Service History 470 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Timonium, MD 21093

Brian R.

Job Details: 06/13/2023

cx complaint is unit makes a bad squeeking sound when spinning but not every load and drum seems to bounce around. tested and checked unit and ran a drain and spin. unit filled and shifted and drained well. when going in all the spin speed functions as soon as unit kicked into the highed speed thats when the screeching sound came. unit has a loud shift as well. will order parts needed and office will schedule.; ordrng 1 W11481722 (Shift Actuator) and 1 W11449840 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Alexandria, VA 22309

Demonte S.

Job Details: 06/13/2023

No Couplers or access valve ordered. Checked van stock. None are in for Van stock. Reordering parts that are needed to complete job. ( Talked with office about these issues.) ; ordrng 2 W11504415 (Whirlpool Refrigerator Coupler)s and 2 W11504431 (Whirlpool Refrigerator Coupler)s and 2 W11506619 (Whirlpool Refrigerator Coupler)s and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Glen Arm, MD 21057

Neil H.

Job Details: 06/13/2023

"HARNESS HAS A SHORT EFFECTING I/M TOTAL $1,249.66 CX DECLINED $120 COLLECTED"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 06/13/2023

"replaced gearcase, rotor, stator, slider, clutch, basket, control and fascia. ran calibration and autotest. both completed properly with no errors. advised cx to monitor and call back if issues persist"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Ashburn, VA 20148

Ezra M.

Job Details: 06/13/2023

"all cooktop burners not lighting, no spark. ordering spark module and harness.; ordrng 1 W11565127 (spark module) and 1 W10836473 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Laurel, MD 20707

Shawn D.

Job Details: 06/13/2023

"arriving install parts found ice maker working fine , ask cx still change parts now its been a month still working / cx agree no parts should change keep eyes on it for now ."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Brentwood, MD 20722

Brian F.

Job Details: 06/13/2023

"Cx states unit not draining, console disconnected. Installed new console, tested, drain pump is activating but water is draining slowly. Found drain filter clogged with plastic wrappers, q-tips, and hair, cleared filter and reinstalled. Tested, unit is now draining properly."

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Alexandria, VA 22309

Demonte S.

Job Details: 06/13/2023

Installed Gearcase & Actuator. Agitator has multiple peaces that are stripped out. ( Please see Sd Pictures) ; ordrng 1 W11160642 (DISPENSER) and 1 W10772621 (Whirlpool Washer Screw) and 1 W11661945 (RETAINER) and 1 W11480892 (AUGER-AGIT) and 1 W11158175 (CAM-AGIT) and 1 W11561052 (Whirlpool Washer Agitator Coupler) and 1 W10715783 (Base - Agitator) and 1 Looklook (Look look)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Potomac, MD 20854

Julian H.

Job Details: 06/13/2023

replaced tracks for 3rd level rack tested no leaks working fine

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Newark, DE 19711

Taylor F.

Job Details: 06/13/2023

Cx had some concerns with nosies the washer is making. Verifed noises with the cx and they were all normal noises. Job is complete.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/13/2023

helped AR replaced switches

We serviced a

JENN-AIR REFRIGERATOR

Model JDPSS244LL2

Near Bowie, MD 20721

Samuel R.

Job Details: 06/13/2023

cx complaint unit is not orking and shows f7e2.inspected unit and could comfirm.reset power to unit and no chnages.checked connections and connections were good.found unit to have a bad motor.replaced sump motor and tested unit.no leaks and now working prperly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Boonsboro, MD 21713

Ken M.

Job Details: 06/13/2023

"Customer complaint is that the unit kept stopping mid cycle, had to manually drain the unit and now the unit will not run at all. Customer has a contract through Lowes for this unit. Referred customer back to Lowes to have this dispatched as a contract repair instead of OOW. Appointment canceled."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/13/2023

Cx complained the unit gasket was off. Inspected the unit and found the top of the door gasket FC was having a gap. Installed a washer under the freezer door hinge and applied heat to the gasket and there is no longer any gaps. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/13/2023

came out to resolve the issue disassembled the unit and replaced all parts. put the unitback toghether and tested operation unit is now dispening water is not having any water leaking out of the dispenser. unit is running as designed.

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Wilmington, DE 19808

Taylor F.

Job Details: 06/13/2023

"Cx complaint is unit making a rattiling noise. Found the blower wheel stripped out on the motor shaft. Removed blower wheel and found the wheel and motor defective. Replaced blower from pre id and motor from VS. Unit is now working as designed. Job is complete.; ordrng 1 W11549461 (motor TF VAN STOCK), used 1 W11549461 (motor TF VAN STOCK) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Bethesda, MD 20817

Julian H.

Job Details: 06/13/2023

CX complaint about unit not dispensing water inspected & found reservoir freezing causing water not to dispense thaw reservoir & installed seals from preid to avoid air leaking out from air tower tested & working

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602EPA01

Near Bethesda, MD 20816

Julian H.

Job Details: 06/13/2023

replaced hinge & working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Alexandria, VA 22305

Lloyd B.

Job Details: 06/13/2023

"Cx complained the unit did not dispense ice. Inspected the unit and found the yoke was stripped on the auger motor. Could not seperate the washer from the auger motor and yoke, Unit needs new motor, yoke and washer; ordrng 1 W11671282 (auger motor 97.66)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Bridgeville, DE 19933

Michael E.

Job Details: 06/13/2023

CX complaint: unit shaking. Tested and verified complaint. Called WPTL and went over findings. SR7736628583 I adjsuted the level legs and locked them in place with a slight lean back on unit per TRL. Pedistool is secured to unit properly. Rear pedistool brace in in good working order. Tested unit and only a little of the vibration remained. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Providence Forge, VA 23140

Orbie

Job Details: 06/13/2023

arrived on site missing parts to correctly repair job. ordering correct parts. advised cx we will contact her when we receive them.; ordrng 1 W10597159 (holder-orf) and 2 8286921 (screw)s

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS01

Near Severna Park, MD 21146

Israel R.

Job Details: 06/13/2023

cx complained is that light bulb burnt out And when the customer tried to installed the unit it was sparking. After inspecting the unit confirmed light bulb was burnt out . installed new light bulb And the light was not turning off even when it was displaying light off. Light bulb is getting 120 all the time. Ordering control. Call customer when part is available.; ordrng 1 W11545876 (control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Coinjock, NC 27923

Branden R.

Job Details: 06/13/2023

cx complaint unit leaking checked unit and found freezer frosted up . found door not shutting also found ice maker arm not properly seated on unit . defrosted all ice and cleared unit out . ordering new ice maker and slide rails just incase . freezer door now properly shutting like its designed. orderin rails just in case .; ordrng 1 W10884390 (icemaker) and 2 WPW10120018 (slide rails .)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near York, PA 17406

Sal R.

Job Details: 06/13/2023

"CX complaint was that the unti was not dispening water. CX informed me that the utni is now dispensing with out isses after a filter change . I inspected teh unti and ran several test cycles such as 56, 57,45 , 36 , and 3. I found the unit to be opperating as desigend."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Mountville, PA 17554

Sal R.

Job Details: 06/13/2023

"CX complaint is that the unti will not produce ice in the FC or dispense water. I found that the FC icemaker failed and the daul dalve does not have the propper voltage to open when dispensing from the door. I am ordering 1 ice maker (W10886939), and 1 dual valve (WPW10341329). Once the parts are avalible, please have someone formt eh office call to set a retun date. I collected $397.98 for service , parts, shipping , and taxes. CX owes $120.00 for labor charges once the repair is completed.; ordrng 1 WPW10341329 (dual valve) and 1 W10886939 (fc icemaker)"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near McLean, VA 22101

Christian C.

Job Details: 06/13/2023

Cx complaint they had an inspection and all the burners were tested to be releasing gas from all orifaces. No tester was sent unable to pinpoint where is leak. Inspected for visible breaks in tubing. None found. Called safety SR#7736597611 K17F1A1WPL1. Ordering regulator in case for return. Bring gas detector for return inspection. Cx has 2nd cooktop as well that might be the issue but different brand.; ordrng 1 W11087445 (regulator) and 1 combustablegasdetector (combustable gas detector)

We serviced a

WHIRLPOOL DRYER

Model MGD4500MW1

Near Rockville, MD 20853

Sherwood

Job Details: 06/13/2023

cx complaint loud noise. arrived and found rollorsn to be bad and also i fixed felt on back of drum. installed parts. reassembled unit. noise is gone repair complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QDX05

Near ,

Roberto I.

Job Details: 06/13/2023

"CX complaint water randomly overfills from icemaker.Water valve tested ok. Cycled icemaker, it started and stopped by itself few times, this can cause an overfill id the motor stops during water fill. Replaced icemaker using pre id part. Unit cycled and tested ok. Collected $363.66"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bunker Hill, WV 25413

Daniel J.

Job Details: 06/13/2023

dishwasher error consuming facing customer deleted codes stated f9 e1 ran diag no errors reolaced motor diag three times checked for leaks none present no errors stored

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bel Air, MD 21014

Neil H.

Job Details: 06/13/2023

CX COMPLAINT LIGHTS DIM IN RC AND FC OUT REPLACED THE FC LIGHTS AND UNIT TESTED GOOD COLLECTED $351.75; used 1 S191AQ (LED LIGHTS) from stock

We serviced a

MAYTAG DRYER

Model MGDC465HW

Near Forest Hill, MD 21050

Neil H.

Job Details: 06/13/2023

RAN DRYER WITH VENT ON BURNER CUTS OFF AFTER 6-8 SECONDS THAN WHEN I REMOVED IT RAN BURNER FOR 67 SECONDS WE THAN WENT OUTSIDE AND FOUND THE LINT BUILD UP ON THE FINS OUTSIDE BLOCKING THE AIR FLOW MAINTENANCE WILL GET LADDER AND GO ON THE ROOF TO COMPLETELY CLEAN DRYER ITSELF IS GOOD

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charles Town, WV 25414

Daniel J.

Job Details: 06/13/2023

replaced harness tested water slow from dispenser and icemaker removed filter normal flow checked filter full of water but when turned on side slow droplets shook water out and plugged in flow was good than slow again =sugguesting filter informed customer

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Arlington, VA 22202

Lloyd B.

Job Details: 06/13/2023

Cx complained of frost. Inspected the unit and found there is a screw that holds the rail in that backs out and prevents the door from closing. Tightened the screw and tested and it now closes (the door). Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/13/2023

customer complaint unit not draining confirmed complaint remove blockage from drain pump and unit working as designed to no other issues noted; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Stafford, VA 22554

Robert W.

Job Details: 06/13/2023

"CX Complaint is the unit isnt washing very well. Inspected unit and found error for vent no other errors ran diag and unit is working properly all wash arms operating unit drains unid did give vent code again, Ordering vent.; ordrng 1 W11414073 (Vent)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Wheaton-Glenmont, MD 20906

Sherwood

Job Details: 06/13/2023

cx complaint leaking. arrived and found hose under dw leaking. advised cx not to use.; ordrng 1 W11414944 (hose)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Seaford, DE 19973

Michael E.

Job Details: 06/13/2023

Replaced operating thermostat as per previous diagnposis. Also i ran an air flow test asnd unit failed in the yellow. I advised CX to have the venting cleaned out or replaced. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAM02

Near Huntingtown, MD 20639

David J.

Job Details: 06/13/2023

"Cx complaint Ice bin is not filling with ice. after previous tech visit he had found the optic sensor was bad causing ice to not drop in the bin arrived today with new optic sensor. Disconnected power from unit and replaced optic sensor with new parts. Powered unit back on after two minutes ice that was an icemaker dropped into Bin and, icemaker filled with water unit is now working as designed job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Annapolis, MD 21403

Dustin F.

Job Details: 06/13/2023

"replaced parts ordered, tested unit. unit now working as intended"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Millersville, MD 21108

Israel R.

Job Details: 06/13/2023

Customer complaint unit lower spraying arm was not turning. Inspected and tested unit heard clicking noise from the diverter. After inspecting removed lowe wash arm. We found debry inside. After removing plastics from inside arm. Lower arm started spinning clicking noises got softer in the diverter. Quoted cx for sump replacement because it may need in the near future from the clicking noises in the diverter. Colled 120 Unit is back to normal operations.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/13/2023

Replaced vent motor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Salisbury, MD 21804

Michael E.

Job Details: 06/13/2023

"Upon arrival i allowed the unit to finish drain cycle then tested. F9E1, F0E8 error codes. Drain pump is barely moving water and sounds rough. Replaced drain pump from van stock, tested unit and it is now working properly. Job is complete; ordrng 1 W11396717 (drain pum van stock), used 1 W11396717 (WATER PUMP van stock) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near ,

Israel R.

Job Details: 06/13/2023

Customer complaint unit is displaying H2O filter light and the freezer door keeps catching the door switch and ice maker dispensier does not work. I found the light is about replacing the filter He said he is going to get one and replace it. I then tested the FC door and the switch is going into the gap of the liner and the ice chute. looks like is warping or bowing under the chute. Unit needs new FC door. Customer will call when door arrives.; ordrng 1 LW10904379 (dor-fip)

We serviced a

WHIRLPOOL RANGE

Model XXXXXXXXX

Near Montgomery Village, MD 20886

Ricardo S.

Job Details: 06/13/2023

The client informs me that Whirlpool is supposed to pay for the repair.. WRONG INFO

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Powells Point, NC 27966

Branden R.

Job Details: 06/13/2023

came out and replace parts on unit disassembled and replace all parts needed for repair . teted unit is running as designed .

We serviced a

JENN-AIR ICE MAKER

Model JCD2295KES

Near McLean, VA 22101

Christian C.

Job Details: 06/13/2023

Cx complaint unit is not making ice. Inspected unit jumped T&H on IM it partially cycled and got stuck at a point and would just vibrate back and forth. Getting 121VAC to IM. Ordering IM. Tried to get in contact with landlord but no reply. They would owe 371.37 in total.; ordrng 1 D7824706Q (ice maker)

We serviced a

WHIRLPOOL RANGE

Model UMV1170LB00

Near Guilford, PA 17202

Andrew S.

Job Details: 06/13/2023

"Per previous tech I was able to access and replace the mag, diode, cap and transformer. I then tested the unit and found that it is now functioning as intended. Job complete"

We serviced a

GLADIATOR REFRIGERATOR

Model garf30fdgb00

Near McLean, VA 22101

Christian C.

Job Details: 06/13/2023

"Cx complaint unit is not cooling. Inspected unit temps avg 55 in unit. Evap has a ball of ice only at cap tube. Fan is strong. Tested compressor running pulling .81amps. Quoted cx and they will not be going through with repair. Cx paid for serivice call. If cx calls back order W11125124-compressor, WPW10143759-drier, and W11506635-coupler."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/13/2023

Per previous diag i was able to access and replace the drain hose. i then verified that the unit is not leaking. Unit is functioning as intended. Job complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Manchester, MD 21102

Bernard M.

Job Details: 06/13/2023

"Replaced parts per previous tech, set for normal cycle and the knob rotated, Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Wilmington, DE 19808

Taylor F.

Job Details: 06/13/2023

"Cx complaint is unit not draining. Tested inspected and verifed complaint. Found an object stuck in the drain pump. Removed object from drain and replaced pump from pre id. Upon testing unit, found new pump defective and leaking water from housing. Reinstalled old pump and finished calibrating and testing unit. Unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near White Plains, MD 20695

Shane B.

Job Details: 06/13/2023

"cx complaint is the unit not making ice. cx put it in vacation mode and said when they returned home it would not come out or make ice. my prob shows FC is -5, RC is 34. found IM has E5 error code. ran harvest cycle and fill test and both worked. unit will need a new ice maker. ordering part. schedule when available.; ordrng 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Falls Church, VA 22042

Tanner B.

Job Details: 06/13/2023

"Loose connection on inlet valve, resetaed and tested . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Annandale, VA 22003

Tanner B.

Job Details: 06/13/2023

"sr#7736621004 wpl techline , arrived to unit and found the cap tube loose at the end of drier, cut the drier out and found a bit of oil coming from the yoddle loop line to drier .. also burnt drier beads .. sent pic to wpl and they sent it into product review team .. waiting for wpl response for next steps"

We serviced a

KITCHENAID ICE MAKER

Model KUIS18PNZW2

Near Wilmington, DE 19807

Taylor F.

Job Details: 06/13/2023

Cx complaint is unit not making ice. Tested inspected and verified complaint. Found the water line had froze due to touching the evap. Corrected water line and tested unit. Found the resevoir cap to be defective causing the resevoir to not stay full. Cx is going to fix unit themselves. Job is complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Kensington, MD 20895

Roberto I.

Job Details: 06/13/2023

"CX complaint water/moisture around filter housing, noise during water dispensing.Tested diapenser, noticed of a vibration from a water line on the back of the unit.Inspected unit, found moisture passing trough the foam block on the back of the filterr housing. Used perma-gum to seal around foam block and water lines. Rearranged and taped water lines on the back of the unit. Tested dispenser, it worked as designed.; ordrng 1 212643 (perma gum (RI van stock)), used 1 212643 (perma gum) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Princess Anne, MD 21853

Michael E.

Job Details: 06/13/2023

CX complaint: freezing in RC and water freezing under IB. Tested and verified complaint. I found the diffuser is groaning very badly. Replaced diffuser. FC door water inlet for IM is dropping some water in ice tray but some is escaping and running down behind IM. Inlet is not a replacable part. Orderring FC door. Cannot reschedule due to direct to CX shipping. 2nd tech needed to fish wires through bottom hinge.; ordrng 1 W11566701 (FC door white)

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS3

Near Bethesda, MD 20817

Julian H.

Job Details: 06/13/2023

CX complaint about wheels failing on bottom rack & stop for 3rd rack fell down checked stop still in good conditions attached it for CX found that wheels are falling from asm causing rack not to move back & forth easily replaced from preid & working

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Sterling, VA 20166

Jason A.

Job Details: 06/13/2023

"CX complaint WASHER not advancing. Ran test wash. Cleared error code. Lid locks, good fill & agitate & spin & drain pump runs & runs - does not end test. Start a normal cycle & unit runs & runs drain pump & not advancing past. NO LEAKS . CX wiill call WP - too many visits & unit not yet fixed! > JJ; ordrng 1 W11513246 (ACU)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Herndon, VA 20171

Jason A.

Job Details: 06/13/2023

CX complaint DW not drying. Ran test wash. NO ERROR codes. Rinse aid in dispenser. Unit completed test & HTR element gets hot but no rinseaid release. Set to max & repeated test. Same issue > JJ; ordrng 1 WPW10671905 (Dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM05

Near Herndon, VA 20171

Jason A.

Job Details: 06/13/2023

CX complaint FRIDGE screw covers not installed. Unit is cooling & FC items are frozen. Install all 5 covers > JJ

We serviced a

KITCHENAID MICROWAVE

Model KMHC319KPS01

Near Herndon, VA 20171

Jason A.

Job Details: 06/13/2023

"CX complaint MW vent blower noisey. Inspect new parts before installing in unit, Parts are shipped w/o any padding to protect from damage. Blower#1 wheel is flexing & hitting & grinding at all speeds. Blwr#2 as soon as motor is turned on 2 blades flew out. Put original motor in & no grinding. but noise at low speeds. Original blower assym 2021 build date. New motors 2022. Put original blower assym back in unit & no grinding but low speeds noisey. Called techline SR 7736623337. CX will call KA to ask for a replacement MW. LOOK - vendor parts lookup. Part is shipped without any padding to prevent damage. PLASTIC blower wheel & housing is flexing when wheel spins > JJ; ordrng 2 W11613599 (blower assym)s and 1 LOOK (LOOK - vendor parts lookup)"

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS00

Near Chantilly, VA 20152

Jason A.

Job Details: 06/13/2023

CX complaint COOKTOP - RIGHT & Center Front slow to light. Oil drip & air vent leak. Secure motor hood housing & taped gaps on tubing. Found CF not sparking. Replaced parts. All now sparking. Still inconsistent ignition - same burners sometimes do not light. Vent pulls flame away from ignitors = ghost sparking at even the lowest speed. Flame height is correct when lit so gas flow is good. See TSPW11105867. > JJ; ordrng 1 W11106057 (restrictor blower) and 2 W10905834 (filter)s and 1 WPW10475150 (spark module) and 1 W10876260 (Electrode (center Front)) and 1 W10876262 (Electrode (Right Rear)) and 1 LOOK (LOOK - JJ to return)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Towson, MD 21204

Brian R.

Job Details: 06/13/2023

cx complaint is unit started making loud noises and now it wont run or do anything. tested and checked unit and ran through auto test. unit fills and drains and lid locks. unit went through stages and rattles and knocks bad and something hitting side. pulled unit to find coved came off and was spinning all around. removed and ran a quick cycle. unit had a slight clicking when shifting. cover had belt shaving and burn marks on it. will order parts needed and office will schedule. .; ordrng 1 W11409708 (Shield Cover) and 2 WP22001995 (Screw)s and 1 W11481722 (Shift Actuator) and 1 W11239857 (Belt)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Alexandria, VA 22315

Demonte S.

Job Details: 06/13/2023

Inspected the unit. Found that the cx is saying that the Dishwasher Door is dropping down. Checked the Door Hinges to the Dishwasher. Found that the Left Door Hinge is broken. Installed the Left Door Hinge. ( The Right Door Hinge Sent out isn't a Door Hinge. Part is a KitchenAid Chopper. Please see Sd Pictures.) Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Gx5fhdxvq03

Near Edgewater, MD 21037

Dustin F.

Job Details: 06/13/2023

"CX complaint: RC and FC not coolingInspected unit, confirmed complaint. found FC sitting around 68 and RC sitting at 70COmpressor comes on for 3 secs, then trips overload and start device kicks it off. tried new start device and unit still wont cool. Informed CX she would need SS repair, CX stated she doesnt want to repair unit and paid svc fee."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Edgewater, MD 21037

Dustin F.

Job Details: 06/13/2023

"Inspected unit, found front end of drain line crushed before the coupler, preventing unit from draining. leaving back end of drain line with CX and ordering front to replace the line as a whole.; ordrng 1 WPW10545278 (Front Drain hose with 90)"

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ00

Near Accokeek, MD 20607

Shane B.

Job Details: 06/13/2023

"cx complaint is the unit not heating and the blower fan only working on high. i ran the fan on all 3 speed settings, i can only hear it running on high. no noise at all on med or low. i heated 1 cup of 65 degree water for 1min and it was 132, after 2min it was 200 and boiling in the cup. i tested again for 3min and did not hear any buzzing from unit. it did nto heat. restarted cycle and it did heat. i removed outer cover and found thermal damage to the cement resistor and harness at that resistor and at the transformer. i found fan only runs on high. fan is not getting voltage on med, low. issue may be harness or board. quoted cx for repair. he paid service call and said he will probably replace the unit.; ordrng 1 W11259892 (cement resistor) and 1 W11383534 (main harness) and 1 W11391718 (control board)"

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Camden, NC 27921

Branden R.

Job Details: 06/13/2023

cx under impression unit has 10 year warrenty advised thats only on 2 parts and unit is no longer under stander warrenty and service will be 120 today not including parts or labor . cx refused service at this time .

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Washington, DC 20002

Brian F.

Job Details: 06/13/2023

"Spoke with cx at front door, since the original ETA for the sump was 8 weeks they had already arranged an exchange w/ WPL, had been attempting to contact us to cancel service call."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ0

Near Hyattsville, MD 20781

Brian F.

Job Details: 06/13/2023

"Installed new manifold and front panel, tested, all burners now lighting properly."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/13/2023

unit has faulty incoming power. the unit has 114vac between L1 and L2.. the customer must contact an electritian... please email this to the customer..; ordrng 1 look/look (look/look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Arlington, VA 22201

Lloyd B.

Job Details: 06/13/2023

Cx was under the impression a light was out or missing. Inspected the unit and found there is only 1 light in the FC and it is working. Cx had items in the way and blocking the light. Cx instruct. Job complete

We serviced a

JENNAIR REFRIGERATOR

Model JS42NXFXDE01

Near Bethesda, MD 20817

Julian H.

Job Details: 06/13/2023

GOT HERE CX had an issue with handle on RC replaced with part that JA send to CX adjusted trim to correct end icemaker working just had hose tangled checked undernetah to make sure is fine working properly now

We serviced a

WHIRLPOOL REFRIGERATOR

Model Kbfs22ewms3

Near Kensington, MD 20895

Julian H.

Job Details: 06/13/2023

replaced icemaker closed door & cycled thru filled w water MUST WAIT 24HRS TO SEE ICE

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Carlisle, PA 17013

Fred G.

Job Details: 06/13/2023

i was able to access unit and replace the control and door latch as per previous visit. I ran a quick wash and found unit finished test without issue. unit now checks good.

We serviced a

WHIRLPOOL HOOD

Model WVW91330KS0

Near Princess Anne, MD 21853

Michael E.

Job Details: 06/13/2023

Replaced fan motor as per original diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Washington, DC 20036

Emmanuel R.

Job Details: 06/13/2023

"Replaced control per previous tech, Unit is not powering on. Pulled wiring diagram and found connector J1-1 j1-3 red to black wire is getting 12.9v which is good but UI not powering on.I did get UI to flicker on time but unrespponsive.Orderiing UI. 2tech,needs a helper to lower ventless dryer.Customer paid in full.; ordrng 1 W11325580 (UI)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Ashburn, VA 20148

Ezra M.

Job Details: 06/13/2023

"noise during spin. sound coming from gearcase, ordering gearcase and actuator, will use splutch and belt on return as well. cust unhappy due to warranty just ending. called trade care, granted concession. W17ezv0dpl1; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 look (look)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Charles Town, WV 25414

Daniel J.

Job Details: 06/13/2023

per notes replaced hvt mag cap and dieode and also turntable motor tested and confirmed heating and turning

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QKS00

Near Purcellville, VA 20132

Daniel J.

Job Details: 06/13/2023

complaint of heat smell when freezer door is left open found sticker of some sort burning on lamp bulb removed as much as possible aslo complaint of noise from compressor area removed dog house cover and sheild noise from comppressor qouted customer unable to decide if to proceed or not will speak with husband paod service call by cc

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Arlington, VA 22201

Lloyd B.

Job Details: 06/13/2023

Cx complained the unit did not advance. Inspected the unit and found the cold water valve is not letting in water. Also noticed oil on the gearcase parts and area. Cx wants both changed. Unit needs new valve and gearcase; ordrng 1 W11210459 (valve) and 1 W11454734 (gearcase)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Bowie, MD 20721

Samuel R.

Job Details: 06/13/2023

"cxc omaplit unit is making sound.inspected unit and found unit to be workign as desgined,advsed cx certain noises are normal.unit is good.colling properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Upper Marlboro, MD 20774

Samuel R.

Job Details: 06/13/2023

cx complaint unit is not washing dishes.inspected unit and got error codes f6e2.f6e4 and f9e1.ran seervice tested and unti did not get any water and divertor would never find postion and would just stay clicking.also checked float switch and found switch to be faulty WPW10327249 0 tribles WPW10195039 0 tribles W11613480 special order; ordrng 1 WPW10327249 (inlet valve) and 1 WPW10195039 (float switch) and 1 W11613480 (sump pump)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Hyattsville, MD 20785

Samuel R.

Job Details: 06/13/2023

cx complaint unit is not freezing.inspected unti and found unit to be cooling but found evap to be freezing over.checked thermister and found thermister to be OL.unt will need a new thermister.WPW10384183 28 tribles; ordrng 1 WPW10384183 (thermister)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269DRM00

Near Woodlawn, MD 21244

Marc M.

Job Details: 06/13/2023

"cx complaint unit not cooling in either compartment. inspected and found room temp or warmer in both rc and fc. UI still working and responsive following previous repair. checked and found compressor running and blistering hot. checked and found .77 amp draw and condenser fan running. checked evap and found absolutely zero frost pattern on evap. unit has sealed system failure and will require 3 count SS repair. compressor WPW10507886 part is CBE, but nothing else is. provided quote and cx declined service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, MD 21213

Marc M.

Job Details: 06/13/2023

"Confirmed pre-cooler to be rusted and leaking as noted by previous tech. replaced compressor, filter drier, and condenser. pulled unit into 30 inch vacuum with pump and held. unit held vacuum for several minutes with no leaks or variations in pressure. charged unit with 4.2oz of 134a. unit equalized pressure when not running eliminating any possibilities of restrictions. with compressor running pressures settled to 0 on the low side and 130psi on the high side. unit developed full frost pattern on evap. unit now checks good."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Catonsville, MD 21228

Marc M.

Job Details: 06/13/2023

cx complaint unit will spin endlessly and will not stop when unit is plugged in. found unit unplugged upon arrival. plugged unit in and unit resumed normal standby status. entered diagnotic procedure and found errors f7e6 and f7e7. cleared codes and ran auto test cycle. unit would not progress thru agitate or spin. found failed motor start winding. contacted safety as instructed in dispatch. documented 7736582810; ordrng 1 W11283592 (motor-drve) and 1 W11624938 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Jessup, MD 20794

Israel R.

Job Details: 06/13/2023

Customerr reschedule for friday 16; saved tckt

We serviced a

MAYTAG OVEN

Model MGS8800FZ1

Near Accokeek, MD 20607

Shane B.

Job Details: 06/13/2023

"cx complaint is the keypad not responding. confirmed complaint. start does not work. unit is showsing its in sabbath mode and oven temp shows 170 but oven is cool. cant go into diagnostics or settings to make any changes. i cycled power, when restored display started up like normal. i was able to check for codes and found none saved. i started a bake cycle and unit worked properly. i tested all buttons on the keypad, all work. oven heated to the correct temp. unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ1

Near Olney, MD 20832

Ricardo S.

Job Details: 06/13/2023

"the client renovated the kitchen and needs to install the dishwasher, we don't do that and I don't have the right tools to do that job either"

We serviced a

MERCEDES VAN

Model METRIS

Near Crofton, MD 21114

Orbie

Job Details: 06/13/2023

took van for oil change

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Rockville, MD 20852

Ricardo S.

Job Details: 06/13/2023

"Cx complains that the unit not workng on any cycle, ins"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Littlestown, PA 17340

Drew B.

Job Details: 06/13/2023

replaced console and tested and recalibrtaed and now checks good.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Fort Washington, MD 20744

Shane B.

Job Details: 06/13/2023

installed ordered part and restored power. ran service cycle with no issues. unit is working as desgined.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Harrisburg, PA 17112

Cody H.

Job Details: 06/13/2023

CX complains unit now doesnt turn on at all. Found unit getting power to the control but nothing from the control. Called wp techline and spoke to Chris SR#7736627513 who said to install new dispenser due to when the dispenser housing was unplugged unit began working. Was able to replace dispenser housing and drawer. tested unit and unit now works as designed. no further work needed.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Linthicum Heights, MD 21090

Alexander D.

Job Details: 06/13/2023

"cx complaint unit makes loud grinding noise during last minute of final spin. inspected unit and verified complaint. found rotor bolt backing out. removed rotor and found gearcase oil inside it, pic saved. also found magnet collar on slider loose. ordering gearcase and returning with preid slider. 2ct gearcase. parts in stock @tribles. call cx to schedule return visit once we have approval from contract; ordrng 1 W11393685 (gearcase) and 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Alexandria, VA 22310

Lloyd B.

Job Details: 06/13/2023

Cx complained of mold. Inspected the unit and found mold on the bellow. Unit needs new bellow.; ordrng 1 W11106747 (belllow)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Lexington Park, MD 20653

David J.

Job Details: 06/13/2023

"Cx complaint freezer door gasket keeps coming off, arrive today and inspected unit and verified complaint attempted to press current gasket onto door and was unable to get it into the proper channel used heat and could still not get it in. Tested new door gasket and had the same outcome ordering new freezer door with gasket for return visit, and will return when part arrives ; ordrng 1 LW10668875 (Black freezer door with Gasket)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Annville, PA 17003

Cody H.

Job Details: 06/13/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

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