We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Millsboro, DE 19966
Michael E.
Job Details: 03/02/2023
"CX complaint: not starting cycle. Tested and verified complaint. When starting unit it displays sensing but does not turn. In diagnostic, unit runs properly. Ordering control. Cannot reschedule due to NW part; ordrng 1 W11525997 (control)"
We serviced a
WHIRLPOOL WASHER
Model Wtw4816fw2
Near Laurel, MD 20724
Emmanuel R.
Job Details: 03/02/2023
"Cs unit is not draining, couldnt confirm complaint. Test cycle completed ok, unit drains. Error codes f0e5 off balance load detected, and f8e1 long fill. I had to level unit and calibrate it. Advised customer how to properly load unit to prevent a off balance condition. Inspected water valve and found they are working and filling unit ok. Unit is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Washington, DC 20007
Brian F.
Job Details: 03/02/2023
"Cx states freezer too cold, fridge too warm, confirmed complaint. Found ice covering bottom of FC. Defrosted unit, found defrostb heater not properly secured to drain pan. Secured defrost heater to drain pan following internal service pointer #002. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Locust Grove, VA 22508
Eric F.
Job Details: 03/02/2023
"Cx is property manager who was 30 minutes out, advised her we would have to reschedule. Please make 540-604-0077 the primary number. Cx needs 30 minute call ahead to make appointment.; ordrng 1 look"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Jessup, MD 20794
Emmanuel R.
Job Details: 03/02/2023
"Cs unit is leaking water and icemaker not working, Confirmed icemaker not making ice due to wiring harness on the bottom of door is broken. Checked for leaks and could not find unit leaking. Quoted customer for a door w/ harness but denied repairs. Collected for svc call."
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Washington, DC 20005
Shawn D.
Job Details: 03/02/2023
cx complaint unit made some ice then stopped again. inspected unit and inside is hot so pulled unit out to find the cap tube after drier is frozen over as theres a clog somewhere in the cab tube. went and grabbed all s.s. stuff and opened system and was still full of freon. rpelaced the evaporator due to being restricted the compressor and drier vacumed unit down and filled to 5.75oz and has full frost pattern. unit is good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 03/02/2023
"Installed all parts ordered, also used parts from van stock to complete the repair. Tested cycle temperature at 145 degrees, unit is working as designed.; ordrng 1 349241T (support,roller JT VS) and 1 WP691366 (pulley-idr JT VS) and 1 LOOK (LOOK), used 1 349241T (ROLLER-SUPPORT), and 1 WP691366 (IDLER-PULLEY) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Poquoson, VA 23662
Lucas R.
Job Details: 03/02/2023
"cx complaint ice drawer stuck, checked unit found track frozen closed, freed track, thick ice in bin, possible issue with valve overfilling, replaced valve, advised cx that shutoff to unit does not fully close, and stainless line is getting old and needs to be replaced, tested for leaks and fill, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near York, PA 17404
Fred G.
Job Details: 03/02/2023
cx complaint unit has no power. inspected unit and removed terminal block cover and found L1 side wing nut came loose . was able to replace wire nut and tested unit. unit now checks good.
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Fort Washington, MD 20744
Shane B.
Job Details: 03/02/2023
the plug on the new ignitor is different from the ignitor on the unit. cant plug ignitor in. called techline to document and they gave me a different part number. ordering that part number. SR#7735857250. sheduled return with office for 3/7. cx is very upset the wrong part was sent twice and said she will be calling whirlpool.; ordrng 1 7432P143-60 (igniter- b)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Newport News, VA 23602
Orbie
Job Details: 03/02/2023
cx complaint unit throwing code about cleaning washer. checked unit found F0E7 and F8E1. cx has hot water turned off due to not wanting to use hot water but unit cannot go through clean cycle without it. turned hot water on and running clean cycle to complete repair.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near ,
Alexander D.
Job Details: 03/02/2023
"recplace vent, tested unit. unit is now working propley"
We serviced a
MAYTAG WASHER
Model Mvwb835dw4
Near Ashburn, VA 20147
Demonte S.
Job Details: 03/02/2023
Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error Codes are F8E1 = Long Fill. Hot Water Valve isn't Dispensing. Cx paid for the Service call only by card. If the cx calls back order the Water Valve = W11165546. Don't go without parts.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Jarrettsville, MD 21084
Neil H.
Job Details: 03/02/2023
"replaced the gearcase,clutch,actuator,recalb. unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near York, PA 17408
Fred G.
Job Details: 03/02/2023
i was able to access unit and replace the tub ring and agitator as per previous tech. tested unit and found unit now checks good.
We serviced a
JENNAIR OVEN
Model JJW2427DS01
Near Alexandria, VA 22308
David J.
Job Details: 03/02/2023
CX complaint cannot do anything with oven. Error code F2e1 Stuck key continues to display. Arrived today and inspected unit and found anything we did the unit displayed error code CX attempted to reset breaker and nothing changes unit needs a new user interface to properly repair CX paid in full and rescheduled for follow up appointment two units in stock at upper Marboro Will arrive once rescheduled date arrives ; ordrng 1 W11232102 (Console ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Gettysburg, PA 17325
Drew B.
Job Details: 03/02/2023
replaced parts pulled 30 in vac and held for 20 mins and filled to required 3.7 oz and was reading 0/1 on thw low and cooling while in home allow 24 hours for full process.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Great Falls, VA 22066
Christian C.
Job Details: 03/02/2023
Cx complaint ice does not dispense. Inspected unit found ice chute clogged with ice. Defrosted ice chute and tested ice dispenser and ice is dispensing again. Ordering ice chute door and ice bin. Separator 0 at upper marlboro and 10+ at whirlpoo.; ordrng 1 WPW10546285 (chute door motor) and 1 WPW10504458 (door ice) and 1 W10542663 (support) and 1 W11425798 (separator) and 1 W11452363 (ice bin)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Myrtle Beach, SC 29582
Paul F.
Job Details: 03/02/2023
Customers complaint is not spinnng out the clothes. No error codes strored in the control. Diagnostic cycle wouldent spin. Found loose harness on the drain pump. Reinstalled all check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Rockville, MD 20852
Roberto I.
Job Details: 03/02/2023
"CX complaint no ice, no water and UI not working.Confirmed complaint, removed UI, all connections ok. Wiring at the hinge ok. Unit need dispenser UI W11512427 and main control board W11620204.; ordrng 1 W11512427 (dispenser UI) and 1 W11620204 (main control)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Little River, SC 29566
Paul F.
Job Details: 03/02/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM00
Near Woodbridge, VA 22191
Tanner B.
Job Details: 03/02/2023
"CX Concern the unit is frosting in fc .. found rails failing , not closing the fc door enough. unit needs new rails and seals; ordrng 1 W10443316 (fc door seal) and 1 W10443314 (rc door seal)"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Timonium, MD 21093
Alexander D.
Job Details: 03/02/2023
"replaced both controls and console. tested unit, still not heating in either oven. found issue is in power supply. L2 only reading 45v. advised cx to have electrician correct power supply and call back if issues persist."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Bel Air, MD 21014
Neil H.
Job Details: 03/02/2023
f8e0cx complaint while the oven on 6 min in the low fan error displayed and thansays call for service.; ordrng 1 W11107275 (fan-blwr)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near New Cumberland, PA 17070
Andrew S.
Job Details: 03/02/2023
Per previous tech I was able access and repalce the broiler fitting. I then tested the unit and found that the broiler is full igniting and functioning as intended. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Ashburn, VA 20148
Daniel J.
Job Details: 03/02/2023
combi microwave and oven not starting cycles checked fuse getting voltage rchecked connection mircowave started ran three times on third time getting f1 e5 error checked 4903 relay found black soot on casing and on noise filter buzz from cabinet when voltage applied to light or attempting to use ordering invertor one in stock 110 due for labor on return; ordrng 1 W10217711 (invertor)
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ0
Near Hollywood, MD 20636
Robert A.
Job Details: 03/02/2023
I installed the ordere part and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Oakton, VA 22124
Jason A.
Job Details: 03/02/2023
CX complaint DW not turning ON. Found voltage at conduit box under DW measures 120VAC N TO L1. L1 to ground weird readings & no voltage at control. Turned off breaker 12 labeled DW & checked voltage at conduit box again reading 41VAC See SDpics. Unable to trace or check continuity of harness or go forward with checks as I cannot disconnect L1 at terminal block with 41VAC present when breaker is off. If CX calls back return with parts I ordered. Possibly damaged components due to wiring issue > JJ; ordrng 1 W11632707 (Control OOS) and 1 W11632700 (UI console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hanover, PA 17331
Drew B.
Job Details: 03/02/2023
replaced all parts tested no leaks present and will wait for cx if issues repeat again
We serviced a
KITCHENAID MICROWAVE
Model KMHC319KPS0
Near Sykesville, MD 21784
Sal R.
Job Details: 03/02/2023
"CX complaint is that the unit is sparking and then powering off. I found the unit to be umplugged when I arrived. I plugged the unit back in and ran a 1 min cycle with aq wet paper towel. I found that the unit sparked form the tranformer and then powered off. I then unplugged and ran the same cycle. I found the same results. I am ordering 1 trnasformer (W11465624), 1 run cap(W10561770), and 1 diode fuse(W11256462). I will return with the mag on return visit. I called WP safty team and explained my findings. Parts are in stock with safty and WP S.T. is x-parting tran and cap to office with PO # as refferanse. Please see SR #7735765548. Once parts have been recived, please have someone form the office call to set a return date.; ordrng 1 W11465624 (transformer) and 1 W11256462 (diode fuse) and 1 W10561770 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mechanicsville, MD 20659
Robert A.
Job Details: 03/02/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Locust Grove, VA 22508
Eric F.
Job Details: 03/02/2023
"Installed parts, could not get new gearcase to thread completely through old basket, too much rust in basket from previous gearcase issue. Ordering wash basket and wash plate to address rust damage to unit.; ordrng 1 W10811960 (spin basket) and 1 W10902814 (washplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Adamstown, MD 21710
Bernard M.
Job Details: 03/02/2023
Cx has extended warranty through Lowes but contacted WP. Informed cx to contact Lowes and shoed her number on receipt to use so they can dispatch correct warranty info.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Locust Grove, VA 22508
Eric F.
Job Details: 03/02/2023
Confirmed cx complaint unit leaking from top of fridge cabinet. Found triple valve split at inlet. Ordering new triple valve.; ordrng 1 W11579561 (triple valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Newark, DE 19702
Frederick R.
Job Details: 03/02/2023
Reset and secures dishwasher for CX. Installer never put mounting brackets on unit. DW now repaired and working properly. Job is complete
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Broadlands, VA 20148
Demonte S.
Job Details: 03/02/2023
Inspected the unit. Found that the cx is saying that the Center Burner flame will go out when it's set to simmer. Tested the Center Burner. If you set the Burner to simmer and it's been on simmer for a while. As you turn the Know to off the Flame will go out. Installed new Manifold & Center Orfice. Tested the unit. No leaks. Unit is working as Designed. ( Any questions please check Sd Pictures. )
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Oakton, VA 22124
Jason A.
Job Details: 03/02/2023
CX complaint FRIDGE NO COOL BOTH RC & FC. Found unit unplugged. Toggle in / out showroom. Tried to run test 38 98% but wont turn on compressor. Measured 2.4VDC at blk/red wire when compressor not running then drops to 1.1VDC when compr runs. Check voltages at HV board & at UI disp & door UI. Called techline SR: I forgot to record SR# but wrote down on ORION board. JJ TO RETURN. PARTS OOS. CX is VERY UNHAPPY!!! > JJ; ordrng 1 W11567409 (Orion) and 1 W11574770 (HV board GF2) and 1 W11574767 (Door UI) and 1 W11506421 (Invtr) and 1 LOOK (LOOK) and 1 JJTORETURN (JJ TO RETURN)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hagerstown, MD 21740
Ken M.
Job Details: 03/02/2023
Motor and capacitor replaced and calibrated. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 03/02/2023
installed door. tested IM. unit is workign as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, DE 19947
Michael E.
Job Details: 03/02/2023
CX complaint: no ice. Tested and verified complaint. Under door wiring is intact. Inlet tube is not frozen. I found frost locking the IB arm in place so it could not check ice level. It appears the frost is coming from the ice chute door. Ordering ice chute door. Scheduled return visit for 3/8 any time; ordrng 1 W11098702 (door-ice)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Williamsburg, VA 23185
Lucas R.
Job Details: 03/02/2023
"replaced control, tested, unit working as designed."
We serviced a
KITCHENAID COOKTOP
Model KECC508RPW01
Near Wilmington, DE 19808
Taylor F.
Job Details: 03/02/2023
Replaced burner form previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL OVEN
Model WFG515S0JS0
Near Bryans Road, MD 20616
Robert A.
Job Details: 03/02/2023
Cx complaint that the unit is not working in bake mode. I inspected the unit to confirm the complaint. I found all burners and broil work fine. The oven seems to spark but does not ignite. The unit needs a new bake ignitor to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WP9758079 (oven ignitor)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Elkton, MD 21921
Frederick R.
Job Details: 03/02/2023
"Replaced nozzle per prior techs diagnosis.. Reassembled rotor/stator, all wiring. Could not test unit because there was no water supply. Repair is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Odenton, MD 21113
Israel R.
Job Details: 03/02/2023
Customer complaint unit is not making ice since new. I tested the unit and the unit is not making ice. I turned the ice maker and started harvfesting but the arm went up and then the ice maker stopped and did not moved. I went to get the mat to pul it out and test the vavle. But the ice maker started putting water vavle is good water is good. Replace ice maker and this harvested and filled with water and good. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Germantown, MD 20874
Ricardo S.
Job Details: 03/02/2023
"the client complains that all the burners started to makes a clicking noise but now started to work normally, .. inspected unit, connection on spark modudle and switches cks ok. oven and burners works fine.. looks like the unit has a faulty switches .. order parts; ordrng 1 w10846473 (spark switches) and 1 w11565127 (spark module)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW
Near Suffolk, VA 23434
Zachery R.
Job Details: 03/02/2023
upon arrival unable to locate unit.
We serviced a
KITCHENAID MICROWAVE
Model KHMC1857WSS0
Near Millersville, MD 21108
Israel R.
Job Details: 03/02/2023
Customer complaint unit is not cooking and the door is not closing. I tested the unit and found the interlock is bad. Replace switch and tested. Unit is back to normal operations.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEP00
Near Bethesda, MD 20817
Roberto I.
Job Details: 03/02/2023
"Cx cpomplaint no water, no ice, water filter stuck.I was able to remove and replace the water filter for the cx, but there is something wrong with the filterhead that make filter removal very difficult. The water dispenser didn't work anyway. Bypassed filter head, no water dispensed. Water supply ok. Ordering inlet valve WPW10420083, pre id filterhead to be used on return. Collected $347.31, balance $125. Return visit 3/9/23; ordrng 1 WPW10420083 (inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, DE 19947
Michael E.
Job Details: 03/02/2023
Replaced the diffuser as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG DISHWASHER
Model KDTE204KPS0
Near Harrisburg, PA 17113
Andrew S.
Job Details: 03/02/2023
Cx was unaware that they had a service appointment. Has already had another company fix the unit yesterday.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Ashburn, VA 20147
Christian C.
Job Details: 03/02/2023
Cx complaint unit is not cooling. Inspected unit found temps in FC section reading around 20 degrees. Inspected evaps and compressor for uv dye none found. Compressor is hot to the touch. Ran test 38 reading watts and went up to 130W and dropped and averaged to 100W. Called techline. SR#7735857072 Advised to be a leak based off of watt draw. Would need to do a nitrogen test at 40PSI to pinpoint where. SS repair 3 count. Compressor none in stock.; ordrng 1 nitrogen (nitrogen) and 1 W11592010 (compressor) and 1 W11548259 (condensor)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Chesapeake, VA 23322
Branden R.
Job Details: 03/02/2023
cx complaint the control panel is extremely hot when the oven is on. the control panel gets extremely hot . checked unit and tested all major componets everything tested good advised cx where vent is under control on unit the control will warm up some with oven running . unit is cycling as designed and running like is should .
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Springfield, VA 22153
Tanner B.
Job Details: 03/02/2023
"Installed new hinges , tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Stephenson, VA 22656
Ezra M.
Job Details: 03/02/2023
door damaged. reordering door.; ordrng 1 W11575716 (fridge door stainless reorder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Barboursville, VA 22923
Eric F.
Job Details: 03/02/2023
"Confirmed cx complaint unit not producing ice. Ran ice maker test 29, ice maker non responsive, replaced with pre-id'd part, tested unit, found ice clog in fill line, cleared fill line, tested unit, unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Ellicott City, MD 21043
Robert L.
Job Details: 03/02/2023
"cx complaint door falling, found left hinge out of hook, found insulatpon in spring, relocatedinsulation and reattached hinge hook, tested all ops ok..........2 year costco warranty"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Glen Burnie, MD 21060
Israel R.
Job Details: 03/02/2023
"Custome complaint unit is not freezing food fast enough it takes acouple day for something to freeze. Ice maker is not working. And another company told her it was seal system. I check temps and the refrigeraot is about 40 degrees and freezer is 15 degrees. I ran test 5 and tested. Unit is turning on the compressor and im reading 62 to 64 watts and on high it was like 177 watts. So it wither a bad compressor or obstruction. Called seal system tech and guided me to some checks and adviced to order seal system parts. Also the closer for the left side RC door is bad is not closing the door. Ordering compressor, dryer, closer three ways vavle evaporatos and coupler owes 450 labor; ordrng 1 WPW10143759 (dryer) and 1 W10779331 (compressor) and 1 W11163783 (closer Left hand 46.42) and 1 W11575003 (Three way valve) and 1 W11492867 (Evaporator) and 1 W11506635 (coupler) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Ocean View, DE 19970
Michael E.
Job Details: 03/02/2023
"Upon arrival i tested and had 123vac into control but no voltage out to UI. LED on control is off. Replaced control, allowed 5 min to synchronize, then calibrated and tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Hampton, VA 23669
Orbie
Job Details: 03/02/2023
"CX complaint top shelf falling down. confirmed complaint, found top shelf adjuster broke off. replaced adjusters. tried leveling unit but unit sitting on floor lopsided. unit working as designed."
We serviced a
KITCHENAID WASHER
Model KDTM404ESS1
Near Falls Church, VA 22046
Leon
Job Details: 03/02/2023
cx complaint was unit would make loud sounds when washing confirmed complaaint seen that the sound the unit was making was the motor making a buzzing sound cx would need a new sump cx said he would call back if he wants the work done; ordrng 1 W10861526 (sump pump)
We serviced a
KITCHENAID REFRIGERATOR
Model kssc48qts03
Near Virginia Beach, VA 23451
Austin D.
Job Details: 03/02/2023
"came out to resolve the issue. replaced the inverter. comrpessor came on. advised cx to monitor the unit for 24 hours. noticed a piercing vavle located on the refrgerant line. therefore, the unit has had sealed system done in the past. if cx calls back i recommend sending a sealed sytem tech."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pomfret, MD 20675
Robert A.
Job Details: 03/02/2023
Cx complaint that the unit is not cooling well. I inspected the unit to confirm the complaint. I found the evap overed in ice. I removed the ice and found the defrost connector loose. I repositioned the connector and thermistor (insulated sleeve). I also wrapped the defrost connector in foil tape and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ00
Near Davidsonville, MD 21035
Shane B.
Job Details: 03/02/2023
cx complaint is the unit leaking water. cx bought a new under counter IM and installed it. she wants the whirlpool unit reinstalled and diagnosed. i removed other unit and put it in the garage. started to reinstall the whirlpool unit and found the water line that the supply hooks up to is damaged. the end is cut off. called techline to make sure i ordered the correct water line. SR#7735853826. found nothing else out of place on the unit. quoted cx for new water line. she paid in full. schedule when available.; ordrng 1 WPW10678300 (tube)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Portsmouth, VA 23704
Zachery R.
Job Details: 03/02/2023
"cx complaint long dry times. checked unit, come to find poor airflow. advised cx to have duct work cleaned"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near White Plains, MD 20695
Robert A.
Job Details: 03/02/2023
"Cx complaint that the unit is continuing to dispense water when the paddle is released. I inspected the unit to confirm the complaint. The water actually sputter as if there is air in the line, it stops when I release the paddle. I pulled the unit out and found the line kinked behind the unit. I straightened the line and taped it to the back of the unit to prevent kinking. The unit is working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 03/02/2023
"Cx complaint unit is not working properly inspected unit found the inner door glass for the oven shattered and the door hinges are not allowing door to stay open ordering the hinges, door glass. Cx also has issue with the microwave door the inner door panel is warped found gap between the microwave door glass and the inner door panel ordering inner door assy and rivet arm. SR 773586921; ordrng 1 W11600214 (Inner door) and 2 WPW10128850 (arm)s and 2 W10639067 (hinge-door)s and 1 WPW10709147 (frame-glas)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Richmond, VA 23229
Joseph D.
Job Details: 03/02/2023
Replacd controls and unit now heating and cooling properly. Fans sensors check properly
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Edgewood, MD 21040
Neil H.
Job Details: 03/02/2023
F8E1CX COMPLAINT F8E1 CX HAD DRAIN BACKED UP SO HE RANDRAIN HOSE TO THE SUMP SO WHEN WASHER FILL WATER RUNNING OUT OF THE MACHINE CX HAS PLUMBER COMING TO PUT NEW DRAIN IN
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near York, PA 17406
Fred G.
Job Details: 03/02/2023
"cx complaint unit was not turning on. found units breaker was off. had cx turn breaker on. unit did turn on and work. I removed front door panel and found when unit would intermittenly turn off. removed terminal block cover and found L1 wire screw to unit was loose. unit had a small thermal event due to the loose wire. i was able to replace the terminal block with van stock and repair wire. tested unit and found unit now checks good.; ordrng 1 w11573809 (term-block (FG VS)), used 1 w11573809 (term-block) from stock"
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HS00
Near Bear, DE 19701
Taylor F.
Job Details: 03/02/2023
Cx complaimnt is unit not lighting properly. Tested inspected and verifed complaint. Found the cx had drip trays under the burner heads and some burner heads were not on properly. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW3
Near Great Falls, VA 22066
Christian C.
Job Details: 03/02/2023
Installed hot and cold water valves. Tested unit no errors. No leaks. Ran through diagnostic cycle no issues. Unit is working as designed.
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/02/2023
"since repair LF to RR burners throw error, LF errors f36 c91 and RR errors f21......... original ticket had KICU569 as model and pre-id sent module ending in 7233, actual model # KICU509, module should end in 7232, confirm thru TSP and service pointer.........ordering correct module (5 trib); ordrng 1 W10857232 (module)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chesapeake, VA 23322
Branden R.
Job Details: 03/02/2023
"cx complaint not cooling - freezer section - refrigerator checked unit and fridge was at 38 and freezer at 5 , tested all major componets and everything tested good thermistor , heater fan motor all in range with techsheet . found gasket on freezer unseated on the bottom of door causing warm air to get into freezer . steamed gasket and leveled unit on feet properly . unit is running as designed ."
We serviced a
WHIRLPOOL COOKTOP
Model KGCU467VSS00
Near Washington, DC 20003
Shawn D.
Job Details: 03/02/2023
"cx complaint unit stays clicking when burners are used, inspected unit and found rear left burner keeps all igniters clicking when in use same with front right. cleaned burner heads and igniters and issue went away. collected for service fee unit is good"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Strasburg, VA 22657
Ezra M.
Job Details: 03/02/2023
low cooled freezer. did not get full frost pattern. unit has bad compressor or low charge. ordering compressor and all needed parts. all parts are covered by entiltement; ordrng 1 W11557671 (Compressor) and 1 W11109499 (drier-tube) and 1 W11504433 (coupler drier) and 1 W11504447 (Coupler drier) and 1 W11504415 (coupler compressor) and 1 W11504431 (coupler compressor) and 1 W11504431 (coupler compressor) and 1 W11506635 (process stub) and 1 look (look)
We serviced a
JENN-AIR OVEN
Model JJW3430IL00
Near Gloucester, VA 23061
Justin W.
Job Details: 03/02/2023
cx complaint f2e1 error code. confirmed complaint. confirmed pop within manufacturer warranty. replaced ui from pre id. tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model MED6230HW0
Near Falls Church, VA 22042
Leon
Job Details: 03/02/2023
cx complaint was drum seal was ripped off confirmed complaint replaced the seal and tested unit everything worked like it should
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Madison, VA 22727
Eric F.
Job Details: 03/02/2023
"Confirmed cx complaint unit leaking. Found front panel warped, not attaching to inner door properly, leaving a gap when door closes. Ordering front panel.; ordrng 1 W11613483 (front panel)"
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS
Near Bear, DE 19701
Taylor F.
Job Details: 03/02/2023
On arrival cx stated unit is at a different property. Gave cx a TY card and they will call to open a new ticket and reschedule.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Largo, MD 20774
Shane B.
Job Details: 03/02/2023
cx complaint is the unit not powering on or running at all. confirmed complaint. unit is unresponsive. found no voltage at terminal block. found breaker was off. once on unit ran and heated properly. terminal block is wired properly adn supplying 216vac. advised cx if issue returns to have breaker replaced. it is very old. unit is working as designed.
We serviced a
MAYTAG DRYER
Model MGDC215EW1
Near Washington, DC 20017
Samuel R.
Job Details: 03/02/2023
cx complaint unit is not heating.inspected unit and could confirm.found vent to be clogged causing thermofuse to blow.tested thermo fuse and read 7.58mohms.unit needs a new thermofuse.cx will get vent cleaned WP3392519 100 tribles; ordrng 1 WP3392519 (thermo fise)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bear, DE 19701
Taylor F.
Job Details: 03/02/2023
Cx complaint is unit not dispensing ice. Tested inspected and verified complaint. Found a cube got stuck in the dispenser chute and caused the ice to freeze together. Remvoed ice blockage and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS01
Near Vienna, VA 22181
Jason A.
Job Details: 03/02/2023
CX complaint FRIDGE not cooling well & not making ice. Arrived at address & CX stated water bowl in FC frozen that same day & ice bin full the next day. Cleared all evap ice. Replaced harness. Test 3 evap fan & test 4 compressor runs. Set to MAX COOL dumped half of ice bin & select MAX ICE. CX will monitor temps. CX very unhappy about previous tech misdiagnose & waiting for incorrectly ordered parts that were not needed > JJ
We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Washington, DC 20008
Brian F.
Job Details: 03/02/2023
"Cx states splintering in glass cooktop, inspected and confirmed. Unit needs new cooktop; ordrng 1 WPW10396765 (cooktop) and 1 look (look)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Newark, DE 19702
Taylor F.
Job Details: 03/02/2023
Cx complaint is unit not draining properly. Tested inspected and verifed complaint. Replaced drain pump from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL OVEN
Model WGG555S0BS01
Near Edgewood, MD 21040
Neil H.
Job Details: 03/02/2023
replaced the control and when i first turned on the upper oven bake the breaker tripped i than checked the outlets around the kitchen and the same outlet for the range share all outlets and they are gfi outlets causing at anytime to trip breakers because now the upper oven heated and breaker didn't trip i explained over time units can handle conditions like this run no problem than years later wiring gets older unit older issue that didn't happen before unit itself is good.
We serviced a
WHIRLPOOL OVEN
Model KSEG950ESS2
Near Lothian, MD 20711
Shane B.
Job Details: 03/02/2023
"cx complaint is the unit displayijng an error code. cx cycled power but code returned. checked for codes and found F8E0, F2E1. cleared codes. found blower fan reads 120ohms. in spec is 105. ran a bake cycle. fan does run but error code returned. unit will need new blower fan. quoted cx for repair. they paid in full. schedule when part is avialble.; ordrng 1 W11107275 (fan-blwr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hagerstown, MD 21740
Ken M.
Job Details: 03/02/2023
Customer complaint is that the unit is not cooling. Found the evaporator frozen over. Evaporator thawed off and found that the brown wire for the element connector was backed out of the connector. Wire reseated and unit tested. Unit is working properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Williamsburg, VA 23185
Lucas R.
Job Details: 03/02/2023
"replaced drive and suspension, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Gloucester, VA 23061
Justin W.
Job Details: 03/02/2023
cx complaint door opens randomly. attempted to confirm complaint. unable to replicate issue. ordering control for open button malfunctioning.; ordrng 1 W11206156 (control)
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Cobbs Creek, VA 23035
Justin W.
Job Details: 03/02/2023
cx complaint unit makes a clunking noise and doesnt drain all water out of bellow. checked to find no error codes. ran test cycle and was unable to replicate noise. cleared holes in bellow. unit working as designed. advised cx to monitor and try to record sound if it happens again. cx paid in full.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Stafford, VA 22554
Tanner B.
Job Details: 03/02/2023
"Found loose connection on shifter causing the unit not to wash/ give f7e6 error .. reseated connection , ran calibration and diag test . unit is now working as designed . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Baltimore, MD 21218
Shane M.
Job Details: 03/02/2023
cx complaint the unit isnt washing dishes. found 9-1 9-4 ordering sump w lower spray arm.; ordrng 1 W10861526 (sump) and 1 W10860176 (spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Newark, DE 19713
Taylor F.
Job Details: 03/02/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the dual valve to be unplugged. Plugged in valve and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Street, MD 21154
Neil H.
Job Details: 03/02/2023
cx complaint not dispensing ice auger and yoke stripped replaced both and divider unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Baltimore, MD 21229
Shane M.
Job Details: 03/02/2023
cx complaint the tub being dirty after cleaning. tub still stained. ordering tub. advised cx inspect tub before calling back for install.; ordrng 1 W11178227 (tub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ocean View, DE 19967
Michael E.
Job Details: 03/02/2023
Replaced the RC LED as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Sterling, VA 20164
Christian C.
Job Details: 03/02/2023
"Installed inner door, outer door, hinges. foam. and arm. Tested MW door and left switch still doesnt press on door when normally closed. Found slight dent on right screw above left switch. Called techline. Unit is being sent for review."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Chesterfield, VA 23838
John P.
Job Details: 03/02/2023
CX complaint unit not spinning clothes out checked the unit found no stored error codes upon putting unit in the high-speed spin can hear abnormal noise coming from bearings most likely causing control to not go into high spin speed properly ordering control and tub assembly; ordrng 1 W11354541 (Stator) and 1 W11314361 (Rotor) and 1 W11557803 (Bolt) and 1 W11544680 (Acu) and 1 2tech (2tech) and 1 W11460604 (Tub shp2cx) and 1 2ct (2ct)