Service History 476 - VIA Appliance

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Finksburg, MD 21048

Bernard M.

Job Details: 06/12/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found error codes F7E1 basket speed fault and F5E3 lid lock fault. Ran test and found unit completed test but theunit didn't reach max rpms before completing. Entered manual test and ran low speed spin, unit had trouble reaching target rpm and shut itself down and would unlock lid before baskey stopped spinning. Ordering parts, once approved contact cx to reschdule; ordrng 1 W10890624 (motor) and 1 W11170317 (control) and 1 W11428524 (capacitor)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 06/12/2023

"Cx complains that the unit not spinining out, at the end of the cycle the clothes is wet. inspected unt, i ran test mode and found an error code f7e8 motor over temp.. connection cks ok, unit draining fine. test mode works fine on full spin. order stator and cntrl elec; ordrng 1 w11354541 (stator)"

We serviced a

JENN-AIR DISHWASHER

Model JDB9000CWP3

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/12/2023

"Cx complaint upper rack broke.Inspected unit, found the left track separated and the right one bent for the wheight. Also found the left adjuster broken. Replaced all 3 parts using prer id. Unit tested ok"

We serviced a

AMANA FREEZER

Model ART318FFDW10

Near Virginia Beach, VA 23455

Carl A.

Job Details: 06/12/2023

"cx complaint of dripps of glue in back of unit,also found that the doors have failed do to not holding door gasket staying in play ordering parts needed for repairs; ordrng 1 W11428492 ( Badge (badge)) and 1 LW10680729 ( Freezer Door (includes Door Gasket & Door Cup) (white)) and 1 LW10680726 (dor-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 06/12/2023

Cx complaint unit is not working properly inspected unit removed and replaced the water tank tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Bel Air, MD 21015

Neil H.

Job Details: 06/12/2023

CX COMPLAINT THE RC EVAP COVER FULL OFF ICE/FROST CX THAW UNIT IT WORKS FOR 2WEEKS UNTIL IT HAPPENS AGAIN NEW THERMISTOR NEEDED 324.52 CX PAID $194.52130 OWED ON RETURN VISIT CX WILL UNPLUG UNIT 48 HRS PRIOR TO VISIT; ordrng 1 W10316760 (thermistor)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Great Falls, VA 22066

Simon

Job Details: 06/12/2023

CX complaints ice maker not working properly .UNIT checkes new icemaker defective reordering icemaker.led lights replaced.SZ; ordrng 1 W11087434 (ICE MAKER)

We serviced a

JENN-AIR RANGE

Model jdrp436hl

Near Great Falls, VA 22066

Simon

Job Details: 06/12/2023

CX complaints burner not ignates properly .UNIT checkes still flame low not able to adjust it .REPLCED orfice flame too high unable to adjust .CX has own applaince tech said.replaced again old orfice propene low flame .SZ; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Ephrata, PA 17522

Cody H.

Job Details: 06/12/2023

CX complains unit is not dispensing jet dry. Found unit dispenser is binding up and not pumping jer dry. Was able to replace dispenser and restore funtion. tested unit and unit is now working as designed. CX EMAIL ADDED.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Brownstown, PA 17540

Justin L.

Job Details: 06/12/2023

Cx complaint unit not working. Cx stated that when they moved in the unit was converted natural to propane and there was a leak and a company had been out corrected. Was able to access unit and found good voltage and spark but wasnt getting gas. Checked the tanks and found both tanks empty. Cx will need to reach out to gas company and have tanks filled and verify supply isnt leaking. Unit checks good no further work needed

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Lancaster, PA 17601

Justin L.

Job Details: 06/12/2023

CX complaint unit not draining. Was able to access unit and entered diag to find F0E2 F5E2 F8E1 F9E1. Removed trap to find completelt clogged with debris. Cleared and tested and found good water pressure and door locked and unit drained. Unit now operates as designed collected for service call only no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Middletown, DE 19709

Frederick R.

Job Details: 06/12/2023

CX complaint is DW not drying dished. Inspected/tested and verified through tested that the element is working as designed. CX has never used rinsAid in unit but had it under counter. Went over the use and care of unit and the benefit of using rinse aid. DW is working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB00

Near Dickerson, MD 20842

Ricardo S.

Job Details: 06/12/2023

"Cx complains that the unit stopped making ice again, inspected unit, ice maker not working at all cks connection ok.. main board receives 120va,c J12 connector, no power to the ice maker, ovac.. order main board; ordrng 1 w11580234 (cntrl-elec)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Damascus, MD 20872

Ricardo S.

Job Details: 06/12/2023

"Cx complains that the deli drawer open by itself, the unit is uneven, so i leveled .. unit cks and drawer works fine .. unti cooling proeprly, Rc temp is at 37 and Fc temp is at 2 dgrees."

We serviced a

MAYTAG RANGE

Model MER5752AAB

Near Arlington, VA 22201

Lloyd B.

Job Details: 06/12/2023

Cx complained of broken or damaged. parts. Inspected the unit and found a broken handle Installed new handle and the door can now open. Job complete

We serviced a

WHIRLPOOL ICE MAKER

Model MFI2570FEZ12

Near Alexandria, VA 22314

Leon

Job Details: 06/12/2023

cx complaint was IM didnt work at all confirmed the issue tried to test the IM no power replaced the IM tested unit again everything worked like it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM0

Near Suffolk, VA 23435

Lucas R.

Job Details: 06/12/2023

"advised by property manager unit located 2002 ironside dr, building closed at 5:00, maintenance left at 5:00 barely got tools out from previous job in building. please reschedule.; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Newport News, VA 23608

Orbie

Job Details: 06/12/2023

"upon arrival ordered part that is missing motor. called parts warehouse, ordering motor, hose and grommet to complete repair since full assembly is FBO. advised cx we would call when parts are in stock.; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Clear Brook, VA 22624

Daniel J.

Job Details: 06/12/2023

noise during drying cycle removed front panel cleared lint from cabinet blower housing and rollers replaced pulley tested normal

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX00

Near Potomac, MD 20854

Roberto I.

Job Details: 06/12/2023

"Cx complaint water leak from the bottom.Inspected unit, found water leaking from the filter housing. Ordering filter holusing WP2225521. Collected $164.20, balance $155; ordrng 1 WP2225521 (filter housing)"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Bethesda, MD 20817

Samuel R.

Job Details: 06/12/2023

cx complaint part fell in microwave.inpspected unit and found broil element had failed and fell.unti will need a new broil element.unit will also need a 2nd tech to help pull unit out and make repair.W11598122 special order; ordrng 1 W11598122 (broil element) and 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Fairfax, VA 22032

Richard B.

Job Details: 06/12/2023

"CX complant. Dryer making vigrating noises . Inspected unit and found nothing wrong with dryer , Unit is heating fine , And making normal sounds. no abnormal vibration or sounds. RB"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Virginia Beach, VA 23462

Branden R.

Job Details: 06/12/2023

notice parts are not in my truck called PW and was advised they are reaching out to another tech to check the truck . was advised to reach out to cx and let them know we will have to reschedule . unit needs both burners for repair .; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Washington, DC 20011

Emmanuel R.

Job Details: 06/12/2023

"Cs iceamaker is still leaking from front left hand corner, confirmed complaint. Called techline. Replace icemaker again with new batch of icemaker.Also found water line to dual valve not secured causing it to seep water. Secured water line no more leaks.Also noticed the iceamaker is not leveled and leaning to the left.Techline didnt seem to worry about it.; ordrng 1 W11626124 (icemaker) and 1 (reordering .please ship.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, VA 23462

Branden R.

Job Details: 06/12/2023

came out to replace parts on unit . disassembled and replaced ice maker . sealed cabinet and tested unit everything checked good and ice maker filled as should . advised 24 hours to start making ice and 72 for a full bin .

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Glenn Dale, MD 20769

Shane B.

Job Details: 06/12/2023

installed orderd part and new water filter. tested unit for cx. unit is workign as desgined.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Fairfax, VA 22030

Richard B.

Job Details: 06/12/2023

"CX complant. Not occupied , Inspected unit and found frost on evap heater and no door switches. Ordering switches and evap heater , not yet occupied , RB.; ordrng 1 W11384469 (switch) and 1 W11396033 (switch) and 1 W11650659 (heater)"

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ4

Near Great Falls, VA 22066

Simon

Job Details: 06/12/2023

CX complaints range panel control not responding .UNIT CHECKS .replaced ACU and console unit tested .unit works as designed.SZ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lewes, DE 19958

Michael E.

Job Details: 06/12/2023

CX complaint: cabinet gasket coming off and dishes not drying properly. Tested and verified complaint. No error codes. Corrected cabinet gasket. Heating element did not activate in diag cycle. Element tested at 14 olms. Ordering control. Cannot reschedule due to SO part; ordrng 1 W11506011 (ACU)

We serviced a

WHIRLPOOL ICE MAKER

Model WRT348FMES04

Near College Park, MD 20740

Brian F.

Job Details: 06/12/2023

"Cx states unit not making ice, hollow ice cubes, water/ice on bottom of FC. Found unit set to minimum temps in RC and FC, adjusted both to recommended setting. Jumped IM found fill tube extension too close to inner wall of IM fill cup, causing water to splash out. Readjusted fil tube extension, jumped, IM now filling properly."

We serviced a

AMANA MICROWAVE

Model AMV2307PFS7

Near Cheswold, DE 19936

Taylor F.

Job Details: 06/12/2023

Cx complaint is unit not powering on. Tested inspected and verified complaint. Found the diode to be in the wrong location causing the fuse and diode to short. Replaced diode and fuse and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Frederica, DE 19946

Taylor F.

Job Details: 06/12/2023

Cx complaint is unit not dispensing water or making ice. Found the resevoiur to be frozen. Thawed resevoiur and unit is now working as designed. Set unit to reccomended temps. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Fairfax, VA 22030

Richard B.

Job Details: 06/12/2023

"CX complant. Frosted up evap. And not cooling , Inspected unit and found frost build up indicating a faulty heater defrost, Ordering heater assembly. in stock , further work needed. Not yet occupied. RB; ordrng 1 W11650659 (heater)"

We serviced a

AMANA FREEZER

Model AQC0902LW0

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/12/2023

"CX Complaint is there is frost inside freezer. Inspected unit and found the door gasket is loose not seatted properly in lid, Fixed gasket and unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Robert L.

Job Details: 06/12/2023

"installed updated heater harness and thermistor per previous, unit was running fine on arrival, tested all ops ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Bowie, MD 20720

Shane B.

Job Details: 06/12/2023

cx complaint is the unit arching inside. when i arrived wave guid covers were damaged. i removed the upper cover beings it was the more damaged of the 2. i found the metal behind that cover to be discolored with white marks. i used a mirror and light ot look up at the mag tube. it is burnt and melted on the tip. wave guide has black marks on it near the mag tube. i called techline to document. they had me send them pictures of the damage. they said unit is nonrepairable and said safety dept would be in contact with cx. gave cx SR#.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Woodbridge, VA 22191

Robert W.

Job Details: 06/12/2023

Replaced Control and unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Dumfries, VA 22026

Robert W.

Job Details: 06/12/2023

"CX Complaint is the unit not draining, Inspected unit and found the lower harness damaged keeping unit from draining, Unit will need lower harness CX will have to call in to office to pay over phone before unit can be repaired.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Suffolk, VA 23434

Justin W.

Job Details: 06/12/2023

cx complaint of noise during use. checked unit found error code f0e9. ran calibration no odd noises. ran diagnostics 2 times second time i ran i heard resistance form gearcase. no oil showing on gearcase. strange noise seems to be resonating slightly from gears. ordering gearcase to compled job. called techlline spoke to Nate; 1 W11449840 (gearcase) and 1 W11239857 (belt) and 1 W11510461 (washplate)

We serviced a

JENN-AIR DISHWASHER

Model JDB8200AWS3

Near Arlington, VA 22207

Jason A.

Job Details: 06/12/2023

CX complaint DW middle rack falls / ball bearings fell out. Used magnet to pull bearings. Racks are falling apart. Adjusters are in good shape. Leaned unit back - top rack following. Borttom kickplate not in place & floor is too clean. Floors are warped + water stain. Placed papertowel under diverter & got a spot of water. See SDpics. Advised CX not to load anything on middle rack until rails are replaced + there is a leak under diverter F9 error code. CX did not want to pay for sump assym repair. > JJ; ordrng 1 W11259785 (middle rack LEFT) and 1 W11259786 (middle rack RIGHT)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ09

Near Arlington, VA 22207

Jason A.

Job Details: 06/12/2023

"CX complaint FRIDGE seals not closing + bulge on top of unit. Document issues with pics & used clear silicone sealant on groove of door so seal can hold & not fall off. Called techline. Techline deemed unit non-repairable. Advise CX to call customer service > JJ; ordrng 1 8201711 (Silicone Sealant, CLEAR) _ JJ/VS)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MW0

Near Falls Church, VA 22044

Lloyd B.

Job Details: 06/12/2023

"Cx complained the unit di dnot heat correctly. Inspected the unit and found the first reading after a fast preheat was 395 degrees, then it cycled at 312 370 324 368 335, all those numbers, divided by 6, is a perfect 349 degree average. Cx instructed to not use oven thermometer per the manual as its too slow. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Potomac, MD 20854

Samuel R.

Job Details: 06/12/2023

cx compalint unit buttons are not working.inspected unti and could confirm cx complaint.found consle to have failed and caused moisture to build up on ui board and causing it to fail.unit will needa new console and ui board.W11660284 special order W11632709 special order; ordrng 1 W11660284 (console) and 1 W11632709 (ui board)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Davidsonville, MD 21035

Shawn D.

Job Details: 06/12/2023

"inspected the dishwasher found out vent gasket leaking snapped pic so replacednit then ran unit and drain hose leaking grabbed new one from v/s and replaced it nd no more leaks. unit is gppd; ordrng 1 WP285655 (clamp sd v/s) and 1 8269144A (drain hose SD V/S), used 1 WP285655 (clamp sd v/s), and 1 8269144A (drian hose SD V/S) from stock"

We serviced a

JENN-AIR ICE MAKER

Model JUIFX15HX01

Near Bethesda, MD 20814

Samuel R.

Job Details: 06/12/2023

cx complaint unit is not powering on.inspected unit and found unit working properly.pulled unit in out as cx said it will turn off.unit neber went off.unit checks out good.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Washington, DC 20011

Sherwood

Job Details: 06/12/2023

cx complaint promblem on heating element. arrived today and could confrim. found relay on control board to be intermittent. sometimes ignitor will glow then relay clicks and its cuts off. other times it wont even glow. ordering ignitor; ordrng 1 W11126814 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Milford, DE 19963

Taylor F.

Job Details: 06/12/2023

"Replaced control and drain pump from previous diagnosis and unit is now working as designed. Ran unit through diag twice, a normal wash and the cx added clothes to washer and that cycle started. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Annapolis, MD 21403

Shawn D.

Job Details: 06/12/2023

"arrived to unit cooling fine freezer at 0 fridge 37 but freezer is set to 4 snow flakes. replaced the compressor and drier then vacumed unit down and fillled and unit started working then went all the way into vacume. isolated what we did and seems like return line at compressor may have been clogged so fixed that replaced drier again vacumed unit down and filled. unit should be good; ordrng 2 w10143759 (uv drier SD V/S)s, used 2 w10143759 (uv frier sd v/s) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bear, DE 19701

Frederick R.

Job Details: 06/12/2023

"CX complaint is water dripping from front left. Inspected/tested and found water dispenser line leaking at fitting on top side, not on bottom. Replaced fitting 3 times and cut line back and still dripping. Ordering new line and fittings. Cannot schedule due to part avaialbility. Unit is a costco 2 yr warranty; ordrng 3 WP2300868 (fitting)s and 1 W11162036 (tube-water) and 1 W11162040 (tube-water)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Bethesda, MD 20816

Samuel R.

Job Details: 06/12/2023

cx comlaint filter wont go in and doors not alinging.inspected unut and found shelves to not be in correctly.installed shelves correctly and was able to install filter.also doors are alining good.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Falls Church, VA 22043

Jason A.

Job Details: 06/12/2023

CX complaint FRIDGE not cooling consistently. RC items are freezing. Woodpecker noise. Previous tech pulled out unit & unit started to cool. Adjust drier with almost 45 degree lean. Found unit leaning forward & cabinet very tight. Adjust components to improve airflow & remove some vent intake restrictions. CX will monitor temps If CX calls back shopjob to JJ > JJ

We serviced a

MAYTAG REFRIGERATOR

Model M1TXEGMYW01

Near Scottsville, VA 24590

Kyle A.

Job Details: 06/12/2023

Liners are cracking when trying to install gaskets. Ordering door due to crack letting warm air in. Changed and tested icemaker.; ordrng 1 W11023679 (Rc door) and 1 W11023679 (Freezer door)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Disputanta, VA 23842

John P.

Job Details: 06/12/2023

check unit cold valve coin open replace testing working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near College Park, MD 20740

Israel R.

Job Details: 06/12/2023

Customer complaint unit top rack wheels fell off. found the top rack wheels are falling off. Unit will need new adjusters. Ordering adjusters. Out of stock. Call customer when parts are available.; ordrng 1 W10712395 (adjuster)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Rixeyville, VA 22737

Danny R.

Job Details: 06/12/2023

i found wash basket very loose abd wash plate wont come off also the lid is damaged from the viloent sjaking of unit will need gera case wash basket lid and pully with rods they are bent probblt from the shaking; ordrng 1 W10721967 (pully) and 1 W11454734 (motor) and 1 W11454734 (shifter) and 1 W10902814 (wash plate) and 1 00-75-238 (washer) and 1 WPW10296171 (lid)

We serviced a

JENN-AIR HOOD

Model JXI8536HS0

Near Gaithersburg, MD 20882

Julian H.

Job Details: 06/12/2023

CX complaint about unit not powering on confirmed 120vac from supply & control board no power out to transformer getting ui as well; ordrng 2 W11282989 (transformr)s and 1 W11293971 (cntrl-elec main) and 1 WPW10716813 (cntrl-elec ui)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 06/12/2023

CX COMPLAINT F7E1 NEW MOTOR AND CAP NEEDED; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (Whirlpool Washer Capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Ezra M.

Job Details: 06/12/2023

"concerns with fc shelves, light cover, and air filter. unit did not come with air filter. called trade care, agreed to cover part, gave parts concessionW10311524 - air filter; ordrng 1 W10311524 (air filter)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Jessup, MD 20794

Robert L.

Job Details: 06/12/2023

"cx complaint handel fell off, found mount screws loose and handel screw cross threaded,resecured mounting screws, replaced handle from pre-id, secured tightly, tested all ops ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Alexandria, VA 22314

Leon

Job Details: 06/12/2023

contractor called us out for wrong unit. will be rescheduling via whirlpool

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Herndon, VA 20170

Simon

Job Details: 06/12/2023

CX COMPLAINTS over temprature warning sencor UNIT checks UNIT found evaporator leak LOW (no) refrigrant in lower evaporator .upper refrigrator diffcult access.to check the compressor and drier.orderd evaporatorNEED seal system tech two count .and 2nd tech.SZ; ordrng 1 W10524054 (lower evaporator assembley)

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB00

Near Potomac, MD 20854

Roberto I.

Job Details: 06/12/2023

"CX complaint no cool.Found the unit at 59F, fans runnibg, compressor runing and dragging 7A. No frost pattern on evap, but just ice around capillari and suction lines. Unable to find any sign of refrigerant leak. Called SD, I was idvised to get all the SS parts. Quoted repair $1,124.44, with $450 labor for compressor W11125124, evaporator W11507067 and drier WPW10143759. ** SEALED SYSTEM TECH** and **3 COUNTS**. Cx needs more time to make a decision. Collected $120; ordrng 1 W11125124 (compressor) and 1 W11507067 (evaporator) and 1 WPW10143759 (drier) and 1 sealed system tech and 1 3 counts"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Falls Church, VA 22041

Lloyd B.

Job Details: 06/12/2023

Cx complained the unit did not drain. Installed new harness and pump and tested and it passed each test in diagnostics. Job complete

We serviced a

WHIRLPOOL FREEZER

Model GB2FHDXWS06

Near Columbia, MD 21046

Robert L.

Job Details: 06/12/2023

"cx complaint ice in base of freezer, evap drain frozen over, could nut pull out unit, copper line only 18' long, cx to have line extended and call back for service, quoted $165 for drain tube kit part install, part s-38253; saved tckt"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Silver Spring, MD 20903

Israel R.

Job Details: 06/12/2023

"cx complained unit wasnt heating. tested unit anf confirmed cx complaint of not heating. removed front panel. ohmed out heater element. Got OL. confrimed heater was bad, quouted cx for repair installed new heater asnd unit is working as should. collect in full.; ordrng 1 WP3387747 (element 85.68), used 1 WP3387747 (ELEMENT IR VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Severn, MD 21144

Alexander D.

Job Details: 06/12/2023

"cx complaint unit needed filter replaced, unit is making ice fine. upon arrival cx said they figured out how to change filter and tried to cancel appt. no service provided, no money collected"

We serviced a

WHIRLPOOL RANGE

Model WFE51550JS3

Near Suffolk, VA 23435

Lucas R.

Job Details: 06/12/2023

"uponn arrival advise unit oow, cx refused service, advised did not call in."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519FS0

Near Severn, MD 21144

Alexander D.

Job Details: 06/12/2023

"cx complaint lower interlock cam came unset and when cx tried to reset it, the whole cam fell inside unit. inspected unit and verified complaint. advised cx i can remount the interlock but issue may happen again if we dont replace it. cx would rather just remount it at this time. remounted lower interlock and reset cam. tested unit, unit runs and heats. unit is now working properly. cx paid 120 service call with c/c. if cx calls back, send tech with interlock kit(W11244494)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Columbia, MD 21046

Robert L.

Job Details: 06/12/2023

installed time per previous tested all ops ok

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lititz, PA 17543

Justin L.

Job Details: 06/12/2023

Cx complaint white stains on clothes. Was able to access unit and found low water pressure into unit. Removed hoses and found debris. Cleared and tested. Made sure cx is using proper amount of soap and cycles to which they are. Unit now checks good no further work needed

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Alexandria, VA 22301

Leon

Job Details: 06/12/2023

part is missing from bag; ordrng 1 W10886919 (lmp-basles (re-order))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Rockville, MD 20850

Roberto I.

Job Details: 06/12/2023

"Replaced, unit good to go."

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS20

Near Newark, DE 19702

Frederick R.

Job Details: 06/12/2023

Upon arrival I inspected and cleared F6error code. Replaced console per prior diagnosis. Ran unit twice after replacement and up to 350 deg and had no issues. Unit is now working properly. job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Stafford, VA 22554

Robert W.

Job Details: 06/12/2023

"CX Complaint is the unit isnt making ice. Inspected unit and found the unit im is on but wont cycle, CX stated they have extended warranty on unit, CX will call it in cancel appt."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Newark, DE 19702

Frederick R.

Job Details: 06/12/2023

"CX complaint is WM bangs all over the place. Inspected/tested and verified CX concern. Ran test cycle with no clothes and basket was literally banging off the sides in low and high spin. Exposed components underneath and saw to oil or broken parts. Replaced suspension from pre-id which made no difference. Ordering basket, gearcase, motor, splutch and pulley. Cannot reschedule due to direct shippment.. This is TPB. 2ct gearcase; ordrng 1 W10902814 (washplate) and 1 W10752719 (basket) and 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL COOKTOP

Model KCGS356ESS00

Near Woodstock, MD 21163

Justin S.

Job Details: 06/12/2023

cx says when they are cooking the unit will start clicking. tested all the burners and all have a high and low but dont go out. all electrodes sparking good. the cx and i tested all burners and cannot get the unit to show whats going on per the cx. cannot duplicate fault. cx to get a video if it happens again

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Silver Spring, MD 20904

Israel R.

Job Details: 06/12/2023

Customer complaint unit is goinf stratin to done. I found the unit belt knoced off and the cover pulley is damaged again. I reseated the belt and make sure the nut was tight and raised the legs up to give more space to the unit on heavy loads. Adviced the customer to not overload the unit and to follow direction on the manual for loading and balancing. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Chambersburg, PA 17201

Andrew S.

Job Details: 06/12/2023

Per previous diag I was able to access and replace the stealth UI. i also defrosted the unit. I then verified that the unit started and developed a frost pattern. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Magnolia, DE 19962

Taylor F.

Job Details: 06/12/2023

Cx complaint is unit making a scraping noise. Cx had video of sound. Found the blower wheel would rub against the blower housing when alot of weight was applied to the inside of the drum and the bulkhead would flex. Installed foam insulation around the blower housing to space cover out away from wheel slightly. Also found cx overloading both washer and dryer and sometimes clothes were not spun out all the way. Tested unit with wet towels and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model NFW5800HW4

Near Culpeper, VA 22701

Danny R.

Job Details: 06/12/2023

unit had a stuck key pade clean conections at ui control now it works and will program to spin spin button wasnt working adjsuted now it does

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Culpeper, VA 22701

Danny R.

Job Details: 06/12/2023

installed parts checks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Severn, MD 21144

Alexander D.

Job Details: 06/12/2023

"cx complaint unit not cooling in either section. inspected unit and verified complaint. found compressor locked and tripping overload. order compressor kit from service pointer, uv dye drier, and lokring parts. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11370574 (compressor kit) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 WPW10143759 (uv dye drier) and 1 W11504433 (heat loop to drier) and 1 W11504447 (coupler) and 1 W10197428 (TSD) and 1 W10590083 (capacitor) and 1 W10174384 (bale strap) and 1 W11506635 (process stub)"

We serviced a

JENNAIR ICE MAKER

Model JIM159XYRS0

Near Potomac, MD 20854

Roberto I.

Job Details: 06/12/2023

"CX complaint no ice.Found unit tuerned off nad empty ice bin.Ran diagnostic, found rec pump not working and also a water leak between drain pump and water pan. orderring rtec pump W11542867, water pan W11614100 and drain pump W11542868. Collected $405.77, balance due $144; ordrng 1 W11542867 (rec pump) and 1 W11614100 (water pan) and 1 W11542868 (drain pump)"

We serviced a

KITCHENAID DISHWASHER

Model kuds02frbl2

Near Rockville, MD 20852

Roberto I.

Job Details: 06/12/2023

CX complaint no water fill.Ran the unitconfirmed verey low water flow during fill. Water supply ok. Replaced inlet valve using pre id part. Unit testedd ok. Collected $280.32

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near ,

Taylor F.

Job Details: 06/12/2023

"Cx complaint is unit not dispensing ice. Tested inspected and verified complaint. Replaced the auger motor, yoke and divider from previous diagnosis and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glen Arm, MD 21057

Shane M.

Job Details: 06/12/2023

"cx complaintt he unit isnt washing. found a bad capacitor. replaced capacitor, calibrated the unit."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near White Plains, MD 20695

David J.

Job Details: 06/12/2023

CX complaint unit is making a grinding sand lake noise during the spin cycle arrived today and inspected unit and could not verify complaint check for error codes and had none. Ran diagnostic cycle and unit completed cycle with no issue. Removed wash plate and inspected spines and that was good. Went under unit and removed cover removed belt actuator in splutch. And inspected all parts. Found splutch teeth to be a little round. Replaced splutch and belt. Reinstalled all parts and ran another diagnostic cycle unit completed cycle again with no errors. Unit is working as designed job complete

We serviced a

MAYTAG WASHER

Model MAH5500BWW

Near Baltimore, MD 21230

Dustin F.

Job Details: 06/12/2023

"CX complaint: unit doesnt spin and makes loud airplane noise.Inspected unit, confirmed CX complaint. found bearing shot and inner tub seperated. CX doesnt want to repair unit. cx paid with check svc fee."

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW4

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 06/10/2023

Replaced control per prior diagnosis. Calibrated and retested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Ocean View, DE 19970

Frederick R.

Job Details: 06/10/2023

"Replaced FC door per prior diagnosis. As far as temp issue CX claimed it was thawing food in FC which I did not see. I saw a cup of melted ice cubes. I did do a check on compressor and it was blazing hot with a high amp draw. Ordering compressor and evaporator, drier and coupler. 3 ct ss; ordrng 1 W11562258 (evaporator) and 1 W11582579 (compressor) and 1 WPW10143759 (dryer) and 4 W11506635 (coupler)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Dumfries, VA 22026

Robert W.

Job Details: 06/10/2023

Installed repair kit unit is working properly no ty cards left.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dumfries, VA 22026

Robert W.

Job Details: 06/10/2023

"CX Complaint is the unit isnt washing. Inspected unit and found error for motor ran diag and found motor is getting power but not running, Ordering Sump; ordrng 1 W11025157 (Sump)"

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW1

Near Woodbridge, VA 22192

Robert W.

Job Details: 06/10/2023

"Repaced cover, cam and belt unit tested and is working properly."

We serviced a

WHIRLPOOL DRYER

Model WDT750SAKZ0

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/10/2023

"CX Complaint is the unit is leaking, Tested unit and found unit is leaking from RF found door gasket not seatted properly and the bottom door gasket is not sealing properly either. Ordering Botoom seal and door gasket.; ordrng 1 W11664713 (Seal)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/10/2023

Replaced gearcase and valve unit calibrated and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/10/2023

"CX Complaint is the unit isnt dispensing water or ice. Inspected unit and found unit not dispensing, Advise CX of cost CX stated unit is still under warranty CX cant locate recipt advise CX about cost and CX will call back in."

We serviced a

MAYTAG RANGE

Model MER5752BAQ

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/10/2023

Replaced switches and tested unit unit is working properly.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/10/2023

"Cx Complaint is the unit isnt locking LID. Inspected unit and found the UI is not displaying properly and some buttons not responding, Also found the lid lock has failed and wont lock lid lid is bowed so lid wont sit properly, Ordering UI and will use lid and lidlock on return.; ordrng 1 W11112656 (UI)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/10/2023

Replaced Manifold and tested unit is working properly no leak.

We serviced a

JENNAIR RANGE

Model JGRP436WP02

Near Fenwick Island, DE 19944

Frederick R.

Job Details: 06/10/2023

CX complaint is flames too low and long oven times. Inspected/tested and actually found unit working better than most propane units. Flames were almost ferfact on hi and low. Turned oven on and it reached 350deg in 15mins. This is a 36in unit so it is normally going to take longer then a 30in oven. I found this unit working perfectly. The CX on original complaint ws flames too high. This unit wasnt converted and the flames were almost 4 inches high. They all have natural gas ovens at home which have higher flames. I explained to cx the differnce between natural gas and propane. CX owed credit of $186.10 for regualtor and shipping. Unit working as designed. Job is completeCX owed credit of $186.10;

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