Service History 462 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Red Lion, PA 17356

Sal R.

Job Details: 06/15/2023

"Per the previouse tech, I was able to access and replace the sump & motor. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Fairfax, VA 22030

Richard B.

Job Details: 06/15/2023

"CX complant. Lights out in fridge. Prior diagnosis found led module out in fresh food area, Replaced LED module and cycled power. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/15/2023

Per previous diag I was able to access and replace the gearcase and related parts. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Silver Spring, MD 20910

Brian F.

Job Details: 06/15/2023

"Installed control and vent, ran service test, fan turned on and vent opened during testing, completed cycle with no errors, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lexington Park, MD 20653

David J.

Job Details: 06/15/2023

"Sr#7736646466 CX complaint after my previous visit unit is continuing to do the same thing and water is building up on top of freezer door gasket. Call Techline SR number above was instructed to order some foam gaskets that are now being used to fix this issue will return when these gaskets arrive , everything else on unit is working properly ; ordrng 2 W11159728 (Foam gaskets)s and 1 Look (Look)"

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL0

Near Purcellville, VA 20132

Ricky E.

Job Details: 06/15/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLA20ELSS01

Near Washington, DC 20002

Samuel R.

Job Details: 06/15/2023

cx complaint unit is leaking.insoected unit and found water valve leaking.gave cx a qoute through the phone.cx could not find card and will call to pay for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/15/2023

"cx complaint after replacing filter water trickling out, confirmerd issue, removed filter waterstill trickling, found unit had rolled back and kinked line, valve in wall sticking straight out so when unit moved it folded over wtaer supply, cx to contact builder/plumber to have line rerouted, tested all op ok"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Lexington, VA 24450

Kyle A.

Job Details: 06/15/2023

Could not locate and rtm has gone home.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Baltimore, MD 21214

Shane M.

Job Details: 06/15/2023

installed parts. unit working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Lancaster, PA 17602

Justin L.

Job Details: 06/15/2023

Cx complaint unit not allowing certain selections. Was able to access unit and verify concern. Found console unresponsive in cerrain cycles. Was able to replace with pre-id and test unit now operates as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model Wfw5620hw0

Near New Castle, DE 19720

Taylor F.

Job Details: 06/15/2023

Replaced harness and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near ,

Justin W.

Job Details: 06/15/2023

replaced icemaker and tested unit harvest and filled. unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near Claymont, DE 19703

Taylor F.

Job Details: 06/15/2023

"Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the power cord had burnt off on L1 and caused the unit to not heat. Informed cx they have to have an electrician replace the power cord for the unit to work porperly. Cx paid for SC, job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Hummelstown, PA 17036

Cody H.

Job Details: 06/15/2023

"Was able to access unit and replace parts per previous visit. Ensure unit still had no leaks, unit is working as designed. No further work needed."

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Wilmington, DE 19803

Taylor F.

Job Details: 06/15/2023

"Cx complaint is unit not completing cycles. Tested inspected and verified complaint. Found the lid lock to be defective. Replaced lid lock from previous diagnosis, tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Dover, PA 17315

Fred G.

Job Details: 06/15/2023

"cx complaint FC is not working correctly, IM is not making ice as fast. inspected unit and first took temps and found 14 degrees FC. 34 degrees RC. pulled unit out and found .65amp draw from compressor. i hooked gauges to SS and found a 12 in vacuum on low side and 75psi high side. pulled evap cover and found only a half frost pattern. cx also has temps as the max setting. unit needs compressor, filter/dryer, evap, 3 call count. once approved please call cx and set up a return visit.; ordrng 1 W11370574 (compressor) and 1 W11109499 (filter/dryer) and 1 W11546692 (evap) and 1 876765 (tube kit) and 3 W11506635 (process stub)s"

We serviced a

WHIRLPOOL FREEZER

Model MRT118FFFH08

Near Baltimore, MD 21214

Shane M.

Job Details: 06/15/2023

cx complaint the unit isnt working proper. installers didnt removed all tape. fix this issue. all lights & control working.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB3

Near Virginia Beach, VA 23454

Carl A.

Job Details: 06/15/2023

cx complaint of right front burn not working chaked unit to find correct power coming in found both the swithc and burn to be open replaced both parts tested unit works as designed

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Wilmington, DE 19806

Taylor F.

Job Details: 06/15/2023

Cx complaint is unit giving f8e4 error code. Tested inspected and verifed complaint. Found the drip tray to have small amount of water in it. Ran unit for over 30mins and could not verify leak. Found no evidence of any leaks. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/15/2023

"cx complaint of unit not cooling,checked unit ot find evaqp cover frost over and evap frost on top porstion of evpa, ran unit in tested 6 of diag heater working but deforst kicking out to ealry for unit to complete deforst mode ordering parts needed for repairs; ordrng 1 W11567938 (Assembly, Stealth User Interface) and 1 W11566475 (evap harness) and 1 W11670354 (control)"

We serviced a

WHIRLPOOL OVEN

Model WFC150M0JW3

Near Wilmington, DE 19805

Taylor F.

Job Details: 06/15/2023

"Cx complaint is burners not regulating temps properly, burning food. Tested all burners and all burners are working properly. If bottom of pot/pan is not completly flat, it will not depress sensor in center of burner and will not cook properly. Cx has several pans with warped bottoms. Unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW04

Near Sykesville, MD 21784

Justin S.

Job Details: 06/15/2023

cx says since last visit they have set the temp to a warmer setting and have been getting ice and water. they say they have no leaks and do not want to replace the parts at this time. contacted the office for refund since pif already

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Laurel, MD 20724

Emmanuel R.

Job Details: 06/15/2023

"Replaced console,tested unit.Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS3

Near York, PA 17404

Fred G.

Job Details: 06/15/2023

cx complaint right side of upper rack is falling. inspected unit and found right side slider came off its tracks. qouted cx for repair and cx accepted. replace right side slider and found unit now checks good. cx paid in full.

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Severn, MD 21144

Emmanuel R.

Job Details: 06/15/2023

"Cs unit is not getting water, confirmed complaint.Found error codes f6e1low water, f6e4 open float switch.Inspected unit and found debri under the float switch, cleared out debri and rn test cycle. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Red Lion, PA 17356

Sal R.

Job Details: 06/15/2023

I was able toa ccess and replace all parts . Unit test good.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23452

Branden R.

Job Details: 06/15/2023

"cx complaint noise when spinning , checked unit and found metal ring on slider unseated . replaced with pre id and tested . unit is now running as designed and all major componets checked good and in range ."

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Vienna, VA 22180

Richard B.

Job Details: 06/15/2023

"CX complant. No ice , Prior diagnosis found unit needs ice maker , Installed ice maker , Advised CX to discard first few batches. Job completed, RB"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Wilmington, DE 19805

Taylor F.

Job Details: 06/15/2023

Cx complaint is back left burner turning itself on. Tested inspected and could not verify complaint at time of appt. Replaced switch from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704ESS3

Near Vienna, VA 22180

Richard B.

Job Details: 06/15/2023

"CX complant. Dishwasher leaks on left side. Prior diagnosis and tesch support stated manifold , and spreay arms needed. Instaled and tested unit ,. Did not leak during test wash , RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Norfolk, VA 23513

Carl A.

Job Details: 06/15/2023

"cx complaint of a grinding noise,checked unit to find no error codes at this time found play in agatior/wash plate unit will need gear case job done as too much play; ordrng 1 W10752187 (screw) and 1 W11510461 (WASHPLATE) and 1 W11449840 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (Drive Belt) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL DRYER

Model WDT750SAKZ0

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/15/2023

Installed Door Gasket & Door Seal. Tested the unit. Unit is still leaking. Water seems to be coming from the upper section from the left side. This might be a Tub issue. Dishwasher will not pull out because the lower feet is sitting on a peace of wood that runs under the cabinet. ( Cx will need to have someone remove the Dishwasher.)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Baltimore, MD 21210

Alexander D.

Job Details: 06/15/2023

cx complaint unit leaking from ceiling in rc. inspected unit and verified complaint. found mastic tape fell off evap and clogged drain. cleaned out all the mastic tape and unclogged drain with steamer. tested unit and its draining now. unit is now working properly

We serviced a

JENN-AIR OVEN

Model JJW2430DS02

Near Vienna, VA 22180

Richard B.

Job Details: 06/15/2023

"CX complant. Oven has error code. Inspected unit and found F2E1 error code. After cycling breaker , error code returnes Quoting CX price to change console. CX owes 110 labor on return , Not in stock , RB; ordrng 1 W11236887 (console 885.11)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21215

Alexander D.

Job Details: 06/15/2023

"cx complaint icemaker leaking. inspected unit and verified complaint. found fill tube extension missed the funnel on icemaker. realigned fill tube. tested unit, no leaks now. unit is now working properly; ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Newport News, VA 23606

Orbie

Job Details: 06/15/2023

"cx complaint unit not cooling still. upon arrival unit making noise from evap. pulled evap cover found ice ball on line coming into evap. sent pic to SS tech and was advised it was a Sealed system issue. ordering compressor, evap, drier and all associated couplers; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21215

Alexander D.

Job Details: 06/15/2023

replaced valve and filter housing. thawed fill tube. tested unit. icemaker harvests and fills and water dispenser works without filter in. filter is clogged up so advised cx to replace filter with everydrop#1. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW02

Near Stanley, VA 22851

Danny R.

Job Details: 06/15/2023

"installed parts pumped unit down 3 times and blown out was clogged with bad compressor replaced and now runs fine checksok; ordrng 1 w11506635 (coupler) and 1 looklokk (lookdr sv), used 1 w11506635 (coupler), and 1 look look (look lokk drvs) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ16

Near Wilmington, DE 19804

Taylor F.

Job Details: 06/15/2023

Installed cover for pantry drawer that was sent to the cx from whirlpool. Unit is now working as designed. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/15/2023

Cx complaint the unit doesn't wash dishes and the 3rd rack is falling. Inspected and found the left and right side track had fragmented and the rack falss when pulled out. Entered diaga and found no errors. Ran test and the sump activated but the spray arms didn't rotate. The diverter failed. Ordering tracks and will use sump on return. Once approved contact cx to reschedule; ordrng 1 W10914507 (right track) and 1 W10913628 (left track)

We serviced a

WHIRLPOOL DRYER

Model WGD5550XW0

Near Alexandria, VA 22307

Lloyd B.

Job Details: 06/15/2023

Cx complained the unit made noise. Inspected the unit and found the pulley was noisy. Installed new pulley and tested and it no longer makes noise. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Waterford, VA 20197

Ricky E.

Job Details: 06/15/2023

customer stated that the unit makes a grinding sound during start up and the sound lasts for 10-15 minutes.. unable to get the unit to make the sound. will order sump assy...; ordrng 1 w11416362 (sump assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Silver Spring, MD 20910

Brian F.

Job Details: 06/15/2023

"Cx states unit not making ice, inspected and confirmed, IM is cycling continuously and not filling. Found heater circuit shorted, unit would need new IM, part is on backorder. Cracking on both RC door gaskets. Cx declined further service."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Front Royal, VA 22630

Daniel J.

Job Details: 06/15/2023

dryer not heating found outlet tco open not passing power and possibike heater grounding out replaced tested now heating

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJW00

Near Washington, DC 20017

Sherwood

Job Details: 06/15/2023

cx complaint not cooling arrived and found drain frozen over. called tech line advised ordering the evap as it comes with heater attached and filter drier he said heater may not be getting hot enough to melt ice. i cleared drain tested heater everything is working ordering parts this is a sealed system repair.file#7736567092; ordrng 1 W11368877 (evap) and 1 W11490399 (drier) and 1 W11506623 (coupler) and 1 W11504449 (coupler)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Washington, DC 20002

Samuel R.

Job Details: 06/15/2023

replaced part and unit is now working

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Frederick, MD 21701

Justin S.

Job Details: 06/15/2023

the unit is leaking from the sump. replaced the sump witjh vs and retested. the unit si now filling washing and draining correctly. the unit is now ready; ordrng 1 W11613479 (sump)

We serviced a

JENN-AIR OVEN

Model WRT318FMD809

Near Great Falls, VA 22066

Richard B.

Job Details: 06/15/2023

"CX complant. Gaskets falling off. Prior diagnosis found unit needs fresh food gasket , Installed fresh food gasket , Heated to remove wrinkles. Reseated freezer gasket. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Derwood, MD 20855

Ricardo S.

Job Details: 06/15/2023

"Cx complains that the water dispenser not working, inspected unit and found a bad filter hosuing, filter and water pressure from supply valve is good, order filter hosuing; ordrng 1 W11162041 (housing)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C4XYW03

Near Vienna, VA 22182

Jason A.

Job Details: 06/15/2023

"CX complaint FRIDGE temps warm. Found FC items are frozen, Checked evap frost pattern. FC lower bins was not re-installed by previous tech according to CX. Previous tech stated leak at UV drier but UV light did not indicate. See SDpics. Turned off unit & connected gauges. Equalised pressures 28 loside 30 hiside. Turned on cooling & -2l loside / 95 hiside. NO UV dye indicated anywhere with UV light & yellow glasses.anywhere. Run vac & refilled with 5.0 OZ R134a. Good running pressures & amp draw. Very slow equalise & gurgling noise from evap. Uv dryer at a diagonal. Schedule JJ to return; ordrng 1 WP2188822 (evap) and 1 W10913906 (coupler) and 1 LOOK (LOOK - 2CountSealSyst)"

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Rockville, MD 20853

Ricardo S.

Job Details: 06/15/2023

"Cx complains that the unit not working on any cycle, inspected unt, i ran test mode, no error codes found, the main board makes a clicking noise and nothing happend, ran test mode again, door lock, valve activate and drum is full of water, unti drain then the board make de clicking noise again, this is the second time that the cx has the same issue with main board.. I CALL TL SR#7736642148CX WILL CALL THE MANIFACTURED TO SEE IF THEY CAN COVER THE REPAIR"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 06/15/2023

"replaced heating element pre Technical Service Pointer #: W11540964 ,tested unit works as designed"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Hyattsville, MD 20785

Shane B.

Job Details: 06/15/2023

melted all ice. replaced thermistor with ordered part and restored power. unit began cooling. unit is working as designed.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/15/2023

Cx complaint is that the unit will not turn on. Upon arrival I verified that the door switch is functioning. I then removed the rear cover and found that the thermal fuse is reading OL. i replaced the thermal fuse and tested the unit. It is now functioning as intended.

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX505ESS1

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/15/2023

"cx complaint stoped maing ice week after changing filter, upon arrival, power on unit would not fill but valve buzzing, removed filter and watr started filling reservior, unit flushed and refilled and started amking ice sheet, cx ordered filter off amazon, been seeing alot of filter failing prematurely, cx to run with out filter and monitor, tested all ops ok, collected $120 amex"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/15/2023

installed shelf

We serviced a

WHIRLPOOL WASHER

Model MVW6500MBK0

Near Baltimore, MD 21214

Shane M.

Job Details: 06/15/2023

cx complaint the unit isnt washing proper. found broken wire to motor. replaced lower harness. calibrated the unit.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Stafford, VA 22556

Ezra M.

Job Details: 06/15/2023

unit no longer on site to be repaired.

We serviced a

WHIRLPOOL OVEN

Model Wod93ec0as02

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/15/2023

"cx complaint used twice , 2nd time at 400 and went dead, found blown thermal fuse, replaced fuse from pre-id, found both cooling fans having issues, lower huims then cuts to high , upper no movement at all, ordering upper and lower cooling fans..... collected $487 visa cx paid in full....cx requested fri 6/23....thermal fuse was prior 1 year; ordrng 1 W11245567 (blower upper) and 1 WPW10661038 (blower lower)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, VA 22407

Ezra M.

Job Details: 06/15/2023

"not the correct sump, reordering, please verify correct part .; ordrng 1 W11460945 (sump) and 1 look (look)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254EBL2

Near Catonsville, MD 21228

Robert L.

Job Details: 06/15/2023

"cx complaint top rack falling, found left rail seperated and tabs on adjusters broken off, replaced both rails from pre-id and adjusters from truck stock, tested all ops ok, collected $197.MC cx paid in full..........rails and labor coverd under s-22916; ordrng 2 WPW10546503 (adjuster RL VS)s, used 2 WPW10546503 (adjuster RL VS) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Fredericksburg, VA 22401

Ezra M.

Job Details: 06/15/2023

"signs of leaking from under water inlet assy, tightened water inlet nut."

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Rockville, MD 20853

Ricardo S.

Job Details: 06/15/2023

"Cx complains that the dryer wont turn on sometimes, inspected unit, door switch, terminal block conneciton motor , fuses cks ok, cx said that when he push the start button nothing happend sometimes.. replaced switch assy, unit tested several times with cx and dryer works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Brambleton, VA 20148

Daniel J.

Job Details: 06/15/2023

fridge displaying po no clue aso found evap fan froze in place replaced and waited unit stayed on and started to cool

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Chesapeake, VA 23321

Zachery R.

Job Details: 06/15/2023

"cx complaint unit going off balance and loud grinding like sound. checked unit, unit displaying f7e1, tried calibrating, unit would not spin, come to find nut backed off drive pulley, defective cap reading out of range, also come to find oil leaking from bearings onto clutch, ordering all parts needed to complete repair. advised cx they would be contacted for return visit.; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11428524 (cap) and 1 WPW10427633 (pulley shield) and 1 W10721967 (drive pulley) and 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Bridgeville, DE 19933

Michael E.

Job Details: 06/15/2023

CX complaint: unit leaning forward a lot. Inspected and verified complaint. I corrected the level legs and adjusted the unit to level. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Newark, DE 19702

Taylor F.

Job Details: 06/15/2023

"Cx complaint is unit not washing well. Tested inspected and could not verify complaint. Found the diverter working properly, water pressure from sump is strong and incoming water to unit is hot. Reccomended cx using hi temp wash for better performance as well as getting hard stuck on stuff off before putting into dishwasher. Unit is working as designed. Job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Ocean City, MD 21842

Michael E.

Job Details: 06/15/2023

"CX complaint: low ice production. Inspected but could not verify complaintr. Since previous visit, IB has filled and the ice is full size. Unit is working propelry. Job is complete"

We serviced a

MAYTAG WASHER

Model MHW8630HW3

Near Shippensburg, PA 17257

Andrew S.

Job Details: 06/15/2023

Cx complaint is that the unit is not dispensing detergent. Upon arrival I entered diag and ran test 10. I verified that the pump is activating but is not able to move any detergent. i found that the diaphram has failed. I was able to replace the dispenser. i then ran test 10 again and found that it is now functiong and dispensing detergent. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED95HEDC1

Near Hagerstown, MD 21740

Ken M.

Job Details: 06/15/2023

"Customer complaint is that the unit doesn't run. Unit tested and issue confirmed. Thermal fuse tested good. Found no power to the thermal fuse. Confirmed 120VAc into the control relay, but when the relay closes, no power is routed out. Door switch is working properly. Unit needs a new control.; ordrng 1 W10849080 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model MVWC400XW3

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 06/15/2023

"Cx complains that the unit not working properly, wet clothes at the end of the cycle, inspected unit, found an error code f7e1 shifter issue, connection cks ok, J16 connector cks ok, faulty actuator, unit need parts, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR"

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Martinsburg, WV 25404

Ken M.

Job Details: 06/15/2023

Customer complaint is that the unit is not washing properly. Checked for stored error codes and found F7E1 and F4E3. Ran test cycle and the wash motor did not turn on. Wash motor tested at a near short. Ordering wash motor and control.; ordrng 1 W11613566 (control) and 1 W11613570 (sump assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 06/15/2023

Cx Complaint unit is not working properly inspected unit found ice maker stuck mid cycle tried to replace however new part is damaged in box reordering the ice maker kit; ordrng 1 W10882923 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Harrisonburg, VA 22802

Danny R.

Job Details: 06/15/2023

unti isnt agitating or going into ful spin will need motor cap and gear case cx will call wp to get repair covered; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (pully)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Dumfries, VA 22026

Tanner B.

Job Details: 06/15/2023

"installed new dispenser , tested unit. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near York, PA 17404

Fred G.

Job Details: 06/15/2023

cx complaint unit is make a clicking noise when in a cycle. inspected unit and entered diag and found 0 saved error codes. ran auto test and found lid was not locking correctly. i was able to replace the lid latch and found unit now checks good.; ordrng 1 looklook

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Millsboro, DE 19966

Frederick R.

Job Details: 06/15/2023

"CX complaint is no cool. Inspected/tested and found unit has a siezed compressor and possible leaking evaporator. Amp draw spiked to 16 then down to 6 and shut off. Ordering compressor, evaporator, drier and couplers. Unit has full sealed system entitlements CX paid the $120 SC fee by CC and is paid in full. SPpoke to SG. She is scheduling CX for Next tues 6/20/23; ordrng 1 W11547313 (compressor) and 1 W11550396 (evaporator) and 3 W11506635 (coupler)s and 2 WPW10143759 (dryer)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Sykesville, MD 21784

Justin S.

Job Details: 06/15/2023

"replaced the adjusters and the sump. ran the unit for 10 minutes and the unit is not leaking. also found the stop is not holding the upper rack in place. replaced the stop with vs. the unit is now good; ordrng 1 WPW10508950 (stop(js vs0), used 1 WPW10508950 (STOP(js vs)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Richmond, VA 23235

John P.

Job Details: 06/15/2023

"prior to installing rails cx stated drawer had been working fine, inspected found no issues at this time cx preferes refund"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Eldersburg, MD 21784

Justin S.

Job Details: 06/15/2023

cx says they are havoing water at the end of cycle. found a f9e1(drain) error code in memory. ran the automatic test and the unit is filling washing but didnt drain. hit the cancel button and the unit drained. tried a few more times and the unit has water but is not draining. the drain pump is getting 120vac. the drain pump is damaged(pic). unit needs a new drain pump

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Baltimore, MD 21209

Alexander D.

Job Details: 06/15/2023

"replaced floatswitch. cleared the errors stored from last time. tested unit, same issue but unit is flashing f10e4 for diverter cant find positions not f8e4. checked connections and diverter is plugged in. must be defective sump asm installed last time since it wasnt having this issue before we replaced parts. also noticed Jbox cover is defective and cant hook into box to cover electrical connections so anyone can reach under unit and get shocked and cx has a baby crawling around. reordering sump asm and control and ordering Jbox cover so no one will get shocked accidentally. call cx to schedule return visit once we have eta on parts. advised cx to leave circuit breaker turned off until return visit.; ordrng 1 W11407385 (Jbox cover) and 1 W11460946 (sump asm(REORDER)) and 1 W11629914 (control(REORDER)) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Ellicott City, MD 21042

Justin S.

Job Details: 06/15/2023

cx says the unit is leaking from the front during cycle. found the unit is leaning hard to the front. releveled the unit and ran the diagnosic test. the unit is not leaking that i see. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWB01

Near Baltimore, MD 21215

Alexander D.

Job Details: 06/15/2023

cx complaint fz door not sealing causing alot of frost in fz. inspected unit and verified complaint. left side of door open. cleared out all frost from fz and tracks. put unit back together and door is closing good all the way around. have good suction on door. seems door wasnt closed properly or tracks got crooked from not pulling on center of handle. advised cx to open fz door from center of handle. unit is now working properly. cx paid 120 service call with c/c.

We serviced a

MAYTAG WASHER

Model MED7230HW2

Near Roanoke, VA 24012

Kyle A.

Job Details: 06/15/2023

Cx complaint of unit not operating. Did confirm and found loose wire on motor harness. Reseated wire and unit is now as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/15/2023

JA 2 YR WARRANTYCX complaint about a leak & unable to get filter out found that water line connecting water filter housing to water valve was partially connected cauisg a small leak fix this remove filter for CX & showed her how to installed it correctly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW2

Near Madison Heights, VA 24572

Kyle A.

Job Details: 06/15/2023

Replaced compressor and leak checked unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Virginia Beach, VA 23452

Branden R.

Job Details: 06/15/2023

"cx complaint unit leaking , checked unit and found no water marks . did find drain pump line not properly seated it was not leaking when i tested it like that. I did uninstalled and reinstalled it properly . tested and unit is running as designed with no leaks . no water marks anywhere on unit. tested all major componets and nothing is leaking for me . advised cx to keep a eye on unit . cx agreed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bowie, MD 20716

Shawn D.

Job Details: 06/15/2023

"replaced compressor and filter dryer out of the unit / unit is working fine .; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Crownsville, MD 21032

Israel R.

Job Details: 06/15/2023

"cx complained unit tumbler had came off. after inspecting unit i confirmed Cx complaint. found screws at the bottom of the unit. reseated tumbler, and unit is now working as should."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/15/2023

"cx complaint no heat, checked unit, come to find open element, quoted cx, cx approved repair. replaced element, tested, unit working as designed. cx paid in full"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC95EC0AS04

Near Alexandria, VA 22308

Lloyd B.

Job Details: 06/15/2023

Cx complained the unit did not operater correctly. Inspected the unit and found the tube on the mag was broken. Unirt needs new magnetron. it MAY NEED APPLIANCE MANAGER AND INVERTER BUT WE NEED TO PRE ID FOR PARTS AND CHARGE. SO CX OWES 130 FOR LABOR AND FOR ANY ADDITIONAL PARTS; ordrng 1 W11346197 (magnetron) and 1 WPW10586836 (appliance manager) and 1 W10217711 (inverter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hanover, PA 17331

Andrew S.

Job Details: 06/15/2023

Upon arrival I slid the unit out on my moving board. I removed the rear cover and found that the water line has a pin hole in it and is spraying water onto the back of the unit. I inspected the pan and found that the pan is not leaking. I informed the cx of the water line issue and cx stated that the water bill had went up unexpectidly this month. Unit is functioning as intended. Cx will replace the waterline.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Silver Spring, MD 20904

Leon

Job Details: 06/15/2023

cx complaint dishwasher cuts off when beginning cycle. tested incoming voltage and control board. found loose L1 power connection. operation did not last longer than 30 seconds. tightened connection and tested unit for 5 min and seems to be operating propely.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near College Park, MD 20740

Leon

Job Details: 06/15/2023

cx complaint gasket is fallen off and icemaaker is not working confirmed issue when we got to cx house cx said IM was working great but the gasket on the top left side was falling on reinstalled gasket tested the door by opening and closing a few times then had cx do that as well everything worked like it did

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Hillsboro, VA 20132

Ricky E.

Job Details: 06/15/2023

"installed parts, unit cks ok.."

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Ranson, WV 25438

Ken M.

Job Details: 06/15/2023

Control and tco replaced and tested. Unit is working properly. Old tco left with customer.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IM02

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/15/2023

Tested multiple times unable to duplicate issues cx states she will put in a time and hit start and it won't do anything however she also tried to start the unit with 0 mins and 0 Seconds and claimed that it was doing it showed cx of course it will not start with no inputted time cx states that the screen goes blank when it happens which it didn't do after testing multiple times again still could not duplicate worked properly every time

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS01

Near Ashburn, VA 20148

Daniel J.

Job Details: 06/15/2023

primary door switch sr7736645821 called tech line sugguest interlock went to installed harness found some connectors different reordering correct part number but wrong connections on new harnsess; ordrng 1 W11033422 (interlock)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Parkville, MD 21234

Shane M.

Job Details: 06/15/2023

went in installed parts. confirmed broken wire at capacitor. ordering lower harness bring back capacitor.; ordrng 1 W11417071 (lowerharness)

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