We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Catonsville, MD 21228
Alexander D.
Job Details: 06/15/2023
"cx complaint filter door wont close. inspected unit and verified complaint. found toe plate defective, warped and preventing filter door from closing. filter door closes fine with toe plate removed. ordering toeplate. call tenant to schedule return visit once we have eta on part.; ordrng 1 W11282548 (toe plate) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Pikesville, MD 21208
Alexander D.
Job Details: 06/15/2023
"cx complaint unit leaking from under rc drawers. inspected unit and verifeid complaint. found drain clogged. cleaned out drain tube and blew thru drain with steamer. tested unit, unit is now working properly. cx paid 120 service call with c/c"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Shawn D.
Job Details: 06/15/2023
cx complaint unit is not cooling. found unit and plugged in and noticed not lights or control coming on compressor running. found door switch is broken so got it out to find the wires are really short. grabbed new switch and tried connecting and wire broke off since they are so short snapped pic. unit cant be fixed due to wire breaking in cabinet. called techline spoke to chris documented issue sent him pic of the short wires and confirmed not repairable sr#7736640660
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Christian C.
Job Details: 06/15/2023
"Tested the unit,found the defrost heater conector is loos defective, ordering new defrost heater assambly 1w1165066.; ordrng 1 W11650661 (defrost heater)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Potomac, MD 20854
Roberto I.
Job Details: 06/15/2023
"Cx complaint dw not washing properly.Cx showed cups, gleaased and silverware with stains on. Ran diag, found no errors. Ran a test cycle, the unit washed with good pressure and worked as designed. Noticied that the cx fills the dispenser with liquid detergent op to the top, doesn't use rinse aid and washes wooden utensils in the dw. Also the hot water from the sink faucet needs long time to get hot (119F). and the cx rinses the dishes in the sink before. Tried to instruct the cx with tips in order to improve the wash, but he didn't want to collaborate, because, he said, the dishwasher it's a band new Jenn Air and should work anyway. Called tech line, spoke to Rob (sr # 7736644697) and documented everything"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Christian C.
Job Details: 06/15/2023
"Instal new defrost heater,tested the unit all works as desinged."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Ashburn, VA 20147
Ricky E.
Job Details: 06/15/2023
"56.15 185.90... customer stated that the ff evap was frozen over again.. verified issue tested the fzr evap thermistor, therm passed on the ui.. the units thermister goes out of range once cold and reads as hot...the customer doesnt want to repair the unit due to overall continued cost..."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Ocean View, DE 19970
Frederick R.
Job Details: 06/15/2023
Replaced knob per prior diagnosis. Tested after repair and the dryer is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Ocean View, DE 19970
Frederick R.
Job Details: 06/15/2023
CX complaint is no ice. Inspected/tested and found good water flow to IM. evap fan on but IB fan is not working properly. Low voltage to IBF from control board. Test 58 was 00. Test 15 was 02. Test 56 was E% and tet 57 harvested IM. Ordering control and IBfan. Both parts in stock. Office needs to reschedule.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10675033 (cntrl-elec)
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS4
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/15/2023
"Cx complaint detertgent didn't dissolve for cycles, but now is working ok.Ran diag, found 6-6 and 8-1 errors. Ran a test cycle, the unit worked and drained ok, but the hot water at the sink was 82F. Advised cx that the dw needs at least 120F hot water in order to perform well and to properly dissolve the detergent. Collected $120 with check #198"
We serviced a
WHIRLPOOL FREEZER
Model GB2FHDXWS06
Near Herndon, VA 20171
Jason A.
Job Details: 06/15/2023
CX complaint FRIDGE not cooling. Found small ice clump on evap cover over cap tube. See SDpics. CX paid for SC. Owes $450 on return. 2CountSeal Syst > JJ; ordrng 1 LOOK (LOOK - 2CountSeal Syst)
We serviced a
WHIRLPOOL FREEZER
Model JB36NXFXLE01
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/15/2023
"Cx complaint icemaker extension fell down again.Reinstalled part, found warped clips on it. Seems like the ice pan pushes the part out of place. Ordering ice pan W10626679. Pre id shutoff arm to be used on return. TReturn visit 6/20/23; ordrng 1 W10626679 (ice pan)"
We serviced a
WHIRLPOOL WASHER
Model mvw5430mw0
Near Sterling, VA 20164
Jason A.
Job Details: 06/15/2023
"CX called office - unit leaked & tripped breaker. MS is wrong. SeeSDpics. MVW5430MW0 / CB4901927. Checked controls, valves & drain & below unit. Unable to detect source of leak or why unit tripped breaker & shut down & leaked into pan. CX started only 1 wash cycle since cabinet was replaced. Control is FBO. Called techline. SR: 7736321503. CX lives in condo 3rd floor. Cannot trust washer not to leak and cause damage. CX will calll trade partners > JJ; ordrng 1 W11627413 (ACU) and 1 W11626077 (HMI)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Reston, VA 20194
Jason A.
Job Details: 06/15/2023
Parts not ordered. Left RC door not installed correctly - no close assist operation. CX has to stuff a towel in gap so icecontainer area does not frost up. L &R RC doors are uneven. Called office to order parts. Add to JJ Sat route > JJ; ordrng 1 W11189145 (ice dispenser door) and 1 W11179355 (LEFT RC closer)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Baltimore, MD 21218
Shane M.
Job Details: 06/15/2023
cx complaint of unit making noises still after last repairs. found weak suspension & cam making noises w weigh in unit. unt made no noises during test mode. added clothing. cam skipping teeth. ordering belt as well. Loook (LOOK); ordrng 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W11217817 (suspension)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/15/2023
"CX complaint no heat.Ran the unit, confirmed cold air. Power supply ok, removed front cover, found open element. Confirmed 245Vac to the element. Replaced heater using pre id, unit tested ok. Collected $336.42"
We serviced a
WHIRLPOOL OVEN
Model WFG505MOBS3
Near Lebanon, PA 17046
Justin L.
Job Details: 06/15/2023
As per previous visit was able to access unit and replace ignitor. tested and found flames way too high. verifed gas valve was set up for propane but will need oriface kit ordering and setting return for 6/20/23; ordrng 1 wpw10619560 (oriface kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Fenwick Island, DE 19944
Michael E.
Job Details: 06/15/2023
"CX complaint: doors not aligning. Inspected and verified complaint. Closure cam missing. Replaced cam and also had to use 2 washers to get door alignment correct. Used 2 washers from van stock. Tested unit and it is now working proeprly. Job is complete; ordrng 2 WP487576 (washer van stock)s, used 2 WP487576 (WASHER van stock) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY012
Near Ashburn, VA 20147
Ricky E.
Job Details: 06/15/2023
unit still at temps as last service. the customer still hasnt lost food.. ckd ref system and fnd low side at -10 and high side at 150... charged gas into the LS untill the guage read -3.. the units temps began to drop.. unit under charged... unit cks ok..
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Arlington, VA 22206
Lloyd B.
Job Details: 06/15/2023
"Cx complained of a noise. Inspected the unit and found the compressor does not run at all. At the compressor, there is 121vac during diagnostics but, it does not run. Unit needs new compressor and drier. Sealed system tech required. 2 job count.; ordrng 1 W11109499 (drier) and 2 W11504445 (coupler)s and 2 W11504449 (coupler)s and 1 W11582592 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (process stub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mechanicsville, MD 20659
David J.
Job Details: 06/15/2023
Cx complaint unit is not dispensing water or making ice. 10th visit here and we cant get this fixed. Called techline and they sent this up to the engineering department. They had stated everything is how it should be. That that will contact us with the next steps and will return once we know what to do. When filter is in we have barley any water coming out. When bypass cap is in water dispensing great. No kinks in line and water is on. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Mount Airy, MD 21771
Justin S.
Job Details: 06/15/2023
cx says the unit is not making ice for the door. found the unit is dispensing water. test 120 harvests and passed. test 97 does not fill with water but the valve is trying. test 66 the heater is getting 12vdc. found the valve is getting good voltage but is not supplying water. removed water line and no water out of valve when activated. also the right door gasket is not sealing. the unit needs the valve and right doorngasket; ordrng 1 W11535162 (valve) and 1 W10917313 (gasket-dor)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Washington, DC 20017
Samuel R.
Job Details: 06/15/2023
cx complaint unit is not igniting in oven.inspected unti and could confirm.found lower oven ignitor to be bad getting 120v but not lighting.also found control to show f2e1 everytime and keys working fine.replaced control and no longer having f2e1.found unit to get gas but not send gas to upper and lower oven.unit needs a new gas valve WPW10546238 4 tribles; ordrng 1 WPW10546238 (gas valve)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Manassas, VA 20109
Demonte S.
Job Details: 06/15/2023
Inspected the unit. Found that the cx is saying that the Dryer isn't Drying clothes. I then started a Timed Dry cycle. Heater Element didn't activate. Checked power from Thermal Block. L1 to N = 122.6 Volts. L2 to N = 121.9 Volts. L1 to L2 = 242.8 Volts. I then checked the Tco. I'm getting 0.00 Ohms. I then checked the Heater Element. Heater Element is reading Open Line. Installed new Tco & Heater Element. Tested the unit. Unit is heating. Unit is working as Designed. ( *****Cx has clothes & Trash under the Dryer. I advised the cx to remove all items. Told the cx this is major Fire safety issue. Also the cx will need to have the vents cleaned by a license vent company. Advised the cx to no use the unit until all these issues are taken care of. Any questions please check Sd Pictures.*****)
We serviced a
WHIRLPOOL COOKTOP
Model G9CE3675XS00
Near Mechanicsville, MD 20659
David J.
Job Details: 06/15/2023
"Cx complaint cooktop is broken. Verified complaint. Going to remove cooktop found glass and metal housing is glued to counter. Explained to Cx they have to cut this off counter top. We cannot cut it out due to possible damage to counter, found no brackets holding unit to counter. Ordering brackets and Cx has to have this unit accessible for next visit. Explained to have area under cleared. Will return when parts arrive and unit is removed ; ordrng 1 8186533 (Mounting brackets)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Chester, VA 23831
Chris B.
Job Details: 06/15/2023
cx stated they have ext warrnaty on unit advised cx to ext warranty comp
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Alexandria, VA 22301
Tanner B.
Job Details: 06/15/2023
"contatcted wpl techline sr#7736645981 Cx concern the unit making noise when running , sound is coming from top where cap tube meets evap.. drier was already angled and didnt make a difference .. cap tube needs to be adjusted at evap and evap will have to be cut out to re run it better . also apply mastic around cap tube.. need a coupler to install on compressor side of unit.. techline stated this is all we can do , if noise reappears its considered working as design if its cooling ..; ordrng 2 W11506635 (coupler)s and 1 WPW10453428 (mastic -evap) and 1 3ct (3ct)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Virginia Beach, VA 23454
Branden R.
Job Details: 06/15/2023
"cx complaint unit not cooling , checked unit and found evap coverd in ice . steamed out unit and found bimteal will need to be replaced also ordering control for return just incase controls not keeping unit in defrost cause of how much ice was built up . ordering all parts; ordrng 1 W11224591 (evap fan w/ bimetal)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Baltimore, MD 21218
Shane M.
Job Details: 06/15/2023
installed all parts. unit working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, MD 21076
Emmanuel R.
Job Details: 06/15/2023
"Cs unit is leaking water , couldnt confirm complaint, Fo8und error f8e4 for float switch, water in the pan. Ran unit for over 20mins and nothing.I did notice this unit has the speacial project for the heater. Ordering heater and returning with gaskets. Customer will have the unit run a full 4hr cycle and monitor unit.; ordrng 1 W11537778 (heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Edgewater, MD 21037
Israel R.
Job Details: 06/15/2023
Installed parts and found the new ice box does not have the trim and the old one was not in the box. The trim keeps warmer air gettin into the ice box and needs to be in the icebox to isolate the ice box. Call customer when part is available.; ordrng 1 W10785113 (trim)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/15/2023
"cx complaint after repair unit still not cooling. took FC temp and found 11 degrees with a empty freezer. RC temp was 35 degrees under a bottle of beer. I advised cx to get items in FC, due to being empty. called TL (SR7736640514) TL agreed, unit needs items to get unit to temp. unit checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leesburg, VA 20175
Ricky E.
Job Details: 06/15/2023
"customer stated that the unit still hadnt made ice since the im was replaced... verified issue ran test 56 and fnd a E5 error, ran test 58 and test shows thermister is reading mold temp. ran fill test and fnd im valve working. the im fan is cooling correctly based on the ice room thermistor... in diag all tests pass, once in a run program the unit will not make ice... will order and replace the ui, control and an icemaker just in case...; ordrng 1 w11636543 (ui assy) and 1 W11224256 (cntrl-elec) and 1 w11658802 (icemaker)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Inwood, WV 25428
Ken M.
Job Details: 06/15/2023
"Customer complaint is that the unit is leaking. Inspection of the unit found the gearcase leaking oil. Unit needs a new gearcase, splutch, and belt.; ordrng 1 W11449840 (gearcase) and 1 WPW10006384 (drive belt) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Selbyville, DE 19975
Michael E.
Job Details: 06/15/2023
"CX complaint: water at bottom of RC. Tested and verified complaint. I found the evap drip pan drain hole was blocked by 2 screw covers same as screw covers for evap cover. Cleared blockage, tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Potomac, MD 20854
Roberto I.
Job Details: 06/15/2023
"CX complaint chopstick dropped in filter space, clean vent message on display.Removed chopstick from blower area. Ran test mode, no errors. Found vent pipe crushed against the wall, drastically redeced the airflow. Pulled dryer out about 6 inch, re-shaped the pipe and instructed the cx about what I did. Unit good to go. Collected $120"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Selbyville, DE 19975
Michael E.
Job Details: 06/15/2023
CX complaint: no cool in RC. Tested and verified complaint. Evap frosted over. Defrosted evap. Thermistor tested at 4.17kolms at 69 degrees. Heater tested at 89 olms which is passing. Replaced the thermistor. Inspected the control and it does have the 2 barcode stickers. Evap fan running well. Ordering control per service pointer. Scheduled return visit for 6/26 AM; ordrng 1 W11546690 (control)
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 06/15/2023
cx complaint units upper oven broil does not work and the left 2 burners dont lite. cx also complainted that the top grate is not sitting correctly. inspected unit and found upper oven broil ignitor works and broil lit for me everytime. i did found both left top burns are not sparking. i found burner heads and caps were clean. i found left front would spark intermittently. I found left rear does not spark at all. unit needs both spark ignitors and spark module. I found the top grate has failed in 2 spots due to heat and the metal falls lower in the bottom middle. once parts are in please reach out to cx and set up a return visit.; ordrng 2 W11208293 (ignitor)s and 1 74009098 (spark module) and 1 W11449099 (grate) and 1 looklook
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Dagsboro, DE 19939
Frederick R.
Job Details: 06/15/2023
"CX complaint is dryer rattling noise. Inspected/tested and verified noise complaint. Checked to make sure it wasnt a levelin issue. Found venting smashed behind unit, As soon as I lifted venting up a bunch of debris blew through and the noise stopped. Suggest to CX to get the sturdier venting. Debrist was blowing back and forth between blocked line and blower wheel. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Gloucester Point, VA 23072
Justin W.
Job Details: 06/15/2023
"cx complaint doors not sealing properly. checked unit to find moisture in top of fc. found gap between cabinet and liner in upper right corner of unit applied sealant to gap. installed washer on rc and fc door hinge tested unit sealing as designed. advised cx to monitor and call back with in 30 days if issue persists.; ordrng 1 482338 (sealant jw vs), used 1 482338 (sealant jw vs) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Falls Church, VA 22042
Christian C.
Job Details: 06/15/2023
cx complail oven is not igniting no heatingtested the unit found the igniter is openthe cooktop works fine. Ordering new igniter; ordrng 1 W11590294 (oven igniter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Newport News, VA 23603
Justin W.
Job Details: 06/15/2023
cx complaint lights are out. checked unit to find deli board drawer has water in it corroding drawer and board checked harness to find no breaks found in harness. ordering deli drawer and board.; ordrng 1 W10815668 (deli drawer and deli board)
We serviced a
KITCHENAID DISHWASHER
Model WUI75X15HZ00
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/15/2023
"cx complaint low ice production, checked unit, water level sensor failed in diagnostics, unit needs updated recirc pump with water level sensor, quoted cx part W11542867 $138.89, shipping $15.00, labor $110.00, tax $8.33, total $272.22, cx contact warranty co. for auth."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Falls Church, VA 22043
Simon
Job Details: 06/15/2023
CX complaints washer leaking .UNIT checks diagno mode F8 E1 error code found checks all water connections and hose .cleared error code no leak found .SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near Mechanicsville, MD 20659
David J.
Job Details: 06/15/2023
"Cx complaint unit leaking water as well as shelves broke, replaced filter head as stated by previous tech. Found parts ordered were not defective and did not need to be replaced. Found shelves with bin holders need to be replaced. Mounts on glass are defective causing bins not to stay straight. Also found one shelf missing and Cx stated it broke. Ordering parts for return visit. Will use white adhesive to fill small crack on floor of unit when we come back as well ; ordrng 2 W11449890 (Shelf with bin holder)s and 1 cW11188040 (Glass shelf)"
We serviced a
WHIRLPOOL RANGE
Model KSIB900ESS2
Near Sparks Glencoe, MD 21152
Neil H.
Job Details: 06/15/2023
"cx complaint the module and display board randomly beeps but he see's no flashing errors but once he cuts power and reset the unit will work again before it happening again ordering new module and display control $1,064.88 total$220 labor owed on return visit; ordrng 1 W10886867 (module) and 1 W11208294 (display), used 1 look (2count) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Forest Hill, MD 21050
Neil H.
Job Details: 06/15/2023
cx complaint leaking from the i/m into ice bin replaced the ice maker and valve tested in test 45 unit filling properly no over filling
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Bowie, MD 20715
Shawn D.
Job Details: 06/15/2023
"cx complaint unit is stll not drying dishes. inspected unit and had no errors and everything is working in diag cycle, cx then said unit is getting replaced again and had voicemanil form lowes. i listened to voicemanil and they are waiting for phone call now from install company."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/15/2023
"cx complaint unit locking lid, checked unit, latch not seating in strike, replaced strike, same results, replaced latch, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Columbia, MD 21044
Robert L.
Job Details: 06/15/2023
"cx complaint when opened box valve assy cracker, found hot side snapped off, replaced valve from pre-id, unable to test unit at maintence shop"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW0
Near Potomac, MD 20854
Roberto I.
Job Details: 06/15/2023
"CX complaint not drying properly, sensor cycle ends but clother are wet.Ran test mode, found F2E2, F3E2 and F2E1. Tested UI several times, found no issues. Ran a sensor cycle with wet paper towel on sensor bars. The cycle anded prematurely. Replaced moisture harness. Removed a . Ran a new sensor cycle with wet paper towel on sensor bars, the cycle stopped when the paper was dry. Collected $251.41"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Washington, DC 20016
Brian F.
Job Details: 06/15/2023
"Cx states low cool both compartments. Inspected and confirmed, found frost/ice building on back wall of FC. Found evap covered in ice, cleared evap, tested defrost thermistor in ice water, read 5.6kOhms, should be between 8.3 and 9.2. Installed new thermistor tested, unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Leesburg, VA 20175
Ricky E.
Job Details: 06/15/2023
"installed console, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Bristow, VA 20136
Demonte S.
Job Details: 06/15/2023
Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Noticed that the Door Striker has snapped. Ran Service Diagnostics on the unit. No error codes. Installed the new Striker. Tested the unit on a normal cycle. Door is locking and unit is now starting a cycle. Unit is working as Designed.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Columbia, MD 21044
Robert L.
Job Details: 06/15/2023
"cx complaint not heating found tco blown, replaced tco from pre-id , unable to test , unit was in shop"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Jessup, MD 20794
Emmanuel R.
Job Details: 06/15/2023
"Cs unit is not making ice, confirmed complaint.I found the wiring harness on the freezer door has failed.Unit will need a freezer door.Quoted customer but denied repairs.Collected $120 cc"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Emmanuel R.
Job Details: 06/15/2023
"Cs unit not cooling confirmed complaint. I found the compressor is running but sounds very metallic and buzzes a strange sound.Replaced compressor and drier.Vaccum down , held a vaccum,Filled with 68g r600. Unit is now buidling a frost pattern. Advised allow 24hrs for temps to drop and icemaker to start producing ice."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Potomac, MD 20854
Julian H.
Job Details: 06/15/2023
replaced parts & working
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Chesterfield, VA 23838
John P.
Job Details: 06/15/2023
"Cx complaint unit not working all the time checked unit found no stored codes, called tech line talked to Joe to see if any know issues, they have no reports, cx stated unit was washing with no water and not always adding water. Joe agreed would be issue with ACUJoe SR#7736647027; ordrng 1 W11633362 (acu)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Harrisburg, PA 17112
Cody H.
Job Details: 06/15/2023
Was able to access unit and replace parts per previous visit. After installing new parts it was determined the gearcase was also making noise. This could not be determined on last visit due to failed motor not spinning the gearcase. Quoted CX for gearcase repair to which they declined. No further work needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Gaithersburg, MD 20879
Ricardo S.
Job Details: 06/15/2023
"Cx complains that the unit not cleaning dishes and soap wont disolve, inspected unit, ran test mode found an error code f7e1 heater cicuit, test mode works ok, heater is working, CX NEED TO RAN THE HOT WATER AT THE SINK FISRT, also she need to clean the filters, unti tested and dw works fine the water pressure from sump is good .."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHB
Near Odenton, MD 21113
Shawn D.
Job Details: 06/15/2023
complaint unit making noise when its not on used . inspected the unit plug in and unit showing e4 error code checked float switch it was dry . notice at the junction box wire out of the box get wet somehow .so correct fix the issue plug in unit now its working fine .w17eg80dpl1
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Falls Church, VA 22044
Tanner B.
Job Details: 06/15/2023
"Installed new drier and coupler , pressure tested and deep vac unit.. couldnt indiacte a leak and held vac.. refilled unit and began too cool w/ good pressures .. need to return to check system for dye .. installed new filter housing, housing was broken.. with the filter cx had the unit would still dispense slowly.. was able to push the filter in by hand slightly more and it dispensed fine.. housing door not fully seating the filter .. informed cx to get new filter .. the filter housing is new and seems to be okay, old was broken.. filter may not be seating correctly.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Yorktown, VA 23693
Justin W.
Job Details: 06/15/2023
cx complaint unit not cooling properly. checked unit to find temps at 45.1rc and 11 fc. called techline spoke to Rob. advised to order ss and purge with nitrogen.sr7736639762; ordrng 1 look (look) and 1 WPW10608485 (evap) and 1 nitro (nitro) and 1 WPW10143759 (drier) and 1 WPW10466675 (compressor) and 1 W11506635 (coupler)
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Bel Air, MD 21015
Neil H.
Job Details: 06/15/2023
replaced the cooktop and the switch for blower and the blower unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAW11
Near Rockville, MD 20850
Julian H.
Job Details: 06/15/2023
CX complaint about unit not making ice inspected on test 56 E2 mototr loosing position temps on arrival RC37* FC1.5* icebox 32* test 3 can feel airflow all the way to the back need icemaker adpter fan & fill tube CX PIF FOR SVC CALL ONLY; ordrng 1 W10864518 (adapter) and 1 W11577195 (icemaker) and 1 WPW10514110 (motor evaporator)
We serviced a
JENN-AIR RANGE
Model JGRP436WP02
Near Washington, DC 20002
Samuel R.
Job Details: 06/15/2023
cx cancel at door
We serviced a
KITCHENAID OVEN
Model KEBS208SSS04
Near Silver Spring, MD 20902
Leon
Job Details: 06/15/2023
cx complaint element not working. replaced element still taking a long time to heat up. customer will discuss next step with wife and get back with us
We serviced a
JENN-AIR RANGE
Model JDS1750FP0
Near Annapolis, MD 21409
Israel R.
Job Details: 06/15/2023
Customer complaint unit smells like gas when the unit is not in used. The unit was turned off by the gas company. I pulled the unit and tested the line with my sniffer and found the pipe was loose at the valve. I tighten the pipe and tested with bubble the unit is not leaking anymore. Safety was closed and TL was close. I coujld not document the call. Please send shop job so i can call techline. Quoted for electrode owes 161.77; ordrng 1 W11447374 (Electrode 34.69)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Laurel, MD 20724
Emmanuel R.
Job Details: 06/15/2023
"Cs unit only fills with water then shuts down, confirmed complaint.No error codes in the system, diagnotics revealed a bad control board.Control is unresponsive, when it does act right unit will drain fill but when it tried to spin or agiate the control losses power ,tried diffirent outlets still same problem. After unit losses power it power right back up and locks the lid mutliple time and tries to spin/agiate then shuts diown again then repeats the proccess.ORdering control.; ordrng 1 W11607637 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB00
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/15/2023
Picked up door; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Washington, DC 20017
Sherwood
Job Details: 06/15/2023
cx complaint range dented. arrived and found exstensive damage to this range. called tech line and did send pictures to confrim frame damage. tech line advised cx to call cx relations for further info file#7736641033
We serviced a
KITCHENAID REFRIGERATOR
Model KSRV22FVBL02
Near Rockville, MD 20852
Roberto I.
Job Details: 06/15/2023
"CX complaint water leak from filter area.Inspected unit, found signs of water leak from filter housing but no leak at the moment. No damage found on floor or property. Accarding to the cx, the unit leaked once, and just a little on the ceramic floor. Ordering filter housing WPW10121138, collected $99.43. Return visit 6/20/23; ordrng 1 WPW10121138 (filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Biglerville, PA 17307
Andrew S.
Job Details: 06/15/2023
Cx complaint is that the ice maker is not making ice. Upon arrival I found that the ice had bunched up in the front of the bin and turned the ice maker switch off. I turned it on and ran a harvest test and the unit is functioning as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KBS0
Near Front Royal, VA 22630
Daniel J.
Job Details: 06/15/2023
water in drip tray outter left side showing water trail ran diag no water leaking right side of drip tray dry no soap in tub none in water on tray called aig and doucumented per customer ordering valve and gasket unit will complete one or two cycles than error; ordrng 1 W11434044 (v alve) and 1 W11483553 (gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ02
Near ,
Shane B.
Job Details: 06/15/2023
cx complaint is the unit not cooling again. i found evap cover is covered in frost. i found defrost sensor reads OL in diagnostics. heater does not heat. i melted all ice and reseated connections in back of cabinet. defrost sensor now reads as a pass in diagnostics but heater is not heating. i have no voltage at heater connection. went to control board and tested P2-7 to P1-2. should have 120vac with heater on but i had .5. called techline and they confirmed unit needs a control board. SR#7736642287. quoted cx for repair. they said they would think about it. left quote with cx. service call paid within 30days.; ordrng 1 W11196400 (control board)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 06/15/2023
Cx complaint unit getting too hot and humid inside. Was able to access unit and verified complaint. Unit is heating and has 241.3 VAC. Checked airflow and found there is none. Cx will need to have vents cleaned. Unit checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ0
Near Gaithersburg, MD 20877
Ricardo S.
Job Details: 06/15/2023
"Cx complains that the spin cycle not working properly, cwet colthes at the end of the cycle, i ran test mode found an error code f7e1 shifter fault, all connections on mian board cks ok, unti works ok on test mode,.. at the end of the cycle the door latch makes a clicking noise .. order parts; ordrng 1 W11212745 (actuator) and 1 WPW10482836 (latch)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Arlington, VA 22204
Christian C.
Job Details: 06/15/2023
"Inspected the unit found the condencate toub to be clouged, defrosted the toub now drainig normal. Cx paid for service call."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Bethesda, MD
Brian F.
Job Details: 06/15/2023
"Cx states unit is leaking. Ran auto service test, no leaks occured, went to manual test mode and filled drum with water, no leaks found during fill or drain. Did see water leaking from under detergent dispenser drawer, defective baffle came detatched from drum. Ordering baffle and detergent dispenser assembly.; ordrng 1 W11524103 (dispenser drawer) and 1 W11314646 (baffle) and 1 look (look) and 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Westminster, MD 21157
Brian R.
Job Details: 06/15/2023
replaced parts ordered and now uniut shows a F1E4 code for micro relay but unit runs and heat. did service point with turning unit on and off and checked. oven checks and console responds good. able to do everything and run unit. will order parts needed and office will schedule.; ordrng 1 W11325604 (Inverter) and 1 W11325603 (Control)
We serviced a
MAYTAG DRYER
Model MHWE300VF0
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/15/2023
"upon arrival cx answered door and said they had cancelled call last night thru whirlpool, they had decided to purchase new unit, cancelling call"
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/15/2023
"unit showing error f1e0, ordering control; schdld next appmnt for 6/22 THU !"
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ0
Near Hampton, VA 23666
Justin W.
Job Details: 06/15/2023
cx complaint unit leaking. filled tub up using hose. set unit to agitate no signs of leak from gearcase. checked for water markings on unit to find none. unable to replicate issue at current time. unit was removed from location where leak occurred and placed on back loading dock. tried to call cx to collect. no answer spoke to Jordyn advised to put notes in. leak could have been caused by leveling unable to verify. maintenance does not have a splitter to hookup both water lines. advised we would need it hooked up properly to further diagnose.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near York, PA 17401
Sal R.
Job Details: 06/15/2023
CX complain t is that the unti is not agitating. I found that the unit shut down during the test cycle once agitation was starting. I found that the shfiter at the control was had OL resistance reading . I fouy nd that the harness is pulled for the connector. I am ordering 1 harness (W10701401) and 1 control (W11603810). Return set for 6/19; ordrng 1 W11603810 (control 4 @ tribs) and 1 W10701401 (harness 2 @ tribs)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rocky Ridge, MD 21778
Bernard M.
Job Details: 06/15/2023
"Cx complaint unit won't start. Removed back panel and found continuity at all components. Checked and found improper voltage at the timer, replaced and still won't start. Noticed the interior light doesn't come on. Found improper volrtage at the door switch. Ordering parts, once available contact cx to reschedule; ordrng 1 WPW10569603 (door switch) and 1 W11625516 (start switch)"
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Newport News, VA 23602
Orbie
Job Details: 06/15/2023
"CX complaint unit has f8e1. verified complaint. found hot valve humming and not allowing flow of water. replaced solenoid, tested unit working as designed.; ordrng 1 look (look)"
We serviced a
JENN-AIR RANGE
Model PRG4810LP
Near Annapolis, MD 21405
Israel R.
Job Details: 06/15/2023
Customer complaint unit large ove is not heating. I tested the unit and found the unit is not lighting. I tested the unit and found the ignitor is glowing but is not reaching 3 amps. is getting up to 2.6 and the valve is not turnign on. Quoted for ignitor and intalled new igniter. tested the oven is ligjhting up good now. Unit is back to normal operations. I could not find the serial number on the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Newport News, VA 23601
Justin W.
Job Details: 06/15/2023
cx complaint unit not cooling and cx requesting full replacement. notified cx whirlpool fixes not replaces under normal circumstances. checked unit to find ui not sending unit into defrost. thawed evap and tested unit currently working but will need ui to complete repair; ordrng 1 W11566894 (ui)
We serviced a
KITCHENAID RANGE
Model KFDC500JBK01
Near Churchville, MD 21028
Neil H.
Job Details: 06/15/2023
cx complaint right front burner not lighting properly or taking too long to light replaced the burner head and cap all are lighting quick and consistant unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model wdf540padm3
Near Yorktown, VA 23692
Justin W.
Job Details: 06/15/2023
replaced sump and control. tested unit working as designed placed control in bin for core.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Aberdeen, MD 21001
Neil H.
Job Details: 06/15/2023
"ordering new heater assy control and thermistor; ordrng 1 W11650660 (Assembly, Defrost Heater And Evaporator Fan Harness (includes Thermal Fuse)) and 1 W11566851 (Whirlpool Refrigerator Control Board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22556
Ezra M.
Job Details: 06/15/2023
"not draining, lower harness broken at drain pump. ordering drain pump and lower harness; ordrng 1 W11643701 (harness, lower) and 1 W11399437 (drain pump)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Silver Spring, MD 20902
Leon
Job Details: 06/15/2023
cx complaint dishwasher is not turning on and is non responsive. tested unit and found there is only 6volts coming from wall. flipped breaker and still only recieving 6volts. cx will need to have an electrician look into this matter
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Lexington, VA 24450
Kyle A.
Job Details: 06/15/2023
Could not locate and rtm has gone home; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/15/2023
Upon arrival I found that We did not receive the valve. I am ordering the valve and will use the ice maker on return if needed.; ordrng 1 WPW10341329 (Dual Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near York, PA 17402
Sal R.
Job Details: 06/15/2023
CX canceled call. CX informed me that the water line at the water supply valve in the basement is leaking when supply to dishwasher is turned on. I advised him to have a licensed plumber inspect the water supply line to dishwasher . No service provided.
We serviced a
WHIRLPOOL RANGE
Model IGS900DS05
Near Riverdale Park, MD 20737
Samuel R.
Job Details: 06/15/2023
cx complaint unit knobs will not turn.inspected unti and could ocnfirm.i found two bad gas valves.found switches to be good.unit will need a new manifold to replace gas valves.WPW10204705 4 tribles; ordrng 1 WPW10204705 (manifold)
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Hampton, VA 23651
Carl A.
Job Details: 06/15/2023
replaced parts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Westminster, MD 21157
Brian R.
Job Details: 06/15/2023
cx complaint is things are getting snagged and torn in dryer. checked over unit to feel around and see if i can feel anything. unit runs and heats well. shes not sure what unit is doing this and called in both units. entire inner unit is smooth and no lint or fabric anywhere. dont think issue is with dryer. went over unit and everything with her. she said its only whites like undershirts and towels thats its doing it to and had a few pieces out to show me. believe issue is with washer with the way things are ripped and torn .no service pointer on any of the issues either. unit checks. job complete.