Service History 484 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Louisa, Virginia 23093

Eric F.

Job Details: 06/08/2023

Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating properly. Ordering valve.; ordrng 1 W11513255 (inlet)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Gordonsville, Virginia 22942

Eric F.

Job Details: 06/08/2023

"Confirmed cx complaint unit not filling. Found inline power to inlet valve unseated. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rochelle, Virginia 22738

Eric F.

Job Details: 06/08/2023

"Installed valve, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 06/08/2023

"cx complaint samne issue. called techline, spoke with ed was advised unit is unrepairable due to defective drain tube advised cx of situation and to call kitchen aid with sr #"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X16DW01

Near Moyock, North Carolina 27958

Austin D.

Job Details: 06/08/2023

"cx complaint the unit is not cooling. checked the uint and found that the thermistor was reading 36k ohms in ice water. also evaporator covered in ice. no defrost neing done. removed all ice and replaced the thermistor. tested operaiton. unit is running as designed.; ordrng 1 WPW10383615 (thermistor ar vs), used 1 WPW10383615 (thermistor ar vs) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Alexandria, Virginia 22306

Justin S.

Job Details: 06/08/2023

the unit is badly leaking from the sump. unit needs the sump; ordrng 1 W11416362 (sump)

We serviced a

AMANA WASHER

Model NED4655EW1

Near Woodbridge, Virginia 22192

Justin S.

Job Details: 06/08/2023

"the belt has snapped and needs to be replaced; ordrng 1 341241 (belt,drive)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Roanoke, Virginia 24012

Kyle A.

Job Details: 06/08/2023

Units wash motor is reading open. Orderin sump assembly.; ordrng 1 W11613479 (Washpump)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Roanoke, Virginia 24018

Kyle A.

Job Details: 06/08/2023

Cx complaint of unit not being operational. Did confirm and found inline power not seated on the board. Reseated connector and unit is now as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ

Near Fredericksburg, Virginia 22406

Robert W.

Job Details: 06/08/2023

CX Complaint is the unit isnt working. Inspected unit and found the Console is seperating causing moisture to get into UI causing UI to malfuntion. Replaced console and UI unit tested and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf560SEHZ02

Near Berkeley Springs, West Virginia 25411

Ken M.

Job Details: 06/08/2023

Rails replaced. Was able to apply heat to the door gasket and close the gap. Door is now sealing properly. Old rails left with the customer.

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS04

Near Stafford, Virginia 22556

Robert W.

Job Details: 06/08/2023

Replaced Rails and tested unit is now working properly.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Fredericksburg, Virginia 22401

Ezra M.

Job Details: 06/08/2023

not draining. ordering control and drain pump due to unit storing error f9-e2 console also being ordered due to seperating.; ordrng 1 W11412291 (drain pump) and 1 W11622631 (console) and 1 W11629917 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, Virginia 22407

Ezra M.

Job Details: 06/08/2023

"sump in hand is a round sump, should be square. reordering sump.; ordrng 1 W11460945 (sump motor assy reorder)"

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Reinholds, Pennsylvania 17569

Cody H.

Job Details: 06/08/2023

"Was able to access unit and replace parts previous visit. Tested unit in another outlet, unit works as designed, but outlet designated for unit is not giving power. Cx will need electrician for outlet not recieving power. No further work needed. Unit left unplugged due to outlet being finicky."

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Reading, Pennsylvania 19609

Cody H.

Job Details: 06/08/2023

"CX complains unit takes multiple cycles to dry. Found unit is heating and has good air flow, unit will need thermostat for return visit. Unit is also making squeeking noise from idler rubbing belt and drum is making noise on rollers. Ordering rollers, idler, and belt for return visit as well. Return to be scheduled by office when all parts are approved and arrive. CX EMAIL CONFIRMED; ordrng 1 WP8318268 (thermostat) and 2 349241T (rollers)s and 1 341241 (belt) and 1 WP691366 (idler) and 1 W10861225 (handle)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Mineral, Virginia 23117

Thomas B.

Job Details: 06/08/2023

Cx complaint unit is not working properly inspected unit removed and replaced the vent assy and the gasket tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Farmville, Virginia 23901

Kyle A.

Job Details: 06/08/2023

Unit has been closed out.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Williamsburg, Virginia 23185

Orbie

Job Details: 06/08/2023

cx complaint light stays on. verified cx complaint. found and replaced faulty control causing light to stay on. unit working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Frederick, Maryland 21703

Ricky E.

Job Details: 06/08/2023

"installed parts, unit xks ok... unit is oversuddsing. this can cause leaking as well... also the beauty panel exceeds 8lbs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Madison, Virginia 22727

Eric F.

Job Details: 06/08/2023

"Confirmed cx complaint unit ice maker not producing ice. Found inline power to ice maker unseated. Reseated line, tested unit, unit working as designed."

We serviced a

MAYTAG DRYER

Model MED7230HC0

Near Fort Defiance, Virginia 24437

Danny R.

Job Details: 06/08/2023

unit had bad thermal fuse replaced fuse unit runs fine now

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bumpass, Virginia 23024

Thomas B.

Job Details: 06/08/2023

"Cx complaint unit is not working properly inspected unit found the console is bubbled up and the user interface assy is not responding ordering console, Ui, control and vent assy; ordrng 1 W11506011 (Control) and 1 W11460908 (User Interface) and 1 W11460962 (User Interface) and 1 W11649995 (Vent assy)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Silver Spring, Maryland 20910

Israel R.

Job Details: 06/08/2023

"Cx complained unit wasnt finishing cycle. Inspected unit found F7E1 and F7E6 motor errors. Ran test and found the unit is filling, draining but when it comes to agitation the unit just hums. Check harness and did not see any issues. Unit has a bad capacitor. 47.; schdld next appmnt for 6/13 TUE !"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Brunswick, Maryland 21716

Ricky E.

Job Details: 06/08/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Monrovia, Maryland 21770

Ricardo S.

Job Details: 06/08/2023

replaced freezer door. unit cks ok

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ4

Near Columbia, Pennsylvania 17512

Sal R.

Job Details: 06/08/2023

CX complaint is that the oven ion not opperating. I foun d that the gas valve is not opening to 1 side giving a OL resistance reading . I am ordering 1 gas valve (W11449506). I have set a retun date for 6/12; and 1 W11449506 (gas valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 06/08/2023

Cx complaint is that the unit is not spinning. Upon arrival I found that the cover had come loose and caused the belt to come off of the pulleys. I inspected the attempted to reattach the belt and cover and found that the belt is not tight on the pulleys. I also found that the gear case holes are stripped where the cover mounts. I am ordering the gear case and related parts. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11409708 (Cover)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Shippensburg, Pennsylvania 17257

Andrew S.

Job Details: 06/08/2023

"Cx complaint is that the unit is making noise thruoghout the cycle and seems to not be spinning. Upon arrival I found that the wash plate is spinning free of the basket in spin. I found that the hub has failed. i also found that the gear case is bent and was causing the unit to go off balance causing the hub failure. I am ordering the gear case, hub and related parts. pLease contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Splutch) and 1 WPW10006384 (Belt) and 1 W10528947 (Hub) and 1 W10752283 (Wash Plate)"

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Wrightsville, Pennsylvania 17368

Sal R.

Job Details: 06/08/2023

"Per the previouse tech , I was abel to access and replace the door vent. Unit test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Bethesda, Maryland 20816

Israel R.

Job Details: 06/08/2023

Customer stated they still have noises coming when the door is open. I found the hinge is bad. The hinge adjuster was raised too much to the point is separeted from the hinge. I replced the hinge and level door and tested. Unit is back to normal operations.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ01

Near Stafford, Virginia 22556

Robert W.

Job Details: 06/08/2023

"CX Complaint is the unit is leaking water, inspected unit and found the FC drain is clogged which is allowing water to leak out on floor cleared and unit is working properly."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Shippensburg, Pennsylvania 17257

Andrew S.

Job Details: 06/08/2023

Cx complaint is that the oven is not coming on. It clicks once and then the gas comes on and nothing else happens. Upon arrival I verified the issue. i then inspected the harness at the bake tube and found it to be secure. I then slid the unit out using my moving board and inspected the spark module. i found that a resister on RH side of the board had a thermal failure. i was able to replace the module. i then tested the unit and found that it is now functioning as intended. Job complete.

We serviced a

KITCHENAID RANGE

Model KFGD500ESS01

Near Dallastown, Pennsylvania 17313

Sal R.

Job Details: 06/08/2023

I was able to access and replace all parts . Unit test good

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hampton, Virginia 23666

Carl A.

Job Details: 06/08/2023

"cx complaint of unit not starting,checked uni tto find no error codes at this time ran unit to find it acting like acap problem but cap checkeing good,also windings on motor slightly out of spec ordering parts needed for repairs; ordrng 1 W11626074 ( CNTRL-ELEC) and 1 W11283592 (motor-drve) and 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Westminster, Maryland 21158

Bernard M.

Job Details: 06/08/2023

"Cx complaint unit won't start cycles. Entered found error code F7E6 motor fault. Ran test and unit filled and drained but didn't agitate or spin. Attempted to recalibration and unit shut off. Replaced capacitor using pre-id parts, but had same result. Attempted to run manual agitate and spin and unit wouldn't run. Ordering parts which were in stock. Set return for 6/13, office will call cx with time frame; ordrng 1 W10890624 (motor) and 1 W11481722 (actuator) and 1 W11603810 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Newport News, Virginia 23602

Orbie

Job Details: 06/08/2023

replaced gearcase. unable to test unit but appears it would work as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Hampton, Virginia 23669

Carl A.

Job Details: 06/08/2023

"cx complaint of unit not cooling,checked unit pulled evap cover not frost pattern,went to back of unit to find power coming to start device but not kicking on, replaced start device tested unit works as designed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 06/08/2023

replaced allp parts and now full functional

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Madison, Virginia 22727

Eric F.

Job Details: 06/08/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Glenn Dale, Maryland 20769

Sherwood

Job Details: 06/08/2023

cx complaint IM was broke also cx said bin was delivered damaged. i arrived and found IM hanging out of bracket. reinstalled IM tested IM is working as designed now.this repair is complete.; ordrng 1 WPW10710203 (shelf)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 06/08/2023

CX complaint was that the unit was giving an error. I found that the unit had a F8E4 error code. I found CX is prerinsing with soap . I was able to recreat the concerns and advised CX to run clean cycles with white vinage. UNit test good.

We serviced a

WHIRLPOOL DRYER

Model MED6500MBK0

Near Alexandria, Virginia 22306

Justin S.

Job Details: 06/08/2023

the unit is not starting a cycle but does power up. found the door switch is not closing when the door is closed. the unit needs the door switch; ordrng 1 WPW10569603 (switch-dor)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LM02

Near Ashburn, Virginia 20147

Ken M.

Job Details: 06/07/2023

"Customer complaint is that the vent trim is not straight. Vent trim removed and reinstalled, but still bows in the middle. Ordering vent trim.; ordrng 1 W11299322 (vent trim)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Germantown, Maryland 20876

Julian H.

Job Details: 06/07/2023

CX complaint about unit not drying dishes inspected no errors found that CX is using an echo brand of detergent & rinse aid recommend cascade ran test mode all components working properly recommend CX to use high temp heat dry with heavy & normal let her know that plastics are not going to dry because of porous surfaces drain has a loop unit is working as designed CX didnt like this not happy with product

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Columbia, Maryland 21044

Robert L.

Job Details: 06/07/2023

"cx coimplaint in high spin squealing noise and unitnmoves on some loads, found noise coming from pedestal, was able to install wedge between base on washer and top of pedestal to stop noise, found f0e2 suds, cx was free pouring into dispenser, instructed soap ,cycles and loading, floor slippery , suggested scuffung or applying adhesive tape to hold in place, tested all ops ok, collected $120 ch# 4660"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Dumfries, Virginia 22026

Robert W.

Job Details: 06/07/2023

"Cx Complaint is the unit isnt working and giving error, Inspected unit and found error F7E2 pulled lid and ohm out stator and it good in range plugged unit back up and tested and found control making a strange noise not normal and nothing is happing in diag unit will lock door drain but basket not ddoing anything, Basket will spin freely. Ordering Control; ordrng 1 W11322903 (Control)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Woodbridge, Virginia 22191

Robert W.

Job Details: 06/07/2023

"Cx Complaint is the unit isnt working. Inspected unit and found unit is getting good power ran diag go motor error unit starts but motor just buzzing, Ordering motor and cap; ordrng 1 W11283592 (Motor) and 1 W11395618 (Cap)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Stafford, Virginia 22556

Tanner B.

Job Details: 06/07/2023

"CX Concern the unit not washing well and not drying.. foiund 4-3 error and motor coming on but not moving water .. also the units dispenser not releasing rinse aid , unit needs motor and dispenser .. 2nd motor in last month; ordrng 1 W11087376 (sump/ motor) and 1 W10837249 (lower arm) and 1 W10861000 (dispenser)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, Virginia 23608

Orbie

Job Details: 06/07/2023

cx complaint unit not heating but tumbling. checked unit found open TCO. replaced TCO unit working as designed. also advised cx to get vents checked.

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Gettysburg, Pennsylvania 17325

Drew B.

Job Details: 06/07/2023

replaced all parts and now checks good. besides valve and i didnt have it with me and they didnt hgave it delivered to them return with the valve..; ordrng 1 w11611436 (valve)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stephens City, Virginia 22655

Ezra M.

Job Details: 06/07/2023

"not completing cycle. unit storing error f8e1. tested valves, low water flow on hot. disconnected supply line, tested supply line into tub, water pressure good. ordering valve assembly.; ordrng 1 W11513255 (valves)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Stephens City, Virginia 22655

Ezra M.

Job Details: 06/07/2023

"not drying properly. found TCO failed, replaced TCO. also advised cust to have vents cleaned due to restricted airflow."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Westminster, Maryland 21157

Bernard M.

Job Details: 06/07/2023

"Replaced parts, ran unit and it heated, without shutting off"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Timonium, Maryland 21093

Bernard M.

Job Details: 06/07/2023

"Replaced all parts and found the thermistor wasn't part of the evap fan. Ordering harness, once approved contact cx to reschedule; ordrng 1 WPW10277799 (harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QJT00

Near Timonium, Maryland 21093

Bernard M.

Job Details: 06/07/2023

"Replaced thermostat, restored power and unit began to cool. Informed cx it would take 24-48 to get back to set temp. Unit checks good."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Towson, Maryland 21286

Bernard M.

Job Details: 06/07/2023

"Cx complaint unit's baffle had come off from inside the drum. Inspected and found baflle had fragemented from drum and the holding clips are no longer there. Ordering baffle, once part is in contact cx to reschedule; ordrng 1 W11314646 (drum baffle)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM00

Near Timonium, Maryland 21093

Bernard M.

Job Details: 06/07/2023

"Cx complaint of water freezing below drawer. Inspected and found ice build underneath the pantry drawer. Water is forming to the left of evap and runnig down. Referenced SP#W10772228 and found ice along the bottom of the icebox then condensating down the back wall. Ordering adapter kit per SP, once approved contact cx to reschedule; ordrng 1 W10612142 (adapter)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Sparks Glencoe, Maryland 21152

Bernard M.

Job Details: 06/07/2023

"Cx complaint the unit is reading correct temps. When arrived set preheat to 350 and placed thermocoupler hanging below middle rack. When unit beeped when at 350, thermocoupler read 300 and was rising. It took additional 10 min before thermocoupler reading stopped at 350. Ordering control, once part is in contact cx to reschedule; ordrng 1 W11548749 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Odenton, Maryland 21113

Israel R.

Job Details: 06/07/2023

"Cutomer complaint unti is making a loud noise on spinning. Cusotmer had a video showing the noiose and the unit was balanced but the unit was making a loud. I ran test and found no error codes ran diag and completed test. I pulled unit out and check gearcase and i can feel a lot of play from the shaft and the rotor but the screw is tight. Unit needs gearcasee, shifter and washplate.; ordrng 1 W11449841 (Gearcase) and 1 W11510461 (Washplate) and 1 W10734521 (slider)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Riviera Beach, Maryland 21226

Alexander D.

Job Details: 06/07/2023

replaced front panel. tested unit. unit is now working properly

We serviced a

KITCHENAID DISPOSERS

Model KCDS075T2

Near Derwood, Maryland 20855

Julian H.

Job Details: 06/07/2023

5 YR WARRANTYCX complaint about unit not running found that nothing is jammed confirmed power but motor just stalls need part; ordrng 1 WPKCDS075TA (disposer)

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ10

Near Silver Spring, Maryland 20901

Israel R.

Job Details: 06/07/2023

"Customer complaint unit is hood fan and door button are not starting. I tested the unit and found the fans and start button are not working. not responsive and displaying F2E1 error code. Customer stated the delivery guys fell with the box in the front yard. I pulled unit down and could not see anything wires severed or shorting. Check for loose connection did not fine any/. Ordering controlboard, UI board and control panel left and right.; ordrng 1 W11206891 (control panel) and 1 W11482052 (Control board panel) and 1 W11416376 (Control board) and 1 W11220415 (panl-cntrl)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Silver Spring, Maryland 20910

Israel R.

Job Details: 06/07/2023

"Technical Service Pointer. Customer complaint units door is falling off, unit is not drying. Tested unit and the door is just dropping. I found left hinge failed. Replace both hinges. Ran test found heater is turning on and it has already been updated to the newest version. I checked error codes and found FAE3 electrical fan error. Ordering. Vent assembly and controls. Call customer when part is available.; ordrng 1 W11414073 (Vent) and 1 W11410062 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Charlottesville, Virginia 22902

Kyle A.

Job Details: 06/07/2023

Found leak at process stub. Reflowed solder but unit would still not hold pressure. Called techline after checking for leaks with soapy bubbles and nitro and uv. Could not find additional leaks. Possible leak in case. Techline sending to review.

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Middle River, Maryland 21220

Dustin F.

Job Details: 06/07/2023

"Replaced both parts and tested unit, unit now working as intended,"

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Essex, Maryland 21221

Dustin F.

Job Details: 06/07/2023

CX complaint: unit stopped and wont work. inspected unit confirmed complaint. removed lid assembly to get cx clothes out as lid lock was stuck locked. found unit had european wiring. however adapter shorted at back. also found Thermal fuse on dryer open. Ordering new thermal fuse.; ordrng 1 WP3392519 (thermal fuse)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Essex, Maryland 21221

Dustin F.

Job Details: 06/07/2023

"CX complaint:unit still not coolingInspected unit, thawed unit out. found unit has bad control per SP# W11642483 (two stickers) replaced control and forced unit into defrost to confirm function. unit defrosts good. unit now working as intended."

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model WET4024HW0

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 06/07/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cartersville, Virginia 23027

Kyle A.

Job Details: 06/07/2023

Cx complaint of unit not completing cycles. Did confirm unit is not following diagnostic cycle at all and a couple time became unresponsive. Ordering control for return.; ordrng 1 W11513246 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hyattsville, Maryland 20784

Samuel R.

Job Details: 06/07/2023

replaced parts and tested unit.npw working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hampton, Virginia 23666

Justin W.

Job Details: 06/07/2023

replaced harness tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Suffolk, Virginia 23434

Branden R.

Job Details: 06/07/2023

"came out to replace all parts on unit , removed door and disassembled unit , replaced both evap covers and main control . reassembled unit and tested all major componets are running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Raccoon Ford, Virginia 22701

Danny R.

Job Details: 06/07/2023

drain tube clogged unti was leaking out freezer door cx will thaw unit out .

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Jackson Township, Pennsylvania 17408

Sal R.

Job Details: 06/07/2023

"CX complaint was that the unti would heat , but the drum would not turn. I found that the belt tore. I replaced the belt with pre ID'd part. UNit test good."

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Dillsburg, Pennsylvania 17019

Fred G.

Job Details: 06/07/2023

cx complaint unit still makes noise. inspected unit and ran unit on a normal cycle and found unit is working as design. I found no noise from unit. unit was ran for 20 mins with no issues. unit checks good.

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS05

Near Fairfax, Virginia 22033

Richard B.

Job Details: 06/07/2023

"CX complant Burners take a while to ignite. Prior diagnosis found unit needs new igniters per techlines recomendations. Installed new LF and RF igniters and tested unit, Working as designed. Job completed. RB"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Great Falls, Virginia 22066

Richard B.

Job Details: 06/07/2023

CX complant. Water not entering washer. Inspected uunit and no error code. Found on regular cycle empty the washer fills with water but after valve shuts off there is no visable water in tub at all . Measured valve resistance and cold side measures 891. Ordering valve assembly. Further work needed. RB; ordrng 1 W11614515 (valve)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW1

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/07/2023

"1-W11460604 tub if cx calls back , tub bearrings are done.. unit needs new tub, qoiuted cx and cx paid svc call only.. cx wants to get new unit . Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW07

Near Dover, Delaware 19904

Frederick R.

Job Details: 06/07/2023

CX complaint is unit not running. Replaced control per prior diagnosis. After repair freezer is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model wet4027hw1

Near Suffolk, Virginia 23435

Carl A.

Job Details: 06/07/2023

"cx complaint of unit leaking water,checked unit to find no error codes a this time,found water leaking from drain hose not beening connected on back of unit ,reseated drain hose on unit tested and calibrated unti works as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS03

Near Takoma Park, Maryland

Israel R.

Job Details: 06/07/2023

Customer complaint unit is not making ice. I tested the unit and found the unit is barely making ice and is harvesting. But is making ice very slow. The unit is cooling fine. Unit will need ice maker. Call customer when part is availalbe.; ordrng 1 W11592795 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Glen Allen, Virginia 23060

Thomas B.

Job Details: 06/07/2023

Cx complaint unit is not working properly. Found temperature set to high 45 in refrigerator and +5 in freezer set these back down to recommend settings unit is cooling properly and no build up of ice unit is working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Magnolia, Delaware 19962

Taylor F.

Job Details: 06/07/2023

Cx complaint is unit not washing. Tested inspected and verified complaint. Found the unit to have a defective wash motor. Replaced sump from pre id and unit isw now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, Virginia 23435

Carl A.

Job Details: 06/07/2023

"cx complaint of unit not coooling,checkedu nit to find unit not plugged in ran for 10 mins little to no frost pattern spoke with LR was advise unit will need seal sytem work done ordering parts needed for repairs as unit falls under Technical Service Pointer #: W11634348 Rev B; ordrng 1 W11578004 ( Assembly, Evaporator) and 2 W11504419 ( FSPW11504419)s and 2 W11504449 (COUPLER)s and 1 W11109499 (drier-tube) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504449 (COUPLER)s and 1 W11676464 (Tube, Process) and 1 W11370574 (Refrigerator Compressor) and 2 W11504415 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506619 (Refrigerator Coupler)s"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Barhamsville, Virginia 23011

Orbie

Job Details: 06/07/2023

"replaced blower wheel, motor and dryer repair kit. tested unit. working as designed. cx paid labor."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Suffolk, Virginia 23437

Branden R.

Job Details: 06/07/2023

"cx complaint unit stopping on spin , checked unit and found no error codes stored . found oil coming from gearcase along with actuator . ordering a full gearcase repair sense the mount of oil that go on parts . also found drive clutch teeth a little shaved down causing unit to make alot of noise while trying to change to spin . ordering all parts .; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W11481722 (actuator) and 1 W11428524 (cap) and 1 W10721967 (drive clutch) and 1 W11397111 (washplate)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Hampton, Virginia 23666

Justin W.

Job Details: 06/07/2023

cx complaint unit not spinning clothes out. checked unit to see signs of oil from gearcase on drain pump side. ran test 52 to hear grinding from gearcase. ordering parts needed for repair. gearcase also showing play at washplate.; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Williamsburg, Virginia 23188

Orbie

Job Details: 06/07/2023

upon arrival cx stated unit was working. advised cx to call back if unit has any other issues and left them with a card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near ,

Chris B.

Job Details: 06/07/2023

cx comp unit will not make ice insp unit conf cx comp found obsrtruction in valve and fill tube ordering valve and fill tube to complete reapir; ordrng 1 2003812 (water fill tube) and 1 WPW10279909 (valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Woodbine, Maryland 21797

Justin S.

Job Details: 06/07/2023

cx says the unit is not making ice but can hear the ice maker activating through the day. the ice maker and valve have both been replaced for this issue already. no ice or water in the ice maker. the unit has good pressure supplied to the unit but did flush some the line and found stuff(pic). the water filter was replaced last month after this issue was happening. found 120vac at v to l on the ice maker. jumped t and h and the ice maker harvested and activated the valve without filling the ice maker. dont see any ice in the fill tube. called tech support and spoke with a steve. not a good connection. unit needs the isolation valve and control; ordrng 1 W11246413 (valve-inlt) and 1 WPW10739408 (cntrl-elec)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KBS0

Near Woodbine, Maryland 21797

Justin S.

Job Details: 06/07/2023

cx says they got an error code. found a f8e4(overfill) error code in memory. no water in the pan. ran the diagnostic and and the unit is filling washing and draining good. no error codes or water in the pan after the test cycle. cannot duplicate the fault

We serviced a

MAYTAG DRYER

Model MED8630HC0

Near Glenwood, Maryland 21738

Justin S.

Job Details: 06/07/2023

replaced the motor and blower wheel and tested. the unit is now spinning blowing and heating good. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Bethesda, Maryland 20816

Sherwood

Job Details: 06/07/2023

cx complaint difficult to pull out. arrived and found top left track broke apart. installed new track dw is now operating as designed to. repair complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Dover, Delaware 19904

Frederick R.

Job Details: 06/07/2023

CX complaint is filter issue. CX did not know how to reset filter. Went over use and care of unit with CX. Fridge is working properly. Job is complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Middletown, Delaware 19709

Frederick R.

Job Details: 06/07/2023

Replaced PTS switch per prior techs diagnosis. After repair I tested and the dryer is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model MHW3505FW1

Near Washington, District of Columbia 20007

Sherwood

Job Details: 06/07/2023

cx complaint bellow is molded and water remains in bellow. arrived and found debris is stuck in bellow hole and bellow is molded. tried replacing bellow but will need a 2nd tech as this is a stacked unit. gave cx quote and hes wants to think about it before paying for repair.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Glen Burnie, Maryland 21060

Emmanuel R.

Job Details: 06/07/2023

Replaced frictions sleeves for hinges and tested unit.Unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Baltimore, Maryland 21217

Shane M.

Job Details: 06/07/2023

"installed icemaker. no water to icemaker. ordering control box w evap harness. this doesnt fix the issue, contact WPL techline on return.; ordrng 1 W11594670 (control box) and 1 W11618502 (harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS 0

Near Mechanicsville, Virginia 23116

Thomas B.

Job Details: 06/07/2023

Cx complaint unit is not working properly inspected unit found drain pump blown removed and replaced from sump assy tested and inspected for proper use unit now functions Normally

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