We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Germantown, MD 20876
Julian H.
Job Details: 06/07/2023
CX complaint about unit not drying dishes inspected no errors found that CX is using an echo brand of detergent & rinse aid recommend cascade ran test mode all components working properly recommend CX to use high temp heat dry with heavy & normal let her know that plastics are not going to dry because of porous surfaces drain has a loop unit is working as designed CX didnt like this not happy with product
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near York, PA 17403
Sal R.
Job Details: 06/07/2023
"CX complaint is that the unit made a squeeling sound during 2 was cycles. I found no error codes stored in diag and I was able to run a auot test, recalibration, and manuel high speed spin test and found no evidance of abnormal noise . I found the unit to be opperating as designed with out concern. UNit test good. servie covered under
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LM02
Near Ashburn, VA 20147
Ken M.
Job Details: 06/07/2023
"Customer complaint is that the vent trim is not straight. Vent trim removed and reinstalled, but still bows in the middle. Ordering vent trim.; ordrng 1 W11299322 (vent trim)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Winchester, VA 22601
Ezra M.
Job Details: 06/07/2023
no ice. ice maker stopped mid cycle due to damage to wire harness from door to ice maker. ordering fc door; ordrng 1 LW11026425 (dor-fip)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Bowie, MD 20721
Leon
Job Details: 06/07/2023
replaced motor and fuse tested unit everything worked great seen that the push to start button was push in repostsion the button everything works as it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Harrisburg, PA 17112
Justin L.
Job Details: 06/07/2023
Cx complaint gasket issues. Was able to access unit and found torn gasket allowing warm air in and creating condensation in unit. Was able to replace with pre-id and heat to fit. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Riva, MD 21140
Alexander D.
Job Details: 06/07/2023
"cx complaint frost in fz. inspected unit and verified complaint. found slide rails not pulling door shut tight. replaced slide rails. tested unit. unit is now working properly. quoted 575.23, paid in full with c/c"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near York, PA 17403
Sal R.
Job Details: 06/07/2023
CX complai t is that the heating element is wraped. I found that due to the wraped element the lower spray arm melted causing a burning smell. I foun d in diag a F9E4 error code. I also found a pice of broken glass in or around the gears witch turn the spray arm. I called WP Saftey Team and explained my findings. WST approved a parts auth. Please see Parts and SR provided by WST as well. I am ordering 1 Lower spray arm (W10860176) and 1 heating element (W10703867). I have set a return date for 6/13. CX owes $120.00 for labor charges once the repair has been completed.; ordrng 1 W10860176 (lower spray arm 9) and 1 W10703867 (heating element 30)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near York, PA 17403
Sal R.
Job Details: 06/07/2023
CX complai t was that the sound / chime stop sounding on the unit when powering on / off and after completion of a dry cycle. I was able to access and replace the fascia and unit test good.
We serviced a
AMANA DRYER
Model NGD4655EW3
Near York, PA 17403
Fred G.
Job Details: 06/07/2023
cx complaint unit is not heating. inspected unit and found gas valve was faulty. replaced burner assy and found unit now heats and checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near West York, PA 17404
Fred G.
Job Details: 06/07/2023
"cx complaint ice is falling from ice bin. Inspected unit and found ice maker is leaking, water is freezing in ice bin and when ice is dispensed that auger shaft made the ice bin fail. unit needs ice maker and container to correct issue.; ordrng 1 W11284458 (ice maker) and 1 W10850492 (container)"
We serviced a
WHIRLPOOL DISHWASHER
Model kdte334gps0
Near Annapolis, MD 21401
Alexander D.
Job Details: 06/07/2023
"cx complaint unit wouldnt start cycle and was acting like a button wasnt working right. inspected unit and verified complaint. f2e1 stuck key error stored. all buttons responding at this time and cycle is starting. cx said they havent used it for a few days so button probably got unstuck but more than likely will happen again. replaced console. tested unit. unit is now working properly. console covered by entitlements. quoted 230.00 for service call and labor, paid in full with c/c"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/07/2023
installed all ordered parts. tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Shenandoah, VA 22849
Danny R.
Job Details: 06/07/2023
"cx states air is leaking in i found unit to have gasket sag and air gap in mulion i used heat gun and sillcon to fix gap and gasket unit checxksok; used 1 482338 (adhesive), and dr vs ( dr vs) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Federalsburg, MD 21632
Michael E.
Job Details: 06/07/2023
"CX complaint: dryer masking loud noise. Tested and verified complaint. I found 1 of the suppoirt rollers bearings failed. Replaced the 2 rear support rollers, tested unit and it is now working properly. Job is complete; ordrng 1 349241T (support,roller van stock), used 1 349241T (ROLLER van stock) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC1
Near Reinholds, PA 17569
Cody H.
Job Details: 06/07/2023
"CX complains unit will not drain nor will door unlock. Found unit drain filter was clogged and caused unit to not be able to drain. was able to clear clogged filter and restore draining function to unit. Unit now works as designed, no further work needed. CX paid in full with card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Purcellville, VA 20132
Ricky E.
Job Details: 06/07/2023
"LW11038917 707.23, WP4373559 45.07, shipping 100.00, labor 120.00, tax 45.14customer stated that the unit wasnt making ice. verified issue and fnd the im harness broken at the base of the door... customer to replace the unit.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269VEQ4
Near Newport News, VA 23602
Justin W.
Job Details: 06/07/2023
cx complaint unit stops working water and ice won't dispense and unit stops coolling. upon arrival unit working as designed. advised cx of possibility of being issue with control. cx paid for part. installed and programmed new control for code 1720 per model/serial sticker. unit working as designed. advised cx to monitor and if unit stops wroking to try to have us come out when it is not functioning. cx agreed. placed control in bin for core
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Fairfield, PA 17320
Drew B.
Job Details: 06/07/2023
cx complaintt hat unit is not doing anythiugn wont unlock and just flashes f9e1 and the water is out of it but pump just runs and runs tried factory reset and also unplugging connectors from board and no differnce stuck relay on the contorl to the pump annd will need the acu W11624943 and call when in to return for service..; ordrng 1 W11624943 (acu spec order)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near York, PA 17408
Sal R.
Job Details: 06/07/2023
CX comoplai t was that the unti would not start a wash cycle. i found that the the unti had no error codes stored in duag. I was able to run a test cycle and found that the lid locked and water fille. Unit would then make a loud buzzing souns and no movment formt eh ba=sket or wash plate. I was able to inspect the under side of the unti and found the run cap had failed. I replaced the run cap and unit no completes test cycles and a recalibration. Unit test good.
We serviced a
WHIRLPOOL COOKTOP
Model CVG4280B
Near Potomac, MD 20854
Brian F.
Job Details: 06/07/2023
"Cx states LR knob difficult to turn, LR burner won't light. Found LR knob broken, left ignitor loose. Reinstalled ignitor, cleaned and adjusted LR burner. Tested, all burners lighting properly, cx said they will source new knobs themselves"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Culpeper, VA 22701
Danny R.
Job Details: 06/07/2023
cx complante unit isnt rising well . i found unit to have loose conection at fill vavle cold and not filling the hole time in rinse reseated conections now unit fills good and checksok.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Virginia Beach, VA 23462
Carl A.
Job Details: 06/07/2023
replaced consule tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chester, VA 23831
Chris B.
Job Details: 06/07/2023
replaced gharness tested unit working as desighned
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Carrollton, VA 23314
Zachery R.
Job Details: 06/07/2023
"cx complaint unit loud and not starting, checked unit. unit constantly trying to drain. no faults stored. calibrated and tested, no faults after test cycle, started rinse and spin to verify unit works in consumer cycle. unit woking as designed. cx paid service call, advised ticket is open for 30 days."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Upper Leacock Township, PA 17540
Cody H.
Job Details: 06/07/2023
"CX complains unit is still off balance and shuts off after repairs. Unit shows f0e5-off balance error. Called wp techline due to repeated visits and spoke to Adrian who said due to unit not having off balance issue empty nor having off balance issue with small/medium load while technician is present unit is working as designed, cx is experiencing loading issue, cx instructed on proper loading. No further work needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Suffolk, VA 23434
Branden R.
Job Details: 06/07/2023
"cx complaint unit wont start , checked uint and found warped latch not allowing unit to properly lock causing unit to not cycle . tryed to uninstall and reinstalled . still unable to get it to properly allow lid to shut fully unit will need new strike for repair. also ordering lock just in case ,; ordrng 1 W11457841 (strike) and 1 W11394572 (lock)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23464
Carl A.
Job Details: 06/07/2023
"cx complaint of unit not cooling ,took temps of 26 in freezer 48 in fresh food,found ice ball in freezer evap ,found fresh food evap covered in ice thaw out to find thermistor total correted,spoke with LR advise unit will need seal system work along with the addational parts for repairs cx owes for service call and 2 parts evertthing else cover under entitlemnts; ordrng 1 W11087438 (Evaporator Fan Motor) and 1 W11457241 (Evaporator Drain Pan) and 1 W11492867 (Refrigerator Evaporator) and 1 WPW10608485 (evaporator) and 1 W10832994 (Refrigerator Compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near West Springfield, VA 22152
Jason A.
Job Details: 06/07/2023
CX complaint WASHER vibration & recently squealing noise during rinse & spin. Level unit. Spin tub by hand. Inspect motor & splutch & pulley components are tight. No signs of oil. Check for error codes & verify cold & hot water connections. Tub not spinning very fast at end of test & tried drain & spin > JJ; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11395618 (actuator) and 1 W10721967 (splutch) and 1 W11513246 (ACU)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/07/2023
cx complaint the unit is still leaking underneath. checked the unit and found the insulation satruateda the left bottom corner of the unit. tried to recreate the leak and was unsuccesful. called techline. was told to replace the door seal on the bottom and the spray arm. either the seal isnt sealing all the way or the spray arm is clogged in a portion creating too much pressure on the other portions. ordering both parts. both in stock rescheduled for friday. cx is available after noon.; ordrng 1 W10909089 (door seal) and 1 W11101428 (spray arm)
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near Sterling, VA 20165
Richard B.
Job Details: 06/07/2023
"CX complant. Rack falls down. Prior diagnosis found unit needs left and right adjusters , and cover. Installed and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS26C4XXY04
Near Elkridge, MD 21075
Robert L.
Job Details: 06/07/2023
"cx complaint not making ice, found no power to module, initially red light not on at emmitter, jumped out switches and reset power still showing no bin removed and seated connections at hinge, ui and emiiter, reset power red light returned, found only 45 volts to icemaker, harnes good for icemaker and at hinge, quoted $713 for control and icemaker, cx declined to repair, collected $120 visa"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Suffolk, VA 23434
Branden R.
Job Details: 06/07/2023
"came out to replace parts on unit , disassembled and replace front display ui. unit will need control UI behind the display . ordering proper part for repair .; ordrng 1 W11082783 (Assembly, User Interface)"
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WET4024HW0
Near Charlottesville, VA 22903
Eric F.
Job Details: 06/07/2023
"Went to do install, found damage to tub. Removed unit with second tech assistance, inspected assembley. Found valve hoses reversed, blowing water down behind and under tub. Corrected hose assembley, tested unit, unit working as designed. Tub came in defective."
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL204ESB01
Near Clarksville, MD 21029
Justin S.
Job Details: 06/07/2023
the door has come in damaged again(pic). cx is tired of getting damaged doors and doesnt want to order another door
We serviced a
WHIRLPOOL DRYER
Model MEDP575GW1
Near Annapolis, MD 21403
Alexander D.
Job Details: 06/07/2023
"cx complaint unit making scraping sound and shaking. inspected unit and verified complaint. found front roller has big flat spot in it. replaced roller, tested unit. something is still rattling. found coin inside one of the drum baffles. removed coin, tested unit. unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lititz, PA 17543
Cody H.
Job Details: 06/07/2023
"Was able to access unit and replace parts per previous visit. Tested unit, unit now works as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL FREEZER
Model WED9450WW1
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/07/2023
"Installed new belt and pulley , tested unit. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/07/2023
cx complaint the unit is making a loud noise during dispensing water. found the unit with alot of water pressure being supplied to the unit. cut back the pressure some and the unit seems to be dispensing alot better without as much pressure. unit is good to go. if the issue persists. we will need to add a regulator on to the back of the unit. let cx know and to call us if the issue persists.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Virginia Beach, VA 23453
Austin D.
Job Details: 06/07/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. ran a calibration cycle. unit passed. ran a drain and spin and normal to test unit fully. unit passed all tests. unit is good to go.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Boyds, MD 20841
Ricardo S.
Job Details: 06/07/2023
"Replaced inlet valve, unit tested several times and water level is good, also the water pressure from sump pump is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/07/2023
last vist temps lower than set point but also had items hanging over shelf informed customer air flow restrictions this vist nothing blocking back wall no items froze but complaint of jelly in glass jars harder than normal temps near sensor 38 f back wall top shel and second 38 f informed customer glass retains cold better than plastic and we could raise the temp
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Yorktown, VA 23690
Lucas R.
Job Details: 06/07/2023
"replaced control, compressor came on pulling .5 amp draw, pressures -20 and 75, pressurized nitrogen, found pinhole leak on suction line at evap, repaired with lok ring, vacuumed and charged, pressures 5L 110H, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Winchester, VA 22602
Ezra M.
Job Details: 06/07/2023
"not cleaning properly. no errors stored, ran full diag cycle, completed normally with no errors. unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/07/2023
"CX Complaint is the unit isnt operating properly. Inspected unit and found no error codes tested unit and unit is working properly, CX instruction on how to start unit, Unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Clarksville, MD 21029
Justin S.
Job Details: 06/07/2023
cx says the unit has a lot of vibration in cycle ever since they first got it. unit is on the second floor and on a pedestal. the unit is not rocking when i check for level. put the unit into a spin and can feel the unit vibrating the room and the dryer next to the unit during ramping. f0e2(suds) error code in memory. ran the auto test cycle and the unit is filling draining and spinning good. the suspension bouces back good. called tech support and spoke with a bruce.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/07/2023
Cleared ice/ water and installed new fan w/ harness in fc. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Waldorf, MD 20603
Shane B.
Job Details: 06/07/2023
cx complaint is the FC light not coming on when door is opened. i found a small amount of frost causing the switch to get stuck. once cleared the light worked fine. verified gasket is sealing. cx said they had freezer overloaded for a cookout recently and door may have gotten stuck open slightly letting warm air in. unit is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS1
Near Alexandria, VA 22307
Lloyd B.
Job Details: 06/07/2023
"Cx complained of a leak. Inspected the unit and found signs of water on the front panel but, no signs of where it comes from as the problem could not be duplicated. The cx is unaware of when it happened and cannot recall seeing water on the floor. The marks are on the right side where there is no vent. Removed the front and there is no water marks on the inside near the control, where the water mark is opposite on the console. Cosmetic issue cx does not want a new panel. Job complete; ordrng 1 WPW10751392 (panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Quinton, VA 23141
Chris B.
Job Details: 06/07/2023
cx comp gap in fc door gasket insp unit conf cx comp seated door thawed ice from gasket and door seat heated and seated gasket unit sealed and working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Newport News, VA 23606
Justin W.
Job Details: 06/07/2023
"cx complaint unit not functioning and stops mid cycle. checked unit to find intermittent continuity in harness between control and pump. unable to locate harness split. checked to find error codes f8e6,f9e1. found oil leak near gearcase.ordering harness and gearcase to complete job.; ordrng 1 W11568984 (harness) and 1 W11510461 (washplate) and 1 W10752187 (screw) and 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"
We serviced a
GLADIATOR REFRIGERATOR
Model GAFZ30FDGB05
Near Falls Church, VA 22043
Christian C.
Job Details: 06/07/2023
Cx complaint of frosting in cavity. Inspected unitfound frost inside unit. Called techline found liner to be warped. Found gap between liner and outer shell. Advised to seal with silicone. Cx says they will call whirlpool before try to get it repaired. If cx calls back order 482338-silicone
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Culpeper, VA 22701
Danny R.
Job Details: 06/07/2023
unit had issues with parts per wp tewch line i installed parts and parts installed two times found gear care shaft moves not allowing shifter and stator unit is put up for review wp will contact us for further info of what to do .; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Norfolk, VA 23510
Carl A.
Job Details: 06/07/2023
"cx complaint of unit leaking water ,checked unit to find water leaking from icemaker,found icemaker to have cracked on side of maker ,replaced icemaker was unable to tested unit fully as water had been cut off to building advise cx if they have any more problem to call back"
We serviced a
WHIRLPOOL DISHWASHER
Model Wdt970sakz0
Near Alexandria, VA 22307
Lloyd B.
Job Details: 06/07/2023
"Cx complained the unit did not drain. Inspected the unit and found that it fills and tires to drain, but is slow. Under the sink, the drain line was clogged. Was able to knock debris loose from the line and tested 3 times and it now fills and drains fully. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WEG515S0FS2
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/07/2023
"cx complaint flames too high. checked unit, all burners including oven flames are too high, adjusted burners, no difference. ordering regulator and returning with pressure tester for proper diagnosis.; ordrng 1 W10898290 (valve-gas)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC
Near Odenton, MD 21113
Emmanuel R.
Job Details: 06/07/2023
Started taking unit apart but then I opened the suspension box and found 3 out of 4 suspensions rods not straight. Reorder suspension. rescheduled 6/13/23; ordrng 1 W11396716 (suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Jason A.
Job Details: 06/07/2023
CX complaint FRIDGE door alarm flashing at display & FC has frost & ice buildup. Cleared all ice. Heated rails & wiped away frozen lube. Lube not rated for FC temps & hardens slows down rail door closure. Heat gasket to remove wrinkles. Replaced magnets & controls. Test dispensing. Leaned unit back to assist closing > JJ
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Newport News, VA 23606
Justin W.
Job Details: 06/07/2023
"cx complaint unit does not complete cycle. checked unit to find error codes f0e3,f2e1. checked to find signs of gearcase leak on tub. ordering parts needed for repair.; ordrng 1 W10752187 (screw) and 1 W11550891 (agitator) and 1 W11393685 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC4
Near Alexandria, VA 22314
Lloyd B.
Job Details: 06/07/2023
"Cx could not figure out the cycle. After reading the manual, infromed the cx on how to use the appliance. Cx instruct. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Robert L.
Job Details: 06/07/2023
"cx complaint not cooling found temps 45 Rc, 28 Fc, found only 1 rung down to bottom of frost pattern, compressor on pulling 1.08 amps and all fans running, sealed system leak, ordering compressor , evap and drier, office scheduled for thurs 6/15 3 count sealed system; ordrng 1 W11557671 (compressor) and 1 W11504415 (fitting 28A) and 1 W11504431 (fitting 28B) and 1 W11506619 (fitting 28C) and 1 W11109499 (drier-tube) and 1 W11504433 (fitting 31A) and 1 W11504447 (fitting 31B) and 1 W11546692 (Fc evap) and 1 W11504448 (fitting 16A) and 1 W11506620 (fitting 16B)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/07/2023
"cx complaint unit is loud and rust in wash basket. checked unit, come to find oil leaking from bearings onto clutch, belt, and motor, quoted cx for repair. cx paid $120 service call, advised ticket is open for 30 days."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/07/2023
"replaced motor, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/07/2023
"cx complaint unit displaying f2e2 and no repsonse. checked unit, unit has 13vdc supplied to ui, quoted cx, cx approved repair, replaced ui, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Jessup, MD 20794
Robert L.
Job Details: 06/07/2023
"cx complaint nto cooling found temps 60 RC 28 FC, found evap frozen over, found bimetal open on test 6 , found no voltage off control at P2-7 heater output, ordering control and will use evap harness on return, collected $230 visa cxx paid in full; ordrng 1 W11224256 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Clarksville, MD 21029
Robert L.
Job Details: 06/07/2023
"installed damper per previous, much quieter, tested all ops ok"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Seaford, DE 19973
Michael E.
Job Details: 06/07/2023
CX complaint: long dry times and stops before clothes are dry. Burnt lint smell. Tested and verified complaint. I ran air flow test with an electronic air flow tester and unit failed in the yellow. I disconnected vent line and ran test again and unit passes without vent attached. I advised CX to contact builder on this since unit is less than 1 yr old. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Smithsburg, MD 21783
Andrew S.
Job Details: 06/07/2023
Cx complaint is that the dryer is just humming but won't rotate. Upon arrival I i attempted to start the dryer and verified the complaint. i then held the door switch and started the dryer. I spun the drum and found that the motor was able to spin the drum on its own. I found that the motor is unable to start the drum. I am ordering the motor and blower wheel. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near McLean, VA 22102
Simon
Job Details: 06/07/2023
CX complaints DW washer not cleaninig properly .UNIT checks .uit replaced CONTROL (MAIN) UNIT tested in diagnostic mode .unit works as designed.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Columbia, MD 21045
Robert L.
Job Details: 06/07/2023
"cx complaint no light and display not lite cant chang e temp, found unit running fine temps 40 RC and 6 FC (FC packed), found door, switch not responsive, harness foamed in and exptemely short, explained liner needed to be cut to access, replace switch from truck stock, cx was ok with way liner was left (see pic), tested all ops ok"
We serviced a
MAYTAG OVEN
Model MGR6600FZ
Near La Plata, MD 20646
David J.
Job Details: 06/07/2023
"CX complaint unit will reach temperature and then after 10 minutes click back on again. Arrive today and inspected unit and verified her complaint. Tested unit and found unit working as intended. Customer was unaware how unit shuts off after reaching temperature and cut back on after temperature drops. She had never heard that noise before. She had stated she does not bake a lot, but this time in particular she was around and heard it happen, and just did not know if that was working properly. Inspected all features everything is working as intended. Explain to customer how this unit works Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Ashburn, VA 20148
Ken M.
Job Details: 06/07/2023
"Customer complaint is that the unit runs for a long time or would not stop. Checked for stored error codes and found F0E1. Ran tests 1, 2, and 3 and the water lines are not reversed. Ran test 12 and the unit is draining, but the pump is excessively loud. Rest of the cycle ran normally. Inspection of the drain catch and hose found no obstructions. Drain pump impeller is loose. Ordering drain pump.; ordrng 1 W11458345 (drain pump)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Waldorf, MD 20602
David J.
Job Details: 06/07/2023
"CX complaint customer is concerned of new smell not going away. Arrived today and inspected unit tested and inspected both bake and broil elements and they were working properly tested and inspected all burners as they were working properly as found everything was tight With no issues. Ran convect bake and fan pulsed correctly and was running when it needed to. Preheat oven to 325° on convect and opened door and had no smell. Smelt around unit and could not find any smell that would be concerning. Customers husband has stated the smell has definitely gone away more since it was purchased, but they just wanted to verify to make sure everything was OK to use. I found no issues with unit and unit is safe to use. Unit is working as intended. Call Techline safety to document findings."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waldorf, MD 20602
Shane B.
Job Details: 06/07/2023
installed ordered part and set a timed dry cycle for 50min. after 10min the timer had advanced to the 40min mark. unit is working as designed.
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS02
Near Accokeek, MD 20607
Shane B.
Job Details: 06/07/2023
glasstop was shattered when i arrived. this is the 3rd glasstop that was delivered damaged. i called the parts specialist and they are going to have new glasstop shipped to the office to be inspected before being sent with tech. schedule when part is available.; ordrng 1 W10296933 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Clinton, MD 20735
Shane B.
Job Details: 06/07/2023
complaint is the unit not making ice. confirmed complaint. cycled IM and it competed cycle. valve buzzed and i can hear water running but nothing made it to the IM. i pulled unit out and found the water line to the valve was not plugged into the valve. tried to attach it but the valve is damage and it will not stay attached. repalced valve with preIDed part and tested IM again. this time IM filled properly and unit did not leak. working as designed.
We serviced a
MAYTAG DRYER
Model MEDX700XL0
Near Clinton, MD 20735
Shane B.
Job Details: 06/07/2023
installed orderd part. teste dunit for cx. unit is workign as desgined.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Baltimore, MD 21215
Brian R.
Job Details: 06/07/2023
cx complaint is unit not working and lid locked and wont power on or do anything. units plugged into a GFI plug. tried code and nothing. checked power at plug and plug is dead and wont reset. tried pushing buttons a few times and cant reset. went down to check breaker and breaker was tripped and also a GFI breaker. reset and now unit checks. advised cx to replace outlet as well as breaker if issue comes back as unit checks. job complete.
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Chevy Chase, MD 20815
Israel R.
Job Details: 06/07/2023
"Customer complaint unit is not heating. We tested unit and found the unit is not heating. Remvoed covers and tested heater and found heater is OL. Repalce heater collected in ful. Unit is back to normal operations.; ordrng 1 WP3387747 (element 85.68), used 1 WP3387747 (ELEMENT IR VS) from stock"
We serviced a
KITCHENAID OVEN
Model KODE500EWH20
Near Bethesda, MD 20814
Israel R.
Job Details: 06/07/2023
Went to installed the new trim and was all torn apart. I put back together and when i closed the door the vent popped apart. ALso the door is rubbing because there is not space between the warming drawer under it and the trim. There is not plywood or support unde the oven so it dips down. Reordering dent please make sure we check the vent it should come in une piece because is glued together. Adviced the custoemr that to get it perferct they need to take the warming drawer and trim the cabinet or installed plywood under the unit soe it does not dip and hit the trim.; ordrng 1 W11369885 (Vent (CHECK MR/MA))
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Alexandria, VA 22314
Jason A.
Job Details: 06/07/2023
"CX complaint FRIDGE would cool down & FC items freeze for aout 24hrs then temps get warm. Checked evap & no frost pattern. Look for UV dye. loside in vac & hi side 50psi. Turned on compressor & lo side went to deep vac. See Sdpics. Checked schraeders lo side has possible leak. Pulled out unit & check condenser & all components for UV dye. None found in pan or rear of unit. Replaced lo side schraeder & run vac, Held for 20+ minutes. I dont have a nitrogen regulator in loaner van. Run vac & refilled with R134a. Good frost pattern forming. Advised CX leak possibly in cabinet & wont be repairable > JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf736sdam14
Near Suffolk, VA 23434
Branden R.
Job Details: 06/07/2023
"cx complaint unit not making ice , checked unit and found all fans running as designed . fridge temp at 38 and freezer at 5 ice box fan tested good . checked for ice maker error codes and it had a E2 icemaker lost home postion not allowing unit to cycle ice maker . unit will need new ice maker for repair . quoted cx for new ice maker and cx unsure if repair or replace at this time . CX PAID SERVICE CALL IN FULL . saved quote"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/07/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and tested operation. unit is running as designd. no error codes present after parts replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model kdte204kps1
Near Alexandria, VA 22314
Lloyd B.
Job Details: 06/07/2023
"Cx complained the unit did not operate. Installed new sump assy and tested and it now fills, washes and drains. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ4
Near Great Falls, VA 22066
Richard B.
Job Details: 06/07/2023
unable to leave voice mail message about part not here. Voice mail box full. RB
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/07/2023
Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the RC evap to be defective causing refrigerant to leak out. Temps were 38 in FC with a ball of ice on evap and 48 in RC with a partial frost pattern. Ordering RC evap and dye drier. Called office and rescheduled for 6/13/23. 2CT SEALED SYSTEM; ordrng 1 W11492867 (RC evap) and 1 W10143759 (drier (service))
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Clinton, MD 20735
Shane B.
Job Details: 06/07/2023
"cx complaint is the unit not dispensing ice or water. tested dispensor and found it does flow but flow is weak. replaced filter with 1 cx had on hand, flow looks much better. ice bin is full of ice but dispensor just buzzes when paddle is pressed. even with bin removed auger motor does not turn, only buzzes. no frost under ice bin. auger motor has voltage. ordering auger motor. cx showed me a broken bracket on the top drawer in FC section. orderign left side bracket. cx paid in full for repair. schedule when parts are available.; ordrng 1 W10822606 (motor) and 1 W11131390 (bracket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/07/2023
"cx complaint is the water dispensor still being a trickle. cx said after last visit he had a plumber out and pressure to the unit is now 70psi. i tested dispensor and got only a small trickel then nothing. ice bin is mostly full but cubes are small and fill tube is now clogged with ice. i removed filter and tested again, still no flow. pulled unit out and checked pressure at supply. it seems to have good pressure when disconnected from the unit. unit is set to recomended temps. prob shows 31 in RC section. used heat gun to warm resoviour but it didnt feel frozen, no changes after heating. ordering filter head and valve for return visit. schedule when parts are avilable.; ordrng 1 W11162042 (housing) and 1 W11546685 (valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Leesburg, VA
Lloyd B.
Job Details: 06/07/2023
"Cx complained the unit did not operate. Installed new sump assy and tested and it now fills, washes and drains. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Hughesville, MD 20637
David J.
Job Details: 06/07/2023
"CX complaint unit is not dispensing water or making ice. Arrived today and inspected unit and verified complaints. Found when dispensing water no water would come out and found small chips of ice in ice bin. When pressing dispenser I could hear water valve turning on. Called unit out and inspected waterline and found valve was turned off. Turn valve on and tested water Spencer and now have water coming out. Before testing I had removed water filter but after turning water on, I replaced water filter and water started to come out but then turned to a trickle. Removed filter again and tested and it is dispensing properly. Customer stated they recently had change the water filter its possible the water filter was bad. Filter head was not making any noise while dispensing and after water filter was removed there was no trickle of water coming from filter head. Filter head is good as well as inlet valve. Customer is going to purchase a water filter and call us and let us know if anything changes. Unit is working as designed job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Laurel, MD 20708
Emmanuel R.
Job Details: 06/07/2023
"Installed process stub to check pressure, system had a full charge. Compressor only pushing out 15psi and -1 vaccum. Compressor not working properly. Replaced compressor and tested for leaks. No leaks found. Filled with 50oz r600.Unit is now buidling a frost pattern. Advised allow 24hrs for unit to get cold."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/07/2023
cx cancled at the door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bethesda, MD 20814
Israel R.
Job Details: 06/07/2023
Customer complaint unit is not defrosting. I tested the unit and found the unit is not defrosting. thawed frost found the harness for the heater has come loose and damaged the harness. Unit will need new heater. Splice heater connector to make it work for the customer. Ordering heater. The heater is special order part.; ordrng 1 W11650660 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Laurel, MD 20707
Emmanuel R.
Job Details: 06/07/2023
"Cs unit is not cooling again,confirmed complaint.I found the evap frozen over, defrosted unit thermsitor reading 34k in freezer frozen over, control wont turn heater on diagnotics, Unit needs a control board , heater and harness with thermistor.; ordrng 1 W11321508 (control) and 1 W11650662 (heater). Unit needs a control but im ordering everything to be replaced"
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Mechanicsville, MD 20659
David J.
Job Details: 06/07/2023
"CX complaint kitchen is being remodeled and when unit came out of box, they were small cracked edges on edges of cooktop arrive today in verified complaint found no issues that customer had caused that unit arrived as is ordering black glass cooktop for return visit and will return when part arrives; ordrng 1 WPW10396824 (Black glass cooktop)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Linthicum Heights, MD 21090
Shane M.
Job Details: 06/07/2023
"cx complaint the unit isnt dispensing ice or water. can confirmed. removed filter . no water. pulled unit out, verified water to unit. 120v to both valves. valves buzzin but water passing. ordering both valves. unit in tight spot.; ordrng 1 W11512399 (valve inlet) and 1 WPW10341320 (dual valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Salisbury, MD 21801
Michael E.
Job Details: 06/07/2023
CX complaiont: ice bin getting water in it which then freezes. Tested and verified complaint. Documented ice bin in pics. Called WPTL went over all parts replaced and what stood out in testing was that dispenser filled 8oz in under 5 seconds. CX informed me that this takes 1-2 months to start happening. Ordering water presuure valve. Also i adjusted the wall valve till it took 8 seconds to fill 8oz. Scheduled return visit for 6/15; ordrng 1 W10786952 (valve)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Salisbury, MD 21801
Michael E.
Job Details: 06/07/2023
CX complaint: soot and rubbibg inside unit. Tested and verified complaint. I found the left side dented in and was rubbing the drum. The dust is paint and metal dust from the rubbing and drum rubbed a hole in left side of cabinet. I pushed dent back out so drum would clear. Drum did wear a hole in the left side. Called WP safety. Safety asked me to have CX contact them for resolution. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Salisbury, MD 21804
Michael E.
Job Details: 06/07/2023
CX complaint: intermitantly gets warm in FC then resumes cooling. Tested and verified complaint. 37 in RC anbd 2 in FC. Evap thermistor at 30kolms at 37 degrees. Thermistor reading is way off. Unit just completed defrost cycle. Ordering thermistor. Scheduled return visit for 6/13 any time; ordrng 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW
Near Wilmington, DE 19803
Taylor F.
Job Details: 06/07/2023
Cx complaint is unit leaking water. Tested inspected and verifed complaint. Found the cold water line leaking water down back of unit for sometime now. Unit has been sitting in the drain pan full of water for an extended period of time and the motor/slider stator ect. is corroded. Unit had multiple error codes regarding motor faults. Cx decided to buy a new unit. Cx paid 120.00 service call by CC. Job is complete.