We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Baltimore, MD 21216
Keith H.
Job Details:
07/20/2022
cx complaint is unti not spining. inspected unit and found the shifter had come detached from pulley i reinstalled actuator and ran test cycle it worked well and calibrated
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Manassas, VA 20110
Robert W.
Job Details:
07/20/2022
CX Complaint is the display isnt working. Insepcyed unit and found unit is getting power diplay not working pulled copnsole and chcked connection reseatted and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Bowie, MD 20716
Israel R.
Job Details:
07/20/2022
Got to the unit and went to installed the new ice maker and the harness does not fit. The harness on the unit has a 5 pin connector and the ice maker came with a 8 pin connector cannot find anything about iot on the box or servicematter. Reordering ice maker and harnes. Also send this PArts research with whirlpool becasue part number and model number match but has differents connectors. Reorderng ice maker and harness. Do not send anybody unless we know when the icemaker came with the right harness.; ordrng 1 W11562214 (Harness) and 1 WPW10715709 (icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Fairfax, VA 22033
Carl R.
Job Details:
07/20/2022
Error code F9E1 . Does not drain.. found extension on drain tube bent. Adjustment was made. Unit drained. Erased fault code. Unit working properly.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Bowie, MD 20715
Israel R.
Job Details:
07/20/2022
Installed new LED and replace the Freezer light and one of the lights in the top refrigerator cealing is out. The light is bad. I told customer that they only cover for the freezer and she got on the phone with whirlpool. She will call back if whirlpol is covereing left a quote. 141.87; ordrng 1 W10695459 (module 119.69)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS02
Near Baltimore, MD 21224
Emmanuel R.
Job Details:
07/20/2022
"sr-7734153303 tech line, Cx she hears a chirping noise coming from the fridge. Confirmed complaint , found the chirping is coming from the control board on top of the unit. Called techline and we found the issue is most likely coming from the freezer evap fan. ordering fc evap fan. Customer paid in full 418.84; ordrng 1 W10822580 (evap fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, VA 22102
Ken M.
Job Details:
07/20/2022
"Customer complaint is that there is no resistance to the door opening, just drops. Door tested and issue confirmed. Inspection of the hinges found that the left side hinge spring had disengaged from the rest of the hinge. Was able to reseat the hinge spring and retested. Unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hollywood, MD 20636
Robert A.
Job Details:
07/20/2022
Cx complaint that the unit is not tumbling. I inspected the unit and confirmed the complaint. The unit turns on and the motor rotates but the belt is broken. I replaced the belt and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23509
Justin W.
Job Details:
07/20/2022
cx complaint unit not working checked unit to find error code f8e1. confirmed unit fills as designed. calibrated and tested unit working as designed. advised cx to read use and care guide for proper loading and unloading.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Bowie, MD 20720
Israel R.
Job Details:
07/20/2022
Customer complaint unit is making loud tapping noise. I tested unit and found F8E4 error does not exist. F9E2 diverter. Looked under the arm and found a spatulla under the arm. Removed it tested unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Burke, VA 22015
Richard B.
Job Details:
07/20/2022
"CX complant. Water leaking after repair. Inspected unit and found dual valve leaking large amounts of water into fridge . Found valve is leaking from one of the plastic weld areas . CX also stated after valve replacement that freezer drawer wont open, Released leveling feet and water poured out from deli drawer Removed excess water and freezer is frozen closed , Want to replace both left and right rails in freezer compartment . CX will moniter area with towels and replace wet towels until drawer opens and closes. Referigerartor is turned off currently . Towels are down to catch water .Further work needed, One rail not in stock. RB; ordrng 1 W10625067 (left rail) and 1 W10625068 (right rail) and 1 rivetgun (rivet gun)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ
Near Timonium, MD 21093
Alexander D.
Job Details:
07/20/2022
"cx complaint door hard to open and close. inspected unit and verified complaint. found RH hinge bent. replaced hinge and tested. unit is now working properly. quoted , paid in full."
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS
Near Hagerstown, MD 21740
Danny R.
Job Details:
07/20/2022
unit had gasket coming off unit installed new gasket and un ti stoped leaking also the wash arm was off unit was installed a few days ago checksok now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Ivor, VA 23866
Anthony D.
Job Details:
07/20/2022
cx complaint door not sealing checked unit found gasket to be torn on right rc door replaced gasket and fluffed with steamer tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW0
Near Pikesville, MD 21208
Alexander D.
Job Details:
07/20/2022
"cx complaint unit making grinding noise. inspected unit and verified complaint. found string with piece of plastic attached to one end caught in blower wheel. removed obstruction. tested unit, no noise. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW1
Near Baltimore, MD 21229
Eric W.
Job Details:
07/20/2022
cx complant of nit not powering on inpected found 120 to unit removed console found corosen on control from water gave cx quote cx not fixing unit
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS05
Near Dagsboro, DE 19939
Andrew W.
Job Details:
07/20/2022
Cx complaint is unit burner not turning off. inspected and tested and verified complaint. cx is using incorrect pans for cooktop. i referred the cx to the owners manual and explained proper cookware and use to them which they were very grateful for the information. unit is working as designed. job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Chantilly, VA
Daniel J.
Job Details:
07/20/2022
replaced cap dieode tranformer and mag per notes tested cup of water twice at 30 secs 171f unit now heating correctly
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Culpeper, VA 22701
Eric F.
Job Details:
07/20/2022
"Confirmed cx complaint strike broken. Replaced with truck stock, tested unit, unit working as designed.; ordrng 1 w11457841 (strike), used 1 w11457841 (Strike) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS5
Near Chantilly, VA 20152
Daniel J.
Job Details:
07/20/2022
light and fan staying on when not in use called safety sr7734123277 covering diag not parts or labor informed them customer has a warranty throiugh aig was given a parts and labor exception k13kxj1wpl1 replaced interlock tested working but found left side sagging sitting lower than right and when tighten down still loose ordering mounting brackets and screws with vent; ordrng 2 WP8169704 (screws)s and 2 W11122643 (mounting bracket)s and 1 W10701697 (vent grille)
We serviced a
WHIRLPOOL DISHWASHER
Model DU912PFGQ2
Near Culpeper, VA 22701
Eric F.
Job Details:
07/20/2022
"Confirmed cx complaint unit leaking from front right of door. Found door gasket unseated from cabinet. Reseated gasket, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Havre de Grace, MD 21078
Alexander W.
Job Details:
07/20/2022
Called whirlpool tech line and spoke with Steve called part specialist not to install new fan scroll or any other parts due to unit being deemed unrepairable. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS2
Near Bowie, MD 20721
Shane B.
Job Details:
07/20/2022
"installed ice maker and ice maker fill tube. door gaskets were the wrong color. unit needs grey gaskets, not black. the wrong roller was ordered, right side is needed not left. water line behind unit is so short i could not pull unit out to replace filter head. had to get cx to disconnect line in basement so i could move unit out. new filterhead has a different fitting on the end of the line than the original. called techline to find out if i need to cut the fitting off or attach supply line to new fitting which would bypass the valve. techline said i should not bypass anything or modify the new part. advised having parts specialist find correct part. SR#7734150782. restored power. IM cycled and filled, water dispensor worked and has good flow. ordering gaskets and roller.; ordrng 2 W10830274 (gasket-fip)s and 1 WPW10515762 (roller)"
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Timonium, MD 21093
Alexander D.
Job Details:
07/20/2022
"cx complaint cycle times are longer than usual all the sudden. quick wash was 15min and is now 45min, normal was 55min and is now 1:36. inspected unit and verified complaint. no errors stored, test cycle runs good. found if i turn steam setting off, times go back to what cx is used to seeing. advised cx to play around with settings if the time doesnt seem correct as different combinations of settings will adjust cycle time and one of the buttons may get accidentally pressed. cx understands. unit now working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Leesburg, VA 20176
Ken M.
Job Details:
07/20/2022
"Customer complaint is that the unit is not drying fully, some things dry, some don't. Customer is using rinse aid. Checked for stored error codes and found F10E2. Found no loose or damaged connections between the vent assembly and control. Ordering vent assembly and control.; ordrng 1 W11410065 (control) and 1 W11416460 (vent assy) and 1 W11545539 (gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hagerstown, MD 21742
Danny R.
Job Details:
07/20/2022
unit has a bad actuator; ordrng 1 W10913953 (acuator)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Severn, MD 21144
Kevin P.
Job Details:
07/20/2022
"cx complaint water lingering in bellow, found lint and hair clogging drain holes between bellow and oiuter tub. cleared blockages and poured water into bellow to test and unit is workingm properly, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Ellicott City, MD 21042
Robert L.
Job Details:
07/20/2022
"cx complaint f51, cx left unit beeping, found basket stuck up not sliding on hub, was able to break free, found nothing under basket, nad resecured rotor bolt, cx using full cup of power soap and not cleaning, causing restriction in hub, clean cycle jumps from57 to 2 possible control issue, cx to clean using normal or whites, quoted $275 for hub in case , tested all ops ok collected $120 visa"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Carlisle, PA 17013
Fred G.
Job Details:
07/20/2022
cx complaint unit stopped making ice. when i arrived i was informed unit did start making ice lastnight. inspected unit and jumped ice maker and found it did harvest ice and called for water. when the unit harvested ice i did find the arm was stuck on a peice of ice and i had to chip it out for ice maker to make a full rotation. unit temps are 5 degrees FC and 37 degrees RC. as for now unit checks good.
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Virginia Beach, VA 23455
Justin W.
Job Details:
07/20/2022
cx complaint fan takes hours to turn off. arrived to find unit was just turned off and is too hot to work on. rescheduled cx for next wed. 7/27/22; schdld next appmnt for 7/27 WED !
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Hanover, MD 21076
Kevin P.
Job Details:
07/20/2022
"called techline and found rc evap thermister is still reading off 3.1 k fully encased in ice as evap is fully overfrosted again. replaced rc evap thermister after verifying new sensor reads good 8.7k in a glass of ice water"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Washington, DC 20018
Samuel R.
Job Details:
07/20/2022
cx compolaint unit wouldnt complete cycle.insoected unit and got error code f0e5 and f0e3.recalibrated unit and tested unit.unit went through all steps.unit is now working properly and adidvesd cx on how to properly load machine
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Adelphi, MD 20783
Andrew H.
Job Details:
07/20/2022
Cx complaint is the unit is not draining. Inspected unit and found F9e1 long drain error code. I selected drain and could not here pump turn on. I checked drain pump and found drain pump wire connector had a loose connection at the pump. I reseated the connector and the drain pump turned on and pumped all the water out of the tub. I cleared code and ran a test cycle. Unit is now working properly.
We serviced a
JENNAIR OVEN
Model JJW2727DS02
Near Woodbridge, VA 22192
Robert W.
Job Details:
07/20/2022
"CX complaint is the unit isnt working. Inspected unit and found the console giving error F2E1 stuck key cycled power and checked connections, Cycled power back on and error keeps popping up wont let me get unit into diag unit will need console. Ordering Console; ordrng 1 W11236899 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY00
Near Baltimore, MD 21230
Eric W.
Job Details:
07/20/2022
installed new slider and tested unit door now closing
We serviced a
WHIRLPOOL OVEN
Model KSEG950ESS3
Near Williamsburg, VA 23185
Gill G.
Job Details:
07/20/2022
"replaced display, ribbon connector and display harness. unit display is not powering on. called techline and spoke with Austin sr#7734046842. found P6 did not have a harness connected to it. P9 had the wire harness that belongs in P6. advised to replace control. ordered control.; ordrng 1 W11100513 (control) and 1 W11233072 (screw) and 1 W10664316 (clip)"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Nottingham, MD 21236
Neil H.
Job Details:
07/20/2022
"cx complaint the rf burner not sparking but when turned the other ones spark as normal new spark module needed.; ordrng 1 74009098 (module,spark) and 1 W10643270 (holder-orf)"
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM02
Near Woodbridge, VA 22192
Robert W.
Job Details:
07/20/2022
CX Complaint is the unit isnt making ICE. Inspected unit and found no error codes for IM ran harvest test and IM is harvesting properly checked temp in FC and temp is good FC fan is making a strange noise also found the Icebox fan motor not running when toggled on in diag IM heater is getting power but not heating and also found door gasket isnt sealing right RC door. Ordering Door gasket and IM heater and will use icebox fan and FC fan on return.; ordrng 1 W10846057 (Door gasket) and 1 W11087201 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Middle River, MD 21220
Shane M.
Job Details:
07/20/2022
installed part. unit working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2795FQ1
Near Rockville, MD 20852
Roberto I.
Job Details:
07/20/2022
Replaced part and ran a test cycle. The unit worked as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Essex, MD 21221
Shane M.
Job Details:
07/20/2022
installed parts. if cx calls back pre id ice bin & cover WPW10558423 & W11210541 & WPW10169511
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Winterville, NC 28590
Ronnie B.
Job Details:
07/20/2022
"cx complaint of rc ice maker not porducing ice. Checked unit and ice maker has code e5. Checked ice maker tray, no cubes in tray or water. Ran harvest and completed harvest, Performed fill and ice maker filled. Ice maker thermistor no good. ran ice box fan through test mode and found it to pulse on low and not pick up speed, bad windings in fan.; ordrng 1 W11579560 (ice maker)"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Essex, MD 21221
Shane M.
Job Details:
07/20/2022
cx stating no parts were installed on front door as i took off the oven gasket. cx is arguing with me about the service. ordering door bracket.; ordrng 1 W11105139 (bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Woodbridge, VA 22192
Robert W.
Job Details:
07/20/2022
"CX complaint is the unit FC door not closing. Inspected unit and found the screw securing bracket to FC wall is loose, When door is closed slide it hitting screw not allowing door to close. Tighten screw and tested FC door and door is now closing properly."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Frederick, MD 21704
Ricky E.
Job Details:
07/20/2022
"replaced element with the rework, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Falls Church, VA 22043
Jason A.
Job Details:
07/20/2022
"CX complaint FRIGE RC warm temps, Cleared all ice. RC evap has signs of freon leak. Mastic is falling apart & corroded copper lines. See SDpics. Ran test 38 100%. Only 1st row of evap is frosting. Cleared drain hole. Check condenser for leak. 3CountSealSyst Labor60months /Parts120months > JJ; ordrng 1 3CountSealSyst (3CountSealSyst) and 1 W10865322 (evaporator RC) and 1 W11109499 (drier-tube) and 1 W10865728 (condenser) and 4 W10913906 (coupler)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Brunswick, MD 21716
Ricky E.
Job Details:
07/20/2022
"customer stated that the units dispenser was not dispensing rince aid. fnd no errors stored at the ui, reset power and reset the control.. visually ckd the dispenser and fnd that it was dispensing rince aid... unit cks ok.."
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Fairfax, VA 22030
Richard B.
Job Details:
07/20/2022
"CX complant. No ice. Prior diagnosis found unit needs filter head and possibal valve , Installed filter head and tested unit. Resivoir fills to top and water is flowing across evap plate, Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Leesburg, VA 20175
Ezra M.
Job Details:
07/20/2022
"leaking. ran diag cycle, no leaks, ran heavy duty cycle, unit did not leak until spin cycle, when it started a slow drip between gearcase and tub. motor and gearcase both extremely hot to touch. ordering motor, gearcase and tub.; ordrng 1 W11219115 (tub) and 1 W11454734 (gearcase) and 1 W11497303 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21206
Neil H.
Job Details:
07/20/2022
replaced the ice maker and installed filter cycled i/m maker filled properly and test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY07
Near Hampton, VA 23666
Justin W.
Job Details:
07/20/2022
cx complaint ice maker not working. arrived to find ice maker turned off mid cycle. turned on ice maker started to work then motor locked up. replaced ice maker and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Silver Spring, MD 20902
Roberto I.
Job Details:
07/20/2022
"CX complaint frost in the Fc, Rc too cold on the back.Inspected unit, found freezer doo too low not sealing on the top and compressor running all the time. Raised door by installing washer from v/s. Formed gasket, made it seal properly all around the door.; ordrng 1 wp489467 (washer (RI van stock)), used 1 wp489467 (washer) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Yorktown, VA 23693
Lucas R.
Job Details:
07/20/2022
"cx complaint no operation, checked unit found no error code, lid latch failed in diagnostics, inspected latch and harness, latch became operational, also found oil laking from gearcase, quoted cx parts W11393685 gearcase W10734521 slider, W10810403 latch, cx unsure if repair or replace at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model Krsc500ess00
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details:
07/20/2022
"Replaced IM , cleared drain and leveled unit out .. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Harrisburg, PA 17111
Justin L.
Job Details:
07/20/2022
Cx complaint after previous tech left unit made the noise again. Was able to access unit and unable to replicate the noise. Found no signs of rubbing or grinding. Cx had a video on her phone on which you could hear but unable to pinpoint. Contacted techline and spoke to Steve SR#7734153322. Ordering thermal mastic to put around the cap tube to help with noise reduction of refrigrant going through the system. Ordering part and setting return for Tue 8/2/22; ordrng 4 4318168 (thermal mastic)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Baltimore, MD 21229
Eric W.
Job Details:
07/20/2022
cx complant of unit not cooling found the evap frozen over tested heater getting 88 omes defrost thermister is 35.4k in ice turned heater on in service it is geting hot unit willneed new control; ordrng 1 W11558182 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Hershey, PA 17033
Justin L.
Job Details:
07/20/2022
Cx complaint unit not cleaning dishes. Was able to access unit and found no saved codes. Ran diagnostic and found unit filled and drained but motor just buzzed but did not wash. Replaced part with pre-id and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL OVEN
Model WML55011HS6
Near Owings Mills, MD 21117
Keith H.
Job Details:
07/20/2022
cx complaint is no power inpsected unit and found a blown line fuse. door switches likely casuing fuse to blow ordeirng interlocks(2 diff part numbers) and filter board; ordrng 1 WPW10531156 (filter) and 1 W11493414 (interlock) and 1 W11497298 (interlock) and 1 W11378281 (cavity thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ06
Near Hummelstown, PA 17036
Justin L.
Job Details:
07/20/2022
Cx complaint sometimes it will make ice and sometimes it wont. Was able to access unit and found ice in bin and ice in mold. Found that the fill tube was frozen. Using my steamer I was able to clear the ice and test. Unit harvested and filled no further work needed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Washington, DC 20012
Roberto I.
Job Details:
07/20/2022
"Cx complaint unit not draining.Ran test mode, found F4E1 error (heaterr relay). Cleared error and ran an auto tes cycle. The unit drained ok, spinned and ended the cycle ok. Heater resistance reading 17ohm from J3 connector to the control. Quoted repair $511.07 with $125 labor for control board W11322901replacement. Cx needs more time to make a decision since we have no eta on the part. Collected $127.20; ordrng 1 W11322901 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Yorktown, VA 23693
Lucas R.
Job Details:
07/20/2022
"cx complaint unit not making ice, checked unit found temps at -5 fc, 37 ff, and -2 ice box, small amount of ice in bin, dispenser jammed with cubes, removed, ice dispensed, cycled icemaker, no ice in mold, ran fill, no water, fill tube frozen, open fuses in tube, 12.6 vdc to heater, called techline spoke with andrew,sr7734093595, advised to replace fill tube. 5 at tribles.; ordrng 1 W11401679 (fill tube)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Washington, DC 20011
Roberto I.
Job Details:
07/20/2022
"Replaced parts and cleared error. Ran a test cycle, The unit worked as designed and didn't leak."
We serviced a
MAYTAG OVEN
Model MEW6530BAB
Near Springfield, VA 22153
Robert W.
Job Details:
07/20/2022
"CX complaint is the unit is giving error F1. Inspected unit and found F1 error and fan running constinly call tech MR because tech sheet wasnt giving error, Said test oven sensor and I did sensor at room temp is 40.8k ohms sensor is out of range. Ordering sensor.; ordrng 1 12001656 (Sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Essex, MD 21221
Emmanuel R.
Job Details:
07/20/2022
"Cs unit is leaking water from the top near the filter housing, confirmed complaint. I lowered the top cover and found the locking tab for the water line that enters the filter housing was not secured.Secured water line locking tab and tested unit. Unit no longer leaks. Unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model GZ25FSRXYY2
Near Springfield, VA 22153
Robert W.
Job Details:
07/20/2022
CX Complaint is the FC light not coming on. Inspected unti and found the door switch is sticking and not allowing light to come on. Free up door switch and tested unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Baltimore, MD 21215
Keith H.
Job Details:
07/20/2022
cx complaint is unit not cooling inpsected unti and the compressor very loud buzzing sound and shutting off will need ss tech 2 count job; ordrng 1 W11370574 (compressor) and 1 W11504419 (8/7- Nr-al-00) and 1 W11504420 (COUPLER) and 1 W11490399 (drier) and 1 W11506623 (5/5-nk-ms-00) and 1 W11401409 (5/1.8-nr-al-00)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lorton, VA 22079
Robert W.
Job Details:
07/20/2022
"CX Complaint is the unit is making ice not dispensing water. Inspected unit and found unit is making ice just not dispensing water, Found valve is testing out of range replaced and tested unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Vienna, VA 22181
Richard B.
Job Details:
07/20/2022
"CX complant. Washe rhas error code , Inspected unit and found no error codes , cx saye long fill error code. When trying to enter into diagnostics the screen goeds blank after entering delay start. want a control and console since its glitchy and control not remembering error codes .CX calling for possibal parts and labor concession. aying 120 service call only, RB; ordrng 1 W11543994 (control 210.29) and 1 w11478524 (console 314.29)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM00
Near Woodbridge, VA 22191
Demonte S.
Job Details:
07/20/2022
"Arrived on site at the address provided. Ringed the Ring Doorbell. A lady came on the Ring Doorbell, stating that they never called for the Service. Called the office. Office tried to call the cx number on file. No answer. Cx will need to call us back with the correct address and information at this time. ( Any questions please check Sd Pictures.)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Williamsburg, VA 23188
Gill G.
Job Details:
07/20/2022
cx complaint: upper right side of freezer door is allowing air into freezer. found unit not level. leveled unit and it is now square. thawed ice accumilation. heated door gasket to reshape. lubricated door slides. door is now sealing to cabinet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Demonte S.
Job Details:
07/20/2022
Inspected the unit. Found that the cx is saying that the Freezer isn't cooling properly. Removed all Frost from Freezer Evaporator Cover. Checked the Harness Wire to the Evaporator. Brown Harness Wire. I'm getting 0.1 Ohms. White Harness Wire. I'm getting 0.1 Ohms. I then checked the Thermistor. I'm getting 12.44 K Ohms. Unit will need that Main Control Board & Thermistor. Will use the harness on return. ( Left part with cx on top of the refrigerator.) ( Any questions please check Sd Pictures.); ordrng 1 W11546690 (CONTRLBOX) and 1 WPW10384183 (Whirlpool Refrigerator Thermistor)
We serviced a
WHIRLPOOL OVEN
Model GBD307PDS7
Near Centreville, VA 20120
Carl R.
Job Details:
07/20/2022
Unit parts is not available.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Dumfries, VA 22026
Demonte S.
Job Details:
07/20/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is Leaking Water & I've Maker isn't making Ice. I then checked the Compressor Section. Compressor suction line is frosted over. Checked pressures on the unit. Low side is 1 bar & High side is reading 106 Psi. Turned the unit off and checked to see if the pressures would equalize. Pressures equalized at 11. Checked the unit for Dye. No Dye found.Called Whirlpool Techline Ref. Whirlpool had me check the Evaporator to make sure the Evaporator isn't frosting over. Evaporator isn't frosted over. Whirlpool then had me remove all Refrigerant from the unit and refilled the unit. Pressure are 1 Bar on the low side & 150 Psi on the High side. No pipes in the back are frosted over. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Glen Arm, MD 21057
Alexander D.
Job Details:
07/20/2022
"arrived to replace fill tube. found new fill tube has pin hole in rubber, pic saved. reordering fill tube. scheduled return visit for 7/26; ordrng 1 W11415785 (fill tube)"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SMBM00
Near Laurel, MD 20724
Kevin P.
Job Details:
07/20/2022
"cx complaint freezer not closing left track is stuck 4' open disasse,bled freezer drawer and got slider to close but half the ball bearings fell out and the plastic gearset is also broken. qouted cx for repair 467,52 total cx declined repair at this time 120 service call collected by cc. job complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Fort Washington, MD 20744
Shane B.
Job Details:
07/20/2022
complaint is unit not powering on. confirmed complaint. checked for codes and found F6E2. could not run any tests. found control is sending 5vdc to UI. replaced UI with preIDed part. calibrated and tested unit for cx. unit is working as designed. cx paid in full for repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Nottingham, MD 21236
Shane M.
Job Details:
07/20/2022
cx complaint the unit isnt dispensing ice. found stripped yoke. gave cx a quote for the repairs. $569.75 cx paid svcWP63052-2 WPW10309864 W11310391 advised cx to contact WPL for coverage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Dundalk, MD 21222
Emmanuel R.
Job Details:
07/20/2022
"Cs Rc is not cooling, confirmed complaint. Found ice blockage on the return vents. Defrosted vents , Fan is working ,defrost heater cuts on, good frost pattern. Thermistor reading 11k ohms ok. Door gaskets sealing good. Advised customer to make sure the doors are being closed to prevent frost build up . Unit is working as designed."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Baltimore, MD 21211
Keith H.
Job Details:
07/20/2022
mag is damaged and unit also needs door switches; ordrng 2 W11197766 (interlock)s and 1 W10818686 (magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFS25EWMS8
Near Washington, DC 20018
Samuel R.
Job Details:
07/20/2022
cx complaint unit is not cooling.insoected unit and found unit to be 73 in fridge and 78 in freezer.found all fans and compreser running.all thermisters are reading per srvice test.unit will need new control.called into office to order control and reschdule; ordrng 1 WPW10428901 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Barboursville, VA 22923
Eric F.
Job Details:
07/20/2022
" freezer good at 3 degreees, fridge at 39, ice chute at 34. Spoke with techline, confirmed functionality of ice box fan, range of thermistors. Techline had me power cycle unit, says its possible that the boards were out of sync. Techline is also putting unit up for review, instructed me to give cx SR# and to have them call customer service if issue persists. Called cx and gave them information, work complete."
We serviced a
WHIRLPOOL MICROWAVE
Model MVWP575GW0
Near Washington, DC 20004
Shawn D.
Job Details:
07/20/2022
replaced door lock then ran service cycle and unit now locks and spins good. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXB02
Near Chantilly, VA 20152
Daniel J.
Job Details:
07/20/2022
too cold in fridge compartment unit looks over packed informed customer tested both thermistors passed on test 1 and 2 also ran test three for damper open and closing no issues with open close set at 42 F reading 41 on top shelf with thermocoupler tested the middle shelf 49f informed customer that blocking the vents restricts air movement which is the leading cause of item freezing with try to sperate and create path for air flow
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Mechanicsville, VA 23111
Thomas B.
Job Details:
07/20/2022
Cx complaint unit is not working properly inspected unit removed and replaced the filter housing tested for proper use unit now functions normally.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Middle River, MD 21220
Shane M.
Job Details:
07/20/2022
"cx complaint the unit is knocking around.. unit solid to the floor. tried to put unit into test mode but keeps failing. something corrupted in the board. unit WILL start a cycle. ordering control board, advised cx could be potentially more issues through error codes.; ordrng 1 W11611306 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Seven Valleys, PA 17360
Sal R.
Job Details:
07/20/2022
CX cpomplaint was that the unti would heat but not tumble. I was able to access the drum assembly and foun d that bthe belt torn. I inspected the idler and the motor pulley and found them to be in good opperational shape. I replaced the blet and unit now test good.; used 1 4392065 (Repair kit) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near York, PA 17403
Sal R.
Job Details:
07/20/2022
CX cmpliant was that the unit would not heat. I found that the TCO was OL.I replaced the Cut Off fuse and unit now heats. I inspected the vent hosing has visable lint build up. I advised CX to have a licenaced vent cleaning Co. to come into the home to inspect the venting from the wall to the outside as well as possible replaceing the vent hosing. Unit test good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23454
Justin W.
Job Details:
07/20/2022
cx complaint door doesnt open and close properly. checked unit to find hinge on left side not functioning properly. while attempting to pull unit out noticed left side gets slightly caught on cabinet. pay close attention to this when coming back to install hinge.; ordrng 1 W11573703 (hinge door)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0AS05
Near Ashburn, VA 20148
Ezra M.
Job Details:
07/20/2022
"noise from cooling fan, not cooling as quickly as it used to. found wire from temp sensor in cooling fan, rubbing fan and slowing it's rotation. verified no damage to blower or wires, rerouted wires, unit working properly, sounds normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Chevy Chase, MD 20815
Andrew H.
Job Details:
07/20/2022
"Customer complaint is units not cooling. I replace the compressor, condenser, dryer coupler. I pulled unit into a 30-in vacuum. And filled to 4.75 oz. Unit is now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Easton, MD 21601
Jonathon C.
Job Details:
07/20/2022
"cx complaint, door not closing properly and heating issue. replaced parts per prior diag. tested unit, working as designed. job is cpomplete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS04
Near Bel Air, MD 21015
Neil H.
Job Details:
07/20/2022
cx complaint unit made loud noise but unit heating found the wave guide covers had hole but wave guide looks okay gave cx part number for the wave guide cover only 2 screws to replace cx will call if any other issues.job complete
We serviced a
WHIRLPOOL DRYER
Model MGD7230HW1
Near Towson, MD 21204
Alexander D.
Job Details:
07/20/2022
"cx complaint unit still giving checkvent/lintscreen for better performance message about 75% of the time. no errors stored and test cycle runs good. good airflow coming out of vent. at first cx said her clothes dry fine but after i got off the phone with techline she said theres been a couple times where everything isnt completely dry. called techline to report repeat issue. techline said that engineering dept is saying this message is just detecting that something with the airflow is not exactly perfect but if the clothes are drying and no errors then to treat as a reminder to clean lint screen and disregard it. unit is working properly and operating as designed per techline. advised cx to sort laundry by fabric type and try timed dry if clothes are a little damp."
We serviced a
KITCHENAID OVEN
Model KDRP467KSS09
Near Severna Park, MD 21146
Kevin P.
Job Details:
07/20/2022
"installed new thermostat and unit tests good, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Washington, DC 20011
Samuel R.
Job Details:
07/20/2022
cx comlaint unit top rack is hanging.inspected unit and found manifold to be hanging due to clip missing.unit will need anew tube hanger clip.W11573754 3 tribles; ordrng 1 W11573754 (clip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Sykesville, MD 21784
Justin S.
Job Details:
07/20/2022
cx says the rc compartment is no longer getting cold and the freezer is leaking. rc is 49f. found the refrigerator evaporator is frosted over. Technical Service Pointer #:W11033419 deals with this issue. ran test 128 and found 2.0.0.0; ordrng 1 W11332011 (control) and 1 W10815735 (evaporator cover) and 1 W10918848 (orion) and 1 W10908836 (valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Chester, VA 23831
John P.
Job Details:
07/20/2022
CX complaint unit not drying dishes checked unit found wire not seated on heater seated wire tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
07/20/2022
not same fridge updated model and sn overcooling both comppartments found damper not always reponding to door open /closed water in freeer below drawers and temps not matching set temps unit will need drain tube and control but also ordering damper and harness for freezer with thermistor; ordrng 1 W10619951 (drain tube) and 1 WPW10317076 (control) and 1 WPW10594329 (diffuser) and 1 W11524656 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Sykesville, MD 21784
Justin S.
Job Details:
07/20/2022
replaced the main control and the ice maker but the bail arm does not come off the old ice maker and the ui is a pantry ui for a different model. attached pics.; ordrng 1 W11476585 (ui(shows nla)) and 1 WPW10474785 (arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Towson, MD 21204
Alexander D.
Job Details:
07/20/2022
"cx complaint frosting in fz, cx said opening fz door never felt right from day 1. cx pointed out that left side of fz door pops open when closing rc door. found bottom basket not in straight and sitting on rack shaft. realigned basket and tested. door now opens and closes much smoother and doesnt pop open on left side anymore. cx said they took the basket out and put it back in several times to troubleshoot frost. cx agrees door opens and closes much smoother than it ever did. advised cx to make sure that they open fz from center of handle and showed cx how tracks can get crooked if they pull from side of handle leaving a gap in door. cx understands. advised cx to monitor and call back if issue persists"