We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gettysburg, PA 17325
Bernard M.
Job Details:
06/08/2023
"Cx complaint unit won't start. Entered diag and found no error codes. Ran test cycle and unit completed cycle without issues. Cx stated after unit senses it won't do anything else. Contacted TL and spoke with Chris, reported exactly what the cx is experiencing, suggesting replacing the capacitor. Ordering capacitor and set return for 6/12, office will contact cx with time frame; ordrng 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Berwyn Heights, MD 20740
Samuel R.
Job Details:
06/08/2023
cx complaint unit is not cooling.inspected unit and could comnfirm.found unit to not power on from control buit have 120v.after a severaltried control would read its being pressed to come on.unit will need a new control as the button is not working.gave cx a qoute will call if they go with repair.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Chantilly, VA 20151
Richard B.
Job Details:
06/08/2023
"CX complant. Microwave not heating , Per lastt techs recomendations, And techline, replaced magnatron . inverter board and appliance manager. Microwave is heating when door is closed but CX is complaning that microwave dosent heat when door is gentley closed , Advised CX door needs to be closed fully for microwave to energize, CX is a shorter person and is not fully closing the door. Microwave is heating . RB"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Elizabeth City, NC 27909
Branden R.
Job Details:
06/08/2023
"cx complaint unit wont start , checked unit and found cap bad on unit not allowing unit to sense at all . replaced with pre id and tested unit had no error codes stored and al major compnets are running as designed ."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Richmond, VA 23236
Joseph D.
Job Details:
06/08/2023
Unit off balance leveled calibrated working better no error codes quota customer for new suspension customer declined
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Thomasville, PA 17364
Sal R.
Job Details:
06/08/2023
"CX complai t is that the unit n will not reach temp in air fy . I found that the fan motor is not getting the propper voltage form the control board. I am ordering 1 control (W11548749) and 1 fan blade (W11548753). Fan motor will be used if needed on return. Once the contract is apporved, please have someone form teh office call tos et a return date.; ordrng 1 W11548749 (control board) and 1 W11548753 (fan blade)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Richmond, VA 23235
Joseph D.
Job Details:
06/08/2023
Replace ice maker no issues found filled cycled properly working as designed
We serviced a
MAYTAG WASHER
Model MVW723OHW0
Near Hertford, NC 27944
Branden R.
Job Details:
06/08/2023
once cx arrived home . i advised cx i dont see any info on unit and they dont have POP but they stated cx has extended warrenty . advised cx to reach out to warrenty company for proper dispatch . cx agreed
We serviced a
WHIRLPOOL OVEN
Model KFGC506JSS01
Near Richmond, VA 23226
Joseph D.
Job Details:
06/08/2023
No answer from door or phone left message to schedule for next available visit on the 16th; schdld next appmnt for 6/16 FRI !
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chambersburg, PA 17202
Andrew S.
Job Details:
06/08/2023
Per previous diag I was able to access and repalce the lid latch. I then tested the unit and found that it is functioning as intended. I am reordering the drain hose.; ordrng 1 W11244231 (Drain Hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Richmond, VA 23227
Joseph D.
Job Details:
06/08/2023
Found gasket not seated in its valley receded in unit ceiling properly working as designed no other issues noted
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Haymarket, VA 20169
Tanner B.
Job Details:
06/08/2023
"CX Concern the middle burner not igniting , unit needs new caps / burners; ordrng 1 W11605759 (caps) and 1 W11662402 (buner heads)"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Mechanicsville, VA 23116
Joseph D.
Job Details:
06/08/2023
Replace control panel and main control board unit now igniting properly no issues found no issues found with wire harness or power
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
06/08/2023
"CX Complaint is the agitator wont stay in place. Inspected unit and found the washplate has failed causing damage to agitator, Ordering Washplate and cap, agitator.; ordrng 1 W11614636 (Agitator) and 1 W11510461 (Washplate) and 1 W11510462 (Cap)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Richmond, VA 23220
Joseph D.
Job Details:
06/08/2023
Replace the sump and UI unit working properly vent error occurs when doors open while van fan is running and is present on all units no issue found
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
06/08/2023
Replaced gasket dint need vent and in vent box is a control.
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LW00
Near Rosedale, MD 21237
Dustin F.
Job Details:
06/08/2023
"Replaced Filterboard and fuse, found upper interlock stuck and shorting. replaced upper interlock with original interlock kit. Tested unit, confirmed unit working as intended."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Brandywine, MD 20613
Leon
Job Details:
06/08/2023
"cx complaint is the unit not making ice confirmed issue i found unit is set to 37/0. prob shows 41/-6. all thermistors pass, fans run. IM shows E5 error codes. ran harvest cycle. IM while displaying 20 then changed to 01. harvest complete IM filled with water no issue. i inspected IM and found it is full of ice. all connections are good. i called techline, verified IM is getting 12vdc. advised to replace IM and control; ordrng 1 W11658802 (ICE MAKER) and 1 W11224256 (CONTROL) and 1 W11636543 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Aberdeen Proving Ground, MD 21005
Neil H.
Job Details:
06/08/2023
7736555377called safety the pulley dropped down belt came off replaced the pulley and belt unit recalb and tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Gaithersburg, MD 20882
Ricardo S.
Job Details:
06/08/2023
"I try to change the ice machine but the divider does not come out, it is broken.. order parts; ordrng 1 WPW10309864 (divider) and 1 WP67006341 (gasket) and 1 WPW10317991 (motor) and 1 w11378860 (washer) and 1 WP63052-2 (yoke) and 1 WPW10312691 (air-baffle)"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Lebanon, PA 17042
Cody H.
Job Details:
06/08/2023
"CX complains unit will not start cycle. CX is within manufacture warranty. CX was not holding start button long enough to start cycle. instructed CX how to use unit, unit is working as designed, no further work needed. CX EMAIL CONFIRMED"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlottesville, VA 22911
Eric F.
Job Details:
06/08/2023
"Installed parts, tested unit, unit working as designed. Cx had additional concerns about a little frost buildup on evap cover. Checked cover, removed thin layer of frost. Unit cooling as designed, no excess frost buildup on evaporator itself."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lebanon, PA 17042
Cody H.
Job Details:
06/08/2023
"Was able to access unit and replace parts per previous visit. tested unit. through quick cycle with load, unit went through complete cycle with no issues. Unit is now working as designed, no further work needed."
We serviced a
WHIRLPOOL DRYER
Model WED8540FW1
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
06/08/2023
"Replaced parts, unit tested and dryer works fine"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Deale, MD 20733
Shane B.
Job Details:
06/08/2023
"cx complaint is the unit making a burning rubber smell. no saved codes. inspected under unit. grey liquid dripping from capacitor, the pulley has a lot of black marks from belt slipping. i tried running a servie cycle. as soon as start was pressed the drum started spinning, water started filling and lid kept locking/unlocking. smoke began coming up from console. i cancelled and unplugged unit. found thermal damage to control. called techline to document. they advised replacing belt, splutch capacitor and control board at the same time. replaced all needed parts with preIDs and a VS capacitor. restored power and waited 3min. verified mod/ser info is saved. ran calibration and service cycle. unit completed cycles with no issues. working as designed.; ordrng 1 W11395618 (capacitor VS SB), used 1 W11395618 (CAPACITOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Virginia Beach, VA 23454
Justin W.
Job Details:
06/08/2023
cx complaint clothes have streaks and are wrinkley at end of cycle. checked unit to find error code f0e7. no issues found. loaded unit and performed normal cycle waited entire cycle. called techline spoke to Rich. loaded a second load and notified cx to send pics if clothes come out bad to office. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Perry Hall, MD 21128
Neil H.
Job Details:
06/08/2023
replaced the heater assy. unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Virginia Beach, VA 23451
Justin W.
Job Details:
06/08/2023
"cx complaint unit not cooling. arrived to find temps at 60 rc and 22 fc. ohmed out thermistors on p5 connector pin 1 and 2 at 5.5k ohms p5 connector pins 3 and 4 at 9.52 k ohms. Charge parts and labor for the sealed system repair to Special Project # S71233through August 31, 2023.; ordrng 1 W11457263 (Whirlpool Refrigerator Evaporator Assembly) and 1 WPW10143759 (drier) and 1 W10276644 (compressor) and 1 WPW10608485 (evap)"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Wyoming, DE 19934
Taylor F.
Job Details:
06/08/2023
Cx complaint is unit not heating. This is the third new dryer the cx has had. Tested power at the wall and had 120 on L1 120 on L2 but only 16VAC between L1 and L2. Cx needs to call an electrician to resolve issue. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Chesterfield, VA 23832
John P.
Job Details:
06/08/2023
Installed tracks in gears tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Gloucester Point, VA 23072
Lucas R.
Job Details:
06/08/2023
"replaced control and sump, tested, unit did not fill, found open valve verrified 124 vac p6 1-3, continuity through harness, part in stock; ordrng 1 W11434044 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charles Town, WV 25414
Daniel J.
Job Details:
06/08/2023
washer not starting cycles sense fill blinking than powers off after a few mins started diag passed with no errors customer missed informed on the start up procedure manual showing just needs to select cycle
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23235
Joseph D.
Job Details:
06/08/2023
Unit with power to control board yet control board not supplying power to UI outlet worn advised replacement outlet by licensed electrician customer declined repair for new control board unable to test UI; ordrng 1 W11419171 (Cntrl)
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Washington, DC 20016
Brian F.
Job Details:
06/08/2023
"Cx states noise coming from FC. Ran ice maker test 120, evap fan test 56, compressor test 40, condenser fan test 58, ice maker valve test 97. Unable to reproduce noise. Cx will record noise if it occurs again."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Fairfax, VA 22032
Simon
Job Details:
06/08/2023
CX complaintsWASHER water leak UNIT checkes drian hose displaced from the copper pipe .adjusted the hose in to copper pipe UNIT TESTED .UNIT works as designed.SZ
We serviced a
JENNAIR DISHWASHER
Model JDB9000CWS3
Near Chevy Chase, MD 20815
Brian F.
Job Details:
06/08/2023
"Installed new sump assembly, tested, unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Burtonsville, MD 20866
Israel R.
Job Details:
06/08/2023
"cx complained the washer door wasnt locking and unit wasnt starting. inspected unit, ran quick cycle. unit started filling , door locked started cycle. ask cx to show me how she was using starting unit. cx held start button for more than 3 seconds and machine not to start. showed cx how to properly use machine."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Frederick, MD 21701
Ricky E.
Job Details:
06/08/2023
"installed part, unit cks ok"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Huntingtown, MD 20639
David J.
Job Details:
06/08/2023
"CX complaint, freezer door seal does not seal all the way, causing an air leak and moisture inside of freezer after my previous visit I had found even using heat would not stretch the gasket enough to seal. Arrive today with new door gasket and replaced on door used heat gun to form properly. door was still not sealing 100% removed freezer door and readjusted rails so they were even coming out and going in. Placed back on and freezer door and is now closing properly and sealing tight. Unit is now working as designed job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Silver Spring, MD 20902
Israel R.
Job Details:
06/08/2023
Customer complaint unit is not dispensing cold water. I tested the unit and the unit is dispensing room temp water. I Tested the unit and found the unit is dispensing water correctly and is going through the filter and through the reseroir. But the new designed is made not to hold so much water. THe unit may get one cup of cold water but then after that it will be warm. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Chesapeake, VA 23320
Zachery R.
Job Details:
06/08/2023
"cx complaint unit not spinning, checked unit, unit displaying f9e1, checked drain, drain is good, could not duplicate issue. called office, was advised if rent a center doesnt pay up to have them contact whirlpool."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Fredericksburg, VA 22405
Robert W.
Job Details:
06/08/2023
"Cx Complaint is the unit stops cycle. Inspected unit and found the vent error Ohm out vent and its a little out of range, Ran diag unit is working Ordering Vent; ordrng 1 W11414073 (Vent)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Hampton, VA 23665
Lucas R.
Job Details:
06/08/2023
"cx complaint unit not starting, checked unit found open thermal fuse, replaced fuse, tested, unit working as designed.; ordrng 1 W10909685 (fuse-thrml lr/vs), used 1 W10909685 (THERM FUSE lr/vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Chesapeake, VA 23320
Zachery R.
Job Details:
06/08/2023
"cx complaint unit not completing cycles, checked unit, come to find oil leaking from bearings and cap reading out of range, ordering all parts needed to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (cap)"
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXLE01
Near Chevy Chase, MD 20815
Brian F.
Job Details:
06/08/2023
"Installed new LEDs, all lights now illuminating."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hanover, PA 17331
Bernard M.
Job Details:
06/08/2023
"Cx complaint unit doesn't complete cycle. Entered diag and found no error codes. Noticed the console buttons weren't responding to touch while attempting to enter diag. Ran test and unit completed cycle without issues. Instructed cx to have sizeable load in so it can sense and complete. Ordering console, once available contact cx to reschedule; ordrng 1 W11591400 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Fredericksburg, VA 22405
Robert W.
Job Details:
06/08/2023
"Cx Complaint is the FC light not working. Inspected unit and found thr FC door gasket is not sealing causing door to stay open, Heated and sealed unit is working properly."
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS01
Near Chesterfield, VA 23838
John P.
Job Details:
06/08/2023
Confirm CX complaint of wood cupping around unit removed the unit from cabinets removed covers cycled unit numerous times to fill with water did not find any signs of water leaking from machine advised to keep an eye on unit as we slid cardboard underneath to see if water is coming from unit or not.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Hertford, NC 27944
Branden R.
Job Details:
06/08/2023
"cx complaint LOC , checked unit and found lock unseated causing door to lock and not be able to unlock . uninstalled and reinstalled lock and tested unit is now properly locking and unlocking and cycling as designed . unit is running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Vienna, VA 22181
Christian C.
Job Details:
06/08/2023
Picked up dataloggers.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Alexandria, VA 22305
Jason A.
Job Details:
06/08/2023
CX complaint FRIDGE icemaker sheet of ice. Test fill & harvest 'bf' binfull. Replaced icemaker. Secure htr wires.Harvest 'PA' & filled 97. NO LEAKS > JJ
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23452
Austin D.
Job Details:
06/08/2023
"cx complaint the unit is not heating and had a thermal event. checked the unit and found that the red wire was burnt at terminal block and screw was stripped. thererfore, i replaced the red wire with a wire set and the screws qwith a terminal wire set. unit is ready for resale.; ordrng 1 279318 (terminal wire set ar vs) and 1 279393 (terminal screws ar vs), used 1 279318 (terminal wire set ar vs), and 1 279393 (terminal screwxs ar vs) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Haymarket, VA 20169
Tanner B.
Job Details:
06/08/2023
Units door falling and not dispensing rinse aid. unit needs hinges / dispenser and control; ordrng 1 W11412300 (dispenser) and 1 W11462460 (control)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Chesapeake, VA 23320
Zachery R.
Job Details:
06/08/2023
"cx complaint no heat, checked unit, come to find wires not seated to tco, reseated wires, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near Portsmouth, VA 23704
Zachery R.
Job Details:
06/08/2023
"cx complaint gasket not staying seated in rc door, checked unit, used steamer to fluff gasket, same results, applied tape to hold gasket and ordering door to complete repair. advised cx door will be shipped directly to her home; ordrng 1 LW10636410 (dor-fip)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Portsmouth, VA 23701
Zachery R.
Job Details:
06/08/2023
"cx complaint unit does not allow you to select power level, instructed cx how to select power level. unit working as designed."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Franklin, VA 23851
Zachery R.
Job Details:
06/08/2023
"cx complaint unit not drying. checked unit, come to find acu not sending voltage to dispenser, ordering acu and dispenser to complete repair.; ordrng 1 WPW10428217 (dispenser) and 1 W10906422 (acu)"
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Alexandria, VA 22306
Lloyd B.
Job Details:
06/08/2023
Cx complained the unit did not operate correctly. Installed new harness and shifter and tested in diagnostics where it passed each test. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Norfolk, VA 23518
Justin W.
Job Details:
06/08/2023
cx complaint leaking in rc and fc light out. checked unit to find temps at 38 rc and -2 fc. checked to find vents partially blocked. advised cx to not block vents this could lead to build up of condensation. checked unit to find fc light out ordering light to complete repair.; ordrng 1 W11518235 (bulb)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Kensington, MD 20895
Israel R.
Job Details:
06/08/2023
"installed sump ,unit isnnt leaking water .is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Silver Spring, MD 20902
Israel R.
Job Details:
06/08/2023
Customer complaint triple burner is not heating the middle part. I tested the unit and found the burner is working but the mittle element is not turning on. I pulled top off and found the element is bad. The burner has a middle OL element. ORdering triple burner. Special order part. Call customer when part is available.; ordrng 1 W11563195 (element)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Charlottesville, VA 22901
Danny R.
Job Details:
06/08/2023
cx states unit grinds in spin and doesn rfinish cycles i found oil coming from gear case unit will need gear case and shifter parts cx will think over reapir; ordrng 1 W11393685 (gear case)
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Elkridge, MD 21075
Alexander D.
Job Details:
06/08/2023
replaced griddle temp sensor. tested unit. set griddle to 300 and it heated good and ready light came on when it was done. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
06/08/2023
"Cx complains that the gasket on the right side is bad, the magnet is off, inspected unit . the robber gasket is bad, repalced part, unit cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Woodlawn, MD 21244
Robert L.
Job Details:
06/08/2023
"confirmed iocemaker at house, but could not find control in bin, spoke to parts warehouse (CT) not on shelf and no extras, they confirmed will be in 6/13, rescheduled customer for weds 6/14; ordrng 1 W11224256 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rockville, MD 20850
Julian H.
Job Details:
06/08/2023
replaced parts optimized thermistor to suction line secure evap to the back installed all parts back MUST WAIT 24 HRS TO COOL DOWN TO TEMP 48 TO 72 HRS TO SEE ICE
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Suffolk, VA 23435
Carl A.
Job Details:
06/08/2023
"cx complaint of consule not working on dishwasher,checked unit to find no error code but found memebran to have keys that were not responing to touch replaced consule tested unit works as deisgned"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hampton, VA 23669
Lucas R.
Job Details:
06/08/2023
"replaced compressor and drier, vacuumed and charged, found leak on precooler in drain pan, repaired with copper tubing, vacuumed again, charged, low pressure at 0, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Greenbelt, MD 20770
Samuel R.
Job Details:
06/08/2023
cx complaint unit is making loud noise on air fryer.inspected unit and found fan to be missing bolt and causimg fan to fly off.unit needs new fan as i cnnot locate the bolt.W11582241; ordrng 1 W11582241 (covection)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Leesburg, VA 20176
Daniel J.
Job Details:
06/08/2023
replaced damper per notes opening and closing during test
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Oakton, VA 22124
Christian C.
Job Details:
06/08/2023
Installed control and RC thermistor. Set temps to recommended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Ashburn, VA 20148
Richard B.
Job Details:
06/08/2023
"Door that was delivered is damaged and unusable. Reordering door , CX advised to inspected door prior to calling . RB; ordrng 1 w11593330 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Silver Spring, MD 20902
Israel R.
Job Details:
06/08/2023
Cx complaint unit was really sweaty on the inside and the unit isnt making ice in the rc. checked temperture setting and it was set at 44 for rc and fc was set at 5 degrees. After checking temps the rc was at 46 and fc at 8. found unit on warmest temp setting. ice bin was full of ice in the rc. The FC was packed with food and may have had the door cracked and ice maker got too warm and stop making ice. lowered temps reccommended settings. Customer is going to call us if the unit stops making ice. Unit is working.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Bel Air, MD 21014
Neil H.
Job Details:
06/08/2023
CX COMPLAINT OF HAMMER NOISE WHICH IS THE VALVES OPENING AND CLOSING AND THE PIPES SHAKE WHICH IS NORMAL WITH WHIRLPOOL VALVES ONLY SOLUTION IS VALVE SURPRESSORS BY PLUMBER UNIT TESTED GOOD.
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Saint Leonard, MD
David J.
Job Details:
06/08/2023
"CX complaint water is leaking out of the front of the door when steam option is on. After last visit, I had found the steamer was shooting right at the door, causing it to leak at the front arrive today and remove unit. Remove back panel and spray nozzle head removed water valve and replaced with new. Reassembled unit and turned water back on tested unit water no more leaked out front of the door Ran for about 10 minutes and no water was coming out. Unit is now working as designed job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Washington, DC 20004
Sherwood
Job Details:
06/08/2023
cx complaiont was leaking. arrived and found unit was leaking from left heater seal in back of unit. so im ordering heaster and nut terminals to fix this issue.; ordrng 1 W11537778 (element) and 2 W11538351 (nut terminal)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Bel Air, MD 21015
Neil H.
Job Details:
06/08/2023
RAN DISHWASHER FOUND LEAKING ON THE RIGHT SIDE THE ISSUE IS THE DOOR RUBBING THE CABINET ON THE RIGHT WHEN YOU CLOSE THE DOOR IT SEEMS AS IT'S FULLY CLOSED BUT IF YOU PUSH THE RIGHT TOP CORNER DOOR GOES IN 2 MORE INCHES AND SEALS FULLY TESTED AFTER DISCOVERING THAT UNIT DOESN'T LEAK
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Abingdon, MD 21009
Neil H.
Job Details:
06/08/2023
NO WORK PERFORMED NO SERVICE NEEDED CX WANTED TO CANCEL VENT CLEANING WAS DONE AND THEY ARE REPLACING THE VENT
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details:
06/08/2023
CX complaint is spring shot out of washer. Inspected and found cap defective and will not stay in properly in order to utilaize remocveable agitator. Ordering new cap. Cannot reschedule due to part availability; ordrng 1 W11510462 (cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Smyrna, DE 19977
Taylor F.
Job Details:
06/08/2023
Replaced IM and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Columbia, MD 21045
Alexander D.
Job Details:
06/08/2023
"replaced console. found vent outlet gasket deformed, pic saved. was able to restick it straight but its torn in the corner and dont want console to short out again. ordering vent. advised cx to use unit as little as possible and keep hi temp wash and heated dry turned off until we come back and replace vent, cx understands. vent in stock. scheduled return visit for 6/14; ordrng 1 W11649995 (vent)"
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Silver Spring, MD 20905
Israel R.
Job Details:
06/08/2023
"Cx complained unit is displaying f6e1 after heating for 20 mins. f6e1 (over temp conditions) pops up after oven temp reaches 450. tested sensor i found 1.141k ohms , tested harness didnbt have any issues. replaced sensor just incase sensor was bad. tested unit by turning oven temp to 480 degrees, heated for 20 mkns. no error codes popped up. unit is working as should."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chesapeake, VA 23321
Carl A.
Job Details:
06/08/2023
"cx complaint of unit leaking water,checked unit to find no error codes at this time,ran unit through diag to find drain hose on back of unit not fully seated on cabinet hose,reseated drain hose back on back of cabinet tested and calibrated unit works as designed"
We serviced a
MAYTAG OVEN
Model MGT8885XS03
Near Alexandria, VA 22306
Lloyd B.
Job Details:
06/08/2023
"Cx complained the units knobs did not turn. Installed new manifold and tested and all burners and valves turn, no gas leak. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30IVBS4
Near Laurel, MD 20723
Alexander D.
Job Details:
06/08/2023
"cx complaint unit wont run and buttons flashing nonstop. went over oow pricing and cx declined service. was unaware of labor charge and would rather buy new considering age of unit. no service provided, no money collected"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Potomac, MD 20854
Julian H.
Job Details:
06/08/2023
replaced parts &working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QMS03
Near Burtonsville, MD 20866
Israel R.
Job Details:
06/08/2023
"installed ice maker, But it never turned on.. Removed new ice maker notice the ice maker is cracked. When removing the new ice maker the two of the screws broke off. Reordering ice maker and screw. Owes 110.; ordrng 1 WPW10277449 (icemaker) and 3 WP489474 (screw)s"
We serviced a
KITCHENAID ICE MAKER
Model KUIC15POZP2
Near Annapolis, MD 21401
Shane B.
Job Details:
06/08/2023
arrived and unit was turned off. pulled unit out and hooked up guages. with compressor running i had -10 on the low side and 105 on the high side. evap formed frost but it was a ring around outer part of evap. i let it run and evap filled in with frost. i called SS techline and they said dye drier should no have been installed. pressures are a little low. i spoke with mark. we decided to rescehdule appointment for 6/14 and to return with a senior SS tech to help with repair. marking all parts for use on return.; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM00
Near Woodlawn, MD 21244
Robert L.
Job Details:
06/08/2023
"cx complaint unit just stopped no display, found interioir lights working , main control shorted, replaced main board from pre-id, programmed to 1720, all functions returned, cx to monitor , tested all ops ok, collected $403.30 MC cx paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Hanover, MD 21076
Alexander D.
Job Details:
06/08/2023
"cx complaint unit making humming/whistling noise when compressor is running. inspected unit, making noise upon arrival but it sounds normal to me. temps are good, 8 in fz and 39 in rc. no overfrosting. unit testing good at this time and noise sounds normal. advised cx this unit isnt made the same as theyre last one and recently changed types of refrigerant to r600a and the compressors for the new refrigerant tend to run a little louder. cx understands. unit is operating as designed at this time."
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Alexandria, VA 22314
Lloyd B.
Job Details:
06/08/2023
Cx complained the unit leaked. Installed new pump and tested and it no longer leaks. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Great Falls, VA 22066
Christian C.
Job Details:
06/08/2023
Cx complaint unit knobs are defective. Advised cx that knobs are not covered in warranty. Cx said they will call whirlpool to see if they can get it covered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Clinton, MD 20735
Leon
Job Details:
06/08/2023
cx complaint was IM didnt give ice confirmed the issue cx would need a new ice Container the teeth at the bottom of the bin was broken off; ordrng 1 W11244434 (ice-contnr)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, DE 19958
Frederick R.
Job Details:
06/08/2023
"CX complaint is loud noise from WM. Inspected/tested and found unit has a faulty gearcase and does not spin properly. CX has dent in the wall to left of WM he claims was from WM jumping. Ordering gearcase, splutch. motor. capacitor, actuator and returning with suspension just in case. Cannot reschecule at this time; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (drive pulley) and 1 W11428524 (capacitor) and 1 W11481722 (actuator) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Christian C.
Job Details:
06/08/2023
Arrived at building. Spoke with front desk and they said unit is occupied and maintenance is not available. Will call back to resched.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Saint Leonard, MD 20685
David J.
Job Details:
06/08/2023
CX complaint unit has dent in right door as well as during shipment and glass shelf had shattered after a previous tech visit. . He had found unit in a new right door and shelf arrived today and verified complaint removed old door and installed new reinstalled. All shelves made sure door cam was properly installed And tightened doorhandles unit is now working as designed job complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Potomac, MD 20854
Julian H.
Job Details:
06/08/2023
CX complaint about floor is buckilng in front of dw because of a leak tested no water underneath construction dust still under pulled unit entirely out & remove insulation found a slow leak from the back of track on rh side need parts; ordrng 1 W11047815 (right track 3rd level) and 1 W11047813 (left track)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW2
Near Glen Burnie, MD 21061
Alexander D.
Job Details:
06/08/2023
"replaced broil burner and ignitor. tested unit several times, burner is igniting first try and has good even flame all the way around. unit is now working properly"
We serviced a
WHIRLPOOL DRYER
Model WED7000DW1
Near Stafford, VA 22556
Robert W.
Job Details:
06/08/2023
Replaced element unit is working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HM11
Near Ellicott City, MD 21043
Robert L.
Job Details:
06/08/2023
"cx complaint not makiong ice 2nd unit for same reason, found icemkaer stuck in position, replaced icemaker from pre-id, jumped and unit wouldl not cycle, found no voltage inside at connection, at j-12 on board no voltage, diplay icemaker bright and door switch closing properly, called techline they sent for engineering review due multiple repaorts of same issue and control numbers not matching in trible IPL vs. service matters, they will contact me with in 48 hours for next steps"