We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 03/06/2023
installed orderd part. gasket is sealing. unit is working as designed.
We serviced a
JENNAIR MICROWAVE
Model JMC3415ES02
Near Catonsville, MD 21228
Robert L.
Job Details: 03/06/2023
"upona arrival no answer, called and spoke to cx whom said no one home to 3 and she wanted to reschedule she picked 3/16/23; schdld next appmnt for 3/16 THU !"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 03/06/2023
Installed new harness / terminal block.. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Potomac, MD 20854
Roberto I.
Job Details: 03/06/2023
"CX complaint water leak from the bottom.Tested unit, confirmed water leak from diverter seal. Ordering sump/motor assy WPW10455260. Collected $375.39, balance due $125; ordrng 1 WPW10455260 (sump motor assy)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hanover, MD 21076
Alexander D.
Job Details: 03/06/2023
"replaced sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ02
Near Bel Air, MD 21014
Neil H.
Job Details: 03/06/2023
CX COMPLAINT THE U.I. DOESN'T MAKE SOUND ANYMORE TURN OFF AND ON BUT SOUND STILL GONE ORDERING NEW ONE.; ordrng 1 W11387386 (CNTRLELEC NONWISE)
We serviced a
JENNAIR RANGE
Model JES9800CAS02
Near Richmond, VA 23238
Joseph D.
Job Details: 03/06/2023
" Unit with failed bake element. Replaced, unit working properly. Cx paid by check"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Baltimore, MD 21229
Shane M.
Job Details: 03/06/2023
cx complaint the unit isnt washing dishes proper. found F4E3 ordering sump Look(Look); ordrng 1 W11025157 (sump w motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Jessup, MD 20794
Alexander D.
Job Details: 03/06/2023
replaced both hinges. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Waldorf, MD 20602
Robert A.
Job Details: 03/06/2023
"Cx complaint that the unit is not making ice in the RC IM. I inspected the unit to confirm the complaint. The unit is cooling well in both sections. I ran multiple tests: 57 (good), 56 (E5), 45 (good), 36 (good), 15 (good). The unit needs a new IM to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11579560 (IM assembly)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Fort Washington, MD 20744
Robert A.
Job Details: 03/06/2023
Cx complaint that the unit's LF burner is not working. I inspected the unit to confirm the complaint. I found the LF orifice was clogged. I unclogged the LF orifice and tested the unit for the cx. The unit is working as designed. I collected the service call fee by check.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 03/06/2023
"cx complaint unit freezing crisper drawers, checked unit both compartments empty, thermistors and damper passedpartial frost on evap, pressures -10L 90H,, replaced drier pressurized to 140 psi nitrogen, pressures held 10 min, vacuumed and charged, pressures at 0 L 100 H, advised cx to monitor, unit working as designed. sealed systemn CBE rob 7735874312; ordrng 1 WPW10143759 (dryer), used 1 WPW10143759 (drier) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, MD 21076
Alexander D.
Job Details: 03/06/2023
"cx complaint unit is making loud rattling noise. inspected unit and verified complaint. unit in defrost upon arrival and making no sounds. ran thru service tests and everything runs quietly. found some places in back of unit that could cause vibration. added foam in between condensor and base rail, between pipe and cap tube by drier and under pipe coming from compressor that was touching base rail. started putting cover back on and heard a rattling noise. found its from cardboard base rattling against base rails under compressor. added another piece of foam there and no more noise. advised cx if noise comes back to try and get it on video. unit is now working properly"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Washington, DC 20011
Samuel R.
Job Details: 03/06/2023
cx complaint unit door has damaged part.inspected unit and could comnfrim.fouund both glass trims to be damaged.unit will need new door trims W10761018 4 tribles W10761014 4 tribles; ordrng 1 W10761018 (door trim left) and 1 W10761014 (door trim)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Harrisburg, PA 17109
Fred G.
Job Details: 03/06/2023
cx complaint unit on only runs for 10 mins. i found drain pump was disconnected. i was able to connect drain pump. tested unit and found unit now checks good
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW6
Near Williamsburg, VA 23185
Lucas R.
Job Details: 03/06/2023
"cx complaint unit not heating, verrified complaint, power hv system from micro relay, otr microwave 2 techs needed to remove unit.; ordrng 1 W10850446 (capactr-mg) and 1 look (look)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRW07
Near Glenarden, MD
Shane B.
Job Details: 03/06/2023
cx complaint is the unit being loud. when i arrived unit was running like normal. cx said unit was making the noise but i don thear anything unusual. unit is set to recomended. prob shows 36/-9. frost pattern looks normal. explained to cx how to adjust the temps in each section and how to change water filter. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Washington, DC 20001
Shawn D.
Job Details: 03/06/2023
"BRAND NEW CONSTRUCTION NO ONE LIVES IN BUILDING YET AND STILL UNDER CONSTRUCTION UNIT NEVER WORKED. inspected unit and chcked power and has good power, trieed starting a cycle and counts down but does not spin or heat. took unti apart and checked al connections/fuses and are good. motor windins are .1.3 and 1.4 on other out of spec. put unit back together and plugged in and tested again and now unit will start and soin for 15 seconds then turns off. ordering motor control and blower wheel for return; ordrng 1 W11234001 (motor) and 1 W11565024 (control) and 1 W11327190 (blower wheel)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lanexa, VA 23089
Lucas R.
Job Details: 03/06/2023
"replaced valve, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Wyoming, DE 19934
Frederick R.
Job Details: 03/06/2023
CX complaint is unit still no cool. Inspected/tested and found evap frozen over again. Pulled evap cover and found all connections good. 105vac at brown wire. 126 ohms on heater. Unit goes into forced defrost at test 38. Unit set to timed defrost. Called WPTL and spoke to Chris (SR#7735873505) and explained findings. He stated that on this unit that the UI is what controls the defrost. Ordering user interface. Cannot reschedule due to part being FBO; ordrng 1 W11567938 (stealth UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Olney, MD 20832
Justin L.
Job Details: 03/06/2023
Cx complaint unit not cooling. Was able to access unit and found unplugged. Plugged in and found compressor turning on and off and pulling 9 amps. Cut into the system and found full charge. Replaced compressor and drier and pulled unit into 30 inch vaccuum. Charged system with 48 grams of R600 and watched a frost pattern start to build. Unable to find anyone in office so contacted the number on file and informed them of what was going on. Unit checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near Clayton, DE 19938
Frederick R.
Job Details: 03/06/2023
CX complaint is DW not washing. Inspected/tested and found sump motor defective. 120vac into control and out. Unit fills with water and drains but sump does not activate. Ordering sump. Spoke to HM and scheduled for Friday 3/10. CX OTR trucker and leaving for 2 months on Sunday. Please make last stop. RAC unit; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 03/06/2023
Cx complaint unit is not working properly inspected unit found the suction on the drawer is not working properly ingredients go in but we're not coming out overfilled the drawer for testing to see if it would empty on its own and it was not removed and replaced drawer tested again unit now functions Normally
We serviced a
WHIRLPOOL UNKNOWN
Model n/a
Near Hanover, PA 17331
Sal R.
Job Details: 03/06/2023
Spoke to CX in driveway. CX is rescheduled for 3/15 through Office.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hanover, PA 17331
Justin L.
Job Details: 03/06/2023
"Was able to access unit and install compressor, filter and suction line. Pulled unit into 30 inch vaccuum and charged with 68 Grams of R600 and could hear refrigerant leaving the system. Found oil at the FC hinge due to leak in the cabinet. Contacted techline and spoke to Kurt. Unit is unrepairable and whirlpool will reach out to cx for next steps no further work needed"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Nokesville, VA 20181
Robert W.
Job Details: 03/06/2023
"CX Complaint is the unit LF burner not igniting and the oven not getting to temp. Inspected unit and found the LF burner not wating to ignite ignitor is working properly not sparking off burner properly also found the oven is operating but bake and broil manifold is sputtering not a good burn. Check temp sensor and its testing a little out of range at room temp. Ordering sensor, Regluator, valve and LF burner; ordrng 1 W11344539 (Burner head LF) and 1 W10859573 (Temp sensor) and 1 W11193822 (Regulator) and 1 W11239228 (Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Clifton, VA 20124
Robert W.
Job Details: 03/06/2023
Cx Compaint is the upper rack not staying in place. Inspected unit and found the upper rack adjuster has failed causing the upper rack to not stay in place. Replaced adjuster and tested unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Frankford, DE 19945
Michael E.
Job Details: 03/06/2023
"CX complaint: did not drain. Tested and veriufied complaint. F0E9 error code for off balance pause. Unit went through diagnostic without problem. In cycle, unit will not start. CX was also unable to cancel and drain.I unplugged unit for 1 min and control resumed normal function. Ordering control. Cannot rescheddule due to NW part.; ordrng 1 W11513246 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Olney, MD 20832
Marc M.
Job Details: 03/06/2023
MM training JL. SS notes with JL
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Robert W.
Job Details: 03/06/2023
CX Complaint is the unit isnt working properly. Inspected unit and found the Console isnt responding cycled power and was able to get unit to respond and found error for console cleared and then console starting to not respond again. Ordering Console to correct issue.; ordrng 1 W11297728 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS01
Near Tuscarora, MD 21790
Ricardo S.
Job Details: 03/06/2023
cx complains that some leds not working.. Special Project.. replaced leds.. unit tested and wotks ok
We serviced a
WHIRLPOOL MICROWAVE
Model WMT50011KS02
Near Frankford, DE 19945
Michael E.
Job Details: 03/06/2023
CX complaint: deny on front of unit. Inspected and verified complaint. I documented the dent in pics. Ordering trim kit. Cannot reschedule due to SO part.; ordrng 1 W11451308 (trim kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hanover, PA 17331
Marc M.
Job Details: 03/06/2023
MM Training JL. Job notes with JL.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 03/06/2023
"Raised unit, front was lower than the read. replaced door gasket tested and inspected for proper use unit now functions Normally cx owes 263.40 cx didn't feel comfortable giving me the card number stated she will call the office to complete payment; ordrng 1 LOOK (LOOK at Sticky Notes)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Clarksburg, MD 20871
Justin S.
Job Details: 03/06/2023
took pics of all the damages the cx showed me. ran the diagnostic and found the unit is leaking from the drain pump. there is some dirt on the drain pump seal when i removed it. cleaned the drain pump and sump connection. the sump connection is rough. reconnected the drain pump and ran the diagnostic another 2 times and the unit is not leaking. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 03/06/2023
"Cx complaint, no-cool, installed parts ordered, also used MTG-Kit from van stock to complete the repair. Vacuumed and charged with 5.5 oz. of R134A. Verified proper air flow, cooling-freezing...unit is working as designed.; ordrng 1 876765 (mtg kit (CBE) JT VS) and 1 LOOK (LOOK), used 1 876765 (MTG-KIT (CBE)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlottesville, VA 22901
Eric F.
Job Details: 03/06/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lititz, PA 17543
Cody H.
Job Details: 03/06/2023
"CX complains unit ice paddle and water paddle takes alot of pressure to opperate. When testing the paddles, the paddles seem to hesitate before opperating. Tested paddles and switches on paddles are working but are worn. Ordering ice and water pads for return visit.; ordrng 1 W10370577 (ice and water pads)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/06/2023
"cx complaint door rubbing, found when delivery reversed doors, they didnt swap over washers, cx had washers in bag, reinstalled both doors with proper washers, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADH3
Near Odenton, MD 21113
Alexander D.
Job Details: 03/06/2023
"cx within 30days of prior service. cx complaint unit still leaking after replacing sump asm. cx said before unit was leaking from underneath and water was running straight down, now water runs forward. inspected unit and verified complaint. found unit dripping from door now. found tear in tub gasket. took door apart to make sure leak wasnt coming from anywhere else. found whole inside of door covered in residue coming from vent. found vent outlet gasket deformed and torn in the corner. ordering vent and returning with preid tub gasket. quoted 126.85, paid in full with c/c. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10428211 (vent)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Charlottesville, VA 22902
Eric F.
Job Details: 03/06/2023
"Confirmed cx complaint unit intermittently leaking. Found wash motor failure code, found detergent remnants in dispenser, cx states he started using an off brand detergent. Advised cx that there wash motor may be failing but detergent can cause over suds conditions that will result in leaking. Cx going to try liquid jel, not intererested in pursuing sump replacement. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Middletown, MD 21769
Ricardo S.
Job Details: 03/06/2023
"Cx complains about a noise, she showed me a video on her phone, the noise is coming from the right back corner of the fridge, the whole compressor is vibrating, i did test #5, the compressor sounds weird. so i try to level the unit but it keeps making the noise.. evaporator fans and condenser cks and works fine .. order compressor.. 2 counts job; ordrng 2 countsjob (2 counts job)s and 1 w11578205 (compressor) and 2 w11504431 (coupler)s and 2 w11504415 (coupler)s and 1 w11506635 (valve coupler) and 1 W11109499 (drier-tube) and 2 w11504445 (coupler)s and 2 w11506623 (coupler)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Falls Church, VA 22042
Lloyd B.
Job Details: 03/06/2023
"Cx complained the unit did not operate. Inspected the unit and found when starting a drain and spin cycle, the motor would hum but the drum did not move. Under the unit, seen the pulley was hanging down due to a loose pulley bolt. Tightened the bolt and tested and the unit now operates as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Millersville, PA 17551
Justin L.
Job Details: 03/06/2023
As per previous visit was able to access unit and replace parts. Found right number on box but spin basket still didnt fit. Called techline and Spoke to Bruce SR#7735883075. SPin basket or shaft is too tall and spin basket should be parts researched. All numbers match and parts will need reordered and a 2nd tech again to remove unit and install parts like the first time. Parts will ship to cx and they will need to set return once in.; ordrng 1 W11132267 (gearcase) and 1 W10324648 (outer tub) and 1 W10324650 (spin basket)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Charlottesville, VA 22911
Eric F.
Job Details: 03/06/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Mechanicsville, VA 23111
Orbie
Job Details: 03/06/2023
cx complaint unit not making ice. verified cx complaint. water valve 186ohm. im water heater 3.4k ohm. found faulty water filter and intermittently working icemaker. ordering parts to complete repair.; ordrng 1 W10790812 (icemaker) and 1 EDR3RXD1 (water filter)
We serviced a
WHIRLPOOL DRYER
Model wed5605mw0
Near Falls Church, VA 22042
Lloyd B.
Job Details: 03/06/2023
"Cx complained of it beingh unstable. Installed new stack kit, pan and removed shipping bolts. The unit now does not shake and is stable. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 03/06/2023
customer stated that the unit was leaking from the door . customer said water is sheeting from the door. verified issue and fnd main spray arm and second spray arm split and the upper manifold isnt sealing... need parts...; ordrng 1 W11177741 (gasket) and 1 W10837249 (spray arm lower) and 1 WPW10340542 (manifold) and 1 WPW10498900 (spray arm)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Moseley, VA 23120
Joseph D.
Job Details: 03/06/2023
Replaced. Failed console. Unit with 12vdc to display but non-functional. Replaced and working as designed. Unit with Costco extra 1year
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Lancaster, PA 17602
Justin L.
Job Details: 03/06/2023
Cx complaint unit not cooling properly. Was able to access unit and found ice build up. Cleared and found fan reading OL and break in harness. Ordering parts and once in office will need to contact to set return; ordrng 1 WP2315539 (fan motor) and 1 W11609822 (evap harness)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Annandale, VA 22003
Lloyd B.
Job Details: 03/06/2023
Cx complained the unit did not spin. Installed new harness and tested and it now operates as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Shenandoah Junction, WV 25442
Ricky E.
Job Details: 03/06/2023
4-3 7-1 151.28 257.49... customer tated that the unit wasnt washing. verified issue and fnd errors for a faulty wash motor and heating circuit on the control.. ran diag to verifie issues...; ordrng 1 W11087226 (control elec) and 1 W11025157 (pump&motor) and 1 look/look (look/look)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Stafford, VA 22554
Robert W.
Job Details: 03/06/2023
Replaced bellow and control unit is working propoerly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Arlington, VA 22204
David J.
Job Details: 03/06/2023
"CX complaint unit is not washing the dishes when I arrived CX was under the impression that unit was not getting water. I arrived and was attempting to put unit into diagnostic mode. Control panel on top, would barely press any buttons. I was able to activate a cycle unit, drained and then filled with water I could hear the diverter motor clicking, but the recirculation motor was not activating inspected harness, and found no tears. Everything was seated properly ordering a sump and motor assembly along with controls will return one parts arrive.; ordrng 1 W11305308 (Control) and 1 W11368911 (Interface control) and 1 W11116422 (Control panel) and 1 W11665769 (Sump and motor assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Rockville, MD 20852
Julian H.
Job Details: 03/06/2023
CX complaint about insulation sticking out from the bottom of the door. if it is pushed up it will fall back down confirmed issue remove front panel found insulation next to wiring upside down repositioned & no showing anywhere looks fine now
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Charlottesville, VA 22903
Eric F.
Job Details: 03/06/2023
"Confirmed cx complaint PO error, lights flashing, unit not making ice. Unit is having electrical issues related to the UI. Unplugged pantry UI, tested unit, boards damaged, still shorting out and restarting. Quoted cx for new led board and and control boards. Cx going to shop around.; ordrng 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 W10804160 (cntrl-elec)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Stafford, VA 22556
Robert W.
Job Details: 03/06/2023
CX complaint is only cycle unit is working on is timed. Inspected unit and found harness not reading back to control which is causing time to finish before clothes are dry replaced and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Baltimore, MD 21236
Emmanuel R.
Job Details: 03/06/2023
"Cs unit stopped cooling a few days after compressor was installed, No frost pattern, evap fan, cond. fan and comperssor are running. compressor @ .74a 85watts . no frost pattern. spoke with EW, order all availible parts so we can come back asap. Checked for dye, no dye found, checked with bubbles, no bubbles found. Might have a leak in the cabinet, please beware. ordering availible parts evap,drier, 6xprocess stubs,drier, and evap. Scheduled for 3/15/23.; ordrng 1 W11579351 (evap) and 1 W11109499 (drier-tube) and 6 processstubs and 1 nitrogen (nitrogen) and 1 looklook (sealed system)"
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW1
Near Potomac, MD 20854
Julian H.
Job Details: 03/06/2023
replaced harness tested & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Georgetown, SC 29440
Jason T.
Job Details: 03/06/2023
"Cx complaint, not cooling-freezing properly, tested the sealed system, found high side restricted at the filter drier, cleared with Nitrogen at 100 P.S.I. Installed filter drier from van stock, vacuumed and charged with 5.3 Oz. of R134A. Verified proper air flow, cooling-freezing, unit is worlking as designed.; ordrng 1 WPW10143759 (dryer JT VS) and 1 LOOK (LOOK), used 1 WPW10143759 (FILTER DRIER), and 1 NITROGEN (NITROGEN) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Glen Allen, VA 23059
Kyle A.
Job Details: 03/06/2023
Replaced control and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Ellicott City, MD 21043
Robert L.
Job Details: 03/06/2023
"cx complaint not washing well and ripping clothes, wash performance may be cycle selsections, went over cycles, cx had 3 items with small holes all i differrent materials, washplate not sitting flat, unable to find any defects in basket but looks like clothing snagging on holes documented thru tech line 7735833160, ordering basket , washplate and hub; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesapeake, VA 23321
Zachery R.
Job Details: 03/06/2023
"cx complaint unit screeching. checked unit, verified issue. disaseembled unit, found idler pulley and roller were stiff. replaced roller, greased up idler pulley, reassembled unit, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Washington, DC
Shawn D.
Job Details: 03/06/2023
arrived to find the evaporator is frozen has really thick ice on the back and thick frost on the front. pulled unit out very hard called techline spoke to nate tested thermister and was 8.8k and he said i need to put thermister in ice water and retest and if test good rpelace the control so put evap thermister and other freezer thermister in ice water and got 8.1k 8.6k and should be good nate said it should be around 8k. LEFT UNIT OUT DUE TO BEING SO HARD TO GET OUT AND ORDERING CONTROL AND MADE NEW QUOTE FOR REPAIR SO CX MIGHT NEED REFIND 2 COUNT JOB ON RETURN WILL NEEED TO CLEAR ALL ICE AND REPLACE THE CONTROL; ordrng 1 W11487480 (control box 121.33) and 1 look (look)
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Columbia, VA 23038
Kyle A.
Job Details: 03/06/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Bowie, MD 20715
Shane B.
Job Details: 03/06/2023
"cx complaint is the unit displayind F0E9. checked for codes and found F0E9, F3E3, F0E5. cleared codes and ran service cycle.unit completed cycle with no issues. F3E3 error was saved after service cycle. suspenion does not feel worn, unit is sitting level. basket spins freely. water lines are hooked up correctly. i went over loading, sorting and cycle selection with cx ordering inlet valves and harness. schedule when part is available.; ordrng 1 W11595805 (inlet valve) and 1 W11524529 (harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Virginia Beach, VA 23455
Carl A.
Job Details: 03/06/2023
replaced control board tested and calibrated unit works as designed
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Columbia, MD 21045
Dustin F.
Job Details: 03/06/2023
"CX complaint: POP/explosionInspected unit, confirmed CX complaint. Found right front element receptical for element failed during cooking. making the harnass ground then arc to the cooktop. creating a hole through cooktop next to burer. Inspected power block and control to confirm no burns or fails. Contacted WP TL and spoke to Kurt SR#7735874641, he suggested replacing main harnass, right front burner, and cooktop. then contacted WP Safety and spoke to Sheena and documented. WPL safety is Sending Main harnass W11452635 to CX Order number in Sticky. Ordering Cooktop and Right front burner to complete repair.; ordrng 1 8195534 (Black cooktop) and 1 W11396792 (Right front burner) and 1 Look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Columbia, MD 21046
Dustin F.
Job Details: 03/06/2023
"CX complaint: white residue in laundry when washing darks in cold waterInspected unit, went over detergent usage and found CX has been using too much detergent. went over proper loading and detergent usage.Charged cx svc fee via cc"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Arlington, VA 22205
Leon
Job Details: 03/06/2023
cx complaint is rc door is damge at the bottom and the gasket isnt making contact so door no sealing all the way ordering new door; ordrng 1 LW11091610 (door) and 1 W11223753 (logo)
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM01
Near Unionville, VA 22567
Eric F.
Job Details: 03/06/2023
"Could not confirm cx complaint unit not defrosting. Unit is currently cooling, no ice build up. Found evidence of water build up under pantry UI. Unplugged UI, advised cx to call back if any issues arise in the next thirty days. If no issues job is complete, cx is okay with pantry UI not functioning."
We serviced a
WHIRLPOOL WASHER
Model WED8127LW2
Near Charlottesville, VA 22901
Eric F.
Job Details: 03/06/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 03/06/2023
"Cx complaint, no ice production, excessive ice-frost in the freezer cabinet, found freezer door bowed at the bottom and left side, pics on SD. Warm air is migrating into the freezer not allowing the temp to maintain 0 degrees for ice-harvest, temp tested at 28 degrees. Removed all of the ice and reset the door, sealed with a heat gun for a good seal, advised cx freezer door and gasket on order, direct ship to her house, allow 6-8 weeks for delivery, inspect for any damages and contact VIA dispatch once parts are received, cx agreed.; ordrng 1 W11435329 (freezer-door) and 1 W10571967 (frz door gasket (gr)) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Millsboro, DE 19966
Michael E.
Job Details: 03/06/2023
CX complaint: frosting in FC. Inspected and verified complaint. I found that items inside were hanging up the door and preventing door from closing all the way. CX had removed objects. Tested and unikt is now working properlty. Job is complete
We serviced a
MAYTAG FREEZER
Model mrt311fffz02
Near Silver Spring, MD 20902
Roberto I.
Job Details: 03/06/2023
"CX complaint loud noise, Fc gasket not sealing. Confirmed noisy compressor. Inspected straps and grommet, the compressor is perfectly sucured on the straps but noisy. Confirmed Fc gasket not sealing on the left bottom. Attempted to mold the gasket but the door seems to be warped. Ordrring Fc door LW10856271, nameplate WPW10612925, compressor W11580057, drier W11109499 and couplers on PL. pre id gasket to be used on return. **SEALED SYSTEM TECH** and **2 COUNTS**; ordrng 1 LW10856271 (freezer door) and 1 WPW10612925 (nameplate) and 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 sealed system tech and 1 2 counts"
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Willow Street, PA 17584
Justin L.
Job Details: 03/06/2023
as per previous visit was able to access unit and replace parts. Tested and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Washington, DC 20010
Samuel R.
Job Details: 03/06/2023
cx complaint unit is not cooling.inspected unti and could confrim.found fridge to be 68 degress and fridge at 52.did a amp draw on compressor and got 0.33amps.talked with seal system tech and advised to order evap and compressor.W11370574 100 tribles W11504419 0 tribles W11504420 10 tribles W11368877 2 tribles W11504449 10 tribles W11225184 7 tribles; ordrng 1 W11370574 (compressor) and 1 W11504419 (coupler) and 1 W11504420 (coupler) and 1 W11368877 (evap) and 1 W11504449 (coupler) and 1 W11225184 (tube)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Crofton, MD 21114
Alexander D.
Job Details: 03/06/2023
"cx complaint unit intermittently getting stuck on wash and not advancing thru rest of cycle. cx said when it gets stuck, he will change it to rinse and spin and sometimes it completes and sometimes it gets stuck again. ran diagnostics and have f0e2 oversuds, f8e1 long fill stored. test cycle completed properly, all valves working. cx is using only 1 pod at a time but has never run cleaning cycle. advised cx to try running 2 cleaning cycles with affresh in a row and if its still having issues then control would need replaced. quoted cx 480.47 for replacing control. cx paid 120.00 service call with check#4045 and will get some affresh today to run cleaning cycles and will call back if issues persist. if cx calls back, send tech with control(W11116592) and will owe 360.47"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 03/06/2023
"When unit fills , it also drains water at the same time.. giving f8e1 and f9e1 error .. damage to connector to drain pump.. unit needs harness , control and pump; ordrng 1 W11591637 (harness) and 1 W11543996 (control) and 1 W11399437 (pump)"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Chevy Chase, MD 20815
Brian F.
Job Details: 03/06/2023
"Answered cx questions about use and care of dryer, specifically about cleaning lint filters."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QTW04
Near Clarksville, MD 21029
Dustin F.
Job Details: 03/06/2023
"Rang ring door bell on arrival and tried to contact CX via phone. Went right to voicemail. contacted off and spoke to Sharita, she tried to contact CX and left message. i waited 10 min then left.; saved tckt"
We serviced a
JENNAIR DISHWASHER
Model JDPSG244LS1
Near Oakton, VA 22124
Christian C.
Job Details: 03/06/2023
"Cx complaint of an F8E4 error. Inspected unit F8E4 overfill switch open, F9E2 drain motor electrical problem. Found water in drip pan. Cleared water from pan. Ran unit in diag cycle twice no signs of leaks. Ran unit in normal cycle for about 10 minutes no signs of leaks. Insulation is dry. Unit is slightly tilted forward raised front feet of unit. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near La Plata, MD 20646
Robert A.
Job Details: 03/06/2023
"The cx did not let me in the home to diagnose the unit. She said her request was for a different tech to come diagnose the unit, not me (RA). I called techline before and the noise was considered normal. Please send another tech to rediagnose as she requested.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Chevy Chase, MD 20815
Brian F.
Job Details: 03/06/2023
"Cx states unit making loud noise during spin cycle, tested and confirmed. Inspected unit, found washer not level, leveled washer and tested. Unit is now working properly."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Germantown, MD 20876
Justin S.
Job Details: 03/06/2023
cx says the unit is getting ice stuck in the seperator and will constantly have water in the bottom dispenser tray. the door was replaced 10/12 and the seperator was replaced on 7/8. techline is closed at the moment so i cannot document. showed the cx on page 15 that the cx has to dump the ice every 2 weeks. also on page 16 they have to remove all pieces of ice and shavings. the cx says they need a new door since the last was better; ordrng 1 W11577825 (door stainless) and 1 8201815 (connector)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Gaithersburg, MD 20878
Julian H.
Job Details: 03/06/2023
replaced parts & working gasket on lh side door was good only replaced rh side gasket
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Cumberland, PA 17070
Andrew S.
Job Details: 03/06/2023
Per previous Tech I was able access and replace the gear case and spin basket. I then tested the unit and found that that the unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Falls Church, VA 22043
Leon
Job Details: 03/06/2023
cx complaint was unit wasnt turning on confirmed issue tested power at the outlet i was getting 120v tested if 120 was getting into the unit which it was then i ohmed out the thermostat seen it was reading OL used my jumper and unit cut on ordinf new thermostat and control; ordrng 1 W10269232 (Microwave Thermostat) and 1 W11184551 (control)
We serviced a
WHIRLPOOL FREEZER
Model Wrb322dmbm00
Near Havre de Grace, MD 21078
Emmanuel R.
Job Details: 03/06/2023
"Replaced and tested icemaker, Unit is now working as designed. Advised allow 24hrs for icemaker to start making good ice."
We serviced a
MAYTAG OVEN
Model MEW9630FZ02
Near Magnolia, DE 19962
Frederick R.
Job Details: 03/06/2023
CX complaint is oven no power. Inspected/tested and found unit had a blown thermal fuse. Replaced with fuse from pre-id. Tested unit after repair and it is now working properly. Charged CX $205.45 for repair. Paid in full by check#1757. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW2
Near Arlington, VA 22205
David J.
Job Details: 03/06/2023
F4E4 F2 line voltage F4e3 restricted air flow F4e1 heater relay connector problem Cx complaint unit heats and spins but leaves clothes wet and unit finishes cycle and clothes still wet. Arrived to unit and inspected. Found 3 error codes above. Tested voltage at outlet and had 122vac and 124vac with a total across l1-l2 for 245vac. Cleared error codes and ran unit. Unit heater and tumbled. I could smell lint burning when I opened the dryer door. Went to check airflow coming out of home but vent was to high where I could not reach. Cx stated he had cleaned lint from vent attached to dryer and inside and he had a lot. I removed lint tube and found good air flow coming out of unit. Dryer vent through house has never been cleaned and its been 10 years. Cx will have vent cleaned and keep receipt that way if we have to come back out we know its been done. Possible moisture sensor but Cx stated he would rather get the vent cleaned first. Will return with pre id if problem continues.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Potomac, MD 20854
Roberto I.
Job Details: 03/06/2023
REplaced lid and ran a tyest cycle. Unit good to go.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Milton, DE 19968
Michael E.
Job Details: 03/06/2023
CX complaint: sensing light flashing and not starting cycle. Tested and verified complaint. I cancelled the cycle and went through diagnostic. No error codes and diagnostic went through without problem 3 times. 1 person on site spoke english and she helped me translate so CX better understood how to use the machine. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Falls Church, VA 22041
David J.
Job Details: 03/06/2023
CX complaint unit leaking water from freezer onto outside floor. Inspected unit and found ice on bottom of freezer floor. Found unit to be clogged in the drain tube causing ice to roll off of the evap onto freezer floor. Found service pointer that unit needs updated drain tube. This unit has a duckbill drain tube that causes clogs temporarily fixed unit that way water does not leak onto floor. Cx owes labor cost on return visit. Also found right side door needs a spacer on bottom to lift up slightly. Will return on schedule date. Cx owes 110.00 on return visit ; ordrng 1 W11190084 (Drain tube kit)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Potomac, MD 20854
Roberto I.
Job Details: 03/06/2023
"CX complaint intermittent squealing noise during spin cycle.Ran test mode, no errors. Ran spin, the unit didn't make any noise, bu the cx recorded it and sounded like the belt or the drive pulley. Replaced belt and splutch using pre id parts. Unit tested ok."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Chesapeake, VA 23322
Zachery R.
Job Details: 03/06/2023
"replaced both controls, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Ashburn, VA 20148
Jason A.
Job Details: 03/06/2023
CX complaint FRIDGE RC items are freezing near vent exit. Test damper operation. Advised CX cold air from FC is coming thru that vent next to icebox. Place items with salt or with alcohol as they are less prone to freezing. Raised RC temp from 38 to 40 until harness is replaced. 10+ at WP only 1 at Tribles > JJ ; ordrng 1 LOOK (LOOK) and 1 W11548538 (icemaker harness incl thermistors.) and 1 TechJDorEMtoreturn (Tech JD or EM to return)
We serviced a
AMANA WASHER
Model ntw4516fw3
Near Aberdeen, MD 21001
Emmanuel R.
Job Details: 03/06/2023
"Cs unit is not agitating and its making a noise, confirmed complaint. I found the actuator is not shifting and motor sound labored. Replaced actuator and capacitor , unit is now working properly. No error codes, diagnotics cycle completed.; used 1 w11481722 (actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Linden, VA 22642
Daniel J.
Job Details: 03/06/2023
replaced suspension rods and leveled unit. ran quick wash.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ashburn, VA 20147
Jason A.
Job Details: 03/06/2023
"CX complaint FRIDGE NO COOL. Found unit is cooling on arrival & good frost pattern. Read thermistors & tried to enable defrost test 11. No AC voltage at 9 pin cabinet connector or at HTR wires. HTR measures 88 OHMs??? Test7 compressor clicks & draws 11A then tries again. Found motor start device rotated 120degreees off. See SDpics. uNPLUG UNIT 5x & WAITED 2+ MINUTES FOR PRESSURES TO DROP & PLUGGED UNIT IN, COMPRESSOR STARTS & RUNS. Unit pulls 0.8 A after startup. Ordering evap harness. W11573118 Assembly, DefrostHeater and EvaporatorFan Harness (Inclu. Tribles subs it to a HTR. Parts lookup requested > JJ; ordrng 1 W11547180 (Start Device, CC/VS) and 1 WPW10662129VP (capacitor, CC/VS) and 1 W11558182 (Control) and 1 W11573118 (Evap harness - DO NOT SUBS) and 1 PARTSLOOKUP (PARTS LOOKUP W11573118) and 1 LOOK (LOOK)"