Service History 468 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDFE204ESS3

Near Virginia Beach, VA 23455

Carl A.

Job Details: 06/14/2023

"cx complaint of unit not working ,checked unit to find the following error codes F9E1foujnd that the diverter had failed on unit break down as follows 1/WPW10605058 sump and motor service call break down as follows service call 120.00parts 236.02shipping 15.00labor 110.00sub total 481.02tax 14.16grand total 495.18deposit 385.18cx will owe 110 on return visit"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Felton, DE 19943

Taylor F.

Job Details: 06/14/2023

Cx complaint is unit not dispensing ice. Tested inspected and verfied complaint. Found the ice bin was not fully seated from ice being where the pins on the side of the pin slide in. Cleared ice and bin fully seated and is now working as designed. Saw no physical damage on ice bin or coupler. Unit is working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Marriottsville, MD 21104

Justin S.

Job Details: 06/14/2023

cx says they cant get the ice bin out and the unit is not making ice. found ice in the ice chute blocking the chute. removed the ice and found the ice maker turned off. ran ice maker harvest and passed. filled the ie maker and the unit is now good

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Williamsburg, VA 23188

Orbie

Job Details: 06/14/2023

"cx complaint unit not working after power outage. verified cx complaint. facia has no response to power button. 122vac coming into control, diagnostic light flashing. 4.96VDC at J18 P1-3 with no lights on facia still no response to touch. while working on unit cx mentioned she may have warranty. advised her to call home depot to verify. cx found out she has 5 year warranty and is getting it sent through to us. replaced console. calibrated and tested unit. had F5E4 code pop up. noticed lid not shutting correctly. unit needs new lid to complete repair, ordering hinges too just incase.; ordrng 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAT04

Near Reading, PA 19608

Cody H.

Job Details: 06/14/2023

"CX complains unit is not making ice or dispensing water. When pressing paddle, the valve can be heard calling for water. Found no water making it from the filter head to the valve but water is making it to the filter head. Unit will need new filter head for repair, ordering filter head and valve due to not gettng water to valve to ensure valve is good. Office to reach out to cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W10861696 (ilter housing (bis)) and 1 WPW10179146 (valve)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Fredericksburg, VA 22405

Robert W.

Job Details: 06/14/2023

Replaced vent unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Newport News, VA 23605

Justin W.

Job Details: 06/14/2023

"cx complaint unit not spinning out clothes and takes long time to wash. checked unit to find error code f8e1. ran diagnostic cycle to find valve sounds weak. tested individual valve in test 1,2, and 3.unit working as designed. lines hooked up correctly. advised cx to use unit and if clothes do not spin out call us back. unit workin as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Williamsburg, VA 23188

Orbie

Job Details: 06/14/2023

"cx complaint unit may not be heating. checked unit found F7E1 ran unit through diagnostic cycle, element didn't turn on. P4-3 to P4-4 open line. replaced element. tested unit working as designed"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB05

Near Bowie, MD 20721

Shane B.

Job Details: 06/14/2023

"cx complaint is the unit clicking when flames are already ignited. it took a few trys but i was able to replicate the issue. flames look good but ignitor kept clicking. turned all burners on at once and they kept clicking. downdraft is not on. ordering all ignitors, spark module as well as top and bezels in case its a issue with burner heads contacting the top. scheudle when all parts are availbel.; ordrng 1 W11537635 (harness) and 1 W10862325 (igntr-surf) and 1 W10862323 (igntr-surf) and 1 W10862324 (igntr-surf) and 1 W10862326 (igntr-surf) and 1 W11476216 (top, main) and 5 W11544657 (bezels)s and 1 WPW10475147 (module-spk)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Bowie, MD 20721

Shane B.

Job Details: 06/14/2023

cx complaint is the unit not draining. checked for codes and found F9E1. i ran the drain pump in diagnostics and it is making noise but no water drained. i inspected and found impellar seperated from motor. motor is running but no water is moving. installed preiDed part and tested. unit is working as designed.

We serviced a

KITCHENAID FREEZER

Model KFIS29PBMS00

Near Bowie, MD 20716

Shane B.

Job Details: 06/14/2023

"cx complaint is the unit not cooling again. cx said it worked for 3 days, made 1 batch of ice and that was it. when i arrived the unit unit was set to recomended temps. prob shows 66 in FC, RC 65. compressor is running and pulling .66amps. high side shows 0psi, low side shows -28psi. used UV light to look for dye. found no dye behind unit or at either evap. i called techline, they said with no dye visalbe issue must be in liner. labeled unit nonrepairable. SR#7736636092. told cx unit cant be fixed, gave him SR#."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Crownsville, MD 21032

Shane B.

Job Details: 06/14/2023

"arrived to find unit was shut off since last techs visit so i could not check temps. previous tech said temps were 38 in RC and 'in the teens' in the FC, cx says FC temp has been over 20 degrees for 2 weeks. i ran test 45 until it timed out. FC evap had almost no frost, only the first few inches. installed all ordered parts. vacuumed unit and it held vacuum. charged unit and advised cx to give it 24hr to get to temp."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Harrisburg, PA 17110

Fred G.

Job Details: 06/14/2023

cx complaint upper rack is falling. inspected unit found upper rack adjusters failed. unit needs upper rack adjusters to correct issue. once part is in please call and set up a return for visit.; ordrng 1 W10712395 (rack adjuster)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Fredericksburg, VA 22405

Robert W.

Job Details: 06/14/2023

CX Complaint is the cooktop is working oven isnt. Inspected unit and found unit is getting good power terminal block is good cooktop is working oven wont heat at all ohm out elements there good thermal fuse is good. Ordering Control; ordrng 1 W11594271 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/14/2023

"replaced ui, advised cx to allow unit to cool for atleast 24 hours. secured ui in bin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/14/2023

"replaced icebox fan, heater wire, tested, unit working as designed. advised cx to allow 24 hrs for ice production."

We serviced a

MAYTAG WASHER

Model MHW5630HC

Near Hertford, NC 27944

Branden R.

Job Details: 06/14/2023

cx came to door and i was advised by 'megan' that unit has already been replaced .

We serviced a

WHIRLPOOL COOKTOP

Model WEG515S0FS2

Near Suffolk, VA 23435

Zachery R.

Job Details: 06/14/2023

"checked unit, gas pressure is good, no signs of any leaks, come to find defective gas valve, allowing too much pressure. quoted and replaced valve, tested, unit working as designed. cx paid in full"

We serviced a

WHIRLPOOL FREEZER

Model WRV996FDEE0

Near Brookeville, MD 20833

Robert L.

Job Details: 06/14/2023

"cx complaint leaking out freezer door, found evap drain frozen over, replaced drain tube, steam cleared both drains and removed all ice from base, tested all ops ok"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/14/2023

"replaced fc door seal , tested unit. Job complete"

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS0

Near Alexandria, VA 22314

Lloyd B.

Job Details: 06/14/2023

Cx complained of no power. Inspected the unit and found there is 121vac at the junction and the control but there is no blinking green light on the control and no display on the user interface. Unit needs new control and UI; ordrng 1 W11504955 (user interface) and 1 W11505996 (control)

We serviced a

WHIRLPOOL DRYER

Model WED4850HWO

Near Fredericksburg, VA 22406

Robert W.

Job Details: 06/14/2023

"Cx Complaint is the unit doesnt start up, Advise CX of SVc fee CX stated the unit has warranty advised CX the ticket wasnt dispatch this way advise to contact warranty company."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Fredericksburg, VA 22406

Robert W.

Job Details: 06/14/2023

"CX COmplaint is the unit is making noiose, Insoected unit and found error F8E2 drain issue found unit not draining poump is humming checked pump and found its getting good power just not draining. Ordering drain pump.; ordrng 1 W10876537 (Drain pump)"

We serviced a

WHIRLPOOL OVEN

Model WOC75EC0HS20

Near Culpeper, VA 22701

Tanner B.

Job Details: 06/14/2023

Checked for loose connections and replaced blower/ control.. tested unit unit needs oven door hinges; ordrng 1 W11296077 (hinge left) and 1 W11296078 (hinge right)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29BBMS00

Near Rockville, MD 20850

Brian F.

Job Details: 06/14/2023

"Cx states unit leaking at connection between reservoir and filter head, inspected and confirmed. Installed new reservoir, tested, unit is now working properly. Please send invoice to edward.mckenney@nih.gov for payment, cx owes $210.16."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Leesburg, VA 20175

Ken M.

Job Details: 06/14/2023

Support arrived broken. Reordering part.; ordrng 1 W10909479 (support(inspect part)) and 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Bethesda, MD 20814

Roberto I.

Job Details: 06/14/2023

"Cx complaint no ice.Confirmed empty ice bin. Found E5 again. Temp in the Fc 3F, in the icebox 3.5F. Evap fan ok, icebox fan ok, harvesting ok, water fill ok, fill tobe heater 4.8Kohm and receives 120V, ice level sensor ok. Called tech line, spoke to Austin (lost sr #, my computer stopped working and I had to reboot it). He advised to eplace the icebox assy. Ordering icebox W11605504, icebox cover WPW10598013, fan W10846539, insulation WPW10280983, gasket WPW10280988 and adapter WPW10635022. Pre id valve and heater to be used on return.; ordrng 1 W11605504 (icebox) and 1 WPW10598013 (icebox cover) and 1 W10846539 (icebox fan) and 1 WPW10280983 (insulation) and 1 WPW10635022 (adapter) and 1 WPW10280988 (gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Stephens City, VA

Ezra M.

Job Details: 06/14/2023

replaced broken light switch in rc

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Great Falls, VA 22066

Jason A.

Job Details: 06/14/2023

CX complaint FRIDGE RC items are freezing. CX changed setting to warmest setting & found milk still freezing. Changed FC evap damper from recommended to MAX & measured thermistors. Evap harness W11562214 not correct see SDpics. https://www.ebay.com/itm/275690196016. Control not in stock > JJ; ordrng 1 W11438736 (thermistor 13 Refrigerator Temperature Sensor) and 1 WPW10384183 (thermistor 15 Refrigerator Temperature Sensor) and 1 W11562214 (Evap harness See https://www.ebay.com/itm/275690196016) and 1 W11562260 (Control)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS

Near Fort Washington, MD 20744

Leon

Job Details: 06/14/2023

cx complaint burner not working.rf burner not operating as designed. tested switch found open element. replaced element and switch everything now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Aberdeen Proving Ground, MD 21005

Neil H.

Job Details: 06/14/2023

ran dia and recalb washer normal and working as designed cx was just concerned with the way it sounds in operation but unit good and sounds and working normal.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Forest Hill, MD 21050

Neil H.

Job Details: 06/14/2023

cx complaint unit not spining and making noise found the hub is stripped cx paid $120 and said they can replace the spin basket himself which has 10 year part coverage; ordrng 1 W10752719 (basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Owings Mills, MD 21117

Justin S.

Job Details: 06/14/2023

replaced the right slide assembly and tested. the drawer is now opening and closing smoothly and is sealing good. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB00

Near Felton, DE 19943

Taylor F.

Job Details: 06/14/2023

Cx complaint is unit making a squeeking noise when the RC door is opened. Installed grease to hinge and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHV00

Near Martinsburg, WV 25403

Ricky E.

Job Details: 06/14/2023

"LW11026428 707.23, labor 120.00, shipping 100.00, tax 42.43... customer stated that the unit wasnt making ice. verified issue and fnd fill line clogged with ice.. ckd the fill tube heater and it tested as open.. the unit would need the door assy to correct the issue.. the customer is contacting wpl to see if they will cover the repair..."

We serviced a

WHIRLPOOL WASHER

Model MAH9700AWM

Near Montpelier, VA 23192

Kyle A.

Job Details: 06/14/2023

Found unit would not spin and drain is over heating. Cx denied repair due to age of unit.; ordrng 1 34001497 (Control) and 1 WP34001320 (Drain pump)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Potomac, MD 20854

Brian F.

Job Details: 06/14/2023

"Cx states unit not washing dishes fully. Entered diag mode found saved f4e3 (wash motor not running) and f7e1 (no heat). Ran service test, sump is receiving 120VAC but not running, heater element measured 12 ohms. Ordering sump assembly, returning with control board.; ordrng 1 W11665769 (sump assembly)"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Bethany Beach, DE 19930

Michael E.

Job Details: 06/14/2023

Replaced control as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FZEM00

Near Hyattsville, MD 20783

Sherwood

Job Details: 06/14/2023

cx complaint rc not cooling. i arrived and found evap fan motor not working and vent to rc blocked in fc. used steamer to unblock vent installed evap motor thermister and control. unit is working correctly now. repair is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fort Washington, MD 20744

Leon

Job Details: 06/14/2023

cx complaint that light switch was broken. confirmed issue. saw switch was already removed upon arrival. wiring was foamed into the unit. called tech line and put SR #7736636387 tech line will call us back with solution

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Virginia Beach, VA 23454

Austin D.

Job Details: 06/14/2023

cx complaint the unit is not starting a cycle. checked the unit and it was stuck on sensing. cleared the cycle and tested. control unresponsive. replaced with a new control and tested operation. unit is running as desigend.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/14/2023

"cx complaint unit is not cooling. inspected unit and found 50 degrees RC, 45 degrees FC. i removed evap cover and found a frost pattern that reach the first row on the evap. i removed back cover and found .63amp draw from compressor. unit has a leak in the SS. unit needs compressor, filter/dryer, evap, 3 call count to correct issue.; ordrng 1 W11578004 (evap) and 1 W11504450 (evap lockring) and 1 W11506619 (evap lockring) and 1 W11109499 (filter/dryer) and 1 W11504445 (dryer lockring) and 1 W11504447 (dryer lockring) and 1 W11580057 (compressor) and 1 W11506619 (comp lockring) and 1 W11578570 (comp lockring) and 1 W11506619 (comp lockring) and 3 W11506635 (process stub)s and 1 W11608693 (thermnostat)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Hartly, DE 19953

Taylor F.

Job Details: 06/14/2023

"Cx complaint is unit not draining/washing. Tested inspected and verifed complaint. Found the drain pump getting power but not responding. Also found the sump to be weak when washing and acting strange during testing and diagnstics. Not sure if its a control issue or the sump starting to fail. Ordering sump, drain pump and control. Cannot reschedule at this time.; ordrng 1 W11416362 (sump) and 1 W11412291 (drain pump) and 1 W11410066 (control)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Camden, DE 19934

Taylor F.

Job Details: 06/14/2023

Cx complaint is unit not dryering proeprly. Long dry times. Found vent to be restricted and unit failed airflow test 3 times. Informed cx vent has to be cleaned and shortened and/or replaced. Unit is otherwise working proeprly. Job is complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM00

Near York, PA 17406

Sal R.

Job Details: 06/14/2023

"CX complaint is that he is loosi ng cooling i both the RC & FC. I found temps to be 49 in the Rc and 13 in the FC (thermacoupling). I exsposed the RC evap and found partial to no frost pattern. I was able to use a moving mat and puklled unit out. I accessed the compressor compartment and too a AMP draw on the compressor finding only .95 AMP's. I called and spoke to Db (SS Tech) he aggrees with my findings. I am ordering 1 compressor (W10276644), 1 drier filter (WPW10143759), and 1 RC Evap coil (W11492867). I have set a return date for 6/21 , return will need to be 3 call counted. I clooected $120.00 for service charges , 10 year limited warranty covers the cost for parts. CX will owe labor charges in the amount of $720.00 for completion of the Sealed System repair.; ordrng 1 W10276644 (compressor 2@ tribs) and 1 WPW10143759 (dryer filter) and 1 W11492867 (rc evap coil 7 @ tribs) and 1 LOOK (LOOK) and 1 3callcount (3 call count)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hedgesville, WV 25427

Ricky E.

Job Details: 06/14/2023

"installed part, unit cks ok.."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Falling Waters, WV 25419

Ricky E.

Job Details: 06/14/2023

"installed part, unit cks ok.. also the customer is on a well and has very low cold side pressure..."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near North Potomac, MD 20878

Brian F.

Job Details: 06/14/2023

"Cx states RC low cool, inspected and confirmed, 55* in RC. Cleared dust from condenser coils. Found cx had RC set to 1 and FC set to 3, set both to 4. Entered diagnostic mode, found evap fan not spinning during test 3. As I was accessing the evap, the fan turned back on, reassembled unit and ran test 3 again, evap fan now working properly, RC temps started dropping. Thermistors, damper, compressor, and condenser all passed testing. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Dover, DE 19904

Taylor F.

Job Details: 06/14/2023

"Cx complaint is unit not dispensing ice. Replaced bin, ice door and coupler from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Hanover, PA 17331

Drew B.

Job Details: 06/14/2023

"called office spoke to robin about piggybck off of call bck from previous auth they had for repair. nd no owe any fees. was appropved through office to proceed with the piggyback of previous auth,, ran test went through no issues but whnen primpt in test modes the unit didnt want to lock after to styart normal wash operations. will need acu and lid lock on retrurn rthe drain, agitation, spinning etc all good when testing no issues.. ordering the acu and the lid lock, (didnt have today) (go without) call to reaschd with the cx.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hagerstown, MD 21740

Ricky E.

Job Details: 06/14/2023

suction tube will need to be replaced with the compressor due to removing too much when removing the compressor... need part...; ordrng 1 w11505003 (suction tube)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Woodbine, MD 21797

Ricardo S.

Job Details: 06/14/2023

"Replaced freezer door, unit cks ok"

We serviced a

JENNAIR REFRIGERATOR

Model JSC23C9EEM00

Near Vienna, VA 22182

Jason A.

Job Details: 06/14/2023

Prior 30days - - - CX complaint water leaks from RC. Found drain hole clogged from rusting pan. Cleared blockage & poured water to check for fast drain > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 06/14/2023

Installed the adjuster & clips. Tested the units rack. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Shippensburg, PA 17257

Andrew S.

Job Details: 06/14/2023

Cx complaint is that the top RH shelf is not staying in place on the RC door. Upon arrival I found that the tab that the shelf rests on has seperated from the door and does not support. i also found excessive moisture in the RC section. I inspected the seal and found that the door is also bowed at the bottom and the seal is pulled away from the cabinet. I attempted to work the seal out but found that the door is bowed and will need replaced. I am ordering the door. I informed the cx that the door will ship directly to the cx. They will inspect and inform the office when the door arrives.; ordrng 1 LW10642551 (RC Door)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/14/2023

"cx complaint the unit is not washing without waling all over the place. checed the unit and found no error codes. checked the suspension, gearcase, washplate, etc. washplate seized to tub. also found a weak suspension. gearcase had no visible oil leaking but it did sound unfamiliar during operation. so im ordering a gearcase, motor, suspensio, washplate, etc. will reutrn once the parts come in.; ordrng 1 W11454734 (gearcase) and 1 W10890624 (motor) and 1 W10752283 (washplate) and 1 W10528947 (hub) and 1 W11239857 (belt) and 1 W10913953 (actuator)"

We serviced a

WHIRLPOOL COOKTOP

Model WFE505W0JS0

Near Richmond, VA 23236

John P.

Job Details: 06/14/2023

CX concerned about marks on cooktop quoted CX for replacement of top CX declined replacement.W11175876 cooktop $311.20 $15 shipping$110 labor

We serviced a

AMANA DRYER

Model NED4655EW1

Near Suffolk, VA 23434

Lucas R.

Job Details: 06/14/2023

"cx complaint unit not heating, checked unit found L2 terminal screw not seating to nut, replaced screw and nut from tool bag, tested, unit working as designed.; ordrng 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS01

Near Rockville, MD 20853

Israel R.

Job Details: 06/14/2023

Customer complaint FC is not cooling correctyl. Somedays it works someday it doesnt. Found the was cold not overfrosting and good frost pattern. I ran test 03 step 02 and Fc fan fif not come on. Rc fan on step 03 turned on. Removed evaporator cover and found FC fan locked and hard spin. Bad fan. Replaced fan and tested. Fc fan is now blowing strong air. Unit is back to normal operations.

We serviced a

MAYTAG FREEZER

Model MFI2570FEZ07

Near Clinton, MD 20735

Leon

Job Details: 06/14/2023

cx complaint is unit isnt cooling at all comfirmed issue see no frost pattren on the evap compressor was hot to the touch tried replacing the star run device no change unit kept on clicking called sst jj and went over findings was told to order compressor; ordrng 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 2 W10913906 (coupler)s

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Olney, MD 20832

Robert L.

Job Details: 06/14/2023

"cx complaint beeping not starting, fpund ui not displaying proper numbers and buttons none responsive, shorted UI, ordering console trim(4trib) and ui housing(7 trib); ordrng 1 W11413963 (console) and 1 W11414079 (ui housing)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Washington, DC 20002

Samuel R.

Job Details: 06/14/2023

cx advised they will reschedule;

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near College Park, MD 20740

Sherwood

Job Details: 06/14/2023

please do not send me back she was really rude and cursing at me. made me really uncomfortable.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Hyattsville, MD 20783

Sherwood

Job Details: 06/14/2023

still not cooling. arrived installed harness heater is working repair complete.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA00

Near Woodstock, MD 21163

Justin S.

Job Details: 06/14/2023

unit is still on and has no ice in the bin when i arrived. double checked and no ss work has been done to this unit. bin temp is 75f. everything around the compressor is excessively hot. the condencer fan blade has fallen off the condencer fan so it appears the fan is not moving. can feel the condencer fan motor shaft spinning when i checked by hand. called tech support and spoke with a joe. file number 7736338518. says replace the motor and the fan blade.; ordrng 1 WP2188935 (blade-fan)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Boston, VA 22713

Tanner B.

Job Details: 06/14/2023

"Shaft for dryer knob failed , unit needs new timer .. special order part; ordrng 1 w11566735 (timer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf767sdhz03

Near Catonsville, MD 21228

Emmanuel R.

Job Details: 06/14/2023

"Cs unit stops cooling intermittenly, confirmed complaints Spoke with techline unit is heat soaked.SR-7736633029. Upon arrival evap had a partial frost pattern, temps at 20 degrees, Pulled unit out found the discharge line extrmely hot to the touch. Pressures low side -8 high 75. Once i pulled unit out pressure went up to low 0 high 120 but unit started building a frost pattern.No dye detected and pressures are good. Frost pattern returned once unit got pulled out the cabinets. Techline recommended to improve ventaltion so i repositioned unit to has 1inch on both side 7 inches in the back 4 inches on top. Owners manual specs. Unit is now working properly. Advised to monitor unit."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Clinton, MD 20735

Leon

Job Details: 06/14/2023

going back out today to fix issue

We serviced a

WHIRLPOOL DRYER

Model MGDX655DW2

Near York, PA 17403

Sal R.

Job Details: 06/14/2023

"CX complai t was that the unit would not power on. I found that the thermal fuse was O.L. . I was able to access and replace the thermal fuse. I tehn tested unit on a timed dry cycle and found a possible air flow restriction in the evnting form the wall to the out ise of the home. I advised CX to not run any dry cycles until a licensed vent clearning company inspected the homes dryer venting form the wall to the outside. Unit test good. I collected $190.58 for service / labor , part, shipping, and taxes via check #3158"

We serviced a

MAYTAG OVEN

Model MGT8775XS00

Near Charlottesville, VA 22901

Kyle A.

Job Details: 06/14/2023

Cx complaint of upper oven not heating. Did confirm and found units ignitor not heating. Did confirm and will return with ignitor; ordrng 1 WPW10324738 (Ignitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Woodstock, MD 21163

Justin S.

Job Details: 06/14/2023

the cx showed me the door is not closing all the way on the left after they used a hair dryer to try to seal it already. replaced the track and the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hyattsville, MD 20784

Samuel R.

Job Details: 06/14/2023

replaced part and unti si now good.

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Harbeson, DE 19951

Frederick R.

Job Details: 06/14/2023

Upon arrival was told by the guard at the guardshack that the laundry people had left for the day and there was no one to escort me inside of building but he would try to find someone. waited 10mins . CX needs to be rescheduled; ordrng 1 W10780044 (suspension)

We serviced a

WHIRLPOOL DRYER

Model LGR5636EQ2

Near Glen Rock, PA 17327

Sal R.

Job Details: 06/14/2023

I was able to access and repalce all parts. I tested unit and unit test good.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Millsboro, DE 19966

Michael E.

Job Details: 06/14/2023

Replaced timer as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/14/2023

"cx complaint upper oven does not heat with bake. inspected unit and found ignitor is not lighting. pulled unit out and found 124.5vac to ignitor. I then attemtend to remove ignitor and found both screws to be seized. I qouted cx for ignitor, bake burner and screws. cx accpeted. charged cx for repair and cx decided to pay returning labor on return. cx owes $120 on return. parts are in stock, scheduled cx for 6/16/23; ordrng 2 WP4159193 (screw)s and 1 W11174122 (bake burner) and 1 W11596211 (bake ignitor)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/14/2023

i was able to access unit and replace the oven glass and nameplate as per previous visit. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Fawn Grove, PA 17321

Sal R.

Job Details: 06/14/2023

"I arrived at home and found that the door recived is the wrong collor. I am re ordering 1 deli Draw with UI (W10733264). Once new door arrives, CX will call once new door arrives.; ordrng 1 W10733264 ((re order) Deli draw with UI) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Towson, MD 21286

Shane M.

Job Details: 06/14/2023

cx complaint the unit isnt finishing cycles. passed test mode but found F2E3 errror. ordering console board w control board.; ordrng 1 W11481116 (console board) and 1 W11513246 (control board)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lancaster, PA 17602

Cody H.

Job Details: 06/14/2023

"CX complains unit is making a thuding noise. CX is under manufacture warranty. Found unit rollers to be failing. was able to replace rollers with pre I.D. parts. Tested unit, unit now works as designed, no further work needed. CX DECLINED EMAIL"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lignum, VA 22726

Tanner B.

Job Details: 06/14/2023

"sr#7736629636 found the unit not dispensing water or making ice .. found triple valve w/ ive in it .. verified water coming from reservior .. disconnected and clear ice, unit now dispensing.. found the air tower warped and allowing cold air to freeze valve.. needs air tower and perma gum to seal top of air tower and ice box assembly; ordrng 1 212643 (perma gum) and 1 W11373777 (air tower)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Timberville, VA

Danny R.

Job Details: 06/14/2023

uniut had lower harness failure and not draining also lid lock not seen thinks lid is open while actaully locked shut will need lid look also; ordrng 1 W11394572 (latch)

We serviced a

MAYTAG WASHER

Model MVW4505MWO

Near Woodbine, MD 21797

Ricardo S.

Job Details: 06/14/2023

"Cx complains that the unit not draining and makes humming noise, inspected unit, the tub is full of water, pump cks ok, found a pc of the drain valve stuck on drain propeller, reset power, unit tested and washer works fine"

We serviced a

KITCHENAID ICE MAKER

Model KUIX505ESS2

Near Vienna, VA 22182

Richard B.

Job Details: 06/14/2023

"CX complant. Ice is thin. Inspected unit and lots of dirt indide unit, Advised CX unit needs to be cleaned . CX will run a clean cycle and call when they want service, RB"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Washington, DC 20001

Samuel R.

Job Details: 06/14/2023

replaced parts and tested unit still no chnage will contact techline in the morning.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hagerstown, MD 21740

Ken M.

Job Details: 06/14/2023

"Customer complaint is that the unit has stopped cooling again. Inspection of the evaporator found it frozen over again. Evaporator thawed off and defrost circuit tested. Found that the brown wire had back itself out again, preventing the unit from defrosting. Updated heater assembly was not available at the time of last service. Ordering updated heater and harness.; ordrng 1 W11650662 (heater and harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hanover, MD 21076

Alexander D.

Job Details: 06/14/2023

"cx complaint unit is draining fine, just not washing dishes. inspected unit and verified complaint. ran diagnostics and have f7e1 no heat and f4e3 wash motor not running. unit is heating but wash motor isnt running but is getting 120v. ordering sump asm. call cx to schedule return visit once we have eta on part.; ordrng 1 W11025157 (sump asm)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Saint Thomas, PA 17252

Andrew S.

Job Details: 06/14/2023

"Per previous diag I was able to access and repalce the belt, Idler and rollers. I then tested the unit and found that it is now functioning as intended without and abnormal noises. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Bethesda, MD 20814

Roberto I.

Job Details: 06/14/2023

"Cx complaint SD message on display.Ran diag, found F0E2, F8E1 and F9E1 errors. Filled tub and tested drain, the unit drained slowly. Removed drain pump filter, found ot clogged. Cleaned filter and test drain again. Cleare errors and rana test cycle. The unit worked as designed. Collected $120"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Hershey, PA 17033

Justin L.

Job Details: 06/14/2023

Cx complaint unit not going through cycles. Entered diagnostic to find F8E1 long fill F8E6 water hazard F5E1 lid lock failure F2E1 stuck button F0E4 splin limted by water temp. Ran auto test and found good water pressure. Found hoses hissing air. Will need control and valve. Quoted for repair and collected for service call only as they are going to replace unit.

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Silver Spring, MD 20905

Robert L.

Job Details: 06/14/2023

"installed left side manifold per previous, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Fairfield, PA 17320

Andrew S.

Job Details: 06/14/2023

Per previous tech I was able to access and replace the control (ACU). I then ran the DLMS calibration and the diag cycle and found that the unit is functioning as intended. job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Lexington Park, MD 20653

David J.

Job Details: 06/14/2023

"Customer complaint unit is leaking water from front left side of unit arrived today and verified complaint. Inspected tub, seal and found left of tub. Seal is pinched pretty hard which could be causing the potential leak removed outer door skin and inspected vent wax motor gasket and found gasket to be pinched Which is causing water to pass wax motor and drip and side door ordering both parts for return visit and scheduled customer for return and will come back on schedule date. Water is not dripping crazy and customer could use unit as long as she put a towel down. Customer also has a leak under sink but that is not caused by the unit and explain to customer she needs to have the valve or plumbing fixed. ; ordrng 1 W11483553 (Tub seal) and 1 W11545539 (Vent wax motor gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 06/14/2023

"Replaced hub,gearcase,basket.Tested unit infront of customer and coached them on how to properly load the unit. Test passed, unit is leveled,tried two diffirent cycles with customer .Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Alexandria, VA 22303

Lloyd B.

Job Details: 06/14/2023

"Cx complained the unit did not operate. Inspected the unit and found the start button did not work Installed new console and tested and it now fills, washes and drains. Job complete"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/13/2023

mag shipped damaged. the mag tube is dented. the pagaging was oversized and the part was wrapped in plastic wrap... reordering part and will order the other highside components...; ordrng 1 w11672685 (hv trans) and 1 W10850446 (capactr-mg) and 1 w11409822 (mag)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW06

Near Chesapeake Beach, MD 20732

David J.

Job Details: 06/13/2023

"CX complaint door gasket is not sealing properly arrive today and inspected unit. Verified complaint found refrigerator door gasket to head came out the track. Inspected door gasket and found no rips or tears. Seated door gasket back into door. Made sure door was sealing properly. Customer also stated that ice and ice bin was clumping together, I found no signs of air leaks into refrigerator or freezer customers ice bin was full to the top as it does not look like ices use that often what is happening the ice is sitting for a long period of time in through defrost cycles. ice gets a little warm, and then when the freezer temperature drops down, it freezes a little bit of the ice together. Found new sign of faulty, icemaker, or temps. Unit is working as designed job complete."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Clinton, MD 20735

Leon

Job Details: 06/13/2023

cx complaint machine was continuously filling. inspected unit and found no issues. educated cx on proper machine usage. cx will test our recommendations and report back at next visit

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Essex, MD 21221

Alexander D.

Job Details: 06/13/2023

"cx complaint unit intermittently not cooling properly. freezer will thaw out and freeze again and repeat. inspected unit and verified complaint. cx showed me water bottle in fz drawer that was frozen and started to thaw out. evap has good even frost pattern. brown wire to heater is still secure, tugged on it and it didnt come out. added tape to brown wire so it wont back out in future. service tests pass. evap thermistor 20k at 20, rc 6.1k at 53. seems thermistors are being satisfied too soon. replaced both thermistors from v/s, also replaced control even though it didnt have the double sticker. advised cx to give 3 days for temps to adjust and call back if issues persist."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near West Point, VA 23181

Orbie

Job Details: 06/13/2023

cx complaint unit not functioning. unit filling and draining but not pumping water. unit needs sump & motor to complete repair.; ordrng 1 W11025157 (pump&motor)

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