Service History 483 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/08/2023

"Cx complaint unit won't start. Entered diag and found no error codes. Ran test cycle and unit completed cycle without issues. Cx stated after unit senses it won't do anything else. Contacted TL and spoke with Chris, reported exactly what the cx is experiencing, suggesting replacing the capacitor. Ordering capacitor and set return for 6/12, office will contact cx with time frame; ordrng 1 W11395618 (capacitor)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW04

Near Berwyn Heights, MD 20740

Samuel R.

Job Details: 06/08/2023

cx complaint unit is not cooling.inspected unit and could comnfirm.found unit to not power on from control buit have 120v.after a severaltried control would read its being pressed to come on.unit will need a new control as the button is not working.gave cx a qoute will call if they go with repair.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Chantilly, VA 20151

Richard B.

Job Details: 06/08/2023

"CX complant. Microwave not heating , Per lastt techs recomendations, And techline, replaced magnatron . inverter board and appliance manager. Microwave is heating when door is closed but CX is complaning that microwave dosent heat when door is gentley closed , Advised CX door needs to be closed fully for microwave to energize, CX is a shorter person and is not fully closing the door. Microwave is heating . RB"

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Elizabeth City, NC 27909

Branden R.

Job Details: 06/08/2023

"cx complaint unit wont start , checked unit and found cap bad on unit not allowing unit to sense at all . replaced with pre id and tested unit had no error codes stored and al major compnets are running as designed ."

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Richmond, VA 23236

Joseph D.

Job Details: 06/08/2023

Unit off balance leveled calibrated working better no error codes quota customer for new suspension customer declined

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Thomasville, PA 17364

Sal R.

Job Details: 06/08/2023

"CX complai t is that the unit n will not reach temp in air fy . I found that the fan motor is not getting the propper voltage form the control board. I am ordering 1 control (W11548749) and 1 fan blade (W11548753). Fan motor will be used if needed on return. Once the contract is apporved, please have someone form teh office call tos et a return date.; ordrng 1 W11548749 (control board) and 1 W11548753 (fan blade)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Richmond, VA 23235

Joseph D.

Job Details: 06/08/2023

Replace ice maker no issues found filled cycled properly working as designed

We serviced a

MAYTAG WASHER

Model MVW723OHW0

Near Hertford, NC 27944

Branden R.

Job Details: 06/08/2023

once cx arrived home . i advised cx i dont see any info on unit and they dont have POP but they stated cx has extended warrenty . advised cx to reach out to warrenty company for proper dispatch . cx agreed

We serviced a

WHIRLPOOL OVEN

Model KFGC506JSS01

Near Richmond, VA 23226

Joseph D.

Job Details: 06/08/2023

No answer from door or phone left message to schedule for next available visit on the 16th; schdld next appmnt for 6/16 FRI !

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/08/2023

Per previous diag I was able to access and repalce the lid latch. I then tested the unit and found that it is functioning as intended. I am reordering the drain hose.; ordrng 1 W11244231 (Drain Hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Richmond, VA 23227

Joseph D.

Job Details: 06/08/2023

Found gasket not seated in its valley receded in unit ceiling properly working as designed no other issues noted

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Haymarket, VA 20169

Tanner B.

Job Details: 06/08/2023

"CX Concern the middle burner not igniting , unit needs new caps / burners; ordrng 1 W11605759 (caps) and 1 W11662402 (buner heads)"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 06/08/2023

Replace control panel and main control board unit now igniting properly no issues found no issues found with wire harness or power

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Spotsylvania Courthouse, VA 22553

Robert W.

Job Details: 06/08/2023

"CX Complaint is the agitator wont stay in place. Inspected unit and found the washplate has failed causing damage to agitator, Ordering Washplate and cap, agitator.; ordrng 1 W11614636 (Agitator) and 1 W11510461 (Washplate) and 1 W11510462 (Cap)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, VA 23220

Joseph D.

Job Details: 06/08/2023

Replace the sump and UI unit working properly vent error occurs when doors open while van fan is running and is present on all units no issue found

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Spotsylvania Courthouse, VA 22553

Robert W.

Job Details: 06/08/2023

Replaced gasket dint need vent and in vent box is a control.

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LW00

Near Rosedale, MD 21237

Dustin F.

Job Details: 06/08/2023

"Replaced Filterboard and fuse, found upper interlock stuck and shorting. replaced upper interlock with original interlock kit. Tested unit, confirmed unit working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Brandywine, MD 20613

Leon

Job Details: 06/08/2023

"cx complaint is the unit not making ice confirmed issue i found unit is set to 37/0. prob shows 41/-6. all thermistors pass, fans run. IM shows E5 error codes. ran harvest cycle. IM while displaying 20 then changed to 01. harvest complete IM filled with water no issue. i inspected IM and found it is full of ice. all connections are good. i called techline, verified IM is getting 12vdc. advised to replace IM and control; ordrng 1 W11658802 (ICE MAKER) and 1 W11224256 (CONTROL) and 1 W11636543 (UI)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Aberdeen Proving Ground, MD 21005

Neil H.

Job Details: 06/08/2023

7736555377called safety the pulley dropped down belt came off replaced the pulley and belt unit recalb and tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV01

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 06/08/2023

"I try to change the ice machine but the divider does not come out, it is broken.. order parts; ordrng 1 WPW10309864 (divider) and 1 WP67006341 (gasket) and 1 WPW10317991 (motor) and 1 w11378860 (washer) and 1 WP63052-2 (yoke) and 1 WPW10312691 (air-baffle)"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Lebanon, PA 17042

Cody H.

Job Details: 06/08/2023

"CX complains unit will not start cycle. CX is within manufacture warranty. CX was not holding start button long enough to start cycle. instructed CX how to use unit, unit is working as designed, no further work needed. CX EMAIL CONFIRMED"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlottesville, VA 22911

Eric F.

Job Details: 06/08/2023

"Installed parts, tested unit, unit working as designed. Cx had additional concerns about a little frost buildup on evap cover. Checked cover, removed thin layer of frost. Unit cooling as designed, no excess frost buildup on evaporator itself."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lebanon, PA 17042

Cody H.

Job Details: 06/08/2023

"Was able to access unit and replace parts per previous visit. tested unit. through quick cycle with load, unit went through complete cycle with no issues. Unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL DRYER

Model WED8540FW1

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/08/2023

"Replaced parts, unit tested and dryer works fine"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Deale, MD 20733

Shane B.

Job Details: 06/08/2023

"cx complaint is the unit making a burning rubber smell. no saved codes. inspected under unit. grey liquid dripping from capacitor, the pulley has a lot of black marks from belt slipping. i tried running a servie cycle. as soon as start was pressed the drum started spinning, water started filling and lid kept locking/unlocking. smoke began coming up from console. i cancelled and unplugged unit. found thermal damage to control. called techline to document. they advised replacing belt, splutch capacitor and control board at the same time. replaced all needed parts with preIDs and a VS capacitor. restored power and waited 3min. verified mod/ser info is saved. ran calibration and service cycle. unit completed cycles with no issues. working as designed.; ordrng 1 W11395618 (capacitor VS SB), used 1 W11395618 (CAPACITOR) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23454

Justin W.

Job Details: 06/08/2023

cx complaint clothes have streaks and are wrinkley at end of cycle. checked unit to find error code f0e7. no issues found. loaded unit and performed normal cycle waited entire cycle. called techline spoke to Rich. loaded a second load and notified cx to send pics if clothes come out bad to office. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Perry Hall, MD 21128

Neil H.

Job Details: 06/08/2023

replaced the heater assy. unit tested good

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Virginia Beach, VA 23451

Justin W.

Job Details: 06/08/2023

"cx complaint unit not cooling. arrived to find temps at 60 rc and 22 fc. ohmed out thermistors on p5 connector pin 1 and 2 at 5.5k ohms p5 connector pins 3 and 4 at 9.52 k ohms. Charge parts and labor for the sealed system repair to Special Project # S71233through August 31, 2023.; ordrng 1 W11457263 (Whirlpool Refrigerator Evaporator Assembly) and 1 WPW10143759 (drier) and 1 W10276644 (compressor) and 1 WPW10608485 (evap)"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Wyoming, DE 19934

Taylor F.

Job Details: 06/08/2023

Cx complaint is unit not heating. This is the third new dryer the cx has had. Tested power at the wall and had 120 on L1 120 on L2 but only 16VAC between L1 and L2. Cx needs to call an electrician to resolve issue. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Chesterfield, VA 23832

John P.

Job Details: 06/08/2023

Installed tracks in gears tested working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gloucester Point, VA 23072

Lucas R.

Job Details: 06/08/2023

"replaced control and sump, tested, unit did not fill, found open valve verrified 124 vac p6 1-3, continuity through harness, part in stock; ordrng 1 W11434044 (valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charles Town, WV 25414

Daniel J.

Job Details: 06/08/2023

washer not starting cycles sense fill blinking than powers off after a few mins started diag passed with no errors customer missed informed on the start up procedure manual showing just needs to select cycle

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Richmond, VA 23235

Joseph D.

Job Details: 06/08/2023

Unit with power to control board yet control board not supplying power to UI outlet worn advised replacement outlet by licensed electrician customer declined repair for new control board unable to test UI; ordrng 1 W11419171 (Cntrl)

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Washington, DC 20016

Brian F.

Job Details: 06/08/2023

"Cx states noise coming from FC. Ran ice maker test 120, evap fan test 56, compressor test 40, condenser fan test 58, ice maker valve test 97. Unable to reproduce noise. Cx will record noise if it occurs again."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Fairfax, VA 22032

Simon

Job Details: 06/08/2023

CX complaintsWASHER water leak UNIT checkes drian hose displaced from the copper pipe .adjusted the hose in to copper pipe UNIT TESTED .UNIT works as designed.SZ

We serviced a

JENNAIR DISHWASHER

Model JDB9000CWS3

Near Chevy Chase, MD 20815

Brian F.

Job Details: 06/08/2023

"Installed new sump assembly, tested, unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Burtonsville, MD 20866

Israel R.

Job Details: 06/08/2023

"cx complained the washer door wasnt locking and unit wasnt starting. inspected unit, ran quick cycle. unit started filling , door locked started cycle. ask cx to show me how she was using starting unit. cx held start button for more than 3 seconds and machine not to start. showed cx how to properly use machine."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Frederick, MD 21701

Ricky E.

Job Details: 06/08/2023

"installed part, unit cks ok"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Huntingtown, MD 20639

David J.

Job Details: 06/08/2023

"CX complaint, freezer door seal does not seal all the way, causing an air leak and moisture inside of freezer after my previous visit I had found even using heat would not stretch the gasket enough to seal. Arrive today with new door gasket and replaced on door used heat gun to form properly. door was still not sealing 100% removed freezer door and readjusted rails so they were even coming out and going in. Placed back on and freezer door and is now closing properly and sealing tight. Unit is now working as designed job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Silver Spring, MD 20902

Israel R.

Job Details: 06/08/2023

Customer complaint unit is not dispensing cold water. I tested the unit and the unit is dispensing room temp water. I Tested the unit and found the unit is dispensing water correctly and is going through the filter and through the reseroir. But the new designed is made not to hold so much water. THe unit may get one cup of cold water but then after that it will be warm. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/08/2023

"cx complaint unit not spinning, checked unit, unit displaying f9e1, checked drain, drain is good, could not duplicate issue. called office, was advised if rent a center doesnt pay up to have them contact whirlpool."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Fredericksburg, VA 22405

Robert W.

Job Details: 06/08/2023

"Cx Complaint is the unit stops cycle. Inspected unit and found the vent error Ohm out vent and its a little out of range, Ran diag unit is working Ordering Vent; ordrng 1 W11414073 (Vent)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Hampton, VA 23665

Lucas R.

Job Details: 06/08/2023

"cx complaint unit not starting, checked unit found open thermal fuse, replaced fuse, tested, unit working as designed.; ordrng 1 W10909685 (fuse-thrml lr/vs), used 1 W10909685 (THERM FUSE lr/vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/08/2023

"cx complaint unit not completing cycles, checked unit, come to find oil leaking from bearings and cap reading out of range, ordering all parts needed to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (cap)"

We serviced a

JENNAIR REFRIGERATOR

Model JB36NXFXLE01

Near Chevy Chase, MD 20815

Brian F.

Job Details: 06/08/2023

"Installed new LEDs, all lights now illuminating."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Hanover, PA 17331

Bernard M.

Job Details: 06/08/2023

"Cx complaint unit doesn't complete cycle. Entered diag and found no error codes. Noticed the console buttons weren't responding to touch while attempting to enter diag. Ran test and unit completed cycle without issues. Instructed cx to have sizeable load in so it can sense and complete. Ordering console, once available contact cx to reschedule; ordrng 1 W11591400 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Fredericksburg, VA 22405

Robert W.

Job Details: 06/08/2023

"Cx Complaint is the FC light not working. Inspected unit and found thr FC door gasket is not sealing causing door to stay open, Heated and sealed unit is working properly."

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPS01

Near Chesterfield, VA 23838

John P.

Job Details: 06/08/2023

Confirm CX complaint of wood cupping around unit removed the unit from cabinets removed covers cycled unit numerous times to fill with water did not find any signs of water leaking from machine advised to keep an eye on unit as we slid cardboard underneath to see if water is coming from unit or not.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Hertford, NC 27944

Branden R.

Job Details: 06/08/2023

"cx complaint LOC , checked unit and found lock unseated causing door to lock and not be able to unlock . uninstalled and reinstalled lock and tested unit is now properly locking and unlocking and cycling as designed . unit is running as designed ."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Vienna, VA 22181

Christian C.

Job Details: 06/08/2023

Picked up dataloggers.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Alexandria, VA 22305

Jason A.

Job Details: 06/08/2023

CX complaint FRIDGE icemaker sheet of ice. Test fill & harvest 'bf' binfull. Replaced icemaker. Secure htr wires.Harvest 'PA' & filled 97. NO LEAKS > JJ

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, VA 23452

Austin D.

Job Details: 06/08/2023

"cx complaint the unit is not heating and had a thermal event. checked the unit and found that the red wire was burnt at terminal block and screw was stripped. thererfore, i replaced the red wire with a wire set and the screws qwith a terminal wire set. unit is ready for resale.; ordrng 1 279318 (terminal wire set ar vs) and 1 279393 (terminal screws ar vs), used 1 279318 (terminal wire set ar vs), and 1 279393 (terminal screwxs ar vs) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Haymarket, VA 20169

Tanner B.

Job Details: 06/08/2023

Units door falling and not dispensing rinse aid. unit needs hinges / dispenser and control; ordrng 1 W11412300 (dispenser) and 1 W11462460 (control)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/08/2023

"cx complaint no heat, checked unit, come to find wires not seated to tco, reseated wires, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW07

Near Portsmouth, VA 23704

Zachery R.

Job Details: 06/08/2023

"cx complaint gasket not staying seated in rc door, checked unit, used steamer to fluff gasket, same results, applied tape to hold gasket and ordering door to complete repair. advised cx door will be shipped directly to her home; ordrng 1 LW10636410 (dor-fip)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Portsmouth, VA 23701

Zachery R.

Job Details: 06/08/2023

"cx complaint unit does not allow you to select power level, instructed cx how to select power level. unit working as designed."

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Franklin, VA 23851

Zachery R.

Job Details: 06/08/2023

"cx complaint unit not drying. checked unit, come to find acu not sending voltage to dispenser, ordering acu and dispenser to complete repair.; ordrng 1 WPW10428217 (dispenser) and 1 W10906422 (acu)"

We serviced a

WHIRLPOOL WASHER

Model MVWP576KW1

Near Alexandria, VA 22306

Lloyd B.

Job Details: 06/08/2023

Cx complained the unit did not operate correctly. Installed new harness and shifter and tested in diagnostics where it passed each test. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Norfolk, VA 23518

Justin W.

Job Details: 06/08/2023

cx complaint leaking in rc and fc light out. checked unit to find temps at 38 rc and -2 fc. checked to find vents partially blocked. advised cx to not block vents this could lead to build up of condensation. checked unit to find fc light out ordering light to complete repair.; ordrng 1 W11518235 (bulb)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Kensington, MD 20895

Israel R.

Job Details: 06/08/2023

"installed sump ,unit isnnt leaking water .is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Silver Spring, MD 20902

Israel R.

Job Details: 06/08/2023

Customer complaint triple burner is not heating the middle part. I tested the unit and found the burner is working but the mittle element is not turning on. I pulled top off and found the element is bad. The burner has a middle OL element. ORdering triple burner. Special order part. Call customer when part is available.; ordrng 1 W11563195 (element)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Charlottesville, VA 22901

Danny R.

Job Details: 06/08/2023

cx states unit grinds in spin and doesn rfinish cycles i found oil coming from gear case unit will need gear case and shifter parts cx will think over reapir; ordrng 1 W11393685 (gear case)

We serviced a

KITCHENAID RANGE

Model KFGC558JSS01

Near Elkridge, MD 21075

Alexander D.

Job Details: 06/08/2023

replaced griddle temp sensor. tested unit. set griddle to 300 and it heated good and ready light came on when it was done. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/08/2023

"Cx complains that the gasket on the right side is bad, the magnet is off, inspected unit . the robber gasket is bad, repalced part, unit cks ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Woodlawn, MD 21244

Robert L.

Job Details: 06/08/2023

"confirmed iocemaker at house, but could not find control in bin, spoke to parts warehouse (CT) not on shelf and no extras, they confirmed will be in 6/13, rescheduled customer for weds 6/14; ordrng 1 W11224256 (cntrl-elec)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rockville, MD 20850

Julian H.

Job Details: 06/08/2023

replaced parts optimized thermistor to suction line secure evap to the back installed all parts back MUST WAIT 24 HRS TO COOL DOWN TO TEMP 48 TO 72 HRS TO SEE ICE

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Suffolk, VA 23435

Carl A.

Job Details: 06/08/2023

"cx complaint of consule not working on dishwasher,checked unit to find no error code but found memebran to have keys that were not responing to touch replaced consule tested unit works as deisgned"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Hampton, VA 23669

Lucas R.

Job Details: 06/08/2023

"replaced compressor and drier, vacuumed and charged, found leak on precooler in drain pan, repaired with copper tubing, vacuumed again, charged, low pressure at 0, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ2

Near Greenbelt, MD 20770

Samuel R.

Job Details: 06/08/2023

cx complaint unit is making loud noise on air fryer.inspected unit and found fan to be missing bolt and causimg fan to fly off.unit needs new fan as i cnnot locate the bolt.W11582241; ordrng 1 W11582241 (covection)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Leesburg, VA 20176

Daniel J.

Job Details: 06/08/2023

replaced damper per notes opening and closing during test

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Oakton, VA 22124

Christian C.

Job Details: 06/08/2023

Installed control and RC thermistor. Set temps to recommended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Ashburn, VA 20148

Richard B.

Job Details: 06/08/2023

"Door that was delivered is damaged and unusable. Reordering door , CX advised to inspected door prior to calling . RB; ordrng 1 w11593330 (door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Silver Spring, MD 20902

Israel R.

Job Details: 06/08/2023

Cx complaint unit was really sweaty on the inside and the unit isnt making ice in the rc. checked temperture setting and it was set at 44 for rc and fc was set at 5 degrees. After checking temps the rc was at 46 and fc at 8. found unit on warmest temp setting. ice bin was full of ice in the rc. The FC was packed with food and may have had the door cracked and ice maker got too warm and stop making ice. lowered temps reccommended settings. Customer is going to call us if the unit stops making ice. Unit is working.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Bel Air, MD 21014

Neil H.

Job Details: 06/08/2023

CX COMPLAINT OF HAMMER NOISE WHICH IS THE VALVES OPENING AND CLOSING AND THE PIPES SHAKE WHICH IS NORMAL WITH WHIRLPOOL VALVES ONLY SOLUTION IS VALVE SURPRESSORS BY PLUMBER UNIT TESTED GOOD.

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Saint Leonard, MD

David J.

Job Details: 06/08/2023

"CX complaint water is leaking out of the front of the door when steam option is on. After last visit, I had found the steamer was shooting right at the door, causing it to leak at the front arrive today and remove unit. Remove back panel and spray nozzle head removed water valve and replaced with new. Reassembled unit and turned water back on tested unit water no more leaked out front of the door Ran for about 10 minutes and no water was coming out. Unit is now working as designed job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Washington, DC 20004

Sherwood

Job Details: 06/08/2023

cx complaiont was leaking. arrived and found unit was leaking from left heater seal in back of unit. so im ordering heaster and nut terminals to fix this issue.; ordrng 1 W11537778 (element) and 2 W11538351 (nut terminal)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Bel Air, MD 21015

Neil H.

Job Details: 06/08/2023

RAN DISHWASHER FOUND LEAKING ON THE RIGHT SIDE THE ISSUE IS THE DOOR RUBBING THE CABINET ON THE RIGHT WHEN YOU CLOSE THE DOOR IT SEEMS AS IT'S FULLY CLOSED BUT IF YOU PUSH THE RIGHT TOP CORNER DOOR GOES IN 2 MORE INCHES AND SEALS FULLY TESTED AFTER DISCOVERING THAT UNIT DOESN'T LEAK

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Abingdon, MD 21009

Neil H.

Job Details: 06/08/2023

NO WORK PERFORMED NO SERVICE NEEDED CX WANTED TO CANCEL VENT CLEANING WAS DONE AND THEY ARE REPLACING THE VENT

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 06/08/2023

CX complaint is spring shot out of washer. Inspected and found cap defective and will not stay in properly in order to utilaize remocveable agitator. Ordering new cap. Cannot reschedule due to part availability; ordrng 1 W11510462 (cap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Smyrna, DE 19977

Taylor F.

Job Details: 06/08/2023

Replaced IM and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Columbia, MD 21045

Alexander D.

Job Details: 06/08/2023

"replaced console. found vent outlet gasket deformed, pic saved. was able to restick it straight but its torn in the corner and dont want console to short out again. ordering vent. advised cx to use unit as little as possible and keep hi temp wash and heated dry turned off until we come back and replace vent, cx understands. vent in stock. scheduled return visit for 6/14; ordrng 1 W11649995 (vent)"

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Silver Spring, MD 20905

Israel R.

Job Details: 06/08/2023

"Cx complained unit is displaying f6e1 after heating for 20 mins. f6e1 (over temp conditions) pops up after oven temp reaches 450. tested sensor i found 1.141k ohms , tested harness didnbt have any issues. replaced sensor just incase sensor was bad. tested unit by turning oven temp to 480 degrees, heated for 20 mkns. no error codes popped up. unit is working as should."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chesapeake, VA 23321

Carl A.

Job Details: 06/08/2023

"cx complaint of unit leaking water,checked unit to find no error codes at this time,ran unit through diag to find drain hose on back of unit not fully seated on cabinet hose,reseated drain hose back on back of cabinet tested and calibrated unit works as designed"

We serviced a

MAYTAG OVEN

Model MGT8885XS03

Near Alexandria, VA 22306

Lloyd B.

Job Details: 06/08/2023

"Cx complained the units knobs did not turn. Installed new manifold and tested and all burners and valves turn, no gas leak. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS30IVBS4

Near Laurel, MD 20723

Alexander D.

Job Details: 06/08/2023

"cx complaint unit wont run and buttons flashing nonstop. went over oow pricing and cx declined service. was unaware of labor charge and would rather buy new considering age of unit. no service provided, no money collected"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Potomac, MD 20854

Julian H.

Job Details: 06/08/2023

replaced parts &working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QMS03

Near Burtonsville, MD 20866

Israel R.

Job Details: 06/08/2023

"installed ice maker, But it never turned on.. Removed new ice maker notice the ice maker is cracked. When removing the new ice maker the two of the screws broke off. Reordering ice maker and screw. Owes 110.; ordrng 1 WPW10277449 (icemaker) and 3 WP489474 (screw)s"

We serviced a

KITCHENAID ICE MAKER

Model KUIC15POZP2

Near Annapolis, MD 21401

Shane B.

Job Details: 06/08/2023

arrived and unit was turned off. pulled unit out and hooked up guages. with compressor running i had -10 on the low side and 105 on the high side. evap formed frost but it was a ring around outer part of evap. i let it run and evap filled in with frost. i called SS techline and they said dye drier should no have been installed. pressures are a little low. i spoke with mark. we decided to rescehdule appointment for 6/14 and to return with a senior SS tech to help with repair. marking all parts for use on return.; saved tckt

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269DRM00

Near Woodlawn, MD 21244

Robert L.

Job Details: 06/08/2023

"cx complaint unit just stopped no display, found interioir lights working , main control shorted, replaced main board from pre-id, programmed to 1720, all functions returned, cx to monitor , tested all ops ok, collected $403.30 MC cx paid in full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Hanover, MD 21076

Alexander D.

Job Details: 06/08/2023

"cx complaint unit making humming/whistling noise when compressor is running. inspected unit, making noise upon arrival but it sounds normal to me. temps are good, 8 in fz and 39 in rc. no overfrosting. unit testing good at this time and noise sounds normal. advised cx this unit isnt made the same as theyre last one and recently changed types of refrigerant to r600a and the compressors for the new refrigerant tend to run a little louder. cx understands. unit is operating as designed at this time."

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Alexandria, VA 22314

Lloyd B.

Job Details: 06/08/2023

Cx complained the unit leaked. Installed new pump and tested and it no longer leaks. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Great Falls, VA 22066

Christian C.

Job Details: 06/08/2023

Cx complaint unit knobs are defective. Advised cx that knobs are not covered in warranty. Cx said they will call whirlpool to see if they can get it covered.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Clinton, MD 20735

Leon

Job Details: 06/08/2023

cx complaint was IM didnt give ice confirmed the issue cx would need a new ice Container the teeth at the bottom of the bin was broken off; ordrng 1 W11244434 (ice-contnr)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Lewes, DE 19958

Frederick R.

Job Details: 06/08/2023

"CX complaint is loud noise from WM. Inspected/tested and found unit has a faulty gearcase and does not spin properly. CX has dent in the wall to left of WM he claims was from WM jumping. Ordering gearcase, splutch. motor. capacitor, actuator and returning with suspension just in case. Cannot reschecule at this time; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (drive pulley) and 1 W11428524 (capacitor) and 1 W11481722 (actuator) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, VA 22102

Christian C.

Job Details: 06/08/2023

Arrived at building. Spoke with front desk and they said unit is occupied and maintenance is not available. Will call back to resched.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Saint Leonard, MD 20685

David J.

Job Details: 06/08/2023

CX complaint unit has dent in right door as well as during shipment and glass shelf had shattered after a previous tech visit. . He had found unit in a new right door and shelf arrived today and verified complaint removed old door and installed new reinstalled. All shelves made sure door cam was properly installed And tightened doorhandles unit is now working as designed job complete

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Potomac, MD 20854

Julian H.

Job Details: 06/08/2023

CX complaint about floor is buckilng in front of dw because of a leak tested no water underneath construction dust still under pulled unit entirely out & remove insulation found a slow leak from the back of track on rh side need parts; ordrng 1 W11047815 (right track 3rd level) and 1 W11047813 (left track)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JW2

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 06/08/2023

"replaced broil burner and ignitor. tested unit several times, burner is igniting first try and has good even flame all the way around. unit is now working properly"

We serviced a

WHIRLPOOL DRYER

Model WED7000DW1

Near Stafford, VA 22556

Robert W.

Job Details: 06/08/2023

Replaced element unit is working properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HM11

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/08/2023

"cx complaint not makiong ice 2nd unit for same reason, found icemkaer stuck in position, replaced icemaker from pre-id, jumped and unit wouldl not cycle, found no voltage inside at connection, at j-12 on board no voltage, diplay icemaker bright and door switch closing properly, called techline they sent for engineering review due multiple repaorts of same issue and control numbers not matching in trible IPL vs. service matters, they will contact me with in 48 hours for next steps"

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