Service History 462 - VIA Appliance

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL0

Near Purcellville, Virginia 20132

Ricky E.

Job Details: 06/15/2023

"installed parts, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Silver Spring, Maryland 20910

Brian F.

Job Details: 06/15/2023

"Installed control and vent, ran service test, fan turned on and vent opened during testing, completed cycle with no errors, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Fairfax, Virginia 22030

Richard B.

Job Details: 06/15/2023

"CX complant. Lights out in fridge. Prior diagnosis found led module out in fresh food area, Replaced LED module and cycled power. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Westminster, Maryland 21157

Brian R.

Job Details: 06/15/2023

cx complaint is things are getting snagged and torn in dryer. checked over unit to feel around and see if i can feel anything. unit runs and heats well. shes not sure what unit is doing this and called in both units. entire inner unit is smooth and no lint or fabric anywhere. dont think issue is with dryer. went over unit and everything with her. she said its only whites like undershirts and towels thats its doing it to and had a few pieces out to show me. believe issue is with washer with the way things are ripped and torn .no service pointer on any of the issues either. unit checks. job complete.

We serviced a

WHIRLPOOL RANGE

Model IGS900DS05

Near Riverdale Park, Maryland 20737

Samuel R.

Job Details: 06/15/2023

cx complaint unit knobs will not turn.inspected unti and could ocnfirm.i found two bad gas valves.found switches to be good.unit will need a new manifold to replace gas valves.WPW10204705 4 tribles; ordrng 1 WPW10204705 (manifold)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Shippensburg, Pennsylvania 17257

Andrew S.

Job Details: 06/15/2023

Upon arrival I found that We did not receive the valve. I am ordering the valve and will use the ice maker on return if needed.; ordrng 1 WPW10341329 (Dual Valve)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Silver Spring, Maryland 20902

Leon

Job Details: 06/15/2023

cx complaint dishwasher is not turning on and is non responsive. tested unit and found there is only 6volts coming from wall. flipped breaker and still only recieving 6volts. cx will need to have an electrician look into this matter

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 06/15/2023

"ordering new heater assy control and thermistor; ordrng 1 W11650660 (Assembly, Defrost Heater And Evaporator Fan Harness (includes Thermal Fuse)) and 1 W11566851 (Whirlpool Refrigerator Control Board)"

We serviced a

KITCHENAID RANGE

Model KFDC500JBK01

Near Churchville, Maryland 21028

Neil H.

Job Details: 06/15/2023

cx complaint right front burner not lighting properly or taking too long to light replaced the burner head and cap all are lighting quick and consistant unit tested good.

We serviced a

JENN-AIR RANGE

Model PRG4810LP

Near Annapolis, Maryland 21405

Israel R.

Job Details: 06/15/2023

Customer complaint unit large ove is not heating. I tested the unit and found the unit is not lighting. I tested the unit and found the ignitor is glowing but is not reaching 3 amps. is getting up to 2.6 and the valve is not turnign on. Quoted for ignitor and intalled new igniter. tested the oven is ligjhting up good now. Unit is back to normal operations. I could not find the serial number on the unit.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Rocky Ridge, Maryland 21778

Bernard M.

Job Details: 06/15/2023

"Cx complaint unit won't start. Removed back panel and found continuity at all components. Checked and found improper voltage at the timer, replaced and still won't start. Noticed the interior light doesn't come on. Found improper volrtage at the door switch. Ordering parts, once available contact cx to reschedule; ordrng 1 WPW10569603 (door switch) and 1 W11625516 (start switch)"

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ0

Near Hampton, Virginia 23666

Justin W.

Job Details: 06/15/2023

cx complaint unit leaking. filled tub up using hose. set unit to agitate no signs of leak from gearcase. checked for water markings on unit to find none. unable to replicate issue at current time. unit was removed from location where leak occurred and placed on back loading dock. tried to call cx to collect. no answer spoke to Jordyn advised to put notes in. leak could have been caused by leveling unable to verify. maintenance does not have a splitter to hookup both water lines. advised we would need it hooked up properly to further diagnose.

We serviced a

MAYTAG DRYER

Model MHWE300VF0

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 06/15/2023

"upon arrival cx answered door and said they had cancelled call last night thru whirlpool, they had decided to purchase new unit, cancelling call"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Bethesda, Maryland

Brian F.

Job Details: 06/15/2023

"Cx states unit is leaking. Ran auto service test, no leaks occured, went to manual test mode and filled drum with water, no leaks found during fill or drain. Did see water leaking from under detergent dispenser drawer, defective baffle came detatched from drum. Ordering baffle and detergent dispenser assembly.; ordrng 1 W11524103 (dispenser drawer) and 1 W11314646 (baffle) and 1 look (look) and 1 2ndtech (2nd tech)"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ0

Near Gaithersburg, Maryland 20877

Ricardo S.

Job Details: 06/15/2023

"Cx complains that the spin cycle not working properly, cwet colthes at the end of the cycle, i ran test mode found an error code f7e1 shifter fault, all connections on mian board cks ok, unti works ok on test mode,.. at the end of the cycle the door latch makes a clicking noise .. order parts; ordrng 1 W11212745 (actuator) and 1 WPW10482836 (latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ02

Near ,

Shane B.

Job Details: 06/15/2023

cx complaint is the unit not cooling again. i found evap cover is covered in frost. i found defrost sensor reads OL in diagnostics. heater does not heat. i melted all ice and reseated connections in back of cabinet. defrost sensor now reads as a pass in diagnostics but heater is not heating. i have no voltage at heater connection. went to control board and tested P2-7 to P1-2. should have 120vac with heater on but i had .5. called techline and they confirmed unit needs a control board. SR#7736642287. quoted cx for repair. they said they would think about it. left quote with cx. service call paid within 30days.; ordrng 1 W11196400 (control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Biglerville, Pennsylvania 17307

Andrew S.

Job Details: 06/15/2023

Cx complaint is that the ice maker is not making ice. Upon arrival I found that the ice had bunched up in the front of the bin and turned the ice maker switch off. I turned it on and ran a harvest test and the unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Washington, District of Columbia 20017

Sherwood

Job Details: 06/15/2023

cx complaint range dented. arrived and found exstensive damage to this range. called tech line and did send pictures to confrim frame damage. tech line advised cx to call cx relations for further info file#7736641033

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Laurel, Maryland 20724

Emmanuel R.

Job Details: 06/15/2023

"Cs unit only fills with water then shuts down, confirmed complaint.No error codes in the system, diagnotics revealed a bad control board.Control is unresponsive, when it does act right unit will drain fill but when it tried to spin or agiate the control losses power ,tried diffirent outlets still same problem. After unit losses power it power right back up and locks the lid mutliple time and tries to spin/agiate then shuts diown again then repeats the proccess.ORdering control.; ordrng 1 W11607637 (control)"

We serviced a

KITCHENAID OVEN

Model KEBS208SSS04

Near Silver Spring, Maryland 20902

Leon

Job Details: 06/15/2023

cx complaint element not working. replaced element still taking a long time to heat up. customer will discuss next step with wife and get back with us

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAW11

Near Rockville, Maryland 20850

Julian H.

Job Details: 06/15/2023

CX complaint about unit not making ice inspected on test 56 E2 mototr loosing position temps on arrival RC37* FC1.5* icebox 32* test 3 can feel airflow all the way to the back need icemaker adpter fan & fill tube CX PIF FOR SVC CALL ONLY; ordrng 1 W10864518 (adapter) and 1 W11577195 (icemaker) and 1 WPW10514110 (motor evaporator)

We serviced a

KITCHENAID COOKTOP

Model KECD807XBL00

Near Bel Air, Maryland 21015

Neil H.

Job Details: 06/15/2023

replaced the cooktop and the switch for blower and the blower unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Yorktown, Virginia 23693

Justin W.

Job Details: 06/15/2023

cx complaint unit not cooling properly. checked unit to find temps at 45.1rc and 11 fc. called techline spoke to Rob. advised to order ss and purge with nitrogen.sr7736639762; ordrng 1 look (look) and 1 WPW10608485 (evap) and 1 nitro (nitro) and 1 WPW10143759 (drier) and 1 WPW10466675 (compressor) and 1 W11506635 (coupler)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Falls Church, Virginia 22044

Tanner B.

Job Details: 06/15/2023

"Installed new drier and coupler , pressure tested and deep vac unit.. couldnt indiacte a leak and held vac.. refilled unit and began too cool w/ good pressures .. need to return to check system for dye .. installed new filter housing, housing was broken.. with the filter cx had the unit would still dispense slowly.. was able to push the filter in by hand slightly more and it dispensed fine.. housing door not fully seating the filter .. informed cx to get new filter .. the filter housing is new and seems to be okay, old was broken.. filter may not be seating correctly.."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHB

Near Odenton, Maryland 21113

Shawn D.

Job Details: 06/15/2023

complaint unit making noise when its not on used . inspected the unit plug in and unit showing e4 error code checked float switch it was dry . notice at the junction box wire out of the box get wet somehow .so correct fix the issue plug in unit now its working fine .w17eg80dpl1

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Gaithersburg, Maryland 20879

Ricardo S.

Job Details: 06/15/2023

"Cx complains that the unit not cleaning dishes and soap wont disolve, inspected unit, ran test mode found an error code f7e1 heater cicuit, test mode works ok, heater is working, CX NEED TO RAN THE HOT WATER AT THE SINK FISRT, also she need to clean the filters, unti tested and dw works fine the water pressure from sump is good .."

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Harrisburg, Pennsylvania 17112

Cody H.

Job Details: 06/15/2023

Was able to access unit and replace parts per previous visit. After installing new parts it was determined the gearcase was also making noise. This could not be determined on last visit due to failed motor not spinning the gearcase. Quoted CX for gearcase repair to which they declined. No further work needed.

We serviced a

WHIRLPOOL WASHER

Model MVW6500MBK0

Near Chesterfield, Virginia 23838

John P.

Job Details: 06/15/2023

"Cx complaint unit not working all the time checked unit found no stored codes, called tech line talked to Joe to see if any know issues, they have no reports, cx stated unit was washing with no water and not always adding water. Joe agreed would be issue with ACUJoe SR#7736647027; ordrng 1 W11633362 (acu)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Potomac, Maryland 20854

Julian H.

Job Details: 06/15/2023

replaced parts & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Jessup, Maryland 20794

Emmanuel R.

Job Details: 06/15/2023

"Cs unit not cooling confirmed complaint. I found the compressor is running but sounds very metallic and buzzes a strange sound.Replaced compressor and drier.Vaccum down , held a vaccum,Filled with 68g r600. Unit is now buidling a frost pattern. Advised allow 24hrs for temps to drop and icemaker to start producing ice."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Jessup, Maryland 20794

Emmanuel R.

Job Details: 06/15/2023

"Cs unit is not making ice, confirmed complaint.I found the wiring harness on the freezer door has failed.Unit will need a freezer door.Quoted customer but denied repairs.Collected $120 cc"

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Columbia, Maryland 21044

Robert L.

Job Details: 06/15/2023

"cx complaint not heating found tco blown, replaced tco from pre-id , unable to test , unit was in shop"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Bristow, Virginia 20136

Demonte S.

Job Details: 06/15/2023

Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Noticed that the Door Striker has snapped. Ran Service Diagnostics on the unit. No error codes. Installed the new Striker. Tested the unit on a normal cycle. Door is locking and unit is now starting a cycle. Unit is working as Designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 06/15/2023

"installed console, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, District of Columbia 20016

Brian F.

Job Details: 06/15/2023

"Cx states low cool both compartments. Inspected and confirmed, found frost/ice building on back wall of FC. Found evap covered in ice, cleared evap, tested defrost thermistor in ice water, read 5.6kOhms, should be between 8.3 and 9.2. Installed new thermistor tested, unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model MED6230HW0

Near Potomac, Maryland 20854

Roberto I.

Job Details: 06/15/2023

"CX complaint not drying properly, sensor cycle ends but clother are wet.Ran test mode, found F2E2, F3E2 and F2E1. Tested UI several times, found no issues. Ran a sensor cycle with wet paper towel on sensor bars. The cycle anded prematurely. Replaced moisture harness. Removed a . Ran a new sensor cycle with wet paper towel on sensor bars, the cycle stopped when the paper was dry. Collected $251.41"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Columbia, Maryland 21044

Robert L.

Job Details: 06/15/2023

"cx complaint when opened box valve assy cracker, found hot side snapped off, replaced valve from pre-id, unable to test unit at maintence shop"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 06/15/2023

"cx complaint unit locking lid, checked unit, latch not seating in strike, replaced strike, same results, replaced latch, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Bowie, Maryland 20715

Shawn D.

Job Details: 06/15/2023

"cx complaint unit is stll not drying dishes. inspected unit and had no errors and everything is working in diag cycle, cx then said unit is getting replaced again and had voicemanil form lowes. i listened to voicemanil and they are waiting for phone call now from install company."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 06/15/2023

cx complaint leaking from the i/m into ice bin replaced the ice maker and valve tested in test 45 unit filling properly no over filling

We serviced a

WHIRLPOOL RANGE

Model KSIB900ESS2

Near Sparks Glencoe, Maryland 21152

Neil H.

Job Details: 06/15/2023

"cx complaint the module and display board randomly beeps but he see's no flashing errors but once he cuts power and reset the unit will work again before it happening again ordering new module and display control $1,064.88 total$220 labor owed on return visit; ordrng 1 W10886867 (module) and 1 W11208294 (display), used 1 look (2count) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ00

Near Mechanicsville, Maryland 20659

David J.

Job Details: 06/15/2023

"Cx complaint unit leaking water as well as shelves broke, replaced filter head as stated by previous tech. Found parts ordered were not defective and did not need to be replaced. Found shelves with bin holders need to be replaced. Mounts on glass are defective causing bins not to stay straight. Also found one shelf missing and Cx stated it broke. Ordering parts for return visit. Will use white adhesive to fill small crack on floor of unit when we come back as well ; ordrng 2 W11449890 (Shelf with bin holder)s and 1 cW11188040 (Glass shelf)"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Falls Church, Virginia 22043

Simon

Job Details: 06/15/2023

CX complaints washer leaking .UNIT checks diagno mode F8 E1 error code found checks all water connections and hose .cleared error code no leak found .SZ

We serviced a

KITCHENAID DISHWASHER

Model WUI75X15HZ00

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 06/15/2023

"cx complaint low ice production, checked unit, water level sensor failed in diagnostics, unit needs updated recirc pump with water level sensor, quoted cx part W11542867 $138.89, shipping $15.00, labor $110.00, tax $8.33, total $272.22, cx contact warranty co. for auth."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS04

Near Newport News, Virginia 23603

Justin W.

Job Details: 06/15/2023

cx complaint lights are out. checked unit to find deli board drawer has water in it corroding drawer and board checked harness to find no breaks found in harness. ordering deli drawer and board.; ordrng 1 W10815668 (deli drawer and deli board)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Falls Church, Virginia 22042

Christian C.

Job Details: 06/15/2023

cx complail oven is not igniting no heatingtested the unit found the igniter is openthe cooktop works fine. Ordering new igniter; ordrng 1 W11590294 (oven igniter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Gloucester Point, Virginia 23072

Justin W.

Job Details: 06/15/2023

"cx complaint doors not sealing properly. checked unit to find moisture in top of fc. found gap between cabinet and liner in upper right corner of unit applied sealant to gap. installed washer on rc and fc door hinge tested unit sealing as designed. advised cx to monitor and call back with in 30 days if issue persists.; ordrng 1 482338 (sealant jw vs), used 1 482338 (sealant jw vs) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Dagsboro, Delaware 19939

Frederick R.

Job Details: 06/15/2023

"CX complaint is dryer rattling noise. Inspected/tested and verified noise complaint. Checked to make sure it wasnt a levelin issue. Found venting smashed behind unit, As soon as I lifted venting up a bunch of debris blew through and the noise stopped. Suggest to CX to get the sturdier venting. Debrist was blowing back and forth between blocked line and blower wheel. Job is complete"

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 06/15/2023

cx complaint units upper oven broil does not work and the left 2 burners dont lite. cx also complainted that the top grate is not sitting correctly. inspected unit and found upper oven broil ignitor works and broil lit for me everytime. i did found both left top burns are not sparking. i found burner heads and caps were clean. i found left front would spark intermittently. I found left rear does not spark at all. unit needs both spark ignitors and spark module. I found the top grate has failed in 2 spots due to heat and the metal falls lower in the bottom middle. once parts are in please reach out to cx and set up a return visit.; ordrng 2 W11208293 (ignitor)s and 1 74009098 (spark module) and 1 W11449099 (grate) and 1 looklook

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Selbyville, Delaware 19975

Michael E.

Job Details: 06/15/2023

CX complaint: no cool in RC. Tested and verified complaint. Evap frosted over. Defrosted evap. Thermistor tested at 4.17kolms at 69 degrees. Heater tested at 89 olms which is passing. Replaced the thermistor. Inspected the control and it does have the 2 barcode stickers. Evap fan running well. Ordering control per service pointer. Scheduled return visit for 6/26 AM; ordrng 1 W11546690 (control)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Potomac, Maryland 20854

Roberto I.

Job Details: 06/15/2023

"CX complaint chopstick dropped in filter space, clean vent message on display.Removed chopstick from blower area. Ran test mode, no errors. Found vent pipe crushed against the wall, drastically redeced the airflow. Pulled dryer out about 6 inch, re-shaped the pipe and instructed the cx about what I did. Unit good to go. Collected $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Selbyville, Delaware 19975

Michael E.

Job Details: 06/15/2023

"CX complaint: water at bottom of RC. Tested and verified complaint. I found the evap drip pan drain hole was blocked by 2 screw covers same as screw covers for evap cover. Cleared blockage, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Inwood, West Virginia 25428

Ken M.

Job Details: 06/15/2023

"Customer complaint is that the unit is leaking. Inspection of the unit found the gearcase leaking oil. Unit needs a new gearcase, splutch, and belt.; ordrng 1 W11449840 (gearcase) and 1 WPW10006384 (drive belt) and 1 W10721967 (drive pulley)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 06/15/2023

"customer stated that the unit still hadnt made ice since the im was replaced... verified issue ran test 56 and fnd a E5 error, ran test 58 and test shows thermister is reading mold temp. ran fill test and fnd im valve working. the im fan is cooling correctly based on the ice room thermistor... in diag all tests pass, once in a run program the unit will not make ice... will order and replace the ui, control and an icemaker just in case...; ordrng 1 w11636543 (ui assy) and 1 W11224256 (cntrl-elec) and 1 w11658802 (icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 06/15/2023

"cx complaint after repair unit still not cooling. took FC temp and found 11 degrees with a empty freezer. RC temp was 35 degrees under a bottle of beer. I advised cx to get items in FC, due to being empty. called TL (SR7736640514) TL agreed, unit needs items to get unit to temp. unit checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Edgewater, Maryland 21037

Israel R.

Job Details: 06/15/2023

Installed parts and found the new ice box does not have the trim and the old one was not in the box. The trim keeps warmer air gettin into the ice box and needs to be in the icebox to isolate the ice box. Call customer when part is available.; ordrng 1 W10785113 (trim)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hanover, Maryland 21076

Emmanuel R.

Job Details: 06/15/2023

"Cs unit is leaking water , couldnt confirm complaint, Fo8und error f8e4 for float switch, water in the pan. Ran unit for over 20mins and nothing.I did notice this unit has the speacial project for the heater. Ordering heater and returning with gaskets. Customer will have the unit run a full 4hr cycle and monitor unit.; ordrng 1 W11537778 (heater)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Baltimore, Maryland 21218

Shane M.

Job Details: 06/15/2023

installed all parts. unit working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Virginia Beach, Virginia 23454

Branden R.

Job Details: 06/15/2023

"cx complaint unit not cooling , checked unit and found evap coverd in ice . steamed out unit and found bimteal will need to be replaced also ordering control for return just incase controls not keeping unit in defrost cause of how much ice was built up . ordering all parts; ordrng 1 W11224591 (evap fan w/ bimetal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Alexandria, Virginia 22301

Tanner B.

Job Details: 06/15/2023

"contatcted wpl techline sr#7736645981 Cx concern the unit making noise when running , sound is coming from top where cap tube meets evap.. drier was already angled and didnt make a difference .. cap tube needs to be adjusted at evap and evap will have to be cut out to re run it better . also apply mastic around cap tube.. need a coupler to install on compressor side of unit.. techline stated this is all we can do , if noise reappears its considered working as design if its cooling ..; ordrng 2 W11506635 (coupler)s and 1 WPW10453428 (mastic -evap) and 1 3ct (3ct)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ4

Near Chester, Virginia 23831

Chris B.

Job Details: 06/15/2023

cx stated they have ext warrnaty on unit advised cx to ext warranty comp

We serviced a

WHIRLPOOL COOKTOP

Model G9CE3675XS00

Near Mechanicsville, Maryland 20659

David J.

Job Details: 06/15/2023

"Cx complaint cooktop is broken. Verified complaint. Going to remove cooktop found glass and metal housing is glued to counter. Explained to Cx they have to cut this off counter top. We cannot cut it out due to possible damage to counter, found no brackets holding unit to counter. Ordering brackets and Cx has to have this unit accessible for next visit. Explained to have area under cleared. Will return when parts arrive and unit is removed ; ordrng 1 8186533 (Mounting brackets)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Manassas, Virginia 20109

Demonte S.

Job Details: 06/15/2023

Inspected the unit. Found that the cx is saying that the Dryer isn't Drying clothes. I then started a Timed Dry cycle. Heater Element didn't activate. Checked power from Thermal Block. L1 to N = 122.6 Volts. L2 to N = 121.9 Volts. L1 to L2 = 242.8 Volts. I then checked the Tco. I'm getting 0.00 Ohms. I then checked the Heater Element. Heater Element is reading Open Line. Installed new Tco & Heater Element. Tested the unit. Unit is heating. Unit is working as Designed. ( *****Cx has clothes & Trash under the Dryer. I advised the cx to remove all items. Told the cx this is major Fire safety issue. Also the cx will need to have the vents cleaned by a license vent company. Advised the cx to no use the unit until all these issues are taken care of. Any questions please check Sd Pictures.*****)

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Washington, District of Columbia 20017

Samuel R.

Job Details: 06/15/2023

cx complaint unit is not igniting in oven.inspected unti and could confirm.found lower oven ignitor to be bad getting 120v but not lighting.also found control to show f2e1 everytime and keys working fine.replaced control and no longer having f2e1.found unit to get gas but not send gas to upper and lower oven.unit needs a new gas valve WPW10546238 4 tribles; ordrng 1 WPW10546238 (gas valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Mount Airy, Maryland 21771

Justin S.

Job Details: 06/15/2023

cx says the unit is not making ice for the door. found the unit is dispensing water. test 120 harvests and passed. test 97 does not fill with water but the valve is trying. test 66 the heater is getting 12vdc. found the valve is getting good voltage but is not supplying water. removed water line and no water out of valve when activated. also the right door gasket is not sealing. the unit needs the valve and right doorngasket; ordrng 1 W11535162 (valve) and 1 W10917313 (gasket-dor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mechanicsville, Maryland 20659

David J.

Job Details: 06/15/2023

Cx complaint unit is not dispensing water or making ice. 10th visit here and we cant get this fixed. Called techline and they sent this up to the engineering department. They had stated everything is how it should be. That that will contact us with the next steps and will return once we know what to do. When filter is in we have barley any water coming out. When bypass cap is in water dispensing great. No kinks in line and water is on. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Arlington, Virginia 22206

Lloyd B.

Job Details: 06/15/2023

"Cx complained of a noise. Inspected the unit and found the compressor does not run at all. At the compressor, there is 121vac during diagnostics but, it does not run. Unit needs new compressor and drier. Sealed system tech required. 2 job count.; ordrng 1 W11109499 (drier) and 2 W11504445 (coupler)s and 2 W11504449 (coupler)s and 1 W11582592 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (process stub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY012

Near Ashburn, Virginia 20147

Ricky E.

Job Details: 06/15/2023

unit still at temps as last service. the customer still hasnt lost food.. ckd ref system and fnd low side at -10 and high side at 150... charged gas into the LS untill the guage read -3.. the units temps began to drop.. unit under charged... unit cks ok..

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Fenwick Island, Delaware 19944

Michael E.

Job Details: 06/15/2023

"CX complaint: doors not aligning. Inspected and verified complaint. Closure cam missing. Replaced cam and also had to use 2 washers to get door alignment correct. Used 2 washers from van stock. Tested unit and it is now working proeprly. Job is complete; ordrng 2 WP487576 (washer van stock)s, used 2 WP487576 (WASHER van stock) from stock"

We serviced a

WHIRLPOOL OVEN

Model WFG505MOBS3

Near Lebanon, Pennsylvania 17046

Justin L.

Job Details: 06/15/2023

As per previous visit was able to access unit and replace ignitor. tested and found flames way too high. verifed gas valve was set up for propane but will need oriface kit ordering and setting return for 6/20/23; ordrng 1 wpw10619560 (oriface kit)

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 06/15/2023

"CX complaint no heat.Ran the unit, confirmed cold air. Power supply ok, removed front cover, found open element. Confirmed 245Vac to the element. Replaced heater using pre id, unit tested ok. Collected $336.42"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Baltimore, Maryland 21218

Shane M.

Job Details: 06/15/2023

cx complaint of unit making noises still after last repairs. found weak suspension & cam making noises w weigh in unit. unt made no noises during test mode. added clothing. cam skipping teeth. ordering belt as well. Loook (LOOK); ordrng 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W11217817 (suspension)

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL02

Near Reston, Virginia 20194

Jason A.

Job Details: 06/15/2023

Parts not ordered. Left RC door not installed correctly - no close assist operation. CX has to stuff a towel in gap so icecontainer area does not frost up. L &R RC doors are uneven. Called office to order parts. Add to JJ Sat route > JJ; ordrng 1 W11189145 (ice dispenser door) and 1 W11179355 (LEFT RC closer)

We serviced a

WHIRLPOOL WASHER

Model mvw5430mw0

Near Sterling, Virginia 20164

Jason A.

Job Details: 06/15/2023

"CX called office - unit leaked & tripped breaker. MS is wrong. SeeSDpics. MVW5430MW0 / CB4901927. Checked controls, valves & drain & below unit. Unable to detect source of leak or why unit tripped breaker & shut down & leaked into pan. CX started only 1 wash cycle since cabinet was replaced. Control is FBO. Called techline. SR: 7736321503. CX lives in condo 3rd floor. Cannot trust washer not to leak and cause damage. CX will calll trade partners > JJ; ordrng 1 W11627413 (ACU) and 1 W11626077 (HMI)"

We serviced a

WHIRLPOOL FREEZER

Model JB36NXFXLE01

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 06/15/2023

"Cx complaint icemaker extension fell down again.Reinstalled part, found warped clips on it. Seems like the ice pan pushes the part out of place. Ordering ice pan W10626679. Pre id shutoff arm to be used on return. TReturn visit 6/20/23; ordrng 1 W10626679 (ice pan)"

We serviced a

WHIRLPOOL FREEZER

Model GB2FHDXWS06

Near Herndon, Virginia 20171

Jason A.

Job Details: 06/15/2023

CX complaint FRIDGE not cooling. Found small ice clump on evap cover over cap tube. See SDpics. CX paid for SC. Owes $450 on return. 2CountSeal Syst > JJ; ordrng 1 LOOK (LOOK - 2CountSeal Syst)

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS4

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 06/15/2023

"Cx complaint detertgent didn't dissolve for cycles, but now is working ok.Ran diag, found 6-6 and 8-1 errors. Ran a test cycle, the unit worked and drained ok, but the hot water at the sink was 82F. Advised cx that the dw needs at least 120F hot water in order to perform well and to properly dissolve the detergent. Collected $120 with check #198"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Ocean View, Delaware 19970

Frederick R.

Job Details: 06/15/2023

CX complaint is no ice. Inspected/tested and found good water flow to IM. evap fan on but IB fan is not working properly. Low voltage to IBF from control board. Test 58 was 00. Test 15 was 02. Test 56 was E% and tet 57 harvested IM. Ordering control and IBfan. Both parts in stock. Office needs to reschedule.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10675033 (cntrl-elec)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Ocean View, Delaware 19970

Frederick R.

Job Details: 06/15/2023

Replaced knob per prior diagnosis. Tested after repair and the dryer is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Ashburn, Virginia 20147

Ricky E.

Job Details: 06/15/2023

"56.15 185.90... customer stated that the ff evap was frozen over again.. verified issue tested the fzr evap thermistor, therm passed on the ui.. the units thermister goes out of range once cold and reads as hot...the customer doesnt want to repair the unit due to overall continued cost..."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, Virginia 22102

Christian C.

Job Details: 06/15/2023

"Instal new defrost heater,tested the unit all works as desinged."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Potomac, Maryland 20854

Roberto I.

Job Details: 06/15/2023

"Cx complaint dw not washing properly.Cx showed cups, gleaased and silverware with stains on. Ran diag, found no errors. Ran a test cycle, the unit washed with good pressure and worked as designed. Noticied that the cx fills the dispenser with liquid detergent op to the top, doesn't use rinse aid and washes wooden utensils in the dw. Also the hot water from the sink faucet needs long time to get hot (119F). and the cx rinses the dishes in the sink before. Tried to instruct the cx with tips in order to improve the wash, but he didn't want to collaborate, because, he said, the dishwasher it's a band new Jenn Air and should work anyway. Called tech line, spoke to Rob (sr # 7736644697) and documented everything"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, Virginia 22102

Christian C.

Job Details: 06/15/2023

"Tested the unit,found the defrost heater conector is loos defective, ordering new defrost heater assambly 1w1165066.; ordrng 1 W11650661 (defrost heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Lanham, Maryland 20706

Shawn D.

Job Details: 06/15/2023

cx complaint unit is not cooling. found unit and plugged in and noticed not lights or control coming on compressor running. found door switch is broken so got it out to find the wires are really short. grabbed new switch and tried connecting and wire broke off since they are so short snapped pic. unit cant be fixed due to wire breaking in cabinet. called techline spoke to chris documented issue sent him pic of the short wires and confirmed not repairable sr#7736640660

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Pikesville, Maryland 21208

Alexander D.

Job Details: 06/15/2023

"cx complaint unit leaking from under rc drawers. inspected unit and verifeid complaint. found drain clogged. cleaned out drain tube and blew thru drain with steamer. tested unit, unit is now working properly. cx paid 120 service call with c/c"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Catonsville, Maryland 21228

Alexander D.

Job Details: 06/15/2023

"cx complaint filter door wont close. inspected unit and verified complaint. found toe plate defective, warped and preventing filter door from closing. filter door closes fine with toe plate removed. ordering toeplate. call tenant to schedule return visit once we have eta on part.; ordrng 1 W11282548 (toe plate) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Tysons, Virginia 22102

Christian C.

Job Details: 06/15/2023

Cx complaint unit is making a grinding noise. Inspected unit no errors. Found thick layer of lint on blower wheel. Cleared debris. Tested unit. No more grinding noise. Unit is heating. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Silver Spring, Maryland 20906

Leon

Job Details: 06/15/2023

cx complaint bottom freezer-filter backed up so water is dripping from bottom. inspected unit and found clogged drain line. unclogged drain line and reinstalled. cleared ice from bottom of fridge

We serviced a

JENNAIR DBL WALL OVEN

Model JJW9827DDB

Near Potomac, Maryland 20854

Roberto I.

Job Details: 06/15/2023

"Replaced parts, unit worked as designed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS02

Near Fairfax, Virginia 22030

Richard B.

Job Details: 06/15/2023

"CX complant. Microwave not working, Insected unit and found units power off and leaning out of cabinet on wooden bench, Covers off top and sides of microwave, Magnatron wave guide has a very large hole melted into the bottom of it, Called techline to document. SR7736641589. techline deemed unit non repairable. Refered CX to cx service . RB"

We serviced a

IKEA REFRIGERATOR

Model IRS335SDHM00

Near Fairfax, Virginia 22031

Richard B.

Job Details: 06/15/2023

"CX complant. Not cooling. Prior diagnosis found unit needs evap harness and control, Installed both after thawing out iced over evap, Unit is cooling now. Job completed, RB"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Ocean City, Maryland 21842

Michael E.

Job Details: 06/15/2023

"Replaced the magnetron, transformer, diode and capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC7HS01

Near Reston, Virginia 20191

Jason A.

Job Details: 06/15/2023

CX complaint MW not heating / OVEN cooling fan noise. Found F1E6 F1E4 4903 relay F6E0. MW cavity light not working. Cannot enable light / turntable or fans in test mode. Starting a heat cycle. turntable & fans work but no heat. Verifed oven cooling fan noise. Called Trade pArtners & office to confirm PL conscessions still valid. $120 SC also valid. CX owes $200 on return. JJ TO RETURN > JJ; ordrng 1 W11110951 (MW Apl Mgr) and 1 W10217711 (Inverter) and 1 W11346197 (Magnetron) and 1 W11033422 (Interlock harness incl switches) and 1 W11238401 (Transformer light) and 1 W10886919 (bulb) and 1 W11248652 (OVEN Cooling fan)

We serviced a

WHIRLPOOL DRYER

Model WED5100VQ1

Near Columbia, Maryland 21045

Robert L.

Job Details: 06/15/2023

"cx complaint not heating, found no heat on timed dry initally, found 118/118/237 at terminal, TCO, thermal, op tstat, cycyling tstat and heater checked ok, messed with temp switch and still no heat on timed dry but when tested sensor dry unjt heated, found timer not sending voltage on timesd dry,quoted $46r0, cx declined repair will buy new unit, collected $120 visa; ordrng 1 WPW10185982 (timer) and 1 WP3399639 (temp switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Chantilly, Virginia 20152

Demonte S.

Job Details: 06/15/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Freezer Evaporator Section. Found that the frost Pattern is only up to the first coil from the bottom. Checked pressures to the unit. I'm getting 0 on the low side & 98 - 103 Psi on the high side. I then removed all R134 A to the unit. Filled the unit with 140 Psi of Nitrogen. Let Nitrogen sit for 20 mins. No change in pressure. Removed all Nitrogen. Pulled a vacuum on the unit. Let vacuum sit for 10 mins. No signs of any changes. Filled the unit with R134 A. Pressure are 120 Psi on the high side and 2 bars on the low side. Checked the Evaporator. Frost Pattern all the way to the top. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 06/15/2023

"cx complaint rc door not staying shut. checked unit, come to find defective cabinet, called techline, was directed to tradecare, was advised by tradecare that whirlpool will be contacting cx within 3-5 business days. provided sr# to cx."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Centreville, Virginia 20120

Demonte S.

Job Details: 06/15/2023

Inspected the unit. Found that the cx is saying that the Washer has wet clothes at the End of the Cycle. Ran Service Diagnostics on the unit. Error code are F7E4 = Basket Re - Engagement Failure. Checked the Slider to the unit. Found that the Sliders Magnet has came completely off. Installed the new Slider. Tested the unit in Service Test. Service Test passed. I then started a normal cycle. Unit is working as Designed. ; used 1 W10734521 ( Slider ( DS / Vs )) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs342fiaw00

Near Washington, District of Columbia 20015

Brian F.

Job Details: 06/15/2023

"Cx states cabinet lights blinking, ice clumping. Inspected and confirmed, found loose wiring connection on top RC LED, reconnected, lights on steady now. Changed temp settings from 4 to 6. Unit is now working properly."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBS3

Near Cockeysville, Maryland 21030

Neil H.

Job Details: 06/15/2023

"cx complaint panel locked and can't unlock new control and panel needed cx will replace unit $689.28$120 collected; ordrng 1 W10595568 (cntrl-elec) and 1 WPW10475780 (Whirlpool Dishwasher Control Panel, Stainless)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, Virginia 22102

Christian C.

Job Details: 06/15/2023

"instal new defrost heater, tested the unit all normal works as design."

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