Service History 467 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 06/14/2023

"cx complaint is the unit not making ice. i found the evap cover is a sheet of ice. FC temp is 31. i removed evap cover and melted all ice. i found in diagnostics the heater does work but ice was all the way to the bottom like it had not come on at all. i tested the thermistor in a cup of ice water and got a reading of 8.4k ohms. replaced thermistor with VS part. ordering control board. schedule when available.; ordrng 1 W11566891 (control board) and 1 WPW10384183 (thermistor VS SB), used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Woodbridge, VA 22191

Demonte S.

Job Details: 06/14/2023

Inspected the unit. Found that the cx is saying that the unit is making a loud vibration noise. Ran Service Diagnostics on the unit. Ran Service Test 3 - Fan Motor & Damper Test. No noise from the Damper or Fan Motors. I then jumped the Ice Maker from T & H. Ice Maker started to Harvest and Filled. No abnormal noise. I then ran Service Test 4 - Compressor & Condenser Fan Motor Test. Really loud vibration noise. Checked the Compressor Section. Found that the Condenser Fan Blade loose. Fixed the Condenser Fan Blade. Tested again. No noise. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Martinsburg, WV 25405

Ricky E.

Job Details: 06/14/2023

"customer tated that the unit wasnt drying.. reset power and reset control in diag, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYM05

Near Arlington, VA 22201

Christian C.

Job Details: 06/14/2023

Cx complaint RC is not cooling. Inspected unit found evap is frosted over. Evap fan is barely running. Getting 120VAC to fan. Ordering evap fan. Cx paid in full.; ordrng 1 WPW10464673 (evap fan motor)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near East Berlin, PA 17316

Drew B.

Job Details: 06/14/2023

cx complaint that unit is not closing pedistal drawer and when arrived foudn the washer to be potentially not instaleld correctly per the instructionsheet. looks like it needs to be removed and moved back to anchor in correctly so closes pics taken and spoke to MR and cx is calling home depot about install requirements

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Ashburn, VA 20147

Ken M.

Job Details: 06/14/2023

"Turntable ring replaced and tested. Unit ran fine for about 15 seconds, then develeped and intermittant squeak. Ordering turntable shaft and motor.; ordrng 1 W11179756 (shaft-turn) and 1 W10911403 (motor-turn) and 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Williamsburg, VA 23185

Orbie

Job Details: 06/14/2023

replaced evap cover. advised cx to monitor future operation of the unit to verify everything is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/14/2023

per notes installed air filter

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampstead, MD 21074

Bernard M.

Job Details: 06/14/2023

"Replaced valve, ran auto test, unit completed test without any further issues. Unit checks good"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 06/14/2023

Dudley.hauser@gmail.com unit with frozen over refrigerator evap refrigerator heater works however thermistor reading 30? while encapsulated in a block of ice improper readings causing unit to not defrost ordering evap cover and heater wire. ; ordrng 1 W11291124 (Defrost heater) and 1 W11359775 (Evap coverv)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Damascus, MD 20872

Ricardo S.

Job Details: 06/14/2023

"Cx complains that the lid dispenser wont open, inspected unit, the spring on the lid dispenser is bad, order dispenser assy; ordrng 1 w11412300 (dispenser)"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Powhatan, VA 23139

Joseph D.

Job Details: 06/14/2023

Replaced cntrl board and switch. Unit filling draining and cycling properly. Lock acting as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Laurel, MD 20708

Israel R.

Job Details: 06/14/2023

Customer complaint unit still making noises. i found the customer had put levels but the floor still touching the pan. I put other shims in it and the noise stop now that the pan is not rubbing on the floor. I applied more greeser on the unit because the unit was still noisy. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Alexandria, VA 22306

Lloyd B.

Job Details: 06/14/2023

Cx complained of cooling issues. Installed new control and set unit to factory settings. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/14/2023

fridge right side door gasket failed at seam 0 in stock in warehouse ordering gasket; ordrng 1 W10917313 (door gasket)

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Milton, DE 19968

Frederick R.

Job Details: 06/14/2023

replaced retainer retainer and gasket per prior diagnosis. Also adjusted cooktop flames so that they would all have a simmer. Tested uit to 350 and light stayed off.. Also checked calibratiion for CX and it was dead on. Unit is working properly. Job is complete.. Confirmed CX email address as rdilkes128@gmail.com; ordrng 1 look (look)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/14/2023

"Replaced part, the light worked ok."

We serviced a

MAYTAG OVEN

Model MET8720DE00

Near Moseley, VA 23120

Joseph D.

Job Details: 06/14/2023

Replaced harness left front burner and four infinite switches unit working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EBS00

Near Arlington, VA

Christian C.

Job Details: 06/14/2023

"Installed tracks, left, right, and center. Drawers move smoothly. Left old part with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Glenn Dale, MD 20769

Sherwood

Job Details: 06/14/2023

arrived today and installed shelf. repair complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21218

Emmanuel R.

Job Details: 06/14/2023

"Cs unit is leaking water , confirmed complaint.I founbd the water line got pinched and sprung a leak, Ordering water line fittings to repair water line.; ordrng 2 WP2300868 (fitting)s"

We serviced a

WHIRLPOOL WASHER

Model wfw96heau0

Near Washington, DC 20008

Samuel R.

Job Details: 06/14/2023

cx complaint unit is leaking.inspected unit and could confirm.further inspection got error f1e1.cx advised clothes are starting to stay soaked after each cycle.tried running a service test and would not pass c0advised cx unit will need a new control and water valve.they wil not go with repair

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM4

Near Silver Spring, MD 20910

Brian F.

Job Details: 06/14/2023

"Cleared frozen IM fill tube, installed new inlet valve, tested dispenser, jumped and filled IM, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Baltimore, MD 21229

Shane M.

Job Details: 06/14/2023

installed chute for door. didnt found any other issues. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB

Near Martinsburg, WV 25401

Ricky E.

Job Details: 06/14/2023

unit exchanged by wpl. unit no longer at lowes...

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Midlothian, VA 23114

Joseph D.

Job Details: 06/14/2023

Replace all controls checked voltage at lights. Freezer defrosting properly unit working as designed tighten freezer door

We serviced a

WHIRLPOOL DISHWASHER

Model LHIH

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 06/14/2023

Cx has no M / S sticker. I advised the cx to call Whirlpool to obtain the Sticker. User Interface isn't lighting up. If the cx calls back don't go without User interface.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM00

Near Washington, DC 20011

Samuel R.

Job Details: 06/14/2023

cx complaint unit is not cooling properly inspected unt and could confirm.found control would not adjust settings.replaced control and set temps correctly.advised cx give unit 24hrs to come to temp.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Hampstead, MD 21074

Bernard M.

Job Details: 06/14/2023

"Cx complaint icemaker is producing ice. Inspected in FC and found the icemaker had fallen with the bail arm dettached. Removed drawers and found the mounting screw for icemaker loose. Resecured icemaker to the liner and placed bail arm back in, Held in door switch and icemaker began to harvest and filled. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB05

Near Baltimore, MD 21223

Shane M.

Job Details: 06/14/2023

cx complaint the unit isnt dispensing water or making ice. found water pressure issue at water piercing valve. adjusted rod. free up pressure. advised cx to get a plumber.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Charlottesville, VA 22901

Danny R.

Job Details: 06/14/2023

installed parts checksok

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Washington, DC 20011

Samuel R.

Job Details: 06/14/2023

did not have meters called pwh.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Reisterstown, MD 21136

Bernard M.

Job Details: 06/14/2023

Cx cancelled at the door. Moving on

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Fallston, MD 21047

Neil H.

Job Details: 06/14/2023

RC GASKETS DRY AND FRAYING ORDERING BOTH AND RETURNING WITH THE FC; ordrng 2 W10830162 (Whirlpool Refrigerator Door Gasket)s

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Reisterstown, MD 21136

Bernard M.

Job Details: 06/14/2023

"Cx complaint unit is off balance. Entered diag and found no error codes.m Ran test cycle and found during spin, the unit would wobble back and fourth. Inspected and found the front right leveling leg not secure to cabinet. Removed and re-inserted leg and leveled unit. Ran test and unit is steady during spin. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS0

Near Arlington, VA 22207

Christian C.

Job Details: 06/14/2023

Cx complaint door alarm error. Inspected unit found FC door switch not opening fully. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near East Berlin, PA 17316

Drew B.

Job Details: 06/14/2023

"cx comp,laiutn that unit is not leveled and back left cover is lipped up.. and when arrived was able to move the legs all the way upand also removed 5/16 on the lid and slid the bracket in correctly now is is flush and not hpopping up. unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM00

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 06/14/2023

Cx complaint unit is not working properly inspected unit found the compressor is not coming on tried to reset still not coming on ordering the compressor and drier both covered under entitlements. ; ordrng 1 W11305045 (Compressor) and 1 WPW10143759 (Drier)

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Tappahannock, VA 22560

Thomas B.

Job Details: 06/14/2023

Cx complaint unit is not working properly inspected unit found the unit is not spinning and not agitating also pulley has burn marks on pulley. Cx declined service paid 120.00 service call ; ordrng 1 W11227944 (capacitor) and 1 W11212745 (actuator) and 1 W10721967 (drive pulley)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Kensington, MD 20895

Brian F.

Job Details: 06/14/2023

"Cx states wheels coming off of upper rack, inspected and confirmed. Ordering new upper rack adjuster kit.; ordrng 1 W10712395 (adjuster)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Leesburg, VA 20176

Ken M.

Job Details: 06/14/2023

"Customer complaint is that the ice maker has stopped making ice. Test 56 showed E5. Ice maker cycled, but did not fill. Ran test 19 for a few minutes and then reran test 45. Unit filled properly. Fill tube frozen due to lack of activity from the ice maker. Ice box fan is working properly. Bin sensor is working properly. Ordering ice maker.; ordrng 1 W11658802 (ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near McLean, VA 22101

Christian C.

Job Details: 06/14/2023

Cx complaint unit is not cooling in both sections. Inspected unit found temps avg 55 in RC and 20 in FC. RC fan is not running. Called techline SR#7736629779 Found corrosion on wire into liner. Unit non-repairable.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Vienna, VA 22182

Richard B.

Job Details: 06/14/2023

CX complant. Water under drawers. Prior diag found unit needs evap drip pan . Ins

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Barhamsville, VA 23011

Orbie

Job Details: 06/14/2023

cx complaint unit icemaker has missing tab. found faulty icemaker. 1yr additonal RAC warranty. replaced icemaker. tested unit. working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Ocean View, DE 19970

Michael E.

Job Details: 06/14/2023

"CX complaint: bioth RC gaskets tearing. Inspected and verified complaint. Replaced both RC door gaskets. Heated anbd reshaped gaskets. Tested unit and it is noew working properly. CX paid for service, labor, S&H and parts by check. Job is complete"

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ04

Near Glen Rock, PA 17327

Bernard M.

Job Details: 06/14/2023

"Replaced UI, set time and ran unit, unit heated as designed and the display no longer flickers. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Catonsville, MD 21228

Emmanuel R.

Job Details: 06/14/2023

"Cs unit is not washing the dishes, confirmed complaint.I found error codes f4e3 washmotor not running Replaced control board ,Verified its getting 120v but not activating. Ordering sump/washmotor. and hold down screws to secure unit.; ordrng 1 W11613479 (sump/motor) and 2 W11551549 (screws)s"

We serviced a

JENNAIR MICROWAVE

Model JMW3430DP02

Near Falls Church, VA 22046

Richard B.

Job Details: 06/14/2023

"CX complant. F2E1 error code after fixing electrical. Inspected unit and found F2E1 error code returns after cycling breaker . Changed consoles with CX provided spare console, And cycled breaker. Microwave working as designed now. Job completed, If CX calls back . new console is not in stock. Quoted CX . RB; ordrng 1 W11236885 (console 1186.74)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Sterling, VA 20164

Simon

Job Details: 06/14/2023

CX complaints refrigrator not making ice .UNIT checks unable to diagnostic UI not reponding .UNIT need UI and filter housing CX paid service call $ 120.SZ; snapped 6 QuickPics

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Belvidere, NC 27919

Branden R.

Job Details: 06/14/2023

"cx complaint water leaking , checked unit and found everything checked good found filter head connetion not properly seated allowing air into lines reseated and tested everything checked good and unit is running as designed . advised cx to replace filter and keep it replaced when it calls for it . cx agreed ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near New Carrollton, MD 20784

Sherwood

Job Details: 06/14/2023

cx complaint was a e4 error code. i arrived today and could confrim error code f9e2 and f8e4. checked for leaks no leaks found and drain pump is working. so i cleared code and ran a service diag and codes did not come back. unit is working correctly now and unit had no error codes after diagnosic.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Yorktown, VA 23690

Lucas R.

Job Details: 06/14/2023

"replaced evap, vacuumed to -30'hg, verrified pressure holding 20 min, charged, veriified low pressure 5 psi, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Fort Washington, MD 20744

Leon

Job Details: 06/14/2023

cx complaint.icemaker not making or dispensing. confirmed issue and replaced ice maker. tested unit working properly. client was getting poor circulation due to items blocking vents. instructed customer on proper usage for ice maker to work

We serviced a

WHIRLPOOL WASHER

Model WTW4950XW3

Near Yorktown, VA 23692

Orbie

Job Details: 06/14/2023

cx complaint unit making noise and now lid lock flashing at him. checked unit found F5E3. verified lidlock fauilty. unable to get under unit as unit is sitting in pan behind door in tight space. water is also sitting in pan. CX paid service charge and will think about repair vs replace.

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Fredericksburg, VA 22408

Robert W.

Job Details: 06/14/2023

Cx Complaint not spinning clothes out. Inspectedf unit and found the agitator has failed not staying in place. Ordering washplate and agitator.; ordrng 1 W10772621 (Screw) and 1 W10846191 (Washplate) and 1 W10850126 (Cap)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Norfolk, VA 23513

Carl A.

Job Details: 06/14/2023

"cx complaint of unit leaking water ,checked unit to find no error codes at this itme,checked all coponets that come in contact with water found no leaking were water come into contact with unit tested unit multiply times in both tested and manule and filled unit to it peak levels was unable to duplicated problem at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lexington Park, MD 20653

David J.

Job Details: 06/14/2023

"Customer complaint unit just stopped cooling arrive today and verified complaint found unit was pulled out and connected to power. Found all aspects of unit working just not cooling. Removed back panel of unit and inspected compressor and found compressor was very hot. Disconnected unit from power and waited two minutes for it to cycle through its power. Plugging it back in and compressor, made a loud grinding noise and then stopped And would not do anything else. This unit is going to need a sealed system repair. Spoke with MM we had decided that this unit is a new compressor and to order the evaporator for return visit schedule. Follow up appointment with office and will return on scheduled date. ; ordrng 1 W11574734 (Compressor kit) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Charging tube) and 1 W11506635 (Service valve) and 1 W11598434 (Evap) and 1 W11506620 (Coupler) and 1 W11504450 (Cap tube) and 1 SStech (SS tech)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Chester, VA 23836

Chris B.

Job Details: 06/14/2023

cx comp unit will trip breaker when not in use insp unit could not duplicate cx comp called tech line spoke with leon sr#7736629288 found cooktop and hood on same breaker leon stated unplug cooktop to see if it cooktop or hood advised cx to do so and use cooktop when needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Leesburg, VA 20175

Ken M.

Job Details: 06/14/2023

"Customer complaint is that the fresh food compartment is too cold. Found that the damper is running louder than it should be, but appears to be closing properly. Ordering damper as the gearing should not be making any noise. Sensors are registering good. Sensor may be out of tolerance. Unit set at 41, but items are freezing. Ordering fresh food sensor. There is also a dent on the right side door. Not addressing the door at this time, customer contacting Costco about having the unit exchanged.; ordrng 1 W11236851 (diffuser) and 1 W10316760 (thermistor) and 1 look (look)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Laurel, MD 20707

Israel R.

Job Details: 06/14/2023

"Customer complaint unit is not heating and is making a loud noise. Ran test and found the unit is making loud noises when it try to heat. The unti is not heating. I can heat the diode has failed and i can see a crack on it. Unit needs new magnetron, capacitor, magnetron. Customer did not have Clsoing disclosure he said he will have one on return visit. Called parts and they told me thay have a magnetrong for this call.; ordrng 1 W11335495 (capacitor) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120EBS08

Near Arlington, VA

Christian C.

Job Details: 06/14/2023

Installed control panel assembly. Tested unit. Fan works in all modes. Light works in all modes. Unit is heating. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Chesapeake, VA 23321

Zachery R.

Job Details: 06/14/2023

"replaced triple valve, heater, and rc icemaker, tested, failed to bring fc icemaker. ordering fc icemaker to complete repair.; ordrng 1 W11578780 (fcicemaker)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 06/14/2023

"Cx complains about an error code f0e7 clean washer.. test mode works fine. then i ran the clean cycle with affresh, unit works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Hanover, PA 17331

Bernard M.

Job Details: 06/14/2023

"Cx complaint unit makes noise. Entered diag and found no error codes. Ran test and heard the splutch grinding during agitation. Inspected underneath and found the bolt that secures splutch has slipped out of drive shaft. Replaced splutch using pre-id due to teeth wearing down, ran test and unit no longer makes noise. Unit checks good"

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX335HBL00

Near Potomac, MD 20854

Roberto I.

Job Details: 06/14/2023

"Cx complaint ice melting, low production, ran clean cycle.Ran test mode, found water valve not opening and broken cutting grid. Replaced valve using pre id part and tested ok. Ordering cutting grid. Collected In full ($635.92). Return visit 6/20/23; ordrng 1 W10919199 (cutting grid)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Frederick, MD 21701

Ricardo S.

Job Details: 06/14/2023

"Cx complains that the unit stopped in middle of the cycle, inspected unit, found an error f8e1 long fill, the cold supply valve is off, reset power, unit tested several times with cx and washer machine works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Crofton, MD 21114

Alexander D.

Job Details: 06/14/2023

"cx complaint RH rc door gasket tearing and unit will make noise that will stop when pushing on door. inspected unit, not making noise at this time but found unit sitting on wheels. put feet down to pick unit up to prevent vibration. ordering gasket and advised cx that if noise comes back then to try and get it on video for us. call cx to schedule return visit once we have eta on part; ordrng 1 W10917313 (gasket)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/14/2023

"cx complaint unit is not finishing cycle. inspected unit and entered diag and found f8e1, f2e1. cleared code and ran auto test and found incoming cold water flow was slow. unit needs inlet valve to correct issue. I found water valves to unit were seized. I found main water to house was seized. cx needed plummer to be able to get units water valve replaced. once fixed cx will call and set up a return visit.; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Silver Spring, MD 20905

Israel R.

Job Details: 06/14/2023

Customer complaint door is not closing after son tripped on the door. I tested the unit and found the unit is not closing because the hinge hopped over the lock and the they are overextending. I reseated the hinge locked them in place and tested. Unit will need hinges and dispensinr the door is popping out. Owes 568.18. If they call back to replace parts.; ordrng 1 W10861000 (detergent dispenser 108.38) and 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)

We serviced a

JENN-AIR WINE CELLAR

Model JUW24FRARS00

Near Ashburn, VA 20147

Ken M.

Job Details: 06/14/2023

"Unit found with both sensors reading 73 degrees, no fans running, compressor off. Checked power to and through the defrost thermostat. Confirmed power through the thermostat, through the defrost thermostat, and through the heater and thermal fuse. Defrost thermostat is stuck closed, preventing the defrost timer from advancing to reroute power to the rest of the system. Manually advanced the defrost timer and the rest of the system turned over and started cooling. Unit needs a new defrost thermostat.; ordrng 1 W10244414 (bimetl-def)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Falls Church, VA 22041

Lloyd B.

Job Details: 06/14/2023

Cx complained of damage. Installed new doors. The rc would not close. Uninstalled and reinstalled 3 times and it would not close with the hinge on. Reinstalled old doore and it closed each time. Unit needs new rc door; ordrng 1 LW1156544 (rc door)

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS1

Near Leesburg, VA 20176

Ken M.

Job Details: 06/14/2023

"Customer complaint is that the unit is blinking out an error code. Checked for stored error codes and found 4-1, 9-1, 6-6, and 8-1. Ran test cycle and the unit started leaking through the diverter. Unit needs a new sump assembly. Water was also all over the drain pump and wiring. Ordering wiring harness and drain pump.; ordrng 1 WPW10328226 (pump&motor) and 1 WPW10348269 (drain pump) and 1 W10195342 (harns-wire)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Alexandria, VA 22311

Lloyd B.

Job Details: 06/14/2023

"Cx complained the unit did not operate correctly. Inspected the unit and found that the unit will not start, just lock. Unit needs new control; ordrng 1 W11616491 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near White Post, VA 22663

Ezra M.

Job Details: 06/14/2023

"drying concerns. no errors stored, ran diag cycle, working properly. discussed rinse aid, cycle selection, loading and running hot water at the sink before starting unit."

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Silver Spring, MD 20905

Israel R.

Job Details: 06/14/2023

"Cx complained unit is still giving f6e1 error code. Tested sensor and is reading 1108 ohms and control is reading. I ran bake to 350 and did not get error code. I ran broil and the broil is turning on as well as the bake even though the unit is no displaying that the lower heater should be on. Unit will need control, temp sensor and harness.; ordrng 1 W11594263 (Control) and 1 W11212183 (harns-wire) and 1 W10833885 (sensor)"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Silver Spring, MD 20905

Israel R.

Job Details: 06/14/2023

"F3E1 pressure switch erro, F5E2 door lock issue, F6E3 communications error. installed pressure switch, control. unit is back to normal operations. collected 110."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Annandale, VA 22003

Demonte S.

Job Details: 06/14/2023

Inspected the unit. Found that the cx is saying that the Washer will not Drain / Spinning / unit is making a noise. Ran Service Diagnostics on the unit. Error Codes are F9E1 = Long Drain. Checked the Drain Pump. I'm getting 13.9 K Ohms. Checked the shaft / Blade to the Drain. Shaft is broken. Removed all items in the Drain Pump. Installed the Drain Pump. Tested the Unit. No leaks. Unit is working as Designed. Cx paid in full by Card. ( Any questions please check Sd Pictures. )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Mechanicsville, VA 23111

Thomas B.

Job Details: 06/14/2023

Cx complaint freezer door rubbing when closing also the ice maker design is not the one the cx ordered with the unit informed unable to change the OEM ice maker to a different style cx would need to contact the store of purchase to handle this issue adjusted the door to avoid rubbing and tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model Mhw6000xw2

Near McLean, VA 22102

Richard B.

Job Details: 06/14/2023

"CX complant. Washing machines door flew open during a cycle and water came out flooding house. Inseccted unit and found overflow error code. Put unit on drain and spin and unit drained OK. Would wanrt to replace drain pump , door lock and pressuer sensor. Quoting CX price. CX declining repair and replacing unit. RB; ordrng 1 WPW10304342 (drain pumpm240.37) and 1 WPW10304342 (pressure switch 106.87) and 1 WP8183270 (door lock 179.83)"

We serviced a

WHIRLPOOL DRYER

Model WGD8127LW1

Near Potomac, MD 20854

Brian F.

Job Details: 06/14/2023

"Installed exhaust thermistor and gas inlet thermistor, unit stil having issues with sensor dry. Called tech line, determined I had ordered the wrong inlet thermistor. Ordering high limit thermostat/inlet thermistor (WP3391912 4 Tribles).; ordrng 1 WP3391912 (high limit thermostat)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Suffolk, VA 23434

Lucas R.

Job Details: 06/14/2023

"cx complaint unit not filling, checked unit found f8e1 fill, f9e1 drain, f2e1key, and f3e2 temp faults, found pressure hose completely blocked, kinked at dome, valves checked good, hoses correct, no thermistor on valve indicating software issue in acu , adjusted hose, replaced acu, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model mvw5430mw0

Near Sterling, VA 20164

Jason A.

Job Details: 06/14/2023

CX complaint WASHER shaking / doesnt compete cycles. Replaced parts. Level unit & tried 5X to open diagnostics. Control confirms in diagnostics by flashing LEDs but turning dial doesnt open any test or calibrate functions. Wrong control ordered. Start QUICK WASH & Drain & spin. Both are advancing. NO LEAKS > JJ; ordrng 1 W11603810 (ACU)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/14/2023

"Cx complaint no ice.Ran test 56, found E5 error. Temperature in the Fc 1F, Icebox fan ok, temp in the icebox 9F with both fans running. Harvesting (01) and water fill ok. Noticied of bad display on dispenser UI. Unit needs icemaker W11658802, fan W10846539 and UI W11387387.; ordrng 1 W11658802 (icemaker) and 1 W10846539 (icebox fan) and 1 W11387387 (UI)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Hanover, PA 17331

Drew B.

Job Details: 06/14/2023

replaced parts and teted full operastions checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Hampton, VA 23661

Justin W.

Job Details: 06/14/2023

cx complaint gasket falling off. checked to find hooks holding gasket in deformed not allowing gasket to stay in. ordering gasket to complete repair.; ordrng 1 W11542153 (gasket)

We serviced a

MAYTAG FREEZER

Model MFI2569YEB0

Near Baltimore, MD 21213

Dustin F.

Job Details: 06/14/2023

"Upon arrival, inspected unit, and confirmed ice sheet forming in bottom of FC. Drain clogged and cannot clear, tried steaming, adding hot water and nothing will clear. Contacted WP TL since weve made multiple attempts to fix the issue, spoke with Steve, Steve and i agree the drain tube is more then likely caved in and he deemed unit as Unrepairable. gave me SR#7736638197; ordrng 1 look (look)"

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Hampton, VA 23666

Justin W.

Job Details: 06/14/2023

cx complaint light and convection fan not working. found issue with control ordering fan and light just in case. oven is heating and cooktop is working.; ordrng 1 W11548762 (control) and 1 W11296001 (Whirlpool Range Convection Fan Motor) and 1 W11594170 (light assembly)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/14/2023

"Installed new interlock switches , found support and sliding arm not allowing the door to engage the right side switch. tested unit, and found the unit will not start, will just stay at the screedn showing time but wont count down.. no errors, ordering the acu for mw and reordering switches .. order support for the sliding arm on right side once fixed..; ordrng 1 W11325603 (mw acu) and 1 WPW10128850 (bushing arm) and 1 W11033422 (interlock)"

We serviced a

JENNAIR RANGE

Model JDS9860BDS

Near Alexandria, VA 22302

Lloyd B.

Job Details: 06/14/2023

Cx complained the units light would not go off and would not convect. Inspected the unit and found that the door switch is open and the unit things the door is closed and will not operate correctly. Unit needs new light switch assy. Service declined. Job complete; ordrng 1 WP7450P10860 (light switch assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model gx5fhdxvy06

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 06/14/2023

"Cx complains that the Rc not cooling, inspected unit, the evaporator cover is full of ice, defrost probnlem, i try to ran test mode and compressor still running, faulty board, repalced cntrl elec, ran test mode and defrost works fine"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Charlottesville, VA 22901

Danny R.

Job Details: 06/14/2023

checked compressor its very hot and has high pressure coming out the suction side vavle in compressor as failed. will need compressor again and filter dyer replced; ordrng 1 W10832994 (compressor) and 2 sezaledseystemrepair (seal system repair 2 call count)s and 1 looklookl (look look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Fredericksburg, VA 22401

Robert W.

Job Details: 06/14/2023

Replaced RC gasket and silicone unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Virginia Beach, VA 23455

Carl A.

Job Details: 06/14/2023

cx had to reschudle through office talk with RZ and is schudle for mon; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Rockville, MD 20850

Brian F.

Job Details: 06/14/2023

"Cx states unit making loud noise during spin. Tested and confirmed drain pump buzzing. Installed new drain pump, buzzing noise was reduced but still there, one of the wires connecting to drain pump pinched slightly. Unit also not shifting properly during calibration. Ordering lower harness, clutch kit, and actuator.; ordrng 1 W11665967 (lower harness) and 1 W10721967 (drive pulley) and 1 W11481722 (actuator)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near West Springfield, VA 22152

Demonte S.

Job Details: 06/14/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water on the Left Side. Ran Service Diagnostics on the unit. Error Codes are FAE2 = Vent Wax Motor Electrical Problem. Checked the Vent Wax Motor. No signs on leaks. Installed new Vent Wax Motor & Door Seal. Tested the unit. No leaks. Unit is working as Designed. ( Advised the Cx to only load plates up front on the lower Rack. All bowl's, cup's , pots and pans has to be loaded in the back of the Dishwasher on the Lower Rack only. )"

We serviced a

JENNAIR OVEN

Model JJW2430DS01

Near Springfield, VA

Demonte S.

Job Details: 06/14/2023

"Inspected the unit. Found that the cx is saying that the Oven is giving an Error Code. Ran Service Diagnostics on the unit. Error Codes are F6E1 = Temperature Over Temperature Main Oven. Checked the Temperature Sensor. I'm getting 1,159 K Ohms. Broil Element is reading 13.9 K Ohms. Broil Element isn't grounded out. Checked the Bake Element. I'm getting 19.8 K Ohms. Checked to see if Bake Element is grounded out. Bake Element isn't grounded out. I then checked the Convection Element. Convection Element is reading 16.8 K Ohms. Convection Element is not shorted to ground. F2E0 = User Interface is Disconnected. Checked the User Interface. User Interface is not Disconnected.Cx can only power the User Interface up if they open the Door. Start Key isn't powering the unit on to start a cycle. Unit will need the appliance manager board = W11179310, User Interface = W11236887 & Temp Sensor = W10859573. If the cx calls back order these parts. Don't go without parts."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Crofton, MD 21114

Alexander D.

Job Details: 06/14/2023

cx complaint door not closing. inspected unit and verified complaint. found screw fell out of mounting bracket because screw hole is stripped out and mounting bracket bent down and is preventing door from closing. adjusted mounting bracket so it doesnt obstruct door anymore. tested unit. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Montpelier, VA 23192

Kyle A.

Job Details: 06/14/2023

Cx complaint of unit not cooling properly in the freezer. Did confirm unit low on charge due to minimal frost pattern. Also found door not sealing due to warped door.g; ordrng 1 12977880SQ (Freezer door) and 1 W11557425 (Compressor kit) and 2 W11506635 (Access coupler)s and 1 W11598433 (Evap) and 1 3cntss (3cnt ss) and 1 W11644420 (Condenser)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS25XVMS10

Near Bethesda, MD 20816

Roberto I.

Job Details: 06/14/2023

"Cx complaint Rc too warm, no ice.Ran test 193 and cycled icemaker, found it noisy, starting and stopping constantly. Tested water fill, the valve received 120V but didn't open. Ran test 141, found randomly op on display, looks like something is frong with the thermistoe wires. reordering thermistor 12002355 (Rop1y, to be installed under Rc light). Quoted repair $233.58 (only parts) for icemaker W10882923 and inlet valve WPW10312696 replacement. Left quote with the tenant, the landlord will let us know if we have to go back for the full repair or just for the thermistor replacement at no cost; ordrng 1 12002355 (thermistor (Rop1y)) and 1 W10882923 (icemaker) and 1 WPW10312696 (inlet valve)"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/14/2023

CX complaint about unit not powering on confirmed no response from power button put unit on test ode found errors F2e1 f6e3 f6e2 all related to console issues confirmed dc power from control 12vdc issue with console replaced from preid & working

Contact Us

About Us