We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21205
Shane M.
Job Details:
06/13/2023
no show. called number provided. no answer. sdpics front door.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Vienna, VA 22180
Christian C.
Job Details:
06/13/2023
"Cx complaint unit is not turning on. Inspected unit no console leds light up. Getting 120VAC at control. Turned off power at breaker, disconnected console, opened door, then turned power back on and closed door. Drain pump kicked in. Installed new console. Issue still persists. Left console unplugged in case control is shorting out. Getting 4.8VDC to console. Left old part with cx. Ordering control.; ordrng 1 W11368631 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS06
Near Virginia Beach, VA 23451
Carl A.
Job Details:
06/13/2023
helped AR
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near York, PA 17403
Sal R.
Job Details:
06/13/2023
I was ableto access and replace the spray arm abnd the heating element . I was able to collect $120.00 for labor charges . UNit test good. I advised CX to run white vianger cycles to remove the burnt plastic smell . UNit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Mineral, VA 23117
Kyle A.
Job Details:
06/13/2023
Changed door and units is now as designed.; saved tckt
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model KBCS24RSBS04
Near Arlington, VA 22204
Lloyd B.
Job Details:
06/13/2023
"Cx complained the unit did not cool correctly. Inspected the unit and found that heater has 145ohms, and the thermostat has less then 1 ohm but the bi metal is open. Explained all to tech support since the bi metal was changed in jan and he says to change it again. SR777735460586. Unit needs new bi metal. Cx owes 110 for labor; ordrng 1 W10860146 (bi metal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS00
Near Gambrills, MD 21054
Israel R.
Job Details:
06/13/2023
Customer complaint unit is not filling ice maker with water she stated that she can hear the ice maker trying to fill but no ice is made. Ran test 56 no error codes ran 57 ice is harvesting. Ran test 58 and is colder that recomended settings. I then ran test 19 vavle is energizing but not water is coming through. Ran test 15 and the unit is not filling. The unit is not defrosting the fill tube this could be a board issue or ice maker issue or both. The customer wants to start with the control since the ice maker is harvesting and and calling for water. Ordering control board.; ordrng 1 WPW10675033 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Reston, VA 20191
Jason A.
Job Details:
06/13/2023
CX complaint FRIDGE water leak from valve. CX pulled out FRIDGE over wood floors! Water inlet hose side leak. Tubing is too rough to seal. Cut off damaged section but still drips. Tube is too short to recut & add coupler. Advised CX we will pull out unit > JJ; ordrng 1 W11346623 (Filter housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21224
Alexander D.
Job Details:
06/13/2023
"the pop cx provided from landers appliance is hand written with pencil and doesnt have model# on it. called office to see if we can get service call covered with this receipt and was advised that ST said we can make it work. cx complaint unit not cooling properly in either section. inspected unit and verified complaint. unit unplugged upon arrival. plugged unit in and compressor started making buzzing noise then tripped overload. tried replacing start device but same issue. put old start device back on. ordering compressor, uv dye drier and process stub. all parts in stock @tribles. called office and scheduled 2ct SS return visit for 6/16; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (uv dye drier) and 1 W11506635 (process stub) and 1 LOOK (LOOK)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Deale, MD 20733
David J.
Job Details:
06/13/2023
F8e1 long fill/no fillCX complaint unit is not filling with water arrived today and placed unit into diagnostic mode. Verified complaint when cold valve was not filling found error code above that describes the issue disconnected power and removed old inlet valve and found sediment on cold side which could be caused by unit being on a well. Replace with new valve Place unit into diagnostic mode again and tested and valves still did not fill inspected cold valve on the wall and it has a very strong leak and old valve. Customer is going to have valves replaced on wall due to leaking and age. Unit is working as designed job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Baltimore, MD 21205
Alexander D.
Job Details:
06/13/2023
cx complaint unit was shaking alot and not whole tub is leaning. inspected unit and verified complaint. found front right suspension rod came unhooked from bushing. replaced suspension. tested unit. no errors were stored. calibration and autotest ran good except screeching noise when spinning. found belt has worn grooves into pulley and motor pulley damaged from hitting floor. no oil leaking or play in gearcase. ordering belt and motor and marking preid splutch as will use on return. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11239857 (belt) and 1 W10832724 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gettysburg, PA 17325
Drew B.
Job Details:
06/13/2023
"cx compoaint that unit is not making ice and not cooling right, when arrived found mass amount of ice and frost on evap cover was able to removed and steam out completely and replaced pre id thermister but will need new harness W11650660 for the brown pin coming out did try to reseat back in but order and call to reschd,; ordrng 1 W11650660 (heater defrost)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Essex, MD 21221
Alexander D.
Job Details:
06/13/2023
upon arrival cx said he got vent cleaned again. replaced fascia. tested unit. unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Gettysburg, PA 17325
Drew B.
Job Details:
06/13/2023
cx complaintt hat unit is not making ice and when in testing had e2 and when test 57 the unit didnt find home and tried to fill the fill valve opens but no water and frozen will need the folliwng parts for complete full repair. call to reschd when in and approved.; ordrng 1 W11658802 (icemaker) and 1 W10846539 (ice box fan) and 1 W11226501 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Dumfries, VA 22025
Tanner B.
Job Details:
06/13/2023
"CX Concern the unit not cooling in FC . Found the fc almost room temp w/ compressor running .. Pulled evap cover and found frost accumalation only on cap tube going down the right side of evap and very bottom coil .. Compressor pins 13ohm, 5.5ohms and 6ohms .. Contatcted wpl techlinen sr#7736619485 compressor reading 16watts , should be 69-99watts ..; ordrng 1 W11580057 (compressor) and 1 nitrogen (nitrogen) and 1 2ct (2ct) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 2 W11506635 (coupler)s and 1 2ct (2ct)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Adamstown, PA 19501
Cody H.
Job Details:
06/13/2023
"CX complains unit will not run cycle, unit just drains and beeps. Unit power off on arrival. Found unit to have water in over flow, was able to clear water and test unit, unit did not leak in diagnostic test, ran unit through quick cycle to which unit did not leak. Unit is working as designed, no further work needed."
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Newport News, VA 23606
Justin W.
Job Details:
06/13/2023
"cx complaint unit fills and drains but does not wash. checked unit to find error codes f5e3, f8e1, unit lockes and completes diagnostics replaced control due to pressure sensor failure. tested unit working as designed advissed cx if unit messes up to take video of issue. cx agreed"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Baltimore, MD 21207
Shane M.
Job Details:
06/13/2023
cx complaint the unit isnt finishing cycles. found errors for lidlock & shifter. ordering lidlock w shifter.; ordrng 1 W10913953 (shifter) and 1 W11307244 (lidlock)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22301
Demonte S.
Job Details:
06/13/2023
Inspected the unit. Found that the cx is saying that there is Water Leaking from the Door on the Left after running two cycles. Ran Service Diagnostics on the unit. I'm getting FAE2 = Vent Wax Motor Electrical Problem. Checked the Vent Wax Motor. No signs of any leaks. Gasket is bent in on the Vent Wax Motor. Installed new Vent Wax Motor & Door Gasket. Tested the unit on Service Diagnostics Test. No leaks. I then started a Pro Wash cycle. I let this cycle run for 15 - 20 mins. No signs of leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS03
Near Harrisburg, PA 17112
Fred G.
Job Details:
06/13/2023
cx complaint freezing in FC. I found frost build up on right side of Freezer. I found right side bracket failed not allowing door to self close. I was able to clear up the freezer frost. I qouted cx for repair and cx accepted. replace right side bracket and found unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Richmond, VA 23229
Joseph D.
Job Details:
06/13/2023
Compressor pulling. .9 amps. Low side 40 psi. High side 40 psi. No frost pattern. No sign of leak anywhere. All indicators point to failed compressor. Unable to determine blockage. Must replace compressor and re-diagnose with nitrogen. P; ordrng 1 W10832994 (Compressor) and 1 Nitrogen(seeMarkplease) (Nitrogen)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chambersburg, PA 17202
Andrew S.
Job Details:
06/13/2023
"Cx complaint is that the unit is not responding. Upon arrival I found that the unit is not responsive to any inputs. I attemped to enter diag and was unsuccessful. I verified that the incoming voltage is correct. I also found that the lid was closed and would not unlatch. I am ordering the control, UI and drain Pump. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11478526 (Panel UI) and 1 W11419171 (Control) and 1 W11396717 (Drain Pump)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
06/13/2023
"Replaced parts, ran a UI test and then a test cycle. The unit worked and heated as designed."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ08
Near Waynesboro, PA 17268
Andrew S.
Job Details:
06/13/2023
Cx complaint is that the light blew under the unit and is now not working since they replaced the bulb. Upon arrival I verified the issue. I am ordering the control. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11552018 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS06
Near Virginia Beach, VA 23451
Austin D.
Job Details:
06/13/2023
came out to resolve the sealed system issue. cut open the system and found oil contanimated the whole system. took photos and called the amnufacturer. unit deemed unrepairable due to the contamintation in the unit. left cx with file number.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Wyomissing, PA 19610
Cody H.
Job Details:
06/13/2023
"CX complains unit is not cooling. Cx is within warranty according to POP of 8/1/22. Unit is unplugged on arrival, plugged unit in and unit start relay is trying to start but compressor isnt starting. called FG with findings who said to order compressor, drier, and process stubs along with all lock rings for return. Office set return visit. CX EMAIL ADDED.; ordrng 1 W11574734 (compressor) and 1 W11504431 (comp lr 1) and 1 W11504415 (comp lr 2) and 1 W11506621 (comp-charge lr) and 2 W11109499 (drier)s and 1 W11504445 (drier LR 1) and 1 W11504447 (drier lr 2) and 3 w11506635 (process)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Elizabeth City, NC 27909
Branden R.
Job Details:
06/13/2023
"cx complaint unit not cooling , checked unit and found compressor locked up on unit and not running when called for . vary hot to touch . ordering all SS parts for repair along with SS TECH . CX OFF WORK ON ALL WEDNESDAYS . ordering all parts for repair . cx agreed .; ordrng 1 W11574734 (compressor) and 1 W11109499 (dryer) and 1 W11598434 (evap) and 1 SSTECH (SS TECH) and 1 LOOKLOOK (LOOK LOOK)"
We serviced a
WHIRLPOOL WASHER
Model mvw7232hw1
Near Monrovia, MD 21770
Ricardo S.
Job Details:
06/13/2023
CX CANCELLED THE APPOINTMENT
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near South Riding, VA 20152
Jason A.
Job Details:
06/13/2023
CX complaint FRIDGE not making ice. CX noticed a few days ago that FC items were soft. Very weak frost pattern. Called office to schedule . 3CountSealSyst > JJ; ordrng 1 LOOK (LOOK - 3CountSealSyst) and 1 W10143759 (UV drier) and 1 W10913906 (coupler) and 1 W10832994 (compressor) and 1 W11492867 (RC evap)
We serviced a
AMANA DRYER
Model NED5800HW1
Near Nokesville, VA 20181
Richard B.
Job Details:
06/13/2023
"CX complant. Dryer making noise. Inspected unit and blower wheel threads stripped out and blower wheel spins Unable to remove wheel , Will need motor , screws , housing and wheel. Further work needed. In stock , RB; ordrng 1 W11364931 (motor) and 1 WPW10211911 (housing) and 3 WP489069 (screw)s"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS04
Near Chesterfield, VA 23838
John P.
Job Details:
06/13/2023
"Cx complaint unit not working, checked unit found wire not seated on ui seated wire, tested working as designed. Was unable to duplacte smell checked all elements and fans, all in proper range for ohms. Unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Washington, DC 20007
Emmanuel R.
Job Details:
06/13/2023
"Cs unit is making a whining noise, confirmed complaint. Found error code f0e2 over suds, diagnostics cycle passed. The whinning noise is coming from the water valves ,i adjusted the water pressure and it helped but needs to be replaced.; ordrng 1 looklook (Unit is stacked so we need a seconds tech.)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Richmond, VA 23229
Joseph D.
Job Details:
06/13/2023
Customer complaint unit shaking and won't latch confirm complaint latch is failed as well as worn suspension and tore up sound dead in a pad on cabinet ordering parts; ordrng 1 W11513248 (Latch) and 1 W11396716 (Suspension) and 1 WP8564458 (Absorber)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749AWW2
Near Silver Spring, MD 20902
Sherwood
Job Details:
06/13/2023
cx complaint is dw not starting. arrive today and i did confrim dw not starting. tested dw and found that control is getting 120v but not powerimng on or sending voltage. cx will need new control and bi metal to fix.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Richmond, VA 23229
Joseph D.
Job Details:
06/13/2023
"Cx complaint unit leaking from door, found Bellow caked with debris forming bad seal around door glass. Removed and reseated gasket, unit now no longer leaking"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Ashburn, VA 20148
Ezra M.
Job Details:
06/13/2023
evap frozen over in ff section. steamed out all ice.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chester, VA 23831
John P.
Job Details:
06/13/2023
cx say f1e1 - error code - dishwasher.. ordeing control ui and panel; ordrng 1 W11506011 (control) and 1 W11460908 (panel) and 1 W11460962 (ui)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS03
Near Lititz, PA 17543
Justin L.
Job Details:
06/13/2023
Cx complaint temps dont seem right. Was able to access unit and preheat oven. Using thermocoupler verified temps and adjusted offset. Unit now checks good no further work needed.
We serviced a
WHIRLPOOL DOWNDRAFT
Model UXD8630DYS6
Near Prince Frederick, MD 20678
David J.
Job Details:
06/13/2023
"CX complaint top trim on downdraft is not sitting straight. Arrived today and inspected unit and verified complaint found right side of trim to be sticking off a little compared to the left side. Removed top trim and inspected all parts found everything was securely down place trim on flat counter And trim had a little rock to it. Attempted to street tints trim, but was unsuccessful ordering parts for a return visit to make sure everything is laying down properly will return when parts arrive. ; ordrng 3 W10421517 (Clips)s and 3 WPW10421518 (Black retaining clips)s and 1 W10421520 (Trim stainless) and 1 W10421522 (Stainless trim decor?)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS4
Near Bristow, VA 20136
Richard B.
Job Details:
06/13/2023
"CX complant. Fan runs when door closed. Prior diagnosis found unit needs interlock and switches. Installed top interlock, Cycled power and unit working as designed , Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23237
John P.
Job Details:
06/13/2023
cx say humming or whirling noise - top load washer - end of the cycle change slider and found slider coming apart
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JV2
Near Sterling, VA 20166
Simon
Job Details:
06/13/2023
CX complaints oven too cold .UNIT checks oven bake ignater on and off .UNIT checks diagnostic mode NO ERROR CODE.orderde IGNATER OVEN.SZ; ordrng 1 W11524031 (ignater oven)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Richmond, VA 23234
John P.
Job Details:
06/13/2023
"Cx complaint not washing wash stuck on unbalanced mode currently, checked unit found slider has seperated and gearcase is leaking oil.Cx declinded replacment of gearcase but wanted slider replaced, replaced tested now working.Quoted cx:W11449841 gearcase $263.77W10734521 slider $19.94W11400156 suspension $106.28W11550891 agitator $80.26W11195971 stator $CBEW11260238 ROTOR $cbe; ordrng 1 W10734521 (slider JP/VS), used 1 W10734521 (SLIDER JP/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hyattsville, MD 20784
Samuel R.
Job Details:
06/13/2023
cx will defrsot unit and we will return tomorrow 3-6pm advised cx;
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Richmond, VA 23224
Chris B.
Job Details:
06/13/2023
cx denied service stated unit is under ext warranty
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Adamstown, MD 21710
Ricky E.
Job Details:
06/13/2023
"7-5 7-0 263.77, units gearcase seals are leaking. the gearcase has started to seize. the shifter, slider and motor are also faulty... customer is replacing the unit..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Richmond, VA 23221
Chris B.
Job Details:
06/13/2023
cx comp unit is not leveled insp unit conf cx comp leveled unit set unit to rec setting also informed cx of use and care unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Broadlands, VA 20148
Ezra M.
Job Details:
06/13/2023
"wet clothes in unit on arrival, ran drain and spin, unit very smooth on high speed spin. no errors stored. unit working properly. retested per cust request vibrating excessively. found slightly loose bolt on top , causing knocking noise, and increasing vibration, along with floor to room, can see vibration in dryer when washer barely spinning. advised cust floor part of issues."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRV22FVBL02
Near Rockville, MD 20852
Julian H.
Job Details:
06/13/2023
CX complaint about unit not making ice confirmed optics working icemaker cycling but not filling with water no power to valve no resistance on valve issue with both replaced from preid resume power & unit filled with water must wait 24 HRS TO SEE ICE CX PIF THRU APP
We serviced a
WHIRLPOOL DRYER
Model WGD9620HW3
Near Williamsburg, VA 23188
Justin W.
Job Details:
06/13/2023
cx complaint unit not drying properly and gas smell sense install. unable to locate gas smell ordering sniffer to help complete diagnosis sprayed soap water on incoming connector to find no bubbles. found unit needed to be leveled properly for clothes to hit moisture sensor. unit working as designed; ordrng 1 gassniffer (gas ssniffer)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Richmond, VA 23234
John P.
Job Details:
06/13/2023
"Upon arrival cx refused payment, tried to explain need pop."
We serviced a
WHIRLPOOL DRYER
Model GGW9250PW0
Near Toano, VA 23168
Justin W.
Job Details:
06/13/2023
cx complaint unit not heating. confirmed complaint tested tco to find while installed reading open. removed and retested tested good. reinstalled and tested unit working as designed
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Richmond, VA 23229
Joseph D.
Job Details:
06/13/2023
customer complaint unit shaking when washing a singular blanket explain loading techniques and replace suspension leveled and calibrated unit working as designed told customer to put more than one blanket in there and it will have a greater chance of not getting off balance. No email
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LBS00
Near Chesapeake, VA 23322
Zachery R.
Job Details:
06/13/2023
"cx complaint unit not heating, checked unit, unit has proper voltage, diode is good, line fuse is good, ordering transformer, cap, tstat, and 2nd tech to complete repair.; ordrng 1 W11249660 (transformer) and 1 W10561774 (capactr-mg) and 1 W11553234 (tstat)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Richmond, VA 23220
Chris B.
Job Details:
06/13/2023
cxc omp unit will nbot sztart apon arrival can hear locking and unlocking but unit will not acually lock found f5e3 store lid lock error unit will need lid lock mr stated it on 23e; schdld next appmnt for 6/21 WED !
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Charlottesville, VA 22902
Danny R.
Job Details:
06/13/2023
part not here cx will callback when it is; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYB04
Near Richmond, VA 23222
Chris B.
Job Details:
06/13/2023
cx comp sheet of ice in floor of fc insp unit conf cx comp found p track clogged cleared p trap and cut duck bill tested unit working as desighned collected 120 sc cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesapeake, VA 23322
Zachery R.
Job Details:
06/13/2023
"cx complaint unit not cooling, upon arrival cx stated they used hair dryer to clear frost build, fc at 0, rc at 40 degrees, come to find brown wire not seated to heater, reseated and used etape to secure connection, advised cx to allow unit to cool for atleast 24 hours before loading and ticket is open for 30 days. collect $165 check"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW2
Near Henrico, VA 23238
Joseph D.
Job Details:
06/13/2023
Mothership57@yahoo.com unit is white and I arrived at the stainless steel panel must order white panel currently back ordered; ordrng 1 W11613481 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Harrisburg, PA 17112
Fred G.
Job Details:
06/13/2023
cx complaint units FC is not getting to temp. i found cx stated units FC frosted up. cx did unplug unit and let unit defrost. when i arrived i found unit was at normal temps. I removed evap cover and foud evap harness wire pulled out of connector. I was able to secure connector for now. called TC (SR776623884) to get heater ordered due to part showing special order. part is in a BO state. whirlpool will ship part to cx. once in cx will call and set up a return visit.; ordrng 1 W11650662 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8CHMXKQ04
Near Glen Allen, VA 23059
Thomas B.
Job Details:
06/13/2023
Cx complaint ice build up in freezer compartment can hear fan hitting ice ordering fan motor and blade as well as the thermostat harness to fix issue; ordrng 1 2187686 (harns-wire) and 1 WPW10189703 (motor-evap) and 1 WP2163777 (blade-fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Harrisburg, PA 17112
Fred G.
Job Details:
06/13/2023
"cx complaint unit stopped making ice. inspected unit and first took a FC temp and found 0 degrees. ran test 56 Ice fan came on. test 120 I found ice maker was stuck in harvest mode. test 120 did nothing, no movement from ice maker. unit needs ice maker to correct issue. i qouted cx for repair and cx declined. charged cx only for service call $120"
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Glen Allen, VA 23060
Thomas B.
Job Details:
06/13/2023
Cx complaint unit is not working properly inspected unit found errors F6E2 and F6E3 for ui communication issue ordering the user interface assy and will return with control; ordrng 1 W11112656 (Console)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Leesburg, VA 20176
Ricky E.
Job Details:
06/13/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Glen Allen, VA 23060
Joseph D.
Job Details:
06/13/2023
Replaced faulty fascia and unit now working properly. No other issue found no error codes working as designed
We serviced a
WHIRLPOOL RANGE
Model UMV1170LB0
Near Bumpass, VA 23024
Kyle A.
Job Details:
06/13/2023
Cx complaint of unit growling and not heating. Did confirm units tranformer is making the growling noise. Unit is also not heating. Ordering high voltage parts for the return; ordrng 1 W11545871 (Transformer) and 1 W10754299 (Magnetron)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23223
Chris B.
Job Details:
06/13/2023
replaced heating elm collceted 110 cash
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Washington, DC 20005
Emmanuel R.
Job Details:
06/13/2023
"Cs unit is freezing food in the fridge and making a tapping noise, confirmed complaint. I found the diffuser is making a loud noise and not maintaining corrrect temps. Test 4 shows diffuser open and closes just not at the correct time due to thermistor out of spec. Ordering diffuser.; ordrng 1 W11236851 (diffuser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Midlothian, VA 23112
John P.
Job Details:
06/13/2023
cx say washer not draining - water remains in filter area - dishwasher change drain pump order contor do to unit paused; ordrng 1 W11672039 (control)
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNZS0
Near Washington, DC 20036
Emmanuel R.
Job Details:
06/13/2023
"Cs freestanding icemaker not making ice, confirmed complaint.I found the evap is not getting cold enough to form ice. Compressor runs and no signs of a freon leak, unit has a sealed system problem.Reccommended replaced both the evap and compressor.Customer paid in full. $1,587.88 3count sealed system.; ordrng 1 WPW10605286 (compressor) and 1 WPW10218037 (evaporator) and 1 WPW10200037 (drier-tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Hyattsville, MD 20785
Samuel R.
Job Details:
06/13/2023
cx complaint unit is making loud noise.inspected utu and could confirm cx complaint.found evap frozen over badly.advised cx uit has to be defrsoted.cx is going to clear unit so unit can defrost.turned unit off and advised to turn unit on after its defrsted so they can use unt while we wait for parts.will order parts needed for repair.checked thermister and checked out in range for temps in unit.WPW10487766 0 tribles WPW10436849 5 tribles ; ordrng 1 WPW10487766 (evap harness) and 1 WPW10436849 (heater)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Harrisburg, PA 17109
Fred G.
Job Details:
06/13/2023
"cx complaint unit makes noise while running. inspected unit and found 0 saved error codes. ran auto test and found unit did not make any noise. i lifted unit and found gearcase oil all over drive pulley. I also found about 10 coins between washplate and basket. unit needs gearcase, drive pulley, blet, washplate, 2 call count to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10752283 (washplate)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Moseley, VA 23120
John P.
Job Details:
06/13/2023
"cx complaint not cleaning dishes properly, run tested found motor not working, replaced sump assm. tested working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Gettysburg, PA 17325
Drew B.
Job Details:
06/13/2023
cx complaint that unit is leaking ice out the bin where the ice had been freezing under the container causing the container to start to seperate.. will need the bin and cx calling the extended wrrnty he showed me the email saying of the wrnnty and they didnt dispatch it over correctly. i infromed him next steps.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chesapeake, VA 23324
Zachery R.
Job Details:
06/13/2023
"cx complaint unit making loud noises. checked unit, unit displaying f0e9 off balance, f9e1 long drain. drain hose is taped to drain pipe so drain is not venting, removed tape, ran auto test cycle, water leaking from drain pipe, applied tape to drain hose and tested, no leaks atm, but advised cx that is not a permanent fix and they should contact plumber to have draining issue corrected. come to find oil leaking from bearings onto clutch, ordering parts needed to complete repair, advised cx we need plumber to fix drain issue before installing new parts to prevent future issues.; ordrng 1 W11449840 (gearcase) and 1 W10752283 (washplate) and 1 W11239857 (belt) and 1 WPW10280024 (drain hose retainer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Hanover, PA 17331
Drew B.
Job Details:
06/13/2023
cx had thought she cnceld apt spoke to whirlpool about wrrnty before us coming out?? no work
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS1
Near Virginia Beach, VA 23464
Carl A.
Job Details:
06/13/2023
"cx complaint of lower rack missing wheels and detergent dispencer not working,checkedu nit to find the following error codes F9E1,F10E1,F6E6,F8E2 also found the diverter motor not working on sum and motor advise cx fof repairs needed break down as follows 4/WPW10195417,lower roller asm,1/WPW10605057, hwasher Pump & Motor Assembly,1/W11032769,Detergent Dispenserservicecall break down as followsservice call 120.00parts 521.66shipping15.00labor 110.00sub total 766.66tax 31.30grand total 979.96cx will call back if moving forward with repairs; ordrng 4 WPW10195417 (lower roller asm)s and 1 WPW10605057 (Dishwasher Pump & Motor Assembly) and 1 W11032769 (Detergent Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Blue Ridge Summit, PA 17214
Andrew S.
Job Details:
06/13/2023
per previous diag I was able to access and replace the FC module. i then tested the light and found that it is now functioning as intended. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Virginia Beach, VA 23462
Carl A.
Job Details:
06/13/2023
"cx complaint of unit not dispencing water or ice,checked unit to find no water coming out of unit,checked water line out of the wall to find water not turned on at faucet, turn water on tested both icemaker and water dispencer works as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
06/13/2023
cx complaint unit wont start. I found when touching panel that the lights were not all working. I found the drain light and start light come on but none of the cycle lights work. I entered diag and found f10e2. I cleared code and ran a auto test and found unit did finish auto test. I found touch panel was faulty. replace panel and found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Virginia Beach, VA 23455
Carl A.
Job Details:
06/13/2023
"cx complaint of unit not working,checked unit to find that the strike and bezel to be defective casueing the unit not to lock,and start unit ordeirng parts needed for repairs; ordrng 1 W11545554 (Lid Lock Bezel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lanham, MD 20706
Samuel R.
Job Details:
06/13/2023
cx complaint unit upper rack falls down.inspected unti and found upper rack adjuster has failed.unit needs rack adjuster kit.W10712395 0 tribles; ordrng 1 W10712395 (adjuster kit)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Norfolk, VA 23509
Carl A.
Job Details:
06/13/2023
"cx complaint of unit not filling with water checked unit to find the following error F8E1,checked unit to find cold water valve to be faulty, replaced water vavles tested and calibrated unit works as designed break down as follows 1/W11165546 service call break down service call 120.00parts $86.86labor 110.00sub total 331.86tax 5.21grand total 337.07; ordrng 1 W11165546 (valve CA /VS), used 1 W11165546 (valve CA /VS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
06/13/2023
cx complaint units sparks are clicking when not in use. i found switch harness was faulty. called TC (W17EYX0APL2). replaced swtich harness and found unit now checks good.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Sterling, VA 20165
Simon
Job Details:
06/13/2023
"CX complaints DRAYER long dry time .UNIT checks .replaced TCO kit ,element heater ,dryer wire harness.UNIT tested NO UNIT works as designed.SZ"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
06/13/2023
upon arrival cx stated they ar getting unit replaced tomorrow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Reston, VA 20194
Simon
Job Details:
06/13/2023
CX complaints ice refrigrator not working properly .UNIT Checks .replaced control eva cover good condition .no dameged UNIT works as shoud be.SZ
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Moyock, NC 27958
Branden R.
Job Details:
06/13/2023
"came out to replace parts on unit , disasembled and replace all parts needed . tested unit and unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Richmond, VA 23233
Thomas B.
Job Details:
06/13/2023
Cx complaint ice door is not opening up removed and replaced the ice door assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Ashburn, VA 20148
Ezra M.
Job Details:
06/13/2023
"replaced icemaker, verified new ice maker cycled and filled properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Charlottesville, VA 22902
Danny R.
Job Details:
06/13/2023
cx said shelf fell and glass from products cut his wifes foot took pics of shelf nothing is broken look like shelf just came off and stuff broke called tech line made report sr 7736623869. called tech line safty there isnt any other shelves tput there and isnt broekn .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
06/13/2023
"cx complaint no cool, used steamer to clear frost build, come to find wires connected to bi-metal are defective not staying seated, replaced harness, advised cx wait 24-48 hours for unit to cool."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Elizabethtown, PA 17022
Justin L.
Job Details:
06/13/2023
As per previous tech was able to access unit and replace parts. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model MVWX700XW1
Near Manassas, VA 20112
Richard B.
Job Details:
06/13/2023
"CX complant. Washer not washing good. Inspected unit and found no error codes. Leaned unit back and found unit is leaking gear oil. Also basket is being pushed down from weight . Will need gearcase , suspension , splutch , belt and shield. CX paying 120 service call, RB; ordrng 1 W10780051 (suspension 133.32) and 1 w1072196 (splutch.39.91) and 1 W11132267 (gearcase 292.79) and 1 WPW10006384 (belt 24.98) and 1 WPW10427633 (cage 29.52)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23231
Chris B.
Job Details:
06/13/2023
cx comp unit is very loud insp unit conf cx comp found bolt back out of cam replaced cam on seated bolt tested unit wroking as desighned ]
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Virginia Beach, VA 23461
Zachery R.
Job Details:
06/13/2023
"could not get on base due to spread sheet not being sent over, called manager to get spreadsheet, no answer, left message stating to contact office for return visit."
We serviced a
MAYTAG DISHWASHER
Model KDFE204KWH0
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
06/13/2023
"CX complaint unit not washing.Ran diag, found F7E1, F9E2 and F8E4 errors. Ran a test cycle, noticed of noisy wash motor and drain pump. Unit needs sump/motor assy W11460946. Unit also needs new heater per sp W11540964. Model number on the unit didn't match the one on the p/o. Cx called AIG, I received a call from the office and was told me to proceed with the repair.; ordrng 1 W11460946 (sump/motor assy)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Boonsboro, MD 21713
Ken M.
Job Details:
06/13/2023
Control and lower harness replaced and tested. Unit is working properly. Old harness left with customer.
We serviced a
WHIRLPOOL WASHER
Model WRQA59CNKZ00
Near Leesburg, VA 20175
Ricky E.
Job Details:
06/13/2023
"instralled parts, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Fredericksburg, VA 22405
Robert W.
Job Details:
06/13/2023
Replaced gearcase and suspension unit is working properly.