Service History 484 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Norfolk, VA 23518

Justin W.

Job Details: 06/08/2023

cx complaint unit not spinning out clothes. checked unit to find no error codes. ran test 12 successfully. put 4 towels in unit on normal cycle. unit currently working normally. called techline spoke to Chris. unable to replicate issue. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Parkville, MD 21234

Shane M.

Job Details: 06/08/2023

"cx complaint the unit isnt dispensing ice. pulled icebin, found teeth missing from icebin. replaced bin. unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Lewes, DE 19958

Frederick R.

Job Details: 06/08/2023

"CX complaint is sweat on FC doorTest 34 is set to 02(sensor off) and test 35 is set to 01(always on)Spoke to at WPTL. Had me take FC temp at 2deg and check where gasket met door which was bottom of vertical mullion. Ed said to have rails replaced. Ordering new rails, FC door and gasket. Cannot reschedule. Needs Lowes auth.; ordrng 1 W10919622 (dor-fip) and 1 W11668671 (slides FC) and 1 W10407216 (gasket-fip)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Towson, MD 21286

Shane M.

Job Details: 06/08/2023

cx complaint screen is screwed up & not showing proper numbers. can confirmed. found console lifted & allowing water getting under. ordering console w UI. wrong part was pre id.; ordrng 1 W11460908 (console) and 1 W11505225 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Millsboro, DE 19966

Frederick R.

Job Details: 06/08/2023

Replaced IM and valve per prior diagnosis. Unit is now working but water floww is really slow. Checked water line behind unit and made sure piercing valve was open all the way and then checked water hooked to valve and barely any water flow. Suggested to CX to have house valve installed instead of piercing valve. Unit itself is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Yorktown, VA 23693

Lucas R.

Job Details: 06/08/2023

"cx complaint unit not freezing ice cream, checked unit temps at 5 and 37, full frost pattern on evap, unit resting, low pressure at -5' hg, minimal product in fc, called techline spoke with brandon, advised cx needs to ad more product or keep jugs of water in fc to help hold temp, unit working as designed. referred cx to customer service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Stevensville, MD 21666

Taylor F.

Job Details: 06/08/2023

Cx complaint is unit not cooling. Tested inspected and verifed complaint. Replaced 3 way valve and drier from previous diagnosis. Vacumed down and refilled with 4.50oz of 134A. Unit is now working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Lanham, MD 20706

Samuel R.

Job Details: 06/08/2023

cx complaint unit is not making ice.inspected unti and found unit to not make ice.ran service test 56 and got error codes e2 and e5.unit will need a new ice maker.W11658802 special order ; ordrng 1 W11658802 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Arlington, VA 22205

Christian C.

Job Details: 06/08/2023

Cx complaint unit door handle is not secure. Inspected unit found right door handle mounting screws not secure. Secure screws to door and handle. Unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hughesville, MD 20637

David J.

Job Details: 06/08/2023

CX complaint unit is not heating arrived today and verified complaint found with unit on new heat is being produced disconnected power and check voltage at wall and had 240 V AC. Pulled unit out and check power at terminal block and head 248 V AC across both L1 and L2 two. Remove back panel And ohms out thermal fuse and found it read 0.00 and out heating element and read 9.6. Replaced TCO kit plugged unit up and had heat retightened power wire at terminal block. Found L1 to be loose reassembled unit and reattached vent tested again and unit now has heat. Unit is working as intended. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Georgetown, DE 19947

Michael E.

Job Details: 06/08/2023

"CX complaint: auger gets hung up. Tested and verified complaint. Called WPTL Ice getting stuck or auger getting stuck. Ordfering ice bin assembly per WPTL. Scheduled return visit foer 6/15 AM; ordrng 1 W10558423 (ice container,comp)"

We serviced a

WHIRLPOOL FREEZER

Model KRFF707ESS01

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 06/08/2023

"Replaced parts, ran test#4 triple valve and frost pattern cks ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Williamsburg, VA 23188

Orbie

Job Details: 06/08/2023

"cx complaint unit leaking. checked unit found F8E4, F9E4. found water sitting in drip pan, cleared water from pan, checked float switch, 0.1ohm in resting, open pressed in. ran two tests . called tradecare and was advised it was cosmetic and not able to be covered. (cx very irate). ran unit for another 30 minutes on regular cycle, found unit leaking from right side, pulled unit out to find top rack not sealing to cabinet causing leak to happen from right hand side of unit. gave cx whirlpool contact number as well as tradecare phone number. cx advised he wants a new unit. called techline to document. spoke with Chris. was advised to ask cx to clean inside of unit with stainless cleaner, if spots don't come off then its a defect in the metal and can be replaced.; ordrng 1 W11596053 (Tub Mount, Third Level Rack (right Hand)) and 1 W11579562 (track)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Waldorf, MD 20602

David J.

Job Details: 06/08/2023

"CX complaint unit would not start heating on bake or broil. Inspected unit and verified complaint. Remove bottom pan and oven and tested unit and found igniter. Never lights canceled test and pulled unit out on mat. Disconnected power unplugged, igniter and replace with new part reinstalled of parts and tested unit. igniter is now lighting and starting reassembled unit in place back in countertop reinstall door and tested and unit was climbing in temperature while I was leaving. Unit is now working as designed job complete"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waldorf, MD 20602

David J.

Job Details: 06/08/2023

"CX complaint unit makes noise any time it is filling. Arrived today in verify complaint. Found cold water valve makes a screeching noise when filling when running diagnostic cycle unit completed cycle with no other errors check for air codes and had none before and after cycle unit is going to need a new inlet valve to properly repair, ordering part for a return visit and will return one part arrives.; ordrng 1 W11210463 (Water inlet valve)"

We serviced a

MAYTAG REFRIGERATOR

Model MFT2574DEM01

Near Upper Marlboro, MD 20772

Leon

Job Details: 06/08/2023

melted all the ice covering the evap then replaced the evap fan motor tested told cx give unit about 24 hours for IM to get to the right temp then use it

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Arlington, VA 22213

Christian C.

Job Details: 06/08/2023

Installed ice box fan. Turned IM on. Set temps to recommended. Fan is good.

We serviced a

KITCHENAID HOOD

Model KVWB406DSS4

Near Fredericksburg, VA 22401

Ezra M.

Job Details: 06/08/2023

"new install, unoccupied home. damage to hood. found damage is to bottom rear of frame, and not to a replaceable part. damage is unrepairable."

We serviced a

MAYTAG FREEZER

Model MFW2055FRZ00

Near Norfolk, VA 23503

Justin W.

Job Details: 06/08/2023

cx complaint ice maker not working. confirmed complaint. checked voltage between l and n to find 122 vac with door switch closed and 8 vac with door switch open. jumpered over t and h to find motor would not turn when door switch was closed. jumpered valve to find valve sends water to ice maker. ordering ice maker to complete repair.; ordrng 1 4317943 (icemaker)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Baltimore, MD 21209

Drew B.

Job Details: 06/08/2023

replaced parts and tested and flashes f8e4 right way again will need float switch W11545764 and call to rechd no signs of lesk after repsir. coudldnt even test to veirfy just flashes f8e4 right away.; ordrng 1 W11545764 (float switch)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Washington, DC 20002

Sherwood

Job Details: 06/08/2023

cx complaint to cold. arrived and installed part tested waited for unit to reach 350 degrees. repair complete

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Bowie, MD 20720

Samuel R.

Job Details: 06/08/2023

cx complaijt unit is not closing prperly.inspected unit and found hinges to be faulty.replaced hinges and unit is now closing properly

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near Leesburg, VA 20176

Daniel J.

Job Details: 06/08/2023

damage to microwave door ordering outter door paid in full six in stock; ordrng 1 W10775493 (door)

We serviced a

KITCHENAID ICE MAKER

Model kuid508hps00

Near Falls Church, VA 22043

Christian C.

Job Details: 06/08/2023

Cx complaint unit is not making ice. Inspected unit and ran through diag cycle water is slow. Tested incoming water and pressure is good. Installed new valve. Water is now strong. Cx paid in full.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Portsmouth, VA 23703

Carl A.

Job Details: 06/08/2023

"cx complaint of unit not heating ,checked unit to find wire on heating element not fully seated reseated wire on element tested unit works as deisnged"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Franklin, VA 23851

Zachery R.

Job Details: 06/08/2023

"cx complaint defective console and hot water valve, verified issue, console not seating to top panel, hot water solenoid not allowing water to pass. ordering parts needed to complete repair.; ordrng 1 W11363976 (console) and 1 WP8312709 (clip) and 1 W11038689 (valve)"

We serviced a

WHIRLPOOL RANGE

Model WFE500M4HS

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 06/08/2023

replaced outer panel. new outer panel didnt have plastic film on it and there was alot of lines that seemed like they would clean off. advised cx to clean door with SS cleaner and call back if theres any blemishes. unit is now working properly

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Bowie, MD 20715

Samuel R.

Job Details: 06/08/2023

cx complaint unit is not working.inspected unti and found unit getting 120v/reset power to unit and unit started working.ran a test cycle and unit is working as it should

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Pasadena, MD 21122

Shane B.

Job Details: 06/08/2023

"cx complaint is the unit not finishing the cycle, just flashing sensing light. when i arrived light was flashing. held start to cancell then checked for codes. found F8E1. tested unit and found poor flow from cold valve. found supply has good pressure. not much debry clogging screen on the valve. replaced valves with preIDed part and tested unit. both valves have good flow. unit compeleted servie cycle with no issues. ran calibration cycle. cx paid in full for repair."

We serviced a

KITCHENAID COOKTOP

Model KFGG504KPS3

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/08/2023

"Cx complaint the front left burner won't ignite. Attempted to ignite LF and it would only spark. All other burners ignite as designed. The burner cap doesn't sit down far enough and it allows the gas to escape and the spark can't ignite. Ordering burner caps, once available contact cx to reschedule; ordrng 1 W11605759 (burner caps)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Quinton, VA 23141

Orbie

Job Details: 06/08/2023

cx complaint filter stuck in housing. confirmed complaint found faulty release causing issue. unit needs new filter housing to complete repair. as per cx leaving filter housing off of unit and they're leaving water off until return visit. called office to reschedule sooner on another tech. scheduled for 6/13/23; ordrng 1 WPW10394053 (housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Quinton, VA 23141

Orbie

Job Details: 06/08/2023

"cx complaint unit was not cooling but it is now, but not making ice. checked unit found frost built up in freezer. pulled evap cover just to verify everything good down there. test 57 - 01. test 45 heard valve humming but no water coming out. turned test 19 on, removed filter cover, was able to then blow through water valve into icemaker. retested test 45, unit now working. advised cx to monitor future operation of ice production and to call us back if problem persists."

We serviced a

WHIRLPOOL WASHER

Model WFW90HEFW1

Near Alexandria, VA 22301

Jason A.

Job Details: 06/08/2023

CX complaint WASHER F3 F6 F8 errors. Wont unlock all the time or load is not washed + fabrics are dry. Cleared errors clean gasket drain ports. Valves good flow & good drain. Errors did not return. CX did not want repairs done at this time > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/08/2023

Cx complained the unit did not run. Installed new sump and it passed each test in diagnostics. Job complete

We serviced a

KITCHENAID COOKTOP

Model KECC567RSS02

Near Upper Marlboro, MD 20774

Leon

Job Details: 06/08/2023

cx complaint was burn switch was bad confirmed issue replaced the switch then tested unit each burner everything worked as it should

We serviced a

IKEA OVEN

Model IBS350DS03

Near Baltimore, MD 21210

Drew B.

Job Details: 06/08/2023

cx complaint that unit and was cooking on a higher temp and when arrived foudn the unit to have breaker on to it and also the led on the consoel was off. i found. the fuse was open nd needed replaced call to reschd.; ordrng 1 WPW10545255 (fuse-thrml)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Baltimore, MD 21214

Drew B.

Job Details: 06/08/2023

cx complaint that unit is not going through the cycle and also found the overlay not displaying correctly the leds on the screen. will need the float switch for the f8e4 and no gasket level issu and hsoe etc no issues there will need thge following parts.; ordrng 1 W11460908 (console overlay) and 1 W11545764 (float switch)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 06/08/2023

"cx complaint clicking noise, squeal noise when filling, and basket shaking in spin, no errors stored, found clicking from relay when changing from hot ot cold, also slight water hammering of pipes in wall, found slight squeal when slow spin starts and stops, found blet rins and flat spots on cam and nut loose, replaced cam and belt, secured tightly, retested now quiet, cx to recoed any further noise issues, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/08/2023

Per previous tech I was able to access and replace the valve and the filter housing. I then tested the unit and found that it is now dispensing water as intended. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/08/2023

Cx complaint is that the oven gasket was not seated and fell down on the broil element and had a thermal event. I found that the clips were not secured allowing the gasket to sag. I am ordering the gasket. please contact cx when the part is available to schedule the return visit.; ordrng 1 W11542153 (Oven Gasket)

We serviced a

JENN-AIR MICROWAVE

Model JMC2427IL03

Near Alexandria, VA 22314

Jason A.

Job Details: 06/08/2023

"CX complaint WALL MW F1E5 error. Replaced inverter, mag & apl mgr. Set clock & test MW heats. No error code returned > JJ"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Ellicott City, MD 21042

Robert L.

Job Details: 06/08/2023

"upon arrival cx said unit has been working fine for over 2 weeks staight since last visit with deli unplgged, replaced deli harness, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Columbia, MD 21044

Robert L.

Job Details: 06/08/2023

"cx complaint not cooling in Fc, found frozen over again, steamed clear, ohmed heater @32ohms, no voltage at yellow wires to heater, also found when running test 89 compressor was running, call VIA SS tech line and whirlpool tech line no idea, had to reset control to stop, techline had check voltage at connector in ceiling pins 2/3 (yellow to yellow only had 60 v, ohmed out harness and open, they said to replace harness, also tested control at P2-7 to nuetral and got 120v in test 89 , control good, ordering evap heater harness... need to count to steam out on return..; ordrng 1 W11614809 (evap heater harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near West Friendship, MD 21794

Justin S.

Job Details: 06/07/2023

went over oow pricing with the cx and they declined the repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Suffolk, VA 23434

Branden R.

Job Details: 06/07/2023

"came out to replace all parts on unit , removed door and disassembled unit , replaced both evap covers and main control . reassembled unit and tested all major componets are running as designed ."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mount Wolf, PA 17347

Fred G.

Job Details: 06/07/2023

i was able to access unit and replace the latch and bezel as per previous tech. tested unit and found unit finished test but at end of test unit diplayed a F5E3. entered diag and found only a f5e3. cleared code and ran another auto test. at end of cycle unit did finish with out issue or codes. I am ordering control just to rule out that issue. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11513246 (control) and 1 W11513248 (lid latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hampton, VA 23666

Justin W.

Job Details: 06/07/2023

replaced harness tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23223

Thomas B.

Job Details: 06/07/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, cam assy, wash plate, castle nut, center post screw, the tub outer and inner were not needed cx requests them to be picked up. Tested and inspected for proper use unit now functions Normally"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hyattsville, MD 20784

Samuel R.

Job Details: 06/07/2023

replaced parts and tested unit.npw working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Chesapeake, VA 23323

Branden R.

Job Details: 06/07/2023

cx complaint unit not cleaning properly . checked unit and found sump and pump pushing water but you can barely hear water hitting tub . found cx had no rinse aid . advised cx i will be ordering pump for unit . and advised cx to keep rinse aid full at all times to help with cleaning; ordrng 1 W11665769 (SUMPPUMP ASSY)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cartersville, VA 23027

Kyle A.

Job Details: 06/07/2023

Cx complaint of unit not completing cycles. Did confirm unit is not following diagnostic cycle at all and a couple time became unresponsive. Ordering control for return.; ordrng 1 W11513246 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/07/2023

"Cx complains about a noise when the microwave is in use, inspected unit, i ran unit for 2 min, motor and heater curcuit works ok, cx said that the fan sound to loud, connection cks ok, order fan motor; ordrng 1 w11441128 (vent fan motor)"

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model WET4024HW0

Near Charlottesville, VA 22903

Kyle A.

Job Details: 06/07/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Clarksburg, MD

Ricardo S.

Job Details: 06/07/2023

"Cx complains that the Rc light flickering.. inspected unit, confimr issue, conneciton cks ok, faulty led, replaced part, unit tested and led works fine"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Essex, MD 21221

Dustin F.

Job Details: 06/07/2023

"CX complaint:unit still not coolingInspected unit, thawed unit out. found unit has bad control per SP# W11642483 (two stickers) replaced control and forced unit into defrost to confirm function. unit defrosts good. unit now working as intended."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/07/2023

one stop vent grille nolonger attached to sheild new vent grille plastic clips broke off reordering sp order; ordrng 1 w11598202 (vent) and 1 W11598135 (trim)

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Essex, MD 21221

Dustin F.

Job Details: 06/07/2023

CX complaint: unit stopped and wont work. inspected unit confirmed complaint. removed lid assembly to get cx clothes out as lid lock was stuck locked. found unit had european wiring. however adapter shorted at back. also found Thermal fuse on dryer open. Ordering new thermal fuse.; ordrng 1 WP3392519 (thermal fuse)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, VA 22603

Ezra M.

Job Details: 06/07/2023

"noise concern. found splutch gears broken from grinding due to failing actuator. replaced splutch, belt and actuator; ordrng 1 W11481722 (actuator em vs), used 1 W11481722 (ACTUATOR) from stock"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Middle River, MD 21220

Dustin F.

Job Details: 06/07/2023

"Replaced both parts and tested unit, unit now working as intended,"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/07/2023

moisture on mullion slight tear in right side fridge door gasket test 63 for mullion heater on not heating checked connections good ordering mullion and door gasket; ordrng 1 W11649966 (mullion) and 1 W10917313 (gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/07/2023

Found leak at process stub. Reflowed solder but unit would still not hold pressure. Called techline after checking for leaks with soapy bubbles and nitro and uv. Could not find additional leaks. Possible leak in case. Techline sending to review.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near York, PA 17406

Fred G.

Job Details: 06/07/2023

i was able to access unit and replace the control and element as per previous tech. tested unit and found unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Silver Spring, MD 20910

Israel R.

Job Details: 06/07/2023

"Technical Service Pointer. Customer complaint units door is falling off, unit is not drying. Tested unit and the door is just dropping. I found left hinge failed. Replace both hinges. Ran test found heater is turning on and it has already been updated to the newest version. I checked error codes and found FAE3 electrical fan error. Ordering. Vent assembly and controls. Call customer when part is available.; ordrng 1 W11414073 (Vent) and 1 W11410062 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Davidsonville, MD 21035

Alexander D.

Job Details: 06/07/2023

cx complaint display not showing correct times. inspected unit and verified complaint. found extra segments of display are lighting up that arent supposed to. ordering console. 2nd tech needed to unstack dryer. call cx to schedule return visit once we have eta on part; ordrng 1 W11591400 (console)

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ10

Near Silver Spring, MD 20901

Israel R.

Job Details: 06/07/2023

"Customer complaint unit is hood fan and door button are not starting. I tested the unit and found the fans and start button are not working. not responsive and displaying F2E1 error code. Customer stated the delivery guys fell with the box in the front yard. I pulled unit down and could not see anything wires severed or shorting. Check for loose connection did not fine any/. Ordering controlboard, UI board and control panel left and right.; ordrng 1 W11206891 (control panel) and 1 W11482052 (Control board panel) and 1 W11416376 (Control board) and 1 W11220415 (panl-cntrl)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/07/2023

"Cx Complaint is the unit is staining clothes. Inspected unit and found no error codes ran diag cycle and found unit is filling but slow also found gearcase is leaking oil, Will use valve and and 1 W11449841 (Gearcase)"

We serviced a

KITCHENAID DISPOSERS

Model KCDS075T2

Near Derwood, MD 20855

Julian H.

Job Details: 06/07/2023

5 YR WARRANTYCX complaint about unit not running found that nothing is jammed confirmed power but motor just stalls need part; ordrng 1 WPKCDS075TA (disposer)

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC2

Near McLean, VA 22102

Simon

Job Details: 06/07/2023

CX complaints touch pad not responding .UNIT checks replaced MAIN CONTROL and DOOR run quick wash 15 min .UNIT works as designed.SZ

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Riviera Beach, MD 21226

Alexander D.

Job Details: 06/07/2023

replaced front panel. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM01

Near Elberon, VA 23846

Zachery R.

Job Details: 06/07/2023

"cx complaint no cool, checked unit, come to find solid ice on cap tube, spoke with AR, was advised to order evap and return with thermistor, cx owes 500 labor on return visit.; ordrng 1 W11507067 (evap)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Odenton, MD 21113

Israel R.

Job Details: 06/07/2023

"Cutomer complaint unti is making a loud noise on spinning. Cusotmer had a video showing the noiose and the unit was balanced but the unit was making a loud. I ran test and found no error codes ran diag and completed test. I pulled unit out and check gearcase and i can feel a lot of play from the shaft and the rotor but the screw is tight. Unit needs gearcasee, shifter and washplate.; ordrng 1 W11449841 (Gearcase) and 1 W11510461 (Washplate) and 1 W10734521 (slider)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HBS00

Near Woodbridge, VA 22191

Robert W.

Job Details: 06/07/2023

"CX Complaint is auger motor not working, Inspected unit and found auger not coming on pulled panel and found connection loose reseatted and tested unit is working properly. 30day"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Sparks Glencoe, MD 21152

Bernard M.

Job Details: 06/07/2023

"Cx complaint the unit is reading correct temps. When arrived set preheat to 350 and placed thermocoupler hanging below middle rack. When unit beeped when at 350, thermocoupler read 300 and was rising. It took additional 10 min before thermocoupler reading stopped at 350. Ordering control, once part is in contact cx to reschedule; ordrng 1 W11548749 (control)"

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS20

Near Brambleton, VA 20148

Ken M.

Job Details: 06/07/2023

Console replaced. Unit tested and is working properly. Old part left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM00

Near Timonium, MD 21093

Bernard M.

Job Details: 06/07/2023

"Cx complaint of water freezing below drawer. Inspected and found ice build underneath the pantry drawer. Water is forming to the left of evap and runnig down. Referenced SP#W10772228 and found ice along the bottom of the icebox then condensating down the back wall. Ordering adapter kit per SP, once approved contact cx to reschedule; ordrng 1 W10612142 (adapter)"

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt970sahz0

Near Ashburn, VA 20148

Ken M.

Job Details: 06/07/2023

Customer complaint is that the unit is not draining. Unit tested and did not hear the drain pump turn on. Inspection of the drain pump found a piece of glass obstructing the impeller. Glass removed and unit retested. Unit is working properly.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Towson, MD 21286

Bernard M.

Job Details: 06/07/2023

"Cx complaint unit's baffle had come off from inside the drum. Inspected and found baflle had fragemented from drum and the holding clips are no longer there. Ordering baffle, once part is in contact cx to reschedule; ordrng 1 W11314646 (drum baffle)"

We serviced a

WHIRLPOOL FREEZER

Model Wrt314TfDw00

Near Abingdon, MD 21009

Neil H.

Job Details: 06/07/2023

"cx complaint unit not cooling properly found when i removed the rear cover of fc the evap has no frost and huge ice ball over the evap. restriction s.s. needed cx oow 1,301.94decllined $120 collected; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evaporator)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QJT00

Near Timonium, MD 21093

Bernard M.

Job Details: 06/07/2023

"Replaced thermostat, restored power and unit began to cool. Informed cx it would take 24-48 to get back to set temp. Unit checks good."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Annandale, VA 22003

Christian C.

Job Details: 06/07/2023

Cx complaint unit lid is defective. Inspected unit found lid near hinges defective. Installed new lid. Cx paid in full. Left old part with cx.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Timonium, MD 21093

Bernard M.

Job Details: 06/07/2023

"Replaced all parts and found the thermistor wasn't part of the evap fan. Ordering harness, once approved contact cx to reschedule; ordrng 1 WPW10277799 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Norfolk, VA 23505

Carl A.

Job Details: 06/07/2023

replaced damper contorl tested unit works as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Westminster, MD 21157

Bernard M.

Job Details: 06/07/2023

"Replaced parts, ran unit and it heated, without shutting off"

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near Claymont, DE 19703

Taylor F.

Job Details: 06/07/2023

Called cx and he is not available for todays appt. Rescheudled for 6/12/23.; schdld next appmnt for 6/12 MON !

We serviced a

AMANA DRYER

Model NED4655EW1

Near Stephens City, VA 22655

Ezra M.

Job Details: 06/07/2023

"not drying properly. found TCO failed, replaced TCO. also advised cust to have vents cleaned due to restricted airflow."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Charles Town, WV 25414

Ricky E.

Job Details: 06/07/2023

customer stated that the unit wasnt making ice. at the time of service the unit had a full bucket.. tested icemaker with no issues... unit is operating..

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stephens City, VA 22655

Ezra M.

Job Details: 06/07/2023

"not completing cycle. unit storing error f8e1. tested valves, low water flow on hot. disconnected supply line, tested supply line into tub, water pressure good. ordering valve assembly.; ordrng 1 W11513255 (valves)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Columbia, MD 21045

Robert L.

Job Details: 06/07/2023

"cx complaint leaking into RC , found evap drain frozen oven, cleared ice and steam cleared drain, tested all ops ok"

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Gettysburg, PA 17325

Drew B.

Job Details: 06/07/2023

replaced all parts and now checks good. besides valve and i didnt have it with me and they didnt hgave it delivered to them return with the valve..; ordrng 1 w11611436 (valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clarksburg, MD

Ricardo S.

Job Details: 06/07/2023

"Cx complains that the unit not fill with water, inspected unit, the water supply line is kinked, fix porblem and now hte house leaks, bad conneciton on valve, i fix the issue, unit tested several times with cx and works fine .."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23608

Orbie

Job Details: 06/07/2023

cx complaint unit not heating but tumbling. checked unit found open TCO. replaced TCO unit working as designed. also advised cx to get vents checked.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Charles Town, WV 25414

Ricky E.

Job Details: 06/07/2023

trans shipped damaged.. reordering part..; ordrng 1 w11545871 (transformer) and 1 W11256462 (diode)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Stafford, VA 22556

Tanner B.

Job Details: 06/07/2023

"CX Concern the unit not washing well and not drying.. foiund 4-3 error and motor coming on but not moving water .. also the units dispenser not releasing rinse aid , unit needs motor and dispenser .. 2nd motor in last month; ordrng 1 W11087376 (sump/ motor) and 1 W10837249 (lower arm) and 1 W10861000 (dispenser)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Charles Town, WV 25414

Ricky E.

Job Details: 06/07/2023

7-1 a-2 customer stated that the unit wasnt wasng well.. verified issue fnd wash motor error and vent motor error stored.. the wash motor overheats and stalls.. the sump is covered for 10 years... need parts...; ordrng 1 w11649995 (vent assy)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Woodbridge, VA 22191

Robert W.

Job Details: 06/07/2023

"Cx Complaint is the unit isnt working. Inspected unit and found unit is getting good power ran diag go motor error unit starts but motor just buzzing, Ordering motor and cap; ordrng 1 W11283592 (Motor) and 1 W11395618 (Cap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Springfield, VA 22153

Jason A.

Job Details: 06/07/2023

CX complaint FRIDGE ice builds up on FC floor & water leaks. Cleared all ice & replaced drain tube+nipple with ptrap. Poured water in pan & drain completely > JJ

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Dumfries, VA 22026

Robert W.

Job Details: 06/07/2023

"Cx Complaint is the unit isnt working and giving error, Inspected unit and found error F7E2 pulled lid and ohm out stator and it good in range plugged unit back up and tested and found control making a strange noise not normal and nothing is happing in diag unit will lock door drain but basket not ddoing anything, Basket will spin freely. Ordering Control; ordrng 1 W11322903 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model wdf540padb3

Near Fairfax Station, VA 22039

Jason A.

Job Details: 06/07/2023

CX complaint DW not cleaning. Found DW F7 & F3 errors & wash motor doesnt run. Has 1120VAC at connector. Replaced wash motor & ran test wash until completion. Start NORMAL cycle & unit is advancing. Good wash pressure. NO LEAKS > JJ

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Columbia, MD 21044

Robert L.

Job Details: 06/07/2023

"cx coimplaint in high spin squealing noise and unitnmoves on some loads, found noise coming from pedestal, was able to install wedge between base on washer and top of pedestal to stop noise, found f0e2 suds, cx was free pouring into dispenser, instructed soap ,cycles and loading, floor slippery , suggested scuffung or applying adhesive tape to hold in place, tested all ops ok, collected $120 ch# 4660"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Woodbridge, VA 22191

Robert W.

Job Details: 06/07/2023

"CX Complaint is the unit is making noise. Inspected unit and found error code for actuator, Ran diag cycle and actuator is working switching fro agitate to spin gearcase is making noise. Ordering Gearcase and splutch; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch)"

Contact Us

About Us