We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Washington, DC 20015
Samuel R.
Job Details: 03/06/2023
cx complaint unit door falls down.inspected unit and could confirm.got unit out and found spring to had popped pout place.reinstalled spring and unit is not good
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wyomissing, PA 19610
Cody H.
Job Details: 03/06/2023
"Was able to access unit and replace parts per previous visit. Unit continues to make squealing noise. Ordering motor, splutch, gearcase, belt and actuator for return visit. Was able to remove washplate.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W11481722 (actuator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Dumfries, VA 22026
Demonte S.
Job Details: 03/06/2023
Installed the Vent Motor. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Gaithersburg, MD 20886
Justin S.
Job Details: 03/06/2023
the unit is disconnected fromt he vent and pulled out when i arrived. cx says the unit is not heating in cycle. started a timed dry and the timer is counting down but the unit is not spinning. cx says the unit was spinning last night. reset power to the unit and the unit is now started to spin but stopped quickly. no error codes in diagnostics. ran the automatic test and the unit canceled the test right away. the unit is getting 120/240/120vac to the terminal block. resety power again and the unit spins for a short time then. the unit got a f3e3(inlet). found the thermistor was disconnected. restested. the unit is now spinning and blowing but not heating. the element is open. the element has burnt in half. replaced the element and the tco and retested. the unit is now good; ordrng 1 WP8577274 (thermistor)
We serviced a
MAYTAG WASHER
Model MVWB855DW0
Near Mount Airy, MD 21771
Justin S.
Job Details: 03/06/2023
replaced thew parts and calibrated. ran the diagnostic and the unit is now good
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Pasadena, MD 21122
Alexander D.
Job Details: 03/06/2023
"cx complaint unit not drying clothes, have to put them back in 3 times to get them to dry. unit is heating, have good airflow coming out of vent. everything tests good but unit seems to be cycling element off more often than usual. ordering operating thermostat, timer and temp switch. seems temp switch is mislabeled in IPL, ordering both to make sure we get right one. call cx to schedule return visit once we have eta on parts; ordrng 1 WP8318268 (operating thermostat) and 1 W10846428 (timer) and 1 WP3405156 (switch) and 1 W11050715 (switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QMX00
Near Silver Spring, MD 20902
Roberto I.
Job Details: 03/06/2023
"CX complaint lights and UI not working.Inspected unit, found right door extension arm bent, not pushing the light switch. re-shaped the extension arm and resettod power. Lights and UI turned on, and the unit worked as designed. Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bowie, MD 20721
Shane B.
Job Details: 03/06/2023
cx complaint is is the unit not making ice and not dispensing water. cx said filter has been replaced recently. i found just a trickle of water when dispening water. turned on and cycled IM. IM cycled but filled with only a trickle of water. i found supply line is not kinked. cx said no plumbing work has been done recently and nothing has been shut off. unit will need a new filter head. cx then told me she has a warrenty from lowes. no warrenty info was sent to us. informed cx she needs to contact lowes and have ticket sent in correctly. cx wil have new ticket sent to office.; ordrng 1 W11162042 (housing)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Springfield, VA 22153
Demonte S.
Job Details: 03/06/2023
Installed the Console to the unit. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM00
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 03/06/2023
Customers complaint is frost in the freezer and ice getting around the fan motor. Found gao in the gaket and a servic pointer for this issue.; ordrng 1 W10864518 (update kit) and 1 W10407216 (gasket)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Silver Spring, MD 20902
Roberto I.
Job Details: 03/06/2023
"x stated that the washer was installed on 2/27/22, but he didn't have valid document to show it (the job was created on 2/25/23). He is calling Maytag.If we go back to this repair, the washer needs splutch W10721967, belt WPW10006384 and motor W11283592 (mandatory)."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Dover, DE 19904
Frederick R.
Job Details: 03/06/2023
"Replaced Consolke and control per prior techs diagnosis. Unit powered on. Synched both together. During further testing I found that the splutch and belt were defective. Spoke to HM. Returning drain pump. Installed splutch and belt from VS. Calibrated and retested unit after reapir and it is now working properly. Job is complete; ordrng 1 W11239857 (belt FRVS), used 1 W10721967 (splutch FRVS), and 1 W11239857 (belt FRVS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Powhatan, VA 23139
Joseph D.
Job Details: 03/06/2023
"Replaced panel, sump motor and UI. Unit working properly. No stored error codes"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 03/06/2023
"cx complaint noisy operation, checked unit found noise from motor assembly. expart; ordrng 1 W11416362 (pump an motor)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Mechanicsville, VA 23111
Orbie
Job Details: 03/06/2023
cx states no low flame. verified cx complaint. found unit not converted from Natural gas. replaced valve pieces with LP conversion. tested unit working as designed
We serviced a
WHIRLPOOL OVEN
Model WFE710H0AS0
Near Fairfax, VA 22033
Christian C.
Job Details: 03/06/2023
Cx complaint unit oven does not keep hot on bake. Inspected unit found bake element separating. Cx paid in full. Ordering bake element.; ordrng 1 W10779716 (bake element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesterfield, VA 23832
John P.
Job Details: 03/06/2023
Installed console tested working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hummelstown, PA 17036
Fred G.
Job Details: 03/06/2023
"cx complaint unit is making noise while running. inspected unit and found pulley side of drive motor bushing has failed. when it fail it also took made the drive belt and idler to fail. replace all parts and found unit now checks good.; ordrng 1 279827 (motor!dryer (FG VS)) and 1 341241 (belt,drive (FG VS)) and 1 WP691366 (pulley-idr (FG VS)) and 1 looklook, used 1 279827 (motor!dryer), 1 341241 (belt, drive), and 1 wp691366 (pully-idr) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Culpeper, VA 22701
Danny R.
Job Details: 03/06/2023
found conection at sensor bar wasnt good reinstaled and tightened conectors not runs fine .
We serviced a
WHIRLPOOL RANGE
Model WFG320MOMS0
Near Baltimore, MD 21206
Eric W.
Job Details: 03/06/2023
cx complant of rr burner not sparking inspected unit found it will not spark but if you use anouther burner it will spark unit needs new spark mod and switch harness; ordrng 1 WPW10548355 (switch harness) and 1 WP6610341 (spark mod)
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Westminster, MD 21158
Brian R.
Job Details: 03/06/2023
replaced all parts ordered. tested unit as well as had cx test and try all functions as well. he said its quiet. unit checks. job complete.
We serviced a
WHIRLPOOL DRYER
Model Med6230hw1
Near Annapolis, MD 21403
Shane B.
Job Details: 03/06/2023
cx complaint is the unit running but not heating. found F2E1 was the only saved code. terminal block is properly wired and supplying 248vac. found fuses are good. element reads OL. unit will need a new heating element. quoted cx for repair. they paid for everthing but labor. will pay 110 on return visit.; ordrng 1 WP3387747 (element)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Washington, DC 20005
Shawn D.
Job Details: 03/06/2023
f9e1 f5e1 . Cx complaint about washer draining slowly. inspected unit confirmed that unit was draining slow. clothing removed from draining pump. unit is now working properly. collected payment unit is good
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Woodbine, MD 21797
Marc M.
Job Details: 03/06/2023
"cx complaint unit freezing items in rc and the display not illuminating. inspected unit and found sub 32 degree temps and cx having multiple items (vegetables, whole milk, etc.). attempted com. with Ui. Ui non-responsive. cycled power at circuit breaker and found ui restored function. unit will need new ui.; ordrng 1 W11411871 (panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Chevy Chase, MD 20815
Brian F.
Job Details: 03/06/2023
"Cx states water leaking from front of unit, confirmed complaint. Cleared ice from fc, defrosted ice covering drain hole. Unit is now working propelry."
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS02
Near Accokeek, MD 20607
Robert A.
Job Details: 03/06/2023
I installed the ordered fan knob but the cooktop glass was damaged. I'm ordering a new glass cooktop for the return visit.; ordrng 1 W10296933 (glass cooktop)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Bowie, MD 20720
Shane B.
Job Details: 03/06/2023
"cx complaint is the unit being completly dead. cx said oven was in use when the unit shut off. when i arrived power was on and display was blank. interior light does not turn on when doors are opened, will not go into diagnostics. cycled power but no changed. i found UI is not getting any DC voltage. i found no damage to harness or any loose connectinos. i pulled unit out and inspected the junction box. i found black wires have thermal damage and connection is melted. shows this to cx and explained she will need an electrtion to fix the power. cx paid service call."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 03/06/2023
CX Coincern the unit giving f8e0 error . CX needs to address install before servive.. ordering control and fan for error.; ordrng 1 W11261167 (Control) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 03/06/2023
Installed new sump. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mount Airy, MD 21771
Justin S.
Job Details: 03/06/2023
door box still sealed. opened box and door is badly dented(pic). the unit needs a door; ordrng 1 w11566705 (door ss)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Ellicott City, MD 21043
Robert L.
Job Details: 03/06/2023
"cx complaint long dry times, cx had receipt of vent cleaning, found air not flowing out, removed vent from dryer and heater cooled down to redish color, when vent attached heater became broight orange, cx showed where they cleaned and found not vent at location only tubing for sump pump, after awhile we dfound vent outlet in storage room to left, cx to remove vent and clean from inside, and reassemble, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Frederick, MD 21701
Brian R.
Job Details: 03/06/2023
cx complaint is ice maker keeps running water and it comes out door. says when getting water its fine. home just build and everything new. unit was turned off and we turned water on by itself and gave a min or 2 and water started to flow through ice maker and out door. no power to unit. valve is stuck open. left water off and will order new valve. mold is over flowing. as soon as part is in office will schedule.; ordrng 1 WPW10312696 (Valve) and 1 WPW10300024 (Ice Maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Cockeysville, MD 21030
Shane M.
Job Details: 03/06/2023
cx complaint the unit isnt dispensing ice. found the tank was frozen over. thawed out tank.. unit now dipsenses water.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Dover, PA 17315
Sal R.
Job Details: 03/06/2023
"CX complaint is that the unit will not start a wash cycle and just buzzes then shuts oppf. I found that the unit per Technical Service Pointer #: W11632927, I am ordering 1 Run Cap (W11395618). Once the part is avalible, please have someon form the office call to set a return date.; ordrng 1 W11395618 (run cap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Fulton, MD 20759
Dustin F.
Job Details: 03/06/2023
"CX complaint: unit not cooling again.Inspected unit, temps were 68 in FC and 71 in RC. checked for dye around compressor compartment, FC evap, and RC evap, Found light frosting at very start of suction line going into RC evap but nothing else. Contacted SS hotline, spoke to EW, was advised to order Compressor,drier,3 way valve, Nitrogen, and refrigerant valve. Couldnt contact WP TL due to training. quoted CX for labor since parts are covered. CX refused to sign TY card. CX wants to contact WP and try to get coverage before continuing."
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Stafford, VA 22554
Robert W.
Job Details: 03/06/2023
CX Complaint is the control is cutting off when door is opened. CX states unit is under extended warranty cant find PoP advise CX to contact warranty company to have ticket dispatched properly come back with control and door switch.; ordrng 1 WP9757262 (Door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bel Air, MD 21015
Neil H.
Job Details: 03/06/2023
REPLACED THE INLET VALVES PRIOR VALVES WEREN'T GETTING WATER REPLACED AND NOW DISPENSING WATER
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 03/06/2023
unit needs terminal/ wires for l2 shorted .; ordrng 1 279318 (wire) and 1 279393 (terminal kit) and 1 WP3397659 (terminal block) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hollywood, MD 20636
Robert A.
Job Details: 03/06/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near Richmond, VA 23237
Chris B.
Job Details: 03/06/2023
cx comp conv fan motor not running insp unit conf cx comp found 120v at fan motor and motor not running ordering fan motor ; ordrng 1 W11582241 (fan motor)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Sandston, VA 23150
Orbie
Job Details: 03/06/2023
upon arrival found broken part on new fan assembly. managed to repair new assembly with a few old fan parts. tested unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Catonsville, MD 21228
Robert L.
Job Details: 03/06/2023
"cx complaint not drying dishes found no rinse aid , found f4e2 open heater, removed unit and found spade broken off heater ,replaced heater from truck stock, tested all ops ok, reordering for truck stock; ordrng 1 W11537778 (heater RL VS), used 1 W11537778 (heater RL VS) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Virginia Beach, VA 23455
Carl A.
Job Details: 03/06/2023
replaced control board tested unit works as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Glen Allen, VA 23059
Kyle A.
Job Details: 03/06/2023
Cx complaint of door swinging out when opening and closing. Did confirm and found inner mounting screw at the top of the door has its head sheered off. Will need to extract or drill out screw and install new screw. Will need additional tech due to weight of the door. Cx would also like the panel reseated.; ordrng 1 W10234194 (Pin) and 2 W10851443 (Screw)s and 3 W11189635 (Screw)s and 1 Note (Note) and 1 2tech (2tech)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Baltimore, MD 21244
Shane M.
Job Details: 03/06/2023
installed switch. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Pasadena, MD 21122
Alexander D.
Job Details: 03/06/2023
"cx complaint unit gets stuck in certain parts of cycles and never advances to finish the cycle. cx said one time a quickwash lasted all night and still running in the morning. inspected unit and verified complaint. only have f2e1 stuck key error stored, and thats working properly at this time. found unit way out of level. releveled unit and noticed scuff marks on pulley shield from hitting the ground. suspension tests good. tried to recalibrate unit but control cuts out whenever motor runs and comes back a few seconds later. ordering control, motor, actuator and capacitor. call cx to schedule return visit once we have eta on parts; ordrng 1 W11497303 (motor) and 1 W11481722 (actuator) and 1 W11428524 (capacitor) and 1 W11608056 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Indian Head, MD 20640
Robert A.
Job Details: 03/06/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID FREEZER
Model KBSN608ESS
Near Mount Airy, MD 21771
Justin S.
Job Details: 03/06/2023
this is a built in unit that require 2 techs when replacing doors. called the office and rescheduled; saved tckt
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 03/06/2023
Instakled new parts. All check ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Locust Grove, VA 22508
Danny R.
Job Details: 03/06/2023
control isnt giving power out to socket will need control and socket is melted as well; ordrng 1 W11552018 (control)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Fairfax, VA 22033
Jason A.
Job Details: 03/06/2023
CX complaint FRIDGE RIGHT RC door is uneven & no self closing. Replaced RIGHT closer & reset. Replaced icemaker & test harvest & fills Test doors for proper operation .test 120 harvest pass and 97 icemaker water fill NO LEAKS.adjusted the door .JJ/SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Frederick, MD 21704
Ricardo S.
Job Details: 03/06/2023
"Cx complains that the ice maker not working, inspected unit, the heater contact inside the ice module is bad, also the door gaskets are broken, water flow from dispenser is bad, order parts; ordrng 1 W10886931 (icemaker) and 2 W10830046 (gasket-fip)s and 1 w11346623 (filter head)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Frederick, MD 21704
Ricardo S.
Job Details: 03/06/2023
"New Home.. cx complains that the unit not cleaning dishes or disolving the soap, the unti make noises, inspected unit, the inlet valve makes a humimng noise, no water coming into the unit, the supply valve under the sink is off. unit tested several times with cx and diw works fine"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reading, PA 19608
Cody H.
Job Details: 03/06/2023
"CX complains unit is still leaving residue on clothing. CX had done a load of wash prior to technican arrival and did not have residue on clothing, CX ran another load through to try and show residue they are experiencing on a day to day basis. CX was already informed about using less detergent and using extra rinse, but claims it did not help. Called techline due to not being able to find funtional issue.Spoke to Nate SR#7735875210, who said that if there is no build up under the washplate, or in the outter tub then the buildup is being intoduced by the CX either by improper detergent use or something in the pockets being washed. Due to not being able to remove washplate due to bolt being corroded and stuck, ordering spin basket, washplate, outter tub, gearcase for return visit.; ordrng 1 W11449841 (gearcase) and 1 W10752187 (wp screw) and 1 W10902814 (washplate) and 1 W11551646 (spanner) and 1 W11178227 (spin basket) and 1 W11219115 (outer tub) and 1 W11568797 (filter) and 1 WP8533928 (filter screw) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dumfries, VA 22026
Demonte S.
Job Details: 03/06/2023
Installed the Evaporator to the Freezer Section. Pulled a Vacuum on the unit. Unit will not hold a Vacuum or pull a Vacuum. Filled the unit with Nitrogen. Not will not hold pressure at all. Inner Cabinet leak. Called Whirlpool Techline. Per Whirlpool this unit is under review. Advised the cx to give whirlpool 7-10 days before calling them.
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDB16
Near Glenelg, MD 21737
Marc M.
Job Details: 03/06/2023
"cx complaint unit leaking onto floor. inspected unit and found that the fc liner is covered in a sheet of ice at the bottom. found unti defrosting but not draining. unit has clogged drain tube and has backed up and now frozen over. unit will need to be removed to clear tube from rear pan heater area safely. also recommended heater probe so that the unit is less likely to freeze in the future in the event of a clogged drain again. collected for parts and sc, cx will pay 240 two tech labor on return.; ordrng 1 819043 (heat-probe)"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ01
Near Frederick, MD 21701
Ricardo S.
Job Details: 03/06/2023
"Cx complains that the Fc led not working, inspected unit, Rc led cks ok, replaced fc led.. reset power, unit tested and all leds works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Chesapeake, VA 23322
Zachery R.
Job Details: 03/06/2023
"cx complaint no ice. checked unit, water dispenser is working. ran test 25, icemaker would not fill, jumped icemaker with and without filter, icemaker still harvesting with no fill. come to find valve not receiving proper voltage, ordering icemaker and valve as back up, replacing icemaker and if valve isnt needed will be sending back. icemaker on fbo, advised cx they will be contacted for return visit.; ordrng 1 W11548540 (icemaker) and 1 W11548535 (valve)"
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Clarksville, MD 21029
Dustin F.
Job Details: 03/06/2023
"Upon arrival, Was given the rundown by CX apparently Bray and scarf installed the cooktop. then came back out when it didnt work right and found unit was improperly installed. CX stated WP sent out a new cooktop and didnt know why cause Bray and scarf are getting the unit replaced. I gave them a TY card with proof im taking the Part back for return. he refused to sign ty card. CX was unsure why i was here. stated thier issue was with Bray and Scarf"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Gaithersburg, MD 20877
Marc M.
Job Details: 03/06/2023
cx complaint unit not cooling. inspected unit and found partial frost pattern at evap. checked guage pressures and found unit 25 inches in vacuum at low side and less than 50 psi at high. unit has leak at evap.; ordrng 1 W11368877 (evap) and 1 W11109499 (drier-tube) and 1 W11370574 (compressor)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS03
Near Moseley, VA 23120
John P.
Job Details: 03/06/2023
Installed mag and inverter tested working as designed.
We serviced a
WHIRLPOOL FREEZER
Model wrf560sehz02
Near Stephenson, VA 22656
Daniel J.
Job Details: 03/06/2023
"found fan not. ordering thermistor, evap motor, and control.; ordrng 1 wpw103844183 (Thermistor) and 1 WPW10464673 (motor-evap) and 1 W11035836 (control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Bumpass, VA 23024
Kyle A.
Job Details: 03/06/2023
Cx complaint of grinding noise while agitating . Did confirm agitator bolt had worked its way out. Reseated bolt with blue locktight and tested unit and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS
Near Fairfax, VA 22032
Lloyd B.
Job Details: 03/06/2023
"Cx complained the unit did not make ice. Inspected the unit and found a frozen fill tube. In step 19, melted the ice and tried to cycle the ice maker in step 44 but it would not move. At the bottom of the door, testing the ice maker motor and it tested open. At the ice maker, the motor has 35ohms, there is as broken wire in the door. Unit neeeds new door; ordrng 1 W11465912 (door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Montpelier, VA 23192
Thomas B.
Job Details: 03/06/2023
Cx complaint unit is not working properly inspected unit found failed float switch replaced tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB04
Near Virginia Beach, VA 23452
Carl A.
Job Details: 03/06/2023
replaced board to find still not dispencing checked unit to find bracket behind dispencer cracked casueing micor switch not to engage ordering parts needed for repairs; ordrng 1 WPW10169511 (Refrigerator Ice Maker Motor) and 1 WP2180226 (bracket)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Goochland, VA 23063
Kyle A.
Job Details: 03/06/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS03
Near Moseley, VA 23120
Joseph D.
Job Details: 03/06/2023
Tech was assigned as a helper;
We serviced a
KITCHENAID DISHWASHER
Model KFDC500JBK01
Near Churchville, MD 21028
Neil H.
Job Details: 03/06/2023
CX COMPLAINT FRONT BURNERS NOT LIGHTING PROPERLY ADJUSTED THE GAS ADJUSTERS BURNERS LIGHTING QUICKLY NOW WAS TAKING OVER 30 SECS
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Fort Belvoir, VA 22060
Lloyd B.
Job Details: 03/06/2023
Cx complained the unit did not clean. Inspected the unit and found a 4.3 error code for motor failure. The unit fills and drains but does not wash. Unit needs new sump assy; ordrng 1 W11025157 (sump assy)
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Broadlands, VA 20148
Jason A.
Job Details: 03/06/2023
CX complaint WASHER can�t wash anything. record error codes. & cleared. Replaced hot & cold water valves. Test for leaks. Verified cold & hot water connections. Ran test wash. Good flow. Start HOT NORMAL wash & COLD NORMAL wash. Unit is advancing. Checked again & no error codes returned. NO LEAKS > JJ / SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near North Potomac, MD 20878
Julian H.
Job Details: 03/06/2023
CX complaint about unit not cooling from time to time door registered open & no cool found unit on garage explained to Cx that this is not a garage unit they knew but put it on garage for now checked temps Rc39* FC0* went on diag no errors test 66 checked components fans&damper CX states that when this happens need to unplugged unit & plug back in right now is working as designed leaving parts on sys to bring if calls back CX PAID FOR SVC CALL THRU APP; ordrng 1 WPW10675033 (cntrl-elec) and 1 W11330971 (ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Forest Hill, MD 21050
Neil H.
Job Details: 03/06/2023
REPLACED THE SUMP AND TESTED UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 03/06/2023
"Installed new doors, found doors are warped. reordering doors..; ordrng 1 LW10912110 (rc door) and 1 W11551458 (fc door) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Dundalk, MD 21222
Eric W.
Job Details: 03/06/2023
cx complant of unit off balance inspected unit found suspention hanging off tub reinstaled and tested unit worling properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Manchester, MD 21102
Bernard M.
Job Details: 03/06/2023
"Cx complaint unit makes grinding noise. When arrived open door to unit and heard the noise, which was the damper opening and closing. Also found the right side door gasket to be fraying at the top and bottom. Ordering gasket and will use damper on return. Set return for 3/10, office will contact cx with time frame; ordrng 1 W10830162 (gasket)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Fairfax, VA 22032
Lloyd B.
Job Details: 03/06/2023
Cx complained the unit had no lights. Inspected the unit and found 2 led's were out. Installed new led's and tested and all lights now work. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Harrisburg, PA 17111
Fred G.
Job Details: 03/06/2023
"i was able to access unit and replace the control as per previous tech. i also found unit falls under Technical Service Pointer #: W11540964 (S17304). i replaced the heating element and tested unit. i found unit still did not drain. removed front panel and pulled on drain pump wires and found one side was severed. I was able to repair wire and retested unit. unit now checks good. sas; ordrng 1 W11537778 (heater (FG VS)), used 1 w11537778 (heater) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Vienna, VA 22182
Leon
Job Details: 03/06/2023
cx complaint was ice and water was not working confirmed the complaint then i replaced .rc thermistor ui test unit and working fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB01
Near Baltimore, MD 21218
Eric W.
Job Details: 03/06/2023
"inspected unit found unit very low on r600 installled prosses stub and vacumed unit down and then filled with nitrogen to 140 psi and tested all welds no leaks found also checked evap no bubbles vacumed unit down and filled r600 to 1.44 oz and inspected unit evap it is frosting over and when i wet my finger it is sticking to evap; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Manassas, VA 20112
Demonte S.
Job Details: 03/06/2023
Inspected the unit. Found that the cx is saying that the Washer is giving an Error Code. Ran Service Diagnostics on the unit. Error codes are F51 = Rps Sensor Failure. Checked the bottom of the unit at the Motor Section. There is Tub Oil all over the place. I advised that the Tub is about to go. Tub sounds like a air plane about to take off. Cx only wanted a quote for the Rps Sensor. Rps Sensor = Wpw10178988 & Tub = W10381078. Don't go without parts. Cx paid for the Service Call Only by Check. Check is in the Blue money bag.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newville, PA 17241
Andrew S.
Job Details: 03/06/2023
"Cx complaint is that the unit will not start and is humming. Upon arrival I found that the incoming power is correct. I attempted to start the unit and found that the motor was humming and then shutting off. I found that the drum was able to spin freely. I am ordering the motor, blower, belt and Idler. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower Wheel) and 1 341241 (Belt) and 1 WP691366 (Idler)"
We serviced a
JENNAIR MICROWAVE
Model JMW3430WS02
Near Vienna, VA 22180
Christian C.
Job Details: 03/06/2023
Cx complaint unit console is unresponsive. Inspected unit and found the console just has the jennair logo. Power cycled unit and reseated connections. Console still stuck on logo after powering up. Quoted cx and they will think about it. Cx paid for service call. If cx calls back order W10323052-console and WPW10286791-MW control.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Chester, VA 23831
Chris B.
Job Details: 03/06/2023
cx comp unit light bulb stuck in socket insp unit conf cx comp replaced socket tested unit found bulb stuck on ordering control for stuck relay; ordrng 1 W11552021 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Kent, VA 23124
Lucas R.
Job Details: 03/06/2023
"cx complaint icemaker not shutting off, checked unit fc temp at 5 degrees, 123 vac to icemaker, when bail arm is set to off, motor does not turn, advised cx if not using alot of ice, to turn icemaker off, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Silver Spring, MD 20903
Brian F.
Job Details: 03/06/2023
"Cx states unit not cooling, confirmed complaint. Tested compressor, drawing 0.5 amps while running. Unit needs new compressor. Cx has already has new compressor, labor is CBE. Called office, scheduled sealed system repair for 3/10.; ordrng 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Vienna, VA 22181
Christian C.
Job Details: 03/06/2023
"Installed control, vent assembly, gasket, drain motor, bezel, and vent gasket. Tested unit no errors. Ran through diagnostic cycle. No issues. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesterfield, VA 23838
John P.
Job Details: 03/06/2023
Found lid separated at hinge ordering lid.; ordrng 1 W11513252 (Lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lower Paxton Township, PA 17112
Fred G.
Job Details: 03/06/2023
cx complaint RC door seem loose. inspected unit and found both left and right RC doors were loose at the top hinges. I found the screw threads failed. was able to replace all four screws and found they tightened up. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Chesapeake, VA 23323
Zachery R.
Job Details: 03/06/2023
"cx complaint unit not making ice. checked unit, icemaker receiving proper voltage, jumped t-h, icemaker struggling to harvest, motor is louder than usual. ordering icemaker (9 available) to complete repair. rescheduled for friday 3/10/23; ordrng 1 WPW10300024 (icemaker)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Accokeek, MD 20607
Robert A.
Job Details: 03/06/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Gaithersburg, MD 20878
Julian H.
Job Details: 03/06/2023
need to reorder inverter wrongly label on IPL; ordrng 1 W11578579 (inverter)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS1
Near Saint Thomas, PA 17252
Andrew S.
Job Details: 03/06/2023
Cx compalint is that the broiler is not working. Upon arrival I found no error codes. I then started a broil cycle. I found that the unit started heating and reached the desired temp. I found that the unit is functioning as intended. Cx stated that they were letting the door open several inches during broil. I informed the cx that the door needs to remain closed for the broiler to heat. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Catonsville, MD 21228
Robert L.
Job Details: 03/06/2023
"cx complaint no power, found blown line fuse, jumped out fuse and plugged in breaker tripped, , doors open and control unplugged reset breaker foud voltage into filter board but not out and none to control, ordering control (CBE) , line filter board, cavity fuse, will use interlocks and fuse on return, collected $269.68 amex, cx owes $140 labor on return; ordrng 1 WPW10531156 (filter) and 1 W11661583 (cavity fuse) and 1 W11413135 (control CBE)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Williamsburg, VA 23188
Lucas R.
Job Details: 03/06/2023
"replaced shield, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Gaithersburg, MD 20878
Julian H.
Job Details: 03/06/2023
"CX complaint about unit not freezing items checked temps and found both cavities @ room temp went to evap no frost pattern on compressr running but warm to the touch no dye anywhere compressor running 0.5 amp 42watts MUST BE A SEALED SYS TECH 3 COUNTS JOB MAJOR PARTS CX DOESNT WANT TO CONTINUE W REPAIR YET COLLECTED SVC CALL THRU APP; (created new UIS, deleted prior attachment to UisID 426769), ordrng 1 WPW10143759 (dryer) and 1 W10507884 (compressor) and 1 W11256565 (evaporator)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Harrisburg, PA 17110
Fred G.
Job Details: 03/06/2023
cx complaint unit turns on but drum doesnt turn. inspected unit and found drive belt failed. I found idler was in good shape. qouted cx for repair and cx accepted. replaced belt and cleaned up drum rollers. tested unit and found unit now checks good.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 03/06/2023
"replaced control and lamp, tested, unit working as designed.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fort Washington, MD 20744
Robert A.
Job Details: 03/06/2023
"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found no error codes. I ran a calibration cycle, it worked fine. I started a normal cycle and the unit started as designed. I helped the cx step by step to understand how the unit works. The unit is working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Middle River, MD 21220
Emmanuel R.
Job Details: 03/06/2023
"Cs vent light doesnt come on, I confirmed complaint. Found the cointrol is not sending volatge to the socket. Removed cotrol board and inspected connections. Connections are secured still not power doing to light. Ordering control board.; ordrng 1 W11552018 (control board)"