Service History 471 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Salisbury, MD 21804

Michael E.

Job Details: 06/13/2023

Replaced the evap thermistor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS01

Near Lebanon, PA 17042

Cody H.

Job Details: 06/13/2023

"CX complains unit is not making ice. Found icemaker to have good rotation but not filling with water. Inspected fill tube heater and found a severed wire. Unit will need fill tube replaced for repair. Quoted cx for repair, CX agreed. Was able to replace fill tube and heater with pre i.d part. Tested icemaker and fill. Unit harvested and filled. Unit is working as designed, no further work needed. CX paid in full with card. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Edenton, NC 27932

Branden R.

Job Details: 06/13/2023

"cx complaint unit leaking , checked unit and found drops coming from side of unit where water inlet valve sits . tryed to uninstall and checked for proper seal on gasket . everything checked good and unit still leaking when properly installed ordering new one for repair . also ordering gasket and nut just incase .; ordrng 1 WPW10195536 (Dishwasher Water Inlet Valve) and 1 WP8531323 (gasket) and 1 WPW10508676 (nut)"

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Great Falls, VA 22066

Simon

Job Details: 06/13/2023

CX COMPLAINTS DW drain pump not drain .UNIT checks replaced drain pump hose .unit tested .UNIT works as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRP02

Near Wilmington, DE 19810

Taylor F.

Job Details: 06/13/2023

Cx complaint is no cooling. Replaced the RC evap from previous diagnosis as well as drier. Vacumed down and refilled with 5.50oz of 134A. Low side pressure was around 13psi. Unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Woodbine, MD 21797

Marc M.

Job Details: 06/13/2023

installed parts. found water turned off from supply to unit. pulled unit onto floor mat and restored water pressure. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Odenton, MD 21113

Israel R.

Job Details: 06/13/2023

"cx complained unit was making loud vibrating noises and freezing food under ice maker. . after inspecting the unit andf going into testing mode. confirmed that the damper is making loud vibrating noise, Ordering new damper and also getting silicone.; ordrng 1 WPW10479155 (control) and 1 WP99003172 (silicone) and 1 212643 (sealer-gum)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hagerstown, MD 21742

Ken M.

Job Details: 06/13/2023

"Customer canceled appointment, stated the ice maker is working fine now."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Odenton, MD 21113

Israel R.

Job Details: 06/13/2023

"Installed gearcase and slider, wasplate and slider."

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Hagerstown, MD 21742

Ken M.

Job Details: 06/13/2023

"Broil tube replaced and tested. Burner is now working properly, even burner across the entire burner length. Old part left with customer."

We serviced a

WHIRLPOOL WASHER

Model Wtw5105hw0

Near Wilmington, DE 19805

Taylor F.

Job Details: 06/13/2023

Cx complaint is unit leaking onto floor during every cycle. Found the drain line that the drain hose is going intpo to be restricted causing the standpipe to overflow. Cx needs to have plumber resolve issue with standpipe and unblock pipes. Unit is working as designed otherwise. Job is complete. Collected SC by CC.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Williamsport, MD 21795

Ken M.

Job Details: 06/13/2023

"Customer stated that another service company came out and replaced just the Orion board, but determined that the compressor had failed. Original issue was that the entire unit stopped cooling. Customer had the unit unplugged. Power restored and the fans turned on, but the compressor did not. Compressor windings tested good. Confirmed power to and through the Orion board to the main control. Compressor has taken out the replacement Orion board. Suspect the windings are shorting when heated up, but test fine cold. Ordering compressor kit. Parts and labor CBE.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier-tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFF2258FEZ04

Near Beltsville, MD 20705

Shawn D.

Job Details: 06/13/2023

"confirmed leak on drier from factory where they pinch it together.. cut drier off and oil is leaking and stinks, replaced the compressor drier coupler and vacume system down and filled and went into vacume. flushed system with nitrogen and same issue. cut drier open 36 and is black inside. so called techline to see if i should keep flushing or unit is to contaminated. nate sr#7736619463 said to try and get clog clear. isolated system and i have oil and little air coming oiut of cap tube isolated from return to cap. put another drier on and filled and same issue. i noticed drain pan has so much oil in it evap was already changed and no leaks or clogs on it. unit has internal clog called techline and documented spoke with andrew. left file number with cx to call lowes; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Westminster, MD 21158

Bernard M.

Job Details: 06/13/2023

"Replaced all parts, recalibrated and ran auto test, test completed without any further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/13/2023

Cx complained of a burning smell. Installed new smaller heater and it no longer touches the liner when on. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Westminster, MD 21157

Bernard M.

Job Details: 06/13/2023

"Replaced all parts per previous tech, unit heated wihtout shutting off. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Rockville, MD 20850

Ricardo S.

Job Details: 06/13/2023

replaced parts. NO RS NO RS

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Staunton, VA 24401

Danny R.

Job Details: 06/13/2023

installed parts checksok

We serviced a

KITCHENAID RANGE

Model Kgsk901sss02

Near Hyattsville, MD 20782

Brian F.

Job Details: 06/13/2023

"Cx states LF burner not igniting quickly enough, causing gas smell, tested and confirmed. Found the head sheared off one of the screws that mounts the burner head to the orifice holder. Removed coktop and cleaned around LF burner. Reassembled and tested, all surface burners now lighting consistently on the first spark."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Harrisburg, PA 17111

Fred G.

Job Details: 06/13/2023

i was able to access unit and replace the control as per previous visit. calibrated unit and ran auto test and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Falls Church, VA 22043

Lloyd B.

Job Details: 06/13/2023

"Cx complained of a noise. Inspected the unit and found when going to spin, a loud teeth on teeth screetching noise occured. Removed pulley and splutch and checked for damage but there was none. Put back in diagnostics and watched the unit shift. Checked harness at the shifter and all is well. Retested 2 more times and it now spins without noise. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model RMC305PVS01

Near Stafford, VA 22554

Tanner B.

Job Details: 06/13/2023

CX Concern the unit not heating.. went to replace the mag/ diode and found transformer spade connector shorted.. needs spade connector fixed and new transformer . will refund cx for mag and diode if not needed ...cx owes 110 for labor on return; ordrng 1 WP4375286 (transformer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Brandywine, MD 20613

Shane B.

Job Details: 06/13/2023

i was sent without the compressor. called parts warehouse and they said part was never delivered. they reordered part. schedule cx when part is delivered. cx is extremly upset and wants unit replaced.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Seven Valleys, PA 17360

Sal R.

Job Details: 06/13/2023

"CX complaint was that the unit was making a noise during the spin cycle. I found that the nbelt was caught on the motor poull,ey causing it to tear. i replaced the belt for van stock and unit test good.; used 1 W11239857 (BELT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Catonsville, MD 21228

Marc M.

Job Details: 06/13/2023

"cx complaint unit not producing ice following SS repair a little more than a month ago. also no response at deli drawer ui, which has since been disconnected. inspected unit and found temps of -1 degrees in the fc. ran diagnostic entry test 56 and found E0. ran test 57 and unit finished with an 01 designation (no ice dropped during test). ran test 45 and unit cycled for water. went to check emitter beam and found unit to have the3 icemaker turned off. switched unit back to on position and unit appears to now check good.; ordrng 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Ashburn, VA 20147

Ezra M.

Job Details: 06/13/2023

"unable to replicate leak, did find signs of water damage on console, ordering console and seal.; ordrng 1 W11622495 (console) and 1 W11412696 (seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Catonsville, MD 21228

Marc M.

Job Details: 06/13/2023

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Oakton, VA 22124

Jason A.

Job Details: 06/13/2023

CX complaint DW doesnt clean. Replaced sump assym. Run test wash 2X with unit out of cabinet. Pushed unit back in & start SENSOR wash. Good wash action & all 3 arms spins. NO LEAKS > JJ

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Delmar, DE 19940

Michael E.

Job Details: 06/13/2023

Replaced console as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Springfield, VA 22153

Tanner B.

Job Details: 06/13/2023

"Pulled unit w/ matt, replaced compressor and refilled unit.. Aloow 24hrs too cool . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Seaford, DE 19973

Michael E.

Job Details: 06/13/2023

"CX complaint: wont start. Tested and verified complaint. F1E2 error code. Door open message when door is closed. Replaced lid latch, tested unit and it is now working proeprly. Job is complete"

We serviced a

MAYTAG COOKTOP

Model MER4600LS2

Near Reinholds, PA 17569

Cody H.

Job Details: 06/13/2023

CX compplains they were cooking on unit and while unit was heating up with a pan ontop the unit began making noise and the top had failed. Found unit top had failure point at the ring of cooktop. Was able to replace cooktop with pre ID part. tested unit and unit is now working as designed. no further work needed.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC3

Near Odenton, MD 21113

Israel R.

Job Details: 06/13/2023

"Installed new suspension, Tested unit and the unit still shaking. But the unit is still shaking. I explained the customer that the designed will shake no matter what."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Winchester, VA 22602

Daniel J.

Job Details: 06/13/2023

as per notes installed ower harness due to failed connection to drain pump replaced calibrated and ran diag no errors after drained agitiated and spun no adnormal sounds during cycle

We serviced a

WHIRLPOOL DISHWASHER

Model KUDP01DLBS6

Near Manassas, VA 20112

Richard B.

Job Details: 06/13/2023

"CX complant. Light blinking , Inspected unit and after going into diagnostics, the unit would not advance . Will need control , No longer available. Collected 120 service call RB; ordrng 1 8564542 (nla)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Fairfax Station, VA 22039

Richard B.

Job Details: 06/13/2023

"CX complant. Ice overproducing. Measured bin thermister covered in ice and measures out of range at 3.086 . Changed thermister. Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Baltimore, MD 21209

Brian R.

Job Details: 06/13/2023

came out and replaced parts needed. unit shelves very brittle. left side cover craced but is in place. bottom of unit dry and unit seems to be draining now. checked over unit and will order plate and unit should be good to go.; ordrng 1 W10467416 (Plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Louisa, VA 23093

Kyle A.

Job Details: 06/13/2023

Cut out old compressor. Unit had a full charge in it. Replaced compressor and drier and charged unit with 55grams of r600. Unit now operates as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW5

Near Randallstown, MD 21133

Justin S.

Job Details: 06/13/2023

"replaced the tco and sensor and tested. the unit is spinning blowing and heating. no heat in the vent. used vent test kit and the tag does not fall off. removed vent and the unit is dropping the tag. informed the cx the unit needs the vent cleaned before using the unit.; ordrng 1 W11224254 (test kit(js vs)), used 1 W11224254 (TEST KIT(js vs)) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 06/13/2023

"Upon arrival i started removing top panel, removed the pressure switch but the new switch had a crack on the nipple and it wont hold any pressure. Please reorder pressure switch.; ordrng 1 w11316246 (pressure switch)"

We serviced a

KITCHENAID ICE MAKER

Model Kuix535hpa00

Near Timonium, MD 21093

Justin S.

Job Details: 06/13/2023

the unit was still out when i arrived. blew the system out with nitrogen. replaced the compressor condencer filter tube and base on the unit. vacuummed the system down and filled to weight. ran compressor test and does not pass. pressures were -10psi in the low side and 90psi in the high side at the end of the test. pressiures equilize to 40psi quickly. called tech support and spoke with a derrick. file number 7736554916. sent to eng; saved tckt

We serviced a

MAYTAG FREEZER

Model MBF1958FEZ01

Near Washington, DC 20015

Emmanuel R.

Job Details: 06/13/2023

"Cs after repairs unit stopped cooling, confirmed complaint. I found the unit with a full charge, inspected dryer and found it clogged. Replaced drier with vanstock Checked for leak no leaks found, vaccum unit down and held the vaccum filled 4.25oz r134a and set my thermometer. Temps started declining, customer and i watch the temps and gauges together. Temps dropped from 82 degrees to 43 in 15mins when i left. Advised allow 24hrs for unit to cool 100%. If problem persist , reccommended replacing evap."

We serviced a

WHIRLPOOL WASHER

Model WFW97HEDW0

Near Lochearn, MD 21207

Shane M.

Job Details: 06/13/2023

cx complaint the unit isnt finishing cycles proper. found F3E2. unit needs temp sensor. gave cx a quote for the repairs $293.16. WPW10467289 cx paid svc only by card.

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PRTS0

Near Potomac, MD 20854

Julian H.

Job Details: 06/13/2023

CX complaint about unit making ice but melting as it produce more found that grid cutter is taking a long time to cut ice sheet put unit on test mode & found that water level sensor is not reading well water amount need parts CX PAID FOR SVC CALL ONLY THRU APP WILL THINK ABOUT IT & CALL US BACK; ordrng 1 WP2313637 (grid-cuttr)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Baltimore, MD 21210

Shane M.

Job Details: 06/13/2023

installed parts. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Staunton, VA 24401

Danny R.

Job Details: 06/13/2023

"found bad conection ion drain pump reset conections and showed cx that unti had spin turned off due to them checking unit bc of intermintion spin , unit checksok passed diag after harness reset"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Silver Spring, MD 20904

Sherwood

Job Details: 06/13/2023

"cx complaint filling up to much and shaking. arrived and could confrim cx was overloading unit and washer needed to be leveled. also notice the noise was the drain hose hit back wall and water hoses, so i zip tied that where its not making noise. repair complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Williamsburg, VA 23185

Justin W.

Job Details: 06/13/2023

replaced control and tested when door is closed new control automatically powers turn table. reinstalled old control and tested unit working normally light not turning off. reordering control to complete repair. advised cx to have ground fixed on socket; ordrng 1 w11552018 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KUBR304ESS

Near Alexandria, VA 22301

Demonte S.

Job Details: 06/13/2023

Inspected the unit. Found that the cx is saying that the Refrigerator started to make a knocking noise and the front started to leak water. ( Cx had the unit Off on arrival.) Checked the Evaporator section. Found that the Drain hole was clogged with a peace of food. Unclogged Drain flushed Drain with Water. Water is now Draining. Unit is cooling. Unit is working as Designed. ( Cx has floor Damages due to water leaking out of the front door. Cx will contact whirlpool to see what needs to be done. All pictures are on Sd Pictures.)

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Gettysburg, PA 17325

Drew B.

Job Details: 06/13/2023

replaced valve and tested now operation no leaks anc hecks good .

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Seaford, DE 19973

Michael E.

Job Details: 06/13/2023

CX complaint: long dry times. Tested and verified complaint. Unit failed air flow test with and electronic air flow tester. Failed in the red. I advised CX to have venting cleaned out or replaced and recommended a hard metal vent for tight spaces behind unit. Unit is working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS1

Near Gettysburg, PA 17325

Drew B.

Job Details: 06/13/2023

cx complaint that unit is clsoing but making noise like popping and rubbing sound not the outter panel not the lower toe panel and when checking the inner lower door seal is buckeled up and rubs when closes.. needed W10909089 and cx paid in full and via check; ordrng 1 W10909089 (lower door seal)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Frederick, MD 21703

Ricardo S.

Job Details: 06/13/2023

"Cx complains that the top cold and cold setting not working, inspected unit, warm, hot and cool settiing works fine on any cycle, but the cold and top cold not woking at all. reset power, and works sometimes, i call TL sr# 7736619037 connections cks ok.. unit need ui assy.. order parts; ordrng 1 w11626077 (hmi board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW02

Near Centreville, VA 20120

Richard B.

Job Details: 06/13/2023

"CX complant. Not cold. Inspedcted unit and found unplugged. Cycled power and checked compressor and evap. Copressor started up and after ten minuets , No frost pattern on evap lines . Called Techline. SR7736625639 Techline recomended sealed system ,returning tech Read pressures and check for leaks, . Not in stock , further worjk needed, RB; ordrng 1 W11580057 (COMPRESSOR) and 1 W11506619 (TUBE) and 1 W11574641 (TUBE) and 1 W11506619 (TUBE) and 1 W10913906 (STUB) and 1 WPW10143759 (DRYER) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gloucester, VA 23061

Lucas R.

Job Details: 06/13/2023

"replaced harness and control, calibrated, tested, unit working as designed."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Ashburn, VA 20147

Ezra M.

Job Details: 06/13/2023

"ice ball at cap tube of fc evap, suspect inefficient compressor or leak at ff evap, ordering both.; ordrng 1 W10832994 (compressor) and 1 W11492867 (ff evap) and 1 W11506635 (access valve) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Topping, VA 23169

Lucas R.

Job Details: 06/13/2023

"cx complaint unit not cooling properly ff, checked unit temp at 45 degrees, heavy condensation, 1/4' gap at bottom of cabinet to liner, rivets popping out, called techline spoke with kurt, unit sent for lead review, non repairable. sr7736628535"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Deale, MD 20733

David J.

Job Details: 06/13/2023

"CX complaint unit is making a squeaking noise and also was off-balance. Arrived today and inspected unit and found no error codes. Ran a test cycle and found during the spin cycle. The unit made a small squeak. Went under unit to inspect and found a very small sign of oil on splutch. Replaced motor splotch and belt and tested unit again, and it continued to make a squeaking noise. inspecting the tub the tub had a slight bow which could be caused by a bad gear case or came from factory. Ordering gear case in tub for return visit. Customer understands tub will arrive to home and to inspect it. Visually the best he can. Will return with all parts come in.; ordrng 1 W11239857 (Belt DX VS) and 1 W11449840 (Gear case) and 1 W11513243 (Basket), used 1 W11239857 (Belt DX VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Baltimore, MD 21209

Brian R.

Job Details: 06/13/2023

came out to replace parts and cx has a few more issues. water is freezing and running out doors in fridge and down on freezer door. think thats where issue is coming from. checked over unit more and will order parts needed. as soon as parts are in office will schedule. believe all issue are coming from fridge section. freezer parts might not be needed. held off on new door for now.; ordrng 1 W10864518 (Service Kit) and 1 W11084807 (Drain Tube) and 1 W11087438 (Evaporator Fan Motor) and 1 Look

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS

Near Gettysburg, PA 17325

Drew B.

Job Details: 06/13/2023

cx fix themselfs no work ion fridge..

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS3

Near Churchville, MD 21028

Neil H.

Job Details: 06/13/2023

8-110-38-2CX COMPLAINT UNIT WOULD RUN FOR ABOUT 2 MINS THEN STOP AND DISPLAY BLINKING I RAN DIA/RESET AND FEW ERRORS APPERED FAN AND PUMP AFTER RUNNING THROUGH WITH NO ISSUE RAN NORMAL AND UNIT RAN FOR 30 MINS BEFORE WE STOPPED IT CX SAID IT WAS EVEN GOING CLOSE TO THAT LONG WROTE QUOTE FOR CONTROL 450.91 J/K $120 COLLECTED

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV04

Near Martinsburg, WV 25403

Ken M.

Job Details: 06/13/2023

Gaskets replaced and heat applied to close gaps. Unit is working properly. Old gaskets left with customer.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Virginia Beach, VA 23451

Austin D.

Job Details: 06/13/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation. unit is running as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Shepherdstown, WV 25443

Ken M.

Job Details: 06/13/2023

Customer complaint is that the unit has become unresponsive. Confirmed no response from the console. Console disconnected and power to the unit cycled. Door closed and the drain pump turned on. Control is good. Ordering console.; ordrng 1 W11162732 (console)

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Baltimore, MD 21230

Alexander D.

Job Details: 06/13/2023

"cx complaint unit intermittently making loud noise and not making ice. and when it does make ice, unit will leak onto floor. inspected unit and verified complaint. noticed reservoir hanging because the screw hole in liner that reservoir mounts with broke, pic saved. so whole reservoir is leaning causing water to spill out while filling and run out of water when pumping water up to evap plate. also found drain pump in back leaking. called techline for reservoir falling, sr#7736625479. TL deemed unit unrepairable. left cx with sr# and advised cx to call cx service for resolution."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Centreville, VA 20120

Richard B.

Job Details: 06/13/2023

"CX complant. Washer has error code , Inspected unit and found no error codes in diagnostics, Ran a wash cyckle reg norm hot and observed unit. Measured valves 1150 hot and 1221 cold . Advised CX to cut back on load sizes to stop excesses shaking and out of balance issues. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Rockville, MD 20852

Julian H.

Job Details: 06/13/2023

replaced electronics tested & working

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Haymarket, VA 20169

Richard B.

Job Details: 06/13/2023

"CX complant. Only hot water dispensed Inspected unit and found cold valve almost shut off. Ran a tap cold cycle and cold as well as hot entered tub. Changed valve and reran a tap cold cycle. Only cold valve filling now on tap cold . Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Clinton, MD 20735

Shane B.

Job Details: 06/13/2023

"cx complaint is frost build up in the FC section, RC door gasket not sealing and poor cooling in RC section. confirmed complaint. RC temp is 50, FC is covered in frost and RC door has a gap in the gasket at bottom left. i removed all frost from FC and cleared air channels going to RC. i started to adjust door gasket again and found a large gap in the liner at the bottom right . front metal lip of cabinet is pulled away from the plastic liner and door gasket is damaged at the right corner. i called techline to document, they labeled unit nonrepairable. SR#7736619226."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Lititz, PA 17543

Justin L.

Job Details: 06/13/2023

Cx complaint of condensation and door issues in rc. Was able to access unit and found that the springs in the mullion failed causing door closure issues and warm air into unit. Ordering mullion and setting return for Thur 6/22/23; ordrng 1 W11122876 (mullion)

We serviced a

WHIRLPOOL OVEN

Model KODE507ESS00

Near Baltimore, MD 21212

Shane M.

Job Details: 06/13/2023

installed part. unit working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Seven Valleys, PA 17360

Sal R.

Job Details: 06/13/2023

"CX complaint is that the unit is making a loud noise,. I found that the unit will need 1 idler pulley and rollers. I am ordering 1 dry kit (4392065). Once the contract is approved, please have someone form the office call to set a return date.; ordrng 1 4392065 (dryer kit)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Baltimore, MD 21230

Alexander D.

Job Details: 06/13/2023

"upon arrival found new valve damaged, connector came out, pic saved. replaced icebox fan. found it was full of ice from when golf ball was stuck behind drawer. also noticed some ducts in fz evap cover full of ice. cleared out all the. ice. tested unit. icebox fan running good now. reordering valve, call cx to schedule return visit once we have eta on part; ordrng 1 W11535162 (dual valve(REORDER))"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Haymarket, VA 20169

Richard B.

Job Details: 06/13/2023

"CX complant. Vent broken. Prior diag found unit needs vent and trim piece. Installed both vent and trim pieces , Tested unit and door opens and closes fully without interference, Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Silver Spring, MD 20904

Sherwood

Job Details: 06/13/2023

cx complaint dishes not getting clean. arrived today and found cx is not using rinse aid. tested the dw and spray arms are working water pressure is good but water temp is only 90 before purge after purge water got up to 110 degrees. so i advised cx to use rinse aid going foward and to purge hot water before turning on dw.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/13/2023

"Cx complained the unit made a noise during spin. Inspected the unit and found that the unit front to back, would shake. Lowered the front left foot and the unit no longer shakes. Did a rinse & spin with clothes to test and the shaking/banging went away. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Lexington Park, MD 20653

David J.

Job Details: 06/13/2023

"F0e3 overload F9e2 water ring detected F2e1 stuck key CX complaint unit is leaving clothes, dirty and full of lint. Arrived today and inspected unit. Found three error codes above cleared air codes and ran test 51 unit completed cycle inspected under unit and found gear case oil everywhere covering all parts after seeing this, I had found that oil is coming into the inner tub which is causing the customers, white clothes to get brown and black stains over them due to gearcase oil leaking. unit needs all parts that are associated with water being that is pushing the oil around everything in this unit ordering all parts for return visit and will return when parts arrive ; ordrng 1 W10811960 (Inner tub) and 1 W10902814 (Wash plate) and 1 W11393685 (Gear case) and 1 W10915700 (Stator) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10876600 (Drain pump) and 1 W11172234 (Dispenser assembled w/ valves)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/13/2023

Cx complaint unit is not working properly inspected unit found unit is working as designed water enters the unit and dampens clothes at first starts agitator then will add more water after agitation for several mins cx states it doesn't add enough water until it fills again informed this is by design unit is working as designed

We serviced a

MAYTAG MICROWAVE

Model MMW9730FZ02

Near Bowie, MD 20721

Leon

Job Details: 06/13/2023

went over pricing at the door and client refused unit to be serviced

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Saint Thomas, PA 17252

Andrew S.

Job Details: 06/13/2023

Cx complaint is that on certain cycles the unit is saying its dry in only a few minutes. Upon arrival I found no error codes. i then access the control and tested the moisture sensor at the control and found that it is reading OL when Jumping the strips. I also checked it at the connection in the bottom as well. I am ordering the moisture harness and will use the control on return. Please contact cx when the part is available to schedule the return visit.; ordrng 1 WPW10298258 (Moisture Harness)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Beltsville, MD 20705

Sherwood

Job Details: 06/13/2023

cx oven doesnt get up to temp. arrived and foun d oven wont pass 395 and is very intermittent. installed sensor. relay are intermittent and needs new comntrol.; ordrng 1 W11548749 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Woodbridge, VA 22191

Demonte S.

Job Details: 06/13/2023

"Installed the Compressor, Couplers & Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 2.0 Oz's of R600. Unit is starting to Cool. Unit is working as Designed."

We serviced a

MAYTAG DISHWASHER

Model MDB8979SFZ2

Near Bowie, MD 20721

Leon

Job Details: 06/13/2023

cx complaint dishwasher wasnt washing dishes thoroughly.confirmed issue by running normal cycle which had more than enough power. instructed customer on proper use and provided user care guide. customer will reach out if this solution did not fix issue

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Vienna, VA 22181

Christian C.

Job Details: 06/13/2023

Cx complaint unit is not working. Inspected unit no leds are working. Getting 120VAC from outlet. Polarity is correct. Getting 120VAC into control. No control led. Drain pump reading 20.5ohms. Installed new control. Calibrated unit and ran unit through diag cycle. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS10

Near Towson, MD 21204

Shane M.

Job Details: 06/13/2023

installed new tube. found a frozen over icemaker fill tunnel. went to removed ice piece but plastic snapped.SDPICS. cx still owes $90.00 for labor on return. ordering icemaker. Look (LOOK); ordrng 1 W11087434 (icemaker)

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM02

Near Richmond, VA 23236

Joseph D.

Job Details: 06/13/2023

This ticket was a mistake. At the time of last visit I originally could not get ahold of the customer and rescheduled for today. I later went back to customers house that day after she called me and resubmitted the ticket ordering a valve WPW10179146. I do not have the valve on my truck or on parts list. Reordering valve. ; ordrng 1 WPW10179146 (Valve)

We serviced a

WHIRLPOOL WINE CELLAR

Model WUW35X24DS02

Near Upper Marlboro, MD 20774

Leon

Job Details: 06/13/2023

sr#7736619978cx complaint wine cooler running but not cooling properly. Tested unit found compressor was not getting 120voltage from control. Ordering new control for replacement.; ordrng 1 W11298786 (cntrl-elec)

We serviced a

WHIRLPOOL ICE MAKER

Model WRF767SDHZ02

Near Stafford, VA 22554

Robert W.

Job Details: 06/13/2023

Arr at Cx and was going over charges and CX stated they had purchased an extended warranty and thought it was coverd advise CX to contact warranty company to have it dispatched in warranty.

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW2

Near Parkville, MD 21234

Shane M.

Job Details: 06/13/2023

arrived at leasing office. no records for service for 8417. moving on.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fredericksburg, VA 22407

Robert W.

Job Details: 06/13/2023

CX Complaint is the unit is giving off an oder. Inspected unit and found unit has no error codes ran unit and found unit not wanting to drain pulled unit and found the drain connector is loose reseatted and tested unit is working properly.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Abingdon, MD 21009

Neil H.

Job Details: 06/13/2023

BEZEL AND LATCH NEEDED LATCH NOT LINED UP WITH STRIKE AREA.; ordrng 1 W11545554 (Whirlpool Washer Lid Lock Bezel)

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Sharpsburg, MD 21782

Ken M.

Job Details: 06/13/2023

"Actuator and control replaced, calibrated, and tested. Unit is still turning the agitator in spin. Splutch nut is not loose. Am able to lift the basket up with the agitator still attached. Agitator removed and drive hub inspected. Found that the drive hub is not secured to the drive shaft, causing the issue. Unit needs a new drive hub.; ordrng 1 W10528947 (drive hub kit)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Perry Hall, MD 21128

Neil H.

Job Details: 06/13/2023

"CX SAID THAT IN THE LAST FEW DAYS UNIT COMPLETELY WENT OUT LINE FUSE BLOWN NOW AND SHE HAD A VIDEO OF A NOISE UNIT WAS MAKING EITHER THE MAG OR TRANSFORMER ORDER OTHER PARTS IN CASE NEEDED BUT MAG AND TRANSFORMER TO START AND LINE FUSE; ordrng 1 W11256462 (diode) and 1 W10850446 (capactr-mg) and 1 W11540981 ( Transformr) and 1 W10754514 (magnetron) and 1 W10864741 ( Thermostat, Magnetron) and 3 W10138793 (fuse)s and 1 W10531156 (filter)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Sharpsburg, MD 21782

Ken M.

Job Details: 06/13/2023

Customer complaint is that the lid is separating from the hinge on the left side. Inspection of the lid found that the plastic that supports the rod securing the hinge to the lid has failed. Unit needs a new lid.; ordrng 1 W11259006 (lid) and 1 look (look)

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2795FQ1

Near Leonardtown, MD 20650

David J.

Job Details: 06/13/2023

F8e6 no fill CX complaint pods are not deteriorating and getting into unit and can only use hot water arrive today and verified complaint checked for error codes and found one above. Cleared error code and ran diagnostic cycle. During diagnostic cycle. I found a cold water valve had barely to any water coming out of it inspected cold valve and it is turned on properly. removed old inlet valve and found cold side was completely clogged with sediment from well. Replaced inlet valve And tested unit unit is now filling properly and completed diagnostic cycle. CX paid in full job complete

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fredericksburg, VA 22407

Robert W.

Job Details: 06/13/2023

Replaced roller and Idler pulley.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Baltimore, MD 21215

Brian R.

Job Details: 06/13/2023

came out and replaced parts. couldnt install shield as screws not put back in or left to be found. will need to order 2 screws/ cover hanging up over washer. office will schedule.; ordrng 2 WP22001995 (Screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Fredericksburg, VA 22407

Robert W.

Job Details: 06/13/2023

"CX Complaint is the FC door not closeing. Inspected unit and found the FC door not closing properly, Found the FC rails not closing properly unit needs FC rails.; ordrng 1 WPW10397636 (LF rail) and 1 WPW10397635 (RH rail)"

We serviced a

KITCHENAID HOOD

Model KXU8030YSS0

Near Alexandria, VA 22301

Demonte S.

Job Details: 06/13/2023

Installed new Lights Sockets to the unit. Tested the unit. L.e.d. Lights are not working. L.e.d. Lights are Bad. Cx had one L.e.d. Light. Plugged in the L.e.d. Light . L.e.d. Light works. Cx now is saying that the Blower Fan Motor isn't working. Checked the Blower Fan Motor. Blower Fan Motor is getting power. Unit will need Blower Fan Motor & Control Housing.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Saint Thomas, PA 17252

Andrew S.

Job Details: 06/13/2023

Cx complaint is that the unit is going off balance on larger loads and is banging and will not restart. Upon arrival I found an F0E9. I cleared the error and ran the diag test. I found that the unit is able to complete the test without any issues. I then cycled the power and started a drain and spin cycle. The unit entered the cycle without any issues and spun. The unit is functioning as intended at this time.

Contact Us

About Us