 350F bring back all parts. ordering seal.; ordrng 1 WPW10535778 (seal)

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Centreville, VA 20120

Richard B.

Job Details: 06/07/2023

"CX complant. Filter for hood wont go in. Found filter for hood out. Installed back into hood. Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Rockville, MD 20850

Brian F.

Job Details: 06/07/2023

"Cx states console not working, tested and confirmed. Installed new console, ran service test, unit completed test with no errors, fixed loose gasket on detergent dispenser door. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Hampstead, MD 21074

Bernard M.

Job Details: 06/07/2023

"When arrived, discussed service fees with cx and they stated they have extended warranty through Lowes. Instructed cx to contact Lowes so they can dispatch correct info for warranty purposes. Please have icemaker for return as pre-id part."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Delmar, DE 19940

Michael E.

Job Details: 06/07/2023

"Upon arrival i found that there were no adults at tghis house, only 2 children. I explained to CX that there must be an adult present to enter home. Could not reschedule due to CX unsure of when to schedule. No service done today.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Westminster, MD 21158

Brian R.

Job Details: 06/07/2023

took temp readings first of 0 in freezer 38 in fridge 8 through ice maker. unit set to 37 and 0 with almost 3/4 bin full of ice. cx said yesterday he got a ice cream bar out and it was soft and not as frozen as it was today. called unit in and spoke to Rob and ran unit though tests and checks and units running as its should. unit checks. job complete.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Glen Allen, VA 23059

John P.

Job Details: 06/07/2023

"Found unit loud and gurgling pressures appear to be higher than normal called tech line talked to Nate said to evacuate charge flush with nitrogen upon attempting to flush with nitrogen dryer port cracked and broke off replaced drier flushed with nitrogen vacuumed and charged found low water flow from circulation pump replaced circulation pump tested working as designed; ordrng 1 W11109499 (Drier JP/VS) and 1 W11542867 (Pump JP/VS), used 1 W11109499 (DRIER JP/VS), and 1 W11542867 (Pump JP/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NBEXRL00

Near Yorktown, VA 23693

Lucas R.

Job Details: 06/07/2023

"replaced lever, tested, unit working as designed."

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Millsboro, DE 19966

Michael E.

Job Details: 06/07/2023

Replaced the burner heads and caps as per previous diagnosis. I followed the service pointer and set both up for quick ignite. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Boyce, VA 22620

Ezra M.

Job Details: 06/07/2023

"noise during cycle. found gearcase leaking oil again. rotor gears showing wear from slider again. ordering gearcase, rotor, stator, slider and clutch.; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11195971 (stator)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Rockville, MD 20850

Julian H.

Job Details: 06/07/2023

replaced magnetron tested & working properly

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Stephenson, VA 22656

Ezra M.

Job Details: 06/07/2023

"door catch failed, not holding door shut. ordering catch; ordrng 1 WPW10610880 (catch)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Washington, DC 20002

Samuel R.

Job Details: 06/07/2023

installed harness and tested unit made no change at all.upon further testing got erro f7e1 and f7e6.found motor to be bad. called PS to order motor and reschedule for 6/12; snapped 2 QuickPics

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 06/07/2023

"installed sump assy and heater. ran diag cycle. no leaks, no errors"

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Washington, DC 20018

Samuel R.

Job Details: 06/07/2023

cx complaoint unit makes squaling noise.inspected unti and got no squaling noise.did find drum to bou ce up and down.found rollers to be bad.will need two more rollers so we can do the reapir. WPW10314173 ; ordrng 2 WPW10314173 (rollers)s

We serviced a

MAYTAG WASHER

Model mvw6200kw2

Near Pasadena, MD 21122

Alexander D.

Job Details: 06/07/2023

"cx complaint unit wont run thru cycles. inspected unit and verified complaint. motor just hums then skips to done. found capacitor leaking oil. replaced capacitor. tested unit. unit is now working properly. unit within serial# range listed in Technical Service Pointer #: W11632927 Rev C. Charge the repair parts and labor related to this repair to Special Project S17538. quoted 120.00 for service call, paid in full with c/c"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Newark, DE 19711

Frederick R.

Job Details: 06/07/2023

CX complaint is dryer top dented. Residence unoccupied. Verified complaint. Replaced drier top from pre-id. Unit is now repaired. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 06/07/2023

"cx complaint unit leaking on clean washer cycle only. all other cycles run fine with no leaks. cx thinks unit may be overfilling. inspected unit, no errors stored. autotest runs fine. pressure hose is clear. started clean washer cycle and waited to see where it stopped filling. it stopped filling an inch below double line in basket. then when it drained the water out, found the utility sink the unit drains into is draining too slow and spilling over, pic saved. advised cx it doesnt do this during normal wash cycles because they dont fill up with nearly as much water. advised cx to call plumber to correct slow draining sink. unit is working properly. cx paid 120 service call with c/c"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Chesapeake, VA

Zachery R.

Job Details: 06/07/2023

"cx complaint unit not drying dishes, cx stated they use rinse aid and prime hot watere at sink before starting unit. no faults stored. ran test cycle, element is good, unit working as designed. advised cx to run cycle and if issue persist c/b"

We serviced a

JENNAIR DBL WALL OVEN

Model JJW3830DS

Near Germantown, MD 20874

Julian H.

Job Details: 06/07/2023

replaced console & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Baltimore, MD 21206

Dustin F.

Job Details: 06/07/2023

"replaced filterhead, tested unit. unit now working as designed. CX due refund for valve."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Charlottesville, VA 22911

Kyle A.

Job Details: 06/07/2023

Cx complaint of unit leaking. Found units drain clogged and leak out of the top. Cleared drain and unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rockville, MD 20852

Brian F.

Job Details: 06/07/2023

"Cx states clip that connects manifold to upper rack wash tubes came off, glasses cracking. Reinstalled clip, ran service test cycle to make sure it stays in place. Cx only having issues with one type of drinking glass, stress cracks forming internally from thermal cycling over its lifetime, recommended cx stop using those glasses. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlottesville, VA 22901

Kyle A.

Job Details: 06/07/2023

Replaced hinges and unit is now as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Westminster, MD 21157

Brian R.

Job Details: 06/07/2023

helped repair and fix unit. unit checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/07/2023

Cx complaint drain issue found a paper towel stuck in the sump assy near the drain pump removed and tested for proper use unit now functions Normally charged 120.00 for service call

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near New Castle, DE 19720

Frederick R.

Job Details: 06/07/2023

"CX complaint is dryer no heat. Inspected/tested and found both TCO and element reading OL. Unit was also squealing loudly. Installed dryer repair kit from VS. Put unit back together and it is now heating and quiet. Dryer working properly. Job is complete; ordrng 1 WP3387747 (element FRVS) and 1 280148 (cutoff-tml FRVS) and 1 4392067 (dryer repair kit FRVS), used 1 WP3387747 (ELEMENT FRVS), 1 280148 (THRML CUTOFF FRVS), and 1 4392067 (DRYER REPAIR FRVS) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Richmond, VA 23294

Thomas B.

Job Details: 06/07/2023

Cx complaint unknown states she smelled smoke but not sure where it came from wether it was the washer or dryer diagnosed both units upon arrival ran diagnostics cycles unable to duplicate any smells ordering the pulley Assy due to some knocking while rotating ; ordrng 1 WPW10344192 (pulley-idr) and 4 WPW10314173 (support)s

We serviced a

AMANA RANGE

Model AGR6603SMS0

Near Wilmington, DE 19805

Taylor F.

Job Details: 06/07/2023

"Cx complaint is display out on control. Tested inspedcted and verifed complaint. Found the control to be defective. Ordering control, cannot reschedule at this time.; ordrng 1 W11620563 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near York, PA 17403

Sal R.

Job Details: 06/07/2023

"CX complai t is that the icebin is jamed and the auger will not turn. I found that the ice was jamed and possible frozen in place due to ice build up in the ice chute. I was able to use a steamer and attempted to steam under the installed icebin , I also was able to steam up from the dispenser throught the seperater and removed the ice blockage. I was still unable to remove the icebin. Bin is jamed and fragmenting in the door. I am orderign 1 ice maker (W10908391), 1 ice bin (W10910401), 1 control board (W11099340), and 1 LH door (W10849515 ). I have informed CX that it takes 6-8 weeks for new door to direct ship to home. CX will inspect the door and call office to set a return date.; ordrng 1 W10849515 (LH Door) and 1 W11099340 (Control) and 1 W10910401 (Ice bin) and 1 W10908391 (Icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Pasadena, MD 21122

Alexander D.

Job Details: 06/07/2023

"cx complaint unit not washing. inspected unit and verified complaint. f4e3 wash motor not running and f7e1 no heat. unit is heating. wash motor is getting 120v but not running. replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Richmond, VA 23294

Thomas B.

Job Details: 06/07/2023

Cx complaint unit is cooling but not reaching proper temperature in refrigerator or freezer seems to be 10 degrees above checked settings on Ui noticed the negative button is not responding ordering the user interface assy charged 230.81 cx paid by CC; ordrng 1 W11330486 (User interface)

We serviced a

MAYTAG DRYER

Model MEDB880BW

Near Bethesda, MD 20817

Israel R.

Job Details: 06/07/2023

cx complained unit wasnt turning on. Tested all thermistors are good and tested thermal fuse replsn got OL . thermal fuse was bad.. replaced thermal fuse and unit is now working as should.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/07/2023

"cx complaint unit is not getting water. inspected unit and entered diag and found f7e1, f9e1, fae2. cleared codes and ran auto test and found units wash motor did nothing but hum. replaced sump assy and tested unit for leaks and found unit now checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hampton, VA 23666

Justin W.

Job Details: 06/07/2023

cx complaint error code f8e4 confirmed complaint. checked unit to find water supply line leaking at valve. tightened and dried drip tray. tested no visible leaks visible. unit working as designed cx PIF.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Waynesboro, PA 17268

Andrew S.

Job Details: 06/07/2023

Cx complaint is that the unit is not dispensing ice. Upon arrival I found that the yoke is stripped. I was unable to get the yoke off of the motor shaft. I am ordering the motor and will use the other parts on return. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11671282 (Auger Motor)

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