Service History 470 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/07/2023

cx complaint the unit is still leaking underneath. checked the unit and found the insulation satruateda the left bottom corner of the unit. tried to recreate the leak and was unsuccesful. called techline. was told to replace the door seal on the bottom and the spray arm. either the seal isnt sealing all the way or the spray arm is clogged in a portion creating too much pressure on the other portions. ordering both parts. both in stock rescheduled for friday. cx is available after noon.; ordrng 1 W10909089 (door seal) and 1 W11101428 (spray arm)

We serviced a

MAYTAG DISHWASHER

Model MDB8979SFZ2

Near Sterling, VA 20165

Richard B.

Job Details: 06/07/2023

"CX complant. Rack falls down. Prior diagnosis found unit needs left and right adjusters , and cover. Installed and tested unit. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSS26C4XXY04

Near Elkridge, MD 21075

Robert L.

Job Details: 06/07/2023

"cx complaint not making ice, found no power to module, initially red light not on at emmitter, jumped out switches and reset power still showing no bin removed and seated connections at hinge, ui and emiiter, reset power red light returned, found only 45 volts to icemaker, harnes good for icemaker and at hinge, quoted $713 for control and icemaker, cx declined to repair, collected $120 visa"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Suffolk, VA 23434

Branden R.

Job Details: 06/07/2023

"came out to replace parts on unit , disassembled and replace front display ui. unit will need control UI behind the display . ordering proper part for repair .; ordrng 1 W11082783 (Assembly, User Interface)"

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model WET4024HW0

Near Charlottesville, VA 22903

Eric F.

Job Details: 06/07/2023

"Went to do install, found damage to tub. Removed unit with second tech assistance, inspected assembley. Found valve hoses reversed, blowing water down behind and under tub. Corrected hose assembley, tested unit, unit working as designed. Tub came in defective."

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUBL204ESB01

Near Clarksville, MD 21029

Justin S.

Job Details: 06/07/2023

the door has come in damaged again(pic). cx is tired of getting damaged doors and doesnt want to order another door

We serviced a

WHIRLPOOL DRYER

Model MEDP575GW1

Near Annapolis, MD 21403

Alexander D.

Job Details: 06/07/2023

"cx complaint unit making scraping sound and shaking. inspected unit and verified complaint. found front roller has big flat spot in it. replaced roller, tested unit. something is still rattling. found coin inside one of the drum baffles. removed coin, tested unit. unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Lititz, PA 17543

Cody H.

Job Details: 06/07/2023

"Was able to access unit and replace parts per previous visit. Tested unit, unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL FREEZER

Model WED9450WW1

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/07/2023

"Installed new belt and pulley , tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/07/2023

cx complaint the unit is making a loud noise during dispensing water. found the unit with alot of water pressure being supplied to the unit. cut back the pressure some and the unit seems to be dispensing alot better without as much pressure. unit is good to go. if the issue persists. we will need to add a regulator on to the back of the unit. let cx know and to call us if the issue persists.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Virginia Beach, VA 23453

Austin D.

Job Details: 06/07/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. ran a calibration cycle. unit passed. ran a drain and spin and normal to test unit fully. unit passed all tests. unit is good to go.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Boyds, MD 20841

Ricardo S.

Job Details: 06/07/2023

"Replaced inlet valve, unit tested several times and water level is good, also the water pressure from sump pump is good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/07/2023

last vist temps lower than set point but also had items hanging over shelf informed customer air flow restrictions this vist nothing blocking back wall no items froze but complaint of jelly in glass jars harder than normal temps near sensor 38 f back wall top shel and second 38 f informed customer glass retains cold better than plastic and we could raise the temp

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Yorktown, VA 23690

Lucas R.

Job Details: 06/07/2023

"replaced control, compressor came on pulling .5 amp draw, pressures -20 and 75, pressurized nitrogen, found pinhole leak on suction line at evap, repaired with lok ring, vacuumed and charged, pressures 5L 110H, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Winchester, VA 22602

Ezra M.

Job Details: 06/07/2023

"not cleaning properly. no errors stored, ran full diag cycle, completed normally with no errors. unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Woodbridge, VA 22191

Robert W.

Job Details: 06/07/2023

"CX Complaint is the unit isnt operating properly. Inspected unit and found no error codes tested unit and unit is working properly, CX instruction on how to start unit, Unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Clarksville, MD 21029

Justin S.

Job Details: 06/07/2023

cx says the unit has a lot of vibration in cycle ever since they first got it. unit is on the second floor and on a pedestal. the unit is not rocking when i check for level. put the unit into a spin and can feel the unit vibrating the room and the dryer next to the unit during ramping. f0e2(suds) error code in memory. ran the auto test cycle and the unit is filling draining and spinning good. the suspension bouces back good. called tech support and spoke with a bruce.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/07/2023

Cleared ice/ water and installed new fan w/ harness in fc. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Waldorf, MD 20603

Shane B.

Job Details: 06/07/2023

cx complaint is the FC light not coming on when door is opened. i found a small amount of frost causing the switch to get stuck. once cleared the light worked fine. verified gasket is sealing. cx said they had freezer overloaded for a cookout recently and door may have gotten stuck open slightly letting warm air in. unit is now working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204ESS1

Near Alexandria, VA 22307

Lloyd B.

Job Details: 06/07/2023

"Cx complained of a leak. Inspected the unit and found signs of water on the front panel but, no signs of where it comes from as the problem could not be duplicated. The cx is unaware of when it happened and cannot recall seeing water on the floor. The marks are on the right side where there is no vent. Removed the front and there is no water marks on the inside near the control, where the water mark is opposite on the console. Cosmetic issue cx does not want a new panel. Job complete; ordrng 1 WPW10751392 (panel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Quinton, VA 23141

Chris B.

Job Details: 06/07/2023

cx comp gap in fc door gasket insp unit conf cx comp seated door thawed ice from gasket and door seat heated and seated gasket unit sealed and working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Newport News, VA 23606

Justin W.

Job Details: 06/07/2023

"cx complaint unit not functioning and stops mid cycle. checked unit to find intermittent continuity in harness between control and pump. unable to locate harness split. checked to find error codes f8e6,f9e1. found oil leak near gearcase.ordering harness and gearcase to complete job.; ordrng 1 W11568984 (harness) and 1 W11510461 (washplate) and 1 W10752187 (screw) and 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"

We serviced a

GLADIATOR REFRIGERATOR

Model GAFZ30FDGB05

Near Falls Church, VA 22043

Christian C.

Job Details: 06/07/2023

Cx complaint of frosting in cavity. Inspected unitfound frost inside unit. Called techline found liner to be warped. Found gap between liner and outer shell. Advised to seal with silicone. Cx says they will call whirlpool before try to get it repaired. If cx calls back order 482338-silicone

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Culpeper, VA 22701

Danny R.

Job Details: 06/07/2023

unit had issues with parts per wp tewch line i installed parts and parts installed two times found gear care shaft moves not allowing shifter and stator unit is put up for review wp will contact us for further info of what to do .; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Norfolk, VA 23510

Carl A.

Job Details: 06/07/2023

"cx complaint of unit leaking water ,checked unit to find water leaking from icemaker,found icemaker to have cracked on side of maker ,replaced icemaker was unable to tested unit fully as water had been cut off to building advise cx if they have any more problem to call back"

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt970sakz0

Near Alexandria, VA 22307

Lloyd B.

Job Details: 06/07/2023

"Cx complained the unit did not drain. Inspected the unit and found that it fills and tires to drain, but is slow. Under the sink, the drain line was clogged. Was able to knock debris loose from the line and tested 3 times and it now fills and drains fully. Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WEG515S0FS2

Near Suffolk, VA 23435

Zachery R.

Job Details: 06/07/2023

"cx complaint flames too high. checked unit, all burners including oven flames are too high, adjusted burners, no difference. ordering regulator and returning with pressure tester for proper diagnosis.; ordrng 1 W10898290 (valve-gas)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC

Near Odenton, MD 21113

Emmanuel R.

Job Details: 06/07/2023

Started taking unit apart but then I opened the suspension box and found 3 out of 4 suspensions rods not straight. Reorder suspension. rescheduled 6/13/23; ordrng 1 W11396716 (suspension)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Fairfax, VA 22031

Jason A.

Job Details: 06/07/2023

CX complaint FRIDGE door alarm flashing at display & FC has frost & ice buildup. Cleared all ice. Heated rails & wiped away frozen lube. Lube not rated for FC temps & hardens slows down rail door closure. Heat gasket to remove wrinkles. Replaced magnets & controls. Test dispensing. Leaned unit back to assist closing > JJ

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Newport News, VA 23606

Justin W.

Job Details: 06/07/2023

"cx complaint unit does not complete cycle. checked unit to find error codes f0e3,f2e1. checked to find signs of gearcase leak on tub. ordering parts needed for repair.; ordrng 1 W10752187 (screw) and 1 W11550891 (agitator) and 1 W11393685 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"

We serviced a

WHIRLPOOL WASHER

Model WFW862CHC4

Near Alexandria, VA 22314

Lloyd B.

Job Details: 06/07/2023

"Cx could not figure out the cycle. After reading the manual, infromed the cx on how to use the appliance. Cx instruct. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Jessup, MD 20794

Robert L.

Job Details: 06/07/2023

"cx complaint not cooling found temps 45 Rc, 28 Fc, found only 1 rung down to bottom of frost pattern, compressor on pulling 1.08 amps and all fans running, sealed system leak, ordering compressor , evap and drier, office scheduled for thurs 6/15 3 count sealed system; ordrng 1 W11557671 (compressor) and 1 W11504415 (fitting 28A) and 1 W11504431 (fitting 28B) and 1 W11506619 (fitting 28C) and 1 W11109499 (drier-tube) and 1 W11504433 (fitting 31A) and 1 W11504447 (fitting 31B) and 1 W11546692 (Fc evap) and 1 W11504448 (fitting 16A) and 1 W11506620 (fitting 16B)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Suffolk, VA 23435

Zachery R.

Job Details: 06/07/2023

"cx complaint unit is loud and rust in wash basket. checked unit, come to find oil leaking from bearings onto clutch, belt, and motor, quoted cx for repair. cx paid $120 service call, advised ticket is open for 30 days."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Chesapeake, VA 23321

Zachery R.

Job Details: 06/07/2023

"replaced motor, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Chesapeake, VA 23321

Zachery R.

Job Details: 06/07/2023

"cx complaint unit displaying f2e2 and no repsonse. checked unit, unit has 13vdc supplied to ui, quoted cx, cx approved repair, replaced ui, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Jessup, MD 20794

Robert L.

Job Details: 06/07/2023

"cx complaint nto cooling found temps 60 RC 28 FC, found evap frozen over, found bimetal open on test 6 , found no voltage off control at P2-7 heater output, ordering control and will use evap harness on return, collected $230 visa cxx paid in full; ordrng 1 W11224256 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Clarksville, MD 21029

Robert L.

Job Details: 06/07/2023

"installed damper per previous, much quieter, tested all ops ok"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Seaford, DE 19973

Michael E.

Job Details: 06/07/2023

CX complaint: long dry times and stops before clothes are dry. Burnt lint smell. Tested and verified complaint. I ran air flow test with an electronic air flow tester and unit failed in the yellow. I disconnected vent line and ran test again and unit passes without vent attached. I advised CX to contact builder on this since unit is less than 1 yr old. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Smithsburg, MD 21783

Andrew S.

Job Details: 06/07/2023

Cx complaint is that the dryer is just humming but won't rotate. Upon arrival I i attempted to start the dryer and verified the complaint. i then held the door switch and started the dryer. I spun the drum and found that the motor was able to spin the drum on its own. I found that the motor is unable to start the drum. I am ordering the motor and blower wheel. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near McLean, VA 22102

Simon

Job Details: 06/07/2023

CX complaints DW washer not cleaninig properly .UNIT checks .uit replaced CONTROL (MAIN) UNIT tested in diagnostic mode .unit works as designed.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Columbia, MD 21045

Robert L.

Job Details: 06/07/2023

"cx complaint no light and display not lite cant chang e temp, found unit running fine temps 40 RC and 6 FC (FC packed), found door, switch not responsive, harness foamed in and exptemely short, explained liner needed to be cut to access, replace switch from truck stock, cx was ok with way liner was left (see pic), tested all ops ok"

We serviced a

MAYTAG OVEN

Model MGR6600FZ

Near La Plata, MD 20646

David J.

Job Details: 06/07/2023

"CX complaint unit will reach temperature and then after 10 minutes click back on again. Arrive today and inspected unit and verified her complaint. Tested unit and found unit working as intended. Customer was unaware how unit shuts off after reaching temperature and cut back on after temperature drops. She had never heard that noise before. She had stated she does not bake a lot, but this time in particular she was around and heard it happen, and just did not know if that was working properly. Inspected all features everything is working as intended. Explain to customer how this unit works Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Ashburn, VA 20148

Ken M.

Job Details: 06/07/2023

"Customer complaint is that the unit runs for a long time or would not stop. Checked for stored error codes and found F0E1. Ran tests 1, 2, and 3 and the water lines are not reversed. Ran test 12 and the unit is draining, but the pump is excessively loud. Rest of the cycle ran normally. Inspection of the drain catch and hose found no obstructions. Drain pump impeller is loose. Ordering drain pump.; ordrng 1 W11458345 (drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Waldorf, MD 20602

David J.

Job Details: 06/07/2023

"CX complaint customer is concerned of new smell not going away. Arrived today and inspected unit tested and inspected both bake and broil elements and they were working properly tested and inspected all burners as they were working properly as found everything was tight With no issues. Ran convect bake and fan pulsed correctly and was running when it needed to. Preheat oven to 325° on convect and opened door and had no smell. Smelt around unit and could not find any smell that would be concerning. Customers husband has stated the smell has definitely gone away more since it was purchased, but they just wanted to verify to make sure everything was OK to use. I found no issues with unit and unit is safe to use. Unit is working as intended. Call Techline safety to document findings."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Waldorf, MD 20602

Shane B.

Job Details: 06/07/2023

installed ordered part and set a timed dry cycle for 50min. after 10min the timer had advanced to the 40min mark. unit is working as designed.

We serviced a

KITCHENAID COOKTOP

Model KGCD807XSS02

Near Accokeek, MD 20607

Shane B.

Job Details: 06/07/2023

glasstop was shattered when i arrived. this is the 3rd glasstop that was delivered damaged. i called the parts specialist and they are going to have new glasstop shipped to the office to be inspected before being sent with tech. schedule when part is available.; ordrng 1 W10296933 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Clinton, MD 20735

Shane B.

Job Details: 06/07/2023

complaint is the unit not making ice. confirmed complaint. cycled IM and it competed cycle. valve buzzed and i can hear water running but nothing made it to the IM. i pulled unit out and found the water line to the valve was not plugged into the valve. tried to attach it but the valve is damage and it will not stay attached. repalced valve with preIDed part and tested IM again. this time IM filled properly and unit did not leak. working as designed.

We serviced a

MAYTAG DRYER

Model MEDX700XL0

Near Clinton, MD 20735

Shane B.

Job Details: 06/07/2023

installed orderd part. teste dunit for cx. unit is workign as desgined.

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Baltimore, MD 21215

Brian R.

Job Details: 06/07/2023

cx complaint is unit not working and lid locked and wont power on or do anything. units plugged into a GFI plug. tried code and nothing. checked power at plug and plug is dead and wont reset. tried pushing buttons a few times and cant reset. went down to check breaker and breaker was tripped and also a GFI breaker. reset and now unit checks. advised cx to replace outlet as well as breaker if issue comes back as unit checks. job complete.

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Chevy Chase, MD 20815

Israel R.

Job Details: 06/07/2023

"Customer complaint unit is not heating. We tested unit and found the unit is not heating. Remvoed covers and tested heater and found heater is OL. Repalce heater collected in ful. Unit is back to normal operations.; ordrng 1 WP3387747 (element 85.68), used 1 WP3387747 (ELEMENT IR VS) from stock"

We serviced a

KITCHENAID OVEN

Model KODE500EWH20

Near Bethesda, MD 20814

Israel R.

Job Details: 06/07/2023

Went to installed the new trim and was all torn apart. I put back together and when i closed the door the vent popped apart. ALso the door is rubbing because there is not space between the warming drawer under it and the trim. There is not plywood or support unde the oven so it dips down. Reordering dent please make sure we check the vent it should come in une piece because is glued together. Adviced the custoemr that to get it perferct they need to take the warming drawer and trim the cabinet or installed plywood under the unit soe it does not dip and hit the trim.; ordrng 1 W11369885 (Vent (CHECK MR/MA))

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS02

Near Alexandria, VA 22314

Jason A.

Job Details: 06/07/2023

"CX complaint FRIDGE would cool down & FC items freeze for aout 24hrs then temps get warm. Checked evap & no frost pattern. Look for UV dye. loside in vac & hi side 50psi. Turned on compressor & lo side went to deep vac. See Sdpics. Checked schraeders lo side has possible leak. Pulled out unit & check condenser & all components for UV dye. None found in pan or rear of unit. Replaced lo side schraeder & run vac, Held for 20+ minutes. I dont have a nitrogen regulator in loaner van. Run vac & refilled with R134a. Good frost pattern forming. Advised CX leak possibly in cabinet & wont be repairable > JJ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf736sdam14

Near Suffolk, VA 23434

Branden R.

Job Details: 06/07/2023

"cx complaint unit not making ice , checked unit and found all fans running as designed . fridge temp at 38 and freezer at 5 ice box fan tested good . checked for ice maker error codes and it had a E2 icemaker lost home postion not allowing unit to cycle ice maker . unit will need new ice maker for repair . quoted cx for new ice maker and cx unsure if repair or replace at this time . CX PAID SERVICE CALL IN FULL . saved quote"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Chesapeake, VA 23320

Austin D.

Job Details: 06/07/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts and tested operation. unit is running as designd. no error codes present after parts replaced.

We serviced a

WHIRLPOOL DISHWASHER

Model kdte204kps1

Near Alexandria, VA 22314

Lloyd B.

Job Details: 06/07/2023

"Cx complained the unit did not operate. Installed new sump assy and tested and it now fills, washes and drains. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ4

Near Great Falls, VA 22066

Richard B.

Job Details: 06/07/2023

unable to leave voice mail message about part not here. Voice mail box full. RB

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRP02

Near Wilmington, DE 19810

Taylor F.

Job Details: 06/07/2023

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the RC evap to be defective causing refrigerant to leak out. Temps were 38 in FC with a ball of ice on evap and 48 in RC with a partial frost pattern. Ordering RC evap and dye drier. Called office and rescheduled for 6/13/23. 2CT SEALED SYSTEM; ordrng 1 W11492867 (RC evap) and 1 W10143759 (drier (service))

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Clinton, MD 20735

Shane B.

Job Details: 06/07/2023

"cx complaint is the unit not dispensing ice or water. tested dispensor and found it does flow but flow is weak. replaced filter with 1 cx had on hand, flow looks much better. ice bin is full of ice but dispensor just buzzes when paddle is pressed. even with bin removed auger motor does not turn, only buzzes. no frost under ice bin. auger motor has voltage. ordering auger motor. cx showed me a broken bracket on the top drawer in FC section. orderign left side bracket. cx paid in full for repair. schedule when parts are available.; ordrng 1 W10822606 (motor) and 1 W11131390 (bracket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 06/07/2023

"cx complaint is the water dispensor still being a trickle. cx said after last visit he had a plumber out and pressure to the unit is now 70psi. i tested dispensor and got only a small trickel then nothing. ice bin is mostly full but cubes are small and fill tube is now clogged with ice. i removed filter and tested again, still no flow. pulled unit out and checked pressure at supply. it seems to have good pressure when disconnected from the unit. unit is set to recomended temps. prob shows 31 in RC section. used heat gun to warm resoviour but it didnt feel frozen, no changes after heating. ordering filter head and valve for return visit. schedule when parts are avilable.; ordrng 1 W11162042 (housing) and 1 W11546685 (valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Leesburg, VA

Lloyd B.

Job Details: 06/07/2023

"Cx complained the unit did not operate. Installed new sump assy and tested and it now fills, washes and drains. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Hughesville, MD 20637

David J.

Job Details: 06/07/2023

"CX complaint unit is not dispensing water or making ice. Arrived today and inspected unit and verified complaints. Found when dispensing water no water would come out and found small chips of ice in ice bin. When pressing dispenser I could hear water valve turning on. Called unit out and inspected waterline and found valve was turned off. Turn valve on and tested water Spencer and now have water coming out. Before testing I had removed water filter but after turning water on, I replaced water filter and water started to come out but then turned to a trickle. Removed filter again and tested and it is dispensing properly. Customer stated they recently had change the water filter its possible the water filter was bad. Filter head was not making any noise while dispensing and after water filter was removed there was no trickle of water coming from filter head. Filter head is good as well as inlet valve. Customer is going to purchase a water filter and call us and let us know if anything changes. Unit is working as designed job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Laurel, MD 20708

Emmanuel R.

Job Details: 06/07/2023

"Installed process stub to check pressure, system had a full charge. Compressor only pushing out 15psi and -1 vaccum. Compressor not working properly. Replaced compressor and tested for leaks. No leaks found. Filled with 50oz r600.Unit is now buidling a frost pattern. Advised allow 24hrs for unit to get cold."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/07/2023

cx cancled at the door.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bethesda, MD 20814

Israel R.

Job Details: 06/07/2023

Customer complaint unit is not defrosting. I tested the unit and found the unit is not defrosting. thawed frost found the harness for the heater has come loose and damaged the harness. Unit will need new heater. Splice heater connector to make it work for the customer. Ordering heater. The heater is special order part.; ordrng 1 W11650660 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Laurel, MD 20707

Emmanuel R.

Job Details: 06/07/2023

"Cs unit is not cooling again,confirmed complaint.I found the evap frozen over, defrosted unit thermsitor reading 34k in freezer frozen over, control wont turn heater on diagnotics, Unit needs a control board , heater and harness with thermistor.; ordrng 1 W11321508 (control) and 1 W11650662 (heater). Unit needs a control but im ordering everything to be replaced"

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Mechanicsville, MD 20659

David J.

Job Details: 06/07/2023

"CX complaint kitchen is being remodeled and when unit came out of box, they were small cracked edges on edges of cooktop arrive today in verified complaint found no issues that customer had caused that unit arrived as is ordering black glass cooktop for return visit and will return when part arrives; ordrng 1 WPW10396824 (Black glass cooktop)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Linthicum Heights, MD 21090

Shane M.

Job Details: 06/07/2023

"cx complaint the unit isnt dispensing ice or water. can confirmed. removed filter . no water. pulled unit out, verified water to unit. 120v to both valves. valves buzzin but water passing. ordering both valves. unit in tight spot.; ordrng 1 W11512399 (valve inlet) and 1 WPW10341320 (dual valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Salisbury, MD 21801

Michael E.

Job Details: 06/07/2023

CX complaiont: ice bin getting water in it which then freezes. Tested and verified complaint. Documented ice bin in pics. Called WPTL went over all parts replaced and what stood out in testing was that dispenser filled 8oz in under 5 seconds. CX informed me that this takes 1-2 months to start happening. Ordering water presuure valve. Also i adjusted the wall valve till it took 8 seconds to fill 8oz. Scheduled return visit for 6/15; ordrng 1 W10786952 (valve)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Salisbury, MD 21801

Michael E.

Job Details: 06/07/2023

CX complaint: soot and rubbibg inside unit. Tested and verified complaint. I found the left side dented in and was rubbing the drum. The dust is paint and metal dust from the rubbing and drum rubbed a hole in left side of cabinet. I pushed dent back out so drum would clear. Drum did wear a hole in the left side. Called WP safety. Safety asked me to have CX contact them for resolution. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Salisbury, MD 21804

Michael E.

Job Details: 06/07/2023

CX complaint: intermitantly gets warm in FC then resumes cooling. Tested and verified complaint. 37 in RC anbd 2 in FC. Evap thermistor at 30kolms at 37 degrees. Thermistor reading is way off. Unit just completed defrost cycle. Ordering thermistor. Scheduled return visit for 6/13 any time; ordrng 1 WPW10384183 (thermistor)

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW

Near Wilmington, DE 19803

Taylor F.

Job Details: 06/07/2023

Cx complaint is unit leaking water. Tested inspected and verifed complaint. Found the cold water line leaking water down back of unit for sometime now. Unit has been sitting in the drain pan full of water for an extended period of time and the motor/slider stator ect. is corroded. Unit had multiple error codes regarding motor faults. Cx decided to buy a new unit. Cx paid 120.00 service call by CC. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Arnold, MD 21012

Lloyd B.

Job Details: 06/07/2023

Wrong address. Please pre id parts; ordrng 4 W11632139 (leds)s

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Washington, DC 20036

Samuel R.

Job Details: 06/07/2023

cx complaint unit is not completing cycle.inspected unt and got error code f6e1.ran a hmi test and passed all buttons function.due to ui checking good per tech sheet to replace acu.unti is stacedk and will need a 2nd tech.called off to schedule.cx pif; ordrng 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, VA 22312

Lloyd B.

Job Details: 06/07/2023

Cx compalined of damage. Installed new top. More damage. Unit needs new console and front panel; ordrng 1 W11325580 (console) and 1 W11325579 (front panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/07/2023

Replaced the compressor and refilled unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLW00

Near Annapolis, MD 21403

Alexander D.

Job Details: 06/07/2023

"cx complaint unit leaking from fz into rc again. inspected unit and verified complaint. doors are sealing good. found drain iced over. cleared ice and blew thru drain with steamer, draining good now. also ran 1/4' waterline thru drain to make sure its not collapsing. waterline went all they way thru. adjusted drip tray under evap to catch water better and make sure heater is close enough to drain. unit is now working properly"

We serviced a

WHIRLPOOL COMBO

Model CET9100GQ2

Near Woodbridge, VA 22191

Robert W.

Job Details: 06/07/2023

"Cx complaint is the unit isnt working. Inspected unit and found unit is getting good power diplay was showing F70 error not display is going crazy everthing is disturted and flashing, Unit will need Control, display and harness; ordrng 1 W10384849 (Control) and 1 W11282947 (Board) and 1 W10242897 (Harness)"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB05

Near Bowie, MD 20721

Leon

Job Details: 06/07/2023

cx complaint was frfont right kept clicking confirmed the issue replaced the spark module then tested unit 10 xs with no issue

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Williamsburg, VA 23185

Orbie

Job Details: 06/07/2023

cx complaint unit making humming noise. checked unit verified complaint compressor running slightly noisy. called techline to document and verify if normal condition. spoke to Steve. told to advise cx if we replace compressor noise could potentially be there as unit may be normally operating. left cx w/ tradecare phone number and advised her to call us back if she wanted to go forward with compressor replacement but no guarantee the noise won't return.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Williamsburg, VA 23185

Orbie

Job Details: 06/07/2023

"cx complaint unit making noise. verified cx complaint. test 56 no noise in FC, test 57 fan making loud noise from rear of unit. pulled RC evap cover to find ice built up on evap and fan. advised by SS tech appeared as a air leak and the evap cover being the issue due to missing gasket all the way around. was sent with wrong evap cover. ordering correct evap cover; ordrng 1 W11610999 (evap cover) and 1 dbllabor (dbl labor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Salisbury, MD 21804

Michael E.

Job Details: 06/07/2023

CX complaint: no ice. Tested and verified complaint. I found the IM toggle switch was in the off position. I showed CX where the switch is. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Washington, DC 20001

Samuel R.

Job Details: 06/07/2023

cx compolaint unit is leaking.imnspected unit and found drain tube clogged.cleared draintube anbd defrosted unit.now working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Laurel, MD 20707

Emmanuel R.

Job Details: 06/07/2023

"Cs unit is making a squealing noise and long dry times, confirmed complaint.I found the roller wheels and idler pulley are defective causing the unit to squeal. Unit heats tumbles and blows very well , Vent looks restricted advised to have exhuast vent cleared.Ordering idler,roller wheel and vent test kit.; ordrng 1 WP691366 (pulley-idr) and 2 WPW10314173 (support)s and 1 W11224254 (test kit)"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Ellicott City, MD 21042

Justin S.

Job Details: 06/07/2023

cx says the unit was filling then started making loud noises. f3e2(inlet) f0e4(water temp) f2e1(stuck button) error codes in memory. in manual test cycle the unit is filling draining spinning and agitating good. calibrated the unit. started a cycle and the unit is filling and starts washing without any problems. checked unit and cannot duplicate the fault at this time

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Potomac, MD 20854

Brian F.

Job Details: 06/07/2023

"Cx states unit will start cycle, stops after about a minute, tested and confirmed. Entered diagnostic mode, found saved F10E2, F8E1, and F8E2, cleared errors and ran service test, did not complete test, gave F8E1. Removed inlet hose, found inlet valve screen clogged, attempted to clear screen, reinstalled, ran service test, unit still giving F8E1, needs new inlet valve. Replaced old heating element.; ordrng 1 W11434044 (inlet valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Washington, DC 20001

Samuel R.

Job Details: 06/07/2023

inspected unti and is badly frozen over.advised cx unit will need to be deforsted for 24hrs so we can make repair.or charge extra hour of labor.cx will just deforst unit.callee office to reschedule for friday; snapped 1 QuickPics

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near York, PA 17403

Fred G.

Job Details: 06/07/2023

cx complaint RC lights out. I found RC door switch was faulty. replaced door switch and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Potomac, MD

Brian F.

Job Details: 06/07/2023

"Cx states IM leaking, inspected and confirmed. Installed new IM, jumped and filled. Unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model JMW2430DP03

Near Baltimore, MD 21230

Shane M.

Job Details: 06/07/2023

cx complaint of error code. found F9E0. restarted power at the breaker box. powered unit back on. tested unit. no errrors. cx paid svc by card.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW0

Near Moseley, VA 23120

John P.

Job Details: 06/07/2023

"CX complaint unit making noise checked unit found noise coming from belt replaced tested working as designed.; ordrng 1 WPW10006384 (Belt JP/VS), used 1 WPW10006384 (Belt JP/VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Richmond, VA 23234

Joseph D.

Job Details: 06/07/2023

Replaced lid latch and tested. Unit working as designed no further issues. Cx declined email.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hollywood, MD 20636

David J.

Job Details: 06/07/2023

"CX complaint unit is making a loud noise when running washing machine arrive today and verify complaint place unit enter diagnostic mode and found no error codes when unit is agitating unit makes a loud rumbling noise. After agitation unit goes into spin but while in spin cycle, theres also a rumble noise. Could not remove agitator to inspect hub, but that part was just replace two visits ago. Went under unit and removed shield remove splutch pulley, and found gearcase oil leaking through the center clean area and replaced splutch an actuator powered unit back up and tested again and noise is still there. Unit is going to need a new gear case and other drive components will replace when parts arrive. ; ordrng 1 W11454734 (Gear case) and 1 WPW10006384 (Belt) and 1 W11550891 (Agitator) and 1 W10528947 (Hub)"

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDH3

Near Rockville, MD 20850

Brian F.

Job Details: 06/07/2023

"Start and cancel buttons not working. Installed new control panel, tested all buttons, ran service test, completed with no errors. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Hummelstown, PA 17036

Justin L.

Job Details: 06/07/2023

As per previous tech was able to access unit and replace door. Heated gasket to sit unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near ,

Chris B.

Job Details: 06/07/2023

cx stated water valve is leaking insp unit conf cx comp ordering water valve; ordrng 1 wpw10279909 (valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Salisbury, MD 21801

Michael E.

Job Details: 06/07/2023

"CX complaint: Lid not latching. Tested and verified complaint. F2E1, F9E1 error codes. I found lid latch is not locking. I replaced lid latch and tested and found it is getting hung up on closing. Strike is in good working order. Latch is mounted properly and door is in alignment. Reordering lid latch and ordering bezel. Scheduled return visit for 6/15 any time.; ordrng 1 W11559688 (bezel) and 1 W11394572 (lid latch reorder)"

We serviced a

WHIRLPOOL WASHER

Model MVWC415EW1

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/07/2023

Cx Complaint is the unit is making grinding noise during spin. Inspected unit and found error for motor Sounds are coming from belt the belt is splitting causing unit to make noise also found splutch had damage to it. Need splutch and belt. CX declined repair paid SVC

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Wilmington, DE 19806

Taylor F.

Job Details: 06/07/2023

cx complaint is unit has frost build up in the FC. Tested inspected and verifed complaint. Found the door not closing properly causing warm air to get in. Adjusted track so door was closing evenly and heated gasket to seal. Informed cx how to open and close door so this does not happen again. Unit is now working as designed. Job is compete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Parkville, MD 21234

Neil H.

Job Details: 06/07/2023

replaced ordered parts recalb washer unit tested good.

We serviced a

WHIRLPOOL WASHER

Model Wtw5100hc2

Near Salisbury, MD 21801

Michael E.

Job Details: 06/07/2023

"CX complaint: not locking. Tested and verified complaint. F0E5 error code. Diag cycle not getting started. Replaced lid latch, tested unit and it is now working properly. Job is complete"

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