We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Stephenson, VA 22656
Ezra M.
Job Details:
06/09/2023
installed new catch
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Ashburn, VA 20148
Ricky E.
Job Details:
06/09/2023
"customer stated when he used the left front burner, the igniters stayed on... verified issue and replaced the switch harness. unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRK25FVMK01
Near Rockville, MD 20852
Ricardo S.
Job Details:
06/09/2023
"Cx complains that the unit not dispensing ice, inspected unit, the ice motor recieves 120vdc .. faulty motor, order part; ordrng 1 W10822606 (motor)"
We serviced a
MAYTAG RANGE
Model MGR8800FZ1
Near Dover, PA 17315
Fred G.
Job Details:
06/09/2023
cx complaint all 5 burners at a low setting have high flames. I found all 5 burner valves needed adjusted. I was able to set burners a low temp and adjust flame height. I also checked temp in oven and found oven was about 5 degrees off. I adjusted it +5degrees. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Pikesville, MD 21208
Shane M.
Job Details:
06/09/2023
installed new control. unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Sterling, VA 20164
Jason A.
Job Details:
06/09/2023
CX complaint FRIDGE noise when dispensing water or icemaker fill. Replaced single & dual valves. Replaced thermistors in RC . Test water dispense & icemaker harvest & fill. NO LEAKS > JJ
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Lanexa, VA 23089
Orbie
Job Details:
06/09/2023
replaced door hinges. tested unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Finksburg, MD 21048
Sal R.
Job Details:
06/09/2023
"CX complaint is that theunit was making a loud noise. I found that the unit had a frozen over fc evap wall. I found the deli UI to have corrosion and the door harness to have corrosion as well. I accessed and steamed out the fc evap and found the thermistor to not be attatched to the coil. I am orderign 1 evap fan motor (W11249952), 1 fan balde (WP67006337), and 1 deli draw with UI (W10733263). Once the parts are avalible, please have somoene form the office callt o sert a return visit.; ordrng 1 W11249952 (FC evap fan motor with harness) and 1 WP67006337 (fan blade) and 1 W10733263 (deli draw with UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Newport News, VA 23608
Orbie
Job Details:
06/09/2023
"cx complaint unit making noise. checked unit in test 5. compressor making very loud noise like a moped at full throttle. advised cx she would need to have the unit pulled from its cavity or we would have to charge for another technician. cx called neighbor to remove unit. neighbor removed unit for me, adjusted lines to compressor. unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model Med7230hw0
Near Chesapeake, VA 23322
Zachery R.
Job Details:
06/09/2023
"cx complaint no power, tested, unit has 244vac, hmi has 13vdc, but no response, replaced hmi, tested, unit would not start cycle, come to find defective acu not sending voltage to motor, ordering acu to complete repair.; ordrng 1 W11441687 (acu)"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Chesapeake, VA 23325
Zachery R.
Job Details:
06/09/2023
"replaced dispenser, calibrated and tested, allowed cx to load unit to verify dispenser is good when unit has a load, unit working as designed. collected $165 labor fee, check in bag"
We serviced a
WHIRLPOOL ICE MAKER
Model WRX986sihz03
Near Virginia Beach, VA 23453
Carl A.
Job Details:
06/09/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Milford, DE 19963
Michael E.
Job Details:
06/09/2023
Replaced lid latch as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL OVEN
Model WEE515S0LS1
Near Tysons, VA 22102
Christian C.
Job Details:
06/09/2023
Cx complaint LF burner stays on hi heat even on any settings. Inspected unit found LF burner is stayin on hi heat no matter what position knob is. No issues with harness. Ordering LF switch.; ordrng 1 W10857622 (LF switch)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Manchester, MD 21102
Drew B.
Job Details:
06/09/2023
replaced the valve and tested full operations no issues chrckd good
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Hallam, PA 17406
Fred G.
Job Details:
06/09/2023
I was able to access unit and replace the lower harness and drain pump as per previous tech. tested unit and found unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS1
Near Baltimore, MD 21229
Shane M.
Job Details:
06/09/2023
cx complaint the unit is leaking. found small tear in gasket. gave for the repairs $323.55 cx paid in full by card. replaced gasket. no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, PA 17603
Justin L.
Job Details:
06/09/2023
Cx complaint light not working. Was able to access unit and found led not on. Found door switch was good. Removed control and found connnector at sealing blown out and sitting at an angle causing connector to not sit properly resulting in intermittantly working. Contacted techline and spoke to Rich he had me attempt to remove but unable to remove and all it did was damage connector. Product has been submitted for an exchange and whirlpool will reach out to cx for next steps. No further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Winchester, VA 22602
Ezra M.
Job Details:
06/09/2023
"not completing cycle. storing f9e1, full of water. activated drain pump, no sound from pump. removed water from unit, found wire harness failed at drain pump. ordering lower harness.; ordrng 1 W11591637 (lower harness)"
We serviced a
KITCHENAID OVEN
Model KFED500EWH05
Near Harwood, MD 20776
Israel R.
Job Details:
06/09/2023
installed switch and outer door white lower fiber washer. unit now working good after tsting it.
We serviced a
JENNAIR RANGE
Model JGRP548HL01
Near Falls Church, VA 22043
Christian C.
Job Details:
06/09/2023
Cx complaint both ovens do not work. Inspected unit both ovens do not ignite. Cooktop burners are igniting. Tried in bake and broil but neither are lighting. Getting 121VAC to controls but nothing out. Ordering controls.; ordrng 1 W11355250 (control) and 1 W11355232 (control)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Upper Leacock Township, PA 17540
Justin L.
Job Details:
06/09/2023
"Cx complaint unit banging around and not finishing cycles. Arrived to find unit going through spin with a normal sized load and verified concern. Checked suspension and under unit. Reccomend gearcase, suspension, and spin basket to correct issue. Due to reccuring issue contacted techline spoke to Steve. Order control from Plainfield since they cant do over air update. Ordering control again and office will need to set return; ordrng 1 W11419171 (control)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Annville, PA 17003
Cody H.
Job Details:
06/09/2023
cx complains unit drum is peeling. Cx is within cosmetic warranty. Ordering drum for return visit. Return to be scheduled when cx recieves part and calls into office. CX EMAIL CONFIRMED.; ordrng 1 W10899578 (drum)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Winchester, VA 22601
Ezra M.
Job Details:
06/09/2023
unit no longer on site to be repaired.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Hertford, NC 27944
Austin D.
Job Details:
06/09/2023
cx cancled at the door. cx under impression unit was under an extended warranty. advised cx that is was not sent over and if that is the case he would need to contact the manufacturer. cx agreed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Sykesville, MD 21784
Sal R.
Job Details:
06/09/2023
CX complaint is that the unit is not completing or starting a wash cycle. I found that the unti has a $-3 error code. I foubnd that the motor has failed. I also foun d that the adjuster on the right hand side has fragmented. I am ordering 1 sump & moto(W11665769) and 1 upper rack adjuster (W10712395). Once the contract is appoorved. please have someone form the office call to set a return date. ; ordrng 1 W11665769 (sump & motor) and 1 W10712395 (rack adjuster .)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Hanover, VA 23069
Thomas B.
Job Details:
06/09/2023
Refer to BC Notes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Westminster, MD 21157
Drew B.
Job Details:
06/09/2023
"cx complaint that unit is not making ice and did fort about a month. when arrived harvested icemaker and it roatetd and called for water which the valve did open nd no water came through, i removed the fill tube and had clogged ice inside. replaced tube and tested now fully dispcned to icemaker and checks good."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Carlisle, PA 17013
Fred G.
Job Details:
06/09/2023
cx complaint unit is making a rattling noise. inspected unit and found small vibration from unit. I removed blower housing and did find some lint build up on wheel. i did clean that up and tightened all screws around from and back of unit. vibrations to me sound normal but cx says they get loud at times but did not have video evidence of noise. I recommended buying dynamat and sticking a square of it on each side of unit. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Christian C.
Job Details:
06/09/2023
Cx complaint unit is not cooling. Inspected unit found evap cover frosted over. Defrosted evap. Found connection to heater not secure. Installed heater evap harness. Heater is now warming up. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stanardsville, VA 22973
Eric F.
Job Details:
06/09/2023
"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly, unit not filling properly. Ordering valve.; ordrng 1 W11513255 (valve)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KOCE500ESS22
Near Yorktown, VA 23692
Orbie
Job Details:
06/09/2023
cx complaint element in unit has fallen down. checked unit found faulty support not clipping in causing element not to be held up. ordering support to complete repair. advised cx we will contact him when part comes in.; ordrng 1 W10909479 (support)
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Aylett, VA 23009
Thomas B.
Job Details:
06/09/2023
Cx complaint unit is not working properly inspected unit checked power it's all good checked in time dry still not heating verified sensors working properly ordering the heating element and fuses ; ordrng 1 WP3387747 (element) and 1 280148 (cutoff-tml)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
06/09/2023
"Cx complains that the water pressure from dispenser is too low, inspected unit, water supplky linie cks ok, the dispenser works fine with out the filter, housing and dispenser cks ok, unit needs a new water filter, .. IF CX CALL US BACK WITH SAME PROBLEM ORDER FILTER HOUSING; ordrng 1 W11482384 (filter housing)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Manassas, VA 20112
Richard B.
Job Details:
06/09/2023
"CX complant. No water through door. Prior diagnosis found resivoir possibally frozen. Installed new resivoir and dual valve, Dispensing as designed now. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Falling Waters, WV 25419
Andrew S.
Job Details:
06/09/2023
Cx complaint is that the unit is not dispensing water. Upon arrival I found that the valve is activating. I found that the water line was disconnected at the wall. I reconnected the line and then turn the supply valve on. I then found that the water is now dispensing from the unit. Job complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Parkville, MD 21234
Emmanuel R.
Job Details:
06/09/2023
"Cs unit not cleaning or spinning clothes, confirmed complaint and diagnosed unit. Found error code f7e6 motor fault.Test cycle completed but motor is very weak and labored. Lower harness not needed. Ordering motor and returning with capacitor.; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Sterling, VA 20165
Ken M.
Job Details:
06/09/2023
Fill tube heater replaced and ice maker tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Chesapeake, VA 23320
Zachery R.
Job Details:
06/09/2023
"replaced all parts, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hampstead, MD 21074
Drew B.
Job Details:
06/09/2023
when arrived i foudn the upper spray arm to more than likely removed by accident durning tub replacment. and will def need to have for testing purpposes.. call to reschd; ordrng 1 WPW10340745 (tube-feed) and 1 WPW10498900 (spray arm) and 1 W11607104 (upper manifold)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Edenton, NC 27932
Austin D.
Job Details:
06/09/2023
helped bx
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fairfax, VA 22030
Richard B.
Job Details:
06/09/2023
"CX complamt, Dood dosenc lose Inspected unit and found glass dish causing middle rack from fully retracting into tub causing door to not close. Moved dish, Rack closes on both adjusted heights now, Job completed collected 120 service . RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Falls Church, VA 22044
Tanner B.
Job Details:
06/09/2023
"CX concern the unit not cooling and not dispensing water correctly.. found both sections really warm, fans and thermisitors passing.. compresssor is running a little hot.. pierced filter drier and found really low / if any freon in unit .. compressor seems to be pushing air .. the units filter housing isnt holding filter correctly, removed and tested unit.. water flow is normal.. unit needs new filter housing, qouted cx for that repair.. Sealed system is CBE.. ordering comp, rc/fc evaps and access ports for ss work.. 4ct ss tech , scheduled w/ office.. cx owes 110.00 for labor to install filter housing ...; ordrng 1 WPW10239732 (fc evap) and 1 WPW10143759 (rc evap) and 1 W10779331 (compressor) and 1 WPW10643261 (rc evap) and 2 W11506635 (coupler)s and 1 WPW10394053 (housing-filter) and 1 nitrogen (nitrogen)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Partlow, VA 22534
Thomas B.
Job Details:
06/09/2023
Very loud grinding inspected unit found gearcase leaking oil ordering new gearcase ; ordrng 1 W11449840 (Gearcase) and 1 W10752283 (washplate)
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Alexandria, VA 22315
Tanner B.
Job Details:
06/09/2023
"Unit giving LF error, valves testing out of range at 1.1kohms .. unit needs new valve assembly; ordrng 1 W11165546 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Herndon, VA 20171
Jason A.
Job Details:
06/09/2023
CX complaint FRIDGE FC light not working. Replaced LED & test door switch good & all LEDs RC & FC working > JJ
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Glen Burnie, MD 21060
Emmanuel R.
Job Details:
06/09/2023
"Replaced UI and tested unit. Found a large dent on new ui.Reordering UI.Also upon testing found lower oven not preheating. Pulled unit out and found element has continuity high limit also. Getting 120v to the element but still not heating. Checked voltage at the junction box and found L1-L2 has 240v but L1-N 40v and L2-N 40v.Unit is not getting proper volatge at the junction box.Advised to call electrician to sort out voltage issue.; ordrng 1 W11297707 (UI) (Cs ER only,ER only.)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Quinton, VA 23141
Orbie
Job Details:
06/09/2023
"cx complaint unit still having issues. while in the home cx had cycle going, 1hr left tried to pause cycle to open door. Unit wouldn't unlock, hit the power off button and the unit drained for 2 seconds then shut off and still wouldn't unlock. called techline spoke to Chris. checked lock mechanism, functioning as it should. advised cx not to use extra power as extra power may be causing issue with performance. advised cx to monitor unit on next cycles."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Leesburg, VA 20176
Ken M.
Job Details:
06/09/2023
"Customer complaint is that the evaporator froze over. Customer had since disconnected power and left the doors open. Inspection of the evaporator found the wiring is intack, but the connection is a little loose for the brown wire. Ordering heater and harness assembly. Per SP W11642483, inspected control and found the double label. Ordering updated control.; ordrng 1 W11546609 (control) and 1 W11650659 (heater and harness)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Biglerville, PA 17307
Bernard M.
Job Details:
06/09/2023
"Cx complaint unit makes noise. Ran normal cycle and noticed unit would make sqealing sounds while running. Removed drum and found 2 rollers in back wearing down and the pulley locked up. Replaced rollers and pulley using pre-id parts, ran normal cycle and unit doesn't make noise. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Leesburg, VA 20176
Ken M.
Job Details:
06/09/2023
Customer complaint is that the unit makes a grinding noise towards the end of the cycle. Inspection of the drive system found the rotor bolt on the floor. Threadlock applied to the bolt and bolt reinstalled. Unit tested and is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Washington, DC 20002
Samuel R.
Job Details:
06/09/2023
cx complaint unit is not working.isnpcted unit and could ocnfirm.reset power to unit and started working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leesburg, VA 20175
Ken M.
Job Details:
06/09/2023
Ice maker replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW1
Near Sterling, VA 20165
Ken M.
Job Details:
06/09/2023
"Customer complaint is that the bellow is torn and is giving an LF error code. Visual inspection confirmed damage to the bellow, bellow needs to be replaced. Ran test cycle and found error code F8E1. Ran tests 1, 2, and 3 and the cold valve is restricting water flow, hot valve tested good. Unit needs a new cold valve. Valve and bellow replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Strasburg, VA 22657
Ezra M.
Job Details:
06/09/2023
"noise. cust stated needs to leave for dr's appt. verified noise and model serial info. ordering motor, gearcase, and actuator for next visit, keeping belt and splutch on ticket for next visit as well.; ordrng 1 W11449840 (gearcase) and 1 W10913953 (actuator) and 1 W11283592 (motor-drve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Bendersville, PA 17306
Bernard M.
Job Details:
06/09/2023
"Cx complaint unit doesn't have power. When arrived found unit wouldn't power on and the lid was locked. Accessed control and found no power. Replaced control and fascia using pre-id parts and the control got power but fascia wouldn't display screen. Placed old fascia back on and it worked. Entered diag and found no error codes, attempted to run test and unit wouldn't start. The lid lock wouldn't activate. Ordering lid latch, found in stock and set return for 6/14. Office will contact cx with time frame; ordrng 1 W11394572 (lid latch)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Annandale, VA 22003
Jason A.
Job Details:
06/09/2023
CX complaint MW runs for a few seconds then stops. Display working. Replaced upper interlock switch. Set clock & test MW heats. Heated a bowl of water for 1minute 5X. MW completed heat cycle w/o stopping > JJ
We serviced a
AMANA RANGE
Model AGR6303MMW0
Near York, PA 17403
Bernard M.
Job Details:
06/09/2023
"Cx complaint the glass door is damaged. When arrived found the inner glass door had suffered from heat stress and cracked. Cx was preheating unit after cleaning interior. Ordering inner glass, once part is available, contact cx to reschedule; ordrng 1 W11620489 (inner glass)"
We serviced a
WHIRLPOOL RANGE
Model KERC607EWH4
Near Falls Church, VA 22043
Christian C.
Job Details:
06/09/2023
Installed hinges. Tested door no issues. Cx paid for labor.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS1
Near York, PA 17401
Bernard M.
Job Details:
06/09/2023
Cx complaint unit leaks. Ran test cycle with unit pulled out from under the counter and onto mat. Test completed and found no leaks. Ran normal cycle and found no signs of oversuds and no hoses were leaking. Cx thinks it could be copper lines inside wall behind unit. Instructed cx to call licensed plumber to inspect and if it would pertain to unit to call back for further diagnosis. Unit runs as designed with no leaks present
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Midlothian, VA 23112
Joseph D.
Job Details:
06/09/2023
Replace thermostat to ensure proper recycling adjusted vent went over cycles customer struck and you did not work in properly
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Millsboro, DE 19966
Michael E.
Job Details:
06/08/2023
"Replaced drive motor and belt as per previous diagnosis. Calibrated, then tested unit and it is now working properly. CX paid 110.00 for labor by CC. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Baltimore, MD 21218
Drew B.
Job Details:
06/08/2023
cx complaintt that unit is not heating all the time.. i found proper power and the vent isnt issue its vent into bucket for outside issues. and when testing found wire on element was oracticlly just sitting on the prong causing when unit to vibrate or door to shut bad connection was able to crimp tighten and now heats around 160 exhaust flow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bethesda, MD 20817
Julian H.
Job Details:
06/08/2023
replaced heater put unit on test mode defrost cycle & heater is on MUST WAIT 24 HRS TO COOL DOWN
We serviced a
WHIRLPOOL DRYER
Model LEQ8858HQ0
Near Pasadena, MD 21122
Shane B.
Job Details:
06/08/2023
"cx complaint is the unit not heating. i ran the unit, it did not heat. air flow meter shows poor air flow for electric dryer (yellow light). terminal block has 245vac and is properly wired. removed rear cover and found thermal fuse is blown. element is good. replaced fuse with preIDed part and tested unit. it is working as designed. i advised cx to have vent cleaned. cx paid in full for repair."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Frederick, MD 21704
Ricky E.
Job Details:
06/08/2023
"tech line joe, j9 bl lb, j8 N customer stated that the unit wasnt starting. the unit starts and heats, but after the unit gets hot the units motor cant spin. the unit heats and the it sounds like the motor is straining... the unit will need the motor and blower, but will need the control jic; ordrng 1 WP697772 (blower wheel) and 1 279787 (motor) and 1 w11441687 (acu)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS4
Near Gerrardstown, WV 25420
Ken M.
Job Details:
06/08/2023
Console arrived with a large dent in the corner. Reordering part.; ordrng 1 W10915661 (panl-cntrl(INSPECT PART))
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Manassas, VA 20111
Tanner B.
Job Details:
06/08/2023
Installed new door and tested unit.. unit still not shutting .. unit needs a new door .. contatcted techline; ordrng 1 w11233211 (door)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Leesburg, VA 20176
Daniel J.
Job Details:
06/08/2023
per notes replaced console entered correct model on start up and tested and confirmed both oven and microwave heating
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Havre de Grace, MD 21078
Neil H.
Job Details:
06/08/2023
F5E4F7E1CX COMPLAINT UNIT NOT MOVING FOUND BELT CAME OFF AND SHEILD DROPPED ORDERING NEW MOTOR BELT SHEILD AND SPLUTCH; ordrng 1 W10721967 (drive pulley) and 1 WPW10006384 (Whirlpool Washer Drive Belt) and 1 W11409708 (Whirlpool Washer Shield Cover) and 2 WP22001995 (screw)s and 1 W11283592 (motor-drve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hagerstown, MD 21742
Andrew S.
Job Details:
06/08/2023
Cx complaint is that the ice maker is making little to no ice. Upon arrival I found that the bin was empty. I also found that the FC temp is at 3 Degrees. I found that the ice maker has failed. i was able to access and replace the ice maker. I then forced a harvest cycle. the unit is harvesting and filling as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Bethesda, MD 20815
Brian F.
Job Details:
06/08/2023
"Cx states F1E1 error, tested and confirmed. Installed new control board, tested, unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS10
Near Bethesda, MD 20816
Brian F.
Job Details:
06/08/2023
"Installed FC temp sensor and control board, tested, unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Middletown, PA 17057
Fred G.
Job Details:
06/08/2023
i was able to access unit and replace the sump assy as per previous tech. tested unit for leaks and found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW
Near Elizabethtown, PA 17022
Fred G.
Job Details:
06/08/2023
cx complaint unit makes noise when in a spin. inspected unit and entered diag and found 0 saved error codes. ran auto test and found when unit went into a spin that the splutch was making noise. lifted unit and found splutch nut came loose and splutch pulley was riding on cover. I replaced the splutch and belt and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Washington, DC 20002
Sherwood
Job Details:
06/08/2023
cx complaint buzzing noise. arrived and found rear compressor brackets off. reinstalled brackets buzzing sound is gone. repair complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Felton, DE 19943
Taylor F.
Job Details:
06/08/2023
"Cx complaint is unit making a squeeking noise when opening and closing the RC door. Tested inspected and verified complaint. Found the noise coming the cam. Cam is dry and has no grease on it. Ordering grease for cam, rescheduled for 6/14/23; ordrng 1 WP99003172 (silicone)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21213
Drew B.
Job Details:
06/08/2023
went to install the condenser and foudn the unit to have the parts rotten and leaking the precooler.. and drier to cut and piece the good parts of the pre cooler and to the consender. i seaoed the condenser on the cabinet side but cant get to the compressor re ordering needed parts and cx is calling wp customer service. getting all parts to rebuild and or use whats needed. will take time to reinstall and test the unit.; ordrng 1 WPW10507886 (compressor) and 1 W11577970 (pre cooler) and 1 3COUNT (3 COUNT) and 1 SSTECH (SS TECH) and 1 W10843121 (DRIER) and 1 WPW10487115 (CONDENSR)
We serviced a
MAYTAG RANGE
Model MER8800FZ3
Near Hummelstown, PA 17036
Cody H.
Job Details:
06/08/2023
"CX complains unit RF element shuts off randomly while in use. CX is being covered by Parts n labor auth. Found element to have a failure point as well as switch to stop sending power to element randomly. Replaced both parts with pre i.d. parts, tested unit, unit now works as designed. no further work needed. CX declined email."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Millsboro, DE 19966
Michael E.
Job Details:
06/08/2023
CX complaint: unit not heating. Testeed unit but could not verify complaint. Unit is tumbling and heating. This unit is not in the house in which it failed. Possible power supply or power cord problem at the house it was at. Unit is working properly. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dagsboro, DE 19939
Michael E.
Job Details:
06/08/2023
"CX complaint: use an d care, how to soak. I went over the options and how to use them and how the unit will respond. Use and care visit. Unit is working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Dagsboro, DE 19939
Michael E.
Job Details:
06/08/2023
Replaced the left support as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Millsboro, DE 19966
Frederick R.
Job Details:
06/08/2023
"CX complaint is water under RC pantry. Inspected unit and found water frozen about 3/4 inch thick under pantry drawer. Drip pan recently replaced and not warped. CX has had multiple visits from different companies and a bunch of parts replaced.. Found drip pan frozen over and evap an inch away from the housing on right side in back and frozen in place. Prior tech installed pan and not whole kit. Found mastic tape disformed and dripping onto evap and had drain tube clogged(cleared tube)Spoke to Rob at WPTL. He wants the evap cover and kit put on. Evap housing missing 3 screws from prior visits. Ordering cover, sealer, screws and returning with drip tray kit. I did secure evap to housing until visit. Cannot reschedule needs AIG auth; ordrng 10 67006425 (screw)s and 1 W11211387 (cover-evap) and 10 4318168 (sealer-thrm)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Upper Marlboro, MD 20774
Leon
Job Details:
06/08/2023
cx complaint was unit didnt make ice comfirmed the issue replaced control and IM tested the IM no error code motor worked great and the it filled with water everything working as it should
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Millsboro, DE 19966
Frederick R.
Job Details:
06/08/2023
CX complaint is water level issues in WM. Inspected/tested and verified issue. This was a use and care visit. Went over all use and care dos and dnots with CX. Explained to her that she couldnt use deep water option while on normal etc. WM is working as designed. Job is complete
We serviced a
WHIRLPOOL DRYER
Model MED6500MBK0
Near Alexandria, VA 22306
Justin S.
Job Details:
06/08/2023
the unit is not starting a cycle but does power up. found the door switch is not closing when the door is closed. the unit needs the door switch; ordrng 1 WPW10569603 (switch-dor)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Georgetown, DE 19947
Frederick R.
Job Details:
06/08/2023
Replaced orfices per prior diagnosis as well as center burner head. Found all burner heads have become warped and defective and wil not seat properly which is making it hard to ignite burners from defective orfices. Ordering new burner heads all in stock.. Cannot reschedule due to needing AIG auth; ordrng 3 WP8286814 (burnr-head)s and 1 WP8286813 (burnr-head)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hanover, PA 17331
Sal R.
Job Details:
06/08/2023
CX complaint was that the unit was giving an error. I found that the unit had a F8E4 error code. I found CX is prerinsing with soap . I was able to recreat the concerns and advised CX to run clean cycles with white vinage. UNit test good.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Millville, DE 19967
Michael E.
Job Details:
06/08/2023
CX complaint: unit leaking gas rear right burner. Could not test due to gas supply disabled. I rescheduled visit so CX can have gas reconnected. The adapter on the wall valve has been replaced with a cap so gas line cannot be hooked up to valve. Will need gas to identify leak and to test after repair. Likely RR valve but could not verify. Ordering regulator just in case. CX will have gas hooked up for return visit. Scheduled return visit for 6/16 any time; ordrng 1 W11449506 (regulator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glenn Dale, MD 20769
Sherwood
Job Details:
06/08/2023
cx complaint IM was broke also cx said bin was delivered damaged. i arrived and found IM hanging out of bracket. reinstalled IM tested IM is working as designed now.this repair is complete.; ordrng 1 WPW10710203 (shelf)
We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Alexandria, VA 22304
Lloyd B.
Job Details:
06/08/2023
Cx complained the unit leaked. Inspected the unit and could not duplicate the problem. Filled and drained the tub 3 times and there was no leak from the drain or valve. Possible loading/soap issue. Cx instruct. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Madison, VA 22727
Eric F.
Job Details:
06/08/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Dundalk, MD 21222
Dustin F.
Job Details:
06/08/2023
"CX complaint: unit making noises.Inspected unit, ran test 3 and confirmed Damper loud making noise. replaced damper and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Hanover, PA 17331
Drew B.
Job Details:
06/08/2023
replaced allp parts and now full functional
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Essex, MD 21221
Dustin F.
Job Details:
06/08/2023
"CX complaint: unit wont drain, lock, or spinInspected unit, cx stated theydid research and found bad lid latch and bad drain pump. Looked under unit, found gearcase oil everywhere, covering motor and stator, Motor ceased to stator and when spinning by hand only agitator moves. Quoted CX for repair, due to amount CX is going to replace unit instead. paid svc fee and saved quote."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hampton, VA 23669
Carl A.
Job Details:
06/08/2023
"cx complaint of unit not cooling,checked unit pulled evap cover not frost pattern,went to back of unit to find power coming to start device but not kicking on, replaced start device tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Milford, DE 19963
Taylor F.
Job Details:
06/08/2023
"Cx complaint is unit giving f9e1 error code. Tested inspected and verified complaint. Found with the drain hose corrected unit would fill and then drain and get stuck on drain. Checked pressure hose for any air leaks, connection at the tub is clear, connection on control is tight. Could not get drain pump to turn off. Found the old drain hose is filled with detergant and softener build up and is closed down to a pencil sized hole. This was restricting the water flow and messed up the new sensor on the new control. Now that the plumbing is resolved, ordering drain pump and control to resolve issue. Both parts must be changed together. Called and rescheudled for monday 6/12/23.; ordrng 1 W11399437 (drain pump) and 1 W11513246 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Newport News, VA 23602
Orbie
Job Details:
06/08/2023
replaced gearcase. unable to test unit but appears it would work as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rockville, VA 23146
Thomas B.
Job Details:
06/08/2023
"Left parts with cx per parts warehouse the gearcase was not on van, office will call to reschedule; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Westminster, MD 21158
Bernard M.
Job Details:
06/08/2023
"Cx complaint unit won't start cycles. Entered found error code F7E6 motor fault. Ran test and unit filled and drained but didn't agitate or spin. Attempted to recalibration and unit shut off. Replaced capacitor using pre-id parts, but had same result. Attempted to run manual agitate and spin and unit wouldn't run. Ordering parts which were in stock. Set return for 6/13, office will call cx with time frame; ordrng 1 W10890624 (motor) and 1 W11481722 (actuator) and 1 W11603810 (control)"