We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS01
Near Ocean View, DE 19967
Michael E.
Job Details:
11/15/2023
Replaced right control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Millville, DE 19967
Michael E.
Job Details:
11/15/2023
CX complaint: long dry times. Tested and verified complaint. Unit heats and tumbles but failed air flow test in the red with an electronic air flow tester. I advised CX to have venting cleaned. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leonardtown, MD 20650
Shane B.
Job Details:
11/15/2023
"cx complaint is a loud grinding/rubbing noise during agitation. basket spins freely by hand. checked for codes and found F7E7. cleared code, ran service cycle. unit began screaching when basket got close to high speed and continuted to screach as it slowed to a stop.i found noise remains when belt is removed and basket spun by hand. removed basket, no debry stuck under it or any damage. found cam is covered in white plastic powder. found cam to be damaged when i removed it. replaced with VS part. ran calibration. unit ran quietly. workimg as designed.; ordrng 1 W10721967 (cam VS SB)"
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Washington, DC 20011
Samuel R.
Job Details:
11/15/2023
cxc complaint unit is not washing.inspected unit and found error code f7e4.checks shifter to see if anything was stuck and moves freely.found clutch to be bad and move freely.also found shifter to not shift into spin.will need shifter and clutch W10734521, W10754448; ordrng 1 W10734521 (clutch) and 1 W10754448 (shifter)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Washington, DC 20012
Samuel R.
Job Details:
11/15/2023
inspected unt further and found right fridge door to have damage and rubbing against lower hinge.will be ordering door and will need 2nd tech to assist on moving unit.W10849511 specila order W10816323 special order; ordrng 1 W10849511 (fridge door) and 1 W10816323 (hinge right)
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS01
Near Ocean View, DE 19967
Michael E.
Job Details:
11/15/2023
Replaced right control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
JENNAIR MICROWAVE
Model JJMDFS24HM
Near Afton, VA 22920
Danny R.
Job Details:
11/15/2023
tested unit and found unit has loose door switches tested and heated 5 times heats every time unit checksok
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUB50X24HZ02
Near Dumfries, VA 22026
Robert W.
Job Details:
11/15/2023
"CX Complaint is the unit door not sealing. Inspected unit and found the door gasket has failed and isnt sealing bottom of the door, Ordering Door gasket to correct issue.; ordrng 1 W11315259 (Door gasket)"
We serviced a
MAYTAG WASHER
Model LAT8714AAE
Near Rockville, MD 20853
Brian F.
Job Details:
11/15/2023
"Cx states smoke and burning smell coming from unit mid cycle. Tested and confirmed, found motor overheating, new motor not available from our distributors, cx will attempt to source part from third party. Called safety, described issue, given the age of the unit, WPL is only covering the diagnostic visit. Cx also states unit vibrating excessively during spin, tested and confirmed, ordering new damper pad.; ordrng 1 203956 (damper kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Baltimore, MD 21215
Shane M.
Job Details:
11/15/2023
"cx complaint the unit keeps freezing up in fz. unit was shut off at arrival. powered unit on. changed defrost settings to every 6hrs. verified unit cooling. found gear broken for door, ordering gear, evap harness, evap fan.; ordrng 1 WPW10128551 (evap fan) and 1 W11524653 (harness) and 1 12002497 (gear)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near Millersville, MD 21108
Israel R.
Job Details:
11/15/2023
Customer complaint unit is displaying error code F8E0 fan speend and the display is dimmed. I found the unit is not heating up to temperature becaseu the cooling fan is defective is not going into high speed. Unit will need new fan and the display clock is dimmed and i can see dead pixels as well. Unit will need new display board. Ordering cooling fan and display board. 1 W11105615 display board and 1 W11107275 cooling fan;
We serviced a
WHIRLPOOL REFRIGERATOR
Model MBF2254HEB
Near Glen Allen, VA 23059
Joseph D.
Job Details:
11/15/2023
Customer complaint local confirmed complaint found pressure would jump when tapping on drier indicating blockage replaced drier vacuumed charged unit working properly
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Davidsonville, MD 21035
Shawn D.
Job Details:
11/15/2023
cx complaint unit is making a grinding sound at the end of cycle has done it a couple times now. inspected unit then checked for errors and had f6e3 so cleared code and ran serivce cycle and agitating is making a noise like rotor is loose and unit spun fine. tilted unit back to find the rotor bolt came out and gearcase oil slung around. reinstalled bolt and ran again and sounds good. ordering all gearcase parts and fascia for the error code for return; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 6 W11027980 (screws)s and 1 W11260238 (rotor) and 1 W11478525 (fascia)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Ocean View, DE 19970
Michael E.
Job Details:
11/15/2023
"CX complaint: basket beating around. Tested and verified complaint. I found when i push basket down, it bounces for several seconds. Ordering suspension rods. Scheduled return visit for 11/21 AM; ordrng 1 W10780045 (suspension rods)"
We serviced a
WHIRLPOOL COMBO
Model wet4027hw1
Near Suffolk, VA 23435
Austin D.
Job Details:
11/15/2023
"cx complaint the belt is broken. checked the unit and found that the motor is turning but not the drum. tried to remove the unit and it is too tight of a fit in the closet to remove by one person. ordering motor, belt and pulley to resolve the issue. will return with parts and second tech to resolve the issue.; ordrng 1 279811 (motor) and 1 661570V (belt) and 1 WPW10547294 (idler pulley)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Frankford, DE 19945
Michael E.
Job Details:
11/15/2023
Replaced IM as per previous diagnosis. Tested unit andit is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bridgeville, DE 19933
Michael E.
Job Details:
11/15/2023
"CX complaint: unit walking. Tested and verified complaint. I found unit has a firm seat on the floor. Unit is level. Movement CX is getting is side to side which is causing it to walk. I suggested to CX that he may want to place stabilizers under the feet, Unit is working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
11/15/2023
"Replaced parts, unit tested and washer works fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Waldorf, MD 20601
David J.
Job Details:
11/15/2023
Cx complaint of rust on outer panel. Arrived today and verified complaint replaced panel with new. Re assembled unit and now is working as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS02
Near Annapolis, MD 21401
Israel R.
Job Details:
11/15/2023
"Customer complaint units light is not working, Ice maker is slow to make ice, FZ light is out and in the freezer ther is build up. I found the Freezer door is warping in the bottom and the liner is separeting the gasket is loose and letting war air gettin inside there is ice forming under the gasket. The Rc gasket right side needs to be replaced. And ordering light kit with new LED; ordrng 1 W11683241 (LED KIT) and 1 LW10341279 (dor-fip ss) and 1 W11577195 (Ice maker) and 1 W10407212 (gasket-fip)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Manassas Park, VA 20111
Richard B.
Job Details:
11/15/2023
CX complat. Washer diosent finish cycles. Inspected unit and found two lid lock error codes .Tried a regular cycle and unit failed to lock lid after several attempts. Lid switch instock. CX undecided weather he wants to fix. cOLLECTED 139.RB; ordrng 1 W11307244 (lid switch)
We serviced a
KITCHENAID DISHWASHER
Model KUDL15FXSS5
Near Bethesda, MD 20817
Emmanuel R.
Job Details:
11/15/2023
"Cs unit is not powering on, called safety. Power wire had a thermal event. Fuse didnt blow but the wire melted. Unit needs a wiring harness, safety will have one shipped to customer.; ordrng 1 WPW10392483 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Richmond, VA 23228
Joseph D.
Job Details:
11/15/2023
Remove compressor replaced vacuumed charged the full Frost pattern and unit cooling properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/15/2023
fridge side by side no ice production test 44 passed test 45 valve activated no water in mold removed cover found fill tube froze over test 19 -01 heater on not heat being generated sugguesting door steamed out fill tube test 45 water now entering door fip showing sp order; ordrng 1 W11593330 (freezer door fip)
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS00
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details:
11/15/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the screws tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHW01
Near Rockville, MD 20855
Brian F.
Job Details:
11/15/2023
"Cx states low cool in both compartments, tested and confirmed. Found motor recieving 120VAC from board, but fan not spinning. Quoted cx for new evaporator fan motor, they will call back if they want unit repaired."
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Rockville, MD 20852
Roberto I.
Job Details:
11/15/2023
"CX complaint lid broke again, washer vibrattes and make a noise. Confirmed lid getting separated around the hinges. Ran test mode, no errors. Ran heavy agitation aand then high speed spin, I didd not found any noise or particular vibretion, the unit worked just like any other unit like this. Called tech line, spoke to Austin, he advised to replace the lid, not the hinges. Also documented with him all the tests I ran for the noise and vibration complaint. Ordering lid W11404468; ordrng 1 W11404468 (lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUIC15PRXS0
Near Bethesda, MD 20817
Emmanuel R.
Job Details:
11/15/2023
"Cs unit is not making ice, confirmed complaint. I found the unit isnot getting any water. Tried activating it using diagnostics , im getting 125v from p1 blk to white but nothing. Water from the house is on. Everything else is activationg an working fine. Unit needs a water vaklve, also customer wants us to replaced the two water line inside the unit that are moldy. Customer paid in full. Please contact customer to set up appt.; ordrng 1 W10585391 (valve)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/15/2023
Cx complaint unit is not working properly inspected unit found blower wheel broke free of motor spindle removed and replaced tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model LAT9806AAE
Near Washington, DC 20016
Sherwood
Job Details:
11/15/2023
cx complaint washer smoking. arrived test unit wash spin agitate drain. everything is working as designed and could not duplicate any smoke coming from unit while testing. advised cx to monitor unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23509
Carl A.
Job Details:
11/15/2023
"cx complaint of unit not locking so there for will not start,ran tested mode to find the following error code F5E1 lid lock issue called tech line as this was the second visit for the same issue spoke witth Chris tested lid lock recviing 118 vac across red to white and dropping to 103 vac when enagaging was advise bad lid lock replaced lid lock and calibrated and tested unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Frederick, MD 21703
Ricardo S.
Job Details:
11/15/2023
"Cx complains about an error f1e1, acu failure, connections on main board cks ok, per tech sheet the cntrl nboard is bad, order parts; ordrng 1 w11672039 (cntrl elec) and 1 w11632709 (ui board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/15/2023
"cx complaint unit not drying every cycles. checked unit, no faults stored. rinse aid set to level 2, switched rinse aid to max level. ran test cycle, verified heater is good, advised cx to continue to use rinse aid and try cycle with heat dry and high temp, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW8000AG0
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/15/2023
WATER BUILDING IN THE BELLOW REPLACING BELLOW CAUSING LEAK TO THE BACK OF STAND; ordrng 1 WPW10237493 (bellow)
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/15/2023
"cx complaint cooktop has debris on back side of glass cooktop, tried to remove debris from cooktop, no luck, replaced cooktop, tested, unit working as designed. left old cooktop with cx."
We serviced a
JENNAIR RANGE
Model JDS1450DS0
Near Washington, DC 20008
Sherwood
Job Details:
11/15/2023
cx complaint f9e0 aerrived and found when you use cooktop unit will throw code. called TL and ran trought some voltage checks and found unit was given correct voltage while in bake mode and when you turn burner on then it gives code. TL advised to not install anything else until they have electrician come out and check voltage
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Frederica, DE 19946
Frederick R.
Job Details:
11/15/2023
"CX complaint is no lights. Inspected/tested and verified. CX was getting ready for bed.. Ordering led mods, switches, control and UI. Cannot reschedule at this time due to FBO part needed; ordrng 1 WPW10515057 (light) and 1 WPW10515058 (light) and 1 WP2149705 (switch) and 1 WPW10366605 (cntrl-elec) and 1 WPW10444115 (switch) and 1 WPW10397957 (cntrl-elec)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Potomac, MD 20854
Roberto I.
Job Details:
11/15/2023
"Cx complaint the unit beeps and clean light blinks, cycle doesn't start.Ran diag, found 9-2 and 8-4. Ran a test cycle, the unit drained but the drain pump was noisy. Possible drain issue. replaced drain pump using v/s part. Cleared errors and ran a new test cycle. The unit worked and drained as designed..; ordrng 1 W11462456 (drain pump (RI van stock)), used 1 W11462456 (drain pump) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LS0
Near Petersburg, VA 23803
Chris B.
Job Details:
11/15/2023
replaced control tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/15/2023
TESTED UNIT TESTED GOOD REACTIVATED THE HEATING ELEMENT 1 HR WAS TURNED IT OFF AND DISPENSER OPENING PROPERLY $139 COLLECTED
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Virginia Beach, VA 23457
Zachery R.
Job Details:
11/15/2023
"cx complaint unit not heating in either oven, checked unit, unit displaying f6e0, f6e6, f6e9. unit was set to celcius. cx stated they did not set unit to celcius. all wires are connected properly. ordering acu and ui to complete repair.; ordrng 1 W11179310 (control) and 1 W10801665 (control) and 1 W11086141 (ui)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Silver Spring, MD 20906
Brian F.
Job Details:
11/15/2023
"Installed new timer knob, tested, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Milford, DE 19963
Frederick R.
Job Details:
11/15/2023
"CX complaint no spin/agitate. Tested and verified. Pulled unit up and fiund rotor laying on the ground which was missed by prior tech. Reinstalled rotor then calibrated and tested. Would complete job but there is gearcase oil everywhere under machine... which was also missed by prior tech.. Ordering gearcase, clutch, washplate and returning with parts ordered by prior tech.. Cannot reschedule at this time; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10752187 (screw) and 1 W11510461 (washplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near McLean, VA 22102
Jason A.
Job Details:
11/15/2023
CX complaint FRIDGE cooled a day after service & everything got warm. Fans & lights are working. Put unit in service mode & ran test 40. Opened RC evap & UV dye & mastic breaking up. Compressor made a gridning noise & then stopped. Waited a few minutes ran test 38 same compr grinding noise. Called parts & checked parts marketplace. Parts OOS. 3CountSealSyst+NitrogenLeakTest > JJ; ordrng 1 3CountSealSyst+NitrogenLeakTest (3CountSealSyst+NitrogenLeakTest) and 4 W10913906 (couplers)s and 1 W11291123 (RC evap) and 1 W11592010 (compressor kit)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Smyrna, DE 19977
Taylor F.
Job Details:
11/15/2023
Cx complaint is unit making a squeeling noise. Tested inspected and verifed complaint. Replaced rollers from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED8100BW0
Near Rockville, MD 20854
Roberto I.
Job Details:
11/15/2023
"CX complaint noise during cycle.Ran a cycle, found noisy idler pulley. Replaced part using pre id. Ran a new cycle, the unit worked as designed. Collected $285.83"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, VA 23453
Carl A.
Job Details:
11/15/2023
"cx complaint of unit noto turning on ,checked unit to find power coming to box,,then checked power to coming board but not at the control board ,checked to find that the ui failed breakd down as follows 1/W11460962,housing ui,service called break down as follows service call 139.00parts 78.75shipping 15.00labor 110sub total 342.75tax 4.73grand total 347.48deposit 347.48"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Gaithersburg, MD 20878
Roberto I.
Job Details:
11/15/2023
"Replaced parts, mw tested ok."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Petersburg, VA 23805
Chris B.
Job Details:
11/15/2023
cx comp unit takes 3-4 cycles to egtb clothes dry insp unit conf cx c omp found unit will tumble and heat found vent very clogged and unit not breathing advised cx to have vent cleaned
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Kensington, MD 20895
Brian F.
Job Details:
11/15/2023
"Cx states front panel rusting, inspected and confirmed. Quoted cx for replacement panel, called wpl trade care on behalf of cx to see if they would offer any coverage, wpl declined coverage. Cx declined repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Upper Strasburg, PA 17265
Andrew S.
Job Details:
11/15/2023
Per previopus diag I was able to access and replace the cover. i then tested the unit and it is now functioning as intended. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fallston, MD 21047
Neil H.
Job Details:
11/15/2023
CX COMPLAINT THE FILL TUBE WASN'T PROPERLY LINED UP SO WATER WAS LEAKING DOWN BACK OF FC REMOVED AND RE ADJUSTED AND TESTED UNIT CHECKED GOOD.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Virginia Beach, VA 23453
Carl A.
Job Details:
11/15/2023
"cx complaint of unit not making ice ,took temp reading in FC 4 degrees temps checked good tested ice maker works as designed ,advise the cx on how the ice maker works and advise if after the given instructions still not working as advise per tech to call back ,tested unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Richmond, VA 23235
John P.
Job Details:
11/15/2023
Found no neutral to unit. Did find 120 to ground but 13 volts to neutral advised CX of issue with neutral going to the unit tested unit with external power source tested unit working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Bluemont, VA 20135
Ezra M.
Job Details:
11/15/2023
"replaced sump assy, ran diag cycle, working properly"
We serviced a
KITCHENAID MICROWAVE
Model KOCE507EBL05
Near Baldwin, MD 21013
Neil H.
Job Details:
11/15/2023
REPLACED THE SWITCH HARNESS AND THE BULB UNIT TESTED GOOD.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Market, VA 22844
Danny R.
Job Details:
11/15/2023
i found heated welded to side making unit run and run also repleced times as well was hard to turn . i found the vent crushed and improper venting expleained this unit doesntvent that fare and has 3 90 degree turns this will make unit dry longer and leave wet clothes and also can make heater go bad runs fine after repair checksok
We serviced a
MAYTAG WASHER
Model MVW7230HW2
Near Newport News, VA 23606
Justin W.
Job Details:
11/15/2023
cx complaint of fabric softener not dispensing and start button issues. checked unit to find fabric softener off. advised cx how to turn back on prior to cycle starting. found cx not holding start button properly. showed how to use machine properly. unit currently working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Midlothian, VA 23112
John P.
Job Details:
11/15/2023
Pressure tested at 110 PSI held for 20 minutes vacuumed finished hooking up compressor components charged tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW00
Near Catonsville, MD 21228
Shane M.
Job Details:
11/15/2023
"cx complaint the unit isnt cooling properly. could confirmed, 120v to compressor, no werid sounds, found no frost pattern on evap. sealed system work needed. ordering compressor drier evap. 3ct 3ct 3ct.; ordrng 1 W11256565 (evap) and 1 WPW10143759 (drier) and 1 W10507884 (compressor)"
We serviced a
JENN-AIR OVEN
Model JJW2827LM01
Near Rockville, MD 20852
Roberto I.
Job Details:
11/15/2023
Replaced parts. Ran a 350F bake cycle on the both ovens. The unit preheated and worked as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Winchester, VA 22602
Ezra M.
Job Details:
11/15/2023
"leaking. found water line at bottom of door failed, slow drip, ordering fc door.; ordrng 1 LW10918659 (dor-fip)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/15/2023
"Cx complaint unit shuts down mid-cycle. Entered diag and found error code F3E2 moisture sensor open. Ran unit with damp sheets and found time dropping fast then shutting off with console displaying complete cycle. Accessed the moisture sensors, wiped wet towel across senors with meter leads touching and got reading of OL. Ordering sensors and harness, once approved contact cx to reschedule.; ordrng 2 WP3387223 (sensors)s and 1 WPW10298258 (moisture harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Phoenix, MD 21131
Neil H.
Job Details:
11/15/2023
"GEARCASE MAKING LOUD NOISE WHEN UNIT IS SPINNING 2 CT NEEDED; ordrng 1 W11164183 (Gearcase Assembly) and 1 W10677723 (Motor, Drive) and 1 W11398781 ( Actuator, Shift) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11239857 (belt)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Bridgeville, DE 19933
Michael E.
Job Details:
11/15/2023
CX complaint: cooktop bulb out and only 1 screw in cover panel. Inspected and verified complaint. The screw not present is by design. The side without screw is the hinge side. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Ruckersville, VA 22968
Eric F.
Job Details:
11/15/2023
"Confirmed cx complaint unit not powering on. Tested unit, found unit caught in drain loop. Manually reset control via cancel/start function, tested unit, unit working as designed. Instructed cx to call back if issue reoccurs."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Millsboro, DE 19966
Michael E.
Job Details:
11/15/2023
"CX complaint: unit making terrible sound. Tested and verified complaint. No error codes. Underneath i found the nut holding the CAM had come loose and was grinding teeth. I replaced the CAM from van stock. Tested unit and it is now working properly. Job is complete; ordrng 1 W10721967 (CAM van stock), used 1 W10721967 (CAM van stock) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near North Potomac, MD 20878
Roberto I.
Job Details:
11/15/2023
"Replaced part, upper rack tested ok. Ran a test cycle just in case. The unit worked as designed."
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Herndon, VA 20171
Richard B.
Job Details:
11/15/2023
"CX complant. Ice maker leaked . Inspected unit and found evidence of water leaking from ice maker underneath drain pump mounting plate. Replaced drain pump. Cycled power and tested unit. Making ice. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Richmond, VA 23233
Joseph D.
Job Details:
11/15/2023
Installed wheel and time assembly in unit nail working properly no other issues detected. No further complaints
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Lincoln, DE 19960
Frederick R.
Job Details:
11/15/2023
"Replaced control board and ribbon harness per prior diagnosis. Tested unit after repair and it is now working properly. Collected the $110 for labor by CC and CX is paid in full,, Job is complete"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Richmond, VA 23237
Chris B.
Job Details:
11/15/2023
cx comp unit tuntable will not turn insp unit conf cx comp replaced motor still not turning unit will need control to complete repair W11325786; ordrng 1 W11325786 (control)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Penn Laird, VA 22846
Danny R.
Job Details:
11/15/2023
"thermal fuse is end repleced with vs and now unit heats and runs checksok; ordrng 1 W10909685 (fuse-thrml), used 1 W10909685 (thermal fuse) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Richmond, VA 23236
Chris B.
Job Details:
11/15/2023
"cx comp unit water dripp even when unit off insp unit conf cx comp found obstruction in valve replaced valve tested unit found faulty shifter installed replaced shifter from vs tested calibrated unit wroking as desighned working as desighned; ordrng 1 w11481722 (shifter), used 1 w11481722 (shifter) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ0
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
11/15/2023
"upon arrival noticed i did not have spanner nut, tried to remove spanner nut, was unsuccessful, reorderign spanner nut to complete repair.; ordrng 1 WP21366 (nut-spaner)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Chesterfield, VA 23832
Chris B.
Job Details:
11/15/2023
cx comp upper rack falls insp unit conf cx comp repalced racks tested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LB0
Near Smyrna, DE 19977
Frederick R.
Job Details:
11/15/2023
CX complaint is oven fan not working. Inspected/tested. Control sending power to fan but fan spins slow then stops all together. Pre-id with proper part number is when appears to be a downdraft fan. Ordering proper part and returning with control. Cannot reschedule at this time; ordrng 1 W11296001 (fan-convct)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details:
11/15/2023
"Customer complaint unit leaking found blockage at lower wash arm and over suds issue, cleared cabinet and remove blockage unit no longer leaking did note damage to flooring from dripping"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Virginia Beach, VA 23453
Carl A.
Job Details:
11/15/2023
"cx complaint of unit not turning on,checked to find power coming to find 120 coming to control ,checked to see if power coming to ui and was with 5 dcva,found that the ui failed replaced ui tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23832
Chris B.
Job Details:
11/15/2023
replaced ui and im adn facsia tested unit working as desighned
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Virginia Beach, VA 23462
Carl A.
Job Details:
11/15/2023
replaced both parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0 M
Near Barboursville, VA 22923
Eric F.
Job Details:
11/15/2023
"Installed sump, tested unit, calibrated unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/15/2023
"cx complaint unit nonresponsive, checked unit, come to find defective valve, also console has stuck key. ordering console to complete repair.; ordrng 1 W11135391 (console) and 1 W11165546 (valve)"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Stafford, VA 22554
Tanner B.
Job Details:
11/15/2023
"Lower oven not heating , found ignitor only pulling 2.1amps .. not allowing gas valve to open .. unit needs bake burner , ignitor and ignitor screws ..; ordrng 1 W11174122 (bake burner) and 1 W11596211 (bake ignitor) and 2 WP4159193 (screw)s"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS11
Near Stewartstown, PA 17363
Sal R.
Job Details:
11/15/2023
"Per the previouse tech, I was able to access and replace all parts. I used a oven cart to help uninstall and reinstall the unit. I tested unit and both the miceowave and the over test good. I collected $180.00 via credit card for labor charges"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Richmond, VA 23231
Chris B.
Job Details:
11/15/2023
cx comp unit smells like burning insp unit conf cx comp found oil leaking from gear case called saftey spoke with eric cx stated he will be replacing unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Hampton, VA 23669
Justin W.
Job Details:
11/15/2023
"cx complaint unit not cooling properly. checked unit to find temps at 1 fc and 47 rc. checked unit to find compressor pulling 1.2. found unit short cycling into defrost. ordering defrost control. spoke to LR during diagnosing and was informed to check airflow, frost pattern, amp draw, and for clean condenser. during the requested checks unit cut on and stayed on for a few minutes forming solid frost pattern then went into a defrost cycle. called and scheduled with office for 11/20/23 informed it is scheduled onto CA cx PIF; ordrng 1 WPW10352689 (cntrl-elec 142.57)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/15/2023
Unit with faulty front panel replacement front panel with dent as well reordering panel for return visit no other errors or problems noted; schdld next appmnt for 11/29 WED AM
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Hampton, VA 23669
Justin W.
Job Details:
11/15/2023
cx complaint of switch and knob not working. checked unit to find switch on far right to be seized causing knob to break replace knob and switch. unable to test unit due to no outlet that is accesible.
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Laurel, MD 20708
Davonte
Job Details:
11/15/2023
"cx complained dryer had power but wpouldnt start. confirmed cx complaint. after further inspection checked terminals to make sure unit is getting 240volts, confirmed. checked thermal fuse reading as should. held door switch down to see if unit is heating. unit heats but doesnt tumble. checked to see if belt was out of place but isnt. checked windings on motor got 1.2ohms. unit will need new motor. aslo ordering timer. t; ordrng 1 WPW10448901 (motor) and 1 WP3393657 and 1 8066051 (pulley motor) and 1 W10854240 (timer)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fayetteville, PA 17222
Andrew S.
Job Details:
11/15/2023
Cx complaint is that the unit is only dispensing hot water. Upon arrival I found that the cx is running a clod wash cycle and the water is hot coming in. I entered diag and manually ran the hot and cold valve. I found that the cold valve is activating but hot water is coming through. I found that the hoses are hooked up correctly but the plumbing is switched at the shut off. I was able to switch the hoses around. I then tested the unit again and found that it is now dispensing water properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Palmyra, VA 22963
Eric F.
Job Details:
11/15/2023
"Confirmed cx complaint unit leaking. Found drain line unseated from drain pump, leaking around fitting. Properly seated line, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Arlington, VA 22202
Lloyd B.
Job Details:
11/15/2023
"Cx complained the unit did not make ice. Inspected the unit and found that in step 44, it passed a harveseting cycle. Step 45 filled the IM and in step 47, it says valid temp warmer then harvesting temp. Checked the temperature and it is 2 degrees. Cx says the ice bin doesn't fit. Unit needs new ice bin, cover and ice maker; ordrng 1 W11347840 (ice bucket) and 1 W11558186 (ice container) and 1 W10873791 (ice maker)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/15/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Hampton, VA 23665
Justin W.
Job Details:
11/15/2023
cx complaint of unit continuosly running and clothes still wet when they open door. checked to find unit not leveled forward for clothes to contact moisture sensor. leveled unit and tested unit ran for few minutes with no load before showing message check vent. confirmed airflow is good. unit ran for 3 minutes prior to cooling down with nothing in unit. called techline spoke to bruce unit cycling on time dry high heat between exhaust temps of 135 and 158. advised cx per page 16 of installation guide to switch vents. unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/15/2023
"Confirmed cx complaint unit over filling ice maker. Spoke with techline, confirmed ice maker logic function is on UI. Techline advised replacing the UI. Please send pre-id'd valve back in the event that there are additional issues after install, if there are the valve or the home water pressure are the only potential causes. Cx paid in full for labor, UI, and shipping.; ordrng 1 W11533213 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Abbottstown, PA 17301
Bernard M.
Job Details:
11/15/2023
"Cx complaint food is freezing in RC. Inspected RC and found some items were froze on the 2nd shelf. Informed cx on how the air flows throughout RC and not to place items in front of diffuser and up against back wall. Accessed diffuser and found thermistor reading OL. Ordering diffuser, once approved contact cx to reschedule; ordrng 1 W11645127 (diffuser)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/15/2023
unit needs timer is covered per service pointer S Code timer and knob are broken; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Poquoson, VA 23662
Justin W.
Job Details:
11/15/2023
replaced parts ordered tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fishersville, VA 22939
Danny R.
Job Details:
11/15/2023
found fan blade not seted well making noise also did diag of all moving parts and found no noise if called back send bafle