We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Cockeysville, MD 21030
Justin S.
Job Details:
11/03/2023
cx says the unit didnt cool at all after the last tech left. the unit was off when i arrived. dont see dye around the upper compartment. found the pressures are equilized to 15psi. turned the unit on and the low side pressure drops to -27psi and the high side is 85psi. dye at the refrigerator evaporator; ordrng 1 W10832994 (compressor) and 1 W10591457 (condenser) and 1 WPW10143759 (dryer) and 1 W10545670 (valve) and 1 W10720079 (tube) and 1 W10720080 (tube) and 1 W11506635 (coupler) and 1 W10555310 (tube) and 1 W11553229 (evaporator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Washington, DC 20010
Sherwood
Job Details:
11/03/2023
cx complaint IM not working. arrived and confirm found rc temp 35 fc at 9 degrees.checked IM error codes found e5. ran test 57 and harvesting was good. ran test 36 and ice box fan is working. 37 thermistor passed. test 58 was good as well. ran test 76 for 3mins than ran test 45 to fill IM. IM filled. reset power to unit due to e5 error code from IM. powered back up checked error codes again and e0 no more error codes found. IM is now working correctly.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Crownsville, MD 21032
Davonte
Job Details:
11/03/2023
cx complained unit knob was spinning. confirmed cx complaint. knob is broken and not catching on to the timer. cant start dry cycle. unit needs new knob. 0 in stock; ordrng 1 W11675852 (control knob)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Washington, DC 20017
Sherwood
Job Details:
11/03/2023
cx complaint dryer shuts off. cx will need motor; ordrng 1 W11234001 (motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Olney, MD 20832
Julian H.
Job Details:
11/03/2023
"CX complaint about lights off on FC confirmed issue unit just less than 5 yrs qualifies for svc pointer W11606409 S CODE covers P&L replaced parts from VS & all leds working now; ordrng 4 w11632139 (led kit (JH VS))s, used 4 W11632139 (LED(JH VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Arnold, MD 21012
Davonte
Job Details:
11/03/2023
"cx complained unit was building frost in the freezer, confirmed cx complasined. railimng were sticking casuing door not close all the way, quoted cx for repair, cx said she'll be loking to get a new unit. collected service fee"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Annapolis, MD 21409
Davonte
Job Details:
11/03/2023
"cx complaioned unit was leaking water fom icemaker. confirmed cx complaint. checked unit IM for error codes didnt have asny. unit harvested a should. after further could see that icebox doesnt have a good seal on there, causing air to flow out so ice isnt freezing all the way, also ordering control and water valve. use eater valve if needed; ordrng 1 W11605505 (icebox) and 1 W11482383 (valve) and 1 WPW10675033 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Annapolis, MD 21401
Davonte
Job Details:
11/03/2023
"cx complained unit DW isnt working at all, confirmed cx complaint. unit has a f7e2 error code. wash motor failure. quoted cx for repair. spoke with leasing office , they are sending via a check. they needed the invoice first. she also stated she will let the office know if they wannt repair done ... W11460946 pump and motor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Glen Burnie, MD 21061
Israel R.
Job Details:
11/03/2023
"Installed control board ,icemaker ,icemaker fan .and perma gum ice maker duct .unit stil didnt turn on full blast noticed they have a surge protector .removed surge protector ran test 36, no fan is at full blast .noticed moisture ontop of freezer door has built in door gasket unit will need the two support gaskets to help seal the freezer ordering suport gaskets. call cx when parts are avilible. 3 at tribbles; ordrng 2 W11159728 (gasket)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21229
Emmanuel R.
Job Details:
11/03/2023
"Cs unit only fills with water then flashes sensing and doesnt do anything else. f2e3 acu/ui mismatch. called techline, reconnect acu and hmi and restest. Unit is working properly at the moment. If customer calls back replaced UI."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM05
Near Washington, DC
Sherwood
Job Details:
11/03/2023
cx complaint dispenser not dropping ice. arrived confirm found auger not turning. rmoved motor correct voltage to motor. cx will need motor; ordrng 1 W11202789 (auger motor)
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDM01
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/03/2023
"Installed access ports , verified compressor operation . pressurized w/ 140psi of nitrogen.. found leak at evap.. replaced evap and pressure tested again to verify no leaks. refilled unit w/ 4.9oz 134a. now cooling. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
11/03/2023
CX Complaint is the unit is making squeeking noise. Inspected unit and found the unit is making a sqeeking noise. Ordering Idler and rollers to correct issue.; ordrng 1 W10837240 (Idler) and 4 WPW10314173 (Roller)s
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Elkridge, MD 21075
Israel R.
Job Details:
11/03/2023
cx complained unit was leaking becuse spring for bellow seal came off. reseated the spring over the bellow and tested unit is not leaking anymore and back to normal.
We serviced a
WHIRLPOOL RANGE
Model UMV1170LB00
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/03/2023
"cx complaing of light on the underside of cabinet not comming on,chcked unit to find power not coming to socket,checked control board to find triaca open on control board replaced board and bulb tested unit works as designed"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Washington, DC 20017
Sherwood
Job Details:
11/03/2023
cx complaint oven wont power on. arrived installed ui. oven preheated to 350 and is now working as designed repair complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Woodsboro, MD 21798
Drew B.
Job Details:
11/03/2023
cx complaint that unit is still making noise nd is operating tho but the unit is making noise when agaitating i found stator worn aagain and will need the following parts after last slider been replaced.; ordrng 1 W11260238 (rotor) and 1 W11195971 (stator) and 1 W10754448 (clutch)
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near Burke, VA 22015
Demonte S.
Job Details:
11/03/2023
Inspected the unit. Found that the Compressor Section had a piercing valve. Removed the piercing valve. Installed Access Valve & Drier. I then opened the 3 Way Valve. Waited 2 mins before unplugging the unit. Filled the unit with Nitrogen to 140 Psi. Unit is holding pressures. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 5.75 Oz's. Pressures are 120 on the high side and 2 Bars on the low side. Unit is starting to Cool. ( Any questions please check Sd Pictures.) Cx paid for the Labor by Card.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Great Mills, MD 20634
David J.
Job Details:
11/03/2023
F0E2 over suds F0e1 load in drum during clean cycle customer complaint of a rumble noise and clicking noise while using unit arrived today and inspected unit and verified complaint found suspension to be very weak causing tub to bounce around. Also found a dispenser door to not be seating properly during diagnostic cycle running test 12 I found during the unit slowing down there was a clicking noise on the back of the unit could not verify 100% due to unit being stacked. Will need to have a second tech come out to remove dryer to properly access unit to repair. Ordering all parts for return visit and will return once parts arrive and second technician is available. ; ordrng 1 W11316766 (Suspension) and 1 W11314361 (Rotor) and 1 W11354542 (Stator) and 1 2ndtech (2nd tech) and 1 W11524103 (Dispenser assembly)
We serviced a
WHIRLPOOL WASHER
Model MET3800TW2
Near Waldorf, MD 20603
Shane B.
Job Details:
11/03/2023
installed orderd parts and tested unit for cx. unit is working as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL04
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/03/2023
"Cx complaint water dispenser sprays water in diagonal and drips everywhere.Tested/inspected dispenser, found water tube out of place, sprying in diagonal. Removed UI and ripisitioned tube inside the clip. Dispenser tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Leonardtown, MD 20650
David J.
Job Details:
11/03/2023
"F3e3 inlet water temp fault F0e4 speed limit by water temp F0e5 off balanced load F0e7 load detected during clean cycle Customer complaint, error codes are displayed every once in a while after washing clothes arrive today and inspected unit. Verified complaint found all error codes above. Error codes and ran diagnostic cycle unit completed cycle with no errors removed consul and out inlet valve and found on cold valve, I read 2.0 83K ohms which is out of spec, ordering inlet valve and control for return visit scheduled for return; ordrng 1 W11220230 (Inlet valve) and 1 W11510463 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Toano, VA 23168
Orbie
Job Details:
11/03/2023
"cx complaint unit not heating. verified complaint. found open TCO. advised cx to have vents cleaned by professional service, also to have vent hard piped at floor as floor has flex hose to outside. advised cx to brush lint trap as lint trap is holding water when ran under sink. not reinstalling exhaust for cx as hose was off on arrival.; ordrng 1 W10900067 (cutoff-tml OA/VS)"
We serviced a
WHIRLPOOL UNKNOWN
Model JES8850BAS
Near Ellicott City, MD 21042
Samuel R.
Job Details:
11/03/2023
cx complaint unit console does not respond on certain keys.inspected unti and could confirm.reset power and tried again and no change will need a new ui.also further inspection i found knobs to have failed and cause it to be very diffucilt to turn cooktop.WPW10206079 special order WP74011580 special order WP74011631 special order WP74011493 WP74011579; ordrng 1 WPW10206079 (console) and 1 WP74011580 (knob) and 1 WP74011631 (knob) and 1 WP74011493 (knob) and 1 WP74011579 (knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW00
Near Alexandria, VA 22304
Lloyd B.
Job Details:
11/03/2023
Cx complained the door would not stay on. Installed new door and it now opens and closes without falling off. Job complete
We serviced a
KITCHENAID RANGE
Model KDRS483VSS00
Near Clarksville, MD 21029
Samuel R.
Job Details:
11/03/2023
used one of wpw10160235 and one of wpw10250406 will send a pack of clis for next visit so job can be done.called office to reschedule. 11/10; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Newport News, VA 23603
Orbie
Job Details:
11/03/2023
replaced deli drawer and led module. unit appears to be working as designed. advised cx if the issue reappears to call us back.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Purcellville, VA 20132
Ricky E.
Job Details:
11/03/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Alexandria, VA 22302
Lloyd B.
Job Details:
11/03/2023
"Cx complained of a no cool. Inspected the unit and found that there is no frost pattern with the compressor running. Unit needs new compressor, evap and drier. Sealed system tech required. 3 job count.; ordrng 1 W11572047 (evap) and 1 W11504450 (coupler) and 1 W11504420 (coupler) and 1 W11578209 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506622 (coupler) and 1 W11506635 (access valve) and 1 W11109499 (drier) and 1 W11506623 (coupler) and 1 W11504448 (coupler)"
We serviced a
WHIRLPOOL RANGE
Model JDRP536WP02
Near Timonium, MD 21093
Shane M.
Job Details:
11/03/2023
no parts needed. was able to adjust the valve and ignitor. unit working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ17
Near Hockessin, DE 19707
Taylor F.
Job Details:
11/03/2023
Cx complaint is unit not rolling in and out properly. Tested inspected and verifed complaint. Found the unit had a defective back wheel. Was able to correct the wheel by putting the pin back in. Unit is now working as designed. Cx did have damage on the floor infront of the left wheel which i documented in pics.
We serviced a
KITCHENAID RANGE
Model KFED500ESS05
Near Madison, VA 22727
Kyle A.
Job Details:
11/03/2023
Replaced inf switch and the unit is now as designed.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Greenbelt, MD 20770
Shawn D.
Job Details:
11/03/2023
"cx complaint gasket is coming off fridge door again. inspected unit and conifmred door gasket is coming off on top of the door and side of door. pushed gasket back in and is working good fridge has good suction when sealing and gasket came off again. grabbed some adhesive from v/s and used on gasket to seal it and keep in place did nto over use it and is working good. infomred cx what i did and to keep and eye on gasket door might have to be changed if this does not work.; ordrng 1 w10841140 (adhesive SD V/S), used 1 w10841140 (adhesive SD V/S) from stock"
We serviced a
JENNAIR OVEN
Model JJW3830WS00
Near Clarksville, MD 21029
Samuel R.
Job Details:
11/03/2023
cx complaint unit is heating to much.inspected unit and could confirm cx complaint unit was running hotter then needed.calibrated untia nd unti is now good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Silver Spring, MD 20906
Samuel R.
Job Details:
11/03/2023
replaced door gasket and used heat gun to even out gaslet.unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Silver Spring, MD 20906
Samuel R.
Job Details:
11/03/2023
replaced part and tested unit.now working properly
We serviced a
KITCHENAID OVEN
Model KGSK901SSS02
Near Chevy Chase, MD 20815
Brian F.
Job Details:
11/03/2023
"Installed control board, powered on unit, cleared saved F3E0. Ran 350* bake, oven heat up to temp and held temps, ran for 15 minutes, tested broil, broil is working, oven light working, door latch working, all burners lighting, ran 400* bake and watched for another 15 minutes, oven had no issues. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48SEDUDB01
Near Potomac, MD 20854
Roberto I.
Job Details:
11/03/2023
"Replaced inverter, the compressor started, but the condenser fan didn't work. Confirmed 120V on the fan motor connector. Ordering cond fan motor WP2188874. Collected $125.86. Cx had to leave home and asked me to leave the other parts there without installing them. Marked the 3 parts as installed, but we must installed them on return. Return visit 11/15/23; ordrng 1 WP2188874 (cond fan motor)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Potomac, MD 20854
Roberto I.
Job Details:
11/03/2023
"Cx complaint washer not starting. Ran test mode, the console randomly stopped risponding during test mode, found F5E1, F7E9 and F2E1. The lid lock didn't work Quoted repait $351.13, with $110 labor for lid switch W10810403 replacement. Cx declined rapair and refised to pay $139, he said Maytag told me $120 and is not my problem. Called office and informed. Collected $120, please send $20 invoice.; ordrng 1 W10810403 (lid switch)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Baltimore, MD 21207
Emmanuel R.
Job Details:
11/03/2023
"Cs unit is not working properly, confirmed complaint.I found the flame for the burner in the oven are uneven. ORdering oven bake/broil burner.; ordrng 1 W11220387 (burnr-oven)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Olney, MD 20832
Julian H.
Job Details:
11/03/2023
replaced sump/motor asm & working
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Derwood, MD 20855
Julian H.
Job Details:
11/03/2023
CX complaint about unit not making ice found temps FC0* icebox 4* RC37* then put unit on test 56 E5 checked test 57 pass 01 test58 thermistor pass went to board found 8.8ko test 45 partial water test19 120vac from board issue with thermistor on icemaker & fill tube heater; ordrng 1 W11658802 (icemaker) and 1 W11087201 (fill tube heater)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Jarvisburg, NC 27947
Austin D.
Job Details:
11/03/2023
W11314394 x2came out to resolve the issue. disassembled the unit as needed. found the broken spring so the tub is not sitting straight. unit needs a new spring to resolve the issue before installing bellow. rescheduled for tuesday.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
11/03/2023
Replaced switch and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Silver Spring, MD 20902
Brian F.
Job Details:
11/03/2023
"Installed new door, cam, and nameplate, used heat gun to adjust gasket and create seal. New door came with new bracket already installed. Unit is now working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ3
Near Hanover, MD 21076
Israel R.
Job Details:
11/03/2023
Customer complaint unit is dislaying F1E4 realycontrol issue. I tested the unit and found 120 is coming to the unit but the voltage not coming out of the black wire. After testing more the the unit started working fine no erro codes. Could be a loose connection at the control or the control relay is starting to stick. Collected in full. Ordering control non in stock.; ordrng 1 W11182110 (control 156.98)
We serviced a
WHIRLPOOL WASHER
Model wtw7300dw0
Near Newark, DE 19711
Taylor F.
Job Details:
11/03/2023
"Cx complaint is unit not turning on. Found 5VDC going to the console but console not starting. Went to replace console and found new one is defective out of the box. Reordering console, cx paid in full by CC. Cannot reschedule at this time.; ordrng 1 W11102318 (console)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Odenton, MD 21113
Israel R.
Job Details:
11/03/2023
Called customer complaint unit is still shaking a lot and there is wet cloth atht end. I ran a test cycle. and the unit is still shaking a lot. I called techline and they told me to check for the selfbalancing bearing or water. And i cant hear anything They adviced to repalce the tub. Ordering tub. Told customer that it will come to them and he will call when they get it. Ordering tub.; ordrng 1 W11460604 (Basket) and 1 W11557803 (Screw)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Fairfax, VA 22032
Demonte S.
Job Details:
11/03/2023
Inspected the unit. Found that the cx is saying that the Oven / Microwave Combo Heater Element Support has snapped. Confirmed that the Heater Element Support has snapped. Unit will need the Support Clip. ( Any questions please check Sd Pictures.) ; ordrng 1 W10909479 (Whirlpool Microwave Support Clip)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/03/2023
replaced control tested unit works as designed
We serviced a
WHIRLPOOL DRYER
Model LE4930XMN0
Near Bethesda, MD 20814
Brian F.
Job Details:
11/03/2023
"Cx states drum belt broken, inspected and confirmed. Dryer is mounted to wall above top load washer, need second tech to remove dryer from wall. Called office, scheduled return for 11/8."
We serviced a
KITCHENAID DRYER
Model KEYE677BWH2
Near Reisterstown, MD 21136
Justin S.
Job Details:
11/03/2023
replaqced the tco kit and tested. the unit is now spinning blowing and heating good. the vent has not been replaced yet and is falling apart. informed the cx again it needs to be done
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Phoenix, MD 21131
Shane M.
Job Details:
11/03/2023
cx complaint the unit lid is damage. quote for the repairs $492.36 cx paid svc by check. W11404468
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rockville, MD 20850
Roberto I.
Job Details:
11/03/2023
"Cx complaint doo falling down.Tested unit, found left spring hinge unkooked. Reinstalled srping, the door worked as designed. If the cx calls back, please pre id the left hinge W11573703"
We serviced a
WHIRLPOOL HOOD
Model WVW51UC6FS3
Near Rockville, MD 20852
Roberto I.
Job Details:
11/03/2023
"Replaced part, unit tested ok"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Jarvisburg, NC 27947
Austin D.
Job Details:
11/03/2023
W11582241 convection fancx complaint the unit is not staying on for convection when the convection bake is selected. checked the unit and the fan motor is cycling on for about ten seconds and then turning off. not sure the fan is supposed to stop or not like that. read the user care guied and service manual and no description of what the fan normal operation is like. ordering fan and replacing control and fan together.; saved tckt
We serviced a
JENNAIR REFRIGERATOR
Model JUGFR242HM00
Near Vienna, VA 22182
Jason A.
Job Details:
11/03/2023
CX complaint FRIDGE clunking noise from compressor during startup & when compressor stops. Pulled out unit & checked compressor area have no mechanical interference. Copper lines are clear. Condensate pan clear. Plugged unit back in to start compressor & compressor wouldnt run. Called techline as there is no diagnostics to enable component testing. Plugged unit back in after call & compressor did start up & its noisy. 2CountSealSystR600 > JJ; ordrng 1 W11424690 (control) and 1 W11360594 (compressor kit) and 1 W10843121 (drier R600) and 1 2CountSealSystR600 (2CountSealSystR600)
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Vienna, VA 22181
Jason A.
Job Details:
11/03/2023
CX complaint FRIDGE leaked. Previous tech unable to locate source. Inspect unit & turned on water. Dispensed over 3 cups water. Checked all connections to unit & at supply. Filled pan with water & unit did not leak. Reschedule for next visit 11/07 CX knows and able to turn water supply or icemaker off if unit leaks between now & return > JJ; schdld next appmnt for 11/7 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Bristow, VA 20136
Richard B.
Job Details:
11/02/2023
"CX complant, Washer dosent spin unless unit is reset. Inspected unit and confermed issue. Unit cycles once unit is put into diagnostics. Ordering contol , Will use fill valve on return . Further work needed. RB; ordrng 1 W11320233 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model wdp540hamz0
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/02/2023
Cx complaint unit leaking inspected found dishwasher feed from sink to valve leaking was not tightened down all the way tightened down and tested unit now functions normally
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Fort Washington, MD 20744
David J.
Job Details:
11/02/2023
"Cx complaint of loud noise and oil everywhere. Arrived today and started disassembling unit. Removed all parts as stated by previous tech. Re installed all parts and tested unit. Unit filled drained agitated and is working as intended quiet and no noise, job complete. NOTE** all old parts scheduled for pick up for next Thursday."
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Stephenson, VA 22656
Ezra M.
Job Details:
11/02/2023
"installed pts and timer, tested, working properly"
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Hamilton, VA 20158
Ricky E.
Job Details:
11/02/2023
"customer not inserting grill attachment fully when using... instructed customer unit cks ok... if issue comes back, the plug will be needed.."
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Charles City, VA 23030
Orbie
Job Details:
11/02/2023
cx complaint unit light out. verified complaint. ordering bulb and control just to be sure. verified unit converted properly as cx stated unit has soot build up. advised cx she needs standard size line going from wall to unit.; ordrng 1 WPW10556708 (cntrl-elec) and 1 W10888179 (bulb-light)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Huntingtown, MD 20639
Shawn D.
Job Details:
11/02/2023
"cx complaint unit is not turning on. inspected unit and confirmed washer will not turn on. i then checked outlet power and has good power,control recieves 120v ui panel has good dcv the ui panel is bad. grabbeed pre id part ui panel and installed it then tested and unit now turns on. i then checked for error codes and had f6e3 f6e2 so cleared codes and ran test 51 and went through fine and no errors returned. unit is good to go"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Great Falls, VA 22066
Richard B.
Job Details:
11/02/2023
CX complant. Doors uneven . Inspected unit and found door gaskets uneven . Tried heating the thicker side of gaskets to get doors to sit even . Ordering both door gaskets. . further work needed. RB; ordrng 1 W10800810 (gasket) and 1 W10800818 (gasket)
We serviced a
KITCHENAID OVEN
Model KSDG950ESS6
Near Springfield, VA 22150
Lloyd B.
Job Details:
11/02/2023
Cx complained the unit did not operate correctly. Inspected the unit and found a stuck key error. Removed console and checked the keypad ribbon and it is connected. Unit needs new console; ordrng 1 W10915031 (console)
We serviced a
JENN-AIR COMBO
Model JMW2427LL02
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
11/02/2023
Cx Complaint is the unit isnt working. Inspected unit and found unit is getting power display is out and not responding cycled power nothing is happening pulled console and tested power to console unit is getting 14Vdc Replaced console and unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Spring Grove, PA 17362
Sal R.
Job Details:
11/02/2023
"Access and replace the lower rack, Unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS
Near Charlotte Hall, MD 20622
Shane B.
Job Details:
11/02/2023
installed ice maker and restored power. ran harvest and fill cycle. unit is working as desinged.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Newark, DE 19713
Taylor F.
Job Details:
11/02/2023
"Cx complaint is unit not spinning out. After going over unit with cx and testing all functions, found the unit is working as designed and load size and cycle selection has changed recently. This is the cause of the washer being off balance. Unit is working as designed. job is complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fredericksburg, VA 22407
Robert W.
Job Details:
11/02/2023
"CX Complaint is the unit isnt drying clothes. Inspected unit and found the unit is running not heating pulled rear panel and found TCO testing open, Replaced and tested ujnit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Bethany Beach, DE 19930
Michael E.
Job Details:
11/02/2023
CX complaint: rattling sound. Tested and verified complaint. I found a flange touching orion board housing and a copper line too close to frame. I corrected both of these and did not get soundagain. Unt is now working proeprly. Job is complete
We serviced a
MAYTAG COOKTOP
Model MER6600FZ2
Near Newark, DE 19702
Taylor F.
Job Details:
11/02/2023
Cx complaint is cooktop hot/ cooktop on lights stuck on. Tested inspected and could not verify complaint. Cx had reset breaker prior to visit and unit has been working. Tested all switches and burners and all of them are working properly. Unable to verify complaint. Cx paid SC by CC.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Waldorf, MD 20601
Shane B.
Job Details:
11/02/2023
cx complaint is the thing that clicks is broken. found strike is broken off. replaced with VS part and tested unit for cx. unit is workign as deisnged.; ordrng 1 w11457841 (strike VS SB)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Round Hill, VA 20141
Ricky E.
Job Details:
11/02/2023
"customer stated that the unit left door when opened doesnt turn the light on. verified issue, need parts...; ordrng 1 W11291138 (switch) and 1 w11558535 (control)"
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Alexandria, VA 22315
Jason A.
Job Details:
11/02/2023
CX complaint LOWER OVEN doesnt heat. Test ignitor has voltage but reads open element. CX paid in full. Lower oven light doesnt work. CX will have a bulb ready for tech on return > JJ; ordrng 1 W11596211 (lower OVEN Bake igniter)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Hanover, PA 17331
Sal R.
Job Details:
11/02/2023
"X complai t is that the control will not allow you to select oppertions. I found that the unit has a F6E1 error code. I was able to able to enter diag . Console has power ,but will not allow selections to be made. I am ordering 1 console (W11491728), 1 harness / jumper wire (W11084856), 1 UI housing (W11131369), 1control board (W11524495) , and 1 drain pump (W11035709) due to the orig concerns of the F9E1 erro code display. I was unbale to access and recover error code due to the control issues; ordrng 1 W11491728 (control console) and 1 W11084856 (harness / jumper) and 1 W11131369 (UI housing) and 1 W11035709 (drain pump.) and 1 W11524495 (control board)"
We serviced a
MAYTAG MICROWAVE
Model MVW5430MW0
Near Hanover, PA 17331
Sal R.
Job Details:
11/02/2023
CX complaint was that the unit would not spin out the clothing. I found that the unit had a F8E1 error code. I found that the cold side of the inlet valve was not opening and allowing water in. I was able to access and replace the water inlet valve from van stock. I advised CX to replace the water supply lines due to rust and potential leak. UNit is opperating as designed.; used 1 W11513255 (VALVE) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hollywood, MD 20636
Shawn D.
Job Details:
11/02/2023
"replaced bearing ring,screw and nut then tested and unit now sounds good and is heating good. unit is good to go"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Upper Marlboro, MD 20772
Leon
Job Details:
11/02/2023
"Client complaint was that unit wasn't starting confirmed the issue Saying that the unit was getting 120 V. But no voltage was going to the UI. Also, the control board was flashing green ordering new UI and rescheduled it for next Tuesday.; ordrng 1 W11319991 (Ui)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Hollywood, MD 20636
Shawn D.
Job Details:
11/02/2023
"cx complaint unit is no longer heating said she had vent cleaned 3 weeks ago and unit was heating good. inspected unit and conifmred no heat good power to dryer dryer is noisey. took unit apart and found heater is open all fuses test good and seal around blower bad casuing noise. went to van grabbed seal and heater and installed both then tested and now unit heats good and sounds 100 percent better cx is happy. unit is good to go; ordrng 1 WP3387747 (element SD V/S) and 1 W11596046 (seal SD V/S), used 1 WP3387747 (element SD V/S), and 1 W11596046 (seal SD V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM1
Near Upper Marlboro, MD 20772
Leon
Job Details:
11/02/2023
"The issue was that the unit did not drain confirmed the issue, saying that the unit was getting a 120 voltage coming from control ohmed out the drain pump only got 4 ohmes drain pump would need to be replaced ; ordrng 1 WPW10348269 (Drain pump)"
We serviced a
JENNAIR MICROWAVE
Model JMW2430LL02
Near McLean, VA 22102
Richard B.
Job Details:
11/02/2023
CX complant. MICROWAVE GASKET STICKS OUT AND SINKS IN. explained to CX that the gasket when poured in is in a liquid state and it holds or glues door glass to frame . Where it dips down is perfectly safe and no microwaves cas escape through it . Job completed. RB
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/02/2023
"Customer complaint unit is making a buzzing noise and not starting arrived today and inspected unit and verified complaint found when trying to spin tub. I could not turn the tub One Direction. Pulled unit out and remove back panel, removed exhaust vent and found a full-size bird had flown into the vent and got caught in the blower wheel. Remove the bird And reassembled unit tested unit is now tumbling and heating properly. Unit is working as intended. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Fredericksburg, VA 22408
Robert W.
Job Details:
11/02/2023
CX Complaint is the lower rack issue. Inspected unit and found it the tub the hnge pin has failed and is seared off and isnt allowing door to close or open properly. Ordering Tub; ordrng 1 WPW10681506 (Tub)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Culpeper, VA 22701
Tanner B.
Job Details:
11/02/2023
"Reinstalled rc door seal, applied heat to seal to verify its adhereing to cabinet .. Job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Silver Spring, MD 20905
Alexander D.
Job Details:
11/02/2023
"replaced timer and knobs. tested unit. unit is now working properly. noticed alot of lint on back side of lint screen, showed cx and advised to get vent cleaned because all the lint should be on the underside of screen, cx understands"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/02/2023
"Customer complaint unit is not draining properly. Arrived today and verified complaint. Found error code for long drain. No drain. Tested cycle. Drain pump is going on but it sounds very weak. Found a small flow of water flowing through drain tube underneath the sink tested multiple times and finally was able to pump water out, ordering drain pump for return visit and will return when parts arrive; ordrng 1 W11462456 (Drain pump) and 1 W11414944 (Drain hose)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Chesterfield, VA 23832
Joseph D.
Job Details:
11/02/2023
"Unit with failed sliders rails must order updated rails, customer requested that part be shipped to him; ordrng 1 W10712395 (Rails)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Inwood, WV 25428
Ezra M.
Job Details:
11/02/2023
"unit shutting down, completely powering off. also having issue with lid lock.; ordrng 1 W11135391 (console) and 1 W10810403 (lid lock assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/02/2023
"cx complaint middle shelf would not pull out, found screws had backed out on side rail and wedge shelf to wall, was able to forcefully work shelf out, we cleaned tracks and reinstalled side rail screws, reassembled shelf, and it slide in and out smoothly, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Fredericksburg, VA 22401
Robert W.
Job Details:
11/02/2023
CX Complaint is the unit is taking awhile to wash. Inspected unit and found the display giving me a hard time responding was finally able to get unit into diag and had a control error and a diviter error Found the unit is operating but shutting down. Ordering Control and Console CBE; ordrng 1 W11162732 (Console) and 1 W11120155 (Control)
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near La Plata, MD 20646
Shane B.
Job Details:
11/02/2023
"cx complaint is the unit making scratching noise. no saved codes. ran service cycle. no noise. cx has a video of it making a rubbing/scratching noise but its hard to tell from the video. ordering gearcase, stator, washplate for return visit. schedule when apporvled/parts available.; ordrng 1 W11550891 (wash plate) and 1 W11393685 (gearcase) and 1 W10754158 (motor stator)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Dewey Beach, DE 19971
Michael E.
Job Details:
11/02/2023
CX complaint: front left burner allowing gas to escape. Tested and verified complaint. I found the orfice has oxidated and is no longer allowing proper gas flow. Also burner cap needs to adjust for better ignition but the screws in it are too oxidized for the adjustment. Ordering LP conversion kit and LF burner head. Cannot reschedule due to AIG; ordrng 1 W11443594 (LF burner head) and 1 W11436985 (LP conv kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Damascus, MD 20872
Ricardo S.
Job Details:
11/02/2023
"Cx complains that the unit not cooling, inspected unit, defrost problem .. the evaporator cover is full of frost, defrost heater connection cks ok, ran test mode and defrost works ok. defrsot control is bad.. order parts; ordrng 1 w11566851 (cntrl elec) and 1 WPW10384183 (thermistor)"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Manassas, VA 20109
Christian C.
Job Details:
11/02/2023
Installed main harness. Tested unit all burners and oven are heating.
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS1
Near Gloucester Point, VA 23072
Justin W.
Job Details:
11/02/2023
cx complaint unit not making ice. checked unit to find recirculation pump bad. replaced and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Dover, PA 17315
Bernard M.
Job Details:
11/02/2023
"Cx complaint unit doesn't complete cycles. Entered diag and found error code F7E1 tachometer missing. Ran test and found water had slow flow during filling. When beginning spin cycle, unit didn't reach full RPMs, shut off and displayed error code. Ordering parts, once available contact cx to reschedule; ordrng 1 W11165546 (inlet valve) and 1 W11283592 (motor) and 1 W11395618 (capacitor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Elkridge, MD 21075
Emmanuel R.
Job Details:
11/02/2023
"Cs unit is not draining f9e1 error code not draining. Confirmed complaint , I found the drain hose was restricted , draining really slow, test cycle passed . I used my vaccum to clea out debri and drain started draining faster, Customer alsoi said its intermittenly sometime it does it at the end of cycle. If problem persist replaced control board quoted $354.00, Collected for svc call."