Service History 483 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York Haven, PA 17370

Bernard M.

Job Details: 06/14/2022

"Cx complaint unit's not cooliong in RC section. Inspected unit and found no air coming into RC. Accessed FC and found evap cover to be covered in frost. Unit thermistor failed. Evap fan runnning as designed. Ordering parts, once parts are in contact cx to reschedule;"

We serviced a

WHIRLPOOL DRYER

Model MED7000XW0

Near Vienna, VA 22182

Jason A.

Job Details: 06/14/2022

CX complaint DRYER doesnt run. Found idler pulley locked up & has a groove cut into plastic. Tension sw is not engaged. Replaced pulley & ran test cycle. Drum spins & dryer heats. Advised CX have vents cleaned > JJ; ordrng 1 W10837240 (idler pulley)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Elkton, MD 21921

Alexander W.

Job Details: 06/14/2022

"cx stated unit not heating tested inspected and verified cx complaint found unit had 2 error codes F2E2 &F2E1 which have to do with the HMI, found heater defective ordering HMI heater thermostat and TCO kit. cannot resched at this time due to SO parts; ordrng 1 W11419056 (fascia) and 1 WP3387747 (heater)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Lancaster, PA 17601

Justin L.

Job Details: 06/14/2022

"cx complaint unit not drying dishes and had dishes inside of unit to show they were still wet. found rinseaid dispenser full. entered diagnostic mode and found no saved error codes. ran through cycle and found unit to fill, pump, drain, but never dispense rinseaid inspite of it being on or activating heater. Unit will need control to correct issue and once in office will need to contact cx and set return visit; ordrng 1 W11506012 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ0

Near Sykesville, MD 21784

Drew B.

Job Details: 06/14/2022

cx complaint that unit orginally had issues with the ice produxtion and when arrived found upper 50s in the rc section and the freezer still had some things frozen but could tell its not the right state temp wise. when checking the unit i foudn frost occuring on the evap wall on the fc rear cauing defrosting issues causing wet/ little ice prodcution as well.. will need the thermistor anf found stahled ewvap fan motor in stock schd for tomorrow; ordrng 1 WPW10384183 (thermistor 100@trb) and 1 WP2163777 (fan blade 6@trb) and 1 WPW10464673 (evap motor 15@trb)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Burke, VA 22015

Demonte S.

Job Details: 06/14/2022

Inspected the unit. Found that the cx is saying that the Dishwasher will start. Ran Service Diagnostics on the unit. Error Codes are F4E3 = Motor will not run. I then checked the power to the Motor I'm getting 121.0 Volts. Unit will need the Sump Motor. ( Any questions please check Sd Pictures.) ; ordrng 1 W11085683 (Whirlpool Dishwasher Pump & Motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Middletown, MD 21769

Brian R.

Job Details: 06/14/2022

replaced parts ordered and rest and checked unit. advised cx to give unit a few cycles and see how it does and call back if needed. job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Martinsburg, WV 25403

Danny R.

Job Details: 06/14/2022

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Westminster, MD 21157

Drew B.

Job Details: 06/14/2022

cx complaint that unit is frosting in the fridge causing cooling issues in the rc section. i found the unit to have door closing issues in freezer causing the frost to restrict airflow in the rc section. will need the following parts schd for the 21st; ordrng 1 WPW10397636 (slide l 25@trb) and 1 WPW10397635 (slide35@ right)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS00

Near Williamsburg, VA 23185

Jason T.

Job Details: 06/14/2022

"Cx complaint, no freezer led lights, top left fridge led flickers, per Technical Service Pointer # W11606409 repair covered under S-Code S84638. Ordering 12 led module to complete the repair, advised cx parts on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 12 W11484836 (Led module)s"

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPS01

Near Annapolis, MD 21409

Kevin P.

Job Details: 06/14/2022

"unit is in warranty per receipt p.o.p saved to quik pics. cx complaint unit not making ice, found unit running but not circulating any water and no water in resevoir. turned unit off and removed filter then turned unit back on and it filled and made a thich sheet of ice. unit tests good, cx needs to replace the filter, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Louisa, VA 23093

Eric F.

Job Details: 06/14/2022

"Confirmed cx complaint unit not advancing cycles. Found unit caught in drain cycle with no water in it. Pressure switch not operating properly, ordering pressure switch. Cx under warranty, RV purchase date listed in pictured receipt.; ordrng 1 W11044866 (switch-wl)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/14/2022

"replaced sump and heater, ran auto test cycle, no signs of any leaks. no faults. unit working as designed. left old parts with cx."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Conestoga, PA 17516

Justin L.

Job Details: 06/14/2022

cx complaint of tapping noise. was able to access unit and found no saved codes. ran unit through diagnostic and found drain hose tapping back of unit secured and ran drain and spin. unit now operating as designed no further work needed

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Abingdon, MD 21009

Neil H.

Job Details: 06/14/2022

cx complaint unit making noise while washing replaced the gearcase and the clutch belt and actuator recalb. washer tested good.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Frederick, MD 21702

Brian R.

Job Details: 06/14/2022

cx compaint is with the RF burner and the flame being way to high and leaving black stuff on everything. all other burners check. tested and went over unit and home is propain and believe kit not installed right. will order new kit and adjust flames and check unit again. as soon as part is in office will schedule.; ordrng 1 W11436985 (LP Kit)

We serviced a

MAYTAG DRYER

Model MEDB835DW

Near Lititz, PA 17543

Marc M.

Job Details: 06/14/2022

cx complaint unit not power on. inpspetced unit and ofund PF error on screen. checked and found that the the terminal block is shorted at the incming L1. unit will need new terminal block and harness.; ordrng 1 279318 (terminal) and 1 279393 (screw) and 1 WP3397659 (block-term)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ0

Near Millville, DE 19967

Frederick R.

Job Details: 06/14/2022

CX complaint is metal rack sparks. Inspected/tested and verified complaint. Found rack sparking off liner and there are now spots on the liner that are bare. Spoke to TJ from WPTL (7733877667)Verified that rack should be removed when not heating multiple items and also gave me part number for touch up paint. Photos documented with WPTL for arch spots on liner. Cannot reschedule at this time due to availabilty of touch up paint.; ordrng 1 W10803366 (rack) and 1 8212605 (tuchup)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Baltimore, MD 21230

Shane M.

Job Details: 06/14/2022

cx complaint the unit leaving alot condensation built up in unit. put unit into test mode. no error codes. found unit working properly. found cx using heavy amount of detergents. advised to use way less. i also found cx not using rinseaid. unit working properly.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Vienna, VA 22181

Christian C.

Job Details: 06/14/2022

Cx complaint unit does not bake or broil. Inspected unit found no errors. Bake ignitor found open. Installed ignitor. Unit is now working on both bake and broil. Cx paid in full.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS2

Near Charlottesville, VA 22903

Kyle A.

Job Details: 06/14/2022

Installed cable and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Lancaster, PA 17601

Marc M.

Job Details: 06/14/2022

cx complaint unit not cooling. isnepcted unti and found loud buzzing from compressor when running. unit not developing frost pattern. found unit to have sealed system failure. unit will need parts and 3 count ss repair; ordrng 1 W11370574 (compressor) and 1 W11401413 (lokring 8/7) and 1 W11504420 (lokring coupler) and 1 W11368894 (condenser) and 1 W11504418 (lokring fitting) and 1 2174739 (tube) and 1 W11403094 (suction tube) and 1 W11368877 (evap) and 1 W11504449 (lokring 4/2) and 1 W11225184 (tube) and 1 W11490399 (drier) and 1 W11506623 (lokring 5/5) and 1 W11401409 (lokring 5/1.8)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Baltimore, MD 21239

Milton J.

Job Details: 06/14/2022

Complaint unit stopped making noise. Inspected and found speaker not putting any audio out. Unplugged to try and reset and also tested audio in service mode and still nothing. Unit needs new UI Panel. -MJrob; ordrng 1 W11478526 (UI Panel)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/14/2022

"cx complaint unit wont power on. inspected unit and found 122.9vac to control, but no light on control and the control is not responsive. wont enter into diag or anything."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Seaford, DE 19973

Michael E.

Job Details: 06/14/2022

CX complaint: broken door glass. Inspected unit and veroified complaint. I found the front door glass broken and documented in pics. No other damage found. Ordering door glass and nameplate. Cannot reschedule due to no one available on site to schedule with.; ordrng 1 W11176456 (glass-door) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit found pulley is squeaking also the wheels a wheel has a thumping spot ordering supports and pulley; ordrng 1 W10837240 (idler pulley) and 4 WPW10314173 (support)s

We serviced a

KITCHENAID WASHER

Model KDPE334GPS0

Near Lancaster, PA 17603

Marc M.

Job Details: 06/14/2022

cx complaint unit not cleaning dishes properly an dtub leaving behind residue. inspected and found that the sump assembly is not pumping duirng cycle. unit will need new sump. also found that the segment display on the front panel is disrupted and not illuminating the screen. unit will need new display lens.; ordrng 1 W11178672 (pump&motor) and 1 W10858705 (cover) and 1 W11481723 (display lens)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM01

Near Glen Allen, VA 23060

Eric F.

Job Details: 06/14/2022

"Confimed cx complaint unit not cooling. Found fridge and freezer at room temperature, compressor running hot. Checked unit with blue light, could not locate source of leak. Returning sealed system tech to make determination on repairability of unit. Ordering sealed system job, compressor and evap.; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 3countjob (sealed system + 1 component) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ00

Near Lancaster, PA 17603

Justin L.

Job Details: 06/14/2022

Cx complaint unit keeps freezing up. was able to access unit and found heavy frost pattern on the evaporator with van running. ohmed out thermistor and found it reading 7F off. Unit went into defrost while testing Replaced thermistor and unit began cooling again developing frost pattern unit now checks good no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Catonsville, MD 21228

Robert L.

Job Details: 06/14/2022

"cx complaint intermitten ice production, small cubes, no cubes, on arrival found bin full, top half made by icemaker, at least 3 dumps, found mold full, t56 E0,f58 01 cold , bin switch and door switch passsed, FC 3 degrees 12 in chamber, ice box fan ok, excellent preesure to dispense and icemaker, possible temp or switch issue, cx to monitor temp and tape switch if problem returns, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Ashland, VA 23005

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit found the unit pedalistal is the issue one currently under washer is too small took quick pics one on dryer is correct however cx will need to contact store for proper size pedalistal

We serviced a

N/A N/A

Model KECC567RWW01

Near Mountville, PA 17554

Marc M.

Job Details: 06/14/2022

cx complaint unit will turn off the left front element while in mid cooking cycle. found failure within triple contact infintie switch that is over heating during cooking and causing the unit to disengage the relay and disrupt power.; ordrng 1 WP9763765 (switch-inf) and 1 WP8286187 (elmnt-surf)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Annandale, VA 22003

Carl R.

Job Details: 06/14/2022

"Heater Bushing W11537778 - SP W11540964 - Special Project S17304 - Parts and Labor. Removed unit from underneath the counter and removed lower rack and spray arm. Removed 2 plastic fasteners and original heater element. Replace the original heater element with a new heater element and 2 plastic fasteners. Tested unit for leaks, no leaks found . Put unit back underneath counter. And put lower rack and spray arm back in. Unit working properly."

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW1

Near Annapolis, MD 21401

Kevin P.

Job Details: 06/14/2022

"cx complaint unit not heating, found element is open and thermostats are good. ordering element 335.82 total collected by check # 626; ordrng 1 WP3387747 (element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Charlottesville, VA 22911

Kyle A.

Job Details: 06/14/2022

Cx complaint of unit over cooling. Did confirm found baffle stuck. Also found in diagnostic some tests wont work and just show a blank screen. Ordering control and will need to return with pre id baffle.; ordrng 1 W11399844 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/14/2022

i was able to access unit and found the thermistor was not tight on the evap suction line. i was able to bend tab and use a zip tie to keep it in place. also used the tie downs to bring the evap tight to the back of the wall. used the new evap cover with some gaskets i had in van stock to tightly seal the evap in its housing. the drip pan itself was not warped and was straight. unit now checks good.; used 4 w11573592 (gasket) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 06/14/2022

"complaint is the unit not heating properly and settings changing by themselves. cx tried starting a bake cycle at 375 and when she hit start the temp changed to 370 the PRE. cx said sometimes it will stop heating and go back to showing the time and when she sets timer it asks for a temp again. when cycle started interior light also turned on. i tried entering diagnostics but broil 500 degrees kept popping up instead. terminal block is properly wired, supplying 240. no damge to board. restored power and tried setting time but keypad wont respond. unit will need new contorl board. schedule when part is availble.; ordrng 1 W11567368 (control board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Burke, VA 22015

Demonte S.

Job Details: 06/14/2022

Inspected the unit. Found that the cx is saying that the Dishwasher is showing an error code. Checked the Console. I'm getting F6E1 flashing. Tried to run Service Diagnostics on the unit. Console is Non responsive. Installed the Console User Interface. Tested the unit. No Leaks. Cleared error code from unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Waterford, VA 20197

Ezra M.

Job Details: 06/14/2022

"installed gasket, verified good seal."

We serviced a

KITCHENAID MICROWAVE BLT IN

Model KMBP107EBS01

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 06/14/2022

"cx complaint is the unit displaying F2E0. tested unit and it does run and heat. checked for codes and found F2E0 keypad disconnected, F2E1 stuck key. cleared codes and pressed every button, they all worked. cx said erro only popped up once and it was after a power outage. i quoted cx for a new control panel and advised her to call back if the issue returns.; ordrng 1 W11101569 (panl-cntrl)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KBS

Near Mount Rainier, MD 20712

Israel R.

Job Details: 06/14/2022

heating element - sp w11540964 - special project s17304. Instaled new heater and tested. Unit is back to normal operartions.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Millsboro, DE 19966

Michael E.

Job Details: 06/14/2022

"CX complaint: lights out. Tested and verified complaint. I found the door switch was not operating the light. I replaced the switch, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB

Near Halethorpe, MD 21227

Emmanuel R.

Job Details: 06/14/2022

"Cs icemaker not making ice, i found the icemaker not cycling, replaced icemaker , icemaker cycles now but water valve is restricted not allowing good water flow, replaced water valve tested unit, unit is now working properly. advised customer to allow 24hr72hrs for icemaker to make good ice."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW0

Near Glen Allen, VA 23059

Eric F.

Job Details: 06/14/2022

"Confirmed cx complaint unit not washing properly. Found F0E5 error, found unit bottoming out on drain pan, drive assembley damaged, water leaking around gearcase. Quoted cx for gearcase, cx going to take 30 days to shop around. Requesting 2 count gearcae job on return visit if cx engages quote.; ordrng 1 WPW10006384 (drive belt) and 1 W11454734 (transmission) and 1 2countjob (gearcase job)"

We serviced a

WHIRLPOOL OVEN

Model WGE555SOBS00

Near Union Bridge, MD 21791

Brian R.

Job Details: 06/14/2022

replaced parts and tested and heated both ovens. both ovens now check. all burners on cooktop check as well. job complete.

We serviced a

WHIRLPOOL STACKABLE

Model WFC7500VW2

Near Washington, DC 20009

Samuel R.

Job Details: 06/14/2022

cx complaint unit is no0t working.inspected unti and found unit to have lots of suds.advised cx rto rn a clean wash cycle and use low dose of soap.no error codes

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bryans Road, MD 20616

Robert A.

Job Details: 06/14/2022

"Cx complaint that ice is still getting stuck in the chute door. I inspected the unit and confirmed the complaint. I called WP techline before and they recommended slowly removing the cup to allow all ice to fall before the ice chute door closes but that does not work. I thoroughly explained the situation to the cx, they will call the WP to discuss a solution. I called WP again to document the situation. The unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near The Plains, VA 20198

Daniel J.

Job Details: 06/14/2022

installed new hinge and also lid started cycle confirmed locking and adding water checked faults

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/14/2022

customer complaint unitn not starting cycles but powering eer after pressing start checked fault f0 e5 for over load and a f5 e2 for latch tested found door nor locking in to latch gave customer qoute and installed and testd unit no-w locks and starts cycles deleted faults from history

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Elkridge, MD 21075

Emmanuel R.

Job Details: 06/14/2022

"Cs racks in the unit rolls foward when they try to us it, I inspected unit and found it out of level , leaning forward alot. I adjusted the feet and tried to level it as much as possible. Advised customer the counter is too shallow so i cant push unit all they way back so i can secure it with anchoring screw and the sub floor is too low ,feet on the unit are extended all they way. Cs will be calling a carpenter to resolved bad fitment."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Baltimore, MD 21211

Shane M.

Job Details: 06/14/2022

"cx complaint the unit isnt powering on. found unit with no power. 120v at outlet, 120v powerboard found OL fuse. replace fuse from vanstock. unit powered on. went to start unit at 1:00. fuse popped right away. replace fuse again but unplugged brown wire at relay on board. unit working & not shutting off. ordering ALL hot side of unit.; ordrng 1 W10818686 (magatron) and 1 W11256462 (diode) and 1 W10850446 (capacitor) and 1 W11540981 (transformer), used 2 W10138793 (fuse) from stock"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Dover, PA 17315

Bernard M.

Job Details: 06/14/2022

"Cx complaint unit doesn't heat nor shuts off. Inspected unit and continuity at all components behind back panel. Removed terminal cover and found the unit experienced thermal event. The power cord had been damaged and split in half along with the harness. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 WPW10450286 (harness) and 1 WP3397659 (terminal block) and 1 279318 (wire set) and 1 PT220L (power cord) and 1 W10857612 (timer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Montgomery Village, MD 20886

Ricardo S.

Job Details: 06/14/2022

"Cx complains about a water leak from dispenser, inspected unit, the ice door not closing properly, the ice begins to melt .. water tube cks ok, unit needs; ordrng 1 w11397167 (retainer) and 1 w11423782 (door-ice)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Vienna, VA 22180

Carl R.

Job Details: 06/14/2022

Cxvwants what came with the dispenser. Gray Payless nit black. Ordering dispenser with gray paddle. ; ordrng 1 W11423781

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 06/14/2022

cx complaint of unit grinding checked unit to find that gear case grinding called techline spoke with Kirt was advise to not move forward with repairs as unit needs to be researched as to why it is marked as filed scrap 7733883294

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Wilmington Manor, DE 19720

Taylor F.

Job Details: 06/14/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the fill tube to be frozen over as well as the troft for the IM. Valve had a slow drip causing it to freeze over. Thawed fill tube and replaced dual valve. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/14/2022

"unit unresponsive. drain pump running. held start button to cancel cycle. checked errors, unit storing f0e5, cleared errors. ran diag cycle. completed normally with no errors."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Bear, DE 19701

Taylor F.

Job Details: 06/14/2022

Lowes picked up unit this morning. Unit is not on site.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/14/2022

"The customer complains that the panel does not respond for 2 weeks, but the customer called the manufacturer and they updated the software.now the panel working fine"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Elkton, MD 21921

Alexander W.

Job Details: 06/14/2022

CX stated unit will not turn on at all tested inspected and verified cx complaint found HMI and control defective replaced HMI and tried to get info from old control and HMI never synced reordering HMI left both controls there for new UI install reordering fascia cannot resched due to SO part; ordrng 1 W11478519 (Fascia)

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Fairfax, VA 22032

Carl R.

Job Details: 06/14/2022

"Pulled unit from wall, tilted unit back, removed cover, motor, splutch harness. Removed gear case. Removed plastic cover and bolt. USE SPANNER WRENCH TO REMOVE SPANNER NUT. INSTALLED NEW GEAR CASE SPLUTCH KIT BELT, BOLT AND WASHER. CKEARED CODES. UNIT PRODUCED A F7E1 CODE. NEEDS ACU. ; ordrng 1 W11519742 (Acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Bear, DE 19701

Taylor F.

Job Details: 06/14/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be defective. Replaced IM from pre ID. Called parts warehouse. Tested unit and unit is working as designed. Job is complete.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mechanicsville, VA 23111

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit removed and replaced the tco kit tested and inspected for proper use unit now functions normally.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFT2976AEM03

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/14/2022

cx comnplaint unit is leaking from underneath. inspected unit and found the inlet valve is leaking. qouted cx for full repair and cx approved repair. scheduled cx for 6/17/22.; ordrng 1 W10865826 (inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsville, VA 23111

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit removed and replaced the user interface tested for proper use unit now functions normally

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ05

Near Fairfax, VA 22031

Carl R.

Job Details: 06/14/2022

"Original door had dent on it. Removed original door. Replaced with new door. Unplugged power supply, and turned off water supply. Tested for leaks and water supply. No leaks found and water delivered. Power works properly. Treated door seal. Unit working properly"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near York, PA 17402

Sal R.

Job Details: 06/14/2022

CX complaint is that the tuni is maki9ng a noise during the spin cycle. I was able to enter diag mode and found no errors. I then ran a test cycle and found the unit to be opperating as designed. CX informed me that the noise onluy happens when iteams are in the unit . I had CX load the unit and ran the spin . I found the unit again to be opperatign as designed. CX insist that the utni is makin g a noise and has done so since POP. I advised CX to run the unit as they have been and to capture the nose on video and call back in for service. I could not recreate the noise .

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model UMV1160CS2

Near Baltimore, MD 21229

Shane M.

Job Details: 06/14/2022

"cx complaint the unit sparking inside unit. found turntable coupler slightly melted & some white coating peeled away near where the wheels of turnwheel ring rides. removed bottom cover & found signs of damage or issues with wires. tested unit with wet papertowl for 1:30. found no issues, papertowel was dry/hot. retried 3 more times. then retried 2 more times with bottom cover back in place. no issues. safety SR7733821467"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Ashland, VA 23005

Thomas B.

Job Details: 06/14/2022

"Cx complaint unit is not working properly inspected unit removed and replaced the control, sensor, and spark module tested and inspected for proper use unit now functions normally"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Leesburg, VA 20175

Justin S.

Job Details: 06/14/2022

the unit is not locking the lid. the unit needs the lid lock; ordrng 1 W11307244 (lock)

We serviced a

WHIRLPOOL RANGE

Model UMV1160CS5

Near Bowie, MD 20716

Shawn D.

Job Details: 06/14/2022

"U1313Y0DPL1 cx complaint unit wont work you hit start then it shows f1e4 error code said i hope you have a control in your truck. inspected unit and tested unit confirmed error pops up when you hit start f1e4. relay connection is tight on control, checked door switches and found lower interlock switch got hot or something looks to shorted and melted some. grabbed pre id parts from van and replaced upper and lower interlock assem then put unit back together and tested and now works good. heated some water and heats good. unit is good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM11

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/14/2022

"cx complaint unit leaking water onto floor, come to find drain clogged, cleared drain, used cup of water to test drain, water is draining, unit working as designed. cx paid 120 service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ08

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/14/2022

Cx stated that she did not call us. She received a notification about the visit and just thought it was a courtesy call. Unit is still functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Richmond, VA 23223

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit found freezer evaporator frozen over completely top to bottom removed and replaced the thermistor and tested unit now functions normally melted off remaining ice.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Vienna, VA 22182

Jason A.

Job Details: 06/14/2022

CX complaint DW F6 E1 locked up. Replaced ACU & ran test wash. Unit is advancing & completed test wash. Start NORMAL cycle & DW is advancing > JJ

We serviced a

JENNAIR REFRIGERATOR

Model JS42SEDUDW01

Near Virginia Beach, VA 23456

Branden R.

Job Details: 06/14/2022

"cx complaint aig-refrigerator door wont close , checked unit found gasket folding over itself , steamed gasket real good and checked for proper seal ,found cam not allowing door to shut smooth replaced with new pre id cam and tested unit is now sealing like its designed too . cx agreed ."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Washington, DC 20016

Samuel R.

Job Details: 06/14/2022

replaced part per service pointer

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Stone Ridge, VA 20105

Richard B.

Job Details: 06/14/2022

"CX complant. Flames are uneven , And dont ignite as they should. Inspected unit and confermed issue, Flames are uneven on some burners, Found burner caps not sitting on burner heads correctly. Not properly seated. . Seated caps correctly , Advised CX caps need to be seated in burner heads grooves in order to ignite correctly. CX satisifed.Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSBS25INBL01

Near Falls Church, VA 22043

Jason A.

Job Details: 06/14/2022

CX complaint FRIGE not dispensing ice. Full ice bin. Auger motor is getting 120VAC but is locked up & iced up. Used hairdryer to thaw out. Used lube. Test cubed & crushed ice & water dispense > JJ

We serviced a

AMANA RANGE

Model AEP222VAW4

Near Chestertown, MD 21620

Jonathon C.

Job Details: 06/14/2022

"cx complaint, visibly damaged parts. replaced parts per prior diag. unit in landlords office. no access to power. unable to test. visible damage repaired. job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Rockville, MD 20850

Julian H.

Job Details: 06/14/2022

replaced housing and reservoir dispenser tested icemaker test 57 01 test 45 filled

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near Richmond, VA 23223

Jason T.

Job Details: 06/14/2022

"Arrived on site, per cx request to cancel the service call."

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Newark, DE 19711

Taylor F.

Job Details: 06/14/2022

repalced heater per SP s17304. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Waynesboro, VA 22980

Kyle A.

Job Details: 06/14/2022

Cx complaint of sump making a loud grinding noise and vibrating cabinet. Did confirm units wash pump is causing the vibration and noise. Will need to return to replace pump.; ordrng 1 W11416362 (Pump motor)

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Herndon, VA 20171

Christian C.

Job Details: 06/14/2022

Cx complaint left front burner is not burning properly. Found burner caps were not on proper burners. Adjusted caps and now all burners burn properly. Cx paid for service call.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Towson, MD 21204

Keith H.

Job Details: 06/14/2022

installed new control and console tested it unit is working

We serviced a

WHIRLPOOL WASHER

Model WDF520PADM9

Near Hummelstown, PA 17036

Fred G.

Job Details: 06/14/2022

"cx complant unit will start cycle but wont wash. inspected unit and entered it into diag and found error codes f4e3, f7e1. removed sump to find the wash motor conncector was not fully seated in the socket. pushed it in and reinstalled. ran auto test and unit now checks good."

We serviced a

WHIRLPOOL COOKTOP

Model n/a

Near York, PA 17408

Sal R.

Job Details: 06/14/2022

CX canceled call after discussing the age of the unit and pricing points. I am movign on.

We serviced a

WHIRLPOOL DRYER

Model WED4900XW2

Near Frederick, MD 21703

Ricky E.

Job Details: 06/14/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/14/2022

"cx complaint cooktop lights not turning off, steam cleean not starting, checked unit found constant 120 vac to p 10 on control from RF infinite switch, replaced switch, lights turned off, clean function enabled, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Alexandria, VA 22307

Lloyd B.

Job Details: 06/14/2022

Went to install the new sump but it has a diverter motor but that is not for this model. Confirmed the model number was correct and it is as is the part number. Please make sure there is no diverter motor before coming back out; ordrng 1 W11025157 (motor)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, MD 21229

Shane M.

Job Details: 06/14/2022

tub was damage SDPICS. reordering tub bring back all parts w 2ndtech 2ct advised leasing office to inspect tub before return visit.; ordrng 1 w10371566 (tub)

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/14/2022

Cx stated that the unit had already been swapped out by the builder. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Viola, DE 19979

Frederick R.

Job Details: 06/14/2022

CX complaint is ice falling out of dispenser and water dripping. Inspected unit and verified complaint. Found separator to be defective and not closing completely which is allowing warm air into freezer and melting ice. Ordering separator. . 8 in stock at Tribles. Rescheduled for the earliest date which is 6/27/22Separate issue. CX is now claiming original tech that came to her house put a little nick in her floor. Adding pic. I have been here several times and have never noticed it before but it is very small.; ordrng 1 W11423784 (separator)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Sparrows Point, MD 21219

Milton J.

Job Details: 06/14/2022

Complaint strike broke. Gentleman working the lobby told me they cancelled and unit as been fixed. No service provided. -MJrob

We serviced a

JENNAIR OVEN

Model JDS1750FS0

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/14/2022

"CX complaint keypad stopped working, F2E1 on display, smoke coming out from oven.Ran test mode, confirmed error. Removed console, found all connections ok. Cooling fan tested ok. Ran a 500F bake cycle, the unit worked and didn't smoke but F2E1 came back. Ordering console W11039015; ordrng 1 W11039015 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT1L1TZYW00

Near Gettysburg, PA 17325

Sal R.

Job Details: 06/14/2022

CX complaint was that the unit would not cool. I found the unti will need 1 sealed system repair. I quoted CX for the cost of the repair.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Herndon, VA 20170

Richard B.

Job Details: 06/14/2022

CX complant. Door not aligned. Inspected unit and found screw snapped off hinge that goes through hinge into door. . Will need door right hand and new screws. for door hinge. Tried reoving screw but snapped off flush. Further work needed. RB.; ordrng 1 W10800806 (door) and 2 W11189635 (screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Baltimore, MD 21206

Milton J.

Job Details: 06/14/2022

"CX complaint unit not dispensing ice. Busted out ice bin and large sheet of ice on underside. Installed new Dual Valve, Ice Maker, Ice Maker Harness and Ice Bin as previously ordered. Tested unit and went through harvest filling ice maker mold. Discussed with CX and she said since I was there to install the door switch she hasn't had any cooling issues. Unit is functioning properly. -MJrob"

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ2

Near Richmond, VA 23238

Joseph D.

Job Details: 06/14/2022

"replaced blower fan, unit still with cooling fan errors, must replace main control.; ordrng 1 W11113848 (control board)"

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