We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Timonium, MD 21093
Alexander D.
Job Details: 03/03/2023
"cx complaint unit not cooling, makes buzzing noise then clicks and buzzing stops then tries again. inspected unit and verified complaint. ordering compressor kit from service pointer and lockring parts. all parts in stock @tribles. called office and scheduled return visit for 3/9; ordrng 1 W11574734 (compressor kit) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (charging tube) and 1 W11506635 (access valve) and 1 WPW10143759 (uv dye drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Stanley, VA 22851
Danny R.
Job Details: 03/03/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 03/03/2023
cx complaint is the IM not working right since being replaced. it makes 1 batch then the arm gets stuck in the up position. amr was adjusted by another tech but issue remains. cx said they have to take bin out and tap IM to get arm to drop. when i arrived bin was empty and arm was up. it fell back down when pushed. when clicked into the raised position there is a lot of resistence. something is binding up. IM looks fine. ordering another IM.; ordrng 1 WPW10300024 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 03/03/2023
complaint is the bellows being damaged causing unit to leak. confirmed complaint. bellows is missing a piece of rubber right at the bottom edge that meets the door. replaced bellows with preIDed part and tested unit for cx. unit is working as designed. cx paid in full for repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Timonium, MD 21093
Alexander D.
Job Details: 03/03/2023
"unit still overfrosted upon arrival and my steamer broke 2days ago and new one hasnt come in yet. advised cx ill carefully use my heatgun to be able to install part but they need to leave unit unplugged for a day with doors open to melt rest of frost, advised of leak potential and to put towels down. cx understands. found harness ordered has different plugs and dont fit heater, pic saved. called MR, found we have to order heater now and it will come with harness. replaced control and defrost thermistor. put old harness back on and resecured bad connection with tape. ordering heater with harness. call cx to schedule return visit once we have eta on part; ordrng 1 W11650661 (heater with harness)"
We serviced a
JENN-AIR OVEN
Model JJW2430DS01
Near Hershey, PA 17033
Justin L.
Job Details: 03/03/2023
with the assistance of FG was able to access unit and replace parts that were sent to cx. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Seaford, DE 19973
Michael E.
Job Details: 03/03/2023
CX complaint: door gasket falling off. Tested and verified complaint. A couple of the connection points will not click in properly. Ordering door gasket. Cannot rescheudle due to NW part; ordrng 1 WPW10129032 (gaskt-door)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Gordonsville, VA 22942
Eric F.
Job Details: 03/03/2023
"Installed parts, tested unit, unit workiing as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fallston, MD 21047
Alexander D.
Job Details: 03/03/2023
"replaced sump asm. tested unit, no leaks but new sump is making same noise. verified noise is coming from washmotor/drain pump area so issue cant be anything else. reordering sump asm. call cx to schedule return visit once we have eta on parts. advised cx to call office to schedule return if it gets shipped to his house instead.; ordrng 1 W11416362 (sump asm(REORDER))"
We serviced a
WHIRLPOOL DRYER
Model WED7800XW0
Near Alexandria, VA 22307
David J.
Job Details: 03/03/2023
CX complaint unit does not spin. After previous text visit he had found this unit needed a new belt a belt switch and a tensioner pulley arrive today. Disconnected power and disassembled unit to remove tub vacuumed and cleaned all the lint out of the unit. Replaced parts as stated by previous tech reinstalled all parts and tested unit. Found dryer vent completely clogged and needs to be cleaned. Customer scheduled a vent cleaning while I was here. Left dryer vent off of dryer due to a potential fire hazard if used tested unit unit is now working as it should job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Shrewsbury, PA 17361
Sal R.
Job Details: 03/03/2023
"CX had plumbing replaced and did not want tech to cut the hiome side of plumbing. I caslled WP Tech Line and discused the findings and it is suggested to replace fill tube , insert, and clamp. Once the parts are avalible, please have somoene formt eh office call to set a retun date. (SR#7735531983;).; ordrng 1 W10823511 (water tubing 7 @ tribs) and 1 4387491 (insert) and 2 W10861184 (clamp)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chesapeake, VA 23323
Zachery R.
Job Details: 03/03/2023
"replaced heater and harness, tested, verified operation, advised cx to keep eye on fc evap cover."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Baltimore, MD 21206
Shane M.
Job Details: 03/03/2023
"cx complaint the unit stopped cooling. found unit unplugged & left completely dirty. advised cx unit will need to be cleaned before returning back for repairs. put unit into test mode. both rc fz fans activated. test 4 activated. put unit back into regluar mode, no actions on cooling. ordering a control board.; ordrng 1 WPW10675033 (control board)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Ashburn, VA 20147
Ken M.
Job Details: 03/03/2023
Customer complaint is that the unit is making loud whistling noises. Unit tested and confirmed that the unit is running noisy when filling. Issue is with the hot water valve. Valve assembly replaced and unit retested.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Woodbridge, VA 22192
Justin S.
Job Details: 03/03/2023
the unit is just locking and unlocking the lid when the cycle is started. replaced the lid lock with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11394572 (latch)
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Chesapeake, VA 23321
Zachery R.
Job Details: 03/03/2023
"cx complaint unit not completing cycles, checked unit, unit displaying f7e5, ran test 51, heard grinding during spin, checked gearcase, oil leaking from gearcase, quoted, cx cx unsure for repair. advised ticket is open for 30 days. cx paid $120 service call"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Midlothian, VA 23112
John P.
Job Details: 03/03/2023
"CX complaint unit made horrible noise now doesn't work checked unit found nut had came off cam causing belt to come of replaced cam and belt. Called techline talked to Nate to get unit into calibration mode. SR#7735867732; ordrng 1 W11239857 (Belt JPV/S) and 1 W10721967 (Cam JPV/S), used 1 W11239857 (Belt JPV/S), and 1 W10721967 (Cam JPV/S) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB00
Near Little River, SC 29566
Paul F.
Job Details: 03/03/2023
Installed new door. All check ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Norfolk, VA 23523
Zachery R.
Job Details: 03/03/2023
"cx complaint no cool, checked unit, thermistor reading in range. evap has incomplete frost pattern, spoke with AR, was advised to order ss components. ordering parts needed to complete repair.; ordrng 1 W11578004 (evap) and 1 W11504450 (lockring) and 1 W11506619 (coupler) and 1 W11109499 (filter) and 1 W11504445 (lockring) and 1 W11504447 (lockring) and 1 W11580057 (compressor) and 1 W11506619 (lockring) and 1 W11578570 (lockring) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Louisa, VA 23093
Eric F.
Job Details: 03/03/2023
"Installed element, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Richmond, VA 23235
Chris B.
Job Details: 03/03/2023
replaced roller tested unit can hear wine coming from drain pump ordering drain pump; ordrng 1 W11086537 (pump)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Conway, SC 29526
Jason T.
Job Details: 03/03/2023
"Installed all parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Oak Hill, VA 20171
Jason A.
Job Details: 03/03/2023
CX complaint WASHER makes grinding noise & shakes + vibrates. Loads comes out wet & unit seems to get lost in cycle. Runs for a long time while tub is slowly turning. Verified no obstructions or mechanical noise. Test cold & hot water connections & good drain. valves are noisey when opening. Ran test wash. Schedule same day as DRYER 660275 & WASHER 660274. CX is willing to wait > JJ; ordrng 1 LOOK (LOOK) and 1 W11322903 (ACU item 24)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Suffolk, VA 23435
Zachery R.
Job Details: 03/03/2023
"cx complaint unit making thumping sound, checked unit, cx showed video proof of sound, manually tested compressor and damper, noise coming from defective damper, replaced, tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Baldwin, MD 21013
Alexander D.
Job Details: 03/03/2023
"cx complaint unit making loud thumping noise since day1. will usually start quiet then gets louder as unit heats up. inspected unit and verified complaint. found blower wheel cracked. ordering blower wheel, in stock @tribles. scheduled return visit for 3/13; ordrng 1 WP697772 (blower wheel)"
We serviced a
KITCHENAID RANGE
Model KFEG500EWH6
Near Unionville, VA 22567
Eric F.
Job Details: 03/03/2023
"Confirmed cx complaint unit not heating to desired temps. Calibrated unit, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Baltimore, MD 21229
Emmanuel R.
Job Details: 03/03/2023
"Cs unit is making a loud noise, confirmed complaint. I found the front bearing and the front panel are deformed so when the drum spins it sounds like a roller coaster. Ordering panel and drum bearing.; ordrng 1 279441 (bearing ring) and 1 W10806345 (panel)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Hanover, PA 17331
Sal R.
Job Details: 03/03/2023
CX compliant was that the ubnit was not spining the water out. I found that the splutch drive wheel had dropped . I was able to resecure the cam and then tested the unit . I found the to be opperating as designed. CX also complaint is the unit slides across the floor. I found the unit tobe in a unplumbed pan and the pan is sliding on the floor. I advised CX to remove the unit from the pan and test see if that helps. Unit test good.
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS
Near Hanover, MD 21076
Eric W.
Job Details: 03/03/2023
cx complant of unit not geting rid of smoke inspected unit found no air comming outof duckt need 2 tec to remove the chimney and motor please bring tall latter with second tec send skinny tec just incase we need to step on counter; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Demonte S.
Job Details: 03/03/2023
Cx isn't pulling up anything in Entitlements. Asked the cx for the closing disclosure form. Cx said they can't find the paper. I advised the cx to contact builder or whirlpool. Entitlements and M/S is on file in Sd pictures for proof I was there and can't pull anything up.
We serviced a
WHIRLPOOL FREEZER
Model WRT108FFDB03
Near Poquoson, VA 23662
Lucas R.
Job Details: 03/03/2023
"upon arrival unit full of food, maintenance at appt. complex gone for weekend, advised cx of possibilty that unit may be non-repairable, and food could be lost, cx advised to reschedule when maintenance is on site, in case repair does not go as planned.; ordrng 1 W11438736 (thermistor) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Seaford, DE 19973
Michael E.
Job Details: 03/03/2023
Replaced the evap harness with fan motor and IB fan as per previous diagnosis. Tested unit and it is now working proeprly. CX paid 110.00 for labor on CC. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Edenton, NC 27932
Austin D.
Job Details: 03/03/2023
cx complaint the unit is not closing all the way in the freezer. checked the unit and found a defective drawer. it is warped in a way it does not allow the freezer door to close properly. this will cause the unit to ice up and have a hard time cooing like it should. ordering the parts needed ro resolve the issue.; ordrng 1 WPW10322649 (bin-freezr)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dumfries, VA 22026
Demonte S.
Job Details: 03/03/2023
Installed the Magnetron & Inverter. Noticed that the Wave Guide is Damaged. Called Whirlpool Techline. Per Whirlpool Techline this unit is under review.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Williamsburg, VA 23188
Carl A.
Job Details: 03/03/2023
cx complaint of unit having a dent in the upper right hand coner of door ordering new door for repairs; ordrng 1 W10815687 ( DOR-FIP)
We serviced a
WHIRLPOOL DRYER
Model WTW5105HW2
Near Glen Rock, PA 17327
Sal R.
Job Details: 03/03/2023
I was able to access and replace both parts . I then recalibrated and ran a auto test. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Reisterstown, MD 21136
Bernard M.
Job Details: 03/03/2023
"Cx complaint unit makes noise periodically and when filling icemaker. Removed bin from icemaker and when filling the valve makes hard buzzing noise. Ran test 3 and 4 and everything sounds normal. Removed kickplate and found condenser coils dirty and advised cx to clean them. Also found right gasket on RC door beginning to tear and allow air to enter. Ordering parts, once in contact cx to reschedule; ordrng 1 W11548535 (valve) and 1 W10830274 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS06
Near Dumfries, VA 22026
Demonte S.
Job Details: 03/03/2023
"Installed Latch , Cam, Damper Control & Hinge. Tested the unit. Unit is working as Designed."
We serviced a
WHIRLPOOL DRYER
Model WED8540FW2
Near Greencastle, PA 17225
Drew B.
Job Details: 03/03/2023
cx complaint that unit is not heating at all has proper power 240/120 unit runs and no heat when gained access to element found OL on the prongs will need WP3387747 call to reschd with lowes approved; ordrng 1 WP3387747 (element)
We serviced a
JENN-AIR OVEN
Model JJW2830DP01
Near Arlington, VA 22207
Leon
Job Details: 03/03/2023
cx complaint was unit got a stuck key error code confirmed complaint replaced the UI control and tested unit everything worked great after
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Columbia, MD 21044
Robert L.
Job Details: 03/03/2023
"cx complaint door locked , no power, plugged in pump started, cancelled thru diag, found f3e1, cleared drum and preessure hose ran diagnostics and worked fine, possible control issue, started cycle empty, cx to monitor quoted $540 for control and pressure switch, tested all ops ok for now, collected $120 MC; ordrng 1 W11201292 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lexington Park, MD 20653
Robert A.
Job Details: 03/03/2023
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and ran the drain pump, it activated. There is no water hooked to the unit. I checked the drain pump, nothing was stuck in the drain pump. The ohms reading was good (21.5ohms). The unit is working as designed."
We serviced a
JENNAIR RANGE
Model JDR8895AAS
Near Bowie, MD 20721
Shane B.
Job Details: 03/03/2023
complait is the upper oven broil element being broken and interior light being out. confirmed complaints. unit will need a broil element. light assembly is no longer available. quoted cx and he paid in full.; ordrng 1 W10201551 (elmnt-brol)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZD809
Near Crozet, VA 22932
Danny R.
Job Details: 03/03/2023
found watewr delivery tube out of pleace reseated it into icemaker no more leaks checksok
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Richmond, VA 23230
Chris B.
Job Details: 03/03/2023
cx comp unit will not wash dishes f7e1 single speed motor failure f10e2 vent wax motor failure called warehouse part is instock called office resh for 3/13/23 collected 120 sc 150 labor 15 ship 232.28 shipping 13.94 tax total collcected 531.25 cash cx paid in full; ordrng 1 W11416362 (sump)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS5
Near Beltsville, MD 20705
Dustin F.
Job Details: 03/03/2023
"CX complaint: unit wont read closed and wont work.Inspected unit, confirmed unit had 2 bad interlock switches and harnass was broken. CX does not want to repair unit. refused quote. Charged cx svc fee."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Reinholds, PA 17569
Cody H.
Job Details: 03/03/2023
"CX complains unit is making a loud noise throughout whole cycle, has done this since purchase. Unit shows f0e9-off balance error. ran unit through diagnostic test, basket is not sitting straight in the tub, called tradecare #7735837237 Ordering basket (xparted to CX), splutch, and gearcase for return visit.; ordrng 1 W11449840 (gearcase) and 1 W11513258 (tub ring) and 1 W11510461 (washplate)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Hyattsville, MD 20785
Shane B.
Job Details: 03/03/2023
installed ordered part and restored power. tested all funtions. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Glen Allen, VA 23059
Joseph D.
Job Details: 03/03/2023
"Cx complaint unit not spinning properly, giving readjust clothing errors. no errors stores in control at first and then control displayed acu and cannot hear mcu error. Ordering both cotrols as no mechanical issues exists but cntrl errors present ; ordrng 1 Mcu (W11478525) and 1 W11419051 (Acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Elizabeth City, NC 27909
Austin D.
Job Details: 03/03/2023
came out to resolve the issue. disassembled the unit as needed. repalced the compressor and all other parts needed to resolve the issue. added r600 to the system and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Charlottesville, VA 22902
Kyle A.
Job Details: 03/03/2023
Cx complaint of unit not washing or agitating. Did confirm and found unit has bad capacitor. Will need to return to replace.; ordrng 1 W11428524 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Portsmouth, VA 23704
Zachery R.
Job Details: 03/03/2023
"cx complaint unit not starting, checked unit, no faults stored, ran quick wash cycle, unit started quick cycle with no issues. called techline, spoke with rob documented. provided cx with sr# instructed how to use unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5VHAXWY00
Near Richmond, VA 23223
Orbie
Job Details: 03/03/2023
"cx complaint unit leaking water. verified cx complaint. found water leaking from reservoir in rc side, and the fc side with the pan overflowing with water due to it being stopped up. also found leak from rear tube where it meets the stainless line. cleared tube at FC side, ordering part for RC side and rear of unit. unit currently leaking water at rear due to that hose. cx leaving water on. CX PIF.; ordrng 1 WPW10276792 (reservoir) and 1 8201597 (tube-water)"
We serviced a
KITCHENAID DISHWASHER
Model KUDL15FXSS5
Near Fort Belvoir, VA 22060
Demonte S.
Job Details: 03/03/2023
Inspected the unit. Found that the cx nis saying that the Dishwasher isn't Draining. Checked the Drain Pump to the unit. I'm getting 33.9 Ohms. Drain Pump Motor is supposed to be at 15 - 25 Ohms. Tested the unit. No Leaks. Unit is working as Designed. Cx paid by Card. Cx is paid in full. ; used 1 WPW10348269 ( Whirlpool Dishwasher Drain Pump ( van stock)) from stock
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Chambersburg, PA 17201
Drew B.
Job Details: 03/03/2023
cx complaint that unit is not going through cycle and found the stirke be fauilty not engaging the latch and when in testing found that. ordering W11457841 in stock and schd for the 7th..; ordrng 1 W11457841 (strike 22)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Fred G.
Job Details: 03/03/2023
"cx unit wont go through a cycle. inspected unit and entered diag and found 0 error codes. found when motor was going it was just humming. tested capacitor and found it to be showing O.L. replaced capacitor and tested unit, unit checks good."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Baltimore, MD 21239
Alexander D.
Job Details: 03/03/2023
"cx complaint unit not making ice, not dispensing water and ice forming behind pantry drawer. cx said another company has replaced icemaker 3times already. inspected unit and verified complaint. icemaker harvests and calls for water but fill tube is frozen over and split causing it to leak and form ice block behind pantry drawer. valve is seeping. found reservoir cover not snapped in and in front of filter cover. noticed cover doesnt snap in on one tab because liner is damaged, pic saved. water not dispensing with new filter in. ordering filltube, valve, reservoir with filter head and permagum to cover damaged liner and to get cover to stick to back wall. call cx to schedule return visit once we have eta on parts; ordrng 1 \'W11346622 (reservoir with filter head) and 1 W11043013 (valve) and 1 W11415785 (fill tube) and 1 4318168 (permagum) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Elizabeth City, NC 27909
Austin D.
Job Details: 03/03/2023
cx complaint the unit is not heating as it should. checked the unit and found a loose connection at the terminal nlock. reseated connection. tested operation. unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mount Joy, PA 17552
Justin L.
Job Details: 03/03/2023
Cx complaint unit making loud shrieking noise during spin. Wab able to access unit and found no saved codes. Ran diagnostic and verified noise. Checked under unit and found becasue the way the motor was ramping up and winding down it was creating flat spots on the splutch and causing wear on belt. Ordering parts and setting return for 3/8/23; ordrng 1 W10721967 (splutch) and 1 W11283592 (motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPS00
Near Bowie, MD 20721
Shane B.
Job Details: 03/03/2023
installed ordered part and restored power. unit began filling and cooling on its own. unit is workign as desgined.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Baltimore, MD 21216
Shane M.
Job Details: 03/03/2023
cx complaint the unit isnt cooling proper. found a dead fan. 120v to fan. ordering evap fan blade n harness.; ordrng 1 WP2315539 (evap fan) and 1 WP2163777 (blade) and 1 W11562214 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gaithersburg, MD 20886
Julian H.
Job Details: 03/03/2023
replaced icemaker filled with water
We serviced a
MAYTAG WASHER
Model MHW3505FWO
Near Norfolk, VA 23504
Zachery R.
Job Details: 03/03/2023
upon diagnosis noticed unable to read m/s sticker. advised cx to contact whirlpool for another m/s sticker.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ephrata, PA 17522
Justin L.
Job Details: 03/03/2023
As per previous visit was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near McLean, VA 22101
Leon
Job Details: 03/03/2023
cx complaint was unit was bent on the top of tub confirmed complaint replaced the tub seen the left side tube nut was missing ording a new one also ran a few test no leaks could be found; ordrng 1 W11545286 (tub nut)
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Fallston, MD 21047
Neil H.
Job Details: 03/03/2023
FILE NUMBERCALLED SAFETY EXPLAINED HOW THE UNIT WAS IN USE CX WENT TO USE RF BURNER AND WHEN HE PUSED DOWN ON THE KNOB THE COOKTOP JUMP OUT OF POSITION KNOBS FLEW ACROSS THE ROOM GRATES FLEW OFF AND THREW CX BACKCX AND HIS WIFE TERRIFIED TO USE THE UNIT AND I TOOK UNIT APART COULD SEE WHERE GAS IS LEAKING BUT UNIT DANGEROUS TO USE AND SAFETY TOLD UNIT NON REPAIRABLE BECAUSE OF SAFETY CONCERN/DANGER THAT COULD BE FATAL
We serviced a
WHIRLPOOL DRYER
Model Wed85hefc1
Near Williamsburg, VA 23188
Carl A.
Job Details: 03/03/2023
"cx complaint of unit squeeling when tub turning,checkedu nit to find that the idler roller had bearing on it had failed replaced parts works as designed break down as follows 1/279640,Idler Pulleyservice call break down as follows service call 120.00parts 22.95shipping 15.00labor 110.00sub total 267.95tax 1.38grand total 269.33deposit 269.33; ordrng 1 279640 (Idler Pulley CA / VS), used 1 279640 (Idler Pulley CA / VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Dover, DE 19904
Frederick R.
Job Details: 03/03/2023
CX complaint is WM not enough water. Inspected/tested and found F8E1 code for LFNF. Checked inlet valve and found clogged cold water port. Replaced valve from pre-id. Calibrated and retested and unit is now working propeerly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Greenbelt, MD 20770
Shawn D.
Job Details: 03/03/2023
cx complaint paddle is sticking for ice and water and freezer bin is keeping the freezer door open. inspected unit and confimred padle sticking and bin causing door to stick open. cleaned switch and spring and is working better. i then found the fornt pan is warped and is causing the freezer door to stick open some allowing warm air into unit. unit needs a new freezer pan and ordering dispenser stuff incase for return but might be fine.; ordrng 1 W11336585 (front pan) and 1 W11109510 (paddle) and 1 W11109505 (spring) and 1 W11087492 (switch)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Ashburn, VA 20148
Ken M.
Job Details: 03/03/2023
"Customer complaint is that the unit vibrates and knocks during the spin cycle. Customer had the unit loaded and it was spinning on arrival. Found the noise is the drain and water lines smacking against the back of the unit. Cabinet was not quite level. Cabinet leveled and unit tested unloaded. Unit is working properly. Because the unit is sitting in a drain pan and can neither be moved forward or backwards, recommended customer place something soft between the unit and the supply/drain lines to stop them from smacking the back of the unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EFP02
Near Alexandria, VA 22308
David J.
Job Details: 03/03/2023
Cx complaint unit is not cooling things in top of RC only bottom. Arrived today and inspected unit found temp at top of RC at 65 degrees. Found in crisper drawer to be 48 degrees. Put unit into diagnostic mode and and ran test 1 unit reading 38 degrees in RC which is way off. Test 56 ti run evap fan and its working. Unit thinks its cold enough where the evap fan doesnt run. Quoted Cx for repair and collected 120.00 for service call. Cx will let us know within 30 days ; ordrng 1 W11395641 (Evap fan assembly)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Suffolk, VA 23434
Branden R.
Job Details: 03/03/2023
"cx complaint grinding noise - top load washer - pre-id start of the cycle checked unit and found drive pully unseated allowing it to spin on the sheild to gearcase , reseated and tested unit all major componets checked good and unit is running as designed , found when draining main drain on the house is backing up had to unplug unit before it leaked out of drain , advised cx they will need to contact a plumber drain to be clear ."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Richmond, VA 23224
Orbie
Job Details: 03/03/2023
cx complaint unit squeaking. found loose belt. replaced belt from vs. tested unit working as designed; ordrng 1 W11239857 (belt oa/vs)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Corapeake, NC 27926
Austin D.
Job Details: 03/03/2023
came out to resolve the issue. disassembled the unit as needed. replaced the harness and tested operation in a drain and spin and normal cycle. unit is running as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Columbia, MD 21046
Dustin F.
Job Details: 03/03/2023
"Contacted CX while at call before, CX stated she messaged and talked to office, had already rescheduled for next monday.; saved tckt"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHB04
Near Wakefield, VA 23888
Lucas R.
Job Details: 03/03/2023
"replaced control, heater did not come on, after 15 min run time still no frost pattern, replaced compressor drier and evap, pressurized, no visible leaks, vacuumed and charged, low pressure at 0, frost pattern forming, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hopewell, VA 23860
John P.
Job Details: 03/03/2023
CX complaint unit not cooling checked unit found compressor locked up. Ordering compressor.; ordrng 1 W11574734 (Compressor) and 1 2ctss (2ct ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY02
Near Springfield, VA 22152
Demonte S.
Job Details: 03/03/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator will not cool. Checked the Compressor for voltage. I'm getting 123.1Volts. I then ohmed the Compressor out. Pins 2 & 3 = 8.9 Ohms. Pins 1 & 2 = 4.2 Ohms. Pins 3 & 1 = Open. Unit will need the Compressor = W10160407, Drier = WPW10143759 & Coupler = W11506635. If the cx calls back order these parts. Don't go without parts. Can't charge the cx. Cx called back within 30 days."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fort Washington, MD 20744
Robert A.
Job Details: 03/03/2023
Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f4e3 f7e1. I cleared the codes and ran a service cycle. The unit filled with water and drained but no wash action at all. The unit needs a new sump assembly to resolve the issue. I'm ordering the part for the return.; ordrng 1 W11025157 (sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Georgetown, DE 19947
Michael E.
Job Details: 03/03/2023
Replaced IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/03/2023
"cx complaint sparking, found when started transformer vibrating badly then started smoking, ordering trans former, magnetron, diode and capacitor; ordrng 1 W11540981 (transformer) and 1 W11256462 (diode) and 1 W10850446 (capacitor) and 1 W10818686 (magnetron)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near McLean, VA 22101
Leon
Job Details: 03/03/2023
cx complaint was unit wasnt cutting on confirmed complant went to see if the unit was getting 120v which it wasnt getting it told cx they would have to get a eleticion out to look at the power first
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Elizabethtown, PA 17022
Justin L.
Job Details: 03/03/2023
Cx complaint agitator keeps breaking. Was able to access unit and found no saved codes. Found agitator had rounded and melted and seperated causing serated edges that are catching clothes and a potential cut hazard. Attempted to call safety but they are out so will reach out later today. Quoted cx for repair; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 03/03/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Locust Grove, VA 22508
Tanner B.
Job Details: 03/03/2023
"Installed new suspension, clutch and gearacse .. tetsed unit. unit was okay except for spin, hearing a rubbing sound and lots of wobble .. adjusted splutch incase it was causing noise .. even after verifing the units splutch/ cam was fine .. unit needs gearcase , belt and shifter; ordrng 1 w11449840 (gearacse) and 1 W11481722 (shifter) and 1 W11239857 (belt) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Potomac, MD 20854
Roberto I.
Job Details: 03/03/2023
"Replaced parts, ran a calibration cycle, a test cycle and then a drai and spin cycle. The unit worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Denver, PA 17517
Cody H.
Job Details: 03/03/2023
"cx complains unit is not cooling enough, states this has been happening for 2 weeks. CX also noticed since last repair FC light does not work. RC is showing 66*F, FC is showing 15*F. Evap has 1/2 frost pattern, compressor is running and evap fan is not running even under test 3. Evap fan is recieving 5.9v volts. Called MM about sealed system and was advised to order the sealed system, compressor, evap, drier and evap fan for return visit. When removing FC LED noticed the linner was ruptured by last repairing tech and the led was not plugged in, replaced with VS LED and lights now work as designed. Called techline about the linner and spoke to Steve SR#7735867100 who said that because the unit is out of warranty they dont reccomend any repair to the linner. Office to reach out when approve; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (drier) and 1 WPW10608485 (evap) and 1 W11224256 (control) and 1 W10846539 (evap fan) and 1 W10695459 (CH VS) and 1 look (look)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Millsboro, DE 19966
Michael E.
Job Details: 03/03/2023
"Replaced the motor, housing, wheel and seal as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LW00
Near Pikesville, MD 21208
Emmanuel R.
Job Details: 03/03/2023
"Cs unit is making a noise and smells, Couldnt confirm noise advised customer to record it next time it does it. I did notice the turn table roller wheels are out of round and they wont roll easily making a rubbing noise sometimes, unit heats and mag/trans are super quite. Also unit smells like burnt popcorn advised customer to wipe unit down with a cleaner and leave the door open for a while so unit can air out.; ordrng 1 W11252182 (ring-turn)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Vienna, VA 22181
Christian C.
Job Details: 03/03/2023
"Installed evap fan, and drain pan kit. Defrosted RC evap. Set temps to recommended."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Timonium, MD 21093
Alexander D.
Job Details: 03/03/2023
"cx complaint unit shaking excessively. inspected unit and verified complaint. no errors stored. unit is level, suspension tests good. cx is loading unit properly. checked under unit, a little play in gearcase and noticed the bottom of gearcase feels oily more than usual. removed rotor and found a little oil inside rotor. everything else checks good. ordering gearcase and slider. 2ct gearcase. call cx to schedule return visit once we have eta on parts; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Millsboro, DE 19966
Michael E.
Job Details: 03/03/2023
CX complaint: no heat. Tested and verified complaint. I found insufficient power from receptacle. 120vac on 1 leg but only 27vac on the other. Tested and term block and then at receptacle. I advised CX to have a licensed electrician look at this. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mechanicsville, VA 23111
Orbie
Job Details: 03/03/2023
cx complaint squeaking during operation with another loud noise at end of cycle. verified cx complaint. heard very loud metal on metal noise. checked gearcase found oil and wear on end where splutch goes. was sent actuator instead of splutch. replaced actuator and verified washplate is removable. ordering all parts to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WP22001995 (screw)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Gaithersburg, MD 20886
Julian H.
Job Details: 03/03/2023
CX complaint about unit leaking on bottom left when dispensing water took kick plate off found a leaky connector replaced with preid & working
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Remington, VA 22734
Tanner B.
Job Details: 03/03/2023
"Installed new motor/ cap and lid lock, tested unit. Found cold valve failed, unit needs new valve; ordrng 1 W11210463 (valve) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Carlisle, PA 17015
Fred G.
Job Details: 03/03/2023
cx complaint unit wont run. inspected unit and lid strike failed. aslo found fabric soften dispenser was clogged. was able to replace strike and clean out dispenser. tested unit and found unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Middletown, MD 21769
Jason A.
Job Details: 03/03/2023
CX complaint FRIDGE FC items got warm - ice cream melted. Found condensation on seals & ice bin & gaskets. Ice cubes are shiny & melting. Ran test 4 to verify 3way valve operation. Pantry UI good. Ran test 5 to check fan operation. Checked evaporators for ice build up. Check seals. Wipe off condensation & frozen lube on FC rails. Leaned unit back. Set mullion to 02 always on. LOOK - 2CountSealSystem. Check for condensation on return > JJ; ordrng 1 W10804160 (INVERTER) and 1 W10913906 (coupler) and 1 W11109499 (DRIER) and 1 LOOK (LOOK - 2CountSealSystem)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Potomac, MD 20854
Roberto I.
Job Details: 03/03/2023
"Cx complaint white resedue on dark clothes.Ran test mode, no errors. Tested hot and cold valve, tested darin and then water level sensor. Ran a test cycle, the unit worked as designed. Seems like cx runs the clean cycle with organic cleaner and then uses organic detergent for the wash. Called tech line, spoke to Ed, he checked for sewrvice piinters or software updates, found none. But hae thinks tha the issue is how the detergen interacts with water and suggested to use different detergent, warm to cold wash and deep water wash. Instructed cx. Collected $120"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mineral, VA 23117
Eric F.
Job Details: 03/03/2023
"Installed valve, could not locate control in bin. Tested unit, unit working as designed.; ordrng 1 look"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Reading, PA 19609
Cody H.
Job Details: 03/03/2023
"CX complains unit is not draining water. Found drain pump to be recieving voltage but not opperating. Replaced pump with prei.d pump and tested unit, unit now works as designed, no further work needed."