Service History 481 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Moseley, VA 23120

John P.

Job Details: 06/08/2023

CX complaint unit not heating upon arrival found unit only getting 120 volts advised CX of issue unable to test further without 240 volts. Advised cx of issue

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hampton, VA 23666

Carl A.

Job Details: 06/08/2023

"cx complaint of unit not starting,checked uni tto find no error codes at this time ran unit to find it acting like acap problem but cap checkeing good,also windings on motor slightly out of spec ordering parts needed for repairs; ordrng 1 W11626074 ( CNTRL-ELEC) and 1 W11283592 (motor-drve) and 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Pasadena, MD 21122

Shane B.

Job Details: 06/08/2023

"cx complaint is the ice maker not working. water dispensor works fine. temps are set to 36/0. prob shows 36/-3. all thermistors pass, all fans are running. IM shows E5 thermistor is bad. ran harvest cycle, IM completed it. ran fill test. IM got water. ordering ice maker. schedule when approved and when part is available.; ordrng 1 W11658802 (ice maker)"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS01

Near Dallastown, PA 17313

Sal R.

Job Details: 06/08/2023

I was able to access and replace all parts . Unit test good

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Essex, MD 21221

Dustin F.

Job Details: 06/08/2023

"CX complaint: Unit blank but has power, wont workInspected unit, confirmed CX complaint. Upon arrival, found facia blank and unresponsive. got 242v comming from wall and control energized. control sending 14.2 DC to Facia but facia unresponsive. unit needs new facia. was able to schedule CX with RObin in office for Tuesday 6/13/23 on another tech to make easier for CX; ordrng 1 W11419058 (facia)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Shippensburg, PA 17257

Andrew S.

Job Details: 06/08/2023

Cx complaint is that the oven is not coming on. It clicks once and then the gas comes on and nothing else happens. Upon arrival I verified the issue. i then inspected the harness at the bake tube and found it to be secure. I then slid the unit out using my moving board and inspected the spark module. i found that a resister on RH side of the board had a thermal failure. i was able to replace the module. i then tested the unit and found that it is now functioning as intended. Job complete.

We serviced a

WHIRLPOOL DRYER

Model NGD4655EW3

Near Middle River, MD 21220

Dustin F.

Job Details: 06/08/2023

"Upon Arrival, Found Minor home with no adult. spoke to minor, stated parents wont be home till 7 pm ish. tried calling cx but number doesnt work. Advised minor in home to ask him parent or guardian to call back and reschedule. left TY card."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ01

Near Stafford, VA 22556

Robert W.

Job Details: 06/08/2023

"CX Complaint is the unit is leaking water, inspected unit and found the FC drain is clogged which is allowing water to leak out on floor cleared and unit is working properly."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near White Plains, MD 20695

David J.

Job Details: 06/08/2023

CX complaint dryer knob just spins and does not let customer select. Arrived today and inspected unit and verified complaint found unit that we were sent out to was completely different than what was in the ticket updated ticket and let Office know. Found plastic housing around shaft on timer is cracked causing selector to spin around timer and not able to select anything ordering parts to properly repair will return when parts arrive could not schedule at this time because all parts are special order.; ordrng 1 W11675852 (Center big knob) and 1 W11566735 (Timer) and 1 WP688805 (Dryer knob spring clip)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Bethesda, MD 20816

Israel R.

Job Details: 06/08/2023

Customer stated they still have noises coming when the door is open. I found the hinge is bad. The hinge adjuster was raised too much to the point is separeted from the hinge. I replced the hinge and level door and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Bowie, MD 20715

Samuel R.

Job Details: 06/08/2023

cx complaint unit is not draining.inspected unit and found unti to be draining.cx advised unit is not drying dishes.found unit to be empty with rinse aid.advised cx unit needs rinse aid to perorme properly.unit checks out good

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Wrightsville, PA 17368

Sal R.

Job Details: 06/08/2023

"Per the previouse tech , I was abel to access and replace the door vent. Unit test good."

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL0

Near Ellicott City, MD 21042

Robert L.

Job Details: 06/08/2023

"cx complaint for the 4th time f47 on right side while using large burner, called techline they said due to frequently occuring possible cookware issue, confirmed cx was using large pan with only 7 in flat area on large 10' burner, they said to try fuse, replace fuse still errored, replaced module from preid, programmed to 23, tested burner wth larger pan worked fine, cx to change cookware and contact customer care, tested all ops ok collected $230 visa cx paid in full, parts CBE"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Shippensburg, PA 17257

Andrew S.

Job Details: 06/08/2023

"Cx complaint is that the unit is making noise thruoghout the cycle and seems to not be spinning. Upon arrival I found that the wash plate is spinning free of the basket in spin. I found that the hub has failed. i also found that the gear case is bent and was causing the unit to go off balance causing the hub failure. I am ordering the gear case, hub and related parts. pLease contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Splutch) and 1 WPW10006384 (Belt) and 1 W10528947 (Hub) and 1 W10752283 (Wash Plate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Chester, VA 23831

Chris B.

Job Details: 06/08/2023

cx states unit will not cool insp unit apon arrival unit was unplugged and at room temp found comp running and can feel cool air flowing threw vents insp unit threw diag mode unit past all test cx stated unit has doen this a couple years back and same prob reacuring ordering control and advised cx unit will will need to be powered on for at least 48 hours prior to return visit; ordrng 1 W10843055 (control) and 1 W11087438 (evap fan)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/08/2023

Cx complaint is that the unit is not spinning. Upon arrival I found that the cover had come loose and caused the belt to come off of the pulleys. I inspected the attempted to reattach the belt and cover and found that the belt is not tight on the pulleys. I also found that the gear case holes are stripped where the cover mounts. I am ordering the gear case and related parts. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11409708 (Cover)

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ0

Near Arlington, VA 22201

Jason A.

Job Details: 06/08/2023

CX complaint RANGE - OVEN turns on by itself. Building had electrical hit. Found F6E0 multiple times from 2018. Called safety. As I was on the phone with safety unit timed out of diagnostics & then started a bake preheat. Bake burner lit by itself. Replaced parts & test oven heats. All cooktop burners work. CX will monitor if oven self heats > JJ

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ4

Near Columbia, PA 17512

Sal R.

Job Details: 06/08/2023

CX complaint is that the oven ion not opperating. I foun d that the gas valve is not opening to 1 side giving a OL resistance reading . I am ordering 1 gas valve (W11449506). I have set a retun date for 6/12; and 1 W11449506 (gas valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Martinsburg, WV 25405

Ken M.

Job Details: 06/08/2023

"Customer complaint is that the unit is making an unusual noise. Unit tested and there is a slight underlying grind in spin. When the unit went to slow down, it knocked twice. Inspection of the drive system found no visable damage, splutch nut is not loose. Ordering actuator, splutch, and gearcase.; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Monrovia, MD 21770

Ricardo S.

Job Details: 06/08/2023

replaced freezer door. unit cks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Barboursville, VA 22923

Eric F.

Job Details: 06/08/2023

"Installed valve, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Brunswick, MD 21716

Ricky E.

Job Details: 06/08/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Yorktown, VA 23693

Lucas R.

Job Details: 06/08/2023

"cx complaint screeching noise, checked unit found worn gears on cam and belt slipping on pully, replaced cam kit and belt, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Silver Spring, MD 20910

Israel R.

Job Details: 06/08/2023

"Cx complained unit wasnt finishing cycle. Inspected unit found F7E1 and F7E6 motor errors. Ran test and found the unit is filling, draining but when it comes to agitation the unit just hums. Check harness and did not see any issues. Unit has a bad capacitor. 47.; schdld next appmnt for 6/13 TUE !"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Bethesda, MD 20817

Julian H.

Job Details: 06/08/2023

"CX complaint about unit not sealing & light on FC not working gasket not staying on door apply silicone from VS also found that led is not staying on confirmed power 120vac this is an led not replaceable for CX need part; ordrng 1 W11518235 (led light) and 1 WP482338 (adhesive for restock jh vs), used 1 WP482338 (ADHESIVE for restock jh vs) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bumpass, VA 23024

Thomas B.

Job Details: 06/08/2023

"Cx complaint unit is not working properly inspected unit found the console is bubbled up and the user interface assy is not responding ordering console, Ui, control and vent assy; ordrng 1 W11506011 (Control) and 1 W11460908 (User Interface) and 1 W11460962 (User Interface) and 1 W11649995 (Vent assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Middle River, MD 21220

Dustin F.

Job Details: 06/08/2023

"CX complaint: worried about a loud thumping noiseInspected unit, found Ice bin was not seated properly. when dispensing the bin would buckle up and down. reseated bin and tested unit, unit working as intended."

We serviced a

MAYTAG DRYER

Model MED7230HC0

Near Fort Defiance, VA 24437

Danny R.

Job Details: 06/08/2023

unit had bad thermal fuse replaced fuse unit runs fine now

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Rockville, MD 20854

Julian H.

Job Details: 06/08/2023

cut into system replaced parts pulled into 30 inch vacuum & filled unit with 55gr of R600a high side not gouing to correct pressure low side going to low compressor running now call MM ask me to cut filter drier out from steel part no refrigerant comes out clogged condenser will need condenser compressor & drier 3 COUNTS SEALED SYS JOB; ordrng 1 w11557425 (compressor) and 1 w11506635 (process coupler) and 1 W11109499 (drier-tube) and 1 W11644420 (condenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Madison, VA 22727

Eric F.

Job Details: 06/08/2023

"Confirmed cx complaint unit ice maker not producing ice. Found inline power to ice maker unseated. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Moseley, VA 23120

John P.

Job Details: 06/08/2023

Installed ice maker unit filled on its own.

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Frederick, MD 21703

Ricky E.

Job Details: 06/08/2023

"installed parts, unit xks ok... unit is oversuddsing. this can cause leaking as well... also the beauty panel exceeds 8lbs"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Richmond, VA 23237

Chris B.

Job Details: 06/08/2023

cx comp states nneds detergent or detergent low advised cx on use and care and load and go also cx atted unit states loc advised cx on lock out buttonj unit working as desighned

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Williamsburg, VA 23185

Orbie

Job Details: 06/08/2023

cx complaint light stays on. verified cx complaint. found and replaced faulty control causing light to stay on. unit working as designed.

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDE02

Near Towson, MD 21286

Shane M.

Job Details: 06/08/2023

"cx complaint lights are out, top right RC out & icemaker FZ light out. service pointer for this issue. ordering all LEDS.; ordrng 4 W11632139 (LEDs)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Farmville, VA 23901

Kyle A.

Job Details: 06/08/2023

Unit has been closed out.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Baltimore, MD 21210

Shane M.

Job Details: 06/08/2023

cx complaint of a loud noise. found no errors. found when testing spin. unit sound like a helicopter. ordering gearcase w slider 2 ct 2ct.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Mineral, VA 23117

Thomas B.

Job Details: 06/08/2023

Cx complaint unit is not working properly inspected unit removed and replaced the vent assy and the gasket tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21212

Shane M.

Job Details: 06/08/2023

cx complaintt he unit isnt mkaing ice. found icemaker turned off. fixed this issue. tested unit. unit working properly.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Reading, PA 19609

Cody H.

Job Details: 06/08/2023

"CX complains unit takes multiple cycles to dry. Found unit is heating and has good air flow, unit will need thermostat for return visit. Unit is also making squeeking noise from idler rubbing belt and drum is making noise on rollers. Ordering rollers, idler, and belt for return visit as well. Return to be scheduled by office when all parts are approved and arrive. CX EMAIL CONFIRMED; ordrng 1 WP8318268 (thermostat) and 2 349241T (rollers)s and 1 341241 (belt) and 1 WP691366 (idler) and 1 W10861225 (handle)"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW1

Near Ashburn, VA 20147

Richard B.

Job Details: 06/08/2023

"CX complant washer dosent work. Inspected unit and found no error codes in diagnostics . Found when washing the unit agitates but squeakes when rotating. Unit will need a gearcase . Two tech job. Further work needed. CX will advise if they want to fix . Two tech , collected 120 service call RB RB; ordrng 1 W11454741 (gearcase 263.77)"

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Reinholds, PA 17569

Cody H.

Job Details: 06/08/2023

"Was able to access unit and replace parts previous visit. Tested unit in another outlet, unit works as designed, but outlet designated for unit is not giving power. Cx will need electrician for outlet not recieving power. No further work needed. Unit left unplugged due to outlet being finicky."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Midlothian, VA 23112

John P.

Job Details: 06/08/2023

Installed cover after removing ice tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, VA 22407

Ezra M.

Job Details: 06/08/2023

"sump in hand is a round sump, should be square. reordering sump.; ordrng 1 W11460945 (sump motor assy reorder)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Millville, DE

Michael E.

Job Details: 06/08/2023

"CX complaint: oven too hot and cooktop flames high. Tested and verified complaint. Adjusted cooktop flames. Bake reached 350 without problem but then after that it raised to 380. Ordering temp sensor. Control was SO so i did not order that yet but that could be the problem. On repair visit, replace temp sensor then test to see what oven temps do after reaches set temp. if still rising, replace control. Ordering temp sensor. Scheduled return visit for 6/19 AM; ordrng 1 W10833885 (sensor)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Fredericksburg, VA 22401

Ezra M.

Job Details: 06/08/2023

not draining. ordering control and drain pump due to unit storing error f9-e2 console also being ordered due to seperating.; ordrng 1 W11412291 (drain pump) and 1 W11622631 (console) and 1 W11629917 (control)

We serviced a

WHIRLPOOL RANGE

Model ACR4303MMS0

Near Milford, DE 19963

Taylor F.

Job Details: 06/08/2023

Cx complaint is unit not responding. Tested inspected and verifed complaint. Found unit had an f1e0 error code for failed control. Ordering control and returning with switches just incase they are also needed once the control is fixed. Rescheduled for 6/13/23.; ordrng 1 W11536794 (control)

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS04

Near Stafford, VA 22556

Robert W.

Job Details: 06/08/2023

Replaced Rails and tested unit is now working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Georgetown, DE 19947

Frederick R.

Job Details: 06/08/2023

Replaced UI and console per prior diangosis. Tested after repair and the DW is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf560SEHZ02

Near Berkeley Springs, WV 25411

Ken M.

Job Details: 06/08/2023

Rails replaced. Was able to apply heat to the door gasket and close the gap. Door is now sealing properly. Old rails left with the customer.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near New Oxford, PA 17350

Sal R.

Job Details: 06/08/2023

I was able to access an dreplace the control and lid lock. I then tested unit and unit est good. I was abel to complete a auto test and recalibration with out issues.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ

Near Fredericksburg, VA 22406

Robert W.

Job Details: 06/08/2023

CX Complaint is the unit isnt working. Inspected unit and found the Console is seperating causing moisture to get into UI causing UI to malfuntion. Replaced console and UI unit tested and is working properly.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Ocean View, DE 19970

Michael E.

Job Details: 06/08/2023

"CX complaint: losing time and shutting off. Tested and verified complaint. F6E0 error code every few days. Called WPTL and went over findings. TL asked me to switch thye L1and L2 connections thinking there could be interference. If tghis problem persists, please order wire harness. Unit is now working properly. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Roanoke, VA 24018

Kyle A.

Job Details: 06/08/2023

Cx complaint of unit not being operational. Did confirm and found inline power not seated on the board. Reseated connector and unit is now as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 06/08/2023

"Cx complains about a gas leak, inspected unit, burners, valve, gas valve and supply gas line cks ok, oven and burners works fine, no leak"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Roanoke, VA 24012

Kyle A.

Job Details: 06/08/2023

Units wash motor is reading open. Orderin sump assembly.; ordrng 1 W11613479 (Washpump)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 06/08/2023

"Cx complains that the unit make a noise and sutck on wash cycle, inspected unit, i ran test mode, found an error code f8e1 ling fill the cold water supply valve is off, ran test mode again and unti works fine"

We serviced a

AMANA WASHER

Model NED4655EW1

Near Woodbridge, VA 22192

Justin S.

Job Details: 06/08/2023

"the belt has snapped and needs to be replaced; ordrng 1 341241 (belt,drive)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Middletown, PA 17057

Fred G.

Job Details: 06/08/2023

cx compliant unit is filling with water. inspected unit and entered diag and found 0 saved error codes. dispensed hot and cold valve and found normal flow. ran auto test and found unit finished without issue. I found unit is working as design and informed cx unit is designed to use less water and energy. unit checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Alexandria, VA 22306

Justin S.

Job Details: 06/08/2023

the unit is badly leaking from the sump. unit needs the sump; ordrng 1 W11416362 (sump)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Nottingham, MD 21236

Dustin F.

Job Details: 06/08/2023

"cx complaint: dryer maiking noise and smells burningInspected unit, confirmed complaint found quarter stuck in felt seal, making noise and rubbing making noise and smell. removed quarter and tested unit, unit working as intended. Contacted Whirlpool TL spoke to Austin, then contacted Safety to update info"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X16DW01

Near Moyock, NC 27958

Austin D.

Job Details: 06/08/2023

"cx complaint the unit is not cooling. checked the uint and found that the thermistor was reading 36k ohms in ice water. also evaporator covered in ice. no defrost neing done. removed all ice and replaced the thermistor. tested operaiton. unit is running as designed.; ordrng 1 WPW10383615 (thermistor ar vs), used 1 WPW10383615 (thermistor ar vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near New Kent, VA 23124

Orbie

Job Details: 06/08/2023

"cx complaint unit not working. checked unit found F7E4, F6E3. found basket not engaging. went under unit to find screw missing from rotor, also found slipped slider. replaced slider from VS to get unit back functional. found oil leaking at gearcase. cx unsure of return visit at this time, we will call them when we have all parts.; ordrng 1 W10734521 (slider OA/VS) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11449841 (gearcase) and 1 W11260238 (rotor) and 1 W11550891 (washplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/08/2023

"cx complaint samne issue. called techline, spoke with ed was advised unit is unrepairable due to defective drain tube advised cx of situation and to call kitchen aid with sr #"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Powhatan, VA 23139

John P.

Job Details: 06/08/2023

CX complaint unit leaking water verified complaint found top left corner of gasket concaved in allowing water to come around door replaced gasket tested working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rochelle, VA 22738

Eric F.

Job Details: 06/08/2023

"Installed valve, tested unit, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM03

Near Baltimore, MD 21209

Shane M.

Job Details: 06/08/2023

installed parts. unit working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Gordonsville, VA 22942

Eric F.

Job Details: 06/08/2023

"Confirmed cx complaint unit not filling. Found inline power to inlet valve unseated. Reseated line, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Baltimore, MD 21202

Shane M.

Job Details: 06/08/2023

cx complaint the unit isnt making ice. found in test 120. icemaker stuck on 02 wouldnt change. fill icemaker w water. fan working proper to icemaker. replaced icemaker. restarted power to unit. test 120 went through 02-04 showed PA . quote for the repairs $406.29 paid in full by card.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Louisa, VA 23093

Eric F.

Job Details: 06/08/2023

Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating properly. Ordering valve.; ordrng 1 W11513255 (inlet)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Chesapeake, VA 23320

Austin D.

Job Details: 06/08/2023

came out to resolve the issue. replaced all parts. disassembled the unit as needed. put unit back together. calibrated/tested operation. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Lititz, PA 17543

Cody H.

Job Details: 06/08/2023

"CX complains unit is freezing produce on bottom crisper area of RC. Unit is set at 40*F in RC and shows 41*F. Unit thermistor is measuring slightly out of range, was able to replace with pre I.D part. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PADT0

Near Perryville, MD 21903

Neil H.

Job Details: 06/08/2023

cx complaint lights out on unit found control glitch replaced and unit tested good.cx said unit wasn't leaking

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Frederick, MD 21703

Ricky E.

Job Details: 06/08/2023

"installed fzr door tracks. the pantry door has a faulty ui and door harness. the unit isnt cooling because of the harness, and no evaps are frozen.. need parts..; ordrng 1 WP67006337 (blade- fan) and 1 W11249952 (motor-evap) and 1 W10815669 (dor-fip ss)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Wake, VA 23176

Lucas R.

Job Details: 06/08/2023

"replaced control and tub ring, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS02

Near Frederick, MD 21702

Ricky E.

Job Details: 06/08/2023

"customer installed a genaric icemaker in the ref. i suggested to replace it with a actual wpl part, and if the issue returns to contact us..."

We serviced a

WHIRLPOOL WASHER

Model Mvwb765fw3

Near Milton, DE 19968

Frederick R.

Job Details: 06/08/2023

CX complaint is broken top on WM. INspected and verified complaint. Quoted CX $410.68 for cost of repair and he wanted to proceed. Replaced glass lid from pre-id. CX paid the $410.68 by CC and is paid in full. Unit is repaired. Job is complete

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Troy, VA 22974

Eric F.

Job Details: 06/08/2023

"Confirmed cx complaint unit not washing. Unit filling, draining, and locking properly. Unit not going into agitate or spin mode. Could not confirm voltage to actuator. Ordering control and actuator, unit also has a service pointer pertaining to to issue. Ordering updated parts from service pointer.; ordrng 1 W11283592 (motor-drve) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 W11627413 (control) and 1 W11643701 (harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23234

Chris B.

Job Details: 06/08/2023

cx comp unit makes grinding sound insp unit conf cx comp found grinding sound coming from splucth when unit slows the cycle replaced splutch tested unit working as desighned

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WHIRLPOOL WASHER

Model CET9000GQ2

Near Staunton, VA 24401

Danny R.

Job Details: 06/08/2023

unit has f20 f27 codes not seeing water in unit will need control and sensor and hose; ordrng 1 W10448876 (pressure sensor) and 1 W11048528 (pressure hose) and 1 W11290067 (control)

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KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Ocean City, MD 21842

Michael E.

Job Details: 06/08/2023

Replaced the dual valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519FS0

Near Westminster, MD 21157

Bernard M.

Job Details: 06/08/2023

"Cx complaint unit runs by itself. When arrived unit was on counter. Cx stated while heating, opened the door to stop and after closing the unit would begin to run, without pressing any buttons, on its own. Cx said it happened twice. Ran unit with wet towel and the unit ran as designed. The relay on control is faulty. Contacted Safety and reported findings, they said they wouldn't cover anything due to age of unit. Gave cx quote for repair and he'll contact Safety to discuss option per WP."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Midlothian, VA 23113

Chris B.

Job Details: 06/08/2023

cx comp unit is scratched on inner panel insp uniot conf cx comp found scratches on inner panel ordering inner panel to complertet repair; ordrng 1 W11559689 (inner panel)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Alexandria, VA 22315

Lloyd B.

Job Details: 06/08/2023

Cx complained the unit did not operate correctly. Inspected the unit and found there is continutiy in the wire harness from the control to the shifter. There was damage to the slider. Installed new slider and tested and it passed each test in diagnostsics. Started a cycle and it now works as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Richmond, VA 23225

Chris B.

Job Details: 06/08/2023

replaced valve tested insp for leaks unit wroking as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Alexandria, VA 22310

Lloyd B.

Job Details: 06/08/2023

"Cx complained of frost in the freezer. Inspected the unit and found a gap at the bottom of the freezer door. Flipped the gasket and there was still a gap. Applied heat to the gasket and it now has a seal. If cx calls back, order 1 W10571967 gasket. Job complete; ordrng 1 W10571967 (GASKET)"

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS05

Near Midlothian, VA 23113

John P.

Job Details: 06/08/2023

CX complaint unit not heating checked unit found bad mag and inverter. Did advise possibility of ribbon on UI breaking during repair and UI is NLA. Quoted CX:W11346197 $221.94 magW10217711 $247.17 inverter$250 labor$15 shippingTax $28.152ct

We serviced a

KITCHENAID RANGE

Model KDRS467VSS04

Near Vienna, VA 22180

Christian C.

Job Details: 06/08/2023

Cx complaint unit is igniting even when flames are lit. Inspected unit found some caps are not seated properly. Found CF burner connections grounding each other. Secured connections. Called safety.

We serviced a

KITCHENAID DISHWASHER

Model WDT750SAKZ0

Near Round Hill, VA 20141

Daniel J.

Job Details: 06/08/2023

door just failing open removed found left side hinge unhooked no parts broken reinstalled hook into spring pushed back insulation tested reinstalled tested again tighen door handle door now supported corrected model purchased from costco extra year warranty

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near Westminster, MD 21157

Bernard M.

Job Details: 06/08/2023

"Replaced icemaker, ran test 57 and it harvested, ran test 45 and it filled with water. Unit checks good"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Purcellville, VA 20132

Daniel J.

Job Details: 06/08/2023

light not turning off and cycles not starting tested light staying on not starting replaced hinges and interlock switches now closing correctly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Elkridge, MD 21075

Alexander D.

Job Details: 06/08/2023

"cx complaint unit buzzing loudly and not cooling. inspected unit and verified complaint. found compressor just buzzes then trips overload. unit is within serial# range of Technical Service Pointer #: W11634348 Rev B. and dispatch was sent over with Scode S71162 so i dont need to charge for service call. ordering compressor kit, drier, process stub and lokring parts. call cx to schedule return visit once we have eta on parts, 2ct SS tech only; ordrng 1 W11370574 (compressor kit) and 1 W11504419 (suction tube to compressor) and 1 W11504420 (coupler) and 1 WPW10143759 (uv dye drier) and 1 W11506623 (coupler) and 1 W11504448 (coupler) and 1 W11506635 (process stub)"

We serviced a

JENNAIR MICROWAVE

Model JMW3430DP02

Near Falls Church, VA 22046

Christian C.

Job Details: 06/08/2023

Cx complaint unit is not working at all. Inspected unit no power going to console. Reset breaker. Tested power at junction box and no voltage. Cx will need electrician. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Norfolk, VA 23507

Justin W.

Job Details: 06/08/2023

cx stated they were going to reschedule once they get everything with payment and paperwork situated. advised them to call office to schedule.

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Richmond, VA 23222

Chris B.

Job Details: 06/08/2023

cx comp unit will not dry clothes insp unit conf cx comp found barrel not spinning and motor running found obstuction in blower wheel removed obstroction tested unit wroking as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Washington, DC 20015

Brian F.

Job Details: 06/08/2023

"Cx states water dispensing slowly, tested and confirmed. Removed off brand filter and installed filter bypass, tested, water dispensing properly. Reinstalled off brand filter, water dispensing properly still. Recommended cx purchase whirlpool branded filters."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near La Plata, MD 20646

David J.

Job Details: 06/08/2023

CX complaint customer had power surge in house after power surge washing machine never turned on arrive today and verified complaint and found unit would not turn on disconnected power and reset breaker. Wait about five minutes turn the breaker back on and check voltage at wall and had 122 V AC Plug unit back in and place unit into diagnostic mode. Check for error codes and had none ran test cycle unit completed test cycle ran normal cycle and everything worked. Force drain unit is now working as intended. Job complete

We serviced a

MAYTAG REFRIGERATOR

Model Msd2576vem00

Near Chantilly, VA 20152

Richard B.

Job Details: 06/08/2023

"CX complant , Water slow. Inspected unit and found from 2012 , Would want to replace valve , lines and head. With age and calcium build up . CX will call office to order parts , Not in stock. Further work needed. RB; ordrng 1 WPW10350006 (line 68.19) and 1 8201597 (line 47.30) and 1 WPW10179146 (valve 96.72) and 1 wpw10121138 (head 93.80)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Catonsville, MD 21228

Robert L.

Job Details: 06/08/2023

"upon arrival could not get thru gate without ocntct person or appartment #, spoke with maintenance supervisor who knew nothing about call, also unit doesnt have legs to begin with, cancelling call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/08/2023

cx complaint the unit is frosting in freezer and freezing producrt in frdige. checked the unit and found a freezer door warped and also a intermitten noisy damper. damper had moisture build up inside due to the door being warped. the door is allowing warm air to enter at the top right corner and form ice all over the door and cabinet. orderig a new freezer door and a damper to resolve the issue.; ordrng 1 W11566705 (freezer door) and 1 W11236851 (damper)

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