We serviced a
AMANA RANGE
Model AGR6303MMW0
Near Falls Church, VA 22044
Christian C.
Job Details: 06/14/2023
Cx complaint of an F2E1 error code. Inspected unit found F2E1 upon arrival. Went into diag mode and F2E1 error is stored. Power cycled unit and reseated connections. Error still persists. Ordering control.; ordrng 1 W11633126 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EWH3
Near Silver Spring, MD 20904
Israel R.
Job Details: 06/14/2023
"Customer complaint unti is leaking from the gasket and is making noises when in use. I tested the unit and found no error codes. I ran test and found the inlet valve is making high pitch noise and is not filling with a lot of water. I found the gasket is not staying in the grove. Replaced the gasket and the inlet vale and tested. Unit is now quite when filling and gasket is not leaking and staying in the groove. Unit is back to normal operations.; ordrng 1 W10648041 (valve-inlt), used 1 W10648041 (INLET VALVE) from stock"
We serviced a
KITCHENAID RANGE
Model KFDC506JBK01
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 06/14/2023
"Units lf/rf burners not igniting correctly, unit needs lf/rf holders and burner heads; ordrng 1 W11378584 (lf holder) and 1 W11334712 (rf holder) and 2 W11344539 (lf/rf burner head)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXW01
Near Linthicum Heights, MD 21090
Alexander D.
Job Details: 06/14/2023
cx complaint door gaskets have gaps in corners. inspected unit and verified complaint. gap in top and bottom corner of fz door and gap in bottom corner of rc door. gaskets arent torn at all. fluffed gaskets with heatgun and got gaps to close. advised cx to monitor and call back if frost persists.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Suffolk, VA 23437
Lucas R.
Job Details: 06/14/2023
"replaced compressor and drier, removed doors, broke down ff, replaced deli harness and evap, and fan harness, vacuumed reassembled, charged, verrified pressures and frost, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, MD 21076
Emmanuel R.
Job Details: 06/14/2023
"Replaced Fc door and tested unit.Unit is now working as designed. Advised to monitor unit, if drip continues we will need to put a onway waterline valve to relief pressure on dispenser."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW3
Near Purcellville, VA 20132
Ken M.
Job Details: 06/14/2023
"Customer complaint is that the unit is squeaking when spinning. Inspection of the drive system found the bolt secure and no evidence of the gearcase leaking oil. Checked for stored error codes and found F2E1. Cabinet is level and suspension tested good. Basket spins freely. Ran test cycle and the unit ran normally. Had the customer grab some towels and ran a quick cycle to put the unit under load. While running this test, customer stated that they had removed coins from the unit prior to arrival. Unit ran properly. Could not find any issue at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/14/2023
"CX Concern the unit not dispensing , found ice door assembly not operating correctly .. allowed ice to get stuck and freeze up ice chute . needs new ice door assembly .; ordrng 1 W11423781 (ice door)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 06/14/2023
"installed vent and panel, verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Middle River, MD 21220
Dustin F.
Job Details: 06/14/2023
"CX complaint: sometimes doesnt keep up with ice and sometimes has issues dispensingInspected unit, confirmed complaint. found ice jamming dispenser blades and ice bin not seated correctly. cleared ice, then reseated bin and tested unit, unit working as intended.; ordrng 1 look (look)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near ,
Justin W.
Job Details: 06/14/2023
replaced control tested unit working as designed. left old part with cx to dispose of.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Columbia, MD 21045
Robert L.
Job Details: 06/14/2023
"installed vent fan motor per previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Centreville, VA 20120
Daniel J.
Job Details: 06/14/2023
washer noise during sping marks on cam replaced and tested normal during spin
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Timonium, MD 21093
Brian R.
Job Details: 06/14/2023
cx complaint is unit having same issues. only code found was F8E1. dont know if codes were cleared last time or new code. ran quick wash to let unit run a bit to see what its doing. found hot valve turned off and unit not getting water called for. unit took code first try and all functions and buttons worked when pressed. unit had strong drain. unit went through entire quick wash and shorted each stage in less then 10 min and spun dry and said finished with 12 min left. time said 12 the 5 then 1 and ended. unit will need ACU replaced. as soon as part is in office will schedule. ; ordrng 1 W11632339 (ACU Control) and 1 W11591400 (Console White)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/14/2023
range oven strong gas smell when oven is in use tested and confirmed odor leak detector went off when door was open no issuses with top burners detector didnt go off till door was opened while trying to preheat called tech line sr773 6632454 sugguesting control and valve to ensure control not sending fault info allowing valve to stay open called safety sr7736611075 no visable damage to cabinet damage to floors when gas company inspected unit ; ordrng 1 W11620481 (control) and 1 W11590251 (oven valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS23INSS00
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 06/14/2023
Upon arrival found the unit not working at all. Verified 120vac into unit from outlet. Compressor not running and blazing hot.ONly eva fan running and only briedfly the shutting off.. Gave CX quote and they declined repair and just want to buy a new unit. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KUDE40FXBL4
Near Arlington, VA 22203
Christian C.
Job Details: 06/14/2023
Cx complaint unit top rack fell down. Inspected unit found top rack wheels are defective. Ran through diagnostics F6E6 cool water. Ran trough cycle no issues. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 06/14/2023
"CX complaint is burners not working right.. Inspected/tested and found dula burners only activate on hi. No low range. Replaced both switches from VS. Tested after repair and the stove is now working properly. Job is complete; ordrng 2 WPW10434452 (switch FRVS)s, used 2 WPW10434452 (switch FRVS) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM09
Near Pequea Township, PA 17603
Justin L.
Job Details: 06/14/2023
was able to access unit and replace door. Unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Lewes, DE 19958
Frederick R.
Job Details: 06/14/2023
CX complaint is WM will not drain. Inspected/tested and found drain pump ohm'd at 14.3 ohms. Replaced drain pump and issues continued. Checked power in drain from diagnostics and only got 38vac. Ordering control and lower harness. Cannot reschedule due to FBO part needed..POP is 3/22/23 in pics.; ordrng 1 W11502823 (control) and 1 W11376227 (harness) and 1 lopok (look)
We serviced a
WHIRLPOOL WASHER
Model mvw7232hw0
Near Ephrata, PA 17522
Cody H.
Job Details: 06/14/2023
"CX complains unit will not go past sensing cycle. CX is within warranty according to POP. Unit shows error F0e7-load detected on washer clean cycle, f6e3-communication error, f0e5-off balance, f7e4-basket engagement failure f1e2-motor drive over voltage. Found unit to be leaking gearcase oil. Unit will need gearcase, rotor, stator and clutch for return, as well as fascia for seperate issue. Ran unit through quick cycle to see if unit will work at all for CX until return, Office to schedule return when all parts arrive.CX EMAIL CONFIRMED.; ordrng 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W11419171 (control)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near York, PA 17408
Sal R.
Job Details: 06/14/2023
CX complai t is that the unti would not spin and was making a odd noise. I fpound that the teeth on the gear case are worn down due to loose agitator / wasplate. I found the unit will need 1 new gearcase and splutch. I quoted CX for the cost of repair in the amount of $656.90. I collected 4120.00 for service charges via credit card. CX will call office if a repair is wanted.
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WoS72ec0hs00
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/14/2023
"Cx complaint no display.Removed console, confirmed 14Vdc supplied by the board, but the console is not turning on. Replaced console using pre id part. Unit tested ok. Collected $838.31"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Essex, MD 21221
Dustin F.
Job Details: 06/14/2023
"CX complaint: washer leakingInspected unit, found furnace condensation pump disconnected, leaking water all over basement. advised cx to contact licensed HVAC, use CX 1 time I and I"
We serviced a
KITCHENAID COOKTOP
Model KFGG504KPS3
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/14/2023
Per previous diag I was able to access and replace the burner cap. I then ignited the burner several time. Unit is functioning as intended. Job complete
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Baltimore, MD 21212
Shane M.
Job Details: 06/14/2023
cx complaint the unit isnt heating proper. found bake element shorted. parts covered for 10yrs. cx paid svc & labor $255.00
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306EPA00
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/14/2023
"Cx complaint Rc top and Fc lights not working, water dripping in the Rc.Found Rc evap drain clogged. Unclogged it by using steam and a zip tie. Found bad led module in the Freezer. Replaced module using v/s part, all the lights turned on. Collected $248.99 with check # 483; ordrng 1 W11462342 (led module (RI van stock)), used 1 W11462342 (led module) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Virginia Beach, VA 23457
Austin D.
Job Details: 06/14/2023
came out to resolve the issue. disassembled the unit as needed. repalced the control and tested operation. unit is running as designed. tested in a normal and a drain and spin. drain shut off after cycle and unlocked the door. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Millersville, MD 21108
Alexander D.
Job Details: 06/14/2023
cx complaint lid wont lock. inspected unit and verified complaint. found strike defective. replaced strike. tested unit. unit is now working properly
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Washington, DC
Julian H.
Job Details: 06/14/2023
"CX complaint about unit not closing properly inspected & found gasket from FC not staying on apply silicone from VS to stay in position also led not working confirmed proper power to it need led for FC as well noticed that door on RC wont shut completely found liner bowing defect on door need parts; ordrng 1 WP482338 (adhesive FOR RESTOCK JH VS) and 1 W11518235 (LED FC) and 1 LW10680726 (dor-fip), used 1 WP482338 (ADHESIVE FOR RESTOCK JH VS) from stock"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Vienna, VA 22181
Richard B.
Job Details: 06/14/2023
"CXcomplant. Blower dosent work on all speeds. Found unit needs a switch. Ordering blower switch , CX paid in full , RB please scedule as soon as part arrives, RB; ordrng 1 W11676792 (switch blower 34.50)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Baltimore, MD 21225
Dustin F.
Job Details: 06/14/2023
"CX complaint: unit not cooling at all and CX unplugged due to noise Inspected unit, plugged unit in and confirmed complaint. Compressor is locked up. once compressor comes on it belts out a higjh pitched squeel. Ordering SS repair. 2 count SS. contacted VL at office to schedule.Tues 6/20/23; ordrng 1 W11370574 (Compressor) and 2 W11504419 (Coupler(Compresor))s and 2 W11504420 (Coupler(Compressor))s and 1 W11506635 (acess valve) and 1 W11490399 (Drier) and 2 W11506623 (Coupler(drier))s and 2 W11504448 (Coupler (Drier))s and 1 Nitrogen (Nitrogen)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Crownsville, MD 21032
Alexander D.
Job Details: 06/14/2023
cx complaint sheet stuck under agitator. inspected unit and verified complaint. found a bunch of coins around edge of agitator and stuck in basket. replaced agitator and screw. removed all coins from basket. ran calibration and autotest. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Great Falls, VA 22066
Simon
Job Details: 06/14/2023
CX COMPLAINTS washer no water during the cycle .UNIT checks replaced inlet valve unit tested diag factory cycle mode. UNIT works as designed.SZ
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/14/2023
"CX complaint about digits 3,6,9 not working on oven panel confirmed issue ribbon all the way in confirmed power issue with console replaced w preid tested & working CX PIF THRU APP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Pasadena, MD 21122
Dustin F.
Job Details: 06/14/2023
"CX complaint: Doors arent closing right and frost buildup in roof of RC and FC.Confirmed CX complaint, found ALL 3 doors warped, not sealing completely to cabinet. Creating heavy frost on roof of RC and FC compartments. Ordering all 3 doors.; ordrng 1 W11623349 (Right RC door (stainless)) and 1 LW10858417 (LEft RC door (stainless)) and 1 LW10858419 (FC door (stainless))"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Crozet, VA 22932
Danny R.
Job Details: 06/14/2023
i tried to install parts but harness doesnt matcgh and found remade kit part for this unit ordering that its on back order cx will call wp to get it faster and control was left with cx since wp sent it to them .; ordrng 1 W11650660 (defrost heater with thermiostor and fan and heater) and 1 W11559968 (fan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Baltimore, MD 21212
Shane M.
Job Details: 06/14/2023
cx complaint the unit door isnt shutting. found right hinge causing issue. replace part. unit working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Davidsonville, MD 21035
Alexander D.
Job Details: 06/14/2023
"upon arrival cx said last time we were here we replaced motor and control and maytag extended warranty for 6months. advised cx i dont have any info to support that. cx called maytaf and got them to dispatch auth#M17FXR0APL1 to cover full repair. cx complaint unit giving f7e1 error now. inspected unit and verified complaint. f7e1 and f7e7 errors stored. found motor just hums when trying to run. found capacitor leaking oil. replaced capacitor from v/s. ran calibration and autotest. unit is now working properly; ordrng 1 W11395618 (capacitor(AD v/s)), used 1 W11395618 (CAPACITOR(AD v/s)) from stock"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW2
Near Towson, MD 21204
Brian R.
Job Details: 06/14/2023
cx complaint is unit heats and runs just does not spin. unit was just installed a few weeks ago he said if that. tested and checked unit. unit runs and heats but drum does not turn. checked unit and found belt slipped. put belt back on and tested unit and now unit checks. job complete.
We serviced a
AMANA RANGE
Model AGR6603SFB4
Near Newport News, VA 23607
Justin W.
Job Details: 06/14/2023
cx complaint control not working. confirmed complaint. cx to get live infestation addressed prior to us installing parts. cx to supply receipts from licensed exterminator prior to our return.; ordrng 1 look (look)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near York, PA 17408
Sal R.
Job Details: 06/14/2023
"Per the previouae tech, I was able to access and replace the oven door gasket. I found the unit tobe opperating as designed. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Bowie, MD 20720
Sherwood
Job Details: 06/14/2023
cx complaint not dispensing. arrived called tech line and the concentration was on 8x and he recommended cx to use 2x because it pumps out more detergent. he advised cx to use and monitor from here. sr7736185037
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Baltimore, MD 21212
Shane M.
Job Details: 06/14/2023
cx complaint the unit isnt washing. found F4E3 F7E1 ordering sump w filter. will cleared codes & reactivate heater on return.; ordrng 1 W11665769 (sump w motor) and 1 W10872845 (filter)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HBS00
Near Virginia Beach, VA 23451
Carl A.
Job Details: 06/14/2023
"cx complaint of unit not making enough ice,checked unit ran through diag all tested test good ,took temp readings of 3 degrees in freezer called techline spoke with Leon,was advise with all the checked that unit is working as designed and its normal for it to take 3 days to fill bin SR#7736633427 cx owes for service call"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Ashland, VA 23005
Kyle A.
Job Details: 06/14/2023
Cx complaint of unit not cooling. Did confirm compressor is siezed. Will need to return to replace compressor.; ordrng 1 W11557425 (Compressor kit) and 1 W11109499 (Drier) and 2 W11504445 (Drier coupler)s and 2 W11504447 (Drier coupler)s and 2 W11506635 (Coupler)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Bumpass, VA 23024
Kyle A.
Job Details: 06/14/2023
Same srMust take temps upon arrival. Installed watler line with heater but water is not making it past 3way valve. Also found e5 error for icemaker. Will need to return with valve and icemaker.; ordrng 1 W11482025 (Dual valve) and 1 W11579561 (3way valve) and 1 W11658802 (Upper icemaker)
We serviced a
MAYTAG REFRIGERATOR
Model MFC2061KES9
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/14/2023
S38253Cx complaint of ice on the bottom of the freezer. Did confirm unit needs ptrap update.; ordrng 1 W10619951 (Drain kit)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Manchester, MD 21102
Bernard M.
Job Details: 06/14/2023
"Cx complaint unit doesn't clean dishes. Entered diag and found no error codes. Ran test, unit filled, the sump activated but the spray arms didn't rotate. water would pour out of spray arms without pressure. Found the diverter motor at fault due to no rotation. Gave cx quote for repair, and they'll be purchasing new unit. Cx paid $120 service fee."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Pikesville, MD 21208
Brian R.
Job Details: 06/14/2023
"cx complaint is no ice and temps are off and things are freezing. units O-O-W and she knows. took temp reading first of -1 in freezer 29 in fridge. she said she had 2 or 3 companys out that was sent and no one can seem to fix her unit and shes very upset. was told she had a 5 year plan that turned out they only gave her 1 year, unit set to 37 and 0. checked over unit. found ice maker bar was up. put down and held door switch in and it went through cycle and called for water and filled and bar went down. as of now ice maker checks and biggest issue is temps. went over unit with her and parts. ice maker is working but could be losing power at times. advised we can replace control and harness with sensor and damper as thats stating open and dumping to much cold air into unit. shes calling WP.; ordrng 1 WPW10196393 (Damper 128.07) and 1 W10884720 (Harness 83.43) and 1 W11043763 (Control 219.28)"
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZB2
Near Alexandria, VA 22310
Lloyd B.
Job Details: 06/14/2023
"Cx complained the unit did not make ice. Inspected the unit and found when filling, very little water entered. Installed new valve and tested and it now fills fast and furious 14. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HTW
Near Washington, DC 20007
Samuel R.
Job Details: 06/14/2023
cx complaint unit is not cooling.inspected unti and found unit to be cooling properly.ran service test and found all functions working correctly.found condensor to be very dirty.cleaned condensor.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Vienna, VA 22181
Richard B.
Job Details: 06/14/2023
"CX complant. Burners dont light quick. Prior diagnosis found unit needs screws , orriface holder , caps and burner head. Using rust buster lubricant, Managed to remove screws stuck in orriface holder. Tuned new burner bases and replaced caps, Now unit ignites on 3 to 5 clicks. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Linthicum Heights, MD 21090
Alexander D.
Job Details: 06/14/2023
"replaced both valves. tested unit, no leaks. unit is now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204ESS1
Near Vienna, VA 22181
Richard B.
Job Details: 06/14/2023
"CX complant. Dishwasher leaks. Inspected unit and found when starting machine large amounts of water flow from underneath. Found the clamp on one of the pump tumes has come loose. Replaced sump assembly and tested unit. Working as designed. Job completed, RB"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ01
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/14/2023
Found unit is overcharged causing the line to the evaporator to overfreeze and melt cx states he noticed the floor damaged last summer and let it go until recently unit has a 10 year on the compressor and no labor coverage unit will need compressor 'replacement'. Ordering compressor ; ordrng 1 W10507884 (compressor)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Stephenson, VA 22656
Ezra M.
Job Details: 06/14/2023
"found shield loose, removed and reinstalled, verified secure. tested unit, sounds normal"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mechanicsville, VA
Chris B.
Job Details: 06/14/2023
cx comp unit washplate snaggs and rips clothes inspo unit conf cx comp replaced washplate tested unit wroking as desighned
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC18NNZS0
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/14/2023
Arrived at the cx house. Cx wanted to yell and scream because he didn't get the call ahead. I advised the cx that I sent a call a head at 3:27 p.m. I even showed the cx. Cx then stated this don't mean anything because he didn't get the call. Cx is being super disrespectful. I walked out because I don't have to deal with this.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Richmond, VA 23222
Chris B.
Job Details: 06/14/2023
replaced heater tested unit wroking as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Frankford, DE 19945
Michael E.
Job Details: 06/14/2023
CX complaint: too warm in RC. Tested and verified complaint. RC at 55 degrees. FC at 2 degrees. RC evap frosted over which i documented in pics. Defrosted RC evap. RC evap thermistor at 1.7 kolms at 80 degrees. Replaced thermistor. Evap fan running well. No air duct leaks. Drip pan is draining. Called WPTL SR 7736636169 to document. Due to problem reoccurring i also replaced the UI control. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED6000XW2
Near McLean, VA 22101
Jason A.
Job Details: 06/14/2023
CX complaint hot air in laundry room when dryer running. Secured vent hose. Ran dryer for 10 minutes hi heat & no air leaks > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Prince Frederick, MD 20678
David J.
Job Details: 06/14/2023
"Customer complaint unit is freezing items in top of refrigerator and sometimes at the bottom. Arrived today and inspected unit. Inspected temperatures and found sit to 40? in RC and 0? in FC. Check temperatures and had 40.1? in RC and 1.9? in FC. all thermistors past air baffle is working properly during test cycle since customer had change the temperature stuff has not been freezing but certain items were freezing at air vent which I explained is going to happen, especially items that are water-based or in a bag. Found all items in freezer to be frozen and all items in refrigerator to be not frozen. Unit is working as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Midlothian, VA 23114
Joseph D.
Job Details: 06/14/2023
replace faulty baffle baffle making noise not sealing properly new baffle quiet and sealing as designed unit work and properly no other complaints or issues found
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Vienna, VA 22181
Richard B.
Job Details: 06/14/2023
"CX complant. Burners dont light quick. Prior diagnosis found unit needs screws , orriface holder , caps and burner head. Using rust buster lubricant, Managed to remove screws stuck in orriface holder. Tuned new burner bases and replaced caps, Now unit ignites on 3 to 5 clicks. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Richmond, VA 23236
John P.
Job Details: 06/14/2023
"CX complaint ice maker not making ice along with food freezing in fresh food compartment, found wire not seated into ice maker harness preventing ice maker from cycling seated wire ice maker cycled and filled on its own adjusted temperature offset of thermistor to try to raise fresh food temp. Ff temps 33 on the left and 35 on the right."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Woodlawn, MD 21244
Robert L.
Job Details: 06/14/2023
"installed icemaker and main control per previous, T56 e0, T57 01 , T45 water filled tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesterfield, VA 23832
John P.
Job Details: 06/14/2023
"CX complaint unit not making ice checked unit found wire not seated in connector, found right door gasket not sealing and mullion not retracting ordering mullion and gasket.; ordrng 1 W10830162 (Gasket) and 1 WP12722803AP (Mullion)"
We serviced a
WHIRLPOOL DRYER
Model WED6605MW0
Near Columbia, MD 21044
Robert L.
Job Details: 06/14/2023
"upon arrival cx said job was rescheduled thur texts cx showed me when he cancelled todays appointment, from previous, unit will need console replaced , ordering console, will need 2 techs unit is stacked,; ordrng 1 W11603812 (console) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Richmond, VA 23228
Thomas B.
Job Details: 06/14/2023
Inspected unit took Quickpics all around unit couldn't find any damages cx on site states furguson called it in however unable to locate damage took Quickpics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Glen Burnie, MD 21060
Dustin F.
Job Details: 06/14/2023
"CX complaint: unit wont dispense ice.Inspected unit, confirmed Unit had ice blockage from swapped between crushed and cubed. cleared out ice bin and chute then tested unit, unit now working as intended."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/14/2023
New console didn't come with encoder ordering and encoder and control as needed; ordrng 1 W11591402 (Control) and 1 W11481117 (Encoder)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Washington, DC 20003
Samuel R.
Job Details: 06/14/2023
cx complaint lf burner not working.inspected unit and could confirm.found burner to have a weak spark.cleaned ignitor as it was dirty.and got a good spark.tested untui a few times and is now working properly
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Richmond, VA 23233
Chris B.
Job Details: 06/14/2023
cx stated washer knocking noise insp unit conf cx comp found weak suspention on front right replaced all suspention found tub is warped and causing unit to be off balance also leveled unit order basket and drive hub; ordrng 1 W10752719 (basket) and 1 W10528947 (hub)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Denver, PA 17517
Cody H.
Job Details: 06/14/2023
"CX complains unit is not running through cycle. States unit will start filling then stop but wont drain. Found CX to be on well water and unit is timing out while filling due to sediment buildup in valve. Was able to clean some of sediment from valve, but unit will need valve replaced to restore proper function.; ordrng 1 W11210459 (water valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS04
Near Bel Air, MD 21014
Neil H.
Job Details: 06/14/2023
REPLAQCED THE LEFT DOOR HAD TO REMOVE ALL PARTS AND TRANSFER PARTS UNIT CHECKED GOOD I ALSO LINED DOORS UP
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Winchester, VA 22603
Ezra M.
Job Details: 06/14/2023
not filling. ordering. ordering control and valves.; ordrng 1 W11038689 (valve) and 1 W11498190 (control)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Richmond, VA 23226
Chris B.
Job Details: 06/14/2023
replaced mag and inverter tested unit ewroking as desighned collected 250 labor cc
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Winchester, VA 22602
Ezra M.
Job Details: 06/14/2023
replaced agitator
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Chesterfield, VA 23838
John P.
Job Details: 06/14/2023
"CX complaint unit making noise checked unit found noise coming from damper, CX declined repair.WPW10248595 damper $117.31$15 shipping$110 Labor"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 06/14/2023
"Units sump motor running loud , unit needs new motor ..; ordrng 1 W11416362 (sump)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1145XTPBA
Near ,
Chris B.
Job Details: 06/14/2023
replaced switch tested unit wroking as desighned collected 110 labor cc
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Ocean View, DE 19970
Michael E.
Job Details: 06/14/2023
"CX complaint: no cool both sections. Tested and veerified complaint. Compressor goes up to 18 amps, drops to 7 amps, then shuts off. Ordering compressor, coupler, dye drier, 2 count and SS tech needed per TF. Cannot reschedule due to SO part.; ordrng 1 W11614224 (compressor) and 1 W11504431 (loc ring) and 1 W11504415 (loc ring) and 1 W11506621 (charging tube) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21703
Ricardo S.
Job Details: 06/14/2023
"Cx complains about a burning marks inside the microwave, also the hood light saty on all the time, inspected unit, the cntrl elec is bad, the resistor bruned.. unit need pain touch, supports and cntrl elec; ordrng 1 W10917540 (touch-up) and 2 W10840759 (support)s and 1 W10840794 (support) and 1 W10840795 (support)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS01
Near Aquasco, MD 20608
David J.
Job Details: 06/14/2023
Cx no longer needs us to look at this unit. Cancelled job
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Ashland, VA 23005
Thomas B.
Job Details: 06/14/2023
F8E4 error inspected found wire clipped at the connection unable to reseat ordering the harness; ordrng 1 W11391581 (Harness main) and 1 W11611303 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB00
Near Charlottesville, VA 22901
Danny R.
Job Details: 06/14/2023
door came with huge dent ordder new one cx wants door picked up says she cant get rid of door; ordrng 1 LW11026427 (dor-fip)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/14/2023
customer complaint heater not working properly confirmed complaint found no continuity through heater replaced with new part and unit heating properly working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Harrisburg, PA 17112
Fred G.
Job Details: 06/14/2023
arrived and when advised cx about service call fee cx declined service. i moved on
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS09
Near Richmond, VA 23233
Joseph D.
Job Details: 06/14/2023
customer complaint freezer fan making noise confirm complaint found rails not pulling door in properly and noisy air baffle ordering both; ordrng 1 WPW10594329 (Baffle) and 2 W11404724 (Door slide)s
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Bendersville, PA 17306
Andrew S.
Job Details: 06/14/2023
Per previous tech I was able to access and replace the lid latch. I then tested the latch manually and found that it is functioning as intended. I then ran the diag test and found that theunit shut off and became unresponsive when it attempted to drain. I removed the console and tested the drain pump circuit and found it to be reading OL. The pump is shorted and took out the control again. I am ordering the control and drain pump. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11399437 (Drain Pump) and 1 W11543996 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/14/2023
concerns with washer not starting properly and water concerns entered diag f0 e7 error stored ran diag no errors removed conosole inspected pressure hose cleared started normal cycle unit after add garment unit went into sensing than filled and agitated as normal checked faults again no errors stored
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near York, PA 17406
Sal R.
Job Details: 06/14/2023
"Per the previouse tech, I was abel to access and replace the fasica . UNit test good."
We serviced a
JENNAIR DBL WALL OVEN
Model JJW2730DS00
Near Reisterstown, MD 21136
Bernard M.
Job Details: 06/14/2023
"Replaced parts, set preheat temps for upper and lower ovens for 350. Using thermocoupler temp read 355 and unit read 350 for upper and lower ovens. Unit heats as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Aquasco, MD 20608
David J.
Job Details: 06/14/2023
"Customer complaint unit is not cold enough. Arrive to unit and verify complaint found temperatures at 56 in refrigerator and 48 in freezer. When the freezer door is shut, I found no evaporator fan running place unit into diagnostic mode. All thermistors past ran test, 3 at fan never came on, this unit is going to need an evaporator fan with harness w/ thermistor CX paid in full will return with part once it arrives ; ordrng 1 W11249952 (Evap fan with harness)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Halethorpe, MD 21227
Alexander D.
Job Details: 06/14/2023
cx complaint knob doesnt turn the timer. inspected unit and verified complaint. removed knob and shaft of timer came out with it. knob is still good. ordering timer. call cx to schedule return visit once we have eta on part; ordrng 1 W11566735 (timer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Williamsburg, VA 23188
Orbie
Job Details: 06/14/2023
"cx complaint unit lights out. replaced freezer LED, unit working as designed. P+L covered under S code (S191AQ)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near White Hall, MD 21161
Bernard M.
Job Details: 06/14/2023
"Replaced icemaker, and attempted to jump and the gears didn't rotate. Bail arm didn't raise and it didn't call for water. Contacted TL and spioke with Steve, icemaker is getting proper voltage, and he suggested replacing icemaker again. Part is coming from Plainfield, which TL suggested we get the part. Ordering control and icemaker, once parts are in contact cx to reschedule. SR#7736268161; ordrng 1 W11596827 (icemaker) and 1 W11580234 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Ephrata, PA 17522
Justin L.
Job Details: 06/14/2023
No answer at the door. Contacted office who reached out and cx canceled because they arent available until after 2pm today. Office will reschedule; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Murfreesboro, NC 27855
Branden R.
Job Details: 06/14/2023
cx complaint error code . checked unit and found heavy amount of bugs inside unit . advised cx they will need to contact a pest control and get service . call off and send in receipt so we can oder control and properly repair unit . cx agreed . send tech out with ( W11567368 control ) once receipt is send in .