Service History 478 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Alexandria, VA 22304

Lloyd B.

Job Details: 05/30/2023

"Cx had a concern about the fabric softner and why it did not exit. Inspected the unit and found no error codes and at the end of diagnostics, the fabric softner had dispensed. Cx instruct. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/30/2023

CX complaint about RC temps are warmer Fc-3* RC55* found Warm RC but FCis cold.Ice growth appears between evaporator cover and bottom of RC liner but FC is cold.Fast ticking or clipping noise coming from inside the RC and behind the crisper drawer found an issue with defrost cycle control & evap cover that holds thermistor need to be optimized need parts CX PIF FOR SVC CALL ONLY THRU APP; ordrng 1 W11533213 (control board)

We serviced a

JENN-AIR OVEN

Model JJW2727DS00

Near Tysons, VA 22182

Jason A.

Job Details: 05/30/2023

CX complaint DBL WALL OVEN F2E1 error code. Verified error. Left quote with CX. CX will call office if they decide to repair. Part OOS > JJ; ordrng 1 W11236899 (W11236899 Cosnsole UI SS $919.52 )

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Lorton, VA 22079

Demonte S.

Job Details: 05/30/2023

Inspected the unit. Found that the cx is saying any Wash cycle they run there is Water leaking from the front left corner of the unit. Checked the Tub Ring. Tub Ring is showing water leaking on the inner cabinet .Technical Service Pointer #: W11651001 Rev A. Unit needs Tub Ring. ; ordrng 1 W11590590 (RING-TUB)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 05/30/2023

"cx complaint unit not filling. checked unit, come to find float switch stuck up, come to find neutral wire not seated in box, box cover is missing, secured wires with e-tape. tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Norfolk, VA 23505

Lucas R.

Job Details: 05/30/2023

"upon arrival found latch defective, replaced latch from VS, calibrated, tested, unit working as designed.; ordrng 1 W11513248 (lid lock lr/vs), used 1 W11513248 (LID LOCK lr/vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Chesapeake, VA 23320

Zachery R.

Job Details: 05/30/2023

"cx complaint unit leaking, checked unit, come to find oil lekaing from bearings onto motor, clutch and belt. ordering all parts needed to complete repair. advised cx they will be contacted for return visit. 2 COUNT; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (cap) and 1 W11481722 (actuator) and 1 W11396716 (suspension rods)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, VA 23462

Carl A.

Job Details: 05/30/2023

"cx complaint of unit not heating,checked unit to find corrected power coming into unit,found connectors on back of unit and at theromsatat not fully seated causeing unit to heat intermittinly also advise cx that they will need there vent clean as there is air flow from unit tooutside ."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Haymarket, VA 20169

Richard B.

Job Details: 05/30/2023

"CX complant. Microwave dosent work , CX stated she was using unit and stopped it and stiopped working. Inspected unit and found control panel unresponsive. Cycled breaker for two minuets and et unit reboot. Set time and date to CX preferences . Tested unit and microwave is heating as well as oven. Job copleted, RB"

We serviced a

KITCHENAID RANGE

Model KGRS505XSS03

Near Chesapeake, VA 23322

Austin D.

Job Details: 05/30/2023

cx complaint the igniter is constantly igniting if plugged in. checked the unit and found that a switch on the harness is defective. this is causing the unit to spark all the time. replaced harness and tested operation. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Gainesville, VA 20155

Richard B.

Job Details: 05/30/2023

"CX complant. Washer dosent add water on all cycles , Clothes are above water level. Inspected unit and found no faults in diagnostics , Started A normal wash cycle on deep fill high and unit filled with about 6 inches of water . And washed normally. Advised CX not all cycles are able to add water above clothes and not all settings are able to add more water with the deep fill option. Advised CX to reference the quick start . During washers wash cycle when shifting the machine is making a horrable sound when shifting , Ordering clutch slider assembly. Not in stock. Will call techline on return visit. RB; ordrng 1 W10734521 (clutch)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Stafford, VA 22554

Tanner B.

Job Details: 05/30/2023

"Unit making noise during spin , a squeeking noise.. found f7e6 error .. unit makes a rubbing / squeek in spin.. coming from pulleys / belt .. ordering motor , belt and splutch; ordrng 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23602

Carl A.

Job Details: 05/30/2023

replaced harness tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Stafford, VA 22554

Tanner B.

Job Details: 05/30/2023

"CX Concern that the unit leaked on left side, she moved a laundry bin on that side and there was a little bit of water under it.. today there was a little water under left rear foot, i checked for errors , no errors . ran diag and inspected unit, no sign of leak.. let a normal cycle run and found no leak .. cx paid svc call and going to keep an eye on it . couldnt repliacte a leak . Job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Norfolk, VA 23518

Carl A.

Job Details: 05/30/2023

"cx complaint of unit not making ice,checked unit, to find on/off rocker tripping off on unit, tried to trun maker back on to find it would not allowed tech to turn back on,replaced icemaker tested unit works as designed; ordrng 1 W11546935 (Refrigerator Ice Maker CA /VS), used 1 W11546935 (Refrigerator Ice Maker CA /VS) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ02

Near Mount Joy, PA 17552

Justin L.

Job Details: 05/30/2023

Cx complaint ice freezing together in freezer and leds out. As per Technical Service Pointer #: W11460554 Rev I Special project #: S191AQ found that the freezer led was cause of lights out. Was able to replace from van stock. Tested icemaker and found leaking. Replaced with pre-id and watched harvest and fill. Unit now checks good no further work needed

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Dumfries, VA 22026

Demonte S.

Job Details: 05/30/2023

Installed inner Oven Glass. Tested the Door. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Mount Airy, MD 21771

Marc M.

Job Details: 05/30/2023

parts damaged. rescheduled with office and parts warehouse. contacted cx and notified her soonest appointment was for thursday 6/1/23; ordrng 1 W11394572 (lid lock)

We serviced a

WHIRLPOOL FREEZER

Model KSSS42QTB04

Near Clarksville, MD 21029

Marc M.

Job Details: 05/30/2023

"upon arrival 0 psi on both high and low sides of system. absolutely no charge in system as indicated by previous tech on 5/19. confirmed also no pressence of dye on compressor, drier, condenser and various piping in upper compartment. checked also evap and found no dye present. as requested in previous ticket, contacted techline. techline determined due to internal leak unit will be deemded non-repairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Elizabeth City, NC 27909

Branden R.

Job Details: 05/30/2023

"cx complaint unit not making ice , checked all wires to ice maker on door , everything checked good , found no water inside ice maker . ice maker tested good but no water being dispenced into ice maker . ordering valve and ice maker just incase . cx stated it will make a full bin and then stop for about a month and start making ice again .; ordrng 1 WPW10179146 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Chesapeake, VA 23320

Zachery R.

Job Details: 05/30/2023

"cx complaint doors not alligned. checked unit, added washer to fc door, tested, unit is closing and stopping like it should, advised cx if issue happens again call back for service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA

Austin D.

Job Details: 05/30/2023

the unit located in the apartment does not match the serial and also the surface light is working. not sure if we need to close this ticket out or if the manager on site can locate it. called bobby the property manager twice and recevied no answer. his mailbox is full aswell.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Chesapeake, VA 23320

Zachery R.

Job Details: 05/30/2023

"cx complaint unit not cooling, checked unit. come to find block of solid ice on cap tube, spoke with AR, was asdvised unit needs new evap. quoted cx, cx unsure for repair atm, advised cx ticket is open for 30 days/"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/30/2023

"cx complaint not starting, found display shorted, not showing full numbers and not responsive to tough, ordering console and ui housing; ordrng 1 W11460908 (console) and 1 W11505225 (ui housing)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Richmond, VA 23234

John P.

Job Details: 05/30/2023

CX complaint unit not working checked unit found bad lid latch ordering latch ; ordrng 1 W11513248 (Latch)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Silver Spring, MD 20906

Brian F.

Job Details: 05/30/2023

"Cx states unit not turning off properly. According to service pointer Rev C issue can be caused by software bug. Found unit not connected to wifi, does not have latest software installed. Connected unit to network, OTA update was pushed to oven automatically, spoke with connected team, software is now fully up to date. Called tech line and safety to document. Ran 350* bake on both ovens, both preheated and turned off normally, checked with probe to assure temps were dropping after oven is off. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Newport News, VA 23606

Justin W.

Job Details: 05/30/2023

cx complaint ice maker not working. checked unit to find open wire in door harness. ordering fc door to complete repair. advised cx door will be shipped to cx and to call us when it arrives.; ordrng 1 LW11037733 (fc door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bladensburg, MD 20710

Samuel R.

Job Details: 05/30/2023

cx complaint unit is leaking.inspected unti and found unit to leak from ice dispenser.unit would not seal correctly.unit will need a new ice dispenser.W11423781; ordrng 1 W11423781 (ice chute)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Glen Allen, VA 23059

Thomas B.

Job Details: 05/30/2023

Cx complaint unit is not working properly inspected unit found thermistor in wrong spot redirected to more adequate spot for optimal proficiency. Also raised temps couple degrees the dampner door is opening and closing properly checked where cx states things were freezing however there isn't any frost or frozen items in said location believe with the thermostat adjustment unit should now function normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Cartersville, VA 23027

Kyle A.

Job Details: 05/30/2023

Cx rescheduled with office.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Harrisonburg, VA 22802

Danny R.

Job Details: 05/30/2023

cx states unit ios noisy i found gear case is grining bad will need gear case pully; ordrng 1 W11449840 (gear case) and 1 W11481722 (shifter) and 1 W10721967 (pully) (2 call count gear case)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Lewes, DE 19958

Frederick R.

Job Details: 05/30/2023

CX complaint is loud buzzing noise. Inspected and found unit not levelled properly. Left side leg was raised all the way up and right leg not at all which was twisting unit and causing vibration and the RC door to swing open so hard and no close without alot of effort. I properly levleled and adjusted top hinged to even gap between doors. CX has rust on FC door which falls under 1yr rust warranty. Ordering FC door. Cannot reschedule. Door being shipped direct to CX. CX knows to inspect door for any damage upon arrival before contacting VIA.. 2 tech on return; ordrng 1 W11566705 (FC door)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Ocean City, MD 21842

Michael E.

Job Details: 05/30/2023

"CX complaint: oven not getting to temp and oven light stays on. Tested and verified complaint. Light button would not turn off light., Both bake and broil heat but only at low temp be;low 200 degrees. Replaced control and tested and light still on. Ordering main harness. Scheduled return visit for 6/7 any time; ordrng 1 W11529071 (main wire harness)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Alexandria, VA 22305

Lloyd B.

Job Details: 05/30/2023

Cx complained that the unit did not heat. Installed new element and thermostat and tested and it now heats and cycles. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Ocean City, MD 21842

Michael E.

Job Details: 05/30/2023

"CX complaint: unit leaking from RC cieling. Tested and verified complaint. I found the dual valve is leaking from the body/ Ordering inlet valve. On return visit call CX upon arrival so he can unlock door for you (house is a beach rental). When finished, call CX to let know job is done and so he can lock door. Scheduled return visit for 6/8 any time; ordrng 1 W11482383 (dual valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVD1

Near Lewisberry, PA 17339

Fred G.

Job Details: 05/30/2023

i was able to access unit and replace the thermal fuse and drain pump as per previous visit. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Brambleton, VA 20148

Daniel J.

Job Details: 05/30/2023

fridge nolonger making ice bin empty test 15 02 not full test 19 turned on icemaker test 45 no water entering test 56 e5 36 for fan fan came on and working test 57 01 passed for harvest ran test 19 a couple more times water entered on test 45 temps good ordering fill tube heater and also icemaker while in test 57 louder when rotating; ordrng 1 W11658802 (icemaker) and 1 W11087201 (fill tube heater)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Delta, PA 17314

Sal R.

Job Details: 05/30/2023

CX complai t is that the unit is leaking from the rear. I found that the heating element had a thermal event and hot section of the element fell and melted in to the plastic tub assmebly. UNit will need 1 new tub assembly (W11513977) and 1 heating element (W10518394). I quoted CX for the cost of the repair. CX informed me that he intends on buying new unit. I collected $120.00 for serivcecharges via check #4469. I had CX turn power to unit off untill repaired or replaced.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Leesburg, VA 20175

Ken M.

Job Details: 05/30/2023

"Customer complaint is that the unit is filling, but not washing. Checked for stored error codes and found F7E1. Ran test cycle and the wash motor did not turn on. Confirmed 120VAc from the control. Wash motor tested open, wiring is good. Unit needs a new wash motor. Ordering sump assembly.; ordrng 1 WPW10591570 (pump&motor)"

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Washington, DC 20016

Christian C.

Job Details: 05/30/2023

Installed IM. IM cycled. Unit is working as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Odenton, MD 21113

Justin S.

Job Details: 05/30/2023

the unit was unplugged when i arrived. when pierced the unit had positive pressure. replaced the compressor and vacuummed down the system. filled to weight and checked for leaks. the unit is now cooling good. the unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW6

Near Vienna, VA 22180

Jason A.

Job Details: 05/30/2023

CX complaint WASHER LID came off hinges. Verified complaint. Set hinge arm & 2 screws aside so they dont fall into tub. Lid still locks & able to function test. Part in stock. PLS ADD TO CANCEL LIST > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Fairfax, VA 22031

Jason A.

Job Details: 05/30/2023

CX complaint WASHER wont spin. Unlevel. Replaced capacitor. Level unit & calibrate. Ran test wash. > JJ; ordrng 1 W11217817 (suspension (set of 4))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Bryans Road, MD 20616

Shane B.

Job Details: 05/30/2023

installed all ordered parts. vacuumed unit down and it held pressure. charged unit with 4.27 oz of 134a. frost pattern developed. unit is workign as designed. advised cx to give it 24hr to reach set temp.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 05/30/2023

".replaced compressor, vacuumed sys, verified pressure held, filled sys with r600a, verified steady pressures and good frost pattern. unit cooling."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Kearneysville, WV 25430

Ezra M.

Job Details: 05/30/2023

installed control and calibrated unit. working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Virginia Beach, VA 23455

Carl A.

Job Details: 05/30/2023

"cx complaint of unit not making ice,checked unit to find little bit of ice build up on fill tube,tested icemaker cycle well temps were un sure as unit was in a defrsot mode pior to tech arrival pulled amp draw tested good spoke with LR ,tested unit works as designed"

We serviced a

WHIRLPOOL DRYER

Model NED4655DW1

Near Midlothian, VA 23113

John P.

Job Details: 05/30/2023

"CX complaint unit not working checked unit found black wire at terminal block separated, repaired wire, tested working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Cartersville, VA 23027

Kyle A.

Job Details: 05/30/2023

Cx complaint of unit not making ice. Did confirm and found unit not recognizing freezer door opening or being shut. Found wore came loose of harness connector. Reseated wire and unit is now as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX11

Near Charlottesville, VA 22911

Eric F.

Job Details: 05/30/2023

"Installed control, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ocean City, MD 21842

Michael E.

Job Details: 05/30/2023

CX complaint: both doors rusting. Inspected and verified complaint. I documented the door rust in pics. Ordering RC and FC doors. Cannot rescheddukle due to direct to CX shipping.; ordrng 1 LW11037738 (dor-fip) and 1 W11566705 (dor fip) and 1 W11223753 (nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Germantown, MD 20874

Ricardo S.

Job Details: 05/30/2023

"Replaced parts reset power, ran defrost cycle, heater circuit works fine"

We serviced a

WHIRLPOOL HOOD

Model UXT4130ADS

Near Fairfax, VA 22030

Jason A.

Job Details: 05/30/2023

CX complaint RANGE hood light works but vent motor does not. Checked unit has 120VAC in. See ADA install instructions. https://s3.amazonaws.com/sm-backend-production-attachments/installation-instructions-w11108368-revc.pdf Parts OOS > JJ; ordrng 1 W10394521 (fan sw) and 1 W11105126 (fan & motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/30/2023

"replaced handle, tested, unit working as designed. left old handle with cx."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Bear, DE 19701

Taylor F.

Job Details: 05/30/2023

"Cx complaint is unit not rinding clothes properly. Tested inspected and verifed complaint. Cx had pictures of white residue on clothing after a cycle had been completed. Found cx using the correct amount of detergant but using detergant that had softener in it, and only having the unit set to 1 rinse without softener. Checked all functions of the washer and unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW0

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/30/2023

"CX complaint cycle stops before spin.Ran test mode, found F7E1 error. Tested basket, it was free. Ran a test cycle, agitation ok but no spin. Also heard a light buzzing noise coming from the lid lock. Ordering shifter W11212745 (Rop1y). Pre id lid lock to be installed on return.; ordrng 1 W11212745 (shifter (Rop1y))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Germantown, MD 20874

Julian H.

Job Details: 05/30/2023

"GOT HERE installed compressor & drier noticed that door switch was never ordered replaced from VS pulled unit into a 30' vacuum & held for several minutes with no leaks charge unit with 48gr of R600a compressor runs & frost patter start to develop on evaporator MUST WAIT 24 HRS TO SEE UNIT COOL DOWN; ordrng 1 W11396033 (SWITCH FOR RESTOCK JH VS) and 1 W11506635 (COUPLER FOR RESTOCK JH VS), used 1 W11396033 (SWITCH FOR RESTOCK JH VS), and 1 W11506635 (COUPLER FOR RESTOCK JH VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Hagerstown, MD 21742

Ricky E.

Job Details: 05/30/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Brentwood, MD 20722

Samuel R.

Job Details: 05/30/2023

cx complaint unit is not working.inspected unit and found unit barely draining.unit is stacked so will need a 2nd tech to unstack dryer.will bring pre id drain pump incase needed.called office to schedule; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Union Bridge, MD 21791

Bernard M.

Job Details: 05/30/2023

"Cx complaint unit would click and not wash clothes. Entered diag and found no error codes. Ran test and found unit didn't shift into agitation, but went into spin. Replaced actuator using pre-id parts, ran test and unit completed test without further issues. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Mount Airy, MD 21771

Bernard M.

Job Details: 05/30/2023

"Cx complaint the light is out in RC and fan makes noise in FC. Inspected and found 1 of the lights on harness is out all other lights fully illuminate. Ran test 3 and founf the evap fan makes low pitch humming noise. Fan blade is hitting anything. Ordering harness and fan motor, once approved contact cx to reschedule; ordrng 1 W11224591 (fan motor)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Union Bridge, MD 21791

Bernard M.

Job Details: 05/30/2023

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB1

Near Middletown, DE 19709

Taylor F.

Job Details: 05/30/2023

"Cx complaint is unit giving an f8e4 error code. Tested inspected and verified complaint. Found the bottom 3inches of the door gasket on the right side not installed properly. Corrected door gasket and tested unit, unit is now working as designed. Job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS06

Near Virginia Beach, VA 23451

Lucas R.

Job Details: 05/30/2023

"cx complaint unit not cooling, checked unit found both compartments at 70 degrees, compressor and all fans running, after 10 min, of run time still not frost at all on evap, and discharge line cool to touch, unit needs sealed system repair, parts CBE, quoted $1200. labor 2 techs needed for repair built in fridge, called techline with findingw, steve,; ordrng 1 W10841139 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10427992 (evaporator) and 1 W10591457 (condenser)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW1

Near Washington, DC 20003

Christian C.

Job Details: 05/30/2023

Cx complaint unit does not advance in cycle. Inspected unit found F01 no water detected during cycle. Ran through diag cycle no issues. Power cycled unit. Ran through quick cycle no issues. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Palmyra, PA 17078

Cody H.

Job Details: 05/30/2023

"f4e3 f7e1 CX complains unit is not running cycle. Unit shows errors f4e3-wash motor not running, and f7e1-not heating. Found unit sump to have failed and shorted out unit control. Unit will need sump and control for repair, quoted cx for repair to which cx could not make a decision at this time. Cx wishes to pay service fee only at this time and discuss options with family memebers. CX paid service fee with cash. No further work needed unless cx states they want repair done. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL WASHER

Model MVWB865GC0

Near Severn, MD 21144

Alexander D.

Job Details: 05/30/2023

"cx within 30days of previous visit and within 1 year of replacing lid. cx complaint after replacing lid last visit, unit worked for one cycle then the next cycle it failed to unlock lid. inspected unit and verified complaint. plugged unit in and it kept trying to unlock lid continuously and flashing f5 briefly on display. cx mentioned they had to push down on lid to get it to lock for cycle to start. was able to get lid unlocked by pushing down on lid and pressing power button. found front corners of lid were touching but middle is crowning at the strike so it couldnt unlock lid. tested lid several more times after getting it unlocked and its working everytime at this time but cx still wants lid replaced again. ordering lid, call cx to schedule return visit once we have eta on part; ordrng 1 W11256781 (lid(REORDER))"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Severn, MD 21144

Alexander D.

Job Details: 05/30/2023

replaced belt rollers and pulley. cx mentioned a loud buzzing noise every 10min when timer is at a certain part of cycle and pointed to wrinkle shield on the knob. found cx is talking about end of cycle signal and advised that its normal because wrinkle shield will turn the unit back on to fluff the clothes back out to prevent wrinkles and will buzz again each time it turns off again. cx understands. tested unit. unit is now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hanover, MD 21076

Alexander D.

Job Details: 05/30/2023

cx complaint front panel dented. unit came with newly built house. cx mentioned tomorrow is 1 year since they closed on the house. advised cx cosmetic issues are only covered in first 30days. cx said they told the builder but they never ordered a new panel. advised cx they can call the builder and have them call into office to pay for repair or have them call whirlpool to try and get concessions to cover repair. cx understands. gave cx quote to give builder totaling 433.75; ordrng 1 W11461694 (front panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Gettysburg, PA 17325

Bernard M.

Job Details: 05/30/2023

"Cx complaint ice builds up inside bin and unable to dispense. Removed bin and found the ice in bin has been frozen together. Found the icemaker is leaking into bin. Ordering icemaker, once approved contact cx to reschedule; ordrng 1 WPW10300024 (icemaker)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near College Park, MD 20740

Samuel R.

Job Details: 05/30/2023

replaced parts tested unit building frost pattern unit is now good

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20003

Christian C.

Job Details: 05/30/2023

Cx complaint unit locks and doesnt fill with water. Inspected unit found F11 F43 F89(not in manual). Ran through diag cycle no issues. Ran through normal cycle and unit locks and timer goes down but does not fill. Ordering control; ordrng 1 W11334214 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Nokesville, VA 20181

Richard B.

Job Details: 05/30/2023

"CX complant. No ice dispensed after last diagnosis , Installed ALL parts and tested unit. Working as designed. Job completed, RB M"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Charlotte Hall, MD 20622

Leon

Job Details: 05/30/2023

cx complaint is unit didnt spin confirmed issue seen the error code was f7e1 replaced the shifter when back into the diag mode unit still didnt spin checked harness no cut everything looked great then i ohmes the shifter from the control it was reading OL tested unit again nothing worked ordering new control for unit; ordrng 1 W11556728 (control) and 1 W11591637 (harness)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20003

Christian C.

Job Details: 05/30/2023

"Cx complaint unit is not working. Inspected unit found F11(not in manuel). Ran through diag cycle. No issues. Tried to run regular cycle and time goes down but unit does not do anything. Cx says unit is in warranty but is not at building to provide proof of purchase. If cx calls back order W11616491-console, and W11367297-control. 2 Tech.; saved tckt"

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Great Falls, VA 22066

Simon

Job Details: 05/30/2023

CX complaints dryer squeaking noise .UNIT checks .orderded parts .SZ; ordrng 1 W10547287 (pully assembley) and 1 W10446781 (pully spring) and 1 3387610 (belt drive) and 2 WPW10314173 (drum rollers)s and 1 280114 (drum seal kit)

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IM02

Near Great Falls, VA 22066

Simon

Job Details: 05/30/2023

CX complaints console not responding .console replaced .UNIT checked .no error code .unit works as designed CX PAID IN ADVACE service call and labor. SZ

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Germantown, MD 20876

Ricardo S.

Job Details: 05/30/2023

issing control board part w11410062 reschedule; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXNS00

Near Upper Marlboro, MD 20772

David J.

Job Details: 05/30/2023

"CX complaint unit is making lots of ice inside freezer due to torn freezer door gasket. Arrived today and inspected unit and verified complaint found freezer door gasket to be ripped causing an improper seal unit is going to need a new freezer door to properly fix, we have attempted to glue door gasket previously and is not working. Ordering door for return visit and will return one part arrived at customers house.; ordrng 1 L2305505SS (Stainless freezer door)"

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS4

Near Alexandria, VA 22301

Lloyd B.

Job Details: 05/30/2023

"Cx complained the units door did not shut. Inspected the unit and found that the bottom door switch holder, was in the closed position. Fixed that issue and tested and it does not start nor does the light go off, due to a bad door switch. Unit needs new door switches; ordrng 1 W10211972 (switch 50.20) and 1 W10269458 (switch 30.88) and 1 W10211974 (switch 45.23)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/30/2023

"replaced both parts, unit still leaked, lowered rear feet and raised front feet, tested, no signs of any leaks. unit working as designed. advised cx to monitor unit first couple of cycles."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Virginia Beach, VA 23462

Carl A.

Job Details: 05/30/2023

"REPLACED ALL PARTS TESTED UNIT WORKS AS designed; ordrng 1 WP279368 (adhesive CA/VS), used 1 WP279368 (AHHESIVE CA/VS) from stock"

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near College Park, MD 20740

Samuel R.

Job Details: 05/30/2023

cx complaint unit is not cooking food in oven.inspected unit and found bake ignitor to not come on.checked ignitor and got 120.checked ignitor itself and got OL.will need ignitor.will bring board incase its needed after testing with new ignitor W11176454; ordrng 1 W11176454 (ignitor)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 05/30/2023

Inspected the unit. Found that the cx is saying that the Dryer isn't powering on. Checked the voltage at the Terminal Block. L1 to N =123.6 volts. L2 to N = 123.4 volts. L1 to L2 = 247.1 volts. I then checked the Thermo Fuse. Thermo Fuse is reading Open. Installed new Thermo Fuse. Tested the unit. Unit is working. Unit is Heating. Unit is working as Designed. ( Any questions please check Sd Pictures. ) ( Cx will also need to have there vents cleaned. Gave the cx a certified Vent company to try out.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Austin D.

Job Details: 05/30/2023

could not located the unit on site or get ahold of the manager to ask for help. tried bobby twice and received no answer. mailbox is full at the time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Inwood, WV 25428

Ezra M.

Job Details: 05/30/2023

"bzzing noise caused by air deflector in freezer not fully clipped in place, vibrating against evap cover. reinstalled properly, noise gone."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Columbia, MD 21044

Robert L.

Job Details: 05/30/2023

"installed main control and ui in kit ending in 3213, set 126 to 02 for 8 hour defrost, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near ,

Marc M.

Job Details: 05/30/2023

installed compressor and drier and pulled unit into a 30inch vacuum and held. unit held with no leaks. charged with 47g of r600a and tested. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 05/30/2023

complaint water at bottom of tub when cycle is over before testing found no water inside of tub replaced both sections of hose build up again near dispoal after replacing drain diag cycle completed and no standing water in tub

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Fairfax, VA 22032

Jason A.

Job Details: 05/30/2023

CX complaint MW+O no display. Found 3pin bulkhead yellow pin was not clicked in. Pushed in pin & checked org & brn wires are secure. Test display / fans / door switches & lights. Test MW & oven heats > JJ

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Chesapeake, VA 23323

Zachery R.

Job Details: 05/30/2023

"cx complaint unit not dispensing fabric softener. checked unit, unit is properly installed. valves are reading 122vac. calibrated and tested, could not duplicate issue, but did hear belt slipping on pulley. checked belt and gearcase, no oil leaking and no play in shaft, signs of belt slipping on pulley, ordering acu, belt, and pulley to complete repair.; ordrng 1 W11543994 (acu) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/30/2023

"Inspected unit, confirmed orange bushings on heater. Ran diag, no errors.Replaced heater per sp W11540964. Part and labor covered by sp. Ran a test cycle, the heater worked ok and didn't leak"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23452

Carl A.

Job Details: 05/30/2023

repalced all parts tested and calibrated unit works as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA 23435

Austin D.

Job Details: 05/30/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Harrisburg, PA 17104

Justin L.

Job Details: 05/30/2023

Cx complaint unit not cooling after previous repair. Was able to access unit and found unplugged. Plugged unit in and found it would only form frost on first rung of evap. Found failed Sealed system repair. Will need 3 call count to repair. Reccomend compressor and drier first and pull unit into vaccum then charge with nitrogen in order to rule out cabinet leak and evap in case ok leak from it. Once parts are in office will need to set return; ordrng 1 W11546692 (evaporator) and 1 W11109499 (drier) and 1 W11370574 (compressor) and 3 w11506635 (process stuib)s

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Harrisburg, PA 17109

Justin L.

Job Details: 05/30/2023

Cx complaint unit wasnt drying. Was able to access unit and found cx had cleaned out vents after making service call. Ran unit and found it to heat and cycle and have good air flow. Found unit wobbled while spinning and leveled legs to help. Unit checks good at time of visit no further work needed

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Virginia Beach, VA 23456

Carl A.

Job Details: 05/30/2023

replaced all parts tested and calibrated unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Baltimore, MD 21218

Shane M.

Job Details: 05/30/2023

cx complaint the unit isnt filling w water. found no water on c1 c2. stackable. cant determind voltage. gave quote for cold/hot valve & control 2nd tech needed. $837.30. cx paid svc by card.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Clarksville, MD 21029

Robert L.

Job Details: 05/30/2023

"cx complaint when opens doors heres noise from unit, confirmed issue noise coming from damper area, ordering damper; ordrng 1 WPW10479155 (damper)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Manakin-Sabot, VA 23103

Kyle A.

Job Details: 05/30/2023

Cx complaint of unit leaking from rc compartment. Did confirm drain is pinched shut by foam. Called techline and they said unit is unrepairable.

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