We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Moseley, VA 23120
John P.
Job Details: 06/08/2023
CX complaint unit not heating upon arrival found unit only getting 120 volts advised CX of issue unable to test further without 240 volts. Advised cx of issue
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Hampton, VA 23666
Carl A.
Job Details: 06/08/2023
"cx complaint of unit not starting,checked uni tto find no error codes at this time ran unit to find it acting like acap problem but cap checkeing good,also windings on motor slightly out of spec ordering parts needed for repairs; ordrng 1 W11626074 ( CNTRL-ELEC) and 1 W11283592 (motor-drve) and 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Pasadena, MD 21122
Shane B.
Job Details: 06/08/2023
"cx complaint is the ice maker not working. water dispensor works fine. temps are set to 36/0. prob shows 36/-3. all thermistors pass, all fans are running. IM shows E5 thermistor is bad. ran harvest cycle, IM completed it. ran fill test. IM got water. ordering ice maker. schedule when approved and when part is available.; ordrng 1 W11658802 (ice maker)"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS01
Near Dallastown, PA 17313
Sal R.
Job Details: 06/08/2023
I was able to access and replace all parts . Unit test good
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Essex, MD 21221
Dustin F.
Job Details: 06/08/2023
"CX complaint: Unit blank but has power, wont workInspected unit, confirmed CX complaint. Upon arrival, found facia blank and unresponsive. got 242v comming from wall and control energized. control sending 14.2 DC to Facia but facia unresponsive. unit needs new facia. was able to schedule CX with RObin in office for Tuesday 6/13/23 on another tech to make easier for CX; ordrng 1 W11419058 (facia)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/08/2023
Cx complaint is that the oven is not coming on. It clicks once and then the gas comes on and nothing else happens. Upon arrival I verified the issue. i then inspected the harness at the bake tube and found it to be secure. I then slid the unit out using my moving board and inspected the spark module. i found that a resister on RH side of the board had a thermal failure. i was able to replace the module. i then tested the unit and found that it is now functioning as intended. Job complete.
We serviced a
WHIRLPOOL DRYER
Model NGD4655EW3
Near Middle River, MD 21220
Dustin F.
Job Details: 06/08/2023
"Upon Arrival, Found Minor home with no adult. spoke to minor, stated parents wont be home till 7 pm ish. tried calling cx but number doesnt work. Advised minor in home to ask him parent or guardian to call back and reschedule. left TY card."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Stafford, VA 22556
Robert W.
Job Details: 06/08/2023
"CX Complaint is the unit is leaking water, inspected unit and found the FC drain is clogged which is allowing water to leak out on floor cleared and unit is working properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near White Plains, MD 20695
David J.
Job Details: 06/08/2023
CX complaint dryer knob just spins and does not let customer select. Arrived today and inspected unit and verified complaint found unit that we were sent out to was completely different than what was in the ticket updated ticket and let Office know. Found plastic housing around shaft on timer is cracked causing selector to spin around timer and not able to select anything ordering parts to properly repair will return when parts arrive could not schedule at this time because all parts are special order.; ordrng 1 W11675852 (Center big knob) and 1 W11566735 (Timer) and 1 WP688805 (Dryer knob spring clip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Bethesda, MD 20816
Israel R.
Job Details: 06/08/2023
Customer stated they still have noises coming when the door is open. I found the hinge is bad. The hinge adjuster was raised too much to the point is separeted from the hinge. I replced the hinge and level door and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Bowie, MD 20715
Samuel R.
Job Details: 06/08/2023
cx complaint unit is not draining.inspected unit and found unti to be draining.cx advised unit is not drying dishes.found unit to be empty with rinse aid.advised cx unit needs rinse aid to perorme properly.unit checks out good
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ1
Near Wrightsville, PA 17368
Sal R.
Job Details: 06/08/2023
"Per the previouse tech , I was abel to access and replace the door vent. Unit test good."
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL0
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/08/2023
"cx complaint for the 4th time f47 on right side while using large burner, called techline they said due to frequently occuring possible cookware issue, confirmed cx was using large pan with only 7 in flat area on large 10' burner, they said to try fuse, replace fuse still errored, replaced module from preid, programmed to 23, tested burner wth larger pan worked fine, cx to change cookware and contact customer care, tested all ops ok collected $230 visa cx paid in full, parts CBE"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/08/2023
"Cx complaint is that the unit is making noise thruoghout the cycle and seems to not be spinning. Upon arrival I found that the wash plate is spinning free of the basket in spin. I found that the hub has failed. i also found that the gear case is bent and was causing the unit to go off balance causing the hub failure. I am ordering the gear case, hub and related parts. pLease contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Splutch) and 1 WPW10006384 (Belt) and 1 W10528947 (Hub) and 1 W10752283 (Wash Plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chester, VA 23831
Chris B.
Job Details: 06/08/2023
cx states unit will not cool insp unit apon arrival unit was unplugged and at room temp found comp running and can feel cool air flowing threw vents insp unit threw diag mode unit past all test cx stated unit has doen this a couple years back and same prob reacuring ordering control and advised cx unit will will need to be powered on for at least 48 hours prior to return visit; ordrng 1 W10843055 (control) and 1 W11087438 (evap fan)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/08/2023
Cx complaint is that the unit is not spinning. Upon arrival I found that the cover had come loose and caused the belt to come off of the pulleys. I inspected the attempted to reattach the belt and cover and found that the belt is not tight on the pulleys. I also found that the gear case holes are stripped where the cover mounts. I am ordering the gear case and related parts. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11409708 (Cover)
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ0
Near Arlington, VA 22201
Jason A.
Job Details: 06/08/2023
CX complaint RANGE - OVEN turns on by itself. Building had electrical hit. Found F6E0 multiple times from 2018. Called safety. As I was on the phone with safety unit timed out of diagnostics & then started a bake preheat. Bake burner lit by itself. Replaced parts & test oven heats. All cooktop burners work. CX will monitor if oven self heats > JJ
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Columbia, PA 17512
Sal R.
Job Details: 06/08/2023
CX complaint is that the oven ion not opperating. I foun d that the gas valve is not opening to 1 side giving a OL resistance reading . I am ordering 1 gas valve (W11449506). I have set a retun date for 6/12; and 1 W11449506 (gas valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Martinsburg, WV 25405
Ken M.
Job Details: 06/08/2023
"Customer complaint is that the unit is making an unusual noise. Unit tested and there is a slight underlying grind in spin. When the unit went to slow down, it knocked twice. Inspection of the drive system found no visable damage, splutch nut is not loose. Ordering actuator, splutch, and gearcase.; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/08/2023
replaced freezer door. unit cks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Barboursville, VA 22923
Eric F.
Job Details: 06/08/2023
"Installed valve, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Brunswick, MD 21716
Ricky E.
Job Details: 06/08/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Yorktown, VA 23693
Lucas R.
Job Details: 06/08/2023
"cx complaint screeching noise, checked unit found worn gears on cam and belt slipping on pully, replaced cam kit and belt, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Silver Spring, MD 20910
Israel R.
Job Details: 06/08/2023
"Cx complained unit wasnt finishing cycle. Inspected unit found F7E1 and F7E6 motor errors. Ran test and found the unit is filling, draining but when it comes to agitation the unit just hums. Check harness and did not see any issues. Unit has a bad capacitor. 47.; schdld next appmnt for 6/13 TUE !"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Bethesda, MD 20817
Julian H.
Job Details: 06/08/2023
"CX complaint about unit not sealing & light on FC not working gasket not staying on door apply silicone from VS also found that led is not staying on confirmed power 120vac this is an led not replaceable for CX need part; ordrng 1 W11518235 (led light) and 1 WP482338 (adhesive for restock jh vs), used 1 WP482338 (ADHESIVE for restock jh vs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bumpass, VA 23024
Thomas B.
Job Details: 06/08/2023
"Cx complaint unit is not working properly inspected unit found the console is bubbled up and the user interface assy is not responding ordering console, Ui, control and vent assy; ordrng 1 W11506011 (Control) and 1 W11460908 (User Interface) and 1 W11460962 (User Interface) and 1 W11649995 (Vent assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Middle River, MD 21220
Dustin F.
Job Details: 06/08/2023
"CX complaint: worried about a loud thumping noiseInspected unit, found Ice bin was not seated properly. when dispensing the bin would buckle up and down. reseated bin and tested unit, unit working as intended."
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near Fort Defiance, VA 24437
Danny R.
Job Details: 06/08/2023
unit had bad thermal fuse replaced fuse unit runs fine now
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Rockville, MD 20854
Julian H.
Job Details: 06/08/2023
cut into system replaced parts pulled into 30 inch vacuum & filled unit with 55gr of R600a high side not gouing to correct pressure low side going to low compressor running now call MM ask me to cut filter drier out from steel part no refrigerant comes out clogged condenser will need condenser compressor & drier 3 COUNTS SEALED SYS JOB; ordrng 1 w11557425 (compressor) and 1 w11506635 (process coupler) and 1 W11109499 (drier-tube) and 1 W11644420 (condenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Madison, VA 22727
Eric F.
Job Details: 06/08/2023
"Confirmed cx complaint unit ice maker not producing ice. Found inline power to ice maker unseated. Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Moseley, VA 23120
John P.
Job Details: 06/08/2023
Installed ice maker unit filled on its own.
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Frederick, MD 21703
Ricky E.
Job Details: 06/08/2023
"installed parts, unit xks ok... unit is oversuddsing. this can cause leaking as well... also the beauty panel exceeds 8lbs"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Richmond, VA 23237
Chris B.
Job Details: 06/08/2023
cx comp states nneds detergent or detergent low advised cx on use and care and load and go also cx atted unit states loc advised cx on lock out buttonj unit working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Williamsburg, VA 23185
Orbie
Job Details: 06/08/2023
cx complaint light stays on. verified cx complaint. found and replaced faulty control causing light to stay on. unit working as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Towson, MD 21286
Shane M.
Job Details: 06/08/2023
"cx complaint lights are out, top right RC out & icemaker FZ light out. service pointer for this issue. ordering all LEDS.; ordrng 4 W11632139 (LEDs)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Farmville, VA 23901
Kyle A.
Job Details: 06/08/2023
Unit has been closed out.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Baltimore, MD 21210
Shane M.
Job Details: 06/08/2023
cx complaint of a loud noise. found no errors. found when testing spin. unit sound like a helicopter. ordering gearcase w slider 2 ct 2ct.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Mineral, VA 23117
Thomas B.
Job Details: 06/08/2023
Cx complaint unit is not working properly inspected unit removed and replaced the vent assy and the gasket tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21212
Shane M.
Job Details: 06/08/2023
cx complaintt he unit isnt mkaing ice. found icemaker turned off. fixed this issue. tested unit. unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Reading, PA 19609
Cody H.
Job Details: 06/08/2023
"CX complains unit takes multiple cycles to dry. Found unit is heating and has good air flow, unit will need thermostat for return visit. Unit is also making squeeking noise from idler rubbing belt and drum is making noise on rollers. Ordering rollers, idler, and belt for return visit as well. Return to be scheduled by office when all parts are approved and arrive. CX EMAIL CONFIRMED; ordrng 1 WP8318268 (thermostat) and 2 349241T (rollers)s and 1 341241 (belt) and 1 WP691366 (idler) and 1 W10861225 (handle)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Ashburn, VA 20147
Richard B.
Job Details: 06/08/2023
"CX complant washer dosent work. Inspected unit and found no error codes in diagnostics . Found when washing the unit agitates but squeakes when rotating. Unit will need a gearcase . Two tech job. Further work needed. CX will advise if they want to fix . Two tech , collected 120 service call RB RB; ordrng 1 W11454741 (gearcase 263.77)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Reinholds, PA 17569
Cody H.
Job Details: 06/08/2023
"Was able to access unit and replace parts previous visit. Tested unit in another outlet, unit works as designed, but outlet designated for unit is not giving power. Cx will need electrician for outlet not recieving power. No further work needed. Unit left unplugged due to outlet being finicky."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Midlothian, VA 23112
John P.
Job Details: 06/08/2023
Installed cover after removing ice tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22407
Ezra M.
Job Details: 06/08/2023
"sump in hand is a round sump, should be square. reordering sump.; ordrng 1 W11460945 (sump motor assy reorder)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Millville, DE
Michael E.
Job Details: 06/08/2023
"CX complaint: oven too hot and cooktop flames high. Tested and verified complaint. Adjusted cooktop flames. Bake reached 350 without problem but then after that it raised to 380. Ordering temp sensor. Control was SO so i did not order that yet but that could be the problem. On repair visit, replace temp sensor then test to see what oven temps do after reaches set temp. if still rising, replace control. Ordering temp sensor. Scheduled return visit for 6/19 AM; ordrng 1 W10833885 (sensor)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ1
Near Fredericksburg, VA 22401
Ezra M.
Job Details: 06/08/2023
not draining. ordering control and drain pump due to unit storing error f9-e2 console also being ordered due to seperating.; ordrng 1 W11412291 (drain pump) and 1 W11622631 (console) and 1 W11629917 (control)
We serviced a
WHIRLPOOL RANGE
Model ACR4303MMS0
Near Milford, DE 19963
Taylor F.
Job Details: 06/08/2023
Cx complaint is unit not responding. Tested inspected and verifed complaint. Found unit had an f1e0 error code for failed control. Ordering control and returning with switches just incase they are also needed once the control is fixed. Rescheduled for 6/13/23.; ordrng 1 W11536794 (control)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS04
Near Stafford, VA 22556
Robert W.
Job Details: 06/08/2023
Replaced Rails and tested unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, DE 19947
Frederick R.
Job Details: 06/08/2023
Replaced UI and console per prior diangosis. Tested after repair and the DW is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf560SEHZ02
Near Berkeley Springs, WV 25411
Ken M.
Job Details: 06/08/2023
Rails replaced. Was able to apply heat to the door gasket and close the gap. Door is now sealing properly. Old rails left with the customer.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near New Oxford, PA 17350
Sal R.
Job Details: 06/08/2023
I was able to access an dreplace the control and lid lock. I then tested unit and unit est good. I was abel to complete a auto test and recalibration with out issues.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ
Near Fredericksburg, VA 22406
Robert W.
Job Details: 06/08/2023
CX Complaint is the unit isnt working. Inspected unit and found the Console is seperating causing moisture to get into UI causing UI to malfuntion. Replaced console and UI unit tested and is working properly.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Ocean View, DE 19970
Michael E.
Job Details: 06/08/2023
"CX complaint: losing time and shutting off. Tested and verified complaint. F6E0 error code every few days. Called WPTL and went over findings. TL asked me to switch thye L1and L2 connections thinking there could be interference. If tghis problem persists, please order wire harness. Unit is now working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Roanoke, VA 24018
Kyle A.
Job Details: 06/08/2023
Cx complaint of unit not being operational. Did confirm and found inline power not seated on the board. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 06/08/2023
"Cx complains about a gas leak, inspected unit, burners, valve, gas valve and supply gas line cks ok, oven and burners works fine, no leak"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Roanoke, VA 24012
Kyle A.
Job Details: 06/08/2023
Units wash motor is reading open. Orderin sump assembly.; ordrng 1 W11613479 (Washpump)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 06/08/2023
"Cx complains that the unit make a noise and sutck on wash cycle, inspected unit, i ran test mode, found an error code f8e1 ling fill the cold water supply valve is off, ran test mode again and unti works fine"
We serviced a
AMANA WASHER
Model NED4655EW1
Near Woodbridge, VA 22192
Justin S.
Job Details: 06/08/2023
"the belt has snapped and needs to be replaced; ordrng 1 341241 (belt,drive)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Middletown, PA 17057
Fred G.
Job Details: 06/08/2023
cx compliant unit is filling with water. inspected unit and entered diag and found 0 saved error codes. dispensed hot and cold valve and found normal flow. ran auto test and found unit finished without issue. I found unit is working as design and informed cx unit is designed to use less water and energy. unit checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Alexandria, VA 22306
Justin S.
Job Details: 06/08/2023
the unit is badly leaking from the sump. unit needs the sump; ordrng 1 W11416362 (sump)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Nottingham, MD 21236
Dustin F.
Job Details: 06/08/2023
"cx complaint: dryer maiking noise and smells burningInspected unit, confirmed complaint found quarter stuck in felt seal, making noise and rubbing making noise and smell. removed quarter and tested unit, unit working as intended. Contacted Whirlpool TL spoke to Austin, then contacted Safety to update info"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW01
Near Moyock, NC 27958
Austin D.
Job Details: 06/08/2023
"cx complaint the unit is not cooling. checked the uint and found that the thermistor was reading 36k ohms in ice water. also evaporator covered in ice. no defrost neing done. removed all ice and replaced the thermistor. tested operaiton. unit is running as designed.; ordrng 1 WPW10383615 (thermistor ar vs), used 1 WPW10383615 (thermistor ar vs) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near New Kent, VA 23124
Orbie
Job Details: 06/08/2023
"cx complaint unit not working. checked unit found F7E4, F6E3. found basket not engaging. went under unit to find screw missing from rotor, also found slipped slider. replaced slider from VS to get unit back functional. found oil leaking at gearcase. cx unsure of return visit at this time, we will call them when we have all parts.; ordrng 1 W10734521 (slider OA/VS) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11449841 (gearcase) and 1 W11260238 (rotor) and 1 W11550891 (washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Chesapeake, VA 23320
Zachery R.
Job Details: 06/08/2023
"cx complaint samne issue. called techline, spoke with ed was advised unit is unrepairable due to defective drain tube advised cx of situation and to call kitchen aid with sr #"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Powhatan, VA 23139
John P.
Job Details: 06/08/2023
CX complaint unit leaking water verified complaint found top left corner of gasket concaved in allowing water to come around door replaced gasket tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rochelle, VA 22738
Eric F.
Job Details: 06/08/2023
"Installed valve, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Baltimore, MD 21209
Shane M.
Job Details: 06/08/2023
installed parts. unit working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Gordonsville, VA 22942
Eric F.
Job Details: 06/08/2023
"Confirmed cx complaint unit not filling. Found inline power to inlet valve unseated. Reseated line, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Baltimore, MD 21202
Shane M.
Job Details: 06/08/2023
cx complaint the unit isnt making ice. found in test 120. icemaker stuck on 02 wouldnt change. fill icemaker w water. fan working proper to icemaker. replaced icemaker. restarted power to unit. test 120 went through 02-04 showed PA . quote for the repairs $406.29 paid in full by card.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Louisa, VA 23093
Eric F.
Job Details: 06/08/2023
Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating properly. Ordering valve.; ordrng 1 W11513255 (inlet)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/08/2023
came out to resolve the issue. replaced all parts. disassembled the unit as needed. put unit back together. calibrated/tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Lititz, PA 17543
Cody H.
Job Details: 06/08/2023
"CX complains unit is freezing produce on bottom crisper area of RC. Unit is set at 40*F in RC and shows 41*F. Unit thermistor is measuring slightly out of range, was able to replace with pre I.D part. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADT0
Near Perryville, MD 21903
Neil H.
Job Details: 06/08/2023
cx complaint lights out on unit found control glitch replaced and unit tested good.cx said unit wasn't leaking
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Frederick, MD 21703
Ricky E.
Job Details: 06/08/2023
"installed fzr door tracks. the pantry door has a faulty ui and door harness. the unit isnt cooling because of the harness, and no evaps are frozen.. need parts..; ordrng 1 WP67006337 (blade- fan) and 1 W11249952 (motor-evap) and 1 W10815669 (dor-fip ss)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Wake, VA 23176
Lucas R.
Job Details: 06/08/2023
"replaced control and tub ring, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS02
Near Frederick, MD 21702
Ricky E.
Job Details: 06/08/2023
"customer installed a genaric icemaker in the ref. i suggested to replace it with a actual wpl part, and if the issue returns to contact us..."
We serviced a
WHIRLPOOL WASHER
Model Mvwb765fw3
Near Milton, DE 19968
Frederick R.
Job Details: 06/08/2023
CX complaint is broken top on WM. INspected and verified complaint. Quoted CX $410.68 for cost of repair and he wanted to proceed. Replaced glass lid from pre-id. CX paid the $410.68 by CC and is paid in full. Unit is repaired. Job is complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Troy, VA 22974
Eric F.
Job Details: 06/08/2023
"Confirmed cx complaint unit not washing. Unit filling, draining, and locking properly. Unit not going into agitate or spin mode. Could not confirm voltage to actuator. Ordering control and actuator, unit also has a service pointer pertaining to to issue. Ordering updated parts from service pointer.; ordrng 1 W11283592 (motor-drve) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 W11627413 (control) and 1 W11643701 (harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23234
Chris B.
Job Details: 06/08/2023
cx comp unit makes grinding sound insp unit conf cx comp found grinding sound coming from splucth when unit slows the cycle replaced splutch tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Staunton, VA 24401
Danny R.
Job Details: 06/08/2023
unit has f20 f27 codes not seeing water in unit will need control and sensor and hose; ordrng 1 W10448876 (pressure sensor) and 1 W11048528 (pressure hose) and 1 W11290067 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Ocean City, MD 21842
Michael E.
Job Details: 06/08/2023
Replaced the dual valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FS0
Near Westminster, MD 21157
Bernard M.
Job Details: 06/08/2023
"Cx complaint unit runs by itself. When arrived unit was on counter. Cx stated while heating, opened the door to stop and after closing the unit would begin to run, without pressing any buttons, on its own. Cx said it happened twice. Ran unit with wet towel and the unit ran as designed. The relay on control is faulty. Contacted Safety and reported findings, they said they wouldn't cover anything due to age of unit. Gave cx quote for repair and he'll contact Safety to discuss option per WP."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ1
Near Midlothian, VA 23113
Chris B.
Job Details: 06/08/2023
cx comp unit is scratched on inner panel insp uniot conf cx comp found scratches on inner panel ordering inner panel to complertet repair; ordrng 1 W11559689 (inner panel)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/08/2023
Cx complained the unit did not operate correctly. Inspected the unit and found there is continutiy in the wire harness from the control to the shifter. There was damage to the slider. Installed new slider and tested and it passed each test in diagnostsics. Started a cycle and it now works as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Richmond, VA 23225
Chris B.
Job Details: 06/08/2023
replaced valve tested insp for leaks unit wroking as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Alexandria, VA 22310
Lloyd B.
Job Details: 06/08/2023
"Cx complained of frost in the freezer. Inspected the unit and found a gap at the bottom of the freezer door. Flipped the gasket and there was still a gap. Applied heat to the gasket and it now has a seal. If cx calls back, order 1 W10571967 gasket. Job complete; ordrng 1 W10571967 (GASKET)"
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS05
Near Midlothian, VA 23113
John P.
Job Details: 06/08/2023
CX complaint unit not heating checked unit found bad mag and inverter. Did advise possibility of ribbon on UI breaking during repair and UI is NLA. Quoted CX:W11346197 $221.94 magW10217711 $247.17 inverter$250 labor$15 shippingTax $28.152ct
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Vienna, VA 22180
Christian C.
Job Details: 06/08/2023
Cx complaint unit is igniting even when flames are lit. Inspected unit found some caps are not seated properly. Found CF burner connections grounding each other. Secured connections. Called safety.
We serviced a
KITCHENAID DISHWASHER
Model WDT750SAKZ0
Near Round Hill, VA 20141
Daniel J.
Job Details: 06/08/2023
door just failing open removed found left side hinge unhooked no parts broken reinstalled hook into spring pushed back insulation tested reinstalled tested again tighen door handle door now supported corrected model purchased from costco extra year warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Westminster, MD 21157
Bernard M.
Job Details: 06/08/2023
"Replaced icemaker, ran test 57 and it harvested, ran test 45 and it filled with water. Unit checks good"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Purcellville, VA 20132
Daniel J.
Job Details: 06/08/2023
light not turning off and cycles not starting tested light staying on not starting replaced hinges and interlock switches now closing correctly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Elkridge, MD 21075
Alexander D.
Job Details: 06/08/2023
"cx complaint unit buzzing loudly and not cooling. inspected unit and verified complaint. found compressor just buzzes then trips overload. unit is within serial# range of Technical Service Pointer #: W11634348 Rev B. and dispatch was sent over with Scode S71162 so i dont need to charge for service call. ordering compressor kit, drier, process stub and lokring parts. call cx to schedule return visit once we have eta on parts, 2ct SS tech only; ordrng 1 W11370574 (compressor kit) and 1 W11504419 (suction tube to compressor) and 1 W11504420 (coupler) and 1 WPW10143759 (uv dye drier) and 1 W11506623 (coupler) and 1 W11504448 (coupler) and 1 W11506635 (process stub)"
We serviced a
JENNAIR MICROWAVE
Model JMW3430DP02
Near Falls Church, VA 22046
Christian C.
Job Details: 06/08/2023
Cx complaint unit is not working at all. Inspected unit no power going to console. Reset breaker. Tested power at junction box and no voltage. Cx will need electrician. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Norfolk, VA 23507
Justin W.
Job Details: 06/08/2023
cx stated they were going to reschedule once they get everything with payment and paperwork situated. advised them to call office to schedule.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Richmond, VA 23222
Chris B.
Job Details: 06/08/2023
cx comp unit will not dry clothes insp unit conf cx comp found barrel not spinning and motor running found obstuction in blower wheel removed obstroction tested unit wroking as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Washington, DC 20015
Brian F.
Job Details: 06/08/2023
"Cx states water dispensing slowly, tested and confirmed. Removed off brand filter and installed filter bypass, tested, water dispensing properly. Reinstalled off brand filter, water dispensing properly still. Recommended cx purchase whirlpool branded filters."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near La Plata, MD 20646
David J.
Job Details: 06/08/2023
CX complaint customer had power surge in house after power surge washing machine never turned on arrive today and verified complaint and found unit would not turn on disconnected power and reset breaker. Wait about five minutes turn the breaker back on and check voltage at wall and had 122 V AC Plug unit back in and place unit into diagnostic mode. Check for error codes and had none ran test cycle unit completed test cycle ran normal cycle and everything worked. Force drain unit is now working as intended. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model Msd2576vem00
Near Chantilly, VA 20152
Richard B.
Job Details: 06/08/2023
"CX complant , Water slow. Inspected unit and found from 2012 , Would want to replace valve , lines and head. With age and calcium build up . CX will call office to order parts , Not in stock. Further work needed. RB; ordrng 1 WPW10350006 (line 68.19) and 1 8201597 (line 47.30) and 1 WPW10179146 (valve 96.72) and 1 wpw10121138 (head 93.80)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Catonsville, MD 21228
Robert L.
Job Details: 06/08/2023
"upon arrival could not get thru gate without ocntct person or appartment #, spoke with maintenance supervisor who knew nothing about call, also unit doesnt have legs to begin with, cancelling call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/08/2023
cx complaint the unit is frosting in freezer and freezing producrt in frdige. checked the unit and found a freezer door warped and also a intermitten noisy damper. damper had moisture build up inside due to the door being warped. the door is allowing warm air to enter at the top right corner and form ice all over the door and cabinet. orderig a new freezer door and a damper to resolve the issue.; ordrng 1 W11566705 (freezer door) and 1 W11236851 (damper)