We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near York, PA 17403
Fred G.
Job Details: 03/02/2023
cx complaint unit is taking longer cycle to dry clothes. inspected unit and unit does heat. also found units air flow is good. removed front panel and found exhaust thermistor was reading 13.78kohms and the housing was cold to the touch. unit needs thermistor to correct issue. scheduled cx for 3/6/23; ordrng 1 WP8577274 (thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Edgewood, MD 21040
Neil H.
Job Details: 03/02/2023
CX COMPLAINT UNIT NOT DRAINING IN CYCLE FOUND THE PUMP WORKS BUT THE WAY THE KITCHEN IS SETUP THE D/W IS A WAYS FROM SINK AND DRAIN HOSE GOES SIDEWAYS FOR 2 FEET ATLEAST AND AT TIME STRUGGLES TO GET TO THE SINK BUT IT'S A INSTALL PROBLEM THAT CX WILL HAVE TOUGH TIME GETTING CORRECTED WITH THE KITCHEN DESIGN
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Reading, PA 19610
Cody H.
Job Details: 03/02/2023
"CX states unit is dripping water from IM causing a blockage of ice to form in the ice bin and the ice chute. Unit is showing 34*F in RC and 6*F in the FC, IM showing 7*F. When IM fills with water its overflowing and running down the icemaker into the ice bin and ice chute. Ordering water valve and icemaker for return visit. office to reach out to cx when all parts arrive; ordrng 1 W11557002 (Icemaker) and 1 W11535162 (water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Bridgeville, DE 19933
Michael E.
Job Details: 03/02/2023
"Replaced left RC door as per previous diagnosis, Tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Dillsburg, PA 17019
Fred G.
Job Details: 03/02/2023
"i was able to access unit and replace the hummidity sensor, filter board and panel as per previous tech. found unit would still not turn on. I found the cavity thermistot was showing open. jumped wires and found unit turned on. unit needs cavity thermistot to correct issue. called part specialist and had part ordered. once part is in please call cx and set up a return visit.; ordrng 1 W10864742 (thrmst-fix)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Frederick, MD 21703
Bernard M.
Job Details: 03/02/2023
"Cx complaint the UI doesn't work. When arrived the UI was flashing F2E2 error code, UI fault. Unplugged and restored power and UI was unresponsive. Replaced housing UI using pre-id parts, restored power, and all buttons are now functional. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 03/02/2023
Cx complaint unit is not working properly inspected unit found capacitor is leaking and unit will not spin or agitate ordering parts; ordrng 1 W11395618 (Capacitor)
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL214KSB00
Near Ashburn, VA 20148
Demonte S.
Job Details: 03/02/2023
Installed the Door to the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Chesapeake, VA 23324
Zachery R.
Job Details: 03/02/2023
"upon arrival cx could not locate part, advised cx once they find the part to contact via office.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 03/02/2023
Cx complaint unit is not working properly inspected unit found the unit is in a garage these models are not designed for this also cx was blocking vents unintentionally showed cx the vents and recommended backing items off by 2 inches also cx had the damper for the refrigerator on max causing items to freeze backed this off as well and explained the air flow unit is working as designed
We serviced a
JENNAIR RANGE
Model JES1450FS2
Near Alexandria, VA 22314
David J.
Job Details: 03/02/2023
"CX complaint unit constantly beeps, and sometimes buttons would not work. Arrived and inspected unit and well testing user interface some buttons did not work. Could not replicate the beeping constantly made sure all connections were secure believe to have a faulty control, ordering controls for return visit and will return once parts arrive.; ordrng 1 W11297273 (Control) and 1 W11120573 (Display control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS01
Near Jarrettsville, MD 21084
Neil H.
Job Details: 03/02/2023
replaced the fc door unit checked good.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Georgetown, SC 29440
Jason T.
Job Details: 03/02/2023
"Cx complaint, cycle will not start, ran factory test, no error codes found, intermittent UI-Panel functions, verified vac voltages. Installed UI-Panel from van stock, ran factory diagnostics to verify unit functions...working as designed.; ordrng 1 W11327395 (cntrl-elec JT VS) and 1 LOOK (LOOK), used 1 W11327395 (UI-PANEL) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 03/02/2023
"Customer stated unit giving the overfill error and stoping the cycle. Did also find errors for electical issues with the drain pump, inlet valve. Went through diagnostics with no issues and no leaks. Did find the drain hose did not have a high drain loop. Other then that advised how to properly load dishes. All check ok."
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS07
Near Waldorf, MD 20603
Robert A.
Job Details: 03/02/2023
"I installed the ordered parts and tested the unit for the cx. The unit's under light is stays on and does not cycle from full, half and off. The unit needs a new control board as well. I'm ordering the part for the return visit. I did not collect the payment.; ordrng 1 W11544456 (control board 56.00)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Alexandria, VA 22304
Eric W.
Job Details: 03/02/2023
cx complant of unitmaking noise and led out in freezer found freezer led out and freeaer fan making noise then unit loses power cx resets poser and unit starts working cx dosent want to pay for repair cx calling wp
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Virginia Beach, VA 23456
Branden R.
Job Details: 03/02/2023
cx complaint washing mach goes thru wash cycle but does not separate the water from the clothes. checked unit and found all major componets running as designed and in range . found heavy amount of oil under unit . disasembled and found oil coming from bearing in gearcase unit will need full gearcase repair . heavy amount of oil on stator and clutch ordering full gearcase repair . LOOK LOOK LOOK; ordrng 1 W11393684 (gearcase) and 1 W10754158 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10754161 (rotor) and 1 W11550891 (agitator) and 1 LOOKLOOK (LOOK LOOK)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Washington, DC 20016
Samuel R.
Job Details: 03/02/2023
further inspection found unit to warped.talked to techline with new pictures and its deemed unrepairble.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Goldsboro, PA 17319
Andrew S.
Job Details: 03/02/2023
Cx complaint is that the unit is just blinking and not starting. Upon arrival I attempted to start a cycle and the unit would not start. I then entered diag and found an F9E1. I checked the resistance at the at the J6-3 and J6-6 and found OL. I then tipped the unit back and checked resistance at the drain pump and found it to be reading 7.0 OHms. I am ordering the lower and harness and will use the drain pump on return if needed. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11643701 (Lower Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Springfield, VA 22150
Eric W.
Job Details: 03/02/2023
cx complant of unit still freezing in fridge found the unit got over filled vacumed unit down and filled with r600 1.60 oz cx will watch unit
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Silver Spring, MD 20904
Emmanuel R.
Job Details: 03/02/2023
"Upon arrival i open the box for the tub to inspect it and it has a large streak of rust in the tub that wont swipe off customer doesnt want it in this condition, See pics. Reordering tub tribbles has 6 in upper marlboro. , rescheduling for 3/9/22.The old tube needs to be picked up from home, its on the front porch.The harness, hinge and gasket was left with customer.; ordrng 1 looklook (tube needs to be picked up from customer, sitting on front porch.) and 1 looklook (reordering tube, new tube came in rusty.)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Washington, DC 20009
Brian F.
Job Details: 03/02/2023
"Cx states freezer too warm, fridge too cold. Inspected, confirmed. FC was 11*, RC was 32*. Tested RC thermistor read 1Kohm in ice water. Installed new thermistor. Powered on unit, unit is now working properly.; used 1 WPW10384183 (Thermistor (V/S BF)) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Harrisburg, PA 17111
Justin L.
Job Details: 03/02/2023
Cx complaint unit not finishing the cycle. Was able to access unit and found F3E2 inlet water temp fault F5E1 lid lock F0E4 spin limited by water temp F2E1 stuck button. Ohmed out thermistor at black wires and found out of range. Tested lock and every other time wouldnt latch. Ran encoder and found not all buttons responding. Replaced console and control and calibrated but will need inlet valve and latch for complete. Spoke to CE Ordering parts and setting return for Mon 3/6/23; ordrng 1 W11165546 (inlet valve) and 1 W10810403 (lid lock)
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Virginia Beach, VA 23456
Branden R.
Job Details: 03/02/2023
"once cx arrived at the house , was advised they will have to canceled and will call back to reschedule . cx canceled upon arrival ."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Laurel, MD 20708
Emmanuel R.
Job Details: 03/02/2023
"Cs unit is not advancing past sensing, confirmed complaint. I found error codes f7e4 for basket re-engament failure. Shifter moves slowly and and not binding. In test cycle completed, unit will do everything i ask but in normal cycle or any other cycle unit will sense ,spin slowly , shifts to agitate a few times then says washing complete before even starting a cycle. Calibrate and reset control but still nothing. Unit needs a control board. Ordering control board.; ordrng 1 W11419171 (control)"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Charles Town, WV 25414
Ken M.
Job Details: 03/02/2023
"Customer complaint is that the support clip for the microwave element has failed. Visual inspection confirmed. issue. Clip replaced. Unable to run any tests on the unit, unit has not been wired in yet."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Dunkirk, MD 20754
Shane B.
Job Details: 03/02/2023
"cx complaint is frost and ice blocking the chute and the bin being hard to open. found frost in the chute and light coming through tthe door. door is not sealing. shelfs in fridge section were pushed back to far causing them to bow inward making bins hard to open/close. mounted shelfs correctly top and bottom open/close smoothly middle is still bowed inward. unit is within 30 days of purchase. ordering ice chute door, shelf and bin. schedule when available.; ordrng 1 W11423781 (ice door chute) and 1 W11368751 (shelf) and 1 W11162443 (cover)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Germantown, MD 20874
Julian H.
Job Details: 03/02/2023
replaced control tested & working fine
We serviced a
AMANA DRYER
Model NED5800HW1
Near Springfield, VA 22153
David J.
Job Details: 03/02/2023
"Sr # 7735854706Cx complaint unit would start drying but not dry clothes put unit into diagnostic mode and check for error codes and had none. Checked voltage at wall and had proper voltage disconnected vent hose to feel if I had air blowing out and then unit would not power back on reconnected vent hose and now have power at the control started unit while unit was running pull the vent hose off and shocked myself very bad. Tested voltage on dryer vent and to ground I had 2.6vac traveling through vent. Call Techline SR number above they insisted we need to change the main wiring harness as well as the element. When I disassembled unit to inspect harness, I found nothing shorted or grounding. Did find blower wheel stripped out blower wheel needs to be replaced. Disconnected unit from power and explain to CX not to use unit that there is a short somewhere and we dont want to damage anything in the home. Will retest once parts are installed. ; ordrng 1 WP697772 (Blower wheel) and 1 W11310055 (Main wiring harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 03/02/2023
lower dishes not clean after cycle checked spray arm cleaned ebris from spray holes test removed debris again installed bowls and lower level water maiking to bowls while installed upside down infomred customer paid 120 by check
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lancaster, PA 17601
Cody H.
Job Details: 03/02/2023
"CX complains unit is not cooling and compressor making a loud grinding noise. Unit was unplugged on arrival.9amps Plugged unit in and when unit compressor tries to start it makes a grind/buzzing noise, drawing 9 amps and 863 watts but compressor does not continue running. Ordering sealed system repair and parts under service pointer W11634348 Rev B.; ordrng 1 WPW10662129 (capacitor) and 1 WPW10197428 (start relay) and 1 W11546692 (evap) and 1 W11504448 (evap coupler 1) and 1 W11504448 (evap coupler 2) and 1 W11109499 (drier) and 1 W11504433 (drier coupler 1) and 1 W11504447 (drier coupler 2) and 1 W11370574 (compressor) and 1 W11504415 (compressor coupler 1) and 1 W11504431 (compressor coupler 2) and 1 W11506619 (compressor coupler 3)"
We serviced a
MAYTAG DRYER
Model MDE5500AYW
Near Pasadena, MD 21122
Israel R.
Job Details: 03/02/2023
"Customer complaint unit is making loud noises and burning smell. I tested the unit and found one of the fins in the drum is loose. tighten and the burning is coming from the heater. There was a lot of lint buildup. Clean is and tested., Ran the heater for a while and the smell started foinf away.. I tighten the fin and tested. Unit is back to normal operations. collected 120."
We serviced a
KITCHENAID OVEN
Model KEBS278DBS8
Near Alexandria, VA 22302
Eric W.
Job Details: 03/02/2023
cx complant of unit making noise inspected unit found the lower blower is the problem needs lower blower cx paid in full; ordrng 1 WPW10016550 (45 mm fan lower)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fannettsburg, PA 17221
Andrew S.
Job Details: 03/02/2023
Per previous diag I was able to access and replace the belt and splutch. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG500M4HS0
Near Washington, DC 20037
Samuel R.
Job Details: 03/02/2023
"cx complaint unit oven is not coming.insoected unit and could confirm.found oven ignitor to not come on.further inspection i found left rear burner ignitor to not come on,uit will need bake ignitor and left rear burner ignitor W11225785 special order W11225831 special order; ordrng 1 W11225831 (ignitor) and 1 W11225785 (left rear ignitor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Martinsburg, WV 25404
Ken M.
Job Details: 03/02/2023
Console replaced and tested. Unit is working properly. Customer has been informed that new unit will need to be docked to house wifi and claimed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Alexandria, VA 22310
David J.
Job Details: 03/02/2023
Cx complaint unit makes loud noise in beginning of cycle. Arrived and inspected unit. Found when starting cycle the drain pump vibrates very loud. Inspected and found fan blade is loose causing off balance spin and making vibration. Pump still pulls water no issue just loud noise when running. Ordering drain pump for return visit. ; ordrng 1 W11497943 (Drain pump)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Virginia Beach, VA 23452
Austin D.
Job Details: 03/02/2023
cx complaint the unit is making abnormal noises. checked the unit ina normal cycle and a drain and spin. heard no abnormal noises. did push on suspension and it did not pop up like it should. replaced suspension rods. tested. unit is good to go. advised cx to video the noise or unit walking if issue persists. unit is good to go.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Washington, DC 20037
Samuel R.
Job Details: 03/02/2023
"reploaced control and new control,new control would not power ui.reinstalled old control and would power ui board.reordering control board W11629912 special order; ordrng 1 W11629912 (control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Gloucester, VA 23061
Justin W.
Job Details: 03/02/2023
"cx complaint noise. checked unit to find no error codes. found pulley grinding on shield. found up down play in gearcase. unit will need gearcase and splutch for repair. also will need motor. quoted cx total 534.07. parts 418.93, labor 90$, tax 25.14$, grand total 534.07$. W10902814 washplate 115.25, gearcase w11454734-263.77$, motor W11283592 cbe splutch w10721967- 39.91$"
We serviced a
KITCHENAID OVEN
Model KDRU783VSS03
Near Alexandria, VA 22301
Eric W.
Job Details: 03/02/2023
installed new filter and unnit is still leaking they will need new assembly and fitting; ordrng 1 WPW10049700 (filter assembly) and 1 W10856625 (look look give to mr to check) and 1 W10076960 (look look mr check)
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Chester, VA 23836
Chris B.
Job Details: 03/02/2023
cx comp unit cook top light stays on insp unit conf cx found relay stuck on control replaced control tested unit working as desighned w11552018; used 1 w11552018 (control) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MFD2561HES
Near Ephrata, PA 17522
Cody H.
Job Details: 03/02/2023
"CX complains unit is freezing food in the RC and the unit randomly shuts off. CX also complains unit ice maker and water dispenser does not work. RC is showing 41*F and is set at 39*F FC is showing 10*F and set at 0*F. Evap thermistor checks good, RC thermistor checks good. Water dispenser is not dispensing, icemaker is not recieving water nor rotating. Inlet valve not opening when recieving voltage, icemaker not recieving voltage, air damper is making grinding noise. Ordering parts for return visit, office to reach out to CX when approved by 3rd party and all parts arrive.; ordrng 1 WP67005154 (inlet valve) and 1 WP67003903 (air damper) and 1 WPW10207861 (ref control board) and 1 D7824706Q (ice maker) and 1 WP67003426 (thermostat)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Hanover, PA 17331
Drew B.
Job Details: 03/02/2023
cx complaint that unit is shaking when running i found the unitt to be neleveled etc and they needed to evenly distrubute clothing better with the dog blankets uneven when running.. unit is functional and cheks good
We serviced a
WHIRLPOOL RANGE
Model MER7700LZ2
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 03/02/2023
Cx complaint unit is not working properly inspected unit found the switch is not working properly either on or off no in-between the reostat is not working inside the switch ordering the switch; ordrng 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 03/02/2023
"Cx complaint, burning smell, will not start a cycle, disassemled the unit and found sand in the bottom, indication of a flood, pics on SD. Called Whirlpool Tech Line and spoke with Derrick to document, non-repairable due to cx unintentional abuse. Called Whirlpool Safety and spoke with Latika to document. Advised cx to contact Whirlpool in reference to the unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bealeton, VA 22712
Danny R.
Job Details: 03/02/2023
unit isnt going into defrost ordering parts; ordrng 1 WP2315549 (fan) and 1 W11546690 (control)
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Frederick, MD 21701
Bernard M.
Job Details: 03/02/2023
"CX complaint unit leaks. When arrived cx stated he found water inside pan the unit sits in but hasn't seen any signs of water the last few uses. Entered diag and found no error codes, ran test cycle and unit completed cycle. Inspected back and front of unit and the bellow and found no signs of leak. Informed cx if he sees water, take photo of water and location. Unit runs as designed with no leaks detected"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Frederick, MD 21704
Bernard M.
Job Details: 03/02/2023
Replaced all parts per previous tech. ran auto test and unit completed test without issues. Unit checks good
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Chambersburg, PA 17201
Drew B.
Job Details: 03/02/2023
cx complaint that unit is not allowing the unit to work at time s bc of the f2e1 error code and the stuck... i also was able to recalibrate the unit 10 degrees nd ordering consoe W11086141 call to rechd when in; ordrng 1 W11086141 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KUID508ESS2
Near West Springfield, VA 22152
David J.
Job Details: 03/02/2023
Cx complaint unit not working correctly. After previous techs visit he had found unit needed a new water valve. Arrived today and inspected and had very little water coming out. Cut water and removed valve. Replaced with inlet valve and tested unit. Unit now dispenses water properly. Unit now working as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Ruckersville, VA 22968
Kyle A.
Job Details: 03/02/2023
Installed splutch and belt and found loose monitor wire on shifter connector. Reseted wire and unit no longer grinds. Unit is now as designed.
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Woodbridge, VA 22192
Tanner B.
Job Details: 03/02/2023
CX Concern the unit making loud hum noise and drum not spinning. verified no restriction at blower .. units motor getting power but just humming .. needs new motor and wheel .. when spinning drum by hand it would start to spin very slow but just make a hum noise; ordrng 1 279827 (motor) and 1 WP694089 (wheel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703hps04
Near Aldie, VA 20105
Daniel J.
Job Details: 03/02/2023
water not dispensed replaced inlet valve and dual vale installed gasket on fan scroll door has to be removed to removed drawers tested water being dispensed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hampton, VA 23669
Orbie
Job Details: 03/02/2023
cx complaint unit not working. verifierd 120vac at power supply. verified 120vac at control but no light on. replaced control. light on but UI not working. replaced ui tested unit. working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Washington, DC 20008
Brian F.
Job Details: 03/02/2023
"Cx states bottom lamp not working, tested and confirmed. Bottom of bulb stuck in socket, pre id bulb was cracked out of the box. Unit needs new bulb and socket.; ordrng 1 8206232A (lamp 40 watt (reorder)) and 1 W10210871 (holder,lamp) and 1 look (look)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 03/02/2023
dishwasher handle loose removed handle found post loose removed panel tighten reinstalled door handle now tight again sn FA4401164
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23664
Orbie
Job Details: 03/02/2023
replacd door latch. verified 19.1ohm to drain pump. cx paid $110 labor. tested unit in test mode. F3E2 code popped up. ran drain pump in manual test and then ran calibration. tested unit again. working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rixeyville, VA 22737
Danny R.
Job Details: 03/02/2023
unit has issues with led and pantrry door and harness; ordrng 1 W11205082 (light led)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Aldie, VA 20105
Daniel J.
Job Details: 03/02/2023
replaced led module confirmed all lights in fridge and freezer working coverd by parts and labor
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Westminster, MD 21158
Sal R.
Job Details: 03/02/2023
"CX complaint is that the unti is damageing items during wash cycle. I was able to use a rubber glove and found no damage insde the basket , on the agitater, or washplate. I ran a auto test and a recalratiion cycle to see the washplate/ agitaptor opperating correctly. I called WP Tech Line and discussed my findings. Per WP TL there are no parts to be replaced at this time. I provided CX with CX Care # per TL."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Unionville, VA 22567
Eric F.
Job Details: 03/02/2023
"Confirmed cx complaint unit stuck in drain mode. Manually reset unit, tested unit, found cold water valve not actuating properly. Ordering valve.; ordrng 1 W11210463 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Ashburn, VA 20147
Demonte S.
Job Details: 03/02/2023
Removed all Ice blocking the L Joint Connection to the Reservoir.Installed Perma Gum to the L Joint at the Water Reservoir connection. Tested the Dispenser. Unit is now Dispensing Water & Filling Ice Maker. Installed the Fan Scroll . Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID DBL WALL OVEN
Model KDFM404KPS0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 03/02/2023
Cx complaint unit is not working properly inspected unit removed and replaced the sump assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Sykesville, MD 21784
Sal R.
Job Details: 03/02/2023
"CX compliant is that thenutni was not advancing cycle. I found that the splutch was faulty causing a grinding sound. I replaced the splutch and unit test good.; ordrng 1 W10721967 (splutch (VS)) and 1 look (look), used 1 W10721967 (splutch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Ashburn, VA 20147
Demonte S.
Job Details: 03/02/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is Leaking Water from the Water Filter Head. Checked the Water Filter Head. Water Filter Head has a small crack at the bottom of it causing it to leak Water. Installed new Water Filter Head. Tested the unit. No leaks. Unit is working as Designed. ( Cx has a Saddle Valve hooked to the refrigerator. Advised they should change the Saddle Valve once they get a chance. Any questions please check Sd Pictures.) Cx paid in full by Card.
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW
Near Washington, DC 20007
Samuel R.
Job Details: 03/02/2023
cx complaint unit is not working.inspected unit and could confirm.ran service mode and got no erro codes.during test unit would drain slowly.opened drain pump and found coins block perperller from spinning.cleared pump and unit is now draining properly.unit is now good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Charles Town, WV 25414
Ezra M.
Job Details: 03/02/2023
"errors f8-e1, f0e5 replaced valve inlet and control. completed calibration.; ordrng 1 W11038689 (valve em vs), used 1 W11038689 (valve) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Lebanon, PA 17046
Cody H.
Job Details: 03/02/2023
"CX complains unit continues running and does not stop unless the door is opened or they press cancel. CX also states unit doesnt seem to be getting as hot. This has been going on for about a month. Unit shows fae1-dispenser electrical problem, f8e2-fill valve electrical problem. Ran unit through diagnostic test with no issues. measured heater element and h.L. thermo from p4.3-p4.2 (13.3 ohms) measured dispenser from p12.5-p12.7 (344 ohms) Replaced unit control with preid due to a buildup on the control. Tested unit through a regular cycle, unit works as designed and had no issues shutting off on its own. No further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Gambrills, MD 21054
Israel R.
Job Details: 03/02/2023
Installed new control and valve unit is back to normal operations.
We serviced a
WHIRLPOOL OVEN
Model KODE900HSS20
Near Ashburn, VA 20148
Daniel J.
Job Details: 03/02/2023
per notes installed convection fan went to replaced blower found stainless steel strip glued to cabinet also when attemping to removed unit felt wedge into cabinet no moving barely able to raise no way to removed with out second hand due to weight and possibilty of damage to cabinet; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 03/02/2023
"replaced controls, tested, unit working as designed. advised cx to flush water at dispenser with pitcher and to dump first couple batches of ice. also advised to monitor before loading unit with product."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20148
Daniel J.
Job Details: 03/02/2023
reinstalled left side spring on hook checked fault codes and isntalled high loop customer had a complaint of odor at at times and water remaining tub no errors during diag no errors stored
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ruckersville, VA 22968
Kyle A.
Job Details: 03/02/2023
Sr#7735858995Went to change out switch and harness is to short to plug it in. Called techline and since their system wouldnt load the picture i have to call back.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Carlisle, PA 17015
Andrew S.
Job Details: 03/02/2023
Per previous diag I was able to access and replace the control boards and the evap fan. i then repowered the unit and found that it started to develop a frost pattern and began cooling. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Charles Town, WV 25414
Ezra M.
Job Details: 03/02/2023
tested no problems found.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Unionville, VA 22567
Eric F.
Job Details: 03/02/2023
Confirmed cx complaint unit not cooling. Found compressor running but no frost pattern. Ordering sealed system job. Requesting 3 count for sealed system + 1 component.; ordrng 1 Look and 1 W11572047 (evap) and 3 W11504450 (coupler)s and 3 W11504420 (coupler)s and 1 W11578208 (compressor) and 3 W11504420 (coupler)s and 3 W11504431 (coupler)s and 3 W11506622 (coupler)s and 1 W11506635 (valve access) and 1 W11461108 (inverter) and 1 W11109499 (drier-tube) and 3 W11506623 (coupler)s and 3 W11504448 (coupler)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near York, PA 17403
Fred G.
Job Details: 03/02/2023
"cx complaint when unit is spinning its banging all over the place. inspected unit and entered diag and found f0e5, f0e2. cleared code and ran auto test and found unit finished without issue. i found suspension was good. unit when empty was not banging around at all. i did find the unit was unlevel. leveled unit and calibrated. advised cx to place smaller loads in uniT. also advised cx to only use 2 Table spoons of detergent. unit checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hummelstown, PA 17036
Justin L.
Job Details: 03/02/2023
Cx complaint unit working. Was able to access unit and found unplugged. Plugged in and found stuck in drain cycle. Held cancle and was able to get out. Went into diag and found no saved codes. Ran auto test and found hot water off. Turned water on and went through no issues. Double checked pressure hose and all connections. Ran calibration cycle unit is now operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRP22FNSS01
Near Sykesville, MD 21784
Sal R.
Job Details: 03/02/2023
CX complaint is that the unti is not cooling in ether compartment. I found that the utni will need 1 control board (2252197) . I found the board to be making a buzzing sound and is not sending out. Party is no linger avalible.; ordrng 1 2252197 (control board (N/A))
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near York, PA 17404
Fred G.
Job Details: 03/02/2023
"cx complaint unit just makes noise while plugged in. inspected unit and plugged unit in and found unit was none stop draining. canceled cycle and entered diag and found f0e5, f7e5, f7e7. cleared codes and ran auto test and found unit did finish without issue. i then found drain hose has a extension hose connected and is laying on floor. i was able to zip tie hose up so unit doesnt have an issue draining. unit now checks good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 03/02/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control and the water inlet valve assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Washington, DC 20002
Shawn D.
Job Details: 03/02/2023
"Cx complained dishwasher wasnt draining. Inspected unit found that the drain pump was working but drain lines were clogged with debree. Needed new drain line hose. grabbed drain line from van stock. installed drain line, tested unit and now working properly. collected payment, unit is good.; ordrng 1 8269144A (drain hose SD V/S 16.72), used 1 8269144A (dtain hose SD V/S) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 03/02/2023
"Cx complaint, will not start a wash cycle, error code F8-E1 water inlet, tested all circuits and found wire harness backed out of the connection at the inlet valve, removed and repaired the harness connection. Ran factory test to verify water flow into the unit, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Woodbridge, VA 22193
Tanner B.
Job Details: 03/02/2023
"CX Concern the unit not making ice , found fan connection loose. tetsted unit. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Topping, VA 23169
Justin W.
Job Details: 03/02/2023
"cx complaint unit takes long time to complete cycle. checked unit to find error code f8e1, f8e6. calibrated unit and performed component activation cycle. valaves weak. and control not sensing water level. ordering valves and control to complete repair.; ordrng 1 W11633359 (control) and 1 W11595805 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ashburn, VA 20147
Demonte S.
Job Details: 03/02/2023
Inspected the unit. Found that the cx is saying that the Compressor Section has a rattle noise. Checked the compressor section. Found that the 5 / 16 pipping is laying on the compressor which is causing the rattling noise. Fixed the pipping to the compressor. No noise. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Woodbridge, VA 22192
Tanner B.
Job Details: 03/02/2023
"installed new valve due to poor water flow and f8e1 error . informed cx to also dim down on load size/ weight for optimal performance and longevity .tested unit, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Washington, DC 20003
Shawn D.
Job Details: 03/02/2023
arrived and cx isnt ready and asked if we could come another time so rescheduled for 3/10/23; schdld next appmnt for 3/10 FRI !
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW1
Near Pasadena, MD 21122
Israel R.
Job Details: 03/02/2023
F8E1Customer complaint unit is powering on but then displays H2O error code.Ran test and found F8E1 low water low flow. I tested unit and got H2o error. I tested water perssure and the hose is good but the valve is bad. When i have the hot water valve all the way open no water comes out when i close it and open it slightly i get water but not enough to fill dishewasher. Found a good spot and ran test and completed the test. Unit is good. Cx needs new hot water valve under the sink.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Cockeysville, MD 21030
Alexander D.
Job Details: 03/02/2023
"replaced control and sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Waldorf, MD 20602
Robert A.
Job Details: 03/02/2023
"Cx complaint that the unit does not start. I inspected the unit to confirm the complaint. I found an error code on the display f2e2. I unplugged the unit and cycle the power. The unit started fine. I checked the UI connector to the control, it's secure. The unit needs a new UI console to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11478526 (UI console)"
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Burtonsville, MD 20866
Emmanuel R.
Job Details: 03/02/2023
"Cs unit is not draining clothes, found control is unresponsive in diagnotics , it doesnt allow me to do anything after its shows 0-0-0. I replaced control and was able to enter into diagnotics and ran a test cycle completed ok, no error codes also ran a drain and spins. Unit spun great. . Unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Deltaville, VA 23043
Justin W.
Job Details: 03/02/2023
"cx complaint unit not washing dishes. checked unit to find error codes f7e2, f9e4. replaced sump from pre id. tested unit working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Middletown, PA 17057
Justin L.
Job Details: 03/02/2023
Cx complaint upper rack keeps falling out. Was able to access unit and found that the upper rack rack stops failed. Contacted parts and Ordering the parts and please ship to cx as its something that they can install. No further work needed; ordrng 2 WPW10082861 (rack stop)s and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS03
Near Burke, VA 22015
David J.
Job Details: 03/02/2023
"Cx complaint unit is leaking water in RC. Arrived and found filter head is leaking into unit. Turned water off to house because t valve would not turn and needs to be replaced. Pulled unit out and disconnect all lines. Removed filter head inside unit and replaced with new, had Cx test water dispenser and checked for leaks. No leaks. Re assembled unit. Unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Millsboro, DE 19966
Michael E.
Job Details: 03/02/2023
Replaced the RC LED module as per previous diagnosis. Tested unit and it is now working properlyt. Job is complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Odenton, MD 21113
Israel R.
Job Details: 03/02/2023
Customer complaint unit is top oven is turning off when cooking and only time displays. Found F2E1 error. I tested the unit and found the Ui is working but detected short key. Customer stated he restarted and then it stopped again. Unit needs new UI.; ordrng 1 W11600643 (UI)
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Alexandria, VA 22303
Eric W.
Job Details: 03/02/2023
cx complant of error code f 21 he said he removed the blockage and still error called mr and he was able to rest control
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS8
Near Washington, DC 20009
Brian F.
Job Details: 03/02/2023
"Cx states unit making loud buzzing noise. Ran tests 102, 112, and 12. Cx said damper noise during test 121 was the sound. Installed new damper, tested, unit is now working properly."