Service History 480 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Clarksburg, Maryland 20871

Ricardo S.

Job Details: 06/09/2023

"Cx complains that the water pressure from dispenser is too low, inspected unit, water supplky linie cks ok, the dispenser works fine with out the filter, housing and dispenser cks ok, unit needs a new water filter, .. IF CX CALL US BACK WITH SAME PROBLEM ORDER FILTER HOUSING; ordrng 1 W11482384 (filter housing)"

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE500ESS22

Near Yorktown, Virginia 23692

Orbie

Job Details: 06/09/2023

cx complaint element in unit has fallen down. checked unit found faulty support not clipping in causing element not to be held up. ordering support to complete repair. advised cx we will contact him when part comes in.; ordrng 1 W10909479 (support)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, Virginia 22102

Christian C.

Job Details: 06/09/2023

Cx complaint unit is not cooling. Inspected unit found evap cover frosted over. Defrosted evap. Found connection to heater not secure. Installed heater evap harness. Heater is now warming up. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Westminster, Maryland 21157

Drew B.

Job Details: 06/09/2023

"cx complaint that unit is not making ice and did fort about a month. when arrived harvested icemaker and it roatetd and called for water which the valve did open nd no water came through, i removed the fill tube and had clogged ice inside. replaced tube and tested now fully dispcned to icemaker and checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Sykesville, Maryland 21784

Sal R.

Job Details: 06/09/2023

CX complaint is that the unit is not completing or starting a wash cycle. I found that the unti has a $-3 error code. I foubnd that the motor has failed. I also foun d that the adjuster on the right hand side has fragmented. I am ordering 1 sump & moto(W11665769) and 1 upper rack adjuster (W10712395). Once the contract is appoorved. please have someone form the office call to set a return date. ; ordrng 1 W11665769 (sump & motor) and 1 W10712395 (rack adjuster .)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Winchester, Virginia 22601

Ezra M.

Job Details: 06/09/2023

unit no longer on site to be repaired.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Upper Leacock Township, Pennsylvania 17540

Justin L.

Job Details: 06/09/2023

"Cx complaint unit banging around and not finishing cycles. Arrived to find unit going through spin with a normal sized load and verified concern. Checked suspension and under unit. Reccomend gearcase, suspension, and spin basket to correct issue. Due to reccuring issue contacted techline spoke to Steve. Order control from Plainfield since they cant do over air update. Ordering control again and office will need to set return; ordrng 1 W11419171 (control)"

We serviced a

KITCHENAID OVEN

Model KFED500EWH05

Near Harwood, Maryland 20776

Israel R.

Job Details: 06/09/2023

installed switch and outer door white lower fiber washer. unit now working good after tsting it.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 06/09/2023

Cx complaint light not working. Was able to access unit and found led not on. Found door switch was good. Removed control and found connnector at sealing blown out and sitting at an angle causing connector to not sit properly resulting in intermittantly working. Contacted techline and spoke to Rich he had me attempt to remove but unable to remove and all it did was damage connector. Product has been submitted for an exchange and whirlpool will reach out to cx for next steps. No further work needed

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hallam, Pennsylvania 17406

Fred G.

Job Details: 06/09/2023

I was able to access unit and replace the lower harness and drain pump as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL OVEN

Model WEE515S0LS1

Near Tysons, Virginia 22102

Christian C.

Job Details: 06/09/2023

Cx complaint LF burner stays on hi heat even on any settings. Inspected unit found LF burner is stayin on hi heat no matter what position knob is. No issues with harness. Ordering LF switch.; ordrng 1 W10857622 (LF switch)

We serviced a

WHIRLPOOL ICE MAKER

Model WRX986sihz03

Near Virginia Beach, Virginia 23453

Carl A.

Job Details: 06/09/2023

replaced all parts tested unit works as designed

We serviced a

MAYTAG DISHWASHER

Model Med7230hw0

Near Chesapeake, Virginia 23322

Zachery R.

Job Details: 06/09/2023

"cx complaint no power, tested, unit has 244vac, hmi has 13vdc, but no response, replaced hmi, tested, unit would not start cycle, come to find defective acu not sending voltage to motor, ordering acu to complete repair.; ordrng 1 W11441687 (acu)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Finksburg, Maryland 21048

Sal R.

Job Details: 06/09/2023

"CX complaint is that theunit was making a loud noise. I found that the unit had a frozen over fc evap wall. I found the deli UI to have corrosion and the door harness to have corrosion as well. I accessed and steamed out the fc evap and found the thermistor to not be attatched to the coil. I am orderign 1 evap fan motor (W11249952), 1 fan balde (WP67006337), and 1 deli draw with UI (W10733263). Once the parts are avalible, please have somoene form the office callt o sert a return visit.; ordrng 1 W11249952 (FC evap fan motor with harness) and 1 WP67006337 (fan blade) and 1 W10733263 (deli draw with UI)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Sterling, Virginia 20164

Jason A.

Job Details: 06/09/2023

CX complaint FRIDGE noise when dispensing water or icemaker fill. Replaced single & dual valves. Replaced thermistors in RC . Test water dispense & icemaker harvest & fill. NO LEAKS > JJ

We serviced a

MAYTAG RANGE

Model MGR8800FZ1

Near Dover, Pennsylvania 17315

Fred G.

Job Details: 06/09/2023

cx complaint all 5 burners at a low setting have high flames. I found all 5 burner valves needed adjusted. I was able to set burners a low temp and adjust flame height. I also checked temp in oven and found oven was about 5 degrees off. I adjusted it +5degrees. unit now checks good.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Ashburn, Virginia 20148

Ricky E.

Job Details: 06/09/2023

"customer stated when he used the left front burner, the igniters stayed on... verified issue and replaced the switch harness. unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM01

Near Arlington, Virginia 22201

Leon

Job Details: 06/09/2023

"cx complaint was unit wouldnt cool all the time confirmed issue tested thermister and it read the right temp of the unit then i read thermister from the control and it was much warmer than it should have been while i was in the back i seen cx water line was broken off and cx said that she did see water leaking sometimes from the back but wasnt sure what is was, i CUT THE WATER OFF and cx said she would call back if she wants the work done; ordrng 1 W11035836 (control) and 1 W11195038 (tube inlet)"

We serviced a

JENNAIR COFFEE-MAKER

Model JBC7624BS00

Near Fairfax Station, Virginia 22039

Richard B.

Job Details: 06/09/2023

"CX complant. Coffee is strong. Inspected unit and founnd with techline grind was set to 7 , , Adjusted grind to 3 and ran several cups through .Adjusted grind to 1 and ran several more cups through , Advised CX to run a couple descale cycles through machine as water flow has been restored, Job completed, Collected 120 service call , RB"

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Washington, District of Columbia 20018

Samuel R.

Job Details: 06/09/2023

replaced parts and tested unti now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Brandywine, Maryland 20613

Shane B.

Job Details: 06/09/2023

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Clinton, Maryland 20735

Shane B.

Job Details: 06/09/2023

cx said unit has been cooling much better since last visit. i found IM working properly and temps in FC at 2degrees. i installed the ordered part and restored power. set unit to recomeneded temps. working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 06/09/2023

Cx complaint unit not cleaning dishes properly. Was able to access unit and found only certain cycles work and you can hear control click but motor not run in quick wash but unit will work in heavy and sensing. Ordering control and setting return for Tue 6/13/23; ordrng 1 W11524806 (control)

We serviced a

KITCHENAID OVEN

Model KOCE500ESS20

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 06/09/2023

"Replaced parts per previous tech, restored power and unit still wouldn't heat. Checked voltage at juction and was getting a reading of 79v. Instructed cx to contact licensed electrician to come at repair juction. If unit still doesn't heat after, he'll contact office"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Staunton, Virginia 24401

Danny R.

Job Details: 06/09/2023

i found shifter had loose coenction ran 2 times after that and npothing wrong with unit after that told cx how to load unit corrsctly checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Boiling Springs, Pennsylvania 17007

Fred G.

Job Details: 06/09/2023

"cx complaint RC ice maker hasnt made ice since unit was installed. also water does not always dispense from door. inspected unit and took a FC temp and found -2 degrees. ran test 56 and found E5(ice thermistor is bad). ran test 57 and found ice maker harvested and found home postion. test 36 I found IM fan works. ds;i then tried to call for water and found valve activated but no ice made it to mold. I found fill tub was frozen. I then found water dispenser pad is not always responding. unit needs RC ice maker, fill tube heater, trible water valve and pad assy. once parts are in please call cx and set up a return visit. called TC to order IM due to being back ordered IM will ship to cx once in cx will call office to set up a return visit.; ordrng 1 W11658802 (RC ice maker) and 1 W11087201 (fill tube heater) and 1 W11579561 (trible valve) and 1 W10853387 (pad assy)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB06

Near Stephens City, Virginia 22655

Ezra M.

Job Details: 06/09/2023

"installed control and tested unit for 3 minutes, heating properly, display good."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Sterling, Virginia 20165

Ken M.

Job Details: 06/09/2023

"Customer complaint is that the unit cut off mid cycle, kept locking and unlocking the door. Unit plugged in and the unit did nothing. Unit has standing water in the basket. Tried to start diagnostics, but the unit started giving an F9E1 error code. Inspection of the drain pump and wiring found one of the wires broke out of the connector. Made a temporary repair to the connection and plugged the unit back in. Unit drained out, drain pump is good. Ordering wiring harness for permanent fix.; ordrng 1 W11643701 (lower harness)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 06/09/2023

"Replaced both panels, unit checks good"

We serviced a

KITCHENAID MICROWAVE

Model KMHP519ESS06

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 06/09/2023

Cx complaint vent grill cracked. Cx stated they went to remove grill to replace filters and found it cracked. Was able access unit and verify concern. Informed cx that the part is considered cosmetic and informed them that grease build up could cause plastic to become brittle and crack to which the cx became irate and began to scream and yell profanities at me. Left a quote if they want to pay out of pocket and he stated he will not use us for future. No further work needed

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Moyock, North Carolina 27958

Branden R.

Job Details: 06/09/2023

"came out to replace parts on unit , disasembled and replace all parts needed tested and unit is now running as designed ."

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Moyock, North Carolina 27958

Branden R.

Job Details: 06/09/2023

"came out to replace parts on unit , disassembled and replaced all parts tested unit and unit is now running as designed ."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Moyock, North Carolina 27958

Branden R.

Job Details: 06/09/2023

came out and replaced parts on unit . tested and unit is now running as designed .

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Moyock, North Carolina 27958

Branden R.

Job Details: 06/09/2023

"cx complaint unit shaking bad , checked unit and found in test mode unit shakes , found shock on unit unseated causing basket to shake and beat on cabinet on unit . reseated and tested unit . now running is running as designed and nice a smooth . cx agreed ."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Charlottesville, Virginia 22901

Danny R.

Job Details: 06/09/2023

installed parts checxksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFXS25RYMS5

Near Virginia Beach, Virginia 23456

Carl A.

Job Details: 06/09/2023

"cx complaint of unit not making ice checked unit to find the icemaker had failed break,replaced icemaker tested unit works as designed down as follows1/w10882923service call break down as followsservice call 120.00parts 111.81shipping 15.00labor 110.00sub total 356.81tax 6.71grand total 363.52deposit 363.52"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stephens City, Virginia 22655

Ezra M.

Job Details: 06/09/2023

"replaced and tested valves,working normally"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Westminster, Maryland 21158

Sal R.

Job Details: 06/09/2023

"Per the previouse tech, I wss able to access and replace all parts. Unit ntest good."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Virginia Beach, Virginia 23456

Carl A.

Job Details: 06/09/2023

raplced parts tested unit works as designed

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Columbia, Pennsylvania 17512

Justin L.

Job Details: 06/09/2023

Cx complaint unit not working. Was able to access unit and found F3E2 pressure system fault. Removed hose and blew through to find air not going through. Inspected and found hose kinked and harness damage. Unkinked and was able to get unit to go through auto test but will need harness for complete repair. Once in office will need to set return; ordrng 1 W11643701 (lower harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Virginia Beach, Virginia 23456

Carl A.

Job Details: 06/09/2023

"cx complaint of water beening to low but to high, going to need a regulator to fix problem ordering parts needed for repairs; ordrng 1 W10786952 (valve) and 1 W10267701RP (tube-water)"

We serviced a

WHIRLPOOL RANGE

Model WFC310S0AS0

Near Hampton, Virginia 23666

Orbie

Job Details: 06/09/2023

upon arrival cx power was out. advised to reschedule to properly diagnose unit. cx agreed.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Middletown, Virginia 22645

Ezra M.

Job Details: 06/09/2023

"releveled new unit, discussed loading and detergent use. unit working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Culpeper, Virginia 22701

Eric F.

Job Details: 06/09/2023

"Confirmed cx complaint unit not washing properly. Found gearcas failing, grinding loudly on agitate. Quoted cx for gearcase replacement, cx paid 120 diagnostic, not going to pursue repair.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (drive pulley)"

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Severn, Maryland 21144

Dustin F.

Job Details: 06/09/2023

"COntacted CX, she wants to reschedule. wants office to contact her; saved tckt"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Sterling, Virginia 20164

Jason A.

Job Details: 06/09/2023

CX complaint MW+O Oven slow to preheat & doesnt maintain temps. Oven is jammed into cabinet. Unable to move unit out even 1/4' CANNOT BUDGE!!! CX will call builder to pull out the unit so we can return to service. CX will make sure unit can be pulled out by at least 12inches & call office when this is completed > JJ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Ashburn, Virginia 20148

Ricky E.

Job Details: 06/09/2023

customer stated thart the ff door isnt sealing.. verified issue and fnd units door at the hinge has oblonged... this has been an ongoing issue. the door leaks air due to this as well... need door assy... also the customer said that items have begun to freeze in the ff section... need parts...; ordrng 1 LW10803934 (dor-fip) and 1 WP2258681W (shim) and 1 w11595220 (control box assy)

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR36IGX00

Near Ashburn, Virginia 20148

Ricky E.

Job Details: 06/09/2023

"installed parts, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 06/09/2023

"Replaced all parts except pump, ran test cycle, unit completed test withouturther issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Salunga-Landisville, Pennsylvania 17538

Justin L.

Job Details: 06/09/2023

Cx complaint not cooling. Was able to access unit and found defrost failure due to wire in harness failure. Was able to clear ice and replace part with pre-id unit now checks good no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Ashburn, Virginia 20148

Ricky E.

Job Details: 06/09/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Chesapeake, Virginia 23322

Zachery R.

Job Details: 06/09/2023

"cx complaint unit leaking from icemaker, and water leaking from icemaker into ice bin is casuing ice to clump not allowing unit to dispense ice. checked unit. come to find block of ice in fill cup, applied permagum around fill tube, cleared fill cup, icemaker would not complete harvest, icemaker is defective, quoted cx, cx approved repair, replaced icemaker, tested, no signs of any leaks, advised cx to dump first couple batches of ice. unit working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Falling Waters, West Virginia 25419

Andrew S.

Job Details: 06/09/2023

Cx complaint is that the unit is shutting off during the cycles. upon arrival I found that the unit is stopping mid cycle. I am ordering the control. I was able to set the return visit for THursday 6/14 AM.; ordrng 1 W11603811 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waynesboro, Virginia 22980

Danny R.

Job Details: 06/09/2023

"found terminal harness had failure replaced with van stock and check ok now runs and heats; ordrng 1 279318 (terminal wire set) and 1 drvs (dr vs), used 1 279318 (terminal set wieres) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW0

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 06/09/2023

"cx complaint of unit not working,checked error codes to find the F1E1 , board failer ordering board and lid lock fo repairs; ordrng 1 W10404050 (lid lock) and 1 W10711300 (CONTROL BOARD)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Culpeper, Virginia 22701

Eric F.

Job Details: 06/09/2023

"Confirmed cx complaint unit not cooling. Plugged unit in, confirmed compressor function. Found minimal frost pattern on evap, unit low on coolant. Ordering sealed system job, requesting 3 count sealed system + 1 component.; ordrng 1 W11578004 (evap) and 1 W11580057 (compressor) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Rochelle, Virginia 22738

Eric F.

Job Details: 06/09/2023

"Rebuilt unit. Worked outside of cx home to do work, cx not currently at home, unable to confirm unit function. Instructed cx to call back if any further issues."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Dover, Delaware 19904

Taylor F.

Job Details: 06/09/2023

"Cx complaint is cold water stuck on. Tested inspected and verifed complaint. Found when the cold water is turned on at the wall, the washer starts filling. Found the inlet valve to be defective. Repalced inlet valve from VS and unit is now working as designed. Job is complete.; ordrng 1 W11038689 (valve TF VAN STOCK), used 1 W11038689 (VALVE TF VAN STOCK) from stock"

We serviced a

JENNAIR REFRIGERATOR

Model JBZFL18IGX00

Near Stone Ridge, Virginia 20105

Ricky E.

Job Details: 06/09/2023

customer stated that the unit wasnt making ice. verified issue and fnd units icemaker has a faulty motor... need part...; ordrng 1 w11646196 (icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Norfolk, Virginia 23513

Carl A.

Job Details: 06/09/2023

"cx complaint of unit not wroking,checked unit to find the following error codes F4E3,F7E1,found the sump and motor to doa ordering parts needed for repairs; ordrng 1 W11025157 (sump and motor)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Leesburg, Virginia 20176

Ken M.

Job Details: 06/09/2023

"Customer stated that the unit would not power on after last visit. Confirmed the power key was unresponsive. Put unit into diagnostics and the unit woke up and started responding properly. Power the unit on and off several times to confirm it was responding properly. No further action needed at this time, but if this issue reoccurs, recommend replacing the console(W11591400)."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Burtonsville, Maryland 20866

Israel R.

Job Details: 06/08/2023

"cx complained the washer door wasnt locking and unit wasnt starting. inspected unit, ran quick cycle. unit started filling , door locked started cycle. ask cx to show me how she was using starting unit. cx held start button for more than 3 seconds and machine not to start. showed cx how to properly use machine."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Fairfax, Virginia 22032

Simon

Job Details: 06/08/2023

CX complaintsWASHER water leak UNIT checkes drian hose displaced from the copper pipe .adjusted the hose in to copper pipe UNIT TESTED .UNIT works as designed.SZ

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Richmond, Virginia 23235

Joseph D.

Job Details: 06/08/2023

Unit with power to control board yet control board not supplying power to UI outlet worn advised replacement outlet by licensed electrician customer declined repair for new control board unable to test UI; ordrng 1 W11419171 (Cntrl)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gloucester Point, Virginia 23072

Lucas R.

Job Details: 06/08/2023

"replaced control and sump, tested, unit did not fill, found open valve verrified 124 vac p6 1-3, continuity through harness, part in stock; ordrng 1 W11434044 (valve)"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Wyoming, Delaware 19934

Taylor F.

Job Details: 06/08/2023

Cx complaint is unit not heating. This is the third new dryer the cx has had. Tested power at the wall and had 120 on L1 120 on L2 but only 16VAC between L1 and L2. Cx needs to call an electrician to resolve issue. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Perry Hall, Maryland 21128

Neil H.

Job Details: 06/08/2023

replaced the heater assy. unit tested good

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Deale, Maryland 20733

Shane B.

Job Details: 06/08/2023

"cx complaint is the unit making a burning rubber smell. no saved codes. inspected under unit. grey liquid dripping from capacitor, the pulley has a lot of black marks from belt slipping. i tried running a servie cycle. as soon as start was pressed the drum started spinning, water started filling and lid kept locking/unlocking. smoke began coming up from console. i cancelled and unplugged unit. found thermal damage to control. called techline to document. they advised replacing belt, splutch capacitor and control board at the same time. replaced all needed parts with preIDs and a VS capacitor. restored power and waited 3min. verified mod/ser info is saved. ran calibration and service cycle. unit completed cycles with no issues. working as designed.; ordrng 1 W11395618 (capacitor VS SB), used 1 W11395618 (CAPACITOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 06/08/2023

"Was able to access unit and replace parts per previous visit. tested unit. through quick cycle with load, unit went through complete cycle with no issues. Unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 06/08/2023

"CX complains unit will not start cycle. CX is within manufacture warranty. CX was not holding start button long enough to start cycle. instructed CX how to use unit, unit is working as designed, no further work needed. CX EMAIL CONFIRMED"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Aberdeen Proving Ground, Maryland 21005

Neil H.

Job Details: 06/08/2023

7736555377called safety the pulley dropped down belt came off replaced the pulley and belt unit recalb and tested good.

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LW00

Near Rosedale, Maryland 21237

Dustin F.

Job Details: 06/08/2023

"Replaced Filterboard and fuse, found upper interlock stuck and shorting. replaced upper interlock with original interlock kit. Tested unit, confirmed unit working as intended."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, Virginia 23220

Joseph D.

Job Details: 06/08/2023

Replace the sump and UI unit working properly vent error occurs when doors open while van fan is running and is present on all units no issue found

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Mechanicsville, Virginia 23116

Joseph D.

Job Details: 06/08/2023

Replace control panel and main control board unit now igniting properly no issues found no issues found with wire harness or power

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Richmond, Virginia 23227

Joseph D.

Job Details: 06/08/2023

Found gasket not seated in its valley receded in unit ceiling properly working as designed no other issues noted

We serviced a

WHIRLPOOL OVEN

Model KFGC506JSS01

Near Richmond, Virginia 23226

Joseph D.

Job Details: 06/08/2023

No answer from door or phone left message to schedule for next available visit on the 16th; schdld next appmnt for 6/16 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Richmond, Virginia 23235

Joseph D.

Job Details: 06/08/2023

Replace ice maker no issues found filled cycled properly working as designed

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Richmond, Virginia 23236

Joseph D.

Job Details: 06/08/2023

Unit off balance leveled calibrated working better no error codes quota customer for new suspension customer declined

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Chantilly, Virginia 20151

Richard B.

Job Details: 06/08/2023

"CX complant. Microwave not heating , Per lastt techs recomendations, And techline, replaced magnatron . inverter board and appliance manager. Microwave is heating when door is closed but CX is complaning that microwave dosent heat when door is gentley closed , Advised CX door needs to be closed fully for microwave to energize, CX is a shorter person and is not fully closing the door. Microwave is heating . RB"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 06/08/2023

"Cx complaint unit won't start. Entered diag and found no error codes. Ran test cycle and unit completed cycle without issues. Cx stated after unit senses it won't do anything else. Contacted TL and spoke with Chris, reported exactly what the cx is experiencing, suggesting replacing the capacitor. Ordering capacitor and set return for 6/12, office will contact cx with time frame; ordrng 1 W11395618 (capacitor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near Great Falls, Virginia 22066

Simon

Job Details: 06/08/2023

CX complaints REFRIGRATOR interior discoloration and drawer problem.UNIT checks .light affects the intetrior discoloration bottom drawer not even ordered right and left rail. MODEL NUMBER not match the unit SZ; ordrng 1 W10805083 (rail truck left) and 1 W10805082 (rail truck right)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Harrisburg, Pennsylvania 17112

Cody H.

Job Details: 06/08/2023

"Was able to access unit and replace parts per previous visit. Unit now harvests and fills as designed, no further work needed."

We serviced a

WHIRLPOOL MICROWAVE

Model KMBP100ESS03

Near Odenton, Maryland 21113

Samuel R.

Job Details: 06/08/2023

cx complaint unit is not fucntioning at times.sayimg oprn close.inspected unti and could confirm.also upon firhter inspection i got error code f5e1 for mw invertor.reset power and tried unit and no change.found right switch not to always make good contact.unit will need a interlock kit and invertoe board.hinges checked out good.W11325604, W11033422; ordrng 1 W11033422 (interlock switches) and 1 W11325604 (invertor board)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Jarvisburg, North Carolina 27947

Branden R.

Job Details: 06/08/2023

"cx complaint unit not washing , found no error codes stored . found pump DOA not allowing anything to cycle . tryed to receive proper vac to pump and was unable to get proper vac . cx asked for me to come back and install .; ordrng 1 W11087226 (control) and 1 w11025157 (sump and pump)"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Ashland, Virginia 23005

Thomas B.

Job Details: 06/08/2023

Cx complaint left rear will not light inspected found wiring hanging from spark module reseated and tested unit for proper use unit now functions Normally ; ordrng 1 W11319687 (Spark module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF300ESS04

Near Manassas, Virginia 20112

Tanner B.

Job Details: 06/08/2023

The units lh door is warped and needs to be replaced. not sealinfg well ..; ordrng 1 LW10721548 (lh rc door)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Portsmouth, Virginia 23703

Carl A.

Job Details: 06/08/2023

"cx complaint of unit not filling with water on heavy duty,checked unit to find no error codes at this time,tested the unit appears to be working as deisnged,put it in heavey duty and got no water called techline spoke with Chris was advise of the power wash button on unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 06/08/2023

Valve replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Halethorpe, Maryland 21227

Shane M.

Job Details: 06/08/2023

"installed element, & tighten all screws. unit still making tiny bit of noises but cx okay with it."

We serviced a

MAYTAG WASHER

Model MHW3505FW0

Near Milford, Delaware 19963

Taylor F.

Job Details: 06/08/2023

"Cx complaint is drain pump stuck on and lid is locked. Tested inspected and verfied complaint. Found a king sized blanklet to be stuck in the washer and drain stuck on. Removed the blanket,l ran a diag cycle to calibrate and clear codes. Everything is working as designed in diagnostics. Put blanket back in on a drain and spin and unit spun it out and drained. Unit is working as designed. Job is complete. Cx paid 120 SC by CC."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Jarvisburg, North Carolina 27947

Branden R.

Job Details: 06/08/2023

"cx complaint unit wont cycle, checked unit and found bad cap on unit leaking oil . replaced with pre id and tested unit is running as designed with all major componets checking good ."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 06/08/2023

"cx complaint unit wont cycle , checked unit and found inlet valve has proper vac but not allowing water threw . ordering inlet valve for repair . advised cx they will need to have valve on house repair so we can properly replace inlet valve on unit . cx agreed to call us back out when valves are replaced so we can shut water off .; ordrng 1 W11210463 (Water Inlet Valve)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Hertford, North Carolina 27944

Branden R.

Job Details: 06/08/2023

"cx complaint unit not running , checked unit and found control not properly sending vac to any componets , replaced with pre id and tested all major componets checked good and unit is running as designed ."

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Edenton, North Carolina 27932

Branden R.

Job Details: 06/08/2023

"cx complaint unit not cooling checked unit and found compressor running at 2 amps and all fans running , unit will need SS repair . ordering all parts for repair along with SS TECH 1940; ordrng 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11109499 (dryer) and 1 W11562258 (evap) and 1 SSTECH (SS TECH)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM3

Near Poolesville, Maryland 20837

Ricardo S.

Job Details: 06/08/2023

"Cx complanis about a water leak, inspected unit found 2 problems, the door fall down to fast, door need the friction sleeve. 2 issue, diverter seal is bad and leaks, unit needs sump pump assy, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 2 WP8268961 (pad)s and 1 W11309335 (pump&motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 06/08/2023

"Adapter, gaskets, and valve replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Portsmouth, Virginia 23703

Carl A.

Job Details: 06/08/2023

"cx complaint of unit not working at all,checked unit to find the following F5E2, tested ran unit to find lid lock to have failed ,repalced lid lock tested unit works as deisgned; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx988siBM01

Near Richmond, Virginia 23236

Joseph D.

Job Details: 06/08/2023

replaced UI and control board as per tech line suggestion temperature is proper ice maker filled unit appears to be working properly no issues detected

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Harrisonburg, Virginia 22801

Danny R.

Job Details: 06/08/2023

cx states unit isnt closing door right found loose hindge and not shutting adjusted hindge now checks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 06/08/2023

"Customer complaint is that the unit leaked and is making random grinding noises. Unit only leaked the 1 times, has not happened since. Checked freezer compartment temperature and found it at 3. Inspection of the compressor compartment found the condenser fan and compressor are running, but the compressor is overheating. Compressor is failing internally. Suspect the unit stopped cooling altogether at one point, melting the ice which created the leak. No other evidence of water leaking found. The grinding the noise is the refrigerant bubbling through the system. Ordering compressor and drier.; ordrng 1 W11557671 (compressor) and 1 W11504415 (Lokring) and 1 W11504431 (Lokring) and 1 W11506619 (Lokring) and 1 W11109499 (drier-tube) and 1 W11504433 (Lokring) and 1 W11504447 (Lokring) and 1 W11506635 (Coupler)"

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