We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Hyattsville, MD 20781
Samuel R.
Job Details: 02/16/2023
cx complaint unit is tripping breaker.tested unit and found all wiring to be good.ran service test the highest amp reading was durning.step 6 2.15amps.checked out let and checkes out good.unit starts a cycle just fine.unit is good and cx will need a new breaker.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Aldie, VA 20105
Daniel J.
Job Details: 02/16/2023
per notes installed gaskets to fan scroll also found items hanging over shelf and blocking vents informed customer with that blocking air flow could also cause cooling issuses in some sections water despensed before and after
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Clifton, VA 20124
Robert W.
Job Details: 02/16/2023
Replaced wheels and tested unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Falls Church, VA 22046
Leon
Job Details: 02/16/2023
cx complaint was unit making a loud nosie confirmed complaint after listen to the dryer for a few mins i hear the nosie the cx was talking about took unit apart replaced the idler and roller tested unit didnt hear tyhe sound cx said they didnt hear it cx saidnthey would call if they hear it again
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Woodbridge, VA 22191
Robert W.
Job Details: 02/16/2023
CX Complaint is the load and go not working. Inspected unit and found the load and go was turned off CX instrution unit is working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Rockville, MD 20850
Roberto I.
Job Details: 02/16/2023
"Cx complaint light bulb broke in the socket and got shock touching it.Inspectred unit, confirmed complaint and removed metal part of the light bulb stuck in the socket. Found nothing wrong with the socket and installed new light bulb provided by the cx. Unit tested ok. called Whirlpool safety and documented"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Selbyville, DE 19975
Michael E.
Job Details: 02/16/2023
Replaced MW door as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Midlothian, VA 23112
John P.
Job Details: 02/16/2023
CX complaint unit not making ice and stops dispensing water till you open door then unit plays jingle and dispenses fine. Called techline stated that issue is either in UI or in wire harness in door. But would try UI first. Adrian 1stW11086558 $195.69 uiW10908387 $152.16 icemaker $15 shipping$110 laborPotentially neededW10849513 $729.65 doorW11099342 $195.65 indoor ui
We serviced a
JENNAIR OVEN
Model WW30430P
Near Virginia Beach, VA 23451
Branden R.
Job Details: 02/16/2023
came out to replace parts on unit disasembled and found new element still not coming on in bake cycle . advised cx i will need another tech to pull unit out and properly diagnos unit . called office and office will be refunding 322.02 to cx card that they paid with .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Brunswick, MD 21716
Ricky E.
Job Details: 02/16/2023
"units upper rack adjusters have failed.. repaced with the update kit, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Little River, SC 29566
Paul F.
Job Details: 02/16/2023
Customers complaint is unit does not start washing. Turned on the unit and got it to run the first time I tried. Found no error codes stored. All check ok.
We serviced a
WHIRLPOOL RANGE
Model WCG51US6DS00
Near Clarksburg, MD 20871
Julian H.
Job Details: 02/16/2023
CX complaint about unit's rf burner is not as high as other burners confirmed inspected orifice & found it partially blocked by food debris remove orifice cleaned it & working CX didnt want knobafter quote COLLECTED SVC CALL $120 THRU APP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Frederick, MD 21701
Ricardo S.
Job Details: 02/16/2023
"Cx complains that the ice maker not workng porperly, makes ice every 24 hours .. water filter and water pressure cks ok, the connection on ice mkaer cks ok, Fc temp read 2 degrees, Fc temp 39 degrees, ..replaced ice maker.. reset i/m bottom, unit works fine"
We serviced a
WHIRLPOOL OVEN
Model WFE515S0EW1
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 02/16/2023
"Replaced part, unit tested ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Clarksburg, MD 20871
Julian H.
Job Details: 02/16/2023
LESS THAN 30 WHEN CX MADE APPOINTMENTCX complaint about unit not doing anything checked units errors found f7e6motor fault f7e1shifter fault did a calibration motor not moving just making a buzzing sound went to the bottom & found that cover had signs of belt rubbing against it found also that unit has a pan under & pipe sticking on the middle causing pulley to rub against it tightened pulley & centered belt tested again & working raised legs up a little to made clearance also found that space on pan if machine is move fwd allows unit to have clearance and dont touch middle if CX keeps having issue Must replace pan working fine now
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Henrico, VA 23231
Chris B.
Job Details: 02/16/2023
cx comp unit makes ticking sound when in spin inspected unit when on high spin found hoses beating back of unit adjusted hoses tested unit working as desighned foe2 over suds
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Washington, DC 20037
Shawn D.
Job Details: 02/16/2023
found unit had a loose connection in the back on a pin connector so fixed that and now compressor runs control and lights work. finished up compressor then addud uv drier to system vacumed unit down and filled to reomended and started cooling. put new drain pan on and told cx give 24 hours to cool. unit is good
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Baltimore, MD 21229
Eric W.
Job Details: 02/16/2023
cx complant of unit not compleating cycle inspected unit founderror for low flow started normal cycle and found no hot water found some one shut off hot water at the sink ran a whol normal cycle and it completed
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPA00
Near Davidsonville, MD 21035
Andrew H.
Job Details: 02/16/2023
"replaced the pump and tested unit, in test mode. all functions are working. i also gave tips on cleaning the unit"
We serviced a
WHIRLPOOL OVEN
Model KOSE507EBS20
Near Fairfax Station, VA 22039
Lloyd B.
Job Details: 02/16/2023
Cx complained the units lights would not turn off. Installed new latch and tested and it now operates on and off when the door is opened and closed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KTRS22EMWH00
Near Washington, DC 20007
Shawn D.
Job Details: 02/16/2023
cx complaint water dripping into fridge due to drain being clogged cx said. inspected unit and confimred drain is clogged. cleared ice angled pan for better draining and drains good. cleared condenser fulll of lint plugged unit in back in and strated coolign back down. collected for service fee unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Gaithersburg, MD 20882
Julian H.
Job Details: 02/16/2023
CX complaint about unit not making ice test temps on arrival FC 3* RC36* icebox 5.6* test 56 E0 test 57 01 test45 didnt fill found a frozen fill tube remove icemaker & fill tube cleared tube issue with fill tube heater confirmed power from ui replaced part from preid tested tes 45 & filled MUST WAIT 24 HRS TO SEE ICE
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near North East, MD 21901
Frederick R.
Job Details: 02/16/2023
CX complaint is oven temp not right. Inspected/tested and found both ovens needed to be calibrte. Calibrated upper oven +25 to get into range. Lower over -15 to get into range both at 350. Temp measurements performed by thermocoupler device. Range is now working properly. Verified cx email and POP. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Waldorf, MD 20601
Robert A.
Job Details: 02/16/2023
Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes. I ran a service cycle and found no leaks. I looked under the unit and did not see any damage. I ran 2 more service cycles and found the water in the standpipe rose to almost overflowing. With the amount of water in a normal cycle the water will definitely overflow easily. The cx needs a plumber to clear the standpipe to not overflow. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near Little River, SC 29566
Paul F.
Job Details: 02/16/2023
Customers complaint is unit very loud when it spins. Found the bearing pack is bad. Customer did not want to fix the unit. Customer states he was not notified about the service call. I called the office and advised them about the situation and aparently the email we sent come back to a bad email address. Customer refusing to pay service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Columbia, MD 21045
Eric W.
Job Details: 02/16/2023
cx complant of ice build up in freezer inspected unit found evap frozen over removed evap cover and found the defrost harness conector not pushed into the plastic conector reconected wite and tested unit unit now going into defrost cx is going to thaw out unit
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Burtonsville, MD 20866
Israel R.
Job Details: 02/16/2023
Installed new front pannel. Nametag was not otrdered customer is ok without. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Arlington, VA 22204
David J.
Job Details: 02/16/2023
Cx complaint water keeps leaking out of unit and soaking floor. Arrived today and inspected. Found sheet of frozen ice in bottom of FC. Removed sheet of ice and found drain to be frozen. Pulled unit out and inspected drain line. Could see something inside. Pulled drain off and washed out found a part of fruit or veggie stuck inside. Cleared and reattached to unit. Using steam gun cleared drain hole in catch pan. Cleared all ice. Unit is now working as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Gaithersburg, MD 20877
Julian H.
Job Details: 02/16/2023
replaced part tested & working
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Bethesda, MD 20817
Dustin F.
Job Details: 02/16/2023
"Cx complaint: dryer squeeling when runningInspected unit, found rollers squeeling and ceased. Unit needs dryer repair kit and idler pulley arm. CX wants to purchase parts and repair unit himself, i charged CX service fee and gave him part numbers. Saved quote for repair. understands 30 day service fee guarantee"
We serviced a
WHIRLPOOL COMBO
Model CET9100GQ2
Near Woodbridge, VA 22191
Demonte S.
Job Details: 02/16/2023
Went over all warranty information with the cx. Cx wants us to bill them. I advised that they call our office. Left all information with the cx. Cx siad he had to wait hours for his office to call me with payment. I advised I can't do anything until I receive payment.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Richmond, VA 23238
Thomas B.
Job Details: 02/16/2023
Cx complaint hinge broken removed and replaced tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Brambleton, VA 20148
Daniel J.
Job Details: 02/16/2023
per notes installed rack adjuster kit rack now secure and no longer falling
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS0
Near Fairfax, VA 22031
Brian F.
Job Details: 02/16/2023
"Cx states unit continues running after opening door, tested and confirmed complaint. Installed new interlock kit, tested, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Murrells Inlet, SC 29576
Rolf K.
Job Details: 02/16/2023
Cx complains frost around freezer door. Adjusted gasket and leveled fridge so door closes properly. Air leak fixed. All is ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hanover, PA 17331
Bernard M.
Job Details: 02/16/2023
Cx complaint items in RC are freezing. Inspected inside RC and items directly in front of diffuser. The cold air was blowing onto liquids and freezing them. Cx also had items against the back wall preventing proper air flow throughout. Instructed cx to remove large items from top shelf and off the wall. Explained how the air flow inside works and cx understood. Unit runs as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 02/16/2023
Cx complaint is that the rack wheel have failed and they are unable to use the upper rack. Upon arrival I found that the wheel mount has deteriorated and has failed. I was able to replace the rack wheels with the pre Id'd parts. I also found that the spray arms have debris in them causing the unit to not clean properly. I was able to clear the debris out of both spray arms. Unit is now functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Dover, PA 17315
Drew B.
Job Details: 02/16/2023
was able to replace the evap and drier cut and ported compressor when fininding no issues with compressor appearing pulled 30 in vac and filled to 5.50 oz 134a and took pic of the evap at full frost aptter and attached to sd mobile and allow 24 so hours
We serviced a
MAYTAG DRYER
Model MED8630HW2
Near Brambleton, VA 20148
Daniel J.
Job Details: 02/16/2023
complaint issues with filter housing removed door and holder found housing defective allowing large lint build up in bulder wheel repladed tested now sealing correctly
We serviced a
MAYTAG RANGE
Model MER4600LS2
Near Gaithersburg, MD 20877
Julian H.
Job Details: 02/16/2023
replaced glass top & working fine now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Chesapeake, VA 23321
Zachery R.
Job Details: 02/16/2023
"cx complaint no cool stiil, checked unit, fc at 0 degrees, rc at 48 degrees, come to find evap fan reading open, replaced evap fan motor and thermistor, stuck water bottle in unit so cx could measure temps when he get home this afternoon."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Chesapeake, VA 23321
Zachery R.
Job Details: 02/16/2023
"replaced led, verified operation, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW6000AW
Near Falls Church, VA 22046
Leon
Job Details: 02/16/2023
cx said they had a extended Warranty couldnt find it said they would call the extended Warranty place and call back
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dale City, VA 22193
Demonte S.
Job Details: 02/16/2023
"Installed Console, Button and Guide. Tested the unit. Unit is working as Designed."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Midlothian, VA 23114
John P.
Job Details: 02/16/2023
CX complaint oven door not opening checked unit found latch stuck in between lock and unlocked reseated latch into unlock position tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Richmond, VA 23223
Chris B.
Job Details: 02/16/2023
cx comp unit drops ice on floor advised cx to leave cup under unit for at least three sec after disp ice insp unit fan and comp and baffle all working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Montgomery Village, MD 20886
Julian H.
Job Details: 02/16/2023
replaced sum/motor & working properly
We serviced a
AMANA DRYER
Model NED4655EW1
Near Henrico, VA 23231
Chris B.
Job Details: 02/16/2023
"cx comp unit will not get hot insp unit conf cx comp found open tco replaced 279816 tco from vs tested unit working as desighned; ordrng 1 279816 (tco), used 1 279816 (tco) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Henrico, VA 23231
Chris B.
Job Details: 02/16/2023
cx comp unit door will not lock insp unit conf cx comp found strike not catching lid latch replaced strike tested unit working as desighnend
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Richmond, VA 23224
John P.
Job Details: 02/16/2023
CX complaint unit not working check unit found voltage not going through cord ordering cord; ordrng 1 W10850133 (Cord)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mechanicsville, VA 23111
Chris B.
Job Details: 02/16/2023
replaced timer tested unit working as desighned
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near North East, MD 21901
Frederick R.
Job Details: 02/16/2023
"CX complaint is MW light not working. Inspected/tested and found faulty lamp. Replaced part from VS. Unit is now working properly. Verified both CX email address and POP; ordrng 2 8206232A (lamp 40 watt (FR VS))s and 1 look (look), used 2 8206232A (bulb (FR VS)) from stock"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near North East, MD 21901
Frederick R.
Job Details: 02/16/2023
"CX complaint is dryer not drying properly. Inspected/tested and found unit is heating and working properly, timer working properly. CX admitted just him and his wife and they mix laundry with towels and use sensor dry. Explained the use and care of dryer to CX. Dryer is working as designed. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JUCFP242HM11
Near Reston, VA 20190
Jason A.
Job Details: 02/16/2023
CX complaint FRIDGE FC door difficult to open. Found seals are good & not sticking. RAILS are full of moisture condensation frost. Tried to clear the frost but embedded inside knooks & crannies. JA needs to stop using lube not rated for FC temps. Rails show in stock WP but low count. JJ to RETURN + CALL TECHLINE > JJ; ordrng 1 W11599890 (Right RAIL FC) and 1 W11599889 (Left RAIL FC) and 1 LOOK (LOOK - JJ TO RETURN)
We serviced a
MAYTAG DISHWASHER
Model MDB7959SKZ0
Near Magnolia, DE 19962
Frederick R.
Job Details: 02/16/2023
Replaced heater element per prior tech's diagnosis from service pointer. CX was paid in full before appt. Tested unit after replacement and it is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Rockville, MD 20850
Leon
Job Details: 02/16/2023
Client complaint was the unit drain pump wire Wire was cut Confirm complaint Removed old lower wire harness installed the new wire harness client said they was having a issue with the control not always working and not draining the water out the dispenser And also a loud rocking sound when unit wasn't high speed Ordering suspension and new control; ordrng 1 W11556728 (Control) and 1 W11396716 (Suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ocean City, MD 21842
Michael E.
Job Details: 02/16/2023
"CX complaint: slow ice. Upon CX description (1 batch every 3-4 hrs and 3-4 days to fill bin), i realized IM is working properly. I adjusted the door alignment and lowered FC temp to increase ice production. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Chesapeake, VA 23322
Branden R.
Job Details: 02/16/2023
"cx complaint lid not latching - top load washer checked unit and found lid lock has proper vac when trying to lock but it doesnt allow unit to lock , lidlock is DOA . ohmed out all other major componets and everything checked good other then lidlock ordering new lock for proper repair to be done .; ordrng 1 W11394572 (lidlock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Silver Spring, MD 20906
Israel R.
Job Details: 02/16/2023
Intalled new ice maker if this still not working the unit will need new control W11546609 and UI W11203289.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Virginia Beach, VA 23455
Justin W.
Job Details: 02/16/2023
cx complaint unit leaking. checked unit to find valve at top of rc leaking. also found leak at house supply valve. notified cx of house valve leaking. ordering triple valve at top of rc to complete repair.; ordrng 1 W11579561 (triple valve.)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Baltimore, MD 21215
Shane M.
Job Details: 02/16/2023
installed parts. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Randallstown, MD 21133
Robert L.
Job Details: 02/16/2023
"cx complaint not cooling properly, found temps 60 in RC damper open with no iair flowing, found 30 FC, found evap completely engulfed in ice, found bi metal open in diag, unit not defrosting, will use bi metal harness on return, cx owes $140 labor on return"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Beltsville, MD 20705
Israel R.
Job Details: 02/16/2023
Customer complaint unit is not heating correctly. I tested heater element and is OL. intalled new heater collected in full unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near North Beach, MD 20714
Shane B.
Job Details: 02/16/2023
complaint is the unit leaking water. it was shut off when i arrived. line is broken in the rear of the unit where it goes to the filter housing. replaced tube with preIDed part and turned water on. its dripping slowly from the supply hook up. i tightened it slightly. ran the water and found it spraying from another water line near the valves. not sure what water line is needed because they arent pictured. ordering all lines. needed line is the one that goes up the back left of cabinet to the water dispensor.; ordrng 1 W11615170 (tube door) and 1 W10837812 (tube-water) and 1 WPW10496649 (tube-water)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Lothian, MD 20711
Shane B.
Job Details: 02/16/2023
"complaint is unit not drying. when i arrived unit was running and clothes seemed hot and damp. i found unit is heating somewhat. temp prob reached 120, i normally see around 200 inside the drum while running. unit is also making a buzzing noise. took unit apart. found nothing out of place. all rollers/idler spin smoothly. reassembled unit and noise was gone. replaced element with preIDed part and tested unit again. unit is now heating to 135 when checked at the rear of the unit with duct removed. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Fort Washington, MD 20744
Robert A.
Job Details: 02/16/2023
"Cx complaint that the unit is not cooling the RC and the door IM is not working. I inspected the unit and confirmed the complaint. I found the RC evap is covered in ice. I ran the RC, FC and ice box fans and all worked as designed. The unit needs a new evap cover that includes the temp sensor and fan as well as a new IM. I'm ordering the parts for the return visit.; ordrng 1 W10889841 (evap cover_LOOK) and 1 W10898228 (IM assembly)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Richmond, VA 23234
John P.
Job Details: 02/16/2023
Found lidlatch laying in basket replaced latch and strike tested working as designed
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lewes, DE 19958
Michael E.
Job Details: 02/16/2023
"Replaced the control, lid latch and lower wire harness as per previous diagnosis. Tested unit but we are not getting power to stator through the new wire harness. Reordering wire harness. Scheduled return visit for 2/21 AM; ordrng 1 W11568984 (lower harness reorder)"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Mechanicsville, VA 23116
Chris B.
Job Details: 02/16/2023
cx comp unit will not heat in ovens insp unit conf cx comp found both bake ignitor wire seated on connectors seated wires tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Smyrna, DE 19977
Taylor F.
Job Details: 02/16/2023
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the evap heavily frozen over and warm temps. 25 in FC and 55 in RC. Got all thermistor reading from control and they were all in range. Cx informed me the unit will freeze up and they will unplug it for 24hrs and it will work for about a week. Called WPTL and gave AUSTIN all of my readings. Came to the conclusion the control is not going into a defrost. This is a software issue. Ordering control, cannot reschedule at this time due to FBO part.; ordrng 1 W11558182 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Chesterfield, VA 23832
John P.
Job Details: 02/16/2023
Replaced latch and strike tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Chesapeake, VA 23320
Austin D.
Job Details: 02/16/2023
"cx complaint unit is leaking around drain hookup. found no broken parts but i did find a dented tub on the back edge. this is causing the fill housing to not have a secure fit around the tub. therefore, leak is being caused. ordering a new tub to resolve the issue.; ordrng 1 W11409866 (tub)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ02
Near Midlothian, VA 23112
John P.
Job Details: 02/16/2023
"CX complaint unit not draining and leaking water in to floor, checked unit found ptrap clogged, cleared obstruction tested working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Virginia Beach, VA 23455
Austin D.
Job Details: 02/16/2023
cx complaint the unit is shutting down prematurely before the clothes are actually dry. checked the unit and found that the moisture harness was reading out of range. ordering a new moisture harness. other than that i showed cx how to turn off eco boos and to also used timed dry on smaller loads. cx agreed.; ordrng 1 WPW10298258 (harns-wire)
We serviced a
KITCHENAID RANGE
Model KDRS505XSS03
Near Washington, DC 20015
Dustin F.
Job Details: 02/16/2023
"Cx complaint: after rat got stuck on terminal blockCX removed back and cleaned up rat before arrival, CX has exterminator working on house. Inspected unit, found no voltage comming from wall, inspected breaker and found the breaker has soft reset, and after CX had issue with rat they didnt reset breaker properly. i reset breaker, confirmed proper voltage and tested unit, cooktop works upper and bottom oven works."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Eldersburg, MD 21784
Robert L.
Job Details: 02/16/2023
"cx complaint squeal in spin, found f3e2,f2e1 stored, diagnostics passed, ran drain and spin, heard light squeal from tub seal, found trans fluid on clutch (see pic), found shaft moves almost 1/2' and knocks had on change of direction, quoted $680 to repair, cx declined, collected $120 visa; ordrng 1 W10752283 (washplate) and 1 W11393685 (transmission)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Midlothian, VA 23112
John P.
Job Details: 02/16/2023
Installed fill tube for ice maker cleared ice from ice maker cup cycled tested working as designed
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Providence Forge, VA 23140
Orbie
Job Details: 02/16/2023
upon arrival couldn't find door. after finding door found more damage to liner of door. leaving door assembly on site. ordering part to complete repair.; ordrng 1 W11617223 (liner)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Silver Spring, MD 20906
Roberto I.
Job Details: 02/16/2023
"CX complaint no power.Found control not responding. Power supply ok, unable to run test mode, indicator lights didn't work. Found control led light on but control not responding. Replaced control board, ran a calibration cycle and then a test cycle. The unit worked as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 02/16/2023
"Cx complaint, not cooling-freezing properly, cabinet temerature at 70 degrees, ran factory test, found fresh food evaporator leak, also ice box fan not running properly. Compressor and filter drier was ordered. also ordering evaporator and fan motor to complete the repair. Advised cx dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 W11492867 (fresh food evap) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Silver Spring, MD 20906
Roberto I.
Job Details: 02/16/2023
"CX complaint unit noty spinning properly.Ran test mode, found no errors. Ran a test cycle and then manual spin and manual agitation. I was unable to replicate any issue, the unit worked as designed."
We serviced a
WHIRLPOOL WASHER
Model wtw4955hw1
Near Woodbridge, VA 22192
Demonte S.
Job Details: 02/16/2023
"Inspected the unit. Found that the cx is saying that the Washer will start a cycle, when the Washer light hits Wash the Washer will not Agitate. It stops it's cycle and start to drain. Checked the Capacitor to the unit. Capacitor is reading Open Line, even if you switch the leads around. ( Advised the cx we will have to fix this issue first to see if any thing else is bad with the washer.) Cx paid in full by Card. ; ordrng 1 W11395618 (Whirlpool Washer Capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model krff507hps00
Near Silver Spring, MD 20902
Roberto I.
Job Details: 02/16/2023
Ms on unit not matching information on p/o. Advised cx to call aig.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Timberville, VA
Danny R.
Job Details: 02/16/2023
installed parts still giving code was told bc tech line to get control; ordrng 1 W11099784 (cntrl-elec)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/16/2023
Installed new sump. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Germantown, MD 20874
Julian H.
Job Details: 02/16/2023
CX complaint about unit not cooling started to click when I walked in CX had unit unplugged plugged back tested on test 4 & 5 with wattmeter changing incremets of 3 to 4 watts unit need to be running for at least 24hrs to do diag; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Glen Rock, PA 17327
Bernard M.
Job Details: 02/16/2023
"Replaced part, recalibrated and ran auto test, test completed without any further issues. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Pawleys Island, SC 29585
Rolf K.
Job Details: 02/16/2023
cx states unable to hook up water line to valve. Found bad molding on valve not allow water line to thread on. Ordered new dishwasher inlet valve.; ordrng 1 WPW10327249 (dishwasher inlet valve)
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ1
Near Ocean Pines, MD 21811
Michael E.
Job Details: 02/16/2023
Replaced all the parts as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA01
Near Lovettsville, VA 20180
Ricky E.
Job Details: 02/16/2023
"hs 165, ls -1... fzr evap shipped damaged, but tech line needs to be called. pressures were prerfect in the unit at time of service; ordrng 4 w11632139 (led kit)s and 1 W10915406 (evaporator) and 3 3callcount (3 call count)s and 1 look/look (look/look)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Chesapeake, VA 23323
Zachery R.
Job Details: 02/16/2023
"cx complaint unit not draining. checked unit. f8e3, f9e1, f0e2, f5e2, cleared codes, and used shop vac to clear water from drain pump, drain pump measuring 42ohms, come to find debris is drain filter, removed debris, ran test 12, no faults after test cycle, unit working as designed, advised cx to run clean wash cycle with affresh tabs."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Fairfield, PA 17320
Bernard M.
Job Details: 02/16/2023
"Cx complaint unit leaks and doesn't complete cycles. When arrived found the unit is leaking oil from underneath. Inspected and found oil all over clutch and belt dust inside the shield. Entered diag and found error code F8E1 long fill. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 W11165546 (inlet valve)"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Baltimore, MD 21209
Shane M.
Job Details: 02/16/2023
cx complaint the unit shut off & displayed H on cooktop. broil water on cooktop twice. called techline. cx will need to buy new pans.
We serviced a
MAYTAG DRYER
Model MDE2706AYW
Near Red Lion, PA 17356
Drew B.
Job Details: 02/16/2023
"chris techline advised doing everything in circuit together after failed attempt again today motor harness, cycling therm and pts swtich cx is calling AHS about next step of not wanting service bc of the length of failures..; ordrng 1 W10169313 (door switch) and 1 WP2200376 (motor) and 1 56000 (wheel) and 1 WP37001136 (cycliung therm) and 1 37001150 (harness (MAKE SURE THIS IS MAIN HARNESS!!))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Chesapeake, VA 23322
Austin D.
Job Details: 02/16/2023
came out to resolve the issue. replaced the ice bin and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charles Town, WV 25414
Ken M.
Job Details: 02/16/2023
"Suspension tested good, does not need to be replaced. Basket arrived to massive dents on opposing sides. Need to reorder basket.; ordrng 1 W11513243 (basket)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mineral, VA 23117
Thomas B.
Job Details: 02/16/2023
Cx complaint unit is not working properly inspected unit removed and replaced the hinge and inner door panel tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Madison, VA 22727
Eric F.
Job Details: 02/16/2023
"Spoke with techline. Ran amp draw on compressor, compressor pulling low amps, techline states that unit is having both the electrical issues that have been resolved as well as a sealed system issue. Cx going to reach out and see if kitchenaid will offer labor coverage on compressor job, cx also concerned she may have been double charged. Resheduling call back for tomorrow after I confirm charges with office. Will write up full sealed system quote after speaking with her.; schdld next appmnt for 2/17 FRI !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hagerstown, MD 21740
Ken M.
Job Details: 02/16/2023
"Start relay replaced and power restored. Monitored freezer compartment temperature to ensure temperature was dropping steadily. Unit is starting to cool, unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Culpeper, VA 22701
Eric F.
Job Details: 02/16/2023
"Cx purchased filter on previous techs advice. Tested unit with old filter in, water flow restricted. Try unit without filter using systems internal filter bypass, unit dispensing water properly. Installed new filter, unit dispensing water at full volume now. Tested fridge ice maker, found E5 error code, ice maker thermistor error. Ran Ice maker motor and ice maker fill test, motor and fill test passed without issue. Unit now getting proper water, receiving proper voltage. Will need new ice maker to address bad ice maker thermistor.; ordrng 1 W11579560 (ice maker)"