We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Virginia Beach, VA 23451
Carl A.
Job Details: 06/15/2023
"replaced ui ,cx complaint of load and go still leaking called techline spoke with Austin was advise unit was going to be put up for review as dispencer and tank have been replaced serval times SR#7736362868; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near ,
Shane M.
Job Details: 06/15/2023
installed trim. unit working propperly.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Ashburn, VA 20148
Daniel J.
Job Details: 06/15/2023
dryer console not responding to key pad no leds coming on tried diag nothing removed door tested thermal cut off 0.1 ohm removed top panel led blinking 240 vac to dryer ordering console and control; ordrng 1 W11583883 (console) and 1 W11565020 (control) and 1 W10909685 (thermal cutoff) and 1 280148 (tco)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 06/15/2023
cx complaint is the unit not cleaning the clothes. cx said things come out with stains still on them and she sees no suds during the cycle. i explained that HE detergent does not suds up like old detergent does. i found no saved codes. ran detergent pump in diagnostics and it worked fine. i calibrated unit and ran several service cycles. advised cx on settings/ cycle selection and loading. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/15/2023
"upon arrival spoke with trade care for auth.cx complaint unit not starting, checked unit found f7e1, and f7e7 motor codes, unit not spinning or agitating, capacitor peirced from mounting bracket, replaced cap, calibrated, tested, unit working as designed.andrea m17goa1apl1 m17goa1apl1; ordrng 1 W11395618 (capacitor lr/vs), used 1 W11395618 (capacitor lr/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Richmond, VA 23226
Joseph D.
Job Details: 06/15/2023
Bob.grubbs@hotmail.com installed sound deadener and sound now within normal limits. Working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Toano, VA 23168
Lucas R.
Job Details: 06/15/2023
"cx complaint unit not draining, checked unit, unable to read codes due to console peeling and leds on u.i not working, drain pump checked good, recieving power, filled unit and drain into bucket, j trap on sink drain mildewy, advised cx to contact plumber, quoted for u.i, parts W11116422 console $264,40, W11368911 control $119.73, labor $110.00, shipping $15.00, tax $23.05, total $532.18, cx unsure if repair or replace at this time, contacting W.P for PAD."
We serviced a
MAYTAG OVEN
Model MGT8775XS00
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/15/2023
Not the part intended.reordering.; ordrng 1 W11596211 (Ignitor)
We serviced a
KITCHENAID OVEN
Model KERS202BSS0
Near Wrightsville, PA 17368
Fred G.
Job Details: 06/15/2023
CX complaint unit doesnt work. only the top works. I found 243.5vac to unit. polarity was good. I found bake broil buttons were not working. I pulled power to unit and plugged unit back in. I found unit now works as design. charged cx only for service call $120
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ1
Near Millsboro, DE 19966
Frederick R.
Job Details: 06/15/2023
CX complaint is screen broke. Inspected and verified found defective screen on sump. Reploaced from pre-id. Unit is now repaired. Verified CX email as jimjwk@yahoo.com; ordrng 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Wyomissing, PA 19610
Justin L.
Job Details: 06/15/2023
As per previous visit was able to access unit and replace parts. Pulled unit into 30 in vacuum which held for 21 minutes and then charged unit with R600. Unit began developing a frost pattern. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lewes, DE 19958
Frederick R.
Job Details: 06/15/2023
Spoke to lenny the superinent on site and he has no idea who ordered a door that the homeowner has no complaints and he has no idea where door even is. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Woodbridge, VA 22192
Demonte S.
Job Details: 06/15/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator Section isn't cooling properly / L.e.d. Lights not working. I then checked the Evaporator. Evaporator section is fully frosted / Iced over. I then ran Service Diagnostics on the unit. Ran Service Test 01 - Fc Thermistor is reading 01= Passed. I then ran Service Test 02 - Rc Thermistor is reading 01= Passed. Checked the L.e.d. Lights in the Refrigerator Section. All top L.e.d Lights are fully out. Checked the voltage to the L.e.d Lights. I'm getting 1.12 Dc Volts. Unit will need L.e.d. Lights , L.e.d. Board, Evaporator Thermistor & Drain Pan Kit. ( Any questions please check Sd Pictures.); ordrng 1 W11033168 (Whirlpool Refrigerator Evaporator Fan Motor & Harness) and 2 W11462342 (Whirlpool Refrigerator LED Light Module)s and 1 W11205082 (Whirlpool Refrigerator LED Light Module) and 1 W11457241 (Whirlpool Refrigerator Evaporator Drain Pan) and 1 W10830288 (Whirlpool Refrigerator LED Control Board)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lewes, DE 19958
Frederick R.
Job Details: 06/15/2023
"Replaced gearcase, clutch, rotor and slider per prior diagnosis. Calibrated and tested unit in diagnostics and hi speed spin and the WM is now working properly. Job is complete"
We serviced a
KITCHENAID FREEZER
Model KRSS507HPS04
Near Chesapeake, VA 23322
Zachery R.
Job Details: 06/15/2023
"installed gasket, advised cx to monitor unit, unit working as designed."
We serviced a
KITCHENAID FREEZER
Model KBFS20ECMS00
Near Richmond, VA 23236
John P.
Job Details: 06/15/2023
put in led
We serviced a
KITCHENAID DISHWASHER
Model KUDE20FBBL0
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/15/2023
cx complaint the uint is not running. checked tghe unit and found error code f8e4. found a faulty drain pump. repalced with a new one and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model Wtw8127Lw0
Near Richmond, VA 23294
Joseph D.
Job Details: 06/15/2023
Replaced faulty tub ring and unit still filling fabric softener without fabric softener selected as well as fabric softening dispenser leaking; ordrng 1 W11510463 (Cntrl) and 1 W11569112 (Dispenser)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS05
Near Frederick, MD 21702
Bernard M.
Job Details: 06/15/2023
Cx complaint the burners don't ignite. Accessed the gas valve and found it in off position. Turned on gas and all burners ignite. Cx inside 30 days of ownership. Unit checks good
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near La Plata, MD 20646
David J.
Job Details: 06/15/2023
CX complaint bottom of range and broil cabinet stainless has dent on edge arrive today. Customer had part. Removed and installed new door made sure it was properly attached door opens and closes correctly. Unit is now working as designed job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near New Market, MD 21774
Bernard M.
Job Details: 06/15/2023
"Contacted office about correct address and cx didn't answer to confirm. Office left voicemail asking if 10110 Bluegill St in Frederick,MD was correct. Waited til 1:10 and no response from cx. Moving on;"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Richmond, VA 23294
Joseph D.
Job Details: 06/15/2023
Found rubber from torn belt had contacted element cavity and burned die to heat. Cleaned off and replaced pulley and unit with no further issues
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Frederick, MD 21704
Ricardo S.
Job Details: 06/15/2023
"Cx complains that the unit tunr off in middle of th ecycle, inspected unit, i ran test mode, no error codes, terminal block connection cks ok, test mode and heater circuit works fine, main board receives 120vac, all connections cks ok.. order main board..; ordrng 1 W11306302 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Richmond, VA 23236
John P.
Job Details: 06/15/2023
"check unit found door switch not holing door change door switch; ordrng 1 WPW10569603 (door switch jp/vs), used 1 WPW10569603 (DOOR SWITCH jp/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Myersville, MD 21773
Bernard M.
Job Details: 06/15/2023
When arrived cx stated she has extended warranty through Whirlpool. The ticket wasn't dispatched correctly and told cx to contact AIG to dispatch correct info.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near La Plata, MD 20646
David J.
Job Details: 06/15/2023
CX complaint unit is making a loud roar noise when spinning arrive today and verified complaint spinning inner tub unit makes a very loud roaring noise. Inspected under unit and found signs of gear case. Oil leaking. Found no error codes. Unit agitates fills and drains properly. Also found an excessive amount of water in dispenser tray possibly needs a new inlet valves customers only worried with the roaring noise at this time. Quoted customer for repair and they will let us know within 30 days job complete; ordrng 1 W11393685 (Gear case) and 1 W10734521 (Clutch) and 1 W10915701 (Rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near New Oxford, PA 17350
Andrew S.
Job Details: 06/15/2023
Cx complaint is that the ice maker has stopped working. Upon arrival I found that another company has repalced the ice maker and it has stopped working again. I inspected the lower harness and found that 2 of the wires had connectors on them from a breakage and have failed again. I am ordering the FC door SS. I informed the cx that the door will ship directly to them. They will inspect and inform the office when it arrives. WIll also need a 2nd tech to install door.; ordrng 1 LW11037733 (FC Door)
We serviced a
WHIRLPOOL WASHER
Model atw4475xq0
Near Midlothian, VA 23112
John P.
Job Details: 06/15/2023
upon arrival cx declined service
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, VA 22102
Richard B.
Job Details: 06/15/2023
"CX complant. Door falls. Inspected uni snd found hinges falling apart. Replaced hinges, Tested unit. Working as designed. No error codes , RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Chesterfield, VA 23838
Chris B.
Job Details: 06/15/2023
replaced ui and control unit wroking as desighned collected110 sc cc
We serviced a
WHIRLPOOL WASHER
Model WFW9451XW00
Near Hershey, PA 17033
Cody H.
Job Details: 06/15/2023
"CX complains unit has a F1 error when trying to run certain cycles. CX thought service fee would cover parts and labor, advised CX about labor and parts being seperate from service fee, CX declined further service at this time. No work done."
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Odenton, MD 21113
Emmanuel R.
Job Details: 06/15/2023
"Cs unit is making a grinding noise, Confirmed complaint.I found the Roller wheels and idler are very noisy, replaced 2 rollers and idler,tested unit.Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dallastown, PA 17313
Sal R.
Job Details: 06/15/2023
"CX complai t is that the unit is not starting a cycle and the drain pump continuesly runs even in stand by mode. I foun d that the unit will need 1 control board , drain pump , and main harness . I also found that the gearcase is leaking oil. I am ordering 1 gearcase and 1 slider/clutch. Once the contract is apporved, please have somoene form teh office call to set a retun date. a 2 call count will be needed for return visit.; ordrng 1 W11568984 (harness) and 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11419171 (control) and 1 2callcount (2 call count)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Millersville, MD 21108
Emmanuel R.
Job Details: 06/15/2023
"Cs unit is leaking water , confirmed complaint.I found unit has air leak in multiple places creating condensation inturn leaking on the floor. Right crisper drawer has a paper clip size gap, spoke to techline, sr-7736639141. Silicone areas with a gaps.Alsoused my heat gun to soften the door gaskets to create a even better seal. Also found the drip pan is bowing away from drain.Also ice is melting and icebin has alot of frost,found icedoor not sealing either. Ordering drip pan and icedoor separator.; ordrng 1 W11457241 (drip pan) and 1 W10919724 (door-ice)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Reinholds, PA 17569
Justin L.
Job Details: 06/15/2023
As per previous tech was able to access unit and replace parts. Tested unit began to develope frost pattern. Unit now checks good no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Georgetown, DE 19947
Frederick R.
Job Details: 06/15/2023
assisted ME at job; saved tckt
We serviced a
KITCHENAID OVEN
Model KSGG700ESS3
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/15/2023
"upon arrival neither bake nor broil lighting, found power to dsi no otput to valves or ignitors, replaced dsi board heated to 350, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/15/2023
Cx complaint unit is not working properly inspected unit found the FC evap has no frost pattern ordering the compressor and Evap assy; ordrng 1 W10832994 (compressor) and 1 W11492867 (Evap FC)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Martinsburg, WV 25405
Ken M.
Job Details: 06/15/2023
"Customer complaint is that the unit stopped draining, gave an F9E1 error coded. Unit plugged in, but did not drain. No loose or broken connections found. No power to the pump with the pump plugged in, but 114VAc with the pump disconnected. Pump tested 1.5 ohms from the control. Unit has a bad drain pump. Drain pump replaced and retested. Drain pump still did not turn on. Confirmed 20ohms resistance from the control. Cycled power to the unit again and retested. Unit gave an F7E1 followed by an F9E1 and then got stuck in 'cancelling cycle'. Tachometer tested good, but unit still will not power to drain. Contacted tech support with issue. Confirmed control needs to be replaced. Control replaced and tested. Unit is working properly. Old pump left with customer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Richmond, VA 23234
Chris B.
Job Details: 06/15/2023
replaced sump tested unit wroking as desighned
We serviced a
WHIRLPOOL WASHER
Model MAV6457AWW
Near Silver Spring, MD 20910
Brian F.
Job Details: 06/15/2023
"Cx states unit shaking during spin, tested and confirmed. Found worn snubber ring, all springs intact. Installed new snubber ring, tested, unit is now working properly."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Baltimore, MD 21225
Alexander D.
Job Details: 06/15/2023
"cx complaint unit leaking. inspected unit, found puddle under unit upon arrival. found puddle coming from furnace and running towards washer. found one of the pipes on furnaces has alot of ice on it and is dripping. tested unit, no leaks found from washer at this time. advised cx to call HVAC company to service furncase. unit is working properly at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbridge, VA 22192
Demonte S.
Job Details: 06/15/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling again in the Freezer Section. Checked the Freezer Section. Found that the Evaporator Section is Iced over again. Called Whirlpool Techline Ref # 7735671760. Per Whirlpool Techline the unit is non repairable. We have done all we can do.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Harrisonburg, VA 22802
Danny R.
Job Details: 06/15/2023
unit will need controls but cant isntall till venting is fixed this cuased the control to fail and will happen again per mr they need to fix vent before we coem back out; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Chantilly, VA 20151
Demonte S.
Job Details: 06/15/2023
In spected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. ( I have already contacted Whirlpool Techline. Whirlpool Techline Ref # 7736423604. Per the cx. Cx doesn't want a new Ticket. Cx is supposed to get a new unit. A new ticket was created. Cx is calling Whirlpool again. Cx has a lot of damages done to the house. I put the old ticket on to Sd Pictures. Job number to the old Ticket is 681997 ) If whirlpool will do nothing then unit will need a Tub = W11409866. 2 count Tub repair. Don't go without parts.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details: 06/15/2023
Cx complaint unit is not working properly inspected unit removed and replaced the console assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Rockville, MD 20852
Leon
Job Details: 06/15/2023
cx complaint dishwasher leaking. inspected unit and found cracked sump pump. ordering new part; ordrng 1 W11025157 (sump)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Richmond, VA 23233
Joseph D.
Job Details: 06/15/2023
Unit with ripples in inner door and water coming through right hinge. Faulty panel and sound deadening and unit leaking on floor ordering parts; ordrng 1 W11573700 (Panel) and 1 W11550992 (Panel) and 1 W11573704 (Sound pad) and 1 W11545318 (Panel 2) and 2 W11545329 (Nuts)s and 1 W11559689 (Inner door) and 2 WP8269145 (Mount)s and 1 W11579564 (Sheild) and 1 W11573702 (Hinge)
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/15/2023
"cx complaint unit not starting or advancing cycles, checked unit, no faults present, lid not seating properly. forced lid shut and unit locked first try, advised cx parts on order and iff issue persist between now and return visit to just apply pressure to top of lid so lid latch can lock.; ordrng 1 W11431901 (lid) and 1 WP8563964 (hinge) and 1 WPW10141682 (hinge) and 1 WPW10141681 (hinge)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Edgewood, MD 21040
Neil H.
Job Details: 06/15/2023
cx complaint washer was making knocking found unit needed to be leveled and recalb. tested with a few towels and unit working and sounds good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Portsmouth, VA 23703
Zachery R.
Job Details: 06/15/2023
"cx complaint unit not repsonding. checked unit, acu has 122vac supplied but is not sending voltage to ui, drain pump reading 20ohms, quoted cx for repair. cx paid in full, advised cx they will be contacted to confirm return visit.; ordrng 1 W11419171 (acu)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details: 06/15/2023
Unit is not heating removed and replaced the heating element and fuses qouted 378.77 cx paid in full By CC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FLDM00
Near Thurmont, MD 21788
Bernard M.
Job Details: 06/15/2023
Cx complaint unit doesn't make ice. Inspected icemaker assembly and the bin was half full. Cx stated that it took 3 days to make that amount. attempted to jump icemaker and the dial didn't rotate. Gave cx quote for icemaker repair and they didn't want replacement. Cx paid $120 service fee.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Richmond, VA 23234
Chris B.
Job Details: 06/15/2023
repalced harness tested unit wroking as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/15/2023
came out to replace parts on unit disasembled and found rotor and bolt stuck to unit not allowing it to be uninstalled . ordering rotor and clutch for repair will have to drill out old bolt on rotor for repair . replaced control and tested unit is running as designed . left gearcase and slider with cx ordering all parts for proper repair . cx agreed .; ordrng 1 W11195971 (motor) and 1 W10754448 (clutch) and 1 W11260238 (rotor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Towson, MD 21204
Shane M.
Job Details: 06/15/2023
left parts w cx. removed sump. found mount points for counterweigh on sump snapped. ordering sump w motor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Lanham, MD 20706
Sherwood
Job Details: 06/15/2023
cx needs to reach out to extended warranty and redispatched as warranty to us
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/15/2023
Cx complaint unit is not working properly inspected unit found the new ice maker cx installed does not cycle at all replaced with old and all tests passed unit is currently working properly cx states she will return it back to store the ice maker she ordered to replace
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Hampstead, MD 21074
Brian R.
Job Details: 06/15/2023
pulled codes of F9E1 Long Drain FAE2 Vent Fan she said she can get a few loads done and then unit acts up and stops or shuts down and wont drain and they have to cancel and drain and unit keeps flashing things. looking over notes almost every part has been replaced. called and spoke to Chris and SR# 7734914895 tersted and checked over and will order parts needed as all parts have been replaced and advised issue might be in harness and replace parts that are involved as well. as soon as parts are i n office will schedule.; ordrng 1 W11535094 (Water Inlet) and 1 W11662347 (Harness) and 1 W11410063 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS
Near Winchester, VA 22603
Ken M.
Job Details: 06/15/2023
"Customer canceled appointment. Address incorrect, updated address in sticky note."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Washington, DC 20024
Samuel R.
Job Details: 06/15/2023
cx complaint unit is not turning on.inspected unit and could confirm.found unit getting 28v on l1 and 8v l2.cx needs electricain
We serviced a
MAYTAG DRYER
Model PYET344AYW15
Near Richmond, VA 23228
Thomas B.
Job Details: 06/15/2023
Cx complaint unit is not working properly inspected unit found heating element and fuses blown removed and replaced tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Rockville, MD 20852
Leon
Job Details: 06/15/2023
"cx complaint safety washer , smoking smell, leak. inspected unit found clothing stuck in drain pump. removed clothing and tested unit. it is now working properly. instructed customer on how to use machine moving forward. use wash bags for smaller garmets smaller than a fist"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Baltimore, MD 21208
Shane M.
Job Details: 06/15/2023
installed all parts. unit working properly.
We serviced a
WHIRLPOOL RANGE
Model RBD306PDT11
Near Woodstock, MD 21163
Justin S.
Job Details: 06/15/2023
cx showed me the lower door is not staying closed after they close it. replaced the door hinges and the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/15/2023
"Cx complains that the ice maker not working, also the rc not cooling properly, inspected unit, the Rc temp read 44 degrees, damper control make a clicking noise, Fc temp read 3 degrees, the ice maker switch was off, reset ice and works fine .. order parts; ordrng 1 w11645127 (diffuser) and 1 w11545823 (harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Washington, DC 20011
Sherwood
Job Details: 06/15/2023
cx complaint water not draining. arrived and found check valve is is having a hard to opening which isnt letting the water pass. ordering check valve drain pump is operating correctly.; ordrng 1 WPW10545278 (hose)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Richmond, VA 23222
Chris B.
Job Details: 06/15/2023
cx comp unit is very loud insp unit conf cx comp found hcam teeth stripped replaced cam tested calibrtated unit wroking as desighned collcedte 120sc 39.91 cam 15 ship 110 labor 2.39 tax totoal collcedt 287.30 cx paid in full cc
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23235
Joseph D.
Job Details: 06/15/2023
Replaced main control cycling properly unit turning on and unlocking no other issues found working as designed
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 06/15/2023
Cx complaint unit stuck in feedback loop reset control and cleared no error codes stored tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Glenelg, MD 21737
Justin S.
Job Details: 06/15/2023
cx says the unit is not cooling good in the refrigerator. the right refrigerator door gasket is torn allowing lots of air into the unit. frost build up on the cover of the refrigerator evaporator. test 3 shpows 53. test 90 the refrigerator defrost heater is not heating. test 57 starts the evaporator fan but it is rubbing on ice. reset power to the unit and reran test 90. p2-5 to p1-2 is getting 120vac. the element is now starting to heat and raised test 3 over 60f. cx is going to decide if they want to do the gasket or gasket and control and call us back; ordrng 1 W10917313 (gasket-dor(172.89))
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23222
Chris B.
Job Details: 06/15/2023
cx comp unit will not power on insp unit conf cx comp found open therm fuse replaced fuse tested unit wroking as desighned advised cx to have vent cleaned unit working as desighnend
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Mount Joy, PA 17552
Fred G.
Job Details: 06/15/2023
I was able to access unit and replace all parts. i found unit now levels as design. unit checks good. 2
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Richmond, VA 23238
Joseph D.
Job Details: 06/15/2023
Replaced failed cold valve and unit working properly. Cold valve not actuating
We serviced a
AMANA DRYER
Model NED4655EW1
Near Alexandria, VA 22312
Lloyd B.
Job Details: 06/15/2023
Cx complained the unit did not heat. Inspected the unit and found that it receives a proper 240vac and the element has 9ohms. The high limit was open. Installed new hi limit and tested and it now heats. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Henrico, VA 23231
Chris B.
Job Details: 06/15/2023
cxc comp unit will make thumping sound insp unit conf cx comp found pipes in rear of unit thumping agianst wall and rear panel found cx did install pipe/hose insolators and now can hear insolators hiting wall cx is very unhappy called tech line spoke with rob SR#7736639989
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW1
Near Potomac, MD 20854
Roberto I.
Job Details: 06/15/2023
"CX complaint washer stuck on drain after plumbing issue in the house.Inspected unit (it pulled out by the cx), found drier vent disconnected and crashed. Powered the unit, the drain pump started immediately. Stopped draining by holding start button and ran diagnostic, no errors. Ran a calibration cycle and then a test cycle, the unit worked as designed. Advised cx about the crashed vent pipe and explained that this should be replaced. Collected $120 with check # 485"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Richmond, VA 23229
Joseph D.
Job Details: 06/15/2023
Replace freezer fan and UI unit now heating and fan running properly working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Brandywine, MD 20613
Shane B.
Job Details: 06/15/2023
i was sent with 2 compressors. once tipped over in the van so i installed the other one and marked the one that tipped over as defective. installed compressor and drier. vacuumed system down and it held vacuum. charged system and restored power. unit began cooling.
We serviced a
WHIRLPOOL DRYER
Model med4500mw0
Near Sandston, VA 23150
Chris B.
Job Details: 06/15/2023
cx comp unit smells like burning smell and can hear poping in sp unit found 240v outlet very loose advised cx to call pro elc to replace outlet did find sighns of thermal event at plug at outlet
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/15/2023
"s code : S15330cx complaint low ice production. checked the unit and found that the evap cover had some ice forming on it and other side effectgs described in the s code for the unit. therefore, ordering a new evap cover and control to resovle the issue. also returning with fill tube to replace aswell for the other service pointer on this uniy. will return once the parts come in.; ordrng 1 W11389712 (control) and 1 W10889841 (evap cover)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near McLean, VA 22101
Simon
Job Details: 06/15/2023
CX COMPLAINTS refrigrator door gasket strip.UNIT checks door gasket replaced .unit door seal properly.SZ
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Glenwood, MD 21738
Justin S.
Job Details: 06/15/2023
the unit is still in the garage. replaced the pump and dumpped water downt he unit multiple times to insure the unit is not leaking. the unit is draining the water right away without a leak. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Midlothian, VA 23112
John P.
Job Details: 06/15/2023
found panel and ui not seeing key panel and ui order; ordrng 1 W11460908 (panel) and 1 W11505225 (ui)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Thurmont, MD 21788
Bernard M.
Job Details: 06/15/2023
"Cx complaint unit doesn't drain. Entered diag and found error code F9E1 drain fault. Ran manual drain and the pump made loud buzzing noise and couldn't remove water from basket. Removed water and replaced pump using pre-id parts, ran test and pump removed all water and unit completed test without further issues. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Midlothian, VA 23112
John P.
Job Details: 06/15/2023
"Cx complaint unit not cleaning dishes, and leaking water checked unit found sump leaking water from diverter and spray arms stopped up along with harness conector corroded.Quoted:W11178672 Sump $239.22W11101428 arm $87.51WPW10448645 arm $45.25W10889943 Harness $140.20$150 labor$15 shipping"
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Newport News, VA 23606
Orbie
Job Details: 06/15/2023
"cx complaint unit not heating. checked unit found open element, TCO and thermistor. also ordering dryer repair kit to replace worn belt/rollers. cx unsure if monday or tuesday for reschedule. scheduling for tuesday but advised them if they wanted monday to call office.; ordrng 1 WP3387747 (element) and 1 279973 (cutoff-tml) and 1 WP8577274 (thermistor) and 1 4392067 (dryer repair kit) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/15/2023
cx complaint the unit is not cooling. checked the unit and found a leak on the lockring between the condenser and cabinet. fixed leak and repalced all parts. put the unit back together. tested operation. unit is running as designed. cx asked about a defective ui not staying in. found the tabs damaged on ui. quoted cx for the part. cx did not want to go ahead with repair at this time.; ordrng 1 W11405309 (ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Christian C.
Job Details: 06/15/2023
Instal new defrost heater and tested the unit all operating as desinged
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Perry Hall, MD 21128
Dustin F.
Job Details: 06/15/2023
Replaced COntrol then tesed unit unsing stopwatch and temp sensor. Unit properly preheated to 350 degrees in 13.44 min. Unit working as intended.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near ,
Justin W.
Job Details: 06/15/2023
cx complaint led not working. confirmed complaint checked unit to find top left rear led not working. bypassed led and tested unit working as designed cx is happy with led being bypassed. unit working as designed
We serviced a
WHIRLPOOL DRYER
Model Wed9151yw0
Near Richmond, VA 23238
Joseph D.
Job Details: 06/15/2023
Replace TCO and element cycled and unit working properly no other issues detected
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Chevy Chase, MD 20815
Brian F.
Job Details: 06/15/2023
"Cx states filter is stuck. Found defective filter cap, not staying locked on to filter, replaced filter, ordering filter cap.; ordrng 1 W10813884 (cap-filter)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Gainesville, VA 20155
Demonte S.
Job Details: 06/15/2023
Installed console and seal. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL DRYER
Model GGW9250PW0
Near Toano, VA 23168
Lucas R.
Job Details: 06/15/2023
"cx complaint unit not heating, checked unit found open gas valve pins 1-3, stiff idler, suggested changing assembly due to age, quoted cx parts 280119 burner assembly $241.19, W10837240 pully $26.75, labor $110.00, shipping $15.00, tax $16.08, total $409.02, cx unsure if repair at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Hampton, VA 23666
Justin W.
Job Details: 06/15/2023
cx complaint no water or ice. checked unit to find rc evap has air leak at top near reservoir thawed and ordering seal to seal around air tower to insulate reservoir.; ordrng 4 w11573592 (seal for rc evap and reservoir)s
We serviced a
KITCHENAID ICE MAKER
Model KUIC15POZP2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/15/2023
"pulled unit, while removing condensate drain pump, found corrosion on bottom of cabinet, where drain comes from cabinet rusted out, leaking onto compressor and electrical components, cabinet not servicable, called techline spoke with brandon, unit non-repairable sr7736371591"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Severna Park, MD 21146
Israel R.
Job Details: 06/15/2023
"Installed new control, UI, Hujmidity sensor and thermistor. Unit is back to normal operations."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB
Near Hyattsville, MD 20785
Shawn D.
Job Details: 06/15/2023
nate sr#7736577475 866-698-2538 run the unit before changing parts to find the leak coming top back corner dishwasher .the tub is damaged snap pictures call tech line document it unit cant be fixed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, DE 19947
Michael E.
Job Details: 06/15/2023
Replaced ice bin as per previous diagnosis. Tested unit and it is now working properly. Job is complete